If you choose to write an active link, have one that runs on after modify.
The first action should be an open window, choose the form from the drop-down.
The qualification will be $Request ID$ = $LASTID$.
The second action will be a close window. This will close the existing window.
If you are
I know I've posted this several times, but today is my last day on the job, so
I wanted to give everyone a chance to see it before I left in case they had any
questions.
I will still be a remedy developer, I'll just be moving to a different
company/location. I'll see you all on the list next
We have a job posting for a remedy developer.
The candidate would be performing internal company work, as well as some
contract work.
You must be able to attain a secret security clearance. We'll take care of
that, as long as you haven't done anything that would prevent you from getting
one.
MT 7.1, ARServer 7.1
Has anyone out there noticed that the mid-tier doesn't seem to pick up new
groups? I created a group from the mid-tier, then tried to set that group as a
production and test mapping for a role, but the group wasn't on the list. I
pulled up my user tool, and I could easily
.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
From: Gary Opela (Corporate)
Sent: Thursday
, but it makes sense. The User tool will not see the
group until you log in after the group is created.
Fred
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gary Opela (Corporate)
Sent: Thursday, August 07, 2008 11:17 AM
The flushing of the mid-tier cache will indeed cause the group to be available.
I don't have to do anything for the user tool, the group is available the
instant I create it.
This is really becoming a pain. I have added a button to my group form that
says Create Role. It will launch the Roles
I see, actually this issue is not reported as a bug on BMC, but you know almost
all times we find the bugs and the tell us it's gonna get fixed on the next
release
On the client side, you do not need to restore anything to see the group it's
because the recache executes almost on real-time,
Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Tue, Aug 5, 2008 at 4:18 PM, Gary Opela (Corporate)
[EMAIL PROTECTED] wrote:
**
Mid-Tier and ARServer 7.1 (nopatch)
My help buttons, the default
We have a job posting for a remedy developer.
The candidate would be performing internal company work, as well as some
contract work.
You must be able to attain a secret security clearance. We'll take care of
that, as long as you haven't done anything that would prevent you from getting
one.
I've always used an active link to open the ticket just after submission. I was
just checking to make sure there isn't an option somewhere that will do this
automatically, like a configuration option or server setting that says to
reopen ticket after created.
Am I stuck using an AL?
Thanks,
:[EMAIL PROTECTED]
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Opening same ticket after submit
**
I've always used an active link to open the ticket just after submission. I was
just checking to make sure there isn't an option
: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Opening same ticket after submit
I've always used an active link to open the ticket just after submission. I
I'm all for getting paid more as much as the next person, but we also need to
realize that the more we require, then the fewer jobs there will be. A lot of
companies are right on the teetering edge of if they can afford remedy or not.
If we push our salary too much, then those companies will
MT 7.1, ARServer 7.1
Has anyone out there noticed that the mid-tier doesn't seem to pick up new
groups? I created a group from the mid-tier, then tried to set that group as a
production and test mapping for a role, but the group wasn't on the list. I
pulled up my user tool, and I could easily
Okay, I'm having issues here. I have a dynamic group called Organizations. The
Group ID is 60004. I have added a field to a form. The field is called
Organizations, is of length 255 and is a character field. The ID of the field
is 60004.
The Request ID on that same form has a permission group
Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
From: Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 12:29 PM
To: 'arslist@ARSLIST.ORG'
Subject
Initiatives
System Design Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 1:29
I'll be the treasurer, president, and CFO. Just pay the dues directly to me,
and I'll take care of them. I'll also audit myself to make sure I'm not
mis-using them.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
60k in New York? That sounds extremely low to me
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
We have a job posting for a remedy developer.
The candidate would be performing internal company work, as well as some
contract work.
You must be able to attain a secret security clearance. We'll take care of
that, as long as you haven't done anything that would prevent you from getting
one.
Poor Tyrone. I'm sure we've all posted to the list in err. I hope if I ever do
again, that Clair is out of the office!
