Re: [rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

wrote: > Hey Robert, Alex, > > Is this just a display bug or are we not using the proper method to change > the owner of the Ticket? > > > You're not using the proper method. > > # do the actual 'status update' > my ($status, $msg) = $self->TicketObj-&g

Re: [rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

> On Feb 23, 2017, at 09:19, Kenneth Marshall <k...@rice.edu> wrote: > Hi Alex and Robert, > > What happens if you set RecordTransaction to 1/true? I have not checked the > code, > but I would imagine that if you do not record the transaction, the cache > infrastruc

Re: [rt-users] RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

I'm going to send the email I normally hate to receive. If you ever figure this out, please share it with the list! I have a script to assign the ticket creator as the owner on creation, which works perfectly. Like you, though, the owner fails to display properly in ticket lists but works if

[rt-users] excluding queue in RT SQL

> 'queue name'" or "queue <> 7"? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] RT::User::ExternalAuthId Unimplemented in RT::Record

t; 'cn', > NickName=> 'givenName', > ExternalAuthId => 'sAMAccountName', This is the culprit line -- this column was removed in RT 4.4. Remove this line from your configuration, and it should resolve the issue. - Alex

Re: [rt-users] Search question: after a specific date

ut one starts earlier than the other. You'd need to limit your date with something like Resolved < 2017-02-01 to eliminate anything past Jan 31. At least that's how I'm reading it; sorry if I'm mistaken. > I’m using RT v4.1.11 > > > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] Changing default format of ticket list in queue?

special pages listing their active tickets, so I was looking for that template. On Mon, Jan 30, 2017 at 12:27 PM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > Hi Alex, > > On Mon, Jan 30, 2017 at 11:18 AM, Alex Hall <ah...@autodist.com> wrote: > > Hi all, > > Where

[rt-users] Changing default format of ticket list in queue?

of a queue-specific CF in the list. Thanks for any suggestions. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] Hiding menu options for particular user groups

gt; Matt Coons > Incident Responder and Threat Analyst > Information & Infrastructure Assurance (IIA) > University of Michigan > > 734-764-4105 <(734)%20764-4105> > coo...@umich.edu > > On Wed, Jan 25, 2017 at 3:03 PM, Matthew Coons <coo...@umich.edu> wrote: >

Re: [rt-users] Hiding menu options for particular user groups

e > using SSO so it's not required to be present. > > The second item I would like to hide (for a specific user group) is the > RTIR menu option. > > Any help or suggestions would be much appreciated, > > Thank you! > > Matt Coons > > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] Limiting rt-crontool notifications to every n days?

edu> wrote: > Hey Alex, > > On Mon, Jan 16, 2017 at 8:18 AM, Alex Hall <ah...@autodist.com> wrote: > > Hi all, > > RT is sending out notifications for old tickets just like we want it to. > If > > a ticket hasn't been updated in seven days and the status is open

Re: [rt-users] When replying to a new ticket a new ticket get created

:MailFrom Action::CommandByMail)); > 1; > > > > *Martin Petersson* > *IT-Konsult* > > *+46 (0)522 980 28*, mar...@uanet.se, www.uanet.se > Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095 > > > <http://www.uanet.se/> > <http://www.uanet.s

Re: [rt-users] When replying to a new ticket a new ticket get created

.uanet.se > Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095 > > > <http://www.uanet.se/> > <http://www.uanet.se/> > > 16 jan. 2017 kl. 15:00 skrev Alex Hall <ah...@autodist.com>: > > My first thought is that you've modified your $EmailSubjectTagRe

[rt-users] Limiting rt-crontool notifications to every n days?

stom table using RT SQL. Is there any way of doing this? I wouldn't mind lowering active ticket warnings to every other day as well, if I could, so this would help multiple places. Thanks for any thoughts. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] When replying to a new ticket a new ticket get created

