Re: Filter Guide Loop within a Loop
Does rememeber that in an earlier version of AR System there was a bug related to this (loop inside loop). Cant remember the version -- Jarl 2009/7/29 tina flores csoukn...@columnit.com: Hello Listers, I'm working on a client requirement: People relationship on a child CI needs to be updated when a custom checkbox is filled out. I searched through previous posts and my filter and filter guide is based on a previous post on this forum: Filter OutsideLoopCG has a call guide action to call filter guide OutsideGuide. Filter guide OutsideGuide includes filters OutsideLoopFilter1 and InsideLoopCG. Filter InsideLoopCG calls filter guide InsideGuide. From the logs, I can see that each row on the Relationships table loops through each entry in the People table. However, only the last entry in the People table gets pushed through. I even postfix two special characters ( `! ) on the filters within the filter guide. But somehow only the last entry on the People table is pushed. Did I missed something? Your input is highly appreciated. Thanks! Tina -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24709403.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Filter Guide Loop within a Loop
If I remember right you needed to set temp fields to the values of the columns you wanted to push and push the temp fields instead. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: 29 July 2009 07:43 To: arslist@ARSLIST.ORG Subject: Re: Filter Guide Loop within a Loop Does rememeber that in an earlier version of AR System there was a bug related to this (loop inside loop). Cant remember the version -- Jarl 2009/7/29 tina flores csoukn...@columnit.com: Hello Listers, I'm working on a client requirement: People relationship on a child CI needs to be updated when a custom checkbox is filled out. I searched through previous posts and my filter and filter guide is based on a previous post on this forum: Filter OutsideLoopCG has a call guide action to call filter guide OutsideGuide. Filter guide OutsideGuide includes filters OutsideLoopFilter1 and InsideLoopCG. Filter InsideLoopCG calls filter guide InsideGuide. From the logs, I can see that each row on the Relationships table loops through each entry in the People table. However, only the last entry in the People table gets pushed through. I even postfix two special characters ( `! ) on the filters within the filter guide. But somehow only the last entry on the People table is pushed. Did I missed something? Your input is highly appreciated. Thanks! Tina -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24709403.ht ml Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Filter Guide Loop within a Loop
That was a bug in an Active Link Table Loop (calling another guide) and the work-around was indeed to set the row's data into temporary DO fields rather than referencing the column field directly. This bug was in the User Tool. It seems to have been fixed in the 7.1 User Tool. It may also have been related to a table field using qualifications from a column in another table field. While there is nothing to prevent a bug with the same consequences occurring in a filter loop, the chances are pretty slim as the code is completely different - though indeed the coding style may be similar. Logging will be your best bet to figure out what's going on. It always is. Cheers Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of P Romain ARSlist Sent: July 29, 2009 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Filter Guide Loop within a Loop If I remember right you needed to set temp fields to the values of the columns you wanted to push and push the temp fields instead. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: 29 July 2009 07:43 To: arslist@ARSLIST.ORG Subject: Re: Filter Guide Loop within a Loop Does rememeber that in an earlier version of AR System there was a bug related to this (loop inside loop). Cant remember the version -- Jarl 2009/7/29 tina flores csoukn...@columnit.com: Hello Listers, I'm working on a client requirement: People relationship on a child CI needs to be updated when a custom checkbox is filled out. I searched through previous posts and my filter and filter guide is based on a previous post on this forum: Filter OutsideLoopCG has a call guide action to call filter guide OutsideGuide. Filter guide OutsideGuide includes filters OutsideLoopFilter1 and InsideLoopCG. Filter InsideLoopCG calls filter guide InsideGuide. From the logs, I can see that each row on the Relationships table loops through each entry in the People table. However, only the last entry in the People table gets pushed through. I even postfix two special characters ( `! ) on the filters within the filter guide. But somehow only the last entry on the People table is pushed. Did I missed something? Your input is highly appreciated. Thanks! Tina -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24709403.ht ml Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Dialogs/ Pop ups on Mid Tier - Remedy version 7.1
Thanks for your reply. This suddenly disappeared. Not sure what the root cause was. -- View this message in context: http://www.nabble.com/Dialogs--Pop-ups-on-Mid-Tier---Remedy-version-7.1-tp24643387p24716213.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARSystem Server 7.5 Installation Successful but not started
Hi, OS: Solaris DB: Sybase ASE 15, Sybase Client 12.5 After installation, the window says ARSystem Server was successfully installed but there's a message saying that the server was not started. When we try to manually start it, we get an error: -- couldn't set locale correctly couldn't set locale correctly egrep: can't open CHANGE_CONFDIR/ar.conf egrep: can't open CHANGE_CONFDIR/ar.conf Action Request System initializing. ./arsystem: WHERE/bin: does not exist -- Anybody understands this? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARSystem Server 7.5 Installation Successful but not started
Kali, I have not see those errors before, but here is my guess. Maybe the installer did a poor job of updating the script with local values? I would check the contents of the _server_install_location_/bin/arsystem script. See if you can find the string CHANGE_CONFDIR in that file. If you can... then well... it seems wrong to me. Also verify that the armonitor.conf file looks ok. (normally in a places like /etc/arsystem/_your_hostname_/armonitor.conf) You looking for what script(s) armonitor is starting. Verify that the arserverd process exists where armonitor.conf says it should. HTH. Good luck. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jul 29, 2009 at 6:30 AM, Kali Obsumkali.ob...@macquarie.com wrote: ** Hi, OS: Solaris DB: Sybase ASE 15, Sybase Client 12.5 After installation, the window says ARSystem Server was successfully installed but there's a message saying that the server was not started. When we try to manually start it, we get an error: -- couldn't set locale correctly couldn't set locale correctly egrep: can't open CHANGE_CONFDIR/ar.conf egrep: can't open CHANGE_CONFDIR/ar.conf Action Request System initializing. ./arsystem: WHERE/bin: does not exist -- Anybody understands this? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Perl Question
Carey,
Appreciate the info. I knew about the ARSPerl site and went there for
assistance on the install and also to look at code examples. That and this
board have been very helpful...especially of late. We have an initiative
to push more people into using Remedy here, which is great. The only bad
thing is that we also had a reorg and I lost one of my developers, so I
have been having to do more with less. It's been quite the challenge.
Thanks again!
Joe
Joseph Kasell
Senior Systems Engineer
Navy Federal Credit Union
Carey Matthew
Black
black@gmail. To
COM arslist@ARSLIST.ORG
Sent by: Action cc
Request System
discussion list Subject
(ARSList)Re: Perl Question
arsl...@arslist.
ORG
07/28/2009 03:17
PM
Please respond to
arsl...@arslist.o
RG
Joseph,
You will find some help for ARSPerl on ARSList.
However you may find more help on the ARSPerl mailing list(s) too.
https://lists.sourceforge.net/lists/listinfo/arsperl-users
Hope that helps some in the future. :)
Just to be clear, if the question is ARS related then ARSList is a
good place to ask it.(Even if your actual problem is a Perl/Java
issue. If it is directly ARS related.. then bring in on. :) ) However
there are also more specialized places to ask detailed niche ARS
questions too. (ARSPerl's list is only one of the other more specific
ARS sites that I can think of.)
--=20
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS =3D Action Request System(Remedy)
Love, then teach
Solution =3D People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Tue, Jul 28, 2009 at 1:40 PM, Joseph
Kaselljoseph_kas...@navyfederal.org wrote:
Hello listers!
I'm simultaneously diving into perl and arsperl for the first time and
I'=
m
seeing a lot of possibilities at what one can do. =A0I'm also running
int=
o a
bit of a headache in the following which, I'm sure, is a simple matter,
b=
ut
I'd like some advice.
The Perl script is as follows:
#!/usr/local/bin/perl
use ARS;
($c =3D ars_Login(servername, user, password)) || die ars_Login:
$ars_errstr;
if (!$c) {print(Could not connect to ARS ($ars_errstr)\n);exit(1);}
($r =3D ars_SetEntry($c, Joetest, 002, 0, 536870914,
Bob)) ||
=A0 =A0 =A0 =A0 =A0 =A0die $ars_errstr;
This works fine from the server console and from a run process within an
active link. =A0My question has to do with the set entry command. =A0How
=
can I
pass a variable from a Remedy field to field ID 536870914 on form Joetest
in this script instead of the hard-coded value of Bob? =A0Again, I'm
su=
re
this is a simple matter, but I'm new to this, and I'm very certain I'm
overlooking something. =A0Appreciate the help!
