Re: Skip SRM console or pass vital info

Subject: Skip SRM console or pass vital info ** Hi, (Sending behalf of my colleague) I am trying to integrate SRM to a knowledge site in such as way that users will review information there to narrow down their issue (incident or request) and then receive a link to take them DIRECTLY

Skip SRM console or pass vital info

Hi, (Sending behalf of my colleague) I am trying to integrate SRM to a knowledge site in such as way that users will review information there to narrow down their issue (incident or request) and then receive a link to take them DIRECTLY into a request form specific to their needs

SRM Doubt Its Urgent

Hi All, Can we use advance interface form in srm to submit a request in change management so for this what will i have to do means i need to create new field in change form. Please explain the procedure that how can we integrate advance interface form with change management applivation

Use of Advanced Interafce Forms in SRM

Hi All, Can someone explain me what is the use of Advanced Interafce Forms in SRM 2.1/2.2. Thanks Regards, Manoj Jain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti

Re: Use of Advanced Interafce Forms in SRM

discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of manoj jain Sent: Tuesday, May 12, 2009 3:42 AM To: arslist@ARSLIST.ORG Subject: Use of Advanced Interafce Forms in SRM ** Hi All, Can someone explain me what is the use of Advanced Interafce Forms in SRM 2.1/2.2. Thanks Regards

Re: Use of Advanced Interafce Forms in SRM

Manoj, Advanced interface forms are used when the OTB capabilities of SRM are not enough to meet a service request need. For example, when you need to do a large degree of validation against user data input, get data from forms/tables outside of the SRM framework or ARS in general, and other

Re: Use of Advanced Interafce Forms in SRM

With SRM 2.2 Patch 2, there is no more a 10 Question limitation for a Standard Service Request. The best way to start using Advanced Interface Form (also referred as Custom Forms / Data Driven Attributes) is to copy one of the template. - SRS:AdvancedInterface_WithBackendMapping

Re: Use of Advanced Interafce Forms in SRM

use interface form for other application instead of work order bcoz our customer only have change template it don't have work order template? please guide me its very urgent. Thanks Regards, Manoj Jain On 5/12/09, Mahesh Chandra mchand...@gmail.com wrote: ** With SRM 2.2 Patch 2

Re: Use of Advanced Interafce Forms in SRM

application instead of work order bcoz our customer only have change template it don't have work order template? please guide me its very urgent. Thanks Regards, Manoj Jain On 5/12/09, Mahesh Chandra mchand...@gmail.com wrote: ** With SRM 2.2 Patch 2, there is no more a 10 Question

Mapping with custom field In SRM

Hi All, Can i create my own(Custom) field for mapping with srm question's answer. I f yes then please guide me how can i achieve this. Thanks Regards, Manoj jain ___ UNSUBSCRIBE or access ARSlist Archives

Re: Procedure for adding more questions in SRM and mapping these answer with backend application

Have you looked into Advanced Interafce Forms. SRM 2.1/2.2 is shipped with two OOB advanced interface templates. These forms can be used for a lot of things. Example: Intergrate a particular SRD with a third party application etc. Thanks Mahesh On Sat, May 9, 2009 at 9:06 AM, manoj jain

Re: SRM - Customize DVF in main window

Hi Mauricio I was searching the ARList archives and came across your mail. We are attempting to do the same thing right now and are having problems disabling / hiding the Add to Cart button that appears next to each line item in the DVF field in SRM. Did you manage to get this sorted on your

Re: SRM - Customize DVF in main window

and are having problems disabling / hiding the Add to Cart button that appears next to each line item in the DVF field in SRM. Did you manage to get this sorted on your side? If so would you be able to share any information that could make this task easier for me? Thanks in advance Bradley Murphy

Regarding SRM 2.2 Patch 2 Error

Hi Lister,   I am getting an error while submiiting a request or change request in SRM through midtier. Ther error is Value does not fall within the limit specified for the field : Maximum length 38;179(ARERR306).   Te environment details is ARS 7.1 Patch 6 and Midtier Patch 7.0.1 patch 6

