It looks like you are asking for 'Short Description'="Remove+user ... and
not "Remove user ...
Did you try replacing the + with %20 spaces?
Also the "+AND+ as I recall just needs to be ..."AND"...
I know there were issues going from 8x to 9x, but I can't recall them all
On Sat, Apr 27, 2019
is a great free too for load testing your web applications.
You can simulate a large number of users, define ramp up and ramp down
periods, among a number of other things.
Have you tried other web service offerings, like JSS XML Gateway?
On Tue, Sep 20, 2011 at 6:58 PM, Robert Molenda
robert.mole
/matt_L
Skype: matt.laurenceau
On Tue, Sep 20, 2011 at 7:58 PM, Robert Molenda
robert.mole...@gmail.comwrote:
** I've asked BMC for some references, white papers, etc about the
following scenario - and have not received much of a response as of yet, so
I'll ask the people that know :)
I have
mid-tier Perf (since
web-services are exposed through the mid-tier).
Take care,
~ Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau
On 21 sept. 2011, at 17:57, Robert Molenda robert.mole...@gmail.com
wrote
for comparisons - so I figured I'd ask :)
Thanks - and hope everyone is have a great time at RUG (wish I could have
attended this year to ask this question in person)
Robert Molenda
robert_mole...@infosys.com
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IMHO - Lately the BMC QA Department is the customer base :( /IMHO
On Wed, Jun 8, 2011 at 4:13 AM, Rick Cook remedyr...@gmail.com wrote:
**
BMC does have a QA department, don't they?
Rick
On Jun 8, 2011 6:09 AM, Peter Romain
p.romain.arsl...@parsolutions.co.uk wrote:
Hi,
BMC just
Interesting thread - count me in - as far as I can recall - I have never
seen any Best Practice documentation on customizations to the BO
Environment (Universe)... can you kindly share the reference material?
(Document name / link..)
Thanks
On Thu, May 26, 2011 at 7:42 AM, Chowdhury, Tauf
Replication (is this
Oracle, SQL, etc?)...
If this is a Live / Live setup as was mine - DSO certainly worked like a
champ.
HTH
Robert Molenda
On Fri, Mar 11, 2011 at 9:20 AM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
For archiving and copying data to a reporting server, I would recommend
RRR
My understanding is that since you are calling a Service (just like
consuming an external web-service logically) that is an independent
transaction. So an ERROR Trap will need to be constructed, and then service
X_rollback would need to be called in the error handling...
Yes it adds much
package is
ready, if any objects I updated were also updated these are flagged so
investigation could be made, else - click-whir-coffee-done... [Dang - back
to reality :( ]
Opportunity knocks - lets see if someone can pickup the ball and run with
it!!!
Robert Molenda
On Mon, Feb 28, 2011 at 3:17 PM
I've created a simple form ADM:TK:DeleteEntryQueue in where you push the
SchemaName and the requestID (Field 1) ... Then a periodic escalation runs
through and performs the Run-Process-Delete-Entry.
Works like a champ - especially with the extended features such as a delete
time so you can batch
There could be lots of reasons - suggest you turn on email debug option and
look at the output...
Can you send any email - or just specific messages..??
Robert
On Wed, Sep 22, 2010 at 1:13 PM, Smith, Ron [POP]
ron.sm...@providence.orgwrote:
**
Greetings,
Hope fully someone knows about
If the Host System is virtual - then ask the DB Team to clone it. Then you
need to edit all the configuration files as appropriate for the server anme
/ database, etc.
From the DB Viewpoint there are a vast number of ITSM Tables that hold the
physical Server Name that need to be manually
Hi Pascale;
First I'm assuming that the other plugins are working OK as you mention the
plugin service is running... It would be suggested that you check them all
to ensure that one is not hanging up the others...
does the ar.crg file have:
Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE
My bad - no your ar.cfg file is correct - webservice.dll is needed and no
alias...
