ll as a single line that reads:
Plugin: areahub.dll
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Beha
been corrected. You would be letting them place a time bomb
on their machine. Since we had two workstations completely trashed by
this bug last July, I can attest to the fact that it is a catastrophic
problem.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing C
this project
due to buggy application code - it would be better to wait for a newer
release than waste time configuring an older one that we already know is
riddled with bugs.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.un
scripts and static content, while
mid-tier lives completely on Tomcat, which it shares with Remedy
Knowledge Management and on at least one machine, Crystal Report Server
XI. I still have to get a certificate on it (easy in IIS, unknown in
Tomcat) so I can move it to SSL.
Christopher Strauss, Ph.D
All of my 5.1.2, 6.3, and 7.0 mid-tiers are running with 1.4.2_13, which
has both the necessary security and the DST updates. Some folks have
been able to get some versions of 1.5 to run, but not me. I am pretty
sure 1.6 is completely unsupported at this time.
Christopher Strauss, Ph.D.
Remedy
Our issue was that on 7.0.1 and 7.0.1.001 the SSL certificate function
of AREA that had been working in 7.0 stopped working. It is still
broken.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original
shared DNS name.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Stephen Lumini
Sent: Tuesday, March 06, 2007 1
many different
multiple group patterns.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris
there to cushion the falls.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday
It has been uncommonly quiet out there since early Saturday morning...
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
___
UNSUBSCRIBE
.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Watson, Benjamin A.
Sent: Thursday, March 01, 2007 1:08
e mid-tier servers are on JDK 1.4.2_13. I finally had
one prefetch complete (31 minutes) after three failures, so I am not impressed
with how SE is handling that function.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/hel
Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Hendershot,Bruce D.
Sent: Thursday, March 01, 2007 8:29 AM
To: arslist
never eaten one took a
single bite, turned green, and left quickly.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
___
UNSUBSCRIBE or access ARSl
er's guide (you need all of the docs to figure it out,
except where the add-on has actually broken functionality in the Change
Management system).
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://rem
install 7.0.01.001).
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday
miserable response times until we got
prefetching in place. They are still annoyed with it when they are the
first user to open any form after a restart on mid-tier.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
---
Then the only thing I need to do besides patching the OS is to patch the
6.3 mid-tier. Thanks for the clarification.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System
view forms and filters, not imports. We had to get the
Windows 2000 and Exchange 2000 patches from the State - they bought them
for all state agencies - and I will have to apply them as well.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
like any other MMC console), and the SQL
Server version is 8.00.2039 for SP4, 8.00.760 for SP3. The version you
are reporting appears to be SP3 + 818 hotfix.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk
- refuse to accept replication from the SQL 2000 publisher.
Personally, I would never want to put a combination of AR server and db
server into production that I could never run an upgrade installer
against.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing
running now, but setting it up and having it index various form
fields was fairly straightforward, as I recall (it's been a while).
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: A
I believe that _13 includes a security fix that you should apply, in
addition to the DST fix that first appeared in _11. We have not had any
problems with 1.4.2_13 on any of our 5.1.2 or 7.0.01 systems since we
upgraded.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North
still undefined.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA
Sent: Tuesday, Februa
packaged app.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Kern, Robert SBA
Sent: Monday
rmance, and are
disinclined to inflict it on our user community (~300 support staff and
45K active customers with read licenses). My hope is that BMC will
address these issues in whatever maintenance releases come out between
now and out target implementation date this summer.
Christopher Straus
Cool - wait until I present it with several hundred groups and 320,000
user records. Throw that in with the CPU load that prefetching for
mid-tier adds, and we should be able to completely cripple our AR
servers. Clearly we will have to turn that "feature" off.
Christopher Strauss, Ph
ving those
tickets around between groups.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Pet
Reports where locale does not match your server until you
manually update every report record (typically to en_US). This side
effect of localization on the packaged application was encountered in
both ITSM 5.5 and 7.0.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North
heard it will be, no one will be able to afford to buy it, making it
irrelevant.
