Re: Database Compatibility Issue
Make sure you have the correct Oracle client version on your Remedy server as well. James On Jul 28, 1:17 pm, patrick zandi remedy...@gmail.com wrote: Off the Cuff: Oracle install upgrade requires a different installation for 10 verses 9.. Client side and build. Did you reinstall ARS on top of ARS after it? Or may I ask how you did the oracle upgrade.. What did you do to ARS during the process.. On Tue, Jul 28, 2009 at 1:07 PM, Dan Fraser daniel.fra...@sbcglobal.netwrote: ** My Remedy 6.03 P25 database has been updated from Oracle version 9.2.0.7 to 10.2.0.4, and the storage has been migrated to ASM. Now any time I try to modify a form I get a time-out error from Remedy and the only way I can save the change is to re-start the Remedy service. Has anyone else seen this problem ? Thanks in advance, Dan Dan Fraser Remedy System Administrator Centene Corporation 7711 Carondelet Ave St Louis MO 63105 Office 314 725-4477 Ext 25273 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error Starting Server After 7.5 patch 2 upgrade
I don't have the \ at the end of that entry. I added it in and the server is doing something now. It is taking much longer to start and normally would have crashed by now. I did notice that the server cache does not seem to be building up like it usually does. The arserver.exe process (on Windows) is only using 14 MB of memory. I will wait and see what happens. Thanks, James On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote: I have come across this before...I forget if it was a lack of \ or a \ where one didn't belong, but my issue resides around (7.1) when running the installer and the path I provide for remedy like I said, either didn't have a \ or had one...I forgetbut my armonitor.cfg is supposed to look like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l C:\Program Files\Common Files\AR System\Licenses\server -m But when I have the problem it looks like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l C:\Program Files\Common Files\AR System\Licenses\server -m All I did was get rid of the \ at the end of the -i parameter and it worked fineI consider this a bug in the installer but have never bothered to report it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, July 28, 2009 12:27 PM To: arsl...@arslist.org Subject: Error Starting Server After 7.5 patch 2 upgrade Listers, I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 last week. The installer failed when trying to restart the arserver towards the end of the install. The only error I can see in the armonitor log file is: Failure occurred during execl() (ARERR 33) The install log does not show any errors until it fails to restart the server. I have verified that the armonitor.cfg file looks correct and even restored a backup copy just to make sure. Support has been unable to make any progress on this issue. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error Starting Server After 7.5 patch 2 upgrade
That did not seem to work. The Windows Application log started showing errors about the SQL database not being available. I do not see these errors when I remove that \ What happens without the \ is that the server cache builds up to about 477 MB, then crashes. The Windows Application log shows: Faulting application arserver.exe, version 7.5.0.2, faulting module arserver.exe, version 7.5.0.2, fault address 0x0015cdf0. Anyone have any other ideas? This is just a test server, so I can wipe it out if needed. I was hoping to find a solution in case we encountered this in production. James On Jul 28, 2:57 pm, jham36 jha...@gmail.com wrote: I don't have the \ at the end of that entry. I added it in and the server is doing something now. It is taking much longer to start and normally would have crashed by now. I did notice that the server cache does not seem to be building up like it usually does. The arserver.exe process (on Windows) is only using 14 MB of memory. I will wait and see what happens. Thanks, James On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote: I have come across this before...I forget if it was a lack of \ or a \ where one didn't belong, but my issue resides around (7.1) when running the installer and the path I provide for remedy like I said, either didn't have a \ or had one...I forgetbut my armonitor.cfg is supposed to look like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l C:\Program Files\Common Files\AR System\Licenses\server -m But when I have the problem it looks like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l C:\Program Files\Common Files\AR System\Licenses\server -m All I did was get rid of the \ at the end of the -i parameter and it worked fineI consider this a bug in the installer but have never bothered to report it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, July 28, 2009 12:27 PM To: arsl...@arslist.org Subject: Error Starting Server After 7.5 patch 2 upgrade Listers, I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 last week. The installer failed when trying to restart the arserver towards the end of the install. The only error I can see in the armonitor log file is: Failure occurred during execl() (ARERR 33) The install log does not show any errors until it fails to restart the server. I have verified that the armonitor.cfg file looks correct and even restored a backup copy just to make sure. Support has been unable to make any progress on this issue. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error Starting Server After 7.5 patch 2 upgrade
We don't use BMC support anymore. We have US based support now from a BMC partner. I am trying to determine if they are better or not. On Jul 28, 4:19 pm, patrick zandi remedy...@gmail.com wrote: 3rd nation support ? On Tue, Jul 28, 2009 at 3:31 PM, jham36 jha...@gmail.com wrote: That did not seem to work. The Windows Application log started showing errors about the SQL database not being available. I do not see these errors when I remove that \ What happens without the \ is that the server cache builds up to about 477 MB, then crashes. The Windows Application log shows: Faulting application arserver.exe, version 7.5.0.2, faulting module arserver.exe, version 7.5.0.2, fault address 0x0015cdf0. Anyone have any other ideas? This is just a test server, so I can wipe it out if needed. I was hoping to find a solution in case we encountered this in production. James On Jul 28, 2:57 pm, jham36 jha...@gmail.com wrote: I don't have the \ at the end of that entry. I added it in and the server is doing something now. It is taking much longer to start and normally would have crashed by now. I did notice that the server cache does not seem to be building up like it usually does. The arserver.exe process (on Windows) is only using 14 MB of memory. I will wait and see what happens. Thanks, James On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote: I have come across this before...I forget if it was a lack of \ or a \ where one didn't belong, but my issue resides around (7.1) when running the installer and the path I provide for remedy like I said, either didn't have a \ or had one...I forgetbut my armonitor.cfg is supposed to look like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l C:\Program Files\Common Files\AR System\Licenses\server -m But when I have the problem it looks like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l C:\Program Files\Common Files\AR System\Licenses\server -m All I did was get rid of the \ at the end of the -i parameter and it worked fineI consider this a bug in the installer but have never bothered to report it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, July 28, 2009 12:27 PM To: arsl...@arslist.org Subject: Error Starting Server After 7.5 patch 2 upgrade Listers, I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 last week. The installer failed when trying to restart the arserver towards the end of the install. The only error I can see in the armonitor log file is: Failure occurred during execl() (ARERR 33) The install log does not show any errors until it fails to restart the server. I have verified that the armonitor.cfg file looks correct and even restored a backup copy just to make sure. Support has been unable to make any progress on this issue. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error Starting Server After 7.5 patch 2 upgrade
Thanks for trying. On Jul 28, 4:47 pm, LJ Longwing lj.longw...@gmail.com wrote: At this point I would say take the error and such to BMC...I don't think anyone on the list will be able to help with it... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, July 28, 2009 1:32 PM To: arsl...@arslist.org Subject: Re: Error Starting Server After 7.5 patch 2 upgrade That did not seem to work. The Windows Application log started showing errors about the SQL database not being available. I do not see these errors when I remove that \ What happens without the \ is that the server cache builds up to about 477 MB, then crashes. The Windows Application log shows: Faulting application arserver.exe, version 7.5.0.2, faulting module arserver.exe, version 7.5.0.2, fault address 0x0015cdf0. Anyone have any other ideas? This is just a test server, so I can wipe it out if needed. I was hoping to find a solution in case we encountered this in production. James On Jul 28, 2:57 pm, jham36 jha...@gmail.com wrote: I don't have the \ at the end of that entry. I added it in and the server is doing something now. It is taking much longer to start and normally would have crashed by now. I did notice that the server cache does not seem to be building up like it usually does. The arserver.exe process (on Windows) is only using 14 MB of memory. I will wait and see what happens. Thanks, James On Jul 28, 2:36 pm, LJ Longwing lj.longw...@gmail.com wrote: I have come across this before...I forget if it was a lack of \ or a \ where one didn't belong, but my issue resides around (7.1) when running the installer and the path I provide for remedy like I said, either didn't have a \ or had one...I forgetbut my armonitor.cfg is supposed to look like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System -l C:\Program Files\Common Files\AR System\Licenses\server -m But when I have the problem it looks like this E:\Remedy\AR System\arserver.exe -i E:\Remedy\AR System\ -l C:\Program Files\Common Files\AR System\Licenses\server -m All I did was get rid of the \ at the end of the -i parameter and it worked fineI consider this a bug in the installer but have never bothered to report it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, July 28, 2009 12:27 PM To: arsl...@arslist.org Subject: Error Starting Server After 7.5 patch 2 upgrade Listers, I upgraded our test environment from ARS 7.5 patch 1 to 7.5 patch 2 last week. The installer failed when trying to restart the arserver towards the end of the install. The only error I can see in the armonitor log file is: Failure occurred during execl() (ARERR 33) The install log does not show any errors until it fails to restart the server. I have verified that the armonitor.cfg file looks correct and even restored a backup copy just to make sure. Support has been unable to make any progress on this issue. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARERR [306]
When we had this issue, restarting the server temporarily resolved it. When it resurfaced again a month later, we restarted again. We went on like his for a few months until we could get the patch installed. James On Jul 15, 9:43 am, Larry Zimmermann lawrence.j.zimmerm...@exxonmobil.com wrote: This is a bug. BMC informed us that the definition file can/does get corrupted when you make a change. The issue is fixed with 7.1p7. You can run a arsignal -d Hope this helps Thanks, Larry Zimmermann Remedy Team 4400 Dacoma, BH2, 1433F, Houston, Tx (Office)713-431-0172 (Cell)713-823-4985 Tony Worthington Tony.Worthing To t...@kohls.com arsl...@arslist.org Sent by: cc Action Request System Subject discussion Re: ARERR [306] list(ARSList) arsl...@arsli ST.ORG 07/15/2009 08:07 AM Please respond to arsl...@arslis T.ORG Yea - we had this same issue. It was resolved going from 7.0.1 to 7.1 (Embedded image moved to file: pic21735.jpg) Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com From: Ben Chernys ben.cher...@softwaretoolhouse.com To: arsl...@arslist.org Date: 07/15/2009 05:51 AM Subject: Re: ARERR [306] Sent by: Action Request System discussion list(ARSList) arsl...@arslist.org ** We've applied only a partial patch 5 and the problem went away but this is NOT recommended (and we applied the full patch later). The bug is in the arserverd binary so there is no way to fix this without replacing this binary. (anyone remember superzap?) Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: mailto:ben.cher...@softwaretoolhouse.com Web: http://www.softwaretoolhouse.com A free notepad for Diary fields:http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm An ARS API scripting tool used for migrations, integrations, imports, reports, extracts, batch jobs:http://www.softwaretoolhouse.com/products/SthMupd From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of Veeral Oza Sent: July 15, 2009 12:43 PM To: arsl...@arslist.org Subject: ARERR [306] ** Hi All, All of a sudden and every few days, this error comes on any remedy form if you try to save the record. On reboot everything works fine ARERR [306] Value does not fall within the limits specified for the field : (MENU - $MENU$) : Support Company*+ ARERR [306] Value does not fall within the limits specified for the field : (MENU - $MENU$) : Company*+ ARERR [306] Value does not fall within the limits specified for the field : (MENU - $MENU$) : Support Company* ARERR [306] Value does not fall within the limits specified for the field : (MENU - $MENU$) : Owner Support Company Environment: ARS 7.0.01 Patch 006 200712062121 I found out this was fixed in 7.1 patch 5. SW00291689: ARERR 306 occurred frequently even when all the data and forms were correct, but it did not reoccur upon restarting the AR System server. Is there a way to fix this without upgrading it to 7.1 patch 5? Regards, Veeral Oza _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the
Re: Detect the selection of a Date Field
I put this in as an RFE a while back. SW00291683. I just checked the status and it is still open and under consideration. Here is what they wrote on it. Our RFE Review Committee has reviewed your request and decided to include this request in our evaluation list for the 2010 release. Please be advised that this does not imply that it will be implemented or implemented as requested but rather a request to be considered. James On Jun 24, 6:04 pm, Joe DeSouza joe_rem...@yahoo.com wrote: I do not think this has changed. A workaround to this could be to make the Date field Display-Only, and build a dialog box and populate the date on the dialog-box and pass it down to the parent window in Window Close. Clumsy, ugly, fill in the your own adjectives, but it will work.. Cheers Joe From: Kemes, Lisa lisa.ke...@tycoelectronics.com To: arsl...@arslist.org Sent: Wednesday, June 24, 2009 3:20:33 PM Subject: Detect the selection of a Date Field ** By design apparently there is no way to detect the selection of a date in either mid tier or WUT . There is no way to Execute On for this field - except for Lose Focus or Gain Focus. :( Does anyone know if this changed in 7.5? We are on 7.0.1p3 right now…... Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Archiving and reporting/searching?
How about a join form between the live data and the archived data? Perform all searches and reports against that. James On Jun 9, 3:32 pm, SUBSCRIBE arslist Melissa melissa.r...@stls.frb.org wrote: We are starting to look into how to handle archiving and are running into road blocks with how to be able to search/report on all the data, but still archive old data. What are other organizations doing? Does anyone have any white papers or such they can share? We are using ARS 7.1. TIA! Melissa ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Archiving and reporting/searching?
