Hi,
The only thing I found was a bunch of java.lang.ArrayIndexOutofBoundsException.
So there is probably some kind of bug somewhere.
It is an old version, so maybe they will just have to live with it, or maybe a
restart of the service once in a while will improve things. We will see...
Best
Hi,
They are using only POP3. I will check the logs and see if somethings "pops"
out...
Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP
2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses?
What OS and email protocol?
I have seen these .tmp files in the file system on Windows when using MAPI
for email. I don't specifically remember if they were being uploaded to the
attachments form with that name (although thinking a little more, I have a
picture in my mind that there were some
Hi,
Incoming attachments are sometimes stored in AR System Email Attachments with
the name "AT_123123123123123123.tmp" instead of the original name and
extension. Anyone else seen this?
It is a legacy system that has been under decommission for some time, so it is
still at 7.6.04 SP4...
Best
Awesome! Thank you!.
I will check that now.
From: ARSList On Behalf Of Reif, Douglas
Sent: Thursday, August 9, 2018 10:35 AM
To: ARSList
Subject: RE: Configure Incoming Email
Kevin,
Yesterday I was approached about this and zipped up my 8.1 AREMAIL directory
for you. I just checked
On Behalf Of Kevin Shaffer
Sent: Thursday, August 9, 2018 8:28 AM
To: ARSList
Subject: RE: Configure Incoming Email
That’s the issue. We don’t have an existing windows install to copy the files
from and BMC has not been able to provide us binaries. My ticket was
supposedly escalated to engineering
API is our only option. This is a government agency and they have
> handcuffed us on the options we have.
>
>
>
> Thanks all for the responses.
>
>
>
> *From:* ARSList *On Behalf Of *Reif, Douglas
> *Sent:* Thursday, August 9, 2018 10:19 AM
> *To:* ARSList
&
on the options we have.
Thanks all for the responses.
From: ARSList On Behalf Of Reif, Douglas
Sent: Thursday, August 9, 2018 10:19 AM
To: ARSList
Subject: RE: Configure Incoming Email
I completely agree with Jason. The instructions for this are at
https://docs.bmc.com/docs/display/public/ars81
through it though.
Regards,
Brian
From: ARSList on behalf of Jason Miller
Sent: Thursday, August 9, 2018 11:02:36 AM
To: ARSList
Subject: Re: Configure Incoming Email
I had the requirement back in 6.0 and 6.3. I did just like you mentioned with
Linux AR Server
On Behalf Of Jason Miller
Sent: Thursday, August 9, 2018 8:03 AM
To: ARSList
Subject: Re: Configure Incoming Email
I had the requirement back in 6.0 and 6.3. I did just like you mentioned with
Linux AR Server and a Windows utility server where I installed the Email Engine
so MAPI could be used
had Exchange setup to forward a few older existing
addresses as well as a sub domain to our mail server. It added another
potential point of failure however we had considerably less issues with
incoming email vs using MAPI and the server guys were no longer complaining
about all of the servers we had Outl
We are an ARS 8.1.02 Unix install base. We have a requirement to enable
incoming email, however the only protocol we can use is MAPI. Is this possible
and how?
I thought we could install email engine and the 32 bit outlook client on a
separate windows box to meet this requirement. I thought
https://communities.bmc.com/thread/105590?start=0=0
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, July 6, 2017 11:02 AM
To: arslist@ARSLIST.ORG
Subject: [Non-DoD Source] v9 - Incoming email
https://docs.bmc.com/docs/display/public/itsm91/Configuring+Email+Rule+Engine
On Thu, Jul 6, 2017 at 9:01 AM, Brittain, Mark <mbritt...@navisite.com>
wrote:
> **
>
> Hi All
>
>
>
> I have heard a rumor that in v9 any incoming email with a valid INC, CHG,
>
Hi All
I have heard a rumor that in v9 any incoming email with a valid INC, CHG, WO
number in the subject line will, create a work log record to the related
ticket. Doesn't seem to work on my v9 dev system. Had to build a custom process
in my 7.6 system, be nice if I don't replicate what I did
, 2017 3:33 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Incoming email stopped at MS exchange inbox
**
Start email engine in debug mode.
