from:"Ben Chernys"

RE: [EXTERNAL] Re: Old Remedy 6.3 data

2019-08-16 Thread Ben Chernys

Hi All,

Our product, Meta-Archive 
<http://www.softwaretoolhouse.com/product/SthArch/index.html> , will produce 
html pages of all Remedy data, drilling down to any detail you’d like, with 
links to attachments - all through a configurable spreadsheet.  Customizations 
and bespoke apps are trivial to configure in that sheet.  Will handle any 
release of Remedy and ITSM including 32 bit.  Will also build hierarchical 
indexes and record the URLs and searchable data on ServiceNow forms.  All data 
into CSVs, html files including indexes.

Interested in learning more?  Take a look at the sample ITSM output 
<http://www.softwaretoolhouse.com/product/SthArch/sample/index.html>  on the 
web.  If interested in learning more, send us an email off-list.  

Cheers

Ben Chernys

Cheers,

Ben Chernys
Senior Software Architect

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7+ [ DST ]

Mobile +1 403  554 0887
Email:   ben.cher...@softwaretoolhouse.com 
<mailto:ben.cher...@softwaretoolhouse.com> 
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
BMC ITSM & ServiceNow Forms and Fields spreadsheets.

Meta-Update <http://www.softwaretoolhouse.com/product/SthMupd/index.html> , our 
premium ARS and ServiceNow Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

Meta-Archive <http://www.softwaretoolhouse.com/product/SthArch/index.html>  
does ITSM Archiving your way: your forms and multi-tenant rules, treating each 
root request as a complete tree and checking associations.  Archive to 
different servers, CSV files, HTML pages with links to attachments or archive 
forms.  Our HTML version can write URL links and seartchable values in an ARS 
or ServiceNow form.  Includes Restore abiliy. 

Meta-Databot <http://www.softwaretoolhouse.com/product/Databot/index.html>  is 
an automated, extensibl,e BMC Data Wizard.  It reads a file of data changes and 
sports an Undo feature.

From: ARSList mailto:arslist-boun...@arslist.org> 
> On Behalf Of Sanford, Claire
Sent: August-15-19 1:21 PM
To: ARSList mailto:arslist@arslist.org> >
Subject: RE: [EXTERNAL] Re: Old Remedy 6.3 data

Yes, we moved to another solution.  I enjoy learning the new stuff, but I miss 
the comfort of what I knew like the back of my hand.

We have people come back for change records etc for legal things periodically 
and have to keep it.  

Thank you!

Claire

From: ARSList mailto:arslist-boun...@arslist.org> 
> On Behalf Of LJ LongWing
Sent: Thursday, August 15, 2019 2:04 PM
To: ARSList mailto:arslist@arslist.org> >
Subject: [EXTERNAL] Re: Old Remedy 6.3 data

Carina,

If I'm not mistaken, they aren't using Remedy anymore (moved to another 
solution)so Remedy for them is just in mothballs wanting/needing as little 
time/effort as possible.

On Thu, Aug 15, 2019 at 12:54 PM Burns, Carina mailto:carina.bu...@risd.org> > wrote:

If it’s a custom app, why not import the defs with Designer Studio then DDM the 
records off the old ARSystem with migrator?   Just be sure your database/system 
can handle that volume of data.

I did that for our legacy custom help desk app (built on 4.3 and upgraded thru 
8.1) and it’s all living happily alongside my ITSM/ServiceDesk/Smartit/DWP apps 
 on my 19.02 box.  I just did a basic “main menu” with “open form” active link 
buttons to select the old app forms.  I also created a filter restricting 
record modifies/submits.

If it’s an old ITSM records, could you maybe still migrate/DDM the data and put 
them into archive?  I don’t know If they’d be viewable with whatever level of 
ITSM you’re currently running.

From: ARSList mailto:arslist-boun...@arslist.org> 
> On Behalf Of LJ LongWing
Sent: Thursday, August 15, 2019 1:36 PM
To: ARSList mailto:arslist@arslist.org> >
Subject: Re: Old Remedy 6.3 data

Your option I think is to simply stop using Remedy at that point and just 
access the data at the DB levelif you want to use the Remedy Application, 
you need the Remedy application though.

On Thu, Aug 15, 2019 at 12:12 PM Sanford, Claire 
mailto:claire.sanf...@memorialhermann.org> 
> wrote:

Hey Old Friends!

We have an old Remedy server that is strictly an archive.  We have people ask 
for ticket info a few times a year or so.  We have been told that we have to 
upgrade the server.   Since the old server is 32bit and the new one is 64bit, 
they are telling me I have to reinstall the apps that are on the server.

Does anyone have a front end for an old Remedy system that does not entail 
reinstalling the apps?

RE: Web Services installation 1805

2019-05-14 Thread Ben Chernys

Hi Rafael,

 

Thanks for your response.  This is the inconsistent doc I was referring to.  
When you run the installer from a separate machine it never gets to the 
selection screen for Web Services as it says “cannot be installed” for a remote 
server.

 

I am going to try to install it on the server itself and then move it to 
another machine.

 

Cheers

Ben

 

From: ARSList  On Behalf Of Rafael Rodriguez
Sent: May-13-19 4:35 PM
To: ARSList 
Subject: Re: Web Services installation 1805

 

Hello Ben,

 

Is this a Server Group environment? See documentation link 
https://docs.bmc.com/docs/brid/1805/installing-bmc-atrium-core-web-services-components-813429826.html

 

*  You cannot install BMC Atrium Web services directly in a server group. BMC 
recommends to install BMC Atrium Web Services on a separate machine and then 
configure it for the server group.

 

On Mon, May 13, 2019 at 5:13 AM Ben Chernys mailto:ben.cher...@softwaretoolhouse.com> > wrote:

Hi Folks,

Windows; MS SQL Server; ITSM 1805.

Just a quick Q.  When 1805 was installed, CMDB Core was installed but CMDB
Web Services was not.

It turns out BMC said it wasn't needed but apparently, it is.  

The doc says NOT to install Web Services on the same box as the Remedy
server, but when I run the installer on another box, (the mid-tier box) it
never gets to the product selection screen because of an error:  "Product
cannot be installed for a remote AR server".

Any clues or documentation URLs on how I can install the CMDB Web Services ?
(especially doc not in conflict with the installer)

Cheers
Ben Chernys
www.softwaretoolhouse.com <http://www.softwaretoolhouse.com> 

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Web Services installation 1805

2019-05-13 Thread Ben Chernys

Hi Folks,

Windows; MS SQL Server; ITSM 1805.

Just a quick Q.  When 1805 was installed, CMDB Core was installed but CMDB
Web Services was not.

It turns out BMC said it wasn't needed but apparently, it is.  

The doc says NOT to install Web Services on the same box as the Remedy
server, but when I run the installer on another box, (the mid-tier box) it
never gets to the product selection screen because of an error:  "Product
cannot be installed for a remote AR server".

Any clues or documentation URLs on how I can install the CMDB Web Services ?
(especially doc not in conflict with the installer)

Cheers
Ben Chernys
www.softwaretoolhouse.com

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SW00453874 claims to be fixed in 8.1.01 patch 1 yet I am encountering (almost) the same issue in 9.1.05 patch 5

2019-03-29 Thread Ben Chernys

Hi Folks,

I see that BMC claims to have fixed SW00453874 in 8.1.01 patch 1 but I am 
encountering the same issue in 9.1.05 patch 5

The issue above is AR Output  step is unable to update join forms.  When I 
examine logs, it does not seem to be exactly the same issue.

I see a new record being created and only half(ish) the assignments being 
applied.

Looking at the logs shows me that there’s a ME (that’s a whole other story of 
bugs and work-arounds) on AST:ComputerSystem with the right Request ID even 
though I do NOT see an SQL query for the form at all!

Finally, I see a Push Fields from ASI:SHR:All_600_PushToBMCForm which seems to 
have only my assignments in the push and cases a Create on all real forms in 
the Join of BMC..CompSys and a SE (update) on AST:Attributes.

Next order of business is assigning the instanceid on extant CIs and NULL for 
new ones which will most likely work around this problem.

I am amazed at the efforts involved and all the work-arounds needed in using 
this tool.  None of these issues exist with Meta-Update and efforts are orders 
of magnitude smaller.

Cheers

Ben Chernys

 

 

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RE: SNOW Migration

2019-03-19 Thread Ben Chernys

Hi Christian,

 

Meta-Update can transfer what ever you like, however you like, by opening
connections simultaneously to Remedy and ServiceNow.  This include
attachments, permissions, etc.

 

In addition, Meta-Archive will archive data to HTML and copy the generated
URLs and selected searchable fields to a ServiceNow form.

 

Contact me off-list for more info.

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:<mailto:ben.cher...@softwaretoolhouse.com>
ben.cher...@softwaretoolhouse.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

 <http://www.softwaretoolhouse.com/product/SthMupd/index.html> Meta-Update,
our premium ARS and ServiceNow Data tool, lets you automate your imports,
migrations, in no time at all, without programming, without staging forms,
without merge workflow. 

 

 <http://www.softwaretoolhouse.com/product/SthArch/index.html> Meta-Archive
does ITSM Archiving your way: with your forms and your multi-tenant rules,
treating each root request as a complete tree and checking associatuions.
Archive output to different servers, HTML pages with links to attachments or
archive forms.

 

 <http://www.softwaretoolhouse.com/product/Databot/index.html> Meta-Databot
is an automated, extensible BMC Data Wizard.  It reads a file of data
changes and sports an Undo feature.

 

Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep
your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: ARSList  On Behalf Of Smerz, Christian
Sent: March-18-19 9:49 PM
To: ARSList@arslist.org
Subject: SNOW Migration

 

Hi folks,

I know there are several folks who have been working with Remedy as well as
SNOW who subscribe to this list.  I'd like to get some honest perspectives
as to your opinions, migration experiences, customer service, pricing, level
of effort to from a project perspective to make the jump assuming full ITSM.
The spectre of SNOW has been seen so I'm gathering information.  Thanks in
advance.

 

Christian Smerz

 

  _  


This message (including any attachments) is confidential and intended for a
specific individual and purpose. If you are not the intended recipient,
please notify the sender immediately and delete this message.

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RE: weird problem ARERR 90; need suggestions

2019-02-01 Thread Ben Chernys

Hi Doug,

 

Thanks for responding.  That’s what I thought too, but there is something 
strange in the “new” ARERR 90 I’m afraid.

 

I tried this on my laptop with no access to the server mentioned and got a 
proper 90:

 

093701.357 E ARGetServerInfo returned an error 2.  Status messages: 1

093701.357 E ARGetServerInfo ==> 2, 90, Cannot open catalog; Message number = 
90 cent-91 : RPC: Rpcbind failure - RPC: Timed out

 

Here’s what I got on the actual server box: (one with a specified RPC port and 
the other not.  Both with the correct TCP port.

 

102931.002 q Server Type: Remedy ARS

102931.002 q Server:(  9) localhost

102931.002 q User:  (  8) ex004395

102931.002 q Port:46262

102931.002 q RPC: 390600

102931.016 E ARGetServerInfo returned an error 2.  Status messages: 1

102931.017 E ARGetServerInfo ==> 2, 90, Cannot establish a network connection 
to the AR System server localhost : RPC: Success

 

103108.327 q Server Type: Remedy ARS

103108.343 q Server:(  9) localhost

103108.343 q User:  (  8) ex004395

103108.343 q Port:46262

103108.408 E ARGetServerInfo returned an error 2.  Status messages: 1

103108.409 E ARGetServerInfo ==> 2, 90, Cannot establish a network connection 
to the AR System server localhost : RPC: Success

 

Note the “RPC Success” message vs. the Rpcbind failed message.

 

I’ve tried every combination of server name including localhost and its IP 
address.  This was working prior to patch 5 being applied.

 

I added Client Type to RPC Restriction mapping:

 

Unidentified Client (0) to 390600 – which is the Admin RCP Port but I note we 
have only one admin thread.  Image attached



 

Should I set that at the Admin thread or should I set that at another thread?   

 

Meta-Update insists that the ARS User have admin rights though the other 
utilities do not.  However some of their calls will fail if the user is not an 
admin (such as an SQL read).  Presumably being an admin is unrelated to the 
admin thread and I should change that RCP to one of the multi-threaded fast RPC 
numbers.

 

I also tried various ClientTypes: driver and mid-tier.  But that also was to no 
avail.  Driver also fails with the same error.

 

BTW.  That addition of Unidentified client was not set into the ar.cfg file.  
We have centralized config in a two member server group.  I am “physically” on 
the admin server and connecting through localhost generally.

 

Cheers,

Ben

 

From: ARSList  On Behalf Of Mueller, Doug
Sent: January-31-19 6:35 PM
To: ARSList 
Subject: RE: weird problem ARERR 90; need suggestions

 

Ben,

 

An error 90 means that it cannot find the server.  Most commonly, either the 
machine cannot be found or the AR Server cannot be found or the AR Server is 
not running and not responding.

 

In your case, the server is clearly present and responding as you can access it.

 

So, is there a possibility it cannot be found?  This can be because of not 
specifying the TCP port if you have a specified TCP port and portmapper 
disabled.  Or you specify a tcp port that is the wrong one.

 

Or, could the machine not be being found.  This could be a DNS issue?   Maybe 
the machine name you are using cannot be found?  Is there a possibility of a 
local hosts file that changed and is overriding a global DNS?  From the same 
session you are running driver/meta-update from, can you ping the server name 
using the same name you are using from those programs?

 

90 is a connectivity problem.  You cannot find/reach the server.  Clearly the 
server is present and responding as access via other mechanisms is working.  
The key in this case is why you are not able to access it from the path you are 
trying.

 

Hopefully, this offers some possibilities,

 

Doug Mueller

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Ben Chernys
Sent: Thursday, January 31, 2019 2:57 AM
To: 'ARSList' mailto:arslist@arslist.org> >
Subject: weird problem ARERR 90; need suggestions

 

Hi Folks,

Up until yesterday, I was able to connect with my Remedy server through the API 
(driver & Meta-Update) – running on the actual server.  Now, I am getting an 
ARERR 90 – RPC Success.

I am still able to connect to the Remedy server through the mid-tier (any 
client machine; mid-tier on a different server) as well as the Pentaho client 
(running on the actual server).

Yesterday, the server was patched to patch 5 and restarted.

I have tried to come in as various client types such as mid-tier and UDM 
Adapter.  I have also tried various RPC ports.  What is odd is that prior to 
applying the patch and restarting there were no issues at all.  The server 
itself was not touched and the firewall as was disabled.

Server version:  9.1.05.005 201812170836
OS: Windows Server 2012 R2 6.3
DB: MS SQL Server 2014 (SP3) 
(KB4022619)

weird problem ARERR 90; need suggestions

2019-01-31 Thread Ben Chernys

Hi Folks,

Up until yesterday, I was able to connect with my Remedy server through the API 
(driver & Meta-Update) – running on the actual server.  Now, I am getting an 
ARERR 90 – RPC Success.

I am still able to connect to the Remedy server through the mid-tier (any 
client machine; mid-tier on a different server) as well as the Pentaho client 
(running on the actual server).

Yesterday, the server was patched to patch 5 and restarted.

I have tried to come in as various client types such as mid-tier and UDM 
Adapter.  I have also tried various RPC ports.  What is odd is that prior to 
applying the patch and restarting there were no issues at all.  The server 
itself was not touched and the firewall as was disabled.

Server version:  9.1.05.005 201812170836
OS: Windows Server 2012 R2 6.3
DB: MS SQL Server 2014 (SP3) 
(KB4022619) 12.0.6024.0

Cheers,
Ben Chernys
www.softwaretoolhouse.com

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RE: Changing a Remedy Login ID In Bulk

2018-12-18 Thread Ben Chernys

I just realised I was responding to an email from May 2015.

A bit of a delayed response I’m afraid.  I was in an archive data file and it 
was the top message.  I’ll blame age. 

 

Cheers

Ben

From: Ben Chernys  
Sent: December-18-18 8:21 AM
To: 'arslist@ARSLIST.ORG' 
Subject: RE: Changing a Remedy Login ID In Bulk

 

We wrote a Meta-Update script called Databot  
<http://www.softwaretoolhouse.com/> which works exactly like the BMC Data 
Wizard (by default).  It will read a spreadsheet of changes in login id 
(amongst all the other possibilities) and effect the changes across all forms 
(according to the config).

 

It works by SQL but can be configured to use the Merge API on an individual 
form basis when needed for workflow and integrations.  

Adding your own forms is as easy as adding a line to a spreadsheet.  

 

It is extensible – that is, you can configure your own “Data Admin” jobs and 
sports an “Undo” feature.

 

It is free with Meta-Update and is included in free Meta-Update trials.

 

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:<mailto:Ben.Chernys_AT_softwaretoolhouse.com> 
Ben.Chernys_AT_softwaretoolhouse.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

 <http://www.softwaretoolhouse.com/product/SthMupd/index.html> Meta-Update, our 
premium ARS Data tool, lets you automate your imports, migrations, in no time 
at all, without programming, without staging forms, without merge workflow. 

 

 <http://www.softwaretoolhouse.com/product/SthArch/index.html> Meta-Archive 
does ITSM Archiving your way: with your forms and your multi-tenant rules, 
treating each root request as a complete tree and checking associatuions.  
Archive output to different servers, HTML pages with links to attachments or 
archive forms.

 

 <http://www.softwaretoolhouse.com/product/Databot/index.html> Meta-Databot is 
an automated, extensible BMC Data Wizard.  It reads a file of data changes and 
sports an Undo feature.

 

Pre ITSM 18.08?  Clarify?  HP? Roll your own?  No problem!  You can keep your 
valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList) mailto:arslist@ARSLIST.ORG> > On Behalf Of Timothy Powell
Sent: May-14-15 9:56 AM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Changing a Remedy Login ID In Bulk

 

** 

I can’t speak to ITSM 8.1 because we have not yet upgraded to it, but in ITSM 
7.6.04, you can do this using the Out-of-Box Data Wizard.

In 7.6.04 this is located at:
Application Administration Console/Custom Configuration (tab)/Foundation/Data 
Management Tool/Data Wizard Console

 

HTH,

Tim

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
Sent: Thursday, May 14, 2015 11:23 AM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Changing a Remedy Login ID In Bulk

 

** 

Hello Lister's,

I was wondering if it is possible to update/change an existing Remedy login ID 
of it were to be exported with its GUID or entry ID and then re-imported with 
the changed info. I'm on ITSM 8.1. For example, if I wanted to change "jdowe" 
to "jdowe1", is it possible to do this through export & re-import.

_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.com <http://www.avg.com> 
Version: 2015.0.5863 / Virus Database: 4342/9775 - Release Date: 05/14/15

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RE: Changing a Remedy Login ID In Bulk

2018-12-18 Thread Ben Chernys

We wrote a Meta-Update script called Databot  
<http://www.softwaretoolhouse.com/> which works exactly like the BMC Data 
Wizard (by default).  It will read a spreadsheet of changes in login id 
(amongst all the other possibilities) and effect the changes across all forms 
(according to the config).

 

It works by SQL but can be configured to use the Merge API on an individual 
form basis when needed for workflow and integrations.  

Adding your own forms is as easy as adding a line to a spreadsheet.  

 

It is extensible – that is, you can configure your own “Data Admin” jobs and 
sports an “Undo” feature.

 

It is free with Meta-Update and is included in free Meta-Update trials.

 

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:<mailto:Ben.Chernys_AT_softwaretoolhouse.com> 
Ben.Chernys_AT_softwaretoolhouse.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

 <http://www.softwaretoolhouse.com/product/SthMupd/index.html> Meta-Update, our 
premium ARS Data tool, lets you automate your imports, migrations, in no time 
at all, without programming, without staging forms, without merge workflow. 

 

 <http://www.softwaretoolhouse.com/product/SthArch/index.html> Meta-Archive 
does ITSM Archiving your way: with your forms and your multi-tenant rules, 
treating each root request as a complete tree and checking associatuions.  
Archive output to different servers, HTML pages with links to attachments or 
archive forms.

 

 <http://www.softwaretoolhouse.com/product/Databot/index.html> Meta-Databot is 
an automated, extensible BMC Data Wizard.  It reads a file of data changes and 
sports an Undo feature.

 

Pre ITSM 18.08?  Clarify?  HP? Roll your own?  No problem!  You can keep your 
valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList)  On 
Behalf Of Timothy Powell
Sent: May-14-15 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Changing a Remedy Login ID In Bulk

 

** 

I can’t speak to ITSM 8.1 because we have not yet upgraded to it, but in ITSM 
7.6.04, you can do this using the Out-of-Box Data Wizard.

In 7.6.04 this is located at:
Application Administration Console/Custom Configuration (tab)/Foundation/Data 
Management Tool/Data Wizard Console

 

HTH,

Tim

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
Sent: Thursday, May 14, 2015 11:23 AM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Changing a Remedy Login ID In Bulk

 

** 

Hello Lister's,

I was wondering if it is possible to update/change an existing Remedy login ID 
of it were to be exported with its GUID or entry ID and then re-imported with 
the changed info. I'm on ITSM 8.1. For example, if I wanted to change "jdowe" 
to "jdowe1", is it possible to do this through export & re-import.

_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.com <http://www.avg.com> 
Version: 2015.0.5863 / Virus Database: 4342/9775 - Release Date: 05/14/15

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Meta-Update 5.80 Release

2018-11-27 Thread Ben Chernys

Hi Folks,

 

This email announces the 5.80 release of Meta-Update.

 

As usual, Meta-Update now offers better performance, a new -snQryChk
argument used to prevent accidents on ServiceNow where mistyped queries by
default return all records in a table, new copy option to skip data set by
get filters in attachment fields, updated samples.

 

The web site has been update with new samples and a new way of showing how
they work.  New samples will be added regularly to these.  All samples are
included in the distribution.

 

Remedy to ServiceNow transfers have been production tested and ServiceNow
features include Attachment handling.  

 

Meta-Archive can now generate HTML and update a ServiceNow table with data,
the URL, and attachments from the Remedy request - allowing you to shut-off
unused Remedy servers with full access to the data on ServiceNow, saving you
hardware and software costs and maintenance.

 

Please use your support login to download this version.

 

New:  We are working on generalizing the GUI developed by Spark and that
should be included in the next release.  It is optional.  It will allow
Meta-Update jobs to be defined and used from server through a console.

 

If you do not have a support login, and would like a trial, please contact
us by responding to this email.

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:<mailto:ben.cher...@softwaretoolhouse.com>
ben.cher...@softwaretoolhouse.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

 <http://www.softwaretoolhouse.com/product/SthMupd/index.html> Meta-Update,
our premium ARS Data tool, lets you automate your imports, migrations, in no
time at all, without programming, without staging forms, without merge
workflow. 

 

 <http://www.softwaretoolhouse.com/product/SthArch/index.html> Meta-Archive
does ITSM Archiving your way: with your forms and your multi-tenant rules,
treating each root request as a complete tree and checking associatuions.
Archive output to different servers, HTML pages with links to attachments or
archive forms.

 

 <http://www.softwaretoolhouse.com/product/Databot/index.html> Meta-Databot
is an automated, extensible BMC Data Wizard.  It reads a file of data
changes and sports an Undo feature.

 

Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep
your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

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RE: Can anyone suggest on the bidirectional integration between remedy & service now?

2018-11-21 Thread Ben Chernys

Meta-Update will handle direct Remedy <> SN integration including all 
mappings, attachments, etc as required.

 

Please contact us off-list for more information or a trial.

 

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:   ben.cher...@softwaretoolhouse.com 
<mailto:ben.cher...@softwaretoolhouse.com> 
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update <http://www.softwaretoolhouse.com/product/SthMupd/index.html> , our 
premium ARS Data tool, lets you automate your imports, migrations, in no time 
at all, without programming, without staging forms, without merge workflow. 

 

Meta-Archive <http://www.softwaretoolhouse.com/product/SthArch/index.html>  
does ITSM Archiving your way: with your forms and your multi-tenant rules, 
treating each root request as a complete tree and checking associatuions.  
Archive output to different servers, HTML pages with links to attachments or 
archive forms.

 

Meta-Databot <http://www.softwaretoolhouse.com/product/Databot/index.html>  is 
an automated, extensible BMC Data Wizard.  It reads a file of data changes and 
sports an Undo feature.

 

Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep your 
valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: ARSList  On Behalf Of Roger Justice via 
ARSList
Sent: November-20-18 6:34 AM
To: arslist@arslist.org
Cc: rjust2...@aol.com
Subject: Re: Can anyone suggest on the bidirectional integration between remedy 
& service now?

 

I was involved in a SN to SN integration and the two systems had very different 
state values that required mapping and workflow to set the target system value 
properly. Any field that has predetermined values will need this mapping.



-Original Message-
From: Abhi$hek mailto:abhi.masc...@gmail.com> >
To: ARSList mailto:arslist@arslist.org> >
Sent: Tue, Nov 20, 2018 4:22 am
Subject: Can anyone suggest on the bidirectional integration between remedy & 
service now?

Hi Experts,

 

I am working on a requirement for the bidirectional integration between remedy 
& service now.

Can anyone provide useful suggestion on it & will be highly appreciated.

 

Regards,

AA

 

-- 

 

 

Regards,
Abhishek Anand

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RE: [E] Re: Strange goings on with Attachments in form Report - 9.1.02 (& most probably prior) - Understood, what to do?

2018-10-11 Thread Ben Chernys

Hi Fred,

Well done.  These records are indeed a little different.   Both forms store 
real files because there are lots of non-null attachments in the Report form’s 
Bxxx table.  Just those extra records in Report Definition are handled like 
this.

I thought I standardized all my tools with the same trace args (I did) but I 
forgot that I had to set the server option, so my query tool did not prove that 
I suspected a GET filter after dumping the Report Definitions, and indeed, the 
records in Q have their attachment field value is filled in by a GET filter:

Report:GetReportDefinition Enabled  0500  Get;  ARSERVER  
Action R  2016/12/28 11:28

  Qual: (('Report Attachment Field' = $NULL$) AND ('Report Type' = "Web"))

  Actn:   1 of   1: Set Fields: Num fields:   2 Server: @; Schema: Report 
Definition

Qual:('Report Definition GUID' = $Instance ID$)

Fld   1 of   2:  2010015Report 
Parameters = $2010015-Report Parameters$

Fld   2 of   2:  212  Report Attachment 
Field = $2010012-Report Definition File$

And also interestingly, this filter:

Report:Set Report Definition`! Enabled  0500  Set;  ARSERVER  
Action R  2016/12/28 11:28

  Qual: ((('Instance ID' != $NULL$) AND ('Report Type' = "Web")) AND 
('TR.Report Attachment Field' != $NULL$))

  Actn:   1 of   2: Push Fields: Num fields:   2 Server: @; schema: Report 
Definition

Qual:('Report Definition GUID' = $Instance ID$)

2010012Report 
Definition File = $212-Report Attachment Field$

179Report 
Definition GUID = $179-Instance ID$

  Actn:   2 of   2: Set Fields: Num fields:   1

Fld   1 of   1:  212  Report Attachment 
Field = Value:   $NULL$

So, when an attachment is filled in by a GET filter, it gets this value of a 
buffer.  Attachment rules are not broken – per se.

The Q becomes: what to do about it.  If I back up that table to the file system 
and then restore it, or, the Report will have a real attachment value, as 
opposed to the one retrieved by the GET filter.

The fix I put in is to simply accept that attachment value on retrieval.  I 
suppose I could simply ignore this buffer or flag it as a “buffer on retrieval” 
(ie through a get filter) and assign null to the value but there would be lots 
of instances when a non-NULL value would be useful.  Just not backup and 
restore.  An example for non-null would be when you are copying from Report to 
another form or even ServiceNow.

I suppose I’ll have to let the script writer decide what to do.

H.

Ben Chernys

From: ARSList  On Behalf Of Grooms, Frederick W 
via ARSList
Sent: October-10-18 1:47 PM
To: ARSList 
Cc: Grooms, Frederick W 
Subject: Re: [E] Re: Strange goings on with Attachments in form Report - 9.1.02 
(& most probably prior)

Report may be a little different as there is a form "Report Definition" that 
actually stores the definition attachment for a report

Fred

On Fri, Oct 5, 2018 at 10:49 AM Jason Miller mailto:jason.mil...@gmail.com> > wrote:

With it described like that, it sounds like some kind of plugin at work.

Jason

On Fri, Oct 5, 2018 at 8:22 AM LJ LongWing mailto:lj.longw...@gmail.com> > wrote:

So, you have a record that can get the attachment no problem, but when you look 
at the DB there is no B or BC entry for the attachment?if this is true then 
the only way that can possibly be delivered is through the Remedy server, 
meaning it's not stored in the db at all, it's stored in the Remedy binaries 
and delivered as if it existed in the db.

On Thu, Oct 4, 2018 at 5:56 PM Ben Chernys mailto:ben.cher...@softwaretoolhouse.com> > wrote:

Hi LJ,

The attachment field has both a name and contents.  The GUI can save it no 
problem (as can Meta-Update now).

Both the name and contents are delivered with GetEntry.  GetBLOB returns no 
entry in database.  There is no record in the B or BC table…

> SthMqry -q select * from B140C212   where entryid = '842'

173747.521 i ArQryGet returns 0 records for select * from B140C212 where 
entryid = '842'

> SthMsch Report | grep Attach

   212 Report Attachment Field(Report Definition File)  Attach Max: 0 

As for no way – of course there’s a way.  It’s called code.  There may be 
special code for this table.  I have not seen this before in any other table 
and have saved many attachments from many different tables.  Meta-Archive 
generates HTML with links to the attachments, so it’s been tested on ALL the 
ITSM modules.  The Report table has not been part of the default Archive 
configs.

Same results with “driver”.

RE: Strange goings on with Attachments in form Report - 9.1.02 (& most probably prior)

2018-10-04 Thread Ben Chernys

Hi LJ,

The attachment field has both a name and contents.  The GUI can save it no 
problem (as can Meta-Update now).

Both the name and contents are delivered with GetEntry.  GetBLOB returns no 
entry in database.  There is no record in the B or BC table…

> SthMqry -q select * from B140C212   where entryid = '842'

173747.521 i ArQryGet returns 0 records for select * from B140C212 where 
entryid = '842'

> SthMsch Report | grep Attach

   212 Report Attachment Field(Report Definition File)  Attach Max: 0 

As for no way – of course there’s a way.  It’s called code.  There may be 
special code for this table.  I have not seen this before in any other table 
and have saved many attachments from many different tables.  Meta-Archive 
generates HTML with links to the attachments, so it’s been tested on ALL the 
ITSM modules.  The Report table has not been part of the default Archive 
configs.

Same results with “driver”.

I highlighted the file name below in red.

Cheers

Ben Chernys

www.softwaretoolhouse.com

From: ARSList  On Behalf Of LJ LongWing
Sent: October-04-18 3:40 PM
To: arslist@arslist.org
Subject: Re: Strange goings on with Attachments in form Report - 9.1.02 (& most 
probably prior)

For each Remedy form there is a T, H, and B tables

T - Data

H - Status History

B - Binary (Attachments)

B table is going to have a column for each attachment field, one each for the 
file name, original file size, compressed file size.

For each attachment field there will be an additional table...if your table is 
123 and your field id is 543 then your BC table would be

B123C543

the BC table is the table that contains the actual attachment...

So the B table contains the metadata regarding each of the attachments, the BC 
table contains the ACTUAL attachment

so, you are saying that there is no B entry, but is there a BC?without the 
BC the Remedy server would have no way of giving you the contents of the file, 
without the B it has no way of telling you the name of the file...

On Thu, Oct 4, 2018 at 2:50 PM Ben Chernys mailto:ben.cher...@softwaretoolhouse.com> > wrote:

Hi LJ,

Correct.  The same will be on your system (if you have ITSM and perhaps if you 
have a whack of languages).  

The GUI handles it OK (as do I now).

What’s a BC table?

> SthMqry -q select * from BC140 where c1 = '842'

144304.453 E ARGetListSQL returned an error 2.  Status messages: 1

144304.453 E ARGetListSQL ==> 2, 552, The SQL database operation failed. 
ORA-00942: table or view does not exist

/Ben

From: ARSList mailto:arslist-boun...@arslist.org> 
> On Behalf Of LJ LongWing
Sent: October-04-18 2:36 PM
To: arslist@arslist.org <mailto:arslist@arslist.org> 
Subject: Re: Strange goings on with Attachments in form Report - 9.1.02 (& most 
probably prior)

So, you are saying that you have a record in a table (Report) that's reporting 
that it has an attachment in an attachment field, but when you go look at the B 
table it's not showing there?...what about if you look in the BC table?  Is the 
record there?

On Thu, Oct 4, 2018 at 1:27 PM Ben Chernys mailto:ben.cher...@softwaretoolhouse.com> > wrote:

Hi Folks,

I discovered something curious about attachment fields.  I've never had an 
attachment field which had a value (ie a file) with a non-null location in a 
myriad of tables.  I got one such from the Report table.  A type = buffer.  
Locations are used when updating attachment fields - or so I had thought.