Joe
Joseph Kasell
Senior Systems Engineer
Navy Federal Credit Union
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User sees unaligned fields
Hi I have a user who sees fields as unaligned in User tool (with preference serevr), but they are aligned in Admin tool. Does anyone know how this can be? He has logged in and out ... -Trond ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SSRS AR ODBC Compatibility
We are currently using SSRS in SQL 2000 against our Remedy 6.3 database. We stopped using Crystal because, being a Microsoft shop, the powers that be wanted to use Microsoft's SSRS. I don't do that report developing because we already had individuals trained in SSRS but there are a number of reports currently being generated. I do not know how they are connecting to the database so I cannot say whether or not it is ODBC. Mac Rhoades Sr. Programmer/Analyst - Specialized Systems 3095 Satellite Blvd. Duluth, GA 30096 (678) 252-4364 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raj Kiran Sent: Wednesday, July 29, 2009 12:29 AM To: arslist@ARSLIST.ORG Subject: Re: SSRS AR ODBC Compatibility ** I remember during my last project, I contacted BMC regarding the compatibility of SSRS with AR System and was told that SSRS is not compatible with Remedy AR System. Could anybody please confirm this? Thanks, Raj On Tue, Jul 28, 2009 at 10:50 PM, shweta kumar shweta_kuma...@yahoo.com wrote: ** Has anyone done SQL Server Reporting using AR ODBC? Is SSRS comaptible with AR ODBC? Thanks Shweta _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from viruses or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image001.jpg
Re: User sees unaligned fields
Be sure to check the view of the form the user is referencing (tools, options, advanced - Default Form view) You can also wack the arf and arv Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Trond Valen Sent: Wednesday, July 29, 2009 8:13 AM To: arslist@ARSLIST.ORG Subject: User sees unaligned fields ** Hi I have a user who sees fields as unaligned in User tool (with preference serevr), but they are aligned in Admin tool. Does anyone know how this can be? He has logged in and out ... -Trond _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SSRS AR ODBC Compatibility
We've been using SSRS for years with AR System. Although we don't use the ARODBC driver, I don't see any reason why you couldn't--we just chose not to so we don't have to worry about Remedy permissions affecting our report content. Our report access is controlled via Windows authentication and roles so we don't need our reports filtering data based on Remedy permissions. You will want to set up a read-only login within the database to use with your report connection. We used SSRS version 2000 (AR v6x) and are now running v2005 against AR v7x without any problems. We just use the standard SQL connection. If you are making a direct connection to the database and pulling report data, how can it not be compatible? What they are probably telling you is they do not provide support for it so you are on your own. Personally, it's a very easy product to use, has real nice flexibility and capability especially considering it is free with your SQL Server license. We use it both on the web and on the back-end via direct URL calls and usually render the reports automatically in PDF or Excel format. You can also have the report come up in the reporting interface for them to enter/select parameters. There is only one instance where we use Crystal Reports and that is where we need fully-justified text which SSRS does not yet support. Since it is a User Tool report, the included Crystal DLL supports that. Everywhere else (over 150 reports) is all SSRS. One thing you will need to do if you do not use the ARODBC driver is to create a set of functions for date conversions, etc. We have a set we developed to go back and forth between integer and various date formats. You will also need to convert any attribute menus and status fields to their clear-text values. We do some of that within the report query (SQL statement) and some within the reports using IIF. We've also stressed the use of character menus versus attribute menus in all new development to simplify report delivery. I recommend you use the ARODBC driver initially because it is less work and you don't need to perform all of the extra conversions within SQL, the report, or using functions/stored procedures. We did use the ARODBC driver initially and it did work. //SIGNED// Craig Carter Supervisor, IT Specialist, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raj Kiran Sent: Tuesday, July 28, 2009 10:29 PM To: arslist@ARSLIST.ORG Subject: Re: SSRS AR ODBC Compatibility ** I remember during my last project, I contacted BMC regarding the compatibility of SSRS with AR System and was told that SSRS is not compatible with Remedy AR System. Could anybody please confirm this? Thanks, Raj On Tue, Jul 28, 2009 at 10:50 PM, shweta kumar shweta_kuma...@yahoo.com wrote: ** Has anyone done SQL Server Reporting using AR ODBC? Is SSRS comaptible with AR ODBC? Thanks Shweta _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARSystem Server 7.5 Installation Successful but not started
Any errors in the install log? Also if this was a unix install, how did you install it (root for example)? Howard On Wed, Jul 29, 2009 at 6:30 AM, Kali Obsum kali.ob...@macquarie.comwrote: ** Hi, *OS: Solaris* *DB: Sybase ASE 15, Sybase Client 12.5* After installation, the window says ARSystem Server was successfully installed but there's a message saying that the server was not started. When we try to manually start it, we get an error: -- couldn't set locale correctly couldn't set locale correctly egrep: can't open CHANGE_CONFDIR/ar.conf egrep: can't open CHANGE_CONFDIR/ar.conf Action Request System initializing. ./arsystem: WHERE/bin: does not exist -- Anybody understands this? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Filter Guide Loop within a Loop
I searched through the defects and there were a number associated with filter guide. SW00316201 Disposition (Verified) Fixed AR System 7.1 Server Workflow Filter Guide table loop... guide walks through same row if table is based on same supporting form. SW00299842 Disposition (In QA) Fixed AR System 7.1 Server Workflow Filter Guide table loop... guide walks through same row if table is based on same supporting form. SW00259718 Disposition (Verified) Fixed AR System 7.0.1 Server Having problem while Looping table with filter guides SW00236617 Disposition (Verified) Fixed AR System 6.3 Server problem with server side table loop using filter guide SW00215315 Disposition (Verified) Fixed AR System 6.00.01 Server problem with server side table loop using filter guide Performance I have a problem where I am using filter guides to loop through server-side table fields. There are 2 loops (i.e. an inner loop nested within an outer loop). The outer loop on a table in Form A does a push-fields to create a record in Form B. I'm implementing this in 7.1. The 7.1 defect doesn't seem to apply to my requirement but SW00259718 for v7.01 seems like a fit. Have anyone successfully implemented an inner loop nested without an outer loop in v7.1? Also, what does Disposition = Verified, Resolution = Fixed mean? Does this mean it's included in a patch? Thanks. Tina Jarl Grøneng wrote: Does rememeber that in an earlier version of AR System there was a bug related to this (loop inside loop). Cant remember the version -- Jarl 2009/7/29 tina flores csoukn...@columnit.com: Hello Listers, I'm working on a client requirement: People relationship on a child CI needs to be updated when a custom checkbox is filled out. I searched through previous posts and my filter and filter guide is based on a previous post on this forum: Filter OutsideLoopCG has a call guide action to call filter guide OutsideGuide. Filter guide OutsideGuide includes filters OutsideLoopFilter1 and InsideLoopCG. Filter InsideLoopCG calls filter guide InsideGuide. From the logs, I can see that each row on the Relationships table loops through each entry in the People table. However, only the last entry in the People table gets pushed through. I even postfix two special characters ( `! ) on the filters within the filter guide. But somehow only the last entry on the People table is pushed. Did I missed something? Your input is highly appreciated. Thanks! Tina -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24709403.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24719391.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Blocking request for editing by another user
Hi list How can I avoid simultaneous editing of the request by different users? Thank for advice ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Blocking request for editing by another user
Create a field on the form, and a button. The button will show Lock/Unlock. The basic premise will be that users can lock or unlock a ticket. If a ticket is unlocked, then the button will display Lock. If the ticket is locked, then button will display Unlock. If a user hits the Lock button, then their userid and a timestamp is placed in the field, then a commit changes is done. Now, they have control of the ticket. If the next user comes in and opens the same ticket, workflow that runs on window open or loaded will check to see if that field is empty. If it is not, and if the current user is not the user in the field, then remedy knows the ticket is locked, and will present the user a message to inform them that XXX has locked this ticket on YYY date/time. The active link will also change most/all of the fields to read only. You will also need to have a group of people that can force an unlock, in the event someone has gone home leaving a ticket locked. You might also create an escalation that will go through each night and unlock tickets that have been locked for XXX number of days. Also, whenever a ticket is moved into your terminal status, be it fixed, resolved, closed, whatever, then you will need to unlock it so your normal workflow that works with closed tickets will work properly. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andrey Sent: Wednesday, July 29, 2009 8:33 AM To: arslist@ARSLIST.ORG Subject: Blocking request for editing by another user Hi list How can I avoid simultaneous editing of the request by different users? Thank for advice ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: mid tier
Yup, Sorry about that - Yahoo had a problem at that time and kept prompting me that the message was not sent with a resend button that I clicked about 4 times before it finally sent but it looks like it accepted all the 4 or 5 other clicks.. Joe From: ATT SBC atta...@sbcglobal.net To: arslist@ARSLIST.ORG Sent: Wednesday, July 29, 2009 12:31:32 AM Subject: Re: mid tier ** Joe, Looks like you inadvertantly sent the response more than once -- Shyam On Jul 28, 2009, at 8:56 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** If you are on UNIX you can write a cron job to delete the contents of the cache subfolder in the Mid-Tier installation directory. If you are on Windows, a batch job to delete the same run as a scheduled task can do the same thing.. On deletion of this, any attempt to login into the AR Server from a WEB client will generate the new cache.. Joe From: remedydon mrohinikanth2...@gmail.com To: arslist@ARSLIST.ORG Sent: Tuesday, July 28, 2009 9:12:50 PM Subject: Re: mid tier Hi, I want to automate the MidTier Cache Flushing Process..using any scripts or anything... Do u know any method by which we can automate the cache flush process on weekly basis? Thanks, J ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Filter Guide Loop within a Loop
Yes, i see it's performing the push actions out of phase and for each entry in the Relationship tab, it does a push to the 3 different People entries I have in the AST:AssetPeople form. And the outer loop goes through each row in the Relationship table and the inner loop does a table walk in the People table. Only thing is the last entry in the People table gets pushed through in the Child CIs. LJ LongWing (Head) wrote: When you turn on the Filter logging, you should see it performing the pushes out of phase, and you should be able to see what it's pushing, when you look at those logs do you see it pushing the different values, or do you see it pushing the same value multiple times? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Tuesday, July 28, 2009 8:23 PM To: arslist@ARSLIST.ORG Subject: Re: Filter Guide Loop within a Loop Yes. I have the `! on the two filters with the Push Action...But that doesn't seem to do the trick. LJ LongWing (Head) wrote: The `! Needs to be on the filter with the Push action, is that how you have it? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Tuesday, July 28, 2009 5:01 PM To: arslist@ARSLIST.ORG Subject: Filter Guide Loop within a Loop Hello Listers, I'm working on a client requirement: People relationship on a child CI needs to be updated when a custom checkbox is filled out. I searched through previous posts and my filter and filter guide is based on a previous post on this forum: Filter OutsideLoopCG has a call guide action to call filter guide OutsideGuide. Filter guide OutsideGuide includes filters OutsideLoopFilter1 and InsideLoopCG. Filter InsideLoopCG calls filter guide InsideGuide. From the logs, I can see that each row on the Relationships table loops through each entry in the People table. However, only the last entry in the People table gets pushed through. I even postfix two special characters ( `! ) on the filters within the filter guide. But somehow only the last entry on the People table is pushed. Did I missed something? Your input is highly appreciated. Thanks! Tina -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24709 403.ht ml Sent from the ARS (Action Request System) mailing list archive at Nabble.com. __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24711315.ht ml Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24719592.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Blocking request for editing by another user
Thanks for reply Gary, another words - BMC does not provide a standard way to solve this problem? 2009/7/29 Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil: Create a field on the form, and a button. The button will show Lock/Unlock. The basic premise will be that users can lock or unlock a ticket. If a ticket is unlocked, then the button will display Lock. If the ticket is locked, then button will display Unlock. If a user hits the Lock button, then their userid and a timestamp is placed in the field, then a commit changes is done. Now, they have control of the ticket. If the next user comes in and opens the same ticket, workflow that runs on window open or loaded will check to see if that field is empty. If it is not, and if the current user is not the user in the field, then remedy knows the ticket is locked, and will present the user a message to inform them that XXX has locked this ticket on YYY date/time. The active link will also change most/all of the fields to read only. You will also need to have a group of people that can force an unlock, in the event someone has gone home leaving a ticket locked. You might also create an escalation that will go through each night and unlock tickets that have been locked for XXX number of days. Also, whenever a ticket is moved into your terminal status, be it fixed, resolved, closed, whatever, then you will need to unlock it so your normal workflow that works with closed tickets will work properly. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Blocking request for editing by another user
No. The standard way is that multiple people can check out copies of the original. The problem with that is that the first person to save changes to their copy updates the original without updating the other copies. That means that subsequent users saving their copies will see a message asking them if they want to basically overwrite the first person's changes with their own. I think you already see the potential problems with that. My personal preference would be to work on the business practices around assignments and group memberships to minimize the incidence of duplicate modifiers of the same record. Rick -Original Message- From: Andrey lice...@gmail.com Date: Wed, 29 Jul 2009 17:03:46 To: arslist@ARSLIST.ORG Subject: Re: Blocking request for editing by another user Thanks for reply Gary, another words - BMC does not provide a standard way to solve this problem? 2009/7/29 Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil: Create a field on the form, and a button. The button will show Lock/Unlock. The basic premise will be that users can lock or unlock a ticket. If a ticket is unlocked, then the button will display Lock. If the ticket is locked, then button will display Unlock. If a user hits the Lock button, then their userid and a timestamp is placed in the field, then a commit changes is done. Now, they have control of the ticket. If the next user comes in and opens the same ticket, workflow that runs on window open or loaded will check to see if that field is empty. If it is not, and if the current user is not the user in the field, then remedy knows the ticket is locked, and will present the user a message to inform them that XXX has locked this ticket on YYY date/time. The active link will also change most/all of the fields to read only. You will also need to have a group of people that can force an unlock, in the event someone has gone home leaving a ticket locked. You might also create an escalation that will go through each night and unlock tickets that have been locked for XXX number of days. Also, whenever a ticket is moved into your terminal status, be it fixed, resolved, closed, whatever, then you will need to unlock it so your normal workflow that works with closed tickets will work properly. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
