Floating License left in use), so FireFox 2.0 is still the optimum
browser for Mac users.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list
?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kelly Deaver
Sent: Wednesday, November 14
for populating and deploying ITSM 7 touted this
year at UW are about a year late (and why most sites are still on 5.6
according to their statistics).
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
I sent you a .csv file from the Report form a little bit ago...
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
accounts to run, and were authenticating to AD, but the MAPI
connection was not being made properly. Be forewarned.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu
Just curious - where do you find a file named combinedweb.xml. I have
never heard of it, and it is not on any of my 7.x mid-tier servers.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://itsm.unt.edu/
_
From: Action Request
Private 390694 2 4 (Private - Custom - EIE)
Does anyone else have a different take on how these queues should be
configured??? All of the hardware involved has 4 CPU cores and 10 gb
RAM.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas
, to all On Open and On Close actions.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Another thing that will not copy correctly with a database is EIE or AIE
- you will have to reinstall it after the move, but that does work.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From
the month is
out, I'll have to upgrade something and test it, but other priorities
beckon.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto
with 10.5 until Apple gets some serious fixes out. I guess they
diverted way too many resources to new handheld devices, and it not only
slowed the 10.5 release but seriously impaired the quality of it. Maybe
by the time we actually go live with 7.1...
Christopher Strauss, Ph.D.
Remedy Database
The most detailed description of this process, as defined by ITIL v2 and
implemented in ITSM 7, is in the white paper (Aug 2006) BMC Best
Practice Process Flows for ITIL Incident and Problem Management.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing
That makes perfect sense - authentication in the AR System has ALWAYS
been case sensitive for both Login Name and Password, no matter where it
was going to validate the password (User form, LDAP, AD, etc.).
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas
, and since.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, November 07, 2007 3:56
- crashed it again
by selecting 7 day view, then 1 day view... click, click, boom).
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
ITSM 7.0.02.006 (Incident, Problem, Change);
Remedy Knowledge Mgmt 7.1.01.001
before UserWorld very interesting, and have started
testing some of their recommended settings.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList
% of my tickets this last year have been on
pre-production 7.x issues, not the production 5.x systems. Otherwise,
why should we even bother to store data in their tracking system about
our servers.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
was raised by all of the U. S. governmental agencies who
cannot send log files off-shore (if they can send them at all), and have
difficulty working at all with out-sourced/off-shored/ whatever you want
to call it - non-U. S.-based support staff.
Christopher Strauss, Ph.D.
Remedy Database
is
tentative, but the patches out there today showed up sooner than I had
been expecting them.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://itsm.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto
under Issue Management
* Select - Defect/RFE/CAR tab
* Select - Search
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList
I would NEVER suggest that any documentation produced by BMC could be
characterized as complete.
A more accurate representation might be similar to that applied to OS X 10.5
over the past week by the trade press: ...has more holes than spots ;-)
Christopher Strauss, Ph.D.
Remedy Database
Console/SRM. I would expect that the prefix is actually
set there, at the time of generation.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList
Purchase orders, and Tasks. The documentation leaves a
lot to the imagination and experimentation. My assessment is that the
filters you are used to seeing under the ticketing forms in Help
Desk/ITSM prior to 7.x are not all there; they are under the Interface
forms instead.
Christopher Strauss
).
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Thursday, October 25, 2007 9:25 PM
To: arslist
by the documentation for ITSM 7 - it has very little to do
with the actual application as installed (and patched) that you are
exploring on your server ;-)
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://itsm.unt.edu/
-Original Message
to its own box with AIE; there
is still a second Tomcat instance on the mid-tier box, but that is for
the Kinetic Request web.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://itsm.unt.edu/
_
From: Action Request System discussion
, but we will run out of licenses first. Usually it is running
closer to 400-500 mb of RAM for mid-tier; RKM is at only at about 80 mb.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://itsm.unt.edu/
_
From: Action Request
- migrator should not
create a mismatch between column ids since it maintains the source id
unless you tell it to use a new one. It's one more thing to try...
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://itsm.unt.edu/
_
From
guess it can happen anywhere, after seeing the reports yesterday of
Toyota automotive quality falling...
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://itsm.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto
Well, it burped errors all the way through in 3.0.3 beta, but it did
complete successfully - I think. 9 days, 8 hours, 53 minutes...
