from:"Warren R. Baltimore II"

Thanks for the replies everyone!  Sorry I didn't get back sooner.

I spent quite a long time on the phone yesterday with Dolly from BMC.  What
we discovered was that while my email servers were coming up, the primary
was not moving into an Active State, instead they were all in a Waiting
state.

We manually moved them to Active, and the primary one started functioning.

We then made a change to the server and restarted the service, and it went
back to waiting.  Dolly has my log files and is working with Engineering to
find out what the cause might be.  In the meantime, I know now what is
wrong and can take some easy steps to ensure it stays up and running until
we find out how to fix the issue.

On Tue, Jan 19, 2016 at 12:36 AM, Walunjkar, Parshuram <
parshuram_walunj...@bmc.com> wrote:

> **
>
> Warren,
>
> By looking your logs your email engine is up and running correctly.
>
>
>
> After 9.0 all Email Engines are running in server group env, and following
> the service failover i.e sharing email engine load among them.
>
>
>
> You can follow the docs for more information about service failover.
>
>
> https://docs.bmc.com/docs/display/public/ars9000/Email+engine+service+failover+in+a+server+group
>
>
>
> let me  know if you required any help.
>
> Hope this will help you.
>
>
>
> --Parshram
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
> *Sent:* 18 January 2016 10:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Email Service is non functioning after upgrade to 9.0.01
>
>
>
> **
>
> First, the technical stuff.
>
> AREmail is running on a MS Server 2008 SP2 (Virtual)
>
> We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment.
>
> Email is only currently running on one of the 3 app servers
>
> Java JRE is 8u66
>
> The Email service comes up, and the email log and email.lck file is
> created...
>
> And then nothing.  We've checked the email_daemon.properties file, and it
> looks good.
>
> Here is the log file.
>
>  /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version:
> 9.0.01 201508191530
>  /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server:
> ESA-REMAPP01.[ServerDomain] ...
>  /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port 
>  /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66
>  /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan 18,
> 2016 11:26:11 AM
>  /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting
> state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming]
>  /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting
> state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out]
>
> I've removed the domain name and rmi port for security reasons.
>
> Any help you can provide would be most appreciated.  We're supposed to go
> live this afternoon, and we have to get email up!
>
> --
>
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

Daniel,

We just completed the upgrade from 7.6.04 to 9.0.01.  For the most part it
was relatively easy albeit a VERY long process.  I strongly urget that you
take a look at this link if you haven't.  We followed this process and
found it to work quite well.
https://docs.bmc.com/docs/display/public/brid90/Upgrading+from+a+version+7.6.04+or+8.0.xx
.

Some things to keep in mind.  When you are working on the Reconciliation,
you must have a copy of your current installation running on a network that
your development server can see.  This is necessary so that the developers
studio can connect with both for the "compare and contrast" part of the
show.  This part can take awhile depending on the number of customizations
you have made.  Don't make the mistake that I made and not take the time to
really look at them.  I ended up losing some things that I really needed

The problems we have run into since Monday when we went live are these:

   - Reports can no longer be unlimited.  Even though the flags are set for
   the 3 properties in config.properties on the mid tier servers are set to 0,
   they seem to be interpreted as default which limits reports to 2000.  I got
   around this issue by setting a ridiculously high number (2,000,000).
   - Email Servers are not leaving the "Waiting" State on the Failover
   Whiteboard.  Thus they don't send/receive.  If we manually set the primary
   to "Active" then they work fine.  I just have to monitor that till I get a
   fix from BMC.
   - I have a number of users who are no longer able to submit incidents.
   Some are receiving error messages that they do not have the right
   permissions (they do) and one is being told to provide information for the
   ticket that no one else has ever been required to provide.  One other
   person cannot get to the people search form from the incident form.  He is
   told that he doesn't have the appropriate permissions.
   - Some users are complaining that they are not receiving their
   notification  Not sure about this one.

That said, this has been one of the easiest upgrades I've gone through (the
actual upgrade of production).  We worked on it for a couple of months, and
practiced quite a bit, but all of the preparation really helped.

