Re: [otrs] Ading a feild in customer info

and call them . regard shrikant - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs — Nils Leideck Senior Consultant

Re: [otrs] Verifying the data entered into the database

: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project - OTRS mailing list

Re: [otrs] Archiving HowTo?

- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project

Re: [otrs] Separate customer and agent servers

://lists.otrs.org/cgi-bin/listinfo/otrs — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

Re: [otrs] hide states by type

/cgi-bin/listinfo/otrs — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

Re: [otrs] Can't access Customer, Admin and Stats pages

: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http

Re: [otrs] Replaying to ticket in new window

Dear Jean, I am afraid, currently there is no out-of-the-box way to get the “old” behavior. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 14.12.2010, at 01:55, Jean BROW wrote: Hi All, When I choose to replay on a ticket it open a new

Re: [otrs] Connect To Domain Controller?

Dear Yuan, please read this documentation page first: http://doc.otrs.org/3.0/en/html/x2276.html Chapter 11.2.2 is your OTRS guide through the (LDAP) galaxy ;-) Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 16.12.2010, at 09:40, Yuan

Re: [otrs] OTRS and OTRS ITSM evaluation

! ;-) If you are interested in more details visit http://otrs.org/news/2010/release-calendar-otrs3/ and send an email to en...@otrs.com for commercial help provided OTRS Group worldwide :-) Cheers, thanks for evaluating OTRS and welcome to the community !!! Nils — Nils Leideck Senior Consultant http

Re: [otrs] Does OTRS Support SLM process

Dear Sudhir, OTRS of course has built-in functions to support SLM processes - even without having the ITSM suite installed! Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 16.12.2010, at 11:55, Sudhir Garg wrote: Dear All, Just wanted

Re: [otrs] OTRS - ITSM

not available yet — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 16.12.2010, at 12:33, Yuan Yudistira wrote: I install otrs 3.0.3, how to install ITSM modules for my otrs? YY

Re: [otrs] ITIL Process Evaluation

with our SystemMonitoring module. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 19.12.2010, at 10:50, Sudhir Garg wrote: Dear All, Please give your feedback and share your experiences about the attached sheet. Dear All, I came up

Re: [otrs] Stats question

Dear Jason, this option needs to be enabled in the SysConfig first. SysConfig - Framework - Frontend::Agent::Stats - Stats::UseAgentElementInStats It is disabled by default because of some laws disallowing to measure performance per individual agent ;-) Cheers, Nils — Nils Leideck Senior

Re: [otrs] OTRS Evaluation and Implementation

Hi Sudir, I can just strongly recommend to let the professionals support you, so you can be sure you don’t make any irreversible mistakes during the evaluation, conceptional design and implementation phase. The direct connection to us is en...@otrs.com Merry Christmas! Nils — Nils Leideck

Re: [otrs] OTRS Evaluation Questions

Dear Kevin, Simply answered: yes , yes and yes ;-) 1. Out of the box 2. done on organizational level limited actions per frontend to archive your idea 3. same as 2. Contact en...@otrs.com for getting a complete list of conceptional design workshops content. Merry Christmas! Nils — Nils

Re: [otrs] Can't access Customer, Admin and Stats pages

Dear Raleigh, what happens if you access the OTRS without SSL? Merry Christmas! Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 24.12.2010, at 05:00, Raleigh Guevarra wrote: This started when it was moved from the old server to the new one

Re: [otrs] OTRS 3.0 Dashboard

Dear both, just to complete Alex’ answer, the right you need to have tickets counted in the stat id “rw”. This is configurable in the SysConfig ... of course ;-) Merry Christmas! Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 23.12.2010, at 09:28

Re: [otrs] Separate customer and agent servers

Dear Matus, because maintaining a single server is easier :-) Of course, if there is nothing like a reverse proxy yet, you should consider to evaluate both in a more detailed way. Merry Christmas! Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project

Re: [otrs] OTRS Evaluation Questions

Dear Gerald, you can use the event based notification mechanism to trigger sending an email to the customer on ticket closure. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 24.12.2010, at 17:19, Gerald Young wrote: Nils: Really? Out

Re: [otrs] OTRS Agent Manual?

or on-site. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 03.01.2011, at 22:43, Nik Martin wrote: Is there an agent manual available? I have 8 Help Desk agents that do not administer OTRS in any way, and the system isn't quite intuitive enough

