Re: [rt-users] adding custom filed value to email

d name is "Locations" > >Thanks in advance, >gary -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

Re: [rt-users] Assign custom field to subject

omFieldValue('Choose_subject_here'); > >$self->TicketObj->Subject=$subject; >return 1; > >### >Does the name of the field, since it has spaces, have to include >underscores? I did it that way, and for testing purposes, even chose a >custom fiel

[rt-users] Refresh rate on RT at a glance page

This is v3.6.3. Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED]

Re: [rt-users] User ID in a script?

ot; . $user->Privileged ." \n"; > } >} > >___ >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >Community help: http://wiki.bestpractical.com >Commercial support: [EMAIL PROTECTED] > &g

Re: [rt-users] OnCreate NotifyAdminCcs

d()); >} >return 0; > >Ultimately we only want to continue executing the script if the owner is >NOT Nobody. > >Regards Mathew > >Mathew Ericson >IT Specialist (Systems Design) >Agilent Technologies, Inc. >+613 9210-5956 Tel -- Gene LeDuc, GSEC Security Analyst San

Re: [rt-users] Rights questions on ticket creation and assignment

interested in >allowing folks from other email addresses to reply to a ticket where >they were not already getting email as either the owner, requestor, cc, >or admincc. > >-Mike -- Gene LeDuc, GSEC Security Analyst San Diego State University _

Re: [rt-users] Autoreply stopped working

http://theillien.blogspot.com >___ >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >Community help: http://wiki.bestpractical.com >Commercial support: [EMAIL PROTECTED] > > >Discover RT's hidden secrets with RT Essentials fro

Re: [rt-users] BCC with no subject creates ticket

_ >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >Community help: http://wiki.bestpractical.com >Commercial support: [EMAIL PROTECTED] > > >Discover RT's hidden secrets with

Re: [rt-users] history of tickets?

mmunity help: http://wiki.bestpractical.com >Commercial support: [EMAIL PROTECTED] > > >Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University __

Re: [rt-users] history of tickets?

practical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > >-- >Best regards, Ruslan. >

Re: [rt-users] AdminCC not working

vmm1XwCgzusv >m8ZPVwycEINyKlhYiZgyYkc= >=tgIu >-----END PGP SIGNATURE- >___ >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >Community help: http://wiki.bestpractical.com >Commercial support: [EMAIL PROTECTED] &g

[rt-users] Shredder bug? (was: Shredder web gui, bad path to tickets)

> >My RT is installed in a non-standard location, but I gave the installer the >path to my RT.pm and everything seemed to install fine. -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bes

[rt-users] Shredder web gui, bad path to tickets

or do I need to modify the shredder html? My RT is installed in a non-standard location, but I gave the installer the path to my RT.pm and everything seemed to install fine. Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University _

Re: [rt-users] change subject string

; >right now the string looks like this: > >[$rtname #375] Request for a PC repair > >I would like to change it to > >[$rtname Ticket/Case #375] Request for a PC repair > >Where can I change that, or how? -- Gene LeDuc

Re: [rt-users] Timezone problem RT-3.6.6

_______ >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >Community help: http://wiki.bestpractical.com >Commercial support: [EMAIL PROTECTED] > > >Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >Buy

Re: [rt-users] Hours Worked

s(), written by Gene LeDuc my $self = shift; my $start = shift; my $seconds = shift; # the maximum time after which we stop searching for business hours my $MAXTIME = (30 * 24 * 60 * 60); # 30 days my $first; my $period = (24 * 60 * 60); my

Re: [rt-users] Create a prep action based on custom header

ently it has "return 1;" but I would > like to add the check >Custom action cleanup code: "My Magic" > >So my questions are: >1) Is my logic right - by adding a "return 1 if or return 0" type >statement to the prep condi

Re: [rt-users] Override global scrip on ticket-by-ticket basis?