Re: Regarding SRM 2.2 Patch 2 Error

submiiting a request or change request in SRM through midtier. Ther error is Value does not fall within the limit specified for the field : Maximum length 38;179(ARERR306). Te environment details is ARS 7.1 Patch 6 and Midtier Patch 7.0.1 patch 6 ITSM 7.0.1 Patch 9 SRM Patch 2 Database MSSQL

Re: Regarding SRM 2.2 Patch 2 Error

Thanks Mahesh.We were talking with BMC and came to know about this.   Regards Anil --- On Wed, 29/4/09, Mahesh Chandra mchand...@gmail.com wrote: From: Mahesh Chandra mchand...@gmail.com Subject: Re: Regarding SRM 2.2 Patch 2 Error To: arslist@ARSLIST.ORG Date: Wednesday, 29 April, 2009, 1:20

Re: Remedy, ITSM and SRM Notifications, major spammage

Remedy Developer Dev Technology On Apr 24, 1:12 pm, Matthew Perrault matthew.perra...@genmills.com wrote: Jim, We had the exact same problem, with the SRM notifications going to people. We disabled the filters on the SRM:WorkInfo form SRM:SWI:OnCreateFromApp_NotifyEndUser_550

Re: Who is using SRM?

++ Please Read The Disclaimer At The Bottom Of This Email ++ I believe the new SRM version will be 7.5, i.e. in line with all other products. This might explain why references to 2.5 have

Remedy, ITSM and SRM Notifications, major spammage

We have recently implemented the ITSM applications as well as the Service Request Management module. What we are seeing is a number of email notifications that are sent to customers, some are completely unnecessary. In going into the NTE:CFG-Notification Events and try and turn some of the

Re: Remedy, ITSM and SRM Notifications, major spammage

In BMC's SRM class, they let you know that you'll have to fine tune the notifications to your environment. For us that meant turning off filters that generate notifications to requesters from the back office applications. Essentially we let the SRM notifications provide all communication

Re: Remedy, ITSM and SRM Notifications, major spammage

: Remedy, ITSM and SRM Notifications, major spammage ** We have recently implemented the ITSM applications as well as the Service Request Management module. What we are seeing is a number of email notifications that are sent to customers, some are completely unnecessary. In going

Re: Remedy, ITSM and SRM Notifications, major spammage

Jim, We had the exact same problem, with the SRM notifications going to people. We disabled the filters on the SRM:WorkInfo form SRM:SWI:OnCreateFromApp_NotifyEndUser_550 SRM:SWI:OnCreateFromApp_NotifyEndUser_551 SRM:SWI:OnCreateFromApp_NotifyEndUser_552 Unfortunately due to another design flaw

Re: Who is using SRM?

One customer go live 7 months ago. Each month they create 1,600 new requests, in a Catalog of 80 services. Peter. On Tue, Apr 21, 2009 at 10:36 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** Good morning, This should be a rather simple question. How many of you are using BMC’s SRM

Re: Who is using SRM?

We have been using SRM for 1 year almost. Started with 2.0... had issues with bugs. Moved to 2.1 and got it stable and working but couldn't apply patch 1. BMC swore up and down it was our fault. Had to spend the next 6-8 months rebuilding our whole dev site for BMC... and in the end it was BMC

Re: Who is using SRM?

wrote: We have been using SRM for 1 year almost. Started with 2.0... had issues with bugs. Moved to 2.1 and got it stable and working but couldn't apply patch 1. BMC swore up and down it was our fault. Had to spend the next 6-8 months rebuilding our whole dev site for BMC... and in the end

Re: Who is using SRM?

signature under applicable law. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of manoj jain Sent: Wednesday, April 22, 2009 12:19 AM To: arslist@ARSLIST.ORG Subject: Re: Who is using SRM? ** Hi, I am Manoj Jain i am using SRM currently

Re: Who is using SRM?

