Re: Remedy Link for SQL server question...

2008-08-22 Thread Axton
'Next Release' or a 'Future Release'? Axton Grams On Fri, Aug 22, 2008 at 10:17 AM, Kelly Deaver [EMAIL PROTECTED] wrote: ** This is a known issue and is planned for the next release. (No forward looking promises) Kelly Deaver [EMAIL PROTECTED] (Yes, I work for BMC. This post reflects

Re: Two Tomcat on same server

2008-08-21 Thread Axton
Sweet. Would you mind posting the list of jars to the list that you moved to a common classloader? Thanks, Axton Grams On Wed, Aug 20, 2008 at 4:55 PM, LJ Longwing [EMAIL PROTECTED] wrote: Wow...it's amazing what can be accomplished with the right tools and knowledge...I used my machine

Re: Another view form question...

2008-08-21 Thread Axton
Look into using a sequence via a trigger to populate the column. Axton Grams On Wed, Aug 20, 2008 at 4:13 PM, Moore, Christopher Allen [EMAIL PROTECTED] wrote: Drew- I figured I'd have to create a new column, but how can I populate it? Is there a way in SQL to generate a GUID for each entry

Re: Two Tomcat on same server

2008-08-20 Thread Axton
http://tomcat.apache.org/tomcat-6.0-doc/deployer-howto.html#A%20word%20on%20Contexts On Wed, Aug 20, 2008 at 10:54 AM, LJ Longwing [EMAIL PROTECTED] wrote: ** Do they discuss how to configure the box so that they both use the same URL but different contexts?

Re: Two Tomcat on same server

2008-08-20 Thread Axton
on using the Common classloader. Axton Grams On Wed, Aug 20, 2008 at 11:18 AM, LJ Longwing [EMAIL PROTECTED] wrote: Ok...that's greatbut after reading that page it still doesn't answer my main questionI'm familiar with how to setup a basic tomcatso this is the basic configuration I

Re: Two Tomcat on same server

2008-08-20 Thread Axton
but if you are using a common classloader, whichever libs you use will need to provide the classes expected by both versions of the mid-tier. Axton Grams On Wed, Aug 20, 2008 at 11:38 AM, Axton [EMAIL PROTECTED] wrote: You can use the same container (i.e., tomcat installation) for multiple mid

Re: Mid Tier Server Connections Pool

2008-08-20 Thread Axton
A 32-bit jvm is only capable of addressing 4gb of memory. Axton Grams On Wed, Aug 20, 2008 at 1:38 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** This really would depend on the size of your box. I am assuming with 7K users you have your mid-tier setup in a load balanced environment

Re: Custom arealdap.so

2008-08-20 Thread Axton
calls, I expect you'll find out when/if things don't work. Axton Grams On Wed, Aug 20, 2008 at 3:09 PM, Grooms, Frederick W [EMAIL PROTECTED] wrote: Axton ... FYY: ldd on a custom arealdap.so file. ldd areaXOldap.so libnsl.so.1 = /lib/libnsl.so.1 libw.so.1 = /lib/libw.so.1

Re: Midtier Clustering

2008-08-19 Thread Axton
in the cluster. Users on the other nodes will not notice an interruption. Axton Grams On Tue, Aug 19, 2008 at 3:50 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Hi everyone: Is it possible to create a high availability Midtier cluster? That is, a cluster of Midtier

Re: Midtier Clustering

2008-08-19 Thread Axton
Yes, LJ did a good job of explaining what I've observed. The load balancer is a physical device that sits between the nodes and the end users. Axton Grams On Tue, Aug 19, 2008 at 4:03 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Interesting...so if I am connected to Node 1

Re: Email engine not sending mail

2008-08-17 Thread Axton
http://java.sun.com/j2se/1.4.2/docs/api/java/net/UnknownHostException.html Thrown to indicate that the IP address of a host could not be determined. Axton Grams On Sun, Aug 17, 2008 at 6:11 AM, AR_User [EMAIL PROTECTED] wrote: ** Hello All, I am trying to send mail using email engine. I've

Re: ARS 7.1 install on Oracle with language packs and unicode: any tips, pitfalls?

2008-08-15 Thread Axton
The two env vars that matter on the remedy server are: LC_ALL=en_US.UTF-8 LANG=en_US.UTF-8 On the oracle side, we use the AL32UTF8 as the character set with all the NLS stuff set up as America.American. Axton Grams On Fri, Aug 15, 2008 at 10:30 AM, Rabi Tripathi [EMAIL PROTECTED] wrote: Hi all

Re: ARS 7.1 install on Oracle with language packs and unicode: any tips, pitfalls?

