That is correct. Well, current timestamp (includes time too) The getdate
function in SQL Server (don't remember you saying which DB you are using).
https://docs.microsoft.com/en-us/sql/t-sql/functions/getdate-transact-sql
"Returns the current database system timestamp as a datetime value without
Thanks a ton for your superb response.
Also regarding the DATEDIFF() - > please could you let me know that are you
calculating it for the difference between Submit Date & current date??
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Thanks a ton Jason.
Also i will try to impalement it & will keep you posted on it.
One query -
Also after adding the custom column in "U__HPD_Help_Desk" is it mandatory to
add the dummy columns to every other view used in the Overview UNION view.
After that we need to simply add the new
response.
>
> I am trying to summarize it in detail:-
>
> You created a new DB view & added the custom field for the aging
> calculation
> in it.
> After that how to retrieve it in overview console table??
>
> Also even after adding the custom field in the overv
Thanks a ton Jason for your superb response.
I am trying to summarize it in detail:-
You created a new DB view & added the custom field for the aging calculation
in it.
After that how to retrieve it in overview console table??
Also even after adding the custom field in the overview con
uot;zDATEDIFF" to be extended on to the
overview console??
But again even if we are showing the "zDATEDIFF" in overview console table
then also how it will retrieve the real time calculation.
Please correct if anything misunderstood.
Please could you elaborate that after creating the custom v
Thanks LJ for your response.
Please could you elaborate more on the same as you have already achieved it
earlier.
Early response will be highly appreciated.
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the table is overview console table only which is a bit complex one
> and we need to show the incidents aging in it.
>
> On 06-Feb-2018 11:04 PM, "LJ LongWing" <lj.longw...@gmail.com> wrote:
>
>> It's not too complicated
>>
>> 1 - Create a display on
But LJ the table is overview console table only which is a bit complex one
and we need to show the incidents aging in it.
On 06-Feb-2018 11:04 PM, "LJ LongWing" <lj.longw...@gmail.com> wrote:
> It's not too complicated
>
> 1 - Create a display only field on the form that
its and Incident.
>>>>>
>>>>> That is edge use case but an example of how Case ID isn't a great
>>>>> option for time sensitive matters.
>>>>>
>>>>>
>>>>> Jason
>>>>>
>>>>> On Tue, F
Can you please provide detail on how to achieve it and show the aging in
the overview console table .
On 06-Feb-2018 10:49 PM, "Dave Shellman" <adshell...@gmail.com> wrote:
> If you need to make the calculation and it needs to be current, the only
> logical trigger is
sn't a great option
>>> for time sensitive matters.
>>>
>>>
>>> Jason
>>>
>>> On Tue, Feb 6, 2018 at 4:21 AM, JD Hood <hood...@gmail.com> wrote:
>>>
>>>> Hi AA,
>>>>
>>>> Presuming I understand correctly
a great option
>> for time sensitive matters.
>>
>>
>> Jason
>>
>> On Tue, Feb 6, 2018 at 4:21 AM, JD Hood <hood...@gmail.com> wrote:
>>
>>> Hi AA,
>>>
>>> Presuming I understand correctly and the main point of the business
>>
d the main point of the business
>> requirement is to just prioritize the aged incidents first in the
>> Incident table on the overview console, then couldn't you just sort the
>> table by Incident Number? Granted with blocks of ID's and a high ticket
>> flow it is p
matters.
Jason
On Tue, Feb 6, 2018 at 4:21 AM, JD Hood <hood...@gmail.com> wrote:
> Hi AA,
>
> Presuming I understand correctly and the main point of the business
> requirement is to just prioritize the aged incidents first in the
> Incident table on the overview console, then c
b 6, 2018 at 6:11 AM, Abhishek2019 <abhi.masc...@gmail.com>
> wrote:
>
>> Hi JD,
>>
>> Thanks for your kind response.
>>
>> The requirement is just to show the older/aged incidents on top of the
>> overview console table for the support staff attention
<abhi.masc...@gmail.com> wrote:
> Hi JD,
>
> Thanks for your kind response.
