Re: Fixed/Floating Licenses, chg after upgrade?

threshold is set low so the license gets released and that mostly works. I likely misunderstood but I thought I read somewhere that the floating licenses were essentially going to work like the fixed licenses which is why I posted the question. I guess I will look into using guest priveledges

Re: Fixed/Floating Licenses, chg after upgrade?

floating licenses were essentially going to work like the fixed licenses That is certainly not the case, so either the poster was incorrect or the statement was misinterpreted. The significant change in managing floating users done recently was the enhancement that enables a floating token

Fixed/Floating Licenses, chg after upgrade?

Hello all, Over spring break I will be upgrading to ARS 7.1 patch 11. I've looked thru the docs, white papers, etc, but I've not found the answer I'm looking for in the mounds of information available. I want to know if licenses will be handled differently in ARS 7.1. We're currently on ARS

Re: Fixed/Floating Licenses, chg after upgrade?

To correct way to share a license between a lot of users that use it infrequently is to use floating licenses. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2

Re: Fixed/Floating Licenses, chg after upgrade?

@ARSLIST.ORG Subject: Fixed/Floating Licenses, chg after upgrade? Hello all, Over spring break I will be upgrading to ARS 7.1 patch 11. I've looked thru the docs, white papers, etc, but I've not found the answer I'm looking for in the mounds of information available. I want to know if licenses

Re: Fixed/Floating Licenses, chg after upgrade?

agreement. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carina Burns Sent: Wednesday, March 07, 2012 9:04 AM To: arslist@ARSLIST.ORG Subject: Fixed/Floating Licenses, chg after upgrade? Hello all, Over spring break

Re: Fixed/Floating Licenses, chg after upgrade?

Dave Shellman is correct. Fixed licenses are for use by the same human being across a site. If two different human beings are sharing the same purchased fixed license, that is a violation of the license agreement. I'd suggest correcting that. Floating licenses can be shared by multiple human

Re: Fixed/Floating Licenses, chg after upgrade?

Hi, It has never been allowed to share a Fixed license between different users, but a technological limitation was added at some point. Possibly 7.1. Why not try the test version of RRR|License. It can tell you exactly how many Fixed and Floating licenses you will need for your site

Re: Problems with floating licenses

Sorry for not responding but due an illness, I can't answer your question. Exact, the problem wasfor using appadmin not Demo, but it's similar. Due to the configuration of this user I had errors but now it works. Thank you! 2011/5/31 uday kiran uday.rem...@gmail.com Are you using a Demo one?

Problems with floating licenses

Hi all, In ITSM 7.6 (Incident management), when I try to create an incident with an user who has floating license (server) and fixed (incident application), I get an error that tells that Entry doesn't exist in Data Base but with the same user, i grant fixed license (server), I get no error.

Re: Problems with floating licenses

Are you using a Demo one? Thanks Uday On Mon, May 30, 2011 at 8:53 PM, Alberto Mel. alberto.rem...@gmail.com wrote: ** Hi all, In ITSM 7.6 (Incident management), when I try to create an incident with an user who has floating license (server) and fixed (incident application), I get an error

Users not getting Floating licenses

Dear List Our Server Information/License tab shows that we have 31 Floating licenses Our Group form shows 12 of these licenses reserved for particular Permission Groups. That should leave 19 for other users. But when we look at our Ar System Administration Console/Manage User Licenses window we

Re: Users not getting Floating licenses

and utilities, at http://rrr.se. Dear List Our Server Information/License tab shows that we have 31 Floating licenses Our Group form shows 12 of these licenses reserved for particular Permission Groups. That should leave 19 for other users. But when we look at our Ar System Administration

Re: ARS 6.3 and Helpdesk 5.6 No Floating Licenses Available

To: arslist@ARSLIST.ORG Subject: ARS 6.3 and Helpdesk 5.6 No Floating Licenses Available Hi list. Been a while. I'm currently trying to add some new people to our support group for Remedy access. I'm giving them Helpdesk-Floating licenses and ARS floating licenses. I'm getting an error that indicates

