Computed Group?
- Original Message -
From: Axton
To: arslist@ARSLIST.ORG
Subject: Re: Filter logging in 7.1
Date: Wed, 20 Feb 2008 22:43:07 -0500
** Something that would be nice to have is the ability to make a
group a member of another group.
Axton Grams
On Wed, Feb
Hi List,
Hope all are well?
Can anyone please assist me with the following ARERR 9130, when
concuming a webservice. The following error gets display: ARERR 9130 An
exception error occurred from the webservice class:
java/xml/rpc/service.
Can anyone please guide me in the right
Hi.
Activate logging for the Plug In-Server, and see if that shows you more
/Rune Sorlid
2008/2/21, Fritz Cornelissen [EMAIL PROTECTED]:
**
Hi List,
Hope all are well?
Can anyone please assist me with the following ARERR 9130, when concuming
a webservice. The following
Hi,
Worked through it, but no luck.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rune Sorlid
Sent: 21 February 2008 01:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Webservice
**
Hi.
Activate logging
In testing this morning, I tried to use WHERE Email_ID = '$1$' (trying
to use the field ID rather than name). I saved the active link, tested
it and it worked. I went back to the active link to find out that it had
changed it from the field ID to '$Email ID$'. I think originally I had
entered
LJ,
I have taken the exact same approach. (A group dedicated to client
side logging and adding/removing users from that group.) It is just so
much easier to do it that way.
The think that I think Remedy/BMC decided was something along these lines...
Question:
Should we support Row level
I am looking for correct intended configuration because we have an email issue.
We have an issue where if our database goes down and comes back up AR
reconnects cleanly but the email engine starts tagging the queued up messages
as Error and never sends them out. Upon investigating I noticed
Hi Guys...
There is a utility that came with ITSP4 called the Data Wizard.
It allowed you to do Search Replace on:
1) Product Categorization
2) Product Model Version
3) Product Type
4) Service Categorization
5) Generic Categorization
6) Support Groups
7) Support Group Shift
8) Site Name
9)
A computed group gets you part of the way there, but you can not give
explicit membership to a computed group. Say you have the following groups:
User
PowerUser
SuperUser
Now let's say you have objects that have privileges granted to User and you
want members of both PowerUser and SuperUser to
We have several customers using Meta-Update -now- to do these types of
things as well as bringing in new customers into multi-tenanted ITSM 7s.
We also do fixed-price data migrations into ITSM 7.
Please email off-list for more info.
Cheers
Ben Chernys
Software Tool House Inc.
Canada /
Axton,
Do you want all users who are members of PowerUser and SuperUser to have
access to the objects that members of User have privileges to? Or only
certain users who are members of PowerUser or SuperUser?
Thanks,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:
That'd be all. The idea would be that a permission group could be a subject
of another permission group, thus all members of the group that belongs to
another group would have permissions to everything the second group does.
Doesn't exist today, but it sure would make application design much
Column Technologies is hiring Mid and Senior Level Remedy Developers,
Business Analysts, Project Managers, Trainers and Architects throughout the
US. If you are interested in applying, please email your resume as a Word
or PDF document to mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] No
recruiters
Quick AR/SQL question :
When you delete an index (or in the case in question, all the indexes) on a
form via the user tool, do you have to run a reorg on SQL Server (this is on
SQL2005) in order to reclaim the space that would be saved from the
deletion?
I've deleted a bunch of indexes on one
We also have a new install of ARS 7.1 and the dependency is there OOB...
Rebecca Hamilton
On Wed, Feb 20, 2008 at 6:36 PM, Joe DeSouza [EMAIL PROTECTED] wrote:
**
Out of curiosity I just had a look, and we do have a dependency.. and it
did come OTB. I'm pretty sure we didn't do that
Of course the other issue with Client Side logging is when you have more
than 1 server you are logging into. The ability to select the logging
in the User tool is based on the first (or is it last) server logged in
to.
