Error Message on Submit if a field has special characters.

Hello Everyone I have a character field for inputting the name of a person. I am trying to write an active link that will throw an error message if that field has special characters (anything apart from A - Z). What kind of a qualification do I need to put in RUN IF. Environment: ARS 7, SQL

Re: Error Message on Submit if a field has special characters.

Sorry hit the send button quickly. I have just used a similar qualification for validating email addresses... ((NOT ('Email' LIKE [EMAIL PROTECTED])) OR (NOT ('Email' LIKE %.%))) I guess you can use a similar qualification. On 4/23/08, Mahesh [EMAIL PROTECTED] wrote: Hello Everyone I have

Re: Error Message on Submit if a field has special characters.

/lib/Email/Valid.pm * to perform the validation for you in a filter. --Thomas - Original Message - *From:* Mahesh [EMAIL PROTECTED] *To:* Thomas Bean [EMAIL PROTECTED] *Sent:* Wednesday, April 23, 2008 12:52 PM *Subject:* Re: Error Message on Submit if a field has special characters

Re: Error Message on Submit if a field has special characters.

to the following: 'Email' LIKE [EMAIL PROTECTED] - Original Message - *From:* Mahesh [EMAIL PROTECTED] *Newsgroups:* gmane.comp.crm.arsystem.general *To:* arslist@ARSLIST.ORG *Sent:* Wednesday, April 23, 2008 1:41 PM *Subject:* Re: Error Message on Submit if a field has special

Re: Error while importing SRDs

It looks like the SRD already exists. Thanks Mahesh On Thu, May 6, 2010 at 10:12 AM, Rohini Prasher rohi...@hcl.in wrote: ** Hi Listers, When I am importing a SRD, after validation when I click Prmote, it throws following error message- ARERR [382] The value(s) for this entry violate

Re: Mulitple Check boxes on Advance Interface Forms

Why not use Advanced Interface Form without backend mapping and have a button to open the form from the backend application (Incident/Work Order/Change/Release) This will even avoid duplication of data. Thanks Mahesh On Mon, May 10, 2010 at 4:14 PM, Christine christineperryi...@yahoo.comwrote

Re: Mulitple Check boxes on Advance Interface Forms

Service Request Definition. Add as many fields as you want on the Advanced Interface Form and have work-flow to open that form directly from the back-end application. Thanks Mahesh On Mon, May 10, 2010 at 4:29 PM, Roger Justice rjust2...@aol.com wrote: ** I assume you would have it open

Re: {Remedy ARS} Re: Mulitple Check boxes on Advance Interface Forms

. This way we could use the same Form for multiple purposes. 2. If there was a flag being passed back to the AIF once the fulfillment request is successfully generated. Thanks Mahesh On Tue, May 11, 2010 at 6:32 PM, Brock, Anne anne_br...@bmc.com wrote: When an Incident, Work order, or Change

Re: Dev Studio Objects missing (UNCLASSIFIED)

I have seen this on the very early version of ARS 7.5. Restarting Remedy Services should fix it. Thanks Mahesh On Tue, May 18, 2010 at 8:59 AM, Luttmann, Michael W CTR USA michael.luttm...@us.army.mil wrote: Classification: UNCLASSIFIED Caveats: FOUO I have an unusual problem with Dev

Re: how many characters can be saved in Notes field

Notes (Field ID: 100151) is a Zero length field on ITSM 7.x which doesn't have any limitation. Thanks Mahesh On Thu, May 27, 2010 at 10:55 AM, Renjini Johney renjini...@gmail.comwrote: ** Hi All, I would like to know how many characters can be saved in Notes / Detailed description

Re: User AR_ESCALATOR

. The advantage is that you are just creating custom objects without messing OOB work-flow and since the tag is unique, nothing is affected. Thanks Mahesh On Thu, Jun 3, 2010 at 5:22 PM, Thad K Esser tkes...@regence.com wrote: ** That's a good general strategy, however for this type

Re: CAI:AppRegistry available entries in ACTL for TMS:Task form

Are you trying to open SRM:Request or SRS:RequestDetails. Either way, I would use work-flow to populate the values straight on the TMS:Task and do not worry about customizing Interface or any other forms. Thanks Mahesh On Thu, Jun 17, 2010 at 12:36 PM, Christine christineperryi...@yahoo.comwrote