.NET API and Filter Notification
Trying to use the .NET API (7.1) to pull the values that are found in the Messages and Template tabs for a notification action. I have been able to get the base notification information, and have also found a class called AdvancedNotificationAction, but I cannot figure how to retrieve it. Anybody have any thoughts? Thank you. Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Blocking request for editing by another user
Hello Andrey, Set up a flag that gets updated with a direct SQL with the LoginID of the person who first opened the ticket, the moment the first person opens the ticket for editing, and display a warning that the ticket is being edited by another user if some other user opens the same ticket.. Reset this flag to null the moment the first user closes or saves the ticket. That may be the quickest and dirtiest way of doing it. Joe From: Andrey lice...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, July 29, 2009 9:32:44 AM Subject: Blocking request for editing by another user Hi list How can I avoid simultaneous editing of the request by different users? Thank for advice ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Filter Guide Loop within a Loop
I quite often, as suggested by other posters, pull the values I want out of column and set them into DO fields, then do the push from those fields instead of the columns, if that doesn't do what you are expecting, you may have a logic problem in your workflow. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Wednesday, July 29, 2009 7:44 AM To: arslist@ARSLIST.ORG Subject: Re: Filter Guide Loop within a Loop Yes, i see it's performing the push actions out of phase and for each entry in the Relationship tab, it does a push to the 3 different People entries I have in the AST:AssetPeople form. And the outer loop goes through each row in the Relationship table and the inner loop does a table walk in the People table. Only thing is the last entry in the People table gets pushed through in the Child CIs. LJ LongWing (Head) wrote: When you turn on the Filter logging, you should see it performing the pushes out of phase, and you should be able to see what it's pushing, when you look at those logs do you see it pushing the different values, or do you see it pushing the same value multiple times? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Tuesday, July 28, 2009 8:23 PM To: arslist@ARSLIST.ORG Subject: Re: Filter Guide Loop within a Loop Yes. I have the `! on the two filters with the Push Action...But that doesn't seem to do the trick. LJ LongWing (Head) wrote: The `! Needs to be on the filter with the Push action, is that how you have it? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tina flores Sent: Tuesday, July 28, 2009 5:01 PM To: arslist@ARSLIST.ORG Subject: Filter Guide Loop within a Loop Hello Listers, I'm working on a client requirement: People relationship on a child CI needs to be updated when a custom checkbox is filled out. I searched through previous posts and my filter and filter guide is based on a previous post on this forum: Filter OutsideLoopCG has a call guide action to call filter guide OutsideGuide. Filter guide OutsideGuide includes filters OutsideLoopFilter1 and InsideLoopCG. Filter InsideLoopCG calls filter guide InsideGuide. From the logs, I can see that each row on the Relationships table loops through each entry in the People table. However, only the last entry in the People table gets pushed through. I even postfix two special characters ( `! ) on the filters within the filter guide. But somehow only the last entry on the People table is pushed. Did I missed something? Your input is highly appreciated. Thanks! Tina -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p2470 9 403.ht ml Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _ _ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _ _ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24711 315.ht ml Sent from the ARS (Action Request System) mailing list archive at Nabble.com. __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24719592.ht ml Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: calender based group
Well...if your applications are Deployable, you could setup something that fires at the beginning of the period that maps groups they are in to roles, enabling their access to the role, then at the end of the allow period, unmap those roles. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of shweta kumar Sent: Tuesday, July 28, 2009 10:44 PM To: arslist@ARSLIST.ORG Subject: calender based group ** Hello everybody We have a requirement to enable group moratorium. Some groups need to be active only during certain days of the year. How can this be achieved? Can business holiday be used for this purpose? Thanks Shweta _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Upgrade issues with 7.1
Hi Everyone, We keep seeing the below error in our arerror.log. We have already verified that we have enough memory allocated and we have increased our thread counts. BMC technical support cannot seem to help us and we have done everything that was suggested in forums. We have upgraded 3 test servers from 6.3 to 7.1 and all of them are displaying the same error. There are no other errors showing up in our armonitor.logs either. We are not seeing any issues while logged in, but we want to make sure that this issue is resolved before we upgrade our production server. We know that ARERR 8747 is also a false error so that is not helping us either. We have only upgraded the server and not any other ITSM applications since we do not use them. We are currently on AIX 5.3 and Oracle 10g. Any suggestions would be appreciated. Thank you, Jaimie Wed Jul 29 08:46:00 2009 15 Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Storing MSDN licenses in the CMDB
Good morning, We're working on getting client software into the CMDB, including tracking licenses and contracts in Asset Management. The problem is that we have run into a situation that doesn't quite fit into what we are trying to do. Here's the scenario. Let's say we own 200 Visio 2007 licenses, and have that on its own Contract with a license key or keys that we use for that. Everything works fine, and we have our processes in place to maintain that data. The issue starts when we bring MSDN into play. According to the MSDN agreement, each person that holds an MSDN contract has the right to install one copy of Visio 2007, amongst many other applications. Obviously, the people who have MSDN licenses have admin rights to their PCs so they can install Visio at will. When we run our audits, the discovery software just knows that Visio 2007 is installed, not that it appears to be a part of MSDN. So that one MSDN licensed version of Visio 2007 causes us to appear to be out of compliance with Microsoft. My thought was to create separate contracts for MSDN, but it is impractical because you would have to create one contract for each piece of software that each MSDN user can potentially install. So there is an overabundance of data. Then, there is no way to force the user to tie the CI of Visio that is on their machine to the MSDN Visio 2007 for Shawn Pierson contract, and if they don't manually tie it, the system will probably just attach them to the primary contract. How do you all deal with tracking MSDN licenses? Is there a simple way that I just haven't seen yet? Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Upgrade issues with 7.1
I'm by no means an expert on Unix systems, but this is Remedy complaining about the ability to kick off os level threads...so this is something you will need to tweak at the OS Level, not Remedy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Wednesday, July 29, 2009 9:21 AM To: arslist@ARSLIST.ORG Subject: Upgrade issues with 7.1 Hi Everyone, We keep seeing the below error in our arerror.log. We have already verified that we have enough memory allocated and we have increased our thread counts. BMC technical support cannot seem to help us and we have done everything that was suggested in forums. We have upgraded 3 test servers from 6.3 to 7.1 and all of them are displaying the same error. There are no other errors showing up in our armonitor.logs either. We are not seeing any issues while logged in, but we want to make sure that this issue is resolved before we upgrade our production server. We know that ARERR 8747 is also a false error so that is not helping us either. We have only upgraded the server and not any other ITSM applications since we do not use them. We are currently on AIX 5.3 and Oracle 10g. Any suggestions would be appreciated. Thank you, Jaimie Wed Jul 29 08:46:00 2009 15 Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Upgrade issues with 7.1
We see that error all the time when we are shutting down the ARS binaries. It is due to the fact that the thread that does the logging is closed before the other threads. Stop the app and delete the arerror.log file. When you restart the app check if you still receive the error. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, July 29, 2009 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade issues with 7.1 I'm by no means an expert on Unix systems, but this is Remedy complaining about the ability to kick off os level threads...so this is something you will need to tweak at the OS Level, not Remedy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Wednesday, July 29, 2009 9:21 AM To: arslist@ARSLIST.ORG Subject: Upgrade issues with 7.1 Hi Everyone, We keep seeing the below error in our arerror.log. We have already verified that we have enough memory allocated and we have increased our thread counts. BMC technical support cannot seem to help us and we have done everything that was suggested in forums. We have upgraded 3 test servers from 6.3 to 7.1 and all of them are displaying the same error. There are no other errors showing up in our armonitor.logs either. We are not seeing any issues while logged in, but we want to make sure that this issue is resolved before we upgrade our production server. We know that ARERR 8747 is also a false error so that is not helping us either. We have only upgraded the server and not any other ITSM applications since we do not use them. We are currently on AIX 5.3 and Oracle 10g. Any suggestions would be appreciated. Thank you, Jaimie Wed Jul 29 08:46:00 2009 15 Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Storing MSDN licenses in the CMDB
Shawn, what if you made MSDN a separate software package or suite, which would then contain separate Visio, etc. products. You might have to create separate products in the DSL for MSDN and non-MSDN, if they don't exist already. Might also have to add an attribute to track a user's MSDN eligibility/membership, but that doesn't seem very complex. Rick On Wed, Jul 29, 2009 at 8:30 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** Good morning, We’re working on getting client software into the CMDB, including tracking licenses and contracts in Asset Management. The problem is that we have run into a situation that doesn’t quite fit into what we are trying to do. Here’s the scenario. Let’s say we own 200 Visio 2007 licenses, and have that on its own Contract with a license key or keys that we use for that. Everything works fine, and we have our processes in place to maintain that data. The issue starts when we bring MSDN into play. According to the MSDN agreement, each person that holds an MSDN contract has the right to install one copy of Visio 2007, amongst many other applications. Obviously, the people who have MSDN licenses have admin rights to their PCs so they can install Visio at will. When we run our audits, the discovery software just knows that Visio 2007 is installed, not that it appears to be a part of MSDN. So that one MSDN licensed version of Visio 2007 causes us to appear to be out of compliance with Microsoft. My thought was to create separate contracts for MSDN, but it is impractical because you would have to create one contract for each piece of software that each MSDN user can potentially install. So there is an overabundance of data. Then, there is no way to force the user to tie the CI of Visio that is on their machine to the “MSDN Visio 2007 for Shawn Pierson” contract, and if they don’t manually tie it, the system will probably just attach them to the primary contract. How do you all deal with tracking MSDN licenses? Is there a simple way that I just haven’t seen yet? Thanks, *Shawn Pierson * Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Upgrade issues with 7.1
WowI completely missed Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Yes, I agree with Fredrick, turn off your workflow logging (filter, api, etc) and then restart...I would not expect that error if you don't have logging turned on at startup/shutdown... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 29, 2009 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade issues with 7.1 We see that error all the time when we are shutting down the ARS binaries. It is due to the fact that the thread that does the logging is closed before the other threads. Stop the app and delete the arerror.log file. When you restart the app check if you still receive the error. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, July 29, 2009 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade issues with 7.1 I'm by no means an expert on Unix systems, but this is Remedy complaining about the ability to kick off os level threads...so this is something you will need to tweak at the OS Level, not Remedy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Wednesday, July 29, 2009 9:21 AM To: arslist@ARSLIST.ORG Subject: Upgrade issues with 7.1 Hi Everyone, We keep seeing the below error in our arerror.log. We have already verified that we have enough memory allocated and we have increased our thread counts. BMC technical support cannot seem to help us and we have done everything that was suggested in forums. We have upgraded 3 test servers from 6.3 to 7.1 and all of them are displaying the same error. There are no other errors showing up in our armonitor.logs either. We are not seeing any issues while logged in, but we want to make sure that this issue is resolved before we upgrade our production server. We know that ARERR 8747 is also a false error so that is not helping us either. We have only upgraded the server and not any other ITSM applications since we do not use them. We are currently on AIX 5.3 and Oracle 10g. Any suggestions would be appreciated. Thank you, Jaimie Wed Jul 29 08:46:00 2009 15 Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Disable Red X
Hi All, Is there a way to disable the close window X in the upper right corner of a dialog? Depending one of several sets of criteria, when a ticket is closed, a dialog window opens asking a series of Yes/No questions before they can save the ticket. Problem is the users are using the X in the upper right hand corner to close the dialog window which breaks the workflow. Because of the many criteria's used I really don't want to have to add a field like Questions Answered since it might conflict with those users who don't need to answer the questions. ARS 6.3 patch 20 Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com Today. This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Disable Red X
In the user tool that's one of the options when opening the dialog, in the
web, from what I understand there is some java script you can use
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Wednesday, July 29, 2009 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Disable Red X
**
Hi All,
Is there a way to disable the close window X in the upper right corner of a
dialog?
