Re: ARCserve vs Retrospect Server Backup
Hi all, Note that Retrospect is able to back up *most* open files. Most database files though will be inaccessible to other application while they are in use by the database. Regards, Irena From: Ben Eastwood [EMAIL PROTECTED] Subject: Re: ARCserve vs Retrospect Server Backup David- Are you also using Open File Manager, and if so does it work OK in Win2k with Services for Mac? ( I know this is not really a retrospect issue, but not totally offtopic..) -- Ben Eastwood IT Manager wilweb.com [EMAIL PROTECTED] From: "Kraut, David" [EMAIL PROTECTED] Subject: RE: ARCserve vs Retrospect Server Backup I use it to back up a mix of (20) NT4 and Win2000 Servers. The retrospect program is running on a 2000 Server and works fine. I've also used ArcServe in the past and wild horses couldn't drag me back to that nightmare of a product!! :) David Kraut -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Wednesday, March 07, 2001 8:53 AM To: retro-talk Subject: ARCserve vs Retrospect Server Backup I've been using ARCserve for many years to backup my NT 4.0 Server and NT Workstations and long time ago to backup a Novell server. For the Mac side of things though I've always preferred and used Retrospect. I prefer Retrospect because it's much easier to install, use and maintain than ARCserve. Both products have been very reliable though I'd have to say that Retrospect has proved to be a little more reliable than ARCserve. Now I'm finding myself needing to upgrade ARCserve to the new ARCserve 2000. However, I'd really rather drop ARCserve and switch to Retrospect Server Backup to perform the NT 4.0 Server (and eventually Windows 200 Server) and NT Workstation backups. Comparing the the two product's features and supported drives looks to be essentially the same. Anyone out there with experience using Retrospect Server Backup on a Windows NT 4.0 Server? I'd love to get some feedback about it. Thanks!! -- Tom Roth * [EMAIL PROTECTED] * tel 336.716.4493 Wake Forest University School of Medicine Dept of Biomedical Communications Medical Center Blvd * Winston-Salem, NC 27157-1011 http://www.wfubmc.edu/biomed/ -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: How can a client name change?
Hello, Steve, in your situation my suspicion was that this behavior resulted from a combination of two factors; have you had a chance to set up the test I suggested? You were dealing with DHCP clients with very short leases that were added by direct IP address. If you can change the way Retrospect finds these clients (Direct IP - Multicast/Subnet Broadcast) will either solve the problem or direct us to the next step in troubleshooting. As it sounds like you've decided to address it in another way, perhaps David and I could pick up the troubleshooting where you and I left off. This kind of behavior isn't normal, and I can't offer a simple solution without troubleshooting. David, how were these clients added originally? Are they DHCP clients? How long is the lease? I'd prefer to take this off-list, as it will likely require troubleshooting that won't interest the list in general. Thanks, Irena Solomon Dantz Technical Support 925.253.3050 Subject: How can a client name change? From: "David Ross" [EMAIL PROTECTED] Date: Thu, 01 Mar 2001 08:14:04 -0500 I use a Mac to backup a Dell PIII to a DAT drive. (This was an evolution, not a new setup.) Yesterday I realized that the backup wasn't working because the name of the PC had changed from "Dell PIII Accounting" to "111ES" about a week ago. Any ideas as to what could have done this? And the odds of intentional action by the direct staff are quite low. The machine is on the internet via an ADSL line through IPNR on a 7100. No ports are mapped to the Dell. And email isn't used on the Dell. Only surfing. So are there any reasonable accidental ways this could have happened. Could it be a virus picked up via surfing? TIA I'm having this problem too. Irena Solomon from Dantz contacted me about this, but they are unable to duplicate this on their end. I'm primarily seeing this with Win9x laptops. I'll originally give the Retrospect client a name like computer@room number where computer is the "machine name". The machines will back up successfully for weeks, then all-of-a-sudden, the Retrospect client will rename itself to computer. This happened to about 20 computers (all Win9x computers). This also just happened the past week when I updated a laptop from Win98 to WinME. Immediately after I did this, the client was renamed. Nobody at Dantz that contacted me has any real idea why this is happening (I sent them the logs to show that at no time did the Mac program do the renaming -- it was pretty clear that this was something happening on the client end.) I've since gone to the practice of making sure the client name is the same as the computer name and it hasn't happened since. FWIW. - Steve -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Ecrix VXA 33/66 tapes with Retrospect
Retrospect will detect that the drive has compression and will override the software settings, so having software compression enabled should not affect performance if you are running Retrospect 4.3 with Ecrix's latest firmware. Regards, Irena Solomon Dantz Technical Support 925.253.3050 From: Rob Findlay [EMAIL PROTECTED] Subject: Re: Ecrix VXA 33/66 tapes with Retrospect That's what I wanted to know Thanks Garret. Thanks also to Douglas who suggested I upgrade the firmware. Does anyone use software compression or is this a waste of time? I'm sure it slows things down even more. -- Rob Findlay Mactherapy - Solutions Support For Macintosh Computers http://www.mactherapy.com * From: "Garret J. Cleversley" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 01 Mar 2001 11:04:19 -0500 To: retrospect [EMAIL PROTECTED] Subject: Re: Ecrix VXA 33/66 tapes with Retrospect on 3/1/01 6:59 AM, Douglas K Wyman at [EMAIL PROTECTED] wrote: I have set up one of my clients with an Ecrix VXA tape drive using the above media. It was my understanding that with the hardware compression built into the drive turned on I would get the full 66 Gig capacity. My client has just rung me to say that Retrospect is requesting a new tape a quick inspection (over the phone via my client) of the original tape in the scheduled backup set revealed that it has used 33 Gig. I will have to go investigate this but could someone who knows please tell me if I need to have software compression turned on to get 66 Gig out of the tape or is there something else making Retrospect ask for another tape. 66gig is the maximum at optimum performance. IE: backing up word files on a local drive. I have the latest firmware in my drive and while it helped I still only get about 34-38 gig per tape. My setup is a dedicated machine running over a switched 100baseT network backing up mainly graphics files. I get 180meg/min. I am very happy with this as graphics files are very compressible (sp?). Garret -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Error -36 (i/o error, bad media?)
Hello, Sometimes the Disk First Aid utility and even Norton can not detect the -36 error. Apple's Drive Setup does not do a "low level format" on IDE hard disks, which means that bad blocks (-36 errors) will not be fixed by using the format option in Drive Setup. Zero all data is also not helpful. You should run the "test disk" option in Drive Setup. This will look for and repair bad blocks (sector sparing as Apple calls it). Apple's TIL entry for this error: Type -36 error (I/O Errors) This file is having difficulty while either reading from the drive or writing to the drive. The file may have been improperly written data to the drive or the hard drive or disk may be damaged. This is almost always indicative of a media error (hard error on the disk). Sometimes (rarely) it is transient. Solutions: Try copying the file to another drive. Use a disk recovery software, such as Disk First Aid to examine the disk. You can try rebooting with all extensions off. Once in a while this will allow you to read the data. The file in question should be restored from a backup that was stored on a different disk. Regular backups can reduce the time to recover from this error. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our new Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ From: Pam Lefkowitz [EMAIL PROTECTED] Subject: Re: Error -36 (i/o error, bad media?) On 3/1/2001 7:37 AM, "Brian Caskey" wrote: The computer works great, except for this little problem. Looking at the restore options, the snapshots look fine, and I can restore files, even from the backups that are generating errors. But still, I get this error every morning...and that makes me nervous. Experience tells me that if Retrospect is saying there's a problem, then there's a problem. You might try running DiskWarrior on the drive. It frequently fixes things that Norton doesn't (you don't say what version of Norton you're using or what version of the OS is running, btw). Of course, just because the computer is new doesn't mean it's perfect. Sometimes even new stuff doesn't work (don't even get me started here...). Also check the PowerDomain control panel to be sure the scsi cards are configured correctly. It's also possible that your cables inside the computer aren't connected perfectly. You might want to reseat the ATA cable to the drive. Just some thoughts, Pam -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Recognizing Clients
Shortcut: from the Client properties window you can change the access method from the Access tab. This approach won't delete them from your scripts, so you'll save that step. HTH, Irena Solomon Dantz Technical Support From: Philip Chonacky [EMAIL PROTECTED] Subject: Re: Recognizing Clients Did you add the clients originally by specifying the IP address? If so, you will have to "forget" the client, and then add them again. Fortunately, you don't have to remake the backup set, the incremental backups will continue as usual, just add the clients to your backup script. Hope this helps. /PC Last week, we changed out T1 service provider, requiring all machines to get a new TCP/IP address. All of out addresses are static. I am running Retrospect 4.3 on a G4 400mhz, OS 9.0.4 with all updates. Since I have reconfigured all ip address, I am unable to see all 3 clients machines. The client machines are NT boxes running client version 5.1. I would like to keep the existing back up set if possible. Any advise or knowledge to accomplish is appreciated. Thank you in advance Sara McGill McElfish + Company -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Transfer Rates - Dantz Help?
Yes, these are numbers before compression. The client does not compress data before sending it across the network. Further, Retrospect has no way to know what kinds of compression you're getting if you're using hardware compression. All number reported reflect the raw data being copied from the source. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our new Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ From: David Ross [EMAIL PROTECTED] Subject: Re: Transfer Rates - Dantz Help? The performance is based on the raw number of MB transferred to the backup device from the source volume. BEFORE software compression? I ask since as I understand it remote clients compress before shipping to the Retrospect module that doing the writing to the device. Thanks -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: adding one windows user
Hi, Upgrading to 4.3 will mean that your current client licenses will be cross-platform, as well as any additional clients you purchase. For information on upgrades, get in touch with customer service: [EMAIL PROTECTED], or see: http://www.dantz.com/index.php3?SCREEN=upgrades_updates Regards, Irena Hi, thanks, I have retrospect 4.0 - so that means theonly way of doing it is to get an upgrade to 4.3 Does it contain mac and windows clients? David Subject: Re: adding one windows user Hi David, The smallest quantity that the client software is available in is a 5 user pack, but these are cross-platform licenses. If you have an unused license now and your Retrospect application is 4.1 or later, you may use it for the Windows client. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our new Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ A quick question. I have a lAN of about 10 mac users - I would like to add a windows user - what is the best way o doing it. Is it possible to get a single user windows client? Or do I need to buy a 5 user package. Regards David -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: adding one windows user
Hi David, The smallest quantity that the client software is available in is a 5 user pack, but these are cross-platform licenses. If you have an unused license now and your Retrospect application is 4.1 or later, you may use it for the Windows client. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our new Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ A quick question. I have a lAN of about 10 mac users - I would like to add a windows user - what is the best way o doing it. Is it possible to get a single user windows client? Or do I need to buy a 5 user package. Regards David -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Retrospect 4.3 (Mac) Assertion Check?