Re: CAI:AppRegistry available entries in ACTL for TMS:Task form

Click “View Request Details”. Request Details will be displayed which will also have a button “More Details” to open the Advanced Interface Form. Let me know how it goes. Mahesh If you are trying to open SRS:RequestDetails, it should be fairly simple. 1. On Fri, Jun 18, 2010 at 1:35 PM

Re: CAI:AppRegistry available entries in ACTL for TMS:Task form

Hi Christine You are more than welcome, I'm glad I was able to help. Thanks Mahesh On Mon, Jun 21, 2010 at 1:33 PM, Christine christineperryi...@yahoo.comwrote: Mahesh, Thanks a bunch! I had copied the fields and created the filter previously. I see where I went wrong - I was only looking

Re: Adding Request Types on Change Request Relationship Tab

as drop down value in CTM:Support Group Association and CTM:SupportGroupFunctionalRole Thanks Mahesh On Wed, Jun 23, 2010 at 11:41 AM, JanetB janet.brass...@sage.com wrote: I'm trying to add a new request type to the drop-down on the relationship tab on the infrastructure change request. I added

Re: Email messages with Incident Numbers being sent to Remedy from another Remedy system

to implement the BMC Remedy Distributed Server Option with the applications in the BMC Remedy IT Service Management Suite. Thanks Mahesh On Wed, Jun 30, 2010 at 10:31 PM, Mahesh mchand...@gmail.com wrote: What is the ITSM version ? If you look at the some of the sample Incidents on 7.5 and 7.6

Re: SRM issue

Look into the records in CAI:Events and see the value for Return Code and Return Message. Thanks Mahesh On Thu, Jul 22, 2010 at 11:26 AM, Prasanth Prabhakaran (UST, IND) prasanth.prabhaka...@ust-global.com wrote: ** Hi, We are facing a strange issue with SRM, sometimes INC and WO

Re: Service Request Approvals based on Requestor's Department

I think you can achieve this in SRM 7.6. Thanks Mahesh On Tue, Jul 27, 2010 at 7:14 AM, Richard Matovu rich...@matrich.net wrote: ** Hi all, I have defined several service request to be approved using Service Request Approval - Level instead of Management Chain. However, on the Approval

Re: Auto-populating WO Fields without info entered

What is the SRM version ? The last time I saw this defect (# SW00320171) was on SRM 2.2 Patch 2. Thanks Mahesh On Tue, Jul 27, 2010 at 6:27 AM, Richard Matovu rich...@matrich.net wrote: ** Hi, I created a service request which gathers information to populate a work order template

Re: Auto-populating WO Fields without info entered

Hi Richard First thing, I would recommend is to contact BMC and find out if they have a quick fix. This issue has been around over a year now and they should definitely have something. Thanks Mahesh On Tue, Jul 27, 2010 at 11:42 PM, Richard Matovu rich...@matrich.netwrote: ** Hi Mahesh

Re: ARS v7.5 - importing forms changed Table ID

I would also recommend querying the ARSCHEMA table to get the View Name and then in the next action use that view name. Example: Action 1: SELECT ViewName FROM ARSCHEMA WHERE NAME = '$SCHEMA$' Action 2: UPDATE $ViewName$ SET WHERE Thanks Mahesh On Wed, Jul 28, 2010 at 11:15 AM

Re: ARS v7.5 - importing forms changed Table ID

I am assuming that you will have the same issue in future migrations/upgrade and I would rather spend time analyzing/ tweaking/ optimizing workflow by removing hardcoded values, use Views in Direct SQL etc.. which may result in better system performance. Just an opinion. Thanks Mahesh On Wed

Re: disable auto assignement

I think you have assignment configuration records that are selected for Problem Management too. In that case, de-select Problem management under Available Systems. [image: Assigment.jpg] Thanks Mahesh On Wed, Aug 4, 2010 at 7:48 AM, Pavan Kumar pava...@adea.com wrote: ** Hi Remedy Experts

Re: How to get the Subject line when sending an email that performs a submit action?

the subject line. 4. Filter that will push the incoming email message to the corresponding work log based on the above parsed number. Thanks Mahesh On Wed, Aug 4, 2010 at 9:33 AM, Martinez, Marcelo A marc...@cpchem.comwrote: Maybe someone else can chime in and elaborate on how they are updating

