Remedy Developer Position - Colorado Springs

, Brian Pancia DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you

Remedy Developer Position - DC

We have an immediate opening for a Remedy developer in the DC area. Must have at least a Secret clearance. Preferably, a DHS EOD clearance. Please contact me at brian.pan...@finityit.com if you are interested. V/R, Brian Pancia DISCLAIMER: The information contained in this e-mail and its

RE: Atrium and field 112

Dave, You already got the solution from Doug and I. Doug of course spelled it out much nicer than I did. Step 1 – Stop using Unrestricted Access Step 2 – Stop writing code to disable Unrestricted Access. Developing SQL scripts and code on field 112 is not going to help with Unrestricted

RE: Atrium and field 112

in such circumstances. Hence me wanting to amend the "Unrestricted Access" value in CMDBRowLevelSecurity to be a new permissions group so that we can allow only certain users access to these CIs. Regards Dave On Mon, 22 Jul 2019 at 13:13, Brian Pancia mailto:panc...@finityit.c

RE: Atrium and field 112

Without a better understanding of the company structure and the rhyme and reason behind it, it is difficult to give a recommendation. Why would you setup 100’s of companies, assign a bunch of users unrestricted, and then not want to have multi tenancy setup? These all contradict each other.

Re: Mid tier on one, AR Server on another

We have been running preload in production with a 86400 check interval, chache persistence enabled, lifespan enabled, and connection lifespan 15 minutes. We haven't had any major issues with this. Sometimes if we manually flush the cache IE users need to remove their temporary internet files

Re: Smart IT

in them. On Wed, May 15, 2019 at 4:27 PM Brian Pancia mailto:panc...@finityit.com>> wrote: We've been running 9x for awhile now in production. We are usually only a month behind the latest release in production. I've been playing with Smart IT 19.02 in development and it still seem

Smart IT

We've been running 9x for awhile now in production. We are usually only a month behind the latest release in production. I've been playing with Smart IT 19.02 in development and it still seems like it is not a replacement for the old ITSM mid-tier app. Is anyone running Smart IT in

Re: Limiting customer data access while users having unrestricted access

, Brian Pancia From: ARSList on behalf of Dinesh Gottipati Sent: Tuesday, February 19, 2019 2:43 PM To: arslist@arslist.org Subject: Limiting customer data access while users having unrestricted access Hi Experts, Need your help in resolving a situation w.r.t

Re: How To Make an AR Server an Admin Server

Did you shutdown the other servers in the group when doing the install/upgrade? Not sure if that would make a difference. From: ARSList on behalf of Thomas Miskiewicz Sent: Monday, December 10, 2018 1:48:00 AM To: ARSList Subject: Re: How To Make an AR Server

Re: Configure Incoming Email

We had this setup for a client. It is an all windows environment. That shouldn't be a big issue having ARServer on a Linux box though. BMC Support was able to provide us with instructions on installing the email engine on a separate machine, since you couldn't select it separately in the

ITSM Application Developer Position - Washington DC - TS Clearance Required

: We offer an extremely generous compensation package including: * Competitive Salary * Insurance Plans * Retirement Plan * Vacation Time * 10 Company Holidays Brian Pancia Finity IT, LLC DISCLAIMER: The information contained in this e-mail and its attachments contain

Re: BMC Remedy Developer - 6 months - US based

Since someone posted their resume. When someone posts in a job description, must have this and you don't have it why do you apply. The description said "Hence a resource must be based in US". Why would you send a resume when you don't reside in the US? The start date is ASAP, which would

Re: Incident Last Updated

found? Jason On Wed, May 30, 2018 at 12:45 PM, Brian Pancia mailto:panc...@finityit.com>> wrote: I did some testing with this and who knew it's already built into the system. We're running 9.1.04. Not sure when this functionality was added in. Probably 20 versions ago. Just shows som

Re: Incident Last Updated

I did some testing with this and who knew it's already built into the system. We're running 9.1.04. Not sure when this functionality was added in. Probably 20 versions ago. Just shows sometimes our minds get stuck on how the system worked many versions ago and we assume it's never been

Re: Incident Last Updated

that captures only user update times with workflow on the work log record as mentioned in the last paragraph, many options here. On Tue, May 29, 2018 at 1:57 PM, Brian Pancia mailto:panc...@finityit.com>> wrote: Jason - Thanks I was looking at that as a potential option too. Of course the cha

