As I understand it, ServletExec has always been supported by BMC (at least
since 7.0). They simply stopped bundling it with the Mid Tier in favor of
Tomcat.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Wednesday, March
Is your Oracle 11 instance in a RAC? If so, there are issues with the
installer working with the instances of a RAC that can give errors like you
posted. I posted how we worked around the issue a while back (I think it was
early to mid last year). I can try to find it again if that's what's
It sounds like the cache may be being cleared occasionally, and the mid-tier is
having to rebuild the cache for that form. That can take a while and looks
like the mid tier is hanging. Refreshing the window can make it look like it
is finally working, but I think much of the time, that is
Since you're running the installer in a 32-bit JVM, you need to make sure you
have the 32-bit X11 libraries installed on the system. That may take care of
your first item below.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]
.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, March 09, 2010 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier Hanging
It sounds like the cache may be being cleared occasionally, and the mid-tier
If you follow the existing implementation, it's not more dynamic now than if
you manually enter all the values in a drop-down list, because that's really
how it's implemented. Any time you want to add or change a value to the
existing list, you both need to add it to the config form, and add
Which patch level are you installing, and what OS are you installing it onto?
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Thursday, March 04, 2010 8:37 AM
To: arslist@ARSLIST.ORG
Subject: ars 7.5 client / admintool -
If it were Windows, I would recommend against it (primarily due to all the
host-specific crap in the registry), but with Solaris, I would think that
you're probably OK, so long as any OS settings related to the original VM are
updated for the new copy. You next main task then is to update the
of probable risks.
Regards
Arnab
On Thu, Mar 4, 2010 at 11:39 PM, Lyle Taylor
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:
**
If it were Windows, I would recommend against it (primarily due to all the
host-specific crap in the registry), but with Solaris, I would think that
you're probably
- Installation issues
**
I have tested Patch 03 and patch 04 -- same issues exactly.
OS XP desktop
Does it use some special COM+ functionality or something that is normally
blocked, in a hardended enviorment.
On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org
What database are you using? Is it set up for Unicode? Are you sure that none
of your database client's have changed since you last restarted the server? I
saw cases in the past where we had a Unicode Oracle database and had change the
NLS_LANG setting in the registry, and an updated Oracle
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, March 03, 2010 6:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: 390600 : Form does not exist on server (ARERR 303)
**
What database are you using? Is it set up for Unicode? Are you sure that none
of your
I would recommend removing the group information from the notification record
below - that is supposed to be a system level default. If you created a new
record, then you should delete it. There should only be one System Default
record per module and notification event. If there is more than
We are using the 7.5 Mid Tier on WebSphere which supports session data
replication between different instances of the app server. I am not aware of
any user-visible issues that we had with that feature turned on. What we did
notice, though, was that with it turned on, we were unable to
Quick check: do you have Development Cache Mode turned on on that server? If
so, try turning it off and see if that makes a difference.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau
Sent: Thursday, February 18, 2010 11:43 AM
Make something idiot-proof, and they'll invent a better idiot... :-)
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Tuesday, February 09, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: SSL settings versus nonSSL
notifications. How do I configure them?
Thanks
Enslin
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: 08 February 2010 08:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Disable Group Notifications in ITSM 7.1
line, you could make a few thousands by pressing
t-shirts from that line! It would make a perfect IT geek humor T!
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Lyle Taylor
Sent: Wednesday, February 10, 2010 3:38 PM
Right-click on the installer, select the compatibility tab, check the Run this
program in compatibility mode for: check box, and select Windows XP (Service
Pack 3). Click OK and then try running the installer again.