Re: modifying OOTB incident create Web Service

it should retrieve People only with a profile status of Enabled. Thanks Mahesh On Thu, Aug 5, 2010 at 11:02 AM, strauss stra...@unt.edu wrote: ** Use Corporate ID for the Empl serial number (that is what it is for). In ITSM 7.6 they _*finally*_ added Corporate ID throughout the application

Re: modifying OOTB incident create Web Service

Why not create a custom Web Service which should be fairly easier and quicker ? Thanks Mahesh On Thu, Aug 5, 2010 at 1:20 PM, sayana dixit sayanadi...@gmail.com wrote: ** Thanks for the reply, Here is what i understood.. Right now we have two option..if we go for upgrade from 7.5 to 7.6

Re: modifying OOTB incident create Web Service

FYI If you are running ITSM 7.0 Incident Management along with SLM and are trying to upgrade to ITSM 7.6 Patch 1, there is a defect (# SW00343855) associated with the installer which would require an intermediate step of upgrading to 7.5.1 Patch 3. Thanks Mahesh On Thu, Aug 5, 2010 at 2:45

Re: modifying OOTB incident create Web Service

Yeah, this is a new defect that was identified about a week ago. The installer would complete with warnings and the log files indicate that the workflow was not imported - about 17 or 18 def files that won't get loaded. Thanks Mahesh On Thu, Aug 5, 2010 at 3:08 PM, strauss stra...@unt.edu wrote

Re: SRM 2.2 p2 - Issue with data mapping to backend request

So, are you mapping the question responses to any of the SR Type Fields and then doing a concatenate ? How is the mapping defined ? Thanks Mahesh On Mon, Aug 9, 2010 at 3:04 PM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote: ** We are having an issue in which User responses to questions

Re: Attaching Spreadsheet to SRM and Submitting it to Work Order Work Info

Have you looked into the possibility of using an Advanced Interface Form ? Thanks Mahesh On Mon, Aug 23, 2010 at 3:02 AM, Richard Matovu rich...@matrich.net wrote: ** Hi all, As I was creating a service request in SRM, I came across a bottleneck of the number of fields I could have so I

Re: SRM 7.6 Destroying ITSM 7.0.3 Email Generation?

Okay. The below filter doesn't exist in ITSM 7.6 but in ITSM 7.0.03 it does and it does a set field action from NTE:CFG-Notification Events. Thanks Mahesh On Sun, Aug 29, 2010 at 5:50 PM, Pierson, Shawn shawn.pier...@sug.comwrote: ** I’ve verified that they exist, but I’m wondering if some

Re: SRM 7.6 Destroying ITSM 7.0.3 Email Generation?

Unfortunately it got past our testing since we aren’t allowed to have the Email Engine on in our dev/test environment. You may want to build work-flow to ensure that emails go out only to the desired People. This is of huge advantage during UAT sessions. Thanks Mahesh On Sun, Aug 29, 2010

Re: Data Extraction: Foundation, Process Set Up and Transactional Data

-DecisionTree-MainBranch CFG:Decision Tree-Branch CFG-DecisionTree-BranchItem Transaction Incident HPD:Help Desk HPD:Associations HPD:WorkLog HPD:Impacted Areas* Thanks Mahesh On Tue, Sep 21, 2010 at 4:20 PM, Raj ravi6...@gmail.com wrote: Hello All

Re: Developer Studio without any perspective

Did you try to reset the perspective. Window -- Reset Perspective. Thanks Mahesh On Thu, Sep 23, 2010 at 5:17 AM, tristan.rop...@t-online.de tristan.rop...@t-online.de wrote: ** Hi, I have a problem with installing Developer Studio 7.5, Patch 6 on Windows XP. The installation was fine

Re: Does an SRD affect a fields' default value?

Looks like the field mapping on Open Window action is missing. Is this an Out of the Box form ? Thanks Mahesh On Mon, Oct 4, 2010 at 3:54 PM, Christine christineperryi...@yahoo.comwrote: I have set a fields’ default value on a form. When I open the form from the Objects List, the default

Re: Does an SRD affect a fields' default value?