We are also using SRM 2.2 with Patch 2 for one of our client. It is a very good product by BMC. Regards, Madhavi Wipro Technologies On Tue, Apr 21, 2009 at 9:06 PM, Pierson, Shawn shawn.pier...@sug.comwrote: ** Good morning, This should be a rather simple question. How many of you

Who is using SRM?

Good morning, This should be a rather simple question. How many of you are using BMC's SRM module in production currently? If you are using it, what types of things do you use it for? We bought it and are looking at using it, but it is tedious so I want to make sure we don't invest a lot

Re: Who is using SRM?

- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, April 21, 2009 8:37 AM To: arslist@ARSLIST.ORG Subject: Who is using SRM? --_000_FE1DBA4771FAE340A048A2439B10E98E4FC1CA3B6FSUHOUEXCMSA1P_ Content-Type: text/plain; charset

Re: Who is using SRM?

if it's not widely used enough for BMC to keep it around. If it helps in your decision, SRM is seen as an extremely critical component in the BSM strategy for BMC. I know of no currently discussed scenario where SRM would be dropped from the portfolio. -David J. Easter Sr. Product Manager

Re: Who is using SRM?

We have been using SRM 2.2 Patch 2 since March 2, 2009. Previously, we were on ITSP 3.1 Request Management for years. We have currently around 130 Service Request Processes out of which ~14 are done using Advanced Interface Forms (heavily customized). We have also integrated SRM with an user

Re: Who is using SRM?

Check out Abydos Designer - new tight integration with SRM that makes deployment quite a bit easier. http://abydos-workflow.com/Products/AbydosDesigner/tabid/60/Default.aspx Andrew Paolino Account Manager Column Technologies Cell: 551-486-2549 Fax: 212-227-3040 Email: apaol

Re: Who is using SRM?

Hi, I am Manoj Jain i am using SRM currently and believe me it is very good as compare to requester console/It is like a menu card in that card all kinds of services avilable with price turnaround time. For more information mail me. Thanks Regards, Manoj Jain On 4/21/09, Pierson, Shawn

Running SRM 2.2 patch 2 with Java 1.4.2

Hi All, We're running into trouble when running SRM 2.2 patch 2 on an application server (websphere) with Java 1.4.2. Specifically the problem is when creating a new Service Request the .jar file tries to create an instance id using a function Boolean.parseBoolean(string) that has only been

Adding an incident Field to SRM - Posted

I took Rick's advice and posted my Incident/SRM doc to the BMCDN: http://developer.bmc.com/communities/docs/DOC-6328 Anyone interested can have a look there. -scott philben ___ UNSUBSCRIBE or access ARSlist Archives

Re: Adding an Incident field to SRM

Scott, i would be interested in this documentation as i have been working with the SRM application myself and have run into numerous roadblocks due to lack of documentation. Thank you On Apr 6, 3:13 pm, SCOTT PHILBEN sphil...@mac.com wrote: All: SRM 2.2 patch 002 ITSM 7.3 patch 009 I

Re: Adding an Incident field to SRM

Date: Tue, 7 Apr 2009 06:33:25 To: arslist@ARSLIST.ORG Subject: Re: Adding an Incident field to SRM Scott, i would be interested in this documentation as i have been working with the SRM application myself and have run into numerous roadblocks due to lack of documentation. Thank you

Re: Adding an Incident field to SRM

Of SCOTT PHILBEN Sent: Monday, April 06, 2009 1:14 PM To: arslist@ARSLIST.ORG Subject: Adding an Incident field to SRM All: SRM 2.2 patch 002 ITSM 7.3 patch 009 I recently was tasked to add an Asset Tag field to SRM that would ask the User for his Asset Tag and then pass the data to the Incident

Adding an Incident field to SRM

All: SRM 2.2 patch 002 ITSM 7.3 patch 009 I recently was tasked to add an Asset Tag field to SRM that would ask the User for his Asset Tag and then pass the data to the Incident and create a relationship to the affected asset (if there is one) on the Relationships Tab. I was able to use some

SRM and Reopening Inicdents

All: I have SRM 2.2 patch 002 and I have an existing Request which created an Incident. When the Support Person Resolves the Incident, a Survey request is created for the User. When the User fills in the Survey and selects the Reopen the Service Request option shouldn't the system reopen

