RE: Anybody still doing Custom Development?

2019-11-28 Thread Theo Fondse
” !!! :) Happy thanksgiving to my fellow listers in the US! Best Regards, Theo Fondse From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Joanne Janssen Sent: Thursday, 28 November, 2019 12:14 AM To: ARSList Subject: Re: Anybody still doing Custom Development

RE: Announcements: Doug Mueller has left BMC, ARSlist will be shutting down on US Thanksgiving, Nov. 28th

2019-10-03 Thread Theo Fondse
Farewell Doug! Thanks for all your insights and guidance through the years! Best wishes for the retirement years! You will be missed! Best Regards, Theo Fondse From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Randeep Atwal Sent: Thursday, 3 October, 2019 06

Re: How to duplicate 1000 records without a time out?

2019-10-01 Thread Theo Fondse
t the very least, you will have to have a two-phased approach using a staging form of some kind that kicks off an external export process that does the "export" work outside of Remedy to avoid the timeout issue. Best Regards, Theo On Tue, Oct 1, 2019 at 9:46 AM Theo Fondse wrote:

Re: How to duplicate 1000 records without a time out?

2019-10-01 Thread Theo Fondse
Hi Thomas, Yes, this could be done by using a staging form. You need to have a 3-phased approach. - - Phase 1 submits ONLY the EntryID of the source record to the staging form and returns a confirmation message to the user. - Phase 2 is done by an escalation running on the staging

RE: How to run a job on individual servers?

2019-08-23 Thread Theo Fondse
, Theo Fondse From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of conny.mar...@t-systems.com Sent: Wednesday, 21 August, 2019 02:11 PM To: arslist@arslist.org Subject: AW: How to run a job on individual servers? I would not recommend to run arsystem as root (from a security point

RE: How to consume Rest API within BMC Remedy version 9.1.04 ?

2019-03-26 Thread Theo Fondse
Hi Carl, BMC would definitely be great again if they can make this happen. We have the same requirement here. Best Regards, Theo Fondse From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Carl Wilson Sent: Saturday, 23 March, 2019 03:10 AM To: 'ARSList' Subject

RE: How To Make an AR Server an Admin Server

2018-12-09 Thread Theo Fondse
-tool Best Regards, Theo Fondse From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas Miskiewicz Sent: Sunday, 9 December, 2018 10:35 PM To: ARSList Subject: Re: How To Make an AR Server an Admin Server I did everything you said, I even now removed

RE: BMC Remedy Decommissioning Process

2018-11-27 Thread Theo Fondse
choose. Best Regards, Theo Fondse From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Dave Shellman Sent: Monday, 26 November, 2018 02:35 PM To: ARSList Subject: Re: BMC Remedy Decommissioning Process Good day Sriram You should be able to access the data using read

RE: [E] Re: Special characters in ARS

2018-04-11 Thread Theo Fondse
Regards, Theo Fondse From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, 4 April, 2018 07:54 PM To: ARSList <arslist@arslist.org> Subject: Re: [E] Re: Special characters in ARS I'm not a unicode expert, but I believe what you might be d

RE: First message on Mailman

2017-12-02 Thread Theo Fondse
Thanks a stack Misi! Best Regards, Theo Fondse From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller Sent: Friday, 1 December, 2017 05:22 PM To: ARSList <arslist@arslist.org> Subject: Re: First message on Mailman Thank you Misi for all of you

Re: How to perform the Integration for third party using the Web Service?

2017-06-13 Thread theo . fondse
ing custom module you can use for this type of integration and business logic. Best Regards, Theo Fondse -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand Sent: Tuesday, 13 June, 2017 11:23 AM To: arslist@A

Re: ARSlist Future

2016-06-02 Thread Theo Fondse (Gmail)
Hi Dan, This is sad news for me, but I suppose it was inevitable with the way current market trends are going. Thanks for all these years of keeping the list up! The ARSList was a life saver for me on a good number of occasions over the years and I've met some good folks here. Best

Re: AR System Email Mailbox Configuration

2015-12-11 Thread Theo Fondse (Gmail)
Hi Anonymous, This might be a browser cache issue - open the form in Mid-Tier and press Ctrl+F5 to force the browser to get a fresh copy of the form from the server instead of using it's cache on your PC to display the form. Best Regards, Theo -Original Message- From: Action