Okay. The AIF opens in a dialog mode and you will have to use an Active Link to set the value. Thanks Mahesh On Tue, Oct 5, 2010 at 10:11 AM, Christine christineperryi...@yahoo.comwrote: Thanks Mahesh, This is an advanced interface form I've created. I'll take a look at the other 'Open

Re: Issue with Service Request Template

This is a known issue (defect ID # SW00320171) and I think it is fixed in later patches. Thanks Mahesh On Fri, Oct 8, 2010 at 2:30 PM, Larry Barnes larry.bar...@thecreek.comwrote: ** Running ARS 7.5 patch 4 SRM 2.2 patch 003 I created a SR template that has 8 questions in the App. Field

Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work

As per the defect # SW00343855, you would have to upgrade to 7.5.1 Patch 3 and then to ITSM 7.6 Patch 1. Thanks Mahesh On Tue, Oct 19, 2010 at 10:48 AM, sphilben sphil...@mac.com wrote: ** All: I have been trying an upgrade ITSM from 7.0.3 patch 009 to 7.6 patch 001 on an ARS 7.5 patch 007

Re: Ticket Modify Permissions

Have you looked into Submitter Mode settings ? Thanks Mahesh On Tue, Oct 19, 2010 at 11:16 AM, Shane Buchholz sha...@samhealth.orgwrote: ** Does anyone know a quick way to grant write access to all tickets for my user base? We are on the verge of a revolt after moving from ITSM 5.6 to 7.6

Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work

Thanks Mahesh On Tue, Oct 19, 2010 at 1:58 PM, strauss stra...@unt.edu wrote: ** And just what defect is that exactly, since the BMC Support site refuses to find or display it from either the Knowledgebase or the Issues search pages (useless insert colorful metaphor here)? Christopher Strauss

Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work

Development Cache Mode is Enabled. Also, commented out assignment engine, approval server, slm service, reconciliation engine and dispatchr processes in armonitor.cfg Thanks Mahesh On Tue, Oct 19, 2010 at 5:07 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Did you have the Development

Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work

We did all the steps that were recommended by BMC and the result was same on all three attempts. So, went ahead with a fresh installation of ITSM 7.6 Patch 1, migrated all the data and are ready to go-live in two weeks from now. Thanks Mahesh On Tue, Oct 19, 2010 at 5:46 PM, Joe Martin D'Souza

Re: Upgrading ITSM 7.0.3 to 7.6 doesn't seem to work

Hi Ramon Firstly, thanks for the details. We were asked to delete all the custom join forms which we did and still no success. May be HPD:Help Desk_SLA (which is out of the Box) is another form that needs to be deleted. This is definitely good information for other customers. Thanks Mahesh

Re: Leave Modify but not allow New records

Create a Filter on Submit and display an error message. Thanks Mahesh On Fri, Oct 29, 2010 at 4:11 PM, Hennigan, Sandra CTR WHS/ITMD/CACI sandra.hennigan@whs.mil wrote: All, We have successfully implemented 7.6. Existing 7.0 Incidents, Change Requests and Tasks will be resolved/closed

Re: Escalation does not push vendor form data to regular form

As Joe suggested below, you should be able to create a Display Only field directly on the LDAP Vendor Form. Thanks Mahesh On Tue, Nov 2, 2010 at 10:41 PM, Mahendra Mahalkar mahendra.mahal...@gmail.com wrote: ** This will require a db-link sort of the thing which I will have to create

Re: SRM ID and Incident Management

If you are using Best Practice view, on the advanced search bar, look for Service Request ID (SRID, 301572100). Thanks Mahesh On Fri, Nov 5, 2010 at 3:03 PM, Rora Borealis roraborea...@gmail.comwrote: ** Hi ARSList We're working with Incident Management 7.6.00 p001 and Service Request

Re: Modify login id

to specific data. Thanks Mahesh On Wed, Nov 10, 2010 at 4:32 PM, Larry Barnes larry.bar...@thecreek.comwrote: ** Under Foundations I don't see the Data Manage Tool option; I only see: - Advance Options - Business Time segments - Charge Back - Configure Assignment - Costing

Re: SRD Service Request field mapping

the corresponding AIF. I usually hide the View Service Request link if the Request is using AIF. Hope this helps. Thanks Mahesh On Thu, Nov 11, 2010 at 3:54 PM, Christine christineperryi...@yahoo.comwrote: Thanks for the quick reply. I did not use the AIF with backend mapping. I looked at that first

Re: Migration from 7.0 to 7.6

Using the Data Management Tool spreadsheets, you can identify the forms associated with various types of data. For further information, search the ARSList archives for the message titled Data Extraction: Foundation, Process Set Up and Transactional Data. Thanks Mahesh On Mon, Dec 27, 2010 at 5

