Re: RANT: Support Finally Got under my skin
Out of curiosity...what's your problem with client side logging? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Thursday, October 23, 2008 5:57 PM To: arslist@ARSLIST.ORG Subject: RANT: Support Finally Got under my skin ** Can you please re-check the permissions for the user-id that you are using and try the same with the Demo user as well? Same behavior for Demo. The ID I am using is definitely a member of the Administrator group. It is my personal login. If it wasn't in the correct group the client would not permit me to even turn on the client side filter logging. As you can see from my original logs, that is not the case Kindly let me know in case of any concerns on this. Concerns? My concern is that BMC will extend the time it takes to properly address this issue by having me jump through the hoops of your scripted first level support procedures. I've been working with this product for 7 years. I know how client side logging is supposed to work. -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RANT: Support Finally Got under my skin
The funny thing is that if the group is changed, and you are not an explicit member, you can turn on filter logging as an admin, but the filters don't show up in the log. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, October 24, 2008 6:32 AM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under my skin I am almost scared to ask this question, Chris, but have you checked in the admin tool under File - Server Information, Log Files - Client Side Logging Group to see which group is set there? I don't think that your original issue was with logging, but I just thought that I would point out that it is possible to have a non-admin account perform filter logging. UPDATE: Even with this group changed, my admin account could perform filter logging. Strange.. I could have sworn that before I could not log on my admin account if the logging group was set to an explicit group of which I was not a member. Oh well, maybe I'm just special, at least that's what my Mom always told me. Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, October 23, 2008 9:16 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under my skin ** Out of curiosity...what's your problem with client side logging? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Thursday, October 23, 2008 5:57 PM To: arslist@ARSLIST.ORG Subject: RANT: Support Finally Got under my skin ** Can you please re-check the permissions for the user-id that you are using and try the same with the Demo user as well? Same behavior for Demo. The ID I am using is definitely a member of the Administrator group. It is my personal login. If it wasn't in the correct group the client would not permit me to even turn on the client side filter logging. As you can see from my original logs, that is not the case Kindly let me know in case of any concerns on this. Concerns? My concern is that BMC will extend the time it takes to properly address this issue by having me jump through the hoops of your scripted first level support procedures. I've been working with this product for 7 years. I know how client side logging is supposed to work. -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RANT: Support Finally Got under my skin
That's exactly what I see on my side when I'm an admin, and the client side logging group ISN'T Administrator, and I'm not an explicit member of the group that it is set to. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Friday, October 24, 2008 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under my skin ** So first of all my account has administrator permissions. Client side logging group is Administrator. Problem is the only content in the filter log file is a Start note and an End note. Here's the full content for an Incident Submission. WFLG /* Wed Oct 22 2008 16:33:32 */ WFLG Workflow Trace Log -- ON WFLG BMC Remedy User Version 7.1.00 WFLG /* Wed Oct 22 2008 16:33:46 */ WFLG Workflow Trace Log -- OFF BTW, this only happens on one of my environments. -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, October 23, 2008 10:16 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under my skin ** Out of curiosity...what's your problem with client side logging? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Thursday, October 23, 2008 5:57 PM To: arslist@ARSLIST.ORG Subject: RANT: Support Finally Got under my skin ** Can you please re-check the permissions for the user-id that you are using and try the same with the Demo user as well? Same behavior for Demo. The ID I am using is definitely a member of the Administrator group. It is my personal login. If it wasn't in the correct group the client would not permit me to even turn on the client side filter logging. As you can see from my original logs, that is not the case Kindly let me know in case of any concerns on this. Concerns? My concern is that BMC will extend the time it takes to properly address this issue by having me jump through the hoops of your scripted first level support procedures. I've been working with this product for 7 years. I know how client side logging is supposed to work. -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RANT: Support Finally Got under my skin
Wouldn't hurt. Typically the Server Side Group dropdown sorts things via Group ID instead of Name...and Admin is group 1, so it's always first on the list...if it's not the first one on the list selected I can see having problemsand if you search on the Group form, sort by Group ID and identify any groups with the same ID with different names, that may also cause you issues. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Friday, October 24, 2008 7:27 AM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under my skin ** Worth a look, I guess. This environment was originally a 7.0 ARS upgraded to 7.1. Should I check the group form for this? -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Friday, October 24, 2008 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under my skin ** Sorry to jump in here but ... Are you sure you don't have 2 groups of Administrator? I had that problem after the 6.3.0 to 7.1.0 upgrade. The upgrade added an additional set of groups with different group IDs. I had all sorts of strange things going on until I removed the incorrect (new) groups. It sounds like the server may think the client side group is set as Administrator (the new one). Fred _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Friday, October 24, 2008 8:00 AM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under my skin That's exactly what I see on my side when I'm an admin, and the client side logging group ISN'T Administrator, and I'm not an explicit member of the group that it is set to. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Friday, October 24, 2008 6:53 AM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under my skin So first of all my account has administrator permissions. Client side logging group is Administrator. Problem is the only content in the filter log file is a Start note and an End note. Here's the full content for an Incident Submission. WFLG /* Wed Oct 22 2008 16:33:32 */ WFLG Workflow Trace Log -- ON WFLG BMC Remedy User Version 7.1.00 WFLG /* Wed Oct 22 2008 16:33:46 */ WFLG Workflow Trace Log -- OFF BTW, this only happens on one of my environments. -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, October 23, 2008 10:16 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: Support Finally Got under my skin Out of curiosity...what's your problem with client side logging? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Thursday, October 23, 2008 5:57 PM To: arslist@ARSLIST.ORG Subject: RANT: Support Finally Got under my skin Can you please re-check the permissions for the user-id that you are using and try the same with the Demo user as well? Same behavior for Demo. The ID I am using is definitely a member of the Administrator group. It is my personal login. If it wasn't in the correct group the client would not permit me to even turn on the client side filter logging. As you can see from my original logs, that is not the case Kindly let me know in case of any concerns on this. Concerns? My concern is that BMC will extend the time it takes to properly address this issue by having me jump through the hoops of your scripted first level support procedures. I've been working with this product for 7 years. I know how client side logging is supposed to work. -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User operations halt while group cache is performed
Have you logged a defect on this problem? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marty.Thorin Sent: Friday, October 24, 2008 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: User operations halt while group cache is performed ** Be careful switching this to zero. We did this and ran into a memory problem. When in this mode and it needs to recache (such as a group change), it asks for a second copy in memory, does the update, starts running all new actions in the new workspace. Meanwhile the old workspace is kept until all actions are done. Then the old memory is freed. Sounds great, right? Although the AR System freed the memory, Solaris did not. We found ourselves running out of RAM and had to switch modes. We do all major changes to production after hours. These include group changes (but not group membership), form changes, and a bunch of other things. It takes six minutes to recache when our system is idle. I understand ARS 7.1 continues to have this issue. Thorin _ From: Hall Chad - chahal [mailto:[EMAIL PROTECTED] Sent: Thursday, October 23, 2008 3:29 PM Subject: Re: User operations halt while group cache is performed ** If you set Cache-Mode to 0 then workflow changes, like group and user changes, will recache silently without affecting users. Chad Hall (501) 342-2650 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Halstead Sent: Thursday, October 23, 2008 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: User operations halt while group cache is performed ** Yes, we do have the Cache-Mode set to 1 in our ar.conf file. Also, thanks for the hint on the arthread.log file. I guess when I change the Cache-Mode in our ar.conf i'll also add the Copy-Cache-Logging command in there as well. By setting this value to 0, would workflow changes essentially behave same then? On Thu, Oct 23, 2008 at 12:13 PM, Hall Chad - chahal [EMAIL PROTECTED] wrote: ** Do you have development cache mode enabled? If so, it handles caching differently. With this enabled it will block all users until the change is complete. Its ideal for development environments because the changes happen faster. With this disabled, it creates a copy of the cache and only replaces it once all active API calls have completed so that users aren't impacted. Look in ar.cfg for the Cache-Mode: tag. If its set to 1, then you're in development mode and that's your problem. If its set to 0, or if its not present in your ar.cfg at all, then you're in production mode and your root cause is still a mystery. There was also a 6.3 bug (although I think it was prior to patch 20) that caused users to lock up during a group recache. Although it may have been specific to dynamic group updates only. I can't remember exactly. Chad Hall (501) 342-2650 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Thursday, October 23, 2008 12:36 PM To: arslist@ARSLIST.ORG Subject: Re: User operations halt while group cache is performed We have the same behavior here. You can see the recache operations in arthread.log if you turn on thread logging and add the ar.conf setting Copy-Cache-Logging: T This is from a 7.1 system so I don't know if it applies to 6.x THRD /* Wed Oct 22 2008 15:29:17.5320 */ CopyCache Begin: rpcCallProc=41 user=Remedy Application Service tid=2364 rpcId=2371423 THRD /* Wed Oct 22 2008 15:35:10.0060 */ CopyCache End Because of this we only perform group additions, deletions and modifications off-hours. Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] http://www.kohls.com/ www.Kohls.com Robert Halstead [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/23/2008 11:40 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject User operations halt while group cache is performed ** Hi guys, Hope you all are having a great day. I have an slight issue and some questions that I hope someone could help shed some light on before I take this to BMC support. Recently, we did some group changes via the group form which caused a group-cache update to be performed on the servers. During this time, the CPU of our first server jumped to 90% and sustained that for at least 3-4 minutes. During this time no user could operate in Remedy at all. All other operations came to a screeching halt while this was being done. Is this the norm for a group-cache update? I thought I read in the docs that when a group-cache update occurs, only the admin thread is used and should not affect other list and fast threads from using the system. There will be some performance
Re: Adding days to a Date field in a qualification doesn't work
have you tried 'my_date_field' ($DATE$ + 182) so that it will add 182 to the date before doing the compare? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Monday, October 27, 2008 8:27 AM To: arslist@ARSLIST.ORG Subject: Adding days to a Date field in a qualification doesn't work Hi Listers, I have a date field on my form and I want to check, if the date entered isn't later than 6 months from now. I have an Active Link with the following qualification: 'my_date_field' $DATE$ + 182 This doesn't work. 'my_date_field' $DATE$ works just fine. As soon as I try to add any number the $DATE$ variable it stops working. Why? Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
Oh...I know why it's not workingbecause $DATE$ can be used for both Date and Date/Time fieldsand remedy probably does some dynamic stuff to the value when you are doing a compare with a date field...so what you may need to do is setfield ztmp_datefield = $DATE$ setfield ztmp_datefield = +182 then in another filter my_date_field ztmp_datefield I bet that would work -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: Monday, October 27, 2008 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work Try 'my_date_field' ($DATE$ + 15724800) Humor me Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Monday, October 27, 2008 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work 'my_date_field' ($DATE$ + 182) so that it will add 182 to the date before doing the compare? Yes, that's exactly what I did. Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Carriage Return
You need to open up the edit box for the setfield, and where you want the enter put + , then press enter and put your end quote (or more text if you want)...and when you answer ok to the edit box you will see a vertical black box where your enter is. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Trevino, Rick Sent: Monday, October 27, 2008 9:24 AM To: arslist@ARSLIST.ORG Subject: Carriage Return ** Hello, Does anyone know how to use a carriage return included in a value. Example: Field name: Value :field + $field name$ + would like carriage return then $field Name$ + $field name$ Data Field Field Field Version7.0.1 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Quick Question: RedHat with MS-SQL?
Due to the fact that Remedy uses 'native libraries' to connect to the DB, and MS doesn't publish native libraries to connect to MS SQL, then Remedy doesn't support that combination. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Geozos Sent: Monday, October 27, 2008 10:01 AM To: arslist@ARSLIST.ORG Subject: Quick Question: RedHat with MS-SQL? ** I think I already know the answer here based on the product compatibility chart (no), but I have a customer who is a fairly adamant RedHat shop, but at the same time their DB licensing is all MS-SQL. Is anybody out there running this combo, and/or is it supported? Many Thanks in Advance, Herb Geozos __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Escalation Threads
Escalations by default run in 1 (pool/thread), if you have some long running escalations/escalations you want running concurrently you will need to increase the thread count to accommodate as many as you want to run simultaneously, and then edit the escalations to run in specific pools, this will define which thread they run in. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, October 28, 2008 9:11 AM To: arslist@ARSLIST.ORG Subject: Escalation Threads ** I was wondering does anyone know what a good numbering is for the AR Escalation threads, min/max. We have a Large system, with about 100,000 incidents just to give you an idea. We have all applications, Service Desk, Change Management, CMDB, Asset, SLM etc... For some reason our escalations started to almost stop the other day and we looked and it was set to 1:1. Kevin Begosh, RSP __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
In this situation you would need the escalation to modify EVERY record, and have a series of filters fire on modify that performed the remove on only those records that matched -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, October 29, 2008 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work Mark, I'm having the same problems with Date fields for some time now (these are Date only fields, not Date/Time fields). I think it DOES have something to do with the quotation marks. When I do this: 'mydate' 6/21/2008 it works, But when I do: 'mydate' ($DATE$ - (((60 * 60) * 24) * 120)) It doesn't work. I've tried 'mydate' ($DATE$ - (((60 * 60) * 24) * 120)) as well. I've tried 'mydate' ($TIMESTAMP$ - (((60 * 60) * 24) * 120)) as well. I like LJ's suggestion, but the question is, where does the ztmp_datefield field go if you are doing a escalation? On every single record? (I would like to delete all records that are more than 120 days old) note to self: NEVER use date fields. ALWAYS use Date/Time fields and make the display type Date if you want a date field If 'mydate' was a date/time field (whether it be displayed as date or date/time) this query would work just fine Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Tuesday, October 28, 2008 6:56 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work An easy way to do this is to use the multipliers. You will also need to use $TIMESTAMP$ 'my_date_field' ($TIMESTAMP$ + (60*60*24*182)) $TIMESTAMP$ returns the number of seconds elapsed since midnight Coordinated Universal Time (UTC) of January 1, 1970. Guess what platform Remedy ARS was first built upon? That's right UNIX. There used to be 3 clients. Anyone know what they were? Note: Remedy ARS was built before there was a Public Internet. Come to think of it, there may have been 4 clients at one time, but there may not have been one for IBM OS/2. When you do it this way, you can substitute a $variable or a number whenever you like. I've tried that too, of course. When your my_date_field is a DATE field the example you're showing will n o t work. At least on my 6.3 patch 024 it just doesn't work. Thanks anyway! Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error during Import : a field exceeds the maximum size allowed. (ARERR 4226)
You could try turning on filter logging...it may be a push to another form that's causing the issue... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Wednesday, October 29, 2008 1:54 PM To: arslist@ARSLIST.ORG Subject: Error during Import : a field exceeds the maximum size allowed. (ARERR 4226) ** Hi all, I know this might be a silly question, but I cant seem to find the fieldId that was responsible for failure while importing record. The error says a field exceeds the maximum size, but it doesnt mention fieldID of that field. Is there a way to find it or am I missing something here? Thanks Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: keeping Server and Admin tool versions in sync
I typically try to keep Version/Patch in sync...but in the situation that you describe below, you obviously can't install Patch 5 of the Admin tool...so you can't do it. I'm personally on Patch 3 of the Admin tool because I didn't like Patch 4and can't go to 5so in that situation I would say, keep them as in sync as possible. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ivan Runions Sent: Thursday, October 30, 2008 2:22 PM To: arslist@ARSLIST.ORG Subject: keeping Server and Admin tool versions in sync As per recommended procedure, it is best to keep the Server and Admin tool versions in sync. Is it also mandatory to keep the patch levels in sync? The reason I ask, is that upon downloading ARS 7.1.00 patch 005, I note a server component, but no new Admin tool. The newest release of an Admin tool appears to be ARS 7.1.00 patch 004. Since I'm upgrading from ARS 7.1.00 patch 002 do I: a) not worry about patch levels, as long as the versions match b) upgrade the server to patch 5 and upgrade Admin tool to patch 4 (ie. they don't match, but it's the newest available). -ivan- -- Ivan Runions Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: keeping Server and Admin tool versions in sync
There is a nasty little annoying bug introduced in patch 3 for the server that made me avoid it and 4 till it was fixed in 5...it has to do with a filter push action set to modify the first record...in that situation, if there is more than one record to modify it throws an error to the client about the number exceeding the max recordsit was introduced in 3, there in 4, fixed in 5so I say if you are going from 2, go straight to 5 for the server...5 for the client, and I guess 4 for the admin. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ivan Runions Sent: Thursday, October 30, 2008 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: keeping Server and Admin tool versions in sync re: can't go to 5 why not? I need to go from patch 2 to at least patch 3, and was told basically go to 5... it won't hurt. -ivan- LJ Longwing wrote: I typically try to keep Version/Patch in sync...but in the situation that you describe below, you obviously can't install Patch 5 of the Admin tool...so you can't do it. I'm personally on Patch 3 of the Admin tool because I didn't like Patch 4and can't go to 5so in that situation I would say, keep them as in sync as possible. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ivan Runions Sent: Thursday, October 30, 2008 2:22 PM To: arslist@ARSLIST.ORG Subject: keeping Server and Admin tool versions in sync As per recommended procedure, it is best to keep the Server and Admin tool versions in sync. Is it also mandatory to keep the patch levels in sync? The reason I ask, is that upon downloading ARS 7.1.00 patch 005, I note a server component, but no new Admin tool. The newest release of an Admin tool appears to be ARS 7.1.00 patch 004. Since I'm upgrading from ARS 7.1.00 patch 002 do I: a) not worry about patch levels, as long as the versions match b) upgrade the server to patch 5 and upgrade Admin tool to patch 4 (ie. they don't match, but it's the newest available). -ivan- -- Ivan Runions Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Ivan Runions Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error during Import : a field exceeds the maximum size allowed. (ARERR 4226)
when I've encountered this in the past I just looked at the import file and looked for 'long' rows...and checked the length of the fields those were going into... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, October 31, 2008 7:19 AM To: arslist@ARSLIST.ORG Subject: Re: Error during Import : a field exceeds the maximum size allowed. (ARERR 4226) Then my guess is that the Import tool itself is issuing the message. (But that is hard to tell without the actual ARERR, ARNOTE, ARWARN number.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Oct 29, 2008 at 3:59 PM, Chintan Shah [EMAIL PROTECTED] wrote: ** I verified that there is no workflow firing on Merge for that form. Thanks Chintan. --- On Wed, 10/29/08, LJ Longwing [EMAIL PROTECTED] wrote: From: LJ Longwing [EMAIL PROTECTED] Subject: Re: Error during Import : a field exceeds the maximum size allowed. (ARERR 4226) To: arslist@ARSLIST.ORG Date: Wednesday, October 29, 2008, 1:19 PM ** You could try turning on filter logging...it may be a push to another form that's causing the issue... From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Wednesday, October 29, 2008 1:54 PM To: arslist@ARSLIST.ORG Subject: Error during Import : a field exceeds the maximum size allowed. (ARERR 4226) ** Hi all, I know this might be a silly question, but I cant seem to find the fieldId that was responsible for failure while importing record. The error says a field exceeds the maximum size, but it doesnt mention fieldID of that field. Is there a way to find it or am I missing something here? Thanks Chintan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RSP 7.X?
