I believe that the answer is that Verizon has LOTS of teams throughout
lots of different places within the vast network of companies. So there
are internal teams handling Remedy implementations, some of which are
very old and some of which are bleeding edge and there are a LOT of
external
Well Dwayne, you didn't specify which client, BUTif you are using
thick client, then you can simply find the form in User tool and right
click, select the option to 'Create Shortcut' and then specify it as New
and put that shortcut on their desktop. That should work for you. If
you want the
Dwayne - it could be a number of things but I would first check on some
standard browser settings. We often have these problems if:
1. The site isn't added as a trusted site in the browser
2. Some settings in Options - Advanced in the browser need to be
looked at, in particular one
Super Dwayne, just keep in mind my earlier recommendations because we
still find some clients who need to have their options tweaked in order
to get the reports downloaded - LOL.
:-)
Candace
From: Action Request System discussion list(ARSList)
Patrick - we ran into that exact same issue on 7.5 and it turned out
that we were installing on Windows 7 Server, 64-bit and it needed Patch
3 to install, but BMC also told us that for 7.5 the clients wouldn't
install on 64-bit machines, only 32-bit, so you may want to set up a
virtual XP
You can successfully install ARS 7.5 with Help Desk Version 5.6 - I just
did so and it was a totally new install as someone else has mentioned.
If you wish to go that route I have discovered a few gotchas, so email
me offline and I will be glad to help.
:-)
Candace
Rabi- if you can consider going to Help Desk 5.6 you can do it
successfully. I just implemented an entire upgrade from ARS 6.3 with
Help Desk 5.6 to ARS 7.5 with Help Desk 5.6 and it's a beauty. Not to
say I didn't have some issues, but most of the issues had to do with the
ARS install and not
Just wanted to share with anyone else who might be considering this type
of installation, where we have an older 5.6 version of Help Desk on an
AR Server 6.3 in a Windows environment. We have just built out new
Windows 2008 servers, installed ARS 7.5 and Help Desk 5.6 with no issues
noted. Keep
Shweta- this could happen if you are using a ticket sequencing generator
form for your custom form. I see this happen periodically when for some
reason the ticket sequencing generator is getting set but the Request ID
on the end form never gets sets, perhaps because some user never
completed the
Shawn - we are also on 7.1 Patch 4 and I show nothing in that guide.
Hope that helps.
:-)
Candace
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Wednesday, August 12, 2009 11:53 AM
To:
Oh yeah - good luck on that one Jarl. From my (very old) recollections BMC
never really intended to do much of anything with CS. In some conversations
with product managers at a RUG I did discover that the intention was to take
some of the workflow and incorporate it over to the ITSM suite.
Hi listers - I have a client who would like to talk to other companies
that might be using the CMDB 7.x to track and support radio equipment.
This might include radios, towers, mobile vehicles, transmitters, etc..
They are trying to figure out how other clients of BMC are or might
consider going
Michael - does the user you are logging in with have a specific
application that can read the CTM:People form? E.g., Change Submitter
Read or Incident Submitter Read or something like that? We also have a
custom application that we use and the query against the CTM:People form
will not work
David - I can't tell you how very happy this SOD makes me. I work with
a customer who just realistically cannot move from 5.6 at this point in
time. I have bitched long and hard with our various sales reps and it
sounds like someone at BMC has finally listened and/or others have
strongly
. Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Decou, Candace M
Sent: Tuesday, February 17, 2009 11:00 AM
To: arslist
Andy - go to the AR System Administration Console - Select System - then
Password Management Configuration. There is a checkbox you can select
to Disable Default Character Restrictions.
Hope this helps.
:)
Candace
-Original Message-
From: Action Request System discussion list(ARSList)
Do you also have these people set up with a change permission - Change
Submitter Read license or ?? If Not, that might be the problem.
:)
Candace
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent:
. These
fields
are used to display the Site Address field which is Display-Only.
Let me check with changing Submitter. I hope this will give me a hint.
Thanks Regards,
Vinit
Decou, Candace M wrote:
I believe the problem is that the true data for Site needs to be
first
entered
I believe the problem is that the true data for Site needs to be first
entered into the form SIT:Site. On the People form, there is just a
menu for the Site field associated with the underlying data in the Site
form. So you must have the data in the Site form first. You will
likely need to look
Manish - I have dealt with this in the past and have one other solution.