Fred
From: Action Request System
Supplied in a separate email. *.lib; *.dll
Cheers
Ben
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: February 21, 2008 5:09 AM
To: arslist@ARSLIST.ORG
Subject: Old api
** Does anyone have the *.lib files for the 5.1.2 windows
We actually just finished creating a module that allows just what you are
looking for Axton. Our module contains a list of Functional Roles, and
capabilities. You assign capabilities to a role, and then assign the user a
Role, it loops a few tables, and builds the groups a user needs to be a
Isn't there a Nickname field for companies? Could that be leveraged in some
way?
Rick
On Wed, Feb 20, 2008 at 3:01 PM, strauss [EMAIL PROTECTED] wrote:
** BMC was supposedly going to release a utility for that this year
(2008), but if they release something like Data Management (patch 9003)
Why not take advantage of Submitter Locked mode, assuring the $USER$ is
the one that submitted the User preference form (Default-OTB) then they
will be able to modify (their own record) with just a read license
Doug
-Original Message-
From: Action Request System discussion list(ARSList)
Hi list,
is there a way to check using workflow whether the user that
is running the workflow has currently a read, read (floting) or
write (floating) license?
Whenever a user leaves our main form we write some field
values to a user preferences form (on window close). This
works fine as long
Good afternoon List,
I am assisting a client in recruiting a Remedy Technical Instructor.
This individual will be an advanced user (admin/config) of BMC products
and willing to train others at basic, intermediate and advanced level.
Ideally they would be BMC Certified Trainer, but at the
Chris,
Do you have any spare Jato bottles, my ITSM 7 server could use a few too!
John
- Original Message
From: strauss [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 20, 2008 6:01:16 PM
Subject: Re: Changing Company Name on 7.0.01
**
BMC was supposedly going to
Hi Everyone,
I thought I heard that there is a way to mimic a user's account so you can log
in as them, but not really using their login and password.
Is that possible? I want to test a user's account as it is... I could add one
and set it up like hers... but all of those work... so I want
Albert,
If I understand your question, couldn't you do a regular Set Fields from
the User form with a Set Field If set to:
'Login Name' = $USER$ AND ('License Type' = Fixed OR 'License Type' =
Floating)
Set the value of the Login Name field from the User form to a zTmp field
on your form. The
It was added in the 7.0 release.
But still, you can not use this as User Tool thing,
--
Jarl
On Thu, Feb 21, 2008 at 5:55 PM, Rick Cook [EMAIL PROTECTED] wrote:
** There is an API call (ARSetImpersonatedUser ) in AR System 7.1, but
that's not your version.
Rick
On Thu, Feb 21, 2008 at
We used all of our spares up last December - moved the AR Server that
will be production from a box with two dual-core AMDs and 10 gb RAM to a
new one with two quad-core Xeons and 12 gb RAM, and installed the OS x64
versus x86. This monster needs a serious lift kit. It also helps to
put it on
Hi All,
I am getting error while sending outgoing mail from AR Email messages form.
For your information the java I am using is certified.
The error is attached.
The environment details are as follow.
AR Server 7.0.01 patch 6
OS Windows 2003
Database: MS SQL 2005
There is an API call (*ARSetImpersonatedUser* ) in AR System 7.1, but that's
not your version.
Rick
On Thu, Feb 21, 2008 at 8:48 AM, Mary Dollus
[EMAIL PROTECTED] wrote:
Hi Everyone,
I thought I heard that there is a way to mimic a user's account so you can
log in as them, but not really
That's exactly what I did on our system to update the user preferences
form - it is created by the user and therefore the user can modify it
with a read license.
Matt
Matthew C. Gayford
Technology Research Development
Information Technology Systems Division
University of North Carolina
Hi all,
I have ITSM 7.0.2 patch 3 running on ARServer 7.0.01 patch 3 on a
Linux/Oracle environment. I've written custom code to take inbound emails
and based on the subject line push them to the worklog of whatever ticket
needs to be updated. This all works fine and has been in production
Mary:
1. Is the user logging in using a Preference Server? We've had some cases
where doing that causes the users to see some strange things.
2. What version of the Remedy User Tool is she using? We've had cases where
someone has an outdated version of the client and that has caused them
Perhaps it isn't the best demonstration of the expertise and experience you
both have to send your responses and resumes to the entire list?
