Table Fields in Smart IT

Hi All I am sure everyone on the list has at some point added a table field either to an OTB or custom form and know the power of being able to collect and provide access to the information our end users need. One of the current shortcomings in Smart IT is the inability to create add table

Set Field in Smart IT

HI All & TGIF Probably know the answer but thought I would ask anyway. Is there a way to do like a set field based on a status selection? Have an requirement for the user to post the answers to questions in the Resolution field when the status is set to resolved. Easy in ITSM/mid-tier with a

Escalation Error

HI All I am seeing two strange escalation errors that I can't identify based on the logs. An application command failed.ERROR (552): The SQL database operation failed.; ORA-00932: inconsistent datatypes: expected - got CLOB` Error while performing escalation action Both are in pool 1. I

Smart IT and Character Menus

Hi All In the process of implementing ITSM 9 and Smart IT 1.5. In ITSM I have a character menu on a custom field in the Incident that I have successfully added to the Smart IT. In Smart IT the field is type ahead only (Start typing). Is there a way to make it a drop down like it is in

RE: Increment a character "number"

an integer field, increment that field, then use an LPAD to re-add the ABC to it as necessary. On Mon, Feb 26, 2018 at 7:43 AM, Brittain, Mark <mbritt...@navisite.com<mailto:mbritt...@navisite.com>> wrote: HI All I have a requirement to take a number such as ABC0005 in a charac

Increment a character "number"

HI All I have a requirement to take a number such as ABC0005 in a character field and automatically increment. The case is I have a form where I list the first number (ABC001) and the quantity (5). When the create button is selected, there would be a push field to create a new record (x5) with

Re: Remedy 7.6.04 - Appears ARERR 307 each time I try creating relationship with other incident

Chances are there is workflow that verifies either a field is not blank. Turn on filter logging in the client and repeat the task you are performing. Chances are the logs will lead you to the issue. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Knowledge Transfer

Hi All Has anyone been able to do an export of articles from SharePoint and import to the v9 KM? If some so, how was it done and were there any issues. Have the latest versions of both. ARS is in a Linux environment. Thanks Mark Mark Brittain | Senior Systems Engineer | 315.634.9337 125

Menu on same field

Hi All This is one of those case where I did something years ago and can't remember how I did it. Hoping someone can assist. Have 10 records and the First Name field contains Joe, Joe, Bob, Joe, Mike, Joe, Bob, Mike, Joe and Bill. On the same field I want have a menu that searches on the

Resources Sorting in Smart IT

Hi All In Smart IT 1.5 when you display an Incident and select Resources you are presented with a list of KB articles. Does anyone know how the articles are sorted? Is it by KB number, some keyword, weight, age?. Ideally if I have an Incident for a customer, I would like the customer's

Re: Smart IT Assigned Person

to:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, August 04, 2017 1:48 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Smart IT Assigned Person Hi All & TGIF In the ITSM 7.6 Incident I had a join form (SIT:Assignee) between CTM:Suport Group Assoc L

Smart IT Assigned Person

Hi All & TGIF In the ITSM 7.6 Incident I had a join form (SIT:Assignee) between CTM:Suport Group Assoc LookUp and CTM:People. These were joined the login id and the key field I was after was Site. Based on the join form I created a custom menu based on the Site in the Incident and the join

Re: Auto-Assignment to an Individual

If it is specific to a particular Prod Cat, I would simply add a filter to the ticket entry point (e.g. HPD:IncidentInterface_Create). Much easier the customizing a form and workflow. Also you should have a way of knowing with this person leaves. Otherwise you end up with a bunch of tickets

7.6 Change - can't set as Emergency after create

Hi All If a user creates a Change with the Change Type as Normal and the later tries to update the Change Type to Emergency, on save, the Change Type reverts Normal and they get the following warning "This change request has been updated since it was opened and will be refreshed (ARWARN

Re: How to send the Incident Work log, Status ...etc updates to thirdpart via web service?