Today's Dilbert cartoon is the best description I have seen yet of an
ITSM 7 implementation project.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
r public and
private tickets is part of the process. I welcome any critique or
suggestions, since we are still building out a sample set of
organizations, CTI, customers, etc., and testing it.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://
My bad - new subject line - remainder of other message cleaned. It has
been that kind of day.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, February 14, 2007 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Portland RUG
Has anyone recently compared Telalert to AlarmPoint, or to any other
paging system, specifically for use with the paging subsystem and
on-call groups capabilities that are already built into ITSM 7???
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing
I did not see any issues when replacing Java 1.4.1_02 with 1.4.2_13 on
any of my 5.1.2 or 6.3 mid-tier servers, but all are on Windows Server
2000 or 2003 using IIS 5 or 6 with ServletExec. You will want to use
_13, since _12 and earlier have a security vulnerability.
Christopher Strauss, Ph.D
/administer the app. Would you buy a new car that came with no
wheels and tires?
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
actually works properly prior to
us customizing it.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [
ation is now in a similar condition
- spouting C++ errors, after uninstalling the 7.0.01 User Tool to
install 7.0.01 Patch 001. It corrupted his IE 7 installation, and is
preventing Office 2003 from applying updates. This is definitely a
serious problem.
Christopher Strauss, Ph.D.
Remedy Dat
SLM), but the User licenses did not. Licensing
had to issue me all new licenses manually with new keys under my normal
Site/Support ID.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
_
From: Action Request
process, after which you get regular email updates with direct
links to the pdf files as new release notes, technical bulletins, and
other documents are released. IMHO, that is by far the best feature of
the new supportweb.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North
I
guess I should be glad - it's like getting a tire jack with a new car -
it's a component that is _expected_ to fail, so the repair tools are
standard. I'm just not sure I like having a public interface to my
customers that is so easily deflated.
Back to ITSM 7 incident proce
I certainly hope this one makes it into production; we haven't had a
reliable, working solution for our Macintosh users since RemedyWeb 4.1
!! It has been one _long_ dry spell since then, full of unrealized
promises.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of
Support sent me a document recently on this (70prefech.doc - it refuses
to attach via the list), although it is not complete or entirely
coherent. It is more information than I have found anywhere else, and
support is not much more knowledgeable on this topic.
Christopher Strauss, Ph.D.
Remedy
. Usually everything I touch
breaks, but this is working for me.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
This is my third 7.0.01 server install on two separate machines - first
I updated one to patch 001 and tested, no I have rebuilt it completely
from scratch with patch 001 and the 7.0.02 applications. I have had a
ticket in on it for quite a while.
Christopher Strauss, Ph.D.
Remedy Database
authenticate in clear text to port 389 or use a localhost
to sTunnel and let it connect to LDAP over SSL.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list
I stand corrected - the bug with AREA LDAP when using SSL is still
crashing the 7.0.01 Patch 001 server. Oh well maybe someday.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action
al
data store from which you can apply them to a new code install.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kai
problems with the 7.0.01 Patch 001 installers.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carter
isn't going to be downtime-free, quick-fix
anyway. Just wondered if anyone has a "success" story yet.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.u
log boxes, like the selection box to Create a
request from the Overview console, or search for a customer. Each new
form or dialog that you invoke for the first time has a long, pregnant
pause before it displays - especially if it was not included in a
prefetch.
Christopher Strauss, Ph.D.
a lot better documented and understood before that will be
possible, so please share any experience that you might have with it.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt
Correct. Even with 1100 of our CTI in MAINASSET, that leaves an awful
lot visible in Helpdesk and Change Tasking. One of the key goals for
implementing ITSM 7 with multi-tenancy is to greatly reduce the number
of CTI visible to any one user during any particular task.
Christopher Strauss, Ph.D
3000 CTI, but people will only see a much smaller
subset any any point in time. We are still experimenting with ITSM 7
configuration to see how well this will _really_ work.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu
ey do not overwrite/upgrade properly and the docs warn about that.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROT
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, January 08, 2007 9:52 AM
To: arslist
clear understanding of what
application version level we are up to after each patch, since there
seems to be a disconnect between current application releases and patch
releases.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http
_ JAP server engine when they have it
ready. Now you say the two pieces are only installable together, once!?