No matter, I was using getblob to create the file even if the buffer was 
already in memory for another reason (when I had done a getblob to a buffer).  

I now simply create the file myself when an attachment field comes in “already 
retried” in a buffer, so there are no problems with this.

Presumably, these “special” attachments are identified simply by their non-null 
attachment location on retrieval.  I would wager that if I update this 
attachment field, it would transform this record’s attachment into a normal 
value and a record would be created in the Bxxx table. – I shall do that test 
shortly.

Check out the Report form, there are a few records there with non-null 
attachment fields AND no record in the Bxxx table.

When data is retrieved from those records, the attachment value has a name and 
the data in a buffer.

When an update to an attachment field is made, no matter if a buffer or file is 
used, a new record is added to the Bxxx table.

How is this attachment different than all the others?

Data from my 9.1.02 system:

04/10/2018 13:10:35

e:\ > SthMry -S Report "'1' = \"842\""

om 1 matches) in Report

<>842

Request ID   842

SubmitterBMC Software

C

RE: Strange goings on with Attachments in form Report - 9.1.02 (& most probably prior)

2018-10-04 Thread Ben Chernys

Hi LJ,

Correct.  The same will be on your system (if you have ITSM and perhaps if you 
have a whack of languages).  

The GUI handles it OK (as do I now).

What’s a BC table?

> SthMqry -q select * from BC140 where c1 = '842'

144304.453 E ARGetListSQL returned an error 2.  Status messages: 1

144304.453 E ARGetListSQL ==> 2, 552, The SQL database operation failed. 
ORA-00942: table or view does not exist

/Ben

From: ARSList  On Behalf Of LJ LongWing
Sent: October-04-18 2:36 PM
To: arslist@arslist.org
Subject: Re: Strange goings on with Attachments in form Report - 9.1.02 (& most 
probably prior)

So, you are saying that you have a record in a table (Report) that's reporting 
that it has an attachment in an attachment field, but when you go look at the B 
table it's not showing there?...what about if you look in the BC table?  Is the 
record there?

On Thu, Oct 4, 2018 at 1:27 PM Ben Chernys mailto:ben.cher...@softwaretoolhouse.com> > wrote:

Hi Folks,

I discovered something curious about attachment fields.  I've never had an 
attachment field which had a value (ie a file) with a non-null location in a 
myriad of tables.  I got one such from the Report table.  A type = buffer.  
Locations are used when updating attachment fields - or so I had thought.

No matter, I was using getblob to create the file even if the buffer was 
already in memory for another reason (when I had done a getblob to a buffer).  

I now simply create the file myself when an attachment field comes in “already 
retried” in a buffer, so there are no problems with this.

Presumably, these “special” attachments are identified simply by their non-null 
attachment location on retrieval.  I would wager that if I update this 
attachment field, it would transform this record’s attachment into a normal 
value and a record would be created in the Bxxx table. – I shall do that test 
shortly.

Check out the Report form, there are a few records there with non-null 
attachment fields AND no record in the Bxxx table.

When data is retrieved from those records, the attachment value has a name and 
the data in a buffer.

When an update to an attachment field is made, no matter if a buffer or file is 
used, a new record is added to the Bxxx table.

How is this attachment different than all the others?

Data from my 9.1.02 system:

04/10/2018 13:10:35

e:\ > SthMry -S Report "'1' = \"842\""

om 1 matches) in Report

<>842

Request ID   842

SubmitterBMC Software

Create Date  2003/01/24 13:14:58

Assigned To

Last Modified By AR_ESCALATOR

Modified Date2015/04/09 15:27:04

Status   Active

Short Description→→ →→ →→ →→→

Status History   
1043439298♦dev_caga♥♥1482978799♦Action Request Installer Account♥

Assignee Groups  802;

Locale   ko

Instance ID  AG0050569E2243w0gPSAayxAdASvcH

Assignee Groups_Parent

zFormIdentificationMarkerField

Form NameCBK:ChargeBack

Report Type  Web

Report Attachment Field  CBK_Adjustment.rptdesign

Report Set Name  Adjustment Report

Server   %%

Override Query   No

Report Name  →→ →→→

Designer Version

Lock Override Option Yes

Visible In Console   No

zTempInstanceCount

Report Parameters

Base Qualification   '179' != $\NULL$

Date Range Field ID

Date Range ReportNo

Datatag  config-fin

Category 1

Category 2

Category 3

> mqry -q select schemaid from arschema where name='Report'

"001"

<>SQL row: 1

Col 0: 140

> mqry -q select * from B140 where c1 = '842'

131548.456 i ArQryGet returns 0 records for select * from B140 where c1 = 
'842'

Cheers,

Ben Chernys
Senior Software Architect

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:<mailto:Ben.Chernys_AT_softwaretoolhouse.com>  
Ben.Chernys_AT_softwaretoolhouse.com

Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update <http://www.softwaretoolhou

Strange goings on with Attachments in form Report - 9.1.02 (& most probably prior)

2018-10-04 Thread Ben Chernys

Hi Folks,

 

I discovered something curious about attachment fields.  I've never had an 
attachment field which had a value (ie a file) with a non-null location in a 
myriad of tables.  I got one such from the Report table.  A type = buffer.  
Locations are used when updating attachment fields - or so I had thought.

 

No matter, I was using getblob to create the file even if the buffer was 
already in memory for another reason (when I had done a getblob to a buffer).  

 

I now simply create the file myself when an attachment field comes in “already 
retried” in a buffer, so there are no problems with this.

 

Presumably, these “special” attachments are identified simply by their non-null 
attachment location on retrieval.  I would wager that if I update this 
attachment field, it would transform this record’s attachment into a normal 
value and a record would be created in the Bxxx table. – I shall do that test 
shortly.

 

 

Check out the Report form, there are a few records there with non-null 
attachment fields AND no record in the Bxxx table.

 

When data is retrieved from those records, the attachment value has a name and 
the data in a buffer.

 

When an update to an attachment field is made, no matter if a buffer or file is 
used, a new record is added to the Bxxx table.

 

How is this attachment different than all the others?

 

Data from my 9.1.02 system:

 

04/10/2018 13:10:35

e:\ > SthMry -S Report "'1' = \"842\""

om 1 matches) in Report







<>842

Request ID   842

SubmitterBMC Software

Create Date  2003/01/24 13:14:58

Assigned To

Last Modified By AR_ESCALATOR

Modified Date2015/04/09 15:27:04

Status   Active

Short Description→→ →→ →→ →→→

Status History   
1043439298♦dev_caga♥♥1482978799♦Action Request Installer Account♥

Assignee Groups  802;

Locale   ko

Instance ID  AG0050569E2243w0gPSAayxAdASvcH

Assignee Groups_Parent

zFormIdentificationMarkerField

Form NameCBK:ChargeBack

Report Type  Web

Report Attachment Field  CBK_Adjustment.rptdesign

Report Set Name  Adjustment Report

Server   %%

Override Query   No

Report Name  →→ →→→

Designer Version

Lock Override Option Yes

Visible In Console   No

zTempInstanceCount

Report Parameters

Base Qualification   '179' != $\NULL$

Date Range Field ID

Date Range ReportNo

Datatag  config-fin

Category 1

Category 2

Category 3

 

 

> mqry -q select schemaid from arschema where name='Report'

"001"

<>SQL row: 1

Col 0: 140

 

> mqry -q select * from B140 where c1 = '842'

131548.456 i ArQryGet returns 0 records for select * from B140 where c1 = 
'842'

 

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:Ben.Chernys_AT_softwaretoolhouse.com 
<mailto:Ben.Chernys_AT_softwaretoolhouse.com> 

Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

 <http://www.softwaretoolhouse.com/product/SthMupd/index.html> Meta-Update, our 
premium ARS Data tool, lets you automate your imports, migrations, in no time 
at all, without programming, without staging forms, without merge workflow. 

 

 <http://www.softwaretoolhouse.com/product/SthArch/index.html> Meta-Archive 
does ITSM Archiving your way: with your forms and your multi-tenant rules, 
treating each root request as a complete tree and checking associatuions.  
Archive output to different servers, HTML pages with links to attachments or 
archive forms.

 

 <http://www.softwaretoolhouse.com/product/Databot/index.html> Meta-Databot is 
an automated, extensible BMC Data Wizard.  It reads a file of data changes and 
sports an Undo feature.

 

Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep your 
valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 



image004.emz
Description: Binary data
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RE: Data Migration after upgrade from 2 disparate ITSM instances

2018-07-03 Thread Ben Chernys

Hi Karthik,

 

With Meta-Update request ids can be changed and dependent records will reflect 
the newly assigned request ids where needed.  So can instance ids but that 
“should” not be needed.  In addition support groups can be merged from the two 
systems or renamed as needed.

 

Please speak to us off-list if you want any further information.

 

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:<mailto:ben.cher...@softwaretoolhouse.com> 
ben.cher...@softwaretoolhouse.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

 <http://www.softwaretoolhouse.com/product/SthMupd/index.html> Meta-Update, our 
premium ARS Data tool, lets you automate your imports, migrations, in no time 
at all, without programming, without staging forms, without merge workflow. 

 

 <http://www.softwaretoolhouse.com/product/SthArch/index.html> Meta-Archive 
does ITSM Archiving your way: with your forms and your multi-tenant rules, 
treating each root request as a complete tree and checking associatuions.  
Archive output to different servers, HTML pages with links to attachments or 
archive forms.

 

 <http://www.softwaretoolhouse.com/product/Databot/index.html> Meta-Databot is 
an automated, extensible BMC Data Wizard.  It reads a file of data changes and 
sports an Undo feature.

 

Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep your 
valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: ARSList  On Behalf Of karthik manoharan
Sent: July-02-18 10:21 PM
To: arslist@arslist.org
Subject: Data Migration after upgrade from 2 disparate ITSM instances

 

Hello Listers,

Currently there are 2 different ITSM environments A and B running on different 
version 7.6 and 8.1.

I’m planning to setup a single ITSM instance 9.1 by installing a standalone 
ITSM instance and migrating foundation data from 2 disparate ITSM instances 
(A+B).

 

I’ve explored BMC Delta Data Migrator and found that we could use the same to 
migrate from instance A.

Let's assume I've migrated from instance A. The problem arises when performing 
migration from the second instance B. There are would be lot of duplicate 
records(which might not be actually duplicate but from instance A)

DDM would identify matching unique index values and may have different Request 
ID/ Instance ID values from instance A.

This would involve lot of manual activity to validate and delete in case of 
duplicates, but most of the cases we would like to retain records from both 
servers.

Is there any suggestions for any other tool for data migration or any different 
approaches for the same.

Regards,

Karthik.

 

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RE: Renaming Business Service Names

2018-07-02 Thread Ben Chernys

Meta-Databot works like the BMC Data Wizard but is automated and extensible.
It processes spreadsheets of changes.  

 

Putting up a new Data admin config is as easy as adding a new sheet to the
configuration Excel file.

 

Meta-Databot is free with Meta-Update and we would put up the new
configuration sheet for you.

 

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:<mailto:ben.cher...@softwaretoolhouse.com>
ben.cher...@softwaretoolhouse.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

 <http://www.softwaretoolhouse.com/product/SthMupd/index.html> Meta-Update,
our premium ARS Data tool, lets you automate your imports, migrations, in no
time at all, without programming, without staging forms, without merge
workflow. 

 

 <http://www.softwaretoolhouse.com/product/SthArch/index.html> Meta-Archive
does ITSM Archiving your way: with your forms and your multi-tenant rules,
treating each root request as a complete tree and checking associatuions.
Archive output to different servers, HTML pages with links to attachments or
archive forms.

 

 <http://www.softwaretoolhouse.com/product/Databot/index.html> Meta-Databot
is an automated, extensible BMC Data Wizard.  It reads a file of data
changes and sports an Undo feature.

 

Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep
your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: ARSList  On Behalf Of
gurupra...@trimeg.co.uk
Sent: June-29-18 9:47 AM
To: arslist@arslist.org
Subject: Renaming Business Service Names

 

Hi Guys,

Is there any easy way of renaming the business service CI in ITSM and its
related transactional references in the system ie. Incident, change etc ?

 

Regards,

Guru

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: New Meta-Update Samples

2018-05-22 Thread Ben Chernys

Hi Folks,

 

Another new sample added - a bit more complex.  This sample can be used
after a VM replication or Production database restore to development to fix
server references.  It also backs up and restores some specific server group
type tables and deletes notification and email records if desired.

 

Cheers

Ben Chernys

www.softwaretoolhouse.com <http://www.softwaretoolhouse.com> 

 

 

From: ARSList <arslist-boun...@arslist.org> On Behalf Of Ben Chernys
Sent: May-02-18 8:18 AM
To: 'ARSList' <arslist@arslist.org>
Subject: AD: New Meta-Update Samples

 

Hi Folks,

 

www.softwaretoolhouse.com <http://www.softwaretoolhouse.com>  has been
updated to show just how easy Meta-Update scripting is.  A new section under
Meta-Update Learning shows JavaScript enabled samples.  

 

Please see samples
<http://www.softwaretoolhouse.com/product/SthMupd/samples/index.html>  for a
script that Approves a set of changes from an Excel sheet, builds a CSV of
all Server Info for attachment to BMC tickets, a one-line script to set
Admin mode (or anything else) on and off, an arschema tool that adds columns
for record and workflow counts, a batch system to control server logging.

 

Coming soon:  A single script to transfer any table from one server to
another, a script to backup and restore tables, a script to change all
server references after a database restore from another server or a VM
replication.

 

These scripts and more are included in the distribution.  Trials are free
and allow you to use Meta-Update without restrictions for 30 days.  You can
single step these scripts and watch what happens.

 

Remember that Meta-Update can make connections to multiple Remedy and
ServiceNow servers and migrate dislike data between the two.

 

Any comments would be appreciated.

 

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:<mailto:Ben.Chernys_AT_softwaretoolhouse.com>
Ben.Chernys_AT_softwaretoolhouse.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

 <http://www.softwaretoolhouse.com/product/SthMupd/index.html> Meta-Update,
our premium ARS Data tool, lets you automate your imports, migrations, in no
time at all, without programming, without staging forms, without merge
workflow. 

 

 <http://www.softwaretoolhouse.com/product/SthArch/index.html> Meta-Archive
does ITSM Archiving your way: with your forms and your multi-tenant rules,
treating each root request as a complete tree and checking associatuions.
Archive output to different servers, HTML pages with links to attachments or
archive forms.

 

 <http://www.softwaretoolhouse.com/product/Databot/index.html> Meta-Databot
is an automated, extensible BMC Data Wizard.  It reads a file of data
changes and sports an Undo feature. Free.

 

Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep
your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

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ARSList mailing list
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https://mailman.rrr.se/cgi/listinfo/arslist

RE: Trouble getting rrrchive to run

2018-05-04 Thread Ben Chernys

Like Conny said,

export  ARAPILOGGING=x where x is 1 or 29 or some other number – in the same 
bash shell where you set the LD_LIBRARY_PATH and where you will run rrrchive.

Log file(s) show up in the current working directory.

Do a 

set | grep -e LD_LIBRARY -e AR

and email the results.

You need to make sure there is no ARTCPPORT set.  This would override anything 
that the program is trying to set.

Are you in MUC these days?

Ben

From: ARSList <arslist-boun...@arslist.org> On Behalf Of Thomas Miskiewicz
Sent: May-04-18 9:03 AM
To: ARSList <arslist@arslist.org>
Subject: Re: Trouble getting rrrchive to run

Hi Ben,

I actually did set the LD_LIBRARY_PATH but it makes no difference.

The only thing I don’t get is how to enable that API Logging on that Linux 
Server.

Thomas

On 4. May 2018, at 16:11, Ben Chernys <ben.cher...@softwaretoolhouse.com 
<mailto:ben.cher...@softwaretoolhouse.com> > wrote:

Thomas,

It IS compatible.  I know this without using the tool.  The API is compatible 
across all releases with only a few minor problems related to AR_INFO selection 
values introduced in 9 - which are not affecting you.  It is not Misi’s tool.  
I can run stuff linked with any version against any version of the server,

Ensure your LD_LIBRARY_PATH is set to where you installed the tool – see 
Conny’s email on how to do this.  Given that you did not know how to set 
environment variable, I suspect that this may be your issue.  The binary needs 
to pick up the right .so and in Linux they are not named differently by 
version.  

export  LD_LIBRARY_PATH=/where-ever-I-installed-rrrchive-bin:$LD_LIBRARY_PATH

Cheers

Ben

From: ARSList <arslist-boun...@arslist.org <mailto:arslist-boun...@arslist.org> 
> On Behalf Of Thomas Miskiewicz
Sent: May-04-18 7:42 AM
To: ARSList <arslist@arslist.org <mailto:arslist@arslist.org> >
Subject: Re: Trouble getting rrrchive to run

Hi Misi,

the only last idea I have is: your version is 9.1.00 and ours is 9.1.04. Maybe 
it’s incompatible. Disappointing experience with this tool

Thomas

On May 3, 2018, at 8:37 AM, Misi Mladoniczky <m...@rrr.se <mailto:m...@rrr.se> 
> wrote:

Hi,

You see exactly what the problem is in the log with normal logging turned on.

You get ARERR 91 with the additional text "RPC: Unable to receive; Asynchronous 
event occurred".

You should might want to work with BMC support on this.

To debug you might use the driver program to do an RPC call both with the 
7.6.04 API and the 9.1 API to check if this makes a difference in your case.

You could also set ARAPILOGGING to 1 prior to running RRR|Chive to get the 
exact API-calls and data to feed to driver in order to reproduce this.

If you have the correct server IP and tcp port it should work.

Best Regards - Misi, RRR AB, http://www.rrr.se <http://www.rrr.se/>  (ARSList 
MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
<http://rrr.se/> 

May 2, 2018 3:44 PM, "Thomas Miskiewicz" <tmisk...@gmail.com 
<mailto:%22thomas%20miskiewicz%22%20%3ctmisk...@gmail.com%3e> > wrote:

Thank you, Misi!

Is there an advanced logging that would help where the problem is?

Thomas

On 2. May 2018, at 15:36, Misi Mladoniczky <m...@rrr.se <mailto:m...@rrr.se> > 
wrote:

Hi,

No, different server versions work just fine.

Best Regards - Misi, RRR AB, http://www.rrr.se <http://www.rrr.se/>  (ARSList 
MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
<http://rrr.se/> 

May 2, 2018 2:55 PM, "Thomas Miskiewicz" <tmisk...@gmail.com 
<mailto:%22thomas%20miskiewicz%22%20%3ctmisk...@gmail.com%3e> > wrote:

The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem?

On May 2, 2018, at 2:48 PM, Kevin M Candelaria <ke...@temple.edu 
<mailto:ke...@temple.edu> > wrote:

It's definitely compatible with 9.x

I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked 
perfectly fine.

source_server = 
source_tcp = 2020
source_user = 
source_password = 
target_server = 
target_tcp = 2020
target_user = 
target_password = 
target_disabledeletefltr = YES 
target_disablemergefltr = YES
target_disableaudit = YES
target_clearallrecords = YES
multipleforms = HPD:Template, \
HPD:Template Associations, \
HPD:TemplateCustMapping, \
HPD:TemplateSPGAssoc, \
splitsea

RE: Trouble getting rrrchive to run

2018-05-04 Thread Ben Chernys

Thomas,

It IS compatible.  I know this without using the tool.  The API is compatible 
across all releases with only a few minor problems related to AR_INFO selection 
values introduced in 9 - which are not affecting you.  It is not Misi’s tool.  
I can run stuff linked with any version against any version of the server,

Ensure your LD_LIBRARY_PATH is set to where you installed the tool – see 
Conny’s email on how to do this.  Given that you did not know how to set 
environment variable, I suspect that this may be your issue.  The binary needs 
to pick up the right .so and in Linux they are not named differently by 
version.  

export  LD_LIBRARY_PATH=/where-ever-I-installed-rrrchive-bin:$LD_LIBRARY_PATH

Cheers

Ben

From: ARSList  On Behalf Of Thomas Miskiewicz
Sent: May-04-18 7:42 AM
To: ARSList 
Subject: Re: Trouble getting rrrchive to run

Hi Misi,

the only last idea I have is: your version is 9.1.00 and ours is 9.1.04. Maybe 
it’s incompatible. Disappointing experience with this tool

Thomas

On May 3, 2018, at 8:37 AM, Misi Mladoniczky  
> wrote:

Hi,

You see exactly what the problem is in the log with normal logging turned on.

You get ARERR 91 with the additional text "RPC: Unable to receive; Asynchronous 
event occurred".

You should might want to work with BMC support on this.

To debug you might use the driver program to do an RPC call both with the 
7.6.04 API and the 9.1 API to check if this makes a difference in your case.

You could also set ARAPILOGGING to 1 prior to running RRR|Chive to get the 
exact API-calls and data to feed to driver in order to reproduce this.

If you have the correct server IP and tcp port it should work.

Best Regards - Misi, RRR AB, http://www.rrr.se   (ARSList 
MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 

May 2, 2018 3:44 PM, "Thomas Miskiewicz"  > wrote:

Thank you, Misi!

Is there an advanced logging that would help where the problem is?

Thomas

On 2. May 2018, at 15:36, Misi Mladoniczky  > 
wrote:

Hi,

No, different server versions work just fine.

Best Regards - Misi, RRR AB, http://www.rrr.se   (ARSList 
MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 

May 2, 2018 2:55 PM, "Thomas Miskiewicz"  > wrote:

The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem?

On May 2, 2018, at 2:48 PM, Kevin M Candelaria  > wrote:

It's definitely compatible with 9.x

I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked 
perfectly fine.

source_server = 
source_tcp = 2020
source_user = 
source_password = 
target_server = 
target_tcp = 2020
target_user = 
target_password = 
target_disabledeletefltr = YES 
target_disablemergefltr = YES
target_disableaudit = YES
target_clearallrecords = YES
multipleforms = HPD:Template, \
HPD:Template Associations, \
HPD:TemplateCustMapping, \
HPD:TemplateSPGAssoc, \
splitsearch = YES
transfertype = SYNCIFNEWER
logfile = AUTO
progressbar = YES

  _  

From: ARSList  
> on behalf of Thomas Miskiewicz  >
Sent: Wednesday, May 2, 2018 6:16 AM
To: arslist@arslist.org  
Subject: Trouble getting rrrchive to run

Hi Listers,

I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc) to 
migrate data from Remedy 7.6.4 to Remedy 9.1.

Here's my config file:

rrrchive.cfg

source_server = sourceservername

source_tcp = 1100

source_user = myusername

source_password = PROMPT

source_form = MyTestForm

target_server = targetservername

target_tcp = 1400

target_user = myusername

target_password = PROMPT

target_form = MyTestForm

splitsearch = YES

transfertype = SYNCTOTARGET

logfile = AUTO

loglevel = DEBUG

progressbar = YES

and here's my log:

rrrchive.log

1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, 
line=5076

2 Program Start: configfile=rrrchive.cfg

3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, 
line=365

4

RE: Trouble getting rrrchive to run

2018-05-04 Thread Ben Chernys

Hallo Thomas, Conny, Misi,

 

I always use the value 29.  From the doc:  (These are bits that must be
or'd)

 


0

No logging - Setting ARAPILOGGING to 0 or not setting it at all turns
ARAPILOGGING off.


1

Logging on - ARAPILOGGING is on and minimum output is recorded in the
arapicmd.log and arapires.log files. If other options are included, this
option does not have to be included in the bit mask.


2

Record sleep time in seconds - The sleep time in seconds is recorded in the
command file.


4

Record sleep time in milliseconds - The sleep time in milliseconds is
recorded in the command file. If both the options (seconds and milliseconds,
value = 6) are selected, the sleep time output will be in seconds.


8

Record start, finish, and elapsed time - The start, finish, and elapsed
times are recorded in the result file. The elapsed time includes the time
needed for the API to write information to the log file.


16

Combine the command and result files into the result file - In this case,
client commands and server replies are all recorded in the arapires.log, and
the arapicmd.log is not created. This output is easiest to use because the
client commands and server responses are collated. Do not use this option if
you are building a command file to be played back in driver.


32

Do not record result data output - This option suppresses the output of the
result data, limiting the result output to status information only. This
option is useful when the quantity of result data is very large and the
output can impact performance. This option is also useful to reduce the
amount of logging information when the details of the returned data are not
important.


64

Buffer the file output - Utilizes file system buffering to write log output.
It can be used to reduce the time required to output the logging
information. However, you might lose information if the client you are
collecting logging information for crashes before all information has been
written to the log.



29



 

 

Thomas,  when you say you ran driver, did you actually do something like
retrieve data or issue a query?  Logging in doesn't actually do much.  

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:   Ben.Chernys_AT_softwaretoolhouse.com
<mailto:Ben.Chernys_AT_softwaretoolhouse.com> 
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

Meta-Update <http://www.softwaretoolhouse.com/product/SthMupd/index.html> ,
our premium ARS Data tool, lets you automate your imports, migrations, in no
time at all, without programming, without staging forms, without merge
workflow. 

 

Meta-Archive <http://www.softwaretoolhouse.com/product/SthArch/index.html>
does ITSM Archiving your way: with your forms and your multi-tenant rules,
treating each root request as a complete tree and checking associatuions.
Archive output to different servers, HTML pages with links to attachments or
archive forms.

 

Meta-Databot <http://www.softwaretoolhouse.com/product/Databot/index.html>
is an automated, extensible BMC Data Wizard.  It reads a file of data
changes and sports an Undo feature.

 

Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep
your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

Ben

 

From: ARSList <arslist-boun...@arslist.org> On Behalf Of
conny.mar...@t-systems.com
Sent: May-04-18 6:33 AM
To: arslist@arslist.org
Subject: AW: Trouble getting rrrchive to run

 

export ARAPILOGGING=1

 

If client side api logging is working, you should see files created in your
current working directory. This works with every AR-Api Client using the
native api libs

 

KR Conny

 

Von: ARSList [mailto:arslist-boun...@arslist.org] Im Auftrag von Thomas
Miskiewicz
Gesendet: Freitag, 4. Mai 2018 12:10
An: ARSList <arslist@arslist.org <mailto:arslist@arslist.org> >
Betreff: Re: Trouble getting rrrchive to run

 

Misi, you said: You could also set ARAPILOGGING to 1 prior to running
RRR|Chive to get the exact API-calls and data to feed to driver in order to
reproduce this.

 

How do I do that on a Linux box?

 

 

Thomas

 

On May 3, 2018, at 8:37 AM, Misi Mladoniczky <m...@rrr.se <mailto:m...@rrr.se>
> wrote:

 

Hi,

You see exactly what the problem is in the log with normal logging turned
on.

You get ARERR 91 with the additional text "RPC: Unable to receive;
Asynchronous event occurred".

You should might want to work with BMC support on this.

To debug you might use the driver program to do an RPC call both with the
7.6.04 API and the 9.1 API to check if this makes a difference in your c

AD: New Meta-Update Samples

2018-05-02 Thread Ben Chernys

Hi Folks,

 

www.softwaretoolhouse.com <http://www.softwaretoolhouse.com>  has been
updated to show just how easy Meta-Update scripting is.  A new section under
Meta-Update Learning shows JavaScript enabled samples.  

 

Please see samples
<http://www.softwaretoolhouse.com/product/SthMupd/samples/index.html>  for a
script that Approves a set of changes from an Excel sheet, builds a CSV of
all Server Info for attachment to BMC tickets, a one-line script to set
Admin mode (or anything else) on and off, an arschema tool that adds columns
for record and workflow counts, a batch system to control server logging.

 

Coming soon:  A single script to transfer any table from one server to
another, a script to backup and restore tables, a script to change all
server references after a database restore from another server or a VM
replication.

 

These scripts and more are included in the distribution.  Trials are free
and allow you to use Meta-Update without restrictions for 30 days.  You can
single step these scripts and watch what happens.

 

Remember that Meta-Update can make connections to multiple Remedy and
ServiceNow servers and migrate dislike data between the two.

 

Any comments would be appreciated.

 

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:<mailto:Ben.Chernys_AT_softwaretoolhouse.com>
Ben.Chernys_AT_softwaretoolhouse.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

 <http://www.softwaretoolhouse.com/product/SthMupd/index.html> Meta-Update,
our premium ARS Data tool, lets you automate your imports, migrations, in no
time at all, without programming, without staging forms, without merge
workflow. 

 

 <http://www.softwaretoolhouse.com/product/SthArch/index.html> Meta-Archive
does ITSM Archiving your way: with your forms and your multi-tenant rules,
treating each root request as a complete tree and checking associatuions.
Archive output to different servers, HTML pages with links to attachments or
archive forms.

 

 <http://www.softwaretoolhouse.com/product/Databot/index.html> Meta-Databot
is an automated, extensible BMC Data Wizard.  It reads a file of data
changes and sports an Undo feature. Free.

 

Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep
your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: Copying AI transforms/jobs

2018-02-08 Thread Ben Chernys

This type of job is perfect for Meta-Update.

 

A simple script would create all the output files containing the job set 
definitions and another script would do the reverse.  Things like request ids 
could be the same or different as you wish.

 

With a bit more work, you could even attach components of jobs to other jobs 
such as copying an output set from one job to another 

 

With Meta-Update you can automate any type of data transform in minutes.

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:<mailto:Ben.Chernys_AT_softwaretoolhouse.com> 
Ben.Chernys_AT_softwaretoolhouse.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

 <http://www.softwaretoolhouse.com/product/SthMupd/index.html> Meta-Update, our 
premium ARS Data tool, lets you automate your imports, migrations, in no time 
at all, without programming, without staging forms, without merge workflow. 

 

 <http://www.softwaretoolhouse.com/product/SthArch/index.html> Meta-Archive 
does ITSM Archiving your way: with your forms and your multi-tenant rules, 
treating each root request as a complete tree and checking associatuions.  
Archive output to different servers, HTML pages with links to attachments or 
archive forms.

 

 <http://www.softwaretoolhouse.com/product/Databot/index.html> Meta-Databot is 
an automated, extensible BMC Data Wizard.  It reads a file of data changes and 
sports an Undo feature.

 

Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep your 
valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jaffer Mahsoob
Sent: February-08-18 4:30 PM
To: arslist@arslist.org
Subject: Copying AI transforms/jobs

 

I am looking for a reasonable way to copy portions of the AI repository between 
systems, for example from DEV to QA.  Exporting/Importing the repository makes 
the folders, but none of the content (Jobs/Transformations).  Exporting to XML 
and then importing is painful at best, I have approximately 300 
transformations, and 100 or so jobs, which are arranged by folder...  I was 
thinking that essentially, the repository is just data stored in the 
UDM:Repository:* forms, but I just can't wrap my head around how I could 
programmatically export everything into a usable format that could be moved to 
another system.

 

I'm open to suggestions...

 

Thanks,

Jaffer

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: FYI: Duplicate Field Names in 9.1.00 201512160229 possible - view created "OK"

2018-02-01 Thread Ben Chernys

The 9.1.04 Dev Studio does not permit a duplicate field name to be entered.  
Dev Studio is enhanced so that a red small msg is displayed saying duplicate 
field – nice improvement over only replacing your typing with what was there 
before.

 

I note that I tried this on a regular form.  Perhaps there are some special 
rules on a join?  No matter how (though I am curious), they do have a duplicate 
field name:

 


HPD:IncidentInterface

536870923

Last Resolved Date


HPD:IncidentInterface

100563

Last Resolved Date

 

It looks like they put it in as one field id and then decided using the BMC 
field id was better.  If they have “matching fields” or even shared workflow, 
they would still work if the BMC field was the populated one.

 

Interestingly, the view was created with both fields by appending “001” and 
“002”.   I do not know which is which.  I’d expect it to be in Id order but it 
could also be in when created order.

 


Last_Resolved_Date001


Last_Resolved_Date002

 

Which begs the question: will BMC add a viewname column to arfield as well?  
(It would be nice.)  How was one to expect the above two view column names from 
the field names that ARS knows about?  (ie what order?).

 

And how was the inclusion of two identically named fields possible?  I could 
not do it with the 8.0.0 and 9.1.04 Dev Studio.  

 

The fact that there is code for handling duplicate fields when generating a 
view presumably does not mean that this is a new direction for schemas and 
fields – that duplicate named fields will be allowed?  Besides, the clients 
disallow it.  

 

Any responses from BMC would be most appreciated.

 

Cheers

Ben

 

 

From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] 
Sent: January-31-18 8:38 AM
To: 'ARSList' <arslist@arslist.org>
Subject: RE: FYI: Duplicate Field Names in 9.1.00 201512160229 possible

 

As I said, “I’m curious as to what field names were generated for the view.”  