When I took RAD 2 years ago it wasn't too hard, simple things like how to take a requirements doc and turn it into functional requirements, how to get information from the customer that they didn't initially provide, that sort of thing. I was told that the entire process would be changing significantly and be more ITSM based than generic like I dealt with... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Tuesday, November 04, 2008 11:21 AM To: arslist@ARSLIST.ORG Subject: RSP 7.X? ** I'm thinking about taking the BMC Remedy AR System 7.x: Application Requirements Analysis, Design Development class and getting my RSP certification. If anyone has taken it, what's the level of difficulty in your opinion? I was going to take it in March, but at the end of 2008, simply taking the What's New in 7.x is not going to be good enough anymore. Here's what I've taken so far: BMC Remedy AR System 6.x: Administering - Part 1 (WBT) BMC Remedy AR System 6.x: Administering - Part 2 BMC Remedy AR System 6.x: Administering - Part 3 BMC Remedy AR System 7.x: Performance Tuning and Troubleshooting If I take Remedy AR System 7.x: Application Requirements Analysis, Design Development and take the test before 2008, I'll only have to take the What's New in 7.x WBT (which I think I already took) After 2008, you have to either take 7.x Part 1, 2, and 3, or take an equivalency exam for Part 1 and 2 (and still take the class for Part 3) for 7.x. So now I'm going to have to take this class in December and I was hoping for a nice holiday with no studying, but I guess that's not going to be. When studying for this exam, are the books the main resource? Thanks everyone! Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Microsoft MapPoint
I worked on a system once that needed GIS Located points on a map for incidents. What was basically done is that each site that could have an incident built against it had its lat and long loaded into a table, and I published a web service for MapPoint to poll on a specified period, this web service provided them basic information that they wanted in mouse hover events and they placed the ticket data on the map based on the lat and long stored for that site... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 04, 2008 11:32 AM To: arslist@ARSLIST.ORG Subject: Microsoft MapPoint Does anyone out there have any experience with integrating Remedy with MapPoint? I am trying to put something together to pass data from Remedy to MapPoint on demand. Thanks, Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL Log question
Typically I consider the 'ok' to be the finish of the statement before itbut are these both on separate threads, or are you dealing with a delay you are trying to figure out? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Wednesday, November 05, 2008 6:00 PM To: arslist@ARSLIST.ORG Subject: SQL Log question I'm wondering how I should read this sql log. Can someone help me out? /* Wed Nov 05 2008 15:01:47.4860 */SELECT helpText,changeDiary,objProp,owner,lastChanged FROM arschema WHERE (schemaId = 973) /* Wed Nov 05 2008 15:01:47.4860 */OK /* Wed Nov 05 2008 15:01:56.6300 */SELECT name, actlinkId, alOrder, executeMask, controlfieldId FROM actlink WHERE actlinkId IN(3556,3557,3558,3559,3560,3561,3562,3563,3941,3942,3943,3944,3945,3957,395 8,3959,3960,3961,3962,3963,3964,3965,3966,3967,3968,3969,3970,3971,3972,3973 ,3974,3975,3977,3979,3980,3981,3982,3984,7880,7891,7893,7894,7952,7953,7954, 7955,7956,7957,7958,7959,7960,7961,7962,7963,7964,7965,7966,7967,7968,7987,7 988,7989,7990,7991,7992,7993,7994,8795,8796,10696,10697,10698,11145,11146,11 147,11148,11149,11150,11151,11152,11153,11154,11155,11156,11157,11158,11159, 11160,11161,11162,11163,11164,11165,11166,11167,11168,11169,11170,11171,1117 2,11173,11174,11175,11176,11177,11178,11179,11180,11181,11182,11183,11184,11 185,11186,11187,11188,11189,11190,11191,11192,11193,11194,11195,11196,11197, 11198,11199,11200,11201,11202,11203,11204,11205,11206,11207,11208,11209,1121 0,11211,11212,11213,11214,11215,11216,11217,11218,11219,11220,11221,11222,11 223,11224,11225,11226,11227,11228,11229,11230,11231,11232,11233,11234,11235, 11236,11237,11238,11239,11240,11241,11242,11243,11244,11245,11246,11247,1124 8,11249,11250,11251,11252,11253,11254,11255,11256,11257,11258,11259,11260,11 261,11262,11263,11264,11265,11266,11267,11268,11269,11270,11271,11272) ORDER BY 2 ASC /* Wed Nov 05 2008 15:01:56.7090 */OK There is a 8 second gap between the first query and the second. So my question is, does the OK line represent Remedy saying that it's ready to send the query off to SQL or does it represent that Remedy received the response from SQL and to move on to the next instruction. I'm trying to figure out why some operations are running really slow and the dba is asking me what the OK represents. Thanks for any help Dylan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Picking a file up
Lesse...brainstorming Create a regular form for holding the records that are successful Create an escalation on User that files on qual 1=2, and add an else action push to the form you just created that creates a record On the from you created, create a series of filters that fire on submit. One of them will be a runprocess of PERFORM-ACTION-ADD-ATTACHMENT field_ID [ file_name ] where field ID is the attachment field on the form you want it to be put on, and filename is the csv file you want to attach I assume you don't want to attach the same file multiple times...so you would then probably have another filter/action that goes in and removes the file from the filesystem Then you could have another filter check to see if the attachment field contains the file you were looking for, and if it doesn't have it delete the record, this would make it so that only records that actually grabbed the csv would still exist at the end of the process You then need a filter that will put that attachment where you actually want it of course. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Friday, November 07, 2008 11:56 AM To: arslist@ARSLIST.ORG Subject: Picking a file up ** ARS 6.3 ITSM 5.5 Solaris 9i Oracle I'm sure there is a way to do this, but for the life of me, I can't remember how! I have a .csv file that is going to be delivered to a directory on my Remedy box. I want my server to check for a .csv file on a regular basis, and if it finds one, pick it up and attach it to a form. Any suggestions? -- Warren R. Baltimore II Remedy Developer 410-533-5367 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: IP address change - HELP
What box did you change the ip address on? The Remedy server or the Oracle? If it was the oracle, did you update your tnsnames.ora file on the remedy server? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Koski, David Sent: Tuesday, November 11, 2008 6:58 AM To: arslist@ARSLIST.ORG Subject: IP address change - HELP ** We recently changed the IP address on a new box from a public address to a private address. DNS has been updated, /etc/hosts (linux system), etc. Now ARS won't fire up. Oracle seems to be running fine and we can connect to it via SQL, however ARS seems to be having problems. The startup starts armonitor and arserverd but never starts the email engine or plugins. It doesn't appear the arserverd is fully starting. The TCP port is never opening. After startup the system sits for a while and then comes back with the following errors (Which doesn't seem to make sense, how can TNS time out but then immediately tell me the database is available): Tue Nov 11 08:46:34 2008 390600 : Failure during SQL operation to the database (ARERR 552) Tue Nov 11 08:46:34 2008 ORA-12170: TNS:Connect timeout occurred Tue Nov 11 08:46:49 2008 390600 : SQL database is now available (ARNOTE 592) The listener is running, everything is pointed right (We didn't change anything in the ARS or Oracle configs, just moved the DNS and changed the IPs) and the host firewall (as well as the departmental firewall) so no blocking. Does anyone have a clue? Has anyone seen this? Thanks David __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Table columns on mid-tier
If the users set the columns to the width they want, they can go into properties and save the settings...if you have a preference server set it'll save it there and they won't need to do it every time they log in. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahan, Janet L [EQ] Sent: Wednesday, November 12, 2008 7:42 AM To: arslist@ARSLIST.ORG Subject: Table columns on mid-tier ** We are on AR server version 6.0.1 patch patch 1351 and using mid-tier version 7.0.0. I have tried searching the BMC knowledge base but cannot find an answer to this question: Is there a way to set table columns to a certain size that doesn't change each time the user logs in? On the earlier version of mid-tier 6.x the tables looked good but now they shift and the user has to resize it on each login. Thanks, Janet This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Command line program to list all workflow elements
Are you possibly talking about the driver program? It's included with the API if I remember correctly, through various options it will tell you anything you want to know about any object in the system. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, November 13, 2008 7:37 AM To: arslist@ARSLIST.ORG Subject: Command line program to list all workflow elements ** Good morning All, I remember a utility back in the 4.x and 5.x days that would allow you from a command line list the forms or any other workflow elements. Does anyone know if this is still around or has been remade for 7.x and if so what is it called? As always thanks and have a nice day, hbr -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: how can I capture system ID
What client are you using? MidTier or Native Client?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of gok's
Sent: Thursday, November 13, 2008 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: how can I capture system ID
HI,
Thank you for you responce's I mean OS log in ID not ARS log in ID.
If any body got ideas please post
thank you.
Kaiser Norm E CIV USAF 96 CS/SCCE wrote:
Gok:
I assume by LAN ID you mean the user's username?
If you're trying to capture this through the Midtier, you could try
this:
Create a little Java function in a .jsp file and put it in your shared
folder on your Midtier:
Name the file something like /arsys/shared/get_remote_user.jsp.
get_remote_user.jsp contains:
function env_ip_var()
{
var return_value = %=request.getRemoteUser()%; return
(return_value) }
In the Web Header content of the form you want to capture this on,
add...
SCRIPT src=/arsys/shared/get_remote_user.jsp
language=JavaScript/SCRIPT
To set a field with the data from the JavaScript functions do the
following in an active link...
Run Process Command Line:
javascript:window.F().DoSet(env_hostname());
Be sure to change with the field ID of the field you want to
set.
I think this might work.
Norm
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of gok's
Sent: Thursday, November 13, 2008 8:38 AM
To: arslist@ARSLIST.ORG
Subject: how can I capture system ID
HI,
I want set to capture user id or lan ID how can I do that.
I am using ARS 7.0
database sybase
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Re: how can I capture system ID
I see in a separate thread that you seem to be in good hands with Theo. One
comment regarding getting the login ID via javascript, experiments in this
realm have shown me that you can't be using your IIS (if it is IIS that you
are on) in anonymous mode, otherwise it won't be able to pass the
information onto MidTier.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of gok's
Sent: Thursday, November 13, 2008 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: how can I capture system ID
well I am using mid tier
thanks
LJ LongWing (Head) wrote:
What client are you using? MidTier or Native Client?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of gok's
Sent: Thursday, November 13, 2008 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: how can I capture system ID
HI,
Thank you for you responce's I mean OS log in ID not ARS log in ID.
If any body got ideas please post
thank you.
Kaiser Norm E CIV USAF 96 CS/SCCE wrote:
Gok:
I assume by LAN ID you mean the user's username?
If you're trying to capture this through the Midtier, you could try
this:
Create a little Java function in a .jsp file and put it in your shared
folder on your Midtier:
Name the file something like /arsys/shared/get_remote_user.jsp.
get_remote_user.jsp contains:
function env_ip_var()
{
var return_value = %=request.getRemoteUser()%; return
(return_value) }
In the Web Header content of the form you want to capture this on,
add...
SCRIPT src=/arsys/shared/get_remote_user.jsp
language=JavaScript/SCRIPT
To set a field with the data from the JavaScript functions do the
following in an active link...
Run Process Command Line:
javascript:window.F().DoSet(env_hostname());
Be sure to change with the field ID of the field you want to
set.
I think this might work.
Norm
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of gok's
Sent: Thursday, November 13, 2008 8:38 AM
To: arslist@ARSLIST.ORG
Subject: how can I capture system ID
HI,
I want set to capture user id or lan ID how can I do that.
I am using ARS 7.0
database sybase
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Re: API User Access - Can it be limited?
Susan, I'm not familiar with the requirement that you are talking about that requires the user to be an Admin. From my understanding, any API tool can use any user that's valid in the system for the function they are trying to do, and due to the fact that the user tool is nothing more than a vendor provided api client...I'm wondering where you got that information. If my understanding is correct you could have the user account in question be a read only user account that had permissions only to pull the information it needs, and create records in the staging table. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, November 13, 2008 8:22 PM To: arslist@ARSLIST.ORG Subject: API User Access - Can it be limited? ** Hi Everyone, This will be our first plunge into the world of Remedy API creation. We have a portal page through a java application that we're going to let our external customers submit Help Tickets on. We'll be using the API to take the info on that portal page and submit to a staging form in Remedy. From there it's all covered with regular filters to create the HT and retrieve all other required field information to complete the record properly. The API will also be retrieving information from various forms for menu type fields and to show open HTs. My question is: I know I have to create a Remedy User account and from what I've researched I have to give the account admin rights. That makes me very nervous. That means I'll be giving an outside group power within Remedy and they have a history of over utilizing rights. Is there a way for me to limit their 'write' permissions to just that staging form? I haven't used subadmin permissions either. I lead a sheltered life as a one-person shop, all powerful Remedy Queen. Could I create a separate permission group with only that API User in it and give that group change rights on all the fields on the form. Then give the form subadmin rights for that group also. Would that satisfy the API's requirements? The API will be getting information from several forms, does it require more than Read rights to obtain the info. The API will only be submitting to the one staging form. I appreciate your help. Thanks, Susan ARS v7.0.1P3 platform, user, admin Oracle 10g Windows 2003 server API - I provided them with the 7.1 API documentation Susan Palmer Enterprise Remedy Developer and Administrator ShopperTrak RCT Corporation 200 W Monroe St 11th Floor Chicago, IL 60606 Office 312-529-5325 Cell 312-502-7687 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: API User Access - Can it be limited?
I typically run my API apps as admin because I'm doing things like exporting/importing workflow and such, which requires adminbut yea...any user should work...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Friday, November 14, 2008 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: API User Access - Can it be limited? ** Carey and LJ, Thanks for the help. As I look back through my notes from earlier this year I'm not sure where I got that idea ... lol It's even better than they can have only Read license. I can put them in the general permission group that does have Change permissions but since the account will have only a Read license I don't have to worry about them updating existing records. With the Read license they can submit to the staging form. That's much better. Thanks again, Susan On Thu, Nov 13, 2008 at 11:26 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** Susan, I'm not familiar with the requirement that you are talking about that requires the user to be an Admin. From my understanding, any API tool can use any user that's valid in the system for the function they are trying to do, and due to the fact that the user tool is nothing more than a vendor provided api client...I'm wondering where you got that information. If my understanding is correct you could have the user account in question be a read only user account that had permissions only to pull the information it needs, and create records in the staging table. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, November 13, 2008 8:22 PM To: arslist@ARSLIST.ORG Subject: API User Access - Can it be limited? ** Hi Everyone, This will be our first plunge into the world of Remedy API creation. We have a portal page through a java application that we're going to let our external customers submit Help Tickets on. We'll be using the API to take the info on that portal page and submit to a staging form in Remedy. From there it's all covered with regular filters to create the HT and retrieve all other required field information to complete the record properly. The API will also be retrieving information from various forms for menu type fields and to show open HTs. My question is: I know I have to create a Remedy User account and from what I've researched I have to give the account admin rights. That makes me very nervous. That means I'll be giving an outside group power within Remedy and they have a history of over utilizing rights. Is there a way for me to limit their 'write' permissions to just that staging form? I haven't used subadmin permissions either. I lead a sheltered life as a one-person shop, all powerful Remedy Queen. Could I create a separate permission group with only that API User in it and give that group change rights on all the fields on the form. Then give the form subadmin rights for that group also. Would that satisfy the API's requirements? The API will be getting information from several forms, does it require more than Read rights to obtain the info. The API will only be submitting to the one staging form. I appreciate your help. Thanks, Susan ARS v7.0.1P3 platform, user, admin Oracle 10g Windows 2003 server API - I provided them with the 7.1 API documentation Susan Palmer Enterprise Remedy Developer and Administrator ShopperTrak RCT Corporation 200 W Monroe St 11th Floor Chicago, IL 60606 Office 312-529-5325 Cell 312-502-7687 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: API User Access - Can it be limited?
