Rick,
In your java properties what is the min/max heap size on java? I know
for the mid tier to work properly without freaking out, the recommended
size is 1.4 gb of memory.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Sharp
Sent:
There's also some garbage collection parameters you can add to the java
console:
-XX:PermSize=256m
-XX:+UseCompressedOops
-XX:+UseParallelGC
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Sharp
Sent: Thursday, December 15, 2011 9:56 AM
What version are you on? If it's 7.6.x (not sure about previous) you need to
open a form called SRS:SRCLaunchURLBuilder in the User Tool and configure the
SRD's to open in context via a specific generated URL.
There's more info in the SRM 7.6.04 Admin Guide. Page 320!
-Original
Have you guys looked at setting a value for the Max Get List? If it's
set to 0, you may be waiting a long time for queries to execute and
return values and it in turn can present itself as a mid tier
performance issue.
From: Action Request System discussion list(ARSList)
Ravi,
This sometimes occurs (my opinion) when you needed to flush the mid tier
cache or something during working hours when people were also actively
using the system. So it could be some piece of corrupt data on the
client side.
The best thing to try initially is to clear your history and temp
For your mid tiers, I would look at some of the earlier posts on the list but
basically, Mid Tier doesn't work properly if you try to use more than 1.4gb of
RAM in Java. That may be something to consider when sizing those boxes.
-Original Message-
From: Action Request System discussion
Christine,
Analytics really isn't a Remedy module. It's basically a custom
universe created by BMC based on the Remedy data model on the Business
Objects platform. So I think the training that would be helpful is to
first understand how Remedy data is structured within the DB. For
example,
Ehh, I like Rick's answer better. I just babbled on for no reason :P
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, December 09, 2011 5:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Analytics
**
Rapid Technologies
What version of the Oracle Client do you have on your app servers?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, December 07, 2011 5:17 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.6.4 patch
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.4 patch 1 Oracle Error on search
Oracle Database is 11.2.0.2 with latest October patchset - PSU4
64 bit
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent
I agree. We used the same concept in a different way and we needed
different approval paths based on Change Type so we actually created
some additional values in the Change Type fields. It takes some minor
customization to update these entries on the Change form and the
corresponding approval
Nithin,
What are you using to load balance your mid tiers? You should make sure
that the session timeout on your load balancer is greater than the
session time out that you have set on your mid tiers.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
Yes, that is between the Mid Tier and App server but I believe that the issue
Nithin is facing is more on the User to Mid Tier side of things. Usually when
there are timeout or misconfigurations between the mid tier and load balancer,
the errors are more along the lines of: “Data Connection
Alejandro,
What about breaking up that Business Service CI into other logical CI's so that
you are not relating 1 business service to the entire company list? I know it's
not a solution but maybe it can be a worthy workaround.
From: Action Request System discussion list(ARSList)
Jacques,
I have not, and unfortunately, this wasn't that hot of a customization
that we had to get involved with. We had the joy of migrating to 7.6.04
instead :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jacques
Man... that was harsh.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Monday, November 14, 2011 8:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: I can't find Help Desk View
** Hate to be blunt but the root-cause is:
*YOU* are
at 8:47 AM, Chowdhury, Tauf
tauf.chowdh...@frx.com wrote:
**
Man... that was harsh.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Monday, November 14, 2011 8:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: I can't find Help Desk View
Mike,
Is it a load balanced environment? If so, check that you have the
correct SERVER_NAME entries configured in ar.cfg or on the IBRSD side.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Ziniti
Sent: Monday,
Mike,
When you say you have the individual host names do you also have the
load balanced name also? I think you may need the load balanced name
configured for SERVER_NAME.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Lisa,
Sometimes the cache gets stuck. If you flush the cache, do you see
files in the cache directory? If so, you should delete those before
starting Apache.
The normal directory location is here: \\%Server%\Program Files\BMC
Software\ARSystem\midtier\cache
From: Action Request System
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Friday, November 11, 2011 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier Cache
**
Lisa,
Sometimes the cache gets stuck. If you flush the cache, do
This is great Nate! Thanks!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker
Sent: Friday, November 11, 2011 10:54 AM
To: arslist@ARSLIST.ORG
Subject: ITBM - ITSM Relationship Diagram
**
Greetings listers, I'm not aware of a
It should rebuild the viewstats file automagically.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Friday, November 11, 2011 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier Cache
**
LJ, yes, I meant Tomcat. Sorry
-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Friday, September 23, 2011 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Pics from WWRUG 2011
Oh cool! Thanks Dave. I'll check it out.
