Re: Modeling ITSM 7.0.3 in the CMDB 2.1 CDM

2008-09-11 Thread Zainub Gaffoor - BCX
Just as a note the following doc is quite useful when it comes to mapping your data to CMDB classes: * Mapping your data to BMC Atrium CMDB 2.1.00 Classes.pdf (it comes as part of the CMDB installation) Also this link is quite helpful in describing the purpose of the classes etc,

Re: Deselect Button

2008-09-11 Thread ars.developer
just on the mid-tier. Thanks. On 11 sep, 01:09, Joe DeSouza [EMAIL PROTECTED] wrote: Please remind me about a small detail of your problem.. is it on the Mid-Tier ONLY? Or is this problem on the User tool too? I'm afraid I have deleted the earlier emails regarding your problem and don't

Re: Server Groups - is load balancer required?

2008-09-11 Thread Carey Matthew Black
Chuck, My understanding is that it is not required. Ref: 2007.09.13.WhitePaper-HardwareLoadBalancer-With-v7.1.00.84092.pdf AR System includes the capability for automatic fail-over of special operations and the sharing of floating licenses among the servers. Server groups are independent of

OT: Anyone has deep knowledge or understanding of Connx?

2008-09-11 Thread Pascale Boyer
Hi all, I am having some issues with the DBA that takes care of the Connx application that our ARS application use to retrieve the data from the VSAM files of our Mainframe application. I am trying to get information concerning the transformation of the Cobol copybooks into the VSAM files.

Re: Deselect Button

2008-09-11 Thread Joe D'Souza
Did you try deleting the AR Server from the mid-tier server configuration, manually deleting the mid-tier cache, then re-adding it to the configuration and rebuilding the cache? Also delete your browser cache after this (just in case).. What version of the Mid-Tier are you on? Joe D'Souza Remedy

OT:SQL 2008

2008-09-11 Thread Nall, Roger
This may be only slightly off topic and is certainly aimed at BMC for an answer. Does anyone know when Remedy will be certified for SQL 2008? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM

Source Control

2008-09-11 Thread Mark Rushton
Hi I know this is one that goes around the loop time and time again but We have been asked to look at Source Control. I know the manuals talk about Rational PVCS and I am aware of discussions on SourceSafe but I thought I would just ask for a quick view from anyone out there using

ITSM 7, CHANGE MANAGEMENT - RISK QUESTIONS

2008-09-11 Thread Chowdhury, Tauf
All, I was wondering if anyone has tried configuring different values for the Risk Weight field. You will see in the attachment there are only 20,40,60,80,100 as values. Has anyone tried to enter say, 10, 30, 50 and see if the algorithm picks it up? Any info would be helpful. Tauf

Re: AIE Flatfile External Vendor Query

2008-09-11 Thread Janie
I did see that in the documentation and tried it -- to no avail. I've concluded that the LIKE operator may not work in conjunction with the OOTB file adapter provided by BMC with the AIE engine. JT's method was useful, with the and but doesn't allow for a multi search function so you can't

Re: Incident Management bug worth noting

2008-09-11 Thread Janie
William, We had a 703 p7 install here and our qualification did not include the Status qualifier. Maybe it's a 700 through 702 where it does exist and was changed on 703? Janie _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William

Re: AIE Flatfile External Vendor Query

2008-09-11 Thread Zainub Gaffoor - BCX
Yeah, I've concluded likewise. Tried the LIKE operator with the samples loaded on AIE and it didn't work. Glad u've found a workaround J Important Notice: This e-mail and its contents are subject to the Business Connexion (Pty) Ltd e-mail legal notice available at:

Re: Source Control

2008-09-11 Thread Carey Matthew Black
Mark, While I do not know this for sure... I have a vague hope that the 7.5 infrastructure will change this topic quite a bit. I am not sure where I think I saw something about it and v7.5 in any BMC documentation. So I might just be extrapolating from the Eclipse features that I know of too. So

Re: Source Control

2008-09-11 Thread Mark Rushton
Thanks for that. I dont think much will move until next year anyway now and I have already flagged up 6.3 dropping out of support. Mark Rushton IBM Global Services Remedy Engineering Development Team Carey Matthew Black [EMAIL PROTECTED] Sent by: Action Request System discussion

Re: Incident Management bug worth noting

2008-09-11 Thread Joe DeSouza
I had installed 703 followed by Patch 7..   Rgds   Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. - Original Message From: Janie [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, September 11, 2008 10:28:35 AM Subject: Re: Incident Management bug worth