> , > http://www.gossamer-threads.com/lists/rt/users/12350?do=post_view_threaded > ). > >However these would not account for the case-by-case nature of this >situation. I want to be able to skip the global scrip Resolve on a >ticket-by-ticket basis, not queue by queue. Is t

RE: [rt-users] Disable Auto reply message for a group

om/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security An

Re: [rt-users] Documentation.

estpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Anal

Re: [rt-users] RT only sending email to Queue watcher after default scrips modified

as a possibility. I can't think of any other changes that have been made to the system that would have caused the problems. Any ideas? Thanks, Ben -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpr

RE: [rt-users] Issues with AdminCCs

PORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commerci

Re: [rt-users] webform front end to RT, how to get email address?

me sort, but I don't know where to start. Any help appreciated. -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you

Re: [rt-users] Sharing a custom field between two queues

ki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___

Re: [rt-users] Notify New Users Of Login Credentials

sword info. 2) a new user creates a ticket by sending an to an RT address. This user is remembered, but by default does not have a password and can't login. In this case can that user have a password generated then sent to them in the same manner as numb

Re: [rt-users] CFs in Templates?

different areas of RT functionality: 1. To describe predefined outgoing email message specifications (as in Config -> Global -> Templates) 2. To define data-upload format (Tools->Offline) The code Gene posted relates to 1 whereas the CustomField- specifier relates to 2. Steve --

Re: [rt-users] CFs in Templates?

up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Rei

Re: [rt-users] how to limit create ticket permission to particular email domain

if it's not an allowed address. Regards, Gene At 12:45 PM 12/4/2007, Tom H wrote: Hi, I was wondering whether its possible to allow everybody with an address like [EMAIL PROTECTED] to create tickets, and reject everyone else. (rather than give everyone the create ticket permission) Thanks,

Re: [rt-users] Re: Autoassign User based on Email Address

T support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Disco

Re: [rt-users] Business Hours help please

ed to add this to Business::Hours so I can count backwards from due date { package Business::Hours; sub sub_seconds { ### This method is hacked version of add_seconds(), written by Gene LeDuc my $self = shift; my $start = shift; my $seconds = shift; # the maximum

Re: [rt-users] take and resolve actions via email

email has user credentials in it and you don't want them to be there, just remove the code from that particular template. RT's default autoreply template does not include user credentials. Gene At 07:33 AM 11/29/2007, Asrai khn wrote: On Nov 28, 2007 1:49 AM, Gene LeDuc <<ma

Re: [rt-users] ticket announce email

ated time from time(): Ticket Created Time: 1196291034 time(): 1196273826 diff: -17208 and when subtracting time() from the ticket creation time: Ticket Created Time: 1196291034 time(): 1196273872 diff: 17162 On top of all this, even when the number comes out positive, dividin

RE: [rt-users] take and resolve actions via email

#x27;Comment' && $Queue->IsAdminCc($CreatorId) && $Transaction->Content =~ /\bok\s/i; return $val; } and that works perfect for my level 2 and 3 support groups Mark Fuller"urn:schemas-microsoft-com:office:office" /

Re: [rt-users] ticket announce email

n our triage queue untouched for a predetermined amount of time (say, five minutes). I'd like to poll this queue and, if a ticket which meets these requirements exists, send an email out telling people to act on it. Has anyone done this before and if so, which method did you use? -- Ge

RE: [rt-users] take and resolve actions via email

ke that and I have the custom field set how do I get the filed to be blank or no so that all future correspondence will work. Again I am new to RT but we love it and are expanding it's use. I thought about command by email but the CTO is concerned as am I with security and this seems the

Re: [rt-users] sending an email to requestor when request leaves a certain queue

l "Resolved" template for example, then the email does get sent. Anyone know what could be going on here? Is there a better way? BTW, we are using version 3.6.1. Gary -- Gene LeDuc, GSEC Security Analyst San Diego State University ___

RE: [rt-users] take and resolve actions via email

rk Fuller wrote: Thanks Gene it works great but.. Is there a way to make it a comment so only admin staff gets it Mark Fuller -Original Message- From: Gene LeDuc [mailto:[EMAIL PROTECTED] Sent: Monday, November 26, 2007 12:26 PM To: Mark Fuller Cc: rt-users@lists.bestpractical.com Subject: RE