>
> The requirement is just to show the older/aged incidents on top of the
> overview console table for the support staff attention only to proactively
> manage the SLA.
>
> I can create a cu
To: arslist@arslist.org
Subject: Re: How calculate the Aging of an Incident & show it in overview
console?
Hi JD,
Thanks for your kind response.
The requirement is just to show the older/aged incidents on top of the
overview console table for the support staff attention only to proactively
ma
Hi JD,
Thanks for your kind response.
The requirement is just to show the older/aged incidents on top of the
overview console table for the support staff attention only to proactively
manage the SLA.
I can create a custom field in hpd:help desk which will calculate the
DATEDIFF for the submit
Hi JD,
Thanks for your kind response.
The requirement is just to show the older/aged incidents on top of the
overview console table for the support staff attention only to proactively
manage the SLA.
I can create a custom field in hpd:help desk which will calculate the
DATEDIFF for the submit
Hi AA,
Presuming I understand correctly and the main point of the business
requirement is to just prioritize the aged incidents first in the Incident
table on the overview console, then couldn't you just sort the table by
Incident Number? Granted with blocks of ID's and a high ticket flow
Thanks for your kind response.
As the requirement is to show the Incident Aging in overview console table
only so i doubt DB View will not suffice it. Also please could you elaborate
it more as what will be the trigger point(Execute on condition) for the
Custom field calculation on the DB view
just prioritize the aged incidents first
of all by catching them in the overview console table only so that
proactively it can be managed.
On 05-Feb-2018 6:36 PM, "JD Hood" <hood...@gmail.com> wrote:
> Hi AA,
>
> Off the top of my head, you are looking at either adding a
hing like that. Or use a built in function
The Modulus operator works pretty good for aging
Gordon
On Mon, Feb 5, 2018 at 2:42 AM, Abhishek2019 <abhi.masc...@gmail.com> wrote:
> Hi Experts,
>
> We are having a requirement to shown the Aging of an Incident in the
> overview console.
&
Personally I would look at it a bit differently. Since you need to do some
DB view work in order to add custom fields anyways, I would consider doing
the age calculation as a new column in the DB view and then expose that as
a field in the Overview Console.
Since the Overview Console tends
Hi AA,
Off the top of my head, you are looking at either adding a "Refresh Aging"
button on the console and/or firing an active link on Window Open/Display
to trigger the stack of workflow needed to re-calculate the field/column on
each Incident record and then refresh the table at the end. The
Yes it should be.
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yes it should be updated on overview table refresh whenever support staff
logged in.
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Is this "Aging" value required to update and be displayed in real-time
whenever support-staff open/refresh the Incident table in the Overview
console?
Thanks,
-JDHood
On Mon, Feb 5, 2018 at 2:42 AM, Abhishek2019 <abhi.masc...@gmail.com> wrote:
> Hi Experts,
>
> We
Hi Experts,
We are having a requirement to shown the Aging of an Incident in the
overview console.
I am able to add the custom field in overview console but my issue is stated
below:-
I am trying to use the DATEDIFF function to calculate the Aging of an
incident on the basis of (Submit Date
Mark,
The display of tickets on the Overview console is determined by the user's
Application Preferences, form CTM:CFG-ApplicationPreferences. You can set a
System default set of preferences for all users and each user can set their
own.
Thank you,
Sandra
-Original Message-
From
Hi All,
Seeing an issue with the overview console. When logging on the console
correctly displays Assigned to Me. Selecting All My Groups works but then when
going back to something else, all open Incidents, Changes, Tasks, and Work
Orders are displayed.
Has anyone seen this happen?
Better
Hi Expert,
We have a requirement to view the KA’s in the overview console as it is working
for the IM,PM,CM requests etc….
Any idea on it as how to proceed ahead will be highly appreciated.
