Hi all,
Note that Retrospect is able to back up *most* open files. Most database
files though will be inaccessible to other application while they are in use
by the database.
Regards,
Irena
From: Ben Eastwood [EMAIL PROTECTED]
Subject: Re: ARCserve vs Retrospect Server Backup
David-
Are
.
Thanks,
Irena Solomon
Dantz Technical Support
925.253.3050
Subject: How can a client name change?
From: "David Ross" [EMAIL PROTECTED]
Date: Thu, 01 Mar 2001 08:14:04 -0500
I use a Mac to backup a Dell PIII to a DAT drive. (This was an
evolution, not a new setup.) Yesterday
Retrospect will detect that the drive has compression and will override the
software settings, so having software compression enabled should not affect
performance if you are running Retrospect 4.3 with Ecrix's latest firmware.
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
this error.
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
Try our new Searchable Knowledgebase at:
http://partners.dantz.com:591/faq/
From: Pam Lefkowitz [EMAIL PROTECTED]
Subject: Re: Error -36 (i/o error, bad media?)
On 3/1/2001 7:37 AM, "Brian Caskey"
Shortcut: from the Client properties window you can change the access method
from the Access tab. This approach won't delete them from your scripts, so
you'll save that step.
HTH,
Irena Solomon
Dantz Technical Support
From: Philip Chonacky [EMAIL PROTECTED]
Subject: Re: Recognizing Clients
the
source.
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
Try our new Searchable Knowledgebase at:
http://partners.dantz.com:591/faq/
From: David Ross [EMAIL PROTECTED]
Subject: Re: Transfer Rates - Dantz Help?
The performance is based on the raw number of MB transferred
user
pack, but these are cross-platform licenses. If you have an unused license
now and your Retrospect application is 4.1 or later, you may use it for the
Windows client.
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
Try our new Searchable Knowledgebase
Hi David,
The smallest quantity that the client software is available in is a 5 user
pack, but these are cross-platform licenses. If you have an unused license
now and your Retrospect application is 4.1 or later, you may use it for the
Windows client.
Regards,
Irena Solomon
Dantz Technical
Error Codes" section, but
it is in the Knowledgebase. If you have questions, of course, please give us
a call.
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
Try our Searchable Knowledgebase at:
http://partners.dantz.com:591/faq/
Subject: Retrospect 4.3 (Mac) Asser
There's a PDF version in the folder that you downloaded. If you don't have
the folder any more, it's available on our website:
http://www.dantz.com/index.php3?SCREEN=latest_docs
HTH!
Irena Solomon
If I downloaded my copy of Retrospect, where would I find this guide?
Subject: Re: Retro
the phone.
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
Try our new Searchable Knowledgebase at:
http://partners.dantz.com:591/faq/
From: Steve Yuroff [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: 31 Jan 2001 17:45:39 -0600
cy Restore
instructions.
Searching for "Windows Restore" in our knowledgebase now also returns these
instructions, as well as several platform-specific notes.
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
Try our Searchable Knowledgebase at:
http://partne
.
The best bet is to have unique full backups from the original source anyway,
so you are not relying on a copy of a copy for your backup sets.
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
Try our new Searchable Knowledgebase at:
http://partners.dantz.com:591/faq/
Hi
. There is no media request as
there is with other types of media.
Two things to remember:
1. Do not format the drives as removables.
2. There is no such thing as extreme paranoia in regards to backup data
security!
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
Try our new
Also ensure that all files have the security permissions set to allow read
access or higher to administrators, and that the Retrospect client software
was installed while logged in as Administrator.
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
Are you using Retrospect
having troubles pinpointing what's happening, please give
Technical Support a call directly.
HTH!
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
Try our new Searchable Knowledgebase at:
http://partners.dantz.com:591/faq/
From: Julian Cowan [EMAIL PROTECTED]
Reply
, you lose all your backup sets. For maximum security, have rotating
tapes from multiple backup sets.
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
Try our new Searchable Knowledgebase at:
http://partners.dantz.com:591/faq/
I have a high capacity tape drive (80gb) and only
Keep in mind, though, that Retrospect cannot perform two operations
simultaneously, thus there isn't a way to use both cards at the same time.
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
Yes, it is possible. Since the AppleTalk can be on a different
interface than
the program and go to the Macintosh on the network that has
Retrospect.