Re: direct URL in ITSM 8.X

2015-05-22 Thread Theo Fondse (GMail)
Hi Dan, Sandra, This may or may not be useful at this point, but you can use the URL encoder to find out what the correct string is to use to embed in your URL for your form: https:// midtierserver.my.domain:8443/arsys/shared/ar_url_encoder.jsp Best Regards, Theo -Original Message-

Re: Requirements Doc

2015-03-13 Thread Theo Fondse (GMail)
To: arslist@ARSLIST.ORG Subject: Re: Requirements Doc ** Theo, Thanks...I've never explored that section of the Wikiit's not as detailed as I would like, but it's certainly something, thank you for the heads up. On Mon, Mar 9, 2015 at 12:58 AM, Theo Fondse theo.fon...@gmail.com

Re: Requirements Doc

2015-03-09 Thread Theo Fondse
LJ, Why don't you just use the Zoo Project in the BMC doumentation? We used this at a previous company I worked for on all the junior newbie's to test their skills. Best Regards, Theo On Fri, Mar 6, 2015 at 4:18 PM, LJ LongWing lj.longw...@gmail.com wrote: ** All, I'm training up a newbie

Re: The ~! for filter names

2015-03-04 Thread Theo Fondse (GMail)
Harsh, I agree with Fred Rick, it makes more sense to rather have it as a property rather than only as some text appended to the name, but you would need to have BMC automate keeping both conventions going to make it backward compatible with existing workflow. Best Regards, Theo

Re: Best Mobile Interface Development Path Opinion

2015-02-08 Thread Theo Fondse
Hi Levi, I see you are thinking of adding views to the ITSM forms. Another option that might give you more flexibility, performance and freedom would be to create separate staging forms with their own views and workflow. That way you do not change the OOTB stuff. Overlays are great, but there

Re: OT: Setting up a demo environment on LINUX..

2015-02-05 Thread Theo Fondse (GMail)
Hi Joe, Because most of the companies I work with, that uses Linux, use RedHat, I initially chose RedHat for my demo/testing VM. When I found out that RedHat is only free for a limited time (about 30 days if memory serves me correctly), and that you will need to buy a license to get further OS

Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

2014-12-29 Thread Theo Fondse
Hi Lisa, Another possible issue you might be encountering here is a full disk volume on a mounted folder. (See http://msdn.microsoft.com/en-us/library/windows/desktop/aa365733(v=vs.85).aspx ) If the folder you are installing to (or any of it's parents), or any other folder the installer is

Re: Upgrading from 7.6.04 SP4 to 8.1 - Folder only has 0 MB of Free Disk Space

2014-12-23 Thread Theo Fondse (GMail)
Hi Lisa, It sounds to me like someone has set file system quotas on your server. See http://msdn.microsoft.com/en-us/library/windows/desktop/aa365228(v=vs.85).aspx. HTH. Best Regards, Theo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Re: Help with upgrade path

2014-12-19 Thread Theo Fondse (GMail)
or 7.6. We would leave the ITSM portion as is for now. Are you saying to do this we need to install every version of ARS until we get to 8.1 On Monday, December 15, 2014 2:11 PM, Theo Fondse (GMail) theo.fon...@gmail.com mailto:theo.fon...@gmail.com wrote: ** Hi Carina, We

Re: Help with upgrade path

2014-12-19 Thread Theo Fondse
:37 +0200, Theo Fondse (GMail) theo.fon...@gmail.com wrote: Hi Carina, We upgraded our Custom-Only 7.1/10g/Slolaris server recently to 7.6.4/11g/RedHat. I always suggest NOT to skip a major version when doing an upgrade, due to the fact that BMC only supports the last 3 versions

Re: Help with upgrade path

2014-12-19 Thread Theo Fondse
+0200, Theo Fondse (GMail) theo.fon...@gmail.com wrote: Hi Carina, We upgraded our Custom-Only 7.1/10g/Slolaris server recently to 7.6.4/11g/RedHat. I always suggest NOT to skip a major version when doing an upgrade, due to the fact that BMC only supports the last 3 versions