That's just wrong.
AND they want us to pay three times as much money for this crap as we
did for SLA!??? That's even MORE WRONG.
Christopher Strauss, Ph.D.
Remedy Databas
What about the AREA-Hub-Plugin: areasso.dll line? I don't even have that
line on either server's ar.cfg, and some of the defined LDAP servers are
set to AREA-LDAP-UseSSL: T.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://reme
Only one of the ar.cfg files I am looking at had the AREA-Hub-Plugin:
arealdap.dll line at all (and it had two next to each other). Neither
has a AREA-Hub-Plugin: areasso.dll line.
On both of mine, the Plugin: ardbcconf.dll line was about the third line
down.
Christopher Strauss, Ph.D.
Remedy
The other thing that the 7.0.01 release appears to break is AREA LDAP
authentication. None of the settings for AREA that worked on a 7.0
server are working on 7.0.01.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk
C; some tickets seem to go to backline
support almost immediately, but maybe it is because they have already
seen a problem and are looking for more sites to report it so that they
can gather data to solve it. When I get that kind of a response, I
usually reciprocate in terms of level of effort.
Chri
y have to do just that and take
the hits. What are the rest of you in similar situations thinking???
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto:[E
d has been going we probably won't be in production on 7 by March.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Mine shows 7.0.01, but I have also applied Patch 003 which is required
before installing the integrations, as well as the SLM integrations.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From
Which webcast is that?
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Monday
t quite as
serious.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Simmons, Theodore J.
Sent
t now is inadequate to the task. This is definitely
hogzilla software when it comes to hardware resources. And yes, these
are all HP DL385s but storage is local or attached SCSI, not SAN.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
permissions
had been updated on the restored 5.x environment and you could access that
system from User and Admin before running the upgrade
installer.
Christopher Strauss, Ph.D.Remedy Database
AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/
From: Action Request
ust to make the reports bundled with ITSM 7
work in the mid-tier. If we have to buy some sort of concurrent license for it
in order to make reporting work, that will be an unexpected
expense.
Christopher Strauss, Ph.D.Remedy Database
AdministratorUniversity of North Texas Computing Centerhttp:/
Just remember that ANY 32-bit code has to be installed in C:\Program
Files (x86)\ or D:\Program Files (x86)\ etc., in order to run.
If you install SQL Server 2000 on Win2K3 it will complain unless you are
installing a distribution with Sp4, as I recall.
Christopher Strauss, Ph.D.
Remedy Database
ate I should
have a complete and _successful_ installation of all of the products done
by next year, by which time the temporary licenses for Change and SLM will all
have expired and I won't be able to configure it anyway.
Christopher Strauss, Ph.D.Remedy Database
AdministratorUniversity
5 did.
Christopher Strauss, Ph.D.Remedy Database
AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marquez
RankinSent: Tuesday, November 14, 2006 10:39 AMTo
good software development practices
despite overwhelming evidence to the contrary."
Their new business and licensing practices are pushing Level-2.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
, although my last ticket (on Tomcat) took so long to
answer - a week - that I no longer had the software installed with which
to test their suggested fix.
Has anyone else gotten 2.0.1 to upgrade 2.0 in an ITSM 7 patch 2
installed environment (details in first message below)?
Chris Strauss
CMDB 2.0.1
patch 000 stage 1 using wf-RIK.xml
The arerror log shows this but it is earlier:
Thu Nov 09 15:11:04 2006 CMDB Dispatcher : Missing data in the SQL
database ( (H8)) ARERR - 556
Your mileage may vary, but be forewarned...
Christopher Strauss, Ph.D.
Remedy Database Administra
did affected more than one account.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony
) with no response so they (BMC Remedy) really don't
support the configuration that they are installing with 7.00.01 yet.
Back to something that I KNOW works so that I can keep working on
ITSM!!!
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
**
http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_138636_0,00.html
Which is under My List of Products, to which I have added
Change Mgmt and ServiceDesk - 2.0.1 isn't listed yet in the Atrium
section.
