**
Xinify Technology is looking for several Remedy Consultants to
augment our ITSM practice. We are looking for all levels of
consultants. We offer competitive salary and benefits, including
training. Consultants work from home when not at a client site,
therefore no need to relocate.
Please send
**
Bob,
Have you tried running the sync search database on both servers (off
peak on the production obviously), then comparing workflow using the
delete field (for the delete error) and the time fields (for the time
errors)? Maybe something is slightly different and this will help you
to compare
d value "1", then post value Null. I tried - even if record processed successfull, the responce value is always NULL.Best regards, Alexander Zinoviev: Action Request System discussion list(ARSList) Kelly Deaver: , 07.07.2006 3:32: arslist@ARSLIST.ORG: Re: Who
**
Hi Dan,
Why without EIE on the Zenworks integration? EIE, Remedy Link for SQL and Remedy Link for Oracle have a great new feature in version 7. It is "CMDB Aware", BMC's term to mean that you can actually choose to import to CMDB CIs and it will handle all the heavy lifting. Also, you can
**
No problem, you can do that. They don't rely on each other in any order. The important thing is to get the 3 installed before you start on Change, Asset,Service Desketc.-Kelly DeaverDirector, ITSM PracticeXinify[EMAIL PROTECTED]
Original Message Subject:
**
Shawn,
You are in for a busy week at BMC User World! Glad you can make it :) My answers are based on past RUGs. Since this is the first time it is run by BMC (Houston people) instead of Remedy (California people) our actual results may very. I did attend a mandatory meeting for Vendors who
**
Tony,
If you have that old of a version of ServiceCenter, you should also have a copy of Connect-It somewhere. Peregrine gave it to all their customers back then. The version you mentioned are the ones that were around the year that PRGN owned Remedy. They updated connect it to have a Remedy
**
Well, Dan, If you have the money and overnight delivery
http://www.pimall.com/nais/e.menu-bg.html
(note - URL is to a company that sells spy cams where you hook a tiny camera to your clothes and carry a dvr in your pocket. People on company networks be warned.. who knows maybe "Spy" is a
**
There are several ways, depending on what you are trying to accomplish. I'm going to call the field you are interested in FieldA in my examples.
1. If you are trying to assure that no two records have the same value in a particular field (FieldA), create a unique index for that field. In the
**
Xinify has built an integration between SMS 2003 and CMDB 2 /Asset 7 using Remedy Link for SQL 7. The integration is in closed beta at the moment but will soon be available FREE to the BMC community. We were commissioned by BMC to build this integration and it was done with the full support of
**
To see and understand the structure of the out of box classes and relationships, I recommend you download the CDMB 2 data model diagram -
http://supportweb.remedy.com/arsys/apps/default/sentinel/arforms/Documents_web.jsp?cacheId=MidTier%20UserSelect BMC Atruim, Version 2 and click search.
**
Hi Kevin,
We have done several integration using EIE 7 and CMDB 2.
The only method that really makes sense is to create a separate dataset (Cisco.Import.Ciscoworks) that you import to. Then reconcile that dataset with the primay data set (BMC.ASSET). There are several reasons for this.
1. If
explanations.
At least you can look before you install. Also, you can learn what AIE is and
why you should care :)
Sorry to those of you who might have looked this morning. There was an issue
with my attachment not working.
-
Kelly Deaver
Original Message
Subject
do not have to do it right now. You can build it in to your budget.
Discuss with your sales person.
-
Kelly Deaver
BMC Technical Marketing
Original Message
Subject: Re: R: Integration with SMS Microsoft and CMDB - BMC: Remedy
Discovery Service 7.0
What permissions you have are based on your currently selected ID. Go in to
Manage Support IDs and select another ID as your current ID for the session.
It reverts to primary when you login again but should work for now.
-
Kelly Deaver
[EMAIL PROTECTED]
Original
the log in. You can force this for any user or set
of users even if they aren't technically new. Use the steps on page 97 of the
AR System configuration guide to set the flag for the selected users to be
required to change their password on next login.