Re: Incident Last Updated

modified date) like you would with an escalation. Jason On Tue, May 29, 2018 at 11:52 AM, Brian Pancia mailto:panc...@finityit.com>> wrote: I'm looking at including the last date a ticket was updated either directly or through a work log entry. My initial thought is to create an esca

Incident Last Updated

I'm looking at including the last date a ticket was updated either directly or through a work log entry. My initial thought is to create an escalation that checks to see if the work log entry submit date is greater than the ticket last modified date and then update the ticket with that date

Re: Non-admin users kicked out after upgrade to 9.1.04.002

One of my customers was receiving issues after loading some of the service packs. There are some backend configurations that were being set to defaults that were causing issues. port default settings being one of them. I'd have to dig through my notes to see some of the others. We also

Re: IIS Issue

If you are using ISAPI are you able to get the tomcat splash when you go to http://localhost or are you getting the IIS splash page. If you are getting the IIS splash page you are missing something in your ISAPI configuration. Below is a good link to the ISAPI configuration. It is for older

Re: IIS Issue

A few options: - If you are not using IIS you could disable it and configure Tomcat for port 80 instead of 8080. - If you need IIS you could setup isapi_redirect with Tomcat to use IIS. - You can also setup a redirect to have http://yourserver:8080 to go to http://youruniqueurl Brian

Re: How calculate the Aging of an Incident & show it in overview console?

You could try a table walk on refresh to update all the values in the table. The only problem would be that the last modified date/time/person are going to change. Also, could be a nightmare when you have multiple people logged in trying to update the ticket(s). Not sure if a display only

Re: Filter Firing

On Fri, Jan 12, 2018 at 12:48 PM, Brian Pancia <panc...@finityit.com<mailto:panc...@finityit.com>> wrote: Mike/LJ, Thanks for the quick response. That was my assumption of filter firing. Would be nice to be able to rank filters in the server ranking form and setup pools like e

Re: Filter Firing

re connected to at the time. Filters that are initiated due to an escalation would run on the server where escalations are configured (via the ranking form for a server group). Thanks, Mike From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Brian Pancia Sent: Friday, January 12

Filter Firing

Where do filters fire in a server group and can this be controlled? I'm assuming they fire on the server the user is attached to at the time. What about when an escalation triggers a filter. Does the filter fire on the same server as the escalation, which could then be controlled in the

Re: Installing Remedy 7.6.0.4 on Windows 2016

Have you tried installing each component separately (ie ARSystem then Mid-Tier)? It sounds like the mid-tier portion is causing issues. What are the justifications to sticking with 7.6.04? I'm assuming potentially integrations and custom java api's is the driving factor. Is everything

Re: Second try --> Upgrade 8.1.00 to 9.1.03 Failed

: 10 October 2017 15:55 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Second try --> Upgrade 8.1.00 to 9.1.03 Failed ** I didn’t try and I won’t. I have 24 servers to upgrade!!! On 10. Oct 2017, at 16:51, Brian Pancia <panc...@finityit.com<mailto:panc...@finityi

Re: Second try --> Upgrade 8.1.00 to 9.1.03 Failed

Have you tried to upgrade one sp/version at a time instead of going directly to 9.1.03. I've done countless upgrades and never had a lot of luck with going from one version (ie 8.x to 9.x). In that case I've always did a clean install and migrate data. RRRChive does an excellent job at

Re: ADM: ARSlist Future 2017

I would be interested to see feedback on the quality of responses on ARSList versus the BMC Communities. I know there are a lot of old timers on the ARSList that have a lot of experience. The volume is definitely not what it use to be. I like the ease of the ARSList and viewing everything

Re: Experience with running Remedy 9.1 in the POC hardware config?

I've run remedy without issues on laptops for POC. Typically recommended hardware configurations are padded a little and are based on average usage scenarios. There is a lot of performance tuning that can be done to best utilize the hardware/software configurations. If the sys admins are

Re: [Non-DoD Source] Re: Securing Sensitive WO Information

Jim, Multitenancy if setup properly is not a huge overhead and allows you to take advantage of a lot of the out of box functionality. Most implementations I have see setup multitenancy as separate organizations the are using the ITSM suite as almost a internal hosted solution for multiple

Re: [Non-DoD Source] Re: Securing Sensitive WO Information

I would think you could do this with a multi-tenancy setup. It should go across multiple platforms (analytics, smart reporting, ect). We have one customer with almost 300 companies setup for this very purpose. It works well. From: Action Request System