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://itsm.unt.edu/
_
From: Action Request
Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Clarkson, Timothy
Sent: Tuesday, October 16, 2007 4:50 PM
for the sequential record id from the source system - in a previous LDAP
to Remedy implementation we used that as a linking value for lack of
anything more reliable.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
_
From: Action
, of
course). I don't think the persistent cache is quite where it needs to
be yet, but the 7.1 release definitely lowered some of the page load
times from what they were in 7.0.x.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu
finally implement it.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://itsm.unt.edu/ http://itsm.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent
).
Chris
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Saturday, October 13, 2007 4:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Mgmt 7: No default Assignee Group?
**
Rick, are you suggesting setting the Assigned Group
.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Saturday, October 13, 2007 4:26 PM
To: arslist@ARSLIST.ORG
!
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Saturday, October 13, 2007 4:46 PM
To: arslist@ARSLIST.ORG
Comments below...
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis
Sent: Wednesday, October 10, 2007 1:10
there was so little to be
gained in app functionality. ITIL is not a factor, there are only three
of us here who know what it means; we get more mileage out of the best
practices for IT service support translation.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas
of the manual fixes required, but that
information is not on supportweb, nor are their patches, nor is there
any indication that the ITSM developers consider it an integrated
application. If it is not on your list of support issues, please put it
there.
Christopher Strauss, Ph.D.
Remedy Database
be sufficient; the BMC logo will be found underneath the steaming
pile, directly behind/below the moose ;-)
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list
Share:Application_Properties
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ray T.
Sent
workflow to always set this to Yes on submit in
order to guarantee a customer-accessible Service Request for every
Incident. We will probably disable that again as we continue our
project to put Kinetic Request in front of ITSM as the primary customer
interface.
Christopher Strauss, Ph.D.
Remedy
...and 4000 in ARS 7.1.
Christopher E. Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ http://remedy.unt.edu/helpdesk/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
What did you have to do to Tomcat to get it to run SSL?
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
integration into ITSM during installation (like SLM, unlike
RKM), but it doesn't matter much if you cannot possibly afford to buy
it sort of like SIM.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk
if you did
not customize the form much, but ours has way too many custom fields.
Like almost all ITSM 7 implementations, it is a migration to what is
essentially a completely different product, not an upgrade.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas
for customers with Read licenses.
Alas,.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
program files folder. This was not a problem
in 7.0.01.003 and below.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
7.0.01.002 I think) consistently CRASH the SE AS
servlet routinely before completing, where Tomcat never has (yet...).
If you get the Tomcat SSL figured out, let me know - that's next on my
list; of course, it's dirt-simple on IIS.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University
but use the
default Tomcat installation; mine shares the server with EIE, a non-web
application that also deserves its own machine.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
_
From: Action Request System
to complement one another.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent
The CMDB 2.1.0 installer also has a defect when attempting to upgrade
2.0.1.003 on ARS 7.1 - it actually tries to install 2.0.1.004 during the
2.1.0 upgrade process, but hangs before completion. I am waiting on a
fix for the 2.1.0 installer now.
Christopher Strauss, Ph.D.
Remedy Database
And they only posted patch 004 for AIX and HPUX so far
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
- Servers/Remedy/Help Desk Application
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Payne, George
Sent
to do that. It also makes me wonder why
we had to buy TelAlert at $8000 a server just to find out how limited
this on-call capability really is.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message
(mine is Critical), AND are after business
hours, generating NO notification whatsoever. Is that what you are
experiencing?
ITSM 7.0.02.005 on ARS 7.1
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original
...and right now sync search database feature is dead in the water due
to a defect in the 7.1 Admin Tool or server (or both), so even that is
not available.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk
of ITSM 7.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
P.S. No tarring or feathering, please - I'm just speculating since this
thread has degenerated enough to leave us writhing in ancient
petroleum-based substances.
_
From: Action
, may have to uninstall/reinstall
mid-tier)
C:\Program Files (x86)\AR System\Mid-Tier\reports
http://webserver midtier with boxi:8080
http://webserver midtier with boxi:8080
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu
.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, September 10, 2007 6:44 PM
To: arslist
configuration steps and 24 sub-steps properly ;-)
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Oyefeso, Bola
Sent
- we have never purchased it; I
understand that changes to that product are also in the offing, in part because
SMS is evolving into the System Center family of products.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu
are on Windows servers.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Tuesday, September
in your EPD configuration just to see it at all.