It's a lengthy process, but possibly worthwhile if you are stuck without
scripting capabilities. If I remember correctly, I exported all tickets
to arx and then re-imported as same ID, but I built a filter which
operated on
Listers -
I have a co-worker who is looking for information regarding configuring
an AREmail engine (7.1) to use SSL on a Solaris box.
He has a keystore file but isn't sure where to put it so that the AR
Email Engine Java code will find it to use for authentication.
BMC's Email Engine
Yes, but also be aware that you will need to deal with the various ticket
number generator forms if you are using any of the OOB apps and I believe there
is one for each primary form, e.g., one for Change, one for Incident, etc. We
have had to do this a number of times after importing large
up and going now.
Thanks again.
On Fri, Dec 5, 2008 at 2:07 PM, Decou, Candace M
[EMAIL PROTECTED] wrote:
**
Bob - I am making an assumption that you are simply trying to get to the
mid-tier configuration. The permissions are set directly on the
directory-structure file path within
Jonathan - I have done something similar for Change Management in 7.x
but I only provided the 'approvers' with the Change Approver role and
these 'approval' groups do not display as 'assignment' groups, even
though they are set up as Support groups. So I think the answer is in
how you assign the
understand why I would ask, where does
one attack IIS server names, permissions and such?
I looked int the IIS management tool, but failed to see anything of this
sort.
Thanks.
On Wed, Dec 3, 2008 at 2:56 PM, Decou, Candace M
[EMAIL PROTECTED] wrote:
**
Bob - on the IIS 6 make sure you specify
Bob - on the IIS 6 make sure you specify IUSR_SERVERNAME has explicit
permissions to the Mid-Tier and WEB-INF directory structures. I think
there is another user perhaps that may also need permissions, but that's
one place you might start. Not sure on the Sun server.
Hope this helps.
For one of my clients, I support a totally home grown set of solutions
built on old 2.x I believe and now brought up to 6.3 ARS (read NO
application licenses). This set of functions includes:
Training Reservation System for customers
RMA for customers
Company/Contact/Products Master DB
Yes, the same thing happened to me as well. I sent an email to the address
noted for problems with the site and received the following from them:
If you are trying to reach the registration page for the Solution
Partner Portal on the BMC Developer Network, the correct URL is
Derrick -
Yes, we ran into this same type of problem recently. It would happen
sporadically for no good reason - just we would get calls that our users
suddenly couldn't access stuff, I'd go look and see that their
permissions had been stripped. In some cases I noticed there wasn't
even an
Jay -
I won't swear to this, but I believe the message is being presented for
each 'window' that is currently open, whether that is 1 or 20 windows.
If you are getting exactly 20 messages regardless of how many open
windows are there, then I don't know what to tell you. But in my
experience I
John - it sounds like your user may be missing a dll - there is a KB
entry on BMC support site 18217 that says:
Do a find for this .dll: CRQE.dll (it s/b in the same path as listed
below if not adjust the path as needed.)
Then run the following from your command line to register this dll.
Dwayne, I have seen this where there was an embedded qualification built
into the report and the Override Query was set to No, but I have not
seen it misbehave differently between what it displays on the screen vs
what it spits to csv. The only other time I have had issues is when we
didn't
Yes you are likely correct. Make sure that SQL Server is started before
the AR System start up call is made.
:-)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED]
Verizon Business - global capability,
Yes - we have the identical environment and the same problem. I'm sure
the answer is to upgrade to some more current patch and I believe we are
in the process of that, but for now this is the exact (mis)behavior I
have seen for a long time.
:-)
Candace DeCou
DOI Remedy Systems Analyst
Well there is sort of a Copy to New function, but I believe it depends
on where you are. So, for example, if you open a Change Request or an
Incident, in the left-hand navigation bar you can go to Functions and
select 'Copy Change', etc.. I don't think it's readily available for
all forms
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of lann
Sent: Friday, June 13, 2008 7:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can't move the Change ticket's Status beyond Request For
Authorization.