Hi Mark, Retrospect does internal consistency checks to ensure internal operations are fine. Typically this is an indication that an internal file in use by Retrospect has been corrupted. This particular assert we are currently tracking and believe it to be ASIP Memory Management-related. Most users who have seen this error report that after restarting the assert does not reproduce. In the instances where it was reproducible, we've found that disabling third-party server administration tools have been effective in addressing it. You're right, the error code is not on the "Common Error Codes" section, but it is in the Knowledgebase. If you have questions, of course, please give us a call. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ Subject: Retrospect 4.3 (Mac) Assertion Check? Retrospect Experts: I am copying Dantz on this, but a search of the Retrospect error list on their Web site does not mention this one: Trouble in Retrospect: Internal consistency check failed: Assertion check at "elem16.c-438" [Quit] This is with version 4.3, and a relaunch of the program has begun the scripted backup that had been aborted at Midnight due to the above issue. Does this sound familiar to anyone here? Regards, Mark E. Ingram [EMAIL PROTECTED] (also [EMAIL PROTECTED]) -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Retro Server 5 on NT 4
There's a PDF version in the folder that you downloaded. If you don't have the folder any more, it's available on our website: http://www.dantz.com/index.php3?SCREEN=latest_docs HTH! Irena Solomon If I downloaded my copy of Retrospect, where would I find this guide? Subject: Re: Retro Server 5 on NT 4 Full instructions for doing an Emergency Restore start on page 114 of the Retrospect for Windows User's Guide. You may also select "Prepare for Emergency Restore" from the Window menu in Retrospect; this will list what you will need to restore and allow you to print full Emergency Restore instructions. Searching for "Windows Restore" in our knowledgebase now also returns these instructions, as well as several platform-specific notes. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ These are the kind of tips I would hope to see on the Dantz website, too. Providing a backup solution should be more than just providing the software and the hardware. Demonstrating effective recovery options for a variety of situations and platforms on the website will only add value to the software for the user. Thanks for your response, Malcolm. I will be updating our recovery procedures to reflect your suggestions. Hi Scott, on 30/1/01 2:18 AM, Scott Dunn at [EMAIL PROTECTED] wrote: Wow. I never thought of that. Temporary directories sound like they will save my butt. Brilliant response! Would I use temp directories with win95/98? Absolutely! When faced with this situation with normal user PCs running Win9x I just format the disk, do a minimum OS install and then the Retrospect Client ... all in a temp directory. Reboot, add the client to the server and restore over the network. In preparation for this situation I setup one Win9x machine the way I want it then do a full backup. I can then use this backup to configure new machines or fix broken ones. Other people ghost one disk onto another or even a CD-R, but I find using Retrospect over the network more convenient. In an office which has several hardware configurations it tends to be simpler with Retrospect to just do a full backup BEFORE letting users use the machine so the "as supplied" configuration can be re-applied when necessary. Cheers, Malcolm -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Retro forgets I have an autoloader
Hi Steve, When using Retrospect with autoloaders, keep in mind that there are two modes of operation: unattended and interactive. All immediate actions (under the Immediate tab), except "Run," are automatically in interactive mode. All automated actions (or scripts, including those started under the Run menu or with the Run button) are automatically in unattended mode. In interactive mode, Retrospect is assuming the user is in front of the machine and can be prompted for input. This means that even though you have an autoloader, if you are doing an immediate backup, Retrospect will prompt you for the correct tape. In unattended mode, Retrospect is assuming the user is not in front of the machine. In this mode, using an autoloader, it will automatically seek out the tape(s) it needs for the restore. You may switch between the two modes once the restore operation has begun from the Control menu. Try running in unattended mode and letting Retrospect complete the operation itself. Regarding why the pop-up menu isn't appearing consistently, that may be an indication of device or communication problems; I'd strongly suggest that you give us a call and discuss this over the phone. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our new Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ From: Steve Yuroff [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: 31 Jan 2001 17:45:39 -0600 To: [EMAIL PROTECTED] Subject: Retro forgets I have an autoloader As I type, I'm doing a restore of a folder that got nuked from the server due to human error. My drive is a Sony DDS-3, the TSL-S9000L autoloader. Retrospect 4.3 on a beige G3, Mac OS9.04, 224megs RAM. My restore first required tape # 2 of the set, which I inserted in slot 8 of an otherwise empty magazine. It read it fine, then asked for tape #10. I happened to have tapes #6-12 in a separate magazine, so I next loaded that magazine, and choose the "scan tapes" option from the pop-up menu. After it read the tape names I used the pop-up menu to direct it to tape #10. Next it needed tape #11, which is in the next slot. But instead of offering me a pop-up menu to select the slot, I'm looking at an eject button where the pop-up with the slots and the names of their tapes should be. So I eject the magazine (as it's my only option!), and reload it. After identifying that 8 tapes are present, instead of giving me the pop-up menu with the "scan tapes" option, I'm told there's no media, and invited to eject just like before. Exactly how I'm to eject media that isn't there, I don't really get. I click eject, nothing happens. Fortunately, the autoloader eject button works. I eject the cartridge, reinsert, and let it begin the tape shuffle dance again. Now it acknowledges there are 8 tapes present. I choose slot #6 from the pop-up menu, and the restore continues. After reading that tape, it asked for tape 12, and had the pop-up menu available this time. I directed it to slot #7, and the restore completed. Can anybody explain why I twice lost the pop-up to choose the slot? TIA! Steve. -- Steve Yuroff Network and System Administrator The Hiebing Group Madison, WI. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Retro Server 5 on NT 4
Full instructions for doing an Emergency Restore start on page 114 of the Retrospect for Windows User's Guide. You may also select "Prepare for Emergency Restore" from the Window menu in Retrospect; this will list what you will need to restore and allow you to print full Emergency Restore instructions. Searching for "Windows Restore" in our knowledgebase now also returns these instructions, as well as several platform-specific notes. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ These are the kind of tips I would hope to see on the Dantz website, too. Providing a backup solution should be more than just providing the software and the hardware. Demonstrating effective recovery options for a variety of situations and platforms on the website will only add value to the software for the user. Thanks for your response, Malcolm. I will be updating our recovery procedures to reflect your suggestions. Hi Scott, on 30/1/01 2:18 AM, Scott Dunn at [EMAIL PROTECTED] wrote: Wow. I never thought of that. Temporary directories sound like they will save my butt. Brilliant response! Would I use temp directories with win95/98? Absolutely! When faced with this situation with normal user PCs running Win9x I just format the disk, do a minimum OS install and then the Retrospect Client ... all in a temp directory. Reboot, add the client to the server and restore over the network. In preparation for this situation I setup one Win9x machine the way I want it then do a full backup. I can then use this backup to configure new machines or fix broken ones. Other people ghost one disk onto another or even a CD-R, but I find using Retrospect over the network more convenient. In an office which has several hardware configurations it tends to be simpler with Retrospect to just do a full backup BEFORE letting users use the machine so the "as supplied" configuration can be re-applied when necessary. Cheers, Malcolm -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: copying sets
Hi David, I assume you're talking about having four backup sets in total, right? Retrospect does has the ability to do a Backup Set transfer, but you must have two tape drives available to do this. It won't be much speedier than running a backup though, as it will still need to copy and verify. The best bet is to have unique full backups from the original source anyway, so you are not relying on a copy of a copy for your backup sets. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our new Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ Hi, Any one any suggestions on this? I am running the backup server script and using a scsi dat tape, rotating between four. Is there a way of copying the contents of the storage set from one tape to another so that I do not have to repeat the procedure 4 times? regards David -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: script suggestions?
Hi Donovan, You'll want to create two new, uniquely named backup sets that are stored on the second drive. If you are not formatting the drives as removable media then the drive name is not relevant. Keep everything separate and distinct. Modify your scripts to include rotating backups to these new file backup sets. Creating another set directly from the source is better than copying from one backup set to another backup set, which ends up being a copy of a copy. If the correct drive isn't connected at the time of backup, the backup will fail with an error -43, file/folder not found. There is no media request as there is with other types of media. Two things to remember: 1. Do not format the drives as removables. 2. There is no such thing as extreme paranoia in regards to backup data security! Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our new Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ Hello retro, I was wondering if I could get some suggestions on a back-up script/system I've put together. I am backing up our ASIP server via mounted volumes on another host G4 computer to a Mac file on a USB 60 gig HD. Things are working great!!! I have two back-up set files that sum up to about 29 gigs (compressed). Daily back-ups affect the file size only minimally. ( did I express that I am very happy with this setup? :-) Anyway, I am about ready to throw a stick in the spokes of my system though. This small USB (buslink) back up drive is great. It can be unplugged and carried if needed. Here is my q: (finally) We bought a second USB (buslink) 60gig drive. Our Idea is to alternate the two drives every week. (similiar to changing tapes) We then would take the "off-drive" to an off-site location. (because of our xtreme paranoia) So, since I have a full backup on this first drive I need to know the best way to get the second drive going. My thinking was I could manually copy the back-up set files from #1 drive to #2 drive and then name the second drive the same as the first (after shutting off the first drive of course) Would retrospect recognize this as the same back-up set? If yes, in another week or so when its time to change back to the first drive, is there any problems relating to the scripts that would see the old info as a conflict? With tapes, Retro can ask you for the appropriate b/u tape. But I am not sure about alternat HD's If this is not going to work please offer alternitive routes using our goals and equipment. Thanks. - D -- Donovan D. Brooke mailto:[EMAIL PROTECTED] Systems Administrator/ Assc. Art Director Epsen Hillmer Graphics http://www.ehg.net -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: -24007 error backing up NT server
Also ensure that all files have the security permissions set to allow read access or higher to administrators, and that the Retrospect client software was installed while logged in as Administrator. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Are you using Retrospect Client on the NT Server or are you using network shares? If you are using shares, there are two sets of permissions that are in effect--the share permissions and the file permissions. Share permissions are accessed through the "Sharing" tab of the properties dialog for the shared folder. Other than that, I'm not sure. Joel Moore -Original Message- I'm using Retrospect 4.3 on a Mac to backup almost all of the computers on my network. Among these is an NT 4.0 server (service pack 6a). I've configured the Macshare volumes per Dantz's recommendations, but I am having problems with some of the non-Mac spaces. There is in fact one whole directory that seems to generate a -24007 "Access denied" error. I could find no reference to this error at Dantz's site, so I thought I'd check with the list. I'm no NT whiz by any means, so be gentle. I do know the basics of setting permissions and such. I've checked all of those I don't see any glaring problems. I even set up a user with the name of my Mac and gave it Administrator-type privileges, thinking maybe that would work. Perhaps I am still missing something. Any ideas? -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Backup problem
Hi Julian, First ensure that the matching options for your scripts have not been changed (Edit - Script - Options - [More Choices] - Execution . Matching). Next, the quickest test is to go to the Reports - Contents window, select your backup set and pick a session in which Retrospect tried to back all the files up again, then pick a session just prior. Select a file that Retrospect tried to back up again from each session and get properties. Compare these windows and you should be able to discern what changed that caused Retrospect to want to back up all the files again. If you're still having troubles pinpointing what's happening, please give Technical Support a call directly. HTH! Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our new Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ From: Julian Cowan [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Sat, 06 Jan 2001 09:34:54 +1100 To: [EMAIL PROTECTED] Subject: Backup problem I am attempting to backup a particular volume on a Digital OpenVMS system. I am using NFS client software on my NT server to mount the volume and I am running Retrospect Server 1.51. I am performing a normal backup and all files are being copied and matched to previous backups perfectly. A problem occurs when I reboot the VMS system. Retrospect decides to backup every file again. It seems that Retrospect is not matching the selected files to the previous backup catalogue properly. Snapshots of previous sessions confirms that there are not changes to file dates, sizes or names after the reboot. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: multiple sets on single media?
