Re: How to schedule a report in remedy date range wise?

after saving the report with advanced qualifications how we can > schedule it.?? > > On 18-Oct-2017 7:54 PM, "Boyd, Rebecca" <boy...@wfu.edu> wrote: > >> ** >> Open the report itself. You save the qualifications with the report, not >> the schedule. >>

Re: How to schedule a report in remedy date range wise?

qualifications for the report so as to define any date range. > > On 18-Oct-2017 7:10 PM, "Boyd, Rebecca" <boy...@wfu.edu> wrote: > >> ** >> Do you see these icons in the upper right hand corner of the report >> console? >> >> The second one from

Re: How to schedule a report in remedy date range wise?

Do you see these icons in the upper right hand corner of the report console? The second one from the left is the report scheduler. If you don't see that icon we need to figure out the permissions. [image: Inline image 1] On Wed, Oct 18, 2017 at 10:12 AM, Abhi$hek

Re: 508 Compliance

One more thing: JAWS 16 is the latest version. BMC supports JAWS 11 which is no longer supported by Freedom Scientific. On Fri, Aug 21, 2015 at 3:25 PM, Fannin, Teresa S. teresa.s.fan...@accenturefederal.com wrote: ** All, I believe that 8.1 is 508 compliant, can anyone point me to

Re: 508 Compliance

Hi Teresa, We have a blind staff member who has used Remedy for at least 10 years. He uses JAWS and IE as required by BMC. His User Preference record is set to Accessibility tab Accessible Mode Screen Reader / No Vision. You have to be on the latest greatest version of 8.1, namely Service

Re: New Record in SYS:Notification Messages

There is a document on BMC communities which addresses this very topic: https://communities.bmc.com/docs/DOC-33095 On Wed, Feb 4, 2015 at 4:32 PM, James Smith bmcremedyarslis...@gmail.com wrote: Hello, I have a requirement to send a custom notification whenever a work info entry is added

Re: Creating a jira issue on click of a button on remedy form

What if the button generated an email to Remedy? If using 8.1, set up a rule to create an incident. Is using less than 8.1, create an email template with a corresponding User Instruction Template record. On Tue, Oct 28, 2014 at 10:52 AM, LJ LongWing lj.longw...@gmail.com wrote: **

Re: Anyone else notice this?

Michelle, Thank you for the Detailed Decription of statuses. :) Rebecca On Mon, Oct 27, 2014 at 8:01 PM, Lucero, Michelle michelle.luc...@bankofamerica.com wrote: ** Wow. LJ, I truly believe we would get along great. Those are the kind of things that just stick out to me. Why can’t

OT: Friday Humor

Under the category of Why didn't I think of that http://gardner-webb.libguides.com/support.php TGIF -- Rebecca Boyd Application Administrator Wake Forest University ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Action Information Screen in Service Request Designer

Facebook page. Hope this can help you. Please follow below link for information: https://www.facebook.com/RemedyRockStars/posts/1482621671992153 If you like the information please like the page and share your comments. Thanks Regards, Anil Kumar K On Fri, Sep 12, 2014 at 7:09 PM, Boyd

Action Information Screen in Service Request Designer

Good morning, I am curious about Action Information found in Service Request Designer on 8.1. It's between the Fulfillment Process - Questions Fulfillment Process - Mapping screens. I would like to know if/how anyone has used this what you gained by doing so. Thanks, Rebecca -- Rebecca

Re: Menus not appearing in MidTier in AST forms

We saw this very same issue recently when we turned on auditing for some fields in the CMDB. When we looked at the AST: forms in base mode, the menus were gone - but the menus still appeared in Best Practice. Somehow the Flash CMDB console removed the $NULL$ menu definitions from the fields

Re: Big day for BMC, they put on their big boy/girl pants and open up docs to the World