Lyle
From: Action Request System discussion list(ARSList)
On your last point,
Current status is Assigned and company should be MyCompany (no space in
between)
It will actually only fire if the status is being changed to Assigned. If it
is currently already Assigned, then TR.Status will ne $NULL$, so the action
will not fire. If you want it to
That is essentially correct, but individuals can do it themselves by updating
their own notification preferences from their profile in the People form. If
you give yourself Notification Admin permissions, you could probably also do it
for them. Being Administrator is not enough - it looks
As someone else pointed out, notifications to the assigned group as supported
out of the box. There should be not need to create a new filter to do what is
already supported. If you are not seeing the notifications, you may need to
adjust your notification settings so that it sends e-mails
Note that you may need to make sure the table field has been refreshed before
checking how many rows are in it. Otherwise, it may come back as zero.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ray Palla
Sent: Thursday, February 04, 2010
The short answer is that you could add active links that check that these
fields have a value when your criteria are met and then display an error to the
user indicating what field needs to be filled in. You could also potentially
do it in a filter, but that would only be necessary if the
I think the - is matching the first expression, since the '-' is not a
number, which accounts for the false negative. I'm starting to think that you
may not be able to take this approach using SQL expressions - the expression
syntax for pattern matching is simply too simplistic and not
Thanks for the clarification, David. That seems like an odd requirements
combination, since I would expect a 32-bit JVM to need 32-bit native libraries
(the Remedy API libraries). Any idea why it needs to run on a 64-bit OS? For
example, are there real technical reasons for this requirement,
Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, February 03, 2010 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?
**
Thanks for the clarification, David. That seems like an odd requirements
Email ID is the field that links the two records together (same field on both
forms). If you don't find the corresponding e-mail in the email messages form,
it's possible that that record has been deleted. OOB, the errors form does not
get cleaned up when an email gets removed from the email
That doesn't look right to me. That looks like it would match text that
contains at least one character that is NOT a number. Meaning that any of
these would match that expression: foo, f00, 0a0, etc. 123 would NOT match
that expression. That said, if your approach is to match the opposite
On a side note, do you have Development Cache Mode turned on on this server?
If so, you'll probably want to turn it off, especially if this is a production
server. Having dev cache mode turned on can cause the admin thread to get
blocked for extended periods of time depending on what's going
Joe, as I read the compatibility matrix, 64-bit app servers (Tomcat, etc.) are
NOT supported for the mid-tier, even on Linux.
Known Incompatibilities for Java
1. All AR System Java-based components are supported for use only within a
32-bit Java Virtual Machine. AR System Java-based
actionsyou could do something with perl fairly easily...
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, January 28, 2010 7:25 PM
To: arslist@ARSLIST.ORG
Subject: Is there something akin
and example workflow (developed in 7.1).
HTH,
Kind Regards,
Eric
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Monday, February 01, 2010 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re
This won't answer your question, but I find that to be odd, because on our
system, when creating an Incident in the GUI, if I try to assign myself to the
Incident as I'm creating it, the system forces me to set the Status to In
Progress. It seems silly to force it to be In Progress when you
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, January 28, 2010 7:25 PM
To: arslist@ARSLIST.ORG
Subject: Is there something akin to an eval function
**
Hi All,
Remedy 7.1 p5
I'm wondering if there is something akin to an eval function that would
Hi All,
Remedy 7.1 p5
I'm wondering if there is something akin to an eval function that would take
a string with embedded field references and then evaluate it at will. Let me
give you an example of what I'd like to do. Maybe there's an easy way to do it.
So, we have some custom
I thought patch 009 of the ITSM suite was required in order to be able to run
it on ARS 7.5...
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kelly Gatewood
Sent: Wednesday, January 27, 2010 2:08 PM
To:
Have you tried installing using the Patch 003 installer instead of the one you
get from the regular EPD site. I've had issues with earlier installers
reporting the same issue. Didn't have the issue with the patch 3 installers
that I've tried (note that I tried the client installers and not
Dev Studio allows you to push items back and bring items forward (there are
toolbar buttons for this). Have you tried selecting the trim field and then
telling DS to push it to the back so that the core field is in front (or
conversely, selecting the trim field and then telling it to bring it
Controlling sort order is not a fundamental aspect of web services; if the
ability exists in other web services, it's simply because someone explicitly
implemented it. With a more general programming language, or something more
directly tied to, say, a database query, this would be relatively
One possibility might be to look at all the Assignee Manager login IDs on the
tickets you have randomly selected and then randomly select one of the other
managers from that list. So, for example, you select X number of random
tickets, and among those tickets, there are Y number of managers
in
the call were as it is really easy when I test with soapUI. I have sent them
the sample soapUI XML but I am not sure how that translates into CF's
capabilities.