ITSM Version – 8.1.01
Regards,
Abhishek
Have you tried the Knowledge Console? It becomes available on the left
hand menu of the home page after the KM module is installed.
On Wed, Sep 24, 2014 at 4:31 AM, Abhishek Anand abhi.masc...@gmail.com wrote:
Hi Expert,
We have a requirement to view the KA’s in the overview console
Abhishek,
Go ahead and follow the directions listed here in the BMC doc for extending
the Overview Console:
https://docs.bmc.com/docs/display/public/itsm81/Extending+the+Overview+console
On Wed, Sep 24, 2014 at 5:31 AM, Abhishek Anand abhi.masc...@gmail.com
wrote:
Hi Expert,
We have
Hi Team,
I'm getting this error when i try to use the flashboard in overview console.
Has any one faced this kind of error in flash board.
We are in server group environment. Please let me know if you require any
other information.
Remedy Version : 8.1.
http://ars-action-request-system
is displaying Submitter data,
and not product data. Back at it
Susan Champagne
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of shambo maitra
Sent: March-05-14 11:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Adding a column to Overview Console: Not Working
Hi folks,
I have read several of the articles already written regarding this topic, and I
believe I have followed directions, but I can't seem to get my column to show
up in the Overview Console.
My specs
Remedy AR System 7.6.04 SP3
Mid Tier 7.6.04 SP4
IE 8.0
My goal: to show the Product Name
, but I can't seem to get my column
to show up in the Overview Console.
My specs
Remedy AR System 7.6.04 SP3
Mid Tier 7.6.04 SP4
IE 8.0
My goal: to show the Product Name field, from the HPD:Help Desk form, in
the z2TH_ConsolidateTable1 table field, on the Overview Console form.
Steps I
Here are my notes from when we added SLM Status of Incidents to the Overview
Console.
o On SHR:ARDBC_OverviewConsoleTemplate add a new field with the same
properties as the SLM Status field on the HPD:Help Desk Form. zhub_SLM Status
(Public permissions)
o On SHR:ARDBC_OverviewConsole
Hi Guys,
I have read articles in developer communities etc on how to do this but am
still having trouble. This will be long winded but hopefully I can get some
help on how to add status reason to overview console (incident to start with).
We are running with 7.6.03 (no patch) sql database
this but am
still having trouble. This will be long winded but hopefully I can get some
help on how to add status reason to overview console (incident to start
with).
We are running with 7.6.03 (no patch) sql database on windows.
** **
** **
**1. **Ensure that status reason
: Thursday, 13 June 2013 10:37 AM
To: 'arslist@ARSLIST.ORG'
Subject: Adding status reason column to overview console
Hi Guys,
I have read articles in developer communities etc on how to do this but am
still having trouble. This will be long winded but hopefully I can get some
help on how to add
Gajic [robert.ga...@lmal.com.au]
Sent: Wednesday, June 12, 2013 10:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Adding status reason column to overview console
**
Yeah I have taken a sql log and it is being queried (and no errors)
T2067.C1,C10,C7,C100164,C179,C23009,C301626500
=
'SGP0026') OR (T2067.C100079 = 'SGP0025')) AND
(T2067.C11 = ….
** **
*From:* Robert Gajic
*Sent:* Thursday, 13 June 2013 10:37 AM
*To:* 'arslist@ARSLIST.ORG'
*Subject:* Adding status reason column to overview console
** **
Hi Guys,
** **
I have read
, Lorraine
Sent: Tuesday, February 12, 2013 6:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: closed CRQ tasks in overview console
I've done this a dozen times and it never seems to stick; the closed Tasks keep
coming back up. Any advice?
-Original Message-
From: Action Request System
To: arslist@ARSLIST.ORG
Subject: Re: closed CRQ tasks in overview console
If you mean the one that shows up by default when you log in, it is driven by
the settings from the actual overview console. So from your app list, go to
Foundation Elements Overview Console. The. On the left, go into the app
discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, January 10, 2013 1:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: closed CRQ tasks in overview console
If you mean the one that shows up by default when you log in, it is driven
by the settings from
We are just now starting to implement tasks on CRQs via change templates. The
tasks are staying on the overview console after they have been closed. why is
this?