Rick
On Thu, Feb 21, 2008 at 9:11 AM, Lago, Raul [Beeline] [Beeline]
[EMAIL PROTECTED] wrote:
** Hi, Melissa,
I've been an ARS developer, working on
Ben,
Always convert HTML -- Plain Text on Submit and then you won't have to
worry about parsing HTML. There are many HTML -- Plain Text 3rd party
tools out there that you can use. Using API calls, you can feed the HTML
to these tools using Run Process action and save the result back to
Plain
On SQL 2000 it never seems to adjust the free space amounts properly
until I do a DBCC UPDATEUSAGE. And it never reclaims very much free
space until I do a DBCC SHRINKDATABASE. But I would recommend a DBCC
DBREINDEX before that to make sure the structure of the table is
optimized. I think that
Neel,
I was trying to figure this out using Remedy, but I think that your
suggestion is really the best way to go with this. Thanks for the advice.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Neel Guatam [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
I'm creating an on call system for our company and I would like to make
sure that the end user does not accidentally skip a date or a time.
So when they are entering information as to who is on call I don't want
(this would be in a table):
Feb 20 Lisa Kemes
Feb 22 Lisa Kemes
Feb 23 Lisa Kemes
Julie,
That's a fine thought, but this is an update to the notes (Detailed
Description) field on the hpd:worklog. I don't want to create a separate
field that users needs to check. Even if I hide/unhide fields through
workflow its a bit messy not to mention I have many reports that display
Lisa,
Can you provide a little more information about your app? For example how
is the user prompted for his/her oncall schedule? What period of time
does this cover, week, month, reoccurring, variable? Just off the top of
my head, if you were getting the users to enter their oncall
Ben,
The Remedy way would be to put it in a view field.
Julie
At 11:17 AM 2/21/2008, you wrote:
**
Neel,
I was trying to figure this out using Remedy,
but I think that your suggestion is really the
best way to go with this. Thanks for the advice.
Ben Cantatore
Remedy Administrator
Avon
At least once, I replied to a ARSLIST job posting and
ended up sending it to the entire list.
My problem was that I thought it had been sent to me
directly, and didn't check to address in the reply.
It was embarrassing, but luckily for me, I was writing
that I wasn't interested, so you guys
How about:
What qualification would you use to detect if the value of a
field has changed?
Or:
When is it appropriate to use a TR value in a qualification?
(Hint: NEVER)
:-)
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
The application is going to cover a year. Each group is going to have
their own oncall schedule so that our help desk knows who to call after
hours for an urgent ticket. We are a 24/7 shop.
It's all in Microsoft Access right now (a different access database for
each group that I tie in all
Hi Axton
You'd make User a computed group and make Power User and Super User part of
the computed group qualification. The problem here is that it is not then
easy to add Users directly into the User group apart from adding them
individually to the group qualification.
So, you need to plan
Ok I'll take the bite. Why never?
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
Thad K Esser [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
02/21/2008 01:30 PM
Please respond to
It is great to watch Fat Albert (C-130) take off with JATO. Below are some
clips but it is not the same as seeing it in person.
http://www.youtube.com/watch?v=TLFB7q8tyd8NR=1
http://www.youtube.com/watch?v=Nw2bAJGgCZIfeature=related
Jason
On Thu, Feb 21, 2008 at 9:11 AM, strauss [EMAIL
John,
It's been my experience, as far as Remedy development is concerned, to never
say never about anything.
Scott Parrish
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Atherly
Sent: Thursday, February 21, 2008 2:19 PM
To:
Because 'Field Name' = 'TR.Field Name'. It's not that 'TR.' is invalid, or
that you have to go and change any code that's using it, it's just not the
most uber-efficient way of representing the current field value. Thinking
on this has changed somewhat over the years since TR/DB was created.
What we do here is give the user's start and end fields so we don't have
to have a record per day. A group that may have 1 person on call for a
week would only have 1 record instead of 7. When displaying the on call
we show any record whose start = $TIMESTAMP$ and end = $TIMESTAMP$.
To
Another question, do you have a recurring option? So someone could
enter a start date and end date (let's say 5:00pm to 7:00am) and then
recur that for 7 days or weeks or months?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
This gives me some good info. We aren't going to do a calendar. Just a
list. Do you span different Time Zones at all?