Re: Public Users and RBE

t to be safe, it wouldn’t hurt. Joel Joel Sender * jdsen...@earthlink.net<mailto:jdsen...@earthlink.net> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Monday, July 31, 2017 5:48 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARS

Re: Public Users and RBE

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Barker Sent: Friday, July 28, 2017 8:00 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Public Users and RBE ** Please see here https://communities.bmc.com/ideas/2395

Re: Public Users and RBE

stems Analyst Project Services – Service Management (919)508-0546<tel:(919)%20508-0546> [cid:image001.gif@01D306BF.9B0395E0] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Brian Pancia Sent: Thu

Public Users and RBE

We are trying to implement the RBE to create/update tickets. Looking through the documentation the users need to have an email address and login id in Remedy in order to use the RBE. There is also a way to add users to the trusted email list that don't have a login id. However, we can have

Re: Arerr 8985 on Import

Are you importing just the overlay (the form with the _o) or are you trying to import the base and overlay form? What options are you choosing when importing? Have you tried using the Deployment Management Tool? Brian From: Action Request System discussion

Re: Creating Export Package using Deployment Management Console

We use the Deployment Management Console all the time. The only challenge I found is that we couldn't use packing lists. We have to create and entry for each individual piece of workflow, which can be time consuming. We've been able to successfully bring over data too. For Content Type

Re: Server Alias Production and COOP

file so from inside the server it will resolve the alias to itself always From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Wednesday, May 17, 2017 9:19 AM To: arslist@ARSLIST.ORG Subject: Server Alias Production and COOP ** We h

Server Alias Production and COOP

We have a number of integrations with our remedy environment using web services. We want to seamlessly switch between Production and COOP without impacting the integrations, since the remedy application server name is in the mid-tier url. I'm assuming we can setup a DNS server alias and then

SmartReporting Wildcards

I've been playing around a lot with SmartReporting. I don't see any documentation on using wildcards in qualifications. I see the ability to use lists. However, they lists are limited to the number of items to include. I have rather large lists that will continue to grow, but are broken

Re: How to "split" Unrestricted Access

Irina, I would recommended cleaning everything up and moving to a multi-tenancy model. Unrestricted Access should be used sparingly and shouldn't be given to everyone. I normally treat that as an admin function or for auditing. Multi-tenancy is exactly what you are asking for and is out of

Re: SSL on Mid Tier with Load Balancer

forgot to answer your port question. IIS defaults to 80 and 443. Tomcat defaults to 8080 and 8443. You can see what tomcat is set to in the server.xml file in the Tomcat install directory. From: Action Request System discussion list(ARSList)

Re: SSL on Mid Tier with Load Balancer

James, It's a pretty straight forward setup. This sight has pretty good instructions on setting this up. The instructions are older, but it applies to newer versions as well.

Re: ARS 9.1.02 Dev to Prod Clone

...@etsu.edu<mailto:faw...@etsu.edu> From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on behalf of Brian Pancia <panc...@finityit.com> Sent: Monday, February 20, 2017 7:20 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 9.1.02

Re: ARS 9.1.02 Dev to Prod Clone

This may be a silly question. When you modified the ar.cfg file did you restart the BMC services immediately after or did you login to the Admin Console first? Are you using server groups? Brian From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)

and utilities, at http://rrr.se February 14, 2017 5:41 PM, "Brian Pancia" <panc...@finityit.com<mailto:%22brian%20pancia%22%20%3cpanc...@finityit.com%3e>> wrote: Everyone, Thanks for all the feedback. I've been messing around with a lot of these tools the last couple week

Re: arslist Digest - 12 Feb 2017 to 13 Feb 2017 (#2017-38)

day: 1. Migrator Tool ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" -- Date:Mon, 13 Feb 2017 13:19:15 + From:Brian

Re: Migrator Tool

From: Brian Pancia Sent: Friday, February 10, 2017 8:14 AM To: arslist@ARSLIST.ORG Subject: Re: Migrator Tool Awesome. New toys to play with. I'll have to play with different scenarios depending on the source and destination servers. I'm thinking monthly syncs to dev

Re: Migrator Tool

e by using RRR|Log. It will help you make sense of the information in the Remedy log ... February 9, 2017 5:52 PM, "Brian Pancia" <panc...@finityit.com<mailto:%22Brian%20Pancia%22%20<panc...@finityit.com>>> wrote: I'm blowing off the dust on BMC Migrator. It has been years s

