I've had the opposite experience in many cases. However, I've found that there
are often significant differences between the web client and the user tool. In
my experience, once the web client has cached the forms being accessed, it is
often faster than the user tool to bring them up. For
If you add a display only field to the form, push a value to that field, as in
option 1, and then have your web service filter trigger on that field being
set, you could avoid having all your other filters fire again. You'd have to
update the other filters to not fire if that new DO field is
to change the execution order
of existing filters and there are times where I want those other filters to
fire in the same operation that calls the web service (e.g. if the ticket
changes assignee, group, etc) .
Thanks,
Jason
On Wed, Jul 29, 2009 at 11:21 AM, Lyle Taylor
tayl
What do you mean by emphasizing licensed? We currently have 1200 users with a
floating license. Only about 35 with a fixed license.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, July 29, 2009 3:17 PM
To:
then test
for a NULL value in that field to see if they've closed the window using the X.
You can then take whatever action you deem appropriate to recover from that.
Lyle Taylor
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org
into that if necessary.
ARS 7.1 p6
Midtier 7.1 p6 on Apache/Tomcat
Thanks,
Lyle Taylor
NOTICE: This email message is for the sole use of the intended recipient(s)
and may contain confidential and privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you
Official.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, July 31, 2009 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: How many users are on your system?
What do you mean by emphasizing licensed? We
Sounds like your AR server may have approached it's memory limit. You might
consider restarting the AR server and then trying again.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of tina flores
Sent: Wednesday,
The fact that you're getting that error means that Apache is up and running.
If Apache were down, your web browser would essentially tell you that it can't
connect to the server or can't display the page (in the case of IE). This
error means that Apache is trying to pass the request on to the
down list
are in Spanish.
My initial thought is that this might have something to do with either the
database sort order or sort orders defined on a form somewhere, but I'm not
sure where to look. Any ideas?
Thanks,
Lyle Taylor
NOTICE: This email message is for the sole use of the intended
(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Monday, August 10, 2009 11:46 AM
To: arslist@ARSLIST.ORG
Subject: Locale of data shown in Table field
**
Hi All,
ARS 7.1 p6
What determines which locale is used to display information in a table field?
We have a situation
,
Lyle
From: Lyle Taylor
Sent: Monday, August 10, 2009 1:28 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Locale of data shown in Table field
Thanks, David. Use Locale us currently set to False for this table. However,
if I'm understanding the documentation correctly, I'm not sure that field
?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Monday, August 10, 2009 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Locale of data shown in Table field
**
Well, I think I may have found the problem
Items can only be matched between datasets where the item in the master dataset
already has a reconciliation ID. So, if the ID is zero in both datasets, the
items will never match. The usual process is that you will auto-identify the
records (or some portion of them based on criteria that you
Where is this file actually being included from? Perhaps you could post the
entire error text that the compiler is printing.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marty.Thorin
Sent: Tuesday, August 11,
and see what they have
to say. If it really is their file, they can send it to you, and submit a bug
to get the file included with the 7.5 installers.
Lyle
-Original Message-
From: Marty.Thorin [mailto:thorin.ma...@we-energies.com]
Sent: Wednesday, August 12, 2009 8:54 AM
To: Lyle Taylor
I see. In that case, you'll need to pick one dataset that you will
auto-identify instances in. You don't have to auto-identify all of them, if
you don't want to, but then you will need to find a way to filter the ones you
do want to identify that doesn't depend on the contents of another
Mine is empty too. If I recall correctly, though, much of the approval
workflow is system-maintained. Whether or not it has something in it may
depend on how the approval engine is configured.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
One thing to check is to make sure that you have the Default Web Path set in
the AR System Administration Console (Advanced tab). If that's not set, it
doesn't know where the mid tier is and can't render the flashboards (it uses
the mid tier to render flashboards). The value should look
If you're using Jakarta as your ISAPI redirector, there are a couple config
files that need to be edited to tell IIS where to go for requests coming in to
/arsys. Are you using Jakarta or something else?