2008-08-15 Thread Axton
Our is set to BYTE. These parameters can be configured at the oracle instance level in either the spfile or init.ora, depending on your configuration, if you need them to stick. I will say hi :) Axton Grams On Fri, Aug 15, 2008 at 11:03 AM, Rabi Tripathi [EMAIL PROTECTED] wrote: Thanks Axon

Re: MVP - Re: Arslist Awards, in peril of cancellation

2008-08-15 Thread Axton
and nominating go. Axton Grams On Fri, Aug 15, 2008 at 11:33 AM, Audrey H Franklin [EMAIL PROTECTED] wrote: *** MVP I vote for Dr. Christopher Strauss. Audrey Franklin New York University [EMAIL PROTECTED] - Original Message - From: Frank, Gordon M. (CMS/CTR) [EMAIL PROTECTED] Date

Re: ARGetMultipleCurrencySetRatios X a zillion

2008-08-14 Thread Axton
Are there currency fields on the form that the user is opening? Axton Grams On Thu, Aug 14, 2008 at 11:54 AM, William Rentfrow [EMAIL PROTECTED] wrote: Here's a snippet of what's happening - User ID's and IP addresses removed (XX, 1.1.1.1 are not real obviously): /* Wed Aug 13 2008 12:50

Re: ARGetMultipleCurrencySetRatios X a zillion

2008-08-14 Thread Axton
data is returned to provide the proper currency values. Axton Grams On Thu, Aug 14, 2008 at 1:44 PM, William Rentfrow [EMAIL PROTECTED] wrote: It's ITSM - I'll just assume there are. Plus we are using SLM which does all that costing analysis if you want it to so I know it has related currency

Re: ARGetMultipleCurrencySetRatios X a zillion

2008-08-13 Thread Axton
Can you post an entry from the api logs for one of the calls? Axton Grams On Wed, Aug 13, 2008 at 3:31 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I have been troubleshooting an unrelated problem. In 40 minutes of server side logging I have 509 instances of this API call happening

Re: ARGetMultipleCurrencySetRatios X a zillion

2008-08-13 Thread Axton
Can you elaborate on this? we are having performance problems Anything specific? Any examples? Axton Grams On Wed, Aug 13, 2008 at 3:31 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I have been troubleshooting an unrelated problem. In 40 minutes of server side logging I have 509

Re: Accessing Java API at Exec Time

2008-07-29 Thread Axton
from a form). Axton Grams On Tue, Jul 29, 2008 at 9:57 AM, Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] wrote: ** Hi folks, I would like to know if there is a way to integrate ARS with a specific method / service java... I have an implemented service in java called getInfoCustomerByKey(), I

Re: Syncing two forms in two different servers for failover

2008-07-29 Thread Axton
http://www.adp-gmbh.ch/ora/concepts/redo_log.html http://download-uk.oracle.com/docs/cd/B10501_01/server.920/a96521/onlineredo.htm#3848 Axton Grams On Tue, Jul 29, 2008 at 12:49 PM, Ravi [EMAIL PROTECTED] wrote: Thanks for the response. forgot to mention. I am using Oracle. Kaiser Norm E

Re: Performance improvement

2008-07-28 Thread Axton
) - data model (what % of cpu time is used just copying the same data over and over again) Axton Grams On Mon, Jul 28, 2008 at 11:14 PM, patrick zandi [EMAIL PROTECTED] wrote: ** no more than 7 indexes of any kind on any 1 form that is for submitting - (makes the creates faster) 15 for history

Re: Possible Outer Join Bug ....Can anyone confirm or know if there is a fix?

2008-07-25 Thread Axton
Thanks. Axton Grams On Fri, Jul 25, 2008 at 8:17 AM, Garrison, Sean (Norcross) [EMAIL PROTECTED] wrote: Hey Axton ... I was told ARS 7.0.1 patch 7 or greater fixes this issue ... Thanks, Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL

Re: Possible Outer Join Bug ....Can anyone confirm or know if there is a fix?

2008-07-24 Thread Axton
join are the only data sets I need. All of the other joins are just clutter. This feature should even be bundled with the ability to support unions, aggregate functions, column concatenation, and all of the other things that are possible on every db that Remedy runs on. Axton Grams Environment

Re: Weird mid-tier issue - workstation specific

2008-07-23 Thread Axton
Hold down CTRL+Shift and press the refresh button in the browser after acknowledging the error on the mid-tier page. If you want to see the root of the issue, compare the cached js files from the mid-tier server on the problematic workstation and the working workstation. Axton Grams On Wed, Jul

Re: Limiting SQL select statements by AGE

2008-07-23 Thread Axton
ad-u15 select sysdate from dual 2 / SYSDATE - 23-JUL-08 On Wed, Jul 23, 2008 at 3:09 PM, Payne, George [EMAIL PROTECTED] wrote: ** ARS 7.0.01 P05 DB Oracle 10g I'm looking to make a Set Fields Filter Action to Count the number of records in an ARS Table where the value of