There are no approvers displayed in the approal tab at all.
lann
Decou, Candace M wrote
Yes Kathy - you can create and export ARSystem reports to csv from the
mid-tier. Go into Reports and set up a standard AR system report. Save
it, then Run it, but when you run select Run to Destination - File and
in Format select csv. This should automatically set the Character
Encoding field
Hey Rick - if you end up just hitting 5 to go south you will probably
miss this, but just in case my favorite is Back Forty BBQ. They have
about 4 or 5 locations - all in the northern California area (more north
even than I am - I have to drive almost 60 miles to get to the closest
one). It's
of I-5.
Thanks,
Ron Smith
Remedy/Web Developer
Providence Health Services OR
[EMAIL PROTECTED]
503-216-7866
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Friday, June 13, 2008 10
/manager
can
do the Status change,I clicked Approve in the Process Flow accelerator
and
did a Save.But no Status change happened.
Lann
Decou, Candace M wrote:
I think the Change Manager assignee needs to move the Change Request
forward. So, in other words, if I read this right, the Change
in the Process Flow accelerator
and
did a Save.But no Status change happened.
Lann
Decou, Candace M wrote:
I think the Change Manager assignee needs to move the Change Request
forward. So, in other words, if I read this right, the Change
Assignee
is trying to move it forward but it requires some
John -
The OOB notifications should all be enabled for non-support people to
receive specific notifications based on types of events - assuming that
these people are submitters of tickets. What specific type of
notifications are you trying to configure for these non-support people?
And what do
Gary -
This happens all the time whenever you log into mid-tier. It is
annoying I agree but in general I would recommend that ALL popup
blockers be disabled anyway because if they are catching that one, they
will certainly cause problems with other windows opening. I don't think
it has anything
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Wednesday, June 11, 2008 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: popup on mid-tier login
Gary -
This happens all the time whenever you log into mid-tier. It is
annoying I agree but in general I would recommend
I think the Change Manager assignee needs to move the Change Request
forward. So, in other words, if I read this right, the Change Assignee
is trying to move it forward but it requires some action on the part of
one of the CAB members (Change Manager assignee). Who is that person or
group? Try
investigation.
Thanks.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Wednesday, June 11, 2008 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.x - Can you update the Notificiation Preferences
.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Wednesday, June 11, 2008 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.x - Can you update the Notificiation Preferences of
CTM:People recocrds that are marked
to have to be a customization.
I don't think they want to hear that!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Wednesday, June 11, 2008 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.x - Can you
light I will post what I did.
Thanks.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Wednesday, June 11, 2008 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.x - Can you update the Notificiation
William - we had a very similar situation with a caught exception error
being thrown only in Dev but not in production (which were supposedly
identical). BMC support wasn't able to help even after tons of workflow
and mid-tier logs, BUT when we refreshed our Dev environment from the
production
clearing the cache fixed it.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Tuesday, June 10, 2008 9:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Caught Exception Error
**
William - we had
Howard - I just sent them to you under separate cover. Hope this helps
- not sure if what I have is the 'latest' though.
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED]
Verizon Business - global
Hey don't laugh - it sounds just like most of the Remedy jobs I've had -
LOL. I mean really, don't we all end up doing some or most of this type
of work anyway somewhere along the line. If the job description is too
narrow, then you can bet they jump right on something you haven't done
once you
I do not have it Pam - same version and I double checked the Menu on the
formmaybe it didn't get bundled up for install?
Sorry - I would have sent it if I had it.
:-)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
to find it either and it keeps putting an error on the
midtier logs that it is missing - even though I removed it off the
field.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Tuesday, May 20
Thanks Donald - I guess that makes sense since I only have full ITSM and
not SRM installed - thus the missing menu. Not sure if that is the same
for Pam or not, but now it does make sense. I've saved it off just in
case I need it too.
:)
Candace DeCou
DOI Remedy Systems Analyst
Verizon
I don't have that one either - Donald perhaps? It looks like you are
missing any of the specific menus related to SRM.