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]
Jarl,
I'm not sure what you're looking for, the difference between 3 and 4 is pretty
much equivalent to the difference between 1 and 2. You've got differences of
16 and 20 seconds between 3 4 and 1 2, and these are adequately accounted
for with Doug's explanation of 1 vs. many API calls
Of Jarl Grøneng
Sent: Monday, August 17, 2009 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Wierd behavior with Java API - ar-server
2009/8/17 Lyle Taylor tayl...@ldschurch.org:
Jarl,
Your comment that the difference between 1 and 2 is due to one commit to the
database is incorrect. That end
/17 Lyle Taylor tayl...@ldschurch.org:
If you run each of the scenarios multiple times and average the times, do you
still see a 25% (or 20%, depending on how you figure it) difference between 1
2 and 3 4?
Lyle
-Original Message-
From: Action Request System discussion list
It sounds like your email engine service may not know what server and/or port
to connect to. Take a look at the EmailDaemon.properties file under your
e-mail engine's installation directory and validate the value of the following
line:
com.bmc.arsys.emaildaemon.servers=server_name
Building the compiler is actually not that difficult. You just need to make
sure that you get your options right when you run the configure command that
generates the Makefiles (e.g., where to install it, what modules - compilers -
to include with it, etc.). Once you determine what options
It sounds more like you're logging into the mail server with an account that's
different than what you've specified as the sender e-mail address in your
mailbox configuration. For example, if you're logging into an Exchange server
as serveraccount, but you've got the From address in Remedy
If I'm understand you correctly, and you're primarily wondering about how to
give Maintainers the ability to move people into and out of the four groups,
this may not be too difficult. If you use filters to update the User form (you
shouldn't have to have anyone update the Group form, since
:
connection refused: connect
javax.mail.messagingexception connect failed; nested exception is:
java.net.connectexception: connection refused: connect
what could be the reason?
Thanks,
Raj
On Thu, Aug 20, 2009 at 3:58 PM, Lyle Taylor
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote
Hi All,
So, I added a couple new fields (a trim text field and an integer field) to the
HPD:Help Desk form and am trying to migrate it from our development environment
to our test environment. The migration is failing on creating those two fields
with the following errors:
Type
, August 20, 2009 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Email Error : Client does not have permissions to send as
this sender
**
Maybe a network issue, between the arsystem box and mail server.
hbr
On Thu, Aug 20, 2009 at 7:11 PM, Lyle Taylor
tayl...@ldschurch.orgmailto:tayl
In your build directory, run the following command and send us the output:
file ../../lib/libar.so
Your build options seem to be telling it to build a 32-bit executable, but 75
is 64-bit on Linux. The command above will verify whether libar.so is a 32 or
64-bit binary. If it's 64-bit, then
I don't have an answer for Gary's question, but wanted to point out that you
shouldn't need to install a foreign language pack in order to handle foreign
characters. Remedy's ability to handle foreign characters depends entirely on
it being set up for Unicode.
However, Gary, does this happen
: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, August 20, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Functional Group usage (long post)
If I'm understand you correctly, and you're primarily wondering about
how to give
voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
On Mon, Aug 24, 2009 at 11:38 AM, Lyle Taylor
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:
**
I don't have an answer for Gary's
Rabi,
If I'm understanding things correctly, you've basically got a mismatch between
how Remedy updated your httpd.conf and your manually maintained
workers.properties file. You should be able to comment out the following line
if it's still there in httpd.conf:
JkWorkersFile
By wrong, do you mean that it doesn't match what your server is named, or that
it doesn't match how your Mid Tier is configured?
From what I understand, that's how the system is designed and can't be changed
(which I think it just plain dumb - it should be configurable). It is
probably based
I don't think you would be violating some unwritten rule by ditching BMC's DSL
data. At my last position, we didn't use any of it either. We created
products on an as needed basis.
That said, you can add aliases for products. So, you would decide what the
standard name of the product is
Mark,
When you say that the server is wrong, what exactly to you mean? Is it that
the fully qualified domain name of your server is arserver.xyz.com, but it's
generating arserver.pqr.com? Or is it that you simply want arserver and it's
generating arserver.xyz.com (which is the correct fully
I just tried Googling Windows error 1604. Looks like it's a common MySQL
error. Are you sure you're using SQL Server and not MySQL? ;-)
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, August 26, 2009 11:26 AM
To:
What's the actual URL you used?
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Raj
Sent: Wednesday, August 26, 2009 11:58 AM
To: arslist@ARSLIST.ORG
Subject: mid tier error
Hello All,
I am getting the following
again and see what happens. I will keep you
updated! Cheerios!