Re: Migrator Tool

RRR|Home<http://rrr.se/> rrr.se RRR|Log Fix specific performance problems or work proactively with performance by using RRR|Log. It will help you make sense of the information in the Remedy log ... February 9, 2017 5:52 PM, "Brian Pancia" <panc...@finityit.com<mailto:%2

Migrator Tool

I'm blowing off the dust on BMC Migrator. It has been years since I've messed with it. I've used it in the past to migrate small amounts of code from dev to test to production. What I'm looking at now is using it as a sync tool between the environments for code only. I've usually just done

Re: Change Relationship Type Menu

I've created an overlay to remove the restriction, made the updates, and then removed the overlay. Brian From: Action Request System discussion list(ARSList) on behalf of Brittain, Mark Sent: Thursday, February

Re: Defined Searches

, at http://rrr.se February 1, 2017 4:48 PM, "Brian Pancia" <panc...@finityit.com<mailto:%22brian%20pancia%22%20%3cpanc...@finityit.com%3e>> wrote: Michelle, Thanks for the input. Getting the parameters to work in a normal search isn't the issue. It's getting a parameter to

Re: Defined Searches

sense of the information in the Remedy log ... January 31, 2017 9:46 PM, "Brian Pancia" <panc...@finityit.com<mailto:%22Brian%20Pancia%22%20<panc...@finityit.com>>> wrote: Misi - $Enter Date$ is just the parameter wording. So if you use 'Submit Date' >= "$Enter Date

Re: Defined Searches

rts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se January 31, 2017 3:22 PM, &quo

Re: BMC Remedy and VOIP integration

I looked into this a number of years back. I know the big ACD players like Avya had plugins to integrate with Remedy. The plugins are typically bare bones and need some tweaking, but should give you a baseline. I think AttivaSoft also had a product out there that did something similar, but

Re: Defined Searches

Date$" and "$\Enter Date$" but nether one of those worked. Have you guys used parameters in setting up these searches? Brian ________ From: Brian Pancia Sent: Monday, January 30, 2017 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Defined Searches Well that

Re: Defined Searches

ned Searches ** Defined searches are created on the form itself. In the properties of the view. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Monday, January 30, 2017 9:51 AM To: arslist@ARSLIST.ORG Subject: Defined Searches **

Defined Searches

It has been awhile since I messed with this feature. Trying to setup defined searches on HPD:Help Desk. I setup a search and went into AR System Searches Preferences and set the search type to Admin-Defined. The option to Run Defined searches is greyed out on HPD:Help Desk. What am I

Re: Fields Missing From Overlay

: Re: Fields Missing From Overlay ** Are the missing fields part of the view overlay, too? Rick On Jan 10, 2017 12:29, "Brian Pancia" <panc...@finityit.com<mailto:panc...@finityit.com>> wrote: ** I have some modifications that have been made to CTM:People. All modification

Fields Missing From Overlay

I have some modifications that have been made to CTM:People. All modifications were done using overlays. When exporting/importing overlays I usually only import _o forms from the export. Another developer imported both the base and the _o. For the CTM:People form after the import was done

Re: Latency Observed while selecting Prod Categorization Tier 1 in INC form

I wonder if setting Disable-New-RLS-Implementation T in Centralized Configuration under com.bmc.arsys.server.shared will help. We had issues with searching in a large multitenant environment and that was a huge for performance. Brian Pancia From: Action

Re: SmartReporting over SSL in DMZ

. Evidently, BMC has "addressed this" but we need to upgrade to AR v9.x sp1 or 2? Not sure on this one but def know we need an upgrade! Sent from my iPhone On Dec 8, 2016, at 5:19 PM, Brian Pancia <panc...@finityit.com<mailto:panc...@finityit.com>> wrote: ** Thanks for the fee

Re: SmartReporting over SSL in DMZ

blic ip] which in turn talks to your private network setup. Not sure how much BMC can help here considering its internal to your infra/network but can take guidance from them for performance perspective. Thanks, Vinod Gaidhani. On Dec 7, 2016, at 6:14 PM, Brian Pancia <panc...@finityit.com

SmartReporting over SSL in DMZ

Trying to setup SmartReporting over SSL in a DMZ. DMZ users are using a public IP and the servers have private IP's setup. We can setup everything behind the firewall using private IP's. Using the private IP's doesn't work from a user standpoint, so we need to use the public IPs for the