Re: Buy vs. Build

2008-07-23 Thread Axton
statement is that the product is no longer a viable option for it's customers and sales plummet. This will force an adjustment to the pricing model that makes the product marketable. You have to consider the existing forces that are already in play. Axton Grams On Wed, Jul 23, 2008 at 3:00 PM

Re: Buy vs. Build

2008-07-23 Thread Axton
-1016_3-6126885.html Not advocating anything, just running the cards of the unspoken sides. Much of everything is in a trap, to varying degrees, just trying to drop all premonitions and have an open view of all sides. Axton Grams On Wed, Jul 23, 2008 at 4:49 PM, Kaiser Norm E CIV USAF 96 CS/SCCE

Re: Help with a UNIX script to STOP the AREmail daemon

2008-07-22 Thread Axton
in various places, it may not flush all log entries, etc. Axton Grams On Tue, Jul 22, 2008 at 12:55 PM, Ramey, Anne [EMAIL PROTECTED] wrote: Not if your armonitor is set up to restart it. That just kills the process, and then armonitor detects it and restarts the process. Anne Ramey

Re: Unqualified Searches in Very Large Enterprises -- Thoughts, Please

2008-07-22 Thread Axton
only forms) Axton Grams On Tue, Jul 22, 2008 at 3:25 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: ** Hi everyone: I wanted to get everyone's take on this thorny issue…I know this matter has been discussed many times before, but I wanted to put a new twist

Re: Help with a UNIX script to STOP the AREmail daemon

2008-07-22 Thread Axton
Sure, but to skip from 15 to 9 without giving the process a chance is a bad practice. Axton Grams On Tue, Jul 22, 2008 at 3:22 PM, Ramey, Anne [EMAIL PROTECTED] wrote: If it's totally hung, necessitating a kill, it often requires a kill -9. Anne Ramey *** E

Re: Trouble retrieving diary entries

2008-07-22 Thread Axton
This should have some examples: http://arswiki.org/projects/dotnetutil/browser/ARS_CreateDiaryForm/Trunk/ARS_CreateDiaryForm http://arswiki.org/projects/dotnetutil/browser/ARS_CreateDiaryForm/Trunk/ARS_CreateDiaryForm/Module1.vb Axton Grams On Tue, Jul 22, 2008 at 3:22 PM, Monty [EMAIL

Re: Buy vs. Build

2008-07-22 Thread Axton
That's driven by who BMC decides market to. It's also driven by the competition in each software segment. Axton Grams On Tue, Jul 22, 2008 at 3:32 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Yes...it is an awesome RAD environment but it's extremely hampered by its

Re: Unqualified Searches in Very Large Enterprises -- Thoughts, Please

2008-07-22 Thread Axton
Just offering options. They all have their warts. You just have to find which one works for you. Axton Grams On Tue, Jul 22, 2008 at 3:38 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Yes...but the limit the number of requests returned approach has that nasty tendency

Re: Statement of Direction available for 64-bit UNIX/Linux server executable roadmap

2008-07-21 Thread Axton
and sell 32-bit platforms and corporations will continue to use them in a production environment. Axton Grams On Mon, Jul 21, 2008 at 11:03 AM, Easter, David [EMAIL PROTECTED] wrote: ** Any idea when we might see one for windows as well? Not at this time, no. Internal discussions are still

Re: Statement of Direction available for 64-bit UNIX/Linux server executable roadmap

2008-07-21 Thread Axton
Seems one code line could cover both, just a different build process; which does translate to more work for patch release, build, testing, etc. MS may no longer release 32-bit versions of their OS, but they will be supported long beyond the date the last one was released. Axton Grams On Mon

Re: Survey on my site

2008-07-21 Thread Axton
5$ per click, jk On Mon, Jul 21, 2008 at 8:39 PM, Daniel Bloom [EMAIL PROTECTED] wrote: It does say if you are in the first 100. How much do you get for having the link Matt? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: Help with a UNIX script to STOP the AREmail daemon

2008-07-21 Thread Axton
And the process says ouch and disappears never to be seen again. Axton On Mon, Jul 21, 2008 at 4:15 PM, Gary Opela (Corporate) [EMAIL PROTECTED] wrote: Kill -9 !!! Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http

Re: MidTier Servlet Exec

2008-07-18 Thread Axton
Hint: Open the config.properties file in the mid-tier install directory (war/WEB-INF/classes), change the following parameter: arsystem.password I don't have the value that reflects 'arsystem', maybe someone on the list can provide that. Axton Grams On Fri, Jul 18, 2008 at 11:51 AM, Pargeter