Re: [otrs] Customers from same companies in AD

specific customer groups manually to all customers, which is the same, but much more effort. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 04.01.2011, at 21:50, Lars Jørgensen wrote: Hi, We have about 50 external customers grouped in 10

Re: [otrs] Quick tickets / ticket templates

In the meantime :-) http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/ Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 07.01.2011, at 09:35, Renée Bäcker wrote: Hi, I develop a ticket template package for OTRS 3.0.x in my free

Re: [otrs] Postmaster filter: help (Gerald Young)

;-))) — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 10.01.2011, at 17:44, Martignier, Philippe wrote: Hi Gerald, Every incoming email is creating a ticket. We don't want internal incoming emails to create tickets So I create a postmaster filter in order

Re: [otrs] ITSM Change Attributes

Dear Robert, you can add ChangeFreeText fields also without predefined values which will result in normal input fields - but they are just one line in size. What is about saving a Change Template that has all the Workorders predefined? Cheers, Nils — Nils Leideck Senior Consultant http

Re: [otrs] SystemMonitoring

notification. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 12.01.2011, at 22:22, fevin Kagen wrote: It's actually not an upgrade. It's a fresh install. We are actually abandoning our old system and starting new w/ 3.0.2. I supposed I can make

Re: [otrs] QueueView Small Subject Length

Dear Fevin, this is unfortunately a hard coded option. You need to modify your templates following this guide: http://doc.otrs.org/3.0/en/html/c2586.html — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 12.01.2011, at 18:28, fevin Kagen wrote: Hi- I've

Re: [otrs] bulk action requires subject, text ...

Dear mb, not by default, but you could modify the dtl files and remove the java script checks for that. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 18.01.2011, at 08:12, mb wrote: Hi all, The ticket bulk action requires subject, text

Re: [otrs] Problem with OTRS 3.0.5 and SOAP::Lite: 500 internal server error

Dear Peter, that is an interesting one! When searching the internet it is mostly redirecting to you email :-) Just a first try, do you use SSL and if so, can you retry without? And can you post your SOAP script? Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de

Re: [otrs] Agent LDAP Authentication with OTRS

Dear Sridhar, can you post an LDIF of your otrs test user? Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 19.01.2011, at 03:56, sridhar.reddap...@arcs.org.au wrote: Hi, I am trying to make otrs integrate with openldap for agent

Re: [otrs] Debian Package for OTRS3

then, install by source to be compliant with OTRS, or install the DEB packages, from backports if you like, to be DEBIAN compliant. Let me know your final choice, I am very curious about it :-) Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project

Re: [otrs] Problem with OTRS 3.0.5 and SOAP::Lite: 500 internal server error

Dear Peter, be careful. AFAIK this only works if you do not use mod_perl. Michiel might be able to add some insights here ... ?!?! Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 21.01.2011, at 11:46, Peter Eckel wrote: Hi Nils

Re: [otrs] How to know time between create-time and move-time

in addition is a tool for reporting with some individual logic for your requested KPI. This KPI can’t be generated by an build-in stat yet. If you don’t want to develop by you own, contact OTRS for commercial support! Hope that helps ;-) — Nils Leideck Senior Consultant http

Re: [otrs] Surve e-mails show html tags

mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project

Re: [otrs] OTRS backups

list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project

[otrs] An OTRS ACL riddle :-)

)]'], Priority = ['[RegExp][^(5 very high)]'], } }, # set not possible options (black list) PossibleNot = { Ticket = { State = ['[RegExp]^.*[^(workaround)]$'], }, }, }; Have phun! — Nils Leideck http://webint.cryptonode.de / a Fractal

Re: [otrs] View source of e-mail

list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project

Re: [otrs] REG : Closed Tickets

like close and all . I feel once the ticket is closed other option should not be visible . How can i do that . — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs

Re: [otrs] newbie break otrs

server happy if I understand your issue correctly. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

Re: [otrs] Problem with attach file in otrs 2.4.9

message about the file being corrupted. any advice would be appreciated. thx. can you double check your CharSet configuration please? OTRS 3.0 should be used with UTF8 only! Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project

Re: [otrs] Problem with attach file in otrs 2.4.9

Dear Masood, are there any error messages in the log files? On 14.02.2011, at 09:23, masood ramezani wrote: I have OTRS 2.4.9 and my charset is UTF-8. I should say that this problem is not occur for text files. — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal

Re: [otrs] Moving a queue has no effect

under Helpdesk: image002.png What goes wrong? I moved a bunch of queues last week when we were running OTRS 3.0.4 and that worked fine. please run $OTRS_HOME/bin/otrs.CacheDelete.pl once and check your frontend again. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de

Re: [otrs] Problem with Auto Reply

to OTRS ticketing system. I can see below message in log. Sent no 'auto reply' for Ticket [*] (***) because the sender doesn't want a auto-response (e. g. loop or precedence header) Could someone suggest me how to fix this issue? — Nils Leideck Senior Consultant http

Re: [otrs] Master Slave Module problems

in the ticket zoom/history. Using otrs - 3.0.5 with Master/Slave - 1.1.1 I haven’t been able to find anything using Google or the OTRS forums — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project - OTRS

Re: [otrs] Survey Module - Not Sending Survey

answers don’t get added to the question. Am I missing anything? — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

Re: [otrs] An OTRS ACL riddle :-)

Jørgensen wrote: I'll bite. You make it impossible to select a workaround for priority 5 incidents in the servicedesk queue. I'm guessing you want them to be solved in another way? -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Leideck

Re: [otrs] OTRS combines email with subject issue

::PostMaster Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

Re: [otrs] Package Project Management

Module. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

Re: [otrs] Software error: slurp_filename

Cardon wrote: Sometimes we receive the following errormessage and cannot be reproduced Software error: slurp_filename('/opt/otrs/bin/cgi-bin/otrs.pl') / opening: (2) No such file or directory at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 541 — Nils Leideck Senior Consultant http

Re: [otrs] Stats

Dear Claude, Statistics are stored mainly in the table xml_storage. Cheers, Nils On 23.02.2011, at 12:33, claude wrote: I don't find where stat request are stored in database. — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project

Re: [otrs] CI - not able to add a new class

, not new. Let me say that I have not used it since it was in the previous version... so add could be elsewhere ;) ). I'm doing something wrong or it could be a config error ? — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project

Re: [otrs] CI - not able to add a new class

misconfiguration ? --by mobile Il giorno 25/feb/2011 13.23, Nils Leideck nils.leid...@leidex.net ha scritto: Dear Marco, On 25.02.2011, at 12:24, Marco Vannini wrote: I'm able to manage classes (as attached file) but seems that I'm not able to create new previous object (CI item

Re: [otrs] [otrs-de] Viele Mitarbeiter - ein Kunde

die Irrläufer (erkennbar an der gemeinsamen Absendedomain), und zwar otrs.ticket.customer_id Richtig? Klingt richtig ;-) Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project - OTRS

Re: [otrs] CI - not able to add a new class

...@gmail.com wrote: Omg i'm getting older ... this evening i'll try and i'll confirm my senile demency (if the ill is this :D) --by mobile Il giorno 25/feb/2011 16.00, Nils Leideck nils.leid...@leidex.net ha scritto: Dear Marco, 1. you have to make the Class first known by adding a new

Re: [otrs] Want to post

Feel free, you are welcome ;-) On 28.02.2011, at 23:04, Sri Harsha Yalamanchili wrote: Want to post — Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org

Re: [otrs] Create new item in agent intreface

— Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Add Hardware Type Itsm

, printer, modem, keyword, … and I need to add type since firewall , how I can do that? — Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

Re: [otrs] : using the ITSMChangeDelete.pl procedure

change_state_id = 133; ===! 133 is the retracted state id in my database Hope that helps ... Cheers, Nils — Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org

Re: [otrs] Create new item in agent intreface

the ticket, to add a new clasification. Is there an option to do that? The freetext one seems to be just for customer interface! — Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs

Re: [otrs] reply-to field in notification mails

is that possible? — Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo

Re: [otrs] Create new item in agent intreface

a new clasification. Is there an option to do that? The freetext one seems to be just for customer interface! — Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs

Re: [otrs] Set Service in ticket from external Customers

in Customer - Services, then my question is this. How I can assign service to tickets for users who are not registered in my OpenLDAP? and they never be set in Customers-Services — Nils Leideck http://webint.cryptonode.de / a Fractal project

Re: [otrs] Create new item in agent intreface

El 02/03/2011, a las 18:27, Nils Leideck nils.leid...@leidex.net escribió: Dear Juancho, ok, the second is not required beacuse you just have one key = “Product”, so there is no need for a default selection. right? ;-) This is the first step I described, did you do the second step