Thanks
___
UNSUBSCRIBE or access ARSlist Archives
Bob, you h e to change the task view setting in the preferences when
you are in the Overview Console. In the tasks section, I believe under
Show, you select All Open Tasks and it will exclude Closed tasks.
Sent from my iPhone
On Jan 10, 2013, at 1:57 PM, Bob Ellington bob.elling...@gmail.com
Tauf, in 7.6.04, the general overview console, you only have selections like
Assigned To All My Groups. It shows open Inc, PBM, CRQ, TSK etc. But it is
showing me the Closed (status reason Cancelled) tasks. If those don't get out
of the list then it could grow to have thousands of records
If you mean the one that shows up by default when you log in, it is
driven by the settings from the actual overview console. So from your
app list, go to Foundation Elements Overview Console. The. On the
left, go into the app preferences and set it. Then go back to the home
page.
Sent from my
Thanks Tauf, that was it.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Yw. It's still a pig of a console. From the usage of arappquery plugin
to the gigantic SQL queries it spawns, I've seen customers forego the
overview console entirely... Or at the very least prevent it from
being the home page for ALL of the users.
Sent from my iPhone
On Jan 10, 2013, at 4:04 PM
to see whether
it shows ARSYS.ARDBC.APPQUERY plugin getting loaded.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Wednesday, December 19, 2012 2:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Overview Console not displaying
**
Hi
ITSM 7.6.04 Overview Console is driven by plugins and not much on workflow.
You must look for APPQUERY java plugin that runs the Overview Console. As
per your last email I expect you have verified that Server-Connect-Name:
parameter is there in ar.cfg/conf file. As most of the issues been found
Hi All,
Interesting situation on my dev server. When I log on through a browser, the
Overview Console displays but no Incidents or Changes are listed. If I go to
the Incident or Change Consoles, they are there. No errors are encountered and
the active link logs look the same between dev
:41 PM, Brittain, Mark mbritt...@navisite.comwrote:
**
Hi All,
** **
Interesting situation on my dev server. When I log on through a browser,
the Overview Console displays but no Incidents or Changes are listed. If I
go to the Incident or Change Consoles, they are there. No errors
Yes, the issue seems to coincide with a restart. How can I verify this plug-in
is running.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, December 18, 2012 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overview Console
not been properly registered.
Now I guess the question is what to do about it?
Thanks
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of kunal das
Sent: Tuesday, December 18, 2012 3:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overview Console
Hi,
In ITSM 7.6.04 Tasks are only displayed in the Overview console if the user
updates their Application Preferences to set Show Tasks to Yes,
The application preference records only get created for a user when they
modify thier application preference settings, are there global preference
Sent: Friday, July 06, 2012 7:25 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.6.04 Display Tasks in the Overview Console by default
**
Hi,
In ITSM 7.6.04 Tasks are only displayed in the Overview console if the user
updates their Application Preferences to set Show Tasks to Yes
All,
ARS/ITSM 7.6.04p2 on Windows SQL Server.
I've read the how to add a field to the overview console posts here and
in the dev community.
I don't want to add anything to the overview console, all I want to do is
change the display label of the out-of-the-box, existing Priority column
I'm sure you've done this, but have you cleared your browser cache as well?
On Tue, Feb 7, 2012 at 9:28 AM, JD Hood hood...@gmail.com wrote:
** All,
ARS/ITSM 7.6.04p2 on Windows SQL Server.
I've read the how to add a field to the overview console posts here and
in the dev community.
I
:
** All,
ARS/ITSM 7.6.04p2 on Windows SQL Server.
I've read the how to add a field to the overview console posts here and
in the dev community.
I don't want to add anything to the overview console, all I want to do is
change the display label of the out-of-the-box, existing Priority
Only other thing that comes in mind is whether you are using the Overview
console on the AR System Home page.
