**
Any of you in San Diego, Herb Partlow is looking for a place to stay until August. He is on a Remedy contract in San Diego. He says hotels are too expensive for long term and he had a bad experience with AirBNB. If you know of a place or have a room you'd like to rent to him, contact Herb at
**
Hi Listers,,Please have a look at my idea in communities and vote it up if you agree - https://communities.bmc.com/ideas/14820In the workbooks Change_Process_Setup.xlsx and Task_Process_Setup.xlsx there is no way to import sequence relationships. I've implemented Task Management at numerous
**
Thanks Claire.. 2AM.. I think that was me! You knew I would be flying back from my assignment in California and would check mail when I got home. Thank God, I new the answer!The community of ITSM professionals is only about 2 degrees of separation for anyone. I'm sure we will see you
**
Bryan,You seem to have two notifications firing, one from template and one from the regular notification. Query SYS:Notification Messages to find the message you are receiving this way. It would be triggered by a filter that ends in _Tag. Query AP:Notification and see if there is a different
to be entered
in a drawing for a $25 Amazon gift card!
The survey can be found here -
https://kdeaver1.typeform.com/to/FZs0Bm
Survey expires at Midnight February 10th, 2016.
Thanks to all who participate.
Kelly Deaver
**
BMC sent out a notice that they were accepting topics for Engage. I think it got lost in the Christmas/End of Year flurry for a lot of folks because I don't see that many topics suggested. Please go check it out. If you want to present, submit a topic. If you want control over what you see at
**
Unisys has a cloud based Remedy offering - Unisys Edge BMC Remedy SaaS
http://www.unisys.com/offerings/service-management/edge-service-management-by-unisys
We have it hosted two ways - Unisys Secure Private Cloud for some of our government customers and MS Azure for other customers.
1.
**
such a place already exists - https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system
Kelly DeaverUnisys Corporation
kdea...@kellydeaver.com (ARSlist mail)kelly.dea...@unisys.com(Business mail)
Original Message Subject: Re:
**
If Rod is going to count Australia RUG then you should count Lisbon in 2008 and Prague in 2007 :)Kelly DeaverUnisys Corporationkdea...@kellydeaver.com (ARSlist mail)kelly.dea...@unisys.com(Business mail)
Original Message
Subject: Re: Completed history of North American
**
Speaking of Unisys folk... my topic just got accepted mid-day on Monday. See you there!
Kelly DeaverUnisys Corporation
kdea...@kellydeaver.com (ARSlist mail)kelly.dea...@unisys.com(Business mail)
Original Message Subject: Re: ENGAGEFrom: Lynn Larsen lynn_lar...@mmi.netDate:
Opportunity Employer (EOE). M/F/D/V.
Link to the Job: http://jobs.unisys.com/s/VVvunM
Kelly Deaver
Unisys Corporation
kdea...@kellydeaver.com (ARSlist mail)
kelly.dea...@unisys.com (Business mail)
___
UNSUBSCRIBE
**
You need high availability so that your Remedy applications is highly available :) If you only have one web server or one Remedy application server and the one goes down, there goes your availability. You need redundancy and fail-over. Server Group is part of that solution. I wrote a whole
**
Load balancer without server group, assuming means with one Remedy server. You could be using the load balancer but it isn't really balancing anything, just taking a signal and passing it to a server.
Server Group without Load Balancer is more common. If you want one server for Users to access
ITSM Groups/ForumsFrom: Drew Shuller drew.shul...@gmail.comDate: Thu, February 20, 2014 3:13 pmTo: arslist@ARSLIST.ORG**
Hi Nathan. There was a Tulsa RUG for a while, put on by a giant oil and gas company there. Ask your sales rep if they're still having those. Kelly Deaver may also be able
**
Because the current status isn't really an important value to the service target, it is not stored on the SLM:Measurement form. They way I've gotten around this in the past is to either create a reporting join or an actual Remedy join form. You can do all kinds of interesting reporting if you
with an
immediately vested company match, vacation and educational benefits. To
learn more about Unisys visit us at www.Unisys.com.
