Hi: I am trying to build a escalation to delete records from AR System
Email Messages form that have a create date older than 90 days. What do
I include in Command Line field within the Run Process Action? The
following doesn't seem to be working.
Application-Delete-Entry BMC:SSP:Issue
Hi Ravi,
This should be working fine with giving the field id $1$, instead of
$Request ID$.
You do try that and see whether it works or not.
Thanks,
RemProf
On 6/11/08, Ravi [EMAIL PROTECTED] wrote:
Hi: I am trying to build a escalation to delete records from AR System
Email Messages form
I would check on your Reporting setting in your Remedy user client.
In the client click on the menu Tools and then Options adn then click on
the Advanced Tab.
There are fields there for the Report Server. Make sure that the Report Server
and TCP are set correctly (basically to the same as your
Hi: Just so that I understand, what does the $1$ mean?
Thanks
Ravi
Remprof wrote:
**
Hi Ravi,
This should be working fine with giving the field id $1$, instead of
$Request ID$.
You do try that and see whether it works or not.
Thanks,
RemProf
On 6/11/08, *Ravi* [EMAIL PROTECTED]
Also use the correct form name - that might help !!
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
See the
Iamstuck with a problem
The assignee and manager of a Change Request are unable to move the Change
ticket's Status beyond Request For Authorization.
I ensure the following:
Assigne ehas Infrastructure Change Assignee role-Fixed Permission.
Availability is Yes
No approvers in
Thanks. Actually I have Application-Delete-Entry $SCHEMA$ $Request ID$
David Sanders wrote:
**
Also use the correct form name – that might help !!
David Sanders
Remedy Solution Architect
**Enterprise Service Suite @ Work**
==
**ARS List Award Winner 2005**
What do you mean by unable to move...? Is there an error message or is the
status field disabled?
--- J.T. Shyman
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of lann
Sent: Wednesday, June 11, 2008 7:46 AM
To:
Using Application-Delete-Entry $SCHEMA$ $1$ will work. $1$ is the
core Request ID field and is the example usage shown in the v7
documentation and does work. You then just need to add your
qualification to the Run IF statement.
Craig Carter
Software Engineer, RSP
-Original Message-
Hi Ravi,
It is the field id for Request ID field, right??? :)
Thanks,
RemProf
On 6/11/08, Ravi [EMAIL PROTECTED] wrote:
Hi: Just so that I understand, what does the $1$ mean?
Thanks
Ravi
Remprof wrote:
**
Hi Ravi,
This should be working fine with giving the field id $1$, instead of
I noticed last week that BMC released AR System 7.1 Patch 003.
Has anyone already downloaded and installed and tested this on any platforms
yet?
We had tried to install and work with Mid Tier 7.1 Patch 002 in the past but
that effort went to waste after we encountered sporadic errors and Tomcat
But I donot see a field called Request ID in this form. Could that be
the issue. There is a field called Unique Identifier. Should I be using
that one?
Remprof wrote:
**
Hi Ravi,
It is the field id for Request ID field, right??? :)
Thanks,
RemProf
On 6/11/08, *Ravi* [EMAIL PROTECTED]
We have an escalation that does the same thing (def attached). Here is
the command line: Application-Delete-Entry AR System Email Messages
$Email ID$
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ravi
Sent: Wednesday,
Dear all,
nbsp;
I have an ARS6.3 installed on WIN2000 OS with an Oracle9 DB. The Mid-Tier is
also installed on the same machine as the Remedy server.
nbsp;
I am attempting to send some data to the remedy server using a Web Service and
getting the following error:
nbsp;
We are in the process of building a development server.. I'll try to go
through the fix / open issue list and if it sounds good I may go in for it..
Will let you know if we go there.. We are on Windows on dev at the moment
and soon will be moving to a dev environment on Linux.
Will update this
Does it fail the authentication and crash out or does it get through the
authentication and then crashes out?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Chris Doble
Sent: Tuesday, June 10, 2008 3:58 PM
To:
Dear List,
Hope all is well, Kforce is looking for a talented Remedy Administrator
willing to relocate outside the US for a permanent position with our
client.