Thanks for the tip - I had seen nothing to indicate that a 2.1 had been
released.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
_
From: Action Request System
release code and see how that goes. Looks like CMDB
2.1.0 also contains a replacement for the EIE application, which we had
ready for production and did not know was changing, so that throws
another monkey wrench into the upgrade.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University
Support for Safari 3. A complete overhaul of mid-tier. The list goes
on... See the what's new in 7.1 documents. We have been waiting for
this release to go live on.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu
to the mid-tier web.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley
Sent: Tuesday, August 28, 2007 1
2003 servers (all Enterprise, mix of x86 and x64, web
servers R2 except development web) have had no problem with Sp2 since I
installed it in April.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From
What patch level of the app has _this_ bug still in it?
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
for crystal reporting will
consider it to be the end of the password and you will be unable to
authenticate over ODBC.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion
Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
long. Talk about
successive truncation...
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Russell, James
The last time I had to do this it entailed updating the set JavaPath
line in the EmailStart.bat file in the AREmail install directory, as
well as manually changing the CLASSPATH and Path entries in Environment
Variables to point to the newer version of Java.
Christopher Strauss, Ph.D.
Remedy
it.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
that did not come with
their OS (and in many organizations they won't have enough permissions
to do so, anyway), so I am looking forward to full support of Safari on
OS X in mid-tier 7.1...when Apple finally quits messing with iPhones and
gets 3.0 out the door.
Christopher Strauss, Ph.D.
Remedy
have been looking at the docs in my spare time
- I need to get my SharePoint 2007 site configured in order to install
it, I think.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From
degree Corporate ID, which has been treated inconsistently) to
its former status as a search field for both customers and customers'
tickets, or there is no way we will ever get our users to switch from
ITSM 5.5 to 7.x.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas
.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of HARTWICK, SCOTT G CTR DISA
JSSC
Sent: Wednesday, July 18, 2007
it, and independently when none of them were. The most
recent Dallas event was a BMC Remedy DFW User Group meeting hosted by
Column IT in February 2007.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
_
From
if installed directly on the production AR Server
(there is the issue of where to put the modem). We want to do whatever
it takes to have the on-call group capability in the OTB ITSM 7
application available for our support groups.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University
it
is at least doable in the Advanced tab.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Monday, July 16
on a production server?? In less than 24 hours I am already up to
133 sleepy EIE connections to the SQL Server, with the one data exchange
running every 15 minutes. This thing works like a screen door on a
submarine.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing
if they
finally got this right.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso
Sent: Wednesday
the language directory to the
link, but unfortunately the help installer in 7.0.02 is not matching the
link in terms of where it places the files on the web server. Looks
like a bug to me!!
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http
does NOT work this way, except through the Requester
Console service requests.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto
Tab - Data Key Query subtab:
Vendor Query: RunUpdate = 1
Response tab:
AR Resp Field: constant|0
Vendor Resp Field: RunUpdate
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
_
From
), and is not releasing any of them. No
wonder the eie.exe (patch 005) is gaining 200 K every time it runs!!
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto
? If so, that might be a clue on how to
approach the problem. I have not started working on the EIE asset feed
to the CMDB - that's next - so I don't know.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk
suspect it could have gone a _lot_ farther down the road before it
started giving me any kinds of errors.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList
. The
CTM:SearchPeople form currently has menu COM:CPY:CompanyAll-NoGlobal-Q
attached to the Company+ field. A _much_ better choice would be the
existing COM:CPY:Company=Oper/Cust-Q menu, and I have switched my
development system to use that one instead.
Christopher Strauss, Ph.D.
Remedy Database Administrator
ISS03129616
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Tuesday, July 10, 2007 2:33 PM
it
hard to optimize the eie.exe for all supported exchanges.
Copy and Run buttons work in patch 004 - that was one of the fixes as I
recall.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action
Is this particular utility intended to remain freeware after the beta,
or will it then become a licensed and/or fee-based product?
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request
You will have to root around in the SHARE:Application_Properties records to see
the current patch levels.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System
Is your SQL Server set to allow Windows-only authentication? The SLM
installation requires SQL Server authentication, although there are now
ways to restore operation to Windows-only authentication after the
install has been completed.
Christopher Strauss, Ph.D.
Remedy Database Administrator
results in
a timeout error.
So, just because you get it configured correctly and connecting to the
source and ARS servers properly, don't expect it to run properly over
time.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu
. If I get a chance, I have other SQL Servers to connect
to - just had not had a reason to test it.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
P.S. Each patch level of the SQL Server Adaptor / EIE application
remedy server
name.MAPI_Sent_Folder=Sent Items
It worked on 7.0.01.003...
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
in the customer Company, but with
their LDAP login name.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser
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