Create a copo of EmailStart.bat named EmailStartDebug.bat (or something).
Edit the parameters and add -Dmail.debug=true as first parameter after "
sages.
We use POP3 for incoming and SMTP for outbound. Both are set for email server
SSL and there is nothing in the stderr.log of the AREMailLogs directory after
20 minutes.
Has anyone come across such a case and have any ideas where to look to
troubleshoot this.
We use the incoming email
<john.j.rei...@lmco.com>
Sent: Thursday, March 2, 2017 6:10 PM
To: arslist@ARSLIST.ORG
Subject: Incoming email stopped at MS exchange inbox
**
Hello Listers,
I’m having some difficulty with my ARSystem Server 8.1.0. Yes I’m falling
behind.
Two days ago the email engine stopped receivin
and there is nothing in the stderr.log of the AREMail\Logs directory after
20 minutes.
Has anyone come across such a case and have any ideas where to look to
troubleshoot this.
We use the incoming email to process PDF based requests and the resulting
attachments in a form is our "paper
Hi,
Just saw that you are doing a series of extractions.
Just use a tmp-field and a set of set-fields actions.
tmp = $Subject$
tmp = SUBSTRC($tmp$, STRSTRC($tmp$, "---") + 3)
Priority = SUBSTRC($tmp$, STRSTRC($tmp$, "---")
tmp = SUBSTRC($tmp$, STRSTRC($tmp$, "---") + 3)
ClientName =
Thanks Misi.
That'd help!
I'll try that.
Thanks!
Kaur
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
Hi,
You have to find the first and the second "---".
First match position:
STRSTRC($tmp$, "---")
String after first:
SUBSTRC($tmp$, STRSTRC($tmp$, "---") + 3)
Position in String after first:
STRSTRC(SUBSTRC($tmp$, STRSTRC($tmp$, "---") + 3), "---")
So here we go:
SUBSTRC(SUBSTRC($tmp$,
Can I find a substring between two --- because character length can vary for
each segment between the dashes ?
Thanks!
Kaur
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and
$, "INC"), STRSTRC($Subject$, "INC") + 14)
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur
Sent: Thursday, November 10, 2016 8:51 PM
To: arslist@ARSLIST.ORG
Subject: Parse subject line of in
-05:00) To: arslist@ARSLIST.ORG Subject: Parse subject
line of incoming email
Hi All,
I'm looking for a way to parse subject line of an incoming email.
Each word would be used as a specific field entry for ticket creation like
client name, category, priority etc
What character should be used t
Hi All,
I'm looking for a way to parse subject line of an incoming email.
Each word would be used as a specific field entry for ticket creation like
client name, category, priority etc
What character should be used to help Remedy identify the segments (keeping in
mind the message still needs
Hello Experts,
We have a requirement to enhance the incoming email handling mechanism.
Currently our system is configured to process incoming emails with Request IDS
in the subject line but not the INC IDs. We now have a requirement to enable
INC IDs also in the email subject line. I tried
Hello
We have a custom form, A that works as an email parser. All incoming emails
intended for a specific clients are recorded in it. Other client uses OOTB AR
System Email Messages. Form A creates a ticket from an incoming email. How to
add email attachments in the form ? How AR System Email
: Tuesday, December 15, 2015 12:16 PM
To: arslist@ARSLIST.ORG
Subject: [Non-DoD Source] Create a ticket with attachments from incoming email
Hello
We have a custom form, A that works as an email parser. All incoming emails
intended for a specific clients are recorded in it. Other client uses OOTB
All
I have an email template that automatically create a ticket in remedy.
However,I've found that it takes 20 mins to create the ticket. Does anyway
know how to shorten this interval ? thanks. Below is a copy of the incoming
email template:
+++
Schema
Hi
In your email configuration form, what interval do you have the polling set
to for checking of incoming email messages?
On Thu, Oct 30, 2014 at 8:51 AM, clemence clemence...@gmail.com wrote:
**
All
I have an email template that automatically create a ticket in remedy.