Re: [otrs] Set Service in ticket from external Customers

additional configuration? El 02/03/11 16:58, Nils Leideck escribió: Dear José, you need to setup the default services (same frontend, on the very left hand side) Cheers, Nils On 02.03.2011, at 19:42, José Francisco Luis Medina wrote: Within a short time we turn on the servicesin our OTRS, I

Re: [otrs] FW: Create new item in agent intreface

, a las 18:27, Nils Leideck nils.leid...@leidex.net escribió: Dear Juancho, ok, the second is not required beacuse you just have one key = “Product”, so there is no need for a default selection. right? ;-) This is the first step I described, did you do the second step

Re: [otrs] FW: Create new item in agent intreface

, Nils On 02.03.2011, at 22:33, Alan Creed wrote: Hi Where can i enable the fields?, cant find that option Thanx in advance Enviado desde mi iPhone El 02/03/2011, a las 18:27, Nils Leideck nils.leid...@leidex.net escribió: Dear Juancho, ok, the second

Re: [otrs] FAQ : reply with link instead of content

? If not, is it possible to declare a header before the FAQ content to state to the user that it has been copied from a FAQ article and that he is highly encouraged to browse the FAQ for more informations ? — Nils Leideck http://webint.cryptonode.de / a Fractal project

Re: [otrs] how to change

the Change Responsible (people sharing the organization's responsibility) this role is only a control's role so they are linked to OTRS group User, ITSMchange and Stat. — Nils Leideck http://webint.cryptonode.de / a Fractal project

Re: [otrs] Notification time slot

of the specified TimeWorkingHours. — Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

Re: [otrs] help with statistics

, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Not create tickets with mailing list or DL is in cc

the new ticket in a separated queue with a special auto response. -- Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

Re: [otrs] Postmaster Filter

://lists.otrs.org/cgi-bin/listinfo/otrs -- Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org

Re: [otrs] Services in Ticket Templates

always belongs to a customer. Therefor you cannot preselect it without a valid customer selected before. You could try to provide the customer as well (or a pseudo one) and then assign the Service... but this needs to be tested. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal

Re: [otrs] Set value for no. of mails to be retrieved everytime

SysConfig - Ticket - Core::PostMaster On 31.03.2011, at 13:01, Muhammad El-Sergani wrote: How could I set the max no. of emails to be retrieved everytime? Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project

Re: [otrs] Set value for no. of mails to be retrieved everytime

-Sergani mserg...@gmail.com wrote: Thanks Nils, much appreciated. On Thu, Mar 31, 2011 at 1:02 PM, Nils Leideck nils.leid...@leidex.net wrote: SysConfig - Ticket - Core::PostMaster On 31.03.2011, at 13:01, Muhammad El-Sergani wrote: How could I set the max no. of emails to be retrieved

Re: [otrs] ldap issue with otrs 3.0.6

', UserLastname = 'sn', UserEmail = 'mail', }; $Self-{'AuthModule::LDAP::Die'} = 1; -- Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

Re: [otrs] Using Postmaster Message Filter

Dear Muhammad, On 02.04.2011, at 04:13, Muhammad El-Sergani wrote: If I add two or more filters in the Filter Condition area, are those conditions AND'd, or OR'd? They are considered as AND conditions. -- Nils Leideck http://webint.cryptonode.de / a Fractal project

Re: [otrs] Edit response header

for example? you should have a look into SysConfig - Ticket - Frontend::Agent::ViewCompose, there you can define the ResponseFormat. Maybe you can just modify the style here to fit your needs. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project

Re: [otrs] Add pictures to Signatures

Dear Muhammad, On 02.04.2011, at 05:24, Muhammad El-Sergani wrote: How can one add a picture to a system signature? I tried a lot of things, but eventually, failed. this is not implemented yet. you could use an img src=“” tag in the meantime. Cheers, Nils -- Nils Leideck http

Re: [otrs] Edit response header

...@xyz.com Date: 17/3/2011 3:10 PM Is that possible, or can you provide any means to do so? That would be very much appreciated. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list

Re: [otrs] Using Postmaster Message Filter

, 2011 at 2:43 PM, Nils Leideck nils.leid...@leidex.net wrote: Dear Muhammad, On 02.04.2011, at 04:13, Muhammad El-Sergani wrote: If I add two or more filters in the Filter Condition area, are those conditions AND'd, or OR'd? They are considered as AND conditions. -- Nils Leideck

Re: [otrs] Using Postmaster Message Filter

Dear Gerald, of course this is possible, but this counts for one attribute at a time, not for To OR Cc OR Subject, right? On 03.04.2011, at 14:10, Gerald Young wrote: You should be able to OR in a single filter. (user1|user2|user3|user4)@domain.com for instance Cheers, Nils -- Nils

Re: [otrs] What will happen after Auto Increment finishes?