I seem to remember that in at least one instance, maybe when 6.0 or 6.3 first came out that they changed using the import tool to only administrative users. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, November 14, 2008 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: API User Access - Can it be limited? Susan, Actually even a regular user can import data. (even overwriting existing data) They just need a real license and change access to field 1 and the rest of the fields that they are going to be changing. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Nov 14, 2008 at 11:47 AM, Susan Palmer [EMAIL PROTECTED] wrote: ** I think the original project that was going to use API was updating (importing) data to existing records which may have been where I got the admin idea from. Just didn't translate the difference to this project. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Engine 7.1 P5
Yes...I'm running the following configuration Mid Tier Version 7.1.00 Patch 005 200809100630 Web Server Information Apache Tomcat/5.5.17 Operating System NameWindows 2003 Java Version 1.6.0_03 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bala Patel Sent: Monday, November 17, 2008 12:09 PM To: arslist@ARSLIST.ORG Subject: Email Engine 7.1 P5 ** All, ARS version 7.1 Patch5 Windows 2003 SQL 2005 DB Is anyone using java 1.6 for the Email Engine and Mid-Tier? Java was automatically updated and I want to see if I can just leave this version. I don't see on compatibility matrix. Regards, Bala Patel Independent Consultant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Intermittent, Spotty ARS Performance
I'm assuming there are no messages going into the arerror.log or anything like that? How about the armonitor.log? Try turning on Thread logging (very small output) and see if you can see anything happening with threads at the time it hangs. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Monday, November 24, 2008 10:03 AM To: arslist@ARSLIST.ORG Subject: Intermittent, Spotty ARS Performance ** Hi everyone: This problem has me perplexed. At a site I support, the Remedy server inexplicably stops responding to requests. It's very intermittent. It runs fine for awhile, then seemingly without warning, it just hangs. Users attempting to log on get stuck at the Setting server port dialog, which eventually times out. Other users who are already logged who try to pull up a ticket get stuck at a blank screen that never comes back. To resolve the issue, they have to bounce the Remedy server service. The system works for awhile.until it hangs up again. Any ideas what might be causing this? - I have monitored CPU utilization when this occurs, and the CPU hums along at about 3% - 5% utilization - Network utilization is flat-lined whenever this occurs (i.e., no spike) - Memory utilization appears normal - CNET bandwidth tests resolve to better than dedicated T1 performance (for what that's worth) Any thoughts are greatly appreciated. The interesting thing is, we have the same exact Remedy apps running on the same exact type of server in the same exact environment in four other locations, and those four other locations never experience any problems. Norm Remedy ARS 6.3 Microsoft SQL 2000 SP4 Microsoft Windows 2000 SP2 100% Custom Apps - No ITSM __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Java API Question
If you would like to get a list of existing Field ID's on a form you want to look to your ARServerUser object and use the method getListField. You would want to use the form and the constant Constants.AR_FIELD_TYPE_ALL leaving the 3rd parameter either non existent, or set it to 0 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Phil Murnane Sent: Monday, November 24, 2008 10:12 AM To: arslist@ARSLIST.ORG Subject: Java API Question I'm using the 7.1 Java API to create a new field on a form. Be All: I'm using the 7.1 Java API to create a new field on a form. Before creating the field, I'd like to make sure a field with the same Field ID does not already exist. I found the isPresent() method of the Field object in the javadocs, but since a generic Field cannot be instantiated (must use CharacterField or IntegerField, etc), how do I use isPresent() to check for any type existing field with a given Field ID? Do I have to first check for an AttachmentField, then check for an AttachmentPoolField, then check for a CharacterField, etc? Sorry if this is a dumb question -- I'm new at this OO programming stuff. TIA, --Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL Reporing Services - making sense of Remedy Table structure
One slight correction, Date/Time fields are Unix epoch of 1/1/1970. Date fields have a different epoch -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of RFrench Sent: Monday, November 24, 2008 1:08 PM To: arslist@ARSLIST.ORG Subject: Re: SQL Reporing Services - making sense of Remedy Table structure Welcome to the joy of reporting from Remedy :- There is database documentation, IMHO its as good as some m/soft documentation l have found. If anyone understands it please let me know! Well done for using the tables, the OBDC link that is supplied is unless to say the least, in particular for advance reporting esp enterprise reporting. Some banana skins, to be aware of Date fields are epoch dates e.g. number of seconds after 01/01/1970 00:00:00 this can be solved using TSQL functions. On the forms you will see a pull down list, the values stored in the field, are a numeric value. However you can use a function, to look up the value. I have TSQL functions for the above done in SQL 2005 if you want. Some of the look up values between the tables are not obvious to the say the least, the HPD_Help_Desk form and the SLA form springs to mind. I do not have the details to hand at the moment as I'm at home. This is particular ITSM, where a number of the relationships as based on GUID number's. I'm sure its in the system somewhere however l have not found it yet. Nor does there seem to be any central point of information, be that website or document. When a form is created, a corresponding view with the same name is created. So you will find a view called HPD_Help_Desk, which corresponds to the form of the same name. From what l can see of your reporting requirements, l agree with Matthew Gayford. My job is reporting, at the moment l report from 3 versions of Remedy. As l say to date whilst l have resolved a number of challenges, there are gaps in my knowledge which l would like to plug. We also looking to use SSRS as some point future to provide report for our customers. Regards Robert French -- View this message in context: http://www.nabble.com/SQL-Reporing-Services---making-sense-of-Remedy-Table-s tructure-tp20626113p20668739.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy 4.0 or 4.5
If I remember the 4.x days correctly, the license tool was either an xwindows thing where you had to get into your server via an x client (if your server was unix of course) and launch it that way...or if you server was windows you could just look for license.exe in the server directorywhat kind of host are these old servers on? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Veanna Carr Sent: Monday, November 24, 2008 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 4.0 or 4.5 ** Hi Joe, Thanks for responding. We have the ARSystem install, but not the client tools install. We need the licensing tool, or the knowledge of how it was done back then. BMC has been helpful and gave us a 5.1 licensing tool, it's supposed to be compatible, but we're getting an ARERR 91 RPC procedure unavailable. Which makes me think it's a different way of licensing. We can wait until Thursday. I have the new machine installed and we're testing it. We had planned to move it tomorrow, but we'll wait until Monday. Veanna --- On Mon, 11/24/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: Remedy 4.0 or 4.5 To: arslist@ARSLIST.ORG Date: Monday, November 24, 2008, 5:33 PM ** Veanna, These are old versions - more than 3 major versions old, so will no longer be available for download from the Remedy website. Remedy support, supports upto 3 major releases so currently will support only upto 6.0 and in a few months upto 6.3 after 7.5 is released. Your best chances are trying to source them from your old backups of software. I think I have those two versions at home but am at home away from home at the moment in Connecticut and wont return to New Jersey where I currently reside till Thursday. If you can wait that long, I can look them up for you. I have the files necesasry for windows. Not sure if I have unix installers backed up to CD. Joe _ From: Veanna Carr [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, November 24, 2008 6:06:52 PM Subject: Remedy 4.0 or 4.5 ** Hi Everyone, Does anyone know where I can get the files for v4.0 or v4.5? I especially need the cleint tools - licensing tool. We need to move a legacy system to a new location. ARListening __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL Reporing Services - making sense of Remedy Table structure
RFrench, You will find that the people in this forum likely have most, if not all of the information that you are looking for. If you provide the details of your environment, and what you are looking for, where you have tried, and maybe even where you looked to try to find the right informationthis forum will likely bridge the gap of your inexperience and bring you up to speed fairly quicklynow...to provide a bit of information to answer your question...even though I'm sure it's not what you meanthere you go. The information is stored mainly in the T tables, the H tables are used strictly for Status History storage (unless you have that turned off that is)...and the B tables store the binary data associated with the records in T if you happen to have attachment fields on that form. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of RFrench Sent: Monday, November 24, 2008 4:12 PM To: arslist@ARSLIST.ORG Subject: Re: SQL Reporing Services - making sense of Remedy Table structure Thanks for that, for me personally speaking it raises another issue where %*% is all this information. I have only been in my role for about 8 months, l have reached the conculsion that l am missing something. There is obviously plenty of information and experience regarding the backend database, and some other issue, but finding it is another issue althogher. My experience so far, is find one bit of information here then another bit somewhere else, yet very little is documented, in any meaning form. Sorry for the rant Remedy is an excellent product however even in my short experience there are things missing. Not least of all documenation. Guess now l have managed to start posting l might be asking some more questions =) -- View this message in context: http://www.nabble.com/SQL-Reporing-Services---making-sense-of-Remedy-Table-s tructure-tp20626113p20672036.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy 4.0 or 4.5
I only remember it because it was the only thing in the entire world I needed exceed forand I was constantly being bugged by licensing about if I really needed the license. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, November 24, 2008 6:38 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 4.0 or 4.5 ** Oh yea I nearly forgot about intializing xwindows on the terminal client if you wanted to run the license tool. That was needed to run the graphical tool. Joe _ From: LJ Longwing [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, November 24, 2008 8:30:43 PM Subject: Re: Remedy 4.0 or 4.5 ** If I remember the 4.x days correctly, the license tool was either an xwindows thing where you had to get into your server via an x client (if your server was unix of course) and launch it that way...or if you server was windows you could just look for license.exe in the server directorywhat kind of host are these old servers on? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Veanna Carr Sent: Monday, November 24, 2008 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 4.0 or 4.5 ** Hi Joe, Thanks for responding. We have the ARSystem install, but not the client tools install. We need the licensing tool, or the knowledge of how it was done back then. BMC has been helpful and gave us a 5.1 licensing tool, it's supposed to be compatible, but we're getting an ARERR 91 RPC procedure unavailable. Which makes me think it's a different way of licensing. We can wait until Thursday. I have the new machine installed and we're testing it. We had planned to move it tomorrow, but we'll wait until Monday. Veanna --- On Mon, 11/24/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: Remedy 4.0 or 4.5 To: arslist@ARSLIST.ORG Date: Monday, November 24, 2008, 5:33 PM ** Veanna, These are old versions - more than 3 major versions old, so will no longer be available for download from the Remedy website. Remedy support, supports upto 3 major releases so currently will support only upto 6.0 and in a few months upto 6.3 after 7.5 is released. Your best chances are trying to source them from your old backups of software. I think I have those two versions at home but am at home away from home at the moment in Connecticut and wont return to New Jersey where I currently reside till Thursday. If you can wait that long, I can look them up for you. I have the files necesasry for windows. Not sure if I have unix installers backed up to CD. Joe _ From: Veanna Carr [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, November 24, 2008 6:06:52 PM Subject: Remedy 4.0 or 4.5 ** Hi Everyone, Does anyone know where I can get the files for v4.0 or v4.5? I especially need the cleint tools - licensing tool. We need to move a legacy system to a new location. ARListening __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy 4.0 or 4.5
Ok...look in your server bin dir and see if you have a binary named 'license'...that's the license client...but it's graphical...and can't be run from the command line...if you can get an xserver and xclient together on that box you should be able to do itor you could as suggested by another poster, just edit the arsystem.lic file _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Veanna Carr Sent: Monday, November 24, 2008 6:39 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 4.0 or 4.5 ** Our current server is Solaris/Unix, and the new server is Solaris/Unix. --- On Mon, 11/24/08, LJ Longwing [EMAIL PROTECTED] wrote: From: LJ Longwing [EMAIL PROTECTED] Subject: Re: Remedy 4.0 or 4.5 To: arslist@ARSLIST.ORG Date: Monday, November 24, 2008, 7:30 PM ** If I remember the 4.x days correctly, the license tool was either an xwindows thing where you had to get into your server via an x client (if your server was unix of course) and launch it that way...or if you server was windows you could just look for license.exe in the server directorywhat kind of host are these old servers on? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Veanna Carr Sent: Monday, November 24, 2008 5:18 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 4.0 or 4.5 ** Hi Joe, Thanks for responding. We have the ARSystem install, but not the client tools install. We need the licensing tool, or the knowledge of how it was done back then. BMC has been helpful and gave us a 5.1 licensing tool, it's supposed to be compatible, but we're getting an ARERR 91 RPC procedure unavailable. Which makes me think it's a different way of licensing. We can wait until Thursday. I have the new machine installed and we're testing it. We had planned to move it tomorrow, but we'll wait until Monday. Veanna --- On Mon, 11/24/08, Joe DeSouza [EMAIL PROTECTED] wrote: From: Joe DeSouza [EMAIL PROTECTED] Subject: Re: Remedy 4.0 or 4.5 To: arslist@ARSLIST.ORG Date: Monday, November 24, 2008, 5:33 PM ** Veanna, These are old versions - more than 3 major versions old, so will no longer be available for download from the Remedy website. Remedy support, supports upto 3 major releases so currently will support only upto 6.0 and in a few months upto 6.3 after 7.5 is released. Your best chances are trying to source them from your old backups of software. I think I have those two versions at home but am at home away from home at the moment in Connecticut and wont return to New Jersey where I currently reside till Thursday. If you can wait that long, I can look them up for you. I have the files necesasry for windows. Not sure if I have unix installers backed up to CD. Joe _ From: Veanna Carr [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, November 24, 2008 6:06:52 PM Subject: Remedy 4.0 or 4.5 ** Hi Everyone, Does anyone know where I can get the files for v4.0 or v4.5? I especially need the cleint tools - licensing tool. We need to move a legacy system to a new location. ARListening __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Tier structured menu
Are you saying you want a Tiered menu when doing a setfield in an AL? That's not possible to the best of my knowledge _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Vijayalakshmi Paulraj Sent: Tuesday, November 25, 2008 1:06 AM To: arslist@ARSLIST.ORG Subject: Tier structured menu ** Hi All, I want to display a menu in a tiered manner (please see the attached the bmp file.) Tiered menu.bmp I can use the search menu by selecting both the columns (tier 1 and tier 2) together, so that remedy will group the data and display the tiered menu to me. I want to know if there is such a display option in Active Link instead if Remedy menu. Please share your thoughts. Thanks Regards, Vijayalakshmi Paulraj This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED)
Well...in that case I think locking down the diary and saying 'that's not where you should be searching, fill in the solution and you don't need to search in there'...and leave it that way... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Tuesday, November 25, 2008 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Yeah, I've already considered that. I've already interviewed the people who are the culprits and gotten their story. They tell me they look for specific solutions that they typed in long ago because they can't remember how they fixed it. They just remember a few keywords. So they search against the keywords they remember to pull up the solution. The system in question has a separate Solution field where they are supposed to document the solution so they can avoid this problem, but they don't use it. So it's a case of the, You guys really should use the Solution field, and they're like, OK, we'll do that, and they never do. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michaud, Christopher W Mr CTR USA MEDCOM USAMITC Sent: Tuesday, November 25, 2008 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Norm, You may want to investigate whether you can use BMC or SQL Full Text search options to improve the performance. Alternatively, I've found it helps to interview the culprits to understand how they are utilizing the system to do their job. Often you can add an indexed field that allows them to categorize/track what they are looking for on a repeat basis. Christopher Michaud -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Tuesday, November 25, 2008 8:25 AM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Good suggestion...I'm pretty familiar with the new worklog model in version 7 and its advantages and disadvantages. Unfortunately, that entails a very large coding effort, which I'm not able to do on this system. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore Sent: Tuesday, November 25, 2008 8:12 AM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) ** Norm, Perhaps you need to steal an idea from version 7 and make the worklogs a parent-child relationship with the main form. This would accomodate the individuals that need to get to specific information in the worklog and ease up the burden on your database. If you can install version 7 on a server, you'll see how it works and adopt it. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 11/25/08 8:56 AM Yeah, I suspected the same thing going in, but free disk space is abundant. Only about 20% of the disk is used. I have concluded that the issue is the diary searches. I suspected that this was a problem about a month ago, so I created a form and a filter that would capture a record every time a user did a diary search. Sure enough, I discovered users were doing diary searches dozens of times per day. There are now over 500,000 tickets in this system, and each ticket contains diary entries of up to 30 pages (or more) in length. Users were repeatedly searching for things like, The ticket was placed on hold because the customer is unavailable. To prove the theory, I had the administrator at the site repeatedly log on to her User client. That is, TOOL...LOGIN...TOOLS...LOGIN...TOOLS...LOGIN...etc. The User client would faithfully log her on to Remedy in under a second. I told her, Keep doing it! while I went to my client and issued a diary search. Bam! She could no longer log in. She got the dreaded, Setting server port... message that never went away. So I have locked down the diary field to prevent these searches, but I'm already hearing all sorts of dissent: That puts us out of business! We HAVE to be able to search the worklog! So now I'm considering other options. I suppose the only thing I can do is set up some type of archival system, but that comes with two problems: 1) Users will hate it and 2) It doesn't really solve the problem. Putting a voluminous amount of free text on another form and telling users, Go search there, still puts a huge burden on the database to sift through all that garbage. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, November 24, 2008 8:09 PM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty
Re: Permissions after upgrade to 7.1
You will likely find that you need to open field 1 to public to make your application work the way it used to... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Permissions after upgrade to 7.1 ** I found a couple of permissions that were changed on the User Form and corrected that, but now I still have strange behavior. After doing some testing I have found a couple of things: The ARRERR [333] was actually being generated by the user form. On our trouble ticket we have a menu that searches the User form for Assigned Techs. The ARERR [333] appeared to be referring to the status field on the User Form and not the Trouble Ticket. I corrected the permissions and I no longer get that error, but now I have a different problem. The assigned tech field now says No entries in menu, unless you select the Assigned Group that the current user belongs to and then he sees only himself and not the entire group. I believe it has to be a permission problem somewhere because Admin accounts work perfectly. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, November 25, 2008 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Permissions after upgrade to 7.1 Andy, Also since you say you have upgraded, make sure that after you have ugpraded, the system has all the necessary environments that can run your arcache utility, failing which the system will not be able to use that during system restarts to regenerate the user_cache table if necessary. I recently had that problem on one of our unix servers and it turned out to be an environment issue. And a happy birthday to you.. Joe _ From: Grooms, Frederick W [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, November 25, 2008 10:07:31 AM Subject: Re: Permissions after upgrade to 7.1 Double check to make sure that the Group form's data is still correct. We had an issue when upgrading there the upgrade tried to add groups to the form and it resulted in duplicate data. Also you may need to update the server's user_cache for the user (Make a change to the group information for the user so the system will update their user_cache record, and then have the user log back in to the server). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 8:29 AM To: arslist@ARSLIST.ORG Subject: Permissions after upgrade to 7.1 We upgraded one of our servers to 7.1.00 and now some of our users are getting a permission error. Nothing changed on the forms that I'm aware of, but now users are getting the ARERR [333] No access to field:7, which is the status field. This field is supposed to be updated through workflow when a ticket is moved from one group to another. Is there some known issue regarding this or am I just really lucky today since it's my birthday? Windows Server 2003 MSSQL 2000 ARS 7.1.00 Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Permissions after upgrade to 7.1