-
Kelly Deaver
[EMAIL
succeed there,
usse those
values to access via rulehelper. When you succeed with rulehelper, set the
values you know
to work as the values for your exchanges.
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: EIE/Marimba connect error
From: Drew
Have you tried clearning your cache? I used to have that problem and once I
cleared my cache once, I never had the problem again.
-
Kelly Deaver
[EMAIL PROTECTED]
___
UNSUBSCRIBE or access ARSlist
The Link Jarl posted covers what's new in 7.1 API. This is the link to what's
new in AR System 7.1
http://developer.bmc.com/jiveProd/ann.jspa?annID=14
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: Re: What's New 7.1?
From: Jarl Gr? [EMAIL
in AR System 7.1,
CMDB 2.1 and Atrium Integration 7.1 which includes screen shots and such. It is
posted on BMC Developer Network ( developer.bmc.com) but there is technical
difficulty with a router today so I can't give you the URL. I'll send it as
soon as I can get it.
-
Kelly
Here is the URL that leads to a PPT to teach you the new features -
http://developer.bmc.com/jiveProd/entry!default.jspa?categoryID=581externalID=2053fromSearchPage=true
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: Re: What's New 7.1?
From
Check out this tread from Developer Network on how to configure -
http://developer.bmc.com/jiveProd/thread.jspa?messageID=13261#13261
Basically you can put it on either server.
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: Atruim - Altiris
After an incredibly long day, I remember people at the evening with R D
saying You look tired. Now that I've seen the picture Dan took, I have to
agree! It was worth it though. It was great to see and talk with everyone.
-
Kelly Deaver
[EMAIL PROTECTED]
Original
the CPU and memory of that box. It
is just a bit tricker to configure.
So you see, there is no wrong answer, there is just the right answer for you.
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: CM7.2, AIE 7.1, CDIntegration 7.1.1
From: Mark
See the compatibility matrix for AIE -
http://www.bmc.com/support/bmcremedycomp/Atrium_Integration_Engine_7_1_0_Compatibility_matrix.htm
In most cases, yes 64 bit is now supported :)
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: Re: CM7.2
For all who wanted this. It is now on the BMC Developer Network.
http://developer.bmc.com/jiveProd/kbcategory.jspa?categoryID=862
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: ITSM 7.0 - Patch 6
From: T. Dee [EMAIL PROTECTED]
Date
This document should be able to help you detect where you missed a step in the
integration -
http://developer.bmc.com/jiveProd/entry.jspa?externalID=1896categoryID=292
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: syncronising topology
Rosemay,
You can find it on the BMC Developer Network. You must first login then go here
-
http://developer.bmc.com/jiveProd/entry.jspa?externalID=2657categoryID=751
If you don't have an account, it is easy to create one.
-
Kelly Deaver
[EMAIL PROTECTED]
Original
customers could leverage BOXI more effectively. We routinely have customers buy Analytics then upgrade from Professional to Premium so the can use Crystal Web.
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion
. They are going to contact you.
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)
Original Message Subject: RE: Business Objects XI Premium R2 SP2 as a signle engine forboth Analytics and Mid
**
Correct. When you upgrade to Premium, you can use multiple BO Reporting types, thus allowing both Web-Info for Analytics and Crystal for mid-tier reporting
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion
installer as "Atrium Core" because there are so many features that are core to any application installation and integration that follows :)
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opin
of specific contracts. Say you have 5 contracts that are each for 5 copies of a software. You can manage expiration, renewal, etc of each at the contract level. At the master contract level you manage the count of the 25 licenses and how much they are used.
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work
they went off shift. Not fancy but it worked.
IF the people you are tracking don't do Remedy as a standard part of there day you could do an end user form that they put in their name or employee id then click "Clock In" or "Clock Out" and have that do the same idea. Timestamp is y
**
You might review this PPT and see if something jumps out at you -http://communities.bmc.com/communities/docs/DOC-2841
I wrote it with support from the Remedy Engineers to try to cover as much as possible.