RE: [rt-users] take and resolve actions via email

resolve tickets this way. Regards, Gene At 08:48 AM 11/26/2007, Mark Fuller wrote: I am interested in that script Mark Fuller BandTel Engineering 603-528-6538 Option 2 603-528-6937 FAX -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gene LeDuc Sent

Re: [rt-users] take and resolve actions via email

give me an examples of how to 'take' 'resolve' tickets via email, I know how to open new tickets in specific queue using mail. Thanks. Askar -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.be

Re: [rt-users] Create Ticket on Resolve, but only if Custom Field is.... (Repost for the 15th time)

20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O

RE: [rt-users] 2 emails 2 different responses

g two scripts on the Global queue to get mine to work properly. -- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Candelario, Bill Sent: Wednesday, November 07, 2007 11:33 AM To: Gene LeDuc Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] 2 emails 2 different r

Re: [rt-users] 2 emails 2 different responses

ey get the test1 auto response. If <mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED] is sent an email then they get the test2 auto response. Hopefully it's an easy thing to configure. Thanks. Bill -- Gene LeDuc, GSEC Security Analyst

Re: [rt-users] custom field resets to previous value after scrip runs

gt;warning("custom field '$CFName' isn't global or defined for queue '". $QueueObj->Name ."'"); return undef; } } { my( $st, $msg ) = $self->TicketObj->AddCustomFieldValue( Field => $CFObj-&g

Re: [rt-users] Filtering incoming emails

wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University __

Re: FW: FW: [rt-users] Possible to strip rtname from subject in specific cases?

->Content(); $OUT = "From: $FromAddress\n"; $OUT .= "To: $ToAddress\n"; $OUT .= "Reply-To: $FromAddress\n"; $OUT .= "Subject: $Subject\n\n"; $OUT .= "$Content\n"; } The log says: [Thu Nov 1 16:01:40 2007] [debug]: Subject is == (template:5)

Re: FW: [rt-users] Possible to strip rtname from subject in specific cases?

#x27;Subject', $tag . $sub ); } } 1; And the email header is: From: <mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED] To: <mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED] Reply-To: <mailto:[EMAIL PROTECTED]>[EMAIL PROTECTED] Subject: dummy Somewhere the original subject gets lost. Any id

Re: [rt-users] Possible to strip rtname from subject in specific cases?

om the subject line somehow (or at least move it to the end). Is there a way to do this? Doro -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLL

Re: [rt-users] how to disable user account in rt via script

Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC

Re: [rt-users] Triggering scrips on add/delete Ccs

\xE2 character seems to indicate that there was something odd in what it was trying to evaluate, maybe in the first line of scrip 39. At 02:37 PM 10/18/2007, Tim Wilson wrote: >>> On Thu, Oct 18, 2007 at 4:25 PM, in message <[EMAIL PROTECTED]>, Gene LeDuc <[EMAIL PROTECTED]> wrot

Re: [rt-users] Triggering scrips on add/delete Ccs

.8743 http://www.buffalo.k12.mn.us ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O&#x

Re: [rt-users] Recurring Tickets

x27;s hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/

Re: [rt-users] adding bcc

"Cc", PrincipalId => $Corresponder_id ); unless ( $status ) { $RT::Logger->error("Couldn't add watcher: $msg"); } return 1; ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Commu

Re: [rt-users] auto-assign on create from web ui?

stpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ ht

Re: [rt-users] Two RT installations spamming each other. Suggestions?

__ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical

Re: [rt-users] new users

nd it TIM ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.

Re: [rt-users] A cpuple of questions

ards, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidd

Re: [rt-users] Looking to write scrip based upon email header infomation

___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media.

Re: [rt-users] Unprivileged user passwords

ed users). From the wiki I have it setup and working great, I also added the AutoReplyPassword template so requestors will be able to use the SelfService web interface. This leads me to my question. Is there a way for these users to manage, reset or request their password if they lose it?