Mike Latham - Some Remedy Developer Guy
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, August 26, 2009 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.1.0
..
On Aug 26, 12:42 pm, Lyle Taylor tayl...@ldschurch.org wrote:
It almost looks like you may not have the ISAPI redirector configured
properly (or at all). What happens if you go to
http://servername:8080/arsys/home
That will send it straight to Tomcat.
Lyle
-Original Message-
From
It almost looks like you may not have the ISAPI redirector configured properly
(or at all). What happens if you go to
http://servername:8080/arsys/home
That will send it straight to Tomcat.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
cannot be displayed.
http://servername/ same original error.
On Aug 26, 12:55 pm, Lyle Taylor tayl...@ldschurch.org wrote:
Is that error coming from Tomcat or your browser? That's not a type of
error I'd expect Tomcat to return. Silly question: are you sure the Tomcat
service
.
Open IIS Help, which is accessible in IIS Manager (inetmgr), and
search for topics titled Authentication, Access Control, and About
Custom Error Messages.
On Aug 26, 1:14 pm, Lyle Taylor tayl...@ldschurch.org wrote:
Well, it looks to me like the error is due to a problem with Tomcat and
probably
Do you get that error if you go to http://servername:8080/?
Also, which logs did you look at?
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Thursday, August 27, 2009 1:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier
Do you have your AR server configured as a member of a server group? If so, it
may be that that server is not configured to process e-mail requests, so the
e-mail engine attached to it will wait until the AR server tells it that it's
its turn.
Lyle
-Original Message-
From: Action
)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, August 27, 2009 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Newly installed ARemail engine on Windows Platform
Do you have your AR server configured as a member of a server group? If so, it
may be that that server
Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, August 27, 2009 3:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Newly installed ARemail engine on Windows Platform
Double-check your entries in the AR System Server Group Operations Ranking
form
installation re-install Tomcat for me.
I took out the comments and now it is working! Thanks!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Thursday, August 27, 2009 3:15 PM
To: arslist
We're working on deploying a similar arrangement. We decided to do that,
because the 7.5 Mid Tier has better performance than the 7.1 version,
especially when recovering from flushing the cache. In addition, they have
made some visual improvements in how some GUI elements are rendered in the
Mark,
I have a simple, stupid question, and you may have already answered it before,
but how long ago was the domain name change made, and has the e-mail engine
been restarted since then? I'm wondering about the possibility of the e-mail
engine having old values cached in memory.
Lyle
You have to escape the double quote in your string in the function call. You
escape it by adding another double quote. For example matches a single
double quote. So, if you wanted to replace double quotes with, say, spaces,
you'd have something like this:
REPLACE($FIELD$, , )
Lyle
Does anyone know if any of the OOB AR Server and ITSM forms include any
preconfigured Subadministrator permissions or an easy way to find out?
Thanks,
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Monday, August 31, 2009 4:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: what is the difference between administrator and subadministrator
Does anyone know if any of the OOB
This issue was just recently discussed on the list. Basically, you either need
to configure your mid tier to use the fully qualified domain name of your
server, or you need to create a filter on the AR System Email Messages form
that looks for URLs and replaces the full name with just the
A little more information might be helpful - it's unclear whether you're
talking about group names in the Group form or in CTM:Supoprt Group. The OOB
behavior when you create a support group in ITSM is that the system will create
a corresponding permission group in the system Group form. The
If you set Incident Management application preferences Reopen in Current for
After New Save, the newly created incident will come back up in a window that
you can continue editing. You would then add the additional entries to the Work
Info simply by adding each entry and clicking the Save
have been more specific. I'm creating the incident with
workflow (using iwave integrator) and need to be able to create a second work
info entry during the creation.
From:
Lyle Taylor tayl...@ldschurch.org
To:
arslist@ARSLIST.ORG
Date:
09/01/2009 05:04 PM
Subject:
Re: Creating multiple
Hi,
I want to make sure I'm understanding you correctly. Does your tool look for
all character fields (or fields that can contain text) and search for the old
login name and replace it with the new login name within the entire text?
If that's the case, that sounds quite scary to me. I can
Excellent, that sounds much better than what I was thinking. :-) It sounds
like you've thought it through well and have put together a nice tool.
Thanks,
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi
You can still use a recon job but add a qualification group to select an
appropriate set of entries that can be deleted in a single job. You would then
just have to go back and update the qualification group and run the job again,
etc., until you've deleted the entire set.