Lisa
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday,
Some of us missed the crusades and don't know what the two opinions are.
Just for the education of those who may have missed it, I'd be curious as to
why Never is a good answer and why it is a bad answer.
J.T. Shyman
Column Technologies
_
From: Action Request System discussion
Ben,
Search the arslist, I've provided in-dept details on how to convert HTML
-- plain text and about 6-8 months ago. I've even posted links of the
HTML - plain-text converter that we use. You would get a lot of details
around this from my older posts as we have the exact thing in our
system.
I've written something for a customer (that I no longer have access to)
and I'll warn you that doing it this way can be very effective.
It also can be the devil when you get into overlapping time zones and
people who work over mid-night and have a Start time End Time.
This can get
Look in the archives.
Axton Grams
On Thu, Feb 21, 2008 at 2:25 PM, J.T. Shyman [EMAIL PROTECTED] wrote:
**
Some of us missed the crusades and don't know what the two opinions are.
Just for the education of those who may have missed it, I'd be curious as to
why Never is a good answer and
Yes we do, but most groups we have are local to a single time zone (i.e.
group a may be Pacific and Group b may be Eastern) so it hasn't caused
us a problem for the schedule. We also allow overlaps of schedules so a
group may have 2 people on call the dame day (like this years DST time
change
I also like Nabble.com. Great way to look for old threads of the
ARSList!
Lisa
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Agreed.
The answer to a couple of questions doesn't help:
1) Can be done in Remedy?
Answer: Yes
Doesn't matter what is, could be run a floor waxer,
it can probably be done. Just how, and is Remedy really the correct tool.
2) How do you do in Remedy?
Answer: 1..N where N is
Well, I can only speak for myself, but I normally use the TR. prefix, just so
you can look at the qualification at a glance and understand what it means. It
reminds me of C and Java programmers who omit braces when they aren't
necessary. Sure, it's legal, but is it more readable? Too often
We have a new dev server. Specs are:
Solaris/Oracle 10
ARS 7.1 patch 001 (server, email, AE, etc...)
IM 7.03
SLM 7.03
During the install everything was fine.
After the install I went in to configure the server - I changed the
following in the Server Information (via the user tool):
No. None of the users have asked for that option (s, Dont give
them the idea). Our on call data is like...
GroupUser StartEnd
Remedy Fred 2/6/2008 8:00 AM 2/13/2008 8:00 AM
Remedy Fred 2/13/2008 8:00 AM 2/20/2008 8:00 AM
Fred
Lisa,
While displaying this, make sure you expand the keyword before you use it in
table fields if you are using ARS V 7.
I had to bite my head off where I was getting a wrong output despite a correct
criteria, in a table field qualification, because the keyword $DATE$ was not
expanding to
The reason I think its a good interview question is that the answer
(whatever is given) would help you assess their depth of knowledge. The
interviewee might not know what you are talking about, or might start
talking about using a TR or DB value in an active link. If they can
discuss the
Okay, seeing as this is the first time I have ever seen two people do this
at almost the same time,
I will remind folks to be carefull when replying to a posting. It usually
will default to the list,
not who posted to the list originally.
If anyone cares, there also seems to be problems with the
Is it just me or does it seem like the list is dropping emails? I have noticed
on several recent threads where one or two emails seem to be missing the in the
thread.
This is rather troublesome because you never know when you might miss that
Friday Humor post that makes your day.
Thanks,
One trick that I have always like if you are using Cross Reference Blank
Passwords is to enter a password in the User record (as long as it is
null). If there is a password in the User record, ARS stops the
authentication there and doesn't look for AREA credentials. Then just
remove the
Well, FWIW, I still use them sometimes, too. Like Tim said - it's just
often more clear to other developers who might read it later. I was just
explaining the reasons that TR is considered the less elegant solution. To
get deeper than that would be getting too deep into the nerdy woods for
I have done a few interviews in my time as well and most of the questions I ask
don't have a definitive right or wrong answer. I look for how quickly the
answer is given and how it is presented. For instance, one question I as is
You want to update data in one field for 500,000 entries, how
I think questions about:
1) Field Ids
2) Workflow naming
3) How do you document what you have done
(and this is a biggy, the WHY stuff was done is usually left out)
The responses to those 3 open ended questions tell you alot.
