Re: [rt-users] RT 4.4.1 - ExternalAuth intermittently failing

, 2016 at 4:40 PM, Kenneth Marshall <k...@rice.edu> wrote: > On Tue, Nov 22, 2016 at 04:13:46PM -0500, Mike Johnson wrote: > > We just went live with RT 4.4.1 and it seems that LDAP authentication is > > failing. > > > > It has now died 2 days in a ro

[rt-users] RT 4.4.1 - ExternalAuth intermittently failing

help would be great! P.S. The LDAP server is a Microsoft Active Directory server. This same server was being used for ExternalAuth extension in 3.8. Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331

Re: [rt-users] Anyone know how to create a clickable link like this?

something to do with the link > not showing up. > > I’ll play around with it a little more when I get the chance. > > Thank you, > Dustin > > On Jun 17, 2016, at 11:15 AM, Mike Johnson <mike.john...@nosm.ca> wrote: > > So, easy to create a link in the emails tr

[rt-users] Anyone know how to create a clickable link like this?

anyone tried making something like this within RT templates? -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca - RT 4.4 and RTIR Training Sessions https://bestpractical.com

[rt-users] resolving stalled tickets after X amount of time

automatically. I'm assuming this is a cron + executing a saved query of some sort, then actioning on it all. Is this built into RT somehow, or do I have to piece it together like I've stated above using cron/perl scripting? Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern

[rt-users] Couldn't find plugin 'Tickets' when using Shredder RT v3.8.10

Attachments Summary Tickets SQLDump Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

[rt-users] Any webinars that exist showing the articles functionality in RT?

with the term articles, and well RTFM just brings up what I want to tell people when they submit tickets to RT :P Youtube has a handful of videos that are useful, but none that I've watched so far (I've watched 1/2 of the 24 video playlist that pops up when searching) Thanks! Mike. -- Mike Johnson Datatel

Re: [rt-users] Handful of users showing up in owner dropdown but have no access

Falcone falc...@bestpractical.com wrote: On Fri, Oct 10, 2014 at 01:47:59PM -0400, Mike Johnson wrote: I look at the list of owners for a queue, and there are 5 users that show up in that list(that shouldn't be there), but when I go to their account, they aren't part of any groups

Re: [rt-users] Emails to Queue Alias, still merge to other queue

://bestpractical.com/training -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

[rt-users] Handful of users showing up in owner dropdown but have no access

in the organization to requestors only, not having access to RT for anything else. What am I missing? RT 3.8.10. Thanks in advance! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

[rt-users] Custom Field values driving the contents of other custom fields

? I could see this being possible through some sort of customization, but I'm hoping not to have to go there Thoughts? -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] help: using RT with a gmail acct

) so that the mail will be delivered properly to RT RT will not go out and read a mailbox -- is this correct? thanks al; -- RT Training - Boston, September 9-10 http://bestpractical.com/training -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver

Re: [rt-users] LDAP ExternalAuth - User Aliases

20-21 http://bestpractical.com/training -- RT Training - Dallas May 20-21 http://bestpractical.com/training -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca -- RT

[rt-users] privledged user forwarding someone else's email to create ticket

. 2. Jane copy/pastes the email into a new ticket through the web interface and puts in John as the requestor. Both options are very tedious. Any thoughts? -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766

[rt-users] Could not load valid user - ExternalAuth

either has mail or pager, or both, and one of them has a n...@nosm.ca value in one of those attributes. I'm not sure where it's breaking... Any thoughts? Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766

[rt-users] Cut and Paste from word with IE9

fine(there is no way to force IE8 mode on restarts of IE9). Chrome works fine, haven't tested firefox yet. Has this been brought up before? I couldn't seem to find it googling. Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay

Re: [rt-users] Who is the owner.

Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email

[rt-users] ExternalAuth LDAP authenticating more than 1 group

LDAP service definition? Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] Subject Tag Usage

. On Tue, Aug 14, 2012 at 5:21 PM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Aug 14, 2012 at 02:48:09PM -0400, Mike Johnson wrote: Is this what you are referring to Kevin? This is from the Global Autoreply template There is no need to reply to this message right now

Re: [rt-users] No mail is sent for AdminCC recepients

87C8 666E 7F2A B658 -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] No mail is sent for AdminCC recepients

thought it should be a default (built-in) action. Otherwise why is it called AdminCC? On Tue, Aug 14, 2012 at 4:24 PM, Mike Johnson mike.john...@nosm.cawrote: You need a scrip to do that action I believe. Mike. On Tue, Aug 14, 2012 at 9:23 AM, Jack Zabolotnyi jzabolot...@arces.netwrote

Re: [rt-users] Subject Tag Usage

} or something like that? Thanks! Mike. On Tue, Aug 14, 2012 at 1:00 PM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Aug 14, 2012 at 10:19:33AM -0400, Mike Johnson wrote: I just want to be sure I'm understanding the use of Subject Tag for a queue. I can put whatever I want

[rt-users] Extension to allow queue change on creating child ticket

on a parent that are in a different queue? Would there be some sort of scrip I could make to do this if there isn't an extension or customization? Any insight on this would be appreciated. Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road

[rt-users] Anyway to make a Custom Field a checkbox list?