We started the actual work on last Friday at 6 pm and finished the last
install at 6 pm on Sunday.  My partner and I worked the upgrade straight
through (taking turns for some shut eye).  That was to upgrade 3 app
servers and 3 mid tier servers.
Hope that gives you some idea

On Tue, Jan 19, 2016 at 11:51 PM, David Charters <
da...@charterstechnologies.com> wrote:

> **
>
> 9.x has a very cool data manger you will want to use for data. Custom
> objects export and import or if there are not too many do it by hand. 9.x
> is so different you might not want or need those customizations. Have you
> done a gap analysis yet to create the requirments?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Daniel Wu
> *Sent:* Tuesday, January 19, 2016 10:05 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01
>
>
>
> ** Thank you, David. I think we are going to set up the new environment
> just as you described. My concern would be those overlays and custom
> objects. Would there be any major issues causing the obj import to fail, so
> we will have to recreate those objects? Also when you say "copy data", what
> did you mean by that? Is it export to arx then import?
>
> On Tuesday, January 19, 2016, David Charters <
> da...@charterstechnologies.com> wrote:
>
> My recommendation having done this would be to bring up a 9.x server
> fresh, copy data and cut over. Don't try to upgrade from 7.6.4 to 9.x. The
> ITSM and Remedy database models are too different.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Daniel Wu
> Sent: Tuesday, January 19, 2016 4:38 PM
> To: arslist@ARSLIST.ORG
> Subject: Upgrade ITSM from 7.6.04 SP3 to 9.0.01
>
> Is there any major issue upgrade from ARS 7.6.04 SP3 to 9.0.01 ?
> We are considering upgrade options. And we are debating from 8.1.02 vs.
> 9.0.01.
> Any help or guides is much appreciated.
>
> About our ITSM 7.6.04 SP3:
> sitting on unix based Oracle 11gR2 DB
> App Server is separated with Mid Tier server.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the

Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01

Those shouldn't cause you any (or much) heartache when it comes to the
reconciliation.  It's only really looking at overlaid forms..   Now, it
will convert overlays to granular overlayswhich I'm still trying to get
my head fully around.

On Wed, Jan 20, 2016 at 1:43 PM, Daniel Wu <danie...@cox.net> wrote:

> ** We will have to consider that now. I heard the custom form and overlay
> naming conventions have changed. We have ton of +CUST:form123 type of forms
> and objects. I wander how we are dealing those in 9.
>
>
> On Tuesday, January 19, 2016, David Charters <
> da...@charterstechnologies.com> wrote:
>
>> **
>>
>> 9.x has a very cool data manger you will want to use for data. Custom
>> objects export and import or if there are not too many do it by hand. 9.x
>> is so different you might not want or need those customizations. Have you
>> done a gap analysis yet to create the requirments?
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Daniel Wu
>> *Sent:* Tuesday, January 19, 2016 10:05 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Upgrade ITSM from 7.6.04 SP3 to 9.0.01
>>
>>
>>
>> ** Thank you, David. I think we are going to set up the new environment
>> just as you described. My concern would be those overlays and custom
>> objects. Would there be any major issues causing the obj import to fail, so
>> we will have to recreate those objects? Also when you say "copy data", what
>> did you mean by that? Is it export to arx then import?
>>
>> On Tuesday, January 19, 2016, David Charters <
>> da...@charterstechnologies.com> wrote:
>>
>> My recommendation having done this would be to bring up a 9.x server
>> fresh, copy data and cut over. Don't try to upgrade from 7.6.4 to 9.x. The
>> ITSM and Remedy database models are too different.
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Daniel Wu
>> Sent: Tuesday, January 19, 2016 4:38 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Upgrade ITSM from 7.6.04 SP3 to 9.0.01
>>
>> Is there any major issue upgrade from ARS 7.6.04 SP3 to 9.0.01 ?
>> We are considering upgrade options. And we are debating from 8.1.02 vs.
>> 9.0.01.
>> Any help or guides is much appreciated.
>>
>> About our ITSM 7.6.04 SP3:
>> sitting on unix based Oracle 11gR2 DB
>> App Server is separated with Mid Tier server.
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
>> Answers Are, and have been for 20 years"
>>
>>
>> ___________
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Email Service is non functioning after upgrade to 9.0.01

We went the upgrade route.  We upgraded ARS, ATRIUM Core, ITSM, SRM, SLM
and Process Designer as well as 3 mid tier servers.