Based upon your other messages about no logfile being created - my base gut
check is directory permissions then... if your remedy service is a 'run as'
service account - the file / directory permissions could be
Environment settings on the system :)
You can set JAVA_HOME or you can put the jre?\bin in the PATH
On Tue, Sep 7, 2010 at 1:59 PM, pascale.bo...@daimler.com wrote:
**
I think I may have found the problem, but I don't remember how to fix it
:o(
If I launch the arplugin from the DOS I get
What version of ITSM are you utilizing? This always helps in a proper
answer...
However, there is no method of increasing the LENGTH of the incident
number in the earlier versions of the system as it utilizes Field-1. In
later versions of ITSM this is a different field and could be (not
Hi Ray;
Interesting request - and really what you are trying to is a pure CMDB-sim
as I say...
I (personally) don't like the term Cluster as I immediately think about
physical clusters of systems such as fail-over, etc especially for this
topic, because your terms are better suited as:
Are you archiving to the same server or a different server..?? Since you are
mentioning DSO I'm assuming that it's a different server.
Either method works well - as long as it is architected to be transaction
aware with the appropriate checks.
I have the tendency to over architect data sync
to say the least. Directive
from senior management is definitely required in order to level set the
individuals as to their expectations and tooling capabilities... Without it
- resistance will cause many many issues...
HTH
Robert Molenda
On Mon, Jul 26, 2010 at 1:29 PM, Guillaume Rheault guilla
Just my 2 cents here - yes Copy to New is Broken in ITSM - create a P1
ticket with BMC on the errors - per module...
The CNTL-T function is utilized A BUNCH for other reasons...
Robert
On Sat, Jul 24, 2010 at 4:29 AM, Kelly Deaver kdea...@kellydeaver.comwrote:
**
Please DON'T add copy to
-
Normally Dev / Test are a shared SQL environment because of the size and
performance requirements
If you would like more information - please contact me directly
Robert Molenda - Principal Consultant - Infosys Technologies
(Note original message thread deleted because of maximum size
, the
customers incidents table. All of the fields on that table in all of my
systems start with 301 but the install is trying to import them as 303.
On Sun, Jul 4, 2010 at 11:20 AM, Robert Molenda
robert.mole...@gmail.comwrote:
** Interesting - I checked my Clean build ITSM 7.5.01 - patch 0
the allocations as well...
HTH
Robert Molenda
On Sat, Jul 3, 2010 at 2:52 PM, Jason Miller jason.mil...@gmail.com wrote:
** A few other options are VMware Server which is free as well as Sun's
Virtual Box. I like Virtual Box, it doesn't seem to be quite as intrusive
to the host OS as VMware
Interesting - I checked my Clean build ITSM 7.5.01 - patch 0 system - and
the field ID is the 303778300 as you are mentioning as the to be imported
version.
Was this system a clean-build, or an upgrade or .. ??
Could someone have run change-id on the field for some reason?
Is this the only
of solution then it is OK to keep the production system
lean...
Just ensure that all the requirements are understood, WELL DOCUMENTED, and
signed off by the customer before beginning the delete process.
Just my thoughts - HTH
Robert Molenda
On Mon, Jun 7, 2010 at 7:57 AM, LJ LongWing lj.longw
That sounds like a Installer error and not necessarily related to
BMC... the Microsoft MSI Service has a bunch of known issues where an
install hangs / etc you have to nuke some registry keys, etc.
I've found that answer on google before...
HTH
On Tue, May 25, 2010 at 5:45 AM, Frank, Gordon M.
Two Things:
Ensure that in VMWare configuration you have a Fixed MAC Address
configured for each Remedy ARServer. This will keep the MAC address
the same over reboots and VM-Moves
Also ensure that you are Case Aware on the MAC Address - the alpha
characters must match...
HTH
On Tue, May 25,
Remember the Or Higher statement by BMC - so since the MINIMUM is
2003, that means that 2008 and Windows-7 are supported.