I don't think it matters. You can choose any field. I have not tested it, but it should work and should be easy for you to test. I would choose RequestID as the join criteria and an inner join. On Jun 9, 4:41 pm, SUBSCRIBE arslist Melissa melissa.r...@stls.frb.org wrote: What would you use as the join critieria? jham36 jha...@gmail.com Sent by: Action Request System discussion list(ARSList) arsl...@arslist.org 06/09/2009 03:39 PM Please respond to arsl...@arslist.org To arsl...@arslist.org cc Subject Re: Archiving and reporting/searching? How about a join form between the live data and the archived data? Perform all searches and reports against that. James On Jun 9, 3:32 pm, SUBSCRIBE arslist Melissamelissa.r...@stls.frb.org wrote: We are starting to look into how to handle archiving and are running into road blocks with how to be able to search/report on all the data, but still archive old data. What are other organizations doing? Does anyone have any white papers or such they can share? We are using ARS 7.1. TIA! Melissa ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error while setting a Group name in the assignee field (only in Webclient)
You can use Groups in the assignee field. How are you populating this information though? Are you using an ITSM app? If so the assignee needs to be a User. James On Jun 4, 12:19 pm, LJ Longwing lj.longw...@gmail.com wrote: If I'm not mistaken, the assignee field (id 4), HAS to be a user, and cannot be a group. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bhupesh Gupta Sent: Thursday, June 04, 2009 10:14 AM To: arsl...@arslist.org Subject: Re: Error while setting a Group name in the assignee field (only in Webclient) ** Error while setting a Group name in the assignee field (only in Webclient) you can not translate the group name in the group list or assignee group field: row level group Remedy Version : 7.5 DB : Oracle Any clues folks.. -- Regards, Bhupesh Gupta -- Regards, Bhupesh Gupta _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 911: Walking a Table
Try setting that field to $NULL$ before calling the guide. That way any existing data in that field would be removed. Then the values from the selected rows should be the only pieces of data you see there. James On Jun 2, 6:02 pm, oracle...@aol.com wrote: Bingo! It worked. The first table entry is in Field A twice, and the 2nd table entry is only in Field A once. But at least now there are two entries pushing to Field A. I know I am not all the way there yet - I have to resolve this redundancy issue, but your help is much appreciated. In a message dated 6/2/2009 4:43:26 P.M. Central Daylight Time, frederick.w.gro...@xo.com writes: Change it to 1 set fields action: Name Value ztmpConsol5 $ztmpConsol5$ + ;) + $Col1$ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: Tuesday, June 02, 2009 4:28 PM To: arsl...@arslist.org Subject: Re: 911: Walking a Table ** Interesting - I created two Active Links as suggested, and had the 2nd AL call the guide. Now Field A is being set with the second number only (PO4523 us being set in the fields) - when I really need both values from the Purchase Number column to be set into the field. Scenario: I have two entries in Table New Purchase Number PO4453. PO4523 When the user selects the two entries within the Table New - I want to push both of the numbers into Field A. Before, the first value was being pushed into Field A. Now the code is pushing the second value only into Field A. I feel like I am so close - something is missing... I have 2 set fields actions: Name Value ztmpConsol1 $Col1$ ztmpConsol5 $ztmpConsol1$ + ;) + $Col1$ I am trying to get the system to know two items are selected, and to push both values into field A. In a message dated 6/2/2009 3:16:38 P.M. Central Daylight Time, frederick.w.gro...@xo.com writes: ** I think your only problem is you are setting Field A with TableFieldValue when it should be set to Field A + “;” + TableFieldValue (You can use anything you want as a delimiter between the values) Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: Tuesday, June 02, 2009 2:37 PM To: arsl...@arslist.org Subject: 911: Walking a Table Hi All, I have been working on this code a long time now... and from reading the technical guide, Remedy can walk a table using AL Guides. My objective: I have a table. Based upon the rows that the user selects, I want to push the row values into a field. My understanding is that I can do this by creating workflow that walks a table. I looked at the Technical Guide and some of it is confusing to me. Am I supposed to build separate active links for each one of these steps? Walk Table Field Call Guide Walk Table Field End Row Walk Table Field Exit Guide Walk Table Field Find Next Row Walk Table Field Modify Row Walk Table Field Set Current Row Walk Table Field Verify Row Scenario: I have two entries in Table New Purchase Number PO4453. PO4523 When the user selects the two entries within the Table New - I want to push both of the numbers into Field A. I built an Active Link that triggers workflow when a button is pressed - the AL calls an AL Guide, that performs a table loop, on TABLE New, and I have 'Table Loop Selected Rows Only' field checked. Then this same active link sets Field A with the value of the row selected within the Table New. The problem is that the Field A is being set with ONLY the value from the first entry selected in the table. It does no read the second item the user selected. I read about '!, and '$ characters. I will try this next, but I want to make sure this is technically possible. I read in the technical guide, that work flow can be triggered after the user selects a row within the table. The user can select multiple rows correct? The AL guide has a checkbox for it - not sure why it is not working. Can someone tell me, what step am I missing? Someone mentioned setting a label, and then a go to label action. I tried this and nothing happened. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ An Excellent Credit Score is 750. _See Yours in Just 2 Easy Steps!_ (http://pr.atwola.com/promoclk/100126575x1222585042x1201462767/aol?red... w.freecreditreport.com/pm/default.aspx?sc=668072hmpgID=62bcd=JuneExcfooter NO62) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ **An Excellent Credit Score is 750. See Yours in Just 2 Easy Steps! (http://pr.atwola.com/promoclk/100126575x1222585042x1201462767/aol?red... eExcfooterNO62)
Re: Cannot create an AIE job
Make sure the AIE service is running if this is a windows server. Check the services. The AIE instance may be set to manual. On May 18, 4:19 pm, arsadm gkuruvi...@mfs.com wrote: Hello Listers, I was trying to create a new AIE job, i was able to create the job in stage enviornment without any problem. When i was trying to do the same in Production im getting an error which is, ARERR [39] Filter/escalation 'set field' process timed out before completion Set fields active link running a process failed (ARERR 1603) Im in ARS 7.1.0 Patch 004 MS SQL 2005. Thanks in advance ~ -- View this message in context:http://www.nabble.com/Cannot-create-an-AIE-job-tp23604531p23604531.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Open Ticket Counts
I saw this happen when I was doing some testing and deleted tickets before I resolved or closed them. Deleteing a ticket does not decrease the number of open items. When I resolved a ticket the open ticket count decreased, then I could delete it. You can change the properties of the open ticket counter so you can edit it to the proper value manually. James On May 5, 4:51 am, Rod Harris r...@smapps.com.au wrote: Hi Laurie, How did you get on with this? I too have got the same (or similar) issue. I'd like to implement a slight variation on auto assignment by capacity and I likewise need the open tickets count to work as it should. Right now many people have thousands of tickets supposedly opened though this is definitely not right. I suspect that the filter HPD:INC:AR_002_ESCALATOR_AutoCloseGotoEnd is the culprit. It basically skips all the filters when a ticket is auto closed. The other thing that fails as a result of this filter is that the matching request is not closed at the same time as an incident. If he incident is later modified for some other completely unrelated reason then the matching service request is mysteriously suddenly closed. This would also send a closure email to the client, perhaps many months after the ticket has been automatically closed. I'm planning on shifting this skip filter down the execution order a little so that at least the request is closed and the count is decremented as it should. I have patch 9 of ITSM 7.03 installed on a patch 6 7.1 server. If you are interested I'm trying to implement assignment via capacity such that if there is no capacity available, auto assignment is deferred until capacity is freed. OOTB I assume that it still allocates over and above capacity if nobody has any left though this might be compromised by the totally incorrect open ticket counts that we have. Rod 2009/3/7 Muhlethaler, Laurie lmuhletha...@firstrepublic.com ** Listers ~ it appears as though the Open Tickets count in users’ PPL profiles is grossly inflated. I’ve verified that it’s incrementing and decrementing as designed but somewhere along the line it either wasn’t decrementing properly or the incrementing went haywire (real technical, I know). At any rate, I just thought I’d throw this out there and see if anyone else has stumbled across this. I’m trying to implement auto-assignment based on Number and obviously I can’t do that until I’ve figured out this issue. Also, can someone tell me why the OOTB Incident functionality only decrements the Open Tickets count when a ticket is closed and not resolved (HPD:INC:UpdateAssignmentTicketCount_TicketClosed_013 filter)? Doesn’t really make sense to me… Thank you in advance. Windows Server 2003 SQL Server 2005 * * *7.1.00 Patch 002* AR Server MidTier Admin Client Approval Server *7.0.03 Patch 006* Service Desk Asset Management Assignment Engine - 7.1.00 SLM - 7.1.00 Patch 001 CMDB - 2.1.00 Patch 002 *Laurie Muhlethaler* First Republic Bank Remedy Developer / Administrator 415.364.4436 [image: [First Republic Bank logo]] -- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank Trust Co., FSB __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: i want to run macro on the basis of windows schduler
We do this in our environment to automate some reporting for our users. We have a bat file that calls runmacro.exe and the desired arq file. Then we call an excel macro to format the data. On May 5, 3:53 pm, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Set up a batch file to call the RunMacro.exe utility and set up the scheduler to call the batch file From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of manoj jain Sent: Tuesday, May 05, 2009 2:25 PM To: arsl...@arslist.org Subject: i want to run macro on the basis of windows schduler Hi All, I want to run macro daily at 2:00 pm so how can we do this ? can we attach macro with windows schduler? Thanks Regards, Manoj Jain ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Variable Templates
Has anyone used variable templates or any other means to get data into a change task? I have configured tasks and a task group and attached that to a Change Template. I would like to get some data from the Change Request into one of the tasks. I have tried using System, Global, and Local Variable Templates to get the data into the Task. The closest I can get is to have the default value of the variable to populate a field on the task. The data is put into the task when it gets assigned. Any help or direction is appreciated. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Variable Templates
I may have found my own answer in BMC's KB.KM-10052341 It says I need to create a custom filter that fires on create of the task to pull the data in from the parent change. The 'Request Instance ID on TMS:Task should match the Instance ID on the Change. James On Apr 30, 2:56 pm, jham36 jha...@gmail.com wrote: Has anyone used variable templates or any other means to get data into a change task? I have configured tasks and a task group and attached that to a Change Template. I would like to get some data from the Change Request into one of the tasks. I have tried using System, Global, and Local Variable Templates to get the data into the Task. The closest I can get is to have the default value of the variable to populate a field on the task. The data is put into the task when it gets assigned. Any help or direction is appreciated. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Approval Server Version Information
I was able to find my Approval Server Version on the SHARE:Application_Properties form. Do a search on the Property Value field for Approval Server. James On Apr 27, 5:30 am, pintu mallick pintumall...@yahoo.com wrote: Hi Friends, I have installed approval server patch 008 by replacing file method as per BMC patch installation guide document. But I'm unable to see the approval server patch version information on SHARED: application properties FORM. only while restart from ARS from unix [putty ] I can see the version and patch information. Is there any way to check approval server version information without restart ARS. Thanks Regards, Pintu Mallick ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AR Error 326 Message Customization - Urgent
Your best option is to use an Active Link to throw out your custom error message. I don't think you can customize the system error message. James On Apr 16, 9:24 am, Meenakshinathan kmnat...@gmail.com wrote: Hi All, I have some of the fields as a required field in a form. If that fields are null and when i try to push the null values via filter it throws the system error message Required field cannot be set as NULL 537876345(ARError 326). I am trying to customize this error message such that, Please fill the mandatory field 'User Name*'(ARError 326). I am able to set the string via AR system message catlog. but i could not replace the field database name in the field ID. Have any body customized this error message which replaces the field ID also? I don't want to add any Active Link to check this, using the system error message i want to customize it, please let me know if possible or not. Thanks, Meenakshinathan ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Sending email using preformat
I agree that an html email template would work best. This gives you full control over the body of the email. For un-formatted emails, I have noticed that the order in which you select the fields to be included in the email, is the order in which they will be displayed in the body of the message. James On Apr 15, 9:06 pm, Eli Schilling eli.schill...@thecreek.com wrote: You could modify the notification generator workflow (I forget the exact name of the final filter that actually sends the message) to use an HTML-formatted template. Then update your Notification Messages records with HTML formatting instead of plain text. If you plan to use the out of the box notification workflow this is an all or nothing change. -Eli From: Action Request System discussion list(ARSList) on behalf of James Pifer Sent: Wed 4/15/2009 6:42 PM To: arsl...@arslist.org Subject: Sending email using preformat We're using ARS 7.x. Is there any way to send an email notification and force the body to use preformat so you can force things to stay on one line instead of wrapping? For example, in the Notify Text you could have: Status=$Status$ Group=$Assigned To Group$ Summary=$Summary$ So this email would come through and the body would have three lines. Even if Summary is long it would stay in one field. Not sure whether or not Including selected fields would do this, but I need to be able to control the order of the fields in the message. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy webservice didn't work after change computer name
Make sure you add the new remedy server name to the mid tier configuration. Do this through the mid tier config http://mid tier server/arsys/shared/config/config.jsp James On Apr 16, 9:01 am, Bhavsar, Bipin bipin.bhav...@capgemini.com wrote: Hi Maggie, Have you flushed Mid tier Cache before testing? Thanks Regards, Bipin Bhavsar / Capgemini India / Airoli (Mumbai). Consultant / ITSM (AOS) /: +91-22-39194300 / Extn: 2211236 / VoIP : 2212003. Cell: +91- 99 20 90 4470. C bipin.bhav...@capgemini.com bwww.in.capgemini.com Together. Free your energies -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of maggie2007 Sent: Thursday, April 16, 2009 8:18 AM To: arsl...@arslist.org Subject: Remedy webservice didn't work after change computer name I installed Remedy6.3 server and webtier on a virtual machine, then I make a copy of the virtual machine, rename it, then find that I cannot browse the webservice URL. Is there any configuration for me to change in order to make it work? It is a little bit time consuming to uninstall and reinstall. -- View this message in context:http://www.nabble.com/Remedy-webservice-didn%27t-work-after-change-co... Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Wrap table column headings using custom style sheet
