to storage. I want to see mid-tier running on one
with ITSM 7.6.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl
That would be the 64 gb with WiFi AND 3G at $829.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org
...and remember to install 32-bit JRE or JVM since ARS 7.x does not know how to
use 64-bit Java. I used 1.6.0_16, and it should/must install in the C:\Program
Files (x86)\ directory.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
in that you must reapply
patches 004 through 007 after installing AM, and they WILL overwrite any
customizations to apps like Service Desk. I think the ITSM 7.0.03 Patch 008
and 009 Release Notes spelled this out the best.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University
-only directories by default. Some functions like AREA are not configured
yet, so I don't know if 2008 R2 will give me trouble with them; SSL on the
tomcat servers is configured using OpenSSL.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing
November, days before WWRUG
2009 as a new install with RKM 7.5.00.001, and I have forgotten whether the
installer even supports SQL Server 2000, or what choices it gave me (and none
of the documentation is helpful in this regard).
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
That's important because it is:
* A consistent -70 degrees Fahrenheit (OUTdoors).
...or maybe I am remembering that January I spent in Brainerd, MN at Camp
Ripley.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http
to make, and delete
the existing one.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramy S. Ayoub
Sent: Monday
really ready to
install on that platform yet.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mike Ballinger
Sent
as well, but we never put an
AR Server on 2008 to see it.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent
It installs as a part of the ARS 7.5 Suite [ARSuiteKitWindows ] or Client
[ARSuiteKitClientWindows ] installation now.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list
The data management tool was originally a patch to ITSM 7.0. It is now a
client component of ARS 7.5.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System
, and you will capture the pre-assignment workflow as it
runs.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gianluca
you the same result, either! Our helpdesk has even seen variations
between the two different OS's.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl
We use the + prefix in the same manner, and we USED to add * in front of all
customized OOTB workflow, but now that * indicates any object in the Developer
Studio that has been changed and needs to be saved, that notation has been
rendered unusable.
Christopher Strauss, Ph.D.
Call Tracking
!! NO other product
in the entire BMC suite gets this quality of support!!!
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
on our web site under IT Support
Staff Linkshttp://arsweb4.ars.unt.edu/index_prod.htm.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org
Yes - see my Thu 10/29/2009 6:26 PM posting.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Monday
fails to load, at least at first. Is there
something else wrong on the Asset Management Console (since we can't try it)??
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list
installed - the field for domain
is now ignored by the installer. I have reported it as a new 7.5-specific
defect.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
TRYING to achieve environment:
ITSM 7.6.00
to connect to the SQL Server using that account (DUH!) to create the new
ARSystem db. Support hasn't been able to explain that bizarre behavior yet,
but it is definitely fatal to your installation.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas
as it should. All three
do wildly different variations on where they put their User Tool ini and log
files, workspaces, and cache files; no consistency there, so you will have to
hunt around to see where your user files are being stored.
Christopher Strauss, Ph.D.
Call Tracking Administration
password and test, none of the
permissions visible in the four forms (including the user cache) are being
honored until we remove them all, then restore them one by one. Maybe there
are additional forms or cached tables we are not looking at.
Christopher Strauss, Ph.D.
Call Tracking
the user_cache, but they are not
taking effect when the user logs in. It is an annoying defect.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl
So, who has tried installing any of the ARS or ITSM 7.5 components on Windows
Server 2008 R2 Enterprise (x64)? I am debating putting everything on R2 (SQL,
ARS, mid-tier, RKM, ITSM, SLM, whatever) since I am installing new hardware to
host it all.
Christopher Strauss, Ph.D.
Call Tracking
So, who has tried installing any of the ARS or ITSM 7.5 components on Windows
Server 2008 R2 Enterprise (x64)? I am debating putting everything on R2 (SQL,
ARS, mid-tier, RKM, ITSM, SLM, whatever) since I am installing new hardware to
host it all.
Christopher Strauss, Ph.D.
Call Tracking
Those of us who have been reading Zandish for years know that most of his
postings begin with the Sarcasmic Rant tag. So it's assumed, within the
environment. :)
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
That is a feature of the BMC Analytics reporting system - reports that run on a
schedule and email the results to someone in pdf or csv format.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request
, might be a good replacement for the Windows User
Tool. My *nixers sure would like that, although they have been well pleased
with mid-tier 7.1.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request
applications in the
Available Systems section of the assignment configuration record.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org
on Windows 2K3 64 or 32 bit servers.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of MCarnevale
Sent: Wednesday, October 07
, but that only happened once. This problem appeared fairly recently,
after several rounds of numerous Microsoft security updates.