AS the subject states, is there anyway to change the default behaviour of the Custom Field set as select multiple into a checkbox list? Checkboxes are much more user friendly then a list that you have to ctrl+click multiple values. Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst

[rt-users] IE9 Compatibility needed to copy/paste

on a Sharepoint site. So they need to use IE9 for ease of use... but IE9 doesn't stay in compatibility mode, which means they have to set that each time they visit RT. Is there anything anyone can think of that doesn't involve a major change to them, but could fix this problem? Thanks! Mike. -- Mike

Re: [rt-users] RT3 - login history recorded?

use Creator and Created columns in Transactions table to figure out last activity on tickets or other objects. Thanks! If life gives you lemons, keep them-- because hey.. free lemons. -- Best regards, Ruslan. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School

Re: [rt-users] Corrupt attachments

else come across this problem? Thanks Barbara Jennings Sandia National Laboratories - Albuquerque Organization 6924 - Policy and Decision Analytics (505)845-8554 bjje...@sandia.gov -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay

[rt-users] How to shred old queues completely

? Is there something like Objects with no reference or something like that? I'm guessing it is more complex than that... but I figured I would see what the list has to say, maybe some folks have found a good way of scripting something :D Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern

Re: [rt-users] Un deleting tickets

table and updated the records that were set to deleted and put them to new. I also changed the date of a tickets and set it to an earlier date. ** ** Is this all that I needed to do or what does the system actually do when a record is set to deleted. -- Mike Johnson Datatel

[rt-users] Better way to create a dialog on submit?

the rules half the time...). Is there any better way then actually editing the code to include javascript? I would love to have a modular way of doing it so I could replace the functionality quickly after upgrading. Thanks for your insight! -- Mike Johnson Datatel Programmer/Analyst Northern Ontario

Re: [rt-users] ParseNewMessageForTicketCCs - confirm how it works

aren't attached to the ticket in anyway. With it on Result is a ticket with Bob as the requestor, Tom, Sue and Jerry all are Cc's on the ticket? Thanks Ruslan! Mike. On Mon, Dec 12, 2011 at 11:38 AM, Ruslan Zakirov r...@bestpractical.comwrote: On Mon, Dec 12, 2011 at 19:06, Mike Johnson mike.john

[rt-users] Shredder - some tips

shred a few tickets while we were live without issue... I'm just worried that I kick off a process to shred a large volume and it chokes my server out. Any experience/input is appreciated. Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver

Re: [rt-users] ExternalAuth Installed but not working

is about Web.pm. =+=+=+=+=+=+=+=+=+ Ryan Backman Programmer / Analyst George Fox University 503.554.2576 =+=+=+=+=+=+=+=+=+ RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012 -- Mike Johnson Datatel Programmer/Analyst Northern Ontario

Re: [rt-users] RT could not load a valid user

, 2011 at 4:32 PM, k...@rice.edu k...@rice.edu wrote: On Fri, Dec 09, 2011 at 04:18:29PM -0500, Mike Johnson wrote: Greetings everyone, I've done a few searches on this and found various individuals that have come across similar problems, but none of these individuals had a resolution

[rt-users] ParseNewMessageForTicketCCs - confirm how it works

Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012

[rt-users] RT could not load a valid user

? Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012

Re: [rt-users] ExternalAuth Installed but not working

George Fox University 503.554.2576 =+=+=+=+=+=+=+=+=+ RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012 -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone

Re: [rt-users] What right gives Configuration in the left hand menu

, I wouldn't grant SuperUser to a lot of people. You can grant ShowConfigTab to the group you mentioned and then grant them rights like ModifyACL, ModifyScrips, ModifyTemplates, etc. without giving away the store. Hope this helps. Kenn On Wed, Nov 30, 2011 at 12:49 PM, Mike Johnson

[rt-users] What right gives Configuration in the left hand menu

. This doesn't add the configuration menu item on the user's interface... How does that happen? Are they supposed to go through something else to modify the custom field attributes of a queue? Or the scrips of a queue? etc? Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern

Re: [rt-users] Search Format - Take button

Room 370B Wisconsin Center for Education Research (WCER)www.wcer.wisc.edu On 8/29/2011 10:40 AM, Mike Johnson wrote: Hi everyone, So I'm trying to build a search that I'll put on a dashboard and on my RT At a Glance. I want to have the Take button in it just like the 10 newest unowned

[rt-users] Search Format - Take button

it... but I want a seperate button as my users are used to that Take button... Is it possible? Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca RT Training

Re: [rt-users] Right to allow individual to modify owner of a ticket they don't own.