Jason, This just made my life easier because I no longer have to be Gatekeeper to the Documentation. What a relief. Thanks for sharing. Rebecca On Tue, Aug 12, 2014 at 2:05 PM, Jason Miller jason.mil...@gmail.com wrote: ** After years of wondering what was being kept so secret and

Re: Displaying the App Request ID on the Service Request Console

down on the initial onslaught of notifications during creation. Sent from my iPhone On Jun 11, 2014, at 5:17 PM, Boyd, Rebecca boy...@wfu.edu wrote: ** Create Request on Submit* is already set to Yes. Requests are being created. My question is more along the lines of 1)What kind

Re: Displaying the App Request ID on the Service Request Console

to identify which application was used in the fulfilment (inefficient). http://www.missingpiecessoftware.com/ -- Kind Regards, *Carl Wilson* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Boyd, Rebecca

Displaying the App Request ID on the Service Request Console

Just for fun, let’s say I want to display the actual HPD or CRQ number instead of the REQ number on the Service Request Console, the App Request ID field on SRM:ServiceRequests. It looks like Active Link SRS:SRK:Initialize_ServiceCall sets this field when the console is opened.

Re: Displaying the App Request ID on the Service Request Console

| Energy Transfer *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Boyd, Rebecca *Sent:* Wednesday, June 11, 2014 9:01 AM *To:* arslist@ARSLIST.ORG *Subject:* Displaying the App Request ID on the Service Request Console ** Just for fun

Re: Displaying the App Request ID on the Service Request Console

Create Request on Submit* is already set to Yes. Requests are being created. My question is more along the lines of 1)What kind of a tracking # to supply to customers and 2) Using email to communicate with customers. I want the tracking #s in the email notifications to be consistent with the

DMT and extra Zeros

Hello everyone, I am trying to load incidents using the HPD_LoadHelpDesk tab of the Transactional_Incident spreadsheet. The job is erroring out on the Load step because it can't convert a date. The date looks correct on the spreadsheet, but when Remedy reports the error, it always reports an

Re: DMT and extra Zeros

application it could be that Pentaho is causing the error. You could attempt to import a single entry directly to the DMT form to isolate the error. -Original Message- From: Boyd, Rebecca boy...@wfu.edu To: arslist arslist@ARSLIST.ORG Sent: Fri, Feb 21, 2014 4:12 pm Subject: DMT and extra

Re: DMT and extra Zeros

Of *Boyd, Rebecca *Sent:* Friday, February 21, 2014 3:36 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: DMT and extra Zeros ** Thanks, Roger. I tried deleting the first row of data. The new first row generated the same error message. Then I tried loading the spreadsheet with a single row

Re: Basics of SRM

SRM - Service Request Management It's self service for your customers. They can use it to submit requests instead of calling or emailing. AOT - Application Object Template PDT - Process Definition Template SRD - Service Request Definition Incident, Change, Work Orders If you want to kick start

Developer Studio 7.5 and ARS 7.5

Good morning, I am trying to use Developer Studio 8.1 against my 7.5 AR System on a Windows box with an Oracle 11g database. I can login and open items but when I make changes “Save” is never enabled. What's up with this? Rebecca -- Rebecca Boyd Application Administrator Wake Forest

Re: Developer Studio 8.1 and ARS 7.5

Oops - my subject line wasn't right...sigh... On Tue, Dec 3, 2013 at 8:21 AM, Boyd, Rebecca boy...@wfu.edu wrote: Good morning, I am trying to use Developer Studio 8.1 against my 7.5 AR System on a Windows box with an Oracle 11g database. I can login and open items but when I make changes

Re: Developer Studio 8.1 and ARS 7.5

, Boyd, Rebecca boy...@wfu.edu wrote: ** Oops - my subject line wasn't right...sigh... On Tue, Dec 3, 2013 at 8:21 AM, Boyd, Rebecca boy...@wfu.edu wrote: Good morning, I am trying to use Developer Studio 8.1 against my 7.5 AR System on a Windows box with an Oracle 11g database. I can

