Re: How to get a table in a form to be populated with data on form load
Hi, You can achieve this by following two ways. 1. Use 'Change Field' Action in Active Link on Window Load , select 'table name' and 'Check Refresh Tree/Table' option. 2. In Active Link on Window load option, Use run Process 'PERFORM-ACTION-TABLE-REFRESH' followed by 'table field ID' HTH -- Regards, Nilesh Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 [hidden email] || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber Sent: Monday, July 01, 2013 2:41 AM To: arslist@ARSLIST.ORG Subject: How to get a table in a form to be populated with data on form load ** Hi I have a Table on a Form and I have set the columns to be fields in another form - a contacts form with eg name, age, address, etc. When the form is loaded it does not display any of the records. But if I click on one of the column headers it then displays the daya in the table. I tried an active link run process - PERFORM-ACTION-TABLE_REFRESH, execute on Window loaded. I tried an active link with a set fields, field the table Value Default, execute on Window loaded. But neither of those work. What should I be doing to display the data in the table on window loaded? Angus _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error during processing : ARERR [9241] Cannot create report directory
Hi Simon, This issue is caused due to incorrect report directory path. Give proper absolute path(from / ) according to linux like : /remedy/mid-tier/reports for more detail visit link:- Please check and correct the Reporting Working Directory from the mid-tier configuration tool. https://communities.bmc.com/message/311596#311596 -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Wednesday, June 19, 2013 8:30 AM To: arslist@ARSLIST.ORG Subject: Error during processing : ARERR [9241] Cannot create report directory Have been performing an upgrade from an unpatched version of 7.6.04 to 7.6.04 SP4. Having updated the mid tiers servers we get the following error message when trying to run a report. Error during processing : ARERR [9241] Cannot create report directory /appl/BMC/ARSystem/midtier/reports/m11c23c11b16/A7E119CEC92161AB274B350726B50426. Please see your administrator. Tis is all on a linux setup. Have ensured the correct owner and group are specified for the mid tier servers directory paths. Have also set permissions to allow full access. Cannot see any java out of memory errors that maybe impacting the reports being generated. Anyone got any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error during processing : ARERR [9241] Cannot create report directory
Hi Simon, Alternatively you can also check below: 1. In Midtier Configuration Tool-Report Settings-Working directory: Abosolute path: /ARSystemInstallDir/midtier/reports (Installation user must have Read/Write access to directory) 2. Check and update midtier web.xml file (/ARSystem/midtier/WEB-INF): !-- Flag whether the report resources can only be accessed under the working folder. Defaults to true -- context-param param-nameWORKING_FOLDER_ACCESS_ONLY/param-name param-valuefalse/param-value /context-param -- Regards, Ganesh Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: itsm.support [mailto:itsm.supp...@vyomlabs.com] Sent: Wednesday, June 19, 2013 12:26 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Error during processing : ARERR [9241] Cannot create report directory Hi Simon, This issue is caused due to incorrect report directory path. Give proper absolute path(from / ) according to linux like : /remedy/mid-tier/reports for more detail visit link:- Please check and correct the Reporting Working Directory from the mid-tier configuration tool. https://communities.bmc.com/message/311596#311596 -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Wednesday, June 19, 2013 8:30 AM To: arslist@ARSLIST.ORG Subject: Error during processing : ARERR [9241] Cannot create report directory Have been performing an upgrade from an unpatched version of 7.6.04 to 7.6.04 SP4. Having updated the mid tiers servers we get the following error message when trying to run a report. Error during processing : ARERR [9241] Cannot create report directory /appl/BMC/ARSystem/midtier/reports/m11c23c11b16/A7E119CEC92161AB274B350726B50426. Please see your administrator. Tis is all on a linux setup. Have ensured the correct owner and group are specified for the mid tier servers directory paths. Have also set permissions to allow full access. Cannot see any java out of memory errors that maybe impacting the reports being generated. Anyone got any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Work Order Console issue
Hi Mark, Please check below details for your issue: Cause: When we open WO Console, an Active Link 'WOI:WOC:ServiceCall_0_Initialized' sets COMPANY field with value of company name of user currently logged in (in our case - Company A). Click 'More Filters' link on WO Console RHS top. Click the contacts tab and check the Company Name in field Company (Requested By section) cid:image001.png@01CE6867.54158620 When you clear this field and click on Apply (you can also click on Clear All button directly besides Apply), the Work Order Ticket for Company B will reflect in the WO Console table. However, there is a defect in this too. When you select another company in the drop-down list, no value appears on the WO console. This is because of an Active Link which builds the qualification for the WO Console Table field. The ACTL name is 'WOI:WOC:AdvancedQBE_Build_RQBCompany'. Changes required: ACTL Name : WOI:WOC:AdvancedQBE_Build_RQBCompany Action: Set Fields Value Field: Old value -(($z1D_AdvancedQBE$ + AND 'Company' = ) + $Company$) + Corrected Value -(($z1D_AdvancedQBE$ + AND 'Customer Company' = ) + $Company$) + This will resolve the issue. -- Regards, Akshay Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, June 11, 2013 9:30 PM To: arslist@ARSLIST.ORG Subject: Work Order Console issue ** Hi All, I am attempting to create Work Orders on a scheduled basis. I have a form that holds the company, work to be done and when the Work Order is to be created. Then I have an escalation that creates the Work Order. This part works fine and the Work Order is displayed in the Overview Console. If I created the Work Order for the Operating Company it also appears in the Work Order Console. If I create the Work Order for a Customer Company the WO does not appear in the WO Console. I have printed out the work orders and compared field by field and can't find any significant difference other than the Assignee Groups (112) which may have the company group number or some random group number. In the case of the Operating Company I got a random number, Customer Companies were hit and miss on company group number or random. Any thoughts ideas would greatly be appreciated. ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 email-Logo-031813 _ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image002.pngimage003.gif
Re: AIE and Reconciliaiton job import issues
Hi, For AIE exchanges I would recommend to export the exchanges to server using Export Configuration Utility. There one more option of export-import AIE_Configuration.arx file. We need to modify this .arx file before import on target server. You can refer BMC Atrium Integration Engine 7604 user guide (page 170 ) for more information. HTH -- Regards, Dhanshree Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Newmark Sent: Monday, June 10, 2013 10:48 PM To: arslist@ARSLIST.ORG Subject: AIE and Reconciliaiton job import issues Hi All, I have created some pretty large AIE and Reconciliation Engine jobs in a development 7.6.04 environment. I have exported both the AIE configuration and the Reconciliation jobs to .ARX files. I am having issues importing them into my production environment using Data Import. When I run the import against the AIE ARX file, I only get the CI Class Mappings imported. I do not get my Data Exchanges, Relationship Class or AR System Form Mappings imported. When I run the import of the Reconciliation jobs, I get nothing. has anybody imported these files into 7.6.04 and what tricks did you use to get everything over? Thanks! Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Users missing links to modules on home page
Hi, We did faced similar issue several times even on 7.0.03 environment. Removing application permissions and reapplying permissions resolves issue each time. -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Singh Sent: Tuesday, June 11, 2013 9:21 AM To: arslist@ARSLIST.ORG Subject: Re: Users missing links to modules on home page On 6/10/13, Thomas thomas.anders@atos.net wrote: Hello all, we have some users that are complaining that they cannot access incident management, change management and so on when logged on to our ITSM7.6.03 system. Their accounts are set up normally and they have proper permissions I've not seen this in 7.6.03 but did start to get a similar thing in 7.6.04 - to resolve it I removed their application permissions and added them in again. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Development server issues - more
Hi Mark, There are many approaches to resolve ARERR-102 and ARERR-93 For ARERR-102: ARERR 102 is an error that happens when a field that is used in 'Advanced' workflow to reference a form or server name or 'Advanced' table fields to reference a form or server name is empty. This typically happens when there is missing data in containers that have information about servers or forms, and a set field operation that finds no data set fields to null. It also could happen if you have changed a form name and the data containing form names may have not been edited to reflect the renamed form. For ARERR-93: IF development cache mode is off and you do perform admin operations (in admin tool) its not very uncommon that operations time out - especially if you have users working on the system at the same time. In development mode, the admin thread for API calls does not copy the cache but locks incoming threads out of the existing cache and waits for threads currently using the cache to complete their operations before performing changes. The thread will not release the cache until the end of the API call. No time is spent copying the cache so operations have a smaller memory footprint and are performed faster than in production mode. Development mode is intended for servers whose main purpose is application development. It is unsuitable for servers with a large number of application users in a production environment because the operations of those users will be blocked when forms and workflow are changed, especially when many structures are changed, such as when importing an application. The AR System Server manages the database connections. we can optimize the number of threads at AR System level to optimize the number of database connections opened by the AR System server.(Increasing no of threads will help to resolve error 93) Apart from above, please check if there are any CMDB jobs running on server which keeps server busy. Please refer below Knowledge Article: KA359109: CMDB Dispatcher Timeout errors: Server hangs HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Brittain, Mark Sent: Tuesday, January 29, 2013 4:22 PM To: arslist@ARSLIST.ORG Subject: Development server issues Hi All, I am having problems with my development server. Usually runs slow and now I cannot log on. Looking in the arerror.log I can see a series of errors like the ones below. Is this an indication of an AR Server issue, database issue, or something else. Tue Jan 29 16:04:01 2013 CMDB Dispatcher : Required name parameter (or name field in a parameter) is empty. ARERR - 102 Tue Jan 29 16:04:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername)ARERR - 93 Tue Jan 29 16:07:14 2013 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (servername) ARERR - 93 ARS 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CMDB 8.1 Index on Name Field
Hi, There is nothing mention about indexing in CMDB 8.1 to improve performance. We can add index for better performance as per doc provided by BMC. - Indexing classes can reduce database query time. Index attributes that: *You expect users to query frequently. *Are used by discovery applications to identify CIs. *Are used in reconciliation identification rules. For more information about identification rules, see the BMC Atrium CMDB 8.1 Normalization and Reconciliation Guide. If you create an index for a Character attribute, you can save query time by setting the QBE Match characteristic of that field to Leading or Equal instead of Anywhere. Use the Indexes section on the General tab of the CI Class and Relationship Class dialog boxes to specify the indexes for a class. You can specify indexes on noninherited attributes only. If an attribute is inherited form a superclass, you must specify the index for that attribute on the superclass. Display-only attributes cannot be indexed, because no values are stored for them. To combine multiple attributes into a composite index, specify as many as 16 attributes per composite index. The sum of all attribute lengths in a single index must be fewer than or equal to 255 bytes, so Diary attributes and Character attributes larger than 255 bytes cannot be indexed -- Regards, Pawan Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 [hidden email] || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Thursday, April 18, 2013 7:03 AM To: arslist@ARSLIST.ORG Subject: CMDB 8.1 Index on Name Field ** Hello, Does anyone have a loaded 8.1 CMDB that can advise me on an indexing question? Our current production CMDB is 2.1 and we are moving to 8.1. In 2.1, I had to add an index on the Name field on base element to make searches tolerable for users. I see that 8.1 does not have an index on the name field either, and figure I'm going to have to add it. We haven't loaded all of our CIs yet, so I can't test that aspect myself. Before I add the index, I wanted to make sure I'm not missing some new feature or something else that BMC might have done to improve performance when searching by CI name. Have you indexed the Name field, and if not, how's performance when searching by name (and how many rows/CIs do you have)? We have about 750,000 CIs. The database is SQL Server and the AR Servers are Windows. The full ITSM suite is installed. Thanks, Thad _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier help