I had one senior person tell me recently that he
didn't think
Here is a piece of workflow that I have in my system today that uses TR and it
should.
( 'RecordUploadStatus' = Uploaded) AND ( 'Emp_EntryID' != $NULL$ ) AND (
'ClassNameID' != $NULL$ ) AND ( 'TR.lesson_status' = Completed ) AND (
'DB.lesson_status' != Completed )
-Original
Speaking of which, does anyone have a .PST file of the archives, or an
MBOX that I could get a copy of?
TIA.
Look in the archives.
Axton Grams
--
-
Will Du Chene
-
[EMAIL PROTECTED]
http://www.myspace.com/wduchene
It turns out that the SLM 7.1 doesn't want to believe it's an API
version 13. It still thinks it's API version 12..
From: William Rentfrow
Sent: Thursday, February 21, 2008 2:49 PM
To: 'arslist@ARSLIST.ORG'
Subject: Crash after changing server options to
The problem is that some people wouldn't have the proper matching 'DB.
statement after it...which makes this statement work wellbut if you
remove that last statement you then have the situation where TR =
Completed, but it was already completed...and you didn't want to do
thatthat's the
At best it overcomplicates your qualification:
'TR.Field' != 'DB.Field' AND 'TR.Field' != $NULL$
vs.
'Field' != 'DB.Field'
At worst it will lead to incorrect results. The 'TR.Field' notation could
have a value even if the field hasn't changed (via a push field). And
while you can build a
How is using 'TR.lesson_status' better than just 'lesson_status'?
Thad Esser
Remedy Developer
Work: 503-220-6192
Perfection is achieved, not when there is nothing more to add, but when
there is nothing left to take away. - Antoine de Saint-Exupéry
Pargeter, Christie [EMAIL PROTECTED]
Sent
For what it's worth
My favorite interview question What do you do in your free time?. I
then look for them to be passionate about SOMETHING else in their life.
I like people who are well rounded and have other interests. I don't
even care if I find their particular pass time to be
Mary,
I am running ARS 6.3 patch 21. ARS 7.0.01 may have different rules.
I have created a user ID (in my case RON FARISS TEST). When I want to
see what a given user sees, I go to their User ID and copy all of their
Access Rights to my test ID. Then I can login as myself, albeit test,
and
Because an API we have can write to this record multiple times...but we only
want the workflow to go off the first time lesson_status is changed.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Thad K Esser
Sent:
Hi Russ,
Thanks for the suggestion but in our case it isn't the issue. We do
not have any duplicate user names. (ran the command just to be
absolutely sure) Per BMC support this issue occurred because we had
added fields to the user form. I'll post again when we have decided what
path we will
I know that SET-RO-COLOR was supposed for a few versions now...
But there wasn't a similar option for changing the color for other type of
fields like data fields like disabled fields, required fields or optional
fields... Has that changed in 7.1 by any chance? I didn't find anything in the
So whats wrong with
AND ( 'lesson_status' = Completed ) AND ( 'DB.lesson_status' !=
Completed )
When do you expect that to fire when you dont want it to??
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner
A long time ago, while doing a Remedy class we had a discussion on using TR and
DB values and I remember that the Instructor wrote out a matrix and proved that
it was better to use the DB.fieldname value and the fieldname rather than the
TR.fieldname
so for example DB.Status != Closed and
Mary,
We use an external authentication method (with blank passwords in ARS)
with our ARS and I use the following approach. The only down side is
that you kick the user out while you are testing because your are
literally hijacking their account. The up side is that it really _is_
their account.
Stephen,
That only tells you what they should have. Which is 100% fine for
Read, Read Restricted, and Fixed. However, Float is a very different
problem. All Floating tokens may already be in use, and the user may
in fact only have a Read at the time.
To my knowledge there is no easy way to know
Well, the best method I ever saw for finding out what people are really like
went something like this:
HOLDEN
You're in a desert, walking along
in the sand when all of a sudden
you look down and see a...
85 matches
Mail list logo
