templates only
stop when it is Pending for a reason of Client Hold, so it can be that specific.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
To an AR staging form or any other existing AR form where you used a
qualification to limit the scope of the data exchange. I don't know if
it similarly affects CMDB forms, but I would expect it to.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas
I installed everything but the db2 adapter, but I don’t connect to any oracle
dbs.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System discussion list(ARSList
Could be as simple as someone changed the password, or it was expired by
a policy, on the account that you are using for the mailbox.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message
, and is supposed to be fixed in patch 003, but if this is your
problem BMC has a hotfix for the problem... a newer eie.exe and two
dlls. The oradpr.dll was one of the changed files (the sql server
adapter was not).
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University
that I am just going to shove
the Group ID for Incident user, 20003, into Assignee Groups with the
others and be done with it. The HPD:WorkLog form is not public, so
access to the records in it is controlled by the parent Incident.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
the work info based upon the Incident User permission. This was killing
us wherever two central support groups, neither of whom had ownership,
were passing a ticket back and forth (for example, DataComm to TeleComm
and back). Neither one could see the other's work info entries.
Christopher Strauss
missing something silly here, this late on a
Friday, but there doesn't seem to be any way to add a tablefield to
HPD:Help Desk and point it at any other table and refresh the Fields On
Form with the correct field list!??? Admin 7.1.00.002 or 003 against
002 server.
Christopher Strauss, Ph.D.
Call
, completely different SQL Server. The two SQL Servers, the AR
Server, and the AIE server are all on separate machines, with
connections limited to their subnet.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From
will waste a lot of your own time if you don't.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent
.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, June 19, 2008 10:34 AM
To: arslist
I would expect to have to disable all of the Service Targets and rebuild them.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList
to Change Management, so I would not want to even attempt to
configure and test it at a lower patch level.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System discussion
007 to Change
Management fixed my problem(s), so I don't know if any sites have
applied it and seen improvement.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list
the reports.
Still casting about for something that might help...
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy
Enterprise x64 (not R2, DL385, two
dual-core Opterons) using the 32-bit JVM, with memory usage usually 700
mb but it peaks to over 1,290 mb during a prefetch.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http
it will allow us to handle larger memory loads. I've never gotten
the 32-bit JVM to behave properly when set to higher than 1536 Mb.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System
of the java world.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Gary Opela (Corporate)
Sent: Thursday, June
on equivalent platforms.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
Sent
any issues with accessing them from the Reports interface
(User Tool or mid-tier) or from the Print button. I have not touched
the menu you described.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From
When you add categorization it just adds it to the menu on the Reports Console.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System discussion list(ARSList
.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris
Sent: Sunday, June 08, 2008 9:51 PM
the command line installer that loads the newest set of
data into all of the staging forms at once.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto
Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Friday, June 06, 2008 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Java
(in the case of ARS 7.1, that is java 1.5). I find it simpler
and vastly more stable to do that on day one, and maintain java at that
level, ignoring updates.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From
of this defect in the Patch 003 ReadMe document.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
was to have a failover AR server ready to
load up the mirrored database, but the AR server would not be running
concurrently with production. Has anyone else tried this, successfully
or not??
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing
Do you mean patch 9003 to Incident Management, etc.?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard
No, I created a global manual assignment rule in the foundation data before
turning off the assignment engine for that module.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From
I don't know about the dynamic caching, but if you are using a
prefetch.xml file (mandatory with ITSM7) it will not execute until you
restart the web service following the manual cache flush.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing
financial
and auditing requirements or laws it may, in fact, be the only way to be
in compliance with those regulations.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion
of the roles that they must have may be more global than you want them to
be. The questions are going to revolve around what you can work around, or what
you just have to live with. It _might_ be able to be done, but only a test
implementation will be able to prove that.
Christopher Strauss, Ph.D
accounts. BO changed the default license behavior in XI to the opposite
of what previous versions used, and what mid-tier expects.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action
I believe that you have actually progressed from a licensing problem
to a java or permissions issue (one that I have never seen) with the
creation of the actual report file that mid-tier has to build.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas
to take
action to preclude similar instances of unwise recommendations in the
future.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList
Is it safe to assume that you have performed the necessary configuration
of the CAI plugin for the Requester Console that is a post installation
task for ITSM 7?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
had to wait for them to send me a fix before I could apply
patch 002; the fix will be in patch 003.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System
build to support custom reporting, that
contain all of the data that you want to push out to the web service
interface. You then can build any custom workflow that you want against
the custom join form to control your output to the web services.