Hi, You can modify login.jsp file to add the note. The file is located at ‘BMC Software\ARSystem\midtier\shared\login.jsp’ Apart from this if you want to add some CSS to this note then make those changes in login_common.jsp in the same folder. HTH -- Regards, Rajkumar Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of rajkiran Alle Sent: Tuesday, April 23, 2013 11:43 PM To: arslist@ARSLIST.ORG Subject: Midtier help Hi Guys, I found that user name for Midtier login is case sensitive, So i want to include a small note(saying that username is case-sensitive) beside Username in the Midtier. I am not sure where can i go and add this note, can you please give me some idea where can i perform this change in order to reflect this in the Remedy Midtier page. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Values in the Column didn't appear
Hi, This seems to be a permission issue. Check if you have given permission to the fields on the form and also permissions are required to the columns of the table. If you don't have permission to the field then data can't be accessed . HTH -- Regards, Abhijit, Satish Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Wednesday, April 10, 2013 2:10 PM To: arslist@ARSLIST.ORG Subject: Values in the Column didn't appear ** Dears, Please I need support as there is tables in customized form view another form. In specific column its vales didn't appear although there is a value in this field in the form. BMC Remedy 7.6.04 Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com http://www.vodafone.com.eg/ Vodafone http://www.vodafone.com.eg vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg http://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gif
Re: Date in the holiday list is invalid (ARWARN 625)
Hi, It isn't an error but warning. This warning code means the date in the holiday list of the Business Time Holiday form is not a legal date. In your case it is an old/expired date. Illegal dates are ignored and processing continues. Regards, Atul Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of shashidhar M S Sent: Tuesday, April 02, 2013 2:20 PM To: arslist@ARSLIST.ORG Subject: Date in the holiday list is invalid (ARWARN 625) Hi, Require your expertise again. The arerror.log file shows the below warning. Thu Mar 28 06:31:32 2013 390620 : Date in the holiday list is invalid (ARWARN 625) Thu Mar 28 06:31:32 2013 SGP0009 On checking the support group specified, we found some holiday list configured as below 01/01/08 07/04/08 11/11/08 12/25/08 Time zone: (GMT-05:00) Eastern Time (US Canada) I have removed these holiday list and there is no more warning, but want to know what was the cause for that warning. Is that due to the date specified has already expired? I mean, current year is 2013 where as holiday list refers to 2008. Thanks in Advance, Shashi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unuser fields in the Incident
Hi, On HPD:Help Desk, there are almost 30 fields starting with 'z1D_KMSChar' and they all are not used if Knowledge Management is not installed. BMC does not recommend to use existing fields from the application for customization, if it is not used, it would be used in future by BMC for sure. Field name starting with z1D are all display only fields[ entry mode = display]. You can create new field and set the entry mode as display to fulfill the requirement instead of using OOTB fields. If you still want to use or customize the existing one you can create an overlay for that and proceed. -- Regards, Atul Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, March 29, 2013 8:45 PM To: arslist@ARSLIST.ORG Subject: Unuser fields in the Incident ** Hi All, Are there any fields in the Incident that are there but not being used? There are 32 'z1D Char##' fields. I have seen some workflow where some are used but if it was known for certain that some are not used anywhere then I could just use one for some workflow/notifications that I need to do. I really would prefer not to create new fields if I can just use an existing temp fields. ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 email-Logo-031813 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gif
Re: How can I load a form into a view field
Hi, You can perform below action with View Field by ensuring following points: · Set the text property with the url of the specific form whatever you find in mid tier. · In BMC Remedy User and a browser, contents of a view field do not load automatically when user opens a form. To display the initial value in application, perform one of these steps: · Select the view and set Default property to True (governs New mode), and set user preferences to “Set Fields to Default Values” in New and Search modes in the AR System User Preference form. · You can also set these user preferences in BMC Remedy User by choosing Tools Options and selecting the Behaviors tab of the Options dialog box. Additionally, You can use a Active Link Set Fields action to set the view field value to $DEFAULT$ when the form opens. In this case, set the execute on condition to Window Loaded. HTH -- Regards, Nitesh Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber Sent: Sunday, March 24, 2013 11:26 PM To: arslist@ARSLIST.ORG Subject: How can I load a form into a view field I have a landing page with a large view field. The view field by default displays a web page. I have a button which when clicked I want to load a Remedy form into the view field. I thought it would be an active link push fields but can't work out how to do it. Can anyone help? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Space Character in Field Name
Hi, AIE is not that much intelligent to read columns with spaces in it. Otherwise frequently we need to use some functions like LTRIM, RTRIM etc provided by AIE to truncate the spaces. Always we need to make sure that the header columns doesn't contain leading/trailing space and possibly avoid spaces in mid. For example, CI Name should be modified to CIName or CI_Name. So you can use Underscore instead. Modifying .dat flat file would be a one of the solution in this case, because there would not be any need to keep the header in data file, only data can be kept in .dat file. But we need to create/modify the .tbl file manually, which involves some steps. HTH -- Regards, Pabitra Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Yogesh Ketkar Sent: Monday, March 18, 2013 11:52 AM To: arslist@ARSLIST.ORG Subject: AIE: Space Character in Field Name ** We are trying to run an AIE job and get data from a CSV file into CMDB. In the CSV file we have a column named Warranty Expiry Date and we want to change date format and thus want to use following function. targetsql | select CONVERT(DATETIME, '$Warranty Expiry Date$', 103) Problem is AIE does not recognize the variable $Warranty Expiry Date$. We removed the SPACE character from it and it worked fine. Of course, we can use this solution, but just wanted to know if there is any way by which AIE can understand variable names with SPACE characters in them? regards, Yogesh _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CRQ and INC work detail table.
Hi, This is out of the box functionality of Incident work info (detail form open when double click)and for change work info (detail form does not open when double click) For HPD:HelpDek , HPD:INC:DetailWorkLog_100_Dialg AL Opens Incident work Info form on Double click(On Return) of record in Work Detail table. For CHG:Infrastructure Change, CHG:CRQ:DetailWorkLog_100_Dialg AL does this job, but this AL is disabled by default (OOTB Functionality). To achieve your requirement, we need to enable AL CHG:CRQ:DetailWorkLog_100_Dialg which works on Double click (On Return) of record in Work Detail table. -- Regards, Sonal Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Wednesday, March 06, 2013 3:30 AM To: arslist@ARSLIST.ORG Subject: CRQ and INC work detail table. ** On the work detail table for Incident on HPD:Help Desk (AR 7.5 ITSM 7.6), I can double-click an entry which brings up the Work Info form with the details for the specific entry. The same work detail form for change on the CHG:Infrastructure Change form does nothing. I can only view the records by pressing the 'view' icon below the table. For consistency, I'm looking at making them act in the same way though I'm not sure what aspect is actually allowing the double-click on the record. I see there is a 'drill down' attribute for something like this but that seems to be disabled on the INC form. Something else has been configured. I looked through the AL's for HPD:Help Desk and not only are there a lot, but either it's not an AL or I missed it/them. Can someone point me in the right direction? Thanks again, Ron _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: User client issue
Hi, Issue might be with window size. Data is stored in the ar.ini (client machine) or in the User Preferences form. Solution might be renaming ar.ini or delete their user preference record. Next time they log into the user tool it will recreate user preferences using the default values. Secondly: If you are using 7.6.04 tools. You are supposed to use User tool for Administrative activities only. For other things such as accessing Incident, you should be using Mid Tier. If you are trying to access the application (IM, PM, CM etc..) then it might happen as you explained. It would be much helpful if you could provide current ARS ITSM version you are on. -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vinay Kumar Anumula Sent: Friday, February 08, 2013 5:05 PM To: arslist@ARSLIST.ORG Subject: User client issue Hi all, Some of our customers are facing an issue with BMC Remedy user client. When ever any entrypoint is clicked ,the application is opening up but it is getting shrink on left hand side corner. We are using latest version of user client. Has anyone came across like this issue especially with user client. Any assistance in this regard would be really helpful. Thanks in advance.. Regards, Vinay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AssetPeople
Hi, There can be number of situations: 1. If the Data is accidentally deleted from AST:AssetPeople Form, just check the forms BMC.CORE:BMC_BaseElement and BMC.CORE:BMC_Person_ and AST:AssetJoinASTPeople if related data can be retrieved . In case, the People-Asset details were already deployed, then we can get the deleted data (Not all information but the deployed records) from these forms. Otherwise you have to collect foundation data spreadsheet to upload it again. There is a spreadsheet (Transactional-Asset.xls) in the Data Management Tool that can be used to load Asset-People relationships if you are able to recover the data as mentioned above. 2. If you have migrated people and CI from other server to current server, yes you need to migrate data of this form also to retain relationships. AST:AssetPeople holds records for relationship between CI and people in Asset module. If you have any people-CI relationship, you should see records in this form. when you create relationship, record gets created in this form by workflow. HTH -- Regards, Pabitra, Ganesh Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 [hidden email] || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Saturday, January 26, 2013 4:35 AM To: arslist@ARSLIST.ORG Subject: AST:AssetPeople ** Hi, Entries from AST:AssetPeople are missing. Do we have to reload spreadsheets? Or is there a way through workflow to get this data populated? Is there a way to automatically load this? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Return Function
Hi,
The Error code ‘ARERR 44889’ is related to following two filters
‘CTM:PPL:VerifyManageInfo_142_Msg’ ‘FIN:FCP:ValidateCCOwner_03’
You can either Disable filter (CTM:PPL:VerifyManageInfo_142_Msg) if you do not
want to provide the Managers's Login ID
OR
Try manipulating below Run if condition as per your requirement:
(('ManagerLoginID' != $NULL$) AND ('ManagersName' != $NULL$) AND
(('ManagersName' != 'DB.ManagersName') OR ('ManagerLoginID' !=
'DB.ManagerLoginID')) AND ('z1D Char01' = $NULL$)) OR (('ManagerLoginID'
= $NULL$) AND ('ManagersName' != $NULL$))
HTH
--
Regards,
Pabitra
Vyom Labs Pvt. Ltd.
BSM Solutions Services || ITIL Consulting Training
Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of rajkiran Alle
Sent: Wednesday, January 30, 2013 11:58 PM
To: arslist@ARSLIST.ORG
Subject: Return Function
Hi,
I am creating a escalation to copy LDAP data to People form, In that process i
am getting following error as i am copying ManagerName to People form without
MangerLoginID. I know that this error occurs because either am not pressing the
Enter after entering the Manger Name or am not copying the MangerLoginID. I do
have only MangerName in my Vendor form.