Re: Trying to setup Remedy Import into HPD:IncidentInterface_Create

I think you may leverage Data Management Tool for this activity. Thanks Mahesh On Thu, Jan 20, 2011 at 11:42 AM, Lammey, Peter A. peter.a.lam...@espn.comwrote: ** I was tasked to setup a spreadsheet ingest process that would create resolved incidents in our Incident 7.02 system. I updated

Re: Range of Error Messages for ITSM Suite

of the Workflow object (HPD:INC:ASGGRP_015_Search-E). Thanks Mahesh On Fri, Feb 11, 2011 at 7:18 PM, Shafqat Ayaz shafq...@yahoo.com wrote: ** Hi Does anyone know what the number range is for ITSM Error messages? I know that the ARServer uses 1- 11099 and 2-20999 and 14-144999 for all its

Re: SRM 7.6.03 Questions/Issues

For # 1: The attachment is not carried over to back-end application and is as designed. The attachment can be viewed from Request Details link. Thanks Mahesh On Tue, Feb 15, 2011 at 1:39 PM, Kevin Begosh kbeg...@gmail.com wrote: ** List, I am working with ARS/ITSM/SRM 7.6.03. I have created

Extracting Circular Relationships from 'BMC_BaseRelationship'

“BMC.CORE:BMC_BaseRelationship” but cannot seem to get the right logic. Any help is greatly appreciated, Thanks in advance Mahesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com

Re: Assets import issue

Why not use AIE for import ? Thanks Mahesh On Wed, May 25, 2011 at 8:13 PM, Vaibhav Singhal vaibhavsing...@hcl.comwrote: ** Hi Experts, This may be a basic question but I am new to Assets, and got stuck here- I need to import certain asset records, for System Software. There is one

Re: Security Banner on each form

You may want to refer to ARS 7.6.04 Form and Application Guide - Page 426 - Applying skins to form views. Thanks Mahesh On Thu, May 26, 2011 at 11:47 AM, Atul Vohra a...@protechsoftwareinc.comwrote: Hi, We have a requirement to have a security banner show up on all the forms (v 7.6.4

Re: ARERR 303 in Filter (Advanced) Set Fields action

Populate the name of the form into a field and use that field as the run time form value. Thanks Mahesh On Thu, May 26, 2011 at 3:32 AM, Mikhail Kovrizhnykh mkovrizhn...@gmail.com wrote: Hi All, There is a regular from TEST and the filter that fire at Modify. Filter has one Set Fields

Re: In SRM - Possibility to manage the display of service subcategories.

and Category 2 selection will refresh category 3. Thanks Mahesh On Sat, May 28, 2011 at 1:44 AM, Kailashnath A J kailashnath.jeya...@wipro.com wrote: ** Dear Folks, I would like know the possibilities of organizing the Service Subcategories view

Re: In SRM - Possibility to manage the display of service subcategories.

Yes, it will involve customizing the DVF plugin and I am not sure whether BMC will recommend/ support this customization. Thanks Mahesh On Sun, May 29, 2011 at 1:33 AM, Kailashnath A J kailashnath.jeya...@wipro.com wrote: ** Thanks for your info Mahesh. I presume this customization also

Re: WSDL question about SRM_RequestInterface_Create_WS

SRD_Number (SRD ID) is Entry ID (Field ID 1) of the form SRD:ServiceRequestDefinition_Base. You need to specify the corresponding SRD Instance ID to Submit a request and not SRD Number. Thanks Mahesh On Tue, May 31, 2011 at 3:09 PM, Christine christineperryi...@yahoo.comwrote: Does anyone

Re: Service Catalogs - attributes/custom attributes

. Offering Attributes: Description, Image, Price, Features, Request Now button. Thanks Mahesh On Mon, Jun 13, 2011 at 4:43 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** Actually - more on the service catalog side. (these can be fairly generic) Description: Image

Re: Load People data automatically

The validation and promotion workflow executes only on Modify. Please try to modify the record that you created. Thanks Mahesh On Mon, Jun 13, 2011 at 10:53 PM, Sachin Verma sachin.ve...@accenture.comwrote: Hi Atul, Ahh..i got it..followed the below steps but didn't work: -Wrote a Filter