Hi All I do something similar for a specific submitter (Mark). On the HPD: Work Log I have a filter that on create gets the submitter and the vendor ticket number from the incident and puts them in z1D Char14 and z1 Char 15. Then I have a notify filter, run if z1D Char14 = “Mark” and z1D Char

Menus in Smart IT

HI All Are menus embedded in Smart IT or can they be changed? As an example if I were to change the Assignee menu in the HPD:Help Desk would that change be reflected in the Incident displayed in Smart IT? If it can be are there any steps I need to take to make that work. In 7.6 I have a

v9 - Incoming email and worklogs

Hi All I have heard a rumor that in v9 any incoming email with a valid INC, CHG, WO number in the subject line will, create a work log record to the related ticket. Doesn't seem to work on my v9 dev system. Had to build a custom process in my 7.6 system, be nice if I don't replicate what I did

Re: Next ID

server? If not, if the server already had a cache of next id's that it was working with, it won't go back and figure out what the next id is till it runs out of cache :) On Mon, Jul 3, 2017 at 1:37 PM, Brittain, Mark <mbritt...@navisite.com<mailto:mbritt...@navisite.com>> wrote: ** H

Next ID

Hi All, Have a weird behavior when attempting to set the next id on a form. I followed the directions and set the nextID to 120400. update arschema set nextId =120400 where name = 'customformname' commit Then I did a query and confirmed the nextId is 120400. Finally I created a new record on

AIE stopped working

Hi All & TGIF, I am running AIE 7.6.04 on Linux, nothing has changed, and now it is not working. Currently I have a server group with two AR Servers. The second server is 1 . Stopped and restarted AIE and go the error "No Active Data Exchange session defined" In the Inst_001_aiemail.log

Outgoing email not creating worklog

Hi All & Happy Monday Have a situation where the user sent an email from the Incident and a work log entry was not created. I was able to verify the AR System Email Message was created, sent and received. Haven't had this issue reported once in over 4 years and could not replicate. Also could

Re: Put another way

u, May 11, 2017 at 10:29 AM, Brittain, Mark wrote: ** Hi All Is there a way to do a put using a field other that the request id (1)? curl -X PUT "http://192.168.1.131:8008/api/arsys/v1/entry//<http://192.168.1.131:8008/api/arsys/v1/entry/%3cschema%20name%3e/%3crequestiID%3e>&

Put another way

Hi All Is there a way to do a put using a field other that the request id (1)? curl -X PUT "http://192.168.1.131:8008/api/arsys/v1/entry//" -H "accept: application/json" -H "Authorization: AR-JWT " -H

Re: Problem with creating/modifying form indexes

Has anyone created indexes on the form directly on the db? That would do it. I had this happen in Remedy 6.3. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, March 10, 2017 2:39 PM

Active Directory Move

Hi All Has anyone after a merge transitioned Remedy from one company's LDAP server to another company's LDAP server. Ideally I would be able to do this over time and have a fairly easy back out plan if need. Probably a sequence on how to do this. I am thinking Create the Authentication Login

Change Relationship Type Menu

HI All & Happy Ground Hog Day! When relating a CI to a Change, I need to add a menu option on the AST:CI Association Search, Select a Relationship Type field. I know that I would need to add this to the Association Type01 field on CHG:Associations and AST:CMDB Associations forms. The challenge

Add a CI Relationship

Hi All & TGIF, This one is probably easy but I can't see the woods through the trees. In the Change you select the Relationships tab, then on the Search field select Configuration Item, add what you are searching for and press enter. This brings up the AST:CI Associations form. On the bottom

Automated Ticket

Hi All & TGIF the 13th, In our legacy Remedy 6,3 totally customized system, we had a custom form (Scheduled Ticket), like a ticket template, that included interval and next creation date. An escalation would run against the Scheduled Ticket form and if the next creation date was today, then a

Process not stopping - Linux

Hi All, I have notice whenever I stop the AR Server (7.6.04) that the following process continues to run. Server is Linux Redhat 5. root 19622 1 0 Nov16 ?00:00:14 ./arsvcdsp -s ars-as-s2 -d /opt/bmc/ARSystem Can anyone tell me, what that process is and if I can kill it?

