**
Drew,
I didn't spend much time in the v5 versions of ITSM, so
I'll talk about 4 to 6 comparisons.
What I saw in the transition from HD 4 to HD 6 was a
tightening up of the engineering behind it. Functionally, there is maybe
10-15% difference in features. Most of the back-end modules
Indeed - you mean you can't talk about something even if BMC is? I don't think
so, Tim.
Rick
From: Action Request System discussion list(ARSList) on behalf of Timothy Powell
Sent: Sun 4/23/2006 6:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Release of ARS 7.0
Another strategy I've used is to make the Status field read-only, and have
other actions like buttons change the Status when all the conditions are met,
and for the correct permission groups. Using Active Links gives you that
flexibility and control. It would not be simple to change Help Desk
My guess is some issue with the Sample data, or with the Filter that
copies the new HD ticket to the SHR:ConsolidatedList form (the source of
the console tables).
You could try just going into SHR:ConsolidatedList and adding that value
yourself, after checking the Filter. If it's a bigger
Title: Whatsup --> Remedy
**
Pretty much any network monitoring software does
this. Netcool, Marimba, HP OpenView, etc. The integrations are not
that difficult.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio
(I.)Sent:
**
No, that old limitation was a Windows one, back in ARS v3
or 4. You had 32 MB for Windows and 64 MB for UNIX. It would save
the record with more than that, but would not re-open. Now that we have
about a 2 GB limitation, that's not a problem any more.
My guess here is that there's a
pattern seems to be that if I delete enough fields
the form stops hanging.
Thanks again for your suggestions.
Dwayne
Original message
Date: Tue, 25 Apr 2006 11:42:01 -0700
From: Rick Cook [EMAIL PROTECTED]
Subject: Re: Form freezes on display
To: arslist@ARSLIST.ORG
Title: Whatsup --> Remedy
**
Have you been to any Remedy training? If so, the
Remedy API set is the connecting point. Most NMS have documentation on how
to integrate with ticketing systems like Remedy.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED]
I would be more concerned about whether HP intends to continue to support their
Service Desk, now that they've bought Peregrine's Service Center. I don't know
what's in it for them to continue to support both, and Peregrine probably has
better name recognition, installed base and revenue
@ARSLIST.ORG
Subject: Re: Demo System on Laptop
Luckily, the laptop does have 2GB of ram. So, you don't think there is
anything I should be looking out for(ports, permissions, etc)?
Kyle
Rick Cook wrote:
Well, you'll want about 2 GB of RAM for all of that - 1 GB makes it
run pretty slow. Other than
Seems a little early to me - aren't we still 4 months from BUG? Lots of
us haven't had an ample chance to annoy you yet.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Monday, May 01, 2006 9:52
:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList Awards 2006
I am even going to double check name spellings etc.
although I still liked Tim Windowfield.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Rick Cook
Sent: May 1, 2006
**
Step away from the join form, please, sir. You are
quite right - with that number of forms and records, the performance would be a
nightmare. Your idea of something like a SHR:ConsolidatedList form might
work, but it sounds like it would still have a significant workflow
burden.
Is the
**
Dave, given the variables and "project challenges"you
mentioned, I'd be impressed if you were able to get a decent analysis and
project plan put together by the 15th. Not saying anything about your
skills, just that this is a project that takes time and the proper approach, as
I'm sure
Stephen, if you're trying to return the column name, know that it's the
DB name of the Remedy field. If you're trying to get the column ID,
that's in the metatables.
I built (as have many others) a simple ARS form to return the column
names and field IDs from a given form, using either the T# or
to cover them.
James McKenzie L-3 GSI
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Rick Cook Sent: Friday, May 05, 2006 9:27 AM
To: arslist@ARSLIST.ORG Subject: Re:
Fixed Licenses
** I don't know how they do
**
Why do you need to do this via a SP? Wouldn't a Push
Fields do the same thing with less overhead?
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Menachem,
SharonSent: Monday, May 08, 2006 5:46 AMTo:
arslist@ARSLIST.ORGSubject:
**
Dave,
One thing that's a little different about how ARS 6.3 works
is that there's more initial caching at the client level to speed up performance
in subsequent transactions. This can be controlled to some extent by
changing your caching thresholds, and by turning on the Developer Cache
I have heard the same thing recently, too. I see no mention of it on
the Support site as of a few minutes ago, though. ARS 7 has some cool
new stuff, but it's not a major rewrite. ITSM 7, on the other hand...