What Thad mentioned applies to the contents of the table, not the heading. I think you will need a custom css file to do this. Unfortunately I have not had much luck using custom css files myself. James On Apr 13, 2:33 pm, Thad K Esser tkes...@regence.com wrote: You didn't specify a version, but in 7.1, on the Display Properties tab for a column, there is a Wrap Text check box just below the column width setting. Now if I could just get the other columns to all align to the top of the cell... :-) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach | | From: | | --| |nsi...@oxfordproperties.com nsi...@oxfordproperties.com | --| | | To: | | --| |arsl...@arslist.org | --| | | Date: | | --| |04/13/2009 10:06 AM | --| | | Subject: | | --| |Wrap table column headings using custom style sheet | --| | | Sent by: | | --| |Action Request System discussion list(ARSList) arsl...@arslist.org | --| Hi Listers, I attempting to make my table column headings wrap to two lines. I followed the following instructions found in the help files, which did not work. To apply a customized style sheet to a web application In BMC Remedy Administrator, open the window for the application you want to work with. Open the Application Properties window (Application Properties). Click the Support Files tab. Select the Resources Directory Structure directory. Click the Create Dir button to create a set of directories using the structure shown in the following figure. This structure mirrors the structure in the mid tier directory for system resources. Directory structure for customized style sheets The standard directory is for stylesheets and other resources that work across all browsers. The ie and moz directories are for stylesheets that contain CSS rules specific to each browser and that should be applied only to that browser. Keep in mind that a CSS rule property is sometimes applied only by the browsers that support it, and is safely ignored by all other browsers. Such properties do not need to be limited to a browser-specific style sheet, which means that you might be able to reduce the number of style sheets you need to create. Select a directory, and click Add Files. The Open dialog box appears. Select your custom CSS file and click Open. The file is added to the directory selected in step 6. Click the Rename button to rename this file to arsystem.css if it does not already have this name. Adding customized .css files Save your changes. Delete your browser’s temporary (cached) files, and refresh your browser to see the changes. Any suggestions would be greatly appreciated. ___ UNSUBSCRIBE or access
Re: SOLVED: Approval Emails not going out
Thanks for posting the solution. I am having the same issue and was getting ready to schedule a webex session with ColumnIT support. I tried this solution and it seems to have worked. I only had 14 records on that form. I am not sure what the other record is. Thanks again, James On Apr 13, 4:05 pm, Pierson, Shawn shawn.pier...@sug.com wrote: We found the solution with the help of BMC Support. Apparently, there is a bug in the installer when you perform an upgrade from 7.0 to 7.1 for the Approval Engine. The filters used in AP:Notification have changed from using the Instance ID which in 7.0 was linked to the name of the approval, to the actual Instance ID in 7.1. Since the filters were not updated, it didn't work properly. The solution was to export the 15 records in AP:Notification and reimport them. That regenerated the filters and solved the problem. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyman, Jonathan Sent: Monday, April 13, 2009 2:23 PM To: arsl...@arslist.org Subject: Re: Approval Emails not going out ** You also might turn on the approval server debug log, create the error and then turn the log off and see if there is any additional information in there. This can be done from AP:Administration, Settings: [cid:image001@01C9BC49.4BC27740] --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Monday, April 13, 2009 3:09 PM To: arsl...@arslist.org Subject: Approval Emails not going out ** Good afternoon, We upgraded ARS from 7.0 to 7.1 over the weekend and since then the approval engine isn't sending out emails. We have customized the messages in SYS:Notification Messages, but it was done by updating the SYS:Form Fields and such without customizing anything but the Filters responsible for doing the translation. The only error message I'm able to detect is in the ARERROR.log file and it states: Mon Apr 13 07:47:46 2009 Approve : Operation cancelled due to error (ARAPPNOTE 4502) Mon Apr 13 07:47:46 2009 New-Details - CHG:Infrastructure Change - CRQ8781 Mon Apr 13 07:55:54 2009 Approve : Operation cancelled due to error (ARAPPNOTE 4502) Mon Apr 13 07:55:54 2009 New-Details - CHG:Infrastructure Change - CRQ8782 Mon Apr 13 08:10:05 2009 Approve : Field specified for first approver is not defined on the form (ARAPPERR 4603) Mon Apr 13 08:10:05 2009 0 Any ideas of where to start looking? Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here:http://www.sug.com/disclaimers/default.htm#Mail. If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image001.png 21KViewDownload ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Auto-copy Button
I don't know much about it, but I have also followed the example and implemented the spell check. Doesn't it do a copy and paste as part of the spell check? I think it copies the text, opens word and the word spell check, then pastes it in. Maybe you can look at that OLE and take just a piece of it to solve your issue. James On Apr 8, 5:28 am, Paul Blasquez pblasq...@equinix.com wrote: Hello, As my Windows OLE knowledge is very slight, I would like to ask if someone could give me the OLE trees I would want to add to an AL that would store the contents of a target field in the user's copy buffer so they could paste the contents into another program without having to highlight and ctrl-c. I have set up the spellcheck function before using the example in the documentation, so I'm not completely lost, I just need a list of the correct selections. Any help is appreciated! Thank you, Paul Blasquez Senior Network Engineer/Remedy Developer | Equinix, Inc. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: how to change temporary the submitter on the fly
Take a look at Dynamic Groups. I have not used them and I am not sure it will solve your problem, but it's worth looking into. Refer to the Form and Application Objects document. I just noticed your server is 6.0. I don't know if dynamic groups are available for 6.0. James On Apr 3, 4:06 am, Remedy Maniac remedy.man...@googlemail.com wrote: dear listers, I have to fulfill the following requirements: only the submitter of a ticket and people in the CC list should have access to the ticket. The CC list being basically a character field My question is then: how do I need to proceed? Right now I am completely stuck. Any great idea would be welcomed Thanks in advance Serouche ENV: ARS 6.00.01 Mid-tiers: 6.3 Sybase 12.5.3 Solaris: 5.8 ARSperl 1.9 ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.5 User Tool Install
I did a 7.5 server upgrade from 7.1 in my test environment and didn't have any issues except with the software library. I did not do a silent install though. James On Apr 2, 1:07 pm, Dwayne Martin marti...@jmu.edu wrote: I was hoping that by now someone would have responded to Juan and James saying, It works and here's how we did it! We are planning to do a silent install of AR Server 7.5 on Linux, but after reading this exchange we are feeling a bit apprehensive. Has anybody had any success? Dwayne Martin James Madison University * Date: Thu, 26 Mar 2009 09:32:29 -0700 From: Juan Ingles juan.n...@gmail.com ** James, Kind of late for a reply to your message, but for the record... The same thing happens with the silent install of AR Server on Linux. No matter what I do, the install goes to the default location. Since the behavior is the same on different platforms and different installers, I suspect it is an underlying issue with the InstallAnywhere package that BMC is using. I have also run across all sorts of other problems with the silent install that has me on the verge of deciding that it is not viable. The latest gem is LDAP install errors when I don't even select the LDAP features. This has me really frustrated. The silent install is the only way around the X-Windows requirement. (What, exactly, is the value of a console install option if it still requires XWindows?) I hope you've had better luck than I have, Juan Ingles On Fri, Mar 13, 2009 at 11:05 AM, jham36 jha...@gmail.com wrote: HI. I am trying to configure an Options.txt file for a silent install of the 7.5 User Tool. I have been working with support on this, but not getting anywhere. I have found some parameters from the install logs that are not in the template they give you or the documentation, but there are still some pieces missing. I am not sure if anyone has attempted this yet or had any luck. I am trying to build this install so that it will perform an upgrade of sorts to existing 7.1 User Tool installs. No matter what I enter into the Options.txt file for the product install path c:\Program Files\Remedy and for BMC_USER_TOOL_INSTALL_DIRECTORY=c:\Program Files\Remedy (this is one parameter that only shows up in the logs), the user tool still installs to c:\Program Files\Remedy\User This results in having the existing 7.1 User Tool and the 7.5 User Tool installed. I can remove the 7.1 files, but my concern is for users that may have created desktop shorcuts to aruser.exe and such. The other option that is missing is for the preference server. I don't remember if that was part of the 7.1 install or if I just added it to the registry. We use marimba to deploy our application to the desktops, but I am still testing the setup.exe with the options.txt file manually. Running the setup without the options.txt file also results in that User directory being where it is installed. Any help would be appreciated. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Flashboard License Clarification
My understanding is that only the first 5 flashboards that are created or exist on the system, will be available to view. If you create a 6th flashboard, you will need to delete one of the first 5 in order to use the 6th and restart your web server or ARServer as well. I am not sure what needs to be restarted to reset the counts. I don't think it has anything to do with how many times a working flashboard has been viewed. I think OOTB ITSM 7 has more than 5 flashboards configured. James On Mar 26, 6:10 am, Michiel Beijen mich...@beefreeit.nl wrote: Or - and that will be the nicest solution - remove all but the five flashboards you'd like your users to see from the consoles. Otherwise the users will still be confronted with ugly error messages. Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT +http://beefreeit.nl On Thu, Mar 26, 2009 at 10:04, P Romain ARSlist p.romain.arsl...@parsolutions.co.uk wrote: ** Tina, If you restart your web server then the count resets. After that, if anyone opens a form with a flashboard on it then as the flashboard displays the flashboard count will increment. When 5 flashboards have been displayed then an attempt to view a 6th will give the message you see. You can control this by restarting the web server then immediately opening the five flashboards you want users to see. Cheers Peter -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *tina flores *Sent:* 25 March 2009 21:21 *To:* arsl...@arslist.org *Subject:* Flashboard License Clarification ** Hi All, Can anyone clarify the use of the five free flashboard that comes during install of ARS 7/ITSM 7. Based on the BMC Documentation, it says: “If you try to view more than five flashboards with an unlicensed BMC Remedy Flashboards product, you will receive an error message to let you know that you have exceeded the maximum number of flashboards allowed.” I'm getting ARERR 3608:You have exceeded the allowed usage of Flashboards. Please obtain a license if you wish to continue using Flashboards. after only viewing the third flashboard and this happens when there were more than 5 concurrent users in the server. So it could be both factors but I need to get that verified. I just observed that I don’t get the error in another environment (I’m currently the only user) when I view the flashboards. Can anyone clarify why this scenario happens to me? Thank! Tina -- View this message in context: Flashboard License Clarificationhttp://n2.nabble.com/Flashboard-License-Clarification-tp2535086p25350... Sent from the ARS (Action Request System) mailing list archivehttp://n2.nabble.com/ARS-%28Action-Request-System%29-f1093659.htmlat Nabble.com. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Upgrade server and migrate data
I have used Remedy Migrator to do all my server migrations. It was not perfect, but got the job done. As for how long it would take that all depends on how many apps, forms, workflow and all that that you have as well as how much data. I always did my migrations over a weekend. I moved the forms and stuff over the previous week or so and tested. Then cut off access to the old server to our users by putting it in admin only mode. I cut over the data and gave myself 2 days to do this. We use a dns alias for our remedy server, so that helped with the clients connecting to the new server when it was ready. Our last server migration was from 6.3 to 7.1 and ITSM 7 (from HelpDesk 4). This was a big one and took us about 6 months to get setup. I started moving data ahead of time and then moved only new or changed data on that final weekend. This may not work for everyone. We were also able to fully migrate some specialized custom apps ahead of time and put those into production first. Server migration is never fun. On Mar 25, 12:55 pm, Gary Roach gary.ro...@kennametal.com wrote: We are moving our Remedy 6.3 environment from HPUX v11.1 to IBM AIX v6.1. We need to upgrade the ARServer to 7.1 and migrate our existing app and data over to AIX...can anyone guess or tell me about how long this would take to accomplish ? We are not upgrading the client side at this time. We are also staying on Oracle 10.g Thank you, Gary Roach gary.ro...@kennametal.com ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Asset Creation
I encountered this same issue yesterday on my 7.5 test server. It turned out that there was some information missing from the armonitor.cfg file. I was able to recover it from a backup that was made during the 7.5 upgrade. There are some pointers to cmdb dll files that were not there. Once the file was in order, the server was restarted and the errors went away. Let me know if anyone needs help on this. I will do my best. James On Mar 24, 3:40 pm, BMax mbatur...@mail.ru wrote: Have you found a solution for this? -- View this message in context:http://www.nabble.com/Asset-Creation-tp21980312p22688115.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM Mailbox
It wold probably be easier to modify your custom apps than to modify ITSM. Create another outgoing mailbox and set it as the default. Then update your custom app to use the other mailbox. On Mar 19, 4:49 pm, Balakumar, Viswanathan vbalaku...@columnit.com wrote: Hi, Is it possible to configure ITSM to use a Specific Out Going mailbox configuration ? Looks like ITSM uses the Default Outgoing mail box configuration. I have another Custom application which is also relaying on the default mailbox configuration, for which we are trying to keep a separate Outgoing mail box. Thanks, VB ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
7.5 User Tool Install
HI. I am trying to configure an Options.txt file for a silent install of the 7.5 User Tool. I have been working with support on this, but not getting anywhere. I have found some parameters from the install logs that are not in the template they give you or the documentation, but there are still some pieces missing. I am not sure if anyone has attempted this yet or had any luck. I am trying to build this install so that it will perform an upgrade of sorts to existing 7.1 User Tool installs. No matter what I enter into the Options.txt file for the product install path c:\Program Files\Remedy and for BMC_USER_TOOL_INSTALL_DIRECTORY=c:\Program Files\Remedy (this is one parameter that only shows up in the logs), the user tool still installs to c:\Program Files\Remedy\User This results in having the existing 7.1 User Tool and the 7.5 User Tool installed. I can remove the 7.1 files, but my concern is for users that may have created desktop shorcuts to aruser.exe and such. The other option that is missing is for the preference server. I don't remember if that was part of the 7.1 install or if I just added it to the registry. We use marimba to deploy our application to the desktops, but I am still testing the setup.exe with the options.txt file manually. Running the setup without the options.txt file also results in that User directory being where it is installed. Any help would be appreciated. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Application-Generate-GUID in a Filter
I am using this process in an Active Link but not in a Filter. Select the Set Fields action Choose the field you want to set. For Value I have: $PROCESS$ @@:Application-Generate-GUID I don't see why this would not work in a filter as well. James On Mar 11, 11:36 am, Suwanski, Ron rsuwan...@devry.com wrote: What is the correct context to use Application-Generate-GUID in a filter to generate an unique number for Set Field? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com mailto:rsuwan...@devry.com www.devry.eduhttp://www.devry.com/ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image001.jpg 4KViewDownload ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: DeveloperStudio 7.5: Fields in View equivalent?
I clicked Help, then Help Contents and searched for Fields In View It is a pretty helpful place to find stuff like this. Here is what I found. To add and remove fields in a form view Open a form in BMC Remedy Developer Studio. Click the form view tab of the appropriate view at the bottom of the form editor. Choose Form Add/Remove Fields On View. In the Add/Remove Fields in View dialog box, select fields in one list and click the arrow buttons to move them to the other list, or click the double-arrow buttons to move all the field to one of the lists. Click OK to close the dialog box. Choose File Save to save your changes. To add or remove a field from form views: Open the appropriate form, and select the field. In the Properties tab, select the Views value, and then click its ellipsis button. In the Views dialog box, all views defined for the form appear in the Not In Views list and the In Views lists. Use the Add and Remove buttons to move the views to the appropriate list. Click OK. On Mar 9, 4:40 pm, Guillaume Rheault guilla...@dcshq.com wrote: In DeveloperStudio 7.5, I am trying to figure out how to display the list of fields that are not in the view. In the admin tool, it is done by clciking on Form - Current View - Fields in View Anybody know how to do this in DeveloperStudio? Thanks, Guillaume ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Licensing Question