However,I've
That and also, have you tried using the “Incident Interface Create” form?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy
Sent: Thursday, October 30, 2014 2:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incoming email template takes 20 mins
Hi Claire
Actually I've tried incoming email template to serveral forms and all takes
20 mins. just would like to see if anyone knows which system settings that
I need to modify
Clemence
On Thursday, October 30, 2014 11:22:17 PM UTC+8, Sanford, Claire wrote:
**
That and also, have you
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of clemence
Sent: Thursday, October 30, 2014 8:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incoming email template takes 20 mins to create a ticket
**
Hi Claire
Actually I've tried incoming email template to serveral forms and all takes 20
--_000_c960ab75ab514fa8b67e4f3e116e7022CY1PR0201MB0747namprd02_
Content-Transfer-Encoding: base64
Content-Type: text/plain; charset=utf-8
VGF1ZiwNCg0KSSBhbHNvIHdvbmRlciBpZiB5b3Ugc2VwYXJhdGUgdGhlIHJlcXVlc3RzICYgYnVs
ayBtYWlsIGludG8gMiBtYWlsYm94ZXMsIGlmIHlvdSBjYW4gY29udHJvbCB0aGUgb3JkZXIgb2Yg
: Thursday, June 19, 2014 9:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Multiple incoming email boxes
**
Thanks Randeep! Lots of good info here. I'll check it out and report back.
Sent from my iPhone
On Jun 19, 2014, at 9:28 PM, Randeep Atwal ratwals...@gmail.commailto:rat=
wals...@gmail.com wrote
All,
What is the best way to configure the email engine on the server side? I
know you can set up multiple inbound email records in the Email config form
but I'm more interested on the server side. Do I have to have multiple
email engine services installed on the same box? Can I install the email
Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, June 19, 2014 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Multiple incoming email boxes
**
All,
What is the best way to configure the email engine on the server
, 2014 3:22 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Multiple incoming email boxes
**
All,
What is the best way to configure the email engine on the server side? I
know you can set up multiple inbound email records in the Email config form
but I'm more interested on the server side. Do I
Subject: Re: Multiple incoming email boxes
**
Thanks Shawn. Let me elaborate further on the issue.
Right now, there's a single email address. This email is receiving both user
requests and also what we call bulk requests from event management systems
etc... So what is happening now
, June 19, 2014 4:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Multiple incoming email boxes
**
Thanks Shawn. Let me elaborate further on the issue.
Right now, there's a single email address. This email is receiving both user
requests and also what we call bulk requests from event
@ARSLIST.ORG
Subject: Re: Multiple incoming email boxes
Right, but my question is more on the how to set it up on the server itself or
if I should use multiple servers each with it's own instance of the email
engine. That's where I'm fuzzy and the documentation isn't there either.
Sent from my
multiple on a seperate server or even a set of servers. You
want to determine how to dothis based on available memory and cpu for each
server, but in your case with just two incoming email inboxes, two email
engine instances on the same machine should be fine. I would avoid putting
email engine
on available memory and cpu for each server,
but in your case with just two incoming email inboxes, two email engine
instances on the same machine should be fine. I would avoid putting email
engine as a service in a server group if you do this, and also recommend
keeping email startup
in the incoming email; (in the
Email Messages Form)
After the user clicks on the Approve, it opens an email for the configured
mailbox user with the respective subject.
We just send this email without modifying the text.
Since there is no modify-key, it generates the below error;
Message Number
/blog/2013/12/17/the-pulse-email-based-approvalsand we observed that the modify-key is missing in the incoming email; (in the Email Messages Form)After the user clicks on the Approve, it opens an email for the configured mailbox user with the respective subject. We just send this email without
To: arslist@ARSLIST.ORG
Subject: Modify key is missing in the incoming email -- Email based Change
approvals
**
This is regarding Email Based Change approvals, on ITSM/ARS 8.1
We are following the following document;
https://communities.bmc.com/community/bmcdn/bmc_it_service_support
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1
I have an interesting one -
With ITSM 8.1, incoming email create functions are out of the box and work very
well.