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects
**
tryhttp://documents.bmc.com/supportu/documents/56/76/65676/65676.pdf
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)
Original Message Subject: IM 7.x Database Diagram/ERD?From
Analytics.
Out of the Box, Analytics has a pre-built universe to report on Service Desk, Asset, Change, CMDB, SLM, SRM.
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)
Original Message
**
Joshua,
There are Patrol User Groups (PUGs), similar to Remedy user groups -http://apps.bmc.com/BMC/Common/CDA/hou_Page_Generic/0,3465,9926222_10636339,00.html
Try pinging some of the group leaders for leads.
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects
**
If you check out the sessions for WWRUG you will notice there are three on What's new in AM/CM/SD being delivered by BMC Product Managers... good place to get a look at the latest.. I'm don't know for sure but that MAY be a peak at 7.6
Kelly Deaver
kdea...@kellydeaver.com
ke...@effect-tech.com
**
if you can trigger and run a command line you can trigger an AIE exchange usingaiexfer utiilty. Look on page 169 of the AIE 7.5 Users Guide for details.
Kelly Deaver
Effective Technologies
www.effect-tech.com
kdea...@kellydeaver.com(ARSlist mail)
ke...@effect-tech.com (Business mail
**
buyingBMC Analytics will not get you reports in AR System over the web. BOXI that comes with BMC Analytics is for use with BMC Analytics ONLY. You can't use it as your Crystal Report Server for the web. The version that comes with BMC Analytics isBusiness Objects Professional. Professional
**
This is how they used to do it - http://documents.bmc.com/supportu/documents/01/46/10146/10146.pdf
I'm not sure if this is still the method. I would suggest you post your question with the Patrol Community -
**
ITSM and SRM 7.6are Released
Kelly DeaverEffective Technologieswww.effect-tech.comkdea...@kellydeaver.com (ARSlist mail)ke...@effect-tech.com (Business mail)
Original Message Subject: Re: 7.5 or 7.6From: michael campbell soup...@hotmail.comDate: Fri, October 16, 2009 5:34
**
Assuming you are integrating SMS topopulate the CMDB you have afree option. Use Atrium Integration Engine that comes with the CMDB as the method. You will need mappings. They can be found here - http://communities.bmc.com/communities/docs/DOC-456
Kelly DeaverEffective
**
I agree with the others, do research and get training. Time spent learning up front will save you tons of hours later.
to answer some of your specific questions -
The CMDB is a repository of your CIs and the relationships between them. It holds the key information about each CI.
You can
mappings. They can be found here - http://communities.bmc.com/communities/docs/DOC-456nbsp;nbsp; nbsp; Kelly Deaver Effective Technologies www.effect-tech.com kdea...@kellydeaver.com (ARSlist mail) ke...@effect-tech.com (Business mail) nbsp; nbsp; Original Message Subject
**
NO, the _CAL_ is how you can tell the sample data provided by BMC. We wanted to be sure you could tellthe difference in case you wanted to delete it.
You can see all the data in spreadsheet form here - http://communities.bmc.com/communities/docs/DOC-6209
Kelly DeaverEffective
**
Look at the Troubleshooting guide - http://documents.bmc.com/supportu/documents/00/92/70092/70092.pdf
Start on page 45
Kelly DeaverEffective Technologieswww.effect-tech.comkdea...@kellydeaver.com (ARSlist mail)ke...@effect-tech.com (Business mail)
Original Message Subject:
**
Hi Listers,
I just got home from WWRUG. I want to thank all the attendees, volunteers, advisory committee, board of directors, vendors and Hard Rock Hotel for a truly memorable conference. I think we all learned a lot, made new friends/contacts and renewed old relationships. I'm honored to have
**
Kathy,
You will get a lot more help from a Discovery focused group. Isuggest you read and post here -
http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/discovery
There are greatdocs and discussions on how to tune the discovery of CIs as well as the
**
What version do you have?