Re: echo

discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, January 05, 2017 10:26 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: echo ** Hi All I am trying to do a filter run process echo "$Configuration Item List$" > /tmp/file.

echo

Hi All I am trying to do a filter run process echo "$Configuration Item List$" > /tmp/file.json On the client filter log it appears to go fine but the file on the server is not updated. I suspect the issue is permissions. The AR server was not installed as root but if I understand echo

Re: Quotes in a set field

erformance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se December 19, 2016 11:13 PM, "LJ LongWing" <lj.longw...@gmail.com<mailto:%22lj%20longwing%22%20%3clj.longw...@gmail.com%3e>> wrote: ** "&quo

Re: Quotes in a set field

write the file After you have a file on the server you can use the runprocess command in a set fields action PERFORM-ACTION-ADD-ATTACHMENT fieldID [ "fileName" ] Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Wednes

Re: Quotes in a set field

e money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se December 19, 2016 11:13 PM, "LJ LongWing" <lj.longw...@gmail.com<mailto:%22lj%20longwing%22%20%3clj.longw...@gmail.co

Quotes in a set field

Hi All I need to do a set field where there is text in quotes and the a field reference. Result would be like "host:" server1 Tried """ + "hosts:" + """ + $Server Name$ but that doesn't work. I know it is something simple but it has been a long time since I have tried it. ARS 7.6 Thanks

Re: New Task Creation

Hi Madhu Tasks are always a child of another form and never created as a standalone. They are created through a parent form such as Incident, Change, Work Order or Problem Investigation. The relationship is direct, one-to-many, unlike the Incident, or Change which are related. Based on the

Re: ARS 9.1: Question about hiding fields

Dustin, A field that is not in the view does not appear in the Field menu for an Advanced Search. So this might be a good way to limit what users are searching on. Of course if you have a savy user they can always type the field name with quotes (e.g. ‘Wigit Name’) but I haven’t found anyone

Re: Parse subject line of incoming email

Hi Kur, This is how I do it, works great. Doesn't matter where the Incident number is in the subject line. Years ago Doug Tanner helped me with this. Probably in your situation, you can do something similar. Doug if you're still out there, thanks again. SUBSTRC($Subject$, STRSTRC($Subject$,

Re: ITSM Admin Guide

/public/ars7604/PDFs Is this what you're looking for? rp On 9/19/2016 10:31 AM, Brittain, Mark wrote: ** Hi All Does anyone have the BMC Remedy IT Service Management Administration Guide 7.6.04 in pdf or via URL. I have searched high and low and cannot find it on line. Thanks Mark Mark Brittain

ITSM Admin Guide

Hi All Does anyone have the BMC Remedy IT Service Management Administration Guide 7.6.04 in pdf or via URL. I have searched high and low and cannot find it on line. Thanks Mark Mark Brittain | Systems Engineer | 315.634.9337 125 Elwood Davis Road | Syracuse NY 13212 [Navisite]

Re: EXTERNAL: Application-Query-Delete-Entry

Sort of like Todd says, I had a similar situation but with a much larger form in 6.3 using archive, delete from source. What I did was a little bit each night changing the archive query each morning sort of like this ‘Create Date’ < $DATE$ - (60 * 60 *24 * 720) ‘Create Date’ < $DATE$ - (60 * 60

Re: Limit Time Of Day a Filter Runs

Todd I use this one to limit the filter between Saturday, 9AM to Sunday, 9PM. ((($TIMESTAMP$ > ($DATE$ + ((60 * 60) * 9))) AND ($WEEKDAY$ = "Saturday")) OR (($TIMESTAMP$ < ($DATE$ + ((60 * 60) * 21))) AND ($WEEKDAY$ = "Sunday"))) Mark From: Action Request System discussion list(ARSList)