Jason
On Mon, Jan 25, 2010 at 4:23 PM, Lyle Taylor
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:
**
Controlling sort
If this is indeed and OOB filter, then BMC should know the exact name of the
filter for you to change, and you should be able to go directly to it. Note
also that in the admin tool, you can search for filters by pressing F3 when you
are viewing the list of filters. You can enter all or part
Joe,
Even though the different operations occur in different phases, won't the
escalation thread still be held up until all phases have completed? So, even
though the set fields can happen in phase 1, the thread won't be released until
the filters fire and deletes the marked records.
Lyle
There was a very recent thread on this same topic with detailed instructions
for what was necessary to make this work. Wes's response was part of that
solution. I would recommend searching the archive for the prior post. I think
it was within the last couple weeks or so.
Lyle
From: Action
Wow, I'm not sure what's up there, but I've never had to go through all that to
test. Assuming this is a development environment you're working on, all I've
had to do is make sure that Development Cache Mode is on (I always have it on
in development), save my changes in the Admin tool, close
LJ,
How much Remedy interaction is _required_ during the processing of a single
request? What I'm wondering is if some of the processing could be off-loaded
into an external process that would then take care of the majority of the
processing and then only hit Remedy when it needs to create or
@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Lyle
Taylor
Sent: Thursday, January 14, 2010 10:13 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Enable email notification
**
Amanullah,
Can you be more specific about what exactly you are trying to accomplish? Be
specific about exactly which
Do you have Window Loaded checked as well?
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, January 19, 2010 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: AL not firing
**
Display is also checked. Thanks
LJ, can you simplify the submit process such that the web service call amounts
to nothing more than saving a record and then do all the extra processing
required to do the real submission asynchronously, so to speak. For example,
the web service call simply saves a new record to a processing
Have you tried hitting Tomcat directly to make sure that Tomcat appears to be
working?
http://localhost:8080/arsys/shared/config/config.jsp
If that works, then you're issue is with the configuration of IIS. If that
doesn't work, then you've got more work to do on the Tomcat side. Either way,
By default, the Reported Date is simply the date/time that the ticket was
submitted (the Submit Date) and gets set when an Incident is submitted. Have
you customized any of the workflow around ticket submission, or are these
tickets getting created in some way other than via the GUI (e.g., are
Amanullah,
Can you be more specific about what exactly you are trying to accomplish? Be
specific about exactly which notification you are trying to enable or under
what precise circumstances do you want this group notified.
Lyle
From: Action Request System discussion list(ARSList)
There are not separate tables for each of the database - all datasets are
stored in the same table in the database. The only thing that distinguishes
the data in one dataset and another is a field that indicates which dataset a
given record belongs to.
The CMDB already contains the ability to
Yes, I believe that is what I was thinking about. I haven't used it myself,
but wanted to point out that there is comparison functionality built into the
CMDB that you may want to look into if you weren't aware that it was there.
Lyle
From: Action Request System discussion list(ARSList)
I couldn't agree with you all more. I suppose that's why they always say to
take a database backup before performing patches and upgrades...
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Wednesday, January 13, 2010
Thanks, Tauf! This is excellent information.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, January 13, 2010 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Regarding Risk in Change
Keep in mind that they may have renamed the active links, so you wouldn't
necessarily want to look for this specific active link in your logs. Have you
tried searching your logs for the name or field ID of the field the menu is
being applied to? You should see as a Set Characteristics action
Did you make any changes or do any customizations related to the values stored
in the SessionID or Groups fields on KMS:Session? We had issues due to the IP
address of the client being stored in the Groups field, where the recommended
change by BMC caused a new SessionID to be created every
Management
Mobile:646.483.2779
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, January 08, 2010 12:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM Timeouts
Did you make any changes or do any customizations
: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, January 08, 2010 12:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM Timeouts
Did you make any changes or do any customizations related to the values
stored in the SessionID or Groups fields
discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, January 08, 2010 11:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: RKM Timeouts
Did you make any changes or do any customizations related to the values
stored in the SessionID or Groups fields on KMS:Session? We
What if you related them all to a BMC_ConcreteCollection class. That seems
generic enough to meet your circumstances. The Cluster class has meaning
that's more specific and tailored to different needs, but this class just seems
to mean it's a collection of something.