Unisys is an Equal Opportunity Employer (EOE). M/F/D/V.
Kelly Deaver
Unisys Corporation
kdea...@kellydeaver.com (ARSlist mail)
kelly.dea...@unisys.com (Business mail
**
Hi Listers,
Unisys is looking for a Deployment Consultant to join my team. We need someone who livesin Europe. The job isn't posted officially yet as we have to post for the country where the person lives. To get an idea, I'm asking you who might be interested to send your resume to me at
**
If you are considering a job change and have the right skills for the job below. This is mostly an advise vs "do' job so if want to live in Developer Studio, this is not your dream job.
ITSM Architect
Seeking an ITSM skilled architect to drive internal Unisys Information Technology projects and
**
Hi,
Are you interested or know somebody? This is a hot position at Unisys and I really need the help.
Below is the link to an open posting for a CMDB SME. The posting from our web site follows the link.
Any assistance you can provide would be a great help.
**
The basics -
1 - workflow looks to see if a notifaction should be sent. IF yes it set a temp field with a 'tag'
2 - workflow determines who to notifiy and looks to see the locale in the people record for the person to be notified
3 - looks in the SYS:Notification Messages form for tag and
**
You have to manually change the long group name in the Group form. This is documented. What isn't documented is if you don't then your SLTs may not find the right group to notify.
Kelly DeaverUnisys Corporation
kdea...@kellydeaver.com (ARSlist mail)kelly.dea...@unisys.com(Business mail)
**
Did you try putting the "special network login ID " in field 117? This should make Remedy Login ID basically be a label. We have a customer that uses their AD login in field 117 but their login is (displays) their email address. That works.
Kelly DeaverUnisys Corporation
**
Hi Listers,
I chatted with someone at BMC about this yesterday. A couple of notes from my conversation -
The Footprints product line is a nice extension of what BMC does but is not an overlap.
The Track-it product line is a small business version of what BMC does now with their current ITSM
er consulting for people/process/technology
· ITIL v2 v3 Foundation certification
Kelly Deaver
work email - kelly.dea...@unisys.com
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
**
Hi Listers,
Below is a job we are trying to fill in Bangalore India. The selected candidate would be working on a globalteam, with me so I have a vested interest in looking for 'the best'. There will be limited travel. Most interaction with customers and fellow employees is via phone, email,
)
Schedule: Full-time
Shift: Day - 1st
Travel: Yes, 10% of the time
Organization: STRATIS
https://l3com.taleo.net/careersection/l3_ext_us/jobdetail.ftl?job=028021
Kelly Deaver
L-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)
kelly.ctr.dea...@faa.gov (Business mail
to see the document. If you don't have a login, simply create one. A whole world of information will open up to you ;)
Kelly Deaver
kdea...@kellydeaver.com (ARSlist mail)
Original Message Subject: Re: SRM - Colors 'Branding'? And ConfusionFrom: David Burdette dav...@ufl.eduDate
**
Wild guess -
try = "N" + "/" + "A"
Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original Message Subject: Re: Escape Characters for Forward SlashFrom: Drew Shuller drew.shul...@gmail.comDate: Wed,
**
There is a place to put the information of the Contact (who called) and the Customer (who is entitled to the service). The contact is calling on behalf of the Customer. That should meet your needs.
Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist
**
you can deploy at the company level but you have to be sure all users are associated to that company. From the CTM:Peope form on Login/Access tab. If Access Restriction does not have the company in the table, it won't work. If this is the case, do a build update of CTM:People Permission Groups
**
The hotel has a brochure for a bus tour of the sites that looks pretty good. You can get off and back on at various stops on the route.
You guys better get it all in on the week. We're going to be keeping you busy!!!