Re: Remedy indexing at the DB level

Granted I ran into this in 6.3 but after some db indexes were done, I could not manage indexing on the form at all. Couldn’ add, remove or update. So I would recommend avoiding it. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing

Load balancing

Hi All I have two mid-tiers and two AR Servers in a server group with netscaler load balancing in-between. Had a situation where the second AR Server in the group stopped responding but the load balancing did not detect this and whole server group became inaccessible. Digging a little deeper

Re: Change from Normal to Emergency Error

://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=000110366 I hope this helps. Regards, Kunal Das On Thu, May 26, 2016 at 7:29 PM, Brittain, Mark <mbritt...@navisite.com<mailto:mbritt...@navisite.com>> wrote: ** Hi All, Running into a strange situation if a user attempts to update the

Re: Change from Normal to Emergency Error

To: arslist@ARSLIST.ORG Subject: Re: Change from Normal to Emergency Error ** Mark, Which status is the change in? I know that the approval workflow may go nuts if you start changing dependent fields past the draft status. Sent from my iPhone On May 26, 2016, at 9:59 AM, Brittain, Mark <mbr

Change from Normal to Emergency Error

Hi All, Running into a strange situation if a user attempts to update the Class/Change Timing from Normal to Emergency on an existing Change. ON save (modify) the Class gets set back to Normal and the user gets the following message ARWARN45538 This change request has been updated since it was

Re: Sending request - mailto: Navigation was cancelled

to keep it simple so we went for mailto. Thanks Thomas On Monday, April 18, 2016, Brittain, Mark <mbritt...@navisite.com<mailto:mbritt...@navisite.com>> wrote: ** Thomas Couple of options. First have you tried including current or new like PERFORM-ACTION-OPEN-URL NEW I think I am do

Re: Sending request - mailto: Navigation was cancelled

Thomas Couple of options. First have you tried including current or new like PERFORM-ACTION-OPEN-URL NEW I think I am doing the same opening a custom pre-formatted email form. I handle this by doing an open window (dialog) and then have a push field (create new record) and close window behind

Add fields to OTB notifications

Hi All I have been asked to add a couple of fields to the Group and Assignee notifications. One in particular is Company. Using the OTB Notifications, how I would add Company? The field is not available from the menus on the SYS:Notification Messages form. The menu traces back to the SYS:Form

Messages don't close when going back to console

Hi All, This is probably something really simple. Starting at the Incident Console, the user selected an Incident. When the Incident is displayed a custom message might appear on the prompt bar. When the user goes back to the Incident Console, the message still displays on the prompt bar. Is

Enterprise Password Recovery Management

Hi All, Has anyone done an integration with LieberSoft's Enterprise Password Recovery Management (EPRM) and ITSM 7.6.04? We're only doing a simple integration where EPRM queries an Incident Number to validate one exists. Set up the ITSM account and from the EPRM Console can authenticate with

Re: Create Related Request Functionality

Hi Dylan I haven’t thought about Incident to Work Order but I have modified the Incident to Change. This involves two active link guides. HPD:INC:QuickActions_CreateRequest pushes the data to the SHR:LandingConsole via active link INT:CHG:HPD:INC:CreateAssociation_Change_003 The syntax for

Re: How to list down all the custom fields on ITSM forms?