Title: Remedy ARS Administrator
Type: Permanent with our Client
Authorization Status: US Citizen - Clearable
Basically as a general rule, if you want to setup a process to delete entries
from a form as part of a filter I would use this command (no quotes around
schema or the 1 actually in your syntax):
Application-Delete-Entry $SCEHMA$ $1$
So basically on a certain change in that target form (say
Dear List,
We need one more individual to join our clients technology family. Over
150 people in their IT division. Fortune 100 Organization.
Title: Remedy Developer
Type: Direct-Hire at Client
Authorization Status: US Citizen/Green Card/EAD/H1-B Visa
Duration: Permanent
Salary:
Classification: UNCLASSIFIED
Caveats: NONE
I just completed an installation of 7.1p3 on a test server. It seems to
have worked ok. The messages on the start are a little different, but
the overall installation went ok.
Gordon M. Frank
Remedy Skilled Professional - 7.x
ITIL V3 Foundation
There might be some issues with the stub generated by your client from the
WSDL. Can you check that?
Thanks,
RemProf
On 6/11/08, Frex Popo [EMAIL PROTECTED] wrote:
**
Dear all,
I have an ARS6.3 installed on WIN2000 OS with an Oracle9 DB. The Mid-Tier
is also installed on the same
That looks something like a problem with your Java Servlet engine.
Since you are on W2k I take it you are using IIS for the Web server.
What java engine are you using (Tomcat, ServletExec, ...) and what
version? Also what version Java is installed on the server? You may
also want to post the
If it is affecting all users, then I would not think it were a problem with
ar.ini. You might need to shiver contact BMC support on this one my friend
/shiver.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best
Hi,
I just upgraded a dev-server from patch 2 to 3, and it worked fine.
I had a bug concerning the 'Last Password Changed For Policy' field in the
User-form, which the new patch fixed. The date was set to 1970-01-01,
and made it impossible to update the record after any password changed.
This
Crashes at authentication. Won't go past that.
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: Joe D'Souza [EMAIL PROTECTED]
Date: Wed, 11 Jun 2008 09:14:58
To:arslist@ARSLIST.ORG
Subject: Re: SLM Installation
**
Does it fail the authentication and
I would bet that the XML that you are sending either does not have a
block like this
SOAP-ENV:Header
AuthenticationInfo
userNameuser_name/userName
passwordpwd_str/password
authentication/
locale/
timeZone/
/AuthenticationInfo
/SOAP-ENV:Header
Or maybe the
Thanks
Lammey, Peter A. wrote:
Basically as a general rule, if you want to setup a process to delete entries
from a form as part of a filter I would use this command (no quotes around
schema or the 1 actually in your syntax):
Application-Delete-Entry $SCEHMA$ $1$
So basically on a certain
Thanks Fred,
nbsp;
I am not using IIS :)
nbsp;
It's WIN2003 with
Apache 2.2
Tomcat 5.5
Java 1.5.0_06
nbsp;
I checked the web server, servlet engine logs and nothing gets writtennbsp;to
these as well as the Mid-Tier.
--- En date denbsp;: Mer 11.6.08, Grooms, Frederick W lt;[EMAIL
PROTECTED]gt;
Can't you just turn on the archive for that form and set it to delete
all records older then 90 days?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ravi
Sent: Wednesday, June 11, 2008 7:20 AM
To: arslist@ARSLIST.ORG
I am being told by BMC support to not turn on archiving for system
forms. This form is one of them.
Sokol, Brian wrote:
Can't you just turn on the archive for that form and set it to delete
all records older then 90 days?
-Original Message-
From: Action Request System discussion
Hello, this is my first time in ARSList.
I noticed that in version 7 you can only update the notification
preferences for people records that are Support Staff* only! Why is
this? I thought that you could update Non-Support Staff people's
notifications as well. I read through all of the
I will be on vacation Wednesday, June 11, 2008 and returning Thursday, June 19,
2008.
I will respond to your email when I return.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:
John -
The OOB notifications should all be enabled for non-support people to
receive specific notifications based on types of events - assuming that
these people are submitters of tickets. What specific type of
notifications are you trying to configure for these non-support people?