You are running into an installer issue - you should open a P1 ticket with BMC
Robert
On Fri, May 21, 2010 at 1:48 PM, Mark Lev mark@rightstar.com wrote:
**
Amab,
was not necessary.
I would advise AGAINST using your DSO Replica for DR Purposes - and
ONLY reporting. for DR - you should consider DB Replication /
transaction log shipping / etc.
HTH
Robert Molenda
On Mon, May 17, 2010 at 7:50 AM, Wangler, Dan
dan.wangler@timpo.osd.mil wrote:
**
Dear List
As long as the IP address remains the same you will be fine - the MAC
address must remain the same for licensing obviously...
On Mon, May 10, 2010 at 5:53 AM, David Abry davidla...@gmail.com wrote:
**
Thanks for the response. Do you know if the F5 LTM's work well in VMWare
virtual
the framework - it'll be easy to port to
Java...
However I can't find any similar functionality within the java api.
Any advice would be greatly appreciated
Robert Molenda
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If this is legit - which 'who knows' - here are some simple travel help
items:
* CALL ONE of your Credit Card Companies - provide the vital information to
prove your identity - and have the Credit Card company contact the HOTEL
DIRECTLY to settle the debt. Even if you have to extend the credit
.
-- Forwarded message --
From: Robert Molenda robert.mole...@gmail.com
To: arsl...@arslist.org
Date: Mon, 29 Mar 2010 07:42:41 -0700
Subject: Re: How does ARSetEntry work ? (Java ARS 5.1)
//xxx_ARS is a ARServerUser which has had the .login() function called
// Other values are strings, etc
While it's not in the list - I've run that many times in my virtual
environments - what is the error message your are getting when
starting ARS? Can you enable SQL Logging (or at least profiler on SQL)
and see what's happening?
On Mon, Mar 22, 2010 at 7:57 AM, Kevin Murray kevin.mur...@clients.ie
can develop. (they do refresh the system
every night back to OOB)
And you can check out their own words on the topic as well:
http://www.service-now.com/relief-package-remedy/remedy-facts/
HTH - and feel free to ask questions offline/online about this...
Robert Molenda
On Mon, Mar 22, 2010 at 11
You can always Disabled Administrator Operations
Disable-Admin-Ops: T
Restart ARS and then the server is Locked - then set to F and restart and
you can modify.
Of course this is a ON / OFF switch - this works great for Production
HTH
On Wed, Feb 17, 2010 at 7:37 AM, Renjini Johney
That is exactally how you can add - however the Delete is impossible to
detect from AD - fortunately the company I wrote the interface for had a
POLICY that users are not DELETED from AD - they are simply moved to a OU
and then disabled - so scanning for people in that OU provided the delete
Again excellent points - in fact I've had to get to the point of telling
customers that for a Completely firm quote (for the patch X install lets
say) - we first need to do a Trial and Analysis of the impacts - and
provide the bullet list of such types of items, etc. Including things like
java
already been field validated - for example
Dates/Times/Integers/Char_Str_len/etc??
I've written custom processes to handle this, due to the validation
requirements of pushing the data around the system...
HTH
Robert Molenda
Principal Consultant, Infosys Technologies
On Tue, Jan 5, 2010 at 2:28 AM, ITN
Why not use the forms that the Data Management Client uses?
On Sun, Jan 3, 2010 at 6:51 PM, Joe D'Souza jdso...@shyle.net wrote:
**
Hi,
First of all a Happy New Year to all who read this..
You need to create the associating records in the People Permissions form,
for users automatically
far far away) you
could skip that and develop your own process of feeding that data in..
Joe
-Original Message-
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org]*on Behalf Of *Robert Molenda
*Sent:* Monday, January 04, 2010 11:26 AM
*To:* arslist
The answer is yes 2033.00 == 2.033_E3 (mathematically)
if you are trying to maintain a .YY format - you need to have a field
formatted for that decimal type and then push from the decimal into the
char.