Depending one of several sets of criteria, when a ticket is closed, a dialog
window opens asking a series of Yes/No questions before they can save the
ticket. Problem is the users are using the X in the upper right hand corner
to close the dialog window which breaks the workflow.
Because of the many criteria's used I really don't want to have to add a
field like Questions Answered since it might conflict with those users who
don't need to answer the questions.
ARS 6.3 patch 20
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite
mailto:mbritt...@navisite.com mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
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Re: Blocking request for editing by another user
Misi has something as well. http://www.rrr.se/en/products/rrrlock.html There's a flowchart there that will give you the general idea. Thad Esser Remedy Developer Did you ever wonder why we had to run for shelter when the promise of a brave new world unfurled beneath a clear blue sky? - Pink Floyd | | From: | | --| |Joe DeSouza joe_rem...@yahoo.com | --| | | To:| | --| |arslist@ARSLIST.ORG | --| | | Date: | | --| |07/29/2009 08:14 AM | --| | | Subject: | | --| |Re: Blocking request for editing by another user | --| | | Sent by: | | --| |Action Request System discussion list(ARSList) arslist@ARSLIST.ORG | --| ** Hello Andrey, Set up a flag that gets updated with a direct SQL with the LoginID of the person who first opened the ticket, the moment the first person opens the ticket for editing, and display a warning that the ticket is being edited by another user if some other user opens the same ticket.. Reset this flag to null the moment the first user closes or saves the ticket. That may be the quickest and dirtiest way of doing it. Joe From: Andrey lice...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, July 29, 2009 9:32:44 AM Subject: Blocking request for editing by another user Hi list How can I avoid simultaneous editing of the request by different users? Thank for advice _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Trying to use BackChannel (AR Mid-Tier v7.0)
Thanks for the encouragement, I am indeed tempted to raise it with the server administrators via a different route as a result. My first attempt via my manager who has some degree of responsibility with the system just got stonewalled - I suspect that Web Services aren't used within the organisation at present and they have no inclination to do so. Before doing so, I tried 2 things, one was to use HelpDesk_Modify_Service to see if doing a subseqent modify after create would activate the incident somehow. The response I got to this was ARERR [8961] Required element expected in the input XML document (actually the element mentioned: Categorization_Tier_1 was present). This led me to the discussion in http://www.mail-archive.com/arslist@arslist.org/msg43177.html which is on similar lines to the issue Harry described. I also tried making a number of fields in the original HelpDesk_Submit_Service empty and found only Status and Action needed to be there to get a response with the incident number. Not sure what to conclude from this apart that nothing can be inferred about the completeness or otherwise of the fully populated request I was originally testing with. Below is the minimal request that I ended up with. soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:urn=urn:HPD_IncidentInterface_Create_WS soapenv:Header urn:AuthenticationInfo urn:userNameMark.Courtenay/urn:userName urn:passwordsecret/urn:password !--Optional:-- urn:authentication/urn:authentication !--Optional:-- urn:locale/urn:locale !--Optional:-- urn:timeZone/urn:timeZone /urn:AuthenticationInfo /soapenv:Header soapenv:Body urn:HelpDesk_Submit_Service urn:Assigned_Group/ urn:Assigned_Group_Shift_Name/ urn:Assigned_Support_Company/ urn:Assigned_Support_Organization/ urn:Assignee/ urn:Categorization_Tier_1/ urn:Categorization_Tier_2/ urn:Categorization_Tier_3/ urn:CI_Name/ urn:Closure_Manufacturer/ urn:Closure_Product_Category_Tier1/ urn:Closure_Product_Category_Tier2/ urn:Closure_Product_Category_Tier3/ urn:Closure_Product_Model_Version/ urn:Closure_Product_Name/ urn:Department/ urn:First_Name/ urn:Impact/ urn:Last_Name/ urn:Lookup_Keyword/ urn:Manufacturer/ urn:Product_Categorization_Tier_1/ urn:Product_Categorization_Tier_2/ urn:Product_Categorization_Tier_3/ urn:Product_Model_Version/ urn:Product_Name/ urn:Reported_Source/ urn:Resolution/ urn:Resolution_Category_Tier_1/ urn:Resolution_Category_Tier_2/ urn:Resolution_Category_Tier_3/ urn:Service_Type/ urn:StatusNew/urn:Status urn:ActionCREATE/urn:Action urn:Work_Info_Summary/ urn:Create_Request/ urn:Summary/ urn:Notes/ urn:Urgency/ /urn:HelpDesk_Submit_Service /soapenv:Body /soapenv:Envelope -- Mark, Not exactly broken, your code to open the ticket from the HPD_IncidentInterface_Create_WS form could be perfect. But if your HPD_IncidentInterface_Create_WS form was a copy of the HPD_IncidentInterface_Create with some tweaking for the Web Service, then it is going to look for an entry in the Operational Catalog Setup form. Yes, I believe that you are stuck until you get help from someone with administrative access. It may be all you need is have them create an entry in the Operational Catalog Setup form and your done. And I think there is a good chance of that because you have confirmation that an interface record was created. If further diagnoses is needed, the Remedy admin will have to do some filter and active link logging to see at which point the creation of the HPD:Helpedsk record fails. Personally, I find it amazing and admirable that you have gone to this extent to come up with your solution. I'm happy when someone has done a tenth of the work you have toward defining what they want and working on a solution. Hopefully your admin/developer/support person feels the same way and helps you finish this off quickly. Harry -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of grenadaguy Sent: Tuesday, July 28, 2009 14:24 To: arslist@ARSLIST.ORG Subject: Re: Trying to use BackChannel (AR Mid-Tier v7.0) Harry, are you saying that the installation I am trying to use is broken in some way for Web Services as a result of being an upgrade from a previous AR version (actually I think it was upgraded from v5)? If that is the case, then I guess I am stuck until I get somebody with administrative access to the server to fix the problem, possibly in the way you describe? What diagnostics could I get them to look at to determine if this is
Re: User sees unaligned fields
I've also seen this issue caused by the user having their Windows DPI settings set to Large Size. From the user's desktop, single-right-click on any blank spot. Single-left-click on Properties Single-left-click on Settings Single-left-click on Advanced Single-left-click on General tab If the DPI Settings isn't Normal Size (96 DPI) change it to Normal size. You'll probably have to reboot. Thad Esser Remedy Developer Did you ever wonder why we had to run for shelter when the promise of a brave new world unfurled beneath a clear blue sky? - Pink Floyd | | From: | | --| |Tanner, Doug doug.tan...@compass-usa.com | --| | | To:| | --| |arslist@ARSLIST.ORG | --| | | Date: | | --| |07/29/2009 05:23 AM | --| | | Subject: | | --| |Re: User sees unaligned fields | --| | | Sent by: | | --| |Action Request System discussion list(ARSList) arslist@ARSLIST.ORG | --| ** Be sure to check the view of the form the user is referencing (tools, options, advanced – Default Form view) You can also wack the arf and arv Doug From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of Trond Valen Sent: Wednesday, July 29, 2009 8:13 AM To: arslist@ARSLIST.ORG Subject: User sees unaligned fields ** Hi I have a user who sees fields as unaligned in User tool (with preference serevr), but they are aligned in Admin tool. Does anyone know how this can be? He has logged in and out ... -Trond _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person (s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. *
Re: Disable Red X
Mark,
This can be done in the active link that calls the dialog window. Look
in the area where your field mappings are and take the check out of the
box that says Show Close Button in Dialog.
Works like a charm.
Hope this helps.
Randy
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, July 29, 2009 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Disable Red X
**
In the user tool that's one of the options when opening the dialog, in
the web, from what I understand there is some java script you can use
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Wednesday, July 29, 2009 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Disable Red X
**
Hi All,
Is there a way to disable the close window X in the upper right corner
of a dialog?
Depending one of several sets of criteria, when a ticket is closed, a
dialog window opens asking a series of Yes/No questions before they can
save the ticket. Problem is the users are using the X in the upper right
hand corner to close the dialog window which breaks the workflow.
Because of the many criteria's used I really don't want to have to add a
field like Questions Answered since it might conflict with those users
who don't need to answer the questions.
ARS 6.3 patch 20
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from
NaviSite.
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This e-mail is the property of NaviSite, Inc. It is intended only for
the person or entity to which it is addressed and may contain
information that is privileged, confidential, or otherwise protected
from disclosure. Distribution or copying of this e-mail, or the
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recipient is prohibited.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
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DISCLAIMER Important! This message is intended for the above named person(s)
only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient
of this e-mail and have received it in error, please immediately notify the
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be protected by the attorney-client privilege and/or work product doctrine.
Accessing, copying, disseminating or re-using any of the information contained
in this e-mail by anyone other than the intended recipient is strictly
prohibited. Finally, you should check this email and any attachments for the
presence of viruses, as the sender accepts no liability for any damage caused
by any virus transmitted by this email. Thank you.