ARS 6.3 and Helpdesk 5.6 No Floating Licenses Available

Hi list. Been a while. I'm currently trying to add some new people to our support group for Remedy access. I'm giving them Helpdesk-Floating licenses and ARS floating licenses. I'm getting an error that indicates: There are no Help Desk Floating licenses available. (ARERR 42338) The preceding

AR User Floating licenses converting to Read (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: FOUO Hi all, Most of my helpdesk are having problems saving/updating their tickets this morning. I found out that the people who cannot save tickets are the ones who have floating licenses. I then looked at my Remedy licenses and all the AR User floating

Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

:43:32 To: arslist@ARSLIST.ORG Subject: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Hi all, Most of my helpdesk are having problems saving/updating their tickets this morning. I found out that the people who cannot save tickets

Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

This is working as designed. When a person with a floating ?license logs in they are provided a Read(floating) license, when they save the system queries the floating licenses to determine if a write license is available. The problem you are encountering could be associated to Floating write

Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, July 07, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) This would also happen if for some reason your AR Server license became invalid

Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Roger, but we are well below the number of Floating licenses available. Everyone that has an AR User floating licensing are experiencing this problem, not just a few. I have also tried what you suggested

Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

: Tuesday, July 07, 2009 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Do the floating(read) licences convert to write licenses when a search or modify is performed? Rick -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB

Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Do the floating(read) licences convert to write licenses when a search or modify is performed? Rick -Original Message- From: Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu

Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

-Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Tuesday, July 07, 2009 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification

Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: FOUO Thanks Roger, but we are well below the number of Floating licenses available. Everyone that has an AR User floating licensing are experiencing this problem, not just a few. I have also tried what you suggested in releasing every floating user. However

Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thanks Roger, but we are well below the number of Floating licenses available. Everyone that has an AR User floating licensing are experiencing this problem, not just a few. I have also tried

Resolved: AR User Floating licenses converting to Read (UNCLASSIFIED)

involvement. Thien -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, July 07, 2009 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting

Re: Resolved: AR User Floating licenses converting to Read (UNCLASSIFIED)

ARNG Sent: Tuesday, July 07, 2009 11:25 AM To: arslist@ARSLIST.ORG Subject: Resolved: AR User Floating licenses converting to Read (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Thank you all for your suggestions. After using them, I still was not able to make the AR User floating

Re: AR User Floating licenses converting to Read (UNCLASSIFIED)

...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, July 07, 2009 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Do the floating(read) licences convert to write licenses when a search or modify is performed? Rick -Original

Re: Resolved: AR User Floating licenses converting to Read (UNCLASSIFIED)

) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, July 07, 2009 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: AR User Floating licenses converting to Read (UNCLASSIFIED) Additionally, try logging into only that server with your admin tool. If you

Re: Resolved: AR User Floating licenses converting to Read (UNCLASSIFIED)

: Tue, Jul 7, 2009 4:06 pm Subject: Re: Resolved: AR User Floating licenses converting to Read (UNCLASSIFIED) ** And then I read the resolution thread...? Nevermind my last email. On Tue, Jul 7, 2009 at 8:24 AM, Nguyen, AnhThien Mr CTR NG NGB ARNG anhthien.ngu...@us.army.mil wrote

Re: floating licenses

: Re: floating licenses ** In the mid-tier, it's 15 minutes The floating license time-out on the Mid-tier can be no less than one hour currently. Basically, if the user is just submitting, modifying their own, and querying, will remedy go ahead and assign a ticket[sic]? As defined, When

Re: floating licenses

, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, December 16, 2008 7:15 PM To: arslist@ARSLIST.ORG Subject: Re: floating licenses ** In the mid-tier, it's 15 minutes The floating

Re: floating licenses

I believe this leads back to a previous thread discussing enforcing logouts on the midtier. Would it violate the EULA to somehow force a logout action (thus freeing the floating license) when idle for, say, 5 minutes? Maybe some extra javascript added to the midtier code (some sort of timer?)