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
Subject: Re: OT: Lazy posters
Date: Tue, 9 May 2006 08:56:41 -0700
Personally, I'd rather like to see a little less scolding and a little
more
helping. Nobody knows what this person's situation is, whether or not
they
have a manual (or for that matter any experience with ARS).
On 5/9/06, Rick Cook
(or for that matter any experience with ARS).
On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote:
Preach it, brother! I'm not the admin, nor am I Claire (there could
only one Claire!), so I'll let others admonish people like Carl to
actually contribute something before insulting longtime and
substantial
Sent: Tuesday, May 09, 2006 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Lazy posters
We did not have a support contract at that time, so no I was not able to
download the manuals.
From: Rick Cook [EMAIL PROTECTED]
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Re: OT: Lazy
, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.
On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote:
Was just looking through that document. Noticed that the CMDB isn't
mentioned. Since there would be some compatibility issues with that
and ITSM, I
not...
Tom
Thomas J. Mutaffis
Remedy Consultant/Administrator/Developer
Simplexity Inc.
- Original Message - From: Rick Cook [EMAIL PROTECTED]
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Tuesday, May 09, 2006 11:23 AM
Subject: OT: Lazy posters
Preach it, brother
From my experience with those three products, I'd say to look at some of
what Remedy AM gives that the others don't: Purchasing and financial
tracking (including depreciation), and a full CMDB.
If you already have products tracking your asset lifecycles, and don't
foresee the need for a
**
Did anyone else notice the "Built on Remedy" part of the
logo (go to Help -- Abouton Migrator 7)? Looks like more of the
rebranding strategy.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren
BaltimoreSent: Thursday, May 11,
**
I have had
Administrator 7 (installed in a separate directory, like all my ARS stuff) crash
when trying to run Sync Search Database against ITSM 6 on ARS 7. It
crashes within about a minute, with two Windows Application Error
(Instruction[EMAIL PROTECTED] referenced memory at
Hey, you guys might want to take a look at the new Remedy Assignment
Engine. It's set up sort of like SLA, in which data-driven rules are
set up to allow very flexible rules on assignment methods and tracks.
I've only played with it a bit this morning, but it seems very nice, and
can work with
Matt,
I do remember hearing that the uniqueness of a user was going to change from
login/password to login only. I don't know if that's what they ended up doing,
but it was talked about. I suppose it points to increased use of the GUID vs.
the Request ID as the unique record identifier.
I
Yup, I got 'em, too. I noticed earlier this morning that they had an
outage notification on the main support screen, so your theory is
probably pretty close.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Zandi,
**
I just noticed this
as I was testing ITSM 6 on the ARS 7 Mid-Tier. Not only did the upgrade
cause all of the application licenses to disappear for every user, but there
isn't even a menu button on the Application License field with which to restore
them.
I don't see a reason
for that,
**
Update - I found the base menu - a character menu called
SHR:AppLicense. It still doesn't allow me to add them, giving me an error
like "The application license format is not valid (ARERR 9860)", but I'm getting
there.
I have never found this many bugs in a Remedy release
before. In
**
You're right, Susan. Another question would be why HP
would spend a few hundred million to buy applications they had no intention of
using. Since Peregrine, for all its faults, has more name recognition
andan installed base than HP's apps, I would think it prudent that they
recoup their
I don't think this is a Remedy issue, Claire. Since you're trying to
import data, I wonder if it's a DB error, not that it should be. Maybe
something gateway-related between Import Tool and the DB?
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
**
Question - anyone
know of an ar.cfg entry that would allow me to name which ARS DB I want to
attach to? I have one (ARSystem6) with an ARS 7/ITSM 6 combination, and
the other (ARSystem) with an ARS 7/ITSM 7 combination. I know I can detach
the unused DB, but I'm trying to make that task
You know, I'm glad that technically, 24x7 support is available, but I'd love to
hear from someone that they received support from the overseas support centers
that even resembled in quality that which we usually get from the mother ship.
My own experiences haven't been that positive, but I
't until I demanded a US based manager that I got it
straightened out.
Bottom line, if your looking to save a few bucks, and you do it wrong, your
going to lose so much more in customer good feeling
On 7/13/06, Rick Cook
[EMAIL PROTECTED] wrote:
You
know, I'm glad that technically, 24x7 supp
Yup, I've worked with Barb before, and I look forward to the next time.
She's one of the good ones!
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Monday, July 17, 2006 12:02 PM
To:
From what I have heard, the answer is that it does. Read the docs for
more info.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bezhenar, Dmitry
Sent: Monday, July 17, 2006 11:56 PM
To: arslist@ARSLIST.ORG
Subject:
Well, for starters, you could use Date fields instead of Date/Time
fields. Those go back before any of us (except for Dick Clark) were
born.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Blodgett, Jamie
Sent: Tuesday,
.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.