Kelly Deaverke...@wwrug.com
Original Message Subject:
**
Our service desk has a rule that they don't submit the ticket until they are hanging up. So, the ticket is either resolved at submit or assigned to someone for follow up. This allows us to use status history to determine first call resolution - If StatusHistory.Assigned = Null And
**
happy dance! are you coming to WWRUG to celebrate?
Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original Message Subject: Celebration ... two years in the making ... an upgrade to v7.5completed!From:
**
HI Susan,
Go here - http://www.wwrug11.com/events_D1.htmluse the links at the bottom of the page to move through the days. Tutorials are already there, as are General Sessions anda couplepre-conference tutorials. Coming soon - more pre-conference tutorials and the afternoon sessions..
Hope
**
When I went to work in the OU Engineering college back in 1992 they 'issued' me a set of Engineer and Lawyer jokes. (Did you know they are natural enemies?) These were in the Engineer set :) Good memory to read them again.
Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com
ren R. Baltimore II" warrenbaltim...@gmail.comDate: Mon, April 25, 2011 11:03 amTo: arslist@ARSLIST.ORG** Kellywhich OU?
On Mon, Apr 25, 2011 at 9:14 AM, Kelly Deaver kdea...@kellydeaver.comwrote:
**
When I went to work in the OU Engineering college back in 1992 they 'issued' me a set o
**
I just went through a similar issue yesterday where the approver list wasn't correct. Try this and see -
Open AP:Role and find the approval role for the specific group. It will be based on the SGP000### support group id of the approving group.
Query the Support Group form for that group.
**
We actually disabled copy to new and copy all via work flow, replacing with a link on the left navigation panel - Copy to New Incident. This works similar to the "Copy to New Change" link in Change Management. Why did we go to all that trouble? Copy to New and Copy All were both picking up
you'd like to see. I'll reach out to them and tell them about your desire to see them at WWRUG11.
I look forward to seeing everyoneat WWRUG11in September.
Kelly Deaver
WWRUG11 Technology Showcase Manager
spon...@wwrug.com
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
**
We have a similar issue with priority changes. If the incident was in Medium and the response target was met then as far as we are concerned response is met. If we determine it should have been low, it shouldn't start another SLT for Low. Met is met. If it was missed at medium because as in the
**
This this - http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies
sign up /sign in to be able to read everything and to post.
Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
**
the most common issue is that when SLM creates the z filter it puts parenthesis where you least expect them. Find the SLT # from SLM, use developer studio and go look at the filter generated. Are the paranthesis where you wanted? If not, go back fix in the SLT, rebuild, rinse repeat.
Kelly
**
This is a known issue. BMC has a patch for it.
Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original Message Subject: Customer Name 'stuck' on Incident Management ConsoleFrom: Sharon Menachem
...@kellydeaver.com(ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original Message Subject: JOB:Remedy Developer - FAA - ITSM GeneralistFrom: Kelly Deaver kdea...@kellydeaver.comDate: Wed, November 10, 2010 1:23 pmTo: arslist@ARSLIST.ORG**
Hi Listers,
FAA also has
mail)
Original Message Subject: JOB:Remedy Developer - FAA - ITSM GeneralistFrom: Kelly Deaver kdea...@kellydeaver.comDate: Wed, November 10, 2010 1:23 pmTo: arslist@ARSLIST.ORG**
Hi Listers,
FAA also has an opening for a "generalist" Remedy Developer.
**
Hi Listers,
We have an openingwith my team at the FAA in Oklahoma City. You can live remote and travel here occasionally. This particular opening is for a strong Aset/CMDB/AIE person.
Here are the details -
Education
Bachelors Degree
Experience
5-7 Yrs
Citizenship Requirement
US
**
Hi Listers,
FAA also has an opening for a "generalist" Remedy Developer. Here again, the position is in Oklahoma but you only have to come visit occasionally. Otherwise you work from home.