Hi Maxine, Retrospect looks at each tape as a member of a single backup set, so you may not use that tape for more than one backup set. One of the primary reasons for this is that allowing this would negate the security of having multiple backup sets in the first place. If your tape is damaged, you lose all your backup sets. For maximum security, have rotating tapes from multiple backup sets. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our new Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ I have a high capacity tape drive (80gb) and only about 15gb of data on my hard disk. Is it possible to use Retrospect to create more than one backup set on a single tape? -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: best way to run retrospect with multiple stations on network
Keep in mind, though, that Retrospect cannot perform two operations simultaneously, thus there isn't a way to use both cards at the same time. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Yes, it is possible. Since the AppleTalk can be on a different interface than the TCP/IP, just set the AppleTalk control panel to use internal and the TCP/IP to use the card. I was just wondering - this is just a thought. Would it be possible to have retrospect backing up through two netwrok cards - that is my 7200 has two etherenet cards the n built 10 base and an additional 100 base network - woudl it be possible to have retrospect work through both, backing up the slow appletalk network clients through the 10 base onto tape and the fast 100base etherenet card taking care of my dtp clients straight onto a fast scsi disk drive? Is that possible? Regards, and thanks David -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Retrospect clients on an Airport network
Hi all, While we do not "officially" support backup of machines connecting via Airport, the following possible workaround may work for you. Note that the reason we don't support backup via this protocol is that the data transfer is not typically as reliable as Retrospect would require for backup. Communication may be inconsistent or may fail all together when using Retrospect TCP/IP via the Airport device. Here are the steps for setting up backup over airport. If this doesn't work, you may not be able to back these computers up without some kind of physical connection. Please contact Technical Support if you have any other questions, or if you would like help setting up a machine to back up over Apple Talk. 1) On the client (the machine running Airport), look at the TCP/IP address that you have been given by the Airport 2) Start the Airport Admin Utility (the program used to configure the Airport module itself) 3) Select the Airport module and select the "Configure" button 4) Select the "Network" tab and then selected the "Port Mapping" button 5) Hit the "Add..." button and on the screen, fill in: Public Port: 497 Private IP Address: The address from step 1 above Private Port: 497 6) Select "OK", then the "Done" buttons to get back to the "Update" tab. 7) There, select the "Update" button to force the reconfiguration of the Airport Module. 8) Quit the program and go to the Macintosh on the network that has Retrospect. 9) In Retrospect, go to the "Clients on the Network" screen and "Forgot" the old version of the client. 10) Hit "Add by address" and input the TCP/IP address of the Airport module. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our new Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ Does anybody know of a workaround for getting Retrospect clients to work on an Apple Airport network that uses a software base station? The Apple Airport site says that Retrospect may not work with NAT, used by the Airport Software base station. It says that port-mapping may work, but doesn't go any further. If the Airport base station is set to act as a DHCP server for the wireless clients, then the IP address of the client will quite possibly change on a fairly regular basis. If you want to do backups of wireless clients, you'd be much better of setting up the AirPort as a bridge instead of a NAT router. We backup several laptops this way, and it works well...though it does hammer the wireless bandwidth pretty hard! -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: backing up exchange server?
Dantz has also released an Exchange Agent that will, in tandem with your regular backups, allow a full backup and restore of an Exchange Server. For more information, see: http://www.dantz.com/index.php3?SCREEN=exchange_agentsid=RipaIc3mBUZGLXaf Soon to come: agents for Exchange 2000, SQL and other databases. HTH, Irena Solomon Dantz Technical Support 925.253.3050 Try our new Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ -- Andrew- If the issue is open files not being backed up, you could try Open File Manager from St. Bernard Software, which I use, with some success, to back up a Lotus Notes server. There are issues with Services for Macintosh which I have yet to work out, but other than that it seems pretty cool. --Ben Subject: backing up exchange server? is there any way to do it? -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Search: http://www.mail-archive.com/retro-talk%40latchkey.com/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Floppy
Hi Matt, Retrospect can poll the floppy drive constantly on systems with SuperDisk drivers and no SuperDisk. The problem is that the pre-installed system had SuperDisk drivers installed, even though there is no SuperDisk on the computer. The fix for this is a simple edit of the registry. 1. Launch Regedit and open HKEY_LOCAL_MACHINE. 2. Find the key (or similar): HKEY_LOCAL_MACHINE \Enum \SCSI \COMPAQ__LS-120_COM___ \MFCHILD0001PCIVEN_8086DEV_7111%SUBSYS_FUNC_0110 4. Within this key look for a value named "CurrentDriveLetter". Change this from "A" to "B" (or any unused drive letter on your system). 5. Quit Regedit, saving changes, and restart. Hope that helps! Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our new Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ Subject: Floppy Ok, I've got another strange problem. We are in the process of moving our backups from an older PC to a newer PC. We installed Windows 98v2 (not my choice, but we had to) and did all the Windows updates. Installed Retrospect 5.0 and now when Retrospect is running, the floppy drive just rattles. Updated to 5.15, no change. The "new" System is a Pentium III - 550, CD-ROM and CD-WR. SCSI card with a DLT drive connected to it. (well, the DLT is not connected yet, but it will be) The old system is a Pentium Pro 200. Any ideas on this? I looked for a little while on the web sites and could not find anything related to this problem. I was wondering if the ASPI driver has something to do with it as we just clicked NEXT-NEXT-FINISHED all through the installation, accepting all defaults and I noticed that it said that it was installing the ASPI drivers as well. TIA MattB -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Piton Protocol violation
Hi Ben, Are you receiving this error on one client or more than one? The piton protocol is a proprietary encapsulation scheme, designed to protect Retrospect's data packets as they travel over your network. Damaged encapsulation indicates to Retrospect that the data contained within is likely corrupted. 515 errors are almost always caused by a router that does incidental damage to the packet as it strips or adds headers and footers that allow the packet to travel from segment to segment along the network. It's not unheard of, however, for a bad router or bad networking equipment on a specific node to cause such problems. The text associated with the error here would lead me to suspect that one client, but there are certainly other possibilities. The first step would be to determine whether the 515 is associated with one machine or many machines. A 515 error on one machine suggests problems with that node. Try replacing transceivers, patch cables and Ethernet cards, or changing the port into which that node is plugged on the hub. If the 515 is associated with all of your clients, troubleshoot that piece of network hardware which is common to all clients. Are all the machines isolated to a single hub? Do they make the same router hop? Any sort of pattern, along with a knowledge of your network topology, will help you identify the faulty piece of equipment. Using a process of elimination by substituting pieces of network equipment will help you further isolate the problem. A telling test, if possible, is to connect the two machines with a crossover cable. This will tell you if the problem lies on the network or is specific to some hardware on the machines involved. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our new Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ --- Can anyone explain this error from my log? 12/12/2000 7:31:11 AM: Comparing Drive D (D:) on ELC_Production Can't initialize source, error -515 (Piton protocol violation) 12/12/2000 7:31:11 AM: Execution incomplete I read the help and it says that there may be a network problem, but everything seems to be OK on the box. This is going through a router, and that may be an issue. anyone have tips for isolating the problem? Thanks! --Ben -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Resync
Hi, If you get a "resynchronizing (slow)" while rebuilding your catalog from the backup media and this message stays up for longer than 10-20 minutes, it means that the recatalog process has failed and will not continue any further. Retrospect is trying to continue with the process but is unable to. This message is a result of trying to read from a tape that lacks an end of data marker (EOD), perhaps as a result of an unexpected stop during a backup. Most likely you will not be able to continue using that Backup Set and should create a new one altogether, although the data on the tape up to that point is still good and most likely may be restored. This came up in an earlier thread on recurring catalog out of sync errors; if you haven't already, take a look at Tech Note 406 on our website. This discusses missing EOD markers: http://www.dantz.com/index.php3?SCREEN=technotes As always, feel free to give us a call with any questions. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our new Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ Subject: Resync Ok, I've got a question. My Mac that does the backups locked up over the weekend and so last night before I left I told the computer to TOOLS-REPAIR-UPDATE FROM EXISTING CATALOG. I knew it would take a while so I decided to just leave it running last night. I came in this morning and the tape drive (DLT) is still running and the dialog on the screen says "Resynchronizing (slow)" 1. Why did it start a slow resync? 2. This is almost 14 hours later, About 65GB of data, uncompressed, is that normal? The log shows that it encountered a bunch of errors and to clean the head, so that might be part of it. I was more curious of why it kept running all night long though. It seems to me that after so many errors/hours, it would do something different. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Retro. Express 4.3 Update - Amended