That all depends on your needs. Fixed and Floating licenses allow users to submit and modify all entries, barring any other security you might add. The difference between fixed and floating is that Floating licenses are shared. If you have 20 users sharing 5 floating licenses, only 5 users can login with read/write access. A fixed license is a dedicated license to individual users. Someone with a fixed license will always be allowed to login with read/write access. Read licenses allow users to submit and modify only those entries that they created. Then there is the Restricted Read license that only allows submit. Read and Restricted Read licenses are unlimited. You can assign as many of these as you wish. James On Feb 25, 9:36 am, Oliva Millonig, Patricia patricia.ol...@mpi.com wrote: Hi Everyone, If I create an application in Remedy and want to have users access it do I need to have AR User fix or floating licenses for them? Thanks, Tricia This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: seeking specification recommendation for a 7.5 sandbox
I am planning a similar thing here. I think it might be best to run the DB remotely. That way it is not taking up resources from your Remedy server. As long as it is located at the same physical site as your Remedy server, you should be fine. We are going to be using a VM environment with 2 x 3 GHz processors and 8 GB RAM and about 50 GB disk. We could use more memory, but we are not really going to be testing performance here. We want to emulate our current dev environment and see what happens/breaks if we upgrade to ARS 7.5 and 7.5 Attrium Core while keeping our 7.03 ITSM apps. Our environment should be ready to start the Remedy install on Monday. James On Feb 19, 1:47 pm, Rootuja Ghatge rgha...@centerbeam.com wrote: Hello fellow listers, We are planning to have a development server to be set up as AR System 7.5 (all Windows) sandbox. What kind of hardware would you suggest in terms of number of processors, memory, disk space, etc? Is local DB (SQL Server) okay or a remote DB preferred? We have remote database in production environment where we're are running 7.1 patch 5 on a Windows server. Any thoughts/insight is welcome. With sincere thanks, Rootuja _ Rootuja Ghatge Senior Application Developer CenterBeam, Inc. 30 Rio Robles San Jose, CA 95134 Direct (408) 750-0718 Fax (408) 750-0559http://www.centerbeam.comhttp://www.centerbeam.com/ This email may contain confidential and privileged material for the sole use of the intended recipient. Any review or distribution by others is strictly prohibited. If you are not the intended recipient please contact the sender and delete all copies. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: seeking specification recommendation for a 7.5 sandbox
I can't comment on the DB server, sorry. I just asked my DBA to use the same configuration as our Dev environment. I am not sure what the actual specs are, but I am sure that they are overkill for my needs. He added it to our Oracle RAC environment. It is an Oracle 10GR2 database. James On Feb 19, 2:23 pm, Rootuja Ghatge rgha...@centerbeam.com wrote: Great, thanks James. What would the specs for the DB server box? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Thursday, February 19, 2009 11:15 AM To: arsl...@arslist.org Subject: Re: seeking specification recommendation for a 7.5 sandbox I am planning a similar thing here. I think it might be best to run the DB remotely. That way it is not taking up resources from your Remedy server. As long as it is located at the same physical site as your Remedy server, you should be fine. We are going to be using a VM environment with 2 x 3 GHz processors and 8 GB RAM and about 50 GB disk. We could use more memory, but we are not really going to be testing performance here. We want to emulate our current dev environment and see what happens/breaks if we upgrade to ARS 7.5 and 7.5 Attrium Core while keeping our 7.03 ITSM apps. Our environment should be ready to start the Remedy install on Monday. James On Feb 19, 1:47 pm, Rootuja Ghatge rgha...@centerbeam.com wrote: Hello fellow listers, We are planning to have a development server to be set up as AR System 7.5 (all Windows) sandbox. What kind of hardware would you suggest in terms of number of processors, memory, disk space, etc? Is local DB (SQL Server) okay or a remote DB preferred? We have remote database in production environment where we're are running 7.1 patch 5 on a Windows server. Any thoughts/insight is welcome. With sincere thanks, Rootuja _ Rootuja Ghatge Senior Application Developer CenterBeam, Inc. 30 Rio Robles San Jose, CA 95134 Direct (408) 750-0718 Fax (408) 750-0559http://www.centerbeam.comhttp://www.centerbeam.com/ This email may contain confidential and privileged material for the sole use of the intended recipient. Any review or distribution by others is strictly prohibited. If you are not the intended recipient please contact the sender and delete all copies. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: arserver.exe Memory Usage 7.0.01 - REVISITED
I had a ticket opened with BMC for what I think is the same issue. I would make a minor change to workflow or a form and it would take 20 - 45 seconds to save. This happened on Production and Development with Dev Cache Mode on in our dev environemnt. Support had me running around in cirlces sending log file after log file. They ended up telling me to export all of our 16,000 + active links in small chuncks because the problem was probably caused by a corrupt active link. I was to see if any export took longer than the others to narrow down the corrup AL. I started doing this and stopped soon after. That was a ridiculous task. Turns out that if I turned off Details view in the admin too, the problem went away. This was shortly confirmed as a bug in the admin tool and the fix was in QA. I do not think it made it into the last patch 7.1 patch 6. I just checked the release notes again and it is not listed. The defect number is listed below. It is listed as fixed, but there is no mention of what patch it is fixed in. ISSUE: Delay in saving workflow. CAUSE: Details View. RESOLUTION: Created defect #SW00314644 I hope this is helpful. James On Feb 12, 2:14 pm, bruce sisk siskbr...@peoplepc.com wrote: Hello, A whileback now...the above titled thread went around the list. It was a long thread that exactly describes the isues I am having right now. Sadly, the thread was pretty much many people haing the issues...but there was no resolution. I am resurrecting this thread in hopes that the issues were resolved somehow... Environment: (Newly Installed) ARS 7.1.0 Patch 5 (Email, FB, Assignment, Approval) Admin Tool 7.1.0 Patch 4 User Tool 7.1.0 patch 5 ( this seems to be fine) Windows Server 2003 SP2 (16 GB RAM) Remote Oracle 10 DB ITSM 7.0.3 Patch 8 (INC, Problem, Change) SLM 7.1 Patch 1 RKM 7.2 patch 2 Kinetic Data 4.0.3.4 Development cache Mode is ON. Cache all display properties is on. We are not yet in production with this. The arserver.exe is using 660,000 KB memory. It takes 15-20 minutes to start up. (minor issue for now). Unable to effectively develop. Admin tool is painfully slow in making even minor updates...took 10 minutes to save a simple existing field being moved from one spot to another. Took 25 minutes to save the HPD:Help Desk form with 3 new character fields added. The thread had no resolutions. How are these issues being handled out there??? Bruce Sisk BFS Enterprises PeoplePC Online A better way to Internethttp://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Selective field modification Status
You can do this with a filter. The problem is checking the DB (database) value for 600 fields against the TR (transaction) values. I would imagine that there would be a limit on the filter qualification. You can probably break it up into multiple filters. The qualification would look something like this: 'Field1' != 'DB.Field1' This compares the field value in the current transaction to what is stored in the database. You would need to do this for all your G2 fields. It could get kind of hairy. You would need to check if any of the G2 fields have changed: 'G2Field1' != 'DB.G2Field1' OR 'G2Field2' != 'DB.G2Field2' ... 'G2Field600' != 'DB.G2Field600' This would trigger the message regardless of any G1 fields changing. You don't even need to check if any of the G1 fields changed or not. James On Feb 12, 10:31 am, Ganga Prasad ganga2...@gmail.com wrote: Hello There, I am playing with good and unique Requirement. Almost exhausted my mind. Any idea would be appriciate.. I have a Regular Form with around 600 fields. Out of the 50 are Visible filed to user, 300 workflow purpose field and rest can be viewed by going to other display only forms via clicking different button. I came across a requirement where it says if ONLY 4 Particular fields are modified, then it should not show any message Else it should show a pup-up while saving. Currently we are showing the pup-up on every modify. Logically requirement would look as below Lets call the 4 field as Group1 fields and the rest 596 fields as Group2 fields any/all G1 fields modified + any/all G2 fields modified - message should display any/all G1 fields modified + any G2 fields *NOT *modified - message should NOT display any/all G1 fields *NOT *modified + any/all G2 fields modified - message should display any/all G1 fields *NOT *modified + any/all G2 fields *NOT *modified - NO NEED TO WORRY CAUSE SAVE BUTTON WONT ENABLE Thanks and Regards, Ganga Prasad Pattnaik, - 988-673-3435 ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.1 to 7.5
I just found the patch you need on the patch site. ITSM Atrium Compatibility Patch 7000. YOu can find it under any of the ITSM 7.0.03 products. This patch allows ITSM 7.0.03 patch 009 products to continue to run once AR and Atrium are upgrade to version 7.5.00 On Feb 11, 4:20 pm, Louise Van Hine lvanh...@yahoo.com wrote: Because I am only doing a greenfield install of 7.5, I have not as yet done an exploration of what the upgrade path and interoperability capabilities are between ITSM 7.5 (on ARS 7.5) and ITSM 7.01 on ARS 7.1. I wasn't able to find any 7.5 white papers on upgrade paths or interoperability. Has anyone seen any of this or would like to comment on what either a) trying to get an ITSM 7.01 and a 7.5 to talk, or what the level of effort is for upgrading to 7.5? ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Somebody please run this ITSM 7 report for me
Hi Rabi. I am running this now. Over 8 minutes have passed. I will post again once it completes.. if it completes. James On Feb 9, 2:04 pm, Rabi Tripathi ars_l...@yahoo.com wrote: Hi all, I have complaints of slow or never-ending reporting in ITSM 7. After a lot of looking around, I am wondering if the inherent design of the reports is a big factor. Such as a Join done in the report (with a subreport), ODBC overhead etc. Can somebody run this report for me and tell me how long it takes. If you can use Remedy User instead of a browser and do this on a powerful box (may I suggest production?) that would be nice-- Incident Management Console-Reports On ReportSelection popup choose this Report Name: Incident-Incident Information-All Incidents-Incicent Details By Date Range For Start Date and End Date select dates that would give you at least 500 Incidents in your environment. Closer to 1000 would be nice. Choose Destination = Screen Click Run Report and start your Stop Watch On the prompt asking for titles, just click Ok Let me know: (1) how long until the report completes...meaning ReportViewer pop-up has finished loading all data (hint where it shows page info like this 1/6+, presence of + means its still loading more. (2) how many Incidents did you catch (3) does your report have work info included for incidents? (4) Quick detail of your environment. The network path between your PC and the server, how strong is the AR Server/Database Ok, it's quite some work...but may I plead that I would do this for you? :) If you want to be really nice to me, if you could do the same report such that your date criteria catches no Incidents at all, how much time till the Report windows shows up and completes loading with no info on the report? Thank you in advance. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Somebody please run this ITSM 7 report for me
I gave up. It returned an error about Failed to retrieve data from the database I ran it agian and it should have reported back about 1100 records. I let that run for 15 minutes. I had to stop my aruser.exe process. I have not had much luck with these canned reports either. Sorry I couldn't complete the report, but I need to go home. James On Feb 9, 2:04 pm, Rabi Tripathi ars_l...@yahoo.com wrote: Hi all, I have complaints of slow or never-ending reporting in ITSM 7. After a lot of looking around, I am wondering if the inherent design of the reports is a big factor. Such as a Join done in the report (with a subreport), ODBC overhead etc. Can somebody run this report for me and tell me how long it takes. If you can use Remedy User instead of a browser and do this on a powerful box (may I suggest production?) that would be nice-- Incident Management Console-Reports On ReportSelection popup choose this Report Name: Incident-Incident Information-All Incidents-Incicent Details By Date Range For Start Date and End Date select dates that would give you at least 500 Incidents in your environment. Closer to 1000 would be nice. Choose Destination = Screen Click Run Report and start your Stop Watch On the prompt asking for titles, just click Ok Let me know: (1) how long until the report completes...meaning ReportViewer pop-up has finished loading all data (hint where it shows page info like this 1/6+, presence of + means its still loading more. (2) how many Incidents did you catch (3) does your report have work info included for incidents? (4) Quick detail of your environment. The network path between your PC and the server, how strong is the AR Server/Database Ok, it's quite some work...but may I plead that I would do this for you? :) If you want to be really nice to me, if you could do the same report such that your date criteria catches no Incidents at all, how much time till the Report windows shows up and completes loading with no info on the report? Thank you in advance. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy license usage monitoring utility
This tool does not seem to support ITSM licenses. I think http://rrr.se supports ITSM 7 license monitoring as well. James On Feb 5, 2:12 pm, Rootuja Ghatge rgha...@centerbeam.com wrote: Perfect! This is exactly what we need. Thank you for a very quick reply, Steve. -Rootuja -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ccrashh Sent: Thursday, February 05, 2009 11:08 AM To: arsl...@arslist.org Subject: Re: Remedy license usage monitoring utility Well, I don't know about a free one, but you can check outwww.wave-form.com. We use their product here and it does everything we need it to do. Plus, it's a Remedy module you install. Very nice, very compact. There's a trial version you can download. Steve On Feb 5, 1:59 pm, Rootuja Ghatge rgha...@centerbeam.com wrote: Hi all, Is there a free utility/tool out there to monitor measure licenses usage (both Fixed Floating) that can be used to review the peak time usage derive some conclusions from there as to how many and what type of licenses to buy? Thanks in advance, Rootuja _ Rootuja Ghatge Senior Application Developer CenterBeam, Inc. 30 Rio Robles San Jose, CA 95134 Direct (408) 750-0718 Fax (408) 750-0559http://www.centerbeam.comhttp://www.centerbeam.com/ This email may contain confidential and privileged material for the sole use of the intended recipient. Any review or distribution by others is strictly prohibited. If you are not the intended recipient please contact the sender and delete all copies. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Hiding the Authentication Field on Mid Tier 7.1
I was having the same issue. It was not really a problem for us and I
had not even noticed it until I read this thread.
I just commented out those two lines that Kelly suggested in the
login_common.jsp and it worked.
Thanks,
James
On Jan 30, 2:50 pm, Kelly Heikkila ke...@coderow.com wrote:
Brian-
It looks like you'll also need to comment out two lines of JavaScript
that works against that field. Christopher also has this commented
out on his form.
Search for these two lines:
// this.document.loginForm.auth.value=;
// this.document.loginForm.auth.onkeypress = doSubmit;
The two slashes are how JavaScript code is commented. Yours won't
have them.
Kelly
On Jan 30, 2009, at 1:42 PM, strauss wrote:
**
You must have a problem with the way login.jsp includes the
login_common.jsp file, anyway – the code for placing the cursor is
in login_common.jsp:
function setInitialFocus() {
// set focus to user input field
document.loginForm.username.focus();
document.loginForm.username.select();
}
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org
] On Behalf Of Sokol, Brian
Sent: Friday, January 30, 2009 1:28 PM
To: arsl...@arslist.org
Subject: Re: Hiding the Authentication Field on Mid Tier 7.1
**
Hi Kelly,
I tried both td and tr and the results are the same. I also noticed
a warning icon on the bottom of the browser now. If I open the
warning it states:
'this.document.loginForm.auth' is null or not an object
Any ideas?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org
] On Behalf Of Kelly Heikkila
Sent: Friday, January 30, 2009 2:07 PM
To: arsl...@arslist.org
Subject: Re: Hiding the Authentication Field on Mid Tier 7.1
** Hi Brian-
I don't have the 7.1 login JSP in front of me, but do make sure you
are commenting out the entire HTML table row (tr to /tr tags)
versus just the table cells (td tags). Otherwise you will have
malformed HTML that could cause problems with some scripts, such as
setting focus.
-Kelly
Kelly Heikkila
:coderow
612-216-0028
ke...@coderow.com
www.coderow.com
On Jan 30, 2009, at 12:51 PM, Sokol, Brian wrote:
**
I need to hide the Authentication field for our Mid Tier 7.1 server.
I commented out the following section in the login.jsp file:
label for=auth-id
%=MessageTranslation.getLocalizedText(locale,Authentication)%/
label
/td
tdinput type=text NAME=%=Params.AUTHENTICATION_STRING%
id=auth-id maxlength=%=Params.AUTHENTICATION_STRING_LENGTH%
class=loginfield size=30
/td
This seems to work with one minor problem. When I comment out this
section and the Mid Tier login screen loads, my cursor is no longer
focused on the User name field. So no a user will have to click in
the field before typing. Anyone have a fix for this?
Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com
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Kelly Heikkila
:coderow
612-216-0028
ke...@coderow.comwww.coderow.com
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Re: ARS 6.3 and Remedy Helpdesk 5.6- what to do next . . .