If that is the case, there is another view on the Overview form called
Overview Home Page Content where you will also need to make the change.
Hope this helps
Jiri Pospisil
is whether you are using the Overview
console on the AR System Home page.
If that is the case, there is another view on the Overview form called
“Overview Home Page Content” where you will also need to make the change.
** **
Hope this helps
** **
*Jiri Pospisil*
LCH.Clearnet
Hi
Can anyone please tell me what the Form GUID would be in the SHR:ARDBCFields
for SRM:Request and WOI:WorkOrder?
Many thanks for your help.
Thank you.
Shafqat Ayaz
___
, Winchester, Hampshire SO21 2QA
www.arqiva.comhttp://www.arqiva.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: 16 January 2012 16:54
To: arslist@ARSLIST.ORG
Subject: overview console random
www.arqiva.com
--
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *patchsk
*Sent:* 16 January 2012 16:54
*To:* arslist@ARSLIST.ORG
*Subject:* overview console random authentication errors
**
We are on ITSM 7.6.03
@ARSLIST.ORG
Subject: Re: overview console random authentication errors
**
Mike,
Like Danny said, it may not be an authentication issue. Are you in a server
group/ load balanced environment? You may need to update the ar cfg file if
this is the case.
Sent from my iPhone
On Jan 17, 2012, at 8:49
: overview console random authentication errors
**
Mike,
Like Danny said, it may not be an authentication issue. Are you in a server
group/ load balanced environment? You may need to update the ar cfg file if
this is the case.
Sent from my iPhone
On Jan 17, 2012, at 8:49 AM, Mike Worts mike.wo
) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf
ChowdhurySent: 17 January 2012 13:53To:
arslist@ARSLIST.ORGSubject: Re: overview console random
authentication errors
**
Mike,
Like Danny said, it may not be an authentication issue. Are you in a server
group/ load balanced environment? You may need
, Hampshire SO21 2QA
www.arqiva.comhttp://www.arqiva.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: 17 January 2012 15:12
To: arslist@ARSLIST.ORG
Subject: Re: overview console random authentication
with over view console.
Sometime it happens just after they login into remedy, sometimes it happens
when they click refresh on the overview console.
If they wait for a min or two and try again it would work fine.
It just happens to random users at random times
We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g.
We are seeing at random when users click refresh on the overview console or
sometimes immediately after they login and when the overview console is
rendering, users are getting
ERROR (623): Authentication failed error
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: 16 January 2012 16:54
To: arslist@ARSLIST.ORG
Subject: overview console random authentication errors
**
We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g
Hello,
I was wondering if anybody experienced issue with the Overview console, where
an incorrect entry gets displayed when user double-clicks record in the list to
view it. It seems it shows the record just above or below the one the user
double-clicked.
To be more precise, this only seems
a wonderful blessed day..
On Wed, Oct 19, 2011 at 9:33 AM, IT (Amanullah Bashir Ahmed)
ahmed...@emiratesnbd.com wrote:
**
Hi there,
Version 7.1
When I am clicking on Overview Console, I am getting the following error.*
***
I am in great trouble, can anybody help me
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Wednesday, October 19, 2011 8:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Overview Console error
** It might be your arplugin is stuck,
ps -ef|grep -i arplugin
kill -9 PID
armonitor should start it right back up
) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
*Sent:* Wednesday, October 19, 2011 8:55 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Overview Console error
** **
** It might be your arplugin is stuck,
ps -ef|grep -i arplugin
kill -9 PID
armonitor should start it right back
(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
*Sent:* Wednesday, October 19, 2011 8:55 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Overview Console error
** **
** It might be your arplugin is stuck,
ps -ef|grep -i arplugin
kill -9 PID
armonitor should start
of North Texas
dwmac @ unt . edu
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
*Sent:* Wednesday, October 19, 2011 8:55 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Overview Console error
** **
** It might
.