Hello, I realize that my last post is a little unclear (thanks, Mark!). The document on the website is not specific to Retrospect Express and in part references changes that apply to the Desktop and Workgroup editions only. For instance, Retrospect Express does not support backup to tape, although this note implies that support for tape and tape libraries has been added with 4.3. While we don't have a document specific to Retrospect Express 4.3, the press release is clearer in distinguishing Retrospect Express features from Desktop or Workgroup features. Hope that helps clarify. Thanks, Irena --- The best resource for you is a Tech Note on our website that details the differences between 4.1 and 4.3. The major changes we've made in Express 4.3 include a bootable CD for disaster recovery, increased device support, support for backing up to external hard drives and online HTML help. Check out the note at: http://www.dantz.com/index.php3?SCREEN=technotes It's the top note in the Mac section. I'm running Retro. Express 4.1with Mac OS 8.6 and I'm happy with it. What new features and advantages would V4.3 give me? -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Force use of tape (was Re: SCSI Voodoo strikes...(continued))
Instead of just restarting, try shutting down for a minute and then restarting. This will ensure that everything is cleared out. Regarding the tape, Retrospect is likely thinking that the error was a result of defective media. When it asks for a new tape, it's erring on the side of caution and preventing you from writing data to a potentially defective tape. Craig's suggestion will allow you to reuse that tape, although with one tape, it will be the same in function as resetting the catalog in a Recycle backup. The 102 error is generated by the hardware and indicates that the Mac is having trouble communicating with the drive. The simplest test that you can do is a backup to a File backup set; this will indicate for sure if you are dealing with a device problem. Next, try a backup to a different device if you have one available to see if the problem lies in the device or the computer. And once you've narrowed it down, go through the troubleshooting steps in order to pinpoint the problem. Of course, if you have any specific questions along the way, please give us a call. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Hi again, I only received one response to the email below about 102 errors disappearing after restarts...so if anyone else has any light to shed it would be appreciated. Since I posted we have found that if IE crashes (which it does extremely frequently on the backup) machine then we will always get the 102 error unless we restart first. However, this is not the only cause of the problem... How do you know? Have you tried never running IE on the computer? If the problem goes away after a restart, there's definitely something corrupting your system over time. If the computer is a dedicated backup system, disable all unnecessary extensions and control panels and don't run IE to see if it happens again. It will always fail if IE has crashed (any maybe even if it has run) but sometimes it will fail if IE has not been run (eg over the weekend). Unfortunately the backup machine is used as a workstation during the day so we can't strip it down (at least not completely - we are in the process of trying to get rid of much as possible). ... when Retrospect gives us the 102 error it assumes that the current tape cannot be used and asks for a new one next time the backup runs, even if the tape appears to be less than half full... So, is there any to force Retrospect to keep using that tape? I don't know of a way to get Retrospect to append to that tape, but you can certainly get Retrospect to use the tape by either setting the tape as missing or erasing the tape. In either case, Retrospect will recopy the files already on the media and continue to fill the tape. HTH, Craig So far we have only got to the stage where we are using 1 tape per set (we haven't brought all the clients online yet because of the problems we are having). In that case I assume reseting the catalog is equivalent to your suggestions. We were hoping to avoid having to re-copy all the data already on the tape because of the difficulties getting our G4s backed up (519 errors, see separate thread). -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: How to control Writing to any tape...
What is the priority of operations? Does "Writing to any tape that is erased or named 1-Backup" mean that Retro looks for erased tapes first, or does it seek named tapes first and resort to erased tapes if it can't find a named tape? Also, why does it treat erased tapes that have been named as simply blank tapes that it can assign to any backup set it wants? I specifically name the tapes so it will associate them with the proper backup set, but this doesn't seem to matter when Retro runs unattended and loops through my autoloader. I'll give you a few examples to illustrate how Retrospect chooses tapes. In these scenarios, there are 3 tapes in the loader slots in this order: erased tape/no name, erased or non-erased tape/pre-named, erased tape/no name. In these examples, Retrospect is running scripted backup on these tapes in two loader states: 1) tapes are scanned and known (i.e., tape names are displayed in Configure - Devices); 2) tapes are not scanned and are unknown (i.e., tapes names display "?" or "Unknown"). In both Mac Windows products, Retrospect will always use the pre-named tape if it has to search the loader for tape names. This is true whether the pre-named tape is erased or has Retrospect data on it. If the tape names are known however, Retrospect will use the pre-named tape if it's got Retrospect data on it but will use the first or last erased/unnamed tape if the pre-named tape is erased. On the Mac, it will almost always have to search all the tapes since memory of the tape names is not retained after relaunches. On the PC, the magazine memory feature will remember the last 5-6 tape configurations and search for the right tape in that order so it should behave like all tapes have been scanned and known when searching for the right tape. Retrospect 5.x for Windows All known tapes w/ non-erased, pre-named tape: Uses the pre-named tape. All known tapes w/ erased, pre-named tape: Uses the last erased tape found . Unscanned tapes w/ non-erased, pre-named tape: Uses the pre-named tape. Unscanned tapes w/ erased, pre-named tape: Uses the pre-named tape. Retrospect 4.3 for Mac All known tapes w/ non-erased, pre-named tape: Uses the pre-named tape. All known tapes w/ erased, pre-named tape: Uses the first erased tape found. Unscanned tapes w/ non-erased, pre-named tape: Uses the pre-named tape. Unscanned tapes w/ erased, pre-named tape: Uses the pre-named tape. Hope that clarifies it a bit. Regards, Irena Dantz Technical Support -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Error 5 and other confusing stuff
Hi Rick, These problems may stem from troubles identifying unique volumes on the client. On the first NT client, ensure that all volumes have unique volume labels. If so it's possible that duplicate serial numbers are preventing Retrospect from seeing the volumes correctly. There's a third party utility called VolumeId that you can use to change your volume IDs. Our website has a link that you may follow to download the free utility: http://www.dantz.com/index.php3?SCREEN=3rdparty This utility will also address the problems you are seeing on the other client. Because of the duplicate serial numbers, Retrospect is seeing duplicate volumes on the client. If you have any other questions, or if you find that there are other problems with your client volumes please give us a call and we can look into it a bit more. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our new Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ I recently inherited a Windows NT network running Retrospect Server v 5.0. This is my first experience with Retrospect, so I was hoping to get someone to point me in the right direction with 2 problems I'm having. One Windows NT client gives me an error when I try to access it from the server. When I hit the "refresh" button, I get an error that say's "Client speed test failed, error 5 (unknown)". When I hit the "volumes" button, I get an error that say's "Can't track volumes (error 5)". I looked at all the documentation that I could find, and there doesn't appear to be an "error 5", so I guess it's truly unknown. ;-) I found error codes that start with a 5 (i.e. 527, 525). I have uninstalled, and then reinstalled the client software. Told the server to forget the client and then re added it. I'm kind of at a loss. Everything else on the machine seems to work fine. Another Windows NT client, which is a new machine that I recently set up on the network and installed Retrospect on, is also giving me fits. When I go to the volumes on the server, it tells me the "User Rosado has two disks named drive C that are indistinguishable from each other. One of these disks should be renamed so that this program (and people) are not confused." Obviously I don't have two disks named drive C, I see no mention of this or anything like it in the documentation. Where does Retrospect get this info from? Would any of you kind folks care to give me a nudge in the right direction, or point me to some more detailed documentation. The doc's I'm finding don't really seem to cover much. Thanks. Rick Collins -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Daily Problems with out of Sync Error messages...