Moving to the ITSM Suite comes with additional cost and will only be approved by BMC if you meet certain criteria. Those criteria of course revolve around money. You will get a partial credit for all the products you owned prior to July, 2008. Basically you are trading these in, getting a credit, then buying the suite. Keep in mind that the ITSM Suite is licensed for ARS 7.1 and above. If you meet the money criteria and BMC allows you to move to the new pricing model, there is a change in how support costs are calculated. Under the new pricing, support is 18% of the NET cost of the products you now own. But. there needs to be at least a 10% increase in your annual support costs for BMC to allow you to move to the ITSM Suite and the new pricing. It was not a fun transition for us. We went through this with BMC and a BMC partner for months working out the details. Good luck to anyone thinking about going down this path. I am glad we are almost through with it (still working out support cost issues 4 months after we made the purchase). James On Jan 30, 1:36 pm, Jason Miller jason.mil...@gmail.com wrote: Hi Christopher, We just started this week to evaluate moving from ARS 7.0.1 / HD 6 / SLA 6 to ARS 7.1 / Service Desk 7 / SLM 7. You posting was great timing and good summary that I forwarded on to my manager. This is the first that I have heard of the suite licensing. How new is that and can you give any details? Of course I will ask our sales rep but I really appreciate input from fellow developers. Jason On Fri, Jan 30, 2009 at 10:16 AM, strauss stra...@unt.edu wrote: If you are currently under basic support, the licensing costs don't change to move from 6.3 with ITSM 5.6 to 7.1 with ITSM 7.0, and there is no upgrade cost. You can jump in to 7.5 if you want, but at this point you might be safer to look at ITSM 7.0.03.009 on ARS 7.1.00.006 which are the current patch levels. They have been fixing stuff on ITSM 7 for over two years.. almost three, and ARS 7.1 for over one, and a lot of the bugs are finally gone. I can tell you that we have gotten our money's worth out of basic support ever since embarking on the 7.x project in 2006, and still are. There are MANY more moving parts in the 7.x world. As for the conversion from Help Desk 5.5.1 to Service Desk 7.0.02/3, it hasn't been that difficult for our IT staff users to make the switch with just a little bit of online training developed by our helpdesk. There are more similarities than differences in the interface - it's the plumbing that's radically different. It's also a migration, not an upgrade; the move from 7.0 to 7.5 is supposed to be an upgrade (I'll believe it when I see it work), but there is no such thing from 5.x/6.x to 7.x. You may want to talk to your sales rep about the new suite licensing. It moves you to an enterprise model for the servers and apps, and includes many apps you may never have considered due to the individual unit costs. Of course the conversion will cost you, but we are seriously considering it right now. Note that it appears that converting does move you to a level higher in support, whatever that means. Considering all of the apps included in the full ITSM suite, that is probably a necessary upgrade. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brad Terhune Sent: Friday, January 30, 2009 11:38 AM To: arsl...@arslist.org Subject: ARS 6.3 and Remedy Helpdesk 5.6- what to do next . . . Hello list! I'm going to go ahead and throw it out there- my ARS is a total dinosaur. I'm running ARS 6.3 on Windows Server 2003 on a remote Oracle database. We now have a Remedy Helpdesk application that is on version 5.6. Overall I'm pretty happy with the system except for the support costs. I have not had to go get any support for the product for almost 18 months though I still pay for it. And now, the rub. I have no idea what ARS 7 much less ARS 7.5 looks like, or what it costs. I'm pretty sure there is no longer a Helpdesk application. And I am dreading doing an upgrade, and I'm not even sure what we'd have to pay to make one happen. Has anyone moved from ARS 6.3 and Helpdesk to the new ARS and some other Helpdesk-like product? How did the costs change? Was it very difficult? I only have basic support through BMC so I'm having trouble getting the information I need though I will be calling them this afternoon to find out what my options are. They certainly did not have a problem selling me support this year . . . Thanks, Brad Terhune ___ UNSUBSCRIBE or
Re: ITSM 7.0.3 Approval Server
In order to approve a change you will need to have a fixed or floating license. Read licenses only let you submit and modify only the entries that you have submitted. I do not think that this applies here. From the documentation: Within their assigned permissions, users with Read licenses can search for requests and display requests. In addition, administrators can configure the AR System server to enable users with Read licenses to do the following tasks: Submit requests Modify requests that they submitted The ability to allow those with Read licenses to submit requests allows you to reserve write licenses for users who need to modify requests that they did not submit. James On Jan 22, 10:49 am, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: Hi everyone. Here's the issue. In our Change process, we have business users (end users with read license) who need to approve a change request. They should be able to go into the Approval Central and approve the request when they view the change and it displays the CHG:ChangeAPDetailSignature form. We do not allow guest users and all of our end users have a people record with a READ license. However, they get this error when they try to approve: You do not have write license (ARERR 8932) You do not have write access to field : Password (ARERR 330) You do not have write license (ARERR 8932) You do not have write access to field : User ID (ARERR 330) You do not have write license (ARERR 8932) You do not have write access to field : Individual/Group (ARERR 330) You do not have write license (ARERR 8932) You do not have write access to field : Approval Status (ARERR 330) You do not have write license (ARERR 8932) You do not have write access to field : zTempAuthPassword (ARERR 330) You do not have write license (ARERR 8932) You do not have write access to field : z1D Impact Area Required (ARERR 330) You do not have write license (ARERR 8932) You do not have write access to field : z1D CHG Rules ID (ARERR 330) You do not have write license (ARERR 8932) You do not have write access to field : zTmpPassword (ARERR 330) You do not have write license (ARERR 8932) You do not have write access to field : z1D Char05 (ARERR 330) You do not have write license (ARERR 8932) You do not have write access to field : z1D Integer01 (ARERR 330) I checked fields and Public is visible. I guess I want to have the same functionality as when an end user goes into the requester console to submit a request. They can have a read license but still type in notes. Any ideas? Thanks a lot. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: My Entitled Products problem
I am having the same issue. I was able to see 7.0.01, 7.1, and 7.5 on Friday. Today I only see the 7.1 products. James On Jan 19, 2:41 pm, Wheeler, Dylan dy...@cnd-systems.com wrote: Hi Listers Anyone else running into issues with this new feature on the BMC site? I went to download and it said that I didn't have a support id in the EPD system. So I enter my id and now it will only allow me to download ARS 7.1.0, no 7.0.01 (which is what we're currently on) and no 7.5.0. Thought it was going to be nice not to have to go through 50,000 different products to download something I have a license for, but at least then I could get what I needed heh. Dylan Pacific Life ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Question: Consolidated group notifications
You can create a dummy user with the distribution list as it's email address. Then put this user in the group that you want to notify. But I guess you also want the other people to be in that group as well so they can access the record as a member of the assignee group, but then they would get the email - so this solution would not work. Another option is to add a backend form that holds the group name and email address you want to use. Add a hidden field on the form you are working on so you can pull the email adress over from the hidden form. When the group is selected as the assignee, you can do a lookup on the hidden form and bring over the email address. Then in the notification filter you would send notifications to that email address. Just specify that field name in the notify action. If you are using Remedy ITSM or other OOTB apps, it becomes more difficult to change something like this without breaking 100 things. This solution could work for a custom app though. James On Jan 8, 2:58 pm, Eli Schilling eli.schill...@thecreek.com wrote: Hi list! We are currently using AR Server 7.0.03 patch 006. I was wondering if there's a way to configure group notifications to use a single email address (distribution list) rather than sending individual email messages to each group member. Can this be done via configuration or would it require some type of customization? Thanks! Eli The contents of this message, together with any attachments, are intended only for the use of the individual or entity to which they are addressed and may contain information that is legally privileged, confidential or otherwise exempt from disclosure. If you are not the intended recipient, you are prohibited from disseminating, distributing, or copying this message or any attachment. If you have received this message by mistake, please let the sender know by email reply and immediately delete this message, along with any attachments, from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: “Save” button automatically set when editing form in Admin t ool
The only time I have seen this is if I upgrade my Admin Tool. Each form that is opened is asking to be saved under the newer admin tool. Save it once and you should be good. If it asks everytime for the same form(s), then you seem to have another issue. James On Dec 4, 9:43 am, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: I usually notice it when changing versions of remedy, it seems that it wants to 'adjust' some things. Also, I see it some times whenever I add a new object, the next time I open the form it does that. I usually just close it, ignoring the message, in the event I accidentally did something, then re-open it and save it right away. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Thursday, December 04, 2008 8:45 AM To: [EMAIL PROTECTED] Subject: “Save” button automatically set when editing form in Admin tool Dear List, Forgive me for raising an issue that I know has already been discussed. (I saw it when I was on vacation and meant to check it out when I got back to work, but now I can’t find it. I would be happy if someone could point me to the archive discussion .) Sometimes when you open a form in the Admin tool, the “Save” button is already hi-lited, and if you close the display or switch to another view, it asks you if you want to save. (Not a devastating problem but one of life’s minor annoyances.) It seems to affect some forms but not others. Any idea of why this happens and what we can do about it? Dwayne Martin James Madison University (ARS and Admin tool 7.1 patch 3, RH Linux server, Oracle 10.2 db)- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: The Host ID is blank after changing mac
Selecting the ARServer license type form the license tool should show you the new host id. Select it from the menu as if you were adding a new one. On Nov 7, 4:41 pm, Dip Patel [EMAIL PROTECTED] wrote: We had the same problem when we did the transition to VM on our Windows Server. Adding the Remedy License with the updated MAC resolved the Issue for us. On Thu, Nov 6, 2008 at 4:12 PM, Axton [EMAIL PROTECTED] wrote: strace(1) - trace system calls and signals what does gethostid(3) return when from from a shell? e.g., $ gethostid Try calling the gethostid in a simple c program: #include sys/types.h #include sys/socket.h u_long hostid; hostid = gethostid(); printf(hostid %i, hostid ) Reference info: http://linux.die.net/man/1/strace http://linux.die.net/man/3/gethostid Axton Grams On Thu, Nov 6, 2008 at 3:34 PM, Alberto Mel. [EMAIL PROTECTED] wrote: ** Hi Axton, firstly thanks for your answer, Yes our linux machine has iface and I can see the mac. When you are referring to traces on serverd, what do you mean?, I have activated plug-in logs, a-links and filters, but i can't see errors. Thank you very much 2008/11/6 Axton [EMAIL PROTECTED] Is there a network iface on the linux machine? Does it have a mac defined? Run strace on arserverd when you open the license dialog where it should return the hostid and look for the gethostid sys call. Axton On Thu, Nov 6, 2008 at 2:55 PM, Alberto Mel. [EMAIL PROTECTED] wrote: ** Hi all!... we have a developer environment in a VMWARE server under Linux Suse (Novell) and after moving the machine, the mac of the new machine is not the same as the old machine. Of course, the licenses now are not valid, but the problem is that the Host id Field in the Add Remove Licenses Form is blank!!!, it seems like the remedy server coulnn't see the mac of the new machine. Could anyone tell me what's the matter??? Thanks a lot in advance!. Alberto __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: $application$ null
I was just doing some more reading and it is a little confusing on how it works. You may need to add entry points to the forms within the application. James Hamilton Business Systems Manager The NPD Group, Inc. 900 West Shore Road Port Washington, NY 11050 USA + 1.516.625.2468 On Oct 22, 12:16 pm, jham36 [EMAIL PROTECTED] wrote: I think what you may need to do is to create an Application. Define the forms in the application. Choose one of the forms as your primary form within the application properties. Do not set an entry point on any form. Applications should automatically appear on the Home Page in alphabetical order as long as a user has permission to it. I have not tested this, but according to the admin tool help file, it should work. James Hamilton Business Systems Manager The NPD Group, Inc. 900 West Shore Road Port Washington, NY 11050 USA + 1.516.625.2468 On Oct 21, 7:09 pm, Brien Dieterle [EMAIL PROTECTED] wrote: I'm adding a little report problem button to a lot of our custom forms to basically submits a bug report for the form. I am capturing the Form, View, etc. I wanted to captured Application but it is null unless you open the actual application, which we apparently have not been doing :-) From the manual: $APPLICATION$: The name (not label) of the currently running application. On the web client, this keyword is set to NULL when the form is opened from a URL that does not include the application's name. In BMC Remedy User, this keyword is set to NULL when the form is opened outside of an application. Ok, so, have we been using (local) Applications all wrong? We set the Entry Point on the Primary Form for each application so that it shows up on the Home Page application list. Clicking these actually bypasses the application mode completely and is like opening and independent form. Everything in the manual seems to suggest than an Application List (such as on the homepage) is composed of links to Applications and yet... they are not. From the manual: Presenting applications to users: The typical or default method to present an application to users is to define entry points that appear in a home page, as explained in Chapter 9, Defining entry points and home pages. Are there any suggestions for enforcing $application$ usage rather than direct forms? I couldn't see any way to get a true application link to appear on the Home page. for instance here is an actual application URL: http://server/arsys/*apps*/server/AR+System+Administration but the link on the Home Page is to the *form*: http://server/arsys/*forms*/server/AR+System+Administration%3A+Consol... As always, if there is a better way to skin this cat (bug reporting) I am all ears! Thanks! Brien ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Spell Checker
What I had to do to get this to work was create a temporary Integer field. I called it tmpSpellCount. After the spell check finishes, I do 3 set fields in the active link. 1. Set field tmpSpellCount toLENGTH($Description$) 2 Set tmpSpellCount to $tmpSpellCount$ - 2 (for some reason it only works correctly if I subtract 2 from here) 3 Set Description to LEFT($Description$, $tmpSpellCount$) Hope this helps. James Hamilton Business Systems Manager The NPD Group, Inc. 900 West Shore Road Port Washington, NY 11050 USA + 1.516.625.2468 On Oct 21, 1:47 pm, Begosh, Kevin [EMAIL PROTECTED] wrote: And actually it looks like a carriage return that is put in. after the spell check runs. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Tuesday, October 21, 2008 1:16 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker Surely you need rtrim. The alternative is to use a substr function and combine with a length calc. -Original Message- From: Begosh, Kevin [EMAIL PROTECTED] Sent: Tuesday, October 21, 2008 6:04 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker On this spell checker I am getting it to work but it appears that after the spell check is done it leaves a space or possible a carriage return after the work it fixed. Has anyone else run into this or know how to fix it. I have tried LTRIM, and Replace and neither on of those worked. It almost looks like a carriage return. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Subash Biswas Sent: Tuesday, October 14, 2008 4:22 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker Kevin: I used the OLE spell check described in Integrating with Plug-ins and Third-Party Products Guide 700 pg272. It works just fine with ARS 7.0.1p004 WUT and MS Word 2003. [The entire original message is not included] ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Spell Checker
I do it in the same one after all the OLE actions James Hamilton Business Systems Manager The NPD Group, Inc. 900 West Shore Road Port Washington, NY 11050 USA + 1.516.625.2468 On Oct 21, 2:01 pm, Begosh, Kevin [EMAIL PROTECTED] wrote: Can I do this in the same AL as the one that does the spell check or should I do it in a different one? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jham36 Sent: Tuesday, October 21, 2008 1:59 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker What I had to do to get this to work was create a temporary Integer field. I called it tmpSpellCount. After the spell check finishes, I do 3 set fields in the active link. 1. Set field tmpSpellCount to LENGTH($Description$) 2 Set tmpSpellCount to $tmpSpellCount$ - 2 (for some reason it only works correctly if I subtract 2 from here) 3 Set Description to LEFT($Description$, $tmpSpellCount$) Hope this helps. James Hamilton Business Systems Manager The NPD Group, Inc. 900 West Shore Road Port Washington, NY 11050 USA + 1.516.625.2468 On Oct 21, 1:47 pm, Begosh, Kevin [EMAIL PROTECTED] wrote: And actually it looks like a carriage return that is put in. after the spell check runs. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Tuesday, October 21, 2008 1:16 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker Surely you need rtrim. The alternative is to use a substr function and combine with a length calc. -Original Message- From: Begosh, Kevin [EMAIL PROTECTED] Sent: Tuesday, October 21, 2008 6:04 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker On this spell checker I am getting it to work but it appears that after the spell check is done it leaves a space or possible a carriage return after the work it fixed. Has anyone else run into this or know how to fix it. I have tried LTRIM, and Replace and neither on of those worked. It almost looks like a carriage return. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Subash Biswas Sent: Tuesday, October 14, 2008 4:22 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker Kevin: I used the OLE spell check described in Integrating with Plug-ins and Third-Party Products Guide 700 pg272. It works just fine with ARS 7.0.1p004 WUT and MS Word 2003. [The entire original message is not included] __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Spell Checker
I never cared to solve that one so I don't have an answer for you, sorry. James Hamilton Business Systems Manager The NPD Group, Inc. 900 West Shore Road Port Washington, NY 11050 USA + 1.516.625.2468 On Oct 21, 3:02 pm, Begosh, Kevin [EMAIL PROTECTED] wrote: Lol, I did already try that but it did not work. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bryan Waters Sent: Tuesday, October 21, 2008 3:00 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker Try setting the focus to another field and back to the text field with 2 change field actions. Good Luck, Bryan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, October 21, 2008 2:37 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker This did work thanks a lot. The cursor still ends up at the end of the text on the field. Any idea how to move it to the beginning of the field? Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jham36 Sent: Tuesday, October 21, 2008 1:59 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker What I had to do to get this to work was create a temporary Integer field. I called it tmpSpellCount. After the spell check finishes, I do 3 set fields in the active link. 1. Set field tmpSpellCount to LENGTH($Description$) 2 Set tmpSpellCount to $tmpSpellCount$ - 2 (for some reason it only works correctly if I subtract 2 from here) 3 Set Description to LEFT($Description$, $tmpSpellCount$) Hope this helps. James Hamilton Business Systems Manager The NPD Group, Inc. 900 West Shore Road Port Washington, NY 11050 USA + 1.516.625.2468 On Oct 21, 1:47 pm, Begosh, Kevin [EMAIL PROTECTED] wrote: And actually it looks like a carriage return that is put in. after the spell check runs. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Tuesday, October 21, 2008 1:16 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker Surely you need rtrim. The alternative is to use a substr function and combine with a length calc. -Original Message- From: Begosh, Kevin [EMAIL PROTECTED] Sent: Tuesday, October 21, 2008 6:04 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker On this spell checker I am getting it to work but it appears that after the spell check is done it leaves a space or possible a carriage return after the work it fixed. Has anyone else run into this or know how to fix it. I have tried LTRIM, and Replace and neither on of those worked. It almost looks like a carriage return. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Subash Biswas Sent: Tuesday, October 14, 2008 4:22 PM To: [EMAIL PROTECTED] Subject: Re: Spell Checker Kevin: I used the OLE spell check described in Integrating with Plug-ins and Third-Party Products Guide 700 pg272. It works just fine with ARS 7.0.1p004 WUT and MS Word 2003. [The entire original message is not included] __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents
Re: Pricing model changed in July 08?