Re: OT: Friday (strange) humor

2008-07-18 Thread Axton
Though I don't consider myself an old guy, that's what came to mind when I first read it. Axton Grams On Fri, Jul 18, 2008 at 11:38 AM, Tim Widowfield [EMAIL PROTECTED] wrote: ** I hope I'm not the only old guy who was thinking old tubes was a reference to vacuum tubes. - Original

Re: submitter access to fields in notify

2008-07-11 Thread Axton
Public read at the field level, with the exceptions on fid 1 in some cases and on fields that generally shouldn't be available (demographic, financial, etc); permissions on the form should vary depending on the need; write permissions on the fields should vary depending on the need. Axton Grams

Re: Midtier 7.1 install issue

2008-07-09 Thread Axton
Differences in your environment could cause the issue. Different shell, different binaries (test, tset, grep, awk, etc.), different character sets, etc. Axton Grams On Wed, Jul 9, 2008 at 9:42 AM, [EMAIL PROTECTED] wrote: Hi, Thanks for the tip. I tried it out but editing out the code

Re: using Web base (Mid tier ) or client

2008-07-09 Thread Axton
jvm can only use 32-bit pointers, meaning that it can only address memory up to 32-bits. Sure the OS can recognize 4gb, but a 32-bit process can not use more than it can address. Axton Grams On Wed, Jul 9, 2008 at 10:21 AM, Bilinski, John [EMAIL PROTECTED] wrote: Roseta, Although I cannot give

Re: Using an Alias with MidTier

2008-07-09 Thread Axton
, connector. Axton On Wed, Jul 9, 2008 at 6:38 PM, Janie [EMAIL PROTECTED] wrote: Hey Axton, I've done everything you mentioned and I still get the dual Server links. I do not have dual links with the Server and the Fully qualified domain name Server entry -- just the Alias. Any additional

Re: MidTier 7.1 Patch 3 war deploy

2008-07-07 Thread Axton
Field 20131 on the AR System User Preference form is 'TableField Column Order'. Make sure you have that field on the form. This is from a 7.0.1 server; what version is sula6 running? Axton Grams On Mon, Jul 7, 2008 at 10:54 AM, W Scott Russell [EMAIL PROTECTED] wrote: ** Here is the java

Re: integration of SSO with Remedy

2008-07-07 Thread Axton
An AREA plugin can authenticate against any external authentication server; the one bundled with ARServer is for LDAP authentication. Axton Grams On Mon, Jul 7, 2008 at 10:10 AM, Remedy Maniac [EMAIL PROTECTED] wrote: dear listers, we would like to integrate our ARSystem with SSO. Namely CAS

Re: Using an Alias with MidTier

2008-07-07 Thread Axton
; the default value for the field in the user preference record is the name of the auth server as defined in the mid-tier config. Axton Grams On Mon, Jul 7, 2008 at 11:15 AM, LJ Longwing [EMAIL PROTECTED] wrote: ** Each server you specify in your mid-tier config, is a separate server...even if it's

Re: MidTier 7.1 Patch 3 war deploy

2008-07-07 Thread Axton
Can you turn on the server side sql logs and post the sql statement that returns ORA-00904. Thanks, Axton On Mon, Jul 7, 2008 at 11:30 AM, W Scott Russell [EMAIL PROTECTED] wrote: ** Axton, sula6 is a 7.1p3 server and the field does exist. I have also tried accessing a 6.3 server

Re: MidTier 7.1 Patch 3 war deploy

2008-07-07 Thread Axton
Also, field 23628 is 'Table Field Refresh Interval', which does not exist on my 7.0.1 server, but does exist on my 7.1 server. Verify that you have this field on the AR System User Preference record. Axton Grams On Mon, Jul 7, 2008 at 11:49 AM, Axton [EMAIL PROTECTED] wrote: Can you turn

Re: Using an Alias with MidTier

2008-07-07 Thread Axton
multiple servers listed in the 'Server List' field on your preference record, you will show entry points for all the listed server against which you successfully authenticate, even if two of the servers are in fact the same server. Axton Grams On Mon, Jul 7, 2008 at 11:33 AM, Axton [EMAIL

Re: Using an Alias with MidTier

2008-07-07 Thread Axton
in the server list in the mid-tier config (this applies to the user tool). That's to say if a user logged in to rdev01, which is aliased as remdev, and only remdev was listed as the arservers in the mid-tier config, they fb would return an error and not render. Axton Grams On Mon, Jul 7, 2008 at 11:56

Re: Email Engine AR 7.0.1

2008-07-07 Thread Axton
Which IMAP server are you using? We've had funky issues with Domino's IMAP server (null from address). Axton Grams On Mon, Jul 7, 2008 at 11:59 AM, Karthick_Selvaraj [EMAIL PROTECTED] wrote: ** We are also facing the same issue with the email engine. Incoming suddenly stops working and we