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An
How about most valuable poster being broken up into ITSM and non-ITSM related
posts!
How about the person who dislikes ITSM the most. Are there any non-serious
categories, I don't' remember all of them from the last few years.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader
If the user moves to a different machine, are they still experiencing the same
issues?
If so, which I'm assuming they are, have them go to the one guy's computer who
has access through the firewall, and have them log in explicitly to one of the
MT servers, bypassing the load balancer. I really
with the problem are in St. Louis and the guy
with the direct access is here in the Twin Citiesso that's not
really an option.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Tuesday, August 05, 2008 1
Mid-Tier and ARServer 7.1 (nopatch)
My help buttons, the default ones that are on every MT web page, are displaying
something weird. Underneath my text that I add, is a list of all objects on the
form. It shows every field, and beside that field, the help text for the
related field. Is there a
It's almost like the user cache is getting corrupted or something, user_x table.
You might do a select from user_x for those users while they're having issues
and seeing what it says their license types are.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
Joe, that's a pretty good suggestion about checking the Mid-Tier server. I
would hope remedy support would have already had him do that :)
I'm just curious though, I'm assuming he would have noticed this being an issue
when no one could see tickets that were created in production..
Unless, I
Oh, good point on the user_cache Fred. You beat me.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
Hey all, we have a job posting for a remedy developer.
The candidate would be performing internal company work, as well as some
contract work.
You must be able to attain a secret security clearance. We'll take care of
that, as long as you haven't done anything that would prevent you from getting
I'm new to business time, but it looks pretty straight forward.
I am reading up on it, but thought I'd poll the list while I read (and took a
lunch).
I have a tmp field I'm setting on my help desk form when a ticket is created.
That field, called tmpResolution Time, stores the resolution time
Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
From: Gary Opela (Corporate)
Sent: Thursday, July 31, 2008 11:21 AM
To: 'arslist@ARSLIST.ORG'
Subject
I need to set up a customized login page for each of my companies that I
support.
I need them to be able to go to http://server/company/arsys to log in. The
server tag will be the same for all of the companies, I just need them to
each go to their own extension after the server info. Each
HTH
Regards...Gidd
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gary Opela (Corporate)
Sent: Thursday, July 31, 2008 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Business Time question
**
I'm new to business time
I'm using 5.5.26 Tomcat and it seems to be fine.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
I have a view field that I'm trying to use as a banner.
I set a tmp field to the url of a banner.bmp that is out on my webserver.
Then, I use a set fields to set the view field = $tmpbanner URL$
In the user tool, if I change from a submit window to a search window and then
back to a submit and
tool.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
From: Gary Opela (Corporate)
Sent
, 2008 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: View field on Mid-Tier
Why not just lay the .bmp on a button and then display the button as a
flat image?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate
!
Manjari R. Shrestha
Junior Programmer Analyst
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gary Opela (Corporate)
Sent: Monday, July 28, 2008 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: After server reboot the status
I have had this problem, and noticed that, according to the remedy logs, that
remedy was unable to talk to sql server. I realized then that windows was
saying sql server was up before it really was ready to receive connections. I
also noticed that sql server agent had a dependency of sql
Because you can develop a quality remedy app in less than half the time. If you
look at the course of a few years, you save a lot more than 25k in payroll
alone.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Sean, thanks for the exhaustive list. It was interesting to read things you
have related to ITSM. I've never used ITSM, so I've not seen many of the
annoyances you have.
My main problems that I have with other development platforms are as follows:
1. They're not Remedy.
2. They're not
I think that on some Dell servers you can control the MAC. I might be wrong
though.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3
is what changed.
Can someone confirm this?
Thanks,
Jase
On 7/22/08, Gary Opela (Corporate) [EMAIL PROTECTED]mailto:[EMAIL
PROTECTED] wrote:
**
I think that on some Dell servers you can control the MAC. I might be wrong
though.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader
Craig, I would suggest cleaning those out, as each time your email process
polls the mailbox, it has to go through 1.5m email records to see which ones
have not yet been sent. This is extra taxing on the database.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
For our CMMI level 3 documentation, I take the number of lines in a def file.