Hi Dan, I don't know what you have tried already, but if you are repeatedly getting catalog out of sync errors, that may be a sign of SCSI problems, corruption on the volume on which the catalog is stored, or, as you alluded to, crashes during the backup. If you haven't already, take a look at Tech Note 406 on our website. This discusses missing EOD (end of data) markers, which can have an effect on the catalog as well: http://www.dantz.com/index.php3?SCREEN=technotes Typically, you'll get an out of sync catalog if the backup crashes before the catalog is updated to reflect the data that was copied in that session. To address it, start by rebuilding the catalog from scratch to a different location on your hard drive. It may be helpful to break the backup down into smaller volumes, as Retrospect updates the catalog after completing each volume; therefore if you have to update, it will be easier. Continue your backups (you may want to add a script to duplicate the catalog file after the backup operation completes so you have working copies of the catalog that you can revert to if this one has problems). If the problems seems to persist, even in sessions during which the server doesn't crash, you may need to investigate the possibility that SCSI problems are causing corruption in the copied data. For continuing problems, please give us a call so we can get specifics on your configuration. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our new Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ Subject: Daily Problems with out of Sync Error messages... Howdy, We have been dealing with an anooying problem where our backup is going out of sync every day. We have looked at the Service and Support pages and found several references to the issue, and followed the instructions found within to no avail. This has been working fine up to now. Nothing has changed in the last year at least. Hardware involved is a Hammer DLT 100G Autoloader, a Mac 7500/100 running MacOS 8.6. Unsing the built in SCSI and an Asante 100Mbit Etherenet card. We get no error messages during or after the archive set runs. Our servers crash multiple times per day, but not for the duration of this latest backup set. We have Verify on to make sure the EOD is set. Please help as this is MOST frustrating! Thanks in Advance. Dan. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Retro.Startup Extension (Mac)
Since the program's automated backup scripts are stored in the System : Preferences : Retrospect : "Retro.Config (4.2)" file, is there any problem in removing the out-of-date Extension, and then allowing it to be rebuilt at the next launch of the program? To recreate the extension altogether, you'll need to quit Retrospect, trash Retro.Startup, restart the computer, launch and quit Retrospect, then restart the Mac again. This will create a fresh 4.2 Retro.startup. Recreating this extension will not adversely affect your scripts. Regards, Irena Solomon Dantz Technical Support 925.253.3050 [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Error 541- Backup client not installed or not running
Re: Error 541- Backup client not installed or not running I get this error quite a bit but it is intermittent? One night backups may work fine and the next night I may get this error on one of my volumes? We are using a central backup server with an HP Surestore 818 Library attached. The backup server is a 600Mhz NT4 Server with 256MB of RAM and plenty of local drive space. Our network is all TCP/IP with NT 4 and Win2000 Servers and 10/100 Switches. Any ideas as to what causes this and to how to fix? Hi David, Go to that client. Is the client installed and running? Open it and make sure it says "Ready" in the Status field. If it does not, troubleshoot this client to see why it's not running. If it does, has its IP address changed? Is this client's IP address assigned by DHCP? If so, configure its subnet and log it in through subnet broadcast. If the lease expires and it's assigned another IP address, Retrospect will not be able to find it if you've logged it in by direct IP, or Retrospect may be finding a different machine without a client installed. There are other issues as well that may cause an error 541, such as multiple NICs. For more information, either contact Technical Support or search our Knowledgebase for that error code at: http://partners.dantz.com:591/faq/ Look for Tech Note 413, Retrospect Client For Windows Troubleshooting. Regards, Irena Solomon Dantz Technical Support 925.253.3050 Try our new Searchable Knowledgebase at: http://partners.dantz.com:591/faq/ -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Windows Error - soccrecv
Hi Ben, I had a look through some of Microsoft's online resources, and this sounds like a network error that is reported by Windows, not Retrospect. Depending on the context of the error, it may indicate several things; I'd recommend searching for the 10054 error at Microsoft's Knowledgebase: http://search.support.microsoft.com/kb/c.asp?ln=en-us If you'd like to send details to me off the list, I can look into it a bit further. When does the error happen? Does it happen with a specific client? Is it reproducible? What additional text does the operations log show? Any other Retrospect errors reported? Regards, Irena Solomon Dantz Technical Support 925.253.3050 [EMAIL PROTECTED] From: Ben Mihailescu [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 03 Nov 2000 10:26:28 -0500 To: Retrospect List [EMAIL PROTECTED] Subject: Windows Error - soccrecv Hi all, I got a another error that is not mentioned in any book or Dantz'z web site. The error is "soccrecv = recv failed, error 10054". I understand the gist of it, but what can cause this? Anyway it can be prevented? Here is my hardware: PII266, 196MB RAM, 15GB HDD, Quantum DLT 4000 SCSI Tape Drive. I use Retorspect 5.15 Backup Server with Retro 5.15 Win Clients and 4.2a Mac clients. TIA, Ben -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Password Protection
Hi, For details on Retrospect's security options, see Tech Note 310 at: http://www.dantz.com/index.php3?SCREEN=technotes I've outlined the basics below. There are four areas of security within Retrospect and its client software: -The Retrospect application password -Backup Set password protection and encryption -Client security codes -Network (Link) Encryption The first two deal with securing the application and the data in your backup set. Retrospect Application Password prevents unauthorized personnel from using the Retrospect application. It requires that the user type in a password when Retrospect launches or when the user tries to halt an operation in unattended mode. Backup Set Encryption can be set to three levels when securing a new Backup Set: - Password Only (no encryption): The data itself is unchanged, but a password is required whenever the Backup Set is accessed. - SimpleCrypt (fast): SimpleCrypt provides commercial-level security without appreciably slowing the backup process on all but the slowest computers. - DES (more secure): DES (Data Encryption Standard) is an advanced form of data encryption that achieves bank-level security. The effect on backup speed is entirely dependent on the processor, but may take three to four times as long as an equivalent backup to a Backup Set that is not encrypted. Retrospect can store the Backup Set password for you so you do not always have to enter it to use the Backup Set. Go to ConfigureBackup Sets, select the desired Backup Set, click Configure, and then click the Options tab. You may select from the following: - Ask for any access: Retrospect will prompt the user to enter the Backup Set's password, preventing unattended operation. - Save for scripted access (default): The password is not required for scheduled executions of scripts, but Retrospect still requires that the user enter the password for all other uses of the Backup Set. - Save for any access: You will never be asked for the password unless the configuration file is moved, deleted, or lost. HTH, Irena Solomon Dantz Technical Support From: Tim David [EMAIL PROTECTED] Retrospect also allows you to password protect an archive. When you create a new backup set, there is a button that says secure. I just use the password only so I don't know what the other two choices offer. (the second choice sounds like basic encryption and the third choice sounds like even better encryption but slower. I keep my tapes in a secure area so I feel comfortable just using the password protection. If you really wanted to be picky, you could use a combination of these ideas and have to enter a password several times. I would test this idea before you implement it though. Who know what multiple encryption would do. Jim Cowing wrote: Or you could just compress the files into a stuffit archive with password protection, then back them up. I am surprised Powerpoint doesn't have built in password protection the way Excel does. Jim Cowing Systems Engineer Target Corporation From: Don Foy [EMAIL PROTECTED] I am trying to archive files (mostly powerpoint) from the server to a cd. The data contained is highly confidential. I was wondering if Retrospect is capable of password protecting files during an archive process. What I am hoping to find is that once the files are archived, to open the files, you must know the password. If Retrospect does not have these capabilities, is there any other programs available to do this? Setup: Blue and White G3, Retrospect 4.2, lots of RAM, up to date firmware. Thanks in advance for any suggestions. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Retrospect 4.3 and OS9 problems
There could be a number of factor contributing to this, and without more information it's difficult to offer any advice. Clearly this is not normal behavior. I would strongly urge you to call Technical Support. The number is 925.253.3050, and we're open Monday - Thursday 9 to 4 Pacific Time, Friday 9 to 2:30. Best Regards, Irena Solomon Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Church Initiative WebMaster" [EMAIL PROTECTED] Organization: Church Initiative Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Wed, 1 Nov 2000 10:22:44 -0500 To: "retro-talk" [EMAIL PROTECTED] Subject: Retrospect 4.3 and OS9 problems Since I upgraded from 4.2 to 4.3, I have had to reboot immediately anytime I run Retrospect (even if that is just to check the logs). Here are my specs: PowerMac 9500/200 Sonnet Crescendo G3/PCI 400MHz/1M 160MB RAM Ecrix VXA Tape Drive Retrospect for Workgroups 4.3 Retrospect Clients are still 4.2 for Mac and 5.0 for PC. Again, the only thing that changed was upgrading to 4.3. Stiles Watson Director of Information Services The Church Initiative, Inc. www.churchinitiative.org www.divorcecare.org www.griefshare.org -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Retro Mac And VXA Drive
Hi Jim, As always, if you have any immediate concerns, please contact Dantz directly for the quickest response. Dantz has no further information on this; Ecrix will always have the latest information. If you are seeing these symptoms and have gone through all the SCSI troubleshooting I've detailed below, contact your vendor to see if they have any further suggestions. If you have any questions on device troubleshooting, please give Technical Support a call. Thanks, Irena Solomon Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] SCSI troubleshooting: Clean heads Isolate device Change media Change brand of media Change cable Change terminator Update/Reinstall SCSI adapter drivers Update/Reinstall SCSI adapter firmware Remove all other backup software Try the device on another computer From: Jim Coefield [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Tue, 24 Oct 2000 09:11:05 -0600 To: "retro-talk" [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Subject: Re: Retro Mac And VXA Drive Well, I guess Friday afternoon was a bad time to ask this question--didn't get any response, so i guess I'll try again this tuesday morning. Or maybe its just time to RMA the drive... Thanks, Jim Subject: Retro Mac And VXA Drive From: "Jim Coefield" [EMAIL PROTECTED] Date: Fri, 20 Oct 2000 13:50:00 -0600 Could we get an update from Dantz and Ecrix on the VXA/Retro Mac issue, as reported by MacIntouch, 10-20-00 (see below)? The post on MacIntouch goes a long way to explaining some of the problems I've been seeing with my VXA drive. If not for having just finishing rebuilding my LAN and upgrading my net connection, and installing new servers, routers and switches, I was going to dive into troubleshooting the problems I've been having. Maybe all I have to do is wait for the firmware update? I've not only got many 206's, but errors 102 (trouble communicating), 203 (hardware failure), error 205 (lost access to storage medium), error 100 (device rejected command). In addition, after these errors, the drive will not continue to use the current tape, and always wants a new one (whether 4 gigs or 40 gigs were written to it)--leading me to believe the the end of write markers were never properly written, which could leave the tape in an unusable condition. Also, the drive can take up to several hours to eject a tape after one of these errors--following Ecrix's advice to eject a tape: power down the drive, disconnect it from the backup Mac server, turn it on and hit the eject button many times quickly in a row. Makes for a very tedious process of continually regenerating backup sets. I've been using a BW G3/300 with a Miles Initio Blue Note scsi card and OS 9.0.4 with Retro 4.3. Using the VXA tool to maximize capacity over speed seemed to exacerbate the situation. Thanks, Jim Coefield -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: can't log-in Win2K client?
There's nothing special about a Windows 2000 client that would affect this. Ensure that you are entering in the unique security code that you selected when you installed the client. Note that the security code is case-sensitive. If Retrospect still reports that the code is incorrect, uninstall and reinstall the client software. If you have any other problems, of course, you can always give Technical Support a call. Thanks, Irena Solomon Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] - Subject: can't log-in Win2K client? I just installed Client 5.1 on a Win2K box for the first time. The box shows up in the network clients list, but when I try to log in, it prompts for a security code, and then gives me an error 507. I know the security code is correct...before I uninstall and reinstall, is there anything I need to know about Win2K installation? -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Mac Client Uptdate
Hi Ben, Yes, Mac clients must be restarted for the updated client software to load and run. Irena Solomon Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Ben Mihailescu [EMAIL PROTECTED] Organization: McGill University Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Wed, 18 Oct 2000 12:43:39 -0400 To: Retrospect List [EMAIL PROTECTED] Subject: Mac Client Uptdate Hi all, If I embark on updating all the Mac clients over the network, do the Mac clients need to be restarted, like the Windoz ones? Ben -- Ben Mihailescu System Administrator Electrical and Computer Engineering, McGill University -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Mac Client Uptdate - for Irena
Hi Ben, They will require a manual reboot; Retrospect won't automatically reboot a Mac client after updating. Thanks for keeping me in check ;) Irena From: Ben Mihailescu [EMAIL PROTECTED] Organization: McGill University Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Wed, 18 Oct 2000 17:26:16 -0400 To: retro-talk [EMAIL PROTECTED] Subject: Re: Mac Client Uptdate - for Irena Hi Irena, Will they reboot automatically upon installation of the update, or they can be restarted manually? We are talking about Mac clients only. Your answer was great, but ambiguous. Sorry :-( Thanks again, Ben Irena Solomon wrote: Hi Ben, Yes, Mac clients must be restarted for the updated client software to load and run. Irena Solomon Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Ben Mihailescu [EMAIL PROTECTED] Organization: McGill University Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Wed, 18 Oct 2000 12:43:39 -0400 To: Retrospect List [EMAIL PROTECTED] Subject: Mac Client Uptdate Hi all, If I embark on updating all the Mac clients over the network, do the Mac clients need to be restarted, like the Windoz ones? Ben -- Ben Mihailescu System Administrator Electrical and Computer Engineering, McGill University -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050. -- Ben Mihailescu System Administrator Electrical and Computer Engineering, McGill University 514.398.7467 -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: VXA rewinds before incremental backup?