You could do it with AR Utilities. This may not be the best approach but if you go to the fields tab, select the table/forms that are overlays, it will give you the list custom fields. The list will include the form Request ID (1) but that is easy to identify/exclude. OTB overlaid fields you

Re: AR Utilities Saga continues

, 2016 4:46 PM To: arslist@ARSLIST.ORG Subject: Re: AR Utilities Saga continues ** I see my license key in the registry: HKEY_CURRENT_USER\Software\ARUtilities75 On Fri, Feb 19, 2016 at 11:46 AM Brittain, Mark <mbritt...@navisite.com<mailto:mbritt...@navisite.com>> wrote: ** Hi All &a

AR Utilities Saga continues

Hi All & TGIF As you may recall I am having issues installing ARUtilities 7.6 on my new workstation and after a few tries did get it installed. However I cannot find the license key. I have tried emailing support but I'm guessing they're not there anymore. Is there any way to recover the

Re: tnsnames.ora change not recognized

the tnsnames.ora file on? Was it on your ARS server or the Oracle database server? Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, February 16, 2016 9:46 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> S

tnsnames.ora change not recognized

Hi All On my dev environment, we moved an external oracle (non-Remedy) database to another subnet and then updated tnsnames.ora file with a new alias in the oracle client. As far as I know, that is all we needed to do but when I run a query using the alias I get ORA-02019: connection

Re: Splunk

smaller system can do. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Brittain, Mark Sent: Monday, February 15, 2016 9:20 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Splunk ** HI All My man

Splunk

HI All My management is looking to leverage Splunk to monitor our ITSM environment. Has anyone used Splunk with AR System/ITSM? If so, is your Splunk application home grown or acquired? ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual

Re: Ways to send an event/message to an external system

Raj The web service call Thomas mentions does not use the mid-tier. You would use a set field filter with the data source WEB SERVICE. Load the WDSL for the destination and map fields accordingly. The call is asynchronous so you will need to map a field to receive the response from the

Goofy Error

Hi All Has anyone seen this error before? I thought it was about a KB article with an expired review date. But after changing the review date I am still getting this error. Get this error in 5 times every minute. Can't find an escalation or anything Thu Feb 11 16:35:21 2016 390603 : The SQL

AR Utilities Alternative

Hi All & TGIF, Back in the day of AR 6.3 I was very happy with AR Utilities. Now that we have migrated to 7.6 I have had problems installing the 7.6 (missing DLL) or not being able to add more than one server. Support has been totally unresponsive. There were a bunch of features that I liked

CHG: Risk Level Question

HI All & TGIF On the CHG: Infrastructure Change has anyone modified the values on the Risk Level field? OTB it is Risk Level 1, 2, etc. This doesn't mean anything to most people and I have been asked about change it to something like None, Low, etc. I am thinking that since this is a zero

Change Flag with Set field on Display

Hi All, This should be simple but I can't get it to work in the client or the browser. Have a situation where users are not remembering to set the Status to In Process when they start working on it. The incident Status is Assigned and the Assignee is Mark. When Mark opens (On Display) the

Re: Change Flag with Set field on Display

the 'Disable Change Flag' set to True in the form properties? On Mon, Feb 1, 2016 at 9:47 AM, Brittain, Mark <mbritt...@navisite.com<mailto:mbritt...@navisite.com>> wrote: ** Hi All, This should be simple but I can’t get it to work in the client or the browser. Have a situation

Help with AIE

Hi All & TGIF, I need to set an AIE job to get data from an external source each night and don't know where to start. I know what the external data is and where I want to put it. I have looked at some of the AIE jobs previously set up and it's not jumping out at me how to get started. I did

Incident close on create - assignee

Hi All I have a requirement to close an Incident on submit. Basically document there was an alert but no action is required. The submit comes into the HPD:Interface_Create via a web service and if certain criteria is met, the Status gets set to Closed. Problem is in order to create the

Re: Web Service performance - MidTier

Terry, Is the username for the direct query on the mid-tier and that used by the web service the same? If one is a user and the other an admin, these are different threads. Totally guessing here but that could be it. Mark From: Action Request System discussion list(ARSList)

Template with Web Service Submit

Hi All & TGIF, I have an external web service which creates a record in the CHG:ChangeInterface_Create and then of course creates the CHG:Infrastructure Change. The type of Changes being requested are for real simple "quick" changes and as such needs to have an abbreviated process flow. If I