On 7/18/06, Rick Cook [EMAIL PROTECTED] wrote:
From what I have
**
Ah, well then that would be a problem. You could
displaythe DDMMYY elementsas discrete integer fields
(ordrop-down lists)or as a single character field, but data
validation and enforcing a single format might be difficult on that. But
if you're upgrading anyway, it might not be worth
I got that on my Flashboards. The fix was to go into the Mid-Tier, and
where your ARServer name is located, ensure that the password is set
there to the same as the mid-tier password in the Administrator tool.
Once I did that, it worked fine.
Rick
-Original Message-
From: Action Request
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, July 18, 2006 1:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS as a development system
As soon as I saw ITSM 7, I knew that's the direction they were taking.
ITSM 4-6 has been around for long enough that there are lots
**
This is not possible to
do on a module by module basis, since the v6 and v7 apps don't even resemble one
another. Here's what I would recommend:
Install ITSM 7 on a dev
or sandbox server, and learn how to configure it. I mean really learn it -
there's a lot more to that in v7. Learn
I remember this problem - I'm pretty sure there's a patch that fixes it.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darren Lau
Sent: Tuesday, July 18, 2006 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Loosing form
Did you follow the prerequisite list in the docs, including setting the
multithreading in ARS? How about your transaction logs at the DB level
- are they full? Check the size of your tempDb DB, too.
I installed Incident in about an hour total, so something is definitely
wrong.
Rick
Nope. You gotta delete it and recreate it, because DO fields are stored
differently in the DB metatables. As long as you use the same field ID,
and replace it before modifying that workflow, workflow won't be
affected (except for workflow that won't run on DO fields, like Set
Fields actions).
as well.
Rick Cook * Remedy Approved Consultant * Denali Advanced Integration * (253)
278-4112
From: Action Request System discussion list(ARSList) on behalf of Mary C.
Sent: Wed
I have heard that putting the server in Development Cache Mode also
helps with performance during installation and migration. I haven't
done full testing on that, though.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
**
Other than some things on the User and Group forms, I think
it should work. I would migrate Groups, then users, then maybe your
smallest application, to make sure the permission model is still
functional. Once it passes that test, the rest should move
OK.
You will have to look at your
I have two AR Systems (one ARS 7/ITSM 6, the other ARS 7/ITSM 7) on the
same box. I took my first system, detached the DB, did the second
install (into a different directory structure), and then re-attached the
first as something other than ARSystem. All I have to do to switch
between the two is
Probably the easiest way is to go into Remedy Administrator (or Remedy User as
an Administrator) and turn on the SQL logs for a bit. Note that if you turn
them on in Administrator, it will generate SQL logs for all transactions for
all users. This can use huge chunks of disk space. Using the
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, July 21, 2006 4:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.0 Sample Data
**
I didn't have any, either, and I did select the DSL. Going through
the process of configuring the data is a good way
I tend to think that in Remedy, anything is possible, just some things
are more difficult than others.
Would your users be ok with entering the ISBNs individually (i.e. in a
dialog), clicking a button to send it to another form, and displaying
the currently entered ISBNs in a table field? Then
Yeah, EXTERNAL would work, too. Regardless of the solution used, the
most difficult part is going to be delimiting and validating the data
string. The users are going to have to do some of that themselves, as
you can't practically screen every potential problem type out with
workflow.
Rick
**
Remedy is built on a
non-relational database model, meaning that data elements actually reside in
that record not as links but as physical objects.
So if CTI data, employee
names, etc. exist in a Help Desk record, they will stay there until you change
that physical row in the DB.
**
Oops. I meant
non-normalized, not non-relational. That's what I get for trying to
maintain three trains of thought at the same time. Which lends credence to those who say my train
has slipped its tracks... :)
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL
Sorry for the silly question, but do you have licenses for the apps
already installed? This is the point in the installation where those
would be required. Also want to ensure that disk space to unzip isn't
an issue.
Rick
-Original Message-
From: Action Request System discussion
I don't know of any issues with Mid-Tier (you didn't state what version)
and IE 6 - I've seen it used in that combination many times. I would
stop tweaking IE and look at your IIS configuration, and possibly your
New Atlanta configuration, too.
Rick
-Original Message-
From: Action
] On Behalf Of Dave Zifchock
Sent: Tuesday, July 25, 2006 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0
No Problem, yes I do already have the licenses installed and ample space
to unzip the file.