; > > > > *Martin Petersson* > *IT-Konsult* > > *+46 (0)522 980 28*, mar...@uanet.se, www.uanet.se > Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095 > > > <http://www.uanet.se/> > <http://www.uanet.se/> > > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] Problem with index

has gone away at > /opt/rt4/sbin/rt-fulltext-indexer line 254. This is likely due to a too-low `max_allowed_packet` in your MySQL configuration. Try bumping it higher and re-running the indexer. - Alex

[rt-users] Warning users before creating new ticket?

would OK/Cancel in the JS confirm box get back to the script? Alternatively, does something like this already exist that I just don't know about? Thanks for any ideas on this. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] Queue still being CC'ed with $ParseNewMessageForTicketCcs and $RTAddressRegexp

n2\.tld | local-part3\@domain3\.tld | : | : | local-partN\@domainN\.tld ) $ /xi ); - Alex

Re: [rt-users] Owner not showing in search results?

, Alex Hall <ah...@autodist.com> wrote: > > > On Mon, Nov 28, 2016 at 11:41 AM, Kenneth Marshall <k...@rice.edu> wrote: > >> On Mon, Nov 28, 2016 at 11:32:36AM -0500, Alex Hall wrote: >> > Thanks, I didn't know that would happen. I did that to suppress the >&g

Re: [rt-users] Owner not showing in search results?

On Mon, Nov 28, 2016 at 11:41 AM, Kenneth Marshall <k...@rice.edu> wrote: > On Mon, Nov 28, 2016 at 11:32:36AM -0500, Alex Hall wrote: > > Thanks, I didn't know that would happen. I did that to suppress the > email notification; we want users notified if their tickets change

Re: [rt-users] __active__ including stalled tickets?

us. I know the word feels "inactive", but > according to the default lifecycle, it is active. > > https://github.com/bestpractical/rt/blob/stable/etc/RT_Config.pm.in#L3034 > > On Thu, Jan 5, 2017 at 10:07 AM, Alex Hall <ah...@autodist.com> wrote: > > > > >

Re: [rt-users] __active__ including stalled tickets?

; On Thu, Jan 5, 2017 at 9:56 AM, Alex Hall <ah...@autodist.com> wrote: > > Hey all, > > I just did a search: > > Priority > 9 and Status = '__active__' > > Five of the resulting tickets are stalled, but I thought __active__ > ignored > > stalle

[rt-users] __active__ including stalled tickets?

Hey all, I just did a search: Priority > 9 and Status = '__active__' Five of the resulting tickets are stalled, but I thought __active__ ignored stalled tickets. Any idea why they're appearing? Did I miss a setting or something, or is this intended behavior? Thanks. -- Alex Hall Automa

Re: [rt-users] How unprivileged users could see all tickets in their queue?

tickets involving that user from appearing. On Thu, Jan 5, 2017 at 9:26 AM, Felix Defrance <fe...@d2france.fr> wrote: > > > Le 05/01/2017 à 12:22, Alex Hall a écrit : > > Martin's suggestion makes sense, but I thought Felix was trying to > restrict user search, not ti

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Martin's suggestion makes sense, but I thought Felix was trying to restrict user search, not ticket search? That is, he doesn't want users to be able to search (and thus view the names of) all users? It's quite early here, so my brain may still be muttled and I could be wrong. Sent from my

Re: [rt-users] Where to put crontool scripts?

Thanks for the thoughts, everyone. I think we'll keep them under local, in their own folder. Good to know upgrading won't touch anything. Sent from my iPhone > On Jan 5, 2017, at 00:54, Alex Vandiver <a...@chmrr.net> wrote: > > On Wed, 4 Jan 2017 11:13:38 -0500 > Alex Hall &

Re: [rt-users] Where to put crontool scripts?