I have no idea how they got it done.  I have an older dev studio and it 
prevented that action from going to the server (as it should).Remember that 
Remedy has code for generating a field’s viewname.  There’s a couple of fields 
in ITSM that have names ending in a space for example (xxx_ in the view).  A 
field could be a reserved word in the db.

Cheers
Ben

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing
Sent: January-31-18 8:06 AM
To: ARSList <arslist@arslist.org <mailto:arslist@arslist.org> >
Subject: Re: FYI: Duplicate Field Names in 9.1.00 201512160229 possible

 

Ben,

I'm not sure how exactly that can happen because the 'name', assuming we are 
talking about the DB name of the field is used in the View creation, and you 
obviously can't have two columns with the same name in the DB view, so you 
can't do it in Dev Studio either...I would be curious to see a def of the form 
in questionthis hasn't been possible since I started using remedy in v 
3.2not sure how they got it done.

 

On Wed, Jan 31, 2018 at 7:55 AM, Ben Chernys <ben.cher...@softwaretoolhouse.com 
<mailto:ben.cher...@softwaretoolhouse.com> > wrote:

Hi Folks,

 Just ran into an odd issue.  A customer has created a field twice in the same 
form with the same name (but different ids).  I tried to do the same on my 
9.1.02 server using the 8.0 Developer Studio but the client prevented a 
duplicate entry into the name field.  I remember the old admin tool returning a 
duplicate field error at some point.

 I’m curious as to what field names were generated for the view.

 All workflow is keyed to field ids so it is not surprising that the Remedy 
application still functions – though I wonder which field is selected in dev 
studio.  I have downloaded the 9.1.04 clients et al and will give its dev 
studio and RDP a try if I can put in a Java it thinks is higher than 1.4 

 Alas this is mere curiosity as Meta-Update/Meta-Archive is only affected in 
that the field cache for this form is not used (a minor slow-down in 
performance when dealing with this form).

 This is not a question; it just surprised me.


 Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329 <tel:+49%20171%203802329>GMT - 7 + [ DST ]

Mobile +1 403 <tel:(403)%20554-0887>   554 0887
Email:   Ben.Chernys_AT_softwaretoolhouse.com 
<mailto:Ben.Chernys_AT_softwaretoolhouse.com> 
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update <http://www.softwaretoolhouse.com/product/SthMupd/index.html> , our 
premium ARS Data tool, lets you automate your imports, migrations, in no time 
at all, without programming, without staging forms, without merge workflow. 

 

Meta-Archive <http://www.software

RE: FYI: ARERR 91 RPC: Can't decode result - on 9.1.00; - "solved" with workaround; BMC Bug raised; fix ~ 9.5

2018-01-31 Thread Ben Chernys

Ha.  You may be right there.  Software numbering is always an arcane endeavour. 


/Ben

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing
Sent: January-31-18 9:49 AM
To: ARSList <arslist@arslist.org>
Subject: Re: FYI: ARERR 91 RPC: Can't decode result - on 9.1.00; - "solved" 
with workaround; BMC Bug raised; fix ~ 9.5

my hesitance regarding '9.5' specifically is surrounding that 9.5 was the 
planned version of the next version of Remedy which included Innovation 
Suitea bit over a year ago Innovation Suite was moved off into it's own 
product suite and is no longer planned to be part of Remedybecause of that 
I don't expect BMC to 'reuse' that version number at any point in the 
future...if they continue with the current numbering scheme, I expect them to 
skip 9.5 entirely and go with a 9.6 or 10.0 or something like thatbut I 
personally don't think they will use 9.5all of these statements are my own 
personal thoughts on the subject and not 'inside knowledge' of any sort :)

On Wed, Jan 31, 2018 at 8:26 AM, Ben Chernys <ben.cher...@softwaretoolhouse.com 
<mailto:ben.cher...@softwaretoolhouse.com> > wrote:

Hi LJ,

I am getting this from my client – although I was involved in the support 
ticket.  So, I didn’t hear it from the horse’s mouth.  I was told “around 9.5”.

It doesn’t really matter when it is fixed.  The OOTB ITSM apps generally do not 
have umlauts in the “Query Fields” defined for the forms.  Meta-Update works 
around the problem by supplying its own QueryFields list.  This bug is rare.

I have two clients with this problem.  One modified HPD:Help Desk’s Query 
Fields list to have fields whose values include umlauts.  The other has their 
own app.

In fact, it does make sense.  I have heard statements like this from many many 
software companies and I myself have made statements like this.  Remedy is a 
big piece of software and all fixes need to be tracked and scheduled.  It just 
indicates that this is currently planned to be fixed in that release.  Once it 
is assigned and investigated, times may change.

Cheers

Ben

From: ARSList [mailto:arslist-boun...@arslist.org 
<mailto:arslist-boun...@arslist.org> ] On Behalf Of LJ LongWing
Sent: January-31-18 8:08 AM
To: ARSList <arslist@arslist.org <mailto:arslist@arslist.org> >
Subject: Re: FYI: ARERR 91 RPC: Can't decode result - on 9.1.00; - "solved" 
with workaround; BMC Bug raised; fix ~ 9.5

Ben,

Your statement regarding being fixed around '9.5' doesn't make any sense to 
medid whoever you talked to SAY 9.5 or did they say 'next release', or more 
likely 'future version'?

On Wed, Jan 31, 2018 at 7:59 AM, Ben Chernys <ben.cher...@softwaretoolhouse.com 
<mailto:ben.cher...@softwaretoolhouse.com> > wrote:

FYI

BMC has raised this as a bug and is expecting to fix it around 9.5.

Cheers

Ben

From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com 
<mailto:ben.cher...@softwaretoolhouse.com> ] 
Sent: May-29-17 7:57 AM
To: 'arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ' <arslist@ARSLIST.ORG 
<mailto:arslist@ARSLIST.ORG> >
Subject: RE: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using 
UTF-8 on their DB on anything > 7.6.04? - "solved" workaround

Hi All,

I have heard back from the customer.  The work-around does indeed work around 
the problem.  It seems the bug is related only to building the short 
description string for an ARGetListEntry response.  The server comes back to 
the client and the client responds that it can’t decode the result (ARERR 992) 
if and only if the any of the result’s descriptions have umlauts.  

Meta-Update uses that string in its messaging:  Qry 1 of x: default short 
description (get fields) from the record.  Simple solution for those using the 
API is to override the default short description generation with a single field 
known to not contain any special characters such as umlauts (such as ‘1’).

This bug seems to have been introduced in 9.1 or at least this customer did not 
experience it before the upgrade to 9.1.0 – from which version I know not – but 
running on HP-UX. :)  I haven’t tested in on my servers (9.1.02, 8.1, …) to see 
when it was introduced and the fact that I run UTF-8 may affect the test.

Cheers

Ben

www.softwaretoolhouse.com <http://www.softwaretoolhouse.com> 

From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] 
Sent: May-25-17 9:10 AM
To: 'arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ' <arslist@ARSLIST.ORG 
<mailto:arslist@ARSLIST.ORG> >
Subject: RE: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using 
UTF-8 on their DB on anything > 7.6.04?

Hi Fred,

Thanks for your reply.

I have no access at all to the client Windows machine or the Linux server – not 
even WebEx.  As for the DB, I expect

RE: FYI: Duplicate Field Names in 9.1.00 201512160229 possible

2018-01-31 Thread Ben Chernys

Hi Jason,

 

I certainly recall many view generation failures at least until 7.6.04.  Back 
then if a view generation failed it did not throw an error.  That may still be 
the case.

 

Only if you used the views would you discover something amiss.  The viewname 
column was added to arschema in 7.1.  Prior to that if you needed a table’s 
viewname, you’d have to follow a DB dependent algorithm to generate it using 
the name and schemaid.

 

I’ve asked for a couple of queries to see what the view looks like.

 

Cheers,

Ben

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller
Sent: January-31-18 8:57 AM
To: ARSList <arslist@arslist.org>
Subject: Re: FYI: Duplicate Field Names in 9.1.00 201512160229 possible

 

A bit OT but I do remember a time when you could name a field with a DB keyword 
and the SQL view would not be generated. I Remember we a few forms with the 
field call "function" and the SQL view wouldn't build until we got smart and 
started naming the field something like "functionx". I think the last time I 
saw this was like in 6.x, maybe even 5.x.

 

Jason

 

On Wed, Jan 31, 2018 at 9:37 AM, Ben Chernys <ben.cher...@softwaretoolhouse.com 
<mailto:ben.cher...@softwaretoolhouse.com> > wrote:

As I said, “I’m curious as to what field names were generated for the view.”  

I have no idea how they got it done.  I have an older dev studio and it 
prevented that action from going to the server (as it should).Remember that 
Remedy has code for generating a field’s viewname.  There’s a couple of fields 
in ITSM that have names ending in a space for example (xxx_ in the view).  A 
field could be a reserved word in the db.

Cheers
Ben

 

From: ARSList [mailto:arslist-boun...@arslist.org 
<mailto:arslist-boun...@arslist.org> ] On Behalf Of LJ LongWing
Sent: January-31-18 8:06 AM
To: ARSList <arslist@arslist.org <mailto:arslist@arslist.org> >
Subject: Re: FYI: Duplicate Field Names in 9.1.00 201512160229 possible

 

Ben,

I'm not sure how exactly that can happen because the 'name', assuming we are 
talking about the DB name of the field is used in the View creation, and you 
obviously can't have two columns with the same name in the DB view, so you 
can't do it in Dev Studio either...I would be curious to see a def of the form 
in questionthis hasn't been possible since I started using remedy in v 
3.2not sure how they got it done.

 

On Wed, Jan 31, 2018 at 7:55 AM, Ben Chernys <ben.cher...@softwaretoolhouse.com 
<mailto:ben.cher...@softwaretoolhouse.com> > wrote:

Hi Folks,

 Just ran into an odd issue.  A customer has created a field twice in the same 
form with the same name (but different ids).  I tried to do the same on my 
9.1.02 server using the 8.0 Developer Studio but the client prevented a 
duplicate entry into the name field.  I remember the old admin tool returning a 
duplicate field error at some point.

 I’m curious as to what field names were generated for the view.

 All workflow is keyed to field ids so it is not surprising that the Remedy 
application still functions – though I wonder which field is selected in dev 
studio.  I have downloaded the 9.1.04 clients et al and will give its dev 
studio and RDP a try if I can put in a Java it thinks is higher than 1.4 

 Alas this is mere curiosity as Meta-Update/Meta-Archive is only affected in 
that the field cache for this form is not used (a minor slow-down in 
performance when dealing with this form).

 This is not a question; it just surprised me.


 Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329 <tel:+49%20171%203802329>GMT - 7 + [ DST ]

Mobile +1 403 <tel:(403)%20554-0887>   554 0887
Email:   Ben.Chernys_AT_softwaretoolhouse.com 
<mailto:Ben.Chernys_AT_softwaretoolhouse.com> 
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update <http://www.softwaretoolhouse.com/product/SthMupd/index.html> , our 
premium ARS Data tool, lets you automate your imports, migrations, in no time 
at all, without programming, without staging forms, without merge workflow. 

 

Meta-Archive <http://www.softwaretoolhouse.com/product/SthArch/index.html>  
does ITSM Archiving your way: with your forms and your multi-tenant rules, 
treating each root request as a complete tree and checking associatuions.  
Archive output to different servers, HTML pages with links to attachments or 
archive forms.

 

Meta-Databot <http://www.softwaretoolhouse.com/product/Databot/index.html>  is 
an automated, extensible BMC Data Wizard.  It reads a file of data changes and 
sports an Undo feature.

 

Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No probl

RE: FYI: Duplicate Field Names in 9.1.00 201512160229 possible

2018-01-31 Thread Ben Chernys

As I said, “I’m curious as to what field names were generated for the view.”  

I have no idea how they got it done.  I have an older dev studio and it 
prevented that action from going to the server (as it should).Remember that 
Remedy has code for generating a field’s viewname.  There’s a couple of fields 
in ITSM that have names ending in a space for example (xxx_ in the view).  A 
field could be a reserved word in the db.

Cheers
Ben

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing
Sent: January-31-18 8:06 AM
To: ARSList <arslist@arslist.org>
Subject: Re: FYI: Duplicate Field Names in 9.1.00 201512160229 possible

 

Ben,

I'm not sure how exactly that can happen because the 'name', assuming we are 
talking about the DB name of the field is used in the View creation, and you 
obviously can't have two columns with the same name in the DB view, so you 
can't do it in Dev Studio either...I would be curious to see a def of the form 
in questionthis hasn't been possible since I started using remedy in v 
3.2not sure how they got it done.

 

On Wed, Jan 31, 2018 at 7:55 AM, Ben Chernys <ben.cher...@softwaretoolhouse.com 
<mailto:ben.cher...@softwaretoolhouse.com> > wrote:

Hi Folks,

 Just ran into an odd issue.  A customer has created a field twice in the same 
form with the same name (but different ids).  I tried to do the same on my 
9.1.02 server using the 8.0 Developer Studio but the client prevented a 
duplicate entry into the name field.  I remember the old admin tool returning a 
duplicate field error at some point.

 I’m curious as to what field names were generated for the view.

 All workflow is keyed to field ids so it is not surprising that the Remedy 
application still functions – though I wonder which field is selected in dev 
studio.  I have downloaded the 9.1.04 clients et al and will give its dev 
studio and RDP a try if I can put in a Java it thinks is higher than 1.4 

 Alas this is mere curiosity as Meta-Update/Meta-Archive is only affected in 
that the field cache for this form is not used (a minor slow-down in 
performance when dealing with this form).

 This is not a question; it just surprised me.


 Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329 <tel:+49%20171%203802329>GMT - 7 + [ DST ]

Mobile +1 403 <tel:(403)%20554-0887>   554 0887
Email:   Ben.Chernys_AT_softwaretoolhouse.com 
<mailto:Ben.Chernys_AT_softwaretoolhouse.com> 
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update <http://www.softwaretoolhouse.com/product/SthMupd/index.html> , our 
premium ARS Data tool, lets you automate your imports, migrations, in no time 
at all, without programming, without staging forms, without merge workflow. 

 

Meta-Archive <http://www.softwaretoolhouse.com/product/SthArch/index.html>  
does ITSM Archiving your way: with your forms and your multi-tenant rules, 
treating each root request as a complete tree and checking associatuions.  
Archive output to different servers, HTML pages with links to attachments or 
archive forms.

 

Meta-Databot <http://www.softwaretoolhouse.com/product/Databot/index.html>  is 
an automated, extensible BMC Data Wizard.  It reads a file of data changes and 
sports an Undo feature.

 

Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep your 
valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 


--
ARSList mailing list
ARSList@arslist.org <mailto:ARSList@arslist.org> 
https://mailman.rrr.se/cgi/listinfo/arslist

 

-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

RE: FYI: ARERR 91 RPC: Can't decode result - on 9.1.00; - "solved" with workaround; BMC Bug raised; fix ~ 9.5

2018-01-31 Thread Ben Chernys

Hi LJ,

 

I am getting this from my client – although I was involved in the support 
ticket.  So, I didn’t hear it from the horse’s mouth.  I was told “around 9.5”.

 

It doesn’t really matter when it is fixed.  The OOTB ITSM apps generally do not 
have umlauts in the “Query Fields” defined for the forms.  Meta-Update works 
around the problem by supplying its own QueryFields list.  This bug is rare.

 

I have two clients with this problem.  One modified HPD:Help Desk’s Query 
Fields list to have fields whose values include umlauts.  The other has their 
own app.

 

In fact, it does make sense.  I have heard statements like this from many many 
software companies and I myself have made statements like this.  Remedy is a 
big piece of software and all fixes need to be tracked and scheduled.  It just 
indicates that this is currently planned to be fixed in that release.  Once it 
is assigned and investigated, times may change.

 

Cheers

Ben

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing
Sent: January-31-18 8:08 AM
To: ARSList <arslist@arslist.org>
Subject: Re: FYI: ARERR 91 RPC: Can't decode result - on 9.1.00; - "solved" 
with workaround; BMC Bug raised; fix ~ 9.5

 

Ben,

Your statement regarding being fixed around '9.5' doesn't make any sense to 
medid whoever you talked to SAY 9.5 or did they say 'next release', or more 
likely 'future version'?

 

On Wed, Jan 31, 2018 at 7:59 AM, Ben Chernys <ben.cher...@softwaretoolhouse.com 
<mailto:ben.cher...@softwaretoolhouse.com> > wrote:

FYI

 

BMC has raised this as a bug and is expecting to fix it around 9.5.

 

Cheers

Ben

 

From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com 
<mailto:ben.cher...@softwaretoolhouse.com> ] 
Sent: May-29-17 7:57 AM
To: 'arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ' <arslist@ARSLIST.ORG 
<mailto:arslist@ARSLIST.ORG> >
Subject: RE: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using 
UTF-8 on their DB on anything > 7.6.04? - "solved" workaround

 

Hi All,

 

I have heard back from the customer.  The work-around does indeed work around 
the problem.  It seems the bug is related only to building the short 
description string for an ARGetListEntry response.  The server comes back to 
the client and the client responds that it can’t decode the result (ARERR 992) 
if and only if the any of the result’s descriptions have umlauts.  

 

Meta-Update uses that string in its messaging:  Qry 1 of x: default short 
description (get fields) from the record.  Simple solution for those using the 
API is to override the default short description generation with a single field 
known to not contain any special characters such as umlauts (such as ‘1’).

 

This bug seems to have been introduced in 9.1 or at least this customer did not 
experience it before the upgrade to 9.1.0 – from which version I know not – but 
running on HP-UX. :)  I haven’t tested in on my servers (9.1.02, 8.1, …) to see 
when it was introduced and the fact that I run UTF-8 may affect the test.

 

Cheers

Ben

www.softwaretoolhouse.com <http://www.softwaretoolhouse.com> 

 

 

From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] 
Sent: May-25-17 9:10 AM
To: 'arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ' <arslist@ARSLIST.ORG 
<mailto:arslist@ARSLIST.ORG> >
Subject: RE: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using 
UTF-8 on their DB on anything > 7.6.04?

 

Hi Fred,

 

Thanks for your reply.

 

I have no access at all to the client Windows machine or the Linux server – not 
even WebEx.  As for the DB, I expect the BMC software is not lying when it 
reports its character set.  The info below is from the values of the server 
info stuff which Meta-Update makes available to you on startup.  The ./arsys 
reports LANG, LC_ALL with en_US.UTF-8

 

I did check on my server and was surprised that the machine, the Remedy user, 
etc seems to be on utf8 and the DB on utf16 – and a different locale as well.

 

I suppose it would be easy enough to look at ITSM’s normal forms and stick an 
umlaut in one of their query results fields.  Your email has spurred that idea, 
so I thank you for that.  I am still waiting the results of the enhancement 
(step 1) and patch (if matching the locale and charset fails) I gave the 
client.  The patch will circumvent the whole problem as the query will only 
return field 1 as its short description.

 

I am unclear what strings to set on the client for locale and charset to match. 
 In particular relating to the “iso” prefix:  de_DE.iso-8859-15 or de_DE.8859-15

 

Thanks again Fred.  I know I can count on you when it comes to Linux and 
Oracle.  Is Axton still around?  My 8.1.02, 9.1.02 servers are running that, 
though my 7.6.04 is running Windows (on XP64 I believe!) MS SQL server.  I 
upgraded a copy of 8.1 to make my 9.1.02 but I think I need to b

FYI: ARERR 91 RPC: Can't decode result - on 9.1.00; - "solved" with workaround; BMC Bug raised; fix ~ 9.5

2018-01-31 Thread Ben Chernys

FYI

 

BMC has raised this as a bug and is expecting to fix it around 9.5.

 

Cheers

Ben

 

From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] 
Sent: May-29-17 7:57 AM
To: 'arslist@ARSLIST.ORG' <arslist@ARSLIST.ORG>
Subject: RE: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using
UTF-8 on their DB on anything > 7.6.04? - "solved" workaround

 

Hi All,

 

I have heard back from the customer.  The work-around does indeed work
around the problem.  It seems the bug is related only to building the short
description string for an ARGetListEntry response.  The server comes back to
the client and the client responds that it can't decode the result (ARERR
992) if and only if the any of the result's descriptions have umlauts.  

 

Meta-Update uses that string in its messaging:  Qry 1 of x: default short
description (get fields) from the record.  Simple solution for those using
the API is to override the default short description generation with a
single field known to not contain any special characters such as umlauts
(such as '1').

 

This bug seems to have been introduced in 9.1 or at least this customer did
not experience it before the upgrade to 9.1.0 - from which version I know
not - but running on HP-UX. :)  I haven't tested in on my servers (9.1.02,
8.1, .) to see when it was introduced and the fact that I run UTF-8 may
affect the test.

 

Cheers

Ben

www.softwaretoolhouse.com <http://www.softwaretoolhouse.com> 

 

 

From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] 
Sent: May-25-17 9:10 AM
To: 'arslist@ARSLIST.ORG' <arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG>
>
Subject: RE: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using
UTF-8 on their DB on anything > 7.6.04?

 

Hi Fred,

 

Thanks for your reply.

 

I have no access at all to the client Windows machine or the Linux server -
not even WebEx.  As for the DB, I expect the BMC software is not lying when
it reports its character set.  The info below is from the values of the
server info stuff which Meta-Update makes available to you on startup.  The
./arsys reports LANG, LC_ALL with en_US.UTF-8

 

I did check on my server and was surprised that the machine, the Remedy
user, etc seems to be on utf8 and the DB on utf16 - and a different locale
as well.

 

I suppose it would be easy enough to look at ITSM's normal forms and stick
an umlaut in one of their query results fields.  Your email has spurred that
idea, so I thank you for that.  I am still waiting the results of the
enhancement (step 1) and patch (if matching the locale and charset fails) I
gave the client.  The patch will circumvent the whole problem as the query
will only return field 1 as its short description.

 

I am unclear what strings to set on the client for locale and charset to
match.  In particular relating to the "iso" prefix:  de_DE.iso-8859-15 or
de_DE.8859-15

 

Thanks again Fred.  I know I can count on you when it comes to Linux and
Oracle.  Is Axton still around?  My 8.1.02, 9.1.02 servers are running that,
though my 7.6.04 is running Windows (on XP64 I believe!) MS SQL server.  I
upgraded a copy of 8.1 to make my 9.1.02 but I think I need to build one
from scratch in both Linux and Windows.

 

Thanks again,

Ben

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: May-24-17 8:52 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using
UTF-8 on their DB on anything > 7.6.04?

 

** 

>From the bin directory, what do you get if you run

> ./arsystem env | sort 

 

Look at the values of

   CLIENT_LOCALE en_us.8859-1

   LANG C

   LC_ALL  C

 

What is the database character set you see when you run the following   

SELECT * FROM NLS_DATABASE_PARAMETERS ;   

 

We currently have a 9.1.02.003 system Red Hat Enterprise Linux Server
release 7.2 (Maipo) (Linux 3.10.0-327.36.1.el7.x86_64) 

Using   NLS_CHARACTERSET   US7ASCII

 

I have not seen your error

Fred

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: Wednesday, May 24, 2017 7:05 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using
UTF-8 on their DB on anything > 7.6.04?

 

** 

Hi Folks,

 

I have a customer using what I think of as a first.  An Oracle DB with
charset 

DB_CHAR_SET := (11) iso-8859-15

 

This is against ARS 9.1.00 201610281101 running on Linux
2.6.32-573.3.1.el6.x86_64 against Oracle 12.1.0.2.0 - 64bit Production.

 

I issue a Query and the response includes the default Form based list of
query fields.  There apparently is no way to request none.  You can override
the default which is t

FYI: Duplicate Field Names in 9.1.00 201512160229 possible

2018-01-31 Thread Ben Chernys

Hi Folks,

 

Just ran into an odd issue.  A customer has created a field twice in the same 
form with the same name (but different ids).  I tried to do the same on my 
9.1.02 server using the 8.0 Developer Studio but the client prevented a 
duplicate entry into the name field.  I remember the old admin tool returning a 
duplicate field error at some point.

 

I’m curious as to what field names were generated for the view.

 

All workflow is keyed to field ids so it is not surprising that the Remedy 
application still functions – though I wonder which field is selected in dev 
studio.  I have downloaded the 9.1.04 clients et al and will give its dev 
studio and RDP a try if I can put in a Java it thinks is higher than 1.4 

 

Alas this is mere curiosity as Meta-Update/Meta-Archive is only affected in 
that the field cache for this form is not used (a minor slow-down in 
performance when dealing with this form).

 

This is not a question; it just surprised me.

 

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:   Ben.Chernys_AT_softwaretoolhouse.com 
<mailto:Ben.Chernys_AT_softwaretoolhouse.com> 
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update <http://www.softwaretoolhouse.com/product/SthMupd/index.html> , our 
premium ARS Data tool, lets you automate your imports, migrations, in no time 
at all, without programming, without staging forms, without merge workflow. 

 

Meta-Archive <http://www.softwaretoolhouse.com/product/SthArch/index.html>  
does ITSM Archiving your way: with your forms and your multi-tenant rules, 
treating each root request as a complete tree and checking associatuions.  
Archive output to different servers, HTML pages with links to attachments or 
archive forms.

 

Meta-Databot <http://www.softwaretoolhouse.com/product/Databot/index.html>  is 
an automated, extensible BMC Data Wizard.  It reads a file of data changes and 
sports an Undo feature.

 

Pre ITSM 9.1.04?  Clarify?  HP? Roll your own?  No problem!  You can keep your 
valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

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Senior ITSM Consultant available

2018-01-23 Thread Ben Chernys

Hi Folks,

 

I am available for a contract position.   I have Remedy oodles of
international Remedy and ITSM experience and can make magic happen.  Some
ServiceNow experience.

 

Good deal for remote (No expenses factored in plus discount).

 

Contact me off-list for my CV / Resume or any questions you may have.  

 

Thanks.


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:<mailto:ben.cher...@softwaretoolhouse.com>
ben.cher...@softwaretoolhouse.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports,
migrations, in no time at all, without programming, without staging forms,
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your
multi-tenant rules, treating each root request as a complete tree and
checking associatuions.  Archive output to different servers, HTML pages
with links to attachments or archive forms.

 

Pre ITSM 9.1.02?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

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RE: Report on Support Group Members

2017-12-15 Thread Ben Chernys

stanceId$ = 'InstanceId');  

Schema 1.1.2.1.1.2.1: BMC.CORE:BMC_SystemSoftware_  

Schema 1.1.2.1.1.2.2: BMC.CORE:BMC_LogicalSystemComponent  (  

Type: Inner, Referential integrity: enforced, Delete option: None;  

Qual: ($InstanceId$ = 'InstanceId');  

Schema 1.1.2.1.1.2.2.1: BMC.CORE:BMC_LogicalSystemComponent_  

Schema 1.1.2.1.1.2.2.2: BMC.CORE:BMC_BaseElement  )))

Schema 1.1.2.1.2: AST:Attributes  )

Schema 1.1.2.2: BMC.CORE:BMC_BaseRelationship  ))

Schema 1.2: AST:Console_Rack_Rel  (  

Type: Inner, Referential integrity: enforced, Delete option: None;  

Qual: (($Instance Id$ = 'Destination.InstanceId') AND (('MarkAsDeleted' = 
"No") OR ('MarkAsDeleted' = $NULL$)));  

Schema 1.2.1: AST:Rack  ( 

 Type: Outer, Referential integrity: enforced, Delete option: None;  

Qual: (($ReconciliationIdentity$ = 'ReconciliationIdentity') OR 
('ReconciliationIdentity' = $InstanceId$));  

Schema 1.2.1.1: BMC.CORE:BMC_Rack  (  

Type: Inner, Referential integrity: enforced, Delete option: None;  

Qual: ('ClassId' = "BMC_RACK");  

Schema 1.2.1.1.1: OBJSTR:CatClassStub  

Schema 1.2.1.1.2: BMC.CORE:BMC_HardwarePackage  (  

Type: Inner, Referential integrity: enforced, Delete option: None;  

Qual: ($InstanceId$ = 'InstanceId');  

Schema 1.2.1.1.2.1: BMC.CORE:BMC_HardwarePackage_  

Schema 1.2.1.1.2.2: BMC.CORE:BMC_HardwareSystemComponent  (  

Type: Inner, Referential integrity: enforced, Delete option: None;  

Qual: ($InstanceId$ = 'InstanceId');  

Schema 1.2.1.1.2.2.1: BMC.CORE:BMC_HardwareSystemComponent_  

Schema 1.2.1.1.2.2.2: BMC.CORE:BMC_BaseElement  )))

Schema 1.2.1.2: AST:Attributes  )

Schema 1.2.2: BMC.CORE:BMC_BaseRelationship  ))

Schema 2: AST:Console_Proc_Rel_Count

 

 

I’ve updated the freebies to include this column and offered a text file 
containing all workflow as well.  Note that there will be some spurious forms 
in that  250Mb text file.  With the right editor finding all references of a 
field is a simple search.

 

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile: +49 171 380 2329 GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:   Ben.Chernys_AT_softwaretoolhouse.com 
<mailto:Ben.Chernys_AT_softwaretoolhouse.com> 
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as a complete tree and checking 
associatuions.  Archive output to different servers, HTML pages with links to 
attachments or archive forms.

 

Pre ITSM 9.1.02?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd
Sent: November-30-17 11:19 AM
To: arslist@ARSLIST.ORG
Subject: Report on Support Group Members

 

** 

I am trying to run a report that lists all support groups and the people that 
belong to the group.  I thought this would be an easy task, but I am not 
finding any forms that contain that data to report off of.  Can anyone point me 
in the right direction?

 

Thanks,

Todd Arner

  _  

The information contained in this communication may be confidential, is 
intended only for the use of the recipient(s) named above, and may be protected 
under state or federal law. If the reader of this message is not the intended 
recipient, you are hereby notified that any dissemination, distribution, or 
copying of this communication, or any of its contents, is strictly prohibited. 
If you have received this communication in error, please forward the 
communication to  <mailto:no...@glhec.org> no...@glhec.org immediately and 
destroy or delete the original message and any copy of it from your computer 
system. If you have any questions concerning this message, please contact the 
sender.

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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RE: Best way to delete records

2017-12-10 Thread Ben Chernys

Meta-Delete has always been part of Meta-Update.  It does deletes by query as a 
command.  You can use Meta-Query first to save the data or confirm it.

 

Remember that there is no way to inhibit workflow in deleting records.  ITSM, 
more so in the current releases, tends to have workflow that ensures no 
“orphans” are left behind.  This is basically a Push Fields giving a delete 
signal and would be propagated down the levels of children.

 

So deleting a root request like an Incident has a heavy workflow penalty.  
Hence, no matter what you use, always delete from the bottom up.

 

Further complications arise because some tables require an update before a 
delete.  An examples is CTM:People requiring a status change first.  In these 
cases, a 5 line Meta-Update script is needed to do the assignment and then 
issue the Application-Delete-Entry after.

 

When you want to delete all records of a table, there is nothing wrong with 
truncate.  Just make sure you truncate all tables of the DB that represent the 
single ARS table.

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:   Ben.Chernys_AT_softwaretoolhouse.com 
<mailto:Ben.Chernys_AT_softwaretoolhouse.com> 
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as a complete tree and checking 
associatuions.  Archive output to different servers, HTML pages with links to 
attachments.  Data and links to pages can be set in a Remedy or ServiceNow form.

 

Pre ITSM 9.1.02?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

 

 

From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller
Sent: December-08-17 1:00 PM
To: ARSList <arslist@arslist.org>
Subject: Re: Best way to delete records

 

Using RRR|Chive was my favorite way before LJ built his tool (I was his guinea 
pig, I mean tester). Both are great ways to delete records and can do it way 
faster than Escalations and a bit more safely than directly in SQL.

 

This conversation in the BMC Communities we talked about some of the specifics 
of using RRR|Chive to dump records: https://communities.bmc.com/message/615453.

 

In my case I didn't want any archive copy so the least amount of data written 
to disk (especially attachments) the faster the whole process could go.

 

Jason

 

On Fri, Dec 8, 2017 at 12:17 PM, Mike Galat <michael.ga...@caretech.com 
<mailto:michael.ga...@caretech.com> > wrote:

Hi Kelly –

 

I am sure LJ’s tool will work, just wanted to point out what we did in the 
past.  We have used rrrChive (a free utility) to remove a lot of tickets (we 
are not an ITSM shop, most everything custom).  What we did, was use the MOVE 
functionality, give it an ARX file to dump it to, and no receiveing system for 
it to go to.  The end result was arx files, along with attachments, etc. that 
were dumped to a server.  Our use-case was to archive the data on the server 
for a year, then delete, however if you don’t care about the data, you can 
simply delete the arx and subfolders.

 

Thanks,

Mike   

 

From: ARSList [mailto:arslist-boun...@arslist.org 
<mailto:arslist-boun...@arslist.org> ] On Behalf Of Kelly Logan
Sent: Friday, December 08, 2017 12:05
To: ARSList
Subject: Re: Best way to delete records

 

I will check it out, LJ - thanks!

