Thanks Kelly, that’s good to know.
I know from two years ago that I won’t leave the hotel between the start and
end of the conference – I’m looking forward to it.
Cheers
Peter
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly
Hi Joe,
We have a QA server (mirrored on production) to test the AIX OS upgrade to 6.1
and to determine if there will be any compatibility issues going forward. I
will find out if the OS upgrade preserves all the old libraries or removes and
replaces them. Thanks for the response.
Kind
Dear All - Can we build an ARS View form over Materialized view ? Have
soembody worked on this?
--
Regards,
Bhupesh Gupta
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com
Hi,
Is there any option to disable the ARSWARN 1200 Message - which is displayed
when No Records are matched on a search.
Please help me in tracking the workflow names which are responsible for
these default messages, as these are not tracked in either client side or
server side logs.
Thanks and
As Mark Herring noted there are a number of excellent Early Bird sessions on
Monday. To sign up for any of the sessions listed below log back into the
WWRUG11 registration site and update your registration.
Extend BMC Asset Management to your Mobile Field Workers (by Mobile Reach)
Gathering
This is native in AR System.
I believe you can change the wording with AR System Message Catalog form.
If you fully remove this msg (in case it's possible), what feedback will you
send to the user?
Thanks,
Matt Laurenceau
Senior Community Ambassador, BMC Communities
Actually in my scenario, I have a read only form which has two fields and a
button. Based on the values entered in the fields I am doing some
calculations(SQL Query as well as table looping) and populating the
read-only fields below. I am able to perform this, but at the end I am
getting a warning
Hello!
We are trying to install change management (ITSM 7.6.04) and we got the
following error:
BMC Remedy AR System validation error
- Assignment Engine is not detected.
- BMC Atrium CMDB is not detected.
- Product Catalog is not detected.
Any idea about the cause for this error?
We are
Hi Sandhya,
Have you installed the features mentioned in there?
Assignment Engine comes as part of the AR Install
Other two comes in as part of the Atrium Core Install. If you have already
installed these, you can check in the SHARE:Application Properties to see if
these are listed in there
We ONLY want to install Change Management. I can see the Assignment Engine
needing to be installed (I thought we installed this already, I'll check), but
CMDB and Product Catalog as well? We only have license for Change Management.
Lisa
From: Action Request System discussion list(ARSList)
Installing Atrium Core prior to ITSM is not optional. You don't have to USE
or license the CMDB, but it must be in place or your installation won't
work.
Rick
On Wed, Sep 14, 2011 at 6:01 AM, Kemes, Lisa lisa.ke...@te.com wrote:
**
We ONLY want to install Change Management. I can see the
Also the product catalog is a part of the Atrium install by default.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, September 14, 2011 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Change Management Installation
**
Greetings,
I am in the process of refreshing my development database from production and I
know that there is a lot of housekeeping after the fact. So I looked on the BMC
Communities site to see if there was a tool for helping with that. I found the
Remedy Restore Application 1.6 that is
Anybody out there have an integration between Remedy and Sunflower? I'm
curious as to what approach you took and if there are any prebuilt
integrations available.
ARS 7.6.04
ITSM 7.6.04 and all the bells and whistles.
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
Yes - I've created a view form using the materialized view - didn't have any
issues.
- Original Message -
From: Bhupesh Gupta gupta.bhupesh3...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 14, 2011 7:12:06 AM
Subject: materialized View and Remedy View form
** Dear All -
Listers;
I've been working with the approval server in order to configure a single
process to let only one person (member of a group of approvers) approve a CR to
move forward to the implementation in progress phase, but I can't make it.
Brief overview.
I have the CR for onboarding users,
Is there a way to extract related information in the All Application
Properties tab. I'm trying to get a report showing the Name, Version,
and patch information for all applications. After doing a search I can
report on the Application ID, Property Name and Property Value fields
but cannot get
hi list,
we have several installations of ARSystem and we are in the process of
evaluating the ITSM 7.6.4
By the time being our very actual concern is about one upgrade of one of
the ARSystem server from v. 6 to v. 7.x
Because of some specific reasons we have to use Sybase but we cannot use
Hi ,
We are trying to use Remedy applications (developed in house) on IPAD thru
the browser, but some of the functionalities don't work such as menu
selections, if anyone has tried it and did a workaround please update me.
Thanks
Shamhoon Zenath Jaffaree
Application Architect (Remedy)
Dow
Anyone see this:: it is a Ridiculous error -- Zero information with it..