CITC Call Tracking Administration
University of North Texas
dwmac @ unt . edu
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Wednesday, October 19, 2011 1:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overview Console error
, October 19, 2011 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Overview Console error
** Don,
Arplugin is not a Windows service, is it? It is started by armonitor and is a
process but not a service as I recall. The steps we follow are to open Task
Manager - click on the Processes tab - select
: Jase Brandon jasebran...@gmail.com
Date: Tue, Jul 5, 2011 at 3:44 PM
Subject: 7.6.04 - Adding Columns to the Overview Console
To: arslist@arslist.org
Hello All,
Has anyone successfully added any custom columns to the overview console in
7.6.04 SP1? I have done this in the past on 7.1, but I
, 2011 12:40 AM
To: arslist@ARSLIST.ORG
Subject: Print icon on the Overview Console of ARS / ITSM 7.6.04
**
We are on Windows 2008 MS SQL and tried this print icon that does open the
reporting window but doesn’t generate the report. A white window opens with no
contents showing 1 of blank space
We are on a Linux/Oracle installation, but we had something similar
for our mid-tier users when we turned on HTTPS. The report would open
just fine, but it was always a blank white screen where the report
should have been.
If this is for mid-tier, have you changed anything with http(s)?
Michael
if we find one where it works on..
Thanks for your response.. Appreciate it..
Cheers
Joe
From: Chowdhury, Tauf
Sent: Wednesday, June 29, 2011 8:20 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Print icon on the Overview Console of ARS / ITSM 7.6.04
**
Joe
: Wednesday, June 29, 2011 2:56 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Print icon on the Overview Console of ARS / ITSM 7.6.04
We are on a Linux/Oracle installation, but we had something similar for our
mid-tier users when we turned on HTTPS. The report
I don't see a print icon on the Overview console, but I do see one on the
Incident Console. When I select an incident and click on it, I get a complex
two-column report about the incident in a new window. That has another printer
icon, and clicking on that opens a third window that looks
, June 29, 2011 6:56 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Print icon on the Overview Console of ARS / ITSM 7.6.04
I don't see a print icon on the Overview console, but I do see one on the
Incident Console. When I select an incident and click on it, I get
We are on Windows 2008 MS SQL and tried this print icon that does open the
reporting window but doesn’t generate the report. A white window opens with no
contents showing 1 of blank space records. Yes I had my customer click on
the record they want to print and I saw them do it on a data
or owner group. To me, this makes no sense. So if you own an incident and
it is assigned to someone different, that ticket will show in your overview
console as Assigned to Me and show the different assignee in the Assignee
column. When you open the incident, you can see that you are the Incident Owner
Hi All,
We are experiencing some strange behaviour with ITSM 7.6.04 and IE 6 (we
don't have this issue with Firefox). When logging in, overview console
opens. The hello at the top states my name however while the console is
loading I can see that the login name in the status bar switches
- overview console picking up incorrect user
Hi All,
We are experiencing some strange behaviour with ITSM 7.6.04 and IE 6 (we
don't have this issue with Firefox). When logging in, overview console
opens. The hello at the top states my name however while the console is
loading I can see
-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Raido Oja
Sent: Monday, June 13, 2011 11:14 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.6.04 and IE 6 - overview console picking up incorrect user
Hi All,
We are experiencing some strange behaviour
flushing the Mid-Tier cache, also?
--Phil
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Raido Oja
Sent: Monday, June 13, 2011 11:14
To: arslist@ARSLIST.ORG
Subject: ITSM 7.6.04 and IE 6 - overview console picking up
logging in, overview console
opens. The hello at the top states my name however while the console is
loading I can see that the login name in the status bar switches to some
other recently logged in user and the tickets displayed are that other
user's tickets. Selecting My Selected Groups I can also
2011 19:25
To: arslist@ARSLIST.ORG
Subject: Re: OVERVIEW CONSOLE BLANK
That's a good thought.. Even if he does have flash installed check the
version.. Usually the user client would prompt if there is no flash installed
and display a clickable link to download it if its absent
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