Remedy Application Developer
Education
Bachelors Degree
Experience
5-7 Yrs
Citizenship
**
Hi Listers,
The contract company that I work with, ActioNet, is looking for a Remedy Trainer to work with my team. This is a long term contract with the FAA so there are good benefits, holidays, and all the goodness that comes with working with the government. We are based in Oklahoma
**
We found at FAA that our work infos were disappearing sometimes. At first we thought we were imagining it but then we managed to prove it!
How to Reproduce - Open a new incident window, fill in your fields and create a work info. THEN save. We do this all the time with first line support
**
WWRUG has a great list of Sponsors who will be participating in the WWRUG10 Technology Showcase.
We literally have it all from A-Z! Our space is now filled and we are closing vendor registration. I hope
you will attend and check out what the vendors have to offer.Participating Vendors :5000
**
Sam,
My experience was in creating the demo environment that BMC sales uses to show the products so not production but darn close. Here are the steps we followed.
Used Marimba and Discovery to populate the CMDB. SIM was then integrated. We opened SIM and created all kinds of relationships then
**
Diva had to leave her original 2.0 floppies with the University whenshe left :(
I do have a LOT of Remedy labeled goodies I will probably never part with!
Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original
.
*Service Asset Lifecycle Management.
As you can see, it is a pretty impressive list. With the release of the
7.6.03 products, I know I'm looking forward to what they have to tell
us.
See you in Vegas!
... only 6 weeks and counting
Kelly Deaver
L-3 Stratis / FAA Contractor
kdea...@kellydeaver.com
**
Obviously David has had to put on his lawyer hat a lot lately. Thanks for keeping us straight, Dave!
Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original Message Subject: Re: WWRUG10 - Technical
**
It is available for 7.1. see this post - http://communities.bmc.com/communities/docs/DOC-2782
I bet if I spent a bit more time digging there is the same for 7.5
Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
**
Please DON'T add copy to new as an AR enhancement. With the way hidden fields work in ITSM, it is an evil we fight daily. I end up with all kinds of bad results from people using copy to new on Incident and People records. The applications should have a standard copy to new function like the
**
Why not justremove the green + from the views or remove the permissions? That way if you ever decide you want it back it is an easy undo.
Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original Message
**
You can have a problem with copying the database ifyou have the ITSM apps, use the email server and any number of other places where configuration data is stored in the database. References to your production server will now live on your test server. I have personally seen this situation and
**
We had the same issue and filed an incident with BMC. They had us use a SQL statement to delete all the records. To delete them manually or with an escalation would supposedly result in other issues. I suggest you file a ticket with BMC and have them help you clean it properly. Once we did,
**
Hi All,
I'm proposing a topic "Server Group - Beyond the Obvious" as sort of a follow on to my topic from a few years ago about how server groups work and how to install. I've learned a lot since about tweaks that are only lightly documented such as places where you have to directly edit the
**
The Services are CIs. There is a separate set of Sample data to populate your CMDB - http://communities.bmc.com/communities/docs/DOC-6189
There is lots of Sample goodness posted by Eric Chasteen on the BMC Developer Network.Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com
**
just a thought.. Does the Demo user record have the change password on next login flag set? Is it maybe getting set by a gone crazy password management rule of 1 day. Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
**
What scares me.. the CEO of ServiceNow, Fred Luddy,was the CTO of Peregrine!Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original Message Subject: Re: Service-now.comFrom: Robert Molenda
**
Hi Listers,
WWRUG10 will once again have a Technology Showcase and lots of participation from vendors who work with Remedy. My goal is to make the showcase bigger and better than before. Last year we had voting for the Innovator of the Year. This year we will have even more categories for
for the other pseudo-data-driven fields. "Change Reason" and "Timing Reason" come to mind...
Regards,
Chuck Baldi
On Thu, Feb 18, 2010 at 9:05 AM, Kelly Deaver kdea...@kellydeaver.comwrote:
**
Here is a document I created on all the places you need to change Status reason f
**
Be sure and let us know what you find out!Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original Message Subject: Re: Importing Definition FormsFrom: "Kemes, Lisa" lisa.ke...@tycoelectronics.comDate:
**
Here is a document I created on all the places you need to change Status reason for Change Management. http://communities.bmc.com/communities/docs/DOC-8978
The same 'suspects' exist for Problem. Hope this helps.
Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist
**
I would identify a filter, active link, andform on each server where they both have the same timestamp for last updated (they are both the same from BMC). Now compare the two export files. Is there something different? This may give you a clue.Kelly DeaverL-3 Stratis / FAA Contractor
**
Just went through this yesterday. You have to use the Group name in the Group from, not CTM:SupportGroup. By default your Support Group names in the Group form are a number, something like 150. Doing notifications for Assignee Group in Incident, Problem, etc works fine as they built the
**
it converted the SGP# to a Group form name/numberKelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original Message Subject: Re: Sending notifications to assigned Groups in HelpDesk (7.5)through
**
Herb says to tell everyonehe isrecovering,' one cast, one wrist guard one eye patch'.. much improved from last time we spoke! Keep the prayers, good thoughts and whatever mojo you know going.
KellyKelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist
**
I hope you filed a defect/enhancement request with BMC :)
Thanks for sharing the answer!Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original Message Subject: Re: Re : AIE jobFrom: Mike Wallick
**
Yes, this is an awesome improvement over 6.3 that Adrian will enjoy once he upgrades! Adrian, you have a lot of goodness waiting for you once you upgrade :)Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail)
Original
**
Drift Management is included with CMDB 7.5. An earlier version was included with BMC Discovery Solution (the bundle of CD/TD/FD). It gives far more comparison capabilities than the compare of two things in CMDB console. It is all run from Remedy Forms and utilizes CMDB data.
Kelly
**
You should have a look at SMS2CMD mapping on BMC Developer Network - http://communities.bmc.com/communities/docs/DOC-2851
We used these values -
Model = SMS.v_GS_Computer_System.Model0
Will that work for you?
Kelly Deaverkdea...@kellydeaver.com(ARSlist mail)
Original Message
**
Did you change thelabels on any of your enums? I hit this all the time if I changed something.
Example-
A filterwas created with a Qualification of Status "Work In Progress". You changedthe enum 7 from "Work In Progress" to "Development in Progress". Now you open a filter that included this
ached object is correct/up to date. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver Sent: Thursday, January 07, 2010 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: Data types are not appropriate for relational operation, 313, error messa
**
They are here - http://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/service_support_general?view=documents
I know DN is interesting to search. The company that provides the software that BMC uses actually took a giant step backward in search capabilities when they
**
If you want the blank workbooks, as part of 7.5 and greater, they are included with the ITSM install. The workbooks end up in the directory -
Install dir\DataManagementClient\7.x\Spreadsheets
Kelly DeaverEffective Technologieswww.effect-tech.comkdea...@kellydeaver.com (ARSlist
**
You may find thispresentation handy as well. It was my attempt to pulltogether the info in all the various install manuals -
http://communities.bmc.com/communities/docs/DOC-2841
Kelly DeaverEffective Technologieswww.effect-tech.comkdea...@kellydeaver.com (ARSlist mail)ke...@effect-tech.com
**
What version do you have?
You can find setsthat are filled out with sample data for all theversions here - http://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/service_support_general?view=documents
Be sure and use the version that matches with the version of ITSM and
**
Kathy,
You will get a lot more help from a Discovery focused group. Isuggest you read and post here -
http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/discovery
There are greatdocs and discussions on how to tune the discovery of CIs as well as the
**
Hi Listers,
I just got home from WWRUG. I want to thank all the attendees, volunteers, advisory committee, board of directors, vendors and Hard Rock Hotel for a truly memorable conference. I think we all learned a lot, made new friends/contacts and renewed old relationships. I'm honored to have
**
Look at the Troubleshooting guide - http://documents.bmc.com/supportu/documents/00/92/70092/70092.pdf
Start on page 45
Kelly DeaverEffective Technologieswww.effect-tech.comkdea...@kellydeaver.com (ARSlist mail)ke...@effect-tech.com (Business mail)
Original Message Subject:
**
NO, the _CAL_ is how you can tell the sample data provided by BMC. We wanted to be sure you could tellthe difference in case you wanted to delete it.