Hi Bob, If you insert a VXA tape, the tape drive *must* get to the beginning of the tape in order to read the header information. Retrospect has no way of knowing what tape it's dealing with if the tape drive can't report the information stored in the header. Thanks, Irena Solomon Dantz Tech Support 925.253.3050 [EMAIL PROTECTED] From: Bob Stern [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Sat, 7 Oct 2000 13:39:50 -0700 To: "retro-talk" [EMAIL PROTECTED] Subject: VXA rewinds before incremental backup? If you are doing an incremental backup and you insert a VXA tape that has not been used since the last backup, is Retrospect smart enough to continue where it left off without rewinding the tape? Or is rewinding necessary before and after every write session? Bob Stern -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Hard Drive Backup
Hi, Andrews answer is exactly right. In the destination selection window, create a new backup set. Set "storage Type" to File (Windows) or Macintosh File (Mac), name your backup set and click "New". In the next screen, navigate though until you are saving the file backup set on the external drive. Backups to this backup set will be incremental, and the file will grow accordingly as more sessions are added. Regards, Irena Solomon Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "andrew" [EMAIL PROTECTED] Organization: ardent micro Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Mon, 2 Oct 2000 13:07:55 -0400 To: "retro-talk" [EMAIL PROTECTED] Subject: Re: Hard Drive Backup when you try to create the backup, select "Macintosh File" or "Disk File" as your backup type (instead of, for example, "tape") - Original Message - From: "Patrick McClure" [EMAIL PROTECTED] To: "Retro" [EMAIL PROTECTED] Sent: Monday, October 02, 2000 1:02 PM Subject: Hard Drive Backup The the answer to the following FAQ from the Dantz website confuses me. I need to do a regular-style backup, not a disk copy, but the program won't let me select the hard disk as a destination. Surely, many people must doing this by now in the era of cheap hard disks. Can anyone help, or is this impossible at this time with Retrospect? Thanks, Patrick Entry: Can Retrospect and Retrospect Express for the Macintosh back up to a hard disk Response: If all of your data will fit on a single hard disk, you can use the duplicate operation to copy your data in Finder format from one volume to another. All versions of Retrospect and Retrospect Express 4.3 or later will allow you to write data using a File Backup Set. File Backup Sets larger than 2 gigs must be saved to MacOS Extended volume running MacOS 9.x -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Filemaker/Retrospect Applescript
Hi Garret, We do! There is a FileMaker Pro Toggle script in the Retrospect Folder (Retrospect: AppleScript Utilities: Script Examples: FileMaker Pro Server Toggle). For more information on AppleScripts and Retrospect in general, see page 191 of the Retrospect 4.2 User's Guide. Regards, Irena Solomon Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: "Garret J. Cleversley" [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 28 Sep 2000 11:32:43 -0400 To: retrospect [EMAIL PROTECTED] Subject: Filemaker/Retrospect Applescript Does anyone happen to have an applescript already built to close filemaker dB's so they can backed up and the reopen after the backup is complete. I do two nightly scripts and what I'd like to have this happen: Filemaker/Retrospect are on the same machine. Applescript to quit filemaker dB's at say 7:59pm Run Retrospect Script Entire network at 8pm Run Retrospect Script Client Archives right after entire network Quit Retrospect when done Reopen Filemaker dB's Is this achievable? I have a dummy open dB that auto opens all my filemaker dB's so I need to close all of them when I quit but only need to open one on launch. So even a script that close filemaker and then reboots machine when retrospect is done would be fine since I have the dummyopen file in my startup folder. I know retrospect can be set to restart after a script runs but I have two scripts a night and I am unsure if retrospect is smart enough to know there is a second script waiting to run. Help would be greatly appreciated, applescript is one of my weaker areas. Garret --- Garret J. Cleversley Vice President | Center Page, Inc. | 716-822-2212 http://www.centerpageinc.com | [EMAIL PROTECTED] Certified Apple Technician | Certified PowerBook Technician Apple Solution Experts, Consultant | Apple Product Professional --- -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: Hourly Network Checks Revisited...
Hello all, Here's a little background on how the Retrospect client deals with network connectivity, so we can better understands why this is happening and how it might be addressed. The Retrospect client does in fact initiate a check of the network once an hour. It sends a request to Open Transport; if this is configured to use a dial-up connection, a dial-up will be initiated at that time. As mentioned, OT doesn't communicate the protocol to the client. I've logged the suggestion for a checkbox on the client that forgoes network checks if a connection isn't already established, and perhaps this can be added in a future client software release. In the meantime, a few suggestions: 1. Go to the Remote Access Control Panel - Options - Protocol - PPP and ensure that "Connect automatically when launching TCP/IP applications" is unchecked. 2. The Location Manager script can be used to disable/enable the Retrospect Client when Location Manager changes the TCP/IP settings to Ethernet. As mentioned, this does require a reboot so the the Retrospect Client can unload itself from the system. Regards, Irena Solomon Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Dean Brissinger [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Tue, 26 Sep 2000 09:53:48 -0600 To: "retro-talk" [EMAIL PROTECTED] Subject: Re: Hourly Network Checks Revisited... At 10:12 PM +1100 09/25/00, John F. Lambert wrote: Ken Gillett wrote: But I still maintain that NO software should cause unrequested dialups, I'm sorry if you don't agree. I don't accept that it is beyond the realms of possibility to only perform such checks if it doesn't cause a dialup. Peter S., the IPNR author, gets this type of bashing on his list all the time. His answer, and I assume it's true, is that a program can't tell if it's on a dial up connection. The OT code hides this from you. This causes a lot of support headaches for him as many of the problems are in the dialing, and he has no control over when and how that's happening. Dantz needs the same check box on it's client software I'm under the impression that the client software does not attempt to communicate with the network unless polled by the server. All connections are initiated with a broadcast from a Retrospect Backup Server (or script). I have 2 G3 notebooks. Both have Retrospect installed and have identical OSs (9.0.4). One of them has this problem while the other does not. The problem appeared when the laptop's user took it to a foreign network and they changed something in the configuration. I've been attempting to locate what changed. I suspect the laptop is attempting to use NTP from the date and time control panel (however, this does not cause the dial-up effect on dial-up only machines). I have noticed that the date and time CP on a dial-up only computer will attempt to connect to an NTP server the very moment you dial. If the connection fails (poor line quality or busy signals...) the system reports a time-server error. I suspect that while on a network and using the Location Manager to switch from Network to Dial-Up (without rebooting) the date and time control panel continues to check the time server. I haven't verified this behavior, it's just suspicious. I recall this being talked about on this thread earlier, but never read about any resolution. -- . . . . . . . . ooo . . . . ooo . . . . . . . . . . . .Dean Brissinger - Systems Administrator. . Direct: 303-583-0278 Main: 303-444-0094 . . Fax: 303-444-0470 http://www.vexcel.com/ . . . . . . . . . . oOOo . . A . . oOOo . . . . . . . . 0 0 ' -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: can't log clients into PC-Retrospect server
Hi Todd, We spoke yesterday on the phone. In addition to updating drivers for the network card, you may also want to uninstall TCP/IP, restart and reinstall it. Of course, the quickest test for determining where to focus troubleshooting is to install Retrospect on another machine and try to log the clients in from there. This will show whether you need to look at the client installations of if you should instead look at some component of the original machine. Regards, Irena From: Todd Reed [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Tue, 26 Sep 2000 19:10:40 -0700 To: retro-talk [EMAIL PROTECTED] Subject: can't log clients into PC-Retrospect server Howdy, I was working today on an 300 mhz IBM running Win 98. The system had recently been installed with Retrospect 5.11 Workgroup Server. The LAN was running through a standard 10Bt hub. and there were several Macs and 2 PC's on the network including the server PC. Retrospect launches fine, and will do local desktop backups to an internal 20 gig Travan drive. When trying to add network clients to the network database, a password prompt comes up, then whether you enter a password or cancel, the PC immediately blue screens with a cryptic error message about 'exception 06' plus some hex code. If you hit a key to restart, the screen goes black with a white box in the middle saying 'Explorer' and the printer starts kicking out infinite amounts of blank paper. Anyway, the main thing is that Retrospect crashes after completing the password prompt dialogue. At Dantz support's request, I deleted the prefs and the backup prefs and tried again to no avail. They also suggested that I update the ethernet card's driver, but since the system is only 6 months old I wonder if that could be the problem. Any suggestions on what else I could try appreciated. TIA for your help. Todd Reed -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050. -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ For urgent issues, please contact Dantz technical support directly at [EMAIL PROTECTED] or 925.253.3050.