We just got hit with this too. We were planning on spending some money on Change and Asset. We were then told by a 3rd party vendor that the pricing model has changed. We could still buy under the old pricing model, but we would not get any credit for it when we finally moved to the new pricing. BMC is planning on moving all customers to the new pricing model in 2 years. Any Remedy purchases you made prior to some date in July 2008 would get you a credit towards the new pricing. It is not 100% credit since the pricing model has changed. The old pricing model was the Green and now it is the Blue. This really threw a wrench in our plans. We also found out that if you are getting xx% discount from a vendor, that same discount gets applied to your credit, so the amout of your credit is reduced. BMC has a profit margin that they must meet in order to move a customer to the new pricing model. They really should be notifying all customers of this change and the fact that any new purchases under the old model will not count when the eventually do move to the new pricing. It also seems that nobody has all the information on this. There seems to be little or no documentation on this other than some internal presentations to the sales team. We ended up moving to the new model and spent $40,000 more than we wanted. With the new support pricing (18% of what you payed and credit for what support you have already payed for the year), we will end up getting our money back over 4 years. The benefit is that you get all the ITSM applications, development licenses, and a few other items. Where you get into trouble with the user licenses. Those prices went way up. They have a suite license now that gives a user access to all itsm applications. You can still buy the individual user application licenses as well. James On Oct 16, 9:04 am, Kelly Deaver [EMAIL PROTECTED] wrote: **The model Ivan mentions he is now available although I don't know the actual price points. Talk to your sales rep. Kelly Deaver [EMAIL PROTECTED] (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Pricing model changed in July 08? From: Ivan Runions [EMAIL PROTECTED] Date: Wed, October 15, 2008 2:35 pm To: arslist@ARSLIST.ORG I've just had a sales guy tell me that BMC/Remedy came up with a new pricing model that can be used instead of the existing model (ie. an either/or situation). He states that the entire ITSM Suite of applications can be purchased for $13,000 but that the User licenses are then more expensive to offset the loss of revenue. User licenses can then be purchased, as today, one application at a time, or one super-license covering all applications. Additionally, annual service contracts can then be calculated on 'actual price paid' rather than on 'current list price'. (again: your choice as to which model is better for you). I have not heard of this before, and if this is true, can someone a) point me to some documentation on this. b) comment on whether this model saved you any money (it seems to me that only a very low number of User licenses could make this new model more affordable). -ivan- -- Ivan Runions Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ITSM 7 Assignment Configuration Issue
I have a problem when setting up Assignments on the Assignment Configuration form for ITSM 7. I am refering specifically to the Product Categorization menus on this form. For some reason (and this is my problem), if a Product is associated with my Operating Company, it does not show up as a menu choice under product. The only way I can get these products to show up is to associate them to - Global - I opened a ticket with support, but I am not happy about the level of support lately. They told me that I needed to have aliases setup for all my Products in order for it to work. That was a bunch of horse pucky. But, I tried it anyway and it did not work. Any ideas? Thanks, James Hamilton Business Services Manager The NPD Group Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7 Assignment Configuration Issue
The Products are available on Incident or Problem as expected and for the correct company or - Global - as we expected they would. They show up there fine. I have some configured to be available on incident, and others on Problem. No problems with that. This issue is when we go to configure the assignments on the Assignment Configuration form. The only products that are available on that form are the ones that are associated with - Global - We need to have some of our products restricted to our Operating Company. Thos products are not available on the Assignment Configuration form. Support initially told me that it had to do with the way we imported the Products using the Data Management Tool. I have tested and proven that no matter how a Product is entered, it is not available on the Assignment Configuration form unless it is associated with the - Global - (default) company. Thanks, James Hamilton Business Services Manager The NPD Group Inc. On Oct 10, 1:30 pm, Lammey, Peter A. [EMAIL PROTECTED] wrote: The aliases are set automatically if you create the Product using the Application Administration Console. By default, an alias of the Product Name is created for all entries in PCT:ProductCatalog. When you tested this to see if you could select the product for a particular Company where did you test this? In Incident? It may depend on what data was filled out in the incident or change ticket and based on if the Customer Company or Support Company were set to. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jham36 Sent: Friday, October 10, 2008 12:24 PM To: [EMAIL PROTECTED] Subject: ITSM 7 Assignment Configuration Issue I have a problem when setting up Assignments on the Assignment Configuration form for ITSM 7. I am refering specifically to the Product Categorization menus on this form. For some reason (and this is my problem), if a Product is associated with my Operating Company, it does not show up as a menu choice under product. The only way I can get these products to show up is to associate them to - Global - I opened a ticket with support, but I am not happy about the level of support lately. They told me that I needed to have aliases setup for all my Products in order for it to work. That was a bunch of horse pucky. But, I tried it anyway and it did not work. Any ideas? Thanks, James Hamilton Business Services Manager The NPD Group Inc. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7 Assignment Configuration Issue
Problem Resolved. I needed to select my Operating company on the Location and Contact Company fields first. I did not notice the first 100 times I opened the form, that these are required fields. Once I selected those, my products showed on the Product menus. Thanks, Thanks, James Hamilton Business Services Manager The NPD Group Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Modify All User's Application Preferences in ITSM 7
Hi Group, Does anyone know of a way to modify all User's Application Preferences in ITSM 7? I want to hide the Vendor and Finance tab from the Incident form. The check boxes I need to access for all user's is on the Application Preferences form. I can change my own preferences and also the default, but when I open the CTM:CFG-ApplicationPreferences form, I cannot see any entries but my own and the default. I even tried doing a Clear All before searching. I updated the deafult entry, but that should only affect new users that are added to the system and not the existing ones. Any help would be appreciated. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Modify All User's Application Preferences in ITSM 7
Problem Solved. I was under the assumption that a user would have an entry here by default. What happens is that if a user does not make any changes to their Application Preferences, they do not have an entry on the form and would use the Default Application Settings. That is why I searched and only got 2 results back, mine and the default. Thanks, James On Oct 7, 5:36 pm, jham36 [EMAIL PROTECTED] wrote: Hi Group, Does anyone know of a way to modify all User's Application Preferences in ITSM 7? I want to hide the Vendor and Finance tab from the Incident form. The check boxes I need to access for all user's is on the Application Preferences form. I can change my own preferences and also the default, but when I open the CTM:CFG-ApplicationPreferences form, I cannot see any entries but my own and the default. I even tried doing a Clear All before searching. I updated the deafult entry, but that should only affect new users that are added to the system and not the existing ones. Any help would be appreciated. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Supportweb License File Upgrades
I have always had problems with this. Just call support and get someone from the licensing team to help you out. They have always been very responsive and helpful. James McManus Michael A SSgt HQ 754 ELSG/DOMH wrote: Listers, Has this feature ever worked for anyone? I've tried several times in the last two days and never gotten an upgraded license file back. Thanks, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: URL issue
Also make sure that your mid tier is configed to serve all possible names of your remedy server. In the Mid Tier config tool for example you will want to have: servername servername.domainname serveralias serveralias.domainname On Aug 26, 4:53 pm, Joe DeSouza [EMAIL PROTECTED] wrote: You have probably configured the wrong web default URL in the Server Information for your remedy system.. Visit that configuration and check the setting.. Joe - Original Message From: Carmen Callaghan [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Tuesday, August 26, 2008 3:42:50 PM Subject: URL issue ** Hi All The following error is displayed when Remedy is accessed through the mid tier from an email sent. ARERR [9217] File not found. Either the file requested is not present or the URL supplied is bad. How can one make changes to a URL if it’s incorrect? Regards Carmen Callaghan ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Asset Console Advanced Search
Could there be hidden fields holding values that are messing up the search? Try clicking Edit on the menu bar, then Clear All. Then perform your search. On Aug 18, 1:12 pm, Drew Shuller [EMAIL PROTECTED] wrote: We have customized the search functionality in the Asset console. Could someone with a OOB Advanced Search run this Computer System query using the Advanced Search builder to see if they have the same problem? I'm getting a null set, when I should at least get the server I'm looking for: 'Name' = something OR 'Model' LIKE %Something% Where name is CI Name and Model is Product Name. Drew Tulsa, OK ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Pager Setup
What we have done in the past is add a field to the Person form (not sure if ITSM 7.x has this field already) for the pager email address. I would send emails to the pager instead of hooking into another service. James On Aug 6, 11:01 am, Howard Richter [EMAIL PROTECTED] wrote: Kevin, Looks like your trying to do the same thing. I wonder how BMC can call it a customization when the howto is found on page 241 on the ITSM-Config-Guide. However the doc is not very good. hbr On 8/6/08, Begosh, Kevin [EMAIL PROTECTED] wrote: ** I am working on a windows 2003 server and I am just implemented AR Server, ITSM applications etc... I want to set up paging on the system but I talked with BMC and they said that this was a customization and did not provide any help. Has anyone using ARServer 7.x and windows 2003 OS for their AR Server used a external paging services and had it set up and working. I know where you set up the configuration inside of remedy I was just not sure how you set up the paging services on the server AR Server, Windows 2003 SQL 2005, DB ARServer 7.1 patch 3 Kevin Begosh __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile =http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Suggestions wanted....
The User Tool installs ARLogDisplay.exe Check your User Tool install directory. James On Aug 1, 9:20 pm, Joe D'Souza [EMAIL PROTECTED] wrote: I am not sure if there is anything available for reading logs - there used to be a log timer utility years ago to measure time between the send and receive of an API to measure performance benchmarks.. Richard, However for checking the versions, all you need to do is query the SHARE:Applications Properties form in the AR System to get the complete versioning information down to patch level. If that is not enough you could create a report to report that form. To get the version of the AR System you can run the arsignal command with the -version switch to get the version and patch level of the AR System server.. you can also run the admin tool from the command line to get some configuration information of the AR Server. Type aradmin /? to get complete help on how to use the aradmin tool from the command line. Hope this helps.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Richard Copits Sent: Friday, August 01, 2008 2:14 PM To: [EMAIL PROTECTED] Subject: Suggestions wanted ** I’m trying to find a couple of utility programs to run and hoping that someone may have some suggestions on where to find them: 1. A program that will make it easier to read the contents of any of the many log files that are available under a full 7.x ITIL system. 2. A program that will display the version and patch level of each component of a fully configured/installed Remedy 7.x ITIL system. Thank you for any help, suggestions, etc. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. No virus found in this outgoing message. Checked by AVG. Version: 7.5.526 / Virus Database: 270.5.10/1585 - Release Date: 8/1/2008 6:39 AM ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Silent Installation
I had some problems in doing this silent install. I needed to have two answer files. One for an upgrade and one for a new install. I was able to work with this, but I came across another problem. I needed two more answer files. One for a new install on a machine that was going to need a reboot after install and another for an upgrade that was going to need a reboot after install. That's 4 total answer files. There was no way for me to tell which machines would need a reboot before the install failed. I would get error code 3 missing information if I used the wrong answer file. This became too difficult to manage and automate. We use BMC Conuration Management to do software installs. I created a custom package and manually added in all the files and registry keys. I also created a separate install for the Crystal reports viewer that had a convenient msi file and attached that install to the User Tool install through policy manager. James On Aug 4, 12:02 pm, Ramy S. Ayoub [EMAIL PROTECTED] wrote: Fred , Can i have the script command ? Ramy On Mon, Aug 4, 2008 at 5:33 PM, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** This is the way we have had our Desktop (Microsoft SMS) team push the client. One thing we did was to have the script copy the install to the user's local machine and run it from there. The command line was: C:\Temp\Remedy\User.exe -s -SMS -f1C:\Temp\Remedy\User7.iss -f2C:\Temp\Remedy\User_Install.log I did some searching on the InstallShield site and found the SMS parameter. That parameter tells the install to keep network connections open until the install has finished. When installing it from a local drive it is not really needed (We had added it before we decided to have the install copy the files to the user's local drive). Also there can be no spaces between the -f1 and the install script path (the same with the -f2 and the log file path). Also you need to make sure the install is run under a user's login that has administrator rights on the PC, and then give the user who will be running Remedy full rights to the Home Directory. Fred -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ramy S. Ayoub *Sent:* Monday, August 04, 2008 9:18 AM *To:* [EMAIL PROTECTED] *Subject:* Re: Silent Installation Hi Fred , The Desktop Team tired with this switches , basically after the installation is done without any errors ,but the User Tool still not installed Ramy On Mon, Aug 4, 2008 at 5:07 PM, Grooms, Frederick W [EMAIL PROTECTED] wrote: Yes BMC has a white paper on creating a silent install script (Silent Install of Remedy User.pdf) that will give you the command line parameters. It is basically the standard Install Shield parameters. Note: There is a typo on page 8 (creating an uninstall script. The table says -s when it should say -r) Fred -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ramy S. Ayoub *Sent:* Monday, August 04, 2008 4:20 AM *To:* [EMAIL PROTECTED] *Subject:* Silent Installation Hi All , There is any Silent Installation for Remedy User version 7.x Regards Ramy Ayoub __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Customized Mid-Tier login page
Instead of creating an html file to do the redirect, you can create a Virtual Directory in IIS and in the properties you can set a redirect to a url. This way you can use any url you want for your supported companies. You will just need to create a virtual directory for each of your clients. http://yourdomain.com/company1 http://yourdomain.com/company2 etc. On Jul 31, 12:48 pm, Gary Opela (Corporate) [EMAIL PROTECTED] wrote: I need to set up a customized login page for each of my companies that I support. I need them to be able to go to http://server/company/arsys to log in. The server tag will be the same for all of the companies, I just need them to each go to their own extension after the server info. Each company will have a custom login page, with their own graphics and everything on them. I see in the documentation it says the following: Example 2: Login with customized login page http://mid_tier_server/arsys/apps/ar_server/app/login.jsp? goto=URLserver=server_name The user logs in using a login page customized for an application, and then goes to the specified URL. Any URL after goto statement must be URL-encoded. This looks like they still have to go to http://serverarsys instead of http://server/company/arsys. Do I just need to put an index.html file in the http://server/company/arsys for each company that does a redirect to http://mid_tier_server/arsys/apps/ar_server/app/login.jsp?goto=http://server/company/arsys/login.jspserver=server_name Thanks... Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc.http://www.5pointleader.comhttp://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Forms in modified state