Re: Help with upgrade path

2014-12-19 Thread Theo Fondse
and see if it’s something I should address. Thanks for the heads up though. From: Theo Fondse [mailto:theo.fon...@gmail.com] Sent: Friday, December 19, 2014 10:25 AM To: Burns, Carina Subject: Re: Help with upgrade path Nope, SW00327170 is on BMC. I see how you could have thought

Re: Help with upgrade path

2014-12-15 Thread Theo Fondse (GMail)
Hi Carina, We upgraded our Custom-Only 7.1/10g/Slolaris server recently to 7.6.4/11g/RedHat. I always suggest NOT to skip a major version when doing an upgrade, due to the fact that BMC only supports the last 3 versions, and therefore, might not test their software during development for

Re: Developer Tool Crashing

2014-11-16 Thread Theo Fondse
Changing the 8.1 devstudio.ini to the following did help some for me - also made it slightly faster and more responsive: -vm JavaInstallDir\jre\bin\javaw.exe -vmargs -server -Xms768m -Xmx2048m -Xmn128m -XX:PermSize=128m -XX:MaxPermSize=128m -XX:+UseLargePages -verbose:gc -XX:+UseParallelGC

Re: how fast could that be?

2014-11-13 Thread Theo Fondse
This is a little late, but I was just reminded by something else about some of the unusual systems I have done development on, using Remedy (excluding integration projects) as your post came in: CD Music Inventory Custom Fleet Asset Management KPI Monitoring Telco Project Management Custom

Re: dde.ini and slow start of Excel 2013

2014-11-03 Thread Theo Fondse (GMail)
Hi Misi! Personally, I haven't used DDE.ini in years, but you could try something like this: Command1=[App.Minimize()] Command2=[NEW(G:\ABC\ARS-files\rek.xlt)] Command3=[PASTE()] Command4=[CLOSE(1)] Command5=[App.Maximize()] HTH. Best Regards, Theo -Original Message- From: Action

Re: Server side filter log not getting captured!

2014-09-30 Thread Theo Fondse (GMail)
Hi Ayushi, Please post the output from the following commands in your putty session: ps -ef | grep arserverd uname -a df -h Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: 29

Re: Diary field usage

2014-09-29 Thread Theo Fondse
Hi John, We still use diary fields in some cases here, but, due to their limitations, we have been steering clear of using them - same for status history. We prefer to use a related companion form with workflow and a table field on the main form to store a Work Log in stead of a Diary Field

Re: Number of user logins in remedy

2014-09-22 Thread Theo Fondse
Hi Saurabh, This is relatively quick and easy to do. We have done exactly this for our Remedy server. 1) Create a small form that has fields for the data you need to know. 2) Enable archiving on this form to keep 7 days of history. 3) Add an active link attached to the Home page form or to your

Re: RESOLVED: E-mail engine not getting POP3 messages (Linux) but not logging errors

2014-09-13 Thread Theo Fondse (GMail)
! Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse (GMail) Sent: Wednesday, September 03, 2014 11:29 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: E-mail engine not getting POP3 messages (Linux

Re: E-mail engine not getting POP3 messages (Linux) but not logging errors

2014-09-04 Thread Theo Fondse (GMail)
Rick, We were also running 7.1 on RHEL up until a couple of weeks ago, and also had to deal with reliability issues with the Remedy Email Engine stopping to process mail without any warning or without inscriptions in the debug log that points to any real issues or leads to what the issue

Re: Remedy 6.3 and Solaris x86?

2014-08-27 Thread Theo Fondse (GMail)
LJ, Is it possible that you are thinking of the old “Flat-file DB” option we had in versions prior to 4..x (if my memory serves me correctly)? As far as I am aware, we never had Slolaris x86 support for AR Server. I tried forcing the install on a x86 Slolaris dev VM about 2 or 3

Re: Remedy Developer Performance Metrics

2014-06-05 Thread Theo Fondse
Hi Charlie! Although I have grown over the past few years to fully agree with LJ on this subject, I can also understand the need for metrics to have something to go by to know if our performance is on-par or not. Sadly, measurements in the LOC style no longer give a true picture of actual