Field ID 1 is the row level permission field, if you don't have access to field 1 you don't have access to the record. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Permissions after upgrade to 7.1 ** I LOVE YOU GUYS! That seems to have corrected the problem. Why does the Request ID field have any bearing on that though? My workflow doesn't reference the Request ID. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, November 25, 2008 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: Permissions after upgrade to 7.1 You will likely find that you need to open field 1 to public to make your application work the way it used to... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Permissions after upgrade to 7.1 ** I found a couple of permissions that were changed on the User Form and corrected that, but now I still have strange behavior. After doing some testing I have found a couple of things: The ARRERR [333] was actually being generated by the user form. On our trouble ticket we have a menu that searches the User form for Assigned Techs. The ARERR [333] appeared to be referring to the status field on the User Form and not the Trouble Ticket. I corrected the permissions and I no longer get that error, but now I have a different problem. The assigned tech field now says No entries in menu, unless you select the Assigned Group that the current user belongs to and then he sees only himself and not the entire group. I believe it has to be a permission problem somewhere because Admin accounts work perfectly. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, November 25, 2008 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Permissions after upgrade to 7.1 Andy, Also since you say you have upgraded, make sure that after you have ugpraded, the system has all the necessary environments that can run your arcache utility, failing which the system will not be able to use that during system restarts to regenerate the user_cache table if necessary. I recently had that problem on one of our unix servers and it turned out to be an environment issue. And a happy birthday to you.. Joe _ From: Grooms, Frederick W [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, November 25, 2008 10:07:31 AM Subject: Re: Permissions after upgrade to 7.1 Double check to make sure that the Group form's data is still correct. We had an issue when upgrading there the upgrade tried to add groups to the form and it resulted in duplicate data. Also you may need to update the server's user_cache for the user (Make a change to the group information for the user so the system will update their user_cache record, and then have the user log back in to the server). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 8:29 AM To: arslist@ARSLIST.ORG Subject: Permissions after upgrade to 7.1 We upgraded one of our servers to 7.1.00 and now some of our users are getting a permission error. Nothing changed on the forms that I'm aware of, but now users are getting the ARERR [333] No access to field:7, which is the status field. This field is supposed to be updated through workflow when a ticket is moved from one group to another. Is there some known issue regarding this or am I just really lucky today since it's my birthday? Windows Server 2003 MSSQL 2000 ARS 7.1.00 Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED)
I'm curious. What is your architecture again? How many CPU's do you have, what were your settings before/now? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Tuesday, November 25, 2008 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Well, a little bird (ahem...cough...Doug...cough) suggested I double up my list and fast threads, which I've done, and that seems -- at least on the surface -- to have corrected the problem. I did have multiple threads, but I guess just not enough. If that was the problem, I'm going to toilet paper my own house. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 5:02 PM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Never mind.. I guess I should read the entire thread before responding. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) We had a similar problem recently. We found that an Active Link was causing our problem. It was a newly created Active Link that was somehow corrupted and caused the server to hang. It might be worth a look. Check to see if any objects have been created or modified recently. Good Luck. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michaud, Christopher W Mr CTR USA MEDCOM USAMITC Sent: Tuesday, November 25, 2008 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Norm, You may want to investigate whether you can use BMC or SQL Full Text search options to improve the performance. Alternatively, I've found it helps to interview the culprits to understand how they are utilizing the system to do their job. Often you can add an indexed field that allows them to categorize/track what they are looking for on a repeat basis. Christopher Michaud -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Tuesday, November 25, 2008 8:25 AM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Good suggestion...I'm pretty familiar with the new worklog model in version 7 and its advantages and disadvantages. Unfortunately, that entails a very large coding effort, which I'm not able to do on this system. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore Sent: Tuesday, November 25, 2008 8:12 AM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) ** Norm, Perhaps you need to steal an idea from version 7 and make the worklogs a parent-child relationship with the main form. This would accomodate the individuals that need to get to specific information in the worklog and ease up the burden on your database. If you can install version 7 on a server, you'll see how it works and adopt it. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 11/25/08 8:56 AM Yeah, I suspected the same thing going in, but free disk space is abundant. Only about 20% of the disk is used. I have concluded that the issue is the diary searches. I suspected that this was a problem about a month ago, so I created a form and a filter that would capture a record every time a user did a diary search. Sure enough, I discovered users were doing diary searches dozens of times per day. There are now over 500,000 tickets in this system, and each ticket contains diary entries of up to 30 pages (or more) in length. Users were repeatedly searching for things like, The ticket was placed on hold because the customer is unavailable. To prove the theory, I had the administrator at the site repeatedly log on to her User client. That is, TOOL...LOGIN...TOOLS...LOGIN...TOOLS...LOGIN...etc. The User client would faithfully log her on to Remedy in under a second. I told her, Keep doing it! while I went to my client and issued a diary search. Bam! She could no longer log in. She got the dreaded, Setting server port... message that never went away. So I have locked down the
Re: Core Fields Expand Box
There is a tool available on www.rrr.se that allows you to export your forms and run this tool...it changes the expand flag to hidden on the core fields affected by the upgrade, then you just re-import the def file. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Martin, Conny Sent: Friday, November 28, 2008 8:23 AM To: arslist@ARSLIST.ORG Subject: AW: Core Fields Expand Box Hi, We've done this using the Java-API. If you are interested in some code snippet, let me know. Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von ccrashh Gesendet: Freitag, 28. November 2008 15:56 An: arslist@ARSLIST.ORG Betreff: Core Fields Expand Box Someone asked this way back in 2007, but no one replied. In typical hamfisted fashion, BMC has shoved out a modification that impacts every regular form - that is, the core character fields have increased from 30 to 254. This means, of course, that if you left the Expand Box option to Default in the field properties, every one of the fields (Submitter, Last Modified By, and Assigned To) has an Expand Box showing. In most cases, this has caused the GUI on our forms to look ridiculous. Does anyone know of a quick way to change the Expand Box option to Hide? I was hoping for a cool SQL statement like UPDATE field_dispprop SET something to something WHERE fieldid=4 The above would update all Assigned To fields. Of course, the option for the expand box is in the proplong or propshort columns so it looks like crap and is essentially unmodifiable. Anyone know of an API call for this? Thanks for any help ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sending Emails to Groups
This is definitely an 'as designed' function. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Monday, December 01, 2008 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Sending Emails to Groups ** This sounds like a really big deal. Has BMC said that it's as designed, or is this a bug? This could potentially break Remedy for ITSM applications. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Monday, December 01, 2008 1:39 PM To: arslist@ARSLIST.ORG Subject: Sending Emails to Groups ** ARS 6.3p20 Solaris/Sybase One of our users was able to bring our Remedy server to its knees over the weekend. They put 0 for a value in a field that was expecting one or more email addresses. After some hunting I was able to figure out that Remedy took this to mean the Public group and sent an email to every user registered with our Remedy server. This turned out to be 1000's of emails. It looks like Remedy translates the Public group and then creates an outgoing email for each email address in the User form. I thought I could easily block this from happening by making sure the value in this field contained something that looked like an email address (contained a @) but users could do something like [EMAIL PROTECTED], 0, [EMAIL PROTECTED]. Also, there are many fields throughout the application that allow a free-typed value (not a good idea but it is what I am stuck with) so I would have to build a lot of work flow. I was wondering if there was something that could be done to stop Remedy from translating values to Groups or a way of catching this happening during email processing? Thank you Frank __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED)
Hey Norm...have your DBA (or you if you would like) turn on profiler on your SQL Server right before you issue your searchand wait for the search to finish (instead of restarting in the middle)...I recently had a problem where periodically my server would just hangtracked it down to our reporting team doing a select * on a table with about 80 columns and 350K rows...the search was taking over 4 min's to completeall searches/inserts/updates/anything on that table were queue'd up until that one query was done...took me weeks to track it down to thiswe ended up optimizing their query and the problem went away. This unfortunately isn't likely to do anything to solve your problem...but it will show you what's happening at a DB level. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Wednesday, December 03, 2008 1:18 PM To: arslist@ARSLIST.ORG Subject: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) *** UPDATE *** Well, it appears I don't have to toilet paper my own house after all. As I reported below, I attempted to fix my problem with spotty, intermittent performance by increasing my fast and list threads from 5 to 30. That did nothing. I still have the same problem. The issue is most definitely related to diary searches, but I would *expect* that a diary search would not so drastically impact ALL users as it does. I can understand the person who invoked the diary search having a problem, but considering there are so many other threads available and CPU utilization remains under 10%, I would think other users would not be impacted so dramatically. But it never fails...I can reproduce the problem 100% of the time. I kick off a diary search, and everyone's client stops responding. It's almost like (I know this is dreaded and sometimes over-reported), but it's almost like a memory leak in the server app. Restarting the service, naturally, rectifies the situation and Remedy just hums along until someone else does a diary search. Now, I understand I can block diary searches. But my issue is wondering why diary searches impact EVERYONE. Ideas? Norm -Original Message- From: Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Tuesday, November 25, 2008 5:39 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Well, a little bird (ahem...cough...Doug...cough) suggested I double up my list and fast threads, which I've done, and that seems -- at least on the surface -- to have corrected the problem. I did have multiple threads, but I guess just not enough. If that was the problem, I'm going to toilet paper my own house. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 5:02 PM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Never mind.. I guess I should read the entire thread before responding. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) We had a similar problem recently. We found that an Active Link was causing our problem. It was a newly created Active Link that was somehow corrupted and caused the server to hang. It might be worth a look. Check to see if any objects have been created or modified recently. Good Luck. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michaud, Christopher W Mr CTR USA MEDCOM USAMITC Sent: Tuesday, November 25, 2008 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Norm, You may want to investigate whether you can use BMC or SQL Full Text search options to improve the performance. Alternatively, I've found it helps to interview the culprits to understand how they are utilizing the system to do their job. Often you can add an indexed field that allows them to categorize/track what they are looking for on a repeat basis. Christopher Michaud -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Tuesday, November 25, 2008 8:25 AM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Good suggestion...I'm pretty familiar
Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED)
I'm told by my DBA that it's possible to write 'dirty' queries that won't lock the DB, but I haven't been able to figure out how to make Remedy run them...it's basically an appendage to the end of the sql statement. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Wednesday, December 03, 2008 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Well, it looks like I found it. Microsoft SQL handles lock escalation dynamically. The escalation can, well, escalate to a table lock. Here's Microsoft article on the issue: http://support.microsoft.com/kb/323630 I ran the Profiler, and sure enough, that's exactly what's happening! The fix? Write better, smaller queries. Damn. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Wednesday, December 03, 2008 2:30 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Is there something going on with that table that locks it when someone searches? Maybe it is as simple as changing the lockmode from table to row? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Wednesday, December 03, 2008 14:18 To: arslist@ARSLIST.ORG Subject: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) *** UPDATE *** Well, it appears I don't have to toilet paper my own house after all. As I reported below, I attempted to fix my problem with spotty, intermittent performance by increasing my fast and list threads from 5 to 30. That did nothing. I still have the same problem. The issue is most definitely related to diary searches, but I would *expect* that a diary search would not so drastically impact ALL users as it does. I can understand the person who invoked the diary search having a problem, but considering there are so many other threads available and CPU utilization remains under 10%, I would think other users would not be impacted so dramatically. But it never fails...I can reproduce the problem 100% of the time. I kick off a diary search, and everyone's client stops responding. It's almost like (I know this is dreaded and sometimes over-reported), but it's almost like a memory leak in the server app. Restarting the service, naturally, rectifies the situation and Remedy just hums along until someone else does a diary search. Now, I understand I can block diary searches. But my issue is wondering why diary searches impact EVERYONE. Ideas? Norm -Original Message- From: Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Tuesday, November 25, 2008 5:39 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Well, a little bird (ahem...cough...Doug...cough) suggested I double up my list and fast threads, which I've done, and that seems -- at least on the surface -- to have corrected the problem. I did have multiple threads, but I guess just not enough. If that was the problem, I'm going to toilet paper my own house. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 5:02 PM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Never mind.. I guess I should read the entire thread before responding. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, November 25, 2008 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) We had a similar problem recently. We found that an Active Link was causing our problem. It was a newly created Active Link that was somehow corrupted and caused the server to hang. It might be worth a look. Check to see if any objects have been created or modified recently. Good Luck. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michaud, Christopher W Mr CTR USA MEDCOM USAMITC Sent: Tuesday, November 25, 2008 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Norm, You may want to
Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED)
I completely agree that we are talking about a like statement on a wide table that won't use an index with over 500K records in it...this is a 'bad' thing to say the leastbut according to my DBA, you can instruct SQL to not block other query/update/insert to the table while the inefficient query is being run...while this isn't ideal...it makes it so that it's not blocking. It's dirty, not because it's inefficient, but because it's possible for the data to change before it's all given to you...and I agree that this is likely to happen on any DBany db that allows searching on the diary fields. One 'solution' that you could look into that others recommended earlier in the thread is to use the Full Text Search capability reintroduced in the 7.x worldit is a separate indexing service that indexes specific fields that you want to search on (diary fields especially) and allows for efficient searching of those records without hurting the DB. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Wednesday, December 03, 2008 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Well, that's called SQL injection, but that doesn't apply here, as Remedy guards against it through parameterized statements. In this case, the dirty query isn't really dirty, it's just inefficient. That is, searching a massive diary field against a half million records, which Remedy allows you to do out-of-the-box. I hope Doug is monitoring this thread, as I think what I'm describing could happen on ANY database. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Wednesday, December 03, 2008 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) I'm told by my DBA that it's possible to write 'dirty' queries that won't lock the DB, but I haven't been able to figure out how to make Remedy run them...it's basically an appendage to the end of the sql statement. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Wednesday, December 03, 2008 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Well, it looks like I found it. Microsoft SQL handles lock escalation dynamically. The escalation can, well, escalate to a table lock. Here's Microsoft article on the issue: http://support.microsoft.com/kb/323630 I ran the Profiler, and sure enough, that's exactly what's happening! The fix? Write better, smaller queries. Damn. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Wednesday, December 03, 2008 2:30 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Is there something going on with that table that locks it when someone searches? Maybe it is as simple as changing the lockmode from table to row? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Wednesday, December 03, 2008 14:18 To: arslist@ARSLIST.ORG Subject: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) *** UPDATE *** Well, it appears I don't have to toilet paper my own house after all. As I reported below, I attempted to fix my problem with spotty, intermittent performance by increasing my fast and list threads from 5 to 30. That did nothing. I still have the same problem. The issue is most definitely related to diary searches, but I would *expect* that a diary search would not so drastically impact ALL users as it does. I can understand the person who invoked the diary search having a problem, but considering there are so many other threads available and CPU utilization remains under 10%, I would think other users would not be impacted so dramatically. But it never fails...I can reproduce the problem 100% of the time. I kick off a diary search, and everyone's client stops responding. It's almost like (I know this is dreaded and sometimes over-reported), but it's almost like a memory leak in the server app. Restarting the service, naturally, rectifies the situation and Remedy just hums along until someone else does a diary search. Now, I understand I can block diary searches. But my issue is wondering why diary searches impact EVERYONE. Ideas? Norm -Original Message- From: Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Tuesday, November 25, 2008 5:39
Re: Active Link Error
Is it possible that you neglected to grant permissions to the AL? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Salma Sent: Thursday, December 04, 2008 12:47 AM To: arslist@ARSLIST.ORG Subject: Active Link Error Dear All, I m trying to create an AL whose task is to throw error message when user tries to Save incident with out updating Work info. We are using ARS 7.0 and ITSM 7. The strabge thing is this AL is working only on my laptop for all users . When i try from other system this AL is not working , i mean they are able to save with out any error. AL Details: Execute on: Modify Runif : 'z1D_Summary' = $NULL$ If Action: error message Permission: public Please help me . Regards, Salma -- View this message in context: http://www.nabble.com/Active-Link-Error-tp20828732p20828732.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED)