Except. Randomly, an Incident created by Incoming Email does not allow a user
to relate a Task. This error is displayed:
The incident
-498-5056 Cell
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark
*Sent:* Wednesday, November 14, 2012 6:35 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Incoming email sometimes
** **
**
Hi All,
** **
I
Hi All,
I have an new ARS 7.6.04 server which resides on Linux 5. I have a mailbox set
up on the Linux server and the mailbox configuration is MBOX. Polling interval
2. Advanced config is Parse, No Yes, Yes, Yes, blank, No, No, Yes, and Yes.
I can see there is mail in the Linux mailbox (see
...@stratacominc.commailto:wrentf...@stratacominc.com
http://www.stratacominc.com
715-204-3061 Office
715-498-5056 Cell
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, November 14, 2012 6:35 AM
To: arslist@ARSLIST.ORG
Subject: Incoming
We have been putting up with this for a while but now some users are
complaining. We have ARS 7.6.04 SP2 and Lotus Notes as the email system.
This is very inconsistent but enough to stand out. When we receive some
incoming emails from Notes, there are a combination of spaces (20),
Carriage
I would compare the content at the plain text body with the received mail
with another client connecting to the server with the same protocol. That
will show you if the problem is at the Remedy or the Lotus side.
Jose Manuel Huerta
http://theremedyforit.com/
On Mon, Sep 17, 2012 at 9:49 PM,
Hi All,
Suddenly our email engine stopped being able to connect the its Lotus
Notes mailbox last night.
I put it debug mode and no error is showing at all. I do see the line
saying connecting to server abcd, PID1234 but then nothing.
I started the services, nothing. Rebooted the server
:33 AM
To: arslist@ARSLIST.ORG
Subject: Email engine suddenly stopped connecting to mail server (incoming
email only) - Need Help Please
Hi All,
Suddenly our email engine stopped being able to connect the its Lotus
Notes mailbox last night.
I put it debug mode and no error is showing at all. I do
-trucksnorthamerica.com
Kenavo ar wech all
frederick.w.gro...@xo.com
Sent by: arslist@ARSLIST.ORG
09/14/2012 06:38 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Email engine suddenly stopped connecting to mail server (incoming
email only) - Need Help Please
When you
AM
Subject:Email engine suddenly stopped connecting to mail server
(incoming email only) - Need Help Please
Sent by:Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
Hi All,
Suddenly our email engine stopped being able to connect the its Lotus
Notes mailbox
@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Email engine suddenly stopped connecting to mail server (incoming
email only) - Need Help Please
** Pascale,
Is there any chance that the password for the email account in Notes has
changed? I just got a problem similar to yours fixed last
September 2012 14:45
To: arslist@ARSLIST.ORG
Subject: Re: Email engine suddenly stopped connecting to mail server (incoming
email only) - Need Help Please
If it was a password issue, I would not have been able to connect to the
mailbox with the Notes Client using the email engines credentials.
I did
server (incoming
email only) - Need Help Please
Hi,
Since you mentioned SSL, is it possible that your certificate expired or
it got corrupt/lost?
Just an idea
Jiri Pospisil
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
Hi All,
I am creating Incidents based on the Incoming Emails in the Remedy
understandable format. In one email, I had the Detailed description mentioned
as below. If the Detailed Description contains anything like Name: , it is
failing to create Incidents. If I replace Name: with Nam:,
System might be interpreting the field with colon
inside the [$$ $$] mulitline bracket
remove all the colons : and replace it with a dash -
Chuck G.
On Tuesday, May 8, 2012 3:10:37 AM UTC-5, Aluru, Radhika wrote:
**
Hi All,
I am creating Incidents based on the Incoming
For your specific example, we have a customization that was built by a BMC
contractor that adds worklog entries to Incidents and Changes when the specific
INC/CRQ number is in the subject of the message. His name is Todd Lazar and is
likely to be on this list. I have his contact info if not.