Re: SRM Request Detail information

I'm not sure I have a good understanding of your issue, but have you tried searching SRD:MultipleQuestionResponse? On Mon, Nov 11, 2013 at 5:52 PM, Josh remedyd...@gmail.com wrote: Hi, hope you all can help. I'm trying to pull out question answers in our SRM system. We don't map them to

Re: work log search

In 7.5 you can do the following: Open an incident Under Advanced Functions select Advanced Search Search Incidents by Work Info. All sorts of cool information to search on. On Thu, Nov 7, 2013 at 12:23 PM, Ron Young rpyo...@southernco.com wrote: Question for you all. Is there a way

Re: CRQ stuck at completed and Next Stage button is disabled

Danny, Per BMC KA306013, open the Change Request form in Developer Studio. Unhide the Active Approval field. Open up the errant Change Request, deselect Yes, save the request. You should then be able to save it move it forward. Don't forget to re-hide the field. HTH, Rebecca On Wed, Oct

Re: Upgrade Advice - Remedy 7.5 P003 + ITSM 7.6 Upgrade to 8

We are 7.5 ITSM shop going to 8.1. Based on research advice, we decided to go with a clean install re-do our customizations. It’s a good opportunity to review those customizations challenge yourself your organization on the why, what how of all that tinkering. Try the Bird Dog Whiskey. I

Re: Email Workflow Generate HPD Ticket

We are using email templates in 7.5 they work fairly well. Our emails come from other systems so they are standardized - a big plus. Assuming 7.6 is like 7.5, here's an example: In Developer Studio, r-click on HPD:Help Desk (or HPD:IncidentInterface_Create) select Export Email Template. Open

Re: corrupted display of hpd:help desk

Jason On Fri, Oct 11, 2013 at 6:02 AM, Boyd, Rebecca boy...@wfu.edu wrote: ** My experience with disappearing fields came when I added a custom view to HPD:Help Desk but did not register it. Look at: View Selection Framework - View Definition: I'd search for records to see what's

Re: corrupted display of hpd:help desk

AM, Jason Miller jason.mil...@gmail.comwrote: ** Hi Rebecca, I am trying to figure out where a view would be registered. Maybe I just need to go to bed but I am lost on this one. Can you help me understand where to register a view? Jason On Wed, Oct 9, 2013 at 7:34 AM, Boyd, Rebecca

Re: corrupted display of hpd:help desk

If you are doing any work with views make sure they are registered. On Wed, Oct 9, 2013 at 8:29 AM, SUBSCRIBE arslist Chuck Benesh chuck.ben...@cdw.com wrote: Hi, We are running Remedy ITSM 7.6.04 SP2. Over the past month or two, we've been having an issue with Remedy displaying a

Re: Is it possible to get direct links to SRM Requests

The URL builder is a great feature but the URLs themselves can be hard to track once they get into the wild. Next thing you know someone takes an SRD off line or modifies the webpage. We update the SRD worklog with the link to the webpage so we know where it's published. On Wed, Oct 9, 2013 at

Re: Support Company based muti-tenancy

John, When we went to 7.5 a few years ago we wanted to do the same exact thing. We made some coding changes but, for various reasons, it was never entirely satisfactory. Once you start tinkering it’s a very slippery slope. We’re in the process of upgrading to 8.1 so will be re-visiting the issue

HPD:Help Desk is blank

Hello Everyone, We are experiencing BFS - Blank Form Syndrome - with HPD:Help Desk. We can open the Incident Console see the incidents listed. But when we try to view, create or search, the body of the incident form is blank. The tool bars are there, the dark blue banner logo is across the top

Re: HPD:Help Desk is blank - Fixed but comments still welcome

there but they were blank, except for the last custom view added. That view was OK. Thank goodness I export views when I work on a form. I imported them back in all is good. For now. Whew. On Sat, Aug 17, 2013 at 7:40 PM, Boyd, Rebecca boy...@wfu.edu wrote: Hello Everyone, We are experiencing BFS - Blank Form