LOL...I never said 'I' would choose that option...because of reasons A and C...but you are correct on B as well... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Thursday, December 04, 2008 7:03 AM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Thanks for the reply. I'm familiar with the FTS option, but unfortunately it's not an option because of a) Cost b) The site is running 6.3 and cannot upgrade (I don't think FTS licenses are available for 6.3) and c) Cost! Good suggestion, anyway. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Wednesday, December 03, 2008 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) I completely agree that we are talking about a like statement on a wide table that won't use an index with over 500K records in it...this is a 'bad' thing to say the leastbut according to my DBA, you can instruct SQL to not block other query/update/insert to the table while the inefficient query is being run...while this isn't ideal...it makes it so that it's not blocking. It's dirty, not because it's inefficient, but because it's possible for the data to change before it's all given to you...and I agree that this is likely to happen on any DBany db that allows searching on the diary fields. One 'solution' that you could look into that others recommended earlier in the thread is to use the Full Text Search capability reintroduced in the 7.x worldit is a separate indexing service that indexes specific fields that you want to search on (diary fields especially) and allows for efficient searching of those records without hurting the DB. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Wednesday, December 03, 2008 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Well, that's called SQL injection, but that doesn't apply here, as Remedy guards against it through parameterized statements. In this case, the dirty query isn't really dirty, it's just inefficient. That is, searching a massive diary field against a half million records, which Remedy allows you to do out-of-the-box. I hope Doug is monitoring this thread, as I think what I'm describing could happen on ANY database. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Wednesday, December 03, 2008 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) I'm told by my DBA that it's possible to write 'dirty' queries that won't lock the DB, but I haven't been able to figure out how to make Remedy run them...it's basically an appendage to the end of the sql statement. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Wednesday, December 03, 2008 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Well, it looks like I found it. Microsoft SQL handles lock escalation dynamically. The escalation can, well, escalate to a table lock. Here's Microsoft article on the issue: http://support.microsoft.com/kb/323630 I ran the Profiler, and sure enough, that's exactly what's happening! The fix? Write better, smaller queries. Damn. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Wednesday, December 03, 2008 2:30 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Is there something going on with that table that locks it when someone searches? Maybe it is as simple as changing the lockmode from table to row? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Wednesday, December 03, 2008 14:18 To: arslist@ARSLIST.ORG Subject: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) *** UPDATE *** Well, it appears I don't have to toilet paper my own house after all. As I reported below, I attempted to fix my problem with spotty, intermittent performance by increasing my fast and list threads from 5 to 30. That did nothing. I still have the same problem. The issue is most definitely related to diary searches, but I would *expect
Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED)
Norm, I'm very interested in this subject...please keep the list up to date if you try this and what you find. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Thursday, December 04, 2008 6:59 AM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Thanks! Good article. I wasn't aware of the Select-Query-Hint: NOLOCK option for the ar.cfg. While I certainly don't doubt the power of Oracle, if Oracle doesn't lock the table or row during a query, you run the risk of uncommitted or stale being returned by the query...which is exactly the drawback of NOLOCK. So as I see it, switching to Oracle would not overcome that risk. So I'm considering trying the NOLOCK option, but the dangers of stale/dirty data being returned really worry me. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Martin, Conny Sent: Thursday, December 04, 2008 2:03 AM To: arslist@ARSLIST.ORG Subject: AW: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) There is an option in ar.conf Select-Query-Hint: NOLOCK Documentation says: The text to be used in a query hint (in the WITH clause of a SELECT statement) when queries are supplied to SQL Server databases. This parameter works only on queries triggered by GLE, GLEWF, and GME API calls. If this configuration item is an empty string or is not present, no WITH clause is generated. Consult your SQL Server to determine the appropriateness of using this feature in your environment. The Select-Query-Hint option is commonly used with a NOLOCK setting for allowing queries to execute without being blocked by simultaneous updates, thereby improving performance. For example, to allow SQL Server to read data in the process of being updated and avoid blocking, specify: Select-Query-Hint: NOLOCK Here is a useful site explaining NOLOCK http://articles.techrepublic.com.com/5100-10878_11-6185492.html Using NOLOCK has some drawbacks. If you don't want these drawbacks use Oracle! Oracle never put's locks on tables/rows that are read by a select statement. Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von LJ Longwing Gesendet: Donnerstag, 4. Dezember 2008 03:31 An: arslist@ARSLIST.ORG Betreff: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) I completely agree that we are talking about a like statement on a wide table that won't use an index with over 500K records in it...this is a 'bad' thing to say the leastbut according to my DBA, you can instruct SQL to not block other query/update/insert to the table while the inefficient query is being run...while this isn't ideal...it makes it so that it's not blocking. It's dirty, not because it's inefficient, but because it's possible for the data to change before it's all given to you...and I agree that this is likely to happen on any DBany db that allows searching on the diary fields. One 'solution' that you could look into that others recommended earlier in the thread is to use the Full Text Search capability reintroduced in the 7.x worldit is a separate indexing service that indexes specific fields that you want to search on (diary fields especially) and allows for efficient searching of those records without hurting the DB. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Wednesday, December 03, 2008 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) Well, that's called SQL injection, but that doesn't apply here, as Remedy guards against it through parameterized statements. In this case, the dirty query isn't really dirty, it's just inefficient. That is, searching a massive diary field against a half million records, which Remedy allows you to do out-of-the-box. I hope Doug is monitoring this thread, as I think what I'm describing could happen on ANY database. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Wednesday, December 03, 2008 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS Performance (UNCLASSIFIED) I'm told by my DBA that it's possible to write 'dirty' queries that won't lock the DB, but I haven't been able to figure out how to make Remedy run them...it's basically an appendage to the end of the sql statement. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE Sent: Wednesday, December 03, 2008 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: UPDATE: Intermittent, Spotty ARS
Re: Email Error
I believe the 'User unknown' error is coming from your mail serverso I don't think this is a Remedy error...but instead a problem with their mail account on the mail server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jaimie Sent: Thursday, December 04, 2008 3:03 PM To: arslist@ARSLIST.ORG Subject: Email Error Hi All, I'm getting the below email error message for one user only. The weird thing is that she will get email notifications if the ticket is directly assigned to her, but not if her group is assigned a ticket. I have checked her account and she does have a valid email address. She is also listed in the group and has a SHR:Assignment record. She did have her name changed awhile ago and her new email addresses would not work at all, but once I put in her old email address, she started getting the assigned individual notificationsany advice? Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 550 5.1.1 oliverxx... User unknown javax.mail.SendFailedException: Invalid Addresses; nested exception is: class javax.mail.SendFailedException: 550 5.1.1 oliverxx... User unknown at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java: 323) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage (SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage (CreatorModule.java:1489) at com.remedy.arsys.emaildaemon.CreatorModule.doWork (CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:570) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Verify Query and Field values
I'm working on a console that will allow for updates of data through an external program. I would like to verify that the Form, Query, Field, and Field value that they are choosing are valid before I call my external program. I found this runprocess that allows me to validate the Query Application-Parse-Qual form qualification_string This verifies that the Form and Qualification string are valid by converting them to an 'internal representation'...which I don't actually want...but it serves my purposes at the momentwhat I can't find is verification that the field they have specified to update, and the value they want to put in it are valid and won't violate any rules that Remedy has in place. For example if I have a selection field with values No/Yes, and they specify that field, I would like to throw an error if they specify that they want to set it to 'Heck Yes'or if they are wanting to set a Character field with 200 characters, but the field has a limit of 50, my program will error when trying to set it, guaranteed...but I want to catch it before I call my external program. Any suggestions? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Verify Query and Field values
NevermindGot it...:)This is for anyone else who wants to do something similar Here is some basics just to help you out below...I have a form with 4 fields...Form, Query, Field, Value, these represent the form I want to update, the query I want to perform to do the update, the field I want to update, and the value I want to change that field to. Application-Parse-Qual $Form$ $Query$ This verifies that the form and qualification specified works...you can easily throw the results away... Application-Map-Names-To-Ids $Form$ $$Field$$ The second set of $ around $Field$ makes it look for that field...I don't want to have the $ around my field in my record...so I added it in the Filter...this gives me the Field ID of the field in question...which I use in the next statement Application-Parse-Val-SField $Form$ $Field ID$ $Form$ $Value$ This turns a set/push action into an internal representation...which I don't really care about...but if it errors out that means that if doing a setfield on 'current form' to the field I specified in the above filter to the value specified is invalid. So with these three filters, or I guess...3 actions in a single filter, I can verify that all 4 pieces of my record are valid optionswhich will hopefully ensure that my external program won't bomb because any one of them isn't 100% accurate. Oh...and in case anyone is wondering why I'm doing thisI need to be able to set a dynamic field, on a dynamic form with a dynamic value. I can't do this with advanced workflow because the field ID can't be dynamic...:)...just working around limitations of the appthis will allow me to specify via workflow what form I want the update to be performed on, with what qual, and set a dynamic field with a verified valid valuevery nice...because I was doing this through direct SQL previously...which I didn't like doing. -Original Message- From: LJ Longwing [mailto:[EMAIL PROTECTED] Sent: Thursday, December 04, 2008 5:06 PM To: arslist@ARSLIST.ORG Subject: Verify Query and Field values I'm working on a console that will allow for updates of data through an external program. I would like to verify that the Form, Query, Field, and Field value that they are choosing are valid before I call my external program. I found this runprocess that allows me to validate the Query Application-Parse-Qual form qualification_string This verifies that the Form and Qualification string are valid by converting them to an 'internal representation'...which I don't actually want...but it serves my purposes at the momentwhat I can't find is verification that the field they have specified to update, and the value they want to put in it are valid and won't violate any rules that Remedy has in place. For example if I have a selection field with values No/Yes, and they specify that field, I would like to throw an error if they specify that they want to set it to 'Heck Yes'or if they are wanting to set a Character field with 200 characters, but the field has a limit of 50, my program will error when trying to set it, guaranteed...but I want to catch it before I call my external program. Any suggestions? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Verify Query and Field values
Okgranted...I have never tried a push to a dynamic form, static field...and then use a setfield with the Copy-Field-Value...I'd never considered doing it in that particular combination. Sounds a bit like a backhanded way of doing itbut you're right...would likely work...if you did a push of two fields into tmp fields...the value you want to set, and the field you want to set it intoand then have a filter on destination that takes the value and copies it to that fieldyea that would work...:) Thank you Carey...puts another tool in my bag...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, December 04, 2008 9:27 PM To: arslist@ARSLIST.ORG Subject: Re: Verify Query and Field values LJ, Uh.. maybe you can... (You did not mention what ARS version your using... but I think this function may also be in 6.3, but not Supported yet. ) Have you looked at this special run process ? Ref: Workflow-Objects-710.pdf , Pg 204. Application-Copy-Field-Value target_field_ID source_field_ID Copies a field on the current form to another field on the current form. Returns one of the following integers: 1-Indicates that the assignment failed. 0-Indicates that the assignment occurred. Yes this does not do a Push to the target form. However that can be done to a dynamic form name. You just need to set up a message bus that allows you to send one (or if you get really crazy more than one in the same push actions) field value change to the target record(s) and have filters on the targets that parse the message and set the local fields during the Modify. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Dec 4, 2008 at 7:43 PM, LJ Longwing [EMAIL PROTECTED] wrote: NevermindGot it...:)This is for anyone else who wants to do something similar snip Oh...and in case anyone is wondering why I'm doing thisI need to be able to set a dynamic field, on a dynamic form with a dynamic value. I can't do this with advanced workflow because the field ID can't be dynamic...:)...just working around limitations of the appthis will allow me to specify via workflow what form I want the update to be performed on, with what qual, and set a dynamic field with a verified valid valuevery nice...because I was doing this through direct SQL previously...which I didn't like doing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Group and User join
Take a look at the active link that fires on 'SHOW MEMBERS' button in the group form. Copy that open window qualificationand use that as your join criteria for the join formsee if that works for you...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Friday, December 05, 2008 10:05 AM To: arslist@ARSLIST.ORG Subject: Group and User join ** Folks, I've got a need to join the Group and user forms so that I can report off of the group form and show the members of each group. I can't figure out how to do it! Something in the back of my head keeps saying I'm approaching it wrong, but I try not to listen to the voices in my head! ARsystem 6.3 ITSM 5.5 Oracle Any advice would be most appreciated! Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT - Friday Humor
Yupthe name of the episode was 'Chicken Gun'...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, December 05, 2008 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: OT - Friday Humor ** Didnt they do experiments similar to this on Mythbusters? Im sure I have seen one episode when they tested the myth about people flying out of a window from an airplane when the window is broken. I wonder if they did the test with a chicken Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, Christopher J Sent: Friday, December 05, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: OT - Friday Humor ** This is allegedly a true story. Engineers at a major aerospace company were instructed to test the effects of bird-strikes (notably geese) on the windshields of airliners and military jets. To simulate the effect of a goose colliding with an aircraft traveling at high speed, the test engineers built a powerful gun, with which they fired dead chickens at the windshields. The simulations using the gun and the dead chickens worked extremely effectively, happily proving the suitability of the windshields, and several articles about the project appeared in the testing industry press. It so happened that another test laboratory in a different part of the world was involved in assessing bird-strikes - in this case on the windshields and drivers' cabs of new very high speed trains. The train test engineers had read about the pioneering test developed by the aerospace team, and so they approached them to ask for specifications of the gun and the testing methods. The aerospace engineers duly gave them details, and the train engineers set about building their own simulation. The simulated bird-strike tests on the train windshields and cabs produced shocking results. The supposed state-of-the-art shatter-proof high speed train windshields offered little resistance to the high-speed chickens; in fact every single windshield that was submitted for testing was smashed to pieces, along with a number of train cabs and much of the test booth itself. The horrified train engineers were concerned that the new high speed trains required a safety technology that was beyond their experience, so they contacted the aerospace team for advice and suggestions, sending them an extensive report of the tests and failures. The brief reply came back from the aero-engineers: You need to defrost the chickens Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Please consider the environment before printing this e-mail. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Group and User join
I was talking about the Open Window action...it uses a qual of ( 'Group List' LIKE ( $Group Number$ + ;% )) OR ( 'Group List' LIKE (( %; + $Group Number$) + ;% )) OR ( 'Computed Grp List' LIKE ( $Group Number$ + ;% )) OR ( 'Computed Grp List' LIKE (( %; + $Group Number$) + ;% )) if you make this your join criteria, I thinkyou should get the same results... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Friday, December 05, 2008 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Group and User join ** Good thought, I actually had tried that. It set's a display only char. field on the Group form with the group ID, and then runs the query to pull back members. The only way for me to do that would be to create a new field on the Group form, and I really don't want to do that! I may just have to tell the folks who want it no. On Fri, Dec 5, 2008 at 12:17 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** Take a look at the active link that fires on 'SHOW MEMBERS' button in the group form. Copy that open window qualificationand use that as your join criteria for the join formsee if that works for you...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Friday, December 05, 2008 10:05 AM To: arslist@ARSLIST.ORG Subject: Group and User join ** Folks, I've got a need to join the Group and user forms so that I can report off of the group form and show the members of each group. I can't figure out how to do it! Something in the back of my head keeps saying I'm approaching it wrong, but I try not to listen to the voices in my head! ARsystem 6.3 ITSM 5.5 Oracle Any advice would be most appreciated! Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer 410-533-5367 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Escalation Issue
Only way you can update a record without changing the last mod by and date (in a supported way) is through a 'merge' action on the recordyou could if you would like, write an API program that would update the records via merge, which wouldn't cause the last mod fields to change (if I remember correctly)...or do you also need to set the fields during the merge to have them not auto updatedI forget. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sree Vyas Sent: Monday, December 08, 2008 12:55 PM To: arslist@ARSLIST.ORG Subject: Escalation Issue ** Hi All, I have inherited one escalation which change Assignee group to Public for all the records. I knew it changes the modified date to the current date when Escalation date. Could anybody suggest any way to change Assignee group to 0 without modifying other fields in a record. Thru Database? Regards, Vyas __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Escalation Issue
Please note that I said 'in a supported way'BMC doesn't support doing direct DB updates of tables...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Vijayalakshmi Paulraj Sent: Monday, December 08, 2008 10:57 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation Issue ** You can also use a very simple SQL Update query.. update table_name set assignee_groups = ';0;' where your_condition ThanksRegards, Vijayalakshmi Paulraj _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 1:47 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation Issue Only way you can update a record without changing the last mod by and date (in a supported way) is through a 'merge' action on the recordyou could if you would like, write an API program that would update the records via merge, which wouldn't cause the last mod fields to change (if I remember correctly)...or do you also need to set the fields during the merge to have them not auto updatedI forget. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sree Vyas Sent: Monday, December 08, 2008 12:55 PM To: arslist@ARSLIST.ORG Subject: Escalation Issue ** Hi All, I have inherited one escalation which change Assignee group to Public for all the records. I knew it changes the modified date to the current date when Escalation date. Could anybody suggest any way to change Assignee group to 0 without modifying other fields in a record. Thru Database? Regards, Vyas __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Object list is on wrong screen.
Gary, You can have him open the object list and hit this key sequence Alt-Space, then hit M, then hit left arrow. then start moving his mouse and the object list will be attached to the mouse. Alt-Space opens up the context menu for the active window, M is the hotkey for 'move'. Hitting the left arrow starts moving the window and attaches the mouse to itthen starting to move the mouse moves the window into the confines of the visible space because windows won't let you move your mouse onto that nonexistent second monitor. I got this from my years doing desktop support...works every time for me over the years. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:23 AM To: arslist@ARSLIST.ORG Subject: Object list is on wrong screen. ** I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Object list is on wrong screen.
Let me know if it fixes your problem for ya...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Wow thanks! This is crazy. It's like trying to reprogram a setting in your car, Put the key in the ignition, press the brake twice, the gas once, run on the left blinker, then turn it off, turn your head to the left and cough, and you increase your fuel efficiency by .01%. Also reminds me of cheat codes on the old school NES! Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. ** Gary, You can have him open the object list and hit this key sequence Alt-Space, then hit M, then hit left arrow. then start moving his mouse and the object list will be attached to the mouse. Alt-Space opens up the context menu for the active window, M is the hotkey for 'move'. Hitting the left arrow starts moving the window and attaches the mouse to itthen starting to move the mouse moves the window into the confines of the visible space because windows won't let you move your mouse onto that nonexistent second monitor. I got this from my years doing desktop support...works every time for me over the years. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:23 AM To: arslist@ARSLIST.ORG Subject: Object list is on wrong screen. ** I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Object list is on wrong screen.