-Original Message-
From: Action
Did you by any chance look at the table on the SL Targets screen on the console
in dev studio to see which form it is pulling the data from?
-Tauf
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Miller
Sent:
I'll preface this by saying I've never worked with Windows Load balancer.
I would think though that you have to configure a rule that states when the
Load balancer knows that the service is down. For example, on a netscaler
device, you would have it monitor port 7000 traffic and if that port was
Dan, in your ar.cfg, you should see entries like this. Make sure the DB user
name and PW are correct. Also, can your DBA verify which server the bad
requests are coming from? Just make sure there are no apps outside of AR like
Analytics or Dashboards that are also trying to use the account and
John,
Analytics is basically a pre-packaged universe that BMC has written
which encompasses most of the ITSM suite that is forward facing to the
user community for reporting such as your Incidents/Changes/Problems/
etc...
For something like the User form to be visible as a Universe item, you
Also, if you have any thoughts of upgrading in the future, just keep
this change in mind. I believe in 7.6.x there are certain configurable
options which allow you to pull the CI priority when relating a CI to an
incident etc...
From: Action Request System discussion list(ARSList)
That's Miss Cleo's new job... Call me now!
P.S. My real name is Taufique Chowdhury and Tauf is the shortened
version of that name... besides... why the hell would I pick this name
if I wanted to fake it!?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
Is it only for group notifications? We have seen some issues with 7.6.04
with only group related notifications. The issue was not really with the
e-mail engine but the escalation pools processing the notifications from
the group control form. I believe there is some info on how to increase
the
status
of Yes. Once I bounce the email engine it goes through a couple of
hundred of records and then stops. I do not see any errors in the email
engine log or the AR Server log.
On Mon, Oct 24, 2011 at 7:38 PM, Chowdhury, Tauf
tauf.chowdh...@frx.com wrote:
**
Is it only for group
. I do not see any errors in the email
engine log or the AR Server log.
On Mon, Oct 24, 2011 at 7:38 PM, Chowdhury, Tauf
tauf.chowdh...@frx.com wrote:
**
Is it only for group notifications? We have seen some issues with 7.6.04
with only group related notifications. The issue was not really
: Monday, October 24, 2011 8:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Email Engine Issues
** it is set at, 256, 1024, you think that needs to be increased?
On Mon, Oct 24, 2011 at 8:34 PM, Chowdhury, Tauf
tauf.chowdh...@frx.com wrote:
**
Oh ok. Our issue was before it even got
I can't wait.. Fi-Fi!! The newest technology ever! :)
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Doug Blair
Sent: Sat 10/22/2011 4:21 PM
To: arslist@ARSLIST.ORG
Subject: WWRUG12: Dates and Location announced
ARSLISTers,
The WWRUG Advisory
Just an FYI, that parameter is obsolete in Oracle 11g R2.
Tauf Chowdhury | Forest Laboratories, Inc.
Service Portfolio Manager
Infrastructure – Service Management
Office: 631.858.7765
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG]
You're a lucky man.
Tauf Chowdhury | Forest Laboratories, Inc.
Service Portfolio Manager
Infrastructure - Service Management
Office: 631.858.7765
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz
Sent: Friday, October 14, 2011
JD,
Interesting timing for this post. I have a consultant working in our
non-prod environment right now noticing a strange issue and we are on
RAC. Basically, we have 2 servers in a server group. The one server is
fine... but the primary is getting timeout errors and when we try to
open filters
Yeah, from my understanding, the way RAC works is similar to load balancing.
You connect to a virtual SID like Remedy-RAC
Then, based on some magical parameters, your individual DB connections get
spread out amongst the nodes like Node1, Node2, Node3 etc...
Now, could there be an issue with the
All,
I'm looking for an ITSM engineer for a full time position here in
Commack, NY. We need someone who has a good handle on administration of
a 7.1 or above (7.6.x experience a big plus) as well as development, and
design knowledge. I need someone with a good understanding of how to
work with an
Are you on a load balanced environment in a server group? I've seen this
error when the session timeouts are out of sync or not configured
properly. If he's using a VM/VDI, also look to see if your VDI
environment is behind a firewall (internal or external) and how they
handle idle session
Mike,
In the webapps/root folder, there is a file, index.htm where you can put in the
URL. You would also need to have your DNS team set up an entry so that if
someone types in Remedy into a browser, it redirects appropriately.