Re: OT:SQL 2008

2008-09-11 Thread Joe DeSouza
Even if it isn't certified for it, MS-SQL has a way to make itself compatible with applications that are compatible with the earlier versions of the database. There is a stored proceedure sp_dbcmptlevel that you can use to drop the compatibility level of the database to the desired level..   I

Error When Updating PPL Records in ITSM 7.03 - Invalid Argument

2008-09-11 Thread rdalton
Envirornment: Unix Solaris / Oracle / ARS v7.01 / ITSM v7.03 patch 7 Several people have received an error message which states BMC Remedy User - An invalid argument was encountered when attempting to modify people records from an incident record. When the error is received the Remedy user tool

Re: OT:SQL 2008

2008-09-11 Thread Nall, Roger
Joe, Thanks for this. We are just getting started on upgrading to SQL 2005 and this question just came up. Hopefully David Easter or Kelly Deaver may have some inside info. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX:

Re: Error When Updating PPL Records in ITSM 7.03 - Invalid Argument

2008-09-11 Thread Tony Worthington
We identified this as a defect in the user tool and have been working with BMC for many months to resolve the issue. The fix is due to be included in a future version of the user tool, but I do not know the release or patch/version. Feel free to reference our support issue -- ISS03220366 and

HPD:Audit Filters and ITSM 7 audit logs

2008-09-11 Thread Howard Richter
Good morning all, Does anyone know of a write up on how the HPD:Audit Filters form/data is used and can point me to it? I am looking at creating some better audit reporting and this form might be the key. Thanks, hbr -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified

Incident Management 7.x Slow

2008-09-11 Thread Koyb P. Liabt
Hello all, We are on ITSM 7.0.3, patch 7.? We are having issues with?the Incident Management application only.? When the user presses SAVE to create the ticket - it takes 5 minutes to process the transaction, and then the error message comes back and says: ARERR [92] Timeout during database

Re: OT:SQL 2008

2008-09-11 Thread Joe DeSouza
No problem..   The different compatibility levels for MS-SQL are 60 for MS-SQL 6 65 for MS-SQL 6.5 70 for MS-SQL 7 80 for MS-SQL 2000 90 for MS-SQL 2005 100 for MS-SQL 2008   So if you are on 2005 and the ARS Server is compatible to 2000, you will need to use sp_dbcmptlevel to drop the ARSystem

Re: Incident Management 7.x Slow

2008-09-11 Thread Joe DeSouza
Whats the size of your system? Meaning number of records etc? Any customizations? I would check on things like indexes.. Maybe some customizations you have done runs a bad search?   Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. - Original Message From: Koyb

Job Opportunity in Calgary

2008-09-11 Thread Tracy Bruneau
If anyone is interested in the below position please send your resume to [EMAIL PROTECTED] Thanks, ... Tracy Location: Calgary, AB CA CA Travel Involved: 20-30% Job Type: Full Time Job Level: Experienced Education: Bachelors Degree or Equivalent Category: Consulting

OT- Question about Invitation to join BMC Elite

2008-09-11 Thread Shellman, David
Hmmm. Just got a strange email. I'm attempting to figure out if it's legit from BMC or garbage. It doesn't provide a lot of detail about what BMC Elite is but does offer me commissions. Centralized new feeds for ARSList, UKRUG and others. Hmmm. Actual invite listed below. Dave Shellman

Re: Incident Management 7.x Slow

2008-09-11 Thread Koyb P. Liabt
We have maybe 23 records in Incident Management because it still new.? We have not done much at all in terms of customization.? I created one permission group and one active link that is disabled. -Original Message- From: Joe DeSouza [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu,

Re: Incident Management 7.x Slow

2008-09-11 Thread Matt Reinfeldt
You didn't mention what kind of configuration you're using. for example: - Is your DB local or remote? - Are there other databases using the same server? - What is your thread allocation like? - Are there scheduled or adhoc reports running against IM? -

Fwd: Incident Management 7.x Slow

2008-09-11 Thread Koyb P. Liabt
Forgot to mention - this hanging when submitting tickets to Incident Management?also happening in Production - and there has not been any customizations to the Production Incident Management application - its straight out of the box. -Original Message- From: [EMAIL PROTECTED] To:

Re: Fwd: Incident Management 7.x Slow

2008-09-11 Thread Joe DeSouza
Can you take an AL and Filter log including an SQL log and see if the system is performing any searches to a form that might have a large number of records?   Also what about your thread settings? Have you configured your Fast and List threads appropriately?   What database are you on? MS-SQL??