Re: Using an Alias with MidTier

2008-07-07 Thread Axton
null is the default for server list for my accounts as well, though if null, it appears that 'AR Server' has a value. For the accounts where I log in to multiple servers, 'Server List' has the list of servers and 'AR Server' is null. Axton Grams On Mon, Jul 7, 2008 at 11:56 AM, Carey Matthew

Re: MidTier 7.1 Patch 3 war deploy

2008-07-07 Thread Axton
Somebody, broke, err... fixed that in the latest release :) The compatibility matrix states that 7.1 mid-tier support 6.3, 7.0.1, and 7.1 arservers. I would suggest you report this as a defect that was introduced in patch 7.1 patch 3. Axton Grams On Mon, Jul 7, 2008 at 12:50 PM, W Scott

Re: Possible Outer Join Bug ....Can anyone confirm or know if there is a fix?

2008-07-07 Thread Axton
IMHO, anything that causes arserverd to crash (segfault, etc.) is a defect. Axton Grams On Mon, Jul 7, 2008 at 2:54 PM, Garrison, Sean (Norcross) [EMAIL PROTECTED] wrote: ** I have designed a table that will be used to determine impact: Impact Table __ Id ProductID

Re: WUT GLE vs MT GLEWF in Modify People

2008-07-07 Thread Axton
WHERE ROWNUM = 2, why would it only return the first 2 or 3 rows on the web and not the user tool? Axton Grams On Mon, Jul 7, 2008 at 3:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** My first thought was that the mid-tier does a with fields in order to reduce the subsequent calls to the DB

Re: WUT GLE vs MT GLEWF in Modify People - RESOLVED (explained?)

2008-07-07 Thread Axton
Any chance you can coerce the specifics of the known issue that can happen in certain circumstances? Axton Grams On Mon, Jul 7, 2008 at 5:56 PM, William Rentfrow [EMAIL PROTECTED] wrote: I have been informed that this is a known issue that can happen in certain circumstances. The plan

Re: submitter access to fields in notify

2008-07-02 Thread Axton
In the past, explicit permissions would not allow the field to be sent in the email as an attached field. It was required that the field be defined with public read access to be able to send the field as an attached field. Axton Grams On Wed, Jul 2, 2008 at 3:05 PM, LJ Longwing [EMAIL PROTECTED

Re: Email Engine AR 7.0.1

2008-07-02 Thread Axton
I've had similar issues where certain incoming messages would cause the email engine to crash (7.0.1 p1). Axton Grams On Wed, Jul 2, 2008 at 3:20 PM, Rick Cook [EMAIL PROTECTED] wrote: ** Just a wild thought here: I wonder if it's really a problem with the memory used by Java being maxed out

Re: arInvokeGuide example

2008-07-01 Thread Axton
You can right click on a view field and select 'show source' to see how these things work. Axton Grams On Mon, Jun 30, 2008 at 10:10 AM, huntmon [EMAIL PROTECTED] wrote: FYI, Here is simple example. html head SCRIPT language=JavaScript function callguide() { if (window.external != null

Re: Oracle 10G R2 - Case Sensitivity - ITSM 7

2008-07-01 Thread Axton
, you will need to manually drop/create the index. I say manual, but it could be scripted (pl/sql - shell/perl/etc) so that you check for and recreate the indexes using some type of scheduler (e.g., cron). Axton Grams On Tue, Jul 1, 2008 at 11:33 AM, Boucher, Philip [EMAIL PROTECTED] wrote: Hi

Re: Remedy - sensitive to network performance?

2008-06-27 Thread Axton
internet. Axton Grams On Fri, Jun 27, 2008 at 7:23 AM, Dave Saville [EMAIL PROTECTED] wrote: On Thu, 26 Jun 2008 12:06:25 -0600, Dave Wilmot wrote: Dave, Your systems administrator(s) should easily be able to isolate the network as the problem (or not) by running one or more utilities which

Re: Calculating Time

2008-06-27 Thread Axton
b - a = c c is seconds c mod 60 = seconds c / 60 = minutes with a remainder in seconds c / 3600 = hours with a remainder in seconds drop the remainder for minutes and hours, then you can create a string with the format of hours:minutes:seconds Axton Grams On Fri, Jun 27, 2008 at 10:18 AM

Re: Remedy and Multiple CPUs

2008-06-27 Thread Axton
The only knobs you have are the queue/thread settings in the server information. There are some things introduced in 7.1 to help with this as well: multi-threaded escalation engine. Axton Grams On Fri, Jun 27, 2008 at 10:49 AM, Benjamin Trimmer [EMAIL PROTECTED] wrote: ** Is there a setting

Re: Remedy - sensitive to network performance?