On Wed, Jan 20, 2016 at 3:08 PM, Daniel Wu <danie...@cox.net> wrote:

> ** Hi Warren,
> I am curious when you "upgrade" to version 9. Did you really go through
> the upgrade steps or you went new instance and cut over? I ask this because
> we are also consider version 9. We are on 7.6.04.
>
> On Wednesday, January 20, 2016, Warren R. Baltimore II <
> warrenbaltim...@gmail.com> wrote:
>
>> **
>> Thanks for the replies everyone!  Sorry I didn't get back sooner.
>>
>> I spent quite a long time on the phone yesterday with Dolly from BMC.
>> What we discovered was that while my email servers were coming up, the
>> primary was not moving into an Active State, instead they were all in a
>> Waiting state.
>>
>> We manually moved them to Active, and the primary one started functioning.
>>
>> We then made a change to the server and restarted the service, and it
>> went back to waiting.  Dolly has my log files and is working with
>> Engineering to find out what the cause might be.  In the meantime, I know
>> now what is wrong and can take some easy steps to ensure it stays up and
>> running until we find out how to fix the issue.
>>
>> On Tue, Jan 19, 2016 at 12:36 AM, Walunjkar, Parshuram <
>> parshuram_walunj...@bmc.com> wrote:
>>
>>> **
>>>
>>> Warren,
>>>
>>> By looking your logs your email engine is up and running correctly.
>>>
>>>
>>>
>>> After 9.0 all Email Engines are running in server group env, and
>>> following the service failover i.e sharing email engine load among them.
>>>
>>>
>>>
>>> You can follow the docs for more information about service failover.
>>>
>>>
>>> https://docs.bmc.com/docs/display/public/ars9000/Email+engine+service+failover+in+a+server+group
>>>
>>>
>>>
>>> let me  know if you required any help.
>>>
>>> Hope this will help you.
>>>
>>>
>>>
>>> --Parshram
>>>
>>>
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
>>> *Sent:* 18 January 2016 10:21 PM
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Email Service is non functioning after upgrade to 9.0.01
>>>
>>>
>>>
>>> **
>>>
>>> First, the technical stuff.
>>>
>>> AREmail is running on a MS Server 2008 SP2 (Virtual)
>>>
>>> We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment.
>>>
>>> Email is only currently running on one of the 3 app servers
>>>
>>> Java JRE is 8u66
>>>
>>> The Email service comes up, and the email log and email.lck file is
>>> created...
>>>
>>> And then nothing.  We've checked the email_daemon.properties file, and
>>> it looks good.
>>>
>>> Here is the log file.
>>>
>>>  /* Mon Jan 18 2016 11:26:09.969 */ Application has started
>>> Version: 9.0.01 201508191530
>>>  /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server:
>>> ESA-REMAPP01.[ServerDomain] ...
>>>  /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port 
>>>  /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66
>>>  /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan
>>> 18, 2016 11:26:11 AM
>>>  /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting
>>> state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming]
>>>  /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting
>>> state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out]
>>>
>>> I've removed the domain name and rmi port for security reasons.
>>>
>>> Any help you can provide would be most appreciated.  We're supposed to
>>> go live this afternoon, and we have to get email up!
>>>
>>> --
>>>
>>> Warren R. Baltimore II
>>> Remedy Developer
>>> 410-533-5367
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>>
>>
>> --
>> Warren R. Baltimore II
>> Remedy Developer
>> 410-533-5367
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Email Service is non functioning after upgrade to 9.0.01

2016-01-18 Thread Warren R. Baltimore II

First, the technical stuff.

AREmail is running on a MS Server 2008 SP2 (Virtual)
We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment.
Email is only currently running on one of the 3 app servers
Java JRE is 8u66

The Email service comes up, and the email log and email.lck file is
created...

And then nothing.  We've checked the email_daemon.properties file, and it
looks good.

Here is the log file.

 /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version:
9.0.01 201508191530
 /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server:
ESA-REMAPP01.[ServerDomain] ...
 /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port 
 /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66
 /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan 18,
2016 11:26:11 AM
 /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting
state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming]
 /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting
state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out]

I've removed the domain name and rmi port for security reasons.

Any help you can provide would be most appreciated.  We're supposed to go
live this afternoon, and we have to get email up!
-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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Re: Upgrading to Version 9.0 - Old Definition source server not specified in Settings.