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Re: Filter Guide Loop within a Loop
Maybe David Easter can shed some light on how to interpret the various status values and what they mean in terms of expecting them in a patch or release. -- Shyam tina flores csoukn...@columnit.com wrote in message news:24719391.p...@talk.nabble.com... I searched through the defects and there were a number associated with filter guide. SW00316201 Disposition (Verified) Fixed AR System 7.1 Server Workflow Filter Guide table loop... guide walks through same row if table is based on same supporting form. SW00299842 Disposition (In QA) Fixed AR System 7.1 Server Workflow Filter Guide table loop... guide walks through same row if table is based on same supporting form. SW00259718 Disposition (Verified) Fixed AR System 7.0.1 Server Having problem while Looping table with filter guides SW00236617 Disposition (Verified) Fixed AR System 6.3 Server problem with server side table loop using filter guide SW00215315 Disposition (Verified) Fixed AR System 6.00.01 Server problem with server side table loop using filter guide Performance I have a problem where I am using filter guides to loop through server-side table fields. There are 2 loops (i.e. an inner loop nested within an outer loop). The outer loop on a table in Form A does a push-fields to create a record in Form B. I'm implementing this in 7.1. The 7.1 defect doesn't seem to apply to my requirement but SW00259718 for v7.01 seems like a fit. Have anyone successfully implemented an inner loop nested without an outer loop in v7.1? Also, what does Disposition = Verified, Resolution = Fixed mean? Does this mean it's included in a patch? Thanks. Tina Jarl Grøneng wrote: Does rememeber that in an earlier version of AR System there was a bug related to this (loop inside loop). Cant remember the version -- Jarl 2009/7/29 tina flores csoukn...@columnit.com: Hello Listers, I'm working on a client requirement: People relationship on a child CI needs to be updated when a custom checkbox is filled out. I searched through previous posts and my filter and filter guide is based on a previous post on this forum: Filter OutsideLoopCG has a call guide action to call filter guide OutsideGuide. Filter guide OutsideGuide includes filters OutsideLoopFilter1 and InsideLoopCG. Filter InsideLoopCG calls filter guide InsideGuide. From the logs, I can see that each row on the Relationships table loops through each entry in the People table. However, only the last entry in the People table gets pushed through. I even postfix two special characters ( `! ) on the filters within the filter guide. But somehow only the last entry on the People table is pushed. Did I missed something? Your input is highly appreciated. Thanks! Tina -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24709403.ht ml Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24719391.ht ml Sent from the ARS (Action Request System) mailing list archive at Nabble.com. -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Upgrade issues with 7.1
I turned off logging and then deleted the arerror.log. I then restarted the server and am getting the same error. It only occurs during starting/stopping the server. On Jul 29, 12:05 pm, LJ Longwing lj.longw...@gmail.com wrote: WowI completely missed Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Yes, I agree with Fredrick, turn off your workflow logging (filter, api, etc) and then restart...I would not expect that error if you don't have logging turned on at startup/shutdown... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 29, 2009 9:58 AM To: arsl...@arslist.org Subject: Re: Upgrade issues with 7.1 We see that error all the time when we are shutting down the ARS binaries. It is due to the fact that the thread that does the logging is closed before the other threads. Stop the app and delete the arerror.log file. When you restart the app check if you still receive the error. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, July 29, 2009 10:38 AM To: arsl...@arslist.org Subject: Re: Upgrade issues with 7.1 I'm by no means an expert on Unix systems, but this is Remedy complaining about the ability to kick off os level threads...so this is something you will need to tweak at the OS Level, not Remedy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Wednesday, July 29, 2009 9:21 AM To: arsl...@arslist.org Subject: Upgrade issues with 7.1 Hi Everyone, We keep seeing the below error in our arerror.log. We have already verified that we have enough memory allocated and we have increased our thread counts. BMC technical support cannot seem to help us and we have done everything that was suggested in forums. We have upgraded 3 test servers from 6.3 to 7.1 and all of them are displaying the same error. There are no other errors showing up in our armonitor.logs either. We are not seeing any issues while logged in, but we want to make sure that this issue is resolved before we upgrade our production server. We know that ARERR 8747 is also a false error so that is not helping us either. We have only upgraded the server and not any other ITSM applications since we do not use them. We are currently on AIX 5.3 and Oracle 10g. Any suggestions would be appreciated. Thank you, Jaimie Wed Jul 29 08:46:00 2009 15 Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() ____ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Upgrade issues with 7.1
Hmmmnot sure then...sorry -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Wednesday, July 29, 2009 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade issues with 7.1 I turned off logging and then deleted the arerror.log. I then restarted the server and am getting the same error. It only occurs during starting/stopping the server. On Jul 29, 12:05 pm, LJ Longwing lj.longw...@gmail.com wrote: WowI completely missed Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Yes, I agree with Fredrick, turn off your workflow logging (filter, api, etc) and then restart...I would not expect that error if you don't have logging turned on at startup/shutdown... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 29, 2009 9:58 AM To: arsl...@arslist.org Subject: Re: Upgrade issues with 7.1 We see that error all the time when we are shutting down the ARS binaries. It is due to the fact that the thread that does the logging is closed before the other threads. Stop the app and delete the arerror.log file. When you restart the app check if you still receive the error. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, July 29, 2009 10:38 AM To: arsl...@arslist.org Subject: Re: Upgrade issues with 7.1 I'm by no means an expert on Unix systems, but this is Remedy complaining about the ability to kick off os level threads...so this is something you will need to tweak at the OS Level, not Remedy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Wednesday, July 29, 2009 9:21 AM To: arsl...@arslist.org Subject: Upgrade issues with 7.1 Hi Everyone, We keep seeing the below error in our arerror.log. We have already verified that we have enough memory allocated and we have increased our thread counts. BMC technical support cannot seem to help us and we have done everything that was suggested in forums. We have upgraded 3 test servers from 6.3 to 7.1 and all of them are displaying the same error. There are no other errors showing up in our armonitor.logs either. We are not seeing any issues while logged in, but we want to make sure that this issue is resolved before we upgrade our production server. We know that ARERR 8747 is also a false error so that is not helping us either. We have only upgraded the server and not any other ITSM applications since we do not use them. We are currently on AIX 5.3 and Oracle 10g. Any suggestions would be appreciated. Thank you, Jaimie Wed Jul 29 08:46:00 2009 15 Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Getting the Request ID for a web service on submit
Getting the Request ID for a web service on submit We have an appliance that sends notifications to IP phones using Cisco UCM via a web service from Remedy to the appliance. The issue we are running into is that the web service call is done in a set fields action and the Request ID is not available in phase 1 on create. There is no issue calling the web service during a modify. The options I have considered are: 1. Set the web service filter to only fire on modify and doing a push field to the record that was just created to trigger web service. I don’t want to retrigger all of the other filters that just fired when the request was submitted. 2. We could push the record to another form that would call the web service. This isn’t too much trouble but I would like to avoid building a form just for this (even though it could be reused as a web service interface form). 3. Create an escalation that will set the flag field, triggering the web service call after the ticket is created. Again this would fire all of the filters just to send the info to the appliance, we already have a ton of escalations I don’t want to add another one if we don’t have to, and there would a delay in the notification being sent. How are other people handing sending the Request ID to a web service on submit? So far option 2 is looking like the best one. Thanks, Jason ARS 7.5 p1 MS SQL 2005 Windows 2008 x64 (both db and app servers) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Getting the Request ID for a web service on submit
If you add a display only field to the form, push a value to that field, as in option 1, and then have your web service filter trigger on that field being set, you could avoid having all your other filters fire again. You'd have to update the other filters to not fire if that new DO field is set, but it would still be doable, and you'd avoid having to create another form. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Wednesday, July 29, 2009 11:59 AM To: arslist@ARSLIST.ORG Subject: Getting the Request ID for a web service on submit ** Getting the Request ID for a web service on submit We have an appliance that sends notifications to IP phones using Cisco UCM via a web service from Remedy to the appliance. The issue we are running into is that the web service call is done in a set fields action and the Request ID is not available in phase 1 on create. There is no issue calling the web service during a modify. The options I have considered are: 1. Set the web service filter to only fire on modify and doing a push field to the record that was just created to trigger web service. I don't want to retrigger all of the other filters that just fired when the request was submitted. 2. We could push the record to another form that would call the web service. This isn't too much trouble but I would like to avoid building a form just for this (even though it could be reused as a web service interface form). 3. Create an escalation that will set the flag field, triggering the web service call after the ticket is created. Again this would fire all of the filters just to send the info to the appliance, we already have a ton of escalations I don't want to add another one if we don't have to, and there would a delay in the notification being sent. How are other people handing sending the Request ID to a web service on submit? So far option 2 is looking like the best one. Thanks, Jason ARS 7.5 p1 MS SQL 2005 Windows 2008 x64 (both db and app servers) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Disable Red X - RESOLVED
Randy LJ, Thank you for your responses. Disabling the Show Close Button in Dialog was the one I needed. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mckinnish, Randy Sent: Wednesday, July 29, 2009 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Disable Red X Mark, This can be done in the active link that calls the dialog window. Look in the area where your field mappings are and take the check out of the box that says Show Close Button in Dialog. Works like a charm. Hope this helps. Randy From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, July 29, 2009 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Disable Red X ** In the user tool that's one of the options when opening the dialog, in the web, from what I understand there is some java script you can use From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Wednesday, July 29, 2009 10:09 AM To: arslist@ARSLIST.ORG Subject: Disable Red X ** Hi All, Is there a way to disable the close window X in the upper right corner of a dialog? Depending one of several sets of criteria, when a ticket is closed, a dialog window opens asking a series of Yes/No questions before they can save the ticket. Problem is the users are using the X in the upper right hand corner to close the dialog window which breaks the workflow. Because of the many criteria's used I really don't want to have to add a field like Questions Answered since it might conflict with those users who don't need to answer the questions. ARS 6.3 patch 20 Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.comhttp://www.NaviSite.com Today. This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Saved Searches on Mid Tier
Hi All - I am trying to save a search on my Mid Tier client but the Searches button is not displaying. On my mid tier config screen I have my ARS server in the Preference Server(s), Data Visualization Module Server(s), Homepage Server, Authentication Server. They all say the same server name. I have verified that the AR System Searches Preference is installed. What else do I need to do to make this button show up? Thanks ARS/Midtier 7.1 p 6 IIS / Tomcat Windows ITSM 7.0.3 p 9 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Install Asset onto a working Incident/Problem/Change system?