9) In Retrospect, go to the "Clients on the Network" screen and "Forgot" the
old version of the client.
10) Hit "Add by address" and input the TCP/IP address of the Airport modu
and other databases.
HTH,
Irena Solomon
Dantz Technical Support
925.253.3050
Try our new Searchable Knowledgebase at:
http://partners.dantz.com:591/faq/
--
Andrew-
If the issue is open files not being backed up, you could try Open File
Manager from St. Bernard Software, which
t;B" (or any unused drive letter on your system).
5. Quit Regedit, saving changes, and restart.
Hope that helps!
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
Try our new Searchable Knowledgebase at:
http://partners.dantz.com:591/faq/
Subject: Floppy
Ok, I've go
. A telling test, if possible, is to connect the two machines with a
crossover cable. This will tell you if the problem lies on the network or is
specific to some hardware on the machines involved.
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
Try our new Searchable
=technotes
As always, feel free to give us a call with any questions.
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
Try our new Searchable Knowledgebase at:
http://partners.dantz.com:591/faq/
Subject: Resync
Ok, I've got a question.
My Mac that does the backups lock
Hello,
I realize that my last post is a little unclear (thanks, Mark!). The
document on the website is not specific to Retrospect Express and in part
references changes that apply to the Desktop and Workgroup editions only.
For instance, Retrospect Express does not support backup to tape,
or the
computer. And once you've narrowed it down, go through the troubleshooting
steps in order to pinpoint the problem.
Of course, if you have any specific questions along the way, please give us
a call.
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
Hi again,
I only received one response
What is the priority of operations? Does "Writing to any tape that is
erased or named 1-Backup" mean that Retro looks for erased tapes first, or
does it seek named tapes first and resort to erased tapes if it can't find
a named tape?
Also, why does it treat erased tapes that have been
serial numbers, Retrospect is seeing
duplicate volumes on the client.
If you have any other questions, or if you find that there are other
problems with your client volumes please give us a call and we can look into
it a bit more.
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
doesn't crash, you may
need to investigate the possibility that SCSI problems are causing
corruption in the copied data.
For continuing problems, please give us a call so we can get specifics on
your configuration.
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
Try our new
altogether, you'll need to quit Retrospect, trash
Retro.Startup, restart the computer, launch and quit Retrospect, then
restart the Mac again. This will create a fresh 4.2 Retro.startup.
Recreating this extension will not adversely affect your scripts.
Regards,
Irena Solomon
Dantz Technic
on, either contact Technical Support or search our
Knowledgebase for that error code at:
http://partners.dantz.com:591/faq/
Look for Tech Note 413, Retrospect Client For Windows Troubleshooting.
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
Try our new Searchable Kno
errors reported?
Regards,
Irena Solomon
Dantz Technical Support
925.253.3050
[EMAIL PROTECTED]
From: Ben Mihailescu [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Fri, 03 Nov 2000 10:26:28 -0500
To: Retrospect List [EMAIL PROTECTED]
Subject: Windows Error - soccrecv
is not required for
scheduled executions of scripts, but Retrospect still requires that the user
enter the password for all other uses of the Backup Set.
- Save for any access: You will never be asked for the password unless the
configuration file is moved, deleted, or lost.
HTH,
Irena Solomon
, Friday 9
to 2:30.
Best Regards,
Irena Solomon
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: "Church Initiative WebMaster" [EMAIL PROTECTED]
Organization: Church Initiative
Reply-To: "retro-talk" [EMAIL PROTECTED]
Date: Wed,
detailed below,
contact your vendor to see if they have any further suggestions. If you have
any questions on device troubleshooting, please give Technical Support a
call.
Thanks,
Irena Solomon
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
SCSI troubleshooting:
Clean heads
Isolate
and reinstall the client software. If you have any other problems,
of course, you can always give Technical Support a call.
Thanks,
Irena Solomon
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
-
Subject: can't log-in Win2K client?
I just installed Client 5.1 on a Win2K box
Hi Ben,
Yes, Mac clients must be restarted for the updated client software to load
and run.
Irena Solomon
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Ben Mihailescu [EMAIL PROTECTED]
Organization: McGill University
Reply-To: "retro-talk" [EMAIL PROTECTED]
ous. Sorry :-(
Thanks again, Ben
Irena Solomon wrote:
Hi Ben,
Yes, Mac clients must be restarted for the updated client software to load
and run.