On Wed, 4 Jan 2017 11:13:38 -0500 Alex Hall <ah...@autodist.com> wrote: > I'm considering putting them in /opt/rt4/etc, maybe in a "crontool-scripts" > folder, but I don't know what RT upgrades might do to that. RT upgrades won't remove any extra files you have lying around. - Alex

Re: [rt-users] Ticket owner in database set to "no owner shown in search results"

in the below message. On Wed, Jan 4, 2017 at 12:18 PM, Alex Hall <ah...@autodist.com> wrote: > Hi all, > A while ago I was asking why owners don't always show in search results. I > just had a look at one such ticket in the database: > > select * from Tickets where id = 527; &

Re: [rt-users] How unprivileged users could see all tickets in their queue?

age, that should do the job. On Wed, Jan 4, 2017 at 12:21 PM, Felix Defrance <fe...@d2france.fr> wrote: > > > Le 04/01/2017 à 15:47, Alex Hall a écrit : > > > > On Wed, Jan 4, 2017 at 9:35 AM, Felix Defrance <fe...@d2france.fr> wrote: > >> >> Le 04/01/2017

[rt-users] Ticket owner in database set to "no owner shown in search results"

very confused! Thanks for any suggestions. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

[rt-users] Where to put crontool scripts?

/rt4/etc, maybe in a "crontool-scripts" folder, but I don't know what RT upgrades might do to that. Is it best to just put them somewhere completely separate, like ~/rt-crontool-scripts, or can I keep them somewhere in the RT directory tree? Thanks. -- Alex Hall Automatic Di

Re: [rt-users] How unprivileged users could see all tickets in their queue?

On Wed, Jan 4, 2017 at 9:35 AM, Felix Defrance <fe...@d2france.fr> wrote: > > Le 04/01/2017 à 15:10, Alex Hall a écrit : > > Okay, searching users is the problem? I'm not sure, but what about an > overlay that conditionally shows that part of page templates? You could >

Re: [rt-users] How unprivileged users could see all tickets in their queue?

to return nothing if the user belongs to that group? On Wed, Jan 4, 2017 at 8:57 AM, Felix Defrance <fe...@d2france.fr> wrote: > > Le 04/01/2017 à 14:02, Alex Hall a écrit : > > Can you describe your setup more? I'm not sure why unprivileged users > would need access to all

Re: [rt-users] How unprivileged users could see all tickets in their queue?

; to Seequeue & Showtickets > > In the same section: > > grant group "compagny name" to Seequeue & Showtickets > > > But no effect. > > I try to add a user to watchers 'CC', and grant watchers 'CC' to Seequeue > & Showtickets but no effect too :

Re: [rt-users] RT 4.4.1 and transaction isolation level on Postgres

d try the 4.4/previewscrips-race branch, which I've just pushed: https://github.com/bestpractical/rt/compare/4.4-trunk...4.4/previewscrips-race The gory details are contained in the commits therein. - Alex

Re: [rt-users] How unprivileged users could see all tickets in their queue?

uld access > to the tickets by entring the ticket number in the "goto Ticket" field (top > right in SelfService). > > I have tried to play with CustomRole but it's not working for me. So > anybody known how I can do it? > Thank you, > > -- > Félix Defrance > PGP: 0x0F04DC57 > > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] RT 4.4.1 and transaction isolation level on Postgres

as meant to be used for safety- or life-critical applications. - Alex [1] https://en.wikipedia.org/wiki/Therac-25

Re: [rt-users] Ticket SQL for dates?

On Sat, 31 Dec 2016 12:41:21 -0500 Alex Hall <ah...@autodist.com> wrote: > In a thread a week or two ago, I was asking about the syntax for finding > tickets by relative dates, like "3 days ago". It wasn't working, and at > least one other list member was able to confir

[rt-users] Ticket SQL for dates?

quot; syntax and so also fails. I find it hard to believe that 4.4.1 would have been out for so long with such a critical bug, but last time I asked about this, someone else on the list did say they could confirm the problem. Thanks for any answers! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] rt-crontool returns "No recipients found. Not sending."

mail. Needless to say, my boss really wants stale ticket alerts to work, and as far as I know, it's this one last problem that is stopping me from doing that. On Thu, Dec 22, 2016 at 4:17 PM, Alex Hall <ah...@autodist.com> wrote: > Hi all, > Further to my rt-crontool question about noti

[rt-users] Wiki conventions?

is understandable but could do with better grammar, is it considered polite to correct it, or should it be left alone? What other rules and conventions exist that I should keep in mind? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

[rt-users] Putting CF values in email templates?

