Hello Listers,
my customer wants to use a Display-Only Form with a Table Field to see the
results of the Advanced Search that he selects.
The customer populates a Regular Form with: Advanced Search, Name and
Description and we have the workflow to translate the labels into names and
store it in
Hello listers,
during a .def file import from DEV to PROD system I get the following error:
'The following item was not imported : Workflow Objectname (ARERR 55)'.
The same error occurs while trying to save a new form on the server.
What could be the cause for that error?
Thx for any answer...
Mario,
Check your next schema ID in the control table and if this schema ID already
exists... If that is the case, modify the next schema ID in the control table
to 1 greater than the highest that already exists in your system..
Joe
- Original Message
From: Mario Röhr [EMAIL
How about building a menu of keywords where the value has the \ and the label
does not..
Joe
- Original Message
From: Jose Rodriguez [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 27, 2008 3:15:57 AM
Subject: Escape Keywords
**
Hello Listers,
my customer wants
Hi,
We have an external active link that is inserting Work Log info to the
HPD:WorkLog and I noticed that the File column in the Attachment field
is not counting the correct number of attachments that our active link
was inserting.
Is there a configuration or active link that counts the Files
Thank you Joe,
the problem is that they don't want to pick up the fields from menus, they
just want to copy the advanced search from a certain Form and paste it in
the Advanced Searches Registry Form, and I need to translate it
into qualification format.
Regards,
Jose
On 8/27/08, Joe DeSouza
I have a request to add more values to the end of the status field in CMDB. I
was wondering if anyone has done this and what might be impacted.
Thanks
Kevin
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Unfortunately I'm using the User Tool.
On Tue, Aug 26, 2008 at 4:08 PM, Grooms, Frederick W
[EMAIL PROTECTED] wrote:
I haven't tried it but, Couldn't you tell each column to be HTML
Read-Only and set the Font tag in it?
-Original Message-
From: Action Request System discussion
Mario,
There are many possible reasons for this condition. Normally this
message also as a more verbose message that goes with it. However, the
order of the messages can be very confusing too.
For example... (Just fictitious examples to illustrate the point..)
bla bla bla... field does not
It may be a but of work but could you add an active link (I assume the
search is run by clicking a button) that performs a REPLACE for each of the
keywords?
The active link would have multiple actions, one for each keyword. Like so:
Action 1: Set Field X = REPLACE ($X$,$NULL$,$\NULL$)
Rick,
A lot of my smaller menu's work fine as a drop down list. This is a
larger menu and it is off a drop down list, but no clear.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, August
Which was our next guess. I did a count on user_cache to check for NULL
entryIDs and NULL usernames and returned zero results in either case. I'd
really like for this export and import to work so we're not down for somewhere
in the neighborhood of two days but I can't figure out why those
User tools (I think v6 and later) have the ability to do HTML in a table
column. Double click the column and check it's properties
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, August 27, 2008 7:12
With the v7 Email Engine Remedy no longer relies on a process ID. The
RMI port is basically an administration port to communicate with the
engine.
I had a similar problem when upgrading our dev server from 6.3 to 7.1.
We have 6 environments on the server (2 dev, 2 test, and 2 training
since we
Watch the SQL log when doing the import. It should tell you exactly
which table the unique record error is happening on. My thinking is
that the H or B table for the User form is complaining (if you deleted
the records from the database) or some workflow is firing when you do
the import and
Arsql.log? I'm looking at the arimport.log but it's really not helping. Just
tells me the same thing that the error message that pops up does. I'll check
our workflow and see if anything is firing but to my knowledge, we don't have
anything that pushes to another form at all.
Michael A.
Arsql.log shows all SQL being run through the arserver. (Turn it on
from the Admin Console)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754
ELSG/DOMH
Sent: Wednesday, August 27, 2008 9:08 AM
To:
Classification: UNCLASSIFIED
Caveats: NONE
Hi List,
Currently ARS 6.3, SQL 2000. Planning to upgrade to ARS 7.1 SQL 2005.
ITSM v7 down the road but not right now.
From the documentation, Remedy User Tool 7.x includes a hook that allows one
to specify a DLL that will be called instead of the
Thanks a bunch Fred. What has two thumbs and forgot to delete records from the
H table?
Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Grooms, Frederick W
Hi Listers,
I am trying to import the Operational Categories (CTI) via AIE. The
form I specify is PCT:Product Catalog.
However the AR Form Fields does not display any fields related to this
table.
Please Help...