Re: OT- Question about Invitation to join BMC Elite

2008-09-11 Thread Rick Cook
OT- Question about Invitation to join BMC EliteSeems to have a bunch of international people on it - I only recognized a few names. I don't suppose it hurts anyone. Rick - Original Message - From: Scott Parrish Newsgroups: public.remedy.arsystem.general To:

Re: OT- Question about Invitation to join BMC Elite

2008-09-11 Thread David.M Clark
For every referral you are eligible for 1st Tier commission, for every candidate who they refer you earn 2ndTier commission and every subsequent referral you will earn 3rd tier commission If we all refer each other we'll earn 3rd tier commission in no time!!! Of course that probably just means

Re: OT- Question about Invitation to join BMC Elite

2008-09-11 Thread Craig Carter
Pyramid schemes are illegal... Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark Sent: Thursday, September 11, 2008 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: OT- Question

Re: OT- Question about Invitation to join BMC Elite

2008-09-11 Thread Shellman, David
In the US, this commission type scheme is a pyramid scheme. They only last so long before they break. Especially when there is no cost with joining but pay outs for referral. --Original Message-- From: David.M Clark To: Arslist ReplyTo: Arslist Sent: Sep 11, 2008 12:34 PM Subject: Re:

Re: OT- Question about Invitation to join BMC Elite

2008-09-11 Thread Rick Cook
Yeah, and let us know if anyone ever gets a commission. :) I think the only thing I didn't like was that it was misleadingly represented as being from BMC, or at least sanctioned by BMC. There should have been a disclaimer of some kind. Rick - Original Message - From: David.M

Re: OT- Question about Invitation to join BMC Elite

2008-09-11 Thread Shellman, David
Everyone thanks for the info. Guess I will just add this one to the Company spam filter. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, September 11, 2008 12:46 PM To: arslist@ARSLIST.ORG

Re: Incident Management bug worth noting - RESOLVED

2008-09-11 Thread William Rentfrow
I got the answer back from BMC - this was fixed in Patch 003 of IM. So it actually was a bug - it's just fixed already. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion

Re: Fwd: Incident Management 7.x Slow

2008-09-11 Thread William Rentfrow
We had this same problem. Make sure you check the two following things, both of which pertain to Oracle. 1.) If you are using a remote Oracle database convert the DB instance to store all CLOBS in-row. BMC has a white paper on how to do this - if you can't find it support can get it for

Re: Reg: Help Text in Remedy

2008-09-11 Thread Mahesh Chandra
Assuming that you are doing help text for only some fields and in a ITSP/ITSM environment 1. Please a button beside the field and change the image of the button to question mark or whatever is appropriate to your environment. 2. Add a record in SYS:Message box with a unique message

Re: OT- Question about Invitation to join BMC Elite

2008-09-11 Thread James Richardson
Good evening List, Hope you are all well I just thought I'd intervene here If I may; the site is administered and owned by Resource Management Solutions Limited - we are a UK Based Company that specialize in BMC Consultancy and Resource Management. All of this feedback is actually invaluable

Re: Incident Management 7.x Slow

2008-09-11 Thread Koyb P. Liabt
Hi, List: Min 2 threads, Max 2 threads (390635) Fast:?Min 2 threads, Max 2 threads?(390620) Escalation: Min 1 thread, Max 1 thread (390603) Alert: Min 1 thread, Max 1 thread (390601) Entry type is blank with: Min thread 2, Max thread 2 (390626) We are on SQL 2005.? Not sure if we have backed up

Re: Incident Management 7.x Slow

2008-09-11 Thread Joe DeSouza
Depending on how many concurrent users you have on your system, your min and max settings for your fast and list theads may be insufficient so you might want to revisit that eventually.   But since you are on MS-SQL, you would do better first checking the status of your transaction logs and if

webservice

2008-09-11 Thread Brandi Barbour
All, We have a 3rd party basic interface (java based) that we want to use a webservice to submit a WOI:Work Order entry. So we were going to use the OTB webservice SRM_RequestInterface_Create_WS and that would automatically populate SRM:Request_Create then follow the same process as SRM so