$orderNumber = $Ticket->CustomFieldValues["Order Number"]) { "Testing printing the order number: " . $orderNumber . "" } } Thank you for any information. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

[rt-users] Using DBI for DB2 connection in scripts?

or warnings you can offer will be appreciated. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

[rt-users] rt-crontool returns "No recipients found. Not sending."

. What might I be missing? I'm so close to having this working! RT4.4.1, Debian 8. Thanks! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] Emailing with NotifyOwnerOrAdminCc action?

can't call method "message" on an undefined value). I've looked this up online, but only found a few threads, one of which said to use RT::Action::Notify. I don't know what else to try, or why this refuses to work. On Tue, Dec 20, 2016 at 7:48 AM, Alex Hall <ah...@autodist.com> w

Re: [rt-users] Emailing with NotifyOwnerOrAdminCc action?

ive a hard-coded email address, as this job will have to email whoever is the owner of the ticket being worked on. I have to be missing something obvious about this process! On Mon, Dec 19, 2016 at 4:51 PM, Alex Hall <ah...@autodist.com> wrote: > Hi all, > Now that I'm getting the tick

[rt-users] Emailing with NotifyOwnerOrAdminCc action?

is to work correctly? Thanks! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] LastUpdated for tickets not working?

her way doesn't work. How exactly does this "10 days ago" syntax get interpreted? Or is it no longer supported? On Mon, Dec 19, 2016 at 2:48 PM, Alex Hall <ah...@autodist.com> wrote: > I'm using the Crontool, yes, but I've also been doing searches on the web > interf

Re: [rt-users] LastUpdated for tickets not working?

ped UntouchedInHours would do all that for me. Oh, and yes, LastUpdated does seem to have normal values in it. They're in GMT time, but they seem to be correct. On Mon, Dec 19, 2016 at 2:37 PM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > Hi Alex, > > On Mon, Dec 19, 2016 at 12:54

[rt-users] LastUpdated for tickets not working?

ere, now that UntouchedInHours has been fixed to use RT::Condition and not RT::Condition::Generic, but neither am I getting the tickets I should be. Thanks for any ideas! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

Re: [rt-users] constantly seeing error after RT::Extension::Announce

I'm almost positive I ran that, and the page says I could end up with data duplication if I run it again. Is there a query I could run in the database to check, so I can know for sure? Thanks. On Fri, Dec 16, 2016 at 8:53 PM, Todd Wade <waveri...@gmail.com> wrote: > On 12/16/16 3:57

Re: [rt-users] Where to put Crontool conditions?

Thanks, I now have a Condition folder alongside the Interface folder. Sorry; in my previous message, I mistyped the directory quite badly. That's what I get for going from memory. On Mon, Dec 19, 2016 at 11:26 AM, Emmanuel Lacour <elac...@easter-eggs.com> wrote: > Le 19/12/2016 à 17

[rt-users] Where to put Crontool conditions?

path to use under 4.4.1? Thanks. Oh, the page I'm using: https://rt-wiki.bestpractical.com/wiki/UntouchedInHours -- Alex Hall Automatic Distributors, IT department ah...@autodist.com

[rt-users] constantly seeing error after RT::Extension::Announce

modifications to the display and CSS of the plugin, but nothing about "announcement groups". What could cause this error, should I worry, and can I fix or hide it? I'm worried it will hide other errors or warnings, given how often it repeats itself. Thanks. -- Alex Hall Automatic Di

Re: [rt-users] Transaction appears to have no content

all is fine. This issue occurre only when i send > message to requestor. > > some ideas ? > > - > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - January 9-11 2017 > -- Alex Hall Automatic Distr

Re: [rt-users] All users can comment despite that right being revoked

for testing? Rights debugging sounds very useful! On Thu, Dec 15, 2016 at 11:56 AM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > Hi Alex, > > On Thu, Dec 15, 2016 at 8:28 AM, Alex Hall <ah...@autodist.com> wrote: > > Hi all, > > We've just discovered something odd. It se