Is there anyway i can insert the Return Function to include in the code so that
after copying the MangerName it performs the Return Function automatically?
ARERR 44889 The Manager Information entered is not valid. Use the return
function on the Manager's Name field to retrieve the Manager's Name and Login
ID information.
Thanks.
___
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Re: Audit a Character Field
Hi, We can enable Audit Option for the respective character field and can track of the audit logs. if the Audit trial for the character field is to implement with custom approach using workflow, then we can have following approach: Step1: Create a Diary Field on the same form where character field exists. Step 2: Create a filter with a Run If as (TR.Character_Field != $NULL$ ) and Execution Option as (Submit, Modify and Merge) Step 3: Use a Set Fields action and set Diary field = Character_Field Now the Diary field will keep track of the changes to the Character field. HTH -- Regards, Pabitra Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L. Sent: Thursday, January 17, 2013 2:58 AM To: arslist@ARSLIST.ORG Subject: Audit a Character Field ** Is there a way to log changes to a dairy? I would like to log all changes and who made them to a dairy field that I can review. Any ideas on the best way to accomplish this? Thanks, Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Need urgent help on SRM - Details field
Hi, We have analyzed below scenario, and from our preliminary observation we found that below form contains the request details before it turned into Planning in SRM:Request. Form name: SRD:MultipleQuestionResponse HTH -- Regards, Amrut Pabitra Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 [hidden email] || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of syed Ziyan Sent: Tuesday, January 15, 2013 1:47 PM To: arslist@ARSLIST.ORG Subject: Need urgent help on SRM - Details field ** Hi All, Anybody can help us on this issue will be highly appreciated. We are using ITSM 7.6.04 sp2 with SRM 7.6.04 sp2. If any user is raising SRM using request entry console filling up questionnaires corresponding entry gets created in SRM:Request form with status Waiting Approval. Once the request is approved, it changed to Panning and Incident gets created. Only then the request details are appearing in AppRequestDetails field in SRM:Request. Before Planning nothing is stored in AppRequestDetails field. Although the details Information is available in Provided Information in Request Detail Details tab. Please let me know in which form this value gets stored before the request turned into Planning in SRM:Request, so that I can use this in my customized mails to sent out to Approvers. I hope i am able to make you understand the scenario. Waiting for urgent help . Thanks SZ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Different date format when setting Date/Time field into a Character Field when moving from Solaris to Linux
Hi, You need to make sure both Solaris 9 and RHEL 6 recognize the common date format. You can achieve this by setting the ARDATE environment variable. HTH -- Regards, Amol Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Tuesday, January 15, 2013 9:58 PM To: arslist@ARSLIST.ORG Subject: Different date format when setting Date/Time field into a Character Field when moving from Solaris to Linux ** We are moving our 7.6.04 servers from Solaris 9 to RHEL 6 and we have noticed that when you do a filter set fields and set the value of a Date/Time field into a character field, I get a differently formatted time value on our Solaris server as opposed to our new Linux servers, this is causing an external Web Service call to fail. The Solaris server sets the value as 01/14/13 22:00:00 The RHEL server sets the value as 01/14/2013 09:17:19 AM Both servers have LANG= en_US.UTF-8 time zone of GMT LC_ALL=en_US.UTF-8 NLS_LANG=american_america.AL32UTF8 Both servers are 7.6.04 SP4 and using ORACLE 10G database and the database time zones are the same and the 2 database instances are on the same physical server I have no clue what is causing this difference in the way the server is formatting the value, I suspect is a difference in the locale setting between Solaris and RHEL6, but I have no clue where to look, Ideas? Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Broadcasts visible by all
Hi, Broadcast View access - Public or Internal is for multitenant environment. View access depends on company configured for People in the People form View access play no role if environment is single tenant. HTH -- Regards, Rahul Badwaik Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 [hidden email] || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: Friday, January 04, 2013 7:15 PM To: arslist@ARSLIST.ORG Subject: Broadcasts visible by all ** ARSList 7.6.04 SP4 ITSM 7.6.04 SP4 When we create a broadcast and set the View Access to Internal, my understanding was that only people with Support Staff = Yes and where the Location Information on the Broadcast matches the Location Information on the Person record of person logged in would be able to view that Broadcast. What we are experiencing is that all people can view all broadcasts from the SRM portal regardless if the View Access is Internal or Public. We have had a ticket open with BMC for a couple of weeks and got a response back that this is working as designed. They are saying 'Internal' will restrict view access to the company chosen for Broadcast. In our case, 'Company' is ACME Company. So, all folks 'internal' to ACME Company will be able to see the Broadcasts created for the company ACME Company. We are single tenancy and all our people are in ACME Company. Therefore the field View Access Internal and Public plays no role when creating a Broadcast. In addition we pointed out that the User Documentation does not explain it that way and we ended up creating an RFE for BMC to update the documentation. Support is very certain that this is working as designed. This seems incorrect to me. I just wanted to verify this functioanlity with the ARSList. Can someone explain what the View Access field does on a Broadcast if anything? Thanks Kevin Shaffer _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8961 error with Impact and Reported Source
Hi, This is what I found while navigating for below issue: The real problem seems to be the order of the elements in the input XML call. It seems that Remedy, or perhaps whatever mechanism they used to implement the web services, isn't happy if the input elements aren't in the same order as defined in the web service. It's ok if there are optional or defaulted elements left out of the call, but those that are present must be in the order as defined in the web service. I recently had an integration team with this exact scenario. The field reported as missing was passed, but still the error was thrown. I built a SoauUI call, and the operation worked fine. Turns out this is because I used the SoauUI function that automatically builds the input call from the web service definition, so all of the elements are in the same order. I then took the input xml reported by the integration team, and inserted it in place of the automatically generated xml in the SoauUI, and I got the same error reported by the integration team. I manually rearranged the elements to match the operation definition, and trying again, it was successful. Integration teams will not be happy that they have to make sure the elements are in the right order, and you'll need to avoid rearranging the element unless everyone is on board with the change. However, if you do make use the elements in the right order, this error will not occur. HTH -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saraswat, Praveen Sent: Tuesday, December 11, 2012 8:06 AM To: arslist@ARSLIST.ORG Subject: 8961 error with Impact and Reported Source Importance: High ** Hi Guys, I have created a custom webservice on HPD:IncidentInterface_Create form which is being consumed by other application. When I am running the wsdl file in SOAP UI I am getting a proper response and Incident is getting created. But when the other party is trying from their application it throws 8961 error. Earlier it was throwing error for Impact now its coming for reported source. I have checked the sequence, I have made the fields nillable for which other application is not passing any value. But with no success We are stuck very badly here. Any suggestions? Regards, Praveen Kumar Saraswat _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arsystem stop
Hi, It appears the command to stop the service is fired on Linux/Solaris and with non root user. Please verify if the user has root privileges when issuing the start/stop command. HTH -- Regards, Arnab Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednesday, December 05, 2012 4:47 AM To: arslist@ARSLIST.ORG Subject: arsystem stop ** Hi All, On my development server is issued the command /opt/bmc/ARSystem/bin/arsystem stop. Well it failed. Did I do something wrong or do I have an issue somewhere? Action Request System shutdown in progress. Action Request System Monitor shutdown failed Action Request System Server shutdown failed Action Request System Dispatcher shutdown failed Java Plugin Server shutdown failed Action Request System Assignment engine shutdown failed The following processes could not be stopped and may need to be manually. ARS 7.6.04 SP3 ITSM 7.6.04 SP2 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Baffled by outgoiong email
Hi, It seems any other well configured mailbox which is in 'Enable' state is doing this job. You can try with putting some wrong info in Email server user password fields in Mailbox Configuration for that particular mailbox. -- Regards, Mayur Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, November 29, 2012 10:28 PM To: arslist@ARSLIST.ORG Subject: Baffled by outgoiong email ** Hi All, Currently working on a OOB ITSM 7.6.04 implementation don't want to allow outgoing email while users are getting familiar with it. I have disabled the mailbox and all of the OOB notifications. Each day I go onto the ARS Email Messages form and do a 'Create Date' $DATE$ search on outgoing mail, there are emails listed that Send Message: Sent and Date Sent: a date. Really don't want to turn off the email engine if I don't have to do so. What am I missing? Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid-Tier SP4 reports running out of memory
Hi, Increasing the Java heap size may definitely help in this scenario, as the error message shows Running OutOfMemory Exception. You can consider setting Min-1024 Max-2048 HTH. -- Regards, Anupam Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jeff Aalto Sent: Friday, November 02, 2012 6:42 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier SP4 reports running out of memory Has anyone experienced an issue with reports after upgrading to MT SP4? For some reason certain reports are causing the Tomcat process to consistantly consume large CPU which makes the system unavailable. If I let it run its course eventually it stops, but I see the following the report engine log. Oct 29, 2012 4:21:32 PM org.eclipse.birt.report.engine.api.impl.RenderTask __AW_render SEVERE: An OutOfMemory error happened while running the report. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM - Issue with Draft Records (ARERR-150)
Hi, There can be a situation such as some customized macro is running while opening SR in draft mode which needs login info (Server name). While searching for resolution of this issue I got this work around. So please check that is this useful ? Regarding ARERR 150 - A server name must be supplied in the control record. The server field of the ARControlStruct parameter is empty. Supply the name of the server to reference in this field. Solution ARERR150 indicates that a server name reference that is required is missing. You may have recorded a macro and when recording it you had the prompt for log in turned on in the User Tool (In server info. -System - General - Server Information - Configuration tab ). Now when you run the macro it is looking for a server name and one is not supplied in the config file, or there was a config/utconfig file referenced, however that file is either no longer available or does not have a server name present. To solve this problem, you can either re-record the macro and include a login action, or with Prompt for login turned off log into the user tool to create a new config/utconfig file with appropriate information. The Prompt for Login option can also be constrained by a server setting which can be adjusted in Remedy Administrator. Make sure the server is configured to handle the Prompt for login situation By Preference -- then you will be able to properly configure the user tool. HTH -- Regards, Mayur Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mohamed Abdelaziz Sent: Thursday, November 01, 2012 3:24 AM To: arslist@ARSLIST.ORG Subject: SRM - Issue with Draft Records (ARERR-150) ** Hello, As part of SRDs migration, I migrated all records we have in CFG Configuration AIF form from Dev to QA using arx format. Then, migrated all SRDs and related workflow. Now, everything seems to be working fine except when attempting to open an SR in Draft, I receive ARERR 150 A server name must be supplied in the control record. When I add the server name to the AIF configuration form, it works and let me open a Draft SR. However, upon closing the form, the AR Object List form pops up. I tried to delete the record from CFG AIF form and recreate it, but still behaves the same way. Has anyone encountered this issue before? Would really appreciate it if anyone can shed some light on what needs to be done to fix this issue. Thanks in Advance, Mohamed _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 300 Malloc failed on server
Hi, This happens because, there was a request to allocate memory by the server and the OS could not fulfill that request. In response to this, the AR System server shuts itself down and restarts. In general, except for users who are currently interacting with that server with a command, the restart would not even be noticed. Now, why is the server running out of memory? How much memory does the machine have? Could the system just be large enough that after everything is cached and user loads come in and there are large queries that need large spaces. Could it be a lack of swap space - so that there was no space on disc to write out the swap area of memory. Possible solution for this issue could be: Add /3gb parameter in a boot.ini file. The 32-bit versions of the Windows operating system can manage a maximum of 4GB of addressable memory. The 4GB is divided into 2GB for user applications and 2GB for kernel processes. This means that any given application is restricted to 2GB of memory. Adding /3GB switch which causes the operating system to divide the available 4GB of memory into 3GB for user applications and 1GB for kernel processes. Many translations that previously failed due to memory limitations will now run successfully when the /3GB switch is used. HTH -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs On Wed, Oct 24, 2012 at 3:42 PM, Cecil, Ken kce...@hubbell.com wrote: ** We are getting this error intermittently over the past couple of weeks. The most consistent time it is occurring is when trying to attach a largish attachment (around 4MB). Some have also received it when trying to open an attachment. Yesterday for awhile we were getting the error anytime the SDA's were trying to attach any attachment to an Incident. I ended up restarting the ar server service. Has anybody run across something similar? (Arerr 300 when working with attachments) I have a support request in with BMC and waiting for a reply. The KB articles I found did not seem to apply. Thanks Ken Cecil 574-283-4248 kce...@hubbell.com AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 _ This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.com http://www.hubbell.com/ - Hubbell Incorporated _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: CMDB 7.6.4