You can see all the data in spreadsheet form here - http://communities.bmc.com/communities/docs/DOC-6209
Kelly DeaverEffective
**
Assuming you are integrating SMS topopulate the CMDB you have afree option. Use Atrium Integration Engine that comes with the CMDB as the method. You will need mappings. They can be found here - http://communities.bmc.com/communities/docs/DOC-456
Kelly DeaverEffective
**
I agree with the others, do research and get training. Time spent learning up front will save you tons of hours later.
to answer some of your specific questions -
The CMDB is a repository of your CIs and the relationships between them. It holds the key information about each CI.
You can
mappings. They can be found here - http://communities.bmc.com/communities/docs/DOC-456nbsp;nbsp; nbsp; Kelly Deaver Effective Technologies www.effect-tech.com kdea...@kellydeaver.com (ARSlist mail) ke...@effect-tech.com (Business mail) nbsp; nbsp; Original Message Subject
**
ITSM and SRM 7.6are Released
Kelly DeaverEffective Technologieswww.effect-tech.comkdea...@kellydeaver.com (ARSlist mail)ke...@effect-tech.com (Business mail)
Original Message Subject: Re: 7.5 or 7.6From: michael campbell soup...@hotmail.comDate: Fri, October 16, 2009 5:34
**
This is how they used to do it - http://documents.bmc.com/supportu/documents/01/46/10146/10146.pdf
I'm not sure if this is still the method. I would suggest you post your question with the Patrol Community -
**
buyingBMC Analytics will not get you reports in AR System over the web. BOXI that comes with BMC Analytics is for use with BMC Analytics ONLY. You can't use it as your Crystal Report Server for the web. The version that comes with BMC Analytics isBusiness Objects Professional. Professional
**
if you can trigger and run a command line you can trigger an AIE exchange usingaiexfer utiilty. Look on page 169 of the AIE 7.5 Users Guide for details.
Kelly Deaver
Effective Technologies
www.effect-tech.com
kdea...@kellydeaver.com(ARSlist mail)
ke...@effect-tech.com (Business mail
**
If you check out the sessions for WWRUG you will notice there are three on What's new in AM/CM/SD being delivered by BMC Product Managers... good place to get a look at the latest.. I'm don't know for sure but that MAY be a peak at 7.6
Kelly Deaver
kdea...@kellydeaver.com
ke...@effect-tech.com
**
Joshua,
There are Patrol User Groups (PUGs), similar to Remedy user groups -http://apps.bmc.com/BMC/Common/CDA/hou_Page_Generic/0,3465,9926222_10636339,00.html
Try pinging some of the group leaders for leads.
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects
Analytics.
Out of the Box, Analytics has a pre-built universe to report on Service Desk, Asset, Change, CMDB, SLM, SRM.
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)
Original Message
**
tryhttp://documents.bmc.com/supportu/documents/56/76/65676/65676.pdf
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)
Original Message Subject: IM 7.x Database Diagram/ERD?From
**
You might review this PPT and see if something jumps out at you -http://communities.bmc.com/communities/docs/DOC-2841
I wrote it with support from the Remedy Engineers to try to cover as much as possible.
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects
they went off shift. Not fancy but it worked.
IF the people you are tracking don't do Remedy as a standard part of there day you could do an end user form that they put in their name or employee id then click "Clock In" or "Clock Out" and have that do the same idea. Timestamp is y
of specific contracts. Say you have 5 contracts that are each for 5 copies of a software. You can manage expiration, renewal, etc of each at the contract level. At the master contract level you manage the count of the 25 licenses and how much they are used.
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work
installer as "Atrium Core" because there are so many features that are core to any application installation and integration that follows :)
Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opin
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