Upon import:: putting all the files in the correct folders, because the
export does not do it correct:: Sigh
I get the following::
(ARERR 191005) ß error
The preceding message occurred during the execution of active
While I don't know about the import error I believe I understand the note...
ARNOTE 1101 is referring to the popup message
The preceding message occurred during the execution of {type} {name} --
{action}
not the actual error, so you get an error and a note at the same time.
I believe
I am trying to arrange for a shuttle to Old Town Alexandria for Sunday evening,
In case anyone wants it for dinner/social.
We will have it Mon.-Weds., just working on what 4 hour timeslot makes sense.
…. Daniel
From: Action Request System discussion list(ARSList)
Maybe someone needs to develop an app?
On Wed, Sep 14, 2011 at 10:46 AM, Jaffaree, Shamhoon
shamhoon.jaffa...@dowjones.com wrote:
**
Hi ,
We are trying to use Remedy applications (developed in house) on IPAD
thru the browser, but some of the functionalities don’t work such as menu
Mobile Reach can help on this one...
http://www.mobilereach.com
Lee Cullom | Northcraft Analytics
IT Metrics Specialist | Business Intelligence for ITSM
678-438-7244 | lee.cul...@northcraftanalytics.com
[Description: Description:
We have had little luck with the iPad (or other iCrap or android devices) as
clients to ARS 7.6.04.01+. The browsers simply don't support the mid-tier, but
then, the fully supported browsers have more than their share of problems as
well (IE especially 9, Firefox 6 and Safari) and my mid-tiers
Sure.
AFAIK, Dow Jones already enjoys Aeroprise, so this looks like a small add on.
Haven't seen MobileReach for years, are they going to be at WWRUG so that I
catch up?
Cheers,
Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype:
I just saw Mobile Reach's IPad/Iphone app last week. It is really slick
and user friendly.
I hear they will be at WWRug.
Brandi Barbour
Application Developer
KForce/CSC-CTS
Federal Sector | p: (919) 767-7441 | bb: (919) 760-0117 | m: (919)
327-8088
This is a PRIVATE message. If
What does your approval mapping look like? (great time to use the
attachment capability of the list).
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0
Sent: Wednesday, September 14, 2011 9:18 AM
To: arslist@ARSLIST.ORG
Subject:
Hi,
I am finding it very hard to automate data import into overlaid archive
forms. This is important though, when you want a complete data migration
tool. In this case RRR|Chive.
For audit-forms it is somewhat straight forward:
1. disable audit on the parent base-form (not the overlay-form)
2.
I've done it too. However, in my case, I had to first create the table and
then put the materialized view on the prebuilt table in order for Remedy to
recognize it. It didn't see it if I created a normal materialized view for
some reason.
-Original Message-
From: Action Request
We were not able to get the integration to work so we mapped the fields and
I do a Flat File export. They take the flat file and import it into their
Sunflower application. I looked for a long time to find a way to integrate
but was not able to find a solution.
*Kevin Randolph
Sr. Remedy
Will your Requester, Implementer and Assignee always be a member of the Mitel
company? If not, I don't think this Approval Mapping will ever end up being
used since Mitel is listed within each grouping on the Role tab.
Also, maybe I'm misunderstanding your intent, but if that HR Approvers group
Set the Approval For* to Group.
Set the Group Name asHR Group.
Next make sure that the members of the HR Group have a Role of Change
Approver in their People Records.
This will create an approval record that can be approved by any of the
Change Approvers for that Group.
From: Action
Good news! Mike is recovering from surgery. He still has a road to full
recovery, and will be in the hospital for another couple of weeks, but his
body appears to be cooperating. Thanks to all for thoughts and prayers.
Rick
On Tue, Sep 13, 2011 at 9:30 AM, Rick Cook remedyr...@gmail.com
I'm thinking that we may have to build an integration utilizing vendor of
view forms. What was the integration that you attempted?
On Wed, Sep 14, 2011 at 12:03 PM, Kevin Randolph krand...@gmail.com wrote:
**
We were not able to get the integration to work so we mapped the fields and
I do a
Market demand for Sybase continues to degrade, so unless demand begins to
increase again there will be no re-adding of originally supported Sybase
configurations and no adding of new configurations. AIX and HP-UX used to be
supported, but less than one-tenth-of-one-percent (i.e. less than
Thanks for keeping us up to date Rick!
~
Terri Lockwood
IT Service Excellence/Operations Systems Management
Sr. Administrator Tech Services IT
9512 Sunbeam Center Drive
Jacksonville, FL 32257
Office - 904-886-7687
Fax - 904-886-7676
Cell - 904-424-1602
It showed up in my Spam folder and I blew it away.