Great!! Thanks Kevin, that is exactly what I was talking about and exactly what I thought. Much appreciated. Mike. On Fri, Aug 12, 2011 at 9:38 AM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Aug 11, 2011 at 09:50:36PM -0400, Mike Johnson wrote: I'm just curious

[rt-users] Right to allow individual to modify owner of a ticket they don't own.

it on the features list eventually or if there is a good reason why it's not there? One of the supervisors that have a queue in our RT is asking. Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766

[rt-users] User not visible in RT UI but preventing usage

the record in the Users table in the RT database... Any thoughts on why RT won't show me that record on the UI page? Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john

[rt-users] Updating RT's name

. their subject line will have [old.rt.com #ticketid] I need those emails to update the ticket in new.rt.com. But, new.rt.comdoesn't recognize [ old.rt.com #ticketid] it's looking for [new.rt.com #ticketid] There has to be a way to trick RT... Thoughts? Thanks in advance for any input! -- Mike Johnson

Re: [rt-users] JSGantt Patch Issue

regards john -- View this message in context: http://old.nabble.com/JSGantt-Patch-Issue-tp32115025p32115025.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html -- Mike Johnson Datatel

Re: [rt-users] Updating RT's name

Hi folks, After googling some more, I have found the solution.. Set($EmailSubjectTagRegex, qr/(?:old RT name|new RT name)/i ); Sorry for the list chatter... hopefully this just makes it easier to find though :D Thanks! Mike. On Fri, Jul 22, 2011 at 9:57 AM, Mike Johnson mike.john...@nosm.ca

Re: [rt-users] New Queue won't accept requestor replys

number needs to be referenced in the subject line or RT will create a new ticket with that response instead of putting it into ticket history. That's at First Glance. Hope this helps. Kenn LBNL On Mon, Jun 27, 2011 at 8:32 AM, Mike Johnson mike.john...@nosm.cawrote: Hi folks, I'm

[rt-users] New Queue won't accept requestor replys

by email submission) non-privileged user. In all cases they can create a ticket, can reply to tickets that they are not the requestor of just fine but can't reply to tickets they are the requestor on. Any thoughts on where to look would be appreciated. Thanks! Mike. -- Mike Johnson Datatel

Re: [rt-users] RT error “Couldn't load user ''

://bestpractical.com/services/training.html -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca 2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] How you manage cc.

/06 86 69 95 71 Heure local/Local time: lun 16 mai 2011 11:45:39 CEST -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] RTx::EmailCompletion - LDAP setup error and RDBMS not disabling

you want here? From: Mike Johnson mike.john...@nosm.camailto:mike.john...@nosm.ca Date: Tue, 24 May 2011 16:34:54 -0400 To: rt-users@lists.bestpractical.commailto: rt-users@lists.bestpractical.com Subject: [rt-users] RTx::EmailCompletion - LDAP setup error and RDBMS not disabling Set

Re: [rt-users] Attachments in Resolution email

at Nabble.com. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] New RT installation on CentOS

Sent from the Request Tracker - User mailing list archive at Nabble.com. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

[rt-users] RTx::EmailCompletion - LDAP setup error and RDBMS not disabling

of the popup and searched for something that only has 1 result from both RT and LDAP databases. Any thoughts? -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] How you manage cc.

Observatoire de Paris Meudon 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26/06 86 69 95 71 Heure local/Local time: lun 16 mai 2011 11:45:39 CEST -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1

Re: [rt-users] Name in Use

Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] HTTP/HTTPS bug in 4.0?

for the requestor's other tickets links and for the related tickets links. Then I noticed that the 3.8.10 instance also exhibits the same behaviour, only it was masqueraded by the web server doing HTTP to HTTPS redirection :-} Cheers, Stoned. -- Mike Johnson Datatel Programmer/Analyst Northern

Re: [rt-users] HTTP/HTTPS bug in 4.0?

of date. On Fri, May 6, 2011 at 5:17 PM, Mike Johnson mike.john...@nosm.ca wrote: Hi everyone, I notice this in our 3.8.10 instance of RT as well. Our redirection of all traffic to https picks it up and you continue to browse on port 443. Ruslan mentions that it is a config issue