Re: Remedy Developer Performance Metrics

2014-06-05 Thread Theo Fondse
. Fast, Accurate, Cheap Pick two.. - Matt Black On Thu, Jun 5, 2014 at 10:55 AM, Danny Kellett dkell...@javasystemsolutions.com wrote: ** Quantity != Quality -- Danny Kellett dkell...@javasystemsolutions.com On Thu, Jun 5, 2014, at 09:31 AM, Theo Fondse wrote: ** Hi

Re: OT: Baby Sofia

2014-06-01 Thread Theo Fondse
Congratulations Tauf!! May you and your wife experience all the love and real joys of parenthood with this little one! Don't worry about the sleep for now. It will return eventually. :-) And remember: There are no perfect parents in this world, only parents who try to be perfect...:-)

Re: Non-Unicode database

2014-05-19 Thread Theo Fondse
Hi Tony, I have a client that runs a non-unicode DB on Oracle due to legacy reasons. There are currently no plans to switch over as the general feeling is that they do not stand to gain anything by doing so as their system is custom built and only used in one timezone one language - English

Re: Transactional (TR) and Database (DB)

2014-05-11 Thread Theo Fondse (Gmail)
James, This is to allow you to, for a specific field, 1) Determine programmatically if a (user or automated) transaction has attempted to change the field value or not . OR - 2) Compare what the value used to be, just before the current transaction attempted to change it, as

Re: Finding AR License without accessing Remedy

2014-04-21 Thread Theo Fondse (Gmail)
Thanks William! You could also run the following: select License_Type, Key from AR_System_Licenses where License_Type ='AR Server' Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow

Re: ITSM on a Laptop Question

2014-04-09 Thread Theo Fondse (Gmail)
Hi James, This is possible indeed. I have done this many times in the past for my previous company (another BMC Partner) in order to do development and demo's on ITSM etc. The catch here is that you are guaranteed to have BAD performance of an ITSM VM if you only have 8GB RAM or less. If you

Re: Significance of Development cache mode

2014-03-27 Thread Theo Fondse (Gmail)
Hi Prathap , Development Cache Mode also makes things slow when multiple developers use the same server to do development. We have had to change our development server to switch off Development Cache Mode to get things to run smoothly. Development Cache Mode improves performance only if a

Re: arserverd binding to 0.0.0.0

2014-02-21 Thread Theo Fondse
Hi Radhika! The only way you will be able to do this is to fool Remedy into thinking each instance is running on a diferent hostname by: 1) Aliasing the 3 different server names in the host file. 2) Setting the HOSTNAME variable before installing / starting each copy of ARSystem. This may or may

Re: arserverd binding to 0.0.0.0

2014-02-21 Thread Theo Fondse
System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Theo Fondse *Sent:* 21 February 2014 15:12 *To:* arslist@ARSLIST.ORG *Subject:* Re: arserverd binding to 0.0.0.0 ** Hi Radhika! The only way you will be able to do this is to fool Remedy into thinking each

Re: arserverd binding to 0.0.0.0

2014-02-19 Thread Theo Fondse (Gmail)
Hi LJ, It used to be like that, up to ~v5.x or so, but AFAIK, the issue you mentioned has been fixed. The problem used to be that ARSystem validates the server license against what it deemed the Host ID to be and the Host ID was linked to the MAC of the first NIC. The AR System server

Re: Friday Special, The First Post to the ARSList

2014-02-16 Thread Theo Fondse
Oh boy, this does bring back memories..:-) I started With Remedy in late '96 (ver 2.1) and must have joined the list initially around '97 or '98. Even though I also have not been a frequent poster, and like Joe and Dariusz, also switched domains through the years until finally rather

Re: Target Attack and BMC Software ITSM?

2014-01-30 Thread Theo Fondse
Hi Doug! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! For finally phasing out the dreaded Demo account! I have lost count on how many times I had to defend Remedy's honour about the Demo account and countless more times having to either delete the account or set a password

Re: [EXTERNAL] OpCat menu on Mid-Tier isn't matching WUT

2013-12-12 Thread Theo Fondse
it seem as if clearing the Mid-Tier (or local) cache does not help. HTH. Best Regards, Theo Fondse On Thu, Dec 12, 2013 at 5:29 PM, Cecil, Ken kce...@hubbell.com wrote: ** Yep. Forgot to mention that I did clear all the temporary internet files on the local user side and the menu is still