Re: floating licenses

@ARSLIST.ORG Sent: Wed Dec 17 08:48:14 2008 Subject: Re: floating licenses Dave, thanks for responding. I understand how licenses work, I just do not think that a float license should be assigned until such case that one is needed; it messes up how many licenses are actually needing to be used at one time

Re: floating licenses

We've been having issues with floating licenses, so I happen to know it assigns the floating license for Incident, for example, as soon as the person opens the Incident Management Console. It doesn't necessarily wait until they try and perform a write action. Anne Ramey E-mail correspondence

Re: floating licenses

Floating licenses have behaved this way for a long time. I can take it back to Version 3. Version 6.x had a bug where the license didn't release at an hour. It was more like an hour an twenty minutes. Dave - dave.shell...@tycoelectronics.com (Wireless) - Original

Re: floating licenses

Gary, There was a bug in version 6.x where the last access time was not updated correctly as in never. Autorefresh will lock a floating license to an individual. Folks were assigned floating licenses when they were at home. We turned off that option on views and hounded folks to remove

Re: floating licenses

a few years ago and even the Customer required a license to view the request. The cost of those licenses were on the same level as a floating license. I mentioned the AR System and floating licenses and the sales rep said 50% discount on the license costs and we weren't even near a purchasing

Re: floating licenses

that's not my call, and I'm not a legal-speak person. I'm just a lay man that understands the license policy to simply state that a write license is only required when you modify someone else's ticket, but if I have 25 floating licenses, and 25 people run a search at the same time, consuming

Re: floating licenses

@ARSLIST.ORG Subject: Re: floating licenses ** In the mid-tier, it's 15 minutes The floating license time-out on the Mid-tier can be no less than one hour currently. Basically, if the user is just submitting, modifying their own, and querying, will remedy go ahead and assign a ticket[sic

Re: floating licenses

: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, December 16, 2008 7:15 PM To: arslist@ARSLIST.ORG Subject: Re: floating licenses ** In the mid-tier, it's 15 minutes The floating license time-out on the Mid-tier can be no less

floating licenses

will, which I think might cause me some problems. I have a lot of users that just need a license for maybe 5 - 10 tickets per month, I was going to look into transferring them over, like 100 users to 25 floating licenses. All of these users submit a lot of tickets though, I just don't want any issues

Re: floating licenses

license. How I wished it worked, is if the user was logged in with a read license and remedy grab the floating license when it needed it. I've noticed that when we run out of floating licenses, people that are logging in are getting that error message of no license available which leads me

Re: floating licenses

. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Halstead Sent: Tuesday, December 16, 2008 4:45 PM To: arslist@ARSLIST.ORG Subject: Re: floating licenses Once a user requires a license, they have it till the license timeout or till

Re: floating licenses

Givens -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 16, 2008 3:20 PM To: arslist@ARSLIST.ORG Subject: floating licenses ** I just want to make sure that I'm

Re: floating licenses

PM To: arslist@ARSLIST.ORG Subject: Re: floating licenses ** Once they are assigned a floating license, they keep that license until they log out or are inactive for your minimum period. In the user client, the minimum that can be set is 1 hour. In the mid-tier, it's 15 minutes, I believe

Advice: Need Ratio of AR Floating Licenses to Service Desk Floating Licenses

All, I need some quick advice for my management on how many Service Desk and Change Floating Licenses we should purchase for our new system. Can someone tell me what the ratio of AR System Floating licenses to Service Desk Floating Licenses you have with your system? I know that Application

Advice: Suggest a Ratio of AR Floating Licenses to Service Desk Floating Licenses

All, I need some quick advice on how many Service Desk and Change Floating Licenses we should purchase for our new system. Can someone tell me what the ratio of AR System Floating licenses to Service Desk Floating Licenses you have with your system? I know that Application floating licenses

Re: Advice: Need Ratio of AR Floating Licenses to Service Desk Floating Licenses

client (this is what we observed on our 7.0.1 system). I have just had a quick look in our user log file and I think the usage ration between the Remedy floating and Incident management floating licenses is about 1:2. This is mostly due to the fact that we heavily use the work order module which does