You can find setsthat are filled out with sample data for all theversions here - http://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/service_support_general?view=documents
Be sure and use the version that matches with the version of ITSM and
**
You may find thispresentation handy as well. It was my attempt to pulltogether the info in all the various install manuals -
http://communities.bmc.com/communities/docs/DOC-2841
Kelly DeaverEffective Technologieswww.effect-tech.comkdea...@kellydeaver.com (ARSlist mail)ke...@effect-tech.com
**
They are here - http://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/service_support_general?view=documents
I know DN is interesting to search. The company that provides the software that BMC uses actually took a giant step backward in search capabilities when they
**
If you want the blank workbooks, as part of 7.5 and greater, they are included with the ITSM install. The workbooks end up in the directory -
Install dir\DataManagementClient\7.x\Spreadsheets
Kelly DeaverEffective Technologieswww.effect-tech.comkdea...@kellydeaver.com (ARSlist
**
Did you change thelabels on any of your enums? I hit this all the time if I changed something.
Example-
A filterwas created with a Qualification of Status "Work In Progress". You changedthe enum 7 from "Work In Progress" to "Development in Progress". Now you open a filter that included this
ached object is correct/up to date. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver Sent: Thursday, January 07, 2010 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: Data types are not appropriate for relational operation, 313, error messa
**
You should have a look at SMS2CMD mapping on BMC Developer Network - http://communities.bmc.com/communities/docs/DOC-2851
We used these values -
Model = SMS.v_GS_Computer_System.Model0
Will that work for you?
Kelly Deaverkdea...@kellydeaver.com(ARSlist mail)
Original Message
There is a troubleshooting guide for 2.1 -
http://documents.bmc.com/supportu/documents/00/92/70092/70092.pdf
Most of the information applies to 1.1 as well so it is somewhere to start.
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: CMDB 1.1
Admin guide.
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: AIE Flat File
From: versicle [EMAIL PROTECTED]
Date: Tue, January 29, 2008 11:35 am
To: arslist@ARSLIST.ORG
All,
I'm looking to load a flat file into the CMDB via AIE. I've created
I agree it is a path issue. Try putting your .tbl file in same directory as
filehelper and see if you can get it to run. I know you may not want to make
this a permanent home but at least it should help with debugging.
-
Kelly Deaver
[EMAIL PROTECTED]
Original
to put the
prefetchconfig back as it was overwritten by the patch. You will only notice a
problem with prefetchconfig if you have taken the time to implement the new
prefetch feature available in 7.1.
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Frans,
ALT2CMDB is an Open Source integration distributed via the BMC Developer
Network.
I think you will find this thread in the forum about ALT2CMDB helpful -
http://developer.bmc.com/jiveProd/thread.jspa?threadID=8375tstart=0
-
Kelly Deaver
[EMAIL PROTECTED
fields. If the sum
changes, an updated/modify is needed)
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: EIE Option question
From: Drew Shuller [EMAIL PROTECTED]
Date: Wed, February 27, 2008 9:16 am
To: arslist@ARSLIST.ORG
My EIE job pulls
You ONLY see them if you are logged in.
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: Re: where has the URL gone?
From: Remedy Maniac [EMAIL PROTECTED]
Date: Fri, March 14, 2008 6:49 am
To: arslist@ARSLIST.ORG
** Kelly Deaver wrote: All
Network is
Remedy Developer Community on steroids :)
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: where has the URL gone?
From: Remedy Maniac [EMAIL PROTECTED]
Date: Fri, March 14, 2008 5:08 am
To: arslist@ARSLIST.ORG
Dear all,
does
http://www.cm-ug.com/forum/
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: OT: Config Mgmt (Marimba) list/resources?
From: William Rentfrow [EMAIL PROTECTED]
Date: Thu, March 13, 2008 3:01 pm
To: arslist@ARSLIST.ORG
I'm learning a bit
Why don't you want to use AIE? If you own CMDB 2.1 you are entitled to a copy
of AIE at no extra charge. It is the best method because it handles all the
hidden fields you need to set. Plus it supports CSV.