Christopher Strauss, Ph.D.Remedy Database
AdministratorUnive
**
There are CMDB 2.0.1 documents up on SupportWeb in
Documentation (BMC Atrium CMDB
2.0.1 Developer's Reference Guide & BMC Atrium CMDB 2.0.1 Master Index)
dated 2 November... so I would have to guess that it's
close.
Christopher Strauss, Ph.D.Remedy Database
Administrato
need to run
(PM, CM, RKM, SLM) will hit similar traps.
Chris
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Thursday, October 26, 2006 2:27 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.0 installation failing on ARS 7.
Of course it is not in the
ServiceDesk Release Notes either since they pre-date ARS 7.0.01.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.ed
Or turn off the remedy service, edit the ar.cfg to change the Cross
Reference Blank Password line from Yes to No, then restart the service.
Demo should be able to log in with a blank password then.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
. Now I just have to figure out the arcane
setup of the thing.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
pport sent me a copy that was clearly a review document,
and that is what I have been working from.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
__
- I tried the CMDB - turn up patches for several other products
besides the CMDB, but not the current patch for CMDB 2.0. Interesting.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk
and connect
like a client.
Installing the CMDB requires that you be logged in to the
server locally, not using a domain account. I probably did the other ITSM apps
the same way, but CMDB required it.
Christopher Strauss, Ph.D.Remedy Database
AdministratorUniversity of North Texas Computing
You should be able to apply your fixed licenses (the ones with *site*)
to both servers.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList
license ($$$) which
means that it is no longer a viable (economically) option for mid-tier
reporting. I expect to attack it one more time once I have access to a mid-tier
7.0.1 server.
Christopher Strauss, Ph.D.Remedy Database
AdministratorUniversity of North Texas Computing Centerhttp
an entire college/department) has set their
default browser to FireFox, which is not supported on either our 5.1.2
or our 6.3 mid-tier. The result could be more of an annoyance than a
convenience unless you are targeting a very specific user base with
homogeneous desktop configurations.
Christoph
multi-tenancy
within the overall organization is going to create more problems than it
solves when IT staff are trying to get actual work done.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: A
ration settings that will have
to be tested, discussed, and dealt with before we can put this
application set into production.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action Request Sy
nd it only requires a restart when there are security patches
that demand it. (It's not even very hot hardware: DL380 R02 1.2 GHz Pentium III
w/2 gb RAM)
Christopher Strauss, Ph.D.Remedy Database
AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/
Fr
June 2006 White
Paper "Configuring Tomcat 5.x web server and application server" assumes
prior knowledge of Tomcat and only addresses a couple of settings; what
else should I know about running it underneath mid-tier and the other
BMC Remedy or related components?
Christopher Strauss, Ph
**
That would make some sense - late October puts it in
the 30-day period between the end of 100+ degree temperatures and the beginning
of the ice storms.
Christopher Strauss, Ph.D.Remedy Database
AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk
So Can you conclude that simply using centralized preferences for
all of your support-level users will cause them to start up with a
Floating WRITE instead of a Floating READ license, or was this something
unique to a custom form??
Christopher Strauss, Ph.D.
Remedy Database Administrator
restart the
service.
Christopher Strauss, Ph.D.Remedy Database AdministratorUniversity of
North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy MorrisSent:
Thursday, August 24, 2006
You won't be able to reinstall the ITSM application until you clear out
its entries in the SHARE:Application_Properties form.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
Christopher Strauss, MSLS
R
ns in our environment.
Christopher Strauss, MSLS
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, Ju
Did you install a JRE / JVM on it? Microsoft no longer includes their
JVM, so you probably have a Java-free environment. If there's no JVM or
if there is but you did not include IE in the install, it's definitely
not going to work with any mid-tiers prior to 6.3.
Christopher Strauss, M
Title: RE: WAY OT - BMC-Remedy Tech Support Rant
**
Check that on the venting. Where else but the
ARSLIST...
Maybe we should keep the Drambuie pure, although I always
cut it with some Glenlivet that I keep in the freezer.
Christopher Strauss, MSLSRemedy Database
AdministratorUniversity of
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