On Mon, Jan 4, 2010 at 8:34 AM, LJ Longwing lj.longw...@gmail.com wrote:
**
And you
My first suggestion is to use the API... that's always safe... else you must
insert in the the T,H,B tables accordingly.
However your answer is in the PDF - and the real answer is arschema table.
On Mon, Dec 28, 2009 at 12:18 AM, Gianluca Nieri gianl...@gianlucanieri.com
wrote:
** Hi,
I'm
You can always turn on logging - but if you are looking for a true
representation you'll need to look at it from the network layer... use a
HTTP Sniffer product, etc...
On Tue, Aug 4, 2009 at 5:36 AM, Sean Harrodine sean_rem...@yahoo.co.ukwrote:
** Hi everyone,
Is there a way to be able to
Looks very interesting - as usual you always have some good add-ins and
products!
Robert Molenda
On Tue, Jul 14, 2009 at 8:08 PM, Gidd g...@buoyantsolutions.net wrote:
** *Advertisement*:
Listers:
Are your users challenged with your application's complexity?
How often do you wish you had
Completely agree with the method that SQL Server handles
replication/mirroring - it does work - but in order to perform a change to
the form (read table) you must basically disable the replication, which
removes the columns, add your fields, and then re-enable replication -
which, since it's not
) and implemented the
DSO Copy ticket ownership via the Owner_Server field and it worked like a
champ.
HTH
Robert Molenda
On Wed, Jul 8, 2009 at 4:55 AM, Bala Patel patelb...@ymail.com wrote:
** Hello List,
I am setting up DSO to distribute between 4 servers. The requirement is to
pass ownership
Agree with Axton - and if it happens at a certain period after ARServer
restarts it could be an escalation as well.
On Mon, Jun 22, 2009 at 5:58 AM, Axton axton.gr...@gmail.com wrote:
You need to dig a little; there could be a thousand causes based on
the description provided. What process is
to be able to stuff that in the net books ASAP
BTW, maybe you should license your Java programme to BMC... Sounds like a
good business opportunity!!
Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Robert
Molenda
Sent: Wed 06/17/09 5:03
to save - if no write license was available at
THIS time you got the error you mentioned.
Note that if you LOGIN and there are no write-floating licenses you receive
a pop-up box stating such.
HTH
Robert Molenda
On Tue, Jun 16, 2009 at 12:11 PM, Dennis carmickle
dennis.carmic...@gmail.com wrote:
I
the objects in
smaller chunks they are building the entire list of objects to pass to the
function-call.
compiled size of 50MB would be huge :) try something 10K :)
Robert Molenda
On Tue, Jun 16, 2009 at 10:01 AM, Guillaume Rheault guilla...@dcshq.comwrote:
**
That could be the root cause
to run through the object list(s), to get
everything.
What I feel internally is happening, instead of getting the objects in
smaller chunks they are building the entire list of objects to pass to
the
function-call.
compiled size of 50MB would be huge :) try something 10K :)
Robert
Was this a fresh install of the 7_5_Patch 1 installer - or a patch
install..??
Also BMC release ITSM 7_5_Patch 3 the begining of June :( might want to put
that patch on to see.
Are you getting ANY error message?
What does an Act Link Trace show?
HTH
Robert Molenda
2009/6/15 Brian Bishop
to enable profiler and check the
activity...
One question - is what is the transaction logsize of tempdb? is it
attempting to grow (and grow)??
I will pass this 'tip' on to my team(s) for them to try at a few customer
locations just to double check...
Robert Molenda
On Thu, May 21, 2009 at 11:43 AM
But in 7.5 the Developer Studio (AKA - Administrator Tool) is in Eclipse -
so in theory it should run just fine on non-windows-machines. (Note to
self - try installing it on my Fedora platform to check)...
IMHOAnd the admin tool seems to be a bit slow - versus a small java-app...
/IMHO
Robert
someone had the Developer
Studio running in Eclipse on his Mac with no problems.