It's usually pretty big, but it's as legit as a number as I can tell.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best
Well, my last remedy custom app I wrote was a purchasing system. It is not yet
tied in with any other remedy apps, so it's fairly small.
22 Forms
146 Active Links
38 Filters
15 Active Link Guides
16 Menus
I did a line count on the def file, and it was
You could set a variable to the output of the request.clientcertificate
command, then whenever you opened the remedy form from your ASP page, I think
you could pass it in your link to pre-populate the field.
Run Process on the mid-tier doesn't work well.
Thanks,
Gary Opela, Jr., RSP
Remedy
Whenever you do a modify all, I believe that if you reference any of the fields
in your run-if qualification, then the active link might act funny, since it
doesn't know the value in the field. I believe this is the reason why, although
I'm sure that I will be corrected if this is not correct.
I have a user who has a read license and is unable to modify her own ticket.
The fields on which she is erroring have Public read, and then an explicit
group with modify rights. The user is a member of that explicit group. Also,
the Allow any user to submit flag is checked.
Yet, my user still
rights) in the permissions? The server is set
for Submitter Mode Locked?
Fred
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gary Opela (Corporate)
Sent: Monday, June 30, 2008 9:57 AM
To: arslist@ARSLIST.ORG
Subject
Submitter mode is locked.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
-Original Message-
From: Action
?
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gary Opela (Corporate)
Sent: Monday, June 30, 2008 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: permissions issues again
**
No luck.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader
so the questions all answered yes... Is it all users or just this one user?
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gary Opela (Corporate)
Sent: Monday, June 30, 2008 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re
Look through the logs to identify if the slowness is on the client side, or the
server side. If you see a very long time between the time a query is sent to
the server, and the time it is received, then you will know it is either server
side, or an issue with the network.
Next, you can go to
.
Shawn Pierson
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, June 18, 2008 5:05 PM
To: arslist@ARSLIST.ORG
Subject: Self-Employed Remedy Professionals
**
I'm just curious, how many of you do your own independent
I was just trying firefox 3 out with my mid-tier, it's pretty cool. It's really
fast, and they've added in spell check that works just like word.
You all should try it out if you haven't yet.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Frank Caruso
Sent: Thursday, June 19, 2008 9:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Firefox3
** What version of Midtier?
On Thu, Jun 19, 2008 at 9:56 AM, Gary Opela (Corporate) [EMAIL
PROTECTED]mailto:[EMAIL PROTECTED] wrote:
**
I
in Fire Fox for some time. It has been a
handy feature.
Dave
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gary Opela (Corporate)
Sent: Thursday, June 19, 2008 11:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Firefox3
Firefox 3.0.0
Windows XP SP 2
Midtier 7.01 patch 004 on Solaris
AR 7.01 on Solaris
Doug
. Original Message ...
On Thu, 19 Jun 2008 08:56:45 -0500 Gary Opela (Corporate)
[EMAIL PROTECTED] wrote:
**
I was just trying firefox 3 out with my mid-tier, it's pretty cool.
It's really fast
...
On Thu, 19 Jun 2008 08:56:45 -0500 Gary Opela (Corporate)
[EMAIL PROTECTED] wrote:
**
I was just trying firefox 3 out with my mid-tier, it's pretty cool.
It's really fast, and they've added in spell check that works just like
word.
You all should try it out if you haven't yet.
Thanks,
Gary
I'm just curious, how many of you do your own independent thing with remedy?
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated
Okay, I have my submitter mode set to Locked and has been for quite some time.