Re: Character String Check

'Field' LIKE %[^A-Za-z0-9-_]% Thanks Mahesh On Tue, Jun 14, 2011 at 1:30 PM, Kemes, Lisa lisa.ke...@te.com wrote: ** I need to check a character field to make sure that the string in the field is alphanumeric and the only special characters that are allowed are a hyphen

Re: Character String Check

Hae you tried this. Run If: 'Field' LIKE %[^A-Za-z0-9-_]% If Actions: Message Thanks Mahesh On Tue, Jun 14, 2011 at 4:37 PM, Kemes, Lisa lisa.ke...@te.com wrote: I tried this as well, and not sure why, but q### is returning nothing. It should return ### correct? Lisa -Original

Re: Remedy SRM 7.6.04

Please take the export using the Export Process feature. The resulting file will have the related PDTs and AOTs. Thanks Mahesh On Wed, Jun 15, 2011 at 1:48 AM, gurram sanjeevnaidu naidu_2000_2...@rediffmail.com wrote: ** ALL, We have done in the in place ugrade on SRM 2.2 System in the dev

Re: Remedy SRM 7.6.04

and importing? Thanks Mahesh But I do have a question. You stated that it is an in-place upgrade from 2.2 to 7.6.04 On Wed, Jun 15, 2011 at 2:22 AM, Mahesh mchand...@gmail.com wrote: Please take the export using the Export Process feature. The resulting file will have the related PDTs

Re: Character String Check

It works for me. Here is the test Active Link on ARS 7.6.04. Thanks Mahesh -- Forwarded message -- From: *Kemes, Lisa* lisa.ke...@te.com Date: Wed, Jun 15, 2011 at 12:36 PM Subject: Re: Character String Check To: arslist@arslist.org I spoke too soon. Looks like

Re: Bulk Change of login ID

Hi Moe Just wanted to know if the link from your signature line is genuine because the content on that page has nothing to do with ARS Remedy. Thanks Mahesh From: *Gmail* moe.abdela...@gmail.com Date: Thu, Jun 16, 2011 at 11:56 PM Subject: Re: Bulk Change of login ID To: arslist@arslist.org

Re: changing the next Field ID -- team wants to know

. Import the def file to the developer's VM. 4. Configure the starting range of field-id accordingly in the form created in step 1(a). Thanks Mahesh ** ** -- Forwarded message -- From: *LJ LongWing* lj.longw...@gmail.com Date: Tue, Jun 21, 2011 at 3:29 PM Subject: Re: changing

Re: changing the next Field ID -- team wants to know

I have used something like this before. - Data Fields, Character, Date, Diary, Etc - 9 – 90099 - Page, List and Tables and Columns - 90100 – 90199 - Buttons, Trim, Boxes, Etc. - 90200 – 90299 Thanks Mahesh On Tue, Jun 21, 2011 at 5:17 PM

Re: Question on Web Inf Change

Are you using the Approval Console ? Thanks Mahesh On Tue, Jun 21, 2011 at 3:33 PM, pritch pri...@ptd.net wrote: Using the web client, my folks are approving (or rejecting) requests. The approval is recorded and processed by the approval server. The users do not think the approval went

Re: SRM 7.6.04 Work Order Approval Process

in ARSystem and will need an ARSystem fixed or floating write license.* Thanks Mahesh On Wed, Jun 22, 2011 at 11:11 AM, Tina Flores csoukn...@columnit.comwrote: Hi ARS listers, My client has a business need to have an Approval Process on the Work Order form. I see that there's a Work Order Status

Re: SRM Request with no fullfilment application

I would still create a Work Order and close/cancel through workflow. Thanks Mahesh On Tue, Jun 28, 2011 at 9:00 AM, Marek B. mare...@gmail.com wrote: ** Hi List, We've got service request where no incident or work order ticket is required to be registered. Customers just need to open

Re: 911: Bulletin Table

Create a backend form that would track each user acknowledging the bulletin and upon login, the workflow will need to query this form. You can also leverage the User form by setting some sort of flag for each user record. Thanks Mahesh On Fri, Jul 8, 2011 at 3:30 PM, Kathy Morris kathymorris

Re: ITSM 7.5 Change Management Business Approvals

Request, create custom workflow to look-up the approver based on the CI selected and add them to the list of approvers at the desired phase. Thanks Mahesh 1) Each application Basically, you will need to make sure that the right people are associated to the CI and have custom workflow