Too many status in Change

HI All As you know in the 7.6.04 Infrastructure Change there are 13 Status options. This is a big jump for a company that just moved from a custom 6.3 environment where the Change has only 5. We're not currently using approvals so this is just noise/added effort to work through a Change. As

Last Task Closing Change

Hi All & TGIF When the last task is Closed, the parent Change is set to Completed if the status is Implementation in Progress. Don't want that to happen. Is there a rule or is this just the logic that was built in? I need to turn this off. ARS 7.6.04 ITSM 7.6.04 Mark Mark Brittain Sr. OSD

Message at login page?

Hi All, I was asked to look into the possibility of posting a message at the log. When the user goes to the log in either would be a message on the page sort of like when you get a failed authentication or need to enable pop's. Other option could be a pop to display the message. Hoping I can

Overview Console Issue

Hi All, Seeing an issue with the overview console. When logging on the console correctly displays Assigned to Me. Selecting All My Groups works but then when going back to something else, all open Incidents, Changes, Tasks, and Work Orders are displayed. Has anyone seen this happen? Better

Response email temple

Hi All I am looking for a HTML email template which contains a little magic. The email would have two buttons on it Accept and Reject. If the recipient selects Acccept, a formatted reply-all Acceptance email would display. Same for Reject I saw this on the list many years ago and was

Re: Stop Notifications By Support Group

Fred On the SYS:Notificaton Messages form, search Notification Message Tag = HPD-INC-OwnerAssignment. Simply change the status from Enabled to something else. I set this to Offline. If you email me directly can send you the Notification Engine Guide where this is covered. Mark From: Action

Re: Errors with v7.6.04 after upgrade to Oracle 12c?

Hi Antonio, Maybe you need to upgrade the Oracle Client version. Just a thought. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Antonio M Sent: Friday, May 08, 2015 12:08 PM To: arslist@ARSLIST.ORG Subject: Errors

Re: Checkbox Column workflow

or notbut not the ability to change the selection status of an individual row. -Original Message- On Wed, Apr 29, 2015 at 11:56 AM, Brittain, Mark wrote: ** Let me try this another way. I have a table NAME MANAGER Person1 N Person2 Y Person3 Y Person4 N Person5 Y

Re: Checkbox Column workflow

Column workflow ** Actually that is not hard at all … That is in the Active Link that calls the guide (Selected Rows Only option) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, April 30

Checkbox Column workflow

HI All On a table field I have enabled the Checkbox Column. Now I want to use it. I have a table with three columns Full Name, Email Address, Manager (Y or N) The I have a check box Notify Manager 1. If the Notify Manager is selected, I want an active link to loop though the table, check

Re: Checkbox Column workflow

Let me try this another way. I have a table NAME MANAGER Person1 N Person2 Y Person3 Y Person4 N Person5 Y Person6 N I want an active link to loop through the table and select the row if MANAGER = Y How can I do this? Mark From: Action Request System discussion

Service Question

HI All, In a new incident if I type a contact's last name the active link HPD:INC:PCS_100Search executes a service that does a search by last name and returns contact information. In the input mapping PERFORMCONTACTSEARCHNAME is mapped to z1D Action. The input and output mapping is only on

Re: ADV: Meta-Archive Product Announcement: ITSM Archiving

Its' all about indexing. I have a large form on a 6.3 platform that contains over a million records and just flies. Adjust the indexing to match the most common queries. Company, Status, Assigned Group are probably the most common. Anything that is required and menu driven would be good

Re: Note required on modify

then in a guide, put your AL in the middle where you need it, then add an AL that calls the guide. On Jan 6, 2015 11:36 AM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** HI All Happy New Year, I have a requirement that a Work Info Note must be added anytime an Incident