Lyle
From: Action
What sets the initial nexfieldid for a given form? For example, if I create a
new form and add a new field and manually set the ID to X (and it's not in
the reserved range and higher than any other field on the form), will that plus
one become the next field ID?
Thanks,
Lyle
From: Action
with a manually given fieldid or not.
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Lyle Taylor
Gesendet: Mittwoch, 2. September 2009 20:47
An: arslist@ARSLIST.ORG
Betreff: Re: New fields added becomes Core fields
),
Doug Mueller
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, September 02, 2009 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: New fields added becomes Core fields
**
So, what would cause
Near as I can tell, there's nothing special about the Demo account, and I agree
that it should probably be deleted so long as you have other administrative
accounts. I've heard of 3rd party installers assuming the account exists and
that the password is blank, but that someone would package
I agree with that. In general, there are several types of operations that have
become much more tedious than they were in the Admin tool, and add to that that
field alignment has seemed to be very flaky to me in Dev Studio (I've had
numerous issues getting fields to line up and get sized
There's a big difference between Solaris running on Sun processors and Solaris
running on Intel processors. It's kind of like the difference between PCs and
the old Macintoshes (before they switched to using Intel processors).
Basically, it's an entirely different hardware platform, and the
In my experience this error may not have _anything_ to do with permissions.
It's still a catch-all error. Things to verify:
1) Is ORACLE_HOME set to the correct value in the shell you're running the
installer in?
2) Is $ORACLE_HOME/lib included in your LD_LIBRARY_PATH variable?
3) Is
The Linux AR server specifically requires the 64-bit Oracle client.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Tuesday, September 15, 2009 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem 7.5p2, Linux/oracle install
lacking. When the compatibility
matrix says not supported, it's misleading to me, as that term is often used
to indicate that the only thing lacking is a thorough official testing. If it
said doesn't work, I wouldn't be typing this.
On Tue, Sep 15, 2009 at 12:02 PM, Lyle Taylor tayl
If you have access to the Windows User Tool (WUT) it will use less memory when
processing queries like that (although, 100,000 records is still a lot for it,
especially if you're pulling back Incidents). The question I have, though is
where you're actually running out of memory. It's possible
On Windows, the service doesn't show as started until the AR Server is ready to
service requests. Once it has finished recording the object relationships, if
you refresh the list in the Service Control Manager, it will then show as
started.
Lyle
-Original Message-
From: Action
Our AR servers are running on Windows Server 2003 hosts running under VMWare
ESX (not sure which version, though), and we're relatively stable (I don't
believe any of the issues we're having are related to VMWare). We haven't had
issues like what you're describing. That error number was being
Hi All,
Does anyone on the list have experience writing iRules for F5's BIG-IP product
for URL redirection? We are going to be putting our MidTier servers behind a
BIG-IP load balancer and want to be able to redirect requests from / to
/arsys/home so that people can simply type in the name of
I wish I had thought of this a little while back. This might have fixed
something for us. However, for this to work, I would think that you would need
to have the company added to the Access Restrictions list for each customer in
order for the company's group to be added to their User record.
I would think that three servers should be sufficient for a dev environment.
In that case, I would put MidTier, Apps/AR Server and Analytics all on the same
box. In production I would separate them out more, but for development, that
should be fine. One caveat is that Analytics and MidTier
That depends on how he's calling the web service in .NET. He's probably
getting back an array, an ArrayList (or something equivalent), or he's working
with the XML directly (less likely). In any of those scenarios, it should be
trivial to determine how many records are returned. An array and
You could add a buffer form between your application and the AR System Email
Messages form. When your users want to send a message, rather than directly
sending an e-mail, you push the info to a notification form, and that would
include the ticket number, etc. - anything needed to tie the
Perhaps it's a filter phasing issue. Probably any filters that update the
record (in order to trigger this filter) need to be named with `! at the end to
override filter phasing.
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]
Objects guide. Your qualification should be more like:
'Billing_End_Date' != 'DB.Billing_End_Date' OR 'TR.Billing_End_Date' = $NULL$
Regards,
Chuck Baldi
On Mon, Sep 28, 2009 at 5:14 PM, Lyle Taylor
tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote:
Perhaps it's a filter phasing issue
If you're using .NET's native ability to work with web services where it
auto-generates a class (or set of classes) for you to work with, then perhaps
the problem is with how your WSDL is defined, as that is how it determines what
class(es) to create. Can you post your WSDL for us to look at?