2008-06-26 Thread Axton
://msdn.microsoft.com/en-us/library/aa374342(VS.85).aspx Axton Grams On Thu, Jun 26, 2008 at 10:30 AM, Howard Richter [EMAIL PROTECTED] wrote: ** David, That sounds about right on the load (but with out knowing the number of users and tickets created per day that is a guess). You could go olld school to pin

Re: Remedy - sensitive to network performance?

2008-06-26 Thread Axton
to the server. If you enable the active link and api logging on the client side, it should be fairly evident where the time is going. See what you can eliminate and what you can offload to the server side. Axton Grams On Thu, Jun 26, 2008 at 10:35 AM, Barber, David [EMAIL PROTECTED] wrote: ** Tickets

Re: Remedy - sensitive to network performance?

2008-06-26 Thread Axton
-heart.tgz http://webscripts.softpedia.com/scriptDownload/TCP-Ping-Download-11907.html Axton Grams On Thu, Jun 26, 2008 at 10:43 AM, Barber, David [EMAIL PROTECTED] wrote: ** With some of the local admin lockdowns not all can do ping/tracert. Adds to the frustration. Have been going over

Re: Remedy - sensitive to network performance?

2008-06-26 Thread Axton
the number of round trips between the client and server - alter the network topology so that the latency is reduced - identify devices that are overloaded causing increases in the latency and address them Axton Grams On Thu, Jun 26, 2008 at 12:43 PM, Susan Palmer [EMAIL PROTECTED] wrote: ** Dave

Re: Renaming a company in ITSM 7

2008-06-25 Thread Axton
This is what happens when (1) you use a column whose values change as a key and (2) you copy the same data all over the place. Axton Grams On Wed, Jun 25, 2008 at 10:48 AM, Moore, Christopher Allen [EMAIL PROTECTED] wrote: ** Rick, I didn't have any specific concerns- just trying to do

Re: 9280 - Server not present in configured servers list

2008-06-18 Thread Axton
Server Information- Advanced- Default Web Path The configured server list is what is configured in the mid-tier configuration page under ar servers. Axton Grams On Wed, Jun 18, 2008 at 11:12 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** I know a bunch of people have gotten this error

Re: Unable to retrieve data from a form

2008-06-18 Thread Axton
Turn on the client side sql logging to see where it stops, then go from there. Axton Grams On Wed, Jun 18, 2008 at 6:14 AM, Ankur Gulati [EMAIL PROTECTED] wrote: ** Hi Guys, Another thing which I forgot to mention, the status bar at the bottom does show that it found the record and it gets

Re: Get all results from a SQL call

2008-06-16 Thread Axton
the entire record set as a single string, which would be even more efficient. Axton Grams On Mon, Jun 16, 2008 at 8:15 AM, Dwayne Martin [EMAIL PROTECTED] wrote: Here's my algorithm. There may be better ones. You have an Active Link Guide: FormName:Find Records with these ALs and Label

Re: Capture NT login on Mid Tier

2008-06-16 Thread Axton
What web server are you using? Axton On Mon, Jun 16, 2008 at 7:38 AM, Tanner, Doug [EMAIL PROTECTED] wrote: ** DEVELOPMENT - I am running Mid-Tier 7.1 Patch 2 (ARS 7.1 Patch 2) Running a little application (Charity Auction) that allows guest users. 1. What I want to do

Re: Capture NT login on Mid Tier (U)

2008-06-16 Thread Axton
. Not sure how vbscript will work with non-MS browsers though; can't remember if it is server-side or client-side. Axton Grams On Mon, Jun 16, 2008 at 9:33 AM, Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED] wrote: UNCLASSIFIED We are using ARS 6.3 patch 21 Windows 2003 server SQL 2000 Help

Re: OT: Anyone know of any good free blogs?

2008-06-13 Thread Axton
One of the primary factors will be the languages you can/will support on the web server. Try narrowing it down using that: java, php, ruby, python, etc. Axton On Fri, Jun 13, 2008 at 10:35 AM, Gary Opela (Corporate) [EMAIL PROTECTED] wrote: ** We have a request to look into adding a blog

Re: OT: Anyone know of any good free blogs?

2008-06-13 Thread Axton
They are all going to require some type of language/data storage support (e.g., oracle, mysql, pgsql, sqlite, etc.) on the back end above and beyond html. Axton On Fri, Jun 13, 2008 at 11:16 AM, Gary Opela (Corporate) [EMAIL PROTECTED] wrote: Well, what we have been tasked with is to find

Re: Question: Is anyone out there running Mid-Tier v7.1.0 on a 64-bit Windows 2003 OS with a 64-bit JVM?