Re: Opinions on COBIT

2013-11-26 Thread Theo Fondse (Gmail)
Hi Rick! You are right about the comparison between ITIL and COBIT, but COBIT, like ITIL, is a framework, not a solution to the problem. Back when the dinosaurs were still roaming the earth, I once did COBIT 4.1 foundation and found that it had some merit, and a couple of good things to go and

Re: Remedy Log Parsing Utilities

2013-10-30 Thread Theo Fondse
WOW! Thanks LJ!! On Tue, Oct 29, 2013 at 3:51 PM, LJ LongWing lj.longw...@gmail.com wrote: ** All, I have put together a set of tools that I utilize for log parsing that has worked rather well for me personally. I presented these tools at WWRUG13 this year and everyone was happy to take a

Re: How to determine when a user last logged in

2013-10-28 Thread Theo Fondse (Gmail)
Hi Tony, This is easy if you create a simple data form and an active link that gets attached to all your active forms used by your users on Window open. I have created such a form for the same reason and it works well. You can use archiving to clear old data from this form. Also make

Re: Date in the holiday list is invalid (ARWARN 625)

2013-04-03 Thread Theo Fondse
Hi Sashi, This could be that the last date is in the format mm/dd/yy and your server o/s has a different date format setting, or that there was invalid whitespace text in the field? Best regards, Theo On Apr 2, 2013 10:50 AM, shashidhar M S shashi.catch...@gmail.com wrote: Hi, Require

Re: CentOS 6.3 Installation Port Mapper Issue

2013-04-03 Thread Theo Fondse
Nathan, I've done many CentOS installations before without issue. Even though CentOS is not officially supported by BMC, it does work well as a development/testing environment as it is the free version of RHEL. RHEL is listed on BMC's compatibility matrix. That is why you should run production

Re: ARerror.log file size control

2012-11-26 Thread Theo Fondse
with app server disk usage stats and the arerror.log file attached for our own purposes. Theo Fondse | Solutions Architect | metaWEAVE | Email: theo.fon...@metaweave.co.zamailto:theo.fon...@metaweave.co.za?subject=metaWEAVE:%20 | Tel: +27 (0) 12 756 4227/8 | Cell: +27 (0) 83 77 33 075 | Fax: +27 (0

Re: If BMC Remedy had a theme song

2012-10-03 Thread Theo Fondse
Just found out that a band in South Africa (Seether) has a song called Remedy . (These guys are currently on-tour in the US.) This is especially for those that like post-grunge/alternative/metal genres: http://www.youtube.com/watch?v=FZLILV18ut8 Best Regards, Theo Sent from my Black/Silver

Re: Notification Recommendations

2012-10-02 Thread Theo Fondse
Kevin! I have been asked to do something similar. The only way I see this happening is with customisation, unfortunately. Will start designing this probably by next week. Best Regards, Theo Sent from my Black/Silver Personal Computer Try not to become a person of success, but a person

Re: SQL or Oracle

2012-10-01 Thread Theo Fondse
Sandra, Both SQL Server and Oracle are pretty stable. I prefer Oracle because of the following reasons 1) Performs faster than MS SQL under ANY load especially when you have huge databases running huge transaction volumes. 2) Has more functionality than MS SQL - especially when it comes to

Re: 6-8 project - Remote

2012-09-24 Thread Theo Fondse
Hi Folks! Just had to re-open this thread... I have been quoting Matt on Fast, Accurate, Cheap Pick two for years now, but just found an interesting blog by someone named Brad Neuberg and he usess a similar, more elaborate phrase he calls square of development: features, quality,

Re: JOB: Senior Remedy Developer needed - Brooklyn, NY

2012-08-29 Thread Theo Fondse
Rick, Just gotta agree with your statement: Schooling will teach methodology, but experience teaches reality Excellent!! Best Regards, Theo Sent from my Black/Silver Personal Computer Try not to become a person of success, but a person of value. - Albert Einstein From: Action Request

Re: OT: ARSLIST Signal-to-noise ratio

2012-08-07 Thread Theo Fondse
Dan, You are not alone on your sentiments on blogs and twitter... Best Regards, Theo Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein From: Action Request System discussion list(ARSList)