Re: [rt-users] Reply not sending email

person says that every try was identical and no changes were made on the reply page, other than a change in ticket status (between stalled and open). The RT version is 3.8.8. Thanks in advance, Matti -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331

Re: [rt-users] submit ticket through web interface

Ticket I don't want to allow the user chose the Owner. Don't make them Privileged, they'll be redirected to http://your.rt.server/SelfService/ which is a very simple UI -kevin -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

://old.nabble.com/Re%3A-RT-Authen-ExternalAuth-0.08-which-packages-i-need-for-tp31388437p31450244.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B

Re: [rt-users] can't locate XXX

of the Plugins line, but doesn't define what it means. I'm assuming I'd inherently know this if I knew more about Perl itself... On Wed, Apr 20, 2011 at 1:17 AM, Ruslan Zakirov r...@bestpractical.comwrote: On Tue, Apr 19, 2011 at 9:29 PM, Mike Johnson mike.john...@nosm.ca wrote: When

Re: [rt-users] can't locate XXX

used. Thanks! Mike. On Wed, Apr 20, 2011 at 11:38 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Apr 20, 2011 at 08:45:44AM -0400, Mike Johnson wrote: The Set(@Plugins line was the problem... I had a spelling mistake. Now I'm seeing a different error [Wed Apr 20 08:20:25

Re: [rt-users] can't locate XXX

into the proper location for RT. -kevin Thank you Kevin, I did not know that! I have backed out what I did, and followed the correct method and it seems my setup is no longer throwing errors and RT can run :D I appreciate the responses and knowledge that I've gained from them. -- Mike Johnson Datatel

Re: [rt-users] can't locate XXX

and installed based on all your previous statements... everything worked smoothly. I wish I knew what I know now I thank you very much! Mike. On Wed, Apr 20, 2011 at 4:05 PM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Apr 20, 2011 at 03:51:57PM -0400, Mike Johnson wrote: Ah

[rt-users] can't locate XXX

in question to one of those areas with no luck... Strikes me as odd that I'd have to move this considering I've installed 2 other extensions prior to this one that fired up with out any issues... Anyone give me a few steps to troubleshoot or try out? Thanks! Mike. -- Mike Johnson Datatel

[rt-users] 3.2.1 - 3.8.8 any major data schema changes?

? -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] 3.2.1 - 3.8.8 any major data schema changes?

releases? Thanks for the insight. I attempted to search the wiki, but I had a hard time even trying to figure out what that is called Mike. On Tue, Aug 10, 2010 at 9:33 AM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Aug 10, 2010 at 09:09:21AM -0400, Mike Johnson wrote: I'm

Re: [rt-users] Email notification question

in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca RT Training in Washington DC, USA

Re: [rt-users] i cant see RTFM button

completly but i cant see RTFM button in rt for starting it how can i solve this? -- Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver

Re: [rt-users] RT 3.8 Active Directory integration and single sign-on

a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy

Re: [rt-users] External Authentication with LDAPS

connection abort at /usr/local/share/perl/5.10.0/HTML/Mason/ApacheHandler.pm line 1020 (/opt/rt3/bin/webmux.pl:168) 2010/7/29 Mike Johnson mike.john...@nosm.ca make sure you reply to the list, very important to share all this so others can learn. The only thing I could think of is your

Re: [rt-users] ExternalAuth workaround? while waiting for 0.9

: On Thu, Jul 29, 2010 at 09:36:33AM -0400, Mike Johnson wrote: Greetings all, Has anyone that is using ExternalAuth developed a workaround for the new user creation issue with ExternalAuth? The issue was outlined in another rt-user message(I can't seem to find now). It relates to when non

Re: [rt-users] ExternalAuth workaround? while waiting for 0.9

Ah, so this is called everytime a new user emails the system? (sorry, still learning how RT even works :P never mind how it's coded hehe) On Tue, Aug 3, 2010 at 11:08 AM, Kenneth Marshall k...@rice.edu wrote: On Tue, Aug 03, 2010 at 10:59:15AM -0400, Mike Johnson wrote: Would this also ensure

Re: [rt-users] External Authentication with LDAPS

it or modify in RT_Siteconfig.pm ? Regards, Anthony 2010/7/28 Mike Johnson mike.john...@nosm.ca Hi, Try turning on RT's logging in debug mode. That helped me figure out what was going on with my ExternalAuth. In the log, before the FAILED line you should see a few lines showing you

[rt-users] ExternalAuth workaround? while waiting for 0.9

? The only thing I can think of, is taking all LDAP users, and loading them into RT with their info, and everytime a new user is created in LDAP, they get created in RT... but that seems like a fair amount of work Thanks! -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School

