Hi,
We are currently looking for an SRM Developer. Pleae let me know if you
interested.
SRM Technical - Developer
Experience/Skills:
Build and configure service request definition based on design
(Required)
Familiarity and experience with SRM Advanced Interface Form (Required
Hi,
ARS 7.1
SRM 2.2
ITSM 7.0.3
I am being given a scenario having to do with SRM that I'm hoping someone
has faced and can provide advice.
We are working on bringing our current system access requests into SRM from
an outdated in-house application. The customer is asking for a way
: Thu, Aug 11, 2011 8:24 pm
Subject: SRM 2.2 - Multiple Requestees, Multiple Services
**
Hi,
ARS 7.1
SRM 2.2
ITSM 7.0.3
I am being given a scenario having to do with SRM that I'm hoping someone has
faced and can provide advice.
We are working on bringing our current system access requests
Hey Thad,
Been there done that... I can tell you from my experience that you should
avoid it if you can. We have a single AIF that a requestor can add multiple
users to while also requesting multiple bits of access.
SRM, like any application that allows users to request services should
Hi,
If we enter the request via a direct entry form versus the request console,
what functionality do I lose?
Am I able to redirect surveys to the direct entry form or the work order
form?
Thanks.
___
Hi,
Can we have SLA’s attached to a particular requestable service
Will the Global or Assignment group SLA”s over ride service SLA.
___
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attend wwrug11
In versions prior to SRM 7.6.00, SRM:Navigational Category form was a
regular form that was used for bulk upload navigational categorizations. I
noticed that in SRM 7.6.02 this form is a Display only form. Is anyone aware
of which form has replaced SRM:Navigational Category? How can we bulk
Thank You Thad,
But still i am facing Problem.
when i am going to Approver mappings and Selecting Approval indicator as a
SERVICE REQUEST there is no tab (Option) for Product Category.
please help me if there is any other way to solve this Level Approval for
service request.
Thank You Thad,
But still i am facing Problem.
when i am going to Approver mappings and Selecting Approval indicator as a
SERVICE REQUEST there is no tab (Option) for Product Category.
please help me if there is any other way to solve this Level Approval for
service request.
**
We have a
Abdul,
I wasn't sure how much info to give. We are on SRM 2.2/ITSM 7.0.3. In SRM
2.2, you can only configure the system to use one type of approval for all
SRs. We've chosen to use the management chain. Which means that if we want
to get approvals based on a level process, we have to have
I am facing Problem in Approvals,
how to define Level Approval process coresponding to Answered Question ( eg:
I have one MENU Question in Requester form (Value is: A and B). if Requester
selecting B value from Menu thn Request must go to B group for d Approval and
if A thn A group...so
We have a process wherein the requester can request software to be installed
on their desktop. Some of the requests require approval. We've aligned our
Product Categories with the types of software that can be requested. Set
your user menus up to match your product categories, then map the
We are using SRM 7.6 with Midtier 7.5 and are having issues with the
entitlement cache. We have created several Request which have
entitlements setup for IT Only or to allow EveryOne to see the
Request. However, the entitlement doesn't seem to be working and
request are randomly disappearing
Barbara,
SRM is the front end for the end user and that end user can be someone IT or
non-IT. For SRM requests that should spawn incidents, you can do so within SRM.
You can do the same for Change. The Work Order module is for everything else.
With SRM, BMC is trying to keep Incident management
We are upgrading to 7.06 and thinking about having the Service Desk create all
ticktes using the SRM process. Can anyone share their experiences doing this
(good or bad). Also, what kind of issues have any of you discovered using Work
Orders. We noticed that there seems to be alot
19, 2011 at 8:56 PM, Barbara Soditch bsodi...@gmail.com wrote:
We are upgrading to 7.06 and thinking about having the Service Desk create
all ticktes using the SRM process. Can anyone share their experiences doing
this (good or bad). Also, what kind of issues have any of you discovered
using
not .. and there is nothing about the
AOT's ... Having the AOT there, gives you more information among which the
Incident number etc etc...
Kind Regards
frex
--- En date de : Mar 12.7.11, Frex Popo frexp...@yahoo.fr a écrit :
De: Frex Popo frexp...@yahoo.fr
Objet: Re : SRM 7.6.4 - PDT
Hello all,
I am implementing a service request called X. The SRD for this service is made
up of 4 PDT's, these PDT's in turn include some other PDT's and AOT's. I have a
menu with 4 options on the request form, each option will cause the PDT and the
workflow to branch to a particular PDT for
attachment.