Re: how to create Incident using incoming mail

2012-08-03 Thread Theo Fondse
Hi DuggiReddy! Have a look at this : http://www.metaweave.co.za/products/metaweave/bidirectional.htm Best Regards, Theo Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein -Original Message- From:

Re: Running ARS on laptop - options

2012-07-17 Thread Theo Fondse
Hi Tauf, There have already been a lot of good advice on this thread. I'll just add my 2 cents' worth After having lots of issues with previous laptops underperforming badly, I'm currently using an old Dell Precision M6400 with 16GB RAM, two 7200RPM internal HDD's in RAID-0 (for

Re: Looking for a cheap way to run OOB crystal reports in 7.6.4

2012-07-09 Thread Theo Fondse
Hi Howard! We've been using CRExport for years and have even developed a Remedy App around it that schedules reports to be run and uses an escalation to kick off the reports and optionally mail them out in .pdf attachments to users using the AR Email engine. See

Re: OT: Howard Richter's is having a kidney Transplant on the April the 17th

2012-04-16 Thread Theo Fondse
Howard, Our prayers are with you and your brave son! Best Regards, Theo Sent from my Black/Silver Personal Computer “Try not to become a person of success, but a person of value.” – Albert Einstein -Original Message- From: Action Request System discussion list(ARSList)

Re: Filter names question - `!

2012-04-10 Thread Theo Fondse
John, I agree! Hopefully BMC will do something about this? Using an object name to control how the system operates is hardly best practice. Adding a couple of flag fields on filters active links to achieve this is certainly not going to be difficult for BMC. I have had to defend Remedy's

Re: Solid State Hard Drives

2012-03-19 Thread Theo Fondse
Peter, I use a much cheaper (and faster) alternative: RAM Drive. We have bumped up the RAM on my laptop to 16Gb and I downloaded a free RAMDrive utility that uses RAM to simulate a HDD. I then placed the ARSystem DB files of my ITSM764 VM on the RAMDrive. In spite of the fact that my laptop

Re: Solid State Hard Drives

2012-03-19 Thread Theo Fondse
Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Mon, Mar 19, 2012 at 09:58, Theo Fondse t...@remex.co.zamailto:t...@remex.co.za wrote: ** Peter, I use a much cheaper (and faster) alternative: RAM Drive. We have bumped up the RAM on my laptop to 16Gb and I

Re: Trying to build a view form to a Remote Oracle DB from a Remedy SQL DB

2012-03-07 Thread Theo Fondse
Hi Gary, Jean-Louis is correct. If my memory serves me well, I have also had to do it like that in the past. Unfortunately, if you want to do this on DB level, the only other alternative in this case, would be to duplicate the data using, for example, a stored procedure, but that is not ideal

Re: Resolved: Error: Installing Approval Server Assignment Engine 7.5P4

2012-02-16 Thread Theo Fondse
Hi RemedyAdmin, If you put the ALIAS as an alternate server name in the /etc/hosts file for the localhost BEFORE starting the install, it should work with Server-Name = ALIAS. e.g.: 127.0.0.1 localhost ALIAS Best Regards, Theo Sent from my Black/Silver Personal Computer

Re: Remedy forms

2012-02-16 Thread Theo Fondse
Hi Remedy! Try the following SQL statement on your Remedy server database: select name from arschema Best Regards, Theo Sent from my Black/Silver Personal Computer Try not to become a person of success, but a person of value. - Albert Einstein From: Action Request System discussion

Re: Overlay and Applications

2012-01-13 Thread Theo Fondse
John, Firstly, the 3/4 GL differentiation is important to appreciate in this regard, and therefore, relevant. The Action Request System platform *IS* a 4GL and as such it is not fair to do direct comparisons to functionality or ways of working that we find in 3GL environments such as Java, C,

Re: Overlay and Applications

2012-01-13 Thread Theo Fondse
John, On your reply: a) That is still a challenge with scripts scattered across different servers - even with source control b) You would not be able to customise the output into the format you need for a specific purpose. The show references functionality is not as flexible or extensible as a

Re: Overlay and Applications

2012-01-13 Thread Theo Fondse
: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse Sent: Friday, January 13, 2012 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay and Applications John, Firstly, the 3/4 GL differentiation is important to appreciate in this regard

Re: POLL: would you like the user tool back (7.6.04)

2012-01-04 Thread Theo Fondse
yes yes yes Best Regards, Theo Sent from my Black/Silver Personal Computer Try not to become a person of success, but a person of value. - Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: 03 January 2012

Re: Log File Editor....