An update. Apparently there were some fundamental errors during the original install of Incident that were not caught and corrected by that team. These errors were specifically in the area of integration with Asset/CMDB. The BMC-supported direction is a ground-up rebuild, which we are doing. So, not a trivial solution but we have a plan. Thanks to those who helped. Regards, Chuck Baldi On Mon, Jul 20, 2009 at 4:43 PM, Charles Baldi charles.ba...@gmail.comwrote: This is a development system, but we are prepping for an Asset install into production, which has the identical configuration (and same missing AST:BaseElement). I wonder if it is the authentication between the CMDB processes and ARServer. Any thoughts? Pending feedback from BMC, I will be trying to poke things with cmdbdriver to see if I get a different response. I will also try re-applying CMDB 2.1 patch 4 again to. I have good backups so getting to a known state is not a problem. Chuck On Mon, Jul 20, 2009 at 4:38 PM, Joe DeSouza joe_rem...@yahoo.comwrote: ** The SHR:Schema Names is not a meta data table so the AR System server should not really care about that entry if you are using the cmdbdriver to create that form. Is this a test system? If not you may just be better off trying to reinstall. Joe -- *From:* Charles Baldi charles.ba...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, July 20, 2009 4:29:43 PM *Subject:* Re: Install Asset onto a working Incident/Problem/Change system? ** The SHR:Schema Names form already had an entry, but the arschema table does not. On Mon, Jul 20, 2009 at 4:14 PM, Joe DeSouza joe_rem...@yahoo.comwrote: ** Does the arschema table have an entry for it already? Joe -- *From:* Charles Baldi charles.ba...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, July 20, 2009 4:07:55 PM *Subject:* Re: Install Asset onto a working Incident/Problem/Change system? ** Yes, same errors when importing manually. Fundamentally these are all because the AST:BaseElement form does not exist. I cannot find a def file that imports this and I believe that is because it is expected to be built from the CMDB through the Sync Asset UI process (cmdbdriver) which is failing to create the form. Chuck On Mon, Jul 20, 2009 at 2:52 PM, Joe DeSouza joe_rem...@yahoo.comwrote: ** And manually importing these fails too? Joe -- *From:* Charles Baldi charles.ba...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, July 20, 2009 1:43:15 PM *Subject:* Re: Install Asset onto a working Incident/Problem/Change system? ** Joe, Good suggestion, but the installer is not failing. It completes happily, but the summary table at the end (and the log files) show many, many def file load errors along the way. Chuck On Mon, Jul 20, 2009 at 1:33 PM, Joe DeSouza joe_rem...@yahoo.comwrote: ** The contents of your Share Application Properties form may be prompting your installer that Asset is already installed? Did you try clearing the Asset related entries in the Share Application Properties (entries with the current version you are trying to install) form and then trying to install it? If you choose the route to clear those entries, I would suggest that you take a backup of these entries and then delete them just in case you need to revert. Joe -- *From:* Charles Baldi charles.ba...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, July 20, 2009 1:17:54 PM *Subject:* Re: Install Asset onto a working Incident/Problem/Change system? ** So when I try to install Asset, I get 60 failed objects under the ast component and the culprit appears to be that the system is unable to create AST:BaseElement. If I try to force the creation using Sync Asset UI, I get the cryptic logs: Start processing of form AST:BaseElement Creating new form Will fetch display infor for form AST:BaseElement Will make the new Form AST:BaseElement that is an inner join on BMC.CORE:BMC_BaseElement Failed to create Form for: AST:BaseElement Form does not exist on server AST:BaseElement Of course the AST:BaseElement does not exist, that is why I am creating it! Has anyone seen this before or have suggestions on how to fix this? - I am logged-in as Demo with proper (administrator) privs - I confirm that Demo can create forms - I tried forcing things by creating a fake AST:BaseElement form I still get the can't create message. Have a call in with BMC but no response in over 24 hours :-( Chuck On Thu, Jul 16, 2009 at 2:19 PM, strauss stra...@unt.edu wrote: ** No. Install Asset 7.0.03 which is current to patch 003. Install Patch 007 which will bring Asset up to 007, but unfortunately will overwrite any changes 008 made to the other apps. Install Patch 008 or 009 which will bring ALL of the apps to the same
Re: Upgrade issues with 7.1
** I am wondering if it has something to do with the permissions under which the arsystem binaries are running within your Unix environment. Are you running as non-root? If so, does the error go away when running as root? It might be a starting point..Terry On Jul 29, 2009, LJ Longwing lj.longw...@gmail.com wrote: Hmmmnot sure then...sorry -Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of jaimieSent: Wednesday, July 29, 2009 11:25 AMTo: arslist@ARSLIST.ORGSubject: Re: Upgrade issues with 7.1I turned off logging and then deleted the arerror.log. I then restarted theserver and am getting the same error. It only occurs duringstarting/stopping the server.On Jul 29, 12:05pm, LJ Longwing lj.longw...@gmail.com wrote: WowI completely missed Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Yes, I agree with Fredrick, turn off your workflow logging (filter, api, etc) and then restart...I would not expect that error if you don't have logging turned on at startup/shutdown... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, July 29, 2009 9:58 AM To: arsl...@arslist.org Subject: Re: Upgrade issues with 7.1 We see that error all the time when we are shutting down the ARS binaries. It is due to the fact that the thread that does the logging is closed before the other threads. Stop the app and delete the arerror.log file. When you restart the app check if you still receive the error. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, July 29, 2009 10:38 AM To: arsl...@arslist.org Subject: Re: Upgrade issues with 7.1 I'm by no means an expert on Unix systems, but this is Remedy complaining about the ability to kick off os level threads...so this is something you will need to tweak at the OS Level, not Remedy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Wednesday, July 29, 2009 9:21 AM To: arsl...@arslist.org Subject: Upgrade issues with 7.1 Hi Everyone, We keep seeing the below error in our arerror.log. We have already verified that we have enough memory allocated and we have increased our thread counts. BMC technical support cannot seem to help us and we have done everything that was suggested in forums. We have upgraded 3 test servers from 6.3 to 7.1 and all of them are displaying the same error. There are no other errors showing up in our armonitor.logs either. We are not seeing any issues while logged in, but we want to make sure that this issue is resolved before we upgrade our production server. We know that ARERR 8747 is also a "false" error so that is not helping us either. We have only upgraded the server and not any other ITSM applications since we do not use them. We are currently on AIX 5.3 and Oracle 10g. Any suggestions would be appreciated. Thank you, Jaimie Wed Jul 29 08:46:00 2009 15 Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:00 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:00 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() Wed Jul 29 08:46:01 2009 0 : Unable to access thread local storage. (ARERR 8747) Wed Jul 29 08:46:01 2009 WriteWorkflowTraceLog() __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- Hide quoted text - - Show quoted text -___UNSUBSCRIBE or access ARSlist Archives at www.arslist.org PlatinumSponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: Saved Searches on Mid Tier
Hi Christi, You may need to enable the option(s) on the form properties from within the Admin Tool. Leonard Neely Column Technologies, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, July 29, 2009 11:41 AM To: arslist@ARSLIST.ORG Subject: Saved Searches on Mid Tier ** Hi All - I am trying to save a search on my Mid Tier client but the Searches button is not displaying. On my mid tier config screen I have my ARS server in the Preference Server(s), Data Visualization Module Server(s), Homepage Server, Authentication Server. They all say the same server name. I have verified that the AR System Searches Preference is installed. What else do I need to do to make this button show up? Thanks ARS/Midtier 7.1 p 6 IIS / Tomcat Windows ITSM 7.0.3 p 9 _ Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org mailto:cparge...@lhs.org 1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Permissions question...
This is probably something obvious, but I'm just not seeing it... I have a dev server with a set of permissions for my profile. When I log in to the user tool I can see the aradmin entry and select from it. When I use the exact same permissions on the Production server the aradmin choice is now not visible in the selections on the left pane of the user tool. What might cause this? These are the permissions for the profile... Thanks! Task User Task Process Config Task Manager Task Application Config 482 Problem Config Incident Config 17 Incident Master Problem Master Config Categorization User Security Notification Admin Licensing DSL Master Contact People HR Admin Contact Organization Admin Contact Location Admin Config Group Mapping Admin Config Categorization Admin ASE-Administrator Task Administrator Summary Definition Config Requester Console Master Requester Console Config Asset Viewer Command Event Master Approval Admin General Access Administrator Unrestricted Access Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Permissions question...
Hi Richard Might be too obvious - but do you have a fixed license on production? Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com copits.rich...@bwc.state.oh.us Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/29/2009 02:14 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Permissions question... ** This is probably something obvious, but I’m just not seeing it… I have a dev server with a set of permissions for my profile. When I log in to the user tool I can see the aradmin entry and select from it. When I use the exact same permissions on the Production server the aradmin choice is now not visible in the selections on the left pane of the user tool. What might cause this? These are the permissions for the profile… Thanks! Task User Task Process Config Task Manager Task Application Config 482 Problem Config Incident Config 17 Incident Master Problem Master Config Categorization User Security Notification Admin Licensing DSL Master Contact People HR Admin Contact Organization Admin Contact Location Admin Config Group Mapping Admin Config Categorization Admin ASE-Administrator Task Administrator Summary Definition Config Requester Console Master Requester Console Config Asset Viewer Command Event Master Approval Admin General Access Administrator Unrestricted Access Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Error 4918 in Modify action reply
I am setting up HTML formatted Assignment notification messages (Notification Message Tag=HPD-INC-GroupAssignment) in ITSM. Although the reply message contains the Request ID label/value pair, the Email Engine is returning error 4918 Missing Action Parameter with Appended Text Request ID. The action is Modify. I have tried this using Outlook 2003, Outlook 2007 and OWA as mail clients. The intent is to set field 'z1D Action' in form HPD:IncidentInterface to ASSIGN. A custom filter will handle setting the incident to In Progress and assign it to the support staff member who responds. Any idea why a Modify action is returning an error? Selected portion of HTML Body of message received in AR System Email Messages form in response to message generated by notification engine: -begin- PFORM target=_blank INPUT value=HPD:IncidentInterface type=hidden name=Schema INPUT value=INC1245 type=hidden name=Request ID INPUT value=Modify type=hidden name=Action INPUT value=SupportAction_Results type=hidden name=Result Template INPUT value=elided type=hidden name=Key INPUT value=ASSIGN type=hidden name=!z1D Action! /FORM/P BR##Modify##:[$$/u7Tkpew/7SMh6RfaWb2ZD+htXLUFV2EfZrQWIjom4iy1IQcqjGmBrVXiKr/5dPOIqwXWiGvPdY=$$]/DIV/BODY/HTML -end- Server Information Server Version: 7.1.00 Patch 002 200802011900 Hardware: Intel Pentium Operating System: Windows NT 5.2 Database Type: SQL -- SQL Server Database Version: 2005 - 9.00.3042.00 (Intel X86) Anticipating questions and comments: 1. The message containing the modify action originates from AR System to the user as part of the ITSM notification engine. 2. The user is not modifying any field values, adding new actions, or modifying existing actions when replying to the email that contains the modify action, nor is th Modify key modified. 3. The security key is valid. 4. The incoming mailbox is configured to allow modifications. I have tested this and can modify incidents in HPD:IncidentInterface using workflow. 5. The outgoing mailbox is not configured to delete outgoing notification messages. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Permissions question...
Oh man…..duh!..I must have looked at that a zillion times and it never registered. That was it…. Thank you….. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barb Wagner Sent: Wednesday, July 29, 2009 3:21 PM To: arslist@ARSLIST.ORG Subject: Re: Permissions question... Hi Richard Might be too obvious - but do you have a fixed license on production? Barb Wagner IBM Global Services 218-828-4135 bar...@us.ibm.com copits.rich...@bwc.state.oh.us Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/29/2009 02:14 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Permissions question... ** This is probably something obvious, but I’m just not seeing it… I have a dev server with a set of permissions for my profile. When I log in to the user tool I can see the aradmin entry and select from it. When I use the exact same permissions on the Production server the aradmin choice is now not visible in the selections on the left pane of the user tool. What might cause this? These are the permissions for the profile… Thanks! Task User Task Process Config Task Manager Task Application Config 482 Problem Config Incident Config 17 Incident Master Problem Master Config Categorization User Security Notification Admin Licensing DSL Master Contact People HR Admin Contact Organization Admin Contact Location Admin Config Group Mapping Admin Config Categorization Admin ASE-Administrator Task Administrator Summary Definition Config Requester Console Master Requester Console Config Asset Viewer Command Event Master Approval Admin General Access Administrator Unrestricted Access Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message.