2008-06-12 Thread Axton
libraries. http://forum.java.sun.com/thread.jspa?threadID=277239 http://mindprod.com/jgloss/jni.html Axton On Thu, Jun 12, 2008 at 1:23 PM, Bilinski, John [EMAIL PROTECTED] wrote: ** All, I just got off the phone with BMC Technical Support and they told me that they do not support nor recommend

Re: Caught Exception Error (UNCLASSIFIED)

2008-06-10 Thread Axton
columns, adding/removing fields, etc.). Axton Grams On Tue, Jun 10, 2008 at 10:30 AM, FRANK, GORDON CTR DISA JSSC [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE The fix for this is to clear cache in both the Mid-Tier Config.jsp and/or your browser cache. This usually does

Re: Schema: BIN$P9nIvT+TSejgRAADut5Q1w==$0 ??

2008-06-06 Thread Axton
Oracle 10g incorporated the idea of a recycle bin for dropped objects. You have to manually purge the dropped objects to remove them permanently. http://www.orafaq.com/node/968 http://www.rampant-books.com/art_liu_10g_flashback_feat.htm Axton Grams On Thu, Jun 5, 2008 at 11:45 AM, Ravi [EMAIL

Re: portmapper and load balancer

2008-06-04 Thread Axton
on the load balancing device to see what it redirects and what it disregards. Axton Grams On Wed, Jun 4, 2008 at 11:19 AM, Ann Kosch [EMAIL PROTECTED] wrote: On Wed, 4 Jun 2008 09:40:53 -0500, Grooms, Frederick W [EMAIL PROTECTED] wrote: Responses below. I appreciate the time you took to respond

Re: OT--Need Remedy Architect--Direct Hire

2008-06-03 Thread Axton
I don't know, sounds like fun. To me, diversity in responsibility is a good thing. Keeps it interesting. Axton On Tue, Jun 3, 2008 at 11:31 AM, Rick Cook [EMAIL PROTECTED] wrote: ** He must have missed the whole walking on water qualification, too, though it is implied. They're looking

Re: Issue installing itsm patch 7

2008-06-03 Thread Axton
I think it boils down to too many managers and marketing/sales people and not enough talent. Could be for a number of reasons: misaligned priorities, issues with employee retention, corner cutting, etc. Axton On Tue, Jun 3, 2008 at 1:07 PM, Rick Cook [EMAIL PROTECTED] wrote: ** I dunno, Howard

Re: Adding custom header to SMTP header for emails from AREmail engine?

2008-06-03 Thread Axton
Not that I know of. You may have better luck doing that in your MTA. Axton On Tue, Jun 3, 2008 at 7:28 AM, Ravi [EMAIL PROTECTED] wrote: Hi: out of the box, remedy sends things such as X-Priority, Organization among others in the email header. Is it possible to configure AREmail engine

Re: ARERR [8755] The specified plug-in does not exist. : REMEDY.ARF.CAI

2008-05-29 Thread Axton
file is not referencing the dll that provides this plug-in function. Axton Grams On Thu, May 29, 2008 at 10:56 AM, Benedetto Cantatore [EMAIL PROTECTED] wrote: ** I'd like to say yes, but its been awhile since I've done the installation. This is a dev box, so while not everything has been

Re: Next ID Blocking = faster submits?

2008-05-28 Thread Axton
What about performing the same test creating a series of entries on separate threads. Then break down the results based on the thread count. Axton Grams On Wed, May 28, 2008 at 4:01 PM, Rick Cook [EMAIL PROTECTED] wrote: ** I've been doing some testing to see how much this really helps

Re: No available columns when creating a view form from SQL

2008-05-23 Thread Axton
Things may be tricky if you don't know where to look below the surface. Turn on your server sql logs and try to load the columns in the admin tool; find the statement in the sql logs that attempts to return the columns, see why it doesn't, then things may not be so tricky. k, tricky maybe? Axton

Re: Oracle Index Performance

2008-05-23 Thread Axton
- physical reads associated with full/range table scans Axton On Fri, May 23, 2008 at 11:50 AM, Robert Halstead [EMAIL PROTECTED] wrote: ** The form in question does have a lot of fields. 10 Attachment fields, a diary field, and probably around 100 mixed fields (character, integer, menu's

Re: Oracle Index Performance

2008-05-22 Thread Axton
!= will typically cause a table scan of some type; it could be a partial table scan (of a small number of rows) or a full table scan, depending on how Oracle breaks down and processes the query. Axton On Thu, May 22, 2008 at 12:49 PM, J.T. Shyman [EMAIL PROTECTED] wrote: ** One more comment

Re: Uninstall Remedy 7.0 on Solaris and Oracle backend

2008-05-16 Thread Axton
and /etc/arsystem Axton On Fri, May 16, 2008 at 2:07 PM, Rick Cook [EMAIL PROTECTED] wrote: ** I don't know about a script for *NIX, but you might also remove startup scripts from /etc/*.d directories, and I think some log files build in /usr/tmp. Rick On Fri, May 16, 2008 at 10:59 AM