--- En date de : Mar 12.7.11, Frex Popo frexp...@yahoo.fr a écrit :
De: Frex Popo frexp...@yahoo.fr
Objet: Re : SRM 7.6.4 - PDT and activate conditions.
À: arslist@ARSLIST.ORG
Date: Mardi 12 juillet 2011, 15h20
attachment
--- En date de : Mar 12.7.11, Frex Popo frexp
attachment.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Areattachment: PDT.JPG
I simply moved the PDT icon from the Yes branch to the No branch, I submitted a
new request and this time the related incidents were created. This is obviously
incorrect since it has to execute when the condition is set to yes (when it's
true)..
I click on view process in the process
thanks to all.
--- En date de : Mar 5.7.11, Nathan Aker nathan_a...@mcafee.com a écrit :
De: Nathan Aker nathan_a...@mcafee.com
Objet: Re: Re : SRM 7.6.4 - Urgency/Priority
À: arslist@ARSLIST.ORG
Date: Mardi 5 juillet 2011, 15h39
**
This is a known “design feature” since the 2.x days. I
...@yahoo.com
Sent: Friday, July 8, 2011 12:05 AM
Subject: Re: SRM - custom change fields change templates
Shot in the dark, did you add the fields to the CHG:Template form
On Jul 7, 2011, at 5:49 PM, John Doe hornetl...@yahoo.com wrote:
**
Hello all,
Long story, I'll try and make it quick
Hello all,
Long story, I'll try and make it quick promise. Thank you in advance for your
help.
I've added some custom fields to CHG:Infrastructure Change. These fields are
populated by questions in SRM. Did all the work to get the questions to map
correctly in SRM. I've added
/Products/AbydosDesigner/tabid/60/Default.aspx
Kind Regards
Mark Herring
From: Nathan Aker [mailto:nathan_a...@mcafee.com]
Sent: 05 July 2011 14:40
Subject: Re: Re : SRM 7.6.4 - Urgency/Priority
**
This is a known design feature since the 2.x days. I contacted support
with the same
a écrit :
De: Frex Popo frexp...@yahoo.fr
Objet: Re : SRM 7.6.4 - mapping truncated.
À: arslist@ARSLIST.ORG
Date: Samedi 2 juillet 2011, 20h13
Changing filters and field size doesn't seem to solve the issue. so, is
there any work arround?
thanks
frex
--- En date de : Ven 1.7.11
, Frex Popo frexp...@yahoo.fr a écrit :
De: Frex Popo frexp...@yahoo.fr
Objet: Re : SRM 7.6.4 - Group assignment
À: arslist@ARSLIST.ORG
Date: Mardi 5 juillet 2011, 13h11
Hello again,
Here is another one I found this morning..
I have an incident template with say (Group A) in the assigned group
Even if I specify the urgency/priority in the incident template, the values
won`t make it to the backend form, simply because there is an SRM active link
(SRS:SRC:SaveServiceRequest-CreateSR_NoAttach) which has these hardcoded with
values I am not interested in. If I want the request to have
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo
Sent: Tuesday, July 05, 2011 7:58 AM
To: arslist@ARSLIST.ORG
Subject: Re : SRM 7.6.4 - Urgency/Priority
**
Even if I specify the urgency/priority in the incident template, the values
won`t make it to the backend form, simply because there is an SRM active
Changing filters and field size doesn't seem to solve the issue. so, is
there any work arround?
thanks
frex
--- En date de : Ven 1.7.11, Frex Popo frexp...@yahoo.fr a écrit :
De: Frex Popo frexp...@yahoo.fr
Objet: SRM 7.6.4 - mapping truncated.
À: arl...@arslist.org
Date
Dear all,
I am having an issue with User responses not being mapped to the backend
incident. The value of the mapping gets truncated to 254 by the time its
written to the back end incident. I am concatenating the values from user
responses which when added up teh sum goes beyond the 255
I would still create a Work Order and close/cancel through workflow.
Thanks
Mahesh
On Tue, Jun 28, 2011 at 9:00 AM, Marek B. mare...@gmail.com wrote:
**
Hi List,
We've got service request where no incident or work order ticket is
required to be registered.