Re: 16 MB catalog limit in 4.3
Hi, Thanks for posing this question. Your approach is a viable option, but I'd be more inclined to use a file backup set for the sake of continuity and security. You'd be treating the drives as removable disks, while they're meant to be fixed media, and as such you have to rely on the drive mounting for integrity of the backup set. If you should lose your catalog for instance, and the drive does not mount properly or is not recognized during the recatalog, your entire backup set may be unusable. A more reliable method would be using each drive as the destination for a file backup set to which you would perform incremental backups. While this still leaves you with three backup sets and three copies of your data, as neither file backups nor duplicates can span volumes, I recommend having more than one backup set in any case. This method could easily use media rotation, or better yet a backup server script could be designed so that backup happens to whichever drive is connected when the script starts. If you are concerned about space, of course, you could always segment your backups so that different data is stored on each drive. For example, you might have your system on one drive, personal data on another, and work material on the third. This allows for incremental backups without being redundant. Hope that helps! Regards, Irena Solomon Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Samuel Sharp [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Tue, 5 Sep 2000 13:55:28 -0400 To: retro-talk [EMAIL PROTECTED], "Eric Ullman "[EMAIL PROTECTED] Subject: Re: 16 MB catalog limit in 4.3 HI! I'm using Retrospect 4.3, an iBookSE and 3 VST USB Hard drives (6 gigs each). At present I'm using the "duplicate" feature. This results in 3 backup sets. However, I can't leave the USB connectors in hubs because the VST drives appear to each have their own desktops and the result is clutter. Would you recommend - is it possible - that I use the three VST external drives for one big incremental backup set. If so, I know it wouldn't be a Macintosh file, which is contained on one disk. However, would it be like using Jaz or Zip disks? I guess my question is what is the best way to back up with the new large size (6 gig each, for 18 gigs total; iBook has 6 gigs too) external drives under USB? I can't keep them all connected at the same time, unless perhaps, doing a normal incremental backup would avoid the destop clutter problem. Otherwise, I would just keep one plugged in at a time. Would 4.3 know to jump to the next VST drive when one got filled up? Thank you in advance for any time and effort in answering my question. I want the best backup scheme possible, which is why I'm using Retrospect to begin with. :-) Best regards, Samuel Sharp [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: 16 MB catalog limit in 4.3
You're absolutely right; the catalog file for a file backup set is different than a tape catalog. Unlike other types of backup sets, a file backup set does not have a separate catalog file. Its catalog is stored internally in the file itself, in its resource fork. (Its data fork contains the backed-up files.) There is no built in limit to the size of a tape catalog. Regards, Irena From: Jim Coefield [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Wed, 6 Sep 2000 09:40:04 -0600 To: "retro-talk" [EMAIL PROTECTED] Subject: Re: 16 MB catalog limit in 4.3 If this info about a 16MB catalog is true, then why are my catalogs 34MB for a 2 tape VXA set archive (that I will be letting grow indefinitely), and 25MB for a new single tape VXA set (using compression) on a hfs+ formatted drive? Or is this specific to a backup to a single file, and not to a tape? Are catalogs for tape backups handled differently, or is there some built in limit on them also? Jim Coefield [EMAIL PROTECTED] Subject: Re: 16 MB catalog limit in 4.3 From: "Eric Ullman" [EMAIL PROTECTED] Date: Tue, 05 Sep 2000 10:07:25 -0700 Stewart is correct. A file backup set's catalog is stored in the file's resource fork, which cannot grow past 16 MB in size. This issue is covered in the 4.3 Read Me and Retrospect Help. Solving this problem requires *significant* changes to Retrospect's backup set architecture--it's not a simple matter. We are working to address this issue with a future release. In the meantime, the Retrospect Help file suggests the following workarounds: o Perform a recycle backup to the file backup set, which clears the catalog and starts anew. (Backed-up data in the set is removed.) o Perform a new media backup to the file backup set, which creates a new, empty file with an empty catalog. (The old file is left intact with its backed-up data.) o Do not try to copy so many files or volumes to the file backup set. Consider creating separate backup sets for different volumes. o Stop using file backup sets and instead use CDs, disks, or tapes. You may transfer backed-up data in file backup sets to other kinds of backup sets. o Leave the catalog compression option on (it is on by default) to help keep down the size of catalogs. I hope this helps. Eric Ullman Dantz Development -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Catalog out of sync
Hi there, The "Catalog out of sync" error is covered in the Error Messages section of the Dantz website. http://www.dantz.com/index.php3?SCREEN=error Here's what it says: -- Catalog out of sync Retrospect was unable to update the catalog the last time it copied data to this backup set. This may have been due to equipment failure or power failure, or was caused by a full disk or by a lack of memory. Repair the catalog. See "Updating a Catalog" in chapter 9 of the Retrospect User's Guide. If updating the catalog does not eliminate the "catalog out of sync" error, Retrospect cannot add files to that tape. You have three options: o Perform a recycle backup, which resets the catalog and erases the media, removing its existing backup files. o Skip to a new medium with media action option (page 148 of the Retrospect User's Guide), forcing Retrospect to use a new piece of media for the next backup. o Create a new backup set and do a backup to new media. -- I hope this helps! Irena From: [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Tue, 29 Aug 2000 19:54:36 +0300 To: [EMAIL PROTECTED] Subject: Catalog out of sync Dear list, I keep getting "Catalog out of sync with backup set xxx To repair use ToolsRepairUpdate existing" Needless to say, ToolsRepairUpdate existing doesnt change anything, I get this message next time I try to use backup. Now the big question: How to REALLY get rid of this message/error? I use Retrospect Express on W2K. risto -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Backup set comparison question....
You can determine what was on a bad tape by clicking on Configure - Backup Sets, selecting the Backup Set to which it belongs and marking the damaged tape "missing." Then go through the motions of a search and retrieval (Immediate - Restore - Search) and click on searching when you have selected the Backup Set and a destination drive. Make sure you're searching for "file name contains (BLANK)," and let the search proceed. Click on files chosen. The damaged tape's files will show starbursts next to the file name. Checkmarks and no stars mean the file is on a good tape. Go to the View Options menu and select Sorted Files - No Folders as the layout on the Mac, or hit Ctrl+H to toggle between Hierarchical and Sorted views in Windows. Sorting by backup date should group all files on the missing tape together in the list. Note that you don't actually want to complete the restore; this is just the simplest way to get such a list of the files on that tape. Regards, Irena Solomon Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Andrew Cunningham [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Mon, 28 Aug 2000 11:28:06 -0700 To: retro-talk [EMAIL PROTECTED] Subject: Backup set comparison question I am suffering probably the perfect example of Murphy's law as it applies to backup - hard disk completely fails ( becomes invisible to the OS and all disk utilities) - one day before this, our APS HyperDAT Pro has failed, first chewing a tape, then ends up with another tape stuck permanently in the drive ( at least the drive was under warranty , by 10 days). - Trying to restore (using an overnighted replacement HyperDAT Pro drive) from the last good backup gives a -205 error, with a complete lock-up of RetroSpect and SCSI bus requiring a reboot, making me really popular with my users. - Assuming the -205 error + SCSI lockup indicates a SCSI issue ( since the replacement is SCSI LVD) I try various SCSI hoodoo measures ( new cable, new card etc), but finally discover that it is due to some kind of tape error. I still find this a bit perplexing that a bad tape can cause a complete and irrecoverable SCSI lockup. - So finally I was able to recover one complete backup from the backup set one earlier than the problematic one above. I can still recover some files from a newer backup set "as required", as long as I steer clear of the bad tape area. ( trial and error) My question is this... Is there any way in Retrospect to ask "Show me all the files in Backup Set A[006] (i.e.bad tapes) that are newer than the files in Backup Set B[004] (good tapes)", so I know what files are missing? Andrew -- -- Andrew Cunningham Vibro-Acoustic Sciences Inc http://www.vasci.com mailto: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Retrospect and DualBoot
On dual-boot Windows systems, you have to install the Windows client software twiceonce for each operating system. You may install the client either into the same directory under each operating system or into a different directory for each operating system; neither choice has an impact on the performance of the client. Each installation of the client updates the registry information accordingly. The registry in each operating system contains unique entries for each client installation, regardless of whether the client was installed into the same or different directories. In order to ensure that the backup computer will find this client computer regardless of the active operating system, you need to activate the client under each operating system. The same IP address, client name, security code must be used for each activation. After activating the client under the first operating system, you will need to forget the client out of the Client Database, reboot the client into the second operating system and then activate it again. Once the client is activated under both operating systems identically, the backup computer will be able to recognize the client booted under either operating system. HTH, Irena on 8/24/00 2:47 PM, Adam Hill at [EMAIL PROTECTED] wrote: Is there a way to get the Retrospect server to recognize that in a Dual Boot configuration, each Retrospect client is NOT a *different* client? I don't have a problem with burning two client licenses, I just want to have my backup run exactly the same in Win98 and Win2K, whatever OS I happen to be in when 7:00PM rolls around. All drives are visible on both and have the same drive letter. thanks, adam... -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Error
You're probably receiving error -1017 when running automatically because the Retrospect Launcher service (the service that allows Retrospect to autolaunch) is configured to log in as a user that does not have access to this network volume (I'm assuming this is a Microsoft Networking volume). Windows NT 4.0 1. Open the Services Control Panel. 2. Select Retrospect Launcher and then click the Startup button. 3. In the ³Log On As² section select This Account. LocalSystem will appear in the field to the right. 4. Change ³LocalSystem² to the account you want to use and then enter your password in the two password fields. (This allows automatic backup while logged in as the specified account, or while logged out.) 5. Restart Windows. For step 4: this user has to be a local administrator, or member of the local administrators group. Best Regards, Irena on 8/24/00 6:22 AM, Jay at [EMAIL PROTECTED] wrote: Retro Demo I have been getting the message "can't access volume- error -1017(insufficient permissions)." This occurred fairly recently, and suddenly. Does anyone know how to remedy this? And why it happened? Hardware: P200 256ram. OnstreamADR50 SCSI Jay Kwon (212)-696-4410 [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Retrospect and OS 9