Date: 05/25/2011 09:48 AM
Subject:Incoming Email Messages
We are trying to push all incoming emails to their associated tickets on the
Work Log table. Is there any better way to parse the ticket # out of the
subject other than the old way of including words that you would like to
ignore in your qualification? Does the id get parsed out of the box? I
We are trying to push all incoming emails to their associated tickets on the
Work Log table. Is there any better way to parse the ticket # out of the
subject other than the old way of including words that you would like to
ignore in your qualification? Does the id get parsed out of the box? I
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mohamed Abdelaziz
Sent: Wednesday, May 25, 2011 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Incoming Email Messages
**
We are trying to push all incoming emails to their associated tickets on the
Work Log table. Is there any better
not apply -
David Durling
University of Georgia
ARS 7.5
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, May 25, 2011 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incoming Email Messages
**
I am on ARS 6.3 but do something
@ARSLIST.ORG
Subject: Re: Incoming Email Messages
**
Also, if you don't need the staging form for other considerations, I think you
could also push them directly to the Incident with something like
$Subject$ LIKE ((% + 'Incident Number') + %)
If no requests match: Take no action
If any requests
Hi John,
As of now there is no keyword to get 'From' email address of incoming email. It
looks like potential candidate for RFE.
You mentioned
I was going to use the value loaded into the Submitter field but that came out
different for two attempts from the same email address.
I am guessing
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patil, Piyush
Sent: Monday, March 07, 2011 4:31 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: Incoming email with User Instructions.
**
Hi John,
As of now there is no keyword to get 'From' email address of incoming email. It
looks like potential candidate
Hello Listers,
ARS 7.6.03 Build 001 201008170035
I am attempting to build a User Instruction and Email Template to allow our
customers to reply to an email with an attachment.
Their reply will be an acknowledgement of accepting the attachment.
I just want the reply to create a record on a form
from.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Friday, March 04, 2011 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Incoming email with User Instructions.
**
Hello Listers,
ARS 7.6.03 Build 001 201008170035
I am
To: arslist@ARSLIST.ORG
Subject: Incoming email with User Instructions.
**
Hello Listers,
ARS 7.6.03 Build 001 201008170035
I am attempting to build a User Instruction and Email Template to allow our
customers to reply to an email with an attachment.
Their reply will be an acknowledgement of accepting
LJ,
I’m not parsing the incoming email manually. I made an instruction template
that performs a Submit action, tied it to a record in the AR System user
Instruction form called Accept document. That is what creates the record in my
form. I think the issue I described was because my email
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Incoming email with User Instructions.
LJ,
I’m not parsing the incoming email manually. I made an instruction template
that performs a Submit action, tied it to a record in the AR System user
Instruction form called Accept document. That is what
: EXTERNAL: Re: Incoming email with User Instructions.
**
Sorry John, I have NO experience with instruction templates….but it sounds like
an interesting concept, interesting enough to read up on J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
Hi David,
Updates using email input should have very little impact on license usage,
even if it was enforced by the system. The email takes only a second or so
to process.
The email also handles the incoming emails in sequential order, which
should give you a maximum usage of 1 floating license
Maybe this is a good time to throw this out since license use is being
discussed -
Is there a way to use workflow to find out how many floating licenses
are currently in use? And if so, can this information be determined per
license pool?
I want to allow staff working tickets be able to
Thanks, David! We're just about to move from 6.0 to 7.5, so I admit I
had not investigated it much on 7.5 yet... This might do the trick. I
see that the License Usage form even lists the Group ID of the floating
pool.
I presume an attempt to recognize license restrictions using methods
Hello,
I am having a difficult time resolving my issue with incoming email. Once
email services are turned on this is the stderr log output. I am hoping
someone
has seen this before and can point me in the right direction.
system 7.5.00 Patch 006 201007180200 on 2008 windows server
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jon Gee
Sent: Monday, January 03, 2011 10:02 AM
To: arslist@ARSLIST.ORG
Subject: incoming email conf issue..
Hello,
I am having a difficult
All
I had an issue with a filter that was causing an error on the incoming email
message template we are using.
I've corrected this issue, So my questions is there a simple way to reinvoke
the workflow on these records with errors in the AR System Email Messages form
without manually
@ARSLIST.ORG
Subject: Incoming Email Error
**
All
I had an issue with a filter that was causing an error on the incoming email
message template we are using.