Irena Solomon
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Ben Mihailescu [EMAIL PROTECTED]
Organization: McGill Univers
Hi Bob,
If you insert a VXA tape, the tape drive *must* get to the beginning of the
tape in order to read the header information. Retrospect has no way of
knowing what tape it's dealing with if the tape drive can't report the
information stored in the header.
Thanks,
Irena Solomon
Dantz Tech
set on the external drive.
Backups to this backup set will be incremental, and the file will grow
accordingly as more sessions are added.
Regards,
Irena Solomon
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: "andrew" [EMAIL PROTECTED]
Org
Hi Garret,
We do! There is a FileMaker Pro Toggle script in the Retrospect Folder
(Retrospect: AppleScript Utilities: Script Examples: FileMaker Pro Server
Toggle). For more information on AppleScripts and Retrospect in general, see
page 191 of the Retrospect 4.2 User's Guide.
Regards,
Irena
an be used to disable/enable the Retrospect
Client when Location Manager changes the TCP/IP settings to Ethernet. As
mentioned, this does require a reboot so the the Retrospect Client can
unload itself from the system.
Regards,
Irena Solomon
Technical Support Specialist
Dantz Development C
Hi Todd,
We spoke yesterday on the phone. In addition to updating drivers for the
network card, you may also want to uninstall TCP/IP, restart and reinstall
it. Of course, the quickest test for determining where to focus
troubleshooting is to install Retrospect on another machine and try to log
drive, personal data on another, and work
material on the third. This allows for incremental backups without being
redundant.
Hope that helps!
Regards,
Irena Solomon
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Samuel Sharp [EMAIL PROTECTED
You're absolutely right; the catalog file for a file backup set is different
than a tape catalog. Unlike other types of backup sets, a file backup set
does not have a separate catalog file. Its catalog is stored internally in
the file itself, in its resource fork. (Its data fork contains the
Hi there,
The "Catalog out of sync" error is covered in the Error Messages section of
the Dantz website.
http://www.dantz.com/index.php3?SCREEN=error
Here's what it says:
--
Catalog out of sync
Retrospect was unable to update the catalog the last time it copied data to
this backup set. This
complete the restore; this
is just the simplest way to get such a list of the files on that tape.
Regards,
Irena Solomon
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
From: Andrew Cunningham [EMAIL PROTECTED]
Reply-To: "retro-talk" [EMAIL PROTECTED]
On dual-boot Windows systems, you have to install the Windows client
software twiceonce for each operating system. You may install the client
either into the same directory under each operating system or into a
different directory for each operating system; neither choice has an impact
on the
You're probably receiving error -1017 when running automatically because the
Retrospect Launcher service (the service that allows Retrospect to
autolaunch) is configured to log in as a user that does not have access to
this network volume (I'm assuming this is a Microsoft Networking volume).
Hi Jim,
Because the Retrospect application and preferences are associated with a
particular user account, Retrospect is unable to function in unattended mode
if a user is not logged in. A scheduled script will not be able to run and a
Backup Server script will stop as soon as the computer is in
Hi Derek,
There are a few factors that may be preventing your scripts for running, in
addition to the suggestions already offered.
If Retrospect is no longer autolaunching, first verify that you've got it
set to automatically launch. Go to SpecialPreferences from the Retrospect
Directory and
Hello,
This has to do with the difference between the logical size of a file (or
how many bytes of data in contains) and it's physical size (or how much
space it takes up on the disk on which it resides.)
Every Macintosh volume only formats to 65,636 allocation blocks, regardless
of it's
larger.
Regards,
Irena Solomon
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
on 8/14/00 8:37 AM, andrew at [EMAIL PROTECTED] wrote:
I thought this was only true for HFS? (not HFS+)
- Original Message -
From: "Irena Solomon" [EMAIL
into these, please give tech support a call.
Regards,
Irena Solomon
Technical Support Specialist
Dantz Development Corporation
925.253.3050
[EMAIL PROTECTED]
--
on 8/13/00 5:54 PM, Aaron Scott at [EMAIL PROTECTED] wrote:
Hi Retrospect Users,
I have been using retrospect backup 5.1
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