Hi Jim, Because the Retrospect application and preferences are associated with a particular user account, Retrospect is unable to function in unattended mode if a user is not logged in. A scheduled script will not be able to run and a Backup Server script will stop as soon as the computer is in the login screen mode. Unfortunately there isn't much we can tweak, since the operations of the computer are controlled according to the configuration of the active User Account. In your situation, I would recommend configuring Retrospect to restart your machine after executing a script under Special - Preferences - Unattended. Before leaving for the night, while still logged into the Mac, run the script by selecting it from the run menu within Retrospect. The computer will be left in the login window after the backup and restart. At this time, I'm afraid you won't be able to do unattended backups if you must log out of your computer regularly. Under Multiple User mode, the OS does not recognize certain folders as Special Folders, so the special folder selector conditions will not work properly in your custom selectors. You will need to define custom selectors that include those folders by name instead. If you have any other questions, please feel free to give us a call. Best Regards, Irena on 8/23/00 10:45 AM, Jim Coefield at [EMAIL PROTECTED] wrote: Irena, The explanation below goes a long way to explaining the problems I had after ugrading my Backup server (running Retro 4.3) to OS 9 (which I managed to slowly figure out on my own). What I would really like to do, though, would be able to set my server into the login screen mode using Multiple Users, as I find that some of my cohorts in my office like to "use" my computer when I'm away (and locked doors aren't possible here and notes go unheeded). The explanations for the work-arounds on your web page below: "Mac OS 9's Multiple Users prevents Retrospect from launching automatically to execute its scheduled scripts. Before you leave the backup Macintosh, start Retrospect manually from within Multiple Users. This allows Retrospect to run scripts as scheduled." and: "The workaround for local backups with Retrospect is to log in as an owner before backing up." As the backup admin, I'd prefer to be able to logout of the server (putting it into the login screen mode), have Retrospect launch either a script or Backup Server, and be able to backup both network and local drives, as I use the machine extensively during the day for all my other network admin work, and only backup in the eve/night. So, other than the "feature" of Retro 4.3/Multiple Users not allowing Retro to autolaunch is their any way for Dantz to tweak Retro to override Multiple Users on the backup computer to allow it to launch, even when only the login screen is present, and then proceed to back up the entire local computer and also backup network clients? That would be a great advantage to those of us network admins that have "open shops" without doors. Also, is Dantz working to solve/work around the special folder selector conditions in custom selectors with those computers using Multiple Users? Thanks, Jim Coefield [EMAIL PROTECTED] Also, if you are running Mac OS 9 and have Multiple Users turned on, Retrospect will not automatically launch. For a full Mac OS 9 compatibility statement, please go to http://www.dantz.com/index.php3?SCREEN=os9 If your script still isn't running, it may be time to give tech support a call when you can be in front of your computer. Best Regards, Irena Technical Support Specialist Dantz Development Corporation 925.253.3050 -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Feeling Stupid
Hi Derek, There are a few factors that may be preventing your scripts for running, in addition to the suggestions already offered. If Retrospect is no longer autolaunching, first verify that you've got it set to automatically launch. Go to SpecialPreferences from the Retrospect Directory and click Notification. Is "Autolaunch Retrospect" checked? Does Retrospect try to run a script right after you start it, but not at the specified time? If not, verify that your script is scheduled correctly. Go to AutomatePreview from the Retrospect Directory. Are there scripts scheduled to run? If there are, is the top one scheduled to run soon (as opposed to months or years in the future)? If it is scheduled to run some time in the future, you may have deferred execution of the script. Change this by editing your script. If there are no scripts scheduled to run, you need to reschedule your scripts. Go to AutomateScripts from the Retrospect Directory to do this. If Retrospect tries to run a script right after you launch the program, Retro.Startup, may be damaged. Replace it by doing the following: quit Retrospect, trash Retro.Startup, restart the computer, launch and quit Retrospect, then restart the Mac again. This will produce a fresh copy of Retro.Startup. Also, if you are running Mac OS 9 and have Multiple Users turned on, Retrospect will not automatically launch. For a full Mac OS 9 compatibility statement, please go to http://www.dantz.com/index.php3?SCREEN=os9 If your script still isn't running, it may be time to give tech support a call when you can be in front of your computer. Best Regards, Irena Technical Support Specialist Dantz Development Corporation 925.253.3050 on 8/20/00 8:48 AM, Derek J. Balling at [EMAIL PROTECTED] wrote: OK, I'm running Retrospect 4.3 on my Mac, and I cannot, for the LIFE of me, get automated scripts to run. I guess I might just be confused on how this is "supposed" to work, so I'll describe what I'm doing, and hopefully someone can tell me which part of it is wrong. ;-) [ First, I've confirmed that Retro.Startup is in the extensions folder, as I know this is a common source of problems] I have created a scheduled-backup script, for 00:15 every morning. I have tried: (a) quitting Retrospect, thinking that some automated process would start Retrospect back up after midnight to start up the backup (b) left Retrospect running (running idle, but running) all day, so that hopefully at 12:15am, it would wake up and start the backup process. Neither process worked, so I'm at a loss as to exactly how this SHOULD be done. Can someone give me sorta a step-by-step of what I'm doing wrong? Unless I'm blind as well, I don't see any "simple walkthrough" in the manual. :( D -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: a simple (admittedly newby) question
Hello, This has to do with the difference between the logical size of a file (or how many bytes of data in contains) and it's physical size (or how much space it takes up on the disk on which it resides.) Every Macintosh volume only formats to 65,636 allocation blocks, regardless of it's capacity. For instance, a 128MB hard drive formats to 65,636 1kb blocks, whereas a 1G hard drive formats to 65,636 16kb blocks. A file that takes only 1kb on the 128MB drive, when transferred to the 1G drive, will appear as a 16kb file. Files fill the full allocation block, even if there is as little as a single byte of data in the block, since different files are not allowed to co-habit in the same blocks. For more information on black allocation size, see Tech Note 412 at: http://www.dantz.com/index.php3?SCREEN=technotes Regards, Irena Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] on 8/13/00 11:23 PM, Steve LaMantia at [EMAIL PROTECTED] wrote: Hi folks. I've recently been delighted to discover Retrospect and also this mailing list, and I thought I'd jump right in with a newby question. (BTW, my system is Windows 95, OSR2.) In making selectors, when using file size as a selector criteria, you get a choice as to: - file size on disk - file size used What's the difference between the terms "on disk" and "used"? I understand that files have "slack space", so that depending on your file system's cluster size even, say, a 3-byte file actually takes up, say, 1024 bytes on your drive. And I suspect that's exactly the difference between the terms "on disk" and "used". It's just that I'm not sure which would be which, is all. In the example I gave, would the "file size on disk" be 3 bytes and the "file size used" be 1024 bytes, or is it the other way around? BTW, as a Retrospect newby, I do have a handful of other probably really basic questions that have come up while experimenting with the software in order to learn it. Is this an okay place to ask those? Thanks. Steve LaMantia Seattle, WA -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: a simple (admittedly newby) question
Regardless of the way the disk is formatted (HFS or HFS+ on the Mac side, FAT16, FAT32 or NTFS on Windows) a file must be written to blocks and will occupy any single block in it's entirety. Certain utilities allow you to designate a block size as small as 1K, but by default they are typically larger. Regards, Irena Solomon Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] on 8/14/00 8:37 AM, andrew at [EMAIL PROTECTED] wrote: I thought this was only true for HFS? (not HFS+) - Original Message - From: "Irena Solomon" [EMAIL PROTECTED] To: "retro-talk" [EMAIL PROTECTED] Sent: Monday, August 14, 2000 11:10 AM Subject: Re: a simple (admittedly newby) question Hello, This has to do with the difference between the logical size of a file (or how many bytes of data in contains) and it's physical size (or how much space it takes up on the disk on which it resides.) Every Macintosh volume only formats to 65,636 allocation blocks, regardless of it's capacity. For instance, a 128MB hard drive formats to 65,636 1kb blocks, whereas a 1G hard drive formats to 65,636 16kb blocks. A file that takes only 1kb on the 128MB drive, when transferred to the 1G drive, will appear as a 16kb file. Files fill the full allocation block, even if there is as little as a single byte of data in the block, since different files are not allowed to co-habit in the same blocks. For more information on black allocation size, see Tech Note 412 at: http://www.dantz.com/index.php3?SCREEN=technotes Regards, Irena Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] on 8/13/00 11:23 PM, Steve LaMantia at [EMAIL PROTECTED] wrote: Hi folks. I've recently been delighted to discover Retrospect and also this mailing list, and I thought I'd jump right in with a newby question. (BTW, my system is Windows 95, OSR2.) In making selectors, when using file size as a selector criteria, you get a choice as to: - file size on disk - file size used What's the difference between the terms "on disk" and "used"? I understand that files have "slack space", so that depending on your file system's cluster size even, say, a 3-byte file actually takes up, say, 1024 bytes on your drive. And I suspect that's exactly the difference between the terms "on disk" and "used". It's just that I'm not sure which would be which, is all. In the example I gave, would the "file size on disk" be 3 bytes and the "file size used" be 1024 bytes, or is it the other way around? BTW, as a Retrospect newby, I do have a handful of other probably really basic questions that have come up while experimenting with the software in order to learn it. Is this an okay place to ask those? Thanks. Steve LaMantia Seattle, WA -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: Error -1101 and lost catalog file
Hello Aaron, If you are continuously getting corrupted catalogs, try running ScanDisk/Chkdsk on the volume where the catalog is stored. You may also want to store the catalog elsewhere on your hard drive. The large size of your catalog wouldn't make it any more susceptible to corruption. As a precaution, it may be a good idea to keep a copy of the most recent catalog on another volume. This way a corrupt current catalog will require only an update from the copy, instead of a complete recreation. You also mention memory errors, although I don't see any detailed here. if you'd like to look into these, please give tech support a call. Regards, Irena Solomon Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] -- on 8/13/00 5:54 PM, Aaron Scott at [EMAIL PROTECTED] wrote: Hi Retrospect Users, I have been using retrospect backup 5.1 (100 user license) for NT backups over the last 6 months with hardly any problems. I am only running one backup set at a time on our NT server to one tape drive (DDS3) but am using two scripts (desktops scheduled to start at 10pm each day, laptops via backup server) to the one tape backup set. About once every 3 weeks I get an error -1101 and I lose the catalog file. Although I have added several tapes to the tape backup set. The error is: "Can't access backup set . error -1101 (file/directory not found)" The catalog on disk becomes corrupt I can't reload the .rbc file manually: "Update catalog - File is not a catalog or is heavily damaged" The first time this happened I was getting low virtual memory errors (I have 128MB in the machine+196 swapfile) and started a new backup set using a compressed catalog. But this also failed. My catalog files range from 110MB - 180MB in size. I guess this is resonably large - even for a compressed catalog. I know the manual gives the expected size for every n-thousand files. I am backing up 35 NT workstations + 5 NT servers + 10 win95/98 laptops using Normal backup and I haven't recycled any tapes. When I start a new tape with only one scheduled (normal/incrementalplus) backup of everything set my catalog file (uncompressed) is around 100MB with about 30GB of data being backed up first time around. Has anyone else had these problems? I guess adding more RAM would postpone the memory errors but I am looking at adding more machines to be backed up in the next few weeks. Thanks Aaron -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