Re: Advice: Need Ratio of AR Floating Licenses to Service Desk Floating Licenses

System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jiri Pospisil Sent: Monday, September 29, 2008 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Advice: Need Ratio of AR Floating Licenses to Service Desk Floating Licenses

Re: Advice: Need Ratio of AR Floating Licenses to Service Desk Floating Licenses

: Need Ratio of AR Floating Licenses to Service Desk Floating Licenses Thank you Jiri, How does the licensing true up at the end of the year with BMC work? I heard that with 7.1 you have to send BMC your license file for them to review it, and if you use more than you own they charge you

Re: Group Form, Floating Licenses Field

. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, January 25, 2008 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: Group Form, Floating Licenses Field ** I disagree with Sean

Re: Group Form, Floating Licenses Field

: Group Form, Floating Licenses Field ** Thanks for the correction, LJ. Rick On 1/25/08, LJ Longwing [EMAIL PROTECTED] wrote: ** 7.1 Configuring Guide - Page 86 A license pool consists of a number of floating licenses reserved for a group, subject to the number of floating licenses

Re: Group Form, Floating Licenses Field

On 1/25/08, David Durling [EMAIL PROTECTED] wrote: I think we agree, or at least I agree with what you say. Maybe I just didn't state things well... David D. Univ. of Georgia I don't think that is correct. My understanding is this: If you have 50 floating licenses and you say

Re: Group Form, Floating Licenses Field

I think we agree, or at least I agree with what you say. Maybe I just didn't state things well... David D. Univ. of Georgia I don't think that is correct. My understanding is this: If you have 50 floating licenses and you say that Group A gets 10 then that means that Group A will always

Re: Group Form, Floating Licenses Field

To: arslist@ARSLIST.ORG Subject: Re: Group Form, Floating Licenses Field Shawn, On 6.0 (assume same as 6.3), my understanding: Like L.J. said, if no one from Group A is logged in, the 10 are simply unusable by anyone. If you want to disallow Group A from using MORE than 10, you'll need to assign

Re: Group Form, Floating Licenses Field

://rrr.se I don't think that is correct. My understanding is this: If you have 50 floating licenses and you say that Group A gets 10 then that means that Group A will always have 10 floating licenses no matter what. Think of a situation where your company has a 24x7 operations center. What

Re: Group Form, Floating Licenses Field

7.1 Configuring Guide - Page 86 A license pool consists of a number of floating licenses reserved for a group, subject to the number of floating licenses available in the database. When a member of a group logs in, a license from the license pool for that group is granted. When the user has

Re: Group Form, Floating Licenses Field

Thanks for the correction, LJ. Rick On 1/25/08, LJ Longwing [EMAIL PROTECTED] wrote: ** 7.1 Configuring Guide - Page 86 A license pool consists of a number of floating licenses reserved for a group, subject to the number of floating licenses available in the database. When a member

Group Form, Floating Licenses Field

Greetings List! We are wondering how the Floating License field works on the Group form. Is anyone using this field currently? What are some of the positive and negative impacts it use has? For instance, if we have 40 licenses total, and set this number 10 for Group A, am I correct that no more

Re: Group Form, Floating Licenses Field

, Floating Licenses Field Greetings List! We are wondering how the Floating License field works on the Group form. Is anyone using this field currently? What are some of the positive and negative impacts it use has? For instance, if we have 40 licenses total, and set this number 10 for Group A, am

Re: Group Form, Floating Licenses Field

- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shawn Stonequist Sent: Thursday, January 24, 2008 8:46 AM To: [EMAIL PROTECTED] Subject: Group Form, Floating Licenses Field Greetings List! We are wondering how the Floating License field works

Re: Group Form, Floating Licenses Field

I don't think that is correct. My understanding is this: If you have 50 floating licenses and you say that Group A gets 10 then that means that Group A will always have 10 floating licenses no matter what. Think of a situation where your company has a 24x7 operations center. What