Fred
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Robert Molenda
*Sent:* Friday, May 22, 2009 8:43 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Fw
a form which contains the
stuff (object name / type, etc) and the java appl reads it in, and exports
it.
HTH
Robert Molenda
On Thu, May 21, 2009 at 10:59 AM, Tony Worthington
tony.worthing...@kohls.com wrote:
Sounds like it's high time I learned Java. :-)
I agree with your recommendation about
Yes the view form simply get you access to a select * from escalation but
no other formatting so to say :(
I was hopeful myself but...
Robert
On Thu, May 14, 2009 at 9:40 AM, Rick Cook remedyr...@gmail.com wrote:
** They provide pre-made forms displaying the metadata, but the underlying
Robert Molenda
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:57 AM, LJ Longwing lj.longw...@gmail.com wrote:
** Robert,
Are you asking someone from the ARSList to open that defect for you?
--
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Robert Molenda
*Sent:* Monday
Not me - we are in the process of building 751 systems right now - saw other
errors though...
Although SIM is installed with CMDB - SLM says it is NOT installed...
Of course here are the download locations:
ITSM SUITE - EPD
AR System Developer Studio User Tools - PATCH Download
SLM 7_5 - EPD
);
}
HTH - Robert Molenda
On Wed, Apr 8, 2009 at 10:17 AM, Guillermo Alfredo Torres Barron
guillermo.torres.bar...@banorte.com wrote:
Hi dear listers
We have a java api program, we want that this program connects to ar
server for a private RPC, but we don't know how we can set the rpc
I guess the other half of the question - is WHAT do the Business Users Want
to do with the notification? - Just get the details only? Be able to login
and see the CR? Will the OOB Notification message be enough Detail? Do all
the Business Users understand Change's and the service organization
:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Robert Molenda
*Sent:* Wednesday, March 11, 2009 11:14 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Notifications to Business Users from Change Management
**
I guess the other half of the question
as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
On Mon, Jan 19, 2009 at 12:49 PM, Robert Molenda robert.mole...@gmail.com
wrote:
**
Hello Listers;
Hopefully this post finds you well - Thanks in advance for feedback...
I have written several ARS 7.x Java API
how other people have dealt with this ID / PW
Security topic in the past, etc.
Thanks-n-advance;
Robert Molenda
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Platinum Sponsor: RMI Solutions ARSlist: Where
However if you read between the lines as David Easter pointed out earlier
BMC now has a OR HIGHER policy
Runs just find on my VM's here - Server 08 - SQL 08
Robert Molenda
On Fri, Jan 9, 2009 at 3:05 PM, Nall, Roger roger.n...@t-mobile.com wrote:
Not supported until 7.5.
Thank you,
Roger
Actually there are many many options which are available - choosing the
correct / best method depends on the data access and Data retention
requirements - can you share those?
Robert
On Thu, Jan 8, 2009 at 8:53 AM, AMEY BHOSALE ameyb...@gmail.com wrote:
Hi All,
Can someone suggest which will
think
and 'consider options' when customers ask us how do we do xyz so to say...
Best regards happy new year (of your political / religious preference)
Robert Molenda
On Mon, Dec 29, 2008 at 10:21 AM, Gidd g...@buoyantsolutions.net wrote:
** Robert,
Yes indeed !
I can see the new tickets
best thing to do is enable logging on the email client to see the full
details of the email service to pop-mailbox. reference the admin guide
towards the end for details on how to enable.
On Mon, Dec 29, 2008 at 5:59 AM, LJ Longwing lj.longw...@gmail.com wrote:
it appears that you are using a
Late XMAS Present Gidd?
On Mon, Dec 29, 2008 at 8:09 AM, Gidd g...@buoyantsolutions.net wrote:
** *Advertisement*:
Listers:
Exciting News, if you ever wondered what Remedy might be like if it had a
truly user friendly
interface well take a look at our new XtremeAIR interface.
For those
as expected without any performance hits being experienced.
So my suggestion - is that since it runs well and then intermittently has
performance issues - look to your VM Configuration and loading...