Re: SRM and Reopening Inicdents

(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SCOTT PHILBEN Sent: Friday, April 03, 2009 8:02 AM To: arslist@ARSLIST.ORG Subject: SRM and Reopening Inicdents All: I have SRM 2.2 patch 002 and I have an existing Request which created an Incident. When the Support Person Resolves the Incident

Re: SRM and Reopening Inicdents -- SOLVED

on the back-end requests created from a service request, you cannot reopen these requests (for example, an incident or a change) after they have been closed. Users can reopen a service request, but SRM has no process to handle situations when users reopen records from the back-end applications

Re: SRM and Reopening Inicdents -- SOLVED

Your Business, BMC's way! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SCOTT PHILBEN Sent: Friday, April 03, 2009 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: SRM and Reopening Inicdents -- SOLVED Looks like I found

Re: SRM and Reopening Inicdents -- SOLVED

] On Behalf Of SCOTT PHILBEN Sent: Friday, April 03, 2009 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: SRM and Reopening Inicdents -- SOLVED Looks like I found the answer on BMC's website: Problem 20005347 Please refer to the updated Service Request Management 2.2.00 Release Notes page 16

SRM 2.2 Configuration

Hi All, I am doing the SRM 2.2 configuration but it is not working means i am unable to create Process Definition Template in active state. While creation its giving error Process Definition not associated with your pdt ? so please guide me where i am wrong and whats the problem? Thanks

Re: SRM 2.2 Configuration

doing the SRM 2.2 configuration but it is not working means i am unable to create Process Definition Template in active state. While creation its giving error Process Definition not associated with your pdt ? so please guide me where i am wrong and whats the problem? Thanks Regards, Manoj

Re: SRM 2.2 Configuration

anything about question mappings or attaching any advance interface forms on the SRD. Thanks Mahesh On Wed, Apr 1, 2009 at 8:54 AM, manoj jain manoj.jain4...@gmail.comwrote: ** Hi All, I am doing the SRM 2.2 configuration but it is not working means i am unable to create Process Definition

SRM 2.2 - hide Add to Cart button

Hi All, I just can't find a way to hide the Add to Cart button on the Request Entry console. It does not seem to be defined on the HTML source components that you could modify from Application Adminstration Console. Can anyone point me in the right direction? Thanks, Raido

Re: SRM 2.2 - hide Add to Cart button

...@arslist.org] On Behalf Of Raido Oja Sent: Monday, March 09, 2009 11:22 AM To: arslist@ARSLIST.ORG Subject: SRM 2.2 - hide Add to Cart button ** Hi All, I just can't find a way to hide the Add to Cart button on the Request Entry console. It does not seem to be defined on the HTML source

Looking for BMC Remedy SRM users

Dear ARSList members, I'm a product manager doing some SRM market research to help direct my companies future product direction. As such I'd be very interested in speaking to anyone that has deployed the SRM solution in the past, or is in the process of deploying the SRM solution. Or in fact

Remedy 7.5 SLM SRM

Does anyone know if/when the Remedy 7.5 install will be available for SLM SRM? Currently only ARS, Service Desk, Change, Asset CMDB have a 7.5.00 installer. Are there new releases for these two modules. Rob Cvetkovski, Staff Consultant Burntsand Inc. 185 The West Mall Suite 600 Toronto

Re: Remedy 7.5 SLM SRM

To: arslist@ARSLIST.ORG Subject: Remedy 7.5 SLM SRM Does anyone know if/when the Remedy 7.5 install will be available for SLM SRM? Currently only ARS, Service Desk, Change, Asset CMDB have a 7.5.00 installer. Are there new releases for these two modules. Rob Cvetkovski, Staff Consultant

Re: Automate report from escalation (was: Remedy 7.5 SLM SRM)

] On Behalf Of Trevino, Rick Sent: Tuesday, January 20, 2009 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 7.5 SLM SRM ** Hello everyone, I am trying to automate a report with an escalation and active link. The escalation sets a flag to run=yes The active link should then trigger a run