? it doesn’t start from the beginning of course. The number will be extended to 6 digits, otherwise it would start reopening the first tickets ;-) Test by yourself with 1 and open more than 11 Tickets ;-) Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project

Re: [otrs] Mail download stopped due to Can't create PID PostMasterMailbox Error

But the above URLs don't present a solution to this issue. Can someone help us to resolve this? Regards, Saurabh Pande. -- Nils Leideck http://webint.cryptonode.de / a Fractal project

Re: [otrs] Answer to all Customers on Ticket merge

On 07.04.2011, at 09:59, Markus Moj wrote: I have a question, is it possible to send the answer on ticket close to all customers of the merged tickets? You should not merge tickets where the tickets had different customers! (sent from iPhone) -- Nils Leideck http://webint.cryptonode.de

Re: [otrs] Problem with FAQ Search

for highlighting! Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

Re: [otrs] Edit response header

Hi Muhammad, SysConfig - Ticket - Frontend::Agent::Ticket::ViewCompose - ResponseFormat Cheers, Nils On 09.04.2011, at 09:49, Muhammad El-Sergani wrote: Hi Nils, Could you please tell me where that is? On Sunday, April 3, 2011, Nils Leideck nils.leid...@leidex.net wrote: Dear Muhammad

Re: [otrs] change attachment

as an attachment in a note, now wish to change the attachment of the note, as you can perform this operation? Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage

Re: [otrs] How to enable Ticket Type feature

. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin

Re: [otrs] Any other way to notify Agents of a ticket re-opened?

else would you like to have? Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

Re: [otrs] Customer mail is the agent's

viewing the ticket itself, Mike's last email is of Type Customer - email external, when it should have been Agent - email external Is there anyway, to configure OTRS, such that Agents replying from outside OTRS would be of type Agent ..., instead of Customer ...?? No, not yet. -- Nils Leideck http

Re: [otrs] OTRS Moderation system

-for-tickets-via-acl/ http://blog.kuhn-kt.de/?p=336 And my personal favorite ;-) http://answerpot.com/showthread.php?2140088-An+OTRS+ACL+riddle+%3A-) Enjoy OTRS ACLs Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project

Re: [otrs] : Navigation problem on ITSM Change Template screen

window - asking you if you really want to delete. If this doesn’t work but the search works fine, please be so kind and open a bug with some details about your environment used. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project

Re: [otrs] SLA's and Auto Responses

of “something” and a body of “introduction”, saved as ARTICLE_TYPE of email-external. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive

Re: [otrs] OTRS ITSM : computers discovery

on the changes performed to your configuration items. I can’t give enough acknowledges to what Leonardo said !!! Configuration Management and Inventory is a different and should stay a different !!! Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project

Re: [otrs] OTRS ITSM : computers discovery

or other sources that made it happen; this is also a very nice way to make sure no unauthorized changes are performed. @Nils: what do you think? -- Mike On Wed, Apr 27, 2011 at 10:38 PM, Nils Leideck nils.leid...@leidex.net wrote: Dear all, On 27.04.2011, at 21:50, Leonardo Certuche wrote

Re: [otrs] Tickets sorting in a customer interface

(function(){ can you open a bug report for this one in bugs.otrs.org please? TIA Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

Re: [otrs] Font Formatting In Notification Management?

-/83592-10369 Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi

Re: [otrs] Add Pending tickets to Dashboard

-Sergani. http://blog.otrs.org/?s=dashboard -- Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe

Re: [otrs] Generate stats with graph from command line

there is none, it's in the frontend module code. It might be an optimization that we could apply at some point, to move this code from frontend code to backend. Could be much beneficial for the GI development, isn’t it ? Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project

Re: [otrs] ITSM change management and linking tickets

=) Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin

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