I have a user though, that has a read license, and when she goes to create a
ticket, she's getting the following error:
ARERR [8932] You do not have write license
It is true she doesn't, but if your submitter mode
: Gary Opela (Corporate)
Sent: Friday, June 13, 2008 8:22 AM
To: 'arslist@ARSLIST.ORG'
Subject: sanity check -- users submit tickets without fixed/floating license.
Okay, I have my submitter mode set to Locked and has been for quite some time.
I have a user though, that has a read license, and when
Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Fri, Jun 13, 2008 at 9:21 AM, Gary Opela (Corporate)
[EMAIL PROTECTED] wrote:
**
Okay, I have my submitter mode set to Locked and has been
We have a request to look into adding a blog to our website. Does anyone know
of any good, free blog tools that we could embed into our website?
I really don't know much about blogs, I've used and read some, but never looked
into actually moderating or creating one.
Thanks,
Gary Opela, Jr.,
it down using that: java, php, ruby,
python, etc.
Axton
On Fri, Jun 13, 2008 at 10:35 AM, Gary Opela (Corporate)
[EMAIL PROTECTED] wrote:
**
We have a request to look into adding a blog to our website. Does anyone
know of any good, free blog tools that we could embed into our website?
I really
Van's Pig stand in Oklahoma. There are two or so, one in Shawnee, and I think
one in Norman, as it was discussed the other day on the list.
It's probably as good as Oklahoma gets for BBQ
Google maps it to find the locations.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications,
gotta say, I smell a bar-b-q war a growin
Best kind off flame war there is. Better than Mac v. Windows v. Linux
On 6/13/08, Gary Opela (Corporate) [EMAIL PROTECTED]mailto:[EMAIL
PROTECTED] wrote:
**
Van's Pig stand in Oklahoma. There are two or so, one in Shawnee, and I think
one in Norman
Do a set fields where you set a field to:
$PROCESS$ cmd /C ver
The process will likely return a blank line at the beginning, so you might need
to address that. Whenever you do a set fields with it, you might not see the
value it returns if the blank line is there, just expand your field so
Chris, are your app server and web server on the same server?
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
: Strange Behaviour in Tree Table
**
Hi Gary,
In the aruser, I clicked on tools - Options and if I make aany changes or
select any options and come back to the console, the Treetable looks empty...
Thanks,
RemProf
On 6/10/08, Gary Opela (Corporate) [EMAIL PROTECTED]mailto:[EMAIL
PROTECTED] wrote
accountability.
This e-mail is strictly confidential and intended only for use by the addressee
unless otherwise indicated
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, June 11, 2008 7:57
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, June 11, 2008 7:57 AM
To: arslist@ARSLIST.ORG
Subject: popup on mid-tier login
Has anyone else noticed a popup window that comes
- global capability, personal accountability.
This e-mail is strictly confidential and intended only for use by the addressee
unless otherwise indicated
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gary Opela
by the addressee
unless otherwise indicated
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, June 11, 2008 7:57 AM
To: arslist@ARSLIST.ORG
Subject: popup on mid-tier login
Has anyone
, they're yours.-- Richard Bach
Gary Opela (Corporate) [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
06/11/2008 01:07 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: popup on mid-tier login
**
Yeah
@ARSLIST.ORG
Subject: Re: popup on mid-tier login
**
I was able to see the picture, which is what made me say Hey, that's not 1x1!
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard Bach
Gary Opela (Corporate) [EMAIL PROTECTED]
Sent by: Action Request System
Which options did you change?
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
From:
Dylan, since your original email said the problem was with the client, try this:
Open the remedy user tool and log in as the affected user.
Go to tools - options and note the Search Path.
Close any remedy tools you have open.
Open windows explorer and navigate to that path.
Find the AR.INI file
Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
From: Gary Opela (Corporate)
Sent: Tuesday, June 10, 2008 8:42 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: No Application List - ARERR 1900
Dylan, since your original email said
too have noticed that our ARS 7.0.1 p6 tries to start before SQL 2005 is
ready. Both are on the same 2003 server.