[rt-users] All users can comment despite that right being revoked

what value to look for. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

Re: [rt-users] mysql DB engine ndbdcluster

ory. NDB clusters also don't support FULLTEXT indexes[7], though that's clearly only an optional feature for RT. Pescoller, consider me curious to hear back if you actually deploy RT against and NDB cluster in production, and the performance characteristics you see compared to single-host Inno

Re: [rt-users] mysql DB engine ndbdcluster

ll of the pieces when it bursts into flames in production -- NDB is in no way a supported, suggested, or sane backing engine for RT. - Alex - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

Re: [rt-users] mysql DB engine ndbdcluster

trouble down the road. - Alex - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

lives in some other sbin folder on the system and not this one. On Mon, Dec 12, 2016 at 1:12 PM, Jeff Voskamp <javosk...@uwaterloo.ca> wrote: > On 12/12/16 10:42 AM, Alex Hall wrote: > >> Hi all, >> I think I can say definitely that this is a bug. I added the DB >> c

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

under RT_SiteConfig.d, and they all work. It's just rt-fulltext-indexer that seems to have trouble accessing them. This explains a lot, and hopefully gets fixed in the next release. Thanks for everyone's suggestions and help. On Sat, Dec 10, 2016 at 5:56 AM, Alex Hall <ah...@autodist.com>

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

instead of a single .pm file. I'll have to try putting my database credentials in the actual PM file later today, once I'm awake, to see if that helps. Sent from my iPhone > On Dec 10, 2016, at 03:47, Alex Vandiver <a...@chmrr.net> wrote: > > On Fri, 9 Dec 2016 17:30:31 -0500

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

On Fri, 9 Dec 2016 17:30:31 -0500 Alex Hall <ah...@autodist.com> wrote: > What this file never says is how to tell the indexer tool how to connect to > the database. It clearly isn't pulling from the RT configuration, nor from > /home/www-data/rtrc. The indexer reads and us

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

g from the RT configuration, nor from /home/www-data/rtrc. On Fri, Dec 9, 2016 at 5:12 PM, Landon Stewart <lstew...@internap.com> wrote: > On Dec 9, 2016, at 2:06 PM, Alex Hall <ah...@autodist.com> wrote: > > > I thought the tool I had to run periodically was > /opt/rt4/s

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

database credentials. Unless the guides on this are wrong, and the setup one is the one I have to run with cron? On Fri, Dec 9, 2016 at 4:40 PM, Landon Stewart <lstew...@internap.com> wrote: > On Dec 9, 2016, at 1:33 PM, Alex Hall <ah...@autodist.com> wrote: > > > I still

Re: [rt-users] supplying database credentials to rt-fulltext-indexer

at 10:38 AM, Alex Hall <ah...@autodist.com> wrote: > Hi all, > I completely forgot to set up rt-fulltext-indexer as a cron job after > initially enabling FTS. When I run it now, it complains that the database > credentials are wrong, and yes, they definitely are. How do I give it t

Re: [rt-users] missing callbacks in 4.4.1 CSS?

ite sure what should go where.h On Fri, Dec 9, 2016 at 10:35 AM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > Hi Alex, > > No need for a callback. Just include your CSS files in a lib. There is a > function call you can make to include a CSS file in /static/css/. This is >

[rt-users] missing callbacks in 4.4.1 CSS?

it? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

[rt-users] error during RT::Extension::Announce initdb

/../lib/RT/Handle.pm:1145) Done inserting data. Done. Is this anything I need to worry about for the extension to work properly, or, in fact, do I need to worry about it for *any* reason? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training

[rt-users] supplying database credentials to rt-fulltext-indexer

-email-dashboards, but it doesn't seem to be doing so. I know I've done this once before, I just don't remember (and can't find) how I did it. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https