but he had him wipe out the ar.ini...so that may mean it's being stored in a preference record... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, December 09, 2008 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Gary, There is another way. Open the ar.ini file. Look for the section starting with [TSI]. In that section replace the values after Placement= with 0;0;0;0 It should look like this: Placement=0;0;0;0 Save the file and start up the client. The menu will now display in the upper left corner of the single monitor. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Wow thanks! This is crazy. It's like trying to reprogram a setting in your car, Put the key in the ignition, press the brake twice, the gas once, run on the left blinker, then turn it off, turn your head to the left and cough, and you increase your fuel efficiency by .01%. Also reminds me of cheat codes on the old school NES! Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. ** Gary, You can have him open the object list and hit this key sequence Alt-Space, then hit M, then hit left arrow. then start moving his mouse and the object list will be attached to the mouse. Alt-Space opens up the context menu for the active window, M is the hotkey for 'move'. Hitting the left arrow starts moving the window and attaches the mouse to itthen starting to move the mouse moves the window into the confines of the visible space because windows won't let you move your mouse onto that nonexistent second monitor. I got this from my years doing desktop support...works every time for me over the years. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:23 AM To: arslist@ARSLIST.ORG Subject: Object list is on wrong screen. ** I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. Thanks, Gary Opela, Jr. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: set fields by process error
Well...just a thought...but in Windows you must call your command interpreter before you issue the command...so it would look something like this cmd /c your command I haven't worked on a unix server in awhile...but you could try sh your command or maybe even perl your command _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Thursday, December 11, 2008 8:45 AM To: arslist@ARSLIST.ORG Subject: set fields by process error ** I am getting an exit code: 127 set fields action error when trying to use the following in a set fields action to strip HTML from an email body: $PROCESS$ echo $Email Body$ | /home/aramey/html2text-0.003/html2text.pl The process works fine when I run it from the command line: btw, it does work from the command line: [EMAIL PROTECTED] db# echo h2Test header/h2brtestbr Anne Ramey test | /home/aramey/html2text-0.003/html2text.pl Starting /home/aramey/html2text-0.003/html2text.pl ... Test header === test Anne Ramey test Anyone know what exit code 127 means? or see any syntax errors? I can't find the set field error exit codes anywhere in the documentation. AR System 7.0.1 Patch 5, ITSM 7.0.03 patch 7 on Red Hat Linux. Oracle backend. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: set fields by process error
That would only work if the process was running via Active Link...which Anne didn't specify _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Thursday, December 11, 2008 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: set fields by process error ** Try changing the command to: $PROCESS$ @@:echo $Email Body | /home/aramey/html2text-0.003/html2text.pl If that doesn't work, start with something simple and work up from there. Change the set fields to something like $PROCESS$ @@:echo $HOSTNAME And see if that sets the field. If it does try $PROCESS$ @@:echo $Request ID (or some other, short field) If that works, it may not be liking fact that the return has multiple lines. It may see that as multiple values and not a single value for the set fields. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Thursday, December 11, 2008 9:45 AM To: arslist@ARSLIST.ORG Subject: set fields by process error I am getting an exit code: 127 set fields action error when trying to use the following in a set fields action to strip HTML from an email body: $PROCESS$ echo $Email Body$ | /home/aramey/html2text-0.003/html2text.pl The process works fine when I run it from the command line: btw, it does work from the command line: [EMAIL PROTECTED] db# echo h2Test header/h2brtestbr Anne Ramey test | /home/aramey/html2text-0.003/html2text.pl Starting /home/aramey/html2text-0.003/html2text.pl ... Test header === test Anne Ramey test Anyone know what exit code 127 means? or see any syntax errors? I can't find the set field error exit codes anywhere in the documentation. AR System 7.0.1 Patch 5, ITSM 7.0.03 patch 7 on Red Hat Linux. Oracle backend. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: set fields by process error
In that case I have had to write some perl scripts where it logs into Remedy itself and grabs the values in question out of a record instead of trying to pass all of the information on the command line. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Thursday, December 11, 2008 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: set fields by process error ** Good point. I assumed..and yes, I know what they say about assumed: 50 bonus points for using all of your tiles in Scrabble :-) The @@: can be dropped if this is in a filter. Curious: What does $Email Body$ contain? If it is the full email body that could be causing the issue. The $PROCESS$ command tops out at 4096 characters long according to the workflow object guide: The $PROCESS$ tag indicates that all text that follows is a command line. The command line can include substitution parameters from the current screen to enable values to be placed into the command line before it is executed. You can enter as many as 255 characters for your command definition. The command can be as many as 4096 characters after the substitution parameters are expanded --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, December 11, 2008 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: set fields by process error That would only work if the process was running via Active Link...which Anne didn't specify _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Thursday, December 11, 2008 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: set fields by process error ** Try changing the command to: $PROCESS$ @@:echo $Email Body | /home/aramey/html2text-0.003/html2text.pl If that doesn't work, start with something simple and work up from there. Change the set fields to something like $PROCESS$ @@:echo $HOSTNAME And see if that sets the field. If it does try $PROCESS$ @@:echo $Request ID (or some other, short field) If that works, it may not be liking fact that the return has multiple lines. It may see that as multiple values and not a single value for the set fields. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Thursday, December 11, 2008 9:45 AM To: arslist@ARSLIST.ORG Subject: set fields by process error I am getting an exit code: 127 set fields action error when trying to use the following in a set fields action to strip HTML from an email body: $PROCESS$ echo $Email Body$ | /home/aramey/html2text-0.003/html2text.pl The process works fine when I run it from the command line: btw, it does work from the command line: [EMAIL PROTECTED] db# echo h2Test header/h2brtestbr Anne Ramey test | /home/aramey/html2text-0.003/html2text.pl Starting /home/aramey/html2text-0.003/html2text.pl ... Test header === test Anne Ramey test Anyone know what exit code 127 means? or see any syntax errors? I can't find the set field error exit codes anywhere in the documentation. AR System 7.0.1 Patch 5, ITSM 7.0.03 patch 7 on Red Hat Linux. Oracle backend. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: set fields by process error
You should be able to do a search in Google for ARSPerl, this is the perl interface to the Remedy API, it allows you to do ALLOT of stuff in an automated fashion. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Thursday, December 11, 2008 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: set fields by process error ** Any pointers on doing that? I am trying to process an entire email body. It's not a problem with the short tests,b ut it will be a problem in production. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, December 11, 2008 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: set fields by process error ** In that case I have had to write some perl scripts where it logs into Remedy itself and grabs the values in question out of a record instead of trying to pass all of the information on the command line. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Thursday, December 11, 2008 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: set fields by process error ** Good point. I assumed..and yes, I know what they say about assumed: 50 bonus points for using all of your tiles in Scrabble J The @@: can be dropped if this is in a filter. Curious: What does $Email Body$ contain? If it is the full email body that could be causing the issue. The $PROCESS$ command tops out at 4096 characters long according to the workflow object guide: The $PROCESS$ tag indicates that all text that follows is a command line. The command line can include substitution parameters from the current screen to enable values to be placed into the command line before it is executed. You can enter as many as 255 characters for your command definition. The command can be as many as 4096 characters after the substitution parameters are expanded --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, December 11, 2008 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: set fields by process error That would only work if the process was running via Active Link...which Anne didn't specify _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Thursday, December 11, 2008 9:00 AM To: arslist@ARSLIST.ORG Subject: Re: set fields by process error ** Try changing the command to: $PROCESS$ @@:echo $Email Body | /home/aramey/html2text-0.003/html2text.pl If that doesn't work, start with something simple and work up from there. Change the set fields to something like $PROCESS$ @@:echo $HOSTNAME And see if that sets the field. If it does try $PROCESS$ @@:echo $Request ID (or some other, short field) If that works, it may not be liking fact that the return has multiple lines. It may see that as multiple values and not a single value for the set fields. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ramey, Anne Sent: Thursday, December 11, 2008 9:45 AM To: arslist@ARSLIST.ORG Subject: set fields by process error I am getting an exit code: 127 set fields action error when trying to use the following in a set fields action to strip HTML from an email body: $PROCESS$ echo $Email Body$ | /home/aramey/html2text-0.003/html2text.pl The process works fine when I run it from the command line: btw, it does work from the command line: [EMAIL PROTECTED] db# echo h2Test header/h2brtestbr Anne Ramey test | /home/aramey/html2text-0.003/html2text.pl Starting /home/aramey/html2text-0.003/html2text.pl ... Test header === test Anne Ramey test Anyone know what exit code 127 means? or see any syntax errors? I can't find the set field error exit codes anywhere in the documentation. AR System 7.0.1 Patch 5, ITSM 7.0.03 patch 7 on Red Hat Linux. Oracle backend. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Help with Worklog and Getting entries to work in a view
Jaimie, I recommend you look into the AL action 'Event'. I believe you will find that you can do what you need with itand you may need to also use the TABLE-REFRESH run process action on field 1020. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Monday, December 15, 2008 8:42 AM To: arslist@ARSLIST.ORG Subject: Help with Worklog and Getting entries to work in a view I have Form A and Form B.When you click on a button on Form A, it brings you to Form B. The forms are connected by 2 fields that have the same entry numbers. On Form B there is a button called Worklog. When you click on this button, it opens up the worklog of the record that you have open in Form A. I created a view of Form A that just has the Worklog field and the 2 related entry fields. I did an AL to open the window of that view in Modify and that works, the worklog will open from the record of Form A and you can add entries like normal. The problem is occuring after you save the worklog entry. For some reason, it is not pushing that entry immediately back to the normal Form A view. I have to go back to Form A and actually refresh the screen to have the new entry appear in the worklog. I did try an open window action and used a dialogue window, but that wouldn't save an entry with the timestamp and username. To make matters even worse, they don't want to use the save button on the worklog view form, they want me to create a button to save all the information. I was thinking that I would have to create a push fields action for that like I normally do for save buttons, but then I can't get the entry to save in the worklog like normal if I use a dialogue window. It will only save in that view without the timestamp and username and then will not send the entry back to the normal Form A view. Any help would be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARERR [160] Decompression has failed
I upgraded to Mid-Tier 7.1 P5 (running against the same patch server) about a month ago, and on Friday I had a user report the following error ARERR [160] Decompression has failed when trying to open a PDF file. I wasn't able to replicate via the user tool, nor via web browser (IE), until I realized that she was on a different web server than I was (we have two of them load balanced in prod). As soon as I connected to the same web server she was using I began receiving the error. I rebooted Tomcat (web and applet server all in one) and the problem went away. Today they came back with the same error again, but this time both web servers are experiencing issues. I'm wondering if anyone else has experienced this issue. It only seems to affect PDF files thus far because I'm able to open other files. Restart of the applet server seems to take care of it for a bit, but not forever obviously. Your time and information is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR [160] Decompression has failed
I'm not sure I see the relevance...but Adobe Reader, some version that's fairly recent. The error is coming when trying to get the record out of the Remedy DB, not while trying to 'open' it... _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wallace, Kelvin Sent: Tuesday, December 16, 2008 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR [160] Decompression has failed ** What .pdf reader and version are you using? The full description of the error shows: 160 Error Decompression has failed. There was a failure in decompressing the data being processed, for example, when saving an attachment in the Save-Attachment Run Process filter command. The format of the compressed data was not correct. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, December 15, 2008 5:24 PM To: arslist@ARSLIST.ORG Subject: ARERR [160] Decompression has failed I upgraded to Mid-Tier 7.1 P5 (running against the same patch server) about a month ago, and on Friday I had a user report the following error ARERR [160] Decompression has failed when trying to open a PDF file. I wasn't able to replicate via the user tool, nor via web browser (IE), until I realized that she was on a different web server than I was (we have two of them load balanced in prod). As soon as I connected to the same web server she was using I began receiving the error. I rebooted Tomcat (web and applet server all in one) and the problem went away. Today they came back with the same error again, but this time both web servers are experiencing issues. I'm wondering if anyone else has experienced this issue. It only seems to affect PDF files thus far because I'm able to open other files. Restart of the applet server seems to take care of it for a bit, but not forever obviously. Your time and information is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Select distinct from api
Monty, To the best of my knowledge, there is no 'select distinct'. To ensure distinct you would need to getListEntry (or the .net api equivalent), loop through the entries, and programmatically move the 'unique' entries to another list, and then use the unique list. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Monty Sent: Tuesday, December 16, 2008 12:12 PM To: arslist@ARSLIST.ORG Subject: Fw: Select distinct from api ** Subject: Select distinct from api How would I accomplish a select distinct from the remedy api? all i can find in the documentation is get entry seems arsperl had more functionality however we are moving to .net (easier to find qualified programmers for) and need to move this to that platform. SELECT DISTINCT UserID, COUNT(RequestID) AS cntFROM MLSRequestWHERE SystemID = 'AUS'AND CONVERT(char(10), DateAdd(second, CreateDate, '12-31-1969 19:00:00'), 111) Between '2008/12/01' AND '2008/12/01'Group by UserIDOrder by cnt DESC Monty Edwards Web Developer Associate I would love to change the world, but they won't give me the source code MarketLinx 1901 West Cypress Creek Road Suite 400 Ft. Lauderdale, FL. 33309 Toll Free: 1-888-825-5472 Direct: 954-492-8465 Fax: Email: medwa...@marketlinx.com A First American Company | www.firstam.com http://www.firstam.com/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Select distinct from api
Yup -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Monty Sent: Tuesday, December 16, 2008 12:25 PM To: arslist@ARSLIST.ORG Subject: Re: Select distinct from api so we need to devise a method to count after the query and filter from there? - Original Message - From: Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, December 16, 2008 8:16 AM Subject: Re: Select distinct from api I'm not well versed with the APIs, but I doubt you could do a SELECT DISTinct, you would likely have to really work some other routes to get the same effect. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Monty Sent: Tuesday, December 16, 2008 1:12 PM To: arslist@ARSLIST.ORG Subject: Fw: Select distinct from api ** Subject: Select distinct from api How would I accomplish a select distinct from the remedy api? all i can find in the documentation is get entry seems arsperl had more functionality however we are moving to .net (easier to find qualified programmers for) and need to move this to that platform. SELECT DISTINCT UserID, COUNT(RequestID) AS cntFROM MLSRequestWHERE SystemID = 'AUS'AND CONVERT(char(10), DateAdd(second, CreateDate, '12-31-1969 19:00:00'), 111) Between '2008/12/01' AND '2008/12/01'Group by UserIDOrder by cnt DESC Monty Edwards Web Developer Associate I would love to change the world, but they won't give me the source code MarketLinx 1901 West Cypress Creek Road Suite 400 Ft. Lauderdale, FL. 33309 Toll Free: 1-888-825-5472 Direct: 954-492-8465 Fax: Email: medwa...@marketlinx.com A First American Company | www.firstam.com http://www.firstam.com/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Fw: Select distinct from api
That would be using the Remedy API to instruct the remedy server to issue the sql statement for you...which I think kind of defeats the purpose of even using the Remedy API...but that's just my opinion. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, December 16, 2008 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: Fw: Select distinct from api ** You could try using Server.GetListSQL() in .NET On Tue, Dec 16, 2008 at 2:12 PM, Monty medward...@comcast.net wrote: ** Subject: Select distinct from api How would I accomplish a select distinct from the remedy api? all i can find in the documentation is get entry seems arsperl had more functionality however we are moving to .net (easier to find qualified programmers for) and need to move this to that platform. SELECT DISTINCT UserID, COUNT(RequestID) AS cntFROM MLSRequestWHERE SystemID = 'AUS'AND CONVERT(char(10), DateAdd(second, CreateDate, '12-31-1969 19:00:00'), 111) Between '2008/12/01' AND '2008/12/01'Group by UserIDOrder by cnt DESC Monty Edwards Web Developer Associate I would love to change the world, but they won't give me the source code MarketLinx 1901 West Cypress Creek Road Suite 400 Ft. Lauderdale, FL. 33309 Toll Free: 1-888-825-5472 Direct: 954-492-8465 Fax: Email: medwa...@marketlinx.com A First American Company | www.firstam.com http://www.firstam.com/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Fw: Select distinct from api
I guess...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Tuesday, December 16, 2008 12:11 PM To: arslist@ARSLIST.ORG Subject: Re: Fw: Select distinct from api LJ, I kind of agree, but If you use the AR API(Server) to issue the SQL then you can write to one API instead of potentially multiple RDBMS API's. If you use the AR API(Server) to issue the SQL then you could even do it via a prepared AR System application instead of using a full AR administrator account too. (Which I think is required to use the Server.GetListSQL() API call.) If you use the AR API(Server) you can do other things that are harder to do via the RDBMS API too. ( Like trigger notifications, inform the support process of exceptions, etc..) However, when the AR System does not fully implement all of the features that the RDBMS has and you need those features, then you need to drop down to the lower level and use the tools that you need to use to get the job done. You just may not have to set up any additional libraries/utilities/infrastructure to tap into those RDBMS features for one or two things that you need to do. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Dec 16, 2008 at 1:06 PM, LJ Longwing lj.longw...@gmail.com wrote: ** That would be using the Remedy API to instruct the remedy server to issue the sql statement for you...which I think kind of defeats the purpose of even using the Remedy API...but that's just my opinion. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, December 16, 2008 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: Fw: Select distinct from api ** You could try using Server.GetListSQL() in .NET On Tue, Dec 16, 2008 at 2:12 PM, Monty medward...@comcast.net wrote: ** Subject: Select distinct from api How would I accomplish a select distinct from the remedy api? all i can find in the documentation is get entry seems arsperl had more functionality however we are moving to .net (easier to find qualified programmers for) and need to move this to that platform. SELECT DISTINCT UserID, COUNT(RequestID) AS cntFROM MLSRequestWHERE SystemID = 'AUS'AND CONVERT(char(10), DateAdd(second, CreateDate, '12-31-1969 19:00:00'), 111) Between '2008/12/01' AND '2008/12/01'Group by UserIDOrder by cnt DESC Monty Edwards ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: set fields by process error
Yea...I figured you would eventually come across that problem...thus pulling the email contents via perl script instead of push via run process will be about your only way to overcome the problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ?? ??? Sent: Wednesday, December 17, 2008 4:03 AM To: arslist@ARSLIST.ORG Subject: Re: set fields by process error The email body have a double quotes hence it conflicts mit echo comand LJ Longwing ?: ** You should be able to do a search in Google for ARSPerl, this is the perl interface to the Remedy API, it allows you to do ALLOT of stuff in an automated fashion. -- -- *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *Ramey, Anne *Sent:* Thursday, December 11, 2008 10:06 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: set fields by process error ** Any pointers on doing that? I am trying to process an entire email body. It's not a problem with the short tests,b ut it will be a problem in production. Anne Ramey *** */E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official./* *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *LJ Longwing *Sent:* Thursday, December 11, 2008 12:02 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: set fields by process error ** In that case I have had to write some perl scripts where it logs into Remedy itself and grabs the values in question out of a record instead of trying to pass all of the information on the command line. -- -- *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *J.T. Shyman *Sent:* Thursday, December 11, 2008 9:50 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: set fields by process error ** Good point. I assumed..and yes, I know what they say about assumed: 50 bonus points for using all of your tiles in Scrabble J The @@: can be dropped if this is in a filter. Curious: What does $Email Body$ contain? If it is the full email body that could be causing the issue. The $PROCESS$ command tops out at 4096 characters long according to the workflow object guide: The $PROCESS$ tag indicates that all text that follows is a command line. The command line can include substitution parameters from the current screen to enable values to be placed into the command line before it is executed. You can enter as many as 255 characters for your command definition. The command can be as many as 4096 characters after the substitution parameters are expanded --- J.T. Shyman -- -- *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *LJ Longwing *Sent:* Thursday, December 11, 2008 10:40 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: set fields by process error That would only work if the process was running via Active Link...which Anne didn't specify -- -- *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *J.T. Shyman *Sent:* Thursday, December 11, 2008 9:00 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: set fields by process error ** Try changing the command to: $PROCESS$ @@:echo $Email Body | /home/aramey/html2text-0.003/html2text.pl If that doesn't work, start with something simple and work up from there. Change the set fields to something like $PROCESS$ @@:echo $HOSTNAME And see if that sets the field. If it does try $PROCESS$ @@:echo $Request ID (or some other, short field) If that works, it may not be liking fact that the return has multiple lines. It may see that as multiple values and not a single value for the set fields. --- J.T. Shyman -- -- *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *Ramey, Anne *Sent:* Thursday, December 11, 2008 9:45 AM *To:* arslist@ARSLIST.ORG *Subject:* set fields by process error I am getting an exit code: 127 set fields action error when trying to use the following in a set fields action to strip HTML from an email body: $PROCESS$ echo $Email Body$ | /home/aramey/html2text-0.003/html2text.pl The process works fine when I run it from the command line: btw, it does work from the command line: r...@ncc db# echo h2Test header/h2brtestbr Anne Ramey test | /home/aramey/html2text-0.003