Re: Error When Updating PPL Records in ITSM 7.03 - Invalid Argument

2008-09-11 Thread rdalton
Thanks Tony - Greatly appreciated! Tony Worthington wrote: We identified this as a defect in the user tool and have been working with BMC for many months to resolve the issue. The fix is due to be included in a future version of the user tool, but I do not know the release or

Re: Incident Management 7.x Slow

2008-09-11 Thread Matt Reinfeldt
Joe, While, in theory, I agree with you regarding the # of users and thread settings, I want to refer you to the BMC Sizing and Capacity Planning_200608.pdf. here's an excerpt from pages 23-24: The thread count settings determine the amount of parallel activity that can take place on the

attachments for the tickets created

2008-09-11 Thread sivarama velicheti
Hi Group, I am working on creating a remedy incident ticket when an email is sent to a particular ticket. I was able to accomplish this by writing a filter and pushing values to the HPD:InterfaceIncident_Create form. Now I have a question. I am not able to map the email attachments

Re: attachments for the tickets created

2008-09-11 Thread Leonard Neely
Hi Sivarama, Attachments for Incident are actually stored on the HPD:Worklog form, so you will need to create workflow to push the attachment(s) to that form. I believe OOB, the IncidentInterface_Create form only supports one attachment, so if you require more than one you will need to

Re: attachments for the tickets created

2008-09-11 Thread sivarama velicheti
Hi, I am also not being able to map from the email messages form to the HPD:InterfaceIncident_Create form. I am trying to push the following value. (HPD:InterfaceIncident_Create).z2AF_Act_Attachment_1 = (email message form).$Attachment Name Column$?? I know for sure this won't work. Do

JOB: Mid/Senior Level Developer for position in southern Arizona

2008-09-11 Thread Phillips, Richard I CTR USA
STG, Inc., is seeking a mid to senior level Remedy developer to assist with a global Army implementation in southern Arizona. STG manages maintenance and operation of an ongoing ITSM 7.1 implementation involving Service Desk (Incident and Problem), Change Management, Asset Management, SLM, CMDB,

Installing DSO License key has locked users out of ARSystem.

2008-09-11 Thread Reiser, John J
Hello Listers, ARS 6.3 Patch 14 MS SQL 2000 Windows 2000 I just added a DSO License key to my production server and every user who has tried to log in is rejected. The error message is: ARERR [3129] No Distributed Pool form could be found on the server user: jreiser, server: mtn-hotline ARERR

Re: Installing DSO License key has locked users out of ARSystem.

2008-09-11 Thread Tony Worthington
Restart the server? It might create those forms for you now that it has a license. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Reiser, John J [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG

Re: webservice

2008-09-11 Thread Joe DeSouza
So long as you have your mid-tier installed and the ARS Server that you want to use this web service off configured for use on that mid- tier server, you are good to go.. you can test the web service by replacing the mid-tier string in the URL of the web service when you open the web service

Re: webservice

2008-09-11 Thread Mahesh Chandra
Hi Brandi I just tried to create a record manually in SRM:Request_Create and it did create a Service Request in the Request stub. All you have to do is pass the Summary and Title Instance ID as parameters and the system will take care of the rest. In my scenario, it didn't create a Work Order

Re: webservice

2008-09-11 Thread Brandi Barbour
Thank you Mahesh.. I am using advanced interface forms as well from the SRM interface to SRM:Request. Can I manually set a value to trigger a work order from SRM:Request? Thanks, Brandi Mahesh Chandra [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList)

Re: Installing DSO License key has locked users out of ARSystem.

2008-09-11 Thread Joe DeSouza
Isn't the distributed pool form automatically created on a AR Server after restarting it when a DSO license is applied to a server?   Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. - Original Message From: Reiser, John J [EMAIL PROTECTED] To:

Re: webservice

2008-09-11 Thread Mahesh Chandra
I just noticed that the Service Request is created in 'Draft' status and when I moved it to 'Planning', it created the Work Order and its corresponding Tasks. I don't think you can create a Service Request (that uses Advanced Interface Form) using OOB Web Service unless and until you build some

Re: Installing DSO License key has locked users out of ARSystem.