2016-01-13 Thread Warren R. Baltimore II

ahhh...  another undocumented feature?

On Mon, Jan 11, 2016 at 7:58 PM, Thad Esser <thad.es...@gmail.com> wrote:

> **
> Okay, this has been resolved.  I knew it had to be something
> stupid-simple.  When logging into Dev Studio, DON'T use a preference server
> (and of course, you do have to be logged into both servers).
>
> Thad
>
> On Mon, Jan 11, 2016 at 11:46 AM, Thad Esser <thad.es...@gmail.com> wrote:
>
>> Hmm.  We've done that too, but still aren't getting any values on that
>> menu.  We'll keep working with BMC I guess.
>>
>> Thanks.
>>
>> On Mon, Jan 11, 2016 at 9:27 AM, Jarl Grøneng <jarl.gron...@gmail.com>
>> wrote:
>>
>>> **
>>>
>>> Yes, you need to be logged into both servers at the same time.
>>>
>>> Regards,
>>> Jarl
>>>
>>> 2016-01-11 17:42 GMT+01:00 Thad Esser <thad.es...@gmail.com>:
>>>
>>>> **
>>>> Warren,
>>>>
>>>> Thanks for replying.  By "available to that tool", is it enough to be
>>>> logged into the old-version server within dev studio?  If so, we did that.
>>>> Does something else need to be setup? Do you need to be logged into both
>>>> the old and new at the same time?
>>>>
>>>> Thanks,
>>>> Thad
>>>>
>>>> On Sun, Jan 10, 2016 at 11:55 AM, Warren R. Baltimore II <
>>>> warrenbaltim...@gmail.com> wrote:
>>>>
>>>>> **
>>>>> You need to have a server set up and available to that tool that has
>>>>> the old version available.  It is NOT something that is well documented 
>>>>> (go
>>>>> figure).  I'm going through a 7.6.04 - 9.0.01 upgrade and have found the
>>>>> documentation to be next to lousy.  The wiki is impossible.  I want my
>>>>> manuals back.  And support hasn't been a lot of fun either.
>>>>>
>>>>> No wonder SNOW is eating BMCs Lunch.
>>>>>
>>>>> On Fri, Jan 8, 2016 at 11:16 PM, Thad Esser <thad.es...@gmail.com>
>>>>> wrote:
>>>>>
>>>>>> **
>>>>>> We are doing a dev environment upgrade from ARS 8.1 to 9.0 (Windows
>>>>>> all around).  When attempting to follow the process for code 
>>>>>> reconciliation
>>>>>> from a snapshot, Developer Studio is giving an error (screenshot):
>>>>>>
>>>>>> [image: Inline image 2]
>>>>>>
>>>>>>
>>>>>> Which, when you look down in the "Settings" section, the menu is
>>>>>> blank, so the error makes sense:
>>>>>>
>>>>>> [image: Inline image 1]
>>>>>>
>>>>>>
>>>>>> My questions are - why isn't there anything on the menu?  Where
>>>>>> should Dev Studio be getting that value from?
>>>>>>
>>>>>> There's this post on BMC Communities, which is basically the same
>>>>>> question (although they have a different starting version), but it hasn't
>>>>>> been answered yet.
>>>>>>
>>>>>> https://communities.bmc.com/thread/140141
>>>>>>
>>>>>>
>>>>>> We have a ticket in with support, but they seem stymied as well.
>>>>>>
>>>>>> Anyone else run into this yet?
>>>>>>
>>>>>> Thanks,
>>>>>> Thad
>>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Warren R. Baltimore II
>>>>> Remedy Developer
>>>>> 410-533-5367
>>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>>
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: Upgrading to Version 9.0 - Old Definition source server not specified in Settings.

2016-01-10 Thread Warren R. Baltimore II

You need to have a server set up and available to that tool that has the
old version available.  It is NOT something that is well documented (go
figure).  I'm going through a 7.6.04 - 9.0.01 upgrade and have found the
documentation to be next to lousy.  The wiki is impossible.  I want my
manuals back.  And support hasn't been a lot of fun either.

No wonder SNOW is eating BMCs Lunch.