Re: please help
You don't. not directly. You find out what groups comprise the computation, and if they are a member of what computes as a member of it, then they are set as a member of that group. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of arsadm Sent: Wednesday, December 17, 2008 10:45 AM To: arslist@ARSLIST.ORG Subject: please help ** Hi Group, how can i assign a user to a computed group list (special permission group) ? Thanks in advance. ARSADM _ View this message in context: please http://www.nabble.com/please-help-tp21057857p21057857.html help Sent from the ARS http://www.nabble.com/ARS-%28Action-Request-System%29-f716.html (Action Request System) mailing list archive at Nabble.com. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL statement error
usually the value within max() is a field name, not what I would expect you have in the $PO Number$ field. You need to replace $PO Number$ with a field name that you are wanting the max value of. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie Sent: Wednesday, December 17, 2008 12:11 PM To: arslist@ARSLIST.ORG Subject: SQL statement error ** Listers ~ I am getting the following error during a SQL set fields action: ARERR [552] Failure during SQL operation to the database : The max function requires 1 argument(s). (SQL Server 174) My SQL command is listed below and I can successfully run it from SQL Server: SELECT max($PO Number$) + 1 FROM AST_PurchaseOrder What am I doing wrong here? Thank you in advance. Windows Server 2003 SQL Server 2005 7.1.00 Patch 002 AR Server 7.0.03 Patch 006 Service Desk Asset Management CMDB - 2.1.00 Patch 002 DSL - 1.0.00 Patch 1516 Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 [First Republic Bank logo] http://logos.firstrepublic.com/FRB.jpg _ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank Trust Co., FSB __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: please help
Members of dynamic groups are controlled by values in fields. Depending on which group you are discussing. So for example. If you are looking at the dynamic group 'Submitter', the member of that group, for any given record, is the user ID that exists in field 2 on a particular record in a particular form, the same thing goes for Assignee, field 4, and 'Assignee Group', field 112...later versions allow you to define your own Dynamic groups by matching field ID's to Group ID's within a specific group ID range. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of arsadm Sent: Wednesday, December 17, 2008 12:24 PM To: arslist@ARSLIST.ORG Subject: Re: please help Thanks a lot for your quick response. I've one more doubt on this ,If the group is dynamic through User form i cannot assign users to it. So which form i've to use for assigning users to a dynamic group. Thanks, ARSADM LJ LongWing (Head) wrote: You don't. not directly. You find out what groups comprise the computation, and if they are a member of what computes as a member of it, then they are set as a member of that group. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of arsadm Sent: Wednesday, December 17, 2008 10:45 AM To: arslist@ARSLIST.ORG Subject: please help ** Hi Group, how can i assign a user to a computed group list (special permission group) ? Thanks in advance. ARSADM _ View this message in context: please http://www.nabble.com/please-help-tp21057857p21057857.html help Sent from the ARS http://www.nabble.com/ARS-%28Action-Request-System%29-f716.html (Action Request System) mailing list archive at Nabble.com. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/please-help-tp21057857p21059608.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL statement error
then your statement should be SELECT max(po_number) FROM AST_PurchaseOrder assuming the DB name of the field is po_number and then I personally would do a second setfield to set $PO Number$ = $PO Number$+1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie Sent: Wednesday, December 17, 2008 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: SQL statement error I'm not sure I understand. I want to auto-populate the PO Number field with the next available PO #. I would like to accomplish this through direct SQL rather than creating an additional field(s) and workflow? Laurie Muhlethaler Remedy Developer / Administrator On Wed, 17 Dec 2008 13:15:41 -0600, Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE norm.kai...@eglin.af.mil wrote: Looks like $PO Number$ is a field reference and Remedy is passing the contents of PO Number (not the field name) to SQL, which is likely NULL because the field is empty when you run this. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie Sent: Wednesday, December 17, 2008 1:11 PM To: arslist@ARSLIST.ORG Subject: SQL statement error ** Listers ~ I am getting the following error during a SQL set fields action: ARERR [552] Failure during SQL operation to the database : The max function requires 1 argument(s). (SQL Server 174) My SQL command is listed below and I can successfully run it from SQL Server: SELECT max($PO Number$) + 1 FROM AST_PurchaseOrder What am I doing wrong here? Thank you in advance. Windows Server 2003 SQL Server 2005 7.1.00 Patch 002 AR Server 7.0.03 Patch 006 Service Desk Asset Management CMDB - 2.1.00 Patch 002 DSL - 1.0.00 Patch 1516 Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 [First Republic Bank logo]http://logos.firstrepublic.com/FRB.jpg The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank Trust Co., FSB __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are === = -- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank Trust Co., FSB ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com
Re: Escalation timings
Well...in 7.x escalations don't hafta be single threaded...so if you are running that...you can solve your issue...but basically when an escalation finishes running it sets it's 'next run time' in the queue, then checks the queue to see if there are any others...so yes...if they overrun their timings...you can come into a situation where escalation is always busy. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, David Sent: Wednesday, December 17, 2008 9:28 AM To: arslist@ARSLIST.ORG Subject: Escalation timings ** Just a general question on escalations ... Say if we have several escalations in place on different timings. Escalation A - 3 minutes Escalation B - 5 minutes Escalation C - 7 minutes Escalations are a single thread, so run in sequence. If say some of the escalations could possibly take longer than their scheduled time to run - the 3 minute one taking 4 minutes, etc. will they all just be continually running in sequence? Regards Dave Barber This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL statement error
setfield with direct SQL :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Wednesday, December 17, 2008 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: SQL statement error If you want to use select MAX, then you'll have to use direct SQL. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie Sent: Wednesday, December 17, 2008 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: SQL statement error Yes - that's exactly what I'm doing. I am doing it via a Set Fields action. I don't want to do this through a Direct SQL If Action, do I? Laurie Muhlethaler Remedy Developer / Administrator On Wed, 17 Dec 2008 13:31:06 -0600, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil wrote: Do a set fields from direct SQL. Have your sql query be: SELECT max($PO Number$) + 1 FROM AST_PurchaseOrder Map your PO Number field at the bottom to $1$ Is this what you are doing? Thanks, Gary Opela, Jr. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie Sent: Wednesday, December 17, 2008 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: SQL statement error I'm not sure I understand. I want to auto-populate the PO Number field with the next available PO #. I would like to accomplish this through direct SQL rather than creating an additional field(s) and workflow? Laurie Muhlethaler Remedy Developer / Administrator On Wed, 17 Dec 2008 13:15:41 -0600, Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE norm.kai...@eglin.af.mil wrote: Looks like $PO Number$ is a field reference and Remedy is passing the contents of PO Number (not the field name) to SQL, which is likely NULL because the field is empty when you run this. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Muhlethaler, Laurie Sent: Wednesday, December 17, 2008 1:11 PM To: arslist@ARSLIST.ORG Subject: SQL statement error ** Listers ~ I am getting the following error during a SQL set fields action: ARERR [552] Failure during SQL operation to the database : The max function requires 1 argument(s). (SQL Server 174) My SQL command is listed below and I can successfully run it from SQL Server: SELECT max($PO Number$) + 1 FROM AST_PurchaseOrder What am I doing wrong here? Thank you in advance. Windows Server 2003 SQL Server 2005 7.1.00 Patch 002 AR Server 7.0.03 Patch 006 Service Desk Asset Management CMDB - 2.1.00 Patch 002 DSL - 1.0.00 Patch 1516 Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 [First Republic Bank logo]http://logos.firstrepublic.com/FRB.jpg The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank Trust Co., FSB __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are == = = --- - -- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First
Re: Date/Time Field Create Entry Format
What language? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bala Patel Sent: Thursday, December 18, 2008 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: Date/Time Field Create Entry Format ** Hi All, Does anyone know the correct syntax for filling in a Date Time field? I am writing a program that fills in a date time field. // Date/Time datatype fieldValues[536870916] = new System.DateTime(2004, 02, 02).ToUniversalTime(); // Date datatype fieldValues[536870918] = 125000; Regards, Bala __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: In need of help with Assigned To Individual field drop down menu (UNCLASSIFIED)
In the admin tool open the User tool and give the Request ID field public permissions, that should solve your issue. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Thursday, December 18, 2008 9:58 AM To: arslist@ARSLIST.ORG Subject: In need of help with Assigned To Individual field drop down menu (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Hi all, I upgraded our ARS 6.3, HPD 5.6, SQL Server 2000 -- ARS 7.1 p5, HPD 5.6, SQL Server 2000. I've only upgraded the Remedy system baseline and left everything as is. The upgrade went through successfully, however, I am having a problem that I cannot figure out. I created a helpdesk ticket as normally would, but when I tried to select the Assigned To Individual field (drop down menu), only my name pops up. I do not see anybody else in my group. Also, I can't select any other Individuals in any other groups. I've checked the menu attribute for the Assigned To Individual field, and nothing has changed. The menu is pulling from the User form where 'Group List' LIKE zAssignedGroupID. The zAssignedGroupID is populated when I select the Group field (which pulls from the Group form). The weird thing about this is that there is a workaround. The user profile has to have a Fixed License and Administrator privileges. If the user profile has Floating License or no Administrator privileges, then he/she cannot see other technicians in the drop down menu of the Assigned To Individual field. I cannot regular endusers have Administrator privileges, that would be unacceptable. I've talked to Remedy Support this morning and they are checking with the licensing department. I didn't think I needed to upgrade my AR Server license file since it was only a system upgrade, I did not/do not plan to upgrade to ITSM7. I'm having a feeling that Remedy support will take too long. Any help is appreciated. Thanks so much, Thien Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Midtier 7.1 and Firefox
What version of Firefox? I use Firefox all the time and have never experienced this.. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rob Wherry Sent: Thursday, December 18, 2008 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Midtier 7.1 and Firefox ** Sorry I meant Left side of screen not right. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rob Wherry Sent: Wednesday, December 17, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Midtier 7.1 and Firefox ** Has anyone had problems displaying forms in Firefox using the 7.1 midtier? It is chopping off the right side of the form using Firefox but it does not when using IE 6 or 7. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Resolved: In need of help with Assigned To Individual field drop down menu (UNCLASSIFIED)
That's a common problem when upgrading the remedy server...they reinstall the default forms with default permissions...and it always breaks this type of functionality. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Thursday, December 18, 2008 12:16 PM To: arslist@ARSLIST.ORG Subject: Resolved: In need of help with Assigned To Individual field drop down menu (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Thanks to those that responded. The way it's set up here, in addition to the Request ID, I had to open up in the User form the Group List field with Public permissions in order for the Assignee to see the other Individuals in a group. Thien -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, December 18, 2008 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: In need of help with Assigned To Individual field drop down menu (UNCLASSIFIED) In the admin tool open the User tool and give the Request ID field public permissions, that should solve your issue. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Thursday, December 18, 2008 9:58 AM To: arslist@ARSLIST.ORG Subject: In need of help with Assigned To Individual field drop down menu (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Hi all, I upgraded our ARS 6.3, HPD 5.6, SQL Server 2000 -- ARS 7.1 p5, HPD 5.6, SQL Server 2000. I've only upgraded the Remedy system baseline and left everything as is. The upgrade went through successfully, however, I am having a problem that I cannot figure out. I created a helpdesk ticket as normally would, but when I tried to select the Assigned To Individual field (drop down menu), only my name pops up. I do not see anybody else in my group. Also, I can't select any other Individuals in any other groups. I've checked the menu attribute for the Assigned To Individual field, and nothing has changed. The menu is pulling from the User form where 'Group List' LIKE zAssignedGroupID. The zAssignedGroupID is populated when I select the Group field (which pulls from the Group form). The weird thing about this is that there is a workaround. The user profile has to have a Fixed License and Administrator privileges. If the user profile has Floating License or no Administrator privileges, then he/she cannot see other technicians in the drop down menu of the Assigned To Individual field. I cannot regular endusers have Administrator privileges, that would be unacceptable. I've talked to Remedy Support this morning and they are checking with the licensing department. I didn't think I needed to upgrade my AR Server license file since it was only a system upgrade, I did not/do not plan to upgrade to ITSM7. I'm having a feeling that Remedy support will take too long. Any help is appreciated. Thanks so much, Thien Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Midtier 7.1 and Firefox
So both versions of firefox exhibit the same behavior on both versions of 7.1, but neither exhibit it on 7.0.1? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rob Wherry Sent: Thursday, December 18, 2008 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier 7.1 and Firefox Firefox 3.0.1 on 1 machine and 3.0.4 on another and Midtier 7.1 patch 5 on new web server and our Development box is patch 2. The old web server is 7.0.1 patch 4 and does not have this problem on the same forms. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Thursday, December 18, 2008 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Midtier 7.1 and Firefox Also ... What patch level of MidTier 7.1.0? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, December 18, 2008 1:01 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier 7.1 and Firefox What version of Firefox? I use Firefox all the time and have never experienced this.. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rob Wherry Sent: Thursday, December 18, 2008 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Midtier 7.1 and Firefox Sorry I meant Left side of screen not right. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rob Wherry Sent: Wednesday, December 17, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Midtier 7.1 and Firefox Has anyone had problems displaying forms in Firefox using the 7.1 midtier? It is chopping off the right side of the form using Firefox but it does not when using IE 6 or 7. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Getting the Current Form Name
In 7.x the form's view is stored in the arschema table for any form created/modified since the upgrade to 7.x -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of RFrench Sent: Friday, December 19, 2008 6:40 AM To: arslist@ARSLIST.ORG Subject: Re: Getting the Current Form Name If you have a look at this thread it will give you some more information http://n2.nabble.com/SQL-Reporing-Services---making-sense-of-Remedy-Table-st ructure-tt1562658.html#none http://n2.nabble.com/SQL-Reporing-Services---making-sense-of-Remedy-Table-st ructure-tt1562658.html#none I am not sure if it is possible to take the name of a form and create a query to list the view name. However the form name is very close to the view that the data is stored in. This is what the database reference says about form and view names SQL views For each table that is built in the system (except for the attachment tables), an SQL view is automatically created. This view uses the form name as the view name and the field names (not a display label in one of the views) as the column names. The names are created by using the following rules: All alphabetic and numeric characters remain as defined. All other characters are converted to an underscore (_). If the first character is not alphanumeric, a leading A is added to the name. If the name of a field is blank, a field name with a leading A followed by the fieldId is used. If the name is one of the reserved words for the database, the string _x is appended. -- View this message in context: http://www.nabble.com/Getting-the-Current-Form-Name-tp21037113p21091452.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incoming Email
it appears that you are using a pop account to poll your mail, have you verified that the password configured to log into the account is accurate? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Salma Sent: Monday, December 29, 2008 1:44 AM To: arslist@ARSLIST.ORG Subject: Incoming Email Hello, Can any one help me out in resolving the below error.When i tried sending emails from email client (outlook ) to Remedy System , i got the below error. Not able to see incoming messages in Email message form. Command is not valid in this state. javax.mail.AuthenticationFailedException: Command is not valid in this state. at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:118) at javax.mail.Service.connect(Service.java:233) at javax.mail.Service.connect(Service.java:134) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(Recei verModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:207) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) Thanks in Advance. Regards, Salma -- View this message in context: http://www.nabble.com/Incoming-Email-tp21200316p21200316.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier: how to show Hour glass when Active Link working on a form
No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon used for loading of forms. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, January 07, 2009 4:44 AM To: arslist@ARSLIST.ORG Subject: Mid Tier: how to show Hour glass when Active Link working on a form Hi: I have a form with a few ALs. When a user types a value into a field and hits the enter key, these active links run to get some additional data and populate a few other fields. While the AL runs, I want the mouse pointer on the web client to change to a hour glass to indicate Remedy is doing something. Is this something that is configurable? Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier: how to show Hour glass when Active Link working on a form
Sorry I misspoke...I was speaking of 'within remedy'...but yes...there are many things available when you step outside the remedy box. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, January 07, 2009 9:07 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a form It is possible to do using some javascript. Do a Google search for javascript mouse pointer and you should be able to find the javascript to do the change. In your Active Links you will have to add (when the client type is web) a Run Process action to execute the javascript to change the cursor (and change it back when finished). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, January 07, 2009 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a form No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon used for loading of forms. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, January 07, 2009 4:44 AM To: arslist@ARSLIST.ORG Subject: Mid Tier: how to show Hour glass when Active Link working on a form Hi: I have a form with a few ALs. When a user types a value into a field and hits the enter key, these active links run to get some additional data and populate a few other fields. While the AL runs, I want the mouse pointer on the web client to change to a hour glass to indicate Remedy is doing something. Is this something that is configurable? Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier: how to show Hour glass when Active Link working on a form
No it comes pre-configured. Check page 115 of the mid-tier manual titled 'modifying the wait cursor' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, January 07, 2009 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier: how to show Hour glass when Active Link working on a form Is that busy icon something that I need to configure in mid-tier? Did not find anything in the mid tier document. I am on 7.1 mid-tier. LJ Longwing wrote: No it's not configurable, but in the 7.1 Mid-Tier there is a 'busy' icon used for loading of forms. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Wednesday, January 07, 2009 4:44 AM To: arslist@ARSLIST.ORG Subject: Mid Tier: how to show Hour glass when Active Link working on a form Hi: I have a form with a few ALs. When a user types a value into a field and hits the enter key, these active links run to get some additional data and populate a few other fields. While the AL runs, I want the mouse pointer on the web client to change to a hour glass to indicate Remedy is doing something. Is this something that is configurable? Thanks -- Thank you, RaVi __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009