Re: [rt-users] How could I do this scrip

rets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community he

Re: [rt-users] Scrip condition met but not acted on

eillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden

Re: [rt-users] RT transaction log / general history

mᚠValenta ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy

Re: [rt-users] scrip: how to check if correspondence from requestor

bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego

Re: [rt-users] scrip: how to check if correspondence from requestor

o fire on email from any of the Requestors (as opposed to email from the originator) then this scrip falls slightly short. You'll need to include a function that walks the Requestors list and compares $CreatorId with each Requestor in turn, returning true if it finds a match. On Thu, 2007-09-

Re: [rt-users] scrip: how to check if correspondence from requestor

rn 1; Custom action cleanup code: Thanks, Phil Lawrence ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT'

Re: [rt-users] Filter on body

m Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpra

Re: [rt-users] RT not always notifying the ticket requestor.

T/Action/SendEmail.pm:249) Why does RT think there are no requestors to send the correspondence to? Looking at ticket #3989 on the web interface clearly shows that there is a requestor, and same with the rt command line: Anyone have any ideas? Is this a bug? We are still using

Re: [rt-users] scrip not working

ing happens. I do have a notification scrip that produces an E_mail notification based on the same user-defined condition and that works. But nothing else is getting done. Any ideas as to why? I have another scrip similar to this one (different Custom field modified and for only 1 particula

Re: [rt-users] RT stops sending mails to ticket requestors

hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Communi

Re: [rt-users] Best ways to create a web based ticket submission without login?

from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial supp

Re: [rt-users] Behavior of ticket's AdminCC vs. queue's AdminCC

Senior Systems Analyst Department of Computer and Information Sciences University of Alabama at Birmingham http://www.cis.uab.edu/ 205.934.0653 -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi

Re: [rt-users] Behavior of ticket's AdminCC vs. queue's AdminCC

t Birmingham http://www.cis.uab.edu/ 205.934.0653 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials fr

[rt-users] Wiki question

the link in the confirmation e-mail to login, but I can't find any links to my profile. Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] Sending reply to the requester only on action by owner

27;s hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Co

Re: [rt-users] Need help referencing custom fields in CreateTicket template

p://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Se

Re: [rt-users] Need help referencing custom fields in CreateTicket template

Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University __

Re: [rt-users] Scrip Help needed (grabbing Organization)

__ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSE

Re: [rt-users] Seeking notification method advice

is in $OUT. But that's just the way my mind works. Gene At 08:45 PM 8/22/2007, Tim Wilson wrote: >>> On Wed, Aug 22, 2007 at 4:40 PM, in message <[EMAIL PROTECTED]>, Gene LeDuc <[EMAIL PROTECTED]> wrote: > In your template you get the value of the field with: >

Re: [rt-users] Seeking notification method advice

s from my previous post together with the above snippet and you should have a scrip and template that will do what you want. Regards, Gene At 02:40 PM 8/22/2007, Gene LeDuc wrote: Hi Tim, I'm not volunteering to build a custom module, but I don't think you need one. I'm pretty

Re: [rt-users] Seeking notification method advice

utside my perl comfort zone, and I'll pay the going rate. Send me a private email if you're interested. Thanks. -Tim >>> On Wed, Aug 22, 2007 at 10:33 AM, in message <[EMAIL PROTECTED]>, Gene LeDuc <[EMAIL PROTECTED]> wrote: > Hi Tim, > > The numb

Re: [rt-users] Seeking notification method advice

#x27;s hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Co

Re: [rt-users] Remove RT signature from subject line

b =~ /\Q$tag\E/ ) { $sub =~ s/(\r\n|\n|\s)/ /gi; chomp $sub; if ( $sub =~ /^\Q$no_rt_flag\E/ ) { $sub =~ s/(\Q$no_rt_flag\E)//; if ( $sub =~ /^\[.*\]/ ) { ($tag) = $sub =~ /^\[(.*)\]/; $sub =~ s/^(\[.*\])//