Re: CMBD Class Information

Sandra, I have used the steps you listed in our 7.5 environment - going through all the forms, deleting entries, it worked. To avoid this happening in the first place I found it helps to restart Remedy before extending the CMBD. It also helps to make sure everything was entered absolutely

Re: Remedy - Archiving Data

Christine, We’re on also 7.5.01 and looking at an upgrade. I’ve used archive with the “Delete from Source” option on a couple of forms not had any problem. However, when I tried the “Copy to Archive and Delete from Source” option, the Archive form generates the following error when searching

Re: DataWizard update hangs while changing a Support Group name

One time I had a problem because there was an existing alias with the same name as the group I was trying to rename. Hope that makes sense. I found this by looking through the list of forms that get updated when a Support Group name is changed. Also, you might want to check out SW00346842 or

Re: huh? financial news for bmc ?

I don’t mind learning new tricks. I like learning new tricks. I just don’t want to have to run away again join a new circus. On Tue, May 21, 2013 at 10:22 AM, pritch pri...@ptd.net wrote: When you get to within 5 years or so of retiring, you certainly want to! We 'old dogs' that are up

Re: customer affiliation

Yes, in 7.5 we substituted faculty, staff, student, etc for the default menu values on CTM:People. There may be other places where you need to change this; just look through the ctm:people forms. On Fri, Apr 26, 2013 at 3:04 PM, Jessica Hinkal hin...@buffalo.edu wrote: Any edu's out there

Re: Adding a Cusotm Field to Notification (Task)

It's been a while since I did this but see if this gets you started: Add the custom field to SYS:Form (SYS:Form Field Selection) (this is what makes it available to SYS:Notification Messages) Add the field to the message in SYS:Notifications Add field to the NTE:SYS-NT Process Control form

Re: Adding a Cusotm Field to Notification (Task)

value. 2013/2/6 Boyd, Rebecca boy...@wfu.edu: ** It's been a while since I did this but see if this gets you started: Add the custom field to SYS:Form (SYS:Form Field Selection) (this is what makes it available to SYS:Notification Messages) Add the field to the message

[no subject]

Good morning listers, I am able to create a Service Request by sending an email to SRM:RequestInterface_Create. However, it creates only the Service Request, not the corresponding incident. When I look at said Service Request record, the status is set to “Draft”. If I change the status to

SRM:RequestInterface_Create Question

Sorry everyone for posting this without a subject line. I blame it on the weather. We got our first snow of the winter last night (almost 2 inches!) that always sets our hearts minds aflutter here in North Carolina. On Fri, Jan 18, 2013 at 10:39 AM, Boyd, Rebecca boy...@wfu.edu wrote: Good

Re: SRM:RequestInterface_Create Question

, Rebecca boy...@wfu.edu wrote: ** Sorry everyone for posting this without a subject line. I blame it on the weather. We got our first snow of the winter last night (almost 2 inches!) that always sets our hearts minds aflutter here in North Carolina. On Fri, Jan 18, 2013 at 10:39 AM, Boyd

Re: SRM:RequestInterface_Create Question

arslist@ARSLIST.ORG Sent: Fri, Jan 18, 2013 12:58 pm Subject: Re: SRM:RequestInterface_Create Question ** Rebecca, did you try setting the Status field on the Interface form to Pending or In Progress? On Fri, Jan 18, 2013 at 12:53 PM, Boyd, Rebecca boy...@wfu.edu wrote: ** Sorry everyone

Re: SRM:RequestInterface_Create Question

:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Boyd, Rebecca *Sent:* Friday, January 18, 2013 1:17 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: SRM:RequestInterface_Create Question ** ** ** I just tried that it still created the Service Request