On Tue, 25 Jul 2006 10:54:10 -0700, Rick Cook [EMAIL PROTECTED]
wrote:
Sorry for the silly
I actually know a person who was on the development team for the MS
Office Assistant. She's a very nice lady, and was genuinely hurt when I
told her how reviled it is in the IT world...which is when I found out
that she worked on it...ouch.
Rick
-Original Message-
From: Action Request
**
Michael,
Just
FYI, I think Remedy is still working on the VM for ITSM 7. I know it
hasn't been released yet, anyway. It's possible that they're running into
the same issues you reported. I have it working fine in a Windows 2003
environment, except that Admin crashes when I try to run
**
If you plan to build reports in Crystal/Business Objects,
then yes, someone would have to probably take a class to learn how.
However, that's not required to run the many Crystal reports that come with
Asset Management, or touse the ad hoc reporting that is native to the
Remedy AR
Take a look at ITSM v7 if you can - I think they use that basic
methodology. I know that it can be done, but it won't be a quick build.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday,
**
Is it possible to
perform substr-type actions via API call (I'm guessing ARSetEntry)? If so,
can someone provide an example of what that would look like? I'm not much
of a C programmer, so use small words, please. :)
Thanks!
You can look that up on the website - basically min. is about 65K, max
is about $108k plus benefits. (Not that I'm looking - just doing market
research...)
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ocampo, Erwin
**
Sounds like supportspeak
for "Hmmm...we haven't seen this happen before, either. Read the logs
while we think of something".
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thomas J.
MutaffisSent: Monday, July 31, 2006 4:12 PMTo:
It could have been changed if you did an upgrade - Change is the default
setting, and it wouldn't be the first time Remedy install scripts reset
settings to the default one.
Rick
From: Action Request System discussion list(ARSList) on behalf of Baytops,
**
In case you didn't
see this, and are using (or looking at) ITSM 7, there are patches for Change and
SLM out there - since Thursday. The SLM one is only necessary for those
wanting to use Windows-only authentication to SQL, but the CM one has a
lot of functional fixes in it.
**
Yes, but it (apparently) doesn't work as well as it should,
or in the way I think it should.
Just FYI, I have an open ticket on the CM patch install -
the setup.exe does nothing but open (very briefly) a DOS
window.
Rick
From: Action Request System discussion
list(ARSList)
I didn't get that error. Mine ran for a minute or two, and was done. I
do have that group ID (for DSL Master).
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Monday, August 07, 2006 11:07 AM
To:
:
*C:\CM7patch1511\patches\CMsetup.bat remedy Demo
Loading ...
C:\CM7patch1511\patches\CM*
I also checked the CM7patch1511_error.log and everything appears to have
loaded fine.
Hope this helps,
Mike Gould
U.S. House of Representatives
On 8/7/06, Rick Cook [EMAIL PROTECTED] wrote:
**
Yeah, I
**
Daily schedules are
now available, so that you can plan your day(s) there. Looks like some
good sessions, but there's probably better info to be gleaned outside of
them. I still have to find out if I'll be joining you. What's the
count of those going so far?
As a veteran of a few of these, I've learned that the speaker is as
important as the topic. Find a topic that is of interest to you, and
then ask around as to whether the speaker is known as a good one or not.
Most are at least ok, but some are more engaging than others, and are
known for
**
Well, all y'all will have
to enjoy S.F. without me this year. I just got the word we aren't
going. I'll have to live vicariously through mobile uplinks and the
like.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Don
McClureSent:
**
That may be one of the things in the pending patch 2, which
I hear should be out maybe end of August-ish. Sounds like a pretty big
patch.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel
BeijenSent: Wednesday, August 09, 2006
BMC will support versions of OS, DBMS, etc. that the manufacturer
supports.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker
Sent: Wednesday, August 09, 2006 12:22 PM
To: arslist@ARSLIST.ORG
Subject: Re:
many will have plenty
to say.
Tami
On Tue, 8 Aug 2006 13:31:29 -0700, Rick Cook [EMAIL PROTECTED] wrote:
Well, all y'all will have to enjoy S.F. without me this year. I just
got the word we aren't going. I'll have to live vicariously through
mobile uplinks and the like.
Rick
This is actually part of a couple of quirks in how groups are displayed.
The User form lists the data in a way I didn't expect to see it, too.
They listed it as a documentation bug - the software seems to function
ok, so I can't really say it's a product bug.
Rick
-Original Message-
Support says that 1.5 causes some problems. I'm using 1.4.2_11 without a
problem.