2008-09-11 Thread Reiser, John J
Joe and Tony, Now that I have the problem I am hesitant to restart anything. I have people already logged in who can continue to work and I don't want to loose that ability. John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star

Re: webservice

2008-09-11 Thread Mahesh Chandra
If the third party application is passing a status value anything greater than Approved, the Work Order and Tasks get created. Thanks Mahesh On Thu, Sep 11, 2008 at 2:58 PM, Brandi Barbour [EMAIL PROTECTED] wrote: ** Thank you Mahesh.. I am using advanced interface forms as well from the SRM

Re: Installing DSO License key has locked users out of ARSystem.

2008-09-11 Thread Joe DeSouza
Try running arsignal -l to re-read the licenses. I cannot guarantee you that this would do the necessary to create that form as I am not sure at what stage the AR server creates the form during the server restart after a DSO license is applied.. But you could give the arsginal command to

Another Question about Web service Limitation

2008-09-11 Thread Balakumar, Viswanathan
HI ALL, I want to consume a Web service that returns me a List Type (List of Tickets\Records). Will i be able to capture them as different records in the Base Form? Looks like it is one of the limitations specified in the Integration document. Any Experience\Information related to this?

Re: Incident Management 7.x Slow

2008-09-11 Thread Matt Reinfeldt
Sent it to you off-list, Joe. matt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, September 11, 2008 2:56 PM To: arslist@ARSLIST.ORG Subject: Re: Incident Management 7.x Slow ** A slightly more painful way of

Re: Another Question about Web service Limitation

2008-09-11 Thread Mahesh Chandra
I do have some experience in invoking web services that returns a list of records. Just make sure that the WSDL has a function that returns an array structures so that you can define the Output mapping options in the filter that consumes web service. Thanks Mahesh On Thu, Sep 11, 2008 at

Approval Server - Authentication Error on Mid Tier (ITSM 7.0.3, Approval Server 7.1)

2008-09-11 Thread Chowdhury, Tauf
All, Environment: Single-Sign-On , Approval Server, Mid-tier, User Tool Scenario: I have an approval process setup where upon clicking approve on the approval server, the user is prompted to re-authenticate with their LDAP password. Issue: In the User Tool, the User logs in by typing

Re: Another Question about Web service Limitation

2008-09-11 Thread Balakumar, Viswanathan
Thanks for the Input Mahesh, Waiting for the WSDL from the Other Team, Will be able to test and ask more specific questions with the data types by then. Mean while looking for a public web service that returns a List so that I can test it. Any idea\information? Like weather service,

Re: Installing DSO License key has locked users out of ARSystem.

2008-09-11 Thread Reiser, John J
Thanks Joe. That at least that let me re-import the copy of the arsystem.lic file. I was on the phone with support and they had me remove the DSO line from arsystem.lic and it bombed everything. At least I had a copy of the file with all of the license keys in it. Thanks, John J. Reiser Senior

Re: attachments for the tickets created

2008-09-11 Thread Leonard Neely
Sivarama, Email message attachments are stored in the “AR System Email Attachments” for, not the message form. You may be able to do something like the following, to accomplish this. 1. Add a new Character field on

Re: Incident Management 7.x Slow

2008-09-11 Thread Joe DeSouza
Thank you Matt.. got it and was just about printing it as I  hate reading these docs off the screen :-)   Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. - Original Message From: Matt Reinfeldt [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday,

Re: OT:SQL 2008

2008-09-11 Thread Easter, David
This is addressed in the compatibility matrix. http://www.bmc.com/support/bmcremedycomp/index.htm Support Policy for later versions of vendor products released after AR System 7.1.00 In the case of major and minor releases, unless otherwise stipulated by written communication from BMC Software,

Re: Installing DSO License key has locked users out of ARSystem.

2008-09-11 Thread Joe DeSouza
There is a -d switch to use on arsignal to send a signal to the DSO process but I'm not quite sure if that will help you building the form? Care to find out?   Joe D'Souza Remedy Developer / Consultant, Shyle Networks, New Jersey. - Original Message From: Reiser, John J [EMAIL

Re: OT:SQL 2008

2008-09-11 Thread Nall, Roger
David, Thanks very much. I hate to admit I did not even think of looking there. Regards, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request

Re: Installing DSO License key has locked users out of ARSystem.