 

On Fri, Dec 8, 2017 at 9:55 AM, LJ LongWing <lj.longw...@gmail.com 
<mailto:lj.longw...@gmail.com> > wrote:

Kelly,

I have a tool on my website (http://remedylegacy.com/tools/delete-requests/) 
that might do what you want.  It's designed to allow you to issue SQL Queries 
to identify records that need to be removed, and then removes them via the api. 
 You could in theory issue a query to say the task form and say give me a list 
of all tasks that are associated with incidents I want to remove...and it'll 
remove those tasksyou of course would want to remove all of the children 
before the parents...or, alternatively you could use this tool to delete all of 
the parents first, and then do an sql query on the children records and delete 
any orphans that were left behind...

 

On Fri, Dec 8, 2017 at 8:40 AM, Kelly Logan <kelly.lo...@raptek.com 
<mailto:kelly.lo...@raptek.com> > wrote:

We are working on a mass delete system as well

AD: Meta-Databot New Feature

2017-12-05 Thread Ben Chernys

Meta-Databo <http://www.softwaretoolhouse.com/product/Databot/index.html> t now 
produces a CSV of all forms and records and counts from each line in the input 
file.  You’ll end up with the number of input records times the number of 
config records.  

 



 

For those not introduced to Meta-Databot 
<http://www.softwaretoolhouse.com/product/Databot/index.html> , it functions 
like the BMC Data Wizard but reads an input file of data changes to make so 
that if you have many data changes, a single automatic processed is launched to 
change them all.

 

Features include an UNDO facility and  the ability to fire workflow if desired 
for integrations.

 

With Meta-Databot is easy to plug in any customized forms and fields and is 
also easy to extend by adding additional data ops as needed.

 

If you are doing thousands of login changes or hundreds of Support Group 
renames, this will turn a many month operation into a quick overnight run.

 

Contact me off list if interested in a trial or want any questions answered.

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:<mailto:ben.cher...@softwaretoolhouse.com> 
ben.cher...@softwaretoolhouse.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as a complete tree and checking 
associatuions.  Archive output to different servers, HTML pages with links to 
attachments or archive forms.

 

Pre ITSM 9.1.02?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

 

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AD: Meta-Update for ServiceNow Beta Program

2017-10-17 Thread Ben Chernys

Hi Folks,

 

Meta-Update now handles BOTH ARS and ServiceNow.  Connections can be opened to 
both server types and unlike data can be migrated between the two systems using 
all the power of Meta-Update to perform changes.

 

In BMC Remedy, you can use $field$. In Meta-Update, you use $Tag, field$ - 
where the Tag can be an ARS record, a ServiceNow record, a CSV file record, an 
SQL record (ARS only), all from as many servers, forms & records as you like.  

 

Meta-Update includes a single stepping, breakpoint debugger.  You can watch as 
Meta-Archive queries chains of records and URLs, generates HTML tables, and 
then outputs the HTML pages.

 

As an example, we have a customer who is using Meta-Archive to generate HTML 
pages of data including attachments and also setting URLs and some of the main 
field values in a ServiceNow table.  This allows easy grouping and searching of 
the HTML data.  That mod to Meta-Archive was done in under an hour.  The 
building of a form in ServiceNow took much longer 

 

This distribution is considered beta.  All previous ARS only scripts should 
continue to work.  There are some ARS features not yet available for 
ServiceNow.  There is also room for new features in the product and the Beta 
participants can help drive the product.  

 

We are developing generalised migration scripts that can be used to move data 
back and forth between the two systems to keep them in sync.

 

If you are interested in participating in the beta program, please send us an 
email <mailto:mupdsnb...@softwaretoolhouse.com> .

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:<mailto:ben.cher...@softwaretoolhouse.com> 
ben.cher...@softwaretoolhouse.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as a complete tree and checking 
associatuions.  Archive output to different servers, HTML pages with links to 
attachments or archive forms.

 

Pre ITSM 9.1.02?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 


___
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"Where the Answers Are, and have been for 20 years"

AD: Meta-Databot - new product announcement

2017-10-16 Thread Ben Chernys

Hi Folks,

 

Meta-Databot <http://www.softwaretoolhouse.com/product/Databot/index.html>  is 
like the BMC Data Wizard in function but automates mass changes rather than one 
at a time.  It processes an input file of changes with column names defined by 
its configuration spreadsheet.

 

It is easily extensible to allow your own new data admin operations.

 

It even boasts and Undo function 

 

Buy default, it will use direct SQL (like the data wizard) BUT if you need 
workflow to fire, can be configured to use the API for specific tables.

 

Best of all, it is free with a Meta-Update license!  

Existing customer can sign on to the support area and download it.  It can be 
downloaded with a trial license 
<http://www.softwaretoolhouse.com/product/SthMupd/mupd_lic_req.html>  as well.

 

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:<mailto:ben.cher...@softwaretoolhouse.com> 
ben.cher...@softwaretoolhouse.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as a complete tree and checking 
associatuions.  Archive output to different servers, HTML pages with links to 
attachments or archive forms.

 

Pre ITSM 9.1.02?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 


___
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"Where the Answers Are, and have been for 20 years"

Re: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using UTF-8 on their DB on anything > 7.6.04? - "solved" workaround

2017-05-29 Thread Ben Chernys

Hi All,

 

I have heard back from the customer.  The work-around does indeed work
around the problem.  It seems the bug is related only to building the short
description string for an ARGetListEntry response.  The server comes back to
the client and the client responds that it can't decode the result (ARERR
992) if and only if the any of the result's descriptions have umlauts.  

 

Meta-Update uses that string in its messaging:  Qry 1 of x: default short
description (get fields) from the record.  Simple solution for those using
the API is to override the default short description generation with a
single field known to not contain any special characters such as umlauts
(such as '1').

 

This bug seems to have been introduced in 9.1 or at least this customer did
not experience it before the upgrade to 9.1.0 - from which version I know
not - but running on HP-UX. :)  I haven't tested in on my servers (9.1.02,
8.1, .) to see when it was introduced and the fact that I run UTF-8 may
affect the test.

 

Cheers

Ben

www.softwaretoolhouse.com <http://www.softwaretoolhouse.com> 

 

 

From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] 
Sent: May-25-17 9:10 AM
To: 'arslist@ARSLIST.ORG' <arslist@ARSLIST.ORG>
Subject: RE: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using
UTF-8 on their DB on anything > 7.6.04?

 

Hi Fred,

 

Thanks for your reply.

 

I have no access at all to the client Windows machine or the Linux server -
not even WebEx.  As for the DB, I expect the BMC software is not lying when
it reports its character set.  The info below is from the values of the
server info stuff which Meta-Update makes available to you on startup.  The
./arsys reports LANG, LC_ALL with en_US.UTF-8

 

I did check on my server and was surprised that the machine, the Remedy
user, etc seems to be on utf8 and the DB on utf16 - and a different locale
as well.

 

I suppose it would be easy enough to look at ITSM's normal forms and stick
an umlaut in one of their query results fields.  Your email has spurred that
idea, so I thank you for that.  I am still waiting the results of the
enhancement (step 1) and patch (if matching the locale and charset fails) I
gave the client.  The patch will circumvent the whole problem as the query
will only return field 1 as its short description.

 

I am unclear what strings to set on the client for locale and charset to
match.  In particular relating to the "iso" prefix:  de_DE.iso-8859-15 or
de_DE.8859-15

 

Thanks again Fred.  I know I can count on you when it comes to Linux and
Oracle.  Is Axton still around?  My 8.1.02, 9.1.02 servers are running that,
though my 7.6.04 is running Windows (on XP64 I believe!) MS SQL server.  I
upgraded a copy of 8.1 to make my 9.1.02 but I think I need to build one
from scratch in both Linux and Windows.

 

Thanks again,

Ben

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: May-24-17 8:52 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using
UTF-8 on their DB on anything > 7.6.04?

 

** 

>From the bin directory, what do you get if you run

> ./arsystem env | sort 

 

Look at the values of

   CLIENT_LOCALE en_us.8859-1

   LANG C

   LC_ALL  C

 

What is the database character set you see when you run the following   

SELECT * FROM NLS_DATABASE_PARAMETERS ;   

 

We currently have a 9.1.02.003 system Red Hat Enterprise Linux Server
release 7.2 (Maipo) (Linux 3.10.0-327.36.1.el7.x86_64) 

Using   NLS_CHARACTERSET   US7ASCII

 

I have not seen your error

Fred

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: Wednesday, May 24, 2017 7:05 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using
UTF-8 on their DB on anything > 7.6.04?

 

** 

Hi Folks,

 

I have a customer using what I think of as a first.  An Oracle DB with
charset 

DB_CHAR_SET := (11) iso-8859-15

 

This is against ARS 9.1.00 201610281101 running on Linux
2.6.32-573.3.1.el6.x86_64 against Oracle 12.1.0.2.0 - 64bit Production.

 

I issue a Query and the response includes the default Form based list of
query fields.  There apparently is no way to request none.  You can override
the default which is the obvious work-around and will be tested shortly.
Presumably, you may say the client is using the same character set and get
around the issue being thrown by the translation dlls.

 

In this case the form's query fields includes those with umlauts.  When such
a record (containing an umlaut in a form specified query field) is queried,
the ARERR 91 occurs.  When said query returns records with no umlauts in the
generated "short

Re: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using UTF-8 on their DB on anything > 7.6.04?

2017-05-25 Thread Ben Chernys

Hi Fred,

 

Thanks for your reply.

 

I have no access at all to the client Windows machine or the Linux server -
not even WebEx.  As for the DB, I expect the BMC software is not lying when
it reports its character set.  The info below is from the values of the
server info stuff which Meta-Update makes available to you on startup.  The
./arsys reports LANG, LC_ALL with en_US.UTF-8

 

I did check on my server and was surprised that the machine, the Remedy
user, etc seems to be on utf8 and the DB on utf16 - and a different locale
as well.

 

I suppose it would be easy enough to look at ITSM's normal forms and stick
an umlaut in one of their query results fields.  Your email has spurred that
idea, so I thank you for that.  I am still waiting the results of the
enhancement (step 1) and patch (if matching the locale and charset fails) I
gave the client.  The patch will circumvent the whole problem as the query
will only return field 1 as its short description.

 

I am unclear what strings to set on the client for locale and charset to
match.  In particular relating to the "iso" prefix:  de_DE.iso-8859-15 or
de_DE.8859-15

 

Thanks again Fred.  I know I can count on you when it comes to Linux and
Oracle.  Is Axton still around?  My 8.1.02, 9.1.02 servers are running that,
though my 7.6.04 is running Windows (on XP64 I believe!) MS SQL server.  I
upgraded a copy of 8.1 to make my 9.1.02 but I think I need to build one
from scratch in both Linux and Windows.

 

Thanks again,

Ben

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: May-24-17 8:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using
UTF-8 on their DB on anything > 7.6.04?

 

** 

>From the bin directory, what do you get if you run

> ./arsystem env | sort 

 

Look at the values of

   CLIENT_LOCALE en_us.8859-1

   LANG C

   LC_ALL  C

 

What is the database character set you see when you run the following   

SELECT * FROM NLS_DATABASE_PARAMETERS ;   

 

We currently have a 9.1.02.003 system Red Hat Enterprise Linux Server
release 7.2 (Maipo) (Linux 3.10.0-327.36.1.el7.x86_64) 

Using   NLS_CHARACTERSET   US7ASCII

 

I have not seen your error

Fred

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: Wednesday, May 24, 2017 7:05 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using
UTF-8 on their DB on anything > 7.6.04?

 

** 

Hi Folks,

 

I have a customer using what I think of as a first.  An Oracle DB with
charset 

DB_CHAR_SET := (11) iso-8859-15

 

This is against ARS 9.1.00 201610281101 running on Linux
2.6.32-573.3.1.el6.x86_64 against Oracle 12.1.0.2.0 - 64bit Production.

 

I issue a Query and the response includes the default Form based list of
query fields.  There apparently is no way to request none.  You can override
the default which is the obvious work-around and will be tested shortly.
Presumably, you may say the client is using the same character set and get
around the issue being thrown by the translation dlls.

 

In this case the form's query fields includes those with umlauts.  When such
a record (containing an umlaut in a form specified query field) is queried,
the ARERR 91 occurs.  When said query returns records with no umlauts in the
generated "short description", there is no error.

 

The client (Meta-Update) is running under Windows and is compiled with 9.1
libraries.  An 8.1 library version also suffered the same problem.  The
Linux version has not yet been tested.  

 

I would tend to think it is a client api responsibility - given the plethora
of modified character translate open source dlls - but the fact that both
the 8.1.2 and 9.1 compiles behave the same way (with changes in these
supplied dlls) - makes me want to think of the server.

 

I guess after spending some hours, I am quite curious.  I believe I have an
enhancement that may work (to define the character set as above in the
ARControl block) and one that most likely will work (to request an override
to the form's configured fields).

 

So, 

1.  Anyone ever experienced this?  We have not tried the Windows driver
at this point.
2.  Does anyone NOT use UTF-8 on their DB with anything above 7.6.04?
3.  Any comments?

 

Thanks a bunch in advance for your efforts!

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:   Ben.Chernys_AT_softwaretoolhouse.com
<mailto:Ben.Chernys_AT_softwaretoolhouse.com> 
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

ARERR 91 RPC: Can't decode result - on 9.1.00; Anyone NOT using UTF-8 on their DB on anything > 7.6.04?

2017-05-24 Thread Ben Chernys

Hi Folks,

 

I have a customer using what I think of as a first.  An Oracle DB with
charset 

DB_CHAR_SET := (11) iso-8859-15

 

This is against ARS 9.1.00 201610281101 running on Linux
2.6.32-573.3.1.el6.x86_64 against Oracle 12.1.0.2.0 - 64bit Production.

 

I issue a Query and the response includes the default Form based list of
query fields.  There apparently is no way to request none.  You can override
the default which is the obvious work-around and will be tested shortly.
Presumably, you may say the client is using the same character set and get
around the issue being thrown by the translation dlls.

 

In this case the form's query fields includes those with umlauts.  When such
a record (containing an umlaut in a form specified query field) is queried,
the ARERR 91 occurs.  When said query returns records with no umlauts in the
generated "short description", there is no error.

 

The client (Meta-Update) is running under Windows and is compiled with 9.1
libraries.  An 8.1 library version also suffered the same problem.  The
Linux version has not yet been tested.  

 

I would tend to think it is a client api responsibility - given the plethora
of modified character translate open source dlls - but the fact that both
the 8.1.2 and 9.1 compiles behave the same way (with changes in these
supplied dlls) - makes me want to think of the server.

 

I guess after spending some hours, I am quite curious.  I believe I have an
enhancement that may work (to define the character set as above in the
ARControl block) and one that most likely will work (to request an override
to the form's configured fields).

 

So, 

1.  Anyone ever experienced this?  We have not tried the Windows driver
at this point.
2.  Does anyone NOT use UTF-8 on their DB with anything above 7.6.04?
3.  Any comments?

 

Thanks a bunch in advance for your efforts!

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:   Ben.Chernys_AT_softwaretoolhouse.com
<mailto:Ben.Chernys_AT_softwaretoolhouse.com> 
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports,
migrations, in no time at all, without programming, without staging forms,
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your
multi-tenant rules, treating each root request as a complete tree and
checking associatuions.  Archive output to different servers, HTML pages
with links to attachments or archive forms.

 

Pre ITSM 9.1.02?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 


___
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Re: need input about data migration after Upgrade

2017-04-24 Thread Ben Chernys

Hi All,

 

Thanks Misi.  Sorry for the delayed response.  I’ve been working feverishly and 
haven’t spent time on the arslist.  I thank you for your time and efforts 
hosting it.

 

Our data migration product does much more than simple data migration.  It 
allows you to change Support structures, Operating Companies, Categorizations 
etc. during the data migration as well as keeping a new system up to date with 
an old system.  

 

As a simple example, consider the product catalogue.  You may have 5 different 
BMC manufacturers and many times more that of product catalogue entries:  BMC, 
BMC Software, BMC Software Inc, and so on.  In the new system, you would have 
only one BMC manufacturer with all dependent data changed as needed.

 

As a more complex example, the migration package will move Change of type 
Release to the Release module.  Any tasks in the change become Activities.

 

Meta-Update can do anything – period.  It’s chief advantage is its ability to 
do complex things with no programming and especially no API skills.  Any ARS 
Developer / Admin should be able to do what they need to do with an hour 
introductory WebEx.  

 

Consider Meta-Archive – a completely configurable archive solution that 1) 
checks root associations (so that an Incident connected to an open change is 
NOT archived), and 2) can output to Archive forms, CSVs, HTML, another server 
instance.  In production use on ITSM 9.1, 8.1, 7.6.04.  

 

Consider that we had a customer who had all CIs as Computer Systems (due to a 
bad migration) and had worked these a year accumulating leases, changes, 
relationships, etc.  A Meta-Update script of 16 hours was able to move all this 
data to the proper set of classes.

 

Consider that a Proof of Concept script was able to change a mass of login ids 
in an automated way even using a separate SQL server to query so that indexes 
could be applied that were not desired in the production server.  

 

Many more examples and information about the data migration product available 
at www.softwaretoolhouse.com <http://www.softwaretoolhouse.com> 

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887 
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as a complete tree and checking 
associatuions.  Archive output to different servers, HTML pages with links to 
attachments or archive forms.

 

Pre ITSM 9.1.02?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: April-19-17 5:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: need input about data migration after Upgrade

 

** 

Hi,

RRR|Chive might help you. It is free to use but low level. You need to know 
exactly what you want to. It uses the modify-date of the records to find which 
ones to add/update/remove, so you need to update that column when working at 
DB-level. Alternatively you can skip updating the modify-date (C6) column and 
RRR|Chive will not touch that record as it would be considered the same in 
source/target. You did not say if the cleaning activity happened in the source 
or target environment...

https://rrr.se/cgi/index?pg=chive

You might also consider talking to Ben Chernys at 
http://www.softwaretoolhouse.com/ as he has ready made scripts for his 
commercial Meta-Update to do ITSM migrations. I have not tried it myself 
though, but Ben should be able to tell you what he can and can not do.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


April 19, 2017 9:11 AM, "Amit B" <raccons...@gmail.com 
<mailto:%22amit%20b%22%20%3craccons...@gmail.com%3e> > wrote:

**

Hello All,

We are in the middle of upgrading our ITSM . I have one question about data 
migration. As we have opted parallel upgrade ,i mean we have build separate 
server and took DB backup from current prod and dump it on new server. So 
currently existing infra is up & running and lot of data cleanup is happening

ITSM 9.1.2 fields and forms freebies now available

2017-02-01 Thread Ben Chernys

Hi Folks,

 

A short email to announce the availability of the Freebies Forms and Fields
spreadsheet for ITSM 9.1.2.  This was an original stack install 8.1 that was
upgraded and had Smart IT installed as well.  Also available are the fields
for Service Now - a much smaller spreadsheet :)

 

Further news:  Meta-Archive is now in production use on ITSM 9.1 and we have
more customers using Meta-Archive for HTML.  Find out why Meta-Archive is
chosen on 9.1 by looking at the web site or asking questions off-list.

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:+49 171 380 2329   GMT - 7 + [ DST ]

Mobile +1 403  554 0887
Email:<mailto:ben.cher...@softwaretoolhouse.com>
ben.cher...@softwaretoolhouse.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports,
migrations, in no time at all, without programming, without staging forms,
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your
multi-tenant rules, treating each root request as a complete tree and
checking associatuions.  Archive output to different servers, HTML pages
with links to attachments or archive forms.

 

Pre ITSM 9.1.02?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Update worklog (diary ) field from sql - v9

2016-06-12 Thread Ben Chernys

Our free Diary Editor will allow you to do this one record at a time in a 
Notepad like interface.

For mass changes, Meta-Update will do this and not through SQL.

 

It is of-course possible to do this through SQL but you need to understand the 
separators and encoding making up a Diary field value.

 

 


Cheers,

Ben Chernys
Senior Software Architect
  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:<mailto:ben.cher...@gmail.com> ben.cher...@gmail.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur
Sent: June-13-16 12:24 AM
To: arslist@ARSLIST.ORG
Subject: Update worklog (diary ) field from sql - v9

 

Hello,

 

I am trying to append some data to existing worklog field using a sql 
statement. Nothing is working out. Could someone please help?

 

Thanks!

Kaur

 

___

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www.arslist.org "Where the Answers Are, and have been for 20 years"


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Re: Confusion over AR_SERVER_INFO values as changed in the Rel 9 API - even worse with 9.1.0

2016-03-19 Thread Ben Chernys

Hi Doug,

 

Thanks for your response.  I am well aware of when the API version changes - I 
make a single binary in various API releases though I only tend to have 
customers on a single release of the API - generally the most current.  I only 
recently dropped pre 7 releases from the build.

 

I use the API version at compile time - as would be expected.  Consider compile 
time for a moment.  How does one ask for a value against the 8.1 server using 
the 9.1 API when that define is dropped in the 9.1 API or when that define has 
a different integer in the 9.1 API?  

 

Consider that the MAX for 9.1 and 9.0 are different even though the API version 
is the same.  Consider also that the API version for 9.1 is not the same value 
in Java.  See Mark Walters' email in this thread.  

 

It would seem the 9.0.1 api increased in by 1 in java as did the 9.1.0 API but 
that increase was missed in the C API/header files.  I certainly cannot comment 
on why defines were renumbered from 8.1.2 to 9.

 

I have a table of the INFO values to my max at compile time with an indicator 
of whether they are readable and/or writable.  (By the way, the readable / 
writable attributes would be good to have from BMC).  I also have a table of 
MAX values based on server release.  

 

I use the two tables to build the readable set of values per server connection 
(using the server release as a MAX) and then get the complete set of responses. 
 (Yes, I make a smaller previous call to get server name, release, and a few 
other values to be used internally.)

 

So, yes, I suspect errors have been made.  As all software have errors made in 
them.  No software vendor/creator is immune from errors.  Just ask my wife 
about why she doesn’t want any robots in the house J

 

Thanks again,

Ben

 

 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: March-17-16 10:14
To: arslist@ARSLIST.ORG
Subject: Re: Confusion over AR_SERVER_INFO values as changed in the Rel 9 API - 
even worse with 9.1.0

 

Ben,

 

There needs to be an overall look at the issues you are having -- please submit 
the issues and concerns to the support team and they can be investigated.  
There is always the chance that an error was made that needs to be corrected 
and that will definitely be looked into and action taken to correct the problem.

 

But, I want to pursue the topic of API version that you have brought up in your 
recent messages.

 

API version != product version

 

We sometimes change the API version multiple times between releases.  We 
sometimes change the API version for a maintenance release.  We sometimes don't 
change the API version for a maintenance release and there are occasions where 
the API version may not change for a release.  It is all about the API version 
and whether there was a notable change made such that we have to map the 
protocol between clients and servers of different versions.

 

If you are using the API version as a product release version, that is 
incorrect and will not work.  We do not always change the API even when there 
are new releases.  Yes, it changes with many releases, but not with ALL 
releases.

 

To tell what release you are using, you should be using AR_SERVER_INFO_VERSION  
 (code 4).  This will give you the version of the server and it includes 
details about version and service pack and patch.  THIS will be changed in each 
release for sure --- well I sure hope you find it being different between 
releases as it sure is supposed to be different.

 

I just want to be sure that the right value is being used for the right 
purpose.  I am concerned and want to find out why you have found some 
differences in the server information results returned -- that is not supposed 
to happen.  I also want to be sure you are using the right setting for the 
right purpose.   On the other hand, I want to be sure you are not misusing the 
API version to determine server version -- they are not the same thing.  Now, 
did 9.1 change the API protocol?  And, should the number have changed from 
server info?  That can be double checked, but it very well may not have changed.

 

I hope this helps,

 

Doug Mueller

 

-Original Message-

From: Action Request System discussion list(ARSList) [ 
<mailto:arslist@ARSLIST.ORG> mailto:arslist@ARSLIST.ORG] On Behalf Of Ben 
Chernys

Sent: Thursday, March 17, 2016 7:21 AM

To:  <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG

Subject: Re: Confusion over AR_SERVER_INFO values as changed in the Rel 9 API - 
even worse with 9.1.0

 

Hi Misi,

 

Not true re keeping the c API up-to-date.  BMC still delivers many binaries 
with the c API (in both 32 and 64 bits) in the 9.1.0 installation.  And the 
point is beyond BMC anyhow.  They publish it and it should work.  It should 
also allow a higher API to communicate with lower servers.

 

Cheers

Ben

 

-Orig

Re: Confusion over AR_SERVER_INFO values as changed in the Rel 9 API - even worse with 9.1.0

2016-03-19 Thread Ben Chernys

Well folks,

 

I'm afraid it just got a lot worse!!!

 

9.1.0 identifies itself as 9.0.0 but has a different set of AR_SERVER_INFO
values:

 

>From 9.0.0

#define AR_CURRENT_API_VERSION   21  /* current api version */

#define AR_MAX_SERVER_INFO_USED 426  /* set "highest" server info */

 

>From 9.1.0

#define AR_CURRENT_API_VERSION   21  /* current api version */

#define AR_MAX_SERVER_INFO_USED 443  /* set "highest" server info */

 

I suppose it is too late for BMC to fix this absolute mess.   How is one's
source code to differentiate between 9.0.0 and 9.1.0 - given that they both
identify themselves as the same release and given that they have different
symbols defined?  I suppose it means that AR_CURRENT_API_VERSION is NOT to
be used to identify the API release but rather AR_MAX_SERVER_INFO_USED (as
long as you don't go back far enough that that symbol is not defined) or
possibly a combination of the two symbols.

 

I have yet to look at the actual INFO values themselves and shudder to think
what I may find.

 

Cheers

Ben

 

From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] 
Sent: March-01-16 10:24
To: 'arslist@ARSLIST.ORG'
Subject: Confusion over AR_SERVER_INFO values as changed in the Rel 9 API

 

Hi Folks,

 

I am just trying to get my head around the AR_SERVER_INFO changes introduced
in release 9.

 

ARS 9 does something not done previously with these values:  

It changes the integer in some Info values and deletes some Info values 

 

Image this scenario:  You have a release 9 API accessing a Release 8 server.

Which symbol do you use for a release 8 value?  There are no symbols for
deleted values which are still legitimate on the 8 server.  The symbol
defined in the 9 API will request the wrong value on an 8 server.

 

Similarly, you have a release 8 API accessing a release 9 server:  When you
ask for an Info that has had a number change, what do you get?

 

For now, I will have to get around the problem by not asking for contentious
info values.  Heaven forbid that someone wants these values J

 

I question how something this basic and simple could have been turned into
something this obtuse and convoluted.  I also question what the API itself
does when "maintaining compatibility" across server releases.

 

Kudos to BMC, they have maintained excellent compatibility across server
releases when it comes to the data portion of the API.  

This is the first release which does not.  Any comments from BMC would be
welcome.

 

Details:

 

Release 8.1 API

-  These are all dropped in 9:

#define AR_SERVER_INFO_MESSAGE_BROKER_URL 374 /* char - Message
Broker URL */

#define AR_SERVER_INFO_NUMBER_OF_SELECTOR_THREADS 375 /* int - Number of
selector threads. */

#define AR_SERVER_INFO_MESSAGE_BROKER_PORT376 /* int -
Messsaging(JMS) broker port. */

#define AR_SERVER_INFO_JMX_PORT   377 /* int - JMX Port */

#define AR_SERVER_INFO_PEER_LISTENER_PORT 378 /* int - (Cache)
Peer-listener-port */

-  These are renumbered in 9:

#define AR_SERVER_INFO_API_MONITORING_UPDATE_INTERVAL 379 /* int - Update
Interval for API Monitoring */

#define AR_SERVER_INFO_API_RECORDING_CLIENT_TYPE  380 /* char - API
Recording on for specific Client Type */

#define AR_SERVER_INFO_API_RECORDING_ENABLE   381 /* int - Enable Flag
would be set to T or F */

#define AR_SERVER_INFO_API_RECORDING_CLIENT_TYPE  380 /* char - API
Recording on for specific Client Type */

#define AR_SERVER_INFO_API_RECORDING_ENABLE   381 /* int - Enable Flag
would be set to T or F */

#define AR_SERVER_INFO_OBJ_RESERVATION_REPOSITORY_TYPE 382 /* int - Object
reservation repository type - 0  ARS; 10 External */

-  This value has a different meaning in 9:

#define AR_SERVER_INFO_SERVICE_RECORDING_ENABLE   383 /* int - flag to
enable the Service Monitoring */

-  Now they align with 9

#define AR_SERVER_INFO_STATS_APISQL_CONTROL   384 /* Bitmask for controlling
API/SQL display to console, exception logging option, etc. */

 

Release 9 APIRelease 9 has no 379 J

#define AR_SERVER_INFO_API_MONITORING_UPDATE_INTERVAL380  /* int -
Update Interval for API Monitoring */

#define  AR_SERVER_INFO_API_RECORDING_CLIENT_TYPE381  /* String
- API Recording on for specific Client Type */

#define  AR_SERVER_INFO_API_RECORDING_ENABLE 382  /* int -
Enable Flag would be set to T or F */

#define AR_SERVER_INFO_OBJ_RESERVATION_REPOSITORY_TYPE 383 /* int Object
reservation repository type - 0  ARS  */

   /*
- 10 External */

#define AR_SERVER_INFO_STATS_APISQL_CONTROL  384 /* bitmask  Controls
API and SQL recording */

 

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 7 + [ DST ]

Land:+1 403 240 4377
Email:<m

Re: Confusion over AR_SERVER_INFO values as changed in the Rel 9 API - even worse with 9.1.0

2016-03-19 Thread Ben Chernys

Hi Mark,

 

Clearly.  (#define is a c statement).

 

The call with value AR_SERVER_INFO_VERSION gives you the server version - at
least that value was not renumbered J

 

Meta-Update can connect to multiple servers of different versions using a
single version of the API (as it will be one single binary).  One of its
features is making all these values available for each opened server
session.  Release 9 has introduced issues in this area due to renumbering of
values, unacceptance of previous values - even against previous versions of
the server (where with the previous version of the API they were accepted),
making previous server values unaskable (by dropping the defines), and now
this latest fiasco of not updating the API version number.

 

Cheers

Ben

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark
Sent: March-17-16 03:04
To: arslist@ARSLIST.ORG
Subject: Re: Confusion over AR_SERVER_INFO values as changed in the Rel 9
API - even worse with 9.1.0

 

** 

Ben,

 

I'm not 100% certain but my understanding is that the API version does not
indicate the server version but the version of the API specification - the
values below are from the ar.h file?  If so this is the API/RPC revision
level that a client built using that API will conform to.  The server will
have a corresponding max API revision number and the two will negotiate to
the highest supported by both.  If you want the server version you'll have
to make a GSI call for operation number 4.

 

If you check the API logs from a 9.1 server you should see some clients with
protocol version 23 so it looks like the C and Java APIs may be at different
levels in 9.1.

 

I've tried to put together a list of release and protocol/db versions here -
https://communities.bmc.com/docs/DOC-37267

 

Mark

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: 17 March 2016 02:17
To: arslist@ARSLIST.ORG
Subject: Re: Confusion over AR_SERVER_INFO values as changed in the Rel 9
API - even worse with 9.1.0

 

** 

Well folks,

 

I'm afraid it just got a lot worse!!!

 

9.1.0 identifies itself as 9.0.0 but has a different set of AR_SERVER_INFO
values:

 

>From 9.0.0

#define AR_CURRENT_API_VERSION   21  /* current api version */

#define AR_MAX_SERVER_INFO_USED 426  /* set "highest" server info */

 

>From 9.1.0

#define AR_CURRENT_API_VERSION   21  /* current api version */

#define AR_MAX_SERVER_INFO_USED 443  /* set "highest" server info */

 

I suppose it is too late for BMC to fix this absolute mess.   How is one's
source code to differentiate between 9.0.0 and 9.1.0 - given that they both
identify themselves as the same release and given that they have different
symbols defined?  I suppose it means that AR_CURRENT_API_VERSION is NOT to
be used to identify the API release but rather AR_MAX_SERVER_INFO_USED (as
long as you don't go back far enough that that symbol is not defined) or
possibly a combination of the two symbols.

 

I have yet to look at the actual INFO values themselves and shudder to think
what I may find.

 

Cheers

Ben

 

From: Ben Chernys [ <mailto:ben.cher...@softwaretoolhouse.com>
mailto:ben.cher...@softwaretoolhouse.com] 
Sent: March-01-16 10:24
To: 'arslist@ARSLIST.ORG'
Subject: Confusion over AR_SERVER_INFO values as changed in the Rel 9 API

 

Hi Folks,

 

I am just trying to get my head around the AR_SERVER_INFO changes introduced
in release 9.