Re: [rt-users] External Authentication with LDAPS

make sure you reply to the list, very important to share all this so others can learn. The only thing I could think of is your LDAP settings are incorrect somewhere. Some things I found when I was setting things up 1. user = the fully qualified CN of the user(ie CN=Mike Johnson,OU=Users,OU

Re: [rt-users] RTAddressRegexp - not clear to me

-- because hey.. free lemons. --- On *Tue, 7/27/10, Mike Johnson mike.john...@nosm.ca* wrote: From: Mike Johnson mike.john...@nosm.ca Subject: Re: [rt-users] RTAddressRegexp - not clear to me To: Joseph Spenner joseph85...@yahoo.com Cc: rt-users@lists.bestpractical.com Date: Tuesday, July

Re: [rt-users] External Authentication with LDAPS

do? Regards, Anthony BRODARD Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766

[rt-users] ExternalAuth - is there a way to assign groups based on LDAP group when creating the RT user?

. Thanks! -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] How to setup sendmail to use external SMTP

the resource not exist in the future. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http

Re: [rt-users] Configure Fetchmail to create tickets

appreciate everyones help! George Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331

Re: [rt-users] Configure Fetchmail to create tickets

is that our rt-mailgate path is usr/sbin/rt-mailgate is that all I put for usr/bin/perl /opt/rt3/bin/rt-mailgate? Thanks for the help, and sorry for the complete lack of knowledge. George On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson mike.john...@nosm.cawrote: In your fetchmail config, you tell

Re: [rt-users] Configure Fetchmail to create tickets

that the paths are right, but its finding problems with the perl path. Is there anything that I am doing wrong? I posted the line in my previous post. On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson mike.john...@nosm.cawrote: Yes, this all goes into the .fetchmailrc file for the user executing

Re: [rt-users] Configure Fetchmail to create tickets

...@gmail.comwrote: I found it, the path is correct. [r...@ec02 ~]# find / -name rt-mailgate -print /usr/sbin/rt-mailgate /tmp/rt-3.8.8/bin/rt-mailgate /etc/smrsh/rt-mailgate -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1

Re: [rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

: On Mon, Jul 26, 2010 at 04:25:21PM -0400, Mike Johnson wrote: [Mon Jul 26 19:52:58 2010] [warning]: DBD::mysql::st execute failed: Unknown column 'Priviledged' in 'field list' at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm The column is Privileged, not Priviledged. I'm

Re: [rt-users] RTAddressRegexp - not clear to me

something at (ie:) h...@jack.somewhere.com forwarding to my RT system in which case I'd want to add: h...@jack.somewhere.com to the RTAddressRegexp option ? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike

[rt-users] ExternalAuth - process to give privleged users access

to be able to assign permissions to that user. Is there a way that user can exist BEFORE they login using ExternalAuth and Auto create privleged? -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email

Re: [rt-users] Two RT installations

with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT

Re: [rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

. On Mon, Jul 26, 2010 at 4:12 PM, Kevin Falcone falc...@bestpractical.comwrote: On Mon, Jul 26, 2010 at 04:09:01PM -0400, Mike Johnson wrote: Something is preventing the user from being created... based on the INSERT language I see, it looks like RTFM doesn't work with 3.8.8??? I dunno

Re: [rt-users] Fetchmail Headache

see to it that in the process he doesn't become a monster. Friedrich Nietzsche Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School

Re: [rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

are able to solve this crap. thanks Haris On Thu, Jul 22, 2010 at 3:59 PM, Mike Johnson mike.john...@nosm.cawrote: Hi everyone, Where do I start debugging my setup?? I have CentOS5.5, RT3.8.8, ExternalAuth 0.8 attempting to connect to an Active Drectory LDAP. Everything loads fine

Re: [rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

that's how LDAP finds users) Haris you might want to check that in your config... didn't help me *shrug* but might help you. Thanks! Mike. On Fri, Jul 23, 2010 at 9:18 AM, Mike Johnson mike.john...@nosm.ca wrote: Hi Haris, No go yet. Kenneth did send some info for me to check out

[rt-users] ExternalAuth - loading fine but isn't authenticating to LDAP

because of the arguments I've set... Any help would be appreciated. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly

Re: [rt-users] Adding CC's from an email as Watchers on Create Ticket

a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy

Re: [rt-users] root/password combination doesn't work for first time logon

-- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Quick Syntax check for $RTAddressRegexp setting

($RTAddressRegexp,'^(helpdesk | myhelpdesk)\@(here | there)\.ca$'); right? -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from

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