Hi, cmdbdriver and cmdbdiag utilities are used to perform cmdb/reconcilation related activities through command line (when the tool is not working properly) cmdbdriver - is used for creating/modifying classes/attributes; imorting/exporting attribute or class metadata from one server to another or resynchronizing pending cmdb transictions etc.. cmdbdiag - is used for CI and relationship check and data integrity check. HTH -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Monday, September 24, 2012 7:36 PM To: arslist@ARSLIST.ORG Subject: CMDB 7.6.4 ** Hi, CMDB 7.6.4 The utility cmdbdiag - why is this utility used? Is this cmdbdiag utility used to clean cardinality constraint violations? I have a ARERR [120039] - operation violates the cardinality constraint of the relationship. What value does this cmdbdiag tool provide? - for example, why would I use the tool to clean the dataset versus just deleting the data in the dataset? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Error on Mid Tier
Hi Prakash, For the below error - One of the common reasons for this Error can occur if Java script try to retrieve the information before html info is fully loaded. This is why 'Unable to get value' message appears. This is a common error for some of the versions of the Internet Explorer. Below solution can resolve the issue: 1) Clear the browser cache (Browsing history / temporary internet files) 2) Clear out temp files under TEMP directory in your client machine. TEMP here usually refers to Documents and Settings\Users\Local Settings\Temp. 3) Login again. -- Regards, Amit Kumar Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Prakash Kodali Sent: Monday, September 17, 2012 11:05 PM To: arslist@ARSLIST.ORG Subject: Error on Mid Tier ** Helloo ARS Friends, After a long time, I am facing an weird error with the Remedy ARS system. We have customized applications running on ARS 7.6 and Midtier 7.6.04 SP1. When we try to access the Display only form, I am getting the below JS error and it is going to the blank page. Alert: Caught exception :Unable to get value of the property 'ARKeywords': object is null or undefined Please let me know, if any other information required. Hope some one crossed this hurdle in the journey and any help is greatly appreciated. Thanks, Prakash. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AR System Permission Groups
Hi, If you do not have group already created, you can add a new Group Incident Creator in the Group from. You can make it as Regular/Dynamic/Computed as per your business requirements. As you want to customize Incident Management Application Permission, You need to do following steps: 1. Create a role to your group Incident Creator with Incident Management Application 2. Open LIC:SYS-License Permission Map Form in User tool 3. Create new entry select Permission Group: Incident Creator License Required: as per your req. Product Name: Incident Mgmt/Service Desk Navigation Tier: Incident 4. Save the request 5. Open CTM:People Form and go to Update permission Group and Select Permission Group. Result: Under Incident, you will see Incident Creator Permission Group. HTH -- Regards, Dhanshree Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Benz, Michael Sent: Tuesday, September 11, 2012 9:37 AM To: arslist@ARSLIST.ORG Subject: AR System Permission Groups ** Hello World! I'm trying to add an application Permission group, very similar to the following website. http://theremedyforit.com/2012/03/adding-custom-permission-groups-to-itsm-fo undation/ the problem is that it assumes you have already created a group and that it should just show up. But when I create a group, it asks for a group ID, but I don't know what I should put in there, and I can't find any documentation on how to create groups. I need a group called Incident Creator Any help is GREATLY appreciated. Regards, Michael Benz Service Desk Analyst Holcim Australia Shared Services 18 Little Cribb Street, Milton QLD 4064 Phone: +61 7 3364 2752 For any IT Issues, please call 07 3364 2811 www.holcim.com.au http://www.holcim.com.au/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Create CI from Change form?
Hi Charlie, You cannot define a new configuration item on the Relationships tab. Use the Advanced Functions = Manage CIs on the Change Management console to define new CIs. -- Regards, Dhanshree Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Wilson Sent: Wednesday, September 05, 2012 6:57 AM To: arslist@ARSLIST.ORG Subject: Create CI from Change form? Change Management 7.5, Change form, Relationships tabbed page, Request Type field. When we choose Configuration Item from the field then the Create button is disabled. We can only use the Search button. Can someone give me a tip on what is needed for the user to be able to use the Create button from the Change form? We have the ability to make changes and add CI to the CMDB from other user interfaces. It would be nice if we could do this from the Change form UI as well. Thanks much. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Email ENgine Silent Install on Linux
Hi Francois, BMC has provided ARSystem-ini-template.txt file with installer package. To Create Option file for silent installation, you can refer this file, it also covers Email Engine parameters. -- Regards, Dhanshree Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Tuesday, September 04, 2012 1:15 AM To: arslist@ARSLIST.ORG Subject: Email ENgine Silent Install on Linux ** Hi All, Do any of you have an example options file for doing a silent install of the email engine on its own on a linux server? Would appreciate your support here as mine do not want to work and it does not generate any log file to troubleshoot. Thanks Francois _ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Asset Create and Update Permission Limits
Hi, Please find some additional info below: If you are an Asset Admin for a Company you can create, update and delete any asset. Comments: True. Additionally, you can 1. Access to do Bulk Updates 2. Access to Manage Inventory 3. Ability to relate one CI to other 4. Full access to manage all configurations 5. Full access to manage all costs 6. Full Access to manage all schedules If you are an Asset User and are a member of any of the Supported by groups related to an asset then you can modify that asset (with some limitations). Comments: True, Full Access to those CI’s affiliated to their support groups (read access to others). HTH -- Regards, Dhanshree Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Friday, August 31, 2012 1:47 AM To: arslist@ARSLIST.ORG Subject: Asset Create and Update Permission Limits ITSM 7.6.4 sp2 The Asset Management application appears to have only two levels of permissioning (not concerned update Asset Viewer). This my understanding: If you are an Asset Admin for a Company you can create, update and delete any asset. If you are an Asset User and are a memeber of any of the Supported by groups related to an asset then you can modify that asset (with some limitations). Are there any other levels that I am missing? Is there something between the Asset Admin and the Supported by permissioning? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: security risk with attachment - Any ideas?
Hi, I have found one thread on web http://old.nabble.com/Re:-Virus-Scanning-Remedy-Attachments---p3614885.html Which in short means: We can make use of Filters that fire on Create/Modify that check to see if there is a change in an attachment. The actions taken are 1) Use special run process to Save the attachment to disk PERFORM-ACTION-SAVE-ATTACHMENT 2) Use special run process to Add the attachment just saved back to the system PERFORM-ACTION-ADD-ATTACHMENT Virus checking software on server will check virus for saved attachment and then we can load a Scanned copy of attachment. HTH -- Regards, Ruksana Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Thursday, August 23, 2012 9:57 PM To: arslist@ARSLIST.ORG Subject: security risk with attachment - Any ideas? HI all, I am hoping that someone else on the list had to face this growing security concern and found a way to do this. This is the concern that came back from a security audit: Attachment are not being scanned at the server level and the application can only rely on the fact that the user may or may not use a scanning system (anti-virus for example). This does not prevent user to willingly add a malicious file. The files should be scanned to stop SVG files to be uploaded at the server level. I know I can have an API that would run on the server and would look at the tickets created and if there is an attachment, to extract it and scan it etc. But any one has a better idea? Or knows of some utility that is already out there that could do this? Thank you, Pascale Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Server Information shows Windows 6.1
Hi, Yes, this is normal. We have observed this in our environment. This is because of minor version of Windows server 2k8. -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mauricio M. Sent: Thursday, August 23, 2012 6:22 AM To: arslist@ARSLIST.ORG Subject: Server Information shows Windows 6.1 ** Hi everybody Anyone knows if this is normal? one AR Server is on a virtual machine on Windows 2008 but if you go to Server Information you can read Windows 6.1 which I understand is the former code version for Windows 7 Regards! Mauricio _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Use of sync ui
Hi, 'Sync Asset UI' utility is used to synchronize common data model changes with the Asset Management. It will sync all CMDB CDM changes flown down to all respective Asset Management forms. -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of kiran Sent: Thursday, August 23, 2012 12:30 AM To: arslist@ARSLIST.ORG Subject: Use of sync ui ** Hi all, What is the use of running sync ui after doing an update on a form vai clasa manager. Are these modifications available to the ast forms Without soing q sync ui Regards Kiran --Sent from my samsung mobile So typo's or funky words might /will be present. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Finding: Incident Business-Time Duration, minus Pending Status time
Hi, This can be achieved by creating separate form with same logic as Incident assignment log. We had done this for one of our client and were effective to calculate pending time for incident. -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Tuesday, August 21, 2012 11:35 PM To: arslist@ARSLIST.ORG Subject: Finding: Incident Business-Time Duration, minus Pending Status time Ladies and Gentlemen; I'm looking for a field or place to grab the Incident Business Time Duration for an ITMS 7.6.04 Incient Module ticket, excluding the time(s) that the ticket is in Pending 'Status'. I've found in the Incident Assignment Log form, the field 'Business Hours Duration (Sec)'. If I do a sum on all assignments related to the Incident Number, I can get the total seconds that the ticket was open. I need to be able to subtract the amount of time that the ticket was in Pending, like the SLM module would use to determine if an SLA was met or missed. I've spent considerable cycles looking for a place to grab the data from a field in SLM, but can't seem to find it. Anyone, have a suggestion for a place to look, or a formula to use to get the desired result into a report??? Thanks; R ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Service action Peculiarity
Hi, Its not a bug. We have seen a case where because of change in the input length of a field it was providing a wrong value. HTH -- Regards, Dhanshree Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Eric Roys Sent: Friday, August 17, 2012 8:51 AM To: arslist@ARSLIST.ORG Subject: Service action Peculiarity Has anyone come across a peculiarity with the filter Service action where-in what is mapped is not what is received on the other end? ARS7.6.4 sp2 The particulars... Filter Service Input Mapping: inChar000 (536870913) = $host$ //source field id (536870913) inChar001 (536870914) = People //source field id (hardcoded) inChar002 (536870915) = Used by //source field id (hardcoded) inChar003 (536870916) = $corpid$ //source field id (536870915) Source values at time of call say: inChar000 (536870913) = vm04 inChar001 (536870914) = People inChar002 (536870915) = Used by inChar003 (536870916) = 4712258 Receiving says (and passes wrong value - see inChar003)... FLTR TID: 003824 RPC ID: 035856 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1 -- service action input FLTR TID: 003824 RPC ID: 035856 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1inChar000 (536870913) = vm04 FLTR TID: 003824 RPC ID: 035856 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1inChar001 (536870914) = People FLTR TID: 003824 RPC ID: 035856 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1inChar002 (536870915) = Used by FLTR TID: 003824 RPC ID: 035856 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1inChar003 (536870916) = Used by Change Service Input mapping to use new field/id as: inChar000 (536870913) = $host$ //source field id (536870913) inChar001 (536870914) = People //source field id (hardcoded) inChar002 (536870915) = Used by //source field id (hardcoded) inChar003 (536870916) = $corpid1$ //source field id (536870929) = new field/id not in field id set on destination form Use same Source Values as previously noted. Receiving now says (and works properly)... FLTR TID: 003824 RPC ID: 036444 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1 -- service action input FLTR TID: 003824 RPC ID: 036444 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1inChar000 (536870913) = vm04 FLTR TID: 003824 RPC ID: 036444 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1inChar001 (536870914) = People FLTR TID: 003824 RPC ID: 036444 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1inChar002 (536870915) = Used by FLTR TID: 003824 RPC ID: 036444 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1inChar003 (536870916) = 4712258 Thoughts? Bug? Enhancement? As designed? Thanks, Eric Roys Seamless Technologies CONFIDENTIALITY NOTICE: This email communication is intended only for the personal and confidential use of the recipient(s) designated above and may contain information which is subject to Federal and/or State privacy laws. In the event that you are not the intended recipient or the agent of the intended recipient, you are hereby notified that any review, disclosure, or use of the information contained herein is strictly prohibited. Do not copy or use the information contained within this communication, or allow it to be read, copied or utilized in any manner by any other person(s). If you have received this communication in error, please notify the sender immediately, either by response e-mail or by phone, and permanently delete the original e-mail, any attachment(s), and copies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Change Management 7.0.3- CR stuck with Complete status.