 

ARS 9 does something not done previously with these values:  

It changes the integer in some Info values and deletes some Info values 

 

Image this scenario:  You have a release 9 API accessing a Release 8 server.

Which symbol do you use for a release 8 value?  There are no symbols for
deleted values which are still legitimate on the 8 server.  The symbol
defined in the 9 API will request the wrong value on an 8 server.

 

Similarly, you have a release 8 API accessing a release 9 server:  When you
ask for an Info that has had a number change, what do you get?

 

For now, I will have to get around the problem by not asking for contentious
info values.  Heaven forbid that someone wants these values J

 

I question how something this basic and simple could have been turned into
something this obtuse and convoluted.  I also question what the API itself
does when "maintaining compatibility" across server releases.

 

Kudos to BMC, they have maintained excellent compatibility across server
releases when it comes to the data portion of the API.  

This is the first release which does not.  Any comments from BMC would be
welcome.

 

Details:

 

Release 8.1 API

-  These are all dropped in 9:

#define AR_SERVER_INFO_MESSAGE_BROKER_URL 374 /* char - Message
Broker URL */

#define AR_SERVER_INFO_NUMBER_OF_SELECTOR_THREADS 375 /* int - Number of
selector threads. */

#define AR_SERVER_

Re: Confusion over AR_SERVER_INFO values as changed in the Rel 9 API - even worse with 9.1.0

2016-03-19 Thread Ben Chernys

Hi Misi,

Not true re keeping the c API up-to-date.  BMC still delivers many binaries 
with the c API (in both 32 and 64 bits) in the 9.1.0 installation.  And the 
point is beyond BMC anyhow.  They publish it and it should work.  It should 
also allow a higher API to communicate with lower servers.

Cheers
Ben

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: March-17-16 05:57
To: arslist@ARSLIST.ORG
Subject: Re: Confusion over AR_SERVER_INFO values as changed in the Rel 9 API - 
even worse with 9.1.0

Hi Mark,

Do you really think that the server will map 379 to 380 depending on the client 
API version? The API version in ar.h seems to be the same in the sample Ben 
gave us.

To me it seems unsettling that the C-API is not updated in the same way as the 
Java-API. But I guess this was bound to happen. If there is no longer a 
C-API-Admin-Tool but instead a Java-API-DevStudio, there is no point in keeping 
the C-API up to date.

In any event I will be increasingly afraid to do Admin-changes through the 
C-API...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Ben,
>
> I'm not 100% certain but my understanding is that the API version does 
> not indicate the server version but the version of the API 
> specification - the values below are from the ar.h file?  If so this 
> is the API/RPC revision level that a client built using that API will 
> conform to.  The server will have a corresponding max API revision 
> number and the two will negotiate to the highest supported by both.  
> If you want the server version you'll have to make a GSI call for operation 
> number 4.
>
> If you check the API logs from a 9.1 server you should see some 
> clients with protocol version 23 so it looks like the C and Java APIs 
> may be at different levels in 9.1.
>
> I've tried to put together a list of release and protocol/db versions 
> here -
> https://communities.bmc.com/docs/DOC-37267
>
> Mark
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
> Sent: 17 March 2016 02:17
> To: arslist@ARSLIST.ORG
> Subject: Re: Confusion over AR_SERVER_INFO values as changed in the 
> Rel 9 API
> - even worse with 9.1.0
>
> **
> Well folks,
>
> I'm afraid it just got a lot worse!!!
>
> 9.1.0 identifies itself as 9.0.0 but has a different set of 
> AR_SERVER_INFO
> values:
>
>>From 9.0.0
> #define AR_CURRENT_API_VERSION   21  /* current api version */
> #define AR_MAX_SERVER_INFO_USED 426  /* set "highest" server info */
>
>>From 9.1.0
> #define AR_CURRENT_API_VERSION   21  /* current api version */
> #define AR_MAX_SERVER_INFO_USED 443  /* set "highest" server info */
>
> I suppose it is too late for BMC to fix this absolute mess.   How is one's
> source code to differentiate between 9.0.0 and 9.1.0 - given that they 
> both identify themselves as the same release and given that they have 
> different symbols defined?  I suppose it means that 
> AR_CURRENT_API_VERSION is NOT to be used to identify the API release 
> but rather AR_MAX_SERVER_INFO_USED (as long as you don't go back far 
> enough that that symbol is not defined) or possibly a combination of the two 
> symbols.
>
> I have yet to look at the actual INFO values themselves and shudder to 
> think what I may find.
>
> Cheers
> Ben
>
> From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com]
> Sent: March-01-16 10:24
> To: 'arslist@ARSLIST.ORG'
> Subject: Confusion over AR_SERVER_INFO values as changed in the Rel 9 
> API
>
> Hi Folks,
>
> I am just trying to get my head around the AR_SERVER_INFO changes 
> introduced in release 9.
>
> ARS 9 does something not done previously with these values:
> It changes the integer in some Info values and deletes some Info 
> values
>
> Image this scenario:  You have a release 9 API accessing a Release 8 server.
> Which symbol do you use for a release 8 value?  There are no symbols 
> for deleted values which are still legitimate on the 8 server.  The 
> symbol defined in the 9 API will request the wrong value on an 8 server.
>
> Similarly, you have a release 8 API accessing a release 9 server:  
> When you ask for an Info that has had a number change, what do you get?
>
> For now, I will have to get around the problem by not asking for 
> contentious info values.

Confusion over AR_SERVER_INFO values as changed in the Rel 9 API

2016-03-01 Thread Ben Chernys

Hi Folks,

 

I am just trying to get my head around the AR_SERVER_INFO changes introduced
in release 9.

 

ARS 9 does something not done previously with these values:  

It changes the integer in some Info values and deletes some Info values 

 

Image this scenario:  You have a release 9 API accessing a Release 8 server.

Which symbol do you use for a release 8 value?  There are no symbols for
deleted values which are still legitimate on the 8 server.  The symbol
defined in the 9 API will request the wrong value on an 8 server.

 

Similarly, you have a release 8 API accessing a release 9 server:  When you
ask for an Info that has had a number change, what do you get?

 

For now, I will have to get around the problem by not asking for contentious
info values.  Heaven forbid that someone wants these values J

 

I question how something this basic and simple could have been turned into
something this obtuse and convoluted.  I also question what the API itself
does when "maintaining compatibility" across server releases.

 

Kudos to BMC, they have maintained excellent compatibility across server
releases when it comes to the data portion of the API.  

This is the first release which does not.  Any comments from BMC would be
welcome.

 

Details:

 

Release 8.1 API

-  These are all dropped in 9:

#define AR_SERVER_INFO_MESSAGE_BROKER_URL 374 /* char - Message
Broker URL */

#define AR_SERVER_INFO_NUMBER_OF_SELECTOR_THREADS 375 /* int - Number of
selector threads. */

#define AR_SERVER_INFO_MESSAGE_BROKER_PORT376 /* int -
Messsaging(JMS) broker port. */

#define AR_SERVER_INFO_JMX_PORT   377 /* int - JMX Port */

#define AR_SERVER_INFO_PEER_LISTENER_PORT 378 /* int - (Cache)
Peer-listener-port */

-  These are renumbered in 9:

#define AR_SERVER_INFO_API_MONITORING_UPDATE_INTERVAL 379 /* int - Update
Interval for API Monitoring */

#define AR_SERVER_INFO_API_RECORDING_CLIENT_TYPE  380 /* char - API
Recording on for specific Client Type */

#define AR_SERVER_INFO_API_RECORDING_ENABLE   381 /* int - Enable Flag
would be set to T or F */

#define AR_SERVER_INFO_API_RECORDING_CLIENT_TYPE  380 /* char - API
Recording on for specific Client Type */

#define AR_SERVER_INFO_API_RECORDING_ENABLE   381 /* int - Enable Flag
would be set to T or F */

#define AR_SERVER_INFO_OBJ_RESERVATION_REPOSITORY_TYPE 382 /* int - Object
reservation repository type - 0  ARS; 10 External */

-  This value has a different meaning in 9:

#define AR_SERVER_INFO_SERVICE_RECORDING_ENABLE   383 /* int - flag to
enable the Service Monitoring */

-  Now they align with 9

#define AR_SERVER_INFO_STATS_APISQL_CONTROL   384 /* Bitmask for controlling
API/SQL display to console, exception logging option, etc. */

 

Release 9 APIRelease 9 has no 379 J

#define AR_SERVER_INFO_API_MONITORING_UPDATE_INTERVAL380  /* int -
Update Interval for API Monitoring */

#define  AR_SERVER_INFO_API_RECORDING_CLIENT_TYPE381  /* String
- API Recording on for specific Client Type */

#define  AR_SERVER_INFO_API_RECORDING_ENABLE 382  /* int -
Enable Flag would be set to T or F */

#define AR_SERVER_INFO_OBJ_RESERVATION_REPOSITORY_TYPE 383 /* int Object
reservation repository type - 0  ARS  */

   /*
- 10 External */

#define AR_SERVER_INFO_STATS_APISQL_CONTROL  384 /* bitmask  Controls
API and SQL recording */

 

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 7 + [ DST ]

Land:+1 403 240 4377
Email:<mailto:ben.cher...@softwaretoolhouse.com>
ben.cher...@softwaretoolhouse.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your data changes,
imports, migrations, in no time at all, without programming, without staging
forms, without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your
multi-tenant rules, treating each root request as the tree of data and forms
that it is it is.  Output to Archive forms, an archive server, CSV and HTML
with all attachments extracted and linked.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Data Wizard Tool / Sites - AD

2016-02-19 Thread Ben Chernys

Even if fixed, with the Data Tool, you set up a single Site name change,
press Go and wait.

With Meta-Update, you set up a sequence of site changes (say in a
spreadsheet), say Go, and it's done - with no missed fields and forms,
including your own.

 

Cheers

Ben

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters
Sent: February-19-16 15:14
To: arslist@ARSLIST.ORG
Subject: Re: Data Wizard Tool / Sites - AD

 

** 

Or upgrade to 9.1 where the bugs in it are fix ha ha.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: Friday, February 19, 2016 4:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Data Wizard Tool / Sites - AD

 

** 

Hi Lars,

 

With a single Meta-Update script we built for a customer POC, you can change
a configurable set of fields and forms including the ones that the Data
Wizard misses, and automate massive numbers of changes as well.  The script
reads the config file, the processes a CSV of Site changes.

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_softwaretoolhouse.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports,
migrations, in no time at all, without programming, without staging forms,
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your
multi-tenant rules, treating each root request as the tree of data and forms
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.com
Sent: February-19-16 03:32
To: arslist@ARSLIST.ORG
Subject: Data Wizard Tool / Sites

 

** 

Hi, it seems that we need to rename some sites in our ITSM system, 7.6.

 

Have you used the Data Wizard Tool in this situation, if so, have you seen
any issues, or are all forms handled correctly?

 

The alternative, to do it manually is a huge task.

 

Hope for some feedback J

 

// Lars, Vattenfall, Sweden

 

 

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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"Where the Answers Are, and have been for 20 years"

Re: Data Wizard Tool / Sites - AD

2016-02-19 Thread Ben Chernys

Hi Lars,

 

With a single Meta-Update script we built for a customer POC, you can change
a configurable set of fields and forms including the ones that the Data
Wizard misses, and automate massive numbers of changes as well.  The script
reads the config file, the processes a CSV of Site changes.

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_softwaretoolhouse.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports,
migrations, in no time at all, without programming, without staging forms,
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your
multi-tenant rules, treating each root request as the tree of data and forms
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.com
Sent: February-19-16 03:32
To: arslist@ARSLIST.ORG
Subject: Data Wizard Tool / Sites

 

** 

Hi, it seems that we need to rename some sites in our ITSM system, 7.6.

 

Have you used the Data Wizard Tool in this situation, if so, have you seen
any issues, or are all forms handled correctly?

 

The alternative, to do it manually is a huge task.

 

Hope for some feedback J

 

// Lars, Vattenfall, Sweden

 

 

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Alternative ARS Installs

2016-01-19 Thread Ben Chernys

This was answered be Mark Walters (BMC) in response to my question.

Install the 32bit stdc++ library

=>
Hi Mark,

Thanks for responding & Happy New Year!

Yeah.  I figured the installer builds a few minimal tables with SQL and then 
uses arcache to build Demo and then launches a bunch of imports and loads.   I 
followed the install guide which asked for libstc++.so.6 but only installed the 
x64 version.  I did an ldd on arcache and sure enough it’s 32 bit and needs 
libstdc++.so.6 & 5.  5 seems to be on my machine.

   /opt/bmc/ARSystem/bin/arcache:
libstdc++.so.6 (CXXABI_1.3) => not found

I am getting good and deleting the table spaces, users, bmc directory, killing 
processes, and restarting the install – having had no end of issues with 
building PDBs and making them accessible, the ARS user not having read to 
tsnames.ora, wrong java version, and the like, so rerunning the installer is no 
problem 

I sure miss the stack installer !!!

Thanks for your email.  

Cheers,
Ben Chernys
Senior Software Architect
Web: http://www.softwaretoolhouse.com/  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark
Sent: January-08-16 01:40
To: arslist@ARSLIST.ORG
Subject: Re: Failing on ITSM (ARS) 9 install

** 
Check the /opt/bmc/ARSystem/Logs directory (or equivalent on your system) for a 
file called arCacheOutput – what does it contain?  I’ve just seen a similar 
problem where I had not installed the compat-libstdc++-33.x.x.x.i686 package to 
provide the 32 bit libstdc++.so.5 file required by the arcache binary.  

The install process goes something like this – connect to db and create minimal 
tables, install server binaries, start server, create temp installer user 
account using arcache, import remaining forms/workflow from defs.  If arcache 
fails to create the temp install account then you’re left with a running server 
but you have no users and a lot of missing forms.

Mark


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: 07 January 2016 22:36
To: arslist@ARSLIST.ORG
Subject: Failing on ITSM (ARS) 9 install

** 

Hi Folks,

CentOS – Oracle 12c (isolated PDB) – attempting to install ARS 9.

I am trying to install 9.  

During the install process (of ARS server only)  I get this error:

THROWABLE EVENT {Description=[Error from RIKJ command],Detail=[Your login 
failed, but connected as a guest user.]}

After a bunch of these errors, the install claims to have failed BUT an 
arsystem start command brings it up – alas with no logins allowed – at least 
using the API & the mid-tier.  Obviously I will have missed some important 
forms and data during the install.

Anyone run into this while installing ITSM 9?

What value does in the AR System Administrator prompt?  I tried Demo with no 
password and Demo with a password. 

Cheers
Ben Chernys
www.softwaretoolhouse.com
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso
Sent: January-19-16 15:38
To: arslist@ARSLIST.ORG
Subject: Re: Alternative ARS Installs

I've tried using Vbox with both Oracle Linux w/Oracle Ex and Centos with Oracle 
Ex and both times the ARS install has failed, in the same place. The install 
screens appear and the database tables get built out but when it comes to the 
point where it creates the Demo user and starts importing the sample data it 
fails:

(Jan 18 2016 11:21:01.745 AM 
-0500),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerRuleEngineInstallerExecutorTask,
  PROGRESS EVENT 
{Description=[arserver.ruleengineexecutor.installer.description],Progress=[32],Detail=[Importing
 application passwords..]} (Jan 18 2016 11:21:01.750 AM 
-0500),INFO,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava,
  LOG EVENT {Description=[Executing RIKJ command = SET_SERVER_INFO -B true -s 0 
-C true -t 5100 -u Action Request Installer Account -v ** -x 
localhost.localdomain -l /opt/bmc/ARSystem -L true -n ARServer-RIK_PostInstall 
-o 151 ]} (Jan 18 2016 11:21:01.792 AM 
-0500),SEVERE,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava,
  THROWABLE EVENT {Description=[Error from RIKJ command ],Detail=[Your login 
failed, but connected as a guest user.]},
  Throwable=[com.bmc.arsys.rik.RIKException: Your login failed, but connected 
as a guest user.

I've tried the install a few times to ensure I did not enter bad info but it 
fails each time.

Did you guys run into the same thing? Maybe this is a ARS 9 issue?

TIA

Frank

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Re: Failing on ITSM (ARS) 9 install - done (not quite)

2016-01-08 Thread Ben Chernys

Just an FYI.  ARS is up and running - now licensing and installing each of
the ITSM apps is left.

Fred:  I really like the newish SQL Developer that comes with Oracle 12c and
didn't know it came with 11 - which I am using on 8.1

 

Cheers

Ben

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: January-08-16 09:17
To: arslist@ARSLIST.ORG
Subject: Re: Failing on ITSM (ARS) 9 install

 

** 

I haven't got up to 9 but the 8 installer asks what admin user to create
(instead of using Demo)

Depending on which CentOS version you are on there may be several files to
install. 

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: Friday, January 08, 2016 9:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Failing on ITSM (ARS) 9 install

 

** 

Hi Mark,

 

Thanks for responding & Happy New Year!

 

Yeah.  I figured the installer builds a few minimal tables with SQL and then
uses arcache to build Demo and then launches a bunch of imports and loads.
I followed the install guide which asked for libstc++.so.6 but only
installed the x64 version.  I did an ldd on arcache and sure enough it's 32
bit and needs libstdc++.so.6 & 5.  5 seems to be on my machine.

 

   /opt/bmc/ARSystem/bin/arcache:

libstdc++.so.6 (CXXABI_1.3) => not found

 

I am getting good and deleting the table spaces, users, bmc directory,
killing processes, and restarting the install - having had no end of issues
with building PDBs and making them accessible, the ARS user not having read
to tsnames.ora, wrong java version, and the like, so rerunning the installer
is no problem J

 

I sure miss the stack installer !!!

 

Thanks for your email.  

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 7 + [ DST ]

Land: +1 403 240 4377
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports,
migrations, in no time at all, without programming, without staging forms,
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your
multi-tenant rules, treating each root request as the tree of data and forms
that it is it is.  You can archive to another server, archive forms, CSV,
HTML.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark
Sent: January-08-16 01:40
To: arslist@ARSLIST.ORG
Subject: Re: Failing on ITSM (ARS) 9 install

 

** 

Check the /opt/bmc/ARSystem/Logs directory (or equivalent on your system)
for a file called arCacheOutput - what does it contain?  I've just seen a
similar problem where I had not installed the compat-libstdc++-33.x.x.x.i686
package to provide the 32 bit libstdc++.so.5 file required by the arcache
binary.  

 

The install process goes something like this - connect to db and create
minimal tables, install server binaries, start server, create temp installer
user account using arcache, import remaining forms/workflow from defs.  If
arcache fails to create the temp install account then you're left with a
running server but you have no users and a lot of missing forms.

 

Mark

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: 07 January 2016 22:36
To: arslist@ARSLIST.ORG
Subject: Failing on ITSM (ARS) 9 install

 

** 

 

Hi Folks,

 

CentOS - Oracle 12c (isolated PDB) - attempting to install ARS 9.

 

I am trying to install 9.  

 

During the install process (of ARS server only)  I get this error:

 

THROWABLE EVENT {Description=[Error from RIKJ command],Detail=[Your login
failed, but connected as a guest user.]}

 

After a bunch of these errors, the install claims to have failed BUT an
arsystem start command brings it up - alas with no logins allowed - at least
using the API & the mid-tier.  Obviously I will have missed some important
forms and data during the install.

 

Anyone run into this while installing ITSM 9?

 

What value does in the AR System Administrator prompt?  I tried Demo with no
password and Demo with a password. 

 

Cheers

Ben Chernys

 <http://www.softwaretoolhouse.com> www.softwaretoolhouse.com

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh,
Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No.
192790

Re: Failing on ITSM (ARS) 9 install

2016-01-08 Thread Ben Chernys

Hi Mark,

 

Thanks for responding & Happy New Year!

 

Yeah.  I figured the installer builds a few minimal tables with SQL and then
uses arcache to build Demo and then launches a bunch of imports and loads.
I followed the install guide which asked for libstc++.so.6 but only
installed the x64 version.  I did an ldd on arcache and sure enough it's 32
bit and needs libstdc++.so.6 & 5.  5 seems to be on my machine.

 

   /opt/bmc/ARSystem/bin/arcache:

libstdc++.so.6 (CXXABI_1.3) => not found

 

I am getting good and deleting the table spaces, users, bmc directory,
killing processes, and restarting the install - having had no end of issues
with building PDBs and making them accessible, the ARS user not having read
to tsnames.ora, wrong java version, and the like, so rerunning the installer
is no problem J

 

I sure miss the stack installer !!!

 

Thanks for your email.  

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 7 + [ DST ]

Land: +1 403 240 4377
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports,
migrations, in no time at all, without programming, without staging forms,
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your
multi-tenant rules, treating each root request as the tree of data and forms
that it is it is.  You can archive to another server, archive forms, CSV,
HTML.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark
Sent: January-08-16 01:40
To: arslist@ARSLIST.ORG
Subject: Re: Failing on ITSM (ARS) 9 install

 

** 

Check the /opt/bmc/ARSystem/Logs directory (or equivalent on your system)
for a file called arCacheOutput - what does it contain?  I've just seen a
similar problem where I had not installed the compat-libstdc++-33.x.x.x.i686
package to provide the 32 bit libstdc++.so.5 file required by the arcache
binary.  

 

The install process goes something like this - connect to db and create
minimal tables, install server binaries, start server, create temp installer
user account using arcache, import remaining forms/workflow from defs.  If
arcache fails to create the temp install account then you're left with a
running server but you have no users and a lot of missing forms.

 

Mark

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: 07 January 2016 22:36
To: arslist@ARSLIST.ORG
Subject: Failing on ITSM (ARS) 9 install

 

** 

 

Hi Folks,

 

CentOS - Oracle 12c (isolated PDB) - attempting to install ARS 9.

 

I am trying to install 9.  

 

During the install process (of ARS server only)  I get this error:

 

THROWABLE EVENT {Description=[Error from RIKJ command],Detail=[Your login
failed, but connected as a guest user.]}

 

After a bunch of these errors, the install claims to have failed BUT an
arsystem start command brings it up - alas with no logins allowed - at least
using the API & the mid-tier.  Obviously I will have missed some important
forms and data during the install.

 

Anyone run into this while installing ITSM 9?

 

What value does in the AR System Administrator prompt?  I tried Demo with no
password and Demo with a password. 

 

Cheers

Ben Chernys

 <http://www.softwaretoolhouse.com> www.softwaretoolhouse.com

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh,
Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No.
1927903 The content of this email is confidential. If you are not the
addressee, you may not distribute, copy or disclose any part of it. If you
receive this message in error, please delete this from your system and
notify the sender immediately. 

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2015.0.6176 / Virus Database: 4489/11349 - Release Date: 01/07/16

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Failing on ITSM (ARS) 9 install

2016-01-07 Thread Ben Chernys

 

Hi Folks,

 

CentOS - Oracle 12c (isolated PDB) - attempting to install ARS 9.

 

I am trying to install 9.  

 

During the install process (of ARS server only)  I get this error:

 

THROWABLE EVENT {Description=[Error from RIKJ command],Detail=[Your login
failed, but connected as a guest user.]}

 

After a bunch of these errors, the install claims to have failed BUT an
arsystem start command brings it up - alas with no logins allowed - at least
using the API & the mid-tier.  Obviously I will have missed some important
forms and data during the install.

 

Anyone run into this while installing ITSM 9?

 

What value does in the AR System Administrator prompt?  I tried Demo with no
password and Demo with a password. 

 

Cheers

Ben Chernys

www.softwaretoolhouse.com

 


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ADV - Meta-Archive for HTML

2015-11-24 Thread Ben Chernys

Hi Folks,

 

We're pleased to announce our latest Meta-Archive.  

 

Now, you can archive your data to Archive forms, another ITSM server, or the
file system as CSV and/or HTML pages with all attachments extracted.  

 

You can also archive the CMDB.

 

As always, the HTML is easy to configure, as is adding your tables, fields,
what's important to you.  It's easy to specify different time conditions for
different customers or classes of tickets.

 

We ran Meta-Archive generating HTML against the sample data in an ITSM 8.1
Stack install here
<http://softwaretoolhouse.com/product/SthArch/sample/index.html> .

 

More information (Web, White-Paper, Overview) on Meta-Archive here
<http://softwaretoolhouse.com/product/SthArch/index.html> .  A 10 minute
presentation is available as a video
<http://softwaretoolhouse.com/product/SthArch/Meta-Archive-MgmtOview.wmv> .

 

For more information or trials, please feel free to contact us.

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT -  7 
Land: +1 403 240 4377  GMT -  7 
Email:<mailto:ben.cher...@softwaretoolhouse.com>
ben.cher...@softwaretoolhouse.com
Web:  <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com

We are a BMC Technology Alliance Premier Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports,
migrations, in no time at all, without programming, without staging forms,
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your
multi-tenant rules, treating each root request as the tree of data and forms
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/  

 

 

 


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ARGetMultipleEntries returning ARERR 552: ORA-00936: missing expression

2015-11-03 Thread Ben Chernys

Hi All,

 

ARS / ITSM 8.1.0 >>8.1.00 201301251157<< on Cent OS against Oracle 11.2

 

Interesting trace on this one.  The query worked fine the first go (there is
no query argument to this f) and ARGetMultipleEntries() picked up 100
records from AST:BaseElement.

 

On the second go of 100 records, the SQL log shows a single SQL repeated 100
times for each record, and then (for the status history):

 

ARGetMultipleEntries ==>   
   

ARGetMultipleEntries ==> /* Tue Nov 03 2015 22:56:51.5891 */SELECT
entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4,T5,U5,T6,U6,T7

U7,T8,U8,T9,U9,T10,U10,T11,U11,T12,U12,T13,U13 FROM H1572 WHERE entryId
IN)

ARGetMultipleEntries ==>   
   

ARGetMultipleEntries ==> /* Tue Nov 03 2015 22:56:51.5907 */*** ERROR
***  ORA-00936: missing expression 

 

Interestingly, I think it may be related to not enough space allocated for
the IN expression - as each Id will be more than 15 bytes.  More
interestingly, this table has 0 records.

 

The table in Q (schemaid = 1572) is AST:BaseElement - an infamous join J

 

So, has this been fixed in a server patch?  Has anyone else seen this?

 

Cheers

Ben Chernys

 <http://www.softwaretoolhouse.com> www.softwaretoolhouse.com

 


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Re: ARGetMultipleEntries returning ARERR 552: ORA-00936: missing expression

2015-11-03 Thread Ben Chernys

Thanks Rick, but that can’t be it.  I am doing NO SQL queries.  ONLY an 
ARGetMuplipleEntries() call – which has no query terms at all – so there’s 
nothing I can adjust – unless BMC publishes source J

 

What’s interesting is that an IN expression was attempted to be generated BUT 
only for the Status History and 100 different SQL selects were done for the 100 
records (which worked).  All this is part of the single ARGetMultipleEntries 
call.

 

The question is – has this been fixed in a patch to 8.1.0?

 

Cheers

Ben

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: November-03-15 15:36
To: arslist@ARSLIST.ORG
Subject: Re: ARGetMultipleEntries returning ARERR 552: ORA-00936: missing 
expression

 

** 

I saw something similar on an AI Transformation (MSSQL) that was performing a 
similar function.  I, too, thought it was a space issue.  I removed one 
condition (order by) from the SQL query, and it worked. 

Rick

On Nov 3, 2015 2:33 PM, "Ben Chernys" <ben.cher...@softwaretoolhouse.com> wrote:

** 

Hi All,

ARS / ITSM 8.1.0 >>8.1.00 201301251157<< on Cent OS against Oracle 11.2

Interesting trace on this one.  The query worked fine the first go (there is no 
query argument to this f) and ARGetMultipleEntries() picked up 100 records from 
AST:BaseElement.

On the second go of 100 records, the SQL log shows a single SQL repeated 100 
times for each record, and then (for the status history):

ARGetMultipleEntries ==>   
ARGetMultipleEntries ==> /* Tue Nov 03 2015 22:56:51.5891 */SELECT 
entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4,T5,U5,T6,U6,T7
U7,T8,U8,T9,U9,T10,U10,T11,U11,T12,U12,T13,U13 FROM H1572 WHERE entryId   IN)
ARGetMultipleEntries ==>   
ARGetMultipleEntries ==> /* Tue Nov 03 2015 22:56:51.5907 */*** ERROR ***  
ORA-00936: missing expression 

Interestingly, I think it may be related to not enough space allocated for the 
IN expression – as each Id will be more than 15 bytes.  More interestingly, 
this table has 0 records.

The table in Q (schemaid = 1572) is AST:BaseElement – an infamous join J

So, has this been fixed in a server patch?  Has anyone else seen this?

Cheers
Ben Chernys
 <http://www.softwaretoolhouse.com> www.softwaretoolhouse.com


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Re: ARGetMultipleEntries returning ARERR 552: ORA-00936: missing expression

2015-11-03 Thread Ben Chernys

More info:

 

Each AST:BaseElement is picked up with “(E0 = '368' and E1 = 
'120' )” and the successful pick up of the Status History seems to 
be missing some qualification terms:

 

ARGetMultipleEntries ==> /* Tue Nov 03 2015 22:55:57.4055 */SELECT 
entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4,T5,U5,T6,U6,T7,U7,T8,U8,T9,U9,T10,U10,T11,U11,T12,U12,T13,U13
 FROM H1572 WHERE entryId

ARARGetMultipleEntries ==> IN ('001', '002', 
'101', '102', '103', '104', 
'105', '106',

ARGetMultipleEntries ==> '107', '108', 
'109', '110', '111', '112', 
'113', '114',

ARGetMultipleEntries ==> '115', '116', 
'117', '118', '119', '120', 
'121', '122')

 

In the Join SQLs, E1 = NULL is often included.  It seems the IN clause on the 
Status History, is for those CIs where E1 is a real ID only.

 

Ben

 

From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] 
Sent: November-03-15 15:56
To: 'arslist@ARSLIST.ORG'
Subject: RE: ARGetMultipleEntries returning ARERR 552: ORA-00936: missing 
expression

 

Thanks Rick, but that can’t be it.  I am doing NO SQL queries.  ONLY an 
ARGetMuplipleEntries() call – which has no query terms at all – so there’s 
nothing I can adjust – unless BMC publishes source J

 

What’s interesting is that an IN expression was attempted to be generated BUT 
only for the Status History and 100 different SQL selects were done for the 100 
records (which worked).  All this is part of the single ARGetMultipleEntries 
call.

 

The question is – has this been fixed in a patch to 8.1.0?

 

Cheers

Ben

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: November-03-15 15:36
To: arslist@ARSLIST.ORG
Subject: Re: ARGetMultipleEntries returning ARERR 552: ORA-00936: missing 
expression

 

** 

I saw something similar on an AI Transformation (MSSQL) that was performing a 
similar function.  I, too, thought it was a space issue.  I removed one 
condition (order by) from the SQL query, and it worked. 

Rick

On Nov 3, 2015 2:33 PM, "Ben Chernys" <ben.cher...@softwaretoolhouse.com> wrote:

** 

Hi All,

ARS / ITSM 8.1.0 >>8.1.00 201301251157<< on Cent OS against Oracle 11.2

Interesting trace on this one.  The query worked fine the first go (there is no 
query argument to this f) and ARGetMultipleEntries() picked up 100 records from 
AST:BaseElement.

On the second go of 100 records, the SQL log shows a single SQL repeated 100 
times for each record, and then (for the status history):

ARGetMultipleEntries ==>   
ARGetMultipleEntries ==> /* Tue Nov 03 2015 22:56:51.5891 */SELECT 
entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4,T5,U5,T6,U6,T7
U7,T8,U8,T9,U9,T10,U10,T11,U11,T12,U12,T13,U13 FROM H1572 WHERE entryId   IN)
ARGetMultipleEntries ==>   
ARGetMultipleEntries ==> /* Tue Nov 03 2015 22:56:51.5907 */*** ERROR ***  
ORA-00936: missing expression 

Interestingly, I think it may be related to not enough space allocated for the 
IN expression – as each Id will be more than 15 bytes.  More interestingly, 
this table has 0 records.

The table in Q (schemaid = 1572) is AST:BaseElement – an infamous join J

So, has this been fixed in a server patch?  Has anyone else seen this?

Cheers
Ben Chernys
 <http://www.softwaretoolhouse.com> www.softwaretoolhouse.com


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Re: ARGetMultipleEntries returning ARERR 552: ORA-00936: missing expression

2015-11-03 Thread Ben Chernys

Final points.

 

AST:BaseElement is an Outer Join, so there are many entries with no 
AST:Attributes record.  I just happen to have a block of 100 records from 
100-200 with no AST:Attributes.  If I start my query at 101 or 2, I get record 
201 in the same f() call and so the IN clause is generated correctly with one 
ID.  So, I need only to (manually) ensure that any 100 records with no 
AST:Attributes are not requested in one go.  Ugly but easy enough to work 
around for me.