Important Notice:
This e-mail and its contents are subject to the
Hi Listers,
I have ARS 7.1 Patch004 installed. I am trying to get to the Server
Information in the User tool. When I click on the link, I getting the
following error:
ARERR [8755] The specified plug-in does not exist. :
REMEDY.ARDBC.SERVER.ADMINISTRATION
I have verified the environment
This is done by an active link against the HPD:Help Desk form
(HPD:INC:DetailWorkLog_101_BoundCount), so it does not update when you
create records directly in HPD:WorkLog.
I created three filters for our integrations to email and Kinetic
Request, both of which push entries directly into the Work
My thoughts ... Why do some plugins have the full path and other's
don't. Try putting the full path in for the ServerAdmin.dll and turn on
the plugin log to see what it loads when starting the server.
Fred
From: Action Request System discussion list(ARSList)
Download the Data Management tool patch 9005 to do this. It is the best way to
load/Import foundation data.
-Original Message-
From: Zainub Gaffoor - BCX [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 27 Aug 2008 9:32 am
Subject: Adding CTI data via AIE
**
Hi Listers,
I am
Your plugin-path looks wrong:
Plugin-Path: D:\Program Files (x86)\AR System Applications\HOUAPREM05\BMC
Atrium CMDB\server\bin;D:\Program Files (x86)\AR System
Applications\HOUAPREM05\BMC Remedy Incident Plugin: D:\Program Files
(x86)\BMC Software\AR System Applications\HOUAPREM05\BMC Service
Hi Listers
Could anyone tell me where I can locate the installation files for the
online help for ITSM 7?
Thanks.
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We had something similar after patching ARS 7.1 no patch to ARS
7.1patch4.
We were missing *70.dll files in our server directory. In your case,
check D:\Program Files (x86)\AR System\HOUAPREM05 for the following
files:
Arapi70.dll
Arrpc70.dll
Arsrv70.dll
Arutl70.dll
Let me know
Correction: May be missing the path to the ardbcconf.dll and ServerAdmin.dll
not the patch.
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, August 27, 2008 11:06 AM
To: arslist@ARSLIST.ORG
I looking for different ideals on setting up the main page that my end
user will see when entering in IT request/issues. If your currently
using Kinetic and do not mind sending me a screen shot I would really
appreciate.
Thanks
John Atherly
American Power Conversion
[EMAIL PROTECTED]
Also make sure that your mid tier is configed to serve all possible
names of your remedy server.
In the Mid Tier config tool for example you will want to have:
servername
servername.domainname
serveralias
serveralias.domainname
On Aug 26, 4:53 pm, Joe DeSouza [EMAIL PROTECTED] wrote:
You have
http://arsweb4.ars.unt.edu/helpdesk/creating_system_outages.htm
There is a screen shot on the top of this page that shows all of our
possible categories and their service items - the logged-in user is a
member of all of the Customer Companies as well as Incident User. Most
users only see a
Also check the Email Notification Web Path setting on the advanced tab of the
server information. You may have the right Default Web Path but an incorrect
email notification web path.
Saby
--- On Wed, 8/27/08, jham36 [EMAIL PROTECTED] wrote:
From: jham36 [EMAIL PROTECTED]
Subject: Re: URL
Hrm. Not quite Resolved like I thought. I was able to import all the records
via a DTS package once I cleaned out all the necessary tables. One relatively
small problem though. The WUT now says all my user data is corrupt (I assume
because it didn't run through the installer). If I make a
That is a good question, I know some military customers that I have
worked with that wanted this too. From what I know I have never seen
it. I know I asked BMC about it a couple of years ago and they did not
have anything for it. I would be interested in this information as
well.
Kevin
Somebody must have come across this error.
P L E A S E somebody shed some light on this one. Running out of ideas here.
This form its complaining about, SRS:ServiceRequestConsole, is on
arschema table, but ARS has trouble loading it on startup. And all of
its objects, of course. Must have
On having a similar problem a few days ago where all my plugin paths checked
out correct in the ar.conf file (will be ar.cfg if you are on Windows), I added
this line and got the plugins to work.
Plugin-Filter-API-Threads: 2 6
Where 2 represents minimum threads and 6 max.. You can set your
JT,
Somehow the text got truncated when it was sent. The plugin-path in the
ar.cfg file looks fine. Also, the ardbcconf and serveradmin plugins are
listed, you just overlooked them. I put double quotes around the plugin
path, restarted the service and I get the same problem.
Jonathan,
One
Can you send us the arerror.log? (or, at least, the parts of it from right
after you restart the AR Server). Very often the arerror.log will have
information about exactly what isn't loading.