HTH
Robert Molenda
PS Happy (insert politically correct) Holiday!
On Tue, Dec 23, 2008 at 11:14 AM
- although I do not prefer this
method
3). If the remote URL is not a exposed Web Service - can it be created as
one?
If not - then you are more than likely stuck with the Run Process.
HTH
Robert Molenda
On Fri, Dec 12, 2008 at 9:43 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
gary.opela
Can you please provide a sample list (short list) of Filters you are seeing
this on?
Also a DEF file of Source Destination filter(s) sample list would be
good as a reference also.
There is some character set translation going on... which per your
environment should not be happening...
Thanks
Generally a 'rm' or 'del' works for me.
If the file does not exist it will be recreated.
Of course a 'rename A B;copy B ARCHIVE' is advisable as well
Robert
On Wed, Dec 10, 2008 at 2:22 PM, Drew Shuller [EMAIL PROTECTED] wrote:
Anyone know how to reset arrecond.log? Ours has grown to 63
The form you are looking for is called AR System User Preference - however
it will not show who is currently connected it will show you how has
connected with the preference server set. Nor does it indicate that they
are currently connected WITH the preference server.
HTH
Robert
On Sat, Nov 29,
member
become certified - a credit to Infosys Remedy team. Next batch is scheduled
for next quarter- Infosys goal is to have everyone with some certification
either RSP / ATSC / ...
HTH
Robert Molenda
On Wed, Nov 5, 2008 at 6:12 AM, Shellman, David
[EMAIL PROTECTED] wrote:
** All,
Based
Actually there is a CMDB Extension Pack (forget which one - kindly search
BMCDN) that extends the CMDB Model with Telco items...
This will get your end-points, lines, etc into the structures.
From what I've seen it appears to match pretty much OOB+Extension pack.
HTH
Robert Molenda
On Wed, Oct
Discovery
product Product name in SHARE:Application_Properties form: MAINFRAME
Extension Application ID in SHARE:Application_Properties form:
OS-35843FEBD4A6416EAE5C51F8A4FD6628
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Robert Molenda
are u?
BMC Partner ?
Robert Thomas
4698655645
Sent via BlackBerry by ATT
--
*From*: Robert Molenda [EMAIL PROTECTED]
*Date*: Wed, 8 Oct 2008 10:52:31 -0700
*To*: arslist@ARSLIST.ORG
*Subject*: Re: Laid Off
** Please send my your complete resume cover letter
=9116578intsrc=news_ts_head
Thanks,
Gary Opela, Jr.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
Sent: Thursday, October 09, 2008 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Laid Off
**
I'm a Principal
Please send my your complete resume cover letter
Please also include in the above your 'travel availability requirements'
Robert Molenda
On Wed, Oct 8, 2008 at 9:09 AM, David Charters
[EMAIL PROTECTED] wrote:
**
Have you worked with the latest ITSM
) that they returned WITH VALUE and just not a hang-over :)
The above is IMHO - take it for what it's worth - your ROI might vary
Robert Molenda
On Thu, Sep 25, 2008 at 7:49 PM, Carey Matthew Black [EMAIL PROTECTED]wrote:
All,
If we (customers) are trying to watch the bottom line then why not
use the User
While the Export - Cleanup process - Import can be easily done (as the
others have answered) - I have always pushed users AWAY from this process
What I offer to do is this:
1). Create a report that contains *metrics of % Cleanup / number of records,
etc* and the Data associated...
2). Schedule /
if it is happening frequently enough - enable server logging (API) to see
what the last thing was...
Do not think necessarily it is the Assignment Engine - it might be the one
that just tried it last so to say - could be email / dso / approval /
Yes Segmentation Fault (as mentioned above)
certain that IF the BUW was held this year it would have been quite
impressive - and very memorable as the Fountain Blue hotel is a beauty in
itself - Miami Beach - who could ask for more...