Hi, Following may be the possibility due to which the Change Request is getting stuck in Complete Status: 1) Configuration for your company or Global in Approval Process Configuration Form such that below and which is enabled Begin Approved Rejected No Approvers - - - Pending 2) This rule must be getting triggered which keeps the Change Request stuck even after it's approved. 3) Now answer to your second question, you need to enable the Approval log from Approval Administration-Server Settings-Basic tab and find out which rules are being triggered and disable the configuration which is hampering your process flow. 4) One more important thing is that in the Approval Process Configuration Form in the Approval Process tab if System Approval Flag is set to Yes then the Approval Mapping for that particular phase is bypassed. So It may be the case that the System Approval Flag is set to Yes for 'Close Down Approval' phase and the Approval Mapping for that phase is not getting executed 5) Or else it could also be related to any pending task which is associated to the Change Request but for that we need more information as it below scenario does not mention anything about task so we would not get into it rather. HTH -- Regards, Ruksana Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Wednesday, August 15, 2012 8:03 PM To: arslist@ARSLIST.ORG Subject: Change Management 7.0.3- CR stuck with Complete status. ** Dear Listers; Wondering if any of you have been seen something similar to the next situation: I've configured the approval process configuration to follow the next rules: Begin Approved RejectedNo Approvers Completed Closed Cancelled Cancelled However, some Change requests, get stuck on the Complete status, asking for approval, and I'm unable to detect why if those tickets no longer require for approvals (since signatures have been provided and approved) still stuck on the Complete status. Here are both questions: What can cause this? How can I remove the lock for these records? Environment ARS 7.1 Change Management 7.0.3 Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Escalation not working
Hi, Escalations can be assigned to pools so the escalations from each pool run in parallel on separate threads within the escalation queue. To use escalation pools, you must first configure multiple threads for the escalation queue. The Escalation Queue is assigned to RPC port number 390603 and you should increase the minimum and maximum thread values for the queue using the AR System Administration Console. Remember not to increase to too large a value that may impact on server performance. For example, if you have 3 threads for the escalation queue, you can modify your escalations to have a pool field value of 1, 2 or 3 on the General tab of the Escalation properties. All escalations in a particular pool run on the same thread, so the execution of escalations within a pool is serialized. Escalations run in the order of their firing times, but an escalation is delayed if an escalation from the same pool is currently running. If two or more escalations have dependencies and must not run at the same time, put them into the same pool to make sure they run in sequence. So please check if your newly created escalation is not conflicting with some other escalation in other queue. Apart from above, please check if your run if condition is correct and pass to lead the execution of said escalation. HTH -- Regards, Sunil Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ??? ? Sent: Saturday, August 11, 2012 1:51 PM To: arslist@ARSLIST.ORG Subject: Escalation not working ** Hi folks! What I need to do, when my esclation not viewed in log file? I created new escaltion pool number 9. Set escalation to this pool. But it is not working. -- Bedt regards, Alexey _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Write Access Permissions Error Submitting SRM On Behalf Of
Hi, We have seen same error at our end. To resolve this, we recreated user record for the user we were getting an error, then it started working correctly as expected. HTH -- Regards, Yogini Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shawn Rosenberry Sent: Wednesday, August 08, 2012 3:25 AM To: arslist@ARSLIST.ORG Subject: Write Access Permissions Error Submitting SRM On Behalf Of ** Greetings Environment ARSystem 7.6.4 Patch 2 Mid-Tier 7.6.4 Patch 3 SQL Server 2005 MS Server 2008 Submitter Mode Locked Here is the issue We have the system configured so that anyone can request On behalf of using the SRM tool for anyone else. In our 7.5 environment we never had any issues. It works like this Joe submits a ticket on behalf of Karen no problem Kevin submits a new ticket on behalf of Karen we receive the error Joe submits a second ticket for Karen no problem The issue appears to be with the ENT:Enttitlement Generate QUAL/CACHE form, the first person creating on behalf of creates a new entry so there is no problem, the second; however, receives the error when OTB workflow attempts to update this record. The workflow was identical in 7.5 and it updated the record in the form without any problems. According to BMC 7.6.4 documentation, An individual with a BMC Remedy AR System Read license can act on-behalf-of another individual, group, or company. . This would lead me to believe it should still work with SRM even though users without write licenses can not normally update a record in a form. Has anyone else seen this issue? Regards, Shawn Rosenberry Lyondellbasell _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Single to Multi-tenancy Conversion
Hi, When we change from Single-tenancy to Multi-Tenancy, we need to do the bulk updates. You can use AR Import/DMT for bulk updates Apart from this BMC Migrator would be the best choice for data replication. -- Regards, Amol Londhe Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Wednesday, August 08, 2012 2:53 AM To: arslist@ARSLIST.ORG Subject: Single to Multi-tenancy Conversion ** Hi Everyone, What is the best way to convert a single tenancy ITSM installation to a multi-tenancy installation? Does it make sense to export the data out of the system into spreadsheets make our changes ' and then use the ITSM Data Management tool to import / validate the changed data? or is there a better way? Then once the system is converted what is the best way to replicate the data to other servers like qa and prod? Thanks, TekkyTommy _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Timeout in Remedy - ARS 7.1
Hi, There can be multiple ways to troubleshoot it 1. Enable AeTrace logging, to determine what work it is performing when it stops. If it is processing an entry from the Application Pending form, you can export that entry to an ARX file, then delete it, and determine if it was just one record which was causing the problem AE-Trace: ON AE-Trace-File: /path/AeTrace.log AE-Log-File: /path/ae.log AE-Log: ON Note: These log quickly grow large which will impact AR Server performance 2. Check whether the Dispatcher process is running. The server process is named apsvcdsp, and should be run from armonitor. Enable the dispatch logging by adding a line to ar.cfg/ar.conf: Dispatch-Log-File: path/dispatch.log and run the Dispatcher manually. Also, there is one Known Assignment Engine Defect SW00318890 - Assignment Engine crashes if there are records in Application Pending that use an Inactive Process Workaround: Leave all out of the box ITSM 7.x Assignment Engine Processes as Active from Assignment Engine Administration. If you want to turn off automatic individual assignment, then use the Application Administration Console to configure the various applications to NOT use the Assignment Engine Integration (i.e. set it to No). HTH -- Regards, Yogini Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dheeraj Kumar Sent: Wednesday, August 01, 2012 5:48 PM To: arslist@ARSLIST.ORG Subject: Timeout in Remedy - ARS 7.1 ** Hi List, Looking for suggestions on how to get to the root of Timeout issues. Of late we have been observing regular ARS hangs. arerror log only says Dispatch,BRIE,Assignment engine timeouts(ARERR 93). Further the ARMonitor log has the below entry each time the issue occurs. Wed Aug 1 04:33:37 2012 (ARNOTE 0) Wed Aug 1 04:33:37 2012 ARMonitor child process (pid:23119) died with 65280. ./apsvcae.sh Does above entry in ARMonitor log suggest something wrong with assignment engine? When we manually restart the arservice, it works well and after a month or so the issue occurs again. Any suggestions on how we can debug? We don't have any server side logging enabled as issue occurs randomly- once in a month or 45 days. Server details : Server group of 3 servers(Solaris os), ARS 7.1 Patch 9 and ITSM 6.3. Regards, Dheeraj _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Approval Server Auto Approval issue
Hi, Approval process starts working when a filter which triggers the approval process is executed. So you can check in filter logs to find out whether intended approval process is getting triggered or not. In filter logs you can narrow down the search to check only application command as they are responsible for triggering an approval process. -- Regards, Yogini Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Joran Sent: Monday, July 30, 2012 8:32 PM To: arslist@ARSLIST.ORG Subject: Approval Server Auto Approval issue ** All I've configured an rule base approval process that has one rule, an auto approval rule for a service request. The SR is created via a custom bulk upload form that creates a record in the SR interface create form. The SR record is created but is always set to Rejected. Looking at the logs there is another approval process that is throwing an error and stopping the approval process. I inactivated the approval process and its rules that is throwing the error but it still gets evaluated. I'm obviously missing something. For a reason I have yet to figure out the auto approval is not being evaluated before other approval processes, including the process throwing the error? How can I ensure that the auto approval process is evaluated first and then stops the approval process? All thoughts welcome. Pete _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Issue in AIE
Hi, Please check few points below which can be useful to resolve your issue. For issue 1: a) Just stop or deactivate other instances apart from the instance you have mapped with your data exchange b) Restart the instance (mapped with your data exchange) manually from the Services.msc c) Increase the Tread Size in the Advance Stetting of the data exchange d) Increase the Filter API Time Out in timeout tab of the server information e) Delete the exchange entry from the EIE:Exchange_Run which are in the state of Not Responding For issue 2: a) First, make sure that the AIE service for the designated instance is up and running with proper permission. The user running the service should have local admin privilege. If it's new setup, please check the installation log to see if there was no error with creating an instance. b) Also, if you installed AIE with server name as 'localhost' instead of actual server name, you may run into this issue. HTH -- Regards, Amit Kumar Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Manoharan, Karthik Sent: Tuesday, July 24, 2012 2:53 PM To: arslist@ARSLIST.ORG Subject: Issue in AIE ** Hi Listers, I'm trying to load CIs from CSV to BMC_ComputerSystem using AIE, I have 84 Field mappings in CI Class Mapping and 1000 records in CSV. I have one AIE instance running on server. I'm facing 2 issues here 1) Everytime I try to run the Data Exchange the AIE instance stops mid way. The data exchange.dbg log stops after Setting field values of Target for mappings. Then, I tried to create a new AIE instance and try the same but stuck with another error. 2) Unable to create AIE instances from AIE Console - Configuration - Instances. It throws an error Set fields active link running a process failed -Begin LogInfoToFile . This occurs when running aiexfer utility to create instance. aiexferutil.out log shows the following, Not sure why it checks for ar.cfg in aie directory. Am I missing some environment variable to be declared here? [Tue Jul 24 2012 06:50:45.3870] *** Creating AIE service *** [Tue Jul 24 2012 06:50:45.3870] Directory found is [D:\Program Files\BMC Software\AtriumCore\aie\service64\bin] [Tue Jul 24 2012 06:50:45.3870] Could not find [ar.cfg] in [D:\Program Files\BMC Software\AtriumCore\aie\service64\bin\conf\] Directory [Tue Jul 24 2012 06:50:45.3870] Reading the BackUpLoadFlag. [Tue Jul 24 2012 06:50:45.3910] BackUpLoadFlag read successfully. [Tue Jul 24 2012 06:50:45.3920] Last Instance found: ARS_SEIDEVFNDAIO2(5000)_EIE_SEIDEVFNDAIO2_Inst_001. [Tue Jul 24 2012 06:50:45.3920] Set 'ATRIUMCORE_HOME'environment variable. I'm running on ARS 7.6.04, Atrium Core 7.6.04, Windows server 2007. Regards, Karthik. Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Counter