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
5.1.2 is no longer supported by BMC. 6.3 is the oldest version available.
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: 5.1.2 download
From: Satya Gandhi [EMAIL PROTECTED]
Date: Wed, April 02, 2008 4:48 am
To: arslist@ARSLIST.ORG
Dear
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: Re: Remedy Integration
From: Andy Hey [EMAIL PROTECTED]
Date: Thu, April 24, 2008 7:47 am
To: arslist@ARSLIST.ORG
All Thanks for the responses both on and off list. I think the Web
Service API route is my
://developer.bmc.com. Follow the link in the upper right corner.
-
Kelly Deaver
[EMAIL PROTECTED]
yes I am a BMC employee :)
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor
CMDB 2.1 is not supported on AR 7.0.1. You need to upgrade to AR 7.1
http://www.bmc.com/support/bmcremedycomp/CMDB_2_1_Compatibility_Matrix_v5.pdf
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: CI Viewer problem
From: Kurniadi [EMAIL
life to small town life within 30
minutes of this job location. Your choice!
I know this job. It is a great job with a great bunch of people.
I was on the contract when they first implemented BMC products.
I'd take it myself but I work for BMC, doing what I love.
-
Kelly Deaver
the line you figure out what it doesn't like. If
not, it should definately go to support because some directions aren't clear or
you found a bug.
Do let us know what you find.
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: AIE Escape Character
mappings -
1. Query for Login = Null Do your set field no login
2. Query for Login Not Null Do your set field to function|lower($Login$)
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message
Subject: RE: AIE Escape Character?
From: [EMAIL PROTECTED]
Date: Thu, June
w you want to hear about 7.5)
-----
Kelly Deaver
[EMAIL PROTECTED]
(Yes, I work for BMC. This post reflects the opinions of the poster and not the offical opinion of BMC)
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
more!
Kelly Deaver
[EMAIL PROTECTED]
(Yes, I work for BMC. This post reflects the opinions of the poster and not the offical opinion of BMC)
Original Message Subject: Re: Buy vs. BuildFrom: Bradford Bingel <[EMAIL PROTECTED]>Date: Fri, July 25, 2
**
Please do investigate.
Sales were up but the one time cost of acquiring Bladelogic took a big hit on the quarter -
http://www.bmc.com/USA/News/attachments/BMC_Q1FY09_Earnings.pdf
http://www.marketintelligencecenter.com/articles/650370
Kelly Deaver
[EMAIL PROTECTED]
(Yes, I work for BMC
to the software. With patch 9005 BMC has provided the tools to migrate your foundation and transaction data. Am I missing something?
Kelly Deaver
[EMAIL PROTECTED]
(Yes, I work for BMC. This post reflects the opinions of the poster and not the offical opinion of BMC)
Original Message
**
I've not used the integration lately but yes that combination is compatible.
Kelly Deaver
[EMAIL PROTECTED]
(Yes, I work for BMC. This post reflects the opinions of the poster and not the offical opinion of BMC)
Original Message Subject: SMS2CMDB with CMDB 2.1From: Janie
before Monday I'd be really greatful. I just found out I have to present information about the Open Source Projects to Sr. Management!
Kelly Deaver
[EMAIL PROTECTED]
(Yes, I work for BMC. This post reflects the opinions of the poster and not the offical opinion of BMC)
__Platinum Sponsor
**
This is a known issue and is planned for the next release. (No forward looking promises)
Kelly Deaver
[EMAIL PROTECTED]
(Yes, I work for BMC. This post reflects the opinions of the poster and not the offical opinion of BMC)
Original Message Subject: Remedy Link for SQL server
**
This document shows all the supported data types for AIE.
http://developer.bmc.com:8080/jiveProd/entry.jspa?externalID=2986
Attachment is not on the list.