From: Easter, David david_eas...@bmc.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, September 13, 2011 3:39 PM
Subject: Re: Mingle360: MingleStick Registration
** MingleManager
Will let the RUG folks answer
So did I. I hope it won’t disadvantage us!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers
Sent: 14 September 2011 18:19
To: arslist@ARSLIST.ORG
Subject: Re: Mingle360: MingleStick Registration
**
It showed up in my Spam
Indeed they will, will you? …. Daniel
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brandi Barbour
Sent: September 14, 2011 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Has anyone used the browser on IPAD for Remedy applications?
** I just
There should be a new email going out later today,
includes a couple of apologies from them.
…. Daniel
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain
Sent: September 14, 2011 1:22 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Going out on a limb, but we are being forced to move away from Remedy due to
budget and personnel reductions. Was wondering if any of you guys knew much
about Service Desk Express (SDE). We were primarily using ARS for ticketing
and assets management, had never broken into Change, SRM and
You can use Remedy via Citrix on the iPad, I have used both the WUT
and IE (MT) via Citrix.
On a side note you can have Remote Desktop Connection added to your
Citrix Applications that enables RDP from an iPad.
___
There is also the SaaS and Remedy on Demand offerings, they didn't suggest
either of those?
.. Daniel
Daniel Bloom
Senior Solution Architect
Unisys Global ITSM Practice
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Spangler Robert C CIV
You also may want to consider Remedy OnDemand as an option. Since it is a
Software-as-a-Service offering, perhaps the service-based model will fit your
new budget and personnel reduction needs.
It would also have the advantage of not requiring your user base to learn a new
interface or way of
I know this will sounds simple but.
1) In Kinetic -- Create an event on the login button on the login page to
lowercase the ID before submit.
2) Fast/List thread crashing is an ARS issue -- sorry I can't help with that.
3) Enjoy!!!
Kinetic should work just fine with your iCrap devices - as
Thanks Rick!!!
-John
On Sep 14, 2011, at 11:15 AM, Rick Cook wrote:
** Good news! Mike is recovering from surgery. He still has a road to full
recovery, and will be in the hospital for another couple of weeks, but his body
appears to be cooperating. Thanks to all for thoughts and
I have seen it too.
And - as such - is purposefully built for the mobile client -- and is
ultimately the right approach to the problem.
Good stuff by MobileReach...
-John
On Sep 14, 2011, at 10:18 AM, Brandi Barbour wrote:
** I just saw Mobile Reach's IPad/Iphone app last week. It is
I have worked with both of them over the years and have a fair amount of
experience with both products. There are a number of things that you should
know and prepare for.
I guess the first question is going to be: how deep down the rabbit hole do
you want to go?
Do you have any external
That does not help you if some of your accounts (think Demo and KD_WEBUSER) are
not all lower case.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
Funny
I originally accidentally read the last paragraph as:
blood, sweat and years
But - that might be a good description anyway.
-John
On Sep 14, 2011, at 1:20 PM, William H. Du Chene wrote:
**
I have worked with both of them over the years and have a fair amount of
Depending on what you want to do, you can ‘bypass’ this through native
workflow.. For the same search condition that returns a no match error, perform
a search to set the request ID or a unique identifier to a temporary field.
This field would then tell you if records exist or not.. matching
OK -- try this then...
setup a simpleDataRequest to verify that the id exists -- before the submit
action happens.
(this is a bit of security hack -- as you can then validate an account exists)
And if it does not exist -- lowercase it...
or -- convert all user_ids to lowercase...
or --
I hit send too early.
A slightly advanced way would be to set $LASTCOUNT$ to another temp field. If
the value is 0 no match is found.. If it is 1 there is a single record matching
that search criteria.. If the value is greater than 1, there are multiple
matches..
In case of a single match
So.. I go to debug, put on logging and now get an ARERR 92 Timout during
database update.. ...
So NOW I have 2 Bugs.. if I get past the ARERR 92, then I can really
debug.. the system
Err
On Wed, Sep 14, 2011 at 10:47 AM, patrick zandi remedy...@gmail.com wrote:
Anyone see this:: it is
Hi Misi
Seems like a bug to me...
What does BMC Support said about this?
-Guillaume
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of Misi Mladoniczky [m...@rrr.se]
Sent: Wednesday, September 14, 2011 11:23 AM
To:
You're a fanboy. :-p (you can hit me in the arm in person next week for
that comment)
I agree that the interface for small form factor devices (phones) has to be
different than the desktop UI. Maybe not so much with an iPad or 10 inch
tablet? We also have Citrix which makes Remedy usable on
Hey all,
I'm just wondering if anyone else has run into this...