Re: ITSM 7.5 Change Management Business Approvals

Request, create custom workflow to look-up the approver based on the CI selected and add them to the list of approvers at the desired phase. Thanks Mahesh On Tue, Jul 12, 2011 at 5:56 PM, Andrew C Goodall ago...@jcpenney.comwrote: ** All, ** ** I have a need to implement

Re: Print button not working on Midtier

You will need to analyze the Active Link logs. Thanks Mahesh On Wed, Jul 13, 2011 at 1:53 PM, Bharad w remedy.bharad...@gmail.comwrote: ** can I know any solution for this Issue , any help is appreciated. On Wed, Jul 13, 2011 at 12:42 PM, Mahesh mchand...@gmail.com wrote: ** Print

Re: SRM Work Orders

I think Service Offering should determine the type of fulfillment application and not all service offerings result in the same fulfillment type. Example: Report an IT Problem should create an Incident, New Employee process may be done using Change and Work Orders etc.. Thanks Mahesh On Tue, Jul

Re: RKM 7.6.04 import of articles from a third party location

ARS 7.6.04 supports rich text formatting. So, I think you can export the data from the third-party application with HTML tags and import the same into the Rich Text fields in Remedy. Thanks Mahesh On Tue, Jul 19, 2011 at 6:36 PM, Arnab Baral arnab...@gmail.com wrote: ** That is right Roger

Re: Jumps in Incident ID numbers

You can use Service action from an Active Link and invoke a filter. Thanks Mahesh On Thu, Jul 21, 2011 at 3:41 PM, pritch pri...@ptd.net wrote: You would probably have to use AL's - if the ticket isn't saved, filters will not fire (so I don't think TR would work). Would probably have

Re: Adding Custom Attributes to Base Element

One of the best practice with regards to customization is having a custom field ID range. Also, whenever you extend the data model, BMC recommends usage of a custom namespace instead of BMC.CORE . Thanks Mahesh On Fri, Jul 22, 2011 at 1:58 PM, pritch pri...@ptd.net wrote: I've had the same

Re: Dymanic Text in Trim Text field

Change Field action with field label Changed. On Tue, Aug 16, 2011 at 1:29 AM, Bhupesh Gupta gupta.bhupesh3...@gmail.comwrote: ** Dear all - Can some one please suggesr , how to change text of a trim text field during runtime via workflow? Really urgent help required -- Regards, Bhupesh

Re: Request Console vs. Direct Entry

the Request Entry Console in context. Even in that case, you would need a SRD where you can build survey. Thanks Mahesh On Mon, Aug 15, 2011 at 9:58 AM, Kathy Morris kathymorris...@aol.comwrote: ** ** We are bypassing the SR for a couple of requirements and build AIF forms. We will be building direct

Re: SRM WSDL

There is an OOB webservice (SRM:RequestInterface_WS ) through which you can create Service Requests. Summary and Title Instance ID are two attributes used to lookup the SRD. Thanks Mahesh On Thu, Aug 18, 2011 at 12:04 PM, Kathy Morris kathymorris...@aol.comwrote: ** ** Hi, Is there any

Re: Staging Forn for WSDL Data?

with Tasks and have the external application consume the web service SRM_RequestInterface_Create_WS which will then generate Service Request -- Work Order -- Tasks. Thanks Mahesh On Tue, Aug 30, 2011 at 11:43 AM, Koyb P. Liabt tekkyto...@aol.com wrote: ** We are passing data from an External

Re: 911: SRM WSDL

recommend to leverage the SRM:RequestInterface_Create. Thanks Mahesh On Wed, Sep 7, 2011 at 12:28 PM, Kathy Morris kathymorris...@aol.comwrote: ** ** Hi, We have a requirement to pass data from a System A (an external system) via WSDL, to generate one Work Order and two tasks. The data from

Re: firing active-link on row choice when view field

In case you are trying to load images in the view field, you will need a Call Guide action that does the table loop and sets the images in the view field. Thanks Mahesh On Mon, Sep 5, 2011 at 5:24 AM, Alvaro Valdes aval...@caser.es wrote: I'm not able to build an active-link that fires on row

Re: OT: Re: Asset Management Console size issue on midtier

This is just a configuration setting in Application Preferences form. Thanks Mahesh On Tue, Nov 8, 2011 at 9:49 AM, Jason Miller jason.mil...@gmail.com wrote: ** I haven't research this yet but have thought about doing the same thing. Does it require customization or just a configuration