Hi, We can have solution as below to achieve this. Take a Configuration form (Regular Form) to store Form Name, View Name and View Access Count. Insert a record of each Views along with Form Name and View Access Count =0 respectively in the config form. Create a display only field (say z1d_Count) on the form for which view access count has to be calculated. Workflow- Write an Active link on Window Open Execution Option Action 1- Set field form the Configuration form (z1d_Count = 'View Access Count') Search qualification - 'Form Name' = $SCHEMA$ AND 'View Name' = $VUI$ Action 2 - Push field to configuration form (View Access Count=$z1d_Count$ + 1) qualification-- 'Form Name' = $SCHEMA$ AND 'View Name' = $VUI$ Action 3 - Set field form the Configuration form (z1d_Count = 'View Access Count') Search qualification - 'Form Name' = $SCHEMA$ AND 'View Name' = $VUI$ HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ahmed Sauga Sent: Friday, July 20, 2012 1:32 AM To: arslist@ARSLIST.ORG Subject: Counter ** Hi Everyone. I was wondering if i could get some ideas. I thought i was on the right track but i guess not :S. Anyways, i am creating a basic counter on how many times the view of the form was visited. - I created a field called counter and made it read only. - I created an active link to set field Field = Counter Value = $Counter$ + 1 The results are: the field is blank and i can keep scrolling through the counter field on the form to 1234 Any ideas/suggestions/help would be appreciated. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Ho to remove default value for selection field mapped in Web Service?
Hi, We have observed that even if we dont set the default value and save the record in Get List operation of web service it is showing the first value as default. You can change the Drop-Down list default value to blank in Output mapping of a web service. HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of venkat r Sent: Sunday, July 22, 2012 2:06 AM To: arslist@ARSLIST.ORG Subject: Ho to remove default value for selection field mapped in Web Service? Hi All, Having trouble getting rid of the default value for a selection type field in web service mapping. The selection field does not have any default value but still when it's being mapped in the web service the first value of the selection field is getting picked up as a default value. I tried removing it but the default value gets filled in again when web service is saved. I am trying to find a way to remove the default value in web service mappings. With the default value in the mapping when I do a get list action on the web service it returns the default value for that field even it is null in the actual record. ARS 7.6.04 SP3, ITSM 7.6.04 SP2 Help please! Thanks in Advance. Venkat -- View this message in context: http://old.nabble.com/Ho-to-remove-default-value-for-selection-field-mapped- in-Web-Service--tp34190755p34190755.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Weird Normalization behaviour
Hi, Cause for this issue is the 'Normalization Status' Field. This is a selection field with below values. Selection Values ID Other 10 Not Normalized 20 Not Applicable For Normalization 30 Normalization Failed 40 Normalized but Not Approved 50 Normalized and Approved 60 Modified After Last Normalization 70 This field is referred / updated after and before the normalization for each record. By default this field is not on the default view. If value of this field is 'Not Normalized' for a record, then only this record is normalized. When we update or created an entry, its values is automatically set to 'Not Normalized'. Please let us know if you are trying to map this field in 'Class Mapping' with value other than 'Not Normalized'. The solution is either you should not map this attribute / field, or this field must be mapped with 'Not Normalized' value in order to normalize the record. HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anuj DUA Sent: Friday, July 13, 2012 9:57 AM To: arslist@ARSLIST.ORG Subject: Weird Normalization behaviour ** Hello All, I have an issue while normalizing entries in product CI. When I create entry through AIE tool, it does not normalize When the same entries are created manually, they get normalize. Here, I have checked all configurations - 1)Normalization configuration 2)NE:ProductAlias form 3)Product catalog entry The entries created manually and via AIE are same. Kindly suggest what could be the reason ? With Regards, Anuj Dua 199 6596 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Can we change char size of Organisation field across ITSM
Hi, According to the observations so far, we cannot modify the character size of the mentioned fields using the remedy application. The field 'Organization' is on the 361 forms with the same database field ID. Though it may be possible that we can update it at database level, but the same operation needs to be performed on each form. For this we have 'AR System Metadata:field_char' form, where all the meta-data related to character fields are stored. It’s a view form. We need to update the meta-data, the related record in order to achieve this. But this option is not tried and tested, as it may cause the severe malfunction at DB level. -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Thursday, July 12, 2012 9:23 PM To: arslist@ARSLIST.ORG Subject: Can we change char size of Organisation field across ITSM hi All, I have a requirement where I need to change the char size of Organisation field in ITSM from 60 to 254 chars. Is there any way where we can do this in one place and it would reflect in all 300+ forms where this field is used. It would be a bad task to do manually, do anyone know a tweak for this or perhaps a utility for the same. There are 4 -5 such OOTB widely used fields which we need to increase size of. Thanks in advance, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Issues w/round robin assignments not working
Hi, First check apsvcae.sh is running or not. For New Support Group, cross check whether you have configured the Support Group properly. (In CTM:Support Group Association form check whether Assignment Availability is set to Yes). In CTM:People Form check the Following configurations: a) Profile Status = Enabled b) Assignment Availability = Yes You can cross check all above configurations from the Join form named CTM:Ppl Search-SupportGrpAssoc because, Assignment Engine looks into this form for individual assignment. For trouble shooting purpose you can configure following parameters in ar.cfg file. (For windows server) AE-Log: ON AE-Log-File: /tmp/log.txt AE-Trace: ON AE-Trace-File: /tmp/log.txt -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rose Mancinelli Sent: Thursday, July 12, 2012 7:37 PM To: arslist@ARSLIST.ORG Subject: Issues w/round robin assignments not working Server 7.0.01 patch 003 SunOS 5.10 Oracle 10.2.0.2.0 - 64bi We're having issues with round robin/auto assignment for indivuduals in groups that are specified in the Support Group form to have auto assignment turned on. Auto assignment/round robin has stopped assigning individuals for the groups specified. When I restart ARS, it starts assigning individuals again. When I add a new group to be set up for auto-assignment, it never works for them. Only previously configured groups work. Does anyone have any advice on the assignment engine configurations? I'm not sure why this has stopped working properly. We don't have Remedy support and they rely heavily on this round robin feature. Thanks in advance. Rose ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Task Management Approvals
Hi, Below steps can be done to achieve this 1) Integrate Approval Engine with TMS:Task a) Create join of TMS:Task and AP:Detail. b) Create join of TMS:Task and AP:DetailSignature. 2) Run arjoinfix.exe. (for windows) 3) Configure TMS:Task in the AP:Form. 4) Configure 'Process' and 'Rule' for task approval. 5) Create workflow which will call approval engine (when the 'Change Status'=Schedule For Approval and 'Task Status'=Staged) HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, July 10, 2012 8:06 PM To: arslist@ARSLIST.ORG Subject: Task Management Approvals ** Good morning folks, I'm about to begin working on something and I wanted to run it past you all first. Our problem is that we rely heavily on Tasks for infrastructure groups that are part of Change Requests yet approvals for those groups must be done manually. For example, the DBA team works almost exclusively through Tasks assigned to them from other groups so without any way of automatically adding approvals, their management are left off accidentally. My plan is to integrate Task Management with Approvals to resolve this. On the Change Management level, I have mappings set up to automatically add the supervisor of the Change Coordinator group as an Implementation approver. The goal is to extend that to Implementation Tasks as well. What I'm thinking is that when a Change Request goes to the Scheduled for Approval status, pull back the unique list of Assignee Groups for all Tasks with a status of Staged into a table, then run through that table and 1) pull in the Approval Mappings for Change Coordinator Group, and 2) create an approval request for each one that will be related to the CRQ. Has anyone done something like this before? Can you think of any drawbacks to this design or better ways to do it? I've already created a custom approval phase on Change Management for Tester approval and have it tied to a custom Change Tester field populated by the Change Coordinator so that part of the equation is very easy. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mass delete of Product Catalog
Hi, You can follow below steps to clean everything out more quickly Login with Application Administrator or User having Config Categorization Admin Permission Go to Application Administration Console Custom Configuration Foundation Product/Operational Catalogs Product Configuration Foundation Catalog In Product Catalog setup form, Search for all Product Catalog entries. Select all product catalog entries in the table and click on Delete button. This will delete the records from below forms: PCT:Product Catalog PCT:ProductKey PCT:ProductCompanyAssociation PCT:Product Alias PCT:Product Model-Version PCT:Product Distribution PCT:Product M-V Utilization PCT:Product Cost Delete functionality works for all the records related to Product Catalog entry. Hence no need to delete records manually from backend forms. HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Philben Sent: Monday, July 09, 2012 9:39 PM To: arslist@ARSLIST.ORG Subject: Mass delete of Product Catalog ARS 7.5 p008 ITSM 7.6 p001 Due to the Product Catalog being used incorrectly for a long time, we are now in the position of having to clean it up. One way to go about this would be to delete everything in it and import corret data to refill it. My question is about the deleting part. While there is a button on Product Catalog Console labled Delete, I want to know of there is a way to clean everything out more quickly. We have a lot of junk in this form and I don't want to miss anything. Would going to to the underlying forms (PCT:ProductCompanyAssociation, PCT:Product Alias, PCT:Product Catalog, PCT:ModelVersion Patch, and PCT:ProductCompanyAssociation) and deleting everything work? We would then use the Data Import tool to put the correct data back in. Anyone ever have to do this? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: HTML Email template question
Hi,
While going through the code we found that the line break tag 'br' has not
been closed anywhere in the code.