[rt-users] Remove RT signature from subject line

't stumbled across it yet. Thanks, Gene -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support:

[rt-users] Tickler program for tickets approaching their due date

to someone. Feel free to modify it as needed. If you add any Really Cool features I'd like to hear about them. The usual disclaimers apply: If anything bad happens it's your fault, not ours, for trusting a script that you didn't write. Regards, Gene -- Gene LeDuc, GSEC

Re: [rt-users] SetStatus and SetOwner scrip question

39 AM 8/14/2007, Mathew Snyder wrote: I did what you suggested. It still isn't having an effect. The owner doesn't change nor does the status. Keep up with me and what I'm up to: http://theillien.blogspot.com Gene LeDuc wrote: > Hi Mathew, > > If you have that code in

Re: [rt-users] SetStatus and SetOwner scrip question

ith me and what I'm up to: http://theillien.blogspot.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secret

Re: [rt-users] Email Notification On Create

ket is created, and not adding it to CC, AdminCC, etc.- Basically this is to notify the Team when they are mobile. Browsing the Wiki i notice a cpl of conditions that gets and email address into CC, we only want to pull and email out and do not modify t

Re: [rt-users] Custom Field and Scrip Question

is changed. Thanks, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at ht

Re: [rt-users] relogin necessary after changing/creating queue

help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University

Re: [rt-users] help with script.

Cc? The reason being I also have another scrip that adds a corresponder as a Cc. -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestprac

Re: [rt-users] Autoreply scrip doesnt execute

king as it should? -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover R

Re: [rt-users] How to compare Owner verse the Email of a Correspond Condition?

ack to the wiki and asking questions on this list. I only have use of the web interface to script a solution. Suggestions? The web interface should be all you need in most cases. Access to the rt.log file will go a long way towards preventing premature aging when you start debugging scrips. H

Re: [rt-users] Forcing Status Changes

ts at all. Maybe i'm forgetting something, like "activating" the scrip or something like that. Any ideas or anywhere to look up? Thanks again! Mario Gomide Gene LeDuc escreveu: Hi Mario, What you want to do can be done in RT with an OnStatusChange scrip that checks $self->Tra

Re: [rt-users] Scrip needed that automaticaly closes tickets with a special subject

your ticket has been closed" email? Best regards Thomas Am 12.07.2007 19:50 Uhr schrieb "Gene LeDuc" unter <[EMAIL PROTECTED]>: > Hi Forrest, > > At 05:50 AM 7/12/2007, Forrest Blount wrote: >> I think you're going wrong in your custom condition. The

Re: [rt-users] On Correspond/Comment Notify Owner?

is by someone else, I'd like the owner to get notified. Do I need a scrip per change type or is there one global condition? thanks! -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.

Re: [rt-users] Scrip needed that automaticaly closes tickets with a special subject

ypos that were added are removed. Thomas Hecker wrote: But it still does not work. Here is what i did: Custom condition: my $Transaction = $self->TransactionObj; return $Transaction->$Transaction->Subject ='HMPF'; Typo here. Should be: return $Transaction->Type eq 'Co

Re: [rt-users] Scrip needed that automaticaly closes tickets with a special subject

rn 1; I'm not really shure about the brackets ({}). in the last mail there where brackets in the custom condition field but not in the cleanup, so i'm not shure about that. Also if i have to return 1; or return 1; (writing the word return inside the scripbt or not). So maybe sombody has t

Re: [rt-users] Scrip needed that automaticaly closes tickets with a special subject

s mails will still >>>> generate tickets but are closed immediately (fpt statistic purpose). Status >>>> mails with an error like "Error 123 while HOMER performing self test" then >>>> correctly will open a ticket that stays open. >>

Re: [rt-users] Queue change transactions

Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Di

Re: [rt-users] track number of tickets by a user or email address

D] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mail

Re: [rt-users] Forcing Status Changes

ns are welcome! Mario Gomide ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reill

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