Tauf Chowdhury | Forest Laboratories, Inc.
Service Portfolio
There's similar workflow in Change Management that performs the same function
if you want to take a look at how it's implemented OOB.
Tauf Chowdhury | Forest Laboratories, Inc.
Service Portfolio Manager
Infrastructure - Service Management
Office: 631.858.7765
-Original Message-
From:
, or manually flag it as Resolved and wait for it to auto close if
the requester does not call back with reference to that same incident..
Joe
-Original Message-
From: Chowdhury, Tauf
Sent: Wednesday, October 05, 2011 1:54 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
I guess as a cheap test, you could reconfigure Computer System to pull
from the other data set's DB view and see if that works?
Tauf Chowdhury | Forest Laboratories, Inc.
Service Portfolio Manager
Infrastructure - Service Management
Office: 631.858.7765
From: Action Request System
There are 2 types of plugins.. the java plugins and the C Plugins. The
other posters are right in that in your ar.cfg, you need to have the
server name and IP name configured but in a server group environment,
you also need to enter the server name and IP name of each server within
the server
It's kind of an odd behavior but when it happened to us, I think on the
mid tier, you have to uncheck the 'perform check' and 'cache
persistence' settings and then flush the cache and restart the web
server.
I will try to get specifics for you but that will be a good start.
From: Action
Tommy,
That's interesting. We actually didn't face that issue in 7.6.04. It
could be just at the mid tier level.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Wednesday, September 28, 2011 11:25 AM
To: arslist@ARSLIST.ORG
Junaid,
Is this a fresh install? I checked both my 7.6.04 and my older SRM 2.2
installation and both entries in App Admin Console Custom tab state
Service Request Management. The only entry with the word system in
it is Task Management. Could it be someone else added this as a
customization? You
You can always add the field if it is not available in your AOT field mapping.
The guide should be able to help you with that. It's fairly simple to do. While
you're in there, you may want to add the Product Categorization 2, 3, and
Product Name as well. If I remember correctly, those are not
application.
Regards,
Moe.
-Original Message-
From: Chowdhury, Tauf [mailto:tauf.chowdh...@frx.com]
Sent: Monday, September 26, 2011 3:30 PM
Subject: Re: SRM issue with Incident SRDs
Maria,
I've seen this issue and what I've had to do is hard code the mapping for that
field within your AOT
Do you have multi-tenancy enabled? Do you have an entitlement group
setup in which entitles users to the SRDs of that company? You may need
to create one overarching group that has access to all the SRD's for
that company. I believe when entitlement is enabled, you need to do
that.
I may be
computers with ***gasp*** towers.
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Friday, September 23, 2011 11:21 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG observation: The list... what list?
**
Just
Maria,
I've seen this issue and what I've had to do is hard code the mapping for that
field within your AOT after you relate the template to it. So when you define
the fields that will map to your variables in the PDT, pick Incident Type, but
set a default value of whatever it is you want. If
Great seeing a lot of you folks at the RUG! Any chance of posting pics
to a public web album site like Picasa or Flickr? This is for those of
us who may not be on Facebook... ahem.. like me.
-Original Message-
From: Action Request System discussion list(ARSList)
Just an observation: It was interesting for me to discover a lot of
people who did not know about ARSlist. I was introduced to ARSlist about
the same time I started administering and developing in ARS so for me,
the two go hand in hand. I can't imagine what it would be like to wake
up one day and
1521 is the default port for Oracle DB's in the TNS configuration.
If you are talking about TCP port, you can either specify a default like
7000 or use port mapper and not need to specify a port. There is a
setting in ar.cfg called TCD-specific port (name?) which you can set as
well for the port
My 2 cents on this as I have had to set the strategy for our organization to
normalize, harmonize, integrate, and de-confuse (is that even a word?) in
understanding the difference and similarities between CTI, Service Catalog
(front end), and CMDB service modeling. It’s a lot to type so maybe
Facebook page is open and even those that do not have Facebook
account should be able to see the page. If you have problems seeing
please let me know.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)
- Original Message -
From: Chowdhury, Tauf [mailto:tauf.chowdh
There needs to be a new award for next year’s RUG for: “Wordiest Posts!”