 

The Status History of AST:BaseElement comes from AST:Attributes, so the bug is 
that if the 100 Ids passed to ARGetMultipleEntries() with all NULL as the 
second ID, the SQL is generated with an invalid IN clause.  This is BMC 
supplied data BTW.

 

Still, any word from BMC that this has been patched?  

 

Cheers

Ben

From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] 
Sent: November-03-15 16:16
To: 'arslist@ARSLIST.ORG'
Subject: RE: ARGetMultipleEntries returning ARERR 552: ORA-00936: missing 
expression

 

More info:

 

Each AST:BaseElement is picked up with “(E0 = '368' and E1 = 
'120' )” and the successful pick up of the Status History seems to 
be missing some qualification terms:

 

ARGetMultipleEntries ==> /* Tue Nov 03 2015 22:55:57.4055 */SELECT 
entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4,T5,U5,T6,U6,T7,U7,T8,U8,T9,U9,T10,U10,T11,U11,T12,U12,T13,U13
 FROM H1572 WHERE entryId

ARARGetMultipleEntries ==> IN ('001', '002', 
'101', '102', '103', '104', 
'105', '106',

ARGetMultipleEntries ==> '107', '108', 
'109', '110', '111', '112', 
'113', '114',

ARGetMultipleEntries ==> '115', '116', 
'117', '118', '119', '120', 
'121', '122')

 

In the Join SQLs, E1 = NULL is often included.  It seems the IN clause on the 
Status History, is for those CIs where E1 is a real ID only.

 

Ben

 

From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] 
Sent: November-03-15 15:56
To: 'arslist@ARSLIST.ORG'
Subject: RE: ARGetMultipleEntries returning ARERR 552: ORA-00936: missing 
expression

 

Thanks Rick, but that can’t be it.  I am doing NO SQL queries.  ONLY an 
ARGetMuplipleEntries() call – which has no query terms at all – so there’s 
nothing I can adjust – unless BMC publishes source J

 

What’s interesting is that an IN expression was attempted to be generated BUT 
only for the Status History and 100 different SQL selects were done for the 100 
records (which worked).  All this is part of the single ARGetMultipleEntries 
call.

 

The question is – has this been fixed in a patch to 8.1.0?

 

Cheers

Ben

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: November-03-15 15:36
To: arslist@ARSLIST.ORG
Subject: Re: ARGetMultipleEntries returning ARERR 552: ORA-00936: missing 
expression

 

** 

I saw something similar on an AI Transformation (MSSQL) that was performing a 
similar function.  I, too, thought it was a space issue.  I removed one 
condition (order by) from the SQL query, and it worked. 

Rick

On Nov 3, 2015 2:33 PM, "Ben Chernys" <ben.cher...@softwaretoolhouse.com> wrote:

** 

Hi All,

ARS / ITSM 8.1.0 >>8.1.00 201301251157<< on Cent OS against Oracle 11.2

Interesting trace on this one.  The query worked fine the first go (there is no 
query argument to this f) and ARGetMultipleEntries() picked up 100 records from 
AST:BaseElement.

On the second go of 100 records, the SQL log shows a single SQL repeated 100 
times for each record, and then (for the status history):

ARGetMultipleEntries ==>   
ARGetMultipleEntries ==> /* Tue Nov 03 2015 22:56:51.5891 */SELECT 
entryId,T0,U0,T1,U1,T2,U2,T3,U3,T4,U4,T5,U5,T6,U6,T7
U7,T8,U8,T9,U9,T10,U10,T11,U11,T12,U12,T13,U13 FROM H1572 WHERE entryId   IN)
ARGetMultipleEntries ==>   
ARGetMultipleEntries ==> /* Tue Nov 03 2015 22:56:51.5907 */*** ERROR ***  
ORA-00936: missing expression 

Interestingly, I think it may be related to not enough space allocated for the 
IN expression – as each Id will be more than 15 bytes.  More interestingly, 
this table has 0 records.

The table in Q (schemaid = 1572) is AST:BaseElement – an infamous join J

So, has this been fixed in a server patch?  Has anyone else seen this?

Cheers
Ben Chernys
 <http://www.softwaretoolhouse.com> www.softwaretoolhouse.com


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Re: Is there an easy way to move all Change/Incident relationships from one CI to another CI?

2015-10-26 Thread Ben Chernys

Hi  Thad,

 

You know how to do it easily – Meta-Update J

 

Cheers

Ben

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser
Sent: October-26-15 08:01
To: arslist@ARSLIST.ORG
Subject: Is there an easy way to move all Change/Incident relationships from 
one CI to another CI?

 

** 

Hi,

 

Does anyone have ideas on the best way to reassign all related 
Changes/Incidents/etc from one CI to a different one?  We are working on 
cleaning up our CMDB, and are finding that we have two or more CIs that really 
represent the same thing.  The goal is to consolidate the CIs into one record 
and move all the ITSM relationships onto that one record.  The problem is that 
relationships to ITSM records (Changes/Releases/Incidents) exist across all of 
the duplicates, and each one can have 50+ relationships.  Moving them one at a 
time is painfully time consuming.  I was hoping something already existed that 
would help and I could avoid having to build anything new, which, of course, 
has its own opportunities to screw up.

 

Everything is 8.1, unpatched.

 

Thanks in advance for any thoughts.

Thad

 

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Re: ARERR 9755 - any experience with this error? - resolved with libfreebl2.so deletions as per Fred's email

2015-08-20 Thread Ben Chernys

Thanks Fred,

 

That seemed to clear everything up.  Interestingly, the source of the cloned
machine still has the same set of libraries and is working fine.  Of course,
the API calls I am making is bigger on the new server (I am reading the old
one and writing to the new one).

 

It's on my list of things to keep in mind.

 

Cheers and thank again!

Ben

www.softwaretoolhouse.com

 

From: Ben Chernys [mailto:ben.cher...@softwaretoolhouse.com] 
Sent: August-19-15 22:08
To: 'arslist@ARSLIST.ORG'
Subject: RE: ARERR 9755 - any experience with this error?

 

Thanks Fred,

 

I see a whack of the same ones under bmc and a slightly more modern one
under /lic64.  So, I'll give it a test tomorrow (It's 22:00 here now J)

 

However, no files were changed and this only recently started happening J

 

root@cent_9 bmc]# ls -l $x

-rwxrwxr-x. 1 ARS ARS 426010 Jan 25  2013 ./ARSystem/bin/libfreebl3.so

-rwxrwxr-x. 1 ARS ARS 426010 Jan 25  2013
./ARSystem/plugins/ardbcldap/linux/libfreebl3.so

-rwxrwxr-x. 1 ARS ARS 426010 Jan 25  2013
./ARSystem/plugins/arealdap/linux/libfreebl3.so

-rwxrwxr-x. 1 ARS ARS 426010 Jan 25  2013
./ARSystem/plugins/atriumsso/linux/libfreebl3.so

-rwxrwxr-x. 1 ARS ARS 426010 Jan 25  2013
./ARSystem/plugins/ssoldap/linux/libfreebl3.so

lrwxrwxrwx. 1 root root 25 Dec 23  2014 /usr/lib64/libfreebl3.so -
../../lib64/libfreebl3.so

[root@cent_9 bmc]# ls -l /lib64/libfreebl3.so

-rwxr-xr-x. 1 root root 480288 Nov 18  2014 /lib64/libfreebl3.so

 

I'll post the response tomorrow.

 

Thanks again,

Ben

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: August-19-15 18:43
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 9755 - any experience with this error?

 

** 

Not sure if this is your issue..  When I was testing 8.1 on CentOS I had an
issue where the libfreebl3.so from BMC (in the bin directory) was from an
older version and that caused the system not to start.

I renamed that file so the arserverd process would find the one in the
system library folder instead and that solved my issue.

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: Wednesday, August 19, 2015 10:26 AM
To: arslist@ARSLIST.ORG
Subject: ARERR 9755 - any experience with this error?

 

** 

Hi Folks,

 

Just received the following error even through a process restart and a
server restart:

 

9755

Error

 

Error encountered while initializing (Initialization routine) the shared
library.

On server startup, an initialization routine runs for all shared extension
libraries that are loaded.

The initialization routine returned an error, and the shared library was
unloaded from memory.

The server functions, but any functionality associated with the shared
library is unavailable. To

resolve the problem, check the implementation of the routine and make any
necessary corrections.

 

Server Cent OS 2.6.32-504.3.3.el6.x86_64

DB  Oracle 11.2.0

ARS/ITSM

8.1.0 (unpatched)

 

Any help would be appreciated.  Especially how to check the implementation
and make any necessary corrections J

 

The server doesn't function altogether well either J  I can do simple
queries but cannot pick up the a bunch of Schema info real fast.  That puts
it out altogether it would seem.  I'd hate to go back to a very old snapshot
J

 

It is a host that was replicated from a running system and then had a host
name change - which was not altogether successful but was working enough to
do writes and set create Archive forms.

 

Cheers

Ben Chernys

www.softwaretoolhouse.com

 

 

  _  

 


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ARERR 9755 - any experience with this error?

2015-08-19 Thread Ben Chernys

Hi Folks,

 

Just received the following error even through a process restart and a
server restart:

 

9755

Error

 

Error encountered while initializing (Initialization routine) the shared
library.

On server startup, an initialization routine runs for all shared extension
libraries that are loaded.

The initialization routine returned an error, and the shared library was
unloaded from memory.

The server functions, but any functionality associated with the shared
library is unavailable. To

resolve the problem, check the implementation of the routine and make any
necessary corrections.

 

Server Cent OS 2.6.32-504.3.3.el6.x86_64

DB  Oracle 11.2.0

ARS/ITSM

8.1.0 (unpatched)

 

Any help would be appreciated.  Especially how to check the implementation
and make any necessary corrections J

 

The server doesn't function altogether well either J  I can do simple
queries but cannot pick up the a bunch of Schema info real fast.  That puts
it out altogether it would seem.  I'd hate to go back to a very old snapshot
J

 

It is a host that was replicated from a running system and then had a host
name change - which was not altogether successful but was working enough to
do writes and set create Archive forms.

 

Cheers

Ben Chernys

www.softwaretoolhouse.com


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Re: ARERR 9755 - any experience with this error?

2015-08-19 Thread Ben Chernys

Thanks Fred,

 

I see a whack of the same ones under bmc and a slightly more modern one
under /lic64.  So, I'll give it a test tomorrow (It's 22:00 here now J)

 

However, no files were changed and this only recently started happening J

 

root@cent_9 bmc]# ls -l $x

-rwxrwxr-x. 1 ARS ARS 426010 Jan 25  2013 ./ARSystem/bin/libfreebl3.so

-rwxrwxr-x. 1 ARS ARS 426010 Jan 25  2013
./ARSystem/plugins/ardbcldap/linux/libfreebl3.so

-rwxrwxr-x. 1 ARS ARS 426010 Jan 25  2013
./ARSystem/plugins/arealdap/linux/libfreebl3.so

-rwxrwxr-x. 1 ARS ARS 426010 Jan 25  2013
./ARSystem/plugins/atriumsso/linux/libfreebl3.so

-rwxrwxr-x. 1 ARS ARS 426010 Jan 25  2013
./ARSystem/plugins/ssoldap/linux/libfreebl3.so

lrwxrwxrwx. 1 root root 25 Dec 23  2014 /usr/lib64/libfreebl3.so -
../../lib64/libfreebl3.so

[root@cent_9 bmc]# ls -l /lib64/libfreebl3.so

-rwxr-xr-x. 1 root root 480288 Nov 18  2014 /lib64/libfreebl3.so

 

I'll post the response tomorrow.

 

Thanks again,

Ben

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: August-19-15 18:43
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 9755 - any experience with this error?

 

** 

Not sure if this is your issue..  When I was testing 8.1 on CentOS I had an
issue where the libfreebl3.so from BMC (in the bin directory) was from an
older version and that caused the system not to start.

I renamed that file so the arserverd process would find the one in the
system library folder instead and that solved my issue.

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: Wednesday, August 19, 2015 10:26 AM
To: arslist@ARSLIST.ORG
Subject: ARERR 9755 - any experience with this error?

 

** 

Hi Folks,

 

Just received the following error even through a process restart and a
server restart:

 

9755

Error

 

Error encountered while initializing (Initialization routine) the shared
library.

On server startup, an initialization routine runs for all shared extension
libraries that are loaded.

The initialization routine returned an error, and the shared library was
unloaded from memory.

The server functions, but any functionality associated with the shared
library is unavailable. To

resolve the problem, check the implementation of the routine and make any
necessary corrections.

 

Server Cent OS 2.6.32-504.3.3.el6.x86_64

DB  Oracle 11.2.0

ARS/ITSM

8.1.0 (unpatched)

 

Any help would be appreciated.  Especially how to check the implementation
and make any necessary corrections J

 

The server doesn't function altogether well either J  I can do simple
queries but cannot pick up the a bunch of Schema info real fast.  That puts
it out altogether it would seem.  I'd hate to go back to a very old snapshot
J

 

It is a host that was replicated from a running system and then had a host
name change - which was not altogether successful but was working enough to
do writes and set create Archive forms.

 

Cheers

Ben Chernys

www.softwaretoolhouse.com

 

 

  _  


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Re: ITSM all modules (all applications) Fields' Usage, Type, Length and other details

2015-08-17 Thread Ben Chernys

Hi Sagar,

 

Our Freebies http://softwaretoolhouse.com/freebies  section gives you the 
list of all OOTB Forms and fields in a 12Mb spreadsheet and CSV files.

 

This is generated by a utility bundled with Meta-Update 
http://www.softwaretoolhouse.com/product/SthMupd/index.html  called 
Meta-Schema.  You can generate this list with your customised forms and fields 
with a trial license 
http://www.softwaretoolhouse.com/product/SthMupd/mupd_lic_req.html  and Live 
Install 
http://www.softwaretoolhouse.com/product/SthMupd/mupd_liveinstall.html  of 
Meta-Update.

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Girishkumar Anandpara
Sent: August-17-15 08:15
To: arslist@ARSLIST.ORG
Subject: ITSM all modules (all applications) Fields' Usage, Type, Length and 
other details

 

** 

Hi List,

 

Good Day to all.!

 

Just have a query if possible.

 

1. Is there any document that gives the list of all fields and their use and 
other details (field type, length/ size, ) about the field within each OOTB 
ITSM Applications/ forms.?

2. If so, where can I find it?

3. If not, what’s the easiest way, if any to fetch it?

3. Also, with the same note, if it is possible to find the same for custom 
fields on OOTB form.?

 

Just in case it depends on the version of my server, here is the info – 

 

iTAM Env. Setup

 

OS : SunOS 5.10

DB : SQL – Oracle 10.2.0.4.0 - 64bi

ARS : 7.1.00 patch 11

CMDB : 2.1 patch 4

ITSM  SLM : 7.0.3 p7

Server Group : Yes

 

Also, we have this partially integrated with BO XI (just in case, this can help 
in any way thru some Analytics reports that if we can query).

 

Please let me know any information needed from my in helping me out.

 

Regards,

Sagar


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Re: Transition from 7.6.4 to 8.1 impact to reporting?

2015-08-06 Thread Ben Chernys

There are minor changes to existing schemas.  If you pick up our Free 7.6.04 
and 8.1 forms and fields spreadsheets http://softwaretoolhouse.com/freebies , 
you can easily do “diff”s.

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies 
http://softwaretoolhouse.com/freebies  Section for ITSM Forms and Fields 
spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joanne Janssen
Sent: August-06-15 19:49
To: arslist@ARSLIST.ORG
Subject: Re: Transition from 7.6.4 to 8.1 impact to reporting?

 

** 

It includes ITSM

 

On Thu, Aug 6, 2015 at 1:39 PM, Lucero, Michelle 
michelle.luc...@bankofamerica.com wrote:

** 

Hi, Joanne:

 

Does your transition include ITSM 8.1.02?  Or, is this just AR System?

 

Michelle

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joanne Janssen
Sent: Thursday, August 06, 2015 12:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Transition from 7.6.4 to 8.1 impact to reporting?

 

** 

That's a good start!  But you know its always the little things that get ya.  
Well see

 

On Thu, Aug 6, 2015 at 12:49 PM, LJ LongWing lj.longw...@gmail.com wrote:

** 

there is not a fundamental shift or anything if that's what you are asking :)

 

On Thu, Aug 6, 2015 at 10:48 AM Joanne Janssen joanne.jansse...@gmail.com 
wrote:

** 

All,

Our organization is transitioning from V7.6.4 to V8.1 and I am responsible for 
a number of reports.  I have been assured by the team that there are no changes 
to the underlying database, but have not been given access to test this out.  
Does anyone know if there are changes to field names, tables or relationships 
between tables?  I hate to find out on the fly.

Thanks

Joanne

_ARSlist: Where the Answers Are and have been for 20 years_ 

_ARSlist: Where the Answers Are and have been for 20 years_ 

 

_ARSlist: Where the Answers Are and have been for 20 years_ 

  _  

This message, and any attachments, is for the intended recipient(s) only, may 
contain information that is privileged, confidential and/or proprietary and 
subject to important terms and conditions available at 
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recipient, please delete this message.

_ARSlist: Where the Answers Are and have been for 20 years_ 

 

_ARSlist: Where the Answers Are and have been for 20 years_ 

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Re: 7.6.04 to 9.0 - ADV

2015-07-21 Thread Ben Chernys

One more thing to note:

 

You’ve been working your data for some time and may have better ideas for 
reporting, the CMDB,  or even company  changes or support group structure 
changes.  Or your company may have evolved into a very different entity that 
should really be reflected in your data.

 

When you transfer data it is possible to reorganize that data so that new 
foundation data changes can be implemented.  

 

As a simple example, your Product Catalog may have several different rows for a 
single product for example with a manufacturer of “BMC”, “BMC Software”, and 
“BMC Software Inc.”  Another example would be to reorganize your CMDB CTI or 
Operational Catalog.  For a more complex example, consider a reorganizing of 
your company and support group structures.

 

Our ITSM Data Migration package 
http://www.softwaretoolhouse.com/product/PkgMigItsm/index.html  allows you to 
effect numerous changes like those mentioned above and have all the old data 
brought over under the new rules.

 

Please contact us off-line for more information.

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:ben.cher...@softwaretoolhouse.com 
ben.cher...@softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rüdiger Tams (priv)
Sent: July-21-15 08:00
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 to 9.0

 

** 

Atul,

 

I haven't done an upgrade for a while now.

But you have different levels you have to take care of:

- Remedy platform components

- Remedy ITSM application components

- Integrations with your ITSM

see https://docs.bmc.com/docs/display/public/ars9000/Upgrading

 

With v9 there is a new deployment guide where upgrade is described.

see https://docs.bmc.com/docs/display/public/brid90/Upgrading

Click on Upgrading from version 7.6.04 or 8.0.xx to see the 37steps.

 

With v9 you will have the new Smart Reporting and (if licenses are avail) 
MyIT and Smart IT

and you should consider what to do with them.

 

If you should do an upgrade by migration or an upgrade by update depends on

- the complexity of your customizations (maybe v9.0 already has this kind of 
functionality? do a GAP analysis).

- the answer if you want to work with old ticket data in the new environment

- your data volumes in the foundation data and the application data

 

You could use tools like DDM, RRR|Chive or MetaUpdate 
(http://www.softwaretoolhouse.com/)

to support the migration but you have to plan it accordingly.

 

HTH

Rüdiger Tams

 

 

Atul Vohra a...@protechsoftwareinc.com hat am 20. Juli 2015 um 21:09 
geschrieben:

** 

All

 

We are currently on 7.6.04 system and are looking to going to 9.0 and are not 
sure about the path to be taken.

Option 1:

*   Install a new instance of 9.0 and cherry pick old customizations and 
re-do them in the new version.
*   Bring in data from 7.6.04 to 9.0 (should we use DDM or rrrchive??)

 

Option 2:

*   Migrate the 7.6.04 version to 9.0 (not sure if there is a direct path 
or have to hop through 8.x)

 

Would appreciate if I could get suggestions and/or white papers covering this?

 

Thanks

Atul

 

_ARSlist: Where the Answers Are and have been for 20 years_


 

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Re: How populate a table in a form with data from other form

2015-05-27 Thread Ben Chernys

The AP stuff predates ITSM and is independent of ITSM.  I expect you want the 
value of the request id.  Try AppRequest=$1$




Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:ben.cher...@softwaretoolhouse.com 
ben.cher...@softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner





Check out Software Tool House's free Diary Editor and our  Freebies Section 
for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow.



Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.



Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/











-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pamela Morales
Sent: May-27-15 12:02
To: arslist@ARSLIST.ORG
Subject: How populate a table in a form with data from other form



Hi everyone,





I need help!!



I'm adding a tab on CHG:Infrastructure Change on which should display a table 
with data from AP:Question-Comment-Info.



The search criteria is AppRequest=$Infrastructure Change ID$, this should 
display a list of the registers that met the qualification.



But it is not displaying nothing...



Please your help



Best Regards



Pamela



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AD: Delta Data Migration Tool vs RRRChive vs. Meta-Update

2015-05-20 Thread Ben Chernys

Meta-Update is designed to migrate data with value, record, form changes along 
the way.  So, when migrating the CMDB, you can create AST:Attribute records at 
will and incidentally also move from the Virtual Computer System class to 
Computer System, move Changes to Releases, and so on.

 

With Meta-Update, you can enrich data with absolutely no filters and no touches 
to the Remedy systems.

 

Imagine migrating a running Clarify Help Desk into a running ITSM.  Friday, the 
Clarify system is quiesced.  Monday, the Clarify users sign on to ITSM and work 
on their current tickets.

 

Imagine a company migrating to a new ITSM and also changing from one operating 
company to nine, with a new Support Organization, CTI, and with all pertinent 
people and CI moves.

 

Imagine a company reworking all their support structures and people and 
reflecting the new changes in their current ITSM.

 

Imagine a full granular Meta-Archive – that prevents archives of data 
associated to other open tickets – moving one hundred million records for one 
customer.

 

Meta-Update allows you to automate any data job – fast and sure.  Using a 
language any Remedy developer already knows.  With no workflow, no staging 
forms, no filters.  Check it out.  Trials are free and we can usually solve one 
customer problem in time for the trial.

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:ben.cher...@softwaretoolhouse.com 
ben.cher...@softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

 

 

 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: May-20-15 06:37
To: arslist@ARSLIST.ORG
Subject: Re: Delta Data Migration Tool vs RRRChive

 

Hi,

 

RRR|Chive does not know anything about differences in application versions.

 

It moved data readily between AR System Servers of different versions.

 

What exactly do you mean by attributes?

 

If fields from one form has been split up into different forms, or vice versa, 
it might be difficult to do an efficient migration of that data using

RRR|Chive.

 

If you have added/removed a field or two, or change the field id, you can 
define field-mappings, and skip-fields-lists, or just ask it to work on COMMON 
fields.

 

You can easily build logic to enrich/split data in the source/target 
environment with filters:

source-server-filter: Execute On = Get Entry, Run If: ($CLIENT-TYPE$ = )

target-server-filter: Execute On = Merge Entry, Run If: ($CLIENT-TYPE$ = )

 

Best Regards - Misi, RRR AB,  http://rrr.se http://rrr.se

 

 Misi,

 

 How does RRR|Chive handle moving from 7.6.04 SP5 to 8.1 SP2 and Attributes?

 

 Lisa

 

 -Original Message-

 From: Action Request System discussion list(ARSList) 

 [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Misi 
 Mladoniczky

 Sent: Tuesday, May 19, 2015 4:02 PM

 To:  mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG

 Subject: Re: Delta Data Migration Tool vs RRRChive

 

 Hi,

 

 The API version is not really an issue. There are no new data types in 

 8.1.2, so there is no issue.

 

 These are some differences:

 1. RRR|Chive does not need a starting date, it will compare the modify 

 date on all records very efficiently, and move the delta only 2. 

 RRR|Chive only uses the Request ID as key 3. RRR|Chive can delete 

 records that has been deleted in the source 4. RRR|Chive can overwrite 

 records that has been updated manually in the target server, and for 

 example revert changes made during a test session

 

 Best Regards - Misi, RRR AB,  http://www.rrr.se http://www.rrr.se 
 (ARSList MVP 

 2011)

 

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):

 * RRR|License - Not enough Remedy licenses? Save money by optimizing.

 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.

 Find these products, and many free tools and utilities, at  http://rrr.se 
 http://rrr.se.

 

 Hi,

 

 We are trying to configure the DDMT - and having trouble with the 

 syntax for the config files. We were able to see

AD: Changing a Remedy Login ID In Bulk

2015-05-16 Thread Ben Chernys

We have a script that does this through the API and changes all forms’ data 
(status history, assignments, etc).  Input is a set of new and old logins.  It 
runs off a configuration spreadsheet and so bespoke forms and fields can be 
added to the easily.  The script generates a CSV of all forms and fields 
changed.

 

It is not a free product though the script is available for free.

Cheers

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   ben.cher...@softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
Sent: May-14-15 09:23
To: arslist@ARSLIST.ORG
Subject: Changing a Remedy Login ID In Bulk

 

** 

Hello Lister's,

I was wondering if it is possible to update/change an existing Remedy login ID 
of it were to be exported with its GUID or entry ID and then re-imported with 
the changed info. I'm on ITSM 8.1. For example, if I wanted to change jdowe 
to jdowe1, is it possible to do this through export  re-import.

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2015.0.5863 / Virus Database: 4342/9775 - Release Date: 05/14/15

_ARSlist: Where the Answers Are and have been for 20 years_


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Re: Retrieving attachments from Remedy Tickets

2015-05-07 Thread Ben Chernys

Hi Sagar,



If you are looking to create HTML containing all or some of the data from a 
change (or Incident, Problem, etc) - including HTML links to attachments - 
including all related data, then Meta-Update 
http://www.softwaretoolhouse.com/product/SthMupd/scriptlib/index.htmlhttp:/www.softwaretoolhouse.com/
 
or even Meta-Archive http://softwaretoolhouse.com/product/SthArch/  could 
help you.  The HTML can have any style or format you like.



It is real easy to change attachment file names while keeping extensions and 
build both one page per request as well as multiple levels of index pages (say 
by date, categorization, etc).   The Script Library 
http://www.softwaretoolhouse.com/product/SthMupd/scriptlib/index.htmlhttp:/www.softwaretoolhouse.com/product/SthMupd/scriptlib/index.html
 
section of our website was generated by Meta-Update running through a bunch of 
simple Remedy forms.  That single script took under an hour to write.



This is not a free product but you may find it very useful for your ITSM 
practise beyond this application.



Here are some quotes from customers:



I love Meta-Update and still believe every large Remedy implementation team 
must have it in their kitty.



I recommend Meta-Update for all those who want the flexibility of a scripting 
language to handle bulk ARS data.



Software Tool House Inc. has developed Meta-Update software that enables 
organisations to apply bulk data changes to Remedy BMC customer data without 
redevelopment or customization of Remedy source code.



Contact me off-list for a free trial or presentation.




Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:ben.cher...@softwaretoolhouse.com 
ben.cher...@softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner





Check out Software Tool House's free Diary Editor and our  Freebies Section 
for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow.



Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.



Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/





-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Girishkumar Anandpara
Sent: May-07-15 08:33
To: arslist@ARSLIST.ORG
Subject: Re: Retrieving attachments from Remedy Tickets



Thanks a lot Misi, that seems going to be helpful to my requirement and I 
could sign up and download the software successfully, the rrrchive.



Just had 2 doubts queries -

1. Does this help only for the ARS-files or can that help extract any kind of 
attachments. (as per my email below, the major candidate would be Changes form 
as it may have the attachments of different types including .doc, .xls, .msg, 
.xml, .zip, etc).

2. The sample configuration you've provided below, could you please also tell 
me which file I should configure it within. Or if need to be created from a 
notepad explicitly, what extension I should save it with.?



I hope making the things as advised by you will work for me (my requirement). 
Thanks again.



Regards,

Sagar



-Original Message-

From: Action Request System discussion list(ARSList) [ 
mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Misi 
Mladoniczky

Sent: Thursday, 7 May 2015 9:54 PM

To:  mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG

Subject: Re: Retrieving attachments from Remedy Tickets



Hi,



I would use our RRR|Chive tool to export everything to a directory with 
ARX-files. For each ticket you will get a directory containing the 
attachments.



Here is the download:  https://rrr.se/cgi/index?pg=chive 
https://rrr.se/cgi/index?pg=chive



Sample config for dumping everything for a few forms:

source_server   = yourserver

source_user = Demo

source_password =

target_dir  = C:\remedydump

multipleforms   = \

  HPD:Help Desk,\

  PBM:Problem Investigation,\

  CHG:Infrastructure Change

splitsearch = YES

transfertype= COPY

skipfields  = DISPLAYONLY

logfile = AUTO

progressbar = YES



You have to adapt it to the forms containing your attachments.



We also have a tool to convert the ARX-data into HTML format:

 https://rrr.se/cgi/tools/main?tool=rrrArxToHTML 
https://rrr.se/cgi/tools/main?tool=rrrArxToHTML



Best Regards - Misi, RRR AB,  http://www.rrr.se http://www.rrr.se 
(ARSList MVP 2011)



Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):

* RRR|License - Not enough Remedy

Re: Upgrade to 8.1.2

2015-04-09 Thread Ben Chernys

Hi Koyb,

 

I think you will find that there is no upgrade in place facility for 7.0.3, so 
I would recommend you stand up a new server.  

 

We offer a Data Migration Script package 
http://www.softwaretoolhouse.com/product/PkgMigItsm/index.html  or even a 
fixed price data migration service 
http://www.softwaretoolhouse.com/services/srv_migration_details.html  
solution that will bring all your data over (Foundation, Transaction, 
Templates, CIs, etc) and allow a high degree of changes – such as Operational 
and Product Catalogues, Support Organization and Structures, even Operating 
companies.  It will also move Changes of type Release to the Release module.

 

Let me know if you are interested in a presentation or a trial.  Trials are 
free and limited only by time.

 

Cheers

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:ben.cher...@softwaretoolhouse.com 
ben.cher...@softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: April-08-15 17:17
To: arslist@ARSLIST.ORG
Subject: Upgrade to 8.1.2

 

** Hi,

Our company is upgrading from 7.0.3 ITSM/AR System 7.5 to 8.1.2.  

We are trying to figure out if we should do:
 a) implement  new 8.1.2 install on a separate server, and bring selected 
customizations over (after we modify them via Dev Studio) OR
 b) upgrade in place the AR System and ITSM to 8.1.2

Any ideas/thoughts?

_ARSlist: Where the Answers Are and have been for 20 years_ 


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Re: Archive-Delete possiblities for SLM forms

2015-03-23 Thread Ben Chernys

Hi Madhu,

 

The value of this data depends entirely on your organization’s desires.  They, 
like a bunch of other data in other forms are part of Incidents, Changes, etc.

 

So, to be absolutely correct, they should be deleted (archived) when their 
corresponding tickets (root requests) are archived rather than simply a date 
query.  However, these particular tables will likely not often be referenced 
and your organisation will likely say that they are not needed.  Get that 
approval first.

Meta-Archive for an ITSM Incident

If you are interested in a complete Archiving solution that will handle all 
related data of each root request, then our Meta-Archive will make it simple 
for you.  No changes to the Remedy server are needed at all: no workflow, no 
forms, no escalations.

 

Our Meta-Archive will also check a ticket’s associations so that open 
associated tickets do not have missing data and report them in a spreadsheet.

 

Adding your own customized tables is as simple as adding a row to a 
spreadsheet.  You can also set different rules for different customers or 
classes of tickets.

 

More Information

 

 http://softwaretoolhouse.com/product/SthArch/ Meta-Archive Home 

 
http://softwaretoolhouse.com/product/SthArch/Meta-Archive-Overview-Leaflet.pdf
 Meta-Archive Overview Leaflet 

 http://softwaretoolhouse.com/product/SthArch/Meta-Archive-MgmtOview.wmv 
Management Overview – Windows Movie (10 min.)

 http://softwaretoolhouse.com/product/SthArch/Meta-Archive-Fact-Sheet.pdf 
Meta-Archive Fact Sheet

 http://softwaretoolhouse.com/product/SthArch/Meta-Archive-White-Paper.pdf 
ITSM Archiving White Paper

 


 

 

If you are interested in a presentation or a trial, please contact us at 
sa...@softwaretoolhouse.com

Cheers,


Ben Chernys
Senior Software Architect
Description: logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com 
Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner.

 

 

Check out Software Tool House's free Diary Editor and our Freebies Section for 
ITSM 7.6.04 and 8.0.0 Fields spreadsheets.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow.

Meta-Archive does ITSM Archiving your way, with your tables and rules.