It should be ended up properly as /br.
For e.g. in the below code the line break tag has been started, but it
doesn't seem to end up anywhere.
Existing code:
br
img src=mc_sm.jpg border=0
br
Correct Code: (small snippet from the code)
br
img src=mc_sm.jpg border=0
/br
HTH
--
Regards,
ITSM Support
Vyom Labs Pvt. Ltd.
BSM Solutions Services || ITIL Consulting Training
Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Tuesday, July 03, 2012 10:12 PM
To: arslist@ARSLIST.ORG
Subject: HTML Email template question
**
Hi All,
I have an interesting challenge with an image in a HTML email template.
Straight forward Notify filter that references the template and send out the
email. If the email is viewed in Outlook the image appears fine. If I view
the email in OWA or on a mobile device then it looks broken. I suspect I am
missing something really simple like a close .
ARS 6.3 patch 20 on SunOS 5.9
Any help greatly appreciated.
html
body
head
titleno title/title
style type=text/css
!--
body
.clientName {
font: 15px Calibri, Times, Trebuchet, Arial, Helvetica,
sans-serif;
font-weight:bold;
}
.body {
font: 15px Calibri, Trebuchet, Arial, Helvetica, sans-serif;
}
--
/style
/head
table width=500
span class=body
#$$Message$$#
/span
p
span class=clientNameMyCompany/span
br
span class=body
a href=http://www.mycompany.com;www.mycompany.com/a
br
Phone: 866-442-0384
br
Email: a href=mailto:supp...@mycompany.com;#$$From:$$#/a
br
img src=mc_sm.jpg border=0
br
/span
/table
/body
/html
Thanks
Mark
Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360
_
This e-mail is the property of NaviSite, Inc. It is intended only for the
person or entity to which it is addressed and may contain information that
is privileged, confidential, or otherwise protected from disclosure.
Distribution or copying of this e-mail, or the information contained herein,
to anyone other than the intended recipient is prohibited.
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Re: how to change RMI port of email engine
Hi, Yes, we can change RMI Port in emaildeamon.properties. One of the cause of error could be new port number. Please check if new port number is in use. Also please check below steps. 1. Stop the AR Server services 2. Perform the changes in emaildeamon.properties file and save the file 3. Start AR Server services HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal Sent: Sunday, July 08, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: how to change RMI port of email engine ** Hi List Is it possible to change the RMI port on which the email engine is running, I tried changing the port in the emaildeamon.properties file but the email engine did not start. Is there somewhere else where configuration needs to be changes. ARS 7.6.04 SP2 DB - oracle OS - Solaris Thanks Jaya _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 8939: Plugin Server not responding
Hi, You can check below things: -Verify from task-manager if arplugin.exe is running, if not restart ARPort mapper service. -If port mapper is not configured for assigning the port check if same port is being used by some another application -You may also check if the below entries for web service plug-ins are in ar.conf (ar.cfg) file. (arserver and port number must be same for each plugin) . Server-Plugin-Alias: ARSYS.ALRT.WEBSERVICE ARSYS.ALRT.WEBSERVICE ARServer:Port No . Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE ARServer:Port No -Also there may be issue with pluginsvr_config.xml file. Check if above plug-ins are registered in pluginsvr_config.xml file with same port number which is configured in ar.conf file. -Check the libraries/jars are available in specified directory. -User should try with increasing 'Filter API RPC Time out' value and again check with the issue. -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Guy Sent: Friday, July 06, 2012 1:18 AM To: arslist@ARSLIST.ORG Subject: ARERR 8939: Plugin Server not responding ** Hi Friends, I have created a prototype web service in ARS 7.1 patch 004. I am trying to consume the same from the same server using Filter Set fields. But, all i receive is ARERR [8939] The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. I consumed the same Web Service using SOAPUI client and it works fine. I am able to receive the response in the UI client. The error happens only when consumed from Remedy. Am i missing out anything? Where should i start to debug. I could not find out anything in the Plug-in log. Your help will be of great help to me. Thanks, Gifthia _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator
Hi, In Internet Explorer, by default many of the ActiveX options and scripting are disabled. User must try to active those controls from Internet Explorer just going through Tool-Internet Option- Security tab -select Internet and click Custom Level. However, exception being faced by user is Number format exception. i.e. trying to convert (blank string) to number. So, scripting are not working on the Internet Explorer, which are supposed to set some number value in some field. Further value of same field is being accessed by the server through JSP page or Servlet. HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil Sent: Tuesday, July 03, 2012 10:20 PM To: arslist@ARSLIST.ORG Subject: Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator ** Hi all, I was wondering if anybody has ever seen the following behaviour. About a week ago, our users started getting error “ ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator” when opening AR System Customizable Home Page on mid-tier with the overview console. They seem to be able to open other consoles without error and it all worked fine previously. It affects all the users (luckily this is a test environment only). They all use IE7 and I have tested with IE8 with the same result. The home page works fine (i.e. no error) with FireFox and also (and this is the most puzzling to me) when I start running Fiddler on my client with IE7 in order to investigate the issue. When users get the error, the mid-tier server log shows the following error: java.lang.NumberFormatException: For input string: java.lang.NumberFormatException.forInputString(Unknown Source) java.lang.Integer.parseInt(Unknown Source) java.lang.Integer.parseInt(Unknown Source) com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:637) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) java.lang.Thread.run(Unknown Source) 02-Jul-2012 21:11:20 - FINE (com.remedy.log.INTERNAL) : Throw Error - 9350 Does anybody have any suggestions as to where to look in order to get to the bottom of this issue. Our environment is OS – Windows 2003, 64 bit Mid-Tier 7.6.03, SP2 Java – 1.6.0_26 Thanks Jiri Pospisil LCH Clearnet A copy of the LCH.Clearnet e-mail disclaimer can be found at: www.lchclearnet.com/disclaimer/email LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932. LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Securing SRM tickets (SR,WO, Task) for HR
Hi, If we have understood your issue correctly, following things can be configured as one of the solutions to get this done 1. Create two separate companies: one for HRIS and another for NON-HRIS 2. Give unrestricted access to HRIS member, so they will be able to see all the tickets including NON-HRIS 3. Do not give unrestricted access to NON-HRIS members, so they will have access only to their tickets HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Saturday, June 30, 2012 2:32 AM To: arslist@ARSLIST.ORG Subject: Securing SRM tickets (SR,WO, Task) for HR ** Happy Friday all, I am setting up our HR department with SRM and we would like to have HR tickets segregated from the others 1. Avoid advance interface forms, to allow for self-administration of SR Catalog, and keep any maintenance tasks to a minimum 2. Non-HRIS personnel should not have access to HRIS Requests nor Work Order/Tasks 3. All HRIS personnel should have access to Requests, WOs, Tasks, regardless of assignment 4. Non-HRIS Requests, WOs, Tasks need to be available to the rest of the users I am looking at setting up row level security for this, so if you have tried this I'd be very appreciative of your experience. Here's what I have been able to discern so far: OOB SRM:Request's field 1, 'SysRequestID', has only the Assignee, Assignee Group, OBOAssignee, Submitter, Vendor Assignee Groups and 'Unrestricted Access' (role) that grant access to an entry. Though 'Assignee Group' is set, no field 112 has been created. The 'OBOAssignee' field is used, and workflow sets this to $USER$, $Requested By Login ID$, and $Requested For Login ID$. Similarly, the Vendor Assignee is set by workflow as well, if a vendor is assigned the request. My working plan is to remove the 'Unrestricted Access' from field 1, use the assignee group in field 112 and a parent group in a dynamic group field as described in the FormApp guide to grant access to the assignee group and all HRIS groups. Filters will set field 112, the system will set the dynamic group and all HRIS groups should have access to the tickets when an HRIS group is assigned. If the Assignee is not in HRIS, a generic permissions group (General Access?) will be put into 112. First, if anyone has a better idea on this, please let me know. Otherwise, what I'm going to be looking at is whether or not I a filter can determine if an assignee group is in a parent group (so I don't have to update code when HR adds a new support group). Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Form Field missing in Web Reports Designer
Hi, In background we have a field on AR System Report Console form, named Form Name, on which run time form name is populated after selecting value in Report Name field. For populating fields, we have data dictionary menu attached to different fields. (e.g. Field1, Field2 etc) Fields which are getting populated in the list are only data fields. For other fields we need to select the check boxes of the menu. HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Wednesday, June 27, 2012 2:33 AM To: arslist@ARSLIST.ORG Subject: Form Field missing in Web Reports Designer ** Listers; We've created a custom char field in the CHG:Infrastructure Change form. Permissions are correct for usage, read/write, and visibility. When creating or editing a Web report from the AR System Report Console (Report Designer) the new field is not visible or selectable. Is there a form controlling this Available field list tables in the Designer? How can we get the new field to display as a selectable column in Reports? Odd thing, the field is available for AR System reports. R Ray Palla Sr. IT/Remedy Consultant Mobile: 512-917-1739 Time Zone: Central Email: mailto:ray.pa...@insona.com ray.pa...@insona.com Professional Profile http://www.linkedin.com/pub/1/544/598 http://www.insona.com/ INSONA Corporation 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage002.jpgimage003.gif
Re: Crystal Report Dynamic Parameter Issue
Hi, Create New User DSN on the AR Server providing Admin Credentials Server Name OR IP Address. Follow below Steps to configure ODBC DSN: Start -- Administrative Tools -- Data sources (ODBC) -- Create new User DSN -- provide AR Server name AR Server Admin user credentials HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi Sent: Tuesday, June 26, 2012 7:35 PM To: arslist@ARSLIST.ORG Subject: Crystal Report Dynamic Parameter Issue ** I am working on a crystal report using AR System ODBC driver. The report is going to have a dynamic parameter that should prompt for the input values. I created the parameter and saved the report. However, when I try to run the report, it opens up the authentication window to run the report. I type the AR System user name and password but it does not get passed from that screen keeps asking user credentials. Has anyone experienced it? Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Handle Duplicate Request IDs By: Update Old Record with New Record's Data
Hi, Possible reason behind getting error could be the null value for required core field, In your case its Submitter field (ID: 2) So need to check whether there are null values for required field in .arx file being used for importing. Also there could be problem with the incorrect criteria that user is providing. Please verify the request ID in the csv file its format. With Import tool there is an option to 'Ignore required field'. If you enable that option, mandatory field error will get resolved. -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Condrea Sent: Friday, June 22, 2012 12:08 PM To: arslist@ARSLIST.ORG Subject: Handle Duplicate Request IDs By: Update Old Record with New Record's Data Hello all, Sometimes I need to update an old record with new data. In version ARS 7.1 I've done it by modifying an export of type ARX and then I use de Import tool to update de old record. Now we use ARS 7.6.04. I've tried the same technique using Data Import Tool with option Handle Duplicate Request IDs By: Update Old Record with New Record's Data and Data Import Tool is trying to generate a new record, as a result I get an error message saying, for example, that filed 2 is mandatory. Is anyone experienced this behavior? Daniel _ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, France Telecom - Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, France Telecom - Orange is not liable for messages that have been modified, changed or falsified. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: multi-tenancy SLA
Hi, All SVT Target that you want to get attached when ticket is transferred from one tenancy to another, should be grouped under a same Service Target Group. So that when value for company changes, SVT specific to that company satisfying the criteria will get attached HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ahmed Sauga Sent: Wednesday, June 13, 2012 9:26 PM To: arslist@ARSLIST.ORG Subject: multi-tenancy SLA ** Hi All, I have a multi-tenancy environment and currently the SLA does not get attached when a ticket is transferred from one tenancy to the other. The requirement is basic: Attach SLA. Any feedback would be appreciated. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM 7.6.03 Entitlement
Hi, In 7.6.03 by default the Status of Entitlement Rule is disabled. So we have to enable it in order to apply the entitlement rule for specific SRD's and User's. We can enable it from Application Administration Console - Custom Configuration tab - Service Request Management - Entitlement - Entitlement Management - Enabled or Disabled. Now, if we change the entitlement rules on an existing SRD, we must flush the entitlement cache. We can flush entitlement cache from Application Administration Console - Custom Configuration tab - Service Request Management - Entitlement - Entitlement Management - Other Functions - User Validation - Flush Entitlement Cache HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sueli Kanegae Sent: Monday, June 18, 2012 11:39 PM To: arslist@ARSLIST.ORG Subject: Re: SRM 7.6.03 Entitlement Dear Listeners, I have an issue about the same subject. For me '100025' = “Yes” would be ok but it´s not working Everyone can see the specific SRD I´ve created, even when I validate diferent users they have diferent Entitlement Rules. There is something missing or wrong and I don´t know what it is, any suggestion? TIA, Sueli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OOB SR 7.6 form data.