2008-09-11 Thread Reiser, John J
Not after the hell I just survived. Server group says the License key must be the problem and License Team says it must be the server. None of them offered the arsignal -l switch Thanks again Joe. John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed

Re: Another Question about Web service Limitation

2008-09-11 Thread Mahesh Chandra
Hi Bala You are welcome and I would be glad to help you. Here is an example I found by googling. http://www.cwjobs.co.uk/WebServices/LookupService/LookupService.asmx?WSDL In my case, it was a WSDL provided by a .NET application and Initially I had some problems with the WSDL and asked them to

Re: OT- Question about Invitation to join BMC Elite ADM Comment

2008-09-11 Thread Daniel Bloom
Whilst I did not receive the email others got, Nor was I informed it was going out, I should point Out that these are the folks that sponsor the ARSlist currently And so I assume good will, albeit poorly communicated. I do know it is a reputable company, that is not practicing a pyramid scheme.

Mid-Tier Apache/Tomcat

2008-09-11 Thread Abdullah Baytops
Hello Listers I posted a question regarding installation of the Mid-Tier 7.1 application on a Windows Server using Apache/Tomcat the other day. I am in real need of someone to provide me some guidance or insight in why our installation is not functioning. Here are a few questions that may

Re: attachments for the tickets created

2008-09-11 Thread sivarama velicheti
Hi Leonard, Thanks a ton for breaking this out to such a detail. I will try it out and let you know the result. You have saved my day Thanks Sivarama ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Mid-Tier Apache/Tomcat

2008-09-11 Thread Joe DeSouza
Appears to be more of a addressing issue if you can see the application if addressed as localhost from the host itself..   Try addressing it with the FQDN and configure the FQDN in the mid tier configuration as a AR Server as well.. I have seen in some cases that the

Re: Mid-Tier Apache/Tomcat

2008-09-11 Thread sivarama velicheti
Hi Abdullah, I don't remember the exact error I got while installing the midtier but it seems to be a similar to the one you encountered (though I am not sure). Did you install the Tomcat that comes with the MidTier application or did you install it separately? I was able to rectify my

Re: Mid-Tier Apache/Tomcat

2008-09-11 Thread Abdullah Baytops
I did it separately and installed the Mid-Tier in the Program Files Directory V/R Abdul Baytops Director of Business Operations Digital Foundation Corporation Web: http://www.digitalfoundation.org/ www.thedigitalcorp.com Toll Free: 888-754-0341 Phone: 240-346-4628 (Direct Mobile)

Re: Installing DSO License key has locked users out of ARSystem.

2008-09-11 Thread Joe DeSouza
If the license key was a problem the server would have complained about it right off the bat while installing the license, unless the NIC card later was changed thus invalidating the server license.. Besides since both the DSO and the Server license depend on the hostid pre version 7.1 days..

Re: Mid-Tier Apache/Tomcat

2008-09-11 Thread Joe DeSouza
I've installed it seperately or together or in custom directories or default (more often custom than default).. choose any permutation - there should technically be no problems with what you choose as long as the versions of java and tomcat are compatible with the Mid-Tier version you are

Active Links question

2008-09-11 Thread Brittain, Mark
Hi All, I have a couple of questions about active links. Might seem dumb but it might be the root of a performance issue. When a form is displayed, the associated active links are loaded onto the client. True or false? If so, are all active links (enabled and disabled)loaded or just those that

How to turn off ARERR 9093 in arerror.log

2008-09-11 Thread Chintan Shah
Hi all, I know this might be a very dumb question. I need to get rid of ARERR 9093 to show up in arerror.log. Basically, what I need is NOT to log ARERR 9093 in arerror.log Currently, its logging this almost every 12 seconds make this file too large.  ARERR 9093 - User is currently connected

Re: How to turn off ARERR 9093 in arerror.log

2008-09-11 Thread Joe DeSouza
Add the parameter Supress-Warnings: 9093 in the AR Servers ar.conf file (ar.cfg if windows) and use the arsignal -c arservername:port command to re-read the configuration file.. If it still doesn't work, restart the AR Server after adding that line in the configuration file..   Joe D'Souza

Re: Print Table Options

2008-09-11 Thread Steve McDonald
File/Print Setup/Orientation/Portrait (static change) Or, if yo uselect Print Table and the print window is open Properties Button/Orientation/Portrait (changed for this print job) On Wed, Sep 10, 2008 at 8:44 AM, Brittain, Mark [EMAIL PROTECTED]wrote: Hi All, If I mouse over the table

Re: attachments for the tickets created

2008-09-11 Thread sivarama velicheti
Hi Leonard, Just a thought, z2AF_Act_Attachment_1 has nothing pushed to it from the email messages form. Right now I am trying to push (HPD:InterfaceIncident_Create).z2AF_Act_Attachment_1 = (email message form).$Attachment Name Column$. When I look in the filter log in the server it