Just a few ideas - we certainly don't have all of the answers on SQL Server
connectivity, even in our own environment.
Christopher Strauss, Ph.D.
Call Tracking Administration
on 7.1.00.002.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us
Sent: Monday, October 05, 2009 1
in Excel, and I don't
see the web interface being adequate for that anytime soon. There will have to
be some revolutionary changes in both web browsers and the mid-tier before
abandoning the User Tool is anything but a pipe dream.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
You put the form in once, or once for each level of user if your file is
structured that way. You don’t prefetch applications; that never worked
properly, and they discontinued it.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
Times change, but that was one of the first things our Remedy Corp. sales rep
recommended that I do (in 1997).
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList
increases
install time
Change Escalation queue threads from 2 2 to 2 3
21 July 2009 - Install SLM 7.5 upgrade to SLM 7.1
Etc.,...
It was one of the few 7.5.x installers that actually ran without error on the
first try.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
in the past. The
modules they completely re-wrote are the biggest hurdle, since our
customizations tend to break the upgraded app.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message
to the group id in RKM for that
customer company. In other words, assign your RKM permissions in RKM, to the
group ids or companies, rather than making any changes to the actual User
records.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing
services) for security and maintenance reasons. I
have found that it is next to impossible to upgrade any one BMC web component
without disrupting any other that shares the same web server, unless you run
them on separate instances of tomcat with non-standard ports.
Christopher Strauss, Ph.D
permissions manually to all of our support staff's
User records, we simply gave those permissions in RKM to all Incident Users.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion
Can anyone out there running AlarmPoint with ITSM 7.x give me some pointers on
what hardware you have to put under it (AlarmPoint), and what software modules
you need from them to properly support ITSM 7.x?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North
it to the installer.
Quality! It's like buying a new house and finding broken tools, wood, nails,
sawdust, and fast food packaging all shoved into the walls.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
).
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ross, Isabel (Access LLP)
Sent: Wednesday
already delayed that into or past
the fall semester.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Thanks... that is helpful to know. I'm sure we'll be hearing more before much
longer.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl
.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
ITSM 7.0.02.009 (Incident, Problem, Change Management);
Remedy Knowledge Mgmt 7.2.00.002; Service Level Mgmt 7.1.00.01+, AIE
7.1.00.003+;
Kinetic Request 4.0.3.3, Survey
You will probably have to give that domain user account for the aremail service
local group membership in Power Users or Administrators.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message
to your group (Libraries Helpdesk) as
Incident Manager, has been escalated.
They work as expected (when you have an appropriate account on the server).
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action
results:
https://arsweb8.ars.unt.edu:8443/arsys//servlet/ViewFormServlet?form=NTE%3aNotifierserver=remedy7.ars.unt.edueid=NTS00332385
Incident INC00024481 has been assigned to your group 'Desktop Support'.
...with a double //
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
Okay, my bad - we have never used anything for server except FQDN (since ARS
3.2), in every reference to it that we set or enter, so I don't even think
about it on short name terms. The only place I use short name is when setting
the path for the files in the installers.
Christopher Strauss
servers.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, August 26, 2009 1:17 PM
To: arslist
, but you said
that wasn't a problem.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Wednesday, August 26
looked at Asset Management 7.5 to see if this was improved? I can't
since that is the only ITSM app we don't have, so it isn't on my test suite.
We were actually more interested in Contract and Software License Management,
which were significantly improved in 7.5.
Christopher Strauss, Ph.D.
Call
Usually someone in Sales has to manipulate your EPD settings... support cannot
do it.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl
, the ends an employee ID
from PeopleSoft. The qualification placed in the Query - Data Key Query -
External Data Store Query field is RIGHT(workforceid,1) = N, where N is a
number 0 to 9 depending on which mapping and exchange is defined.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
You are absolutely correct.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ray T.
Sent: Tuesday, August 18, 2009 3
, and it _appears_ that Incident 7.5 incorporates it into the
base product (it's hard for me to tell on an upgraded system) based on the User
docs.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request
, other restarts
of Tomcat will read the prefetch data in from cache file in about 1 minute.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl
installed, that is not
true.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brian Bishop
Sent: Sunday, August 02, 2009 11
I will not
be familiar with it.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us
Sent
2nd attempt...
From: strauss [mailto:stra...@unt.edu]
Sent: Thursday, July 30, 2009 1:47 PM
To: arslist@ARSLIST.ORG
Subject: RE: Install Asset onto a working Incident/Problem/Change system?
**
How do you deal with the fact that unless you license the application with a
license you do
\AR System\Mid-Tier\ to \AR System\midtier\ . Since I updated the Java
first, I didn't see any issues with that; did you manually update your PATH
statement after changing Java?; the environment has to be changed manually in
most cases.