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Marsh, Lee
Sent: Friday, September 23, 2011 11:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Age old debate - categorizations
Kali,
Looks like you are trying to view a Viz Field for SLM within the User
tool. Is this a 7.6.04 environment? Have you tried to replicate the
issue strictly on the mid tier? The user tool uses the mid tier to
display those fields.
To answer your question though, I haven't seen that specific
Also the product catalog is a part of the Atrium install by default.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, September 14, 2011 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Change Management Installation
**
All,
Have an issue where after restarting the AR servers, I can log into Dev
Studio and/or Migrator for a short period of time but then I am unable
to and get an RPC error. Anything I can check? I checked the DLD:Thread
Manager form and I don't see anything in there.
All,
I'm trying to either build an external qualification or just directly in
the table qual itself, a string that will look something like this.
'Field1onFormA' LIKE %$Field1onFormB$% OR 'Field2onFormA' LIKE
%$Field2onFormB $%
I received an error so I tried something like this below but
to XML def file, edit the XML def file,
and then change the form name and field id to be form b and that field from
form b.. Import it..
Joe
From: Chowdhury, Tauf mailto:tauf.chowdh...@frx.com
Sent: Tuesday, September 13, 2011 2:46 PM
Newsgroups: public.remedy.arsystem.general
..
I would also check for transaction log space on the database..
Can you log on to the WUT or the mid-tier?
Joe
From: Chowdhury, Tauf mailto:tauf.chowdh...@frx.com
Sent: Tuesday, September 13, 2011 9:30 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
**
Then it cant be that bug.. It probably is escaping the double quotes as Greg
Donaldson pointed out if you are using set fields to set the field that is used
in the external qualification..
Joe
From: Chowdhury, Tauf mailto:tauf.chowdh...@frx.com
Sent: Tuesday, September 13
I got that e-mail as well and I did register for the RUG
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Tuesday, September 13, 2011 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mingle360: MingleStick Registration
**
Kind of disturbing that I just tried to go to the site and it timed out and I
can't ping it :P
Apparently their web servers and ISP aren't mingling at all!
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of arslist
Sent: Tue 9/13/2011 4:20 PM
To:
I'm up for catching the football games on Sunday! :)
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Jlbess
Sent: Sun 9/11/2011 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Pre-RUG social evening(s) - anyone interested???
Hi Joe
I live in
All,
We have a strange issue that has started cropping up. It seems that ONLY
group assignment notification e-mails are being delayed for 5-6 hours.
Basically, in the morning, the notifications are OK but as the day
progresses and more users are on the system, records start building up
in the NTE
.
Refer to the ITSM Notification Engine documentation for details.
Terry
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Friday, September 02, 2011 7:49 AM
To: arslist@ARSLIST.ORG
Subject
and non-sequiturs are gratefully attributed
to Steve Jobs :-)
On Sep 2, 2011, at 10:25 AM, Chowdhury, Tauf tauf.chowdh...@frx.com wrote:
**
Thanks Andrew. I'll check this out.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Joe,
What you say is true, however, the Full Text Search still has to index
the records in order for them to appear in search results or else you
may get the Index does not exist error.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin
Kathy,
If you are truly talking about the Remedy Service Request Management
console, regardless of the custom forms (Advanced Interface?) that you
build for it, you will still need to create an associated SRD (Service
Request Definition) for it. In doing so, there is a survey tab where you
can
the designers of the views should have spent a day in a busy
support center.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, August 10, 2011 9:58 PM
To: arslist@ARSLIST.ORG
Subject: Re
Do you have a 1:1 relationship between your service requests and your work
orders or does 1 service request generate 10 work order requests? If it is a
1:1 relationship between your SRD and the specific Work Order, then you would
simply set the survey on the SRD and you would be done with it.
Are you talking about the OOB requester console that comes with Service Desk or
the Service Request Management module? Either way, there is some functionality
lost such as being able to see the Open tickets table. It all depends on what
the requirement is. If all your users want to do is enter
1st question: What version of SRM/SLM/ITSM/AR are you on?