Re: SRM:RequestInterface_Create Question

, Boyd, Rebecca boy...@wfu.edu wrote: ** You mean figure it out for myself? The old fashioned way? Oh cruel, cruel world... On Fri, Jan 18, 2013 at 1:20 PM, Brittain, Mark mbritt...@navisite.comwrote: ** Hi Rebecca, ** ** Log onto the client and create a record

Re: Sending submit instruction to email engine - pwd encryption

How about putting the userid/pwd in the email template form that's stored on the server? On Tue, Oct 30, 2012 at 11:13 AM, Antonio Monizza antomoni...@gmail.comwrote: ** Hi all, I need to implement a record creation on a table using an email template, which is quite simple my only concern

Re: Email Engine Hanging

We run a PowerShell script which looks for error in the stderr.out log. On Fri, Sep 7, 2012 at 2:23 PM, Karthik karthik...@gmail.com wrote: ** Did you check if performance of remedy was good when the email engine was hung? Sometimes when the performance is not stable it tends to hang. Also,

Re: OT - If BMC Remedy had a theme song

Remedy and Tequila (make me crazy) On Wed, Aug 29, 2012 at 8:24 AM, Reiser, John J john.j.rei...@lmco.comwrote: ** “My Way” – Ol’ Blue Eyes ** ** Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The

Re: Monitoring use of Pending status on Incidents

We did something similar. We added a review date field to the incident form. If status is set to pending, a review date is required. An escalation flips the incident back to assigned on the review date. On Fri, Aug 24, 2012 at 9:15 AM, Goodall, Andrew C ago...@jcp.com wrote: ** We

Re: Dataset Permission

By default datasets do not have any permissions on them. If you want your general asset users to see a dataset you must go into the CMDB console and modify the permissions on the dataset to allow the permission group you want to see it, to see it. For example adding public permissions will allow

Re: Custom status in Incident Mgmt

Roger's right. Do not insert a status. This is what you have now: 0 - New 1 - Assigned 2 - In Progress 3 - Pending 4 - Resolved 5 - Closed 6 - Cancelled If you insert a status, this is what you will have: 0 - New 1 - Assigned 2 - In Progress 3 - Pending 4 - Resolved 5 - Transferred 6 - Closed 7

Re: BMC Service Request Management 7.6: Administering and Configuring - Houston - 16-Jul-12 to 20-Jul-12

That's actually a very good list. I'd keep it handy if I were you, Claire. I'd also still attend the class. BTW, there are a couple of good SRM how to videos posted on both BMC Support Developer Community. Depending on how much you've been in SRM so far they may not make much sense at first but

Re: Data Management Client on Windows 7

I use Windows 7 Enterprise with Office 2010. I had to tinker with DMT to get it work but don't remember exactly what I did. On Thu, Jun 28, 2012 at 1:44 PM, Rick Phillips r...@netfirst.com wrote: You have to use the earlier version of Excel-I don't recall which one, but 2003 sounds about

Re: Updating Service CI name

Anne, It's been a while since we've talked. How are you? I am facing the same thing - renaming a Service CI - found your old post. How did you rename your Service CI? What did you do? I am on ITSM 7.5. Rebecca On Fri, Aug 13, 2010 at 2:38 PM, Ramey, Anne anne.ra...@nc.gov wrote: ** My

Re: SRM Console and hiding buttons

Finding those buttons can be tricky. I'm not sure why you want to hide Request Now but open the SRS:ServiceRequestConsole form in Dev Studio. Select Edit Find/Replace from the menu bar. Type Request Now in Find Field (type = label) click Find Dev Studio will find the button outline in it

Re: SRM association

Try SRM:Request. You may want to add the AppRequestID (CRQ or INC #) to fields in view. On Fri, Apr 27, 2012 at 6:54 AM, remedyarl...@gmail.com wrote: SRM: 7.6.04 Do we have a form where we can find all IM CM tickets associated with SRM. I have a issue where even after IM ticket is resolved

Re: Wonder how many of these tales are true....