Customers just need to open an
list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Marek B.
*Sent:* Tuesday, June 28, 2011 10:00 AM
*To:* arslist@ARSLIST.ORG
*Subject:* SRM Request with no fullfilment application
** **
**
Hi List,
We've got service request where no incident or work order
Hi List,
We've got service request where no incident or work order ticket is required
to be registered.
Customers just need to open an Advanced Interface Form, fill all necessary
fields and send request.
The entire workflow is executed automatically and all I need to do is make
sure the request
@ARSLIST.ORG] On Behalf Of Marek B.
Sent: Tuesday, June 28, 2011 10:00 AM
To: arslist@ARSLIST.ORG
Subject: SRM Request with no fullfilment application
**
Hi List,
We've got service request where no incident or work order ticket is
required to be registered.
Customers just need to open
Hello all,
How would I get an SRD question to dictate an operational or product
categorization on a Change Template? For instance, I would like a question on
the SRD to be mapped to the prodcat and the answer to that question would
dictate the prodcat which would in-turn help dictate the
you don't have to always map it from the
SRD. You may have custom fields that are just easier to map using the
Change template without having to expose fields to SRM.
2. Create an AOT to link the Change template or don't use a
template. If you don't see the available fields OOB for Change
don't have installed at this time.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, June 23, 2011 6:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM 7.6 Screenshots
**
Since when does somebody want a request
= Waiting Approval as
well as a hidden Approvers tab on the forn. But there's no approval
process defined. For the approval process to work, does it only need AP
configuration or there's more to it? This is for SRM 7.6.04.
I appreciate all your inputs.
Thanks in advance,
Tina
Can anyone capture some screenshots of SRM for me? I need a shot of the
end-user Home Page, Issue Submission, Issue List, and Issue Update
pages. I am going to try and install 7.6.02 tomorrow but my management
wants to start showing it to the business side today.
Tommy Morris
RSTS Remedy
Tommy,
Do you mean 7.6, 7.6.03, or 7.6.04? Each one has GUI changes... (which
our training dept LOVES) lol
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Thursday, June 23, 2011 9:58 AM
To: arslist@ARSLIST.ORG
Subject: SRM 7.6
I'm installing 7.6p2 so 7.6 would be great.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Thursday, June 23, 2011 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM 7.6 Screenshots
**
Tommy,
Do you mean 7.6, 7.6.03
@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Thursday, June 23, 2011 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM 7.6 Screenshots
**
Tommy,
Do you mean 7.6, 7.6.03, or 7.6.04? Each one has GUI changes... (which our
training dept LOVES) lol
From: Action Request System discussion list(ARSList
The UG pdf only has one good screenshot. Claire sent me a document with
some great shots. Thanks Claire!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, June 23, 2011 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM
Since when does somebody want a request management system that looks like a
vendor product?
Don't you want it to look like your website???
But - I digress...
-John
On Jun 23, 2011, at 9:57 AM, Tommy Morris wrote:
**
Can anyone capture some screenshots of SRM for me? I need a shot
???
But - I digress...
-John
On Jun 23, 2011, at 9:57 AM, Tommy Morris wrote:
**
Can anyone capture some screenshots of SRM for me? I need a shot of the
end-user Home Page, Issue Submission, Issue List, and Issue Update pages. I
am going to try and install 7.6.02 tomorrow but my
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: June 23, 2011 7:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM 7.6 Screenshots
**
Since when does somebody want a request management system that looks like a
vendor product?
Don't you want it to look like your website
need AP
configuration or there's more to it? This is for SRM 7.6.04.
I appreciate all your inputs.
Thanks in advance,
Tina
___
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attend wwrug11 www.wwrug.com ARSList
Hi list,
I need to create an approval process where an approver is a person I
only know while sending request.
These approvers are not members of any particular group.
Am I right that in such scenario there is no use of the Approval Mappings
form? Which allows me to create only mappings for a
Hi,
Just simply create custom (rule based) approval process and map it to this
specific SRD. In Approval Process use SR field in eg. PrepGetNextApprover
rule to determine approver.