I couldn't tell if that was a dig or serious...:) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, January 08, 2009 8:33 AM To: arslist@ARSLIST.ORG Subject: Re: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009 ** Really? I should thing they'd get 7.0 out of beta first? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, January 08, 2009 10:27 AM To: arslist@ARSLIST.ORG Subject: Possibly spam: Re: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009 When is 7.5 supposed to be released? I know it is in open beta now. Thanks, Brian _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jeff Lockemy (Northrop Grumman Mission Systems) Sent: Wednesday, January 07, 2009 5:00 PM To: arslist@ARSLIST.ORG Subject: Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009 ** Everyone, We are excited to announce that Doug Mueller, Corporate Architect at BMC, will be presenting at the next meeting of the San Diego Remedy User Group (SDRUG). Doug will be discussing what to expect in the upcoming 7.5 release and other topics of interest. The meeting is being sponsored by QMX Support Services (www.qmxs.com), with lunch being catered. Jack-in-the-Box will be hosting the event at their facility, located at: 9330 Balboa Ave San Diego, CA 92123 Attached is information for the Jack-in-the-Box campus. Please follow the instructions for proper parking at the event. 11:30am - 11:00pm Registration, Networking 12:00am - 12:30pm Lunch 12:30pm - 2:00pm Presentation 2:00pm - 2:30pm Networking If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we can get a proper headcount for catering. See you there. Jeff __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards
David, Why weren't non-participants notified? just kidding Thank you for the notification to the list...it's truly appreciated. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, January 08, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards ** FYI, below is the official statement on the issue. It was an E-mail sent out to folks who signed up for UserWorld 2008. I will post this, but I have no further information on the topic so please do not question me on things like Why weren't non-participants notified?, Why isn't this posted on the UserWorld website?, Why was the decision made?, etc. The statement below was made by a VP of Marketing at BMC and thus are not my own words - nor did I participate in the decision. The statement applies to the deferred (and now cancelled) UserWorld 2008, UserWorld in EMEA for 2009 and UserWorld at the end of 2009. We at BMC Software appreciate that the current economic situation has made it difficult for many of our customers, partners, and vendors to allocate the funds and staff time required for off-site employee training and continued education. With that in mind, we have decided not to host the BMC UserWorld conference for 2009. Since the focus of BMC UserWorld always has been continued IT learning and an open exchange of information and ideas, we invite you to explore some of the following excellent learning opportunities: * http://www.bmc.com/BMC/Common/CDA/hou_Page_Generic/0,3465,9926222_10636328, 00.html BMC User Groups: Find and join a user group (for BMC users as well as partners, vendors, and other third parties) *http://developer.bmc.com/ The BMC Developer Network: Join the network to participate in discussion forums and learn from other developers * http://www.bmc.com/BMC/Common/CDA/hou_Page_Detail/0,3464,8028426_35074116,0 0.html Online and local events: Explore learning opportunities at a variety of online and local events * http://www.bmc.com/BMC/Common/CDA/hou_Page_Generic/0,3465,11629550_59402322 ,00.html BMC Business School: Find and register for Web-based training on BMC solutions Thank you for your interest in BMC Software, and we hope to see you at one of our future events. In other words, no UserWorld of any kind is planned for Calendar Year 2009 (CY09). -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Sent: Tuesday, January 06, 2009 8:02 AM To: arslist@ARSLIST.ORG Subject: ADM: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards ** Apparently not only did they botch up the 2008, They have decided to follow that up with just not trying for 2009 (they don't say it won't happen, just they will not host it which is not Necessarily the same thing, but this year probably is). Guess that makes the ARSlist the UserWorld 2009, meeting from now to the end of the year, At least for the BMC BSM/Atrium/Remedy crowd. I will let others discuss if this is a good fiscal move or not. I think the value Of the conference outweighs the costs, but I only have to pay the bill for me. In any event, or lack thereof, this means I will be doing the following: 1) Returning to the Vote for the ARSlist Awards for 2008 2) Planning for some set of events that can allow us to properly Do the ARSlist Awards 2009 and provide a method for us all to Share our discoveries of 2009. This may mean a multi-city simultaneous conference, Or setting up a virtual conference. 3) Exploring other on-line avenues to expand what the ARSlist/WWRUG can provide To replace our annual conference networking ability. The first is a FaceBook Group But if folks have other thoughts please let me know ... Daniel __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy 7.1 to LDAP integration for user authentication
You simply create the user account but leave the PW blank...set them up with the permissions you want, and then ensure your server is configured to 'cross reference blank password' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Friday, January 09, 2009 12:59 PM To: arslist@ARSLIST.ORG Subject: Remedy 7.1 to LDAP integration for user authentication Hi: I have followed the instructions in the manual and setup Remedy to LDAP for user authentication. So now I can login to remedy eventhough I donot have a userid in Remedy. I want to use the LDAP only for authetication. How do I setup a user license (fixed or floating) and also which groups/roles that user will have. I can't seem to find instructions for this in the docs. -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Replace current window with a confirmation and details from the request
Well...you could have an AL that fires on 'After Submit' that opens a new window in modify mode where 'Request ID' = $LASTID$...and then a close window action. Is that what you were looking for? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Monday, January 12, 2009 4:29 AM To: arslist@ARSLIST.ORG Subject: Replace current window with a confirmation and details from the request Remedy 7.1 Hi: I have created a form where users make requests and when they hit the submit button, instead of popping up confirmation in a new window, I want to show confirmation with details from the request in the current window. Is this possible? Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to restrict floating license for centain group
Yea...you need to use poolsput group A in one pool...put everyone else in another pool...grant 2 to the first and 8 to the second pool. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing Sent: Monday, January 12, 2009 10:19 AM To: arslist@ARSLIST.ORG Subject: How to restrict floating license for centain group ** Hi All, I have total of 10 floating licenses, and I have a group called 'Group A', five users are assigned to 'Group A'. (Those five users only belong to Group A, not to others) I want to put some limit on Group A, which means at any given time, there will not be more than 2 users from 'Group A' can use the floating license to make changes, even there are 8 floating license are available to use. At the first I thought to use license pool, to 'restrict' 2 floating license to 'Group A', but seems license pool does the opposite, instead of restrict, it is 'guaranteed' to provide at least 2 floating license for group A. So how can I restrict Group A with maxim 2 floating license at given time. Thanks, Hui _ This electronic message and any files transmitted with it contains information from iDirect, which may be privileged, proprietary and/or confidential. It is intended solely for the use of the individual or entity to whom they are addressed. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please delete it and immediately notify the sender. _ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to restrict floating license for centain group
Sorry...I'm not thinking there is any way to get done what you are looking for. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing Sent: Monday, January 12, 2009 10:41 AM To: arslist@ARSLIST.ORG Subject: Re: How to restrict floating license for centain group ** Sorry, I forgot to mention in my previous email that I still want users from other groups to utilize all 10 floating licenses, if no user from Group A is log on to Remedy. Thanks Hui From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, January 12, 2009 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: How to restrict floating license for centain group ** Yea...you need to use poolsput group A in one pool...put everyone else in another pool...grant 2 to the first and 8 to the second pool. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing Sent: Monday, January 12, 2009 10:19 AM To: arslist@ARSLIST.ORG Subject: How to restrict floating license for centain group ** Hi All, I have total of 10 floating licenses, and I have a group called 'Group A', five users are assigned to 'Group A'. (Those five users only belong to Group A, not to others) I want to put some limit on Group A, which means at any given time, there will not be more than 2 users from 'Group A' can use the floating license to make changes, even there are 8 floating license are available to use. At the first I thought to use license pool, to 'restrict' 2 floating license to 'Group A', but seems license pool does the opposite, instead of restrict, it is 'guaranteed' to provide at least 2 floating license for group A. So how can I restrict Group A with maxim 2 floating license at given time. Thanks, Hui _ This electronic message and any files transmitted with it contains information from iDirect, which may be privileged, proprietary and/or confidential. It is intended solely for the use of the individual or entity to whom they are addressed. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please delete it and immediately notify the sender. _ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ This electronic message and any files transmitted with it contains information from iDirect, which may be privileged, proprietary and/or confidential. It is intended solely for the use of the individual or entity to whom they are addressed. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please delete it and immediately notify the sender. _ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to restrict floating license for centain group
One warning on that thoughgroup a will only be able to use the 2 that they are assignedgroup b, if assigned to both groups will be able to use all 10, so it's possible that group b would be able to use all 10 and group a would be left without anyso you can't control group b to only use the 2 if noone else from a is around... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing Sent: Monday, January 12, 2009 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: How to restrict floating license for centain group Thanks, that make sense, I will try that. Hui -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, January 12, 2009 1:15 PM To: arslist@ARSLIST.ORG Subject: Re: How to restrict floating license for centain group Hui, You can do that too But you likely need two new groups to do it. Create two new groups, that we can call these two names: Floating_2 and Floating_8 Set each group to have access to the right number of licenses. Then... For the people who should only get to use the Floating_2 license, make sure they are not also members of the Floating_8 group. For the people who should be able to use all 10 license, then make sure they are a member of both groups. Now if you want to try to make sure the the Floating_8 license are used first (by the people who are in both groups then I think you need to make sure that the 'Group ID' value for Floating_8 is (less than) the 'Group ID' value for Floating_2. Hope that helps. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Jan 12, 2009 at 12:41 PM, Bao, Hui-Qing h...@idirect.net wrote: ** Sorry, I forgot to mention in my previous email that I still want users from other groups to utilize all 10 floating licenses, if no user from Group A is log on to Remedy. Thanks Hui From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, January 12, 2009 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: How to restrict floating license for centain group ** Yea...you need to use poolsput group A in one pool...put everyone else in another pool...grant 2 to the first and 8 to the second pool. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing Sent: Monday, January 12, 2009 10:19 AM To: arslist@ARSLIST.ORG Subject: How to restrict floating license for centain group ** Hi All, I have total of 10 floating licenses, and I have a group called 'Group A', five users are assigned to 'Group A'. (Those five users only belong to Group A, not to others) I want to put some limit on Group A, which means at any given time, there will not be more than 2 users from 'Group A' can use the floating license to make changes, even there are 8 floating license are available to use. At the first I thought to use license pool, to 'restrict' 2 floating license to 'Group A', but seems license pool does the opposite, instead of restrict, it is 'guaranteed' to provide at least 2 floating license for group A. So how can I restrict Group A with maxim 2 floating license at given time. Thanks, Hui ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are /PREBRspan style='font-size:8.0pt;font-family:Arial,sans-serif;color:#003366' _BR This electronic message and any files transmitted with it containsBR information from iDirect, which may be privileged, proprietaryBR and/or confidential. It is intended solely for the use of the individualBR or entity to whom they are addressed. If you are not the originalBR recipient or the person responsible for delivering the email to theBR intended recipient, be advised that you have received this emailBR in error, and that any use, dissemination, forwarding, printing, orBR copying of this email is strictly prohibited. If you received this emailBR in error, please delete it and immediately notify the sender.BR _ /SPANPRE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Mid-Tier and Email Failure (U)
Both the Mid-Tier Applet server (Tomcat, NewAtlanta)?, and the email engine have log files that should tell you if they connected to remedy properly...the services can start and not connect properly...without any outward error. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, January 12, 2009 11:54 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier and Email Failure (U) UNCLASSIFIED ARS Server Version/Patch- ARS 6 Help Desk 5 ARS MidTier Version/Patch- 6 OS/Version- Windows Sever 2003 SQL 2000 The ARS server was virtualized about 4 months ago. Help - both the mid-tier and the email engine have stopped responding. ARS, Help Desk and Mid-Tier are all housed on the same server that connects to a remote SQL database. Help Desk appears to be running without error - tickets can be submitted, resolved and are being auto-closed as expected. The AREmail form is being created but is not getting sent. The server has been restarted a couple of times. I even had the team shut down the server then boot. Both the Remedy Email Engine service and IIS say Started Both can be stopped/started as if nothing was wrong. The server team swears that no changes have been made - I have searched the server and not found Modified dates that would indicate changes. Microsoft patching was last done 16 December. This problem arrived Thursday 8 January. A ticket has been opened with Remedy Support but we have not yet received assistance. Any ideas how to restore use of the Email engine and mid-tier? Sandra Hennigan Apparently, there is nothing that cannot happen today. Mark Twain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Mid-Tier and Email Failure (U)
in your email log dir you should have a stdout.log and stderr.log that get written every time you restart the service...so if your logs haven't been written to since the 16th, I would think that you may be looking at the wrong log set. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, January 12, 2009 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and Email Failure (U) UNCLASSIFIED Thanks. New Atlanta - I'm having the server admin check for log AR Email Error log last entry is 13 December. I do not have the error but it pertains to a lost Host ID which was corrected on 16 December. I just found out that Microsoft patches were applied 16 December. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-601-0789 Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, January 12, 2009 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and Email Failure (U) Both the Mid-Tier Applet server (Tomcat, NewAtlanta)?, and the email engine have log files that should tell you if they connected to remedy properly...the services can start and not connect properly...without any outward error. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, January 12, 2009 11:54 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier and Email Failure (U) UNCLASSIFIED ARS Server Version/Patch- ARS 6 Help Desk 5 ARS MidTier Version/Patch- 6 OS/Version- Windows Sever 2003 SQL 2000 The ARS server was virtualized about 4 months ago. Help - both the mid-tier and the email engine have stopped responding. ARS, Help Desk and Mid-Tier are all housed on the same server that connects to a remote SQL database. Help Desk appears to be running without error - tickets can be submitted, resolved and are being auto-closed as expected. The AREmail form is being created but is not getting sent. The server has been restarted a couple of times. I even had the team shut down the server then boot. Both the Remedy Email Engine service and IIS say Started Both can be stopped/started as if nothing was wrong. The server team swears that no changes have been made - I have searched the server and not found Modified dates that would indicate changes. Microsoft patching was last done 16 December. This problem arrived Thursday 8 January. A ticket has been opened with Remedy Support but we have not yet received assistance. Any ideas how to restore use of the Email engine and mid-tier? Sandra Hennigan Apparently, there is nothing that cannot happen today. Mark Twain __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to restrict floating license for centain group
LOL...you are so thorough as to put me to shame...the only piece I was arguing was 'if no user from Group A is log on to Remedy'...as you pointed out..it's possible to write a custom area plugin...but bar thatI can't see a way to only allocate the remaining 2 licenses to group b 'ONLY' in the case of noone from group A being logged on. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, January 12, 2009 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: How to restrict floating license for centain group LJ, Actually what was said looked like this to me: (maybe I missed something) 1) I want to put some limit on Group A, which means at any given time, there will not be more than 2 users from 'Group A' can use the floating license to make changes, even there are 8 floating license are available to use. This is easily done with Floating license pools and the correct group memberships for the users. (AKA: Max = 2 for Group Floating_2) 2) I still want users from other groups to utilize all 10 floating licenses, if no user from Group A is log on to Remedy. Map of terms used above and below: Group A = Floating_2 Group B = Floating_8 This is a matter of a race condition for the license allocation. Which is always the case for Floating license in AR System. I see those races breaking down like the following. (Mostly due to controlling the order of the pools being picked from. Which is easy when there are only two groups involved. It gets much harder, if not impossible, when there are more than 2 groups involved.) ) If a member from _only_ Floating_2 tries to get a license before all of Floating_8's pool is used, then they will get one of the possible two Floating_2 license. Unless all of the Floating_2 license are already in use. ) If a member from _only_ Floating_2 tries to get a license _after_ all of Floating_8's pool is used, then it will depend on if the Floating_8 group have also used up any remaining Floating_2 license as well. ( So again... Unless all of the Floating_2 license are already in use.) ) If a member from _only_ Floating_2 tries to get a license _after_ all of Floating_2's pool is used then user 3..N = you must wait for a floating license. ) If a member from Floating_8 and Floating_2 tries to get a license and there are Floating_8 license available then they will be able to use upto 8 from that pool first. ) If a member from Floating_8 and Floating_2 tries to get a license and there are no Floating_8 license available and there are no Floating_2 people holding a license then they will be able to use up to all 10. ( So again... Unless all of the Floating_2 license are already in use.) ) If a member from Floating_8 and Floating_2 tries to get a license and there are no Floating_8 license available and there are no Floating_2 license available then they will not be able to get a license since all 10 are already in use. ( user 11..N = you must wait for a floating license) I think that covers all conditions. (Again It may not be possible to do as the number of groups get more and more complication.) On another side of the coin. An AREA plugin can hand out floating licenses So you could write whatever complicated (and/or messed up) logic you need in C or Java then you should be able to run it though a custom AREA plugin to get the effect that your after too. ( Including things like time of day, day of week, priority(SLA), blackout windows by groups, etc..., etc...) If the logic says No, for this user right now then assign them a read license. (Obviously, still subject to the max floating license on the server.) That just takes more time to do. But I am sure it could be done. If the business can describe how it should be done. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Jan 12, 2009 at 1:59 PM, LJ Longwing lj.longw...@gmail.com wrote: One warning on that thoughgroup a will only be able to use the 2 that they are assignedgroup b, if assigned to both groups will be able to use all 10, so it's possible that group b would be able to use all 10 and group a would be left without anyso you can't control group b to only use the 2 if noone else from a is around... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing Sent: Monday, January 12, 2009 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: How to restrict floating license for centain group Thanks, that make sense, I will try that. Hui -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, January 12, 2009 1:15 PM To: arslist@ARSLIST.ORG Subject: Re
Re: Replace current window with a confirmation and details from the request
You could first do a setfield of the text field and change it's label to be Thank you for submitting Request ID: $LASTID$, and then do an unhide of the field...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Monday, January 12, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Replace current window with a confirmation and details from the request What I am trying to do is when the user hits the submit button, the record gets created in the database and the current screen where user was entering data just shows a text Thank you for submitting the request. You kind of answered my question. I have to give it a try. I could have a AL which hides all the fields in the current form and unhide a field which shows the text I want to show. I am not sure if I can include the value of the request ID in the text i.e: Thank you for submitting Request ID:X Thanks LJ Longwing wrote: Well...you could have an AL that fires on 'After Submit' that opens a new window in modify mode where 'Request ID' = $LASTID$...and then a close window action. Is that what you were looking for? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Monday, January 12, 2009 4:29 AM To: arslist@ARSLIST.ORG Subject: Replace current window with a confirmation and details from the request Remedy 7.1 Hi: I have created a form where users make requests and when they hit the submit button, instead of popping up confirmation in a new window, I want to show confirmation with details from the request in the current window. Is this possible? Thanks -- Thank you, RaVi __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Allow a user only to create and view new requests in a deployable application
Give both A and B permission to the form, give them both access to field 1 (or public if you prefer)...give group A view permissions to the fields you want them to be able to view but not modify, and give b change permissions to the fields you want them to be able to modify. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Monday, January 12, 2009 4:52 PM To: arslist@ARSLIST.ORG Subject: Allow a user only to create and view new requests in a deployable application Hi: I have created a deployable application that has a form. I have also created two roles roleA and roleB. roleA is associated with groupA and roleB is associated with groupB. I want all users in groupA to just have permissions to create new records, view existing records but no update capabilities. The only permissions I see at the form level is View and Hidden. How do I go about this? These users in groupA have a floating license. I donot want to give them Restricted Read since they need ability to update other forms. Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