Make sure all you Remedy Admins are running the same version and patch of the Admin Tool. On Jun 17, 3:43 pm, Nall, Roger [EMAIL PROTECTED] wrote: If I remember correctly, this started back in the Dark Days. It was something they did and was supposed to be corrected after BMC took over but never was. It is really annoying if you have a form with more then one view. Every time you bring up a different view Remedy thinks their was a change. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Tuesday, June 17, 2008 3:38 PM To: [EMAIL PROTECTED] Subject: Re: Forms in modifed state I'm getting the same thing on our test server. This is also happening when I open up HPD:Help Desk. I didn't get the typical layout changes to improve performance message though. Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, June 17, 2008 3:19 PM To: [EMAIL PROTECTED] Subject: Re: Forms in modifed state I have also observed this behavior. If I remember correctly certain versions/patches of the admin tool were worse than others. I think there was a version that always prompted you to save every time you closed the form no matter how many times you had saved it before with no apparent changes. Dave - [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: IP Address and the MidTier
Not if the ip address is getting resolved by DNS. On Jun 6, 10:55 am, Kemes, Lisa [EMAIL PROTECTED] wrote: Changing the IP Address on the Mid Tier server, should not break anything as far as the client goes right? MT 7.0.1 p5 ARS 7.0.1 p3 Windows 2003 Server Apache/Tomcat Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Active Link - Checking Table - ITSM 7
I think a simple solution is to check any column in the table for a value. If col1 = $NULL$ or col1 != $NULL$ James On May 30, 2:00 pm, T. Dee [EMAIL PROTECTED] wrote: THANKS!!! On 5/30/08, Gary Opela (Corporate) [EMAIL PROTECTED] wrote: Tyrone, I just tested this out. The value of a Table Field that has one or more rows is 1 or more, depending on which row you have selected. If there are rows, but you have none selected, then the value is still 0. You can ctrl-click on a selected row to make it un-selected, so a user could potentially un-select all rows in a table, even if one was already selected, which would cause a 0 to return. So, make sure that you have the property on the table field set to automatically select the first row choice when the table is loaded. The value of a Table Field that has not yet been refreshed is $NULL$ or one of the two the first time you open the form. If you change the window mode and then change it back, for instance, from search to create, then the value of the un-refreshed table field is 0. The value of a Table Field that has been refreshed, but has no rows, is 0. Basically, make sure you are refreshing the table with WF, and have the property checked that says select initial row, then you just check to see if Table Field = 1, if it does, then the table field has at least 1 row. If it returns 0 or $NULL$ or , then it is empty (you can count on 0 meaning empty since you have automatically select first row selection). I think this would be the easiest thing to look at. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 30, 2008 8:54 AM To: [EMAIL PROTECTED] Subject: Re: Question: Active Link - Checking Table - ITSM 7 THANKS I'll give these suggestions a try. Ty On 5/30/08, Steven Iocco [EMAIL PROTECTED] wrote: ** What Ben mentioned is a good option. You could also run a guide looping on the 'z2TH Associations' table to give you a $LASTCOUNT$ number and as mentioned below, build your workflow on that result. Steve Date: Fri, 30 May 2008 09:13:32 -0400 From: [EMAIL PROTECTED] Subject: Re: Question: Active Link - Checking Table - ITSM 7 To: [EMAIL PROTECTED] ** Off the top of my head, I think that you do a direct sql that would return the same results that the table would and then do a set field command using the value of lastcount. I think that would give you a number and you can build workflow to check if the value is greater than 0. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 05/30/08 8:44 AM I'm trying to check to see if a table has any rows in it, but i'm not having much luck. I have tried to check for the table NOT being NULL and I have check for a column NOT being NULL, both do not work. I'm looking to see if the Relationship table is NOT NULL - so I tried: 'z2TH Associations' != $NULL$ (this is the table name) I also tried: 'z2TF AssociationType' != $NULL$ (this is a column name) Both of these do not work. However, if I remove this qualification my workflow works. Any ideas why I can't check to see if there are any rows in the table? THANKS! ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are html___ __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: active links not recaching
You could have also gone into your user tool's windows home directory and deleted the arf and arv files for the form you are working on. It wouldn't hurt to delete them all to make sure. Most are within folders resembling the form name. On May 28, 12:15 pm, Gary Opela (Corporate) [EMAIL PROTECTED] wrote: Rick, my Development Cache Mode is unchecked. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc.http://www.5pointleader.comhttp://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, May 28, 2008 11:11 AM To: [EMAIL PROTECTED] Subject: Re: active links not recaching ** Gary, did you have Development Cache mode turned on or off? Rick On Wed, May 28, 2008 at 9:07 AM, Gary Opela (Corporate) [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Okay, scratch this, it just picked up all of my changes. I have no idea why it took so long or why it didn't re-cache after all of my changes, but it just now re-cached, finally... Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Gary Opela (Corporate) Sent: Wednesday, May 28, 2008 11:04 AM To: '[EMAIL PROTECTED]mailto:[EMAIL PROTECTED]' Subject: active links not recaching MS SQL Server 2k5 Windows Server 2k3 ARSystem 7.1 Client 7.1 Admin 7.1 Java 1.6 Tomcat 5.5.23 I made a change to an active link today, tested it, and it failed the test. I went back and verified everything was good, but what I changed (a new set fields) wasn't getting picked up by my client. I did the regular, log out/back in with my client tool, still it didn't work. I rebooted my PC, still no luck. Added a Message that said HI that ran in the same active link, but on a sooner action, and the message didn't pop up. Then I cycled arserver, tried again, still not working. So I cycled SQL server, still no luck. I rebooted the server, still my changes were not being picked up. Then I went in and disabled the active link, and tested, the other actions were still firing, even though the AL was disabled. I went back to the object (button on a vertical navigation bar) that was firing the AL to verify that it had no other ALs that it fired, and it didn't, just the one. So I went in and removed the message, changed the AL to fire on an EO of 5, created a new AL that said Hi as the message, retested, nothing, it was still doing what it did this morning before I had made any changes. Logged out of/back in to remedy on my client tool, still no luck. I did notice in the event viewer under Applications logs, that whenever I rebooted my server, I received the following four errors: MSSQLSERVER: 10:29:23 Could not find database ID 2, name 'tempdb'. The database may be offline. Wait a few minutes and try again. 10:29:23 Could not find database ID 2, name 'tempdb'. The database may be offline. Wait a few minutes and try again. AR System Monitor: 10:29:22 390600 : Failure during SQL operation to the database (ARERR 552) 10:29:22 Cannot open database ARSystem requested by the login. The login failed. (SQL Server 4060) It picked up the changes I did this morning to my form, I added a few display only fields to a view form, however, since then, no active link changes are being picked up by the server, even after cycling the server. Does anyone have any idea of where I should look? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor:www.rmsportal.comhttp://www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AR System Log Display
What about turning on/off Word Wrap in NotePad or whatever you are using to view the log? James On May 27, 1:05 pm, Janie Sprenger [EMAIL PROTECTED] wrote: Does anyone know what kind of setting can be changed to allow for the wrapping on filter logging in ARLogDisplay.exe to work differently? This is a snippet of filter logging in ARLogDisplay USER: jsprenger /* Tue May 27 2008 09:57:55.9910 */ Start filter processing (phase 1) -- Operation - GET on CTM:CFG-ApplicationPreferences - IPF0001 FLTR TID: 002916 RPC ID: 163990 Queue: Fast Client-RPC: 390620 USER: jsprenger /* Tue May 27 2008 09:57:55.9910 */ End of filter processing (phase 1) -- Operation - GET on CTM:CFG-ApplicationPreferences - IPF0001 FLTR TID: 002052 RPC ID: 163993 Queue: Fast Client-RPC: 390620 USER: jsprenger /* Tue May 27 2008 09:57:56.0380 */ Start filter processing (phase 1) -- Operation - GET on SYS:Date Time Query Rules - 001 FLTR TID: 002052 RPC ID: 163993 Queue: Fast Client-RPC: 390620 USER: jsprenger /* Tue May 27 2008 09:57:56.0380 */ End of filter processing (phase 1) -- Operation - GET on SYS:Date Time Query Rules - 001 FLTR TID: 002044 RPC ID: 163996 Queue: Fast Client-RPC: 390620 USER: jsprenger This is a snippet of active link logging: ACTL /* Tue May 27 2008 10:02:31 */ ACTL Start active link processing -- Operation - On Window Open ACTL For Schema - HPD:Help Desk ACTL On screen type - CREATE ACTL Checking HPD:SHR:SetGlobal_000_GetUserPreference (0) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields As you can see, there is a pretty significant difference with the wrapping. Any help is appreciated. User tool (and Server) 7.1.0 Patch 2 (Also seems to occur in other 7 versions) Thanks, Janie http://www.columnit.com ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Table = $NULL$
Include the request ID field in your table. Run IF col1 = $NULL$ where col1 is the Request ID field in the table. It may be col2 or 3 or a custom name. I usually rename my table columns to something like colRQSTID. Then my Run If statement would be colRQSTID = $NULL$ James On May 21, 4:38 pm, Kemes, Lisa [EMAIL PROTECTED] wrote: I thought you could use this Run If statement on an Active Link to only run the Active Link if the Table field was null. It's failing in my workflow.log file even though the table field has no records in it. Am I missing something? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Custom css
I found out how to add a custom css without messing up my menu bar. I
created an ARSystem.css file that included only the classes that I
want changed. I added this to my Support Files for my application.
I was able to modify the td.BaseTableCell,td.BaseTableCellOdd classes
to get it to show left or right borders for a cell.
I was hoping to do this using a table property so that the column
dividers would span the complete hight of the table.
Visually this is my desired result. I have table calculations that
appear below the table and for each column. It would be easier to see
which column totals are for which columns if the column divider
spanned the hight of the column, even if there is only one or two rows
of data with the table is able to display 20 or so rows.
Any other ideas?
Thanks,
James
On Apr 28, 4:32 pm, jham36 [EMAIL PROTECTED] wrote:
I just did a test and attached the default ARSystem.css from the mid-
tier server to my application without making any changes to it. My
top menu bar in the application got messed up. It looks like it is
trying to display 2 rows with Searches and Set to Defaults on the top
row and Logout and Help buttons on the second row, but the second row
is 75% cut off. As soon ans the ARSystem.css is removed from the
application, it returns to normal.
On Apr 24, 10:56 am, Bradford Bingel [EMAIL PROTECTED] wrote:
Looks like this is for a column divider, not a table border . . .
Let's try another option. In the ARSystem.css file, create the following
new entry:
td.border {
border-width: 2px
}
This assumes you have the ability to customize/change the class argument in
the desired td tag, as in:
table...
tr...
td class=border...
.
.
/td
/tr
/table
If you don't have that ability, you may want to experiment with the
default CSS settings:
* {
.
.
border-width: 2px
.
.
}
If it doesn't exist, you may want to insert it into the ARSystem.css file
(but be prepared to back it out if it impacts too many elements):
* {
border-width: 2px
}
-- Bing
Bradford Bingel (Bing)
ITM3 Californiahttp://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jham36
Sent: Wednesday, April 23, 2008 8:37 AM
To: [EMAIL PROTECTED]
Subject: Re: Custom css
Page 166 of the Mid Tier 7.0 guide says to modify:
div.BaseTableBar div (column divider)
The ARSystem.css has this entry for that class, already specifying
border-left:
div.BaseTableBar div {
top:0px;
left:5px;
width:1px;
height:2px;
border-left:1px solid #a6a9ac;
cursor:col-resize;
}
The only time I see a border in the table is when I select a row. Any
changes I make to the css file seem to mess up the menu bar on the form.
Strange.
On Apr 23, 11:30 am, Bradford Bingel [EMAIL PROTECTED] wrote:
Try adding the CSS border-width attribute for the referenced class, as
in:
Classname {
.
.
border-width: thin
.
.
}
Other possible values include medium or thick (depending on your
preference). You may also specific a precise width, as in:
border-width: 2px
which is interpreted as a border width of 2 pixels.
The border color may set with a related attribute, border-color, as in:
border-color: #669966
This hexadecimal RGB color code will result in a grey-green border,
but you are free to use any color code you wish, including the color
names green, red, black . . . you get the idea.
You also have the option of specifying unique display instructions for
each border, using:
border-top-width
border-left-width
border-right-width
border-bottom-width
Suggest you try the border-width and border-color examples shown
above.
If there's still a problem or the table is not displaying quite as you
want, there are PLENTY of other options we can try.
-- Bing
Bradford Bingel (Bing)
ITM3 Californiahttp://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
p.s. For those CSS purists out there (and you know who you are) may
point out you can also define each cell border width and color using
the border-width, border-color, or simply the border attribute,
with some unique argument specifications. Didn't want to get into all
that detail here.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jham36
Sent: Tuesday, April 22, 2008 10:26 AM
To: [EMAIL PROTECTED]
Subject: Re: Custom css
I simply want to show column dividers (borders) on a Remedy table
field, between
Re: Custom css
I just did a test and attached the default ARSystem.css from the mid-
tier server to my application without making any changes to it. My
top menu bar in the application got messed up. It looks like it is
trying to display 2 rows with Searches and Set to Defaults on the top
row and Logout and Help buttons on the second row, but the second row
is 75% cut off. As soon ans the ARSystem.css is removed from the
application, it returns to normal.
On Apr 24, 10:56 am, Bradford Bingel [EMAIL PROTECTED] wrote:
Looks like this is for a column divider, not a table border . . .
Let's try another option. In the ARSystem.css file, create the following
new entry:
td.border {
border-width: 2px
}
This assumes you have the ability to customize/change the class argument in
the desired td tag, as in:
table...
tr...
td class=border...
.
.
/td
/tr
/table
If you don't have that ability, you may want to experiment with the
default CSS settings:
* {
.
.
border-width: 2px
.
.
}
If it doesn't exist, you may want to insert it into the ARSystem.css file
(but be prepared to back it out if it impacts too many elements):
* {
border-width: 2px
}
-- Bing
Bradford Bingel (Bing)
ITM3 Californiahttp://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jham36
Sent: Wednesday, April 23, 2008 8:37 AM
To: [EMAIL PROTECTED]
Subject: Re: Custom css
Page 166 of the Mid Tier 7.0 guide says to modify:
div.BaseTableBar div (column divider)
The ARSystem.css has this entry for that class, already specifying
border-left:
div.BaseTableBar div {
top:0px;
left:5px;
width:1px;
height:2px;
border-left:1px solid #a6a9ac;
cursor:col-resize;
}
The only time I see a border in the table is when I select a row. Any
changes I make to the css file seem to mess up the menu bar on the form.
Strange.
On Apr 23, 11:30 am, Bradford Bingel [EMAIL PROTECTED] wrote:
Try adding the CSS border-width attribute for the referenced class, as
in:
Classname {
.
.
border-width: thin
.
.
}
Other possible values include medium or thick (depending on your
preference). You may also specific a precise width, as in:
border-width: 2px
which is interpreted as a border width of 2 pixels.
The border color may set with a related attribute, border-color, as in:
border-color: #669966
This hexadecimal RGB color code will result in a grey-green border,
but you are free to use any color code you wish, including the color
names green, red, black . . . you get the idea.
You also have the option of specifying unique display instructions for
each border, using:
border-top-width
border-left-width
border-right-width
border-bottom-width
Suggest you try the border-width and border-color examples shown
above.
If there's still a problem or the table is not displaying quite as you
want, there are PLENTY of other options we can try.
-- Bing
Bradford Bingel (Bing)
ITM3 Californiahttp://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
p.s. For those CSS purists out there (and you know who you are) may
point out you can also define each cell border width and color using
the border-width, border-color, or simply the border attribute,
with some unique argument specifications. Didn't want to get into all
that detail here.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jham36
Sent: Tuesday, April 22, 2008 10:26 AM
To: [EMAIL PROTECTED]
Subject: Re: Custom css
I simply want to show column dividers (borders) on a Remedy table
field, between the columns.