I grew in South Jersey. I can’t vouch for any of these tales, but I can tell you there’s over a million acres of pines trees sand called the “Pine Barrens” in NJ. The Pine Barrens are as beautiful, lonely creepy as it gets. Miles miles of two lane roads with scrubby pine trees on either side.

Re: SRM Read-Only Questions

How about putting the disclaimer information in the Instructions box? Then make the last question a check box: I have read the Instructions at the top. On Tue, Mar 13, 2012 at 11:09 PM, Mohamed Abdelaziz moe.abdela...@gmail.com wrote: ** Has anyone been successful in finding a way to

Re: ITSM 7.6.04 - Modifying Multiple Login IDs (was - RE Modify login id)

I've used the DLD:SYS:DataWizAction form to bulk update login names. Open it up look at it. If you've already used the Data Wizard Console to make any changes, you can search see the records. Here is what I did: Exported the users that needed changing from CTM:People. Created a csv file.

Re: [$$ $$] wrap in email templates

Try: [\$\$ your text here \$\$] On Mon, Dec 19, 2011 at 2:48 PM, Bajwa, Ibrar ibrar.ba...@brookfield.comwrote: Hello Everyone! I am having issues with using a auto-generating ticket via email for incidents. I have narrowed down the issue to tickets that multiple lines in the 'details'.

Cognos Harvest

Good morning, everyone. TGIF! Is anyone using Cognos to report against Remedy? If so, is it difficult to configure, use and maintain? What are the gotchas? Has anyone done any integrations with Harvest and Remedy? If so, is it difficult to configure, use and maintain? What are the gotchas?

Re: Suite 7.6.04 Service Pack 2 Upgrade Procedures and Guidelines

They do. It's a 900 number. On Mon, Oct 24, 2011 at 1:46 PM, Meyer, Jennifer L jennifer.me...@nc.govwrote: ** Really, BMC ought to have dedicated psychics standing by on their upgrade hotline. Jennifer Meyer P.S. In the interest of full disclosure, my name really is Jennifer Meyer.

Re: ARS Email Engine Issues

Just had this same problem today on a 7.5 ARS system that's been in production for a year a half. Didn't see any errors in the stdout.log or the arerror log. Restarting the email engine didn't help. Opened the email mailbox configuration record for the outgoing mailbox, toggled the Default

Re: Database Upgrade - 10g to 11g [I]

We use 7.5 and upgraded from 10g to 11g. It was a non-event. On Thu, Oct 20, 2011 at 6:04 AM, Patrick Zandi remedy...@gmail.com wrote: ** For your version u still use client 10 remotely even if on same box... Works fine Sent from my iPhone so typo's or funky words can and do happen! On

Server Slow Down

Everyone, I recently had an issue where performance became very poor and didn't learn about the problem in time to capture any logs. However, I saw the following repeated in the arerror.log: 390620 : The AR System Plug-In server is not responding. Cannot connect to the system at this time.

Re: Server Slow Down

to occupy a lot of disk space although the number of entries in the table may be quite low. I’m guessing that may be one of the problem. Ask your DBA to check into that and see if that’s the problem’.. Joe *From:* Boyd, Rebecca boy

Incident work logs sometimes replicate

ITSM 7.5, SRM 7.6 When an incident with a related Service Request and at least one public work log moves from Pending back to Assigned, every public work log replicates. If there are 5 public work logs, 5 new identical entries are created in HPD:Worklog. No new records are created in

Re: Incident work logs sometimes replicate

Andre, Thanks. I checked the active link it is correct; it has the button in the execution options. I just heard from BMC. This may be a known defect. Rebecca On Wed, Aug 24, 2011 at 2:33 PM, Andre Hughes neo1...@yahoo.com wrote: Hi Rebecca, This sounds familiar to what we had in our

Re: Incident work logs sometimes replicate

, Raj On Wed, Aug 24, 2011 at 2:05 PM, Boyd, Rebecca boy...@wfu.edu wrote: ** Andre, Thanks. I checked the active link it is correct; it has the button in the execution options. I just heard from BMC. This may be a known defect. Rebecca On Wed, Aug 24, 2011 at 2:33 PM, Andre Hughes