Lyle
-Original
Do you have the most recent patch version of Developer Studio? I haven’t run
into this particular problem yet, and I have changed labels before, but maybe I
just haven’t done this particular scenario yet.
I wouldn’t be surprised if it is related to the fact that DS caches objects
you’ve
the answer.
Lyle
From: Brien Dieterle [mailto:brien.diete...@cgcmail.maricopa.edu]
Sent: Thursday, January 07, 2010 4:34 PM
To: arslist@ARSLIST.ORG
Cc: Lyle Taylor
Subject: Re: Data types are not appropriate for relational operation, 313,
error message
I just started getting this error
The database server and that database are not the same thing, as a database
server can potentially host multiple databases. The database server is indeed
a software server, but the database instance itself is a separate logical
entity that is managed/used/controlled by the database server. I
We have a habit of calling the machine a database server, because that's its
primary purpose. However, the machine is just a computer system that runs a
software server that hosts a database. If you keep that distinction in mind,
then BMC's recommendation makes a lot of sense. The actual
Translation for Americans: He's planning on taking the exam. Sounds like he's
looking for study materials to help prepare himself for the exam.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us
Sent: Tuesday,
, integrations, imports, reports,
extracts, batch jobs:
http://www.softwaretoolhouse.com
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: December 22, 2009 8:48 PM
To: arslist@ARSLIST.ORG
Subject: Retrieve
Hi all,
Remedy 7.1 p5
I'm trying to write a type of specialized import program, and I've come across
what may be a bug in the .NET API in setting the value of Selection Fields
using the ID (numerical value) - it seems to be setting the fields to $NULL$
instead of the value I've supplied.
I got it figured out. Just had to dig a little deeper.
Lyle
From: Lyle Taylor
Sent: Tuesday, December 22, 2009 12:48 PM
To: 'arslist@ARSLIST.ORG'
Subject: Retrieve Selection Field Values using API
Hi all,
Remedy 7.1 p5
I'm trying to write a type of specialized import program, and I've come
populated in the HTML..Is their any
logic here..
Regards
Rajesh Nair
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, December 15, 2009 4:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue
One possibility is that you could even have a copy of the Java plugin server
running - i.e., it didn't stop correctly when the AR server was stopped
previously. You could determine that by running the following command with the
Remedy processes stopped:
ps -ef | grep -e java
That will list
Actually, the fact that the port is listed like this shows that it is currently
being listened on.
Glad you got it fixed.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America
Account)
Sent: Wednesday,
You could also do it fairly easily in Developer Studio, if you're brave enough
to use Developer Studio against a 7.1 server (I haven't really had any issues
so far). Developer Studio lets you easily filter workflow and forms based on
various criteria, one of which is the Primary Form for the
In addition, Remedy takes field permissions into account when sending e-mails.
If the user receiving the e-mail doesn't have permissions to those fields (or
Remedy can't determine that they do), then it will not include those fields in
the e-mail. Remedy will be able to determine if the user
Thanks for the info, Suresh! I'll take a look that.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mohan, Sureshbabu
Sent: Monday, December 14, 2009 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: fast way to find the object in Remedy
**
Lyle,
anything?
Thank you, Marcelo
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, December 10, 2009 6:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB mapping question: dependency vs. component
**
OK. I see what you're saying
I select, I think).
I am not using the SANDBOX, I'm doing them straight into BMC.ASSET.
Am I doing something wrong?
Marcelo
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, December 11, 2009 11:51 AM
To: arslist@ARSLIST.ORG
(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, December 11, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB mapping question: dependency vs. component
**
Did you already say which version of the CMDB you're working with? I've been
guessing 2.1, but wanted to make
Are you saying that you have a backup of the Asset data that was in Remedy?