And what do
That is how I have been doing it for over a year without a problem.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ravi
Sent: Wednesday, June 11, 2008 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow to delete records
Gary -
This happens all the time whenever you log into mid-tier. It is
annoying I agree but in general I would recommend that ALL popup
blockers be disabled anyway because if they are catching that one, they
will certainly cause problems with other windows opening. I don't think
it has anything
Candace,
Thanks for your response.
What specific type of notifications are you trying to configure for
these non-support people?
I want to create User notifications for the non-support staff people
so that I can turn off the OOB default notifications individually based
on if the individual
Well, I'm not a java guy, but I'll mill through the login.jsp then and see if I
can find what it is.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified,
Candace, I did some thinking, and caught the pop-up with a screenshot before it
went away.
[cid:image001.jpg@01C8CBB0.50C79980]
The address of it is http:///arsys/shared/Po. I cannot see after
the Po, but I'm guessing it ends with Popup/that/really/annoys/you.
So, I looked in my
I have a function that will change the case of the street address. I can get
it to change to proper case for the street names but when the street address is
75TH STREET it converts it to 75Th Street. I need it to be '75th Street' .
Below is the function I'm using
BEGIN
DECLARE @Reset
Listers,
I need to remove the Sample Data Sources on SLM 7.0.3. Can anyone tell me
how to do this?
Regards,
David Charters
317-873-2564
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum
Cool - keep me posted - if you can figure out how to disable it I'll get
in there and snuff the little bugger. My worry though is that it might
have a reason to exist, kind of like little antsannoying but good
for some things.
:-)
Candace DeCou
DOI Remedy Systems Analyst
Verizon
Found it... It's in login_common.jsp:
function detectPopupBlockers() {
// get the path
var pathstr = requrl;
var patharr = pathstr.split(/);
pathstr = patharr[0];
var popBlock = 0;
try {
var top = 0;
var left = screen.width;
var testWin =
I think the Change Manager assignee needs to move the Change Request
forward. So, in other words, if I read this right, the Change Assignee
is trying to move it forward but it requires some action on the part of
one of the CAB members (Change Manager assignee). Who is that person or
group? Try
I will be out of the office starting 11.06.2008 and will not return until
13.06.2008.
I will respond to your message when I return.
Remedy Europe, Asia: Christoph Sommerlik
Remedy Nafta, Spain: Janette Galvan
Service Desk EU1: August Janker
eMail to all available SIMS staff (global):
[EMAIL
Hi Melissa, List,
Does any have this information?
How is the easy way, I can´t tell to Linux guy to install a No-Supported
application and older versión of Nescape´.
Thanks.
Peter
On 4/23/08, SUBSCRIBE arslist Melissa [EMAIL PROTECTED] wrote:
**
We are having issues trying to create the
Candace,
In regards to my former email. For what I am trying to do, will I have
to customize? I can figure out the rest as I become more accustom to the
workflow, unless there are any tips that I may not be aware of? Thanks.
BTW - I think I found the form that sends the notifications for the
Yes, what you want is doable - here is how
1. No you can't set up 'User' defined notifications for these users but
you can turn off the notifications. Go to the Notification tab in the
People form and under the Notification Availability, select 'No'. In
addition and/or instead of that you can
Oh well my meeting hasn't started yet. Here is something I might TRY -
and I do mean TRY - as in this is not tested.
Open the form NTE:CFG-Notification Events.
Try to set up a NEW record here using the person's Remedy Login ID and
selecting a User defined notification. See if that works, then
You are awesome Candace! Thanks. I will try this later today! I just
need to tell management that it is going to have to be a customization.
I don't think they want to hear that!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
Hey Listers,
I'm not positive what I'm trying to do is even possible, but
here's what I'm working on. I'm doing an import of users from source X.
Problem is X isn't completely reliable and some records are missing $Login$,
also I want all logins to be lowercase if they do exist.
Well, actually if that idea works, it wouldn't really be a
'customization' per se, but more of a data configuration change. Can
you test it in a dev environment first?
If you have to get down and dirty and build or rebuild custom workflow -
then that's a customization.