Rick
From: Action Request System discussion list(ARSList) on behalf of Chris Rom
Sent: Tue 8/15/2006 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier 7 Java SDK (what
**
I'm trying to only allow
certain file types (.xls, .doc, etc.) in an attachment field, and not seeing how
to do that. My attempts to use a Filter to do a wildcard search on the
various field types is not doing what I think it should. Has anyone
conquered this yet?
I think might havemore
I suppose shooting them is out of the question? :)
Some users just sometimes need to understand that technology platforms, even a
pretty flexible one like ARS, can't do everything they want just the way they
want it. Ask them to tell YOU how a freeform email could be magically turned
into a
Joe, I think that login/pw are sent encrypted everywhere now - remember the
thread last fall that the mid-tier log files were the last of the holes, and
that was cleared up with patch 16? The encryption products are for stronger
keys for those data elements than the default ARS provides.
**
Just thought I'd throw out the solution I ended up
with. I created a form that contains the allowable extensions, giving the
customer the ability to modify those. I have a temp field into which the
extension for a given attachment is temporarily stored, so that it can be
compared against
**
Is there a table field refreshing or an image on the new
tab? Those are usually the most likely suspects.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason
McDonaldSent: Monday, August 21, 2006 7:49 AMTo:
AMTo:
arslist@ARSLIST.ORGSubject: Re: OT-Remedy - new server
name
**
Rick:
OUCH!
This is actually turning out to be painful!
James M.
-Original Message- From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Rick Cook Sent: Monday, August 21
**
Hey, Tony, welcome back! You're in for a lot of fun
with ITSM 7.I like the general idea they were trying to
accomplish with the new release. I still question the quality of the
execution of that idea.
Ask us the questions, though there be dragons
there...
Rick
From: Action Request
Yeah, it's not like we don't appreciate the posting, but there are some
jobs that are just more attractive than others. Wanna bet they're
paying like $50/hr?
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of dcharters
if you would like to talk about opportunities. I will also be at BMC User World next week, and can be contacted in person while there.
My resume is available on request, as are references.
Rick Cook
Senior Remedy Consultant
__20060125___This posting was submitted with HTML
**
Ah, yes - who gets to Bell the cat?
Rick
On 8/24/06, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote:
Fine, but you both have to be there to set it up :-)I will have a camera with me (but probably not strapped to my head).
-Original Message-From: Action Request System discussion
**
Sorry, man - all I can say is that I have seen it happen, too, and my workaround was the same as yours.
BTW, if anyone occasionally has normal fields that won't resize right - the workaround for it is the same it's been since v4 - change the label orientation from Left to Top and then back. I
**
I agree with James, but in addition, if you're using Centralized preferences, I think you could plug a server alias name in the client settings that pointed to only the new server. Regardless, you'll also have to clear out the Recently accessed forms, etc that reference the old server name,
**
One more thing - menus. Even if you migrate or export as server independent, the server name may still be embedded. Easiest way to find the problem children is to doa full export of the new server AFTER all of your imports are done, then do a search for the old server name in the file. There
**
Mohan,
I know of no new issues in v7regarding running Remedy in a virtual environment - in fact, Remedy runs their pre-sales demos in a VM, so it's obviously a technology with which they have some experience and level of comfort. I would say that ITSM 7 is going to require more resources than
**
Is this a list or an oil painting? I know that
everyone isnt at RUG.
Did the list server throw a big party as soon as Dan left,
and now its too hung over to get up?
Rick
__20060125___This posting was submitted with HTML in it___
**
Why not just allow the users to open it, save it locally as
a .csv, and reattach the .csv?
Rick (at RUG after all)
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lori
GumbinerSent: Thursday, August 31, 2006 9:15 AMTo:
. *Lori*Lori
GumbinerIT Systems Architecture - Process Automation
InitiativesWalgreens Co.847.914.5796
Rick cook
[EMAIL PROTECTED] Sent by: "Action Request System discussion list(ARSList)"
arslist@ARSLIST.ORG
08/31/
InitiativesWalgreens Co.847.914.5796
Rick cook
[EMAIL PROTECTED] Sent by: "Action Request System discussion list(ARSList)"
arslist@ARSLIST.ORG
08/31/2006 12:24 PM Please respond to arslist
To:
arslist@A
Title: RE: Heloo
**
Audrey, if the RSP class is like the RAC class, you'll need
to demonstrate the ability to gather requirements from a customer, write a
requirements doc., develop a system from a set of requirements, and present it
to the customer. The application is
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