[rt-users] which scripts fire when

for a single transaction, and I need to better understand how the different scripts decide when to fire and when to stay quiet. Thanks as always! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https

[rt-users] Preventing duplicate emails

is there an example of a script that will? Some way to prevent identical emails going to one person more than once? Or, given that this would be one script and thus couldn't access the details of other scripts when a transaction happens, is this simply not possible? Thanks for any ideas. -- Alex Hall

[rt-users] simple search not finding words in subjects?

way to customize the simple search query in the configuration options. Is this possible? If so, what's the recommended way? In case it matters, we do have full text indexing on. RT4.4.1 on Debian 8. Thanks! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR

[rt-users] Custom fields in saved searches

in, although given how many different ways there seem to be to write in a CF, I could just be doing it wrong. Thanks for any suggestions. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com

Re: [rt-users] Owner not showing in search results?

.@rice.edu> wrote: > > Hi Alex, > > You do not record your transaction in your scrip. That means that the > system does not know that a change has been made and to invalidate the > caches. You will either need to record it or live with the result. > > Regards, > Ken

Re: [rt-users] Owner not showing in search results?

. The owner is set correctly if you view the ticket, but not if that ticket appears in a search results page. Thanks. On Fri, Nov 18, 2016 at 9:18 AM, Alex Hall <ah...@autodist.com> wrote: > We always leave it at the default. I did a search for "queue:technology", > and her

[rt-users] how to supply db credentials to rt-email-dashboards?

the configuration files, where do they come from and how can I supply them? The tool's help text didn't list any DB settings as possible flags. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https

Re: [rt-users] Automatically allow CCs access to tickets out of their queues?

Please disregard the below email. The Graphics guy had been one-time CC-ed, not permanently CC-ed, and no one realized it until just now. Sorry for the pointless message. I do need to find a way to turn one-time CC into permanent, for just this reason. On Fri, Nov 25, 2016 at 3:45 PM, Alex Hall

[rt-users] Automatically allow CCs access to tickets out of their queues?

. Is that possible to do? I know we could make teams or temporary groups, but I'd prefer an automated solution that doesn't require even more work from a staff who are only grudgingly using the new ticket system to begin with. :) Thanks for any help. -- Alex Hall Automatic Distributors, IT department ah

[rt-users] Emailing dashboards?

en through users and settings, but didn't find it. This must be obvious, but where would I tell users to go to set up subscriptions to their custom dashboards? I just want certain users to get emails once a day with the content of a specific saved search. Thanks! -- Alex Hall Automatic Di

Re: [rt-users] Greetings to recent adopters of RT and invitation for group study

I'm still pretty new to RT, so would like to join such a session. Thanks. Sent from my iPhone > On Nov 22, 2016, at 08:25, Reza wrote: > > Greetings new and recent adopters to RT! > > I recently joined the community and though I have RT running in a production >

Re: [rt-users] Timezone set to GMT?

n this file, but I'm still not sure why this doesn't work. On Sat, Nov 19, 2016 at 1:17 AM, Landon Stewart <lstew...@internap.com> wrote: > On Nov 18, 2016, at 11:40 AM, Alex Hall <ah...@autodist.com> wrote: > > Hi all, > I have the timezone set in SiteConfig how it came

[rt-users] Timezone set to GMT?

might have changed, or when. Is there more to the timezone than letting RT pick it up from /etc/timezone? Do I need to worry about setting MySQL somehow? The file is 644, so is readable by everyone. Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4

Re: [rt-users] Owner not showing in search results?

Relative__', '__ToldRelative__', '__LastUpdatedRelative__', '__TimeLeft__' On Fri, Nov 18, 2016 at 9:03 AM, Sinapius, Vinzenz < vinzenz.sinap...@tracetronic.de> wrote: > Hi Alex, > > > > What is the Format-String of your search? (It’s under the advanced tab, > when you edit t

[rt-users] Owner not showing in search results?