Re: Remedy 7.5 SLM SRM

The next version of SLM is, I believe, slated for early 2009. The next version of SRM is, I believe, slated for Summer 2009. For official statements, though, it's best to contact your BMC Sales individual. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software

Re: Remedy 7.5 SLM SRM

Thanks David...much appreciated. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, January 20, 2009 4:15 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 7.5 SLM SRM ** The next version

SRM approval - license

Hi, I have customized the SRM approval form in that it is a copy of the existing SRM approval form but with added fields for the questions from SRM to be pushed to it. Anyway, I have an issue with non licensed users approving requests. It says that the approval status and individual/group

SRM - Customize DVF in main window

Hello everyone, Has anyone managed to manipulate the DVF that contains the main window and service catalogue funcionality in BMC Remedy SRM? Anyone would be so gentle to provide some guidance on where to find the java code in order to hide or disable the ADD TO CART button? DVF functionality

SRM installation issue

Listers: I just finished installing SRM 2.2 p1 on an ARS 7.1 p8 server. I followed the instructions in the Configuration Guide (page 28 - 29) to set up the Mid Tier so that I could view Service Categories in the Data Visualization Field (DVF). Everything works fine, I can see data in the DVF

Re: SRM installation issue

Scott, restart your web server and check again. It's been a few months for me but BMC support may have a hotfix for this. Listers: I just finished installing SRM 2.2 p1 on an ARS 7.1 p8 server. I followed the instructions in the Configuration Guide (page 28 - 29) to set up the Mid Tier so

SRM - Add to favorites and Add to cart

Hello everyone, Does anyone know how to disable ADD TO FAVORITES and ADD TO CART buttons in BMC Remedy Service Request Management? Any help or advice would be greatfully appreciated ... BR, Mauricio ___ UNSUBSCRIBE or

Re: SRM - Add to favorites and Add to cart

the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Wed, 19 Nov 2008 12:57:42 -0600 From: [EMAIL PROTECTED] Subject: SRM - Add to favorites and Add to cart To: arslist@ARSLIST.ORG Hello everyone, Does anyone know how to disable

Re: SRM installation issue

in the properties of that DVF, then set that. Joe From: SCOTT PHILBEN [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, November 19, 2008 10:20:10 AM Subject: SRM installation issue Listers: I just finished installing SRM 2.2 p1 on an ARS 7.1 p8 server. I

Re: SRM 2.2 Warning

is the meaning of this Warining.. User having SRM Admin previlages too... we rcently upgraded SRM 2.0 to 2.2 Regards, Vyas. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___

Identify an incident that originated from SRM

Hi folks. Just wondering if there is a field or ID on the incident form that identifies if an incident originated from the SRM. I imagine there is one and could probably find it but thought it might be quicker to ask the list. Thanks Steve

Re: Identify an incident that originated from SRM

. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Iocco Sent: Friday, November 07, 2008 11:25 AM To: arslist@ARSLIST.ORG Subject: Identify an incident that originated from SRM --_cbf270c5-b681-43cc-823f-12738034b6d2_ Content

Re: SRM 2.2 Warning

Management administrator. Now closing Request Entry. (ARWARN 150109) Can anyone suggest what is the meaning of this Warining.. User having SRM Admin previlages too... we rcently upgraded SRM 2.0 to 2.2 Regards, Vyas. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___

SRM 2.2 Warning

.. User having SRM Admin previlages too... we rcently upgraded SRM 2.0 to 2.2 Regards, Vyas. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

SRM 2.2 - Data Initialization

Following several rounds of testing, we're now attempting to initialize the Service Request form and associated data before rollout. According to support, there is no means to remove the SRM test data, they're recommending a completely fresh install and re-configuration. Considering the time

Problem create Incidents from SRM 2.1

Hi Everybody I'm newbie in SRM, I try to submit incident from SRM, I configured the next - Incident Template - AOT - Process in SRM using AOT created before - SRD using the previous process, this SRD I have it in status Deployed However when I create a service request using the previous SRD