Christopher Strauss, Ph.D.
Call Tracking
to see a pattern in when SLM (or something) sets
Estimated Resolution Date from the first Service Target goal date,
versus when it is left blank?? I have not.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
months ago, and showed up when SLAs were not working
properly after the patch.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System discussion list(ARSList
not show up in mid-tier, only in
the User Tool. They logged a defect for me, but maybe it is a blessing
since another defect in the same table opens the incorrect incident for
the one displayed - they are drilling down on entry id instead of
incident id.
Christopher Strauss, Ph.D.
Call Tracking
disappears on Service Target dashboard in
mid-tier, it's pretty obvious that no one actually tested this stuff
before releasing it.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From
this, but apparently not since our admin accounts
are the only ones that have those.
Has anyone dug into this enough to explain it? As usual, the BMC docs
on permissions and roles are not much help.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
I'm not sure yet how it was done, just that it was, and that the last
modified user on the profile that was altered was another support user
in the same company.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
Just remember that the baseboards are where you have to spray for bugs.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto
I wonder if they are going to provide the hot fix to those of us who
opened issues on this several times over the past year against 7.0 and
then 7.1, but they closed them all after logging defects. I doubt it.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North
developed against Java 1.5.x, and contrary to what
Sun would like to have you believe, there is very little compatibility
between major versions of Java. Try 1.5.0_14; it works just fine.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
? If not, I guess I will be
inventing it from scratch - this HAS to work.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
___
UNSUBSCRIBE
That seemed the most obvious solution - I just wondered if anyone had
done it and had success, i.e., not found serious flaws in it where it
would break something else.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http
for their new home operational company. This
only occurs when you copy to new in CTM:People.
Thanks for the tips.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System
.
Too bad - I am making final adjustments to my production ITSM 7 server
this weekend, then it is fully live on Monday, after which all patching
becomes a scheduled outage situation and much harder to accomplish.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas
on the BOXI server for the sole purpose of presenting the
reports.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
, which it shares with my AIE
services which also needed their own server. All of this is Win2K3 x64
with the mid-tier server also R2, but the RKM and AIE server is still
x86 since EIE was on it first, and EIE would not run on x64 according to
BMC.
Christopher Strauss, Ph.D.
Call Tracking
application. You would think that they would have
fixed this by patch 007, but they have not.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto
to see just how lousy their entire
operation has been.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
complaints come from the same group
that brought us PeopleSoft OOTB - no customizations allowed or
considered (which made it vastly less usable or useful than the custom
mainframe application that we had before), turnabout is fair play.
Christopher Strauss, Ph.D.
Call Tracking Administration
. That way the IT staff that are directly responsible for
someone's computing support are aware of all the issues that they are
having, even if it is with a centrally supported system and the incident
is assigned elsewhere.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University
. The good news is that you can
configure ITSM 7 to support a more complex environment than the ITIL
ideal.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
_
From: Action Request System
of the record counts in
the various tables.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
___
UNSUBSCRIBE or access ARSlist Archives
, SLM 7.1
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Thursday
Did they tell you where, and in what version of which application?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto
Is the SQL Server instance that hosts the CMS database running?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
to something that needs to be improved
in 7.1.00.003 or 004.
Windows 2003 Ent x64, Tomcat 5.5.26 under Mid-Tier 7.1.00.002 with
persistent prefetch
Windows 2003 Ent x64, SQL Server 2005 x64, ARS 7.1.00.002
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing
out records. The problem _may_ be specific to the
code they load for each browser. Safari on the Mac is dramatically
faster.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
_
From: Action
. Even after flushing all of the temporary files
from IE 7 it still hits at 7 seconds. Go Safari!!
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
their preferences later and
break them (several of our accounts lost theirs during multi-server
testing), but at least they will get started with the correct settings.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
Which patch of the 7.1 User Tool? Patch 001 or 002 was supposed to have
fixed a problem with not reading the local form cache - I know it is
fixed by patch 002.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
onto
separate machines becomes evident whenever one of the components needs
to be patched or upgraded.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System
Good thing for all of us that Dan is on a job Down Under; he'll be
steamin' while we're sleepin' :)
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System
server and indicate that in the report settings on the
primary mid-tier. Then it actually creates the .rpt file in the
\reports directory of the mid-tier on the BOXI server, and file-level
access by BOXI is no longer an issue.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University
Chapter 6 of the Administering BMC Remedy Email Engine (7.1) had enough
info for me to do this for all of our ITSM 7 notifications - the
attachment info is on pg 177. I'm using a 3 k gif so there isn't a push
(yet) to host it centrally.