Does that backup include the Reconciliation ID? If it does, then you don't
need to match on anything, you would simply need to do a Merge between the
datasets, because everything should already be matched up (by
, I may just try doing it all through SQL and
getting it fixed faster even if it's not the recommended way.
Thanks,
Shawn
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, December 10, 2009 12:15 PM
To: arslist@ARSLIST.ORG
I would say that your first table seems more correct, except that I think you
probably have the Source and Destination columns backwards (the Source depends
on the Destination, not the other way around, IIRC). In addition, I don't
think that your Rem001server computer system depends on the
components (i.e. servers, database, jobs, etc).
Thanks Lyle
Marcelo (my msg was getting rejected so I removed the previous txt)
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
To: arslist@ARSLIST.ORG
Subject: Re: CMDB mapping question: dependency
When we were mapping that out, we made Remedy be a SoftwareServer. We also
included SoftwareServers for the database servers (the database software, not
the hardware) and made the Databases depend on the Software Servers. But then,
we were tracking more information about databases in general.
I just tried this on Dev Studio patch 3, and it did successfully search for +
as well as _. I only tried it on the forms list, so I don't know if it behaves
any differently with other lists.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
LJ, doesn't that depend on what kind of auditing has been configured and on
when the last time the value in question was changed? For example, if the form
is configured for Log auditing, and the field in question (A) is configured
simply as Audit, it will only write and entry to the audit log
No, that’s not what I’m trying to say. Sorry, I wasn’t more clear. I’m just
saying that thinking in terms of Parent/Child will probably end up being
confusing at some point. I think it’s better to think in terms of Source and
Destination. For example, if A depends on B, which is the parent
No, you're not missing anything. I completely agree with you; it's a bit
lacking in its current implementation. I think it would be much more useful if
auditing included both the old and the new value. However the auditing as it
is currently designed only records the new value. You would
Maybe it would help to understand why you want to disable this activity.
Normally, this shouldn't be an issue unless you have multiple thousands of CIs
in the sandbox, and I would think that a personal sandbox would normally not
contain that many, so even if the job kicked off, it should
I've seen several naming standards, and lots of passion around some of them,
but most of the ones I've seen are too complex and, IMO, unnecessary. My
preference is to keep it simple and readable without trying to embed too much
information into the name. Generally, I do something like this:
Which patch level are you trying to install? If it's not patch 3, download
patch 3 and try that. I had the exact same issue with patch 2, but patch 3
succeeded.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Tuesday,
Yeah, that works too. My reason for making it a prefix is that I like to be
able to see at a glance everything I've modified. Using a prefix allows me to
easily group it all together. Then I can say, ok, these are the things I've
modified. Did the patch affect any of the original items?
How about this:
'Status' Closed-Cancelled AND 'Assigned Person' =$Assignee$
You escape double quotes in a string by adding another double quote to it,
giving two double quotes in a row.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
I'm not sure about the rest, but I think I can answer about the custom tabs, at
least in the Asset forms. In the asset forms, they come from running the
cmdb2asset utility (or by triggering it via the Sync Asset UI with CMDB form
under the App Admin Console). When you do that, it creates
I second this. This is one of the more frustrating aspects of application
logging with several of the applications and subsystems. Date/time stamps
should _always_ be included in system log files but often isn't. The logging
is not nearly as useful without that information.
Lyle
From:
every
couple of seconds
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, November 24, 2009 4:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Stderr.log and stdout.log files
**
I second
The following two lines are for the Fast and List threads, respectively:
Private-RPC-Socket: 390620 12 20
Private-RPC-Socket: 390635 12 20
All thread queues whether the traditional Fast, List, etc., or actual new
private queues are represented in the config file with Private-PRC-Socket.
We had issues with that a while back, and what was odder was that we weren't
even using it; we had Remedy configured not to use the assignment engine.
If I recall correctly, our issue had to do with old, bad data stuck in the
Application Pending form combined with assignment engine rules that
Aside from the error at the top, this looks similar to what we saw - it entered
the processing loop and then simply died without any indication of what the
error was. It took us a while to figure out what it was on our side, but it
boiled down to disabled rules in the AE administration console
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