GetNextApproverRule type schould be Query (from SRM:Request, 'Request
Number'= $Request Number$)
Regards
Łukasz
ALL,
We have done in the in place ugrade on SRM 2.2 System in the dev enivornment,
And we planned to take the export of the srd and Import to the New System whem
we done this SRD's are importing but we serached SRD's, PDT's and AOT's AOT's
are not Importing, Any bosy have solution for thisnbsp
Please take the export using the Export Process feature. The resulting
file will have the related PDTs and AOTs.
Thanks
Mahesh
On Wed, Jun 15, 2011 at 1:48 AM, gurram sanjeevnaidu
naidu_2000_2...@rediffmail.com wrote:
** ALL,
We have done in the in place ugrade on SRM 2.2 System in the dev
Firstly, I am sorry. You need to use Export Request Definition feature
which will include related PDTs and AOTs.
More importantly, exporting the data from SRM 2.2 and importing into SRM
7.6.04 is not supported.
Also, you have stated that it is an in-place upgrade. So, why are you still
exporting
the services displayed to make it
available to request the same as expected in SRM module.
Please treat this as very urgent.
Thanks Regards,
Kailashnath A J
Please do not print this email unless it is absolutely necessary.
The information contained in this electronic message and any
What version of SRM are you on? Do you have multi-tenancy enabled? Do
you have entitlement enabled? Have you set entitlement groups?
Please give us your environment specs.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kailashnath A J
Sent
Please find the required details below.
BMC ARS - 7.5.00 Patch 007
ITSM - 7.6.00 patch 002
SRM - 7.6.00 patch 002
No, it's a single tendency and no entitlement enabled.
How to identify the locale if added, and how to remove if it exists ?
Thanks Regards,
Kailashnath A J
From
, 2011 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent - SRM Services not getting displayed !
**
Please find the required details below.
BMC ARS - 7.5.00 Patch 007
ITSM - 7.6.00 patch 002
SRM - 7.6.00 patch 002
No, it's a single tendency and no entitlement enabled.
How
, 2011 5:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent - SRM Services not getting displayed !
**
There's a locale setting directly on the SRD itself. Is there any user
that can actually see the request or is this affecting all users
(including admin).
From: Action Request System
Was this working before or have you not yet gotten it to work?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kailashnath A J
Sent: Sunday, June 12, 2011 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent - SRM Services not getting displayed
@ARSLIST.ORG
Subject: Re: Urgent - SRM Services not getting displayed !
**
Was this working before or have you not yet gotten it to work?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kailashnath A J
Sent: Sunday, June 12, 2011 10:07 AM
To: arslist
be something simple
like a quicklaunch just for testing.
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kailashnath A
J
Sent: Sun 6/12/2011 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent - SRM Services not getting displayed !
It was working fine before
: Urgent - SRM Services not getting displayed !
**
Have you tried taking the SRD off line and taking the tiered
navigational categories out of the equation? So instead of picking 2 or
3rd level, just stick them in a top category and see if you have the
same issue. I would also try creating a brand
. Perhaps some fields didn't get
set properly.
Hope you're on the right path and things work out.
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kailashnath A
J
Sent: Sun 6/12/2011 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent - SRM Services
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Sunday, June 12, 2011 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent - SRM Services not getting displayed !
**
Well, ideally you should try and find the root cause before doing any
deleting so
(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mahesh
Sent: Saturday, May 28, 2011 11:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: In SRM - Possibility to manage the display of service
subcategories.
** Not possible with configuration, maybe customization which may be
considered a major or heavy
Of *Mahesh
*Sent:* Saturday, May 28, 2011 11:05 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: In SRM - Possibility to manage the display of service
subcategories.
** Not possible with configuration, maybe customization which may be
considered a major or heavy customization.
If you want, you
[mailto:kailashnath.jeya...@wipro.com]
Sent: Sunday, May 29, 2011 2:34 AM
Subject: Re: In SRM - Possibility to manage the display of service
subcategories.
**
Thanks for your info Mahesh. I presume this customization also engage
plug-in level code change and as per your observation of customization over
of this view into two column view.
If this can be achieved, kindly let me know the steps. SRM Version -
7.6.00 Patch 002
Col -1
Col -3
Col -2
Thanks Regards,
Kailashnath A J
Please do not print this email unless it is absolutely necessary.
The information contained in this electronic
of the SRS:ServiceRequestConsole.
Below is the service subcategories (as per OOTB) in a three column view,
and here I would like to know the possibility to change the categorization
of this view into two column view.