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Madhu V
Sent: March-19-15 06:37
To: arslist@ARSLIST.ORG
Subject: Archive-Delete possiblities for SLM forms

 

Hi List,

 

Can anyone suggest me the Archive-Delete possiblities for below SLM forms?.

 

SLM:AuditLog

SLM:Measurement

SLM:MilestoneLogging

 

 

We found many Entries in the above forms , since the Database size is growing 
we want to go for Archive-Delete option. Please let me if you foresee any 
impact if we archive-Delete these records.

 

 

Regards

Madhu

 

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-

No virus found in this message.

Checked by AVG -  http://www.avg.com www.avg.com

Version: 2015.0.5751 / Virus Database: 4311/9334 - Release Date: 03/18/15

 


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Re: BMC Remedy Attachments

2015-03-10 Thread Ben Chernys

Hi Allen,

 

Meta-Update uses the API to do the extracts to the file system.  To insert into 
the database you can issue a process call or direct SQL statement (through the 
ARADMIN user) within the Meta-Update script (one line).  You can then delete 
the extracted file (one line).

 

All in all it would be a 10 line script counting comments J

 

ARS has additional attributes related to attachments such as original file 
name.  These can be manipulated with Meta-Update in an automated was (such as 
getting rid of path info or changing file names).  Attachments can also be 
transferred to other fields and forms through a reference not involving an 
extract to the file system.

 

Meta-Update will not require any server changes at all and can be run on the 
server or on a workstation.  Installation is a simple unzip.  Available for 
Intel (Windows, Linux) and Sparc (Sun).

 

Trials are free and only restricted by date (generally 30 days).

 

Some quotes:

“I love Meta Update and still believe every large Remedy implementation team 
must have it in their kitty.”

– Consultant from Oz 

-   

–  Customer’s technical manager

“I recommend Meta-Update for all those who want the flexibility of a scripting 
language to handle bulk ARS data.

 

For more info please contact me off list.  I am currently in MST (GMT – 6)

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]

Currently:  +1 403 240 4377 GMT  - 7 + [ DST ]
Email:mailto:ben.cher...@softwaretoolhouse.com 
ben.cher...@softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Allan See
Sent: March-10-15 00:00
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedy Attachments

 

Hi Ben,

 

Can you elaborate more on how I can extract the attachments and transfer it to 
another database without using workflows?

 

TIA

 

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Re: BMC Remedy Attachments

2015-03-05 Thread Ben Chernys

Meta-Update uses the API and can transfer attachments by reference (or indeed 
to/from the file system).  It can also change file names etc.  No staging forms 
or workflow is needed.  Here’s a sample script:

 

Query   = Src,  ATT:AttachmentTable,   '1' = $Arg, src$

Update  = Tgt,  ATT2:AnotherTable, 'Old1' = $Arg, src$

Assign  = asg-sec

 

[asg-sec]

AttField1   = Src, AttFieldSrc

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:ben.cher...@softwaretoolhouse.com 
ben.cher...@softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Allan See
Sent: March-05-15 00:19
To: arslist@ARSLIST.ORG
Subject: BMC Remedy Attachments

 

Hi,

 

I need help in understanding what Remedy uses as compression for File 
Attachments when inserting it to our B tables.

 

Also does anyone know how we can migrate attachments to another table over a DB 
link.

I have recently tried to do this but files that are migrated gets corrupted.

 

thank you,

TIA 

 

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www.arslist.org Where the Answers Are, and have been for 20 years

 

 

-

No virus found in this message.

Checked by AVG -  http://www.avg.com www.avg.com

Version: 2015.0.5645 / Virus Database: 4299/9228 - Release Date: 03/04/15

 


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Re: CI Relationships

2015-03-02 Thread Ben Chernys

A non-trivial view should do it.  You might need to add a proc or two to 
accumulate all AST:AssetPeople into strings. That and some joins.  It’s 
trickier if you do need class and/or people specific attributes.  You’d have to 
devise a syntax for a “Used By” string.

 

A simple Meta-Update script would do it do (about 1 hr dev/test time).  You’d 
have a repeatable process you could run on any CI subset at any time.

 

Meta-Update required absolutely zero server changes and goes through the API.  
The script would be ready for a free 30-day trial J  

 


CI Name

Class

Used By

Supported By

Other data from the CI's and CTM:People as needed including class specific 
attributes


Server1

Computer System

Ben, John, Grimus

Group IT 1,
Group 2

 

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:ben.cher...@softwaretoolhouse.com 
ben.cher...@softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: March-02-15 11:59
To: arslist@ARSLIST.ORG
Subject: Re: CI Relationships

 

That information is there, but not in one record.  So if you have 3 
relationships to a CI, it will be 3 records.

 

-Original Message-

From: Action Request System discussion list(ARSList) [ 
mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook

Sent: Monday, March 02, 2015 1:27 PM

To:  mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG

Subject: Re: CI Relationships

 

** 

 

I think that's in the Asset people Form.  

 

Rick

 

On Mar 2, 2015 10:23 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS  
mailto:lisa.kemes@dla.mil lisa.kemes@dla.mil wrote:

 

 

For some reason, our customer wants to see all CI relationships 
(Owned by, Used by, etc) on one row in a report, so we have a TON of 
customizations to create one record for each CI with all these relationships on 
it.



I've proposed using Analytics (we have this and use it) for 
this but it wouldn't be on one row.



Does anyone else have this need that has been able to provide 
this type of report out of the box without customizations?



Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437  tel:%28717%29%20770-6437 
tel:%28717%29%20770-6437 

Cell Phone: (717) 602-9460  tel:%28717%29%20602-9460 
tel:%28717%29%20602-9460 

 mailto:lisa.ke...@devtechnology.com 
lisa.ke...@devtechnology.com




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_ARSlist: Where the Answers Are and have been for 20 years_ 

 

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-

No virus found in this message.

Checked by AVG -  http://www.avg.com www.avg.com

Version: 2015.0.5645 / Virus Database: 4299/9212 - Release Date: 03/02/15


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Re: ADV: Meta-Archive Product Announcement: ITSM Archiving

2015-02-27 Thread Ben Chernys

It's hard to speculate on something that I haven't seen yetJ

 

However, I expect that one difference will be that it won't work on older 
servers such as 7.6.04 which will have a lot of data needing archiving.  

 

A further difference is that this solution is entirely adaptable.  In addition 
to, or instead of, writing to archive forms, output can be to the file system, 
an SQL database, a different server,  etc.  

 

Meta-Archive also generates spreadsheets such as “root requests not archived 
due to association constraints” which can be emailed to the appropriate 
department heads.

 

I also expect it won't have the granularity offered by Meta-Archive in both 
archiving as well as associations checking.  Meta-Archive can do different ages 
for different customers and different “classes” of tickets.

 

It probably also won't have the granularity of Meta-Archive’s run automation 
(job management) which can be used on different servers.

 

As soon as I do see Release 9, I am sure I will be able better to comment on 
differences.

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:ben.cher...@softwaretoolhouse.com 
ben.cher...@softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie
Sent: February-27-15 10:57
To: arslist@ARSLIST.ORG
Subject: Re: ADV: Meta-Archive Product Announcement: ITSM Archiving

 

Good thread going.  Looking back at the original post, I wonder if there will 
be a difference between the OOB archiving BMC Is working on for ITSM 9.0 and 
the solution Ben has provided.

 

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ADV: Meta-Archive Product Announcement: ITSM Archiving

2015-02-24 Thread Ben Chernys

Hi Folks,

 

As enterprises have been using ITSM for some time now, they have accumulated
Incidents, Changes, and other root requests that are closed, old, and can
be archived.  These data have slowed down searches and the ITSM application
responses.  Moving these data into Archive tables speeds up database search
and retrieval from the high-use, active ITSM tables.

 

 


ITSM Challenges

 

BMC Remedy OOTB Archiving handles each table independently. In fact, an ITSM

Incident comprises many records in many forms  a tree of dependent records.

 

Further, if an Incident is associated with a Change that is not archive
ready, then that

Incident too, must not be archived.

Meta-Archive for an ITSM Incident


Introducing Meta-Archive

 

Your Benefits


Software Tool House's Meta-Archive solves all ITSM Archiving challenges and
implements your archiving rules. We make it easy! Handle customers and
classes of tickets differently, add your customized forms easily  all in a
simple spreadsheet.

Archive forms are automatically generated. Associations are checked and
reported.

 

Meta-Archive delivers

· All associations are checked before a record is archived.

· The entire tree of records is archived before any deletions are
done.

· Different archival ages can be set for different customers or
classes of tickets.

· Different ages for associations can be set.

· It is easy to add any customized tables to the tree.

· It is easy to change or add archival targets: Archival forms,
different servers, SQL databases, the file system.

· We get you going in a few hours with no server changes, no
development project, no headaches.

 

More Information

 

Meta-Archive Home http://softwaretoolhouse.com/product/SthArch/  

Meta-Archive Overview Leaflet
http://softwaretoolhouse.com/product/SthArch/Meta-Archive-Overview-Leaflet.
pdf 

Management Overview
http://softwaretoolhouse.com/product/SthArch/Meta-Archive-MgmtOview.wmv  
Windows Movie (10 min.)

Meta-Archive Fact Sheet
http://softwaretoolhouse.com/product/SthArch/Meta-Archive-Fact-Sheet.pdf 

ITSM Archiving White Paper
http://softwaretoolhouse.com/product/SthArch/Meta-Archive-White-Paper.pdf 

ü  automating the data archiving process using purpose-built archive systems
make production systems run better

ü  searches are quicker and use less resources resulting in faster ITSM
application responses

ü  increased support personnel performance and satisfaction

ü  production performance is

ü  unaffected by information growth

 

 


 

 


 

 

If you are interested in a presentation or a trial, please contact us at
sa...@softwaretoolhouse.com

Cheers,


Ben Chernys
Senior Software Architect
Description: logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com
Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner.

 

 

Check out Software Tool House's free Diary Editor and our Freebies Section
for ITSM 7.6.04 and 8.0.0 Fields spreadsheets.

Meta-Update, our premium ARS Data tool, lets you automate your imports,
migrations, in no time at all, without programming, without staging forms,
without merge workflow.

Meta-Archive does ITSM Archiving your way, with your tables and rules.


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

 

 


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Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread Ben Chernys

I have used the SSI installer with bad licenses before (due to the case 
sensitive nature of MAC address on the BMC license generator) and all worked 
fine.  I licensed it after.  

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   ben.cher...@gmail.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: February-23-15 16:10
To: arslist@ARSLIST.ORG
Subject: Re: Error while setting up my demo instance of AR System and ITSM 
Management Suite 8.1.02 on MS-SQL 2008

 

** 

Hummm maybe it's a bit different since Joe is using SSI installer?
He doesn't install component per component but it's a database restore.
But well anyway I'm not a license expert :p
SSI (Suite Stack Installer) Installation should go fine, I don't know about the 
use later...


On 23 Feb, 2015,at 09:17 PM, LJ LongWing lj.longw...@gmail.com wrote:

**

Joe,

ITSM requires that the Remedy server be licensed...so, for 'Demo' purposes, if 
you plan on installing ITSM, you will need to get a Trial license for your 
server before you can install it...otherwise, you can use the un-licensed 
Remedy server for evaluation purposes onlythe 9.0 Beta License Key is in 
the forumswhich you have access to, so you should be able to find it :)

 

On Mon, Feb 23, 2015 at 12:20 PM, Joe D'Souza jdso...@shyle.net wrote:



**

Makes sense. So that 2000 entries restriction is only when I actually start 
using the system for my demo purposes correct? 

  

I’ve paused without hitting next until I’m able to confirm that. Since I’m 
setting this up on my personal PC with the end goal to get onto the version 9.0 
beta test bandwagon, getting a trial license might be a little complicated for 
me. 

  

Joe 

  


  _  


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Monday, February 23, 2015 2:13 PM 


To: arslist@ARSLIST.ORG 
Subject: Re: Error while setting up my demo instance of AR System and ITSM 
Management Suite 8.1.02 on MS-SQL 2008

 

  

Cool ^_^


It should install correctly since it's just a database restore when 
installing with SSI :) 


On 23 Feb, 2015,at 07:55 PM, Joe D'Souza jdso...@shyle.net wrote: 

Thanks guys, 

  

LJ’s suggestion of checking the actual port the MS-SQL server was using helped 
approaching the solution. 

  

The article Laurent forwarded nailed it where it showed where the dynamic port 
was set. Had to null that out and set the TCP Port to 1433. 

  

Now the installer is past the error and prompted me for the sa login and 
password. 

  

Since I am setting up a demo system, if I leave the license keys blank and go 
forward, will it still install the apps with no issues? I understand the 
limitations of not being able to insert more than 2000 records etc. as it used 
to be in the past. I’m ok with that for this demo instance. 

  

Joe 

  


  _  


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Monday, February 23, 2015 1:00 PM
To: arslist@ARSLIST.ORG 
Subject: Re: Error while setting up my demo instance of AR System and ITSM 
Management Suite 8.1.02 on MS-SQL 2008 

  

Btw, are you using the real SQL Server or the Express version? I just 
realized that you had express in your instance name.

If it's the Express version it seems you have to setup the 1433 port manually 
(which is not the case in the real / full SQL Server):
http://support.webecs.com/kb/a868/how-do-i-configure-sql-server-express-to-allow-remote-tcp-ip-connections-on-port-1433.aspx
 







On 23 Feb, 2015,at 06:52 PM, Joe D'Souza jdso...@shyle.net wrote: 

LJ, 

  

That is strange. And you might be right on this one. I just ran a netstat 
result (hadn’t even thought of that as I had accepted all defaults as far as 
ports were concerned during the MS-SQL install) and assumed that 1433 was the 
port the SQL server was listening on. It seems its not. 

  

The PID for MS-SQL server is 2056 and this is what I see for that PID on a 
netstat. 

  

TCP[::]:49438 [::]:0

Re: CMDB and rrrChive

2015-02-06 Thread Ben Chernys

Just remember that some classes have changed / disappeared and the status etc 
is moved to a new form.

 

We have Meta-Update scripts that handle all that.

 

Cheers

Ben

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   ben.cher...@gmail.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng
Sent: February-03-15 23:37
To: arslist@ARSLIST.ORG
Subject: CMDB and rrrChive

 

** 

Hi

 

Anyone used rrrChive to move CI data from 7.6.04 server to 8.1?

 

No ITSM installed, only Atrium Core and CMDB.

 

Regards,

 

_ARSlist: Where the Answers Are and have been for 20 years_ 

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Version: 2015.0.5645 / Virus Database: 4281/9052 - Release Date: 02/03/15


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Re: OT: Setting up a demo environment on LINUX..

2015-02-06 Thread Ben Chernys

I am using VMs with Cent OS with Oracle and ITSM 7.6.04, 8.0, 8.1 all running 
on a monster host machine (32 cores/64gb, 10k rpm drives) with ESXi as the OS.  
I have never seen ITSM boot so fast J

 

Don’t know about a script as it was really simple to build the machine.  Just 
follow the BMC instructions.

 

There are a couple of Oracle “gotchas” that appear later when you use DHCP so I 
gave my machine 2 Ethernet cards, one with a fixed IP.

 

Cheers

Ben

 http://www.softwaretoolhouse.com www.softwaretoolhouse.com

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: February-05-15 14:49
To: arslist@ARSLIST.ORG
Subject: Re: OT: Setting up a demo environment on LINUX..

 

** 

It would be really cool to post the script along other details from youself and 
other people that have done this as a BMC Communities document: 
https://communities.bmc.com/document/create.jspa?containerType=14 
https://communities.bmc.com/document/create.jspa?containerType=14containerID=2002
 containerID=2002

 

Jason

 

On Thu, Feb 5, 2015 at 12:41 PM, Misi Mladoniczky m...@rrr.se wrote:

Hi,

It has never been free as far as I know.

I guess you can request a trial version.

The best way would probably to do it through one of your clients Support
Contract IDs, as they typically has no limit on the number of servers.

I have installed AR 8.1 on Scientific Linux (Red Hat Clone) with Oracle
without any problem.

I used Oracle XE which is free for small environments, and the full Oracle
Client to connect through, in order to fool the Remedy installer.

Mid-Tier + AR runs fine on 2GB memory in my VM, but I do not have ITSM
installed on that machine.

To run the installer you need X. I typically use Cygwin as X-server, and then
do a ssh -X to the Linux server.

I have a detailed script I follow in order to make everything run smoothly, so
if anyone is interested, let me know.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Its been a while since I have set up a LINUX demo environment for use with
 the AR System



 Is it still a free for non commercial use?



 If so if anyone has recently set this up, I'd like some information of what
 I need to download, from where - and any do's and don'ts so. I would
 appreciate this information as it would save me some time.



 Cheers



 Joe


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Re: Ticket Data Migration from 7.5 to 8.1

2014-11-20 Thread Ben Chernys

Meta-Update is not yet a BMC Software Tested and Supported Tool – I believe 
that those are two different things.  I have been called about it and am 
investigating it now.

 

We have certainly quite a few customers willing to give references, have been a 
BMC partner for years, and have also migrated data for BMC – some time ago, I 
think an ITSM 6.1 to 7.1.  It was certainly with the Asset form – pre CMDB.  At 
that time, the foundation data was imported by BMC through a forerunner  of 
what turned into the data management tool.

 

With Meta-Update, one of our first customers was able to migrate from 5.5 with 
a “heavily customized, multi-tenancy ITSM” to 7.1 – by themselves, even 
migrating SLA to SLM data against my recommendation.  (I said that the concepts 
had changed and it would be better if they manually create them)

 

We successfully migrated a running Clarify Help Desk to a running ITSM so that 
after Clarify was shut down on Friday, the analysis came in on ITSM with new 
logins, a new GUI, but their tickets and tasks waiting for them J

 

We have successfully migrated an ITSM 7 to 8.1 including all foundation data, 
product and operational catalogues, ticket data, even changing Changes of type 
Release to the Release module, with the changes Tasks becoming Activities.  

 

All this for a company that changed its name and went from a single Operating 
Company to nine  along with its people, a reorganisation of the CTI, Support 
Groups,  etc.  

 

This resulted in our  
http://www.softwaretoolhouse.com/product/PkgMigItsm/index.html ITSM migration 
package – a set of almost 100 scripts and a 150 page document, that explains 
how to use the scripts, set up Excel mapping files, and tailor the scripts to 
your wishes.

 

Obviously, when all internal references are to remain the same, none of this 
complexity is required, and a single, simple, Meta-Update script will handle 
any table:

 

[Table-Copy]

Query = @Source-Server, Source,  $Arg, Table-Name$, $Arg, Query$

Update= Target, $Arg, Table Name$, ‘1’ = “$Source, 1$”

AssignNew = Table-Copy-AsgNew

Assign= Table-Copy-Asg

Merge = Yes, NoWorkflow

 

[Table-Copy-AsgNew]

@Cmd  = Copy, Source

[Table-Copy-Asg]

@Cmd  = Copy, Source, Skip: 179, 1

 

That’s more or less the only script needed.  (In fact, the script is a tad more 
complex, there may not be a 179 for example, but a customer wrote the script.)

 

The good thing is that Meta-Update now comes with an  “Automation Script”.  
This fires and tracks jobs of transfers in multi-threaded batches.   Yes, any 
transfer through the API will take time compared with SQL, and with a tool like 
Meta-Update, which offers unparalleled, simple access to Remedy data, be slower 
still.

 

But the Automation script does take the pain out of it, and gives you control 
over dates, batches, etc.  

 

One company archived millions of backlogs tickets etc in one month and the 
automation script runs monthly for about 24 hours.  Each archive ticket is 
checked for associations preventing archival, and is archived in a complete 
tree with all dependencies before deletion.

 

Scripts can be simple like the above, or complex, like the one that takes 
changes of type release (and their tasks, associations, and converts them and 
all their dependencies to the release module with activities, manifests and 
associations.  

 

Luckily, Meta-Update does include a single stepping, breakpoint debugger.

 

Meta-Update has an extremely light foot print.  No server changes are needed at 
all.  Simply unzip and set up your Remedy Access and you’re good to go.

 

Take a look or a try.  Trials are free, are the full package, including a very 
useful query, delete, and schema utility (used for our freebie ITSM Forms and 
Fields spreadsheets), come with a  
http://www.softwaretoolhouse.com/product/SthMupd/mupd_liveinstall.html Live 
Install, and are only limited by time (but are expected to be for a development 
machine).  Included are a query, delete, and schema utility.

 

As an Ozzie consultant once said, “I love Meta Update and still believe every 
large Remedy implementation team must have it in their kitty.”

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com 
Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data

Re: CMDB Upgrade/Install - PC forms

2014-11-12 Thread Ben Chernys

The BMC “normal” abbreviation for Product Catalogue is “PCT”.  I have recently 
started using Pcat - against my long standing habit of vowel dropping - at 
the suggestion of a customer.  It is clearer J

 

I sure hope BMC is not moving to using “PC” for many obvious reasons.

 

A spreadsheet of all forms and fields in ITSM (7.6.04, 8.0, 8.1) is available 
under Freebies http://www.softwaretoolhouse.com/freebies/index.html  on 
www.softwaretoolhouse.com

 

Cheers

 


Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com 
Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tom Worth
Sent: November-06-14 16:07
To: arslist@ARSLIST.ORG
Subject: Re: CMDB Upgrade/Install

 

Maybe they're talking about the Product Catalog forms?  PCT:Product 
Catalogetc.

 

-Original Message-

From: Action Request System discussion list(ARSList) [ 
mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, 
Claire

Sent: Tuesday, November 04, 2014 4:03 PM

To:  mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG

Subject: CMDB Upgrade/Install

 

I can't find anything in the KB or the Communities that tell me specifically 
what PC forms they are talking about.. any ideas??

 

  There are custom records in PC forms that need to be corrected to suite the 
new form index, Please correct them. For more information refer the install 
logs

 

 

I don't see anything in any of the logs either!  

 

I'm slowly losing my mind!

 

Claire

 

 

 

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-

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Re: Listing of Forms - ITSM 8.X

2014-10-09 Thread Ben Chernys

We offer a free listing of forms and fields - a  12Mb Excel file.

www.softwaretoolhouse.com

 

Cheers

 


Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports,
migrations, in no time at all, without programming, without staging forms,
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your
multi-tenant rules, treating each root request as the tree of data and forms
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug
Sent: October-08-14 21:57
To: arslist@ARSLIST.ORG
Subject: Listing of Forms - ITSM 8.X

 

** 

ARSList,

Does anyone out there have a complete list of Forms that get
installed ;

a)  ITSM 8.X - CMDB, SM, CM, AM, SD, KM, SRM, etc. 

 

Thanks, Doug

 

 

 

 

This email is subject to certain disclaimers, which may be reviewed via the
following link. http://compass-usa.com/Pages/Disclaimer.aspx. 

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.3485 / Virus Database: 4031/8350 - Release Date: 10/08/14

_ARSlist: Where the Answers Are and have been for 20 years_ 


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AD: RRR|Chive vs. DDM

2014-10-08 Thread Ben Chernys

Just out of curiosity, how do you handle a situations like these using any 
other system?

 

Ø  A table in 7.1 has a field which has a NULL value consistently.  In 8.1 the 
same field exists in the same table BUT must have a proper value in it for the 
GUI to work.  There is Active Link workflow that relies on this field having a 
value.  Indeed the value can be set with a single manually concocted SQL Update 
statement after the migration but it is only one example.

Ø  The Release module did not exist in 7.1.  Instead there were Changes of type 
Release.  How do you migrate that with anything other than Meta-Update?  And 
it’s tasks into activities?

Ø  How do you migrate a running Clarify help desk into a running ITSM – imagine 
different companies users, groups, statuses, etc all.  We did this with 
Meta-Update over a weekend.  The Clarify analysts were working on their tickets 
Friday and continued to work on their same tickets Monday – but on ITSM.  All 
in under 2 man-months (including analysis of the Clarify db structures).

Ø  How do you correct the CMDB Classes of a badly migrated system.  All CIs 
were computer systems but had proper CTI information.  These were worked a year 
so they had contracts, tickets, changes etc associated as well as CI 
relationships.  A single Meta-Update script developed in 2 days read a search 
and replace Excel sheet specifying what CTI Class to transfer to what CTI Class 
and replicated the CIs in the correct class with the changed or not CTIs.  
Humans checked a few records and the same script was run to delete the original 
CIs.  The ITSM Admins ran the script.  Problem solved in 4 days.

Ø  How do you do proper tree based archiving with checking of associations (an 
archivable incident related to a non-archivable change should not be archived)? 
 Meta-Update does this  – all with no forms or fields mentioned in the script.  
The ITSM structure is defined in the Archiving configuration file making it 
easy to add your own customised forms.  It even builds the Archive forms for 
you.

 

Yes.  The API is slow compared to SQL.  And Meta-Update is no doubt slower that 
other API tools (it takes the value set from Remedy and keeps it in a unified 
type internally and the converts it back when needed, and has masses of logging 
and auditing code).  

 

But it offers you the flexibility to set those fields as needed and migrate 
things like Change record to Release records.  Millions of records have been 
moved through it – albeit slowly J  

 

Cheers

Ben

 


Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com 
Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge
Sent: October-07-14 17:53
To: arslist@ARSLIST.ORG
Subject: Re: RRR|Chive vs. DDM

 

** 

Hi Lyndsay,

 

A bit over a year ago I architected  implemented the data migration for my 
client at the time, which involved an upgrade from 7.1 to 8.1, and a migration 
of the data from Oracle to SQL Server.  Like you, we only wanted to migrate a 
subset of the data and leave a whole bunch of garbage behind.

 

This custom solution had a Remedy based control and configuration application 
along with a .NET executable. The control  config app was used pretty simply 
to describe which forms we were interested in migrating along with connection 
and authentication info. The exe then used this info to affect the data 
transfer.

 

Unlike other Remedy based data migration tools out there, this solution did NOT 
transfer the data through the Remedy servers, but instead used the ARS data 
dictionary info about each of the required forms to dynamically construct SQL 
statements which affected the data transfers through a database link between 
the legacy and new DBs (e.g. SELECT INTO and UPDATE FROM type statements).  It 
was very fast.

 

If you don't find another solution and are interested, I'd be happy to provide 
more details about how this thing worked.

 

-charlie

 

On Tue, Oct 7, 2014 at 7:42 AM, Ben Chernys ben.cher

Re: RRR|Chive vs. DDM

2014-10-07 Thread Ben Chernys

There is also Meta-Update http://www.softwaretoolhouse.com/  and specifically 
the ITSM 7.1 Migration Package 
http://www.softwaretoolhouse.com/product/PkgMigItsm/index.html  of scripts 
which allows you to change your companies, organization, people, support 
structure, product catalogue – and even Changes of type Release into Releases – 
along the way.

 

No it is not free but the costs are small compared to the efforts saved.

 

Contact me off list for more details or trials.

 

Cheers

 


Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lyndsay Reese
Sent: October-07-14 15:51
To: arslist@ARSLIST.ORG
Subject: RRR|Chive vs. DDM

 

** 

Hello arslisters,

I am in need of a good data migration tool to get all of our current ARS/ITSM 
7.5 production data over to our new ARS/ITSM 8.1.01 fresh install server, with 
moderate customizations (we were not interested in copying our full prod db to 
the new server and then upgrading it, as it has had its own issues in the past 
with prior installs and upgrades and customizations). Therefore, the servers 
are not identical. The new server is built, customized, and UAT tested. We do 
have a development server where we took a db copy of prod, upgraded it to 
8.1.01 (to match versions with the new server) and now we need to migrate the 
data. I've never used RRR|Chive or DDM. Is one better than the other for this 
type of migration?

 

Thanks in advance for any thoughts/opinions/suggestions.

 

Lyndsay

_ARSlist: Where the Answers Are and have been for 20 years_ 

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.3485 / Virus Database: 4031/8340 - Release Date: 10/07/14


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Re: Automated use of the Data Wizard to rename multiple Companies..

2014-10-02 Thread Ben Chernys

This is the type of task that Meta-Update can do for you quickly and easily.

 


Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports,
migrations, in no time at all, without programming, without staging forms,
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your
multi-tenant rules, treating each root request as the tree of data and forms
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug
Sent: October-01-14 17:46
To: arslist@ARSLIST.ORG
Subject: Re: Automated use of the Data Wizard to rename multiple Companies..

 

** 

Tried it in the past, No Luck, Let me know if you find the secret. Thanks,
Doug

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender
Sent: Tuesday, September 30, 2014 8:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Automated use of the Data Wizard to rename multiple Companies..

 

** 

Joe,

Perhaps a staging form is needed:

1.   Instead of trying to submit into DLD:SYS:DataWizAction, create a
Staging form that can accept all the rename requests generated. It should
contain the data you would push.

2.   An Escalation on DLD:Lock runs if the Lock is OFF; to push a
trigger [i.e. Status(7)=Go] to the 'first record found' in the Staging
form.

3.   Pushing the trigger to the Staging form starts the rename process
filters, including the Lock that will prevent the next escalation from
firing too soon. 

HTH,

Joel

Joel Senderjdsen...@earthlink.net310.829.5552

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, September 30, 2014 4:12 PM
To: arslist@ARSLIST.ORG
Subject: Automated use of the Data Wizard to rename multiple Companies..

 

** 

Has anyone attempted this?

 

Here is the challenge.

 

I had attempted to use that Data Wizard to automatically rename a bunch of
companies if the name in the AR System did not match the name for the same
company from another system - both these systems related the Company records
by the Corporate ID, which is the PK between the two systems for Company
records. Just for the records the other system is not an AR System based
system.

 

So I have a AIE job looking up that other system, reading new company
records or modifying existing company records. All this works fine except
for the Company name (which is not a simple update to just the COM:Company
form only. To update the bunch of other forms that may contain a Company
field, for Company name changes I was using the Data Wizard in my workflow.

 

However, the design of the Data Wizard is to process a single rename at a
time and to lock the Wizard until that rename is done by creating a record
in the DLD:Lock form. This lock record does not allow another record to be
created in the DLD:SYS:DataWizAction form, if a lock record exists in the
DLD:Lock form.

The only way to rename a bunch of companies then is to individually rename
each qualifying record.

 

So obviously, I have to reconsider my previous attempt to push a record in
the DLD:SYS:DataWizAction form, as after the first record is pushed there,
if there is another that the AIE job encounters that qualifies for a rename,
it would fail to push a record in the DLD:SYS:DataWizAction form.

 

How would you'll handle this if you'll were tasked to do the same thing
considering that I cannot have it done simultaneously as the AIE job runs,
but build a list of renames that need to be done, and then work individually
on each record.

 

Escalations would probably not be a mechanism to accomplish this as an
Escalation would run over the whole list of companies to be renamed and
attempt to create DLD:SYS:DataWizAction records one after the other and all
records after the first record, subsequent records would fail.

 

I was then thinking of some sort of a Filter loop or a server side table
walk but have not got through that whole thought process yet...

 

Any other possibilities I might be not looking at?

 

My last option would be manually triggering each rename because I would like
as little human intervention in the process as is possible - IF possible..

 

Cheers

 

Joe

_ARSlist: Where the Answers Are and have been for 20 years_ 

 

  _  


 http://www.avast.com

Re: How can I capture the instance ID of a newly created asset?

2014-07-11 Thread Ben Chernys

Hi Rick,

 

Perhaps I've misunderstood your issue, but if not it could be a simple
oversight.  Presumably you are doing the push to AST:BulkInventory?  If so,
simply pre-set the GUID with Application-Generate-Guid and then your
workflow will have captured it J  

 

Cheers

 


Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports,
migrations, in no time at all, without programming, without staging forms,
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your
multi-tenant rules, treating each root request as the tree of data and forms
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: July-10-14 21:57
To: arslist@ARSLIST.ORG
Subject: How can I capture the instance ID of a newly created asset?

 

** 

Hi all-

 

I am still on my ARS 7.1/ITSM 7.0.03 system. I have a custom
shipping/receiving module where we have a regular form that is used to
interact with the CMDB. A few months ago I deployed new code which is able
to take an asset that is In Inventory and change it to Deployed status,
remove the location relationship and relate it to a person. My new challenge
has been to use the regular form to receive both existing assets and new
assets.

 

I didn't have too much trouble building the workflow to receive back an
existing asset and update the status to In Inventory and create all the
required relationships. I have also been able to receive in a new asset and
create a new record in the appropriate AST form (based on the class of the
product catalog entry) but I just can't seem to properly create a new asset
for a bulk inventory item. The part I am struggling with is getting the push
fields to the BMC.COR:BMC_Dependency and AST:InventoryQuantity forms because
I haven't been able to capture the Instance ID of the new record in the
AST:BulkInventory form.

 

I was able to leverage the existing CMDB workflow but those problem push
fields actions are performed by active links in the GUI and I just can't get
it to translate to filters. I tried using the $LASTID$ to do a set fields
from AST:BulkInventory in the action immediately after the push fields to
that form but there are lots of BMC filters that fire in the interim so I'm
not getting the expected value back for that keyword.