2011-11-10 Thread Theo Fondse
You're welcome! Best Regards, Theo Sent from my Black/Silver Personal Computer Try not to become a person of success, but a person of value. - Albert Einstein -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew

Re: Log File Editor....

2011-11-08 Thread Theo Fondse
file created by Remedy? I missed your earlier post. Thanks again! Larry B. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse Sent: Monday, November 07, 2011 10:04 AM To: arslist

Re: Log File Editor....

2011-11-07 Thread Theo Fondse
I use either baretail or Notepad++ (http://notepad-plus-plus.org/) for most log files and have created a Notepad++ user defined language descriptor for some Remedy related files a couple of years ago. This colour-codes the files for easy reading. The following files are included: Remedy .Def

Re: Log File Editor....

2011-11-07 Thread Theo Fondse
received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse Sent: Monday, November 07, 2011 5:09 AM To: arslist@ARSLIST.ORG Subject: Re: Log File Editor

Re: Log File Editor....

2011-11-07 Thread Theo Fondse
from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse Sent: Monday, November 07, 2011 5:09 AM To: arslist@ARSLIST.ORG Subject: Re: Log File Editor ** I use either baretail or Notepad++ (http://notepad-plus-plus.org

Re: Barcode Scanners

2011-10-05 Thread Theo Fondse
.yimg.com/us.yimg.com/i/mesg/tsmileys2/01.gif;font color=#4040ff face=systemHAVE A NICE DAY/font From: Theo Fondse t...@remex.co.za To: arslist@ARSLIST.ORG Sent: Monday, October 3, 2011 4:51 PM Subject: Re: Barcode Scanners ** We wrote our own barcode scanning solution and integrated it with Atrium

Re: Barcode Scanners

2011-10-03 Thread Theo Fondse
We wrote our own barcode scanning solution and integrated it with Atrium. Best Regards, Theo Sent from my Black/Silver Personal Computer Try not to become a person of success, but a person of value. - Albert Einstein From: Action Request System discussion list(ARSList)

Re: IP Provisioning Applet

2011-08-08 Thread Theo Fondse
Hi Doug! If you do manage to find it, I am also interested in a copy, please? Best Regards, Theo Sent from my Black/Silver Personal Computer Try not to become a person of success, but a person of value. - Albert Einstein From: Action Request System discussion list(ARSList)

Re: ARS Illustrator

2011-07-28 Thread Theo Fondse
Hi Kirill, One feature you might want to add is for the application to remember the last folder used when opening up a file. Best Regards, Theo Sent from my Black/Silver Personal Computer Try not to become a person of success, but a person of value. - Albert Einstein -Original

MS TechNet vs. RKM Integration

2011-07-14 Thread Theo Fondse
Hi Folks! I was wondering if there is anyone out there whom have done MS TechNet vs. RKM Integration before? Best Regards, Theo Fondse | Senior Consultant | Remedy Integrated Solutions, member of the Remex Group | Email: t...@remex.co.zamailto:t...@remex.co.za | Tel: +27 (0) 12 756 4227/8

Re: Excel frustration with AIE and Data Imports

2011-06-30 Thread Theo Fondse
without having to go through a bunch of steps? Also, is there a cost or is this freeware? Thanks, .ron On Wed, Jun 22, 2011 at 1:39 PM, Theo Fondse t...@remex.co.zamailto:t...@remex.co.za wrote: ** Hi Ron! You could try CSVed to see if it works for you: http://csved.sjfrancke.nl/index.html Best

Re: ADM:Arslist is up and running, Web is working, archives are back

2011-06-28 Thread Theo Fondse
Thanks Dan!!! Best Regards, Theo Sent from my Black/Silver Personal Computer Try not to become a person of success, but a person of value. - Albert Einstein From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom Sent: 27 June 2011

Re: arserver.exe is consuming 100% cpu - possible DB corruption? (Long Post)