:)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Verizon Business - global capability, personal
believe most are with SRM.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Tuesday, May 20, 2008 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Menu Missing - 7.1 ARSysmtem
Thanks Donald - I guess that makes
I won't swear to this cause it's been some time since that version, but
I think I recall that I had to give the IUSR_Servername and
Authenticated Users permissions directly at the ARSystem - MidTier
level in the directory structure. You may still be down too low in the
chain. But don't quote me.
] On Behalf Of Decou, Candace M
Sent: Friday, May 16, 2008 1:20 PM
To: arslist@arslist.org
Subject: Re: Mid-Tier ?
I won't swear to this cause it's been some time since that version, but
I think I recall that I had to give the IUSR_Servername and
Authenticated Users permissions directly
Gary - in the filter in the Mechanism did you select Email? Try
selecting User Default or Cross Reference and see if that will go get
the correct value for you.
:-)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
mailto:[EMAIL
Dave - not sure if this is correct in your version, but in 7.1.0 you can
look for the form called CTM:People Permission Groups
You should be able to query on that form where Permission Group = Asset
User and then do a modify all to change those to Asset Viewer.
I'm guessing that in 7.0.1 it is
Jamie -
Rick and David and everyone are right, but if you have already imported
the data and you do see it in the HelpDesk form, try performing a modify
on one of the tickets and see if it pushes the values to the underlying
SHR:ConsolidateList form. If so it might be easier for you to just do
to modify the CTM:People Permission Group
entries, but that doesn't seem to affect the User form records
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Tuesday, May 13, 2008 11:46 AM
To: arslist@ARSLIST.ORG
Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Tuesday, May 13, 2008 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Asset Admin license removals
H - well then I might recommend that you snoop around some of the
filters
Well not sure if it will help, but in a similar position using the same
version and relative patch levels as you have, we did implement
self-service for a mid-size company. We did indeed allow end users to
select their own Urgency, but here is what we did differently. We built
custom
Jim - you didn't specify your version, but yes - I had that issue big
time on a 6.3 Mid-Tier with patches up to 21 (I think that was where we
were). I worked for months with Remedy Tech Support and about the best
we could do was up the max heap and do a forced reboot every week when
no one was
Yes you can - from the Approval table, double click on the entry shown
in the table. This opens the Change Signature form. You can select to
change the Status for that Approval signature to Error or Cancelled.
This will remove the approver from the table.
Hope this helps
Candace DeCou
DOI
Well that is refreshing William - thank you for sharing that. I am once
again hopeful for someone like myself who doesn't spend 24/7 doting on
ARS complexities.
Thanks!
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Verizon
And if it is Magic based and not ARS based, does that mean an entirely
new implementation for my small size client who needs to upgrade from
Help Desk 5.6? In other words, no upgrade path from where we are to
where we need to go? What will happen to the other 8 or 9 custom
applications currently
= People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Thu, Feb 14, 2008 at 10:41 AM, Decou, Candace M
[EMAIL PROTECTED] wrote:
**
And if it is Magic based and not ARS based, does that mean an entirely
new implementation for my small size client who needs to upgrade from
Help Desk
?
-
Dylan Wheeler
Production Control Analyst Principal
IT Operations
Downey Savings Loan Association, F.A.
Email: [EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Thursday
support?
-
Dylan Wheeler
Production Control Analyst Principal
IT Operations
Downey Savings Loan Association, F.A.
Email: [EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On Thu, Feb 14, 2008 at 10:41 AM, Decou, Candace M
[EMAIL PROTECTED] wrote:
**
And if it is Magic based and not ARS based, does that mean an
entirely
Has anyone attempted to update the NTE:CFG-Notification Events to use
Notifiction Event Type of 'User' instead of 'System Default'to make it
easier to manage Individual's preferences with respect to disabling
specific notifications? If so, did you encounter any unforeseen issues
doing that?
:)
I vote for that! It would solve my dilemma for darn sure.
:)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Verizon Business - global capability, personal accountability.
This e-mail is strictly confidential and intended only
Axton - I absolutely agree with you 100%! I have a separate client that
I support with some 8 different custom apps, built way back on about the
2.x version. This client installed Help Desk 5.6 and it runs flawlessly
on the same server as the custom apps (no integrations between the HPD
and the
Peter Lammey previously replied to this thread also as follows:
From my understanding, if you add an approver add-hoc to a request you
must add the requester at the Draft Status and the approver is added as
a person who must sign for the approval as part of the Review phase
which is actually when
Sure you can Michael. But the more pertinent question is this - do they
want the existing application (assuming it is custom built) to somehow
bolt into the ITSM suite, or do they intend to keep it totally separate.