Hi, After submitting request from request entry console data would get stored in SRM:Request form and if you have configured questions, those questions would be stored in SRD:MultipleQuestionResponse form. HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Adarsh Sent: Monday, June 18, 2012 7:18 PM To: arslist@ARSLIST.ORG Subject: OOB SR 7.6 form data. ** Hello everyone, Does anyone have an idea where the data saved on and OOB SR in the request form is saved.? Best Regards, Adarsh _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Issues while searching for a ticket in the INCIDENT console
Hi,
This kind of operation query like ['Summary*' LIKE %CJ%] means searching
with special character uses Full Text Search Operation.
Please go to Service Information- FTS tab, and verify FTS Configuration and
FTS Collation path.
If ARS is installed on C: Drive, the default path for FTS Collection and
Configuration are as follows
FTS Collection: C:\Program Files\BMC
Software\ARSystem\ftsconfiguration\collection
FTS Configuration: C:\Program Files\BMC
Software\ARSystem\ftsconfiguration\conf
If these directories are on other location please mention the correct
location in the given fields.
Also check if FTS Indexer is not disabled.
HTH
--
Regards,
ITSM Support
Vyom Labs Pvt. Ltd.
BSM Solutions Services || ITIL Consulting Training
Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site:
http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs ||
http://www.linkedin.com/company/vyom-labs
http://www.linkedin.com/company/vyom-labs
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Anderson
Sent: Monday, June 18, 2012 9:20 PM
To: arslist@ARSLIST.ORG
Subject: Issues while searching for a ticket in the INCIDENT console
**
Hi All,
Has anyone faced the below mentioned issue while searching for an incident
in the incident console in Remedy - 7.6.03.
User is getting the below error when he tries to run the following
qualification:
= company name
('Status*' Resolved)AND ( ('Priority*' = Critical AND ('11'
= x OR '11' = x OR '11'= x )) OR
('Priority*' = High AND ('11' = x OR '11' =
x )) ) AND ('Summary*' LIKE %CJ%)
cid:image001.png@01CD49AF.AD79D680
When the above qualification is searched without the value ('Summary*' LIKE
%CJ%) results are displayed.
--
Thanks Regards
Sam
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image001.png
Re: Abydos is now BMC
Hi Patrick, You can find it here: but it requires registration and as of now 'Abydos Designer' is not available for download but all documents related to 'Abydos Designer' are available for download http://www.abydos-workflow.com/Home/tabid/36/Default.aspx -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, June 19, 2012 9:52 PM To: arslist@ARSLIST.ORG Subject: Re: Abydos is now BMC ** name should be BMC Remedy IT Service Management - process designer I have searched the master / and the patched.. Zero... I have also searched process designer and Zero again.. is it under ITSM stuff.. --- I do not see it there either.. give me a name.. is it called as above ? BMC Remedy IT Service Management - process designer On Tue, Jun 19, 2012 at 12:18 PM, Rob Dudley duds1...@gmail.com wrote: ** Yes...it's included in the 7.6 release and it's on the epd...just tough to find...but it's there On Apr 23, 2012 5:48 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** By 'no upcharge' what do you mean.. The 4 letter word free?? Joe From: patrick mailto:remedy...@gmail.com zandi Sent: Monday, April 23, 2012 5:41 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Abydos is now BMC ** Can I get mine now? On Mon, Apr 23, 2012 at 4:41 PM, Easter, David david_eas...@bmc.com wrote: ** Current (i.e. on the latest version) owners of the ITSM Suite are tentatively expected to have entitlement to what was known as the Designer product (now the BMC Remedy IT Service Management - Process Designer) without an upcharge, yes. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver Sent: Monday, April 23, 2012 1:34 PM To: arslist@ARSLIST.ORG Subject: Abydos is now BMC ** I just happened on this.. http://www.bmc.com/products/brand/abydos.html?intcmp=home_announcement_corp_ acorn_announcement Now the big question.. are all the current ITSM Suite owners entited to it or will there be an upcharge? BTW - Good move BMC! Kelly Deaver Unisys Corporation kdea...@kellydeaver.com (ARSlist mail) mailto:kelly.ctr.dea...@faa.gov (Business mail) -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Web Service Errors
Hi, For authentication error thrown when authentication mode is set to None or Custom check following things : 1. Synchronize the AR Server connection password in mid-tier and User tool 2. It could be a number of things such as case sensitivity, additional characters (spaces, tabs, etc) 3. If this problem is associated with user having no password then you need to check configuration with respect to Cross Reference Blank Passwords and AREA configuration setup For ARERR [9130] Error encountered while executing a Web Service: 1. To process header, we must have Rampart module engaged to the service. I have included thread but not implemented HTH Warm Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Friday, June 15, 2012 10:32 PM To: arslist@ARSLIST.ORG Subject: Web Service Errors ** I have hit a snag with consuming an external web service. I receive authentication errors if I leave the AR Authentication mode to None and Custom. If I use UserName Token and then enter the correct credentials the following error returns. ARERR [9130] Error encountered while executing a Web Service : Must Understand check failed for header http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1. 0.xsd : Security Is there a way to change the soap heading in the Remedy call? Tommy Morris CMDB Certified Specialist Director of IT Service Management http://www.pinebreeze.com/ Description: cid:image001.png@01CCF6B9.D0C054F0 https://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197; URL=mailto%3atommy.morris%40pinebreeze.com tommy.mor...@pinebreeze.com 817.727.1021 - mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.png
Re: making use of itsm breadcrumbs with custom bolt on apps
Hi, This option works only for the forms opened using the application navigation panel and works only for the number of forms listed in a particular field of SHR:LendingConsole form To achieve the same for custom form, first prerequisite is that the custom application should be accessed from application list After that the name of the forms must be added in a particular field of SHR:LendingForm. To do this modify the active link SHR:LHP:Init, and go to second set field action. In this action change the value of z1D_PanelConfig field and add your form names (for which you want breadcrumbs) in a given specific format with a semicolon (;) as delimiter. Note: While giving the name in the z1D_PanelConfig, please take care of the values specified with the form. This is just solution to initiate the work on given problem. Hope this will help you to lead to the exact solution. -- Warm Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Saturday, June 16, 2012 1:44 AM To: arslist@ARSLIST.ORG Subject: making use of itsm breadcrumbs with custom bolt on apps ** We have several integrations for ITSM which are custom forms. When this custom integrations are launch from ITSM form launch area (window open action) then it opens in existing window and you lose the breadcrumbs. One option is obviously to open in a new window, but then people don't like that either. It would be preferred to make use of the ITSM breadcrumbs. Has anyone done this - which workflow should we look at, can you piggyback onto this? Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Approval request
Hi, You can do following steps to create approval request: 1. Create one Custom approval request form 2. Created two join forms that will join your approval request (AP:Detail and AP:Detail-Signature) with these forms 3. Run the arjoinfix.exe to configure the join forms for the approval server 4. Register the approval request form in AP:Administration 5. Define the processes and rules (Prepare next Approver, Get Next Approver and Completion)) in AP:Administration 6. Add one Filter to the approval request form that will start the approval process with action as Run Process (Application-Command Approval New-Details -s “$SCHEMA$” -e “$Request-ID” -t “MyProcess”) Warm Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.com || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of rajkiran Sent: Friday, June 15, 2012 3:44 AM To: arslist@ARSLIST.ORG Subject: Approval request can anyone suggest me how to create a approval request. I have never done this part. I am looking something like whenever some body selects a value from menu choice and click Ok button it should go for the approval request In our current environment when we submit a request its creating a record in SRM:Request form and approval request is creating for the user's manager(getting from people record). As soon as manager approved its changing status in SRM:Request form and flow is starting. I want to do something similar to this on a different form. I guess i have to attach my new form button action to this existing approval flow. Can you please help me how to configure this. we are using version 7.6.04. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