Also, turn on plugin logging (to Fine) and look in that for clues. Post some
of that, too.
And, if
I would be interested as well for our Army organization just gave us this
requirement as well this week. I was hoping someone else has done it as
well.
V/R
Abdul Baytops
Director of Business Operations
Digital Foundation Corporation
Web: www.thedigitalcorp.com
Toll Free: 888-754-0341
Phone:
Try just creating a .CSV of the Entry ID and then doing an import. Your
.csv file will have just a single field (The RequestID). In the import
map the REquestID and also hard code a value (Select a field and just
type in a value in the Import Tool). Set the Import preferences to
Update existing
Hi,
Download The respective ITSM docs file from the BMC site. It should
have setup file for the application help.
Hope this helps.
Sivarama Velicheti
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Has anyone configured auto-assign for a Service Request, using the
Assignment Configuration form? For Order 3 - Operational Categorization,
this uses Foundation data. But when I'm creating an SRD, the Navigation
Categories are apart from Foundation data. How do you tie a SRD to the
Group
Thanks Lisa it was a great help.
Sivarama
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You do not link the SRD to the assignment rule directly or at least not at the
catalog level.
The navigational categories relate to how the SRD is published on the Request
Entry screen not to how it is auto-assigned.
The assignement rule seems to kick in for Work Order assignement after the SRD
The SRD can be configured with the service request co-ordinator for each
request that is published. This is the only capability of auto assignment for
the SRM Request that I am aware of. The fulfillment applications (WO, CHG
etc..) are configured via the Configure Assignments form and are
Thank you Saby and John.
So on the Assignment Configuration form, what is the purpose of the
Service Request Assignee event?
Drew
On Wed, 27 Aug 2008, john rosquist wrote:
You do not link the SRD to the assignment rule directly or at least not at the
catalog level.
The navigational
This was sent to me by this very nice recruiter. He was unable to submit
it directly to the list. So I am forwarding this for him
So if you are interested, please contact him...not me
Thank you
Pascale Boyer
Analyste Expert Remedy
Vidéotron Technologie Inc
Développement produits affaires
I want to change a filed --in new as read only
In search--- read /write only
In modifyread only can any one help me please:-)
--
View this message in context:
http://www.nabble.com/simple-issue-for-change-field.help-m-tp19188394p19188394.html
Hi all,
I am seeing this error message in arerror.log, but finding it extremely
difficult to troubleshoot as there is no form name associated with error that
is thrown.
Wed Aug 27 14:17:04 2008 390620 : Entry does not exist in database (ARERR 302)
Wed Aug 27 14:17:04 2008 SendEMail()
Wed
Just use the OPERATION keyword as a qualifier and set the field's change
property accordingly.
Matthew C. Gayford
Technology Research Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177
-Original Message-
From: Action Request
Isn't 'home every month for a week' 75% travel not 95%?I'm not
interested...just curious...;)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pascale Boyer
Sent: Wednesday, August 27, 2008 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Fw :
Write 3 AL's on Window Loaded with Run IF as
$OPERATION$ = CREATE
$OPERATION$ = QUERY
$OPERATION$ = SET
and change the field access accordingly.
Cheers,
Chandru
On Wed, Aug 27, 2008 at 3:50 PM, gok's [EMAIL PROTECTED] wrote:
I want to change a filed --in new as read only
I brought this up with BMC support and was told that it was not currently
setup/enabled for SRM 2.0/2.1 and was there for future releases. I thought it
maybe used for a default/catch all group which do not have service request
co-ordinators specified in the SRD. I did not get to test that out.
Turn on the SQL log.. you will in all probability catch it there at a point
where you might find a rollback after a transaction failed because of a missing
record..
My guess is that the email in the AR Email Message form got processed and sent
and then deleted and something else was looking
It's not an escalation...escalations run on 390603so it's a clientI
almost want to think it's the Email engine...what Server version are you
running?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah
Sent: Wednesday, August
Sorry, I forgot to mention
I am on server 6.03 patch 22
Email engine can be a suspect because we recently configured it.
Thanks everyone for replying.
Regards,
Chintan.
--- On Wed, 8/27/08, LJ Longwing [EMAIL PROTECTED] wrote:
From: LJ Longwing [EMAIL PROTECTED]
Subject: Re: ARERR 302
To:
Are you running the same version for Remedy Server and Email server? Are
your mailboxes configured to delete messages after delete? Try changing it
to not do that...see if the errors go away
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Do you have two email servers configured against the same AR System server?