So, don't go tell your
I will be out of the office starting 11.06.2008 and will not return until
13.06.2008.
I will respond to your message when I return.
Remedy Europe, Asia: Christoph Sommerlik
Remedy Nafta, Spain: Janette Galvan
Service Desk EU1: August Janker
eMail to all available SIMS staff (global):
[EMAIL
I will be out of the office starting 06/11/2008 and will not return until
06/12/2008.
Please email [EMAIL PROTECTED]
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com
I've built some custom workflow that pushes incoming e-mail from the AR
System E-mail Messages form to a staging form and then to
HPD:IncidentInterface_Create. I successfully pushed the attachment field
to the staging form and have a filter set up to push it to the
IncidentInterface_Create form,
Ravi,
How many records has your AR System Email Messages Form??
Att,
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM
Cinq Technologies
http://www.cinq.com.br
Attachments for Incident 7.X seem to be handled in the Work Info form (or in
this case HPD:Worklog).
There actually arent any attachment fields on HPD:Help Desk so the workflow
from HPD:IncidentInterface_Create would have to be pushing to that form with
the attachment and the summary that you
There are 3 fields on the HPD:Help Desk form (z2AF_Act_Attachment_1,
z2AF_Act_Attachment_2, z2AF_Act_Attachment_3) in the attachment pool
labeled z2AP_Attachment. I was hoping that the
HPD:IncidentInterface_Create form would push them to that location.
I suppose the alternative is to write
I think those Attachment fields are Display Only.
I dont think its possible to use those fields to store the attachments from the
IncidentInterface_Create.
Those fields are used so when you fill out a Incident ticket it will push those
attachment you put in those fields to HPD:Worklog.
Let me
Ah - thanks for the info on those fields.
The IncidentInterface_Create does push to HPD:WorkLog. If you look at
the filter HPD:HII:CreateIncident_210_CreateWorkInfo you can see it
happening.
Now that I'm looking at my logs a bit closer, I don't see anything
pushing the
Good afternoon list-
We're looking for a full time developer who is willing to relocate to Austin TX
for an immediate opening.
Experience with 7.x in production and using CMDB 2.x is a requirement.
Experience with CMDB/Remedy Integrations for BMC Discovery, Zen Works, Tivoli
is a plus
Upgrade
Hello OC LA RUG Members:
This is reminder to RSVP for the meeting that is scheduled for tomorrow
June 12, 2008, from 11:30 AM to 2:00 PM Pacific Daylight time. In order to
insure that we have enough lunch for everyone - Please RSVP to
[EMAIL PROTECTED] as soon as possible.
Broadcom Corporation
It's actually listed as a new feature of 7.1 that I truly enjoy, it has
stopped the annoying tech support calls of 'when I click this button the
screen goes grey and locks up'all of which are caused by popup
blockers...
_
From: Action Request System discussion list(ARSList)
I have a simple service target defined for IM.
The start measuring qualification is:
'Outbound' = 0 OR 'Outbound' = $\NULL$
This works just fine.
The Stop when condition should be:
'Outbound' =1 OR 'Status' = Resolved
This does not work. If I save an Incident with an Outbound Work
John,
If you find a way please post it. I tried for weeks and had no luck.
Thanks,
Howard
On 6/11/08, Bilinski, John [EMAIL PROTECTED] wrote:
Hello, this is my first time in ARSList.
I noticed that in version 7 you can only update the notification
preferences for people records that are
Ravi,
And BMC support told me to do that for the mail messages form when I did my
go-live (with ITSM 7, patch 2) last year, since the number of messages this
system sends out is quite large.
Maybe BMC needs to create a clean up program, if the OOB method (the
archiving funtion) is not to be used
Actually, I know now that it is going to be custom workflow, the extend
I do not know. You cannot Update the notification preferences for a
Non-Support Staff person in Remedy 7x, the workflow just won't allow you
to so, I need to study how the workflow generates the notification and
trace it back
Thanks John - if you would that would be great. I don't have an
immediate need, but I can smell it coming - if you know what I mean.
:)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Verizon Business - global capability,
Another option might be to add a record to the SYS:Application Clean Up form
and a couple of filters.