Re: How to turn off ARERR 9093 in arerror.log

2008-09-11 Thread Chintan Shah
Thanks a lot Joe for quick reply. Regards, Chintan --- On Thu, 9/11/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: How to turn off ARERR 9093 in arerror.log To: arslist@ARSLIST.ORG Date: Thursday, September 11, 2008, 3:48 PM ** Add the parameter

Re: Active Links question

2008-09-11 Thread Joe DeSouza
Everything irrespective to it being enabled or disabled are loaded onto the client.. Its the same case with filters which is why sometimes you are better off deleting these than keeping it..   HOWEVER, that can become a bit of a problem when you are maintaining various environments.. You cannot

Re: Installing DSO License key has locked users out of ARSystem.

2008-09-11 Thread Robert Molenda
DSO Forms are created automagically after RESTART of ARS when the DSO License is applied. Same for automagically creating the AR System Server Group Ranking form after ticking the box I'm part of a server group... Sort of frustrating that these hidden bits are simply not installed directly when

Re: Installing DSO License key has locked users out of ARSystem.

2008-09-11 Thread Joe DeSouza
I agree.. The presense of these forms like the Server Group and the DSO forms on a non Server group environment or a non dso environment doesn't really make the server behave differently. If they wanted to be conservative on the number of forms they should do something about the ITSM

Can't install ARS 7.1 on SLES 10

2008-09-11 Thread James Pifer
I'm trying to install ARS 7.1 on SLES 10. I've tried both SLES 10 SP1 32bit and SLES 10 SP2 64 bit. On both systems I get about the same error: # ./ar_install ./ar_install: line 4595: release-notes-sles-10.2.0.12SUSE: command not found ./ar_install: line 6394: =0: command not found expr: syntax

Re: Can't install ARS 7.1 on SLES 10

2008-09-11 Thread Joe DeSouza
James,   Thats because of a bug in the arsystem install script.. open that script and there is a line that declares the minimum solaris version.. change that from 5.10 to one version lower than what you are at, and rerun the install..   For some reason the installation script interpretes 5.10 as

Re: Can't install ARS 7.1 on SLES 10

2008-09-11 Thread Joe DeSouza
James, On re-reading your post that may not be your problem - I hit the send button too early.. Your earlier errors indicate some sort of a missing library? You are probably working on an incompatible solaris version? Did you check the compatibility matrix for ARS 7.1? Try the tweak I have

Re: Can't install ARS 7.1 on SLES 10

2008-09-11 Thread James Pifer
On Thu, 2008-09-11 at 17:43 -0700, Joe DeSouza wrote: ** James, On re-reading your post that may not be your problem - I hit the send button too early.. Your earlier errors indicate some sort of a missing library? You are probably working on an incompatible solaris version? Did you

Re: Mid-Tier Apache/Tomcat

2008-09-11 Thread George Jungle
Hey Abdullah, So... your tomcat instance doesn't want to accept connections when using the FQDN? Can you see the default tomcat pages if you go to server root dir? i.e. http://servername/ or is it only for the /arsys/home that you get page cannot be displayed? George On Fri, Sep 12, 2008 at

Re: Can't install ARS 7.1 on SLES 10

2008-09-11 Thread Ashraf Kamal Khalid
James, The method remedy uses to detect the Suse or Redhat is to check for the release notes file. Try to use the command rpm -f [FileName] to find which package provides the release file and then install that package. You can also hack the ar_install script and make it install that's what

Re: ITSM patch 7

2008-09-11 Thread George Jungle
Out of curiosity, could you guys let me know how long itsm patch 7 takes you to run compared to itsm patch 6? On Wed, Sep 10, 2008 at 4:43 PM, Bhagawat, Prashanth [EMAIL PROTECTED] wrote: We have patched with P7 and P8. and ARS P4 too. Best way would be to take a back up of deff before

WG: Using Environment Variable in Run Process

2008-09-11 Thread Mario Röhr
Hello Listers, not sure if this already reached the list... Thanks in advance for any help. Mario -Ursprüngliche Nachricht- Von: Mario Roehr [mailto:[EMAIL PROTECTED] Gesendet: Mittwoch, 10. September 2008 16:26 An: [EMAIL PROTECTED] Cc: Mario Roehr Betreff: Using Environment