If this can be achieved, kindly let me know the steps. SRM Version –
7.6.00 Patch 002
*Col -1*
*Col -3
ITSM 764 sp1
SRM 764
ARS 764 sp1
Trying to create a PDT that has a conditional branch with two AOTs. The SRD
has two questions. The second question is a YesNo answer. If the answer is
Yes the conditional AOT will run creating a WO. I've done all the Field
Mappings and specified the correct
with records with the SRM - View SRM record, it pops up and
the bottom side of the form is blank.. (all the questions data)...
Anyone ever see and fix this..
ARS 7.5
I most likely need to debug flashboards at this point..
--
Patrick Zandi
.. it is not... but only sometimes..
We are ending up with records with the SRM - View SRM record, it pops up
and the bottom side of the form is blank.. (all the questions data)...
Anyone ever see and fix this..
ARS 7.5
I most likely need to debug flashboards at this point..
--
Patrick
Rey,
To be honest with you, being new to SRM and using version 2.2 to create
AIF requests is probably not a good idea. The mantra of BMC with the
more recent versions is to stay away from customizations and the AIF
method. You should seriously consider the future upgrade implications of
doing
All,
I'm very new to SRM and working in remedy for last 5 years. I have installed
SRM 2.2 in our Dev environment and I like to build “access requests” SRD
using Advanced Interface form.
From the Admin guide, I have learnt about SRD, PDT, AOT and successfully
created in our environment. AIF
@ARSLIST.ORG] On
Behalf Of Mario Röhr [mario.ro...@gmx.de]
Sent: 27 April 2011 06:35
To: arslist@ARSLIST.ORG
Subject: ITSM / SRM 7.6.04 - weird Active Link - did we install a Beta Version?
Hello Listers,
we are facing a very strange situation with ITSM / SRM 7.6.04 single
installation.
In our
Atrium Core 7.6.04
BMC Remedy Service Desk 7.6.04
BMC Remedy Change Management 7.6.04
BMC Remedy Asset Management 7.6.04
BMC Remedy SLM 7.6.04
BMC Remedy SRM 7.6.04
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terje
End users submitting requests from SRM do not consume a fixed or
floating license, the ctm:people and user record will reflect a read
license.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
http://www.jcp.com
05:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SRM 7.6.00 LIC
**
End users submitting requests from SRM do not consume a fixed or floating
license, the ctm:people and user record will reflect a read license.
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney
Hello Listers,
we are facing a very strange situation with ITSM / SRM 7.6.04 single
installation.
In our installation there is an Active Link called
SRM:SRV:NoPermissions_001_E.
We heard that this AL was present in ITSM / SRM 7.6.04 BETA release but not
present in GA release anymore.
We
Hi there
We are currently running SRM 2.2 patch 3
I have a requirement to pull additional information regarding the requester
into the Provide Information tab of each SRD. Currently it shows: Name,
Phone, Email
I'm assuming that is pulling from the people record. Has anybody been able to
add
Dear All
I am looking for a lead SRM consultant for a 6 month assignment in the
US based in either Washington or Nashville and most of the work will
need to be carried out onsite.
I need a lead SRM consultant that is able to take workshops and gather
requirements for the SRM solution
Dear All
I need an experienced senior ITSM SRM consultant for a 6 month
assignment in North America. You will be responsible for designing,
implementing and customising the latest SRM module.
You must be an American Citizen and be flexible in terms of working
location.
If you would
Hello,
I was wondering if anyone has used rrrchive to migrate SRM Service Request
Definitions (and supporting data) from a staging server to a production
server and if you have, would you be willing to share your rrrchive config
file? How bad an idea is it to do it that way?
I've been working
On Sat, 19 Feb 2011 21:12:51 +0530 Kevin Begosh lt;kbeg...@gmail.comgt; wrote
gt;**List,I am working with ARS/ITSM/SRM 7.6.03.nbsp; I have created a number
of SRD's that create incidents.nbsp; Everything works fine except for the
following two things.nbsp;1.nbsp; Attachment adding to thenbsp
service request and it displays the all the
questions and attachments
Thanks
Sanjeeva Naidu G
On Sat, 19 Feb 2011 21:12:51 +0530 Kevin Begosh kbeg...@gmail.com wrote
**
List,
I am working with ARS/ITSM/SRM 7.6.03. I have created a number of SRD's
that create incidents. Everything works fine
Hello David,
we checked and that product was not purchased.