**
And have you tried using soapUI to hit your service. That way you can show the
actual Request and Response payloads to your .NET people.
Fred
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, September 29, 2009 1:32 PM
...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, September 30, 2009 2:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: FW: ARSystem Web service
**
That will be correct if the web service is defined properly. The thing that
bothers me is that if it is defined correctly, then the code in the screenshot
I think what it boils down to is that you want to precache the forms that users
most frequently use and those that take the longest to cache. For example, if
you're using Incident management, at the least, you would want to precache the
Incident Management Console, Help Desk for, and perhaps
Quote
THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier
7.5/browser.
/Quote
That is not the case here. Once forms have been cached in the mid tier, it is
generally faster than the user tool for most of what we do. Some things are
easier to do in the user tool (because
-based client)
**
Lyle,
With which browsers did you test this?
Rick
From: Lyle Taylor tayl...@ldschurch.org
Date: Mon, 12 Oct 2009 12:45:38 -0600
To: arslist@ARSLIST.ORG
Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)
Quote
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
acceptlanguage: en-US
Content-Type: multipart/alternative;
boundary=_000_D6A3C9D35C65C14D8E7B5487609CD2A2128D755ED0MBX01ldschurc_
MIME-Version: 1.0
X-Disclaimer: True
X-Proofpoint-Virus-Version:
It kind of sound like you might have a problem with your plugin server or be
related to issues with plugin configuration. I won't be much help, but maybe
that will at least (hopefully) point in the right direction.
Lyle
From: Action Request System discussion list(ARSList)
Kali,
Run the following command:
netstat -nba netstat.out
Then open the file netstat.out in a text editor and search for arserver.exe.
It will be just below the line that will indicate what port it is running on.
If you want to use port mapper, I would still recommend assigning a static
I believe 7.1 behaves this way as well. I have workflow that makes this
assumption, and it all appears to work as expected.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brien Dieterle
Sent: Thursday, October 15, 2009 10:59 AM
To:
I've seen issues similar to this when forms were referencing another server.
For example, a while back we had some contractors make some customizations to a
form and they migrated it to our test and prod environment, I think by
exporting the form to a def file and importing it into the target
One thing to point out is that if you want to install certain product
documentation (e.g., ITSM) it wants to install it in the web server's document
directory. I'm not sure how that would work, since tomcat consider the
subdirectories to generally be associate with JSP applications, and I
No, that’s not right. Putting OR will always cause it to be true, because
every date will either be less than 48 hours in the future or greater than 36
hours in the future. It should stay AND. It looks correct to me with AND so
long as it’s a Date Time field and not just a Date field (in
In my last position, we integrated with Maximo to sync Remedy location data to
what we had in Maximo. I wrote an external .NET process that connected
directly to the Maximo database, pulled all the data, munged it for use in
Remedy and updated the Remedy database (using the ARS API).
Lyle
I don't know that it's a bug in Remedy so much as an issue with the hardware.
We saw the same thing. Most Linux hardware was OK, most Solaris hardware was
not. The fact that you have to actually load the serial number into the EEPROM
on older servers shows this is not a bug. If the
We had the same issue. What we did in the end was just give in to the fact
that we weren't going to be able to discover SNs for everything and wrote our
recon rules so that new CIs used the discovered SN, but an SN on a CI was never
overwritten by discovery (since it couldn't be trusted). We
We had the exact same issue. The problem isn't the number of errors associated
with any given message, it's the number of total errors in the error log form
combined with the fact that 1) BMC didn't add any indexes to the form (that's
an issue in several places), and 2) the form does not get
the tables, and then add an active
link on tab select that refreshes the table.
Thad Esser
Remedy Developer
Now... Just where did I put that cheese...?
From:
Lyle Taylor tayl...@ldschurch.org
To:
arslist@ARSLIST.ORG
Date:
10/22/2009 10:17 AM
Subject:
Re: AR System Email Messages Form
Sent
How did you get the 7.5 client installed on the Windows 7 PC? I tried it just
Friday and the install failed, because the installer thought that there was no
space left on my hard drive, so it wouldn't let me proceed. I know that I can
install it using XP mode, but that's less than ideal.
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