Footprints SME - Washington DC

I'm looking for a Footprints SME in Washington DC to help out with a upgrade from v11 to v12. I know this forum is focused mostly on Remedy, but figured there may be some Footprints experience out there. Because this is a government client all applicants must be US citizens. You can email

Re: Performance Issues - Multitenancy

egy you were using. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Monday, November 21, 2016 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: Performance Issues - Multitenancy ** Shawn, Thanks. That ended up being

Re: Performance Issues - Multitenancy

ferent users and compare the SQL, maybe even provide the sql here for analysisthe 'slow vs fast' queries should be fairly obvious what's causing the difference. On Fri, Nov 18, 2016 at 11:24 AM, Brian Pancia <panc...@finityit.com<mailto:panc...@finityit.com>> wrote: ** We are r

Performance Issues - Multitenancy

We are running into some serious performance issues with multitenancy. We're on BMC ITSM 9.1 SP1 and SQL Server 2012. If I do a search on a form like CTM:People with an account that has unrestricted access the search comes back in about 2-3 seconds for 13 records. That same search with a

Common Remedy Administrator Tasks

I posted this in the BMC Communities. I see ARSList is not moved yet, so I figure I would post it here too for feedback. I am in the process of documenting Daily, Weekly, Monthly, Quarterly, and Yearly Remedy Administrator tasks. I thought it may be useful to start a thread and get other

Smart Reporting Installation

Basic question here. In the documentation I only saw that is recommended not to install Smart Reporting on the same server as ARSystem. In addition to Smart Reporting we are using Analytics. We have a report server setup for Analytics already. Would you recommend loading Smart Reporting on

Re: HTTPS Force Password Update

Password Update ** Could you go in to the User form to disable password change ? On Tue, Jul 26, 2016 at 9:51 AM, Brian Pancia <panc...@finityit.com<mailto:panc...@finityit.com>> wrote: We are setting up a BMC ITSM 9.1 system (we've had the same issue with previous versions. We a

HTTPS Force Password Update

We are setting up a BMC ITSM 9.1 system (we've had the same issue with previous versions. We are using IIS and Tomcat with isapi_redirect. Setup the system to force https. The system works fine and redirects everything to https except the force password reset functionality. For some reason

Re: Mid Tier Install Prerequisite - TOMCAT

Daniel, The Tomcat installation that comes with Mid-Tier is somewhat watered down from a full blown Tomcat installation. With Mid-Tier it is just installing the essentials. I always opt to install Tomcat prior to installing Mid-Tier. However, Mid-Tier should work just fine if you used the

Re: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy

breakdown of the SLA into periods that each resolver team has to perform their work with respect to the overall SLA (not exceeding the overall SLA). -- Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@

Re: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy

Looking at a pure ITIL approach. Process Started Incident - Email not working; Email SLA/OLA attached Incident sent to next tier, where they determined it is a network issue. At this step a Problem ticket would be opened, the Incident would be related, and any SLA/OLA for the Problem ticket

Re: Renaming the OOB Asset Roles

I would recommend adding versus modify the out of box values unless you are positive you traced all the workflow that may be using the out of box values. This could potentially break a few things. The roles are very basic terms. Some organizations I've worked with have some heart burn over

Re: Analytics Upgrade

. Brian Pancia Finity IT From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Monday, June 6, 2016 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Analytics Upgrade ** Kathy, I was of the understanding that reporting had changed completely

Re: I lost my father last evening..

My condolences to you and your family Joe. Sorry for your loss. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Friday, April 22, 2016 12:55 PM To: arslist@ARSLIST.ORG Subject: OT: I lost my father last evening.. ** I have

Issues with Multi-Tenancy

There have been a number defects in multi-tenancy since at least version 7.6.04. Scenario - Multiple Customer Companies and Multiple Operating Companies. - The Operating Companies support one or more Customer Companies. - Under Application Administration Console you set the Operating Company

TS Cleared Remedy Developer - Washington DC

and benefits package, to include putting all Remedy Developers on a defined certification path if they are not already certified. Please send your resume to panc...@finityit.com<mailto:panc...@finityit.com> if you are interested. Brian Pancia DISCLAIMER: The information contained in

Integration with Classifications Management Tool

Has anyone integrated the ITSM Suite with the Classifications Management Tool? Looking at integrating the two, but didn't want to reinvent the wheel if it was already done. If you prefer to respond directly to me you can do so at panc...@finityit.com Brian Pancia DISCLAIMER: The information

Re: Struggling with SSL and Mid Tier

Have you tried integrating Tomcat with IIS and let IIS manage your SSL connection? IIS is a lot easier to manage certificates. Usually you will want to run IIS or Apache in front of Tomcat. Since you look like a windows shop I would say go the IIS route. There are a number of benefits to

JOB - TS Cleared Remedy Developer - Washington DC

We are currently looking for a TS Cleared Remedy Developer. I am not a recruiter. Below is the job description. If you are interested please send your resume to brian.pan...@finityit.commailto:brian.pan...@finityit.com Job description We are looking for a Remedy Developer to join our team.

Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

Interesting conversation. I think the salary is pretty good given the area and the fact they are looking for an Admin. This could be a great opportunity for someone who has only been doing Remedy for a couple years. I've interviewed and hired a number of Remedy Admin and Developers over the

Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Friday, September 13, 2013 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Interesting conversation. I

Re: Using BPCU while ARS Upgrade?

Doug put it best a few weeks back. Leave base development mode for BMC and everything else in best practice mode. Why the need to jump between modes? 9.9 out of 10 times best practice mode will meet all your needs. The other .1 is because BMC wants to make changes to their code in base mode.

Re: Using BPCU while ARS Upgrade?

Upgrading ARS is pretty straight forward compared to the ITSM Suite. You do have the ability to flatten/convert objects to base mode. In 8.1 you can also convert unmodified to custom. I posted about this awhile back. There are some risks with this when patching. If you create a custom form

Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

box. Sent from my iPhone On Sep 13, 2013, at 10:52 AM, Brian Pancia panc...@finityit.com wrote: David, Those are typically low bid jobs and sourced by recruitment companies. $50/yr all inclusive sounds like 1099 work. Travel and salary should always be separate. As an employee

JOB: Remedy Developers - Washington DC

We are currently looking for several Remedy Developers to fill various positions on our Federal Government contracts in the Washington DC area. Below is a list of the open positions: ITSM 6.0 to ITSM 7.6.04 upgrade project. Asset Management, Change Management, and BMC Analytics experience a

Re: Remedy Refresher needed

Scott, Everyone has posted some decent stuff. The ITSM Suite is a beast. There are not a lot of developers out there that know all the apps inside and out. Most focus on only a few of the apps, Incident and Change being the biggest ones. I have found that a lot of remedy developers that

Re: Getting my development feet wet...

Lisa, Since it sounds like you are new to remedy development I will try not to make this super confusing. In the majority of instances you should develop in Best Practice Mode. For modifications to the ITSM Suite I would say always. There are occasions when Base Mode makes sense, but as a

Re: 7.6.04 Upgrade to 8.1

I think this is a critical piece for the upgrade process. We have upgrade a few customers this year and have run into many issues. We tried the upgrade process utilizing a staging server for one customer and that was a nightmare. Upgrades are sometimes taking months to complete. Some issues

Re: Getting my development feet wet...

Doug, I didn't even think of that where you mentioned about name overlaps with rebaselinging custom applications. I was looking at this based on using unique naming conventions LisaApp:Custom_From. I was looking at this in lieu of having the multiple overlay option for custom apps only. I

Re: JOB: Remedy Developer with Custom Application Experience

I would be very interested in the position. Do you offer a relocation package to the remote destination? Sorry, I couldn't resist :) Brian From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Friday, July 26, 2013 6:59 PM To:

Re: 7.6.04 Upgrade to 8.1

Zero downtime. Now that is funny. It may be possible with months of planning, but more than likely you will still have some amount of downtime. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of teresa S Fannin Sent:

Re: 7.6.04 Upgrade to 8.1

be done during business hours, no late night, evening, weekend work to get the new code in place...it can all be done next to the current stuff...it was an amazing demo. On Tue, Jul 16, 2013 at 10:14 AM, Brian Pancia panc...@finityit.comwrote: Zero downtime. Now that is funny. It may be possible

Re: 6.3 upgrade options?

** 7.6.04 and up shouldn't use the client tool anyways. It sounds like you are running 2 separate systems on different versions with one client tool. Why not keep 7.6.04 Web based and use the right client tool for the older version or go completely Web based. If you are looking at upgrading ars

Several CMDB Issues

We are have several issues with the CMDB. We have cleaned up a lot of them, but as we clean up one issue another pops up. We are on an upgrade of ITSM 7.6.04 SP4 from ITSM 7.1. The upgrade failed to load a few critical pieces. This system is in production and starting over and reinstalling is

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