Thanks,
James
On Apr 22, 1:09 am, Bradford Bingel [EMAIL PROTECTED] wrote:
You can change (or add) CSS elements to alter how your pages appear.
What, exactly, do you want to change? (Perhaps we can help with the
CSS
entries.)
Also, can you provide the HTML code (right click, View Source) of
the page you want to alter?
-- Bing
Bradford Bingel (Bing)
ITM3 Californiahttp://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jham36
Sent: Monday, April 21, 2008 12:55 PM
To: [EMAIL PROTECTED]
Subject: Custom css
Has anyone used custom css on the web? I am trying to modify the
display of a table field in an application. I took the system
default ARSystem.css from the mid-tier server and modified that and
added it to the Support Files for my application under
Re: Custom css
Page 166 of the Mid Tier 7.0 guide says to modify:
div.BaseTableBar div (column divider)
The ARSystem.css has this entry for that class, already specifying
border-left:
div.BaseTableBar div {
top:0px;
left:5px;
width:1px;
height:2px;
border-left:1px solid #a6a9ac;
cursor:col-resize;
}
The only time I see a border in the table is when I select a row. Any
changes I make to the css file seem to mess up the menu bar on the
form. Strange.
On Apr 23, 11:30 am, Bradford Bingel [EMAIL PROTECTED] wrote:
Try adding the CSS border-width attribute for the referenced class, as in:
Classname {
.
.
border-width: thin
.
.
}
Other possible values include medium or thick (depending on your
preference). You may also specific a precise width, as in:
border-width: 2px
which is interpreted as a border width of 2 pixels.
The border color may set with a related attribute, border-color, as in:
border-color: #669966
This hexadecimal RGB color code will result in a grey-green border, but you
are free to use any color code you wish, including the color names green,
red, black . . . you get the idea.
You also have the option of specifying unique display instructions for each
border, using:
border-top-width
border-left-width
border-right-width
border-bottom-width
Suggest you try the border-width and border-color examples shown above.
If there's still a problem or the table is not displaying quite as you want,
there are PLENTY of other options we can try.
-- Bing
Bradford Bingel (Bing)
ITM3 Californiahttp://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
p.s. For those CSS purists out there (and you know who you are) may point
out you can also define each cell border width and color using the
border-width, border-color, or simply the border attribute, with some
unique argument specifications. Didn't want to get into all that detail
here.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jham36
Sent: Tuesday, April 22, 2008 10:26 AM
To: [EMAIL PROTECTED]
Subject: Re: Custom css
I simply want to show column dividers (borders) on a Remedy table field,
between the columns.
Thanks,
James
On Apr 22, 1:09 am, Bradford Bingel [EMAIL PROTECTED] wrote:
You can change (or add) CSS elements to alter how your pages appear.
What, exactly, do you want to change? (Perhaps we can help with the
CSS
entries.)
Also, can you provide the HTML code (right click, View Source) of the
page you want to alter?
-- Bing
Bradford Bingel (Bing)
ITM3 Californiahttp://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of jham36
Sent: Monday, April 21, 2008 12:55 PM
To: [EMAIL PROTECTED]
Subject: Custom css
Has anyone used custom css on the web? I am trying to modify the
display of a table field in an application. I took the system default
ARSystem.css from the mid-tier server and modified that and added it
to the Support Files for my application under standard/stylesheets
The Remedy documentation for what needs to be changed it a little
blurry. I want to be able to view column or cell borders for the data
in the table (or the whole table). The border shows for selected rows by
default.
I tried to add a border entry in these classes:
td.BaseTableCell,td.BaseTableCellOdd
also tried:
div.BaseTableBar div (the documentaion points to this, but there is
already a left border that does not appear to be showing)
The only results I have seen are the Remedy menu bar showing two rows
with the second row cut off.
This is not critical, but would make my app look better with column
totals listed under the table.
Thanks,
James
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Re: BMC Support RFE Document
I had a support tech submit an RFE for me a couple of weeks ago. There was no paperwork to fill out on my end. On Apr 22, 10:48 pm, John Sundberg [EMAIL PROTECTED] wrote: CMDB (Carey Matthew de Black), Kinetic would be more than willing to host a nice RFE submittal process. I saw the URLs for the circa v4 system - but I had trouble logging into Dev Network -- I am looking into that. However - Kinetic Request could certainly be put together to handle collection -- and details of RFEs. It could ask relevant questions for each area of BMC ARS and related apps. In addition we could provide transparency to the status of the RFE. With the ability to run it through an approval or voting process of some sort. (Kinda some fun stuff with Kinetic Request) The nice thing about asking the right questions is that the people who receive the RFE would have information that they could use to understand the RFE yet the form would not be killer for the person to submit the RFE. (Good data really is the point of the 4 page form - unfortunately it is a static doc etc.) If people really want this - I can make it happen (my side) -- I am not so sure BMC is willing to pay attention to the RFEs especially RFEs collected by somebody other than themselves. Also - I do agree it would be nice if BMC would use their own product for more of this kind of stuff. The very fact that they would use it for this type of thing would constantly keep it fresh (and known) that Remedy can do stuff other than Incident handling. Also - I think if BMC would use it for more than ITSM -- then they would have some real requests for enhancements from internal developers. Also - I could donate a copy to Dan Bloom and have him run it on his server. I like this option -- as I can also give him unlimited admin users for Kinetic -- and anybody on the list who wants to maintain the RFE processes could get in and use Kinetic (hopefully love it). Again - if people want it -- I can put some effort towards it. Does anybody else want to host it -- I can donate a copy? -John On Tue, Apr 22, 2008 at 3:27 PM, Carey Matthew Black [EMAIL PROTECTED] wrote: Shawn, I actually remember discussion of a NEW RFE process that would provide better feedback to the submitter being discussed at a RUG er.. BUW. ( But most of my RFE's are filed under single phrase statements like As Designed or Rejected with no confirmation email or discussion with me so that I can understand what those phrases mean.) I would be willing to follow the bouncing ball(2 pages, 4 pages, 10 pages... whatever) if and only if I actually believed that my effort would produce something. ( Even if the only product is just a better understanding by me of the direction of the product.) However, my hope for such a day has faded since Remedy was purchased by Per3grin3 Systems (circa 2001). ( And I do not think that BMC has yet helped to make the customers RFE experience any better.) I am also continually surprised that BMC appears to refuse to USE the ARS (Action Request System) for their own business needs. The very idea that they are sending you a file (word, text, etc) is just silly. They can do better than that with an ARS form and about 20 minutes of work. ( To their benefit they are actually using a Mid-Tier that is almost new Version 7.0.01 Patch 003 for customers now. But I wonder if it sill become unsupported before it is upgraded again?) And if there were a way for a development community to help contribute/maintain/build simple applications like this for BMC they might not even need to spend their own time to have the application created. Oh but wait.. there are options... (Circa v4... so this could have been being used for how long?) http://developer.bmc.com/jiveProd/entry.jspa?categoryID=503externalI... (screen shot here http://developer.bmc.com/jiveProd/entry.jspa?categoryID=519externalI... ) And I am sure there are other options out there too... But maybe it is just me... Maybe Kinetic, or the ARSList people might be willing to host such an application to be used outside of BMC for the community? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Apr 22, 2008 at 2:51 PM, Pierson, Shawn [EMAIL PROTECTED] wrote: ** I don't really want to start a flame war about BMC Support, but I have a question about RFEs. I recently submitted an Issue to BMC to request an enhancement to Change Management. It's a pretty straight forward request (I asked for the Work Info to be able to be updated on Closed Change Requests) and thought it would follow the process all other RFEs had in the past, where the Support person opens the request with engineering for me. Unfortunately, I was given a *FOUR
Re: Custom css
I simply want to show column dividers (borders) on a Remedy table field, between the columns. Thanks, James On Apr 22, 1:09 am, Bradford Bingel [EMAIL PROTECTED] wrote: You can change (or add) CSS elements to alter how your pages appear. What, exactly, do you want to change? (Perhaps we can help with the CSS entries.) Also, can you provide the HTML code (right click, View Source) of the page you want to alter? -- Bing Bradford Bingel (Bing) ITM3 Californiahttp://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jham36 Sent: Monday, April 21, 2008 12:55 PM To: [EMAIL PROTECTED] Subject: Custom css Has anyone used custom css on the web? I am trying to modify the display of a table field in an application. I took the system default ARSystem.css from the mid-tier server and modified that and added it to the Support Files for my application under standard/stylesheets The Remedy documentation for what needs to be changed it a little blurry. I want to be able to view column or cell borders for the data in the table (or the whole table). The border shows for selected rows by default. I tried to add a border entry in these classes: td.BaseTableCell,td.BaseTableCellOdd also tried: div.BaseTableBar div (the documentaion points to this, but there is already a left border that does not appear to be showing) The only results I have seen are the Remedy menu bar showing two rows with the second row cut off. This is not critical, but would make my app look better with column totals listed under the table. Thanks, James ____ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Windows Server issue?
The only issue I have seen where no pages are being displayed, not even the config page, was due to the jakarta (sp?) web plugin. I uninstalled Mid-Tier, TomCat and the Jakarts ASPI plugin from Add/ Remove programs. I then went into the IIS control panel and manually removed the entry for the Jakarta Web Services plugin. Right click, Remove (or Delete). Then reinstalled mid-tier and tomcat. James Hamilton IT Manager The NPD Group, Inc. http://www.npd.com On Apr 21, 4:12 pm, Bardsley, Michael [EMAIL PROTECTED] wrote: We are also using prefetch, which I like a lot now in MT 7.1, but we keep seeing that memory grow to the max tomcat setting. We are on tomcat 5.5.17 so an upgrade sounds like it is in order. Another tricky thing we have going on here is that we have RKM 7.2 running on the same box. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, April 21, 2008 2:18 PM To: [EMAIL PROTECTED] Subject: Re: Windows Server issue? ** Server has 12 gb; mid-tier tomcat is set to 1536 - the 32-bit tomcat will not run at all if you set it to 2048. Kinetic tomcat is default settings, I believe. When I look at processes mid-tier tomcat is using 718,640 peak and Kinetic tomcat is using 212,596 peak, and they are fluctuating since they are being used. I don't recall seeing the mid-tier tomcat use much more that 7##,### even when I am running a full persistent prefetch. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Centerhttp://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael Sent: Monday, April 21, 2008 12:14 PM To: [EMAIL PROTECTED] Subject: Re: Windows Server issue? ** Christopher, How much memory do you have on the server to allow yourself to set initial and max to 1536? We have been wrestling with tomcat crashing some point after tomcat5.exe reaches the max. Mike From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, April 21, 2008 12:41 PM To: [EMAIL PROTECTED] Subject: Re: Windows Server issue? ** I found a working setup for R2 x64 last year, where I installed tomcat with mid-tier 7.1 and then set the service to run under a domain account that was added to the local power users group. I was already doing this on my non-R2 development mid-tier server, so maybe I just lucked out when I replicated the setup on the R2 production server. You would need to add that account to the tomcat-users.xml file with a role of manager, too. Permissions to run services appear to be tighter in R2, although the tomcat instance installed in the Kinetic Apps directory - 5.5.20 - which all the Kinetic applications are using, has never had any problem running under the LOCAL SYSTEM account's default permissions. I also had problems with mid-tier 7.1.x installing tomcat in \Program Files\ instead of the correct location \Program Files (x86)\ but you won't see that unless you are on x64 - it is not an R2-specific problem, I don't think. That still is not fixed in 7.1.00.002, which still installs tomcat 5.5.17 but frequently refuses to run with it. BMC Support had me manually install tomcat 5.5.26, which solved both the incorrect path for installation and whatever was going wrong with the patch 2 mid-tier. I still run the service under the domain user account with local power user permissions, and open the ports in the firewall (8080 and 8443). With 7.1.00.002 you have to be on java 1.5.0 - I installed 1.5.0_14 - and give it a nice chunk of memory if you will be using the persistent cache (an absolute necessity with ITSM 7). I have it set to 1536 initial and max and thread stack size 3000. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Centerhttp://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Monday, April 21, 2008 10:54 AM To: [EMAIL PROTECTED] Subject: Windows Server issue? ** Has anyone run into any problems/issues when installing MidTier or Tomcat on a Windows 2003 R2 server? I've tried various combinations of JDK and Tomcat but the Tomcat service starts and then stops right away Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are
Custom css
Has anyone used custom css on the web? I am trying to modify the display of a table field in an application. I took the system default ARSystem.css from the mid-tier server and modified that and added it to the Support Files for my application under standard/stylesheets The Remedy documentation for what needs to be changed it a little blurry. I want to be able to view column or cell borders for the data in the table (or the whole table). The border shows for selected rows by default. I tried to add a border entry in these classes: td.BaseTableCell,td.BaseTableCellOdd also tried: div.BaseTableBar div (the documentaion points to this, but there is already a left border that does not appear to be showing) The only results I have seen are the Remedy menu bar showing two rows with the second row cut off. This is not critical, but would make my app look better with column totals listed under the table. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Custom css
Additional info: ARServer 6.3 patch 21 on Unix MidTier 7.1 patch 002 on Windows On Apr 21, 3:54 pm, jham36 [EMAIL PROTECTED] wrote: Has anyone used custom css on the web? I am trying to modify the display of a table field in an application. I took the system default ARSystem.css from the mid-tier server and modified that and added it to the Support Files for my application under standard/stylesheets The Remedy documentation for what needs to be changed it a little blurry. I want to be able to view column or cell borders for the data in the table (or the whole table). The border shows for selected rows by default. I tried to add a border entry in these classes: td.BaseTableCell,td.BaseTableCellOdd also tried: div.BaseTableBar div (the documentaion points to this, but there is already a left border that does not appear to be showing) The only results I have seen are the Remedy menu bar showing two rows with the second row cut off. This is not critical, but would make my app look better with column totals listed under the table. Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Tool to convert a def file?
You can try Remedy Developer Plus. If you have a valid support
contract you can download it from the patch site. They do not have a
7.x version, but I do know that the 6 version that is posted there
will run against a 6.3 server. It can analyze and document selected
workflow into a readable format. You can export to pdf or html.
On Apr 21, 5:38 pm, Mary Dollus [EMAIL PROTECTED]
wrote:
Hi Michiel,
Sorry,,, yes I meant for active links and filters...
Like convert this:
actlink-query : 4\6\1\18136\2\0\
action {
set-field : [EMAIL PROTECTED] System Email
Templates\1\179\4\1\99\18136\1\18121\2\3\
into something I can interpret.
I'm trying to analyze a def file of some workflow before I import it... but
maybe that's not possible.
Thanks!!
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of Michiel Beijen
Sent: Monday, April 21, 2008 4:30 PM
To: [EMAIL PROTECTED]
Subject: Re: Tool to convert a def file?
** It would help if you would share what it is you're actually trying to
achieve... actually the DEF files are pretty human-readable in my opinion. It
only depends on what it is you actually try to read from it
If you would like to use it to search for wording in error messages -- that
can be easily done by searching on text strings
If you would like to search for form layout -- no go!
A tool like ARInside can help you a lot if you for instance would like to
know what fields need to be changed if you decide to enlarge the Summary
field on HPD:Help Desk... or actually with a lot of other questions as well.
Regards,
Michiel
On Mon, Apr 21, 2008 at 10:45 PM, Mary Dollus [EMAIL
PROTECTED]mailto:[EMAIL PROTECTED] wrote:
**
Hi all,,,
Is there a tool that will convert a def file into a format that's readable?
Or somewhat understandable?
Thanks a ton
Mary Dollus
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