Christopher Strauss, Ph.D.
Call Tracking Administration
would say that this defect
is NOT fixed. As I remember, our hint that it was IE-related was the fact that
it worked properly in Safari 4.0.2 on my Mac accessing the mid-tier.
I can send you the list I got from support if you want it... some of it was
pretty strange.
Christopher Strauss, Ph.D
.
This is probably at a tangent to what you are trying to do, but might help you
understand the bizarre way that they built the OOTB templates.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From
, the templates are essentially undocumented, and when I first hit this
support had no clue what was going on.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System
have to dig into my customization docs at
work to see what had to be done.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList
hope someone
else wrote the installers!
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
___
UNSUBSCRIBE or access ARSlist Archives
notes for
009 were very specific about all of this... not sure about 008. If you had to
do any post 008 cleanup on Incident, etc., you will have to do it again.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
not customized.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Charles Baldi
Sent: Thursday, July 16, 2009 1:12 PM
It's been a while, but I recall the hotfix broke so many things for our
knowledge architect that we reverted to patch 002. Haven't had a chance to try
003 yet.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
in Standard x64 that
is corrected in Enterprise x64.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marc Burick
Sent
Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Wednesday, July 08, 2009 3:18 AM
To: arslist@ARSLIST.ORG
Subject: Looking
Calendar.
Just some thoughts since I didn't see much response to your query.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl
applications.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau
Sent: Tuesday, June 09, 2009 5:36 PM
To: arslist
That would make a lot of sense if the consultant had done your customizations
for you. Otherwise, not quite so much.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action
That is _exactly_ the information I was looking for. Thanks for the
clarification.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl
What version are they running (of RKM)?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
, but would most likely be wasted on any of
the still 32-bit BMC Remedy products.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org
of these servers are old HP DL 380s with two (2) 3.06 ghz Xeons and only
3gb of RAM running 32-bit Windows Server 2003 Enterprise.
It will be interesting to see if this hardware remains satisfactory underneath
all of the 7.5 components.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
, and cannot switch back
and forth between them. I don't have my 7.5 environment up yet so I haven't
actually seen how this is done.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System
should be separate; my plan is to put
the SQL Server and Discovery server on a dedicated box, at least at first, if
we can ever get to the 7.5 code.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original
with
its own web server. Cuts way down on problems with Java, and makes
upgrading/patching easier.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList
it a dbcreator, and disable the sa
account), and limit it to local TCP/IP connections.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList
custom
escalations on a different thread.
Just a thought as I labor to clean up after the changes imposed by applying
ITSM 7 patch 008/009, which appear to have modified the design of entire
functions that we had customized (for example, CTM:PeopleSearch).
Christopher Strauss, Ph.D.
Call Tracking
I thought that was on 28 July (in Dallas).
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent
For sport, you could always restrict the server to client connections of
version 7 or above (Minimum API = 12); that will root out your 6.3 users very
quickly!
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu
not been able to isolate the fault.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Luttmann
included with mid-tier 7.1.00.006 with the files from 7.0.01.006.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Steven
as
organizational changes take place, so we have not tried importing templates.
Since it was released June/July 2008 at the same time as ITSM Patch 008, it
would have been developed against Patch 007. I haven’t seen anything to
indicate a prerequisite of later ITSM patches.
Christopher Strauss
an Incident template to
create the ticket, and so the CTI, Assignee Group, and Owner Group are
explicitly defined in the service item tasks or the template. They do not rely
on automatic assignment rules at all.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North
not found any reason to regret it.
Maybe if we had BMC Analytics or Dashboards we would see it differently, but
we keep losing the budget battle for those.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action
profile
installed on the AR server.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mitchell, Sharon N. (MSFC-IS30)[SAIC
server.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mary Ann
Sent: Tuesday, February 24
of new
compatibility problems into the use of Flashboards, especially for Mac users of
Firefox and Safari. It doesn't look like 7.5.00 Patch 001 addressed too many
of these issues, either.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing
Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd
Sent: Friday, March 27, 2009 11:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM
it
hangs), but we normally have only 1000 to 2000 outgoing messages on a work day.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org
is to
add the confirmation dialog in the user interface.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Steven Iocco
Sent
Get yourself a copy of the document BMC Remedy IT Service Management 7.0
Architecture from the BMC Support site. It contains ERDs for each of the
applications and subsystems.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http
Reports Server XI is on a server using .NET and IIS, and mid-tier is on the
same server using the bundled Tomcat server, and this server is specified for
serving reports by any or all of the normal mid-tiers that serve ITSM users.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
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