Jason
On Mon, Jun 9, 2008 at 1:26 PM, Gary Opela (Corporate) [EMAIL
PROTECTED]mailto:[EMAIL PROTECTED] wrote:
**
The DB and ARServer are on the same server. I just found out
Louis, check your logs to see if you are getting any database errors at the
time. If so, trace down the first database error you get related to the issue,
and then note if you SQL Server, or if your windows server were either one
restarted at that time.
If so, you might be running into the
I work in OKC and live near by, about 50 miles away. I commute each day. I have
lived in OK for 25 of my 28 years. I like OK a lot. I lived in Arkansas for 3
years, it's very nice as well.
In 24 years, I've seen 0 tornadoes, about a million ice storms, and well, you
get used to the 30 mph
, get a glass of water,
and not have anyone thing twice about it :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Monday, June 09, 2008 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Job: Remedy
All fair points, Steve. Oh, by the way, technically, OKC is the largest city in
the nation, by land mass :)
I can not argue with your points. OKC is not for everyone. I particularly hate
the urban lifestyle. Crime here is bad in places, but it's typically
non-violent crime, although this year
This is the second time this has happened. I come in to work in the morning,
and no one can log in. I have to cycle remedy on the server to get it to work.
It is throwing a miscellaneous TLI error from the client, or from the MT, just
saying authentication failed.
Below is from the error logs:
that this is
not the problem? If it all works again after bouncing AR System, that might be
the culprit.
Rick
On Mon, Jun 9, 2008 at 1:15 PM, Gary Opela (Corporate) [EMAIL
PROTECTED]mailto:[EMAIL PROTECTED] wrote:
**
This is the second time this has happened. I come in to work in the morning,
and no one
Sent: Monday, June 09, 2008 3:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Users unable to log in
** I too have noticed that our ARS 7.0.1 p6 tries to start before SQL 2005 is
ready. Both are on the same 2003 server.
Jason
On Mon, Jun 9, 2008 at 1:26 PM, Gary Opela (Corporate) [EMAIL
PROTECTED
I use the jre1.6.0_05 on my mid-tier server. It has the JRE and the JDK
packaged together.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified,
Well, if we were in three dimensions, then there would be less chance of
hitting someone, at least you might not be on the same plane!
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best
That's funny, I went out and found the job you are talking about. There is a
person who posts job opportunities to this list that works for that same
company too. If you are out there, you might want to point out that version 7
has not been out for 8 years :)
Thanks,
Gary Opela, Jr., RSP
As long as it doesn't make the top 15 vaporware list, I'll be glad :)
http://www.computerworld.com/action/article.do?command=viewArticleBasicarticleId=9083058
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best
rather than admitting that they are not going to release it.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gary Opela (Corporate)
Sent: Thursday, June 05, 2008 9:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5
**
As long as it doesn't make the top
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gary Opela (Corporate)
Sent: Thursday, June 05, 2008 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5
I'm still waiting on DNR :(
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Jaimie, log into the admin page in the Mid-Tier, check your General Settings
and your AR Server Settings and make sure you aren't missing your server name
somewhere.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
Iann,
You might check out this thread below:
http://www.nabble.com/Has-any-one-used-MS-SQL-Express-edition-2005-on-arserver-7.1--to15888587.html#a15893729
I'm not sure if it has your answer, but someone else had posted an issue
related to yours and was able to overcome it.
Thanks,
Gary
Darshana, I understand from where you are coming. I would suggest going with
Norm on this one.
You might add search functionality that the users could type part of a word in,
hit enter, and remedy would auto-populate (or pull up a list if multiple
selections match) the field. This really helps
Wow, three monitors, nice. I only have two.
Anyone out three using four or more?
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated
There's nothing wrong with asking for the world :)
I remember in elementary school there was a poster in the hall that said
something along the lines of:
Aim for the stars, that way if you don't make it, at least you may reach the
moon
I'm still not sure what that means, but I guess it has to
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