Note required on modify

HI All Happy New Year, I have a requirement that a Work Info Note must be added anytime an Incident or Change is updated. In the Change it was real simple, all I had to do is add an active link, EO-0, that does a change field, required on z1D_Note and a Run Process to validate required null

Overlays and Active Links

HI All Happy New Year! This is a fairly simple question but the answer could go either way. I need to add an active link to a button on a OTB ITSM form. Do I need to create an overly for the form, view and button first, or can I just add the active link? I would think I could just add the

SOLVED: Overlays and Active Links

an existing base level Active Link, which it doesn't sound like you are doingso nono overlay needed. On Tue, Dec 30, 2014 at 8:33 AM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** HI All Happy New Year! This is a fairly simple question but the answer could go

Web Service data format

Hi All TGIF, I have an external source attempting to use a web service to create a record on the WOI:WorkOrderInterface_Create form. In particular attempting to submit a date/time in the WO Type Field 06. Can anyone tell me the correct format for submit? Also is there any special

Username change issue

Hi All TGIF I am attempting to change a username with the Data Wizard Console. Stars off ok, the audit log shows that some of the forms have been updated like AR System User Preference, but looking at Status it shows 55 Pending, I have deleted the lock record and tried again but the same

Re: Web Service data format

) urn:Requested_Start_Date2014-12-01T02:00:00-04:00/urn:Requested_Start_Date GMT date/time plus the Timezone offset. I use it from SOAP-UI and it works great. Terry On 2014-11-14 14:49, Brittain, Mark wrote: ** Hi All TGIF, I have an external source attempting to use a web service

Re: Incoming email template takes 20 mins to create a ticket

Is that 20 minutes after you send the email or 20 minutes after a record is created in the AR System Email Messages form? If it 20 minutes to receive the email then check the polling on the incoming mail box on the AR System Mailbox Configuration form. Mark From: Action Request System

Re: BMC sues SNOW

Actually a pretty good marketing strategy. Company looking for a solution might be shy of Service Now if there were the possibility of a massive upgrade due to some court decision. Better to pick some other provider now (e.g. BMC) and avoid that possibility. Those thinking of jumping from BMC

Reported Date in Incident

HI All, I find that in most cases the Reported Date is somewhat redundant and thought I could make it useful. On our monitoring system, the alert is either released by the engineer to create an Incident via the Incident Interface Create web service or it auto releases after 10 minutes after

Version compatibilty

Hi All, This might be a candidate for the RUG dumbest question award but I will ask anyway. Just want to double check the safety of using different SP versions. In our development environment we have upgraded the AR Server and mid-tier from 7.6.04 SP3 to SP5. However it would be a month or

Re: Version compatibility

against a 7.6 system Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Thursday, August 28, 2014 9:11 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Version compatibilty ** Hi All

Creating Permissions in ITSM

Hi All, Back in the day of Remedy 6.3 on a home grown system, I could create a group on the group form and then just use the group in an active link for any form on the system. ITSM doesn't seem so easy. Not having worked with applications until now, I suspect there is more to than this. In

ITSM 7.6 Email From

Hi All, Is there a way to configure multiple FROM addresses? I have the requirement to use different FROM addresses depending on the customer and the situation. As far as I can tell there are two filters used by the Notification Engine to send outgoing emails. This seems to leave me with the

Moving to new hardware

Hi All, I have a project where I am moving a ARS 6.3 patch 20 server to new hardware. The server name will be the same but the IP address will be different. Also we will use an Oracle 11g database. I think I have the obvious things covered. What are the gotcha's that are not so obvious? If

Re: Moving to new hardware

Hi Misi, Yes this is home grown. Just the AR server, custom forms and workflow. Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, August 19, 2014 11:30 AM To: arslist@ARSLIST.ORG

Re: custom notification to grp

If you are only setting up the group for the sake of sending an email notification, then I would suggest you have this group set up an email DL, which they would maintain. Then create a notify filter which send the email to the DL. This way you can set it up and forget it. Otherwise anytime

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