Thank you for your cooperation
Peter
Messaggio originale
Da: david_eas...@bmc.com
Data: 16-feb-2011 18.04
A: arslist@ARSLIST.ORG
Ogg: Re: where I can find the executable file of SRM?
If you purchased your products through
Hello everyone,
I'd like to install on the 7.0 ITSM Service Request Management 2.2.
but I can not find the executable file (setup.exe). performing a download from
BMC where I can find the executable file of SRM? Thanks I risk going mad!
Thanks to all
Peter
Hello ARS-LIST,
I repost this message due to no answers, so I hope some of you have an
answer to this problem, thanks in advance:
I work on ARS 7.6.03 and ITSM 7.6.03.
In SRM I have created a SRD with 3 query / menu questions and 1
text question.
When requesting the service, the defined query
can be viewed from Request Details link.
Thanks
Mahesh
On Tue, Feb 15, 2011 at 1:39 PM, Kevin Begosh kbeg...@gmail.com wrote:
**
List,
I am working with ARS/ITSM/SRM 7.6.03. I have created a number of SRD's
that create incidents. Everything works fine except for the following two
things
I have only looked into the first item, and you are correct that it is
described as being by design. However, there was a way to fix it in SRM 2.2.
Unfortunately, I haven't found the fix yet in the latest version.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
From: Action Request
Thanks Shawn.
On Wed, Feb 16, 2011 at 9:33 AM, Pierson, Shawn shawn.pier...@sug.comwrote:
**
I have only looked into the first item, and you are correct that it is
described as being by design. However, there was a way to fix it in SRM
2.2. Unfortunately, I haven’t found the fix yet
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it
Sent: Wednesday, February 16, 2011 03:39 AM
To: arslist@ARSLIST.ORG
Subject: where I can find the executable file of SRM?
Hello everyone,
I'd like to install on the 7.0 ITSM Service Request Management 2.2.
but I can not find
Hey Kevin,
We're only on SRM 2.2 but item one is the same for us. I did open a
ticket with BMC and they said it was by design in order to reduce
duplication in the database. Its a real PITA though and we've
considered adding some direct links. Having to go back and forth to
locate attachments
Thanks David,
I know the download link ... but I can not identify the package to download
SRM. I am able to download BMC Remedy Service Desk Application 7.0.03, but I
can not find the BMC Service Request Management. the SRM may be contained in a
package different? for example, BMC Atrium
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it
Sent: Wednesday, February 16, 2011 08:22 AM
To: arslist@ARSLIST.ORG
Subject: R: Re: where I can find the executable file of SRM?
Thanks David,
I know the download link ... but I can not identify the package
Thanks Eli, I thought it did work in 2.2, that is why I am trying to find
out if was taken away or of it is a bug
On Wed, Feb 16, 2011 at 11:02 AM, Eli Schilling
eli.schill...@thecreek.comwrote:
**
Hey Kevin,
We're only on SRM 2.2 but item one is the same for us. I did open a ticket
Hello ARS-LIST,
I work on ARS 7.6.03 and ITSM 7.6.03.
In SRM I have created a SRD with 3 query / menu questions and 1
text question.
When requesting the service, the defined query questions are
displayed as only half the size / length as the text question.
I have already been into the questions
List,
I am working with ARS/ITSM/SRM 7.6.03. I have created a number of SRD's
that create incidents. Everything works fine except for the following two
things.
1. Attachment adding to the Service Request does not come over to the
incident when created. There is a work info entry
For # 1: The attachment is not carried over to back-end application and is
as designed. The attachment can be viewed from Request Details link.
Thanks
Mahesh
On Tue, Feb 15, 2011 at 1:39 PM, Kevin Begosh kbeg...@gmail.com wrote:
**
List,
I am working with ARS/ITSM/SRM 7.6.03. I have created
that
contain a bad url.
Example:
http://WebServerName/arsys//servlet/ViewFormServlet?form=NTE%3aNotifierserver=AppServerName.thecreek.comeid=NTS03629234
I'm trying to understand what builds this url and have run out of ideas.
I've looked at the SRM Application Settings form and I'm seeing
601 - 700 of 1020 matches
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