I've corrected this issue, So my questions is there a simple way to reinvoke
the workflow on these records with errors in the AR System
: Incoming Email Error
To: arslist@ARSLIST.ORG
**
Kevin,
I don’t know if this is simple, but you can:
1. Add a display-only “Send email” radio button field to your form with the
option of “Yes.”
2.Set your filter to fire whenever ‘TR.Send email’ = “Yes.”
3.Do a search and find
Another recent post of mine turned out to not be an ARS issue. I wonder
if this is -
We use several Incoming mailboxes on AR System to route mail to the
proper forms and groups using filters other workflow (not templates).
Suppose someone sends an email
To: supp...@...
Cc: admissi...@...
-mail do not necessarily reflect those of BMC Software,
Inc.
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Kevin Begosh
*Sent:* Wednesday, May 26, 2010 10:02 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Incoming email create
**
List,
I
List,
I have incoming emails that ARS is parsing out and creating tickets with the
simple submit instructions from the email engine guide such as
Schema: HPD:HelpDesk
Server: TestServer
Login: Testuser
Password: 12345
Action: Submit
etc
I get this to work but, we are using a load balanacer
: Incoming email create
**
List,
I have incoming emails that ARS is parsing out and creating tickets with the
simple submit instructions from the email engine guide such as
Schema: HPD:HelpDesk
Server: TestServer
Login: Testuser
Password: 12345
Action: Submit
etc
I get this to work but, we
Hello Listers,
ASR 7.1
MS SQL 2005
Has anyone used something like and Abobe form or other universal means get an
incoming email template for use by the customer at large.
I am looking for a way to give my customers outside the firewall a template
that they can not alter but can be used
-
dave.shell...@tycoelectronics.com
(Wireless)
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Sun Jan 17 16:28:34 2010
Subject: Incoming email form for the masses
Hello Listers,
ASR 7.1
Hi,
Our email engine failed to process incoming emails two days ago, but
still works fine with outgoing emails, and we have the following error
messages, could some one have any idea about this problem and any
solutions?
we are in version 7.1 patch 3, window/sql platform
Thanks lot!
for you to check.
Anne Ramey
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jerry Zhou
Sent: Monday, April 20, 2009 9:24 AM
To: arslist@ARSLIST.ORG
Subject: Incoming email process issue
Hi,
Our email engine failed
: Incoming email process issue
I'm not sure if that's the same error, but my incoming just stopped
functioning one day (with outgoing working fine) when it was trying to
process a message with a big attachment. That one was 30M. Ours has
handled 10M properly. I'm not sure where the limit might
Subject: Re: Incoming email process issue
Hi Anne,
Thanks lot for your reply.
I thought about that, and I already removed all the emails from the
incoming mail box the email engine is pulling and moving some very small
size of emails in, restart the email engine, but still got the same
error
Randy Mckinnish
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jerry Zhou
Sent: Monday, April 20, 2009 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incoming email process issue
Hi Anne,
Thanks lot for your reply.
I
. No errors in the email
logs. I know BMC has this setup with their support, so it's got to be
feasible. Can anyone tell me what I'm doing wrong or where the attachments
go. Non-template incoming email, and incoming mailbox is not setup to parse
and execute as it is strictly setup for customer email
Attachments do work... we do not have templates configured here and get
the attachments on the tab. Take a look in the form AR System Email
Attachments -- is there anything there?
From:
YHK yozarsl...@gmail.com
To:
arslist@ARSLIST.ORG
Date:
04/15/2009 02:15 PM
Subject:
Incoming Email
yozarsl...@gmail.com To: arslist@ARSLIST.ORG Date: 04/15/2009
02:15 PM Subject: Incoming Email Attachments Question (Non-template) Sent
by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
--
** Hello all,
I'm trying to setup where a customer can
Try connecting to the mailbox the same way the server is (imap) -- do you
see the attachments on the messages?
From:
YHK yozarsl...@gmail.com
To:
arslist@ARSLIST.ORG
Date:
04/15/2009 02:26 PM
Subject:
Re: Incoming Email Attachments Question (Non-template)
Sent by:
Action Request System
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