OT: Friday Humor

2008-05-09 Thread Axton
A little boy goes to his dad and asks, What is politics? Dad says, Well son, let me try to explain it this way: I'm the breadwinner of the family, so let's call me capitalism. Your Mom, she's the administrator of the money, so we'll call her the Government. We're here to take care of your needs,

Re: RANT: arimportcmd

2008-05-08 Thread Axton
using tr, vi, sed, etc.: cat infile | sed -e 's/^M$//g' outfile ^M is entered using CTRL-V CTRL-M Axton Grams On Thu, May 8, 2008 at 2:05 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** I just got done working with BMC regarding a mapping problem and I'm not liking their answer. I wanted to poll

Re: Q: Underlying Specifics - Data Connection

2008-05-01 Thread Axton
Also, anything that blocks an http request to servlet x will cause this error. I've seen this happen when an xss plugin on the web server disallowed certain requests. Axton Grams On Thu, May 1, 2008 at 9:33 AM, Garrison, Sean (Norcross) [EMAIL PROTECTED] wrote: ** Is all this running

Re: Q: Underlying Specifics - Data Connection

2008-05-01 Thread Axton
to chase. Axton Grams On Thu, May 1, 2008 at 10:27 AM, Craig Carter [EMAIL PROTECTED] wrote: Hi Axton, This is actually all https and the web site is anonymous access (standard IUSR account) so ServletExec should be available to any request. Wouldn't all requests to ServletExec come through

Re: Administrative Access

2008-04-28 Thread Axton
There always were ways though, using attachment fields and filters, or how about a run process `cat /var/log/remedy/arfilter.log | mail -s Filter Log [EMAIL PROTECTED] Or if they are silly enough to run arserver as root, there are lots more possibilities. Axton Grams On Mon, Apr 28, 2008 at 10

Re: 390600 : The database is not the expected version (may need to run upgrade program) (ARERR 36)

2008-04-23 Thread Axton
. As an informational tidbit, the db version is stored in the db at control.dbversion. dbvars ver 22 7.0.1 23 7.1 Axton Grams On Wed, Apr 23, 2008 at 6:19 AM, Misi Mladoniczky [EMAIL PROTECTED] wrote: Hi, The upgrade seems to have failed. The binaries are installed, but the databas upgrade

Re: 390600 : The database is not the expected version (may need to run upgrade program) (ARERR 36)

2008-04-23 Thread Axton
the db upgrader does and manually applying it to your 6.3 schema). Axton Grams On Wed, Apr 23, 2008 at 10:47 AM, Meenakshinathan [EMAIL PROTECTED] wrote: Hi All, Thanks for the response. Let me clearly explain once again. Previously the remedy server 6.3 connects the remote database oracle

Re: Remedy Integration

2008-04-23 Thread Axton
It depends what api you want to use. C api is documented in the product pdf's; java api is provided as a javadoc jar included in the server install. Other languages have their own documentation, arsper, etc. Axton Grams On Wed, Apr 23, 2008 at 11:18 AM, Andy Hey [EMAIL PROTECTED] wrote

Re: Login Page Modify

2008-04-23 Thread Axton
Modify login.jsp in the war you have deployed. Axon Grams On Wed, Apr 23, 2008 at 11:17 AM, Riley, Russel [EMAIL PROTECTED] wrote: ** Does anyone know of a way to create a custom login in page on the web interface to the Remedy web front end? My question stems from we are changing ways

Re: Two Instances on the Same Oracle Server

2008-04-22 Thread Axton
This will work fine. Axton On Tue, Apr 22, 2008 at 9:08 AM, Scott Philben [EMAIL PROTECTED] wrote: arslisters: We have two unix applications servers (Solaris, ARS 6.3, Oracle 9i) that we would like to point at the same Oracle server using different instances(?)/tablespaces(?)/databases

Re: Wrong UID being used by mid-tier 7.1

2008-04-21 Thread Axton
How is authentication performed (customized login.jsp and/or custom area plugin)? Axton Grams On Mon, Apr 21, 2008 at 5:15 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** We are having an interesting problem (actually, a series of far-too interesting problems, but this is the most recent

Re: .NET Fast-Export BMC-Remedy Export Utility

2008-04-20 Thread Axton
fyi, gmail, or someone in the middle, removed the attachment. Axton Grams On Sun, Apr 20, 2008 at 3:21 AM, Ali Musa [EMAIL PROTECTED] wrote: ** Hi all: Please find attached the latest version of .NET fast-Export utility, since I was not able to upload it on BMC community-site. Fast

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