Re: Saved Searches on Mid Tier
The form has Public view access and field 1 has Assignee Submitter read access. Looks like the other fields have submitter change access. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ Sent: Wednesday, July 29, 2009 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: Saved Searches on Mid Tier ** Hi Christi, You may need to enable the option(s) on the form properties from within the Admin Tool. Leonard Neely Column Technologies, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, July 29, 2009 11:41 AM To: arslist@ARSLIST.ORG Subject: Saved Searches on Mid Tier ** Hi All - I am trying to save a search on my Mid Tier client but the Searches button is not displaying. On my mid tier config screen I have my ARS server in the Preference Server(s), Data Visualization Module Server(s), Homepage Server, Authentication Server. They all say the same server name. I have verified that the AR System Searches Preference is installed. What else do I need to do to make this button show up? Thanks ARS/Midtier 7.1 p 6 IIS / Tomcat Windows ITSM 7.0.3 p 9 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Disable Red X - RESOLVED
I'm *fairly* certain that that option works wonderfully in the client
but will not work in the midtier. I think the browser explicitly forbids
disabling the little red X to prevent spyware purveyors from popping
undismissible popups. If someone knows of a way, PLEASE let me know!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Wednesday, July 29, 2009 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Disable Red X - RESOLVED
**
Randy LJ,
Thank you for your responses. Disabling the Show Close Button in Dialog
was the one I needed.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mckinnish, Randy
Sent: Wednesday, July 29, 2009 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Disable Red X
Mark,
This can be done in the active link that calls the dialog window. Look
in the area where your field mappings are and take the check out of the
box that says Show Close Button in Dialog.
Works like a charm.
Hope this helps.
Randy
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, July 29, 2009 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Disable Red X
**
In the user tool that's one of the options when opening the dialog, in
the web, from what I understand there is some java script you can use
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Wednesday, July 29, 2009 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Disable Red X
**
Hi All,
Is there a way to disable the close window X in the upper right corner
of a dialog?
Depending one of several sets of criteria, when a ticket is closed, a
dialog window opens asking a series of Yes/No questions before they can
save the ticket. Problem is the users are using the X in the upper right
hand corner to close the dialog window which breaks the workflow.
Because of the many criteria's used I really don't want to have to add a
field like Questions Answered since it might conflict with those users
who don't need to answer the questions.
ARS 6.3 patch 20
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from
NaviSite.
Visit www.NaviSite.com Today.
This e-mail is the property of NaviSite, Inc. It is intended only for
the person or entity to which it is addressed and may contain
information that is privileged, confidential, or otherwise protected
from disclosure. Distribution or copying of this e-mail, or the
information contained herein, to anyone other than the intended
recipient is prohibited.
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DISCLAIMER Important! This message is intended for the above named
person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the
intended recipient of this e-mail and have received it in error, please
immediately notify the sender by return email and then delete it from
your mailbox. This message may be protected by the attorney-client
privilege and/or work product doctrine. Accessing, copying,
disseminating or re-using any of the information contained in this
e-mail by anyone other than the intended recipient is strictly
prohibited. Finally, you should check this email and any attachments for
the presence of viruses, as the sender accepts no liability for any
damage caused by any virus transmitted by this email. Thank you.
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Respuesta automatica de Ruben Arellano
Me encuentro en viaje de negocios, con acceso limitado al correo electronico, cualquier requerimiento urgente puedes comunicarte con Raidy Ferres. Este mensaje no esta siendo reenviado ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Install Asset onto a working Incident/Problem/Change system?
All I can say is ouch. Could it been the order that items were installed in? Sent from Howard Richter's iPhone On Jul 29, 2009, at 2:45 PM, Charles Baldi charles.ba...@gmail.com wrote: ** An update. Apparently there were some fundamental errors during the original install of Incident that were not caught and corrected by that team. These errors were specifically in the area of integration with Asset/CMDB. The BMC-supported direction is a ground-up rebuild, which we are doing. So, not a trivial solution but we have a plan. Thanks to those who helped. Regards, Chuck Baldi On Mon, Jul 20, 2009 at 4:43 PM, Charles Baldi charles.ba...@gmail.com wrote: This is a development system, but we are prepping for an Asset install into production, which has the identical configuration (and same missing AST:BaseElement). I wonder if it is the authentication between the CMDB processes and ARServer. Any thoughts? Pending feedback from BMC, I will be trying to poke things with cmdbdriver to see if I get a different response. I will also try re-applying CMDB 2.1 patch 4 again to. I have good backups so getting to a known state is not a problem. Chuck On Mon, Jul 20, 2009 at 4:38 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** The SHR:Schema Names is not a meta data table so the AR System server should not really care about that entry if you are using the cmdbdriver to create that form. Is this a test system? If not you may just be better off trying to reinstall. Joe From: Charles Baldi charles.ba...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, July 20, 2009 4:29:43 PM Subject: Re: Install Asset onto a working Incident/Problem/Change system? ** The SHR:Schema Names form already had an entry, but the arschema table does not. On Mon, Jul 20, 2009 at 4:14 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** Does the arschema table have an entry for it already? Joe From: Charles Baldi charles.ba...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, July 20, 2009 4:07:55 PM Subject: Re: Install Asset onto a working Incident/Problem/Change system? ** Yes, same errors when importing manually. Fundamentally these are all because the AST:BaseElement form does not exist. I cannot find a def file that imports this and I believe that is because it is expected to be built from the CMDB through the Sync Asset UI process (cmdbdriver) which is failing to create the form. Chuck On Mon, Jul 20, 2009 at 2:52 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** And manually importing these fails too? Joe From: Charles Baldi charles.ba...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, July 20, 2009 1:43:15 PM Subject: Re: Install Asset onto a working Incident/Problem/Change system? ** Joe, Good suggestion, but the installer is not failing. It completes happily, but the summary table at the end (and the log files) show many, many def file load errors along the way. Chuck On Mon, Jul 20, 2009 at 1:33 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** The contents of your Share Application Properties form may be prompting your installer that Asset is already installed? Did you try clearing the Asset related entries in the Share Application Properties (entries with the current version you are trying to install) form and then trying to install it? If you choose the route to clear those entries, I would suggest that you take a backup of these entries and then delete them just in case you need to revert. Joe From: Charles Baldi charles.ba...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, July 20, 2009 1:17:54 PM Subject: Re: Install Asset onto a working Incident/Problem/Change system? ** So when I try to install Asset, I get 60 failed objects under the ast component and the culprit appears to be that the system is unable to create AST:BaseElement. If I try to force the creation using Sync Asset UI, I get the cryptic logs: Start processing of form AST:BaseElement Creating new form Will fetch display infor for form AST:BaseElement Will make the new Form AST:BaseElement that is an inner join on BMC.CORE:BMC_BaseElement Failed to create Form for: AST:BaseElement Form does not exist on server AST:BaseElement Of course the AST:BaseElement does not exist, that is why I am creating it! Has anyone seen this before or have suggestions on how to fix this? - I am logged-in as Demo with proper (administrator) privs - I confirm that Demo can create forms - I tried forcing things by creating a fake AST:BaseElement form I still get the can't create message. Have a call in with BMC but no response in over 24 hours :-( Chuck On Thu, Jul 16, 2009 at 2:19 PM, strauss stra...@unt.edu wrote: ** No. Install Asset 7.0.03 which is current to patch 003. Install Patch 007 which will bring Asset up to 007, but unfortunately will overwrite any changes 008 made to the other apps. Install Patch 008 or 009 which will
Re: User sees unaligned fields
Since you mentioned the preference server, these are the first two places I would look. 1) From User, check tools\options\display to be sure they have not changed the font for a field or two. (I have had users do this). 2) From the form AR System User Preference, check that the user does not values on the display tab or if you are using values on this page, that they have the same values as everyone else. Twice, I have ended up with values in those normally blank fields (blank for us, anyway). Harry Wilson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Wednesday, July 29, 2009 09:38 To: arslist@ARSLIST.ORG Subject: Re: User sees unaligned fields I've also seen this issue caused by the user having their Windows DPI settings set to Large Size. From the user's desktop, single-right-click on any blank spot. Single-left-click on Properties Single-left-click on Settings Single-left-click on Advanced Single-left-click on General tab If the DPI Settings isn't Normal Size (96 DPI) change it to Normal size. You'll probably have to reboot. Thad Esser Remedy Developer Did you ever wonder why we had to run for shelter when the promise of a brave new world unfurled beneath a clear blue sky? - Pink Floyd | | From: | | --- ---| |Tanner, Doug doug.tan...@compass-usa.com | --- ---| | | To:| | --- ---| |arslist@ARSLIST.ORG | --- ---| | | Date: | | --- ---| |07/29/2009 05:23 AM | --- ---| | | Subject: | | --- ---| |Re: User sees unaligned fields | --- ---| | | Sent by: | | --- ---| |Action Request System discussion list(ARSList) arslist@ARSLIST.ORG | --- ---| ** Be sure to check the view of the form the user is referencing (tools, options, advanced - Default Form view) You can also wack the arf and arv Doug From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of Trond Valen Sent: Wednesday, July 29, 2009 8:13 AM To: arslist@ARSLIST.ORG Subject: User sees unaligned fields ** Hi I have a user who sees fields as unaligned in User tool (with preference serevr), but they are aligned in Admin tool. Does anyone know how this can be? He has logged in and out ... -Trond _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person (s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are
Re: Install Asset onto a working Incident/Problem/Change system?