I support one company for example that has about 8 custom built apps,
going way
Hey Mike - not sure which version you are on, but in 7.x Change the
notifications OOB are included on the CTM:People form in the
notification tab. So the only reason someone might NOT get notified is
if someone has updated the notifications to preclude that for someone,
OR if that person is set
Thanks Peter - I did not know that.
Appreciate the heads up.
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Verizon Business - global capability, personal accountability.
This e-mail is strictly confidential and intended
George - Never mind - I cannot duplicate it now that we went up to Patch
6 (I thought I had seen it but we just upgraded last week). My guess
now is that it was an issue with Patch 5. You might want to read
through the Patch 6 Read Me to see if it is specifically addressed.
There were a number
George - I got the same error when attempting to take people out of
support groups in CM 7.1.0 Patch 5 and also Patch 6. I didn't have the
bandwidth to chase it down but I made an assumption the error came from
a push or set somewhere. I just disabled the people for the support
group I wanted to
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Monday, February 04, 2008 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR (314) with Change Management and FTS
George - Never mind - I cannot duplicate it now that we went up to Patch
6 (I thought I had seen
Yes, it sounds like for some strange reason you lost the ServletExec
license. It may have inadvertently been stripped at some point by
accident and the reboot caused the server to re-read the config file.
If it happens again go into ServletExec admin tool and check to make
sure it is licensed.
: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Friday, February 01, 2008 2:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Parent/Child Closure Automation (UNCLASSIFIED)
Charlie -
Without knowing which version you are on, here
Charlie -
Without knowing which version you are on, here is a stab for you to help
point you in the right direction.
You want to build a filter which checks the value of the Status on the
parent ticket on Modify - if it is less than Closed and becomes
Closed (or Resolved or whatever value you are
Colorado
Springs, CO
(719) 721-7470
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Friday, February 01, 2008 2:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Parent/Child Closure Automation
David - did you check that the user who owns the mid-tier directories
has permissions to the directory structure where the Help files are
being located? Just a thought - seems to me in IIS we had to make sure
of permissions for almost everything at the web server level for install
files.
:)
Your
Have you tried to set it up so that the ticket is on behalf of her in
another company? She will be associated with her primary
company/support group, but at least in Change you can specify that the
Change is For someone else, in this case it would likely be her but
associated with one of the
Just ran into a terrible issue attempting to set up people with
Infrastructure Change Assignee roles. The AP:Role form stores the
contents of the people in the Member List field and, because my client
is using very long usernames, I ran into the error because that field is
limited to 512
Don't despair Claire - you need to import into the join form but you
need to be careful on your mapping - I forget what all the forms are
called on 6.x, but I did that at the last company I worked for and it
worked fine. Do this first though - enter in some dummy record to your
BMC:ComputerSystem
And, just in case anyone else out there runs into this, here is the
response directly from Remedy:
There is a modification that you can make for this, the limitation is
really dependent on the database as this is a platform issue. The size
of the Member List field on the AP:Role form was set to
We have it implemented and we are using very simple classifications for
Operational Categories, e.g.
Tier 1 = Add/Change/Remove
Tier 2 = What we are Adding/Changing/Removing, e.g., Remedy Service, AD,
etc.
Tier 3 = Type of Add/Change/Removal
Hope this helps.
Candace DeCou
Verizon Business -
to do an installation of 703 and run some of
the comparison tools... (is it really patch 6, just repackaged or??)
RANT - are we back to the Release-o-de-day again?
On Dec 20, 2007 10:35 AM, Decou, Candace M
[EMAIL PROTECTED] wrote
Yes, but be careful...my co-worker was looking into this just yesterday
and it seems that the ITSM 7.0.03 is intended for new installations
only, not for an upgrade path. To get yourself to basically the same
place with a pre-existing ITSM implementation you should stay with
7.0.02 at Patch 6
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