 

Does anybody have any suggestions for how to attack this problem? The only
other thing that I have come up with is not desirable at all: doing a set
fields from AST:BulkInventory based on timestamp (created in the last 3
seconds for example) which is extremely ugly but might work in our
environment for now since there's not much activity. The caveat is that the
next phase of the project will be to build out batch receiving where the
user can upload a CSV file with potentially multiple bulk inventory assets
to be created so the timestamp method will break in that scenario.

 

 

Thanks in advance,

Rick

_

Rick Westbrock
Remedy Administrator | IT Department
24 Hour Fitness USA, Inc.

 

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.3485 / Virus Database: 3955/7831 - Release Date: 07/10/14

_ARSlist: Where the Answers Are and have been for 20 years_ 


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Re: 8.1.01 modify all on computer systems to bulk update status

2014-07-08 Thread Ben Chernys

Hi Rick,

 

If the CI is Deployed, it may have some relationships.   Your error is being
triggered by a push fields to the relationships of the CIs.  When a CI is
moved to In Inventory, some of its relationships may make no sense to have.


 

In this case, to avoid triggering this workflow (ie be correct according to
ITSM programming), it would be best to delete the relationship in Q, modify
the status, then, if and only if that original relationship will still be
desired for an asset in inventory, rebuild that relationship (or an
alternate one).

 

When a multi-record data change is needed, Meta-Update is a quick way to
accomplish this without changing anything at all on the server (you won't
need to disable the sandbox or change workflow).

 

That type of three step operation would be a snap in Meta-Update - that is:
under an hour.

 

A trial license is free, completely unrestricted, good for 30 days, and
comes with our Live Install service which will generally solve a business
problem for you.  In this case, the Live Install would include learning and
running this two or three step script.

 

Cheers

 


Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section
for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports,
migrations, in no time at all, without programming, without staging forms,
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your
multi-tenant rules, treating each root request as the tree of data and forms
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips
Sent: July-08-14 00:22
To: arslist@ARSLIST.ORG
Subject: 8.1.01 modify all on computer systems to bulk update status

 

** 

I have several hundred computer systems CI's that need to have the status
changed from Deployed to In Inventory, and there is workflow preventing a
modify all - if the sandbox is enable, a modify all is not permitted, and if
I disable the sandbox, I receive this error:
 
Modifying the attributes of a relationship endpoint is not allowed. :
Modifying relationship endpoint 'Source.InstanceId' attribute is disallowed
(ARERR 120143)

Anyone care to share how they do a bulk update of CI statuses?

Thanks,

Rick

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.3485 / Virus Database: 3955/7812 - Release Date: 07/07/14

_ARSlist: Where the Answers Are and have been for 20 years_ 


___
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Re: Import CSV on DB level in Remedy ARS 7.5

2014-07-03 Thread Ben Chernys

Thanks Misi,

 

Meta-Update will handle 500k files no problem.  It has a “light footprint” not 
requiring any changes to the Remedy server’s forms or workflow and can 
completely eliminate the need for staging forms and workflow for imports.

 

A simple file import can usually be scripted in under an hour.  

 

Meta-Update includes a single stepping debugger and robust facilities for every 
data type in Remedy (attachments, currency, diary fields, even status history 
fields)  and can be used to automate any data operation through the API.

 

As an import tool it can handle poorly quoted CSVs, CSVs with values containing 
embedded quotes or line feeds, and it can also update multiple records from 
each CSV row or different forms for each row.

 

It is replete with auditing and logging facilities.  

 

Trial licenses are free and come with our Live Install service which usually 
results in your first business problem being solved.

 

New:  We have an ITSM Archiving package – that handles a root request as a 
single tree of data and will include your own tables and multi-tenant rules.  
We also have a data migration package that will migrate from 7.0.3 to 8.1 
including changing Change to Releases, fixing the CMDB, merging and renaming 
product and operational catalogues, support groups, even operating companies.

 

For more information visit us at www.softwaretoolhouse.com

 

 


Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com 
Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Meta-Archive does ITSM Archiving your way: with your forms and your 
multi-tenant rules, treating each root request as the tree of data and forms 
that it is it is.

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: July-03-14 10:45
To: arslist@ARSLIST.ORG
Subject: Re: Import CSV on DB level in Remedy ARS 7.5

 

Hi,

 

I would recommend API-based tools such as the Data Import tool.

 

Or if you need more flexibility write your own tool.

 

Or maybe buy the scripting tool from Ben Cherneys @  
http://www.softwaretoolhouse.com http://www.softwaretoolhouse.com.

 

Best Regards - Misi, RRR AB,  http://www.rrr.se http://www.rrr.se 
(ARSList MVP 2011)

 

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):

* RRR|License - Not enough Remedy licenses? Save money by optimizing.

* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.

Find these products, and many free tools and utilities, at  http://rrr.se 
http://rrr.se.

 

 Hi,

 

 Would like to know if you do have any DB import script that I can 

 import a 500K rows of data to the Remedy DB (T and H table) on a DB level.

 

 Thanks for the reply guys!!! :)

 

 __

 _ UNSUBSCRIBE or access ARSlist Archives at  http://www.arslist.org 
 www.arslist.org 

 Where the Answers Are, and have been for 20 years

 

___

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www.arslist.org Where the Answers Are, and have been for 20 years

 

 

-

No virus found in this message.

Checked by AVG -  http://www.avg.com www.avg.com

Version: 2013.0.3485 / Virus Database: 3955/7787 - Release Date: 07/03/14

 


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Re: ARS forms and number of records

2014-06-24 Thread Ben Chernys

One of the sample scripts of Meta-Update does just that :)  It’s about 3 lines, 
does an SQL query on arschema and picks up a select count(*) for each 
non-dialog join table.

 

  Cheers


Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com 
Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
an ITSM 7.6.04, 8.0, 8.1 Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: June-24-14 15:20
To: arslist@ARSLIST.ORG
Subject: Re: ARS forms and number of records

 

Great Idea!

 

I voted.  Thanks!

 

Lisa

 

-Original Message-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing

Sent: Tuesday, June 24, 2014 9:16 AM

To: arslist@ARSLIST.ORG

Subject: Re: ARS forms and number of records

 

**

You may want to head over to communities and vote for this idea :)

 

https://communities.bmc.com/ideas/3714

 

 

 

On Tue, Jun 24, 2014 at 3:51 AM, MalviyaSaurabh malviya.saurab...@gmail.com 
wrote:

 

 

Hi All,



I would really like to know whether we have a tool or way of 
getting to know

all forms (tables) and the number of records present in those 
forms (tables)



I am aware of the backend (oracle) queries which will do, but 
since the

number of forms are too may hence wanted to know if i it can be 
achieved by

some tool.



ARS v : 7.1.01

OS: Solaris

DB: Sybase



Regards,

Saurabh







--

View this message in context: 
http://ars-action-request-system.1.n7.nabble.com/ARS-forms-and-number-of-records-tp117553.html

Sent from the ARS (Action Request System) mailing list archive 
at Nabble.com.




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_ARSlist: Where the Answers Are and have been for 20 years_ 

 

___

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Are, and have been for 20 years

 

 

-

No virus found in this message.

Checked by AVG - www.avg.com

Version: 2013.0.3485 / Virus Database: 3955/7732 - Release Date: 06/23/14


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Re: Syntax needed for a filter to find a number string in HPD:Help Desk Notes field

2014-04-09 Thread Ben Chernys

An Oracle set fields action was given to you by Fred.  There will be (should
be) an equivalent MS SQL set fields action.  What complexity?  The fact that
you are adding a piece of workflow?  That is the only way to do it as the data
is being updated.  There are after-the-fact alternatives (including a 3 line
Meta-Update script) but a simple set fields by sql will be correct (the
replace will replace any such numbers - not ones matching the regex).

Cheers
Ben Chernys
www.softwaretoolhouse.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: April-09-14 16:56
To: arslist@ARSLIST.ORG
Subject: Re: Syntax needed for a filter to find a number string in HPD:Help
Desk Notes field

Yep, I re-read Misi's email and understood what he was getting at. It has been
awhile since I had to use the REPLACE function and spaced that it was limited
to literal strings.

Apart from doing multiple REPLACE and STRSTR functions, etc.  and creating
complexity, is there any simple method for removing/redacting Government ID
numbers from Notes fields whilst leaving the rest of the data intact? I cannot
imagine I am the only person who's been asked to scrub PII from company data.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 09, 2014 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Syntax needed for a filter to find a number string in HPD:Help
Desk Notes field

Ah ...   The Replace function in ARS is not a regex type replacement.  It is a
straight character replacement.  (The Run-If can look for patterns like you
are doing not the REPLACE function)

What you can do is
Run-If:
'Notes' LIKE [0-9][0-9][0-9]-[0-9][0-9]-[0-9][0-9][0-9][0-9]%

Set Fields
REPLACE($Detailed Description$, 0, X)
Set Fields
REPLACE($Detailed Description$, 1, X)
Set Fields
REPLACE($Detailed Description$, 2, X)
Set Fields
REPLACE($Detailed Description$, 3, X)
Set Fields
REPLACE($Detailed Description$, 4, X)
Set Fields
REPLACE($Detailed Description$, 5, X)
Set Fields
REPLACE($Detailed Description$, 6, X)
Set Fields
REPLACE($Detailed Description$, 7, X)
Set Fields
REPLACE($Detailed Description$, 8, X)
Set Fields
REPLACE($Detailed Description$, 9, X)

To replace it as a pattern you would have to do something different (like
using an SQL Set Fields action)
(I'm an Oracle person so here it would be in Oracle format)
   SELECT REGEXP_REPLACE ('$Detailed Description$',
'[0-9]{3}-[0-9]{2}-[0-9]{4}', 'XXX-XX-') FROM DUAL

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Wednesday, April 09, 2014 8:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Syntax needed for a filter to find a number string in HPD:Help
Desk Notes field

Hi Misi,

What I am trying to do is to have the REPLACE function find a number in a
filter, any number, in the 'Notes' field and replace it with an X. We are
trying to create a process that searches for Government ID number strings
entered into the system and replace it with Xs to remove any personally
identifiable information.

The problem lies in trying to get the [ and  ] characters to be seen as
breakout characters by MS SQL at the Application/DB level. The user tool
handles this without issue, but the workflow handles this differently.

Hope this helps clarify.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, April 09, 2014 3:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Syntax needed for a filter to find a number string in HPD:Help
Desk Notes field

Hi,

It seems like you have made this over complex there is no need to add things
together.

The original advanced search should be:
'Notes' LIKE [0-9][0-9][0-9]-[0-9][0-9]-[0-9][0-9][0-9][0-9]%

This replace string would equal what you have:
REPLACE($Detailed Description$, [0-9], XX)

If you want the filter to match use the leading match in the advanced search
example, it would be enough to use it as it is.

Run If: ('Notes' LIKE [0-9][0-9][0-9]-[0-9][0-9]-[0-9][0-9][0-9][0-9]%)
or
Set-Fields If: ('Notes' LIKE
[0-9][0-9][0-9]-[0-9][0-9]-[0-9][0-9][0-9][0-9]%)

What the REPLACE does is to change the literal string [0-9] to XX. It does
not make sense to me.

I presume you want to replace the leading string 012-34-5678 with something
else??? In that case you could use something like the following that first
strips the 11 characters and adds the new prefix XX:
XX + SUBSTR($Field$, 11)

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products

Re: Importing Foundation Data - New Remedy Install

2014-04-06 Thread Ben Chernys

Hi Tom, Stan, All

 

Yes indeed, there is a better way of doing this J And Stan, it isn’t just Ben 
Chernys’ Meta-Update any more – we are growing J

 

You can use Meta-Update quite easily to import foundation data directly without 
producing said template spreadsheets.   

 

Meta-Update operates through the API and as such you would do this through a db 
link to the SDE’s db instance.  That will allow you to get at the data and 
migrate it to ITSM directly through the API.  

 

Meta-Update has powerful mapping capabilities where all values can be 
transformed as needed and record trees can be handled as a unit.  It even comes 
with a single stepping debugger.

 

Many scripts are available for 8.1 foundation, CMDB, and transaction data, and, 
while the source data is different, the target would be the same.  Mapping is 
easy to do and very complex transformations can be implemented algorithmically, 
referencing data from spreadsheets and queries, all in a way intuitive to a 
Remedy developer. 

 

You can continuously update a target ITSM 8.1 with production updates as you 
progress with your implementation or change mapping files.

 

Consider that we did an import of a running Clarify Help Desk into a production 
ITSM with one man-month development and a run over a weekend.  The Clarify 
system was shut down on Friday and on Monday the Clarify analysts were working 
away on ITSM.

 

For more information, contact us www.softwaretoolhouse.com

 

Cheers

Ben Chernys

 


Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com 
Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

 

Check out Software Tool House's free Diary Editor and our  Freebies Section for 
an ITSM 7.6.04, 8.0, 8.1 Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 

 

Pre ITSM 7.6.04?  Clarify?  Roll your own?  No problem!

You can keep your valuable data!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein
Sent: April-05-14 20:45
To: arslist@ARSLIST.ORG
Subject: Re: Importing Foundation Data - New Remedy Install

 

Hi Tom,

 

You might want to check out MetaUpdate, Ben Chernys' application.   
http://www.softwaretoolhouse.com www.softwaretoolhouse.com 

 

Stan

w. 310-230-1722.

c. 310-428-5748.

 

-Original Message-

From: Action Request System discussion list(ARSList) [ 
mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Tom Siegel

Sent: Friday, April 04, 2014 9:59 AM

To:  mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG

Subject: Importing Foundation Data - New Remedy Install

 

Folks - We are a new Remedy ITSM 8.1 customer migrating from BMC SDE. Our VAR 
is suggesting that we use the foundation data spread sheets to move our data 
from SDE to Remedy. Our current SDE environment has a few thousand companies 
and locations. Heading down this path would entail creating thousands of spread 
sheets and creating thousands of import jobs. Surely there is a better way of 
doing this?

Thanks,

 

Tom

 

 


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Re: Unable to set server side logging....ARS 7.604

2014-03-06 Thread Ben Chernys

There’s been so much about this, I decided to pipe in with: for Meta-Update 
customers, one of the samples sets server logging on.

You would just point the script at each server and turn it on.  Or even better, 
repeat the two lines for each server in a batch file.

Cheers

Ben

 


Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com 
Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

 

Check out Software Tool House's free Diary Editor and out FreebiesSection for a 
ITSM 7.6.04 and 8.0.0 Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, 
migrations, in no time at all, without programming, without staging forms, 
without merge workflow. 


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: March-04-14 09:11
To: arslist@ARSLIST.ORG
Subject: Re: Unable to set server side loggingARS 7.604

 

Hi,

 

The JVM would not be involved at all in setting the server side log path.

 

The standard path for the logs in Windows is something like C:\Program 
Files\AR System\Server\Db\. It is just no way that these kind of paths would 
have a problem working.

 

Ok instead of Apply just adds the close of the Windows. It is the same thing as 
pressing Apply and then closing the Window manually.

 

Best Regards - Misi, RRR AB,  http://rrr.se http://rrr.se

 

 LJ suggested the use of the Ok button instead of Apply - try that. I 

 had never noticed that bug, but if LJ says there is a bug around that, 

 it must be true.

 

 If it does not work even after suggestions he gave, try using short 

 DOS file names in the path (8 character names) instead of the full windows 
 file name.

 I recall one version of Java had a problem with windows file names 

 when starting the JVM. It could potentially be that issue where the 

 JVM supporting the administration plugin, does not recognize windows 

 full file names.

 

 Cheers

 

 Joe

 

 -Original Message-

 From: Action Request System discussion list(ARSList) 

 [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Terje 
 Moglestue

 Sent: Monday, March 03, 2014 8:18 AM

 To:  mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG

 Subject: Re: Unable to set server side loggingARS 7.604

 

 @Misi Thanks. This is what I have tired. Change the file name, hit apply.

 (The file names are then reset.) Close the window. Go back to server 

 information, log file tab, the file name are still the old names and 

 not what I changed it to.

 At one point I deleted the files on the server. Re-opened the server window.

 It allowed me to start logging but it did not allow me to change the 

 file names.

 

 Strange .

 

 You have to do it on all servers! My understanding with server 

 groups - is that you can only have one admin server. The config 

 settings is then executed and the config settings are then hold on the 

 admin server. Config settings on none-admin servers within a server 

 groups are then ignored. The config setting on the none-admin servers 

 will only apply when/if the server takes out of the servers group. 

 This made me think that the issue I got is related to the server group 
 settings.

 

 What am I missing?

 

 @Joe. AR Server is started with a windows account with admin right to 

 the servers. The user got full access and the permissions needed.

 

 Thanks,

 Terje

 

 -Original Message-

 From: Action Request System discussion list(ARSList) 

 [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Misi 
 Mladoniczky

 Sent: Monday, March 03, 2014 12:44 PM

 To:  mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG

 Subject: Re: Unable to set server side loggingARS 7.604

 

 Hi,

 

 This is not related to server groups, but you have to do it on all servers.

 

 When you change the name of a log file and press Apply, it is stored 

 to the server, but if you then uncheck and press Apply again, the 

 log file name reverts back to the original value. I think it has 

 somehow been stored on the client side.

 

 The solution is to close and reopen the Server Information form 

 between each Apply.

 

 Best Regards - Misi, RRR AB,  http://www.rrr.se http://www.rrr.se 
 (ARSList MVP 

 2011)

 

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):

 * RRR|License - Not enough Remedy licenses? Save money by optimizing.

 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.

 Find these products, and many free tools and utilities, at  http://rrr.se 
 http://rrr.se.

 

 I have

Re: Change Template - Authoring group limitation

2014-03-06 Thread Ben Chernys

It should be no problem.  They are a separate record.  That should alleviate
enough risk that you should try it - at least on a dev environment.  Of
course, you may run into issues with GUI elements (table field not chunked
etc) but that risk seems to be getting lower over the releases.  I've done
lots but I would guess no more than 100.  I just sometimes see them as they
zoom by -  you know 92 of 97, 93 of 97, etc. J

 

Cheers

 


Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

 

Check out Software Tool House's free Diary Editor and our Freebies Section
for an ITSM 7.6.04 and 8.0.0 Fields spreadsheet.

Meta-Update, our premium ARS / ITSM Data tool, lets you automate your
imports, migrations, in no time at all, without programming, without staging
forms, without merge workflow. 

 

Pre ITSM 7.6.04?  Clarify?  Roll-your-own?  No problem!


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan
Sent: March-06-14 15:35
To: arslist@ARSLIST.ORG
Subject: Change Template - Authoring group limitation

 

** 

Team,

Recently, working on change template. In that, authoring group have any
limitation? if yes, can you please share the limition detail.

I need to update 1000+ authoring group for single change template.

Yours  comment will helpful before doing this activity.

Regards,

Suresh Loganthan.

_ARSlist: Where the Answers Are and have been for 20 years_ 

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.3462 / Virus Database: 3705/7155 - Release Date: 03/05/14


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Re: Best method to archive ITSM data

2014-01-16 Thread Ben Chernys

We have an archiving solution ready and tested.  

 

It can automatically create Archive forms and follows customer set rules on
archiving.  It also offers restore and the set of forms belonging to root
requests can be changed so that additional bespoke forms will be included.

 

Web page updates are now in progress.

 

Jason, I've emailed you the solution.  For others, please contact me if you
are interested.

Cheers

 


Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:ben.cher...@softwaretoolhouse.com
Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner

 

 

 

Check out Software Tool House's free Diary Editor and out FreebiesSection
for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports,
migrations, in no time at all, without programming, without staging forms,
without merge workflow. 


 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 





 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: January-17-14 01:08
To: arslist@ARSLIST.ORG
Subject: Re: Best method to archive ITSM data

 

** 

I don't have the answer but I recommend voting on the Idea Remedy data
archiving https://communities.bmc.com/ideas/1782  to let BMC know that
customers are looking for an out of the box solution.

 

Jason

 

On Thu, Jan 16, 2014 at 1:13 PM, James Smith bmcremedyarslis...@gmail.com
wrote:

Hi List,

Greetings! Hope you all had a great holidays!

Here I go with my query - What do you think? which is the best way to
archive ITSM data ? I tried OOTB archival process but its damn useless and
need to do a hell of work to archive ITSM data module wise. It seems like a
feature but it eats up all your brain. If you archive Incident data all of
its child records get orphaned.

Fed up with this! Do you guys have any cost effective method to archive ITSM
data ? Initially thought of using DSO but I feel it is going to cost me much
- I need to setup a DSO server, a database and much more.

Any thoughts for best method to archive ITSM data?

Appreciate your comments and inputs!




 


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Re: Migration of Foundation and Historical Data ITSM 7.6 to ITSM 8 - Using Spoon

2014-01-14 Thread Ben Chernys

We have a Meta-Update package that can automate the move of foundation,
transaction (except SRM/D), template and CMDB data AND include new Product
Catalogue, Operational Catalogue, even Operating Company renames, merges and
deletions during the migration.  The whole thing is automated and can be
continuously run to keep the new system in sync.

 

For more information, please contact us.

 

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com
Ben.Chernys_AT_softwaretoolhouse.comWeb:
http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner.


Check out Software Tool House's free Diary Editor and out Freebies

Section for ITSM 7.6.04, 8.0, and 8.1 Fields spreadsheets.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy
Sent: January-15-14 05:22
To: arslist@ARSLIST.ORG
Subject: Migration of Foundation and Historical Data ITSM 7.6 to ITSM 8 -
Using Spoon

 

** 

Hi All

 

Hope everyone is well.

 

We are busy with our upgrade to ITSM 8 and have setup a completely new
environment which will host the Version 8 applications. We are currently
running Remedy 7.6 P003 with ITSM 7.6 and SRM 7.6.

 

The new environment has been setup and configured and is working perfectly
and we now come to the task of migrating the data from ITSM 7.6 to the new
ITSM 8 environment. For now, we are focusing on the foundation data as that
is the most important part and I was wondering how everyone who has done
this upgrade has managed to move their data over.

 

I was looking at using the spreadsheets, however it is alot of admin work
and with any data updates or changes on our currently live 7.6 environment,
we would need to make sure that we apply those updates to the version 8
environment.

 

Ideally, we would like a automated solution / scripted solution that we can
run which would update the data and keep the new environment in sync.

 

It was suggested by another developer that we look at possibly using the
Atrium Integration Spoon application to do this data migration and that we
create a transformation job which we can re-run etc.

 

Has anyone done this before? If not, would you please share how your company
/ project was able to migrate their data?

 

Any assistance would be greatly appreciated.

 

Thanks

Brad

_ARSlist: Where the Answers Are and have been for 20 years_ 

No virus found in this message.
Checked by AVG - www.avg.com
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Re: Delta Data Migration for initial data migration.

2014-01-13 Thread Ben Chernys

There are a lot of transformations needed as you will note that ITSM 8.1 has
many new fields and forms over 7.1.  Some fields that had null values now
are required to have correct values due to workflow changes.  Some enums
have changed.  Also, due to errors in the 7.1 workflow, some data is
actually invalid in 8.1.  Of-course, none of the data changes are documented
J

 

To compare field and forms, please see our Freebies
http://www.softwaretoolhouse.com/freebies/index.html  for ITSM 7.6.01,
8.0, 8.1.  Download the source CSV files.  Then, you can simply run diffs on
the different versions.  If you wanted to generate similar CSVs for your
system(s), a Meta-Update trial license
http://www.softwaretoolhouse.com/product/SthMupd/mupd_liveinstall.html
(free) would be all that you needed.

 

We have a package of scripts that can migrate data AND allow for Company,
Support Group, Operational  Product Catalogue Merges, Deletions and
Changes.  It can also migrate Changes of Type Release to Releases.  This
fully automated system is available as an add-on package with support and
requires Meta-Update licensing.  

 

Due to the complex nature of the transformations required, this package is
not available with our trial version.  For further information on this
package, please contact me off-list.  For further information on
Meta-Update, please review www.softwaretoolhouse.com

 

Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner


Check out Software Tool House's free Diary Editor and out Freebies

Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge
Sent: January-13-14 16:38
To: arslist@ARSLIST.ORG
Subject: Re: Delta Data Migration for initial data migration.

 

** 

Hi Ken,

 

For my last client (eBay), I orchestrated an upgrade from 7.1 to 8.1 (data
only, not UI) of a purely custom application (no ITSM).  The upgrade was
complicated by the fact that we decided to move from Oracle back-end to SQL
Server, which of course made doing either a direct in-place upgrade, or
using a db copy, impossible.

 

So, I designed and wrote a custom API program that analyzed the forms
containing data to be transferred, then dynamically constructed SQL that it
then ran on the target DB which pulled the bulk of the data directly from DB
to DB through a database link (all non-LOB data - the LOB data had to be
handled a bit differently).  We then just exported/imported the form 
workflow definitions to the new server, then ran this program to handle the
data.

 

This solution did not perform any data transformations between the systems
and in fact was designed assumed none were needed.  I don't know what kind
of data transformations need to take place during the upgrade path from 7.6
to 8.1. of ITSM, but if they're significant, this type of solution may not
work for you.

 

But if not, and if you need a solution like this and have the resources to
implemented it, I'd be happy to share more details about the strategy.  Let
me know.

 

Thanks,
Charlie

 

On Mon, Jan 13, 2014 at 7:09 AM, Cecil, Ken kce...@hubbell.com wrote:

Misi,

Will RRR|Chive work when moving from ITSM 7.6 to 8.1?  Do I have to define
mapping to get from one version of the forms to the new version? Define
mappings for all of the ITSM forms? How do I determine which forms?


Ken.



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Monday, January 13, 2014 9:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Delta Data Migration for initial data migration.

Hi,

While not solving the problem LJ is talking about, DDM is not really
designed for such big data transfers. Try RRR|Chive instead.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Ken,
 Doing so will wipe out some critical information on your destination
 environment like shr properties records, cmdb class information, etc,
 I don't recommend running it in that situation.
 On Jan 12, 2014 10:20 PM, Cecil, Ken kce...@hubbell.com wrote:

 **

 Anybody tried using the Delta Data Migration

Re: RKM mass article retirement

2014-01-08 Thread Ben Chernys

If you want to automate ANY data operation on Remedy data, consider 
Meta-Update.  No programming, no workflow, no API knowledge needed.



In this case, you could query for said articles or process a file of said 
articles and you'll need only assign the new status.  Total about a 6 line 
ASCII file and about 5 minutes effort after an hour and a half training free 
with our trial Live Install.



Please contact me off-line for more information or visit our web site: 
www.softwaretoolhouse.com



Happy New Year to all on the list J



Ben Chernys
Senior Software Architect
logoSthInc-sm

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com 
Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner


Check out Software Tool House's free Diary Editor and out Freebies

Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate
your imports, migrations, in no time at all, without programming,
without staging forms, without merge workflow.
 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/





-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Emad Mohammed
Sent: January-08-14 16:28
To: arslist@ARSLIST.ORG
Subject: RKM mass article retirement



We are looking into a way to retire a big number of documents at the same 
time. Remedy doesn't have OOB way to retire more than 1 article at a time. 
Anyone has experience with a similar activity?



Thank you


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Re: Job Description for an FTE Sr. BMC ITSM Developer

2013-11-19 Thread Ben Chernys

Hi Steve,



You might want to add .uk to your domain name - as in step...@aimhire.co.uk J



Cheers

Ben



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of stephen Leith
Sent: November-19-13 22:52
To: arslist@ARSLIST.ORG
Subject: Re: Job Description for an FTE Sr. BMC ITSM Developer



Jason,



I'm a remedy recruitment agent, I must have a hundred of them.  pop me an 
email at  mailto:step...@aimhire.co step...@aimhire.co and I'll send you a 
couple.



S. Leith



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-

No virus found in this message.

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Re: Descriptions on Product/CI Types their attributes and then CI Relationships.

2013-11-04 Thread Ben Chernys

Hi Enslin,

 

There are few documents regarding this.  There's a good BMC image of the
CMDB which will give you the CI Types.  That information is also available
with the class manager.  Each release introduces more fields and tables.
The CMDB is extensible - a good feature.  So any missing CI Types can be
built with OOTB ITSM - involving no customisation.  Further because ITSM
is built on Remedy, customisation is relatively easy.

 

Product Types are as many as you may wish.  These are help in several tables
with a root at PCT:Product Catalog.  Product Catalogue entries may be
created at will selecting from the various CI classes.  The GUI and menus
will help define these and other questions you may have.

 

To help, we offer a free structure spreadsheet for 7.6.04, 8.0, 8.1.  This
will list all forms, form types, aliases, any help (very poor), as well as
all attributes in all forms.  Again, unfortunately this is just a list of
attributes.  As all help seems to be absent, it does not mean any attribute
is in use (there are many that are not), nor what data an attribute may
hold.  Only running many queries  or working with data on an intimate level
will give you that.

 

I suspect that that is true with systems that may have more documentation as
well as documents cover higher level objects and rarely delve into detail of
specific attributes.

 

In the spreadsheet forms section simply put a filter on Schema Name begins
with BMC.CORE and one on Type: contains JOIN.  This will give you the list
of CIs (and relationships).  You can put the same filter on fields but
remember that most fields are from the single table BaseElement.  All CIs
originate from this root class.  Filter on Type NORMAL and the same schema
qualification to select the specific attributes of each CI Class - that is
attributes that are defined by that class.

 

Please see www.softwaretoolhouse.com under our Freebies and select the
version you might want.

 

Cheers,

Ben Chernys
Senior Software Architect
logoSthInc-sm  

Canada / Deutschland
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:   Ben.Chernys_AT_softwaretoolhouse.com
Web:  http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner


Check out Software Tool House's free Diary Editor and out Freebies

Section for a ITSM 7.6.04, 8.0, and 8.1 Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate 
your imports, migrations, in no time at all, without programming, 
without staging forms, without merge workflow. 
 http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/  

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Enslin Van Blerk - MWEB
Sent: November-04-13 09:34
To: arslist@ARSLIST.ORG
Subject: Descriptions on Product/CI Types their attributes and then CI
Relationships.

 

** 

Good Day All

 

I have looked at a system called iServer from Orbus Software and as part of
its documentation they provide a table giving you the following:

. All Objects Types

. All the Attributes associated to the relevant Object Type.

. Description of all the Attributes.

 

I did try to get this information on Google, BMC pages and other places. I
have been unsuccessful to locate similar documentation on BMC
AtriumCore7.6.04 for this reason I have decided to ask the ARSLIST for some
assistance.

 

 

I am looking for descriptions on the following areas in BMC AtriumCore7.6.04

. Different Product Type

. All the different CI Types

. All the Attributes associated to the relevant CI Type
(Classes)

. CI Relationships

 

I have also looked through the Atrium documentation however, they either
don't list and describe all the attributes or I am looking at the wrong
document.

 

Can anyone tell me where I can find this information.

 

Regards

Enslin van Blerk

 

 

 

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Re: Roles and Applications - Remedy Asset Management

2013-11-03 Thread Ben Chernys

I have seen this before: the user record is updated by workflow when 
permissions are added to CTM:People Permissions Group.  Sometimes during data 
loading through the management tool, the user record is not synchronised 
correctly with the set of records in CTM:People Permissions Group.  In fact, I 
have a Meta-Update script that validates/corrects the user record from the 
Permissions records :)

Validate that the Asset Admin group id is in the User record's group list for 
that user.  You can probably do it visually and fix it manually.  If the 
associated group id is missing, delete and re-add the permission.

Cheers
Ben Chernys

www.softwaretoolhouse.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: November-04-13 00:25
To: arslist@ARSLIST.ORG
Subject: Re: Roles and Applications - Remedy Asset Management

Looks like the Overview Console is Public and the field is public as well.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Thursday, October 31, 2013 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles and Applications - Remedy Asset Management

**
Hi Lisa, have you checked the overview console form permissions on the z3_left 
nav (field that isn't displayed if you aren't an admin)? Just trying to cover 
all bases here. HTH - Jase

Sent from my iPhone

On Oct 31, 2013, at 9:39 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
lisa.kemes@dla.mil wrote:



**

I m about to pull my hair out.  All of the sudden, our test account 
(that 
includes Asset Admin permissions) suddenly is not able to  View  the Asset 
Management link on the Applications list on the home page.  This is in 
Staging.  In Dev it works as normal.  It s viewable for an account with Admin 
permissions, so it s a permission issue right?



I ve compared all of these objects on Staging to Dev and they are 
exactly the 
same.  I m not sure why it s not showing up!!!



Remedy Asset Management Application

AST:Asset Management Console Form

The Active Link Guide Entry Point for Asset Management (actually, that 
would 
be for the Asset Management Console link UNDER the main Asset Management link, 
but I checked anyway and they are the same)

I ve checked all the roles that are set for the Remedy Asset Management 
Application on the Roles form



Everything is the same.



Am I missing something?



Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com





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