I think you are talking about 2 separate things when you mention Global or
assignment group SLAs. I would think that the SLA that you attach to the
requestable service (SRD in SRM) should take into account the underpinning
OLA's for your
Chris,
We are on 7.6.04 without patch 1. Forgot if you were on p1 or not but
here's another issue we faced. Within the Notes of entering Work Info
entries, if the user types a line and hits enter, they can of course
keep typing but when they save the record, everything after the 1st line
break
All,
We have a 3rd party .NET app that calls the incident submit web service.
It worked fine in 7.1 of course. However, in 7.6.04, they are stating
that after the incident is being created, the response back with the
incident number is adding some leading and trailing characters that is
causing
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Tuesday, August 09, 2011 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Web service behavior in 7.6.04
**
All,
We have a 3rd party .NET app that calls the incident submit web service. It
worked fine in 7.1 of course
So one can conclude this is normal operation?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Tuesday, August 09, 2011 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Web service behavior in 7.6.04
That makes
Thanks to John and Fred. I've thrown the ball back into the app team's
court...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Tuesday, August 09, 2011 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Web
Your end users should've been able to come up with that one on their own! :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Tuesday, August 09, 2011 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident
Chris,
We've had the same exact complaints. The whole idea of Assigned to me
in BMC's head meaning Assigned and Owned by me is ridiculous. One
thing we've had to do is send the users a set of custom filter
qualifications that they can add to their profiles to make life easier.
Outside of
Arnab,
Have you looked through the Admin guide for RKM? Perhaps you can create a join
form with the RKM Article Manager form and a custom form where you show the
html doc in a dataviz field. The issue there would be that you would rely on
solely the metadata of the article instead of the
Barbara,
SRM is the front end for the end user and that end user can be someone IT or
non-IT. For SRM requests that should spawn incidents, you can do so within SRM.
You can do the same for Change. The Work Order module is for everything else.
With SRM, BMC is trying to keep Incident management
Since it is automated, I am assuming you are pushing to the Change Interface
Create form? Please confirm.
Have you run any logging?
Have you tried manually creating the request with the same actions as the
automated process?
What version of Change Management and AR are you on?
-Original
Memory is fuzzy but I think that on the interface form, there is a field
under the SRM section called, 'Create Request' with the values Yes and
No.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Boyd, Rebecca
Sent: Tuesday, July 19, 2011 1:53 PM
All,
I have a ticket open with BMC but basically, my ar servers keep
crashing. All I can see in the ARmonitor log is either this line:
Tue Jul 12 07:54:54 2011 ARMonitor child process (pid:4332) died
with 3221226356.
d:\program files\bmc software\arsystem\arserver.exe
OR
Tue Jul 12
Andrew,
Here's the quick and dirty:
1. Create a People entry. Call it Business User Give it a login
id of say bususer1 (or whatever)
2. Add that dummy user to a support group. (Can be new or
existing... whatever)
3. Create the appropriate approval mapping as Individual to the
What? What's wrong with BMCMITSM? It rolls right off the tongue.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 07, 2011 10:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Software Acquires Aeroprise
**
Aeroprise
**
Does anyone know offhand what BMCMITSM is in Roman Numerals?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Thursday, July 07, 2011 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Software Acquires Aeroprise
All,
This is a strange one and effects the mid tier. When I (admin) go to a
change request, click the task tab, select task template and click
Relate, I am presented with a form to select the template that I want. I
can sort the 'Name' column alphabetically. However, when a regular
non-admin user
As long as you're not wearing white, you should be fine with coffee.
Wearing brown works best for coffee spills...
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L
Sent: Thursday, July 07, 2011 1:01 PM
To: arslist@ARSLIST.ORG
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Thursday, July 07, 2011 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Software Acquires Aeroprise
**
Well, for the ones that you can actually use, which is MCMIM, it's 2901 :)
From: Action
All,
One of our app developers is having an issue that I'm hoping someone
here can shed some light on. He has a custom .NET application that uses
the HPD_Incident Interface_CREATE_WS web service to submit requests. So
the Incident is created successfully, and using fiddler, we saw that
Remedy is
Joe,
Just to cover the basics, are you using UT or mid tier? For me, I get the web
report generated for the specific request that is selected. When it shows 1 of
blank, that is usually when the report generator is creating the report.
Assuming you’re on mid tier, have you tried clearing the
Dumb question... Where is the data from the AIF going? If the idea is to
just fill out a web form and send the info somewhere, you can use the
OOB Quicklaunch configuration for the SRD and have it launch your AIF in
context.
From: Action Request System discussion list(ARSList)
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