Christopher Strauss, Ph.D.
Call Tracking Administration
The current version of ARSPerl is unable to get at data through the 7.1
API, but works fine if you are on ARS 7.0 or earlier.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From
for the content.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent
that were added in OOTB workflow by patch 007)
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T
cache (an absolute necessity with ITSM 7). I have
it set to 1536 initial and max and thread stack size 3000.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
_
From: Action Request System
, you have to add any new permission in such a way that it is
additive to the permissions compiled in the CTM:PPG:UpdateGroupList
filter loops (which are insane to work with).
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http
Fields
z1D Permission Group List (101583) = 16;
4: Set Fields
Assignee Groups (112) = 16;
/* Tue Apr 15 2008 19:57:48.9000 */ Call Guide
CTM:PPL:UpdateGroupList-Add (return)
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
Well, I did disable CTM:PPL:VerifyAccessRestriction_036 and
_037_WarnMsg.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto
Is this a confirmed defect with BMC Support, or are you still trying to
convince them of it??
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System discussion
hashing the fonts in the
report.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Yes - it is also in all of the user preferences.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
(and we tinkered with the ODBC controls as well as user
preferences). We could run reports from the Report console. Bizarre.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action
to have
dropped the port off the server name at some point since they were
created... So this is corruptible data.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From
contains the latest data - version 110.7.0.1. This is the exact
same process as an upgrade of the data set - I updated the data in my
staging forms before ever importing it into the live application.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing
more control without having to
create custom notifications - if it really works...
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList
as ServletExec would if you used it instead of tomcat - and
the mid-tier will be on port 80 via IIS, not 8080 which is tomcat's own
web server. I'm having to remember quite a ways back here, as I long
since have gone with the built-in tomcat web server instead of IIS.
Christopher Strauss, Ph.D.
Call
Support 7.0.00
(Statement of Direction) BMC Atrium CMDB and BMC Remedy IT Service
Management Virtual Environment Support
February 22, 2008
PDF http://www.bmc.com/products/documents/40/62/84062/84062.pdf (3)
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas
. This is on Win2K3
x64, though, so the bug might be platform-specific.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
and Carrie in support. I still have a couple of issues
open on 7.2 right now. Still, 7.2 is the best release yet - my
knowledge manager is overall very pleased with it.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
them just
toss me a barely coherent workaround, file a defect, and blithely close
the issue. Shoddy, and unprofessional.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action
Don't you have to add the new #Change Request Status# from $Change
Request Status$ translation to the
NTE:SHR:TranslateNotificationMessageCRQ1_126 filter?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Muhlethaler, Laurie
Sent: Wednesday, April
.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Masha Bench
Sent: Tuesday
related to patch 002, support finally had me
install the tomcat server manually, from a newer distribution - 5.5.26
rather than 5.5.17 - which also solved my SSL certificate problems.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
You may have some significant reasons for changing OS and/or db that I
would not know about, but I have realized improved performance for ARS
7.1 / ITSM 7 simply by moving to Win2K3 x64 and SQL Server 2005 x64 and
giving them plenty of RAM to play in.
Christopher Strauss, Ph.D.
Call Tracking
list
of Critical or Urgent, High, Medium, and Low, they will simply guess,
and guess high. If you want rational business impact assessments from
your customers, give them realistic choices that portray the actual
severity levels of IT problems in your environment.
Christopher Strauss, Ph.D.
Call
Only if I use my old bookmarks instead of navigating there from the main
BMC page. They must have killed off one of the old redirect URLs we all
used.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
Not really; Column Technologies has sponsored one or two meetings a year
in the DFW metroplex (and also Houston) that have BMC and Column
presenters (and are well worth the time to attend). That's about as
close as we have been to a RUG since TRUG went into hibernation.
Christopher Strauss, Ph.D
tidbits
of this presented at the last UserWorld Tutorials.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Not that I have been able to find, and some parts of the tutorial were
pretty sketchy - leaving out the details you need to actually do it
step-by-step.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
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