I configured a change template for a support group called All Users. I login
with an admin account who has this group set as default. I use the template and
all is good. I then login with my own account. I'm a member of All Users
You've got that right about adding components at additional cost for mobile
clients is a non-starter. We tried that once with Alarmpoint (through BMC) -
spent a lot of money with absolutely no return on it whatsoever, and it won't
happen again. Support for mobile clients has become a base
That’s good news!
Joe
From: Rick Cook
Sent: Wednesday, September 14, 2011 12:15 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: For those who know Mike McCourt
** Good news! Mike is recovering from surgery. He still has a road to full
recovery, and will
Isn't it mainly compatibility with Flash that creates this issue? So it may be
the browsers not supporting flash that is the main issue..
Joe
From: John Sundberg
Sent: Wednesday, September 14, 2011 2:06 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Has
The lack of Flash is iCrap-only - android supports flash. Even with Flash the
android browser does not work with the mid-tier, especially the ITSM consoles
(IF you can get in, you can't even log out of them...but that is also true on
Safari on a Mac without a hotfix).
The iPad has its own
Thanks for all the info. We only have one external integration, no
import/update jobs, no tables that have been exported and very few reports and
no reporting server. All of our end users are using the web interface at this
point. We only have 3 support people that are using the UT. We are
My previous reply's remarks are specific to my current employer however the
situation was very similar at the previous two before that. This is not an
isolated circumstance. What has changed between then and now is the power,
connectivity, cost and saturation of the devices (my Mother and Father
Robert,
Am I reading this right that you were in production less than a year before
the decision was made to move away from the full suite? Can you share how
long it took to get into production? It sounds like a very short
lived implementation.
Jason
On Wed, Sep 14, 2011 at 1:29 PM, Spangler
There was a 3 month window where we moved from version 4.5 (Yes you are reading
the version correctly) to 7.6. The admin that was working 4.5 was a little :-)
resistant to move to a new version. Right after we went live, there was a
budget reduction and a RIF.
-Original Message-
That is definitely a factor with BMC's decision to use Flash. Hopefully
Flash isn't a long term solution. But even with that, my Android does
support flash and the CI viewer does load (mostly) on my phone. There are
basic AR/MT features that have problems such as menu selections, not being
able
I've found that the Dolphin Browser on an Android does work with ITSM-however,
the screen doesn't scroll sideways.
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Wednesday, September 14, 2011 4:15 PM
To:
Does it work on an iPhone that has Dolphin installed?
Joe
From: Meyer, Jennifer L
Sent: Wednesday, September 14, 2011 4:41 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Has anyone used the browser on IPAD for Remedy applications?
**
I’ve found that the
I couldn’t say. I have Android.
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, September 14, 2011 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Has anyone used the browser on IPAD for Remedy
Recently I read that Adobe was developing technology that could display flash
(I think somehow rendering it server side) for Apple devices, although
hopefully with Steve Jobs stepping down Apple will decide to go ahead and allow
Flash.
By the way, both the stock iPhone and Android web browsers
Hi,
Yes it does, doesn't it!?
I have not submitted this to support yet, it is kind of complicated, as I
need to get through my support-supplier before getting to BMC. That is how
it usually works here in Europe...
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR
Hi,
I just need to add one thing, and that is that I am on 7.6.04 (obviously)
SP1.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance
I did it. The good news is that now it don't get stucked waiting fo approvals.
No Remedy Application Service Approves the CR automatically besides the
Approval process is set to require at least one approval.
As always your help will be highly appreciated.
Hugo Ruesga
Software Development
Hello,
Has anyone seen this error and can provide a solution/point in direction how
to troubleshoot.
Error encountered while executing a Web Service : ; nested exception is:
java.net.ConnectException: A remote host refused an attempted
connect operation. (ARERR 9130)
we have created a
That is great news!
Sent from my iPhone 4
On Sep 14, 2011, at 3:54 PM, Joe Martin D'Souza jdso...@shyle.net wrote:
**
That’s good news!
Joe
From: Rick Cook
Sent: Wednesday, September 14, 2011 12:15 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re:
We are facing a major problem with our CMDB (Asset Management 7.5, ARS
7.5). The CIs are being renamed to Sandbox Create at random times. It
is happening with great frequency and BMC Support has no idea how to
resolve it.
We are not using the CMDB with any discovery tools or any data
imports. So
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