Re: Problem create Incidents from SRM 2.1

users. Then go into the Application Administrator console. Custom Configuration.  Requester Console Configuration Application Settings. From teh SRM Application Settings Window. Change Allow unknown users to Yes and enter a valid username in the Login ID field. Make sure the user exists

Re: Problem create Incidents from SRM 2.1

, 07 de Octubre de 2008 12:54 p.m. Para: arslist@ARSLIST.ORG Asunto: Re: Problem create Incidents from SRM 2.1 ** Are you using a registered requester that has valid location information setup in CTM:People? It pulls that information from there. Allowing quests to submit requests requires

SRM - AOT with template

Hi, In SRM 2.2, I have created a service request that uses an AOT with an attached template. However I can't see that the fields preset in the template are being applied on the incident. Should I assume that somethings gone wrong with the install? My understanding was that if I am registering

Re: SRM - AOT with template

-Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Raido Oja Sent: Friday, September 12, 2008 6:16 AM To: arslist@ARSLIST.ORG Subject: SRM - AOT with template ** Hi, In SRM 2.2, I have created a service request that uses

Re: SRM - AOT with template

You also need to map the fields on the SRD. Mahesh On Fri, Sep 12, 2008 at 6:16 AM, Raido Oja [EMAIL PROTECTED] wrote: ** Hi, In SRM 2.2, I have created a service request that uses an AOT with an attached template. However I can't see that the fields preset in the template are being

Re: SRM - AOT with template

of registering the template with the AOT ? On Fri, Sep 12, 2008 at 3:34 PM, Mahesh Chandra [EMAIL PROTECTED] wrote: ** You also need to map the fields on the SRD. Mahesh On Fri, Sep 12, 2008 at 6:16 AM, Raido Oja [EMAIL PROTECTED] wrote: ** Hi, In SRM 2.2, I have created a service

Re: SRM - AOT with template

on the incident filled in via the template? Did you upgrade from a previous version of SRM? There is a bug when an upgrade was done, that the SRD question mappings or template values would not get applied to SRD's created in older versions of SRM. Saby --- On Fri, 9/12/08, Raido Oja [EMAIL

Re: SRM auto-assign

, August 29, 2008 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: SRM auto-assign Yes, they do. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers

Re: SRM auto-assign

There have been problems getting good answers from the SRM support team, but if you persist you'll get some help. You can auto-assign an SR to a group, but as far as I can tell, it's the Org group instead of the Support group. See the Service Request tab in the Service Request Definition form

Re: SRM auto-assign

Well that answers it - we're patched and round-robin is cranking away! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Tuesday, September 02, 2008 7:52 AM To: arslist@ARSLIST.ORG Subject: Re: SRM auto

Re: SRM auto-assign

discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Sabyson Fernandes Sent: Wednesday, August 27, 2008 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: SRM auto-assign The SRD can be configured with the service request co-ordinator for each request that is published. This is the only

Re: SRM auto-assign

it error out? (Check the process section when viewing the submitted request via the details button from the request entry console) --- On Fri, 8/29/08, Drew Shuller [EMAIL PROTECTED] wrote: From: Drew Shuller [EMAIL PROTECTED] Subject: Re: SRM auto-assign To: arslist@ARSLIST.ORG Date: Friday

Re: SRM auto-assign

Yep, it's got the group in that field. The SR does assign to that group. No errors and the WO was created. Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist:

Re: SRM auto-assign

Sounds like it works then. Were you expecting different results? --- On Fri, 8/29/08, Drew Shuller [EMAIL PROTECTED] wrote: From: Drew Shuller [EMAIL PROTECTED] Subject: Re: SRM auto-assign To: arslist@ARSLIST.ORG Date: Friday, August 29, 2008, 5:48 PM Yep, it's got the group in that field

Re: SRM auto-assign

I'm trying to get an SR auto-assigned to an individual. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Re: SRM auto-assign

, 2008 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: SRM auto-assign I'm trying to get an SR auto-assigned to an individual. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com