Unfortunately the winds of time and fortune did not blow our ways this year
:(
Just an IHMO
HTH
Robert Molenda
Joe - our posts crossed on the wire - totally agree...
Maybe I should have just said IMHOfedup/IMHO
L8R
Robert
On Wed, Sep 24, 2008 at 1:53 PM, Joe DeSouza [EMAIL PROTECTED] wrote:
**
Off course we all do care (I'm sure) but its not really going to change
things that much if some CEO
Don't you just have to love the LIKE %Groupname% functionality?
That's HD 5x for you... it is because of the LIKE queries...
To get around this in the past we put a non-descript character in the
group name which is getting 'duplicated' so your your example if you change
Quest to Quest. (with a
Do you have any SLM's attached to Incident Management? might need to apply
patch 9004 Accordingly - I say this with the assumption that the Rest of
the System (Problem / Change / etc) is running as expected performance
wise.
HTH
Robert
On Fri, Sep 12, 2008 at 7:16 AM, Joe DeSouza [EMAIL
DSO Forms are created automagically after RESTART of ARS when the DSO
License is applied.
Same for automagically creating the AR System Server Group Ranking form
after ticking the box I'm part of a server group...
Sort of frustrating that these hidden bits are simply not installed
directly when
updates
to DHCP settings occur causing funny things like this to happen...
HTH
Robert Molenda
On Tue, Sep 9, 2008 at 1:13 AM, Axton [EMAIL PROTECTED] wrote:
** You will only be able to ping the ip if the endpoint is hot.
nslookup will only return something is dns has an entry for it; really
doesn't
from all
locations with various packet sizes the timings...
--
There have been excellent responses for hardware issues to check such as the
Gig-E 'Auto' setting (only hard code FULL on the adapter and switch), etc.
--
HTH and good luck
Robert Molenda
On Thu, Jun 26, 2008 at 6:11 AM, Barber, David
As a sideline question - it was mentioned that 'patch 9002 was updated' -
can you tell version numbers? can 'Patches have Patches' ?? - I would have
expected 9002 to be 'retired' and 900X to be released.
Robert
On Wed, Jun 25, 2008 at 7:57 AM, strauss [EMAIL PROTECTED] wrote:
**
That was
+ field definitions.
More 'details' would be helpful - you could actually get away with not even
transfering the tickets - however using web-services to create a remote view
into the other system, etc. All depends upon the requirements.
HTH
Robert Molenda
On Tue, Jun 24, 2008 at 7:50 AM, Rick Cook
Are we going to have to double (and triple check) _ALL_ of the files in
patch distributions again? This seems like a issue (again)...
Robert
On Fri, Jun 6, 2008 at 11:17 AM, strauss [EMAIL PROTECTED] wrote:
Has anyone been able to tell whether or not this fix was incorporated in
Remedy
Tim's correct - one other thing is to create a configuration file to read in
the fieldID's and sequence# Field_Type and then loop with that data. If
new fields are added all you need to do is update the configuration file
accordingly.
also - not knowing the differences between the GetDataN you
The issue with DB Sync is that logically youwould need a server-group to do
this.
In the past DSO has never been an issue of performance in my experiance.
On Wed, May 14, 2008 at 8:48 AM, Rick Cook [EMAIL PROTECTED] wrote:
** I don't have any experience with this product, but I will say that
If you can use web-services, you can also use the standard OOB Web Service:
HelpDesk_Submit_Service, else you must create a queueing form and do the
push into incident as previously suggested...
HTH
Robert
On Wed, May 14, 2008 at 7:46 AM, Sanford, Claire
[EMAIL PROTECTED] wrote:
** Jamie,
If
in how the OOB Auditing works. As unfortunately, even if you did
a 'field' != 'DB.field' you cannot reset the change-bit for a field, only
the form :(
Been there - burned the T-shirt on this one...
HTH
Robert Molenda
On Thu, May 8, 2008 at 7:21 AM, William Rentfrow [EMAIL PROTECTED]
wrote:
In IM
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