Re: Floating licenses not recognized

Hi Mike, If your server license works and the floating licenses do not, I suspect that you have received wrong licenses. Verify that the HostID-part of the floating licenses correspond to the server license. You can enter any license with a correct key into your system. If the HostID does

Floating licenses not recognized

Hi all - My client has 2 license records for AR User Floating licenses which are not being recognized by their server. The first is a permanent license and the second is a temp license. Both appeared to apply sucessfully, however under Server Information -- Licenses the floating

Re: Floating licenses not recognized

the app service on the server for a minute. Search for a file called multilicense. When you find it, delete the file. The file gets rebuilt when you restart the app and you should see all your floating licenses. -Original Message- From: Action Request System discussion list(ARSList) [mailto

Re: Floating licenses not recognized

Thanks David. But we've already tried that to no avail. ~Mike - Message from [EMAIL PROTECTED] - Date: Thu, 15 Nov 2007 11:51:23 -0500 From: Shellman, David [EMAIL PROTECTED] Reply-To: Shellman, David [EMAIL PROTECTED]

Re: Floating licenses not recognized

Sorry I couldn't help any further than and You're welcome. Dave -Original Message- From: Mike Balogh [mailto:[EMAIL PROTECTED] Sent: Thursday, November 15, 2007 11:55 AM To: Shellman, David Cc: arslist@ARSLIST.ORG Subject: RE: Floating licenses not recognized Thanks David. But we've

Floating licenses being treated as read-only

Hello ARSlisters, I have a strange problem. We upgraded our environment with server group. One day after that, our Incident Management module opens up in read-only mode. We checked the licenses, they haven't expired yet. As soon as click on incident management module entry link from home page,

Re: Floating licenses being treated as read-only

floating licenses would be valid again. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Monday, August 06, 2007 2:56 PM To: arslist@ARSLIST.ORG Subject: Floating licenses being treated as read-only

Re: Floating licenses being treated as read-only

: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Monday, August 06, 2007 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Floating licenses being treated as read-only Neel, What AR System version and platform? We had a similar situation

Re: Floating licenses being treated as read-only

System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam Sent: Monday, August 06, 2007 3:09 PM To: arslist@ARSLIST.ORG Subject: Re: Floating licenses being treated as read-only ** David, We are running on AR Server 7.0.01 Patch 003 with ITSM Apps version 7.0.0. We

Re: Floating licenses being treated as read-only

Neel, there are known issues with floating licenses and server groups. Contact support for the specifics. Rick On 8/6/07, Neel Guatam [EMAIL PROTECTED] wrote: ** David, We are running on AR Server 7.0.01 Patch 003 with ITSM Apps version 7.0.0. We are running Win 2k3 with SQL Server 2k5

Re: Floating licenses being treated as read-only

* One Global Network * Respect for the Individual * Integrity From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, August 06, 2007 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Floating licenses

Re: Floating licenses being treated as read-only

] *On Behalf Of *Rick Cook *Sent:* Monday, August 06, 2007 2:28 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Floating licenses being treated as read-only ** Neel, there are known issues with floating licenses and server groups. Contact support for the specifics. Rick On 8/6/07, *Neel Guatam

Re: Floating licenses being treated as read-only

Friday humor comes early this week. After successfully importing over 107,000 active CTM:People and User records into a Customer company on one server this weekend from an EIE-fed table, I made the mistake of opening the Companies and Organizations console (COM:Company) from the ITSM 7

Re: Releasing MidTier User Floating Licenses on Exit

Title: RE: Releasing MidTier User Floating Licenses on Exit ** James, The weather here is very nice. Weve finally begun to cool off (we just got to the 50s during the morning) but otherwise its beautiful as always. Thanks for your advice. Bruce From: Action Request

Query on Fixed and Floating Licenses...

** Hi, I have a couple of queries with respect to Licensing: 1) If a person has a AR User HD - Floating License, will he be able to modify other person's information using the People Definition form .This person has been assigned all the requisite permission like APP-Administrator,