That's why I install the entire basic suite, even if the customer is only going to use Incident, unless server resources prevent it or I am ordered not to. Rick -Original Message- From: Howard Richter hbr4...@gmail.com Date: Wed, 29 Jul 2009 16:23:34 To: arslist@ARSLIST.ORG Subject: Re: Install Asset onto a working Incident/Problem/Change system? All I can say is ouch. Could it been the order that items were installed in? Sent from Howard Richter's iPhone On Jul 29, 2009, at 2:45 PM, Charles Baldi charles.ba...@gmail.com wrote: ** An update. Apparently there were some fundamental errors during the original install of Incident that were not caught and corrected by that team. These errors were specifically in the area of integration with Asset/CMDB. The BMC-supported direction is a ground-up rebuild, which we are doing. So, not a trivial solution but we have a plan. Thanks to those who helped. Regards, Chuck Baldi On Mon, Jul 20, 2009 at 4:43 PM, Charles Baldi charles.ba...@gmail.com wrote: This is a development system, but we are prepping for an Asset install into production, which has the identical configuration (and same missing AST:BaseElement). I wonder if it is the authentication between the CMDB processes and ARServer. Any thoughts? Pending feedback from BMC, I will be trying to poke things with cmdbdriver to see if I get a different response. I will also try re-applying CMDB 2.1 patch 4 again to. I have good backups so getting to a known state is not a problem. Chuck On Mon, Jul 20, 2009 at 4:38 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** The SHR:Schema Names is not a meta data table so the AR System server should not really care about that entry if you are using the cmdbdriver to create that form. Is this a test system? If not you may just be better off trying to reinstall. Joe From: Charles Baldi charles.ba...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, July 20, 2009 4:29:43 PM Subject: Re: Install Asset onto a working Incident/Problem/Change system? ** The SHR:Schema Names form already had an entry, but the arschema table does not. On Mon, Jul 20, 2009 at 4:14 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** Does the arschema table have an entry for it already? Joe From: Charles Baldi charles.ba...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, July 20, 2009 4:07:55 PM Subject: Re: Install Asset onto a working Incident/Problem/Change system? ** Yes, same errors when importing manually. Fundamentally these are all because the AST:BaseElement form does not exist. I cannot find a def file that imports this and I believe that is because it is expected to be built from the CMDB through the Sync Asset UI process (cmdbdriver) which is failing to create the form. Chuck On Mon, Jul 20, 2009 at 2:52 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** And manually importing these fails too? Joe From: Charles Baldi charles.ba...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, July 20, 2009 1:43:15 PM Subject: Re: Install Asset onto a working Incident/Problem/Change system? ** Joe, Good suggestion, but the installer is not failing. It completes happily, but the summary table at the end (and the log files) show many, many def file load errors along the way. Chuck On Mon, Jul 20, 2009 at 1:33 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** The contents of your Share Application Properties form may be prompting your installer that Asset is already installed? Did you try clearing the Asset related entries in the Share Application Properties (entries with the current version you are trying to install) form and then trying to install it? If you choose the route to clear those entries, I would suggest that you take a backup of these entries and then delete them just in case you need to revert. Joe From: Charles Baldi charles.ba...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, July 20, 2009 1:17:54 PM Subject: Re: Install Asset onto a working Incident/Problem/Change system? ** So when I try to install Asset, I get 60 failed objects under the ast component and the culprit appears to be that the system is unable to create AST:BaseElement. If I try to force the creation using Sync Asset UI, I get the cryptic logs: Start processing of form AST:BaseElement Creating new form Will fetch display infor for form AST:BaseElement Will make the new Form AST:BaseElement that is an inner join on BMC.CORE:BMC_BaseElement Failed to create Form for: AST:BaseElement Form does not exist on server AST:BaseElement Of course the AST:BaseElement does not exist, that is why I am creating it! Has anyone seen this before or have suggestions on how to fix this? - I am logged-in as Demo with proper (administrator) privs - I confirm that Demo can create forms - I tried
Re: Filter Guide Loop within a Loop
A Verified disposition means that the resolution provided by Dev was verified by QA. That could be a code fix, workaround, documentation change or a statement that the feature is working as expected. Usually, a Resolution of Fixed, though, means it's a code fix. Verified does not, itself, specify in what delivery vehicle the resolution will be provided. Your BMC Support person would have additional information on the target release for the resolution since (at this time) it isn't published externally. If the defect isn't considered critical, the target release is many times the next major, minor or maintenance release of AR System. Patches are reserved for critical issues that have a high enough business priority or technical severity that they can't wait for the next release. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: Wednesday, July 29, 2009 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Filter Guide Loop within a Loop Maybe David Easter can shed some light on how to interpret the various status values and what they mean in terms of expecting them in a patch or release. -- Shyam tina flores csoukn...@columnit.com wrote in message news:24719391.p...@talk.nabble.com... I searched through the defects and there were a number associated with filter guide. SW00316201 Disposition (Verified) Fixed AR System 7.1 Server Workflow Filter Guide table loop... guide walks through same row if table is based on same supporting form. SW00299842 Disposition (In QA) Fixed AR System 7.1 Server Workflow Filter Guide table loop... guide walks through same row if table is based on same supporting form. SW00259718 Disposition (Verified) Fixed AR System 7.0.1 Server Having problem while Looping table with filter guides SW00236617 Disposition (Verified) Fixed AR System 6.3 Server problem with server side table loop using filter guide SW00215315 Disposition (Verified) Fixed AR System 6.00.01 Server problem with server side table loop using filter guide Performance I have a problem where I am using filter guides to loop through server-side table fields. There are 2 loops (i.e. an inner loop nested within an outer loop). The outer loop on a table in Form A does a push-fields to create a record in Form B. I'm implementing this in 7.1. The 7.1 defect doesn't seem to apply to my requirement but SW00259718 for v7.01 seems like a fit. Have anyone successfully implemented an inner loop nested without an outer loop in v7.1? Also, what does Disposition = Verified, Resolution = Fixed mean? Does this mean it's included in a patch? Thanks. Tina Jarl Grøneng wrote: Does rememeber that in an earlier version of AR System there was a bug related to this (loop inside loop). Cant remember the version -- Jarl 2009/7/29 tina flores csoukn...@columnit.com: Hello Listers, I'm working on a client requirement: People relationship on a child CI needs to be updated when a custom checkbox is filled out. I searched through previous posts and my filter and filter guide is based on a previous post on this forum: Filter OutsideLoopCG has a call guide action to call filter guide OutsideGuide. Filter guide OutsideGuide includes filters OutsideLoopFilter1 and InsideLoopCG. Filter InsideLoopCG calls filter guide InsideGuide. From the logs, I can see that each row on the Relationships table loops through each entry in the People table. However, only the last entry in the People table gets pushed through. I even postfix two special characters ( `! ) on the filters within the filter guide. But somehow only the last entry on the People table is pushed. Did I missed something? Your input is highly appreciated. Thanks! Tina -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24709403.ht ml Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24719391.ht ml Sent from the ARS (Action Request System)
Re: Install Asset onto a working Incident/Problem/Change system?
No, it appears that the errors were not seen and dealt with. My suspicion is that since the apps were installed on a non C: drive that the TEMP/TMP ENV variables were not set to point to the install disk and some components failed. That's the best I can tell from what logs remain. I'm surprised that there weren't more obvious operational failures. Chuck On Wed, Jul 29, 2009 at 4:23 PM, Howard Richter hbr4...@gmail.com wrote: ** All I can say is ouch. Could it been the order that items were installed in? Sent from Howard Richter's iPhone On Jul 29, 2009, at 2:45 PM, Charles Baldi charles.ba...@gmail.com wrote: ** An update. Apparently there were some fundamental errors during the original install of Incident that were not caught and corrected by that team. These errors were specifically in the area of integration with Asset/CMDB. The BMC-supported direction is a ground-up rebuild, which we are doing. So, not a trivial solution but we have a plan. Thanks to those who helped. Regards, Chuck Baldi On Mon, Jul 20, 2009 at 4:43 PM, Charles Baldi charles.ba...@gmail.comwrote: This is a development system, but we are prepping for an Asset install into production, which has the identical configuration (and same missing AST:BaseElement). I wonder if it is the authentication between the CMDB processes and ARServer. Any thoughts? Pending feedback from BMC, I will be trying to poke things with cmdbdriver to see if I get a different response. I will also try re-applying CMDB 2.1 patch 4 again to. I have good backups so getting to a known state is not a problem. Chuck On Mon, Jul 20, 2009 at 4:38 PM, Joe DeSouza joe_rem...@yahoo.comwrote: ** The SHR:Schema Names is not a meta data table so the AR System server should not really care about that entry if you are using the cmdbdriver to create that form. Is this a test system? If not you may just be better off trying to reinstall. Joe -- *From:* Charles Baldi charles.ba...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, July 20, 2009 4:29:43 PM *Subject:* Re: Install Asset onto a working Incident/Problem/Change system? ** The SHR:Schema Names form already had an entry, but the arschema table does not. On Mon, Jul 20, 2009 at 4:14 PM, Joe DeSouza joe_rem...@yahoo.comwrote: ** Does the arschema table have an entry for it already? Joe -- *From:* Charles Baldi charles.ba...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, July 20, 2009 4:07:55 PM *Subject:* Re: Install Asset onto a working Incident/Problem/Change system? ** Yes, same errors when importing manually. Fundamentally these are all because the AST:BaseElement form does not exist. I cannot find a def file that imports this and I believe that is because it is expected to be built from the CMDB through the Sync Asset UI process (cmdbdriver) which is failing to create the form. Chuck On Mon, Jul 20, 2009 at 2:52 PM, Joe DeSouza joe_rem...@yahoo.comwrote: ** And manually importing these fails too? Joe -- *From:* Charles Baldi charles.ba...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, July 20, 2009 1:43:15 PM *Subject:* Re: Install Asset onto a working Incident/Problem/Change system? ** Joe, Good suggestion, but the installer is not failing. It completes happily, but the summary table at the end (and the log files) show many, many def file load errors along the way. Chuck On Mon, Jul 20, 2009 at 1:33 PM, Joe DeSouza joe_rem...@yahoo.comwrote: ** The contents of your Share Application Properties form may be prompting your installer that Asset is already installed? Did you try clearing the Asset related entries in the Share Application Properties (entries with the current version you are trying to install) form and then trying to install it? If you choose the route to clear those entries, I would suggest that you take a backup of these entries and then delete them just in case you need to revert. Joe -- *From:* Charles Baldi charles.ba...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, July 20, 2009 1:17:54 PM *Subject:* Re: Install Asset onto a working Incident/Problem/Change system? ** So when I try to install Asset, I get 60 failed objects under the ast component and the culprit appears to be that the system is unable to create AST:BaseElement. If I try to force the creation using Sync Asset UI, I get the cryptic logs: Start processing of form AST:BaseElement Creating new form Will fetch display infor for form AST:BaseElement Will make the new Form AST:BaseElement that is an inner join on BMC.CORE:BMC_BaseElement Failed to create Form for: AST:BaseElement Form does not exist on server AST:BaseElement Of course the AST:BaseElement does not exist, that is why I am creating it! Has anyone seen this before or have
ITSM 7.1, Incident form, dialogs, and hidden menu bar menus
ITSM 7.1 I'm familiar with Users selecting a value from a menu bar menu on a regular form, and having an A/L fire. How does an A/L fire when the menu bar menu is hidden, and the form is a dialog? Here's my scenario: When a user selects an Incident template to create an INC, the following A/L fires: HPD:INC:SelectTemplate_110_SetDescription It executes on Button/Menu Item 'z3Btn Select Template'. 'z3Btn Select Template' is not a button, but appears to be a menu bar item. It's associated with HPD:Helpdesk dialog views only (but dialog windows have no menu bars). Additionally, 'z3Btn Select Template' is 'not in any view'. The only HPD:Helpdesk form views with menu bar menus have them hidden, but enabled. How does this A/L get fired? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