($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value => $Actor, RecordTransaction => 0); unless( $status ) { $RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg" ); return undef; } return 1; -- Alex Hall Automatic Distributors, IT

[rt-users] questions about crontool user setup

rights the Wiki page mentions (view/modify tickets in all queues)? That is, do I need to grant specific user rights, because of security concerns surrounding making this user a full admin, or can I just make it an admin? Thanks for any explanations. -- Alex Hall Automatic Distributors

Re: [rt-users] FTS enabled in SiteConfig, but not being enabled

On Tue, 15 Nov 2016 11:36:53 -0500 Alex Hall <ah...@autodist.com> wrote: > I found the problem. I've seen "Table" and "TableName" both used in sample > configurations, but apparently only one is correct. As soon as I switched > to "Table" i

Re: [rt-users] FTS enabled in SiteConfig, but not being enabled

gr...@d.umn.edu> wrote: > On Tue, Nov 15, 2016 at 9:56 AM, Alex Hall <ah...@autodist.com> wrote: > > Good thought, but that doesn't seem to have helped. It still says that > > Enable and Indexed are 0 in the system configuration page. > > > > On Tue, Nov 15, 201

Re: [rt-users] FTS enabled in SiteConfig, but not being enabled

Good thought, but that doesn't seem to have helped. It still says that Enable and Indexed are 0 in the system configuration page. On Tue, Nov 15, 2016 at 10:49 AM, Martin Wheldon < martin.whel...@greenhills-it.co.uk> wrote: > Hi Alex, > > Sounds like you may need to clear

[rt-users] FTS enabled in SiteConfig, but not being enabled

1, MySQL 5.7, Debian 8. What's the trick to getting FTS to work? Thanks! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

Re: [rt-users] Enabling full text index, getting "MySQL server has gone away"

80 > > > > > > James > > > > *From:* rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *On > Behalf Of *Alex Hall > *Sent:* Monday, November 14, 2016 7:57 AM > *To:* martin.whel...@greenhills-it.co.uk > *Cc:* rt-users > *Subject:* Re:

Re: [rt-users] Unable to create tickets after MySQL update?

, or maybe because the tutorials I'd read made updating sound so easy, I completely forgot to run all this on the test server first. Not a good move on my part. On Mon, Nov 14, 2016 at 4:24 PM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > Hi Alex, > > On Mon, Nov 14, 2016 at 10:3

Re: [rt-users] Unable to create tickets after MySQL update?

(that looks like a variable pointer) instead of an integer that's causing the problem. Until I fix this, no one can make tickets, so if anyone has any suggestions, please share them. Thanks. On Mon, Nov 14, 2016 at 11:37 AM, Alex Hall <ah...@autodist.com> wrote: > Hello again all, > I just

Re: [rt-users] Enabling full text index, getting "MySQL server has gone away"

< martin.whel...@greenhills-it.co.uk> wrote: > Hi Alex, > > I think the mysql configuration be "max_allowed_packet" rather than > "max_packet_size". > > Best Regards > > Martin > > > On 2016-11-14 13:54, Alex Hall wrote: > >> I should

[rt-users] Unable to create tickets after MySQL update?

. Is there anything I can do to fix this? I'd rather not revert to 5.5, because I still want that full-text indexing at some point and would rather fix this problem so I can keep trying to do that. Thanks! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4

[rt-users] Enabling full text index, getting "MySQL server has gone away"

appen? Any suggestions on what to do about it? Thanks! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

[rt-users] Making one-time CC permanent CC on ticket creation?

and rewirte the text hints, but that isn't proving to be the case at all. Is there an easier way of doing what I want? Did I miss the obvious in Create.html? Thanks for any suggestions. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions

[rt-users] Safe to upgrade from MySQL5.5?

in MySQL between 5.5 and 5.7? Is there anything else, aside from backing up, I should know or consider before upgrading? Thanks. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com

Re: [rt-users] Mapping users of a particular LDAP database to a specific queue

ting or copying of this email > is strictly prohibited and appropriate legal action will be taken. > > --- > > - > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - January 9-11 2017 > -- Alex Hall Automati

  1   2   3   4   5   6   7   8   9   10   >