Date: Wed, 11 Jun 2008 13:35:22 -0600From: [EMAIL PROTECTED]: Re: Workflow to
delete records from AR System Email MessagesTo: [EMAIL PROTECTED]
Ravi,
And BMC support told me to do that for
Howard,
I will, Remedy support said that the active link that enables and
disables the Update Notification Preferences button based on if the
People record is Support Staff or not on the CTM:People form can be
customized...now that is a start. Now I just need to study the entire
email NTE
Kevin,
Using the SYS:Application Clean form might not be such a bad idea.
Howard
On 6/11/08, Kevin Shaffer [EMAIL PROTECTED] wrote:
** Another option might be to add a record to the SYS:Application Clean Up
form and a couple of filters.
--
Date: Wed, 11 Jun
Yeah, after finding out what it does, I can see the need for it. I just wish
there was some other way to check for a popup blocker other than sending a
popup.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best
-Original Message-
From: Gary Opela (Corporate) [EMAIL PROTECTED]
Sent: Wednesday, June 11, 2008 2:08 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: popup on mid-tier login
Yeah, after finding out what it does, I can see the need for it. I just wish
there was some other way
Gary,
We haven't started working with the 7.x mid-tier yet, but will soon, so
I've been following your thread. I'm not an html/java expert, but
shouldn't that code result in a 1x1 pixel window in the upper far right of
the screen?
(
It may or may not, but I caught a screenshot of the window that opens, and it's
much greater than 1X1. Were you able to see the picture in my second or third
email on this thread?
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
Hello,
Its been a long while that I have been chiseling away at this mystery.? I can
not figure out why this report is not executing in ITSM 7.x.? We are going live
and I have all these reports from Crystal XI, that are not opening in Remedy.?
Remedy says this is a customization so no help.?
Kathy,
One question where are you runing the reports (web or the user tool)?
Howard
On 6/11/08, Kathy Morris [EMAIL PROTECTED] wrote:
** Hello,
Its been a long while that I have been chiseling away at this mystery. I
can not figure out why this report is not executing in ITSM 7.x. We
I was able to see the picture, which is what made me say Hey, that's not
1x1!
Thad Esser
Remedy Developer
Argue for your limitations, and sure enough, they're yours.-- Richard
Bach
Gary Opela (Corporate) [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
I don't believe a 1x1 pixel window is actually achievable. I have found the
declared dimension applies to the viewport (not the window itself) so at
best, the window would be 1px + height_of_window_decorations by 1px +
width_of_window_decorations.
Beyond that, I think browsers enforce minimum
Yeah, I caught that after my response :)
I did not alter the picture, that was the 1/10th of a second window that pops
up, it took some fast Ctrl-PrntScreening to catch it.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
I have never honestly noticed the popup window...:)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Wednesday, June 11, 2008 2:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: popup on mid-tier login
**
Gary,
We haven't
The User tool
-Original Message-
From: Howard Richter [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 11 Jun 2008 2:12 pm
Subject: Re: 911: ITSM 7.x and Reporting
**
Kathy,
?
One question where are you runing the reports (web or the user tool)?
?
Howard
?
On 6/11/08, Kathy
Hi ,
I just found a website that sends words daily
to help build vocab in systematic way for CAT,
GRE, GMAT, SAT, and for school and college vocab,
and vocab for executives and general vocab for family
for better English and effective communication.
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We have Remedy AR Server 7.0 with Incident Management, Asset Management 7.x
in it.
We have configured customers also in our Remedy environment using
Application Administration Console
We are working on auto tickets generation (tickets that are created by auto
alarms form BMC Patrol, and after
For the Assignee the Status field is Disabled.Iam trying to go to the next
Status Request For Change .
There are no pending approvals required ,so I feel the assignee can do the
Status change,I clicked Approve in the Process Flow accelerator and did a
Save.But no Status change happened.
Lann
For the Assignee and Manager the Status field is Disabled.Iam trying to go
to the next Status Request For Change .
There are no pending approvals required ,so I feel the assignee/manager can
do the Status change,I clicked Approve in the Process Flow accelerator and
did a Save.But no Status change
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