390620 is a Fast Thread and could be the email engine..
Joe
- Original Message
From: Chintan Shah [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 27, 2008 4:51:47 PM
Subject: Re: ARERR 302
Answer to first questions below is yes.
I am not sure what do you mean by
Are your mailboxes configured to delete messages after
delete?
do you mean to say
Are your mailboxes configured to delete messages after they are sent out?
Pardon me if I am asking stupid question.
Thanks
Chintan.
Hi Chintan...
Do you have already checked out the logs of email engine on your server?
Most frecuently you'll find which error is, on this logs, search for stderr or
stdout logs or email_error.log
Regards
Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868
P Please consider the
Maybe your home moves 80% of the 25% of the time you are there? Is it a mobile
home?
Chas
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of LJ Longwing
Sent: Wednesday, August 27, 2008 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Position -
hehehe it seems remedy becomes as an ARMY WORK :P
On Thu, Aug 28, 2008 at 1:15 AM, Roberts, Chas
[EMAIL PROTECTED] wrote:
**
Maybe your home moves 80% of the 25% of the time you are there? Is it a
mobile home?
Chas
*From:* Action Request System discussion
Hi Guys,
I have some questions regarding the task management system (I am
using ARS 7.1 and Change mgmt and incident mgmt 7.0.03) as pertaining to the
incident management module. i) I see that we cannot get a task to be in the
assigned state unless, we are in the resolution and recovery
**
Now thats an interesting thought! I wouldn't mind a job that expensed a mobile home instead of a hotel that let me work out of hmmm Miami or even better Hawaii.. imagine working from a beach :-) or a top of a mountain ..
Ok back to work.. in a cubicle..
- Original Message From:
Maybe they are counting weekends?
Howard
On Wed, Aug 27, 2008 at 6:33 PM, Ramy S. Ayoub [EMAIL PROTECTED] wrote:
** hehehe it seems remedy becomes as an ARMY WORK :P
On Thu, Aug 28, 2008 at 1:15 AM, Roberts, Chas
[EMAIL PROTECTED] wrote:
**
Maybe your home moves 80% of the 25% of
That is correct, but you should still see the Due Date/Time from the Incident
on the SLM tab. There is a column on the Service Targets table that says Due
Date/Time which is set based on your Service Target settings.
Are you not seeing that?
-Original Message-
From: Action Request
Joe - anything we will be better THAN WORKING under 70 + degree in kuwait :)
or facing allot of issue coz the short guy :P
On Thu, Aug 28, 2008 at 1:51 AM, Howard Richter [EMAIL PROTECTED] wrote:
** Maybe they are counting weekends?
Howard
On Wed, Aug 27, 2008 at 6:33 PM, Ramy S. Ayoub
I will try that.
Thanks everyone for replies.
Regards,
Chintan
--- On Wed, 8/27/08, Hugo Ruesga [EMAIL PROTECTED] wrote:
From: Hugo Ruesga [EMAIL PROTECTED]
Subject: Re: ARERR 302
To: arslist@ARSLIST.ORG
Date: Wednesday, August 27, 2008, 3:12 PM
**
#yiv81513047 .hmmessage P
{
Oh come on 70 C?? I dont recall Kuwait ever getting that hot while I was there
for a few summers.. I think it went upto about 55 to 60 C once or twice and the
weather-men claiming that it was the hottest it ever got..
- Original Message
From: Ramy S. Ayoub [EMAIL PROTECTED]
To:
**
Carmen,
For most of version 7 products, they are downloaded seperately from the downloads page.. For some of the V 7 products (I do not recall which ones but I think AIE and SLM are two of them) the help files are within a help subfolder after you uncompress the product download file..
You
Here's a thought. Maybe you only WORK 3 weeks a month and you travel
those 3 weeks. Read the last paragraph about how they plan to deploy to
the other bases. The week you are home you don't travel but you also
don't work. Just a theory.. I once had gig with a similar arrangement
where I worked 10
That must have been hard working 10 days straight.. Unless they serve beer or
any adult beaverages in their cafeteria.. now that would make the situation
slightly different :-)
- Original Message
From: Kelly Deaver [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 27,
Are we supposed to get days off
:)
On Wed, Aug 27, 2008 at 7:05 PM, Joe DeSouza [EMAIL PROTECTED] wrote:
**
That must have been hard working 10 days straight.. Unless they serve beer
or any adult beaverages in their cafeteria.. now that would make the
situation slightly different :-)
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