Re: ITSM 7.6.04 - SRM/Work Orders

Assign it to the Group responsible for that particular Service Offering or who has requested for that Offering to be published in your Request Catalog. Thanks Mahesh On Mon, Dec 5, 2011 at 10:47 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Our problem is that some

Re: SRM AIF

SRM Advanced Interface Form is a normal Remedy Regular form and you can design/ develop as per your requirements. Thanks Mahesh On Thu, Dec 8, 2011 at 5:11 PM, Gmail moe.abdela...@gmail.com wrote: ** Does Advanced Interface Form (AIF) support conditions and questions in SRM 7.6.2? I have

Re: SRM Issue

what is displayed on Request Entry Console) and if needed, you can add more fields and a simple set fields filter action to populate the information. Thanks Mahesh On Fri, Dec 9, 2011 at 11:33 AM, Veeral Oza veer...@gmail.com wrote: ** Hi All, Need some help to figure out an SRM issue. ARS

Re: Notfications are going to people in a group even if their staus is 'Deleted' in people form..

Instead of the Notify action, push the message through the Notification Sub-system (NTE). Thanks Mahesh On Mon, Dec 12, 2011 at 12:00 PM, Vikram_Betholi betholi.vik...@gmail.comwrote: I have written a filter to send the noification to the respective group by selecting the Notify action.But

Re: Notfications are going to people in a group even if their staus is 'Deleted' in people form..

Here is the URL for the document (v 7.5.00). http://documents.bmc.com/supportu/documents/25/70/102570/102570.pdf Thanks Mahesh On Sun, Dec 18, 2011 at 11:50 PM, vikram betholi@friends betholi.vik...@gmail.com wrote: ** Hi Mahesh, Sorry to ask this. Is there any documentation (any pdf

Re: Approval Engine Issues

You may refer to BMC KB Article # KA346922 for the issue on Service Requests getting struck in Waiting Approval status. Thanks Mahesh On Thu, Feb 16, 2012 at 3:45 PM, Larry Barnes larry.bar...@thecreek.comwrote: ** ** Can anyone point me in the right direction on how to fix a problem

Re: Transferring in-house 6.3 code to a 7.6.04 server

Instead of hardcoding, you can retrieve the viewname from ARSchema table during run time by adding a set fields action. Thanks Mahesh On Wed, Apr 11, 2012 at 2:25 AM, Jose Huerta jose.hue...@sm2baleares.eswrote: ** This last sentence is not 100% true. I agree with you with the recommendation

Re: Complex incomming email processing

and create the corresponding work log entry. b. If the message doesn’t fall into “Update” action, check if there are any associated rules in “Rules” form for a Create action. c. If none of the above, ignore the message. Thanks Mahesh On Mon, Apr 16, 2012 at 6:31 AM, Jose Huerta

Re: Logo Branding in Remedy

The object type Image is available on ARS 7.5 and above. Skins Feature is available on ARS 7.6.03 and above. Thanks Mahesh On Mon, Apr 16, 2012 at 3:17 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** I do not recall offhand if 7.5 supported this – I’m currently on 7.6.03

Re: SRM error

Please refer to KB article # KA323451. Thanks Mahesh On Wed, Apr 25, 2012 at 2:40 AM, shashidhar M S Gowda shashi.catch...@gmail.com wrote: Hi, I am facing an issue regarding SRM. After submiting any request from Request entry console, when I click on the request details

Re: Issue with View Service Request link under Advanced Functions

Check the server name for Local SRMS in CAI Application Registry (Home Page -- Application Adminstration Console -- Custom Configuration -- Foundation -- Advanced Options -- Command Automation Interface - Application Registry). Thanks Mahesh On Wed, Apr 25, 2012 at 10:51 AM, Daniel Pritchard

Re: Requester Console in Home Page.

. Thanks Mahesh On Thu, May 24, 2012 at 4:13 AM, team.rem...@libero.it team.rem...@libero.it wrote: Hi All, i would like to display directly the 'Requester Console' for my user requesters ! is it possible ? How do ? thx Peter

Re: IncidentInterface_Create

Transactional Data can be loaded using Data Management Tool. For missing information such as Person ID, I would recommend creating a generic People record and use that to load the incidents. Thanks Mahesh On Wed, Jun 6, 2012 at 3:05 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote

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