Kelly Deaver
[EMAIL PROTECTED]
(Yes, I work for BMC. This post reflects the opinions of the poster and not the offical opinion of BMC
implementation. Very cool facility in a geek
kinda way.
Kelly Deaver
[EMAIL PROTECTED]
(Yes, I work for BMC. This post reflects the opinions of the poster and
not the official opinion of BMC)
Original Message
Subject: Re: Open Position - Remedy Developer - Oklahoma City, OK
From: LJ
**
Drift Management is included with CMDB 7.5. An earlier version was included with BMC Discovery Solution (the bundle of CD/TD/FD). It gives far more comparison capabilities than the compare of two things in CMDB console. It is all run from Remedy Forms and utilizes CMDB data.
Kelly
**
Yes, this is an awesome improvement over 6.3 that Adrian will enjoy once he upgrades! Adrian, you have a lot of goodness waiting for you once you upgrade :)Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original
**
I hope you filed a defect/enhancement request with BMC :)
Thanks for sharing the answer!Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original Message Subject: Re: Re : AIE jobFrom: Mike Wallick
**
Just went through this yesterday. You have to use the Group name in the Group from, not CTM:SupportGroup. By default your Support Group names in the Group form are a number, something like 150. Doing notifications for Assignee Group in Incident, Problem, etc works fine as they built the
**
it converted the SGP# to a Group form name/numberKelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original Message Subject: Re: Sending notifications to assigned Groups in HelpDesk (7.5)through
**
Herb says to tell everyonehe isrecovering,' one cast, one wrist guard one eye patch'.. much improved from last time we spoke! Keep the prayers, good thoughts and whatever mojo you know going.
KellyKelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist
**
Here is a document I created on all the places you need to change Status reason for Change Management. http://communities.bmc.com/communities/docs/DOC-8978
The same 'suspects' exist for Problem. Hope this helps.
Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist
**
I would identify a filter, active link, andform on each server where they both have the same timestamp for last updated (they are both the same from BMC). Now compare the two export files. Is there something different? This may give you a clue.Kelly DeaverL-3 Stratis / FAA Contractor
for the other pseudo-data-driven fields. "Change Reason" and "Timing Reason" come to mind...
Regards,
Chuck Baldi
On Thu, Feb 18, 2010 at 9:05 AM, Kelly Deaver kdea...@kellydeaver.comwrote:
**
Here is a document I created on all the places you need to change Status reason f
**
Be sure and let us know what you find out!Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original Message Subject: Re: Importing Definition FormsFrom: "Kemes, Lisa" lisa.ke...@tycoelectronics.comDate:
**
Hi Listers,
WWRUG10 will once again have a Technology Showcase and lots of participation from vendors who work with Remedy. My goal is to make the showcase bigger and better than before. Last year we had voting for the Innovator of the Year. This year we will have even more categories for
**
What scares me.. the CEO of ServiceNow, Fred Luddy,was the CTO of Peregrine!Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original Message Subject: Re: Service-now.comFrom: Robert Molenda
**
just a thought.. Does the Demo user record have the change password on next login flag set? Is it maybe getting set by a gone crazy password management rule of 1 day. Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
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The Services are CIs. There is a separate set of Sample data to populate your CMDB - http://communities.bmc.com/communities/docs/DOC-6189
There is lots of Sample goodness posted by Eric Chasteen on the BMC Developer Network.Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com
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Hi All,
I'm proposing a topic "Server Group - Beyond the Obvious" as sort of a follow on to my topic from a few years ago about how server groups work and how to install. I've learned a lot since about tweaks that are only lightly documented such as places where you have to directly edit the
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We had the same issue and filed an incident with BMC. They had us use a SQL statement to delete all the records. To delete them manually or with an escalation would supposedly result in other issues. I suggest you file a ticket with BMC and have them help you clean it properly. Once we did,
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You can have a problem with copying the database ifyou have the ITSM apps, use the email server and any number of other places where configuration data is stored in the database. References to your production server will now live on your test server. I have personally seen this situation and
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