Re: SRM auto-assign

Yes, they do. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

SRM auto-assign

Has anyone configured auto-assign for a Service Request, using the Assignment Configuration form? For Order 3 - Operational Categorization, this uses Foundation data. But when I'm creating an SRD, the Navigation Categories are apart from Foundation data. How do you tie a SRD to the Group

Re: SRM auto-assign

[EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, August 27, 2008 1:47:40 PM Subject: SRM auto-assign Has anyone configured auto-assign for a Service Request, using the Assignment Configuration form? For Order 3 - Operational Categorization, this uses Foundation data. But when I'm creating

Re: SRM auto-assign

The SRD can be configured with the service request co-ordinator for each request that is published. This is the only capability of auto assignment for the SRM Request that I am aware of. The fulfillment applications (WO, CHG etc..) are configured via the Configure Assignments form

Re: SRM auto-assign

tie closer to the auto-assignment rule, I would sugest that you look for the relationship there. John Rosquist RightStar Systems - Original Message From: Drew Shuller [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, August 27, 2008 1:47:40 PM Subject: SRM auto-assign Has

Re: SRM auto-assign

I brought this up with BMC support and was told that it was not currently setup/enabled for SRM 2.0/2.1 and was there for future releases. I thought it maybe used for a default/catch all group which do not have service request co-ordinators specified in the SRD. I did not get to test that out

Re: SRM Navigational Categories

Is the problem solved?i am trying to hide menu item from a navigation bar and needs your help.. can we hide using active link? PCR Remedy wrote: Hi list SRM 2.2 Does anybody has tried to disable the SRM Nav Categories option List Related Services and/or change the OOTB functionality

SRM 2.2 Process(es) using Advance Interface Forms

Hello All Just wanted to know if anybody had the SRM 2.2 process(es) configured using Advance Interface Forms. If 'Yes', what all changes were done to the OOB workflow to get it work with - 'Save as Draft' feature - 'Add to Cart' feature. - Open the form from 'Work Order' after

SRM Approval Question

Hello listers! I've created a Service Request Definition in Pending status and added some Approvers. One of them is called SGP0003|SRD Approver, so it's a support group. On the People form, I added the functional Support Group role of SRD Approver to my own record. Then I logged in again.

Re: SRM Approval Question

switching the Approval mapping to Individual for this specific SRD then see if the approval shows up. Let me know, Troy Sasso --- On Tue, 7/15/08, Drew Shuller [EMAIL PROTECTED] wrote: From: Drew Shuller [EMAIL PROTECTED] Subject: SRM Approval Question To: arslist@ARSLIST.ORG Date

SRM Integration install

Hello all. I just did a clean install of SRM 2.2 and the SRM Integrations to Change, SLM, and Incident, with the sample data. Can someone tell me what to look for in ITSM to see that sample data? Before the integration and sample data install, my SRM Request Entry console at least had a few

en_US and ev_CA issue with SRM selecting request

Hi, I have a ticket open but haven't heard from BMC is a long time. Seems to take them a while to 1. look at the bug 2. admit there is a bug. 3. escalate it 4. get it fixed. Anyway. Does any one with SRM have this issue? If you use en_US on the server but the clients have en_CA or en_AU

Re: SRM 2.1 Patch 1

** Peter..yes, I did without any Issues.Try installing the base version ( 2.1) alone first ,then apply patch.Vijay--- On Mon, 5/19/08, PCR Remedy [EMAIL PROTECTED] wrote:From: PCR Remedy [EMAIL PROTECTED]Subject: SRM 2.1 Patch 1To: arslist@ARSLIST.ORGDate: Monday, May 19, 2008, 9:04 PM** Does

Re: SRM 2.1 Patch 1

Peter, I'd suspect the disk space if it cannot 'build' the list... Do you have enough space in the drive that contains the Windows Temp folder? Joe - Original Message From: PCR Remedy [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, May 20, 2008 12:04:45 AM Subject: SRM 2.1

SRM 2.2

Does anybody know the release date for SRM 2.2? Thanks. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

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