2011-06-28 Thread Theo Fondse
Hi John! Just a thought: Disable escalations in the ar config file and restart the server - what happens? If the server runs fine (for, say, 15-30 min after starting up), back up all escalations to a .DEF, delete them, stop ar server, enable escalations, restart the server and start importing

Re: Excel frustration with AIE and Data Imports

2011-06-22 Thread Theo Fondse
Hi Ron! You could try CSVed to see if it works for you: http://csved.sjfrancke.nl/index.html Best Regards, Theo Sent from my Black/Silver Personal Computer Try not to become a person of success, but a person of value. - Albert Einstein From: Action Request System discussion

Re: Data validation checks when user uses the Modify All option in the client

2011-06-15 Thread Theo Fondse
Hi Debra! Remember to also consider the use of TR vs DB values of your fields when designing Filter Run-If qualifications. I would definitely also suggest to convert some active links to filters in this case. Best Regards, Theo -Original Message- From: Action Request System

Re: *******ITSM 7.6.4 install in VM environment

2011-06-13 Thread Theo Fondse
Hi Enslin! If this is a production environment, rather put your DB on a physical host - especially if you need high throughput and/or reliability and/or good performance. (Otherwise, suffer in silence...) :-) One reliable, good performing VM environment would be Solaris/Oracle, but you

Re: Server rename question...

2011-03-30 Thread Theo Fondse
You may also want to run the following sql statements to find out if there's anything in the DB that is pointing to the old server name after the migration: select distinct tfServer from field_table select distinct sampleServer from field_table select distinct serverName from actlink_open select

Re: Oracle 11G and AR 7.6.04 64Bit Install issues

2011-03-07 Thread Theo Fondse
Kathy, I did an ARS install on a RHEL5.5/Oracle 11g 64bit VM a couple of weeks ago for some research, also ran into a connection issue during the install. Whilst looking through the installer logs, it seemed that the BMC installer gets confused between using either the Service Name or the SID

Re: HPD:Help Desk ERD

2011-02-10 Thread Theo Fondse
Hi Gopal, Use Abydos Analyser, it gives a nice diagram and even drills down into the workflow from the diagram. Best Regards, Theo Sent from my Black/Silver Personal Computer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]

Re: AR User Tool Deprecated?

2010-07-07 Thread Theo Fondse (RIS)
Firstly, I have to echo Jennifer's comments. Secondly, being a consultant, I work with various companies using Remedy and I know of companies still using 5.X and 6.X systems because they built their own custom applications and the migration path to the new versions of ARS sometimes seems too

Re: User Tool On Win 7 64 Bit

2010-06-24 Thread Theo Fondse (RIS)
I'm using WUT 7.1 P8 on my Dell Precision M6400 with Win7 Pro 64-bit - no problems - not even using compatibility mode... Best Regards, Theo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Maher, Jeff Sent: 23 June 2010 08:16 PM To:

Re: Automatic logon to a display form

2010-06-21 Thread Theo Fondse (RIS)
On Monday 14 Jun 2010 08:34:40 Theo Fondse (RIS) wrote: Hi Victor! Try the following: jsp:forward page= http://my midtier server:8080/arsys/servlet/ViewFormServlet jsp:param name=server value=my AR server/ jsp:param name=mode value=Submit/ jsp:param name=form value=my display

Re: Automatic logon to a display form

2010-06-14 Thread Theo Fondse (RIS)
Hi Victor! Try the following: jsp:forward page= http://my midtier server:8080/arsys/servlet/ViewFormServlet jsp:param name=server value=my AR server/ jsp:param name=mode value=Submit/ jsp:param name=form value=my display form name/ jsp:param name=username

Re: Automatic logon to a display form

2010-06-09 Thread Theo Fondse (RIS)
Sent: 08 June 2010 07:01 PM To: arslist@ARSLIST.ORG Subject: Re: Automatic logon to a display form On Monday 07 Jun 2010 20:27:56 Theo Fondse (RIS) wrote: You could also use jscripts placed on your web server for this...it works - especially if you want to hide the user/form/etc parameter details

Re: Automatic logon to a display form

2010-06-07 Thread Theo Fondse (RIS)
You could also use jscripts placed on your web server for this...it works - especially if you want to hide the user/form/etc parameter details on the initial link! Best Regards, Theo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza

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