Re: Incidents do not always create a corresponding request

Kevin is THE MAN!!! This appears to do the trick. I looked at INT:SRMHPD:INC:UpdateRequest_99_SetSRAppRegistryGUID a million times had mixed results tinkering with it, but never once did I even consider the associated forms. Thanks for coming through. On Wed, Jul 20, 2011 at 9:52 AM, Kevin

Incidents do not always create a corresponding request

SRM 7.6 ITSM 7.5 We recently installed SRM 7.6 on ITSM 7.5. All of the requests are creating incidents. However, not all of the incidents are creating requests. The incidents which do not create requests are submitted via email. The emails still generate incidents, but not corresponding

Re: Incidents do not always create a corresponding request

that on the interface form, there is a field under the SRM section called, ‘Create Request’ with the values Yes and No. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Boyd, Rebecca *Sent:* Tuesday, July 19, 2011 1:53 PM

Re: Incidents do not always create a corresponding request

System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Boyd, Rebecca *Sent:* Tuesday, July 19, 2011 1:53 PM *To:* arslist@ARSLIST.ORG *Subject:* Incidents do not always create a corresponding request ** ** ** SRM 7.6 ITSM 7.5 We recently

Re: Incidents do not always create a corresponding request

Yes - thanks - it's easy to forget the basics. Still doesn't work. On Tue, Jul 19, 2011 at 3:22 PM, Roger Justice rjust2...@aol.com wrote: ** I think Create is supposed to be CREATE. -Original Message- From: Boyd, Rebecca boy...@wfu.edu To: arslist arslist@ARSLIST.ORG Sent: Tue

Re: Bulk Change of login ID

Did you disable escalations first? I think the official instructions say to do that. On Thu, Jun 16, 2011 at 8:38 AM, Michael Burton michael_bur...@hotmail.co.uk wrote: ** Morning all, Just an update on this, I've tested a login ID change using the Data Wizard Console on our development

Re: Bulk Change of login ID

I've used the DLD:SYS:DataWizAction form to bulk update login names. Open it up look at it. If you've used the Data Wizard Console to make any changes, you can search see the records. Here is what I did: Exported the users that needed changing from CTM:People. Created a csv file. Imported

Re: Bulk Change of login ID

of these nifty utilities that are now being bundled over the past couple of years or so... Joe *From:* Boyd, Rebecca boy...@wfu.edu *Sent:* Tuesday, June 14, 2011 8:23 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Bulk Change of login ID ** I've

Re: Configuring email mailbox to send outgoing email messages by using gmail smtp server

Try setting email server user to simply username. Drop the @gmail.com. Don't forget to restart the email service after you've made the change. On Wed, Feb 16, 2011 at 2:35 PM, rahul trancefreak1...@gmail.com wrote: ** Hi All, I have configured my remedy email client to send email

Re: 7.6.03 Incident management

I have created 2 custom views for HPD:Help Desk in 7.5. I have not been through a patch/upgrade yet, but you can export view definitions using the developer tool and then re-import them. I also created custom fields. One caveat: There is workflow built against the HPD:Help Desk form which

Re: Incident Management and Tasks

Anne, What version of ITSM are you using? We're on 7.5. Rebecca On Tue, Dec 7, 2010 at 2:03 PM, Ramey, Anne anne.ra...@nc.gov wrote: ** There is a patch for ITSM to allow you to do this. For ITSM 7.0.03, it is patch 9002. Anne Ramey *** *E-mail

Re: Best Practice for Customer Resolution Notifications?

By customer demand, we include the Notes field because the summary can be too cryptic to be of much use. Customers tend to make the summary generic: Reschedule cron job or Can't login. They include the name of the cron job or whatever it is they can't login to in the notes (hopefully). On Fri,

Re: Best Practice for Customer Resolution Notifications?

Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Boyd, Rebecca *Sent:* Friday, December 03, 2010 11:05 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Best Practice for Customer Resolution Notifications? ** By customer demand, we include the Notes field because

Re: Modify login id

7.5 provides a tool for this. Application Administration Custom Configuration Foundation Data Management Tool Data Wizard Console. You can read about it in the BMC Remedy IT Service Management 7.5.00 Data Management Administrator's Guide. I seem to recall escalations should be

Out of Office Messages

Good Morning! We've configured our system to allow incoming e-mails to update incidents. We'd like the process to ignore Out-of-Office messages based on information contained in the e-mail header. However, when I look at incoming messages in the AR System Email Messages form, I don't see

Re: CMDB Class Update Failed Error [ERROR 120028]

Try specifying a field ID. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of sivarama velicheti Sent: Saturday, October 09, 2010 6:04 PM To: arslist@ARSLIST.ORG Subject: CMDB Class Update Failed Error [ERROR 120028] ** Hi Group, I am trying

Re: Survey Monkey

Is anyone out there using the Remedy survey in a 7.5 environment? If so, how's that working for you? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza Sent: Thursday, September 30, 2010 12:10 PM To: arslist@ARSLIST.ORG Subject:

Re: Asset tracking

We have and use AM but this is what we did for a small pool of loaner laptops issued by the Service Desk: Created a form with a character field to contain the loaner name and imported the loaners into it. Created a menu against this form. Added a character field to Incident attached the

Service Catalog CMDB Admin Access

Good morning, Does anyone know of a way to give someone access to the Service Catalog without giving them full CMDB administrator access? Atrium CMDB 7.5.00 patch 3 Thanks and TGIF! Rebecca Rebecca Boyd Application Administrator Information Systems 336.758.5671

Re: Relation between CI and people

Andreas, I experienced a similar issue after patch 2. Check if the people records were modified for the affected relationships. If so, the relationships were probably deleted during the recon job. We disabled the CTM:PPL:OnDelete_DeleteASTAssetPeople filter to stop this from happening.

Creating an escalation against DLD:SYS:DataWizAction

Good Morning! I have a number of login IDs I need to modify, more than I care to do one-by-one with the Data Wizard Console. I found DLD:SYS:DataWizAction, imported some records into it and was able to use the Re-run button to modify the login IDs I imported. Now I'd like to eliminate

Re: Working with JAWS screen reader and ARS

Chad, I too have a no vision user. He uses the client and either JAWS or Window Eyes. I created a view of the Incident form just for him did things like set the tab order to his preference. Email me off list we can share. Rebecca -Original Message- From: Action Request System

Publishing the Change Calendar to Google Calendar

Hello, Has anyone used ical to publish the Change calendar to a Google calendar? We've had some success getting a Google calendar to read from an ical file, but what's the best way to get Remedy to write to such a file and keep it updated and synchronized with the Google calendar? Any

Re: Publishing the Change Calendar to Google Calendar

on the subject, WWRUG10! See you there! Doug On Aug 25, 2010, at 7:41 AM, Boyd, Rebecca E. wrote: ** Hello, Has anyone used ical to publish the Change calendar to a Google calendar? We've had some success getting a Google calendar to read from an ical file, but what's the best way

Re: Windows 7 and WUT

Carin, I have users on Windows 7 with WUT version 7.5.00 Patch 003A. I have not had reports regarding this particular issue - lately. If I remember correctly, what I have seen before is logged-in users putting their computers into hibernation. When the computer comes out of hibernation it may

Re: CMDB learning path?

Ray, I'm with you : CMDB is a multi-headed, fire breathing beast. I am currently taking the Web Based Training class: Welcome to BMC Atrium CMDB 7.5: Administering - Part 1. It is 8 hours long. I have to say it is helping me learn the basics. If you take it: 1) Don't even think of completing

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