On Fri, Jan 8, 2016 at 11:16 PM, Thad Esser <thad.es...@gmail.com> wrote:

> **
> We are doing a dev environment upgrade from ARS 8.1 to 9.0 (Windows all
> around).  When attempting to follow the process for code reconciliation
> from a snapshot, Developer Studio is giving an error (screenshot):
>
> [image: Inline image 2]
>
>
> Which, when you look down in the "Settings" section, the menu is blank, so
> the error makes sense:
>
> [image: Inline image 1]
>
>
> My questions are - why isn't there anything on the menu?  Where should Dev
> Studio be getting that value from?
>
> There's this post on BMC Communities, which is basically the same question
> (although they have a different starting version), but it hasn't been
> answered yet.
>
> https://communities.bmc.com/thread/140141
>
>
> We have a ticket in with support, but they seem stymied as well.
>
> Anyone else run into this yet?
>
> Thanks,
> Thad
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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Re: Possible Bug - ARS 9.0.01 installer fails with Java installation in "Program Files".

2015-12-14 Thread Warren R. Baltimore II

Fred, the fix is to actually turn that functionality back on for the
windows server (I guess it's now turned off by default).

On Fri, Dec 11, 2015 at 9:42 PM, <remedy...@gmail.com> wrote:

> Did you set the Java_home variable ? In Windows env?
>
> Sent from my iPhone
>
> > On Dec 11, 2015, at 8:13 AM, Warren R. Baltimore II <
> warrenbaltim...@gmail.com> wrote:
> >
> > **
> > I've opened a ticket with BMC on this one.  I will be adding this
> finding shortly, but I thought I'd share and find out if anyone else ran
> into this.
> >
> > We are upgrading from 7.6.04 to 9.0.01
> > Windows 2012 servers running on the AWS cloud
> > MS SQL 2014.
> >
> > We loaded java jdk 8u65 in "D:\Program Files\Java" as is pretty typical.
> >
> > When I attempted the upgrade of Remedy to 9.x, it bombed out.  The error
> was a bit misleading at first as the only kbase article suggested it was a
> problem with ARAdmin having illegal characters in the password (which it
> didn't).  However, a more thorough reading of the logs showed that the
> actual problem was that the process was bombing out because the system
> didn't recognize the home of java.  The error given was " LOG EVENT
> {Description=['D:\Program' is not recognized as an internal or external
> command,]}
> >
> > Evidently, this is a pretty common issue with installing applications in
> a Windows environment.  There are a number of ways that the developer can
> avoid this when packaging the installer.  BMC will probably have to rewrite
> the installer to take this into account (My opinion).  I did find that if I
> install Java at the root level on the drive "D:\Java" that the installer
> runs just fine.
> >
> > Anyone else run into this?
> >
> > --
> > Warren R. Baltimore II
> > Remedy Developer
> > 410-533-5367
> > _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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Possible Bug - ARS 9.0.01 installer fails with Java installation in "Program Files".

2015-12-11 Thread Warren R. Baltimore II

I've opened a ticket with BMC on this one.  I will be adding this finding
shortly, but I thought I'd share and find out if anyone else ran into this.

We are upgrading from 7.6.04 to 9.0.01
Windows 2012 servers running on the AWS cloud
MS SQL 2014.

We loaded java jdk 8u65 in "D:\Program Files\Java" as is pretty typical.

When I attempted the upgrade of Remedy to 9.x, it bombed out.  The error
was a bit misleading at first as the only kbase article suggested it was a
problem with ARAdmin having illegal characters in the password (which it
didn't).  However, a more thorough reading of the logs showed that the
actual problem was that the process was bombing out because the system
didn't recognize the home of java.  The error given was " LOG EVENT
{Description=['D:\Program' is not recognized as an internal or external
command,]}

Evidently, this is a pretty common issue with installing applications in a
Windows environment.  There are a number of ways that the developer can
avoid this when packaging the installer.  BMC will probably have to rewrite
the installer to take this into account (My opinion).  I did find that if I
install Java at the root level on the drive "D:\Java" that the installer
runs just fine.

Anyone else run into this?

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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Re: Email Struggles

2015-10-20 Thread Warren R. Baltimore II

We've tried upgrading Java in the past.  Darn thing won't work with the
newer versions!  I'll take a look.

Warren

On Mon, Oct 19, 2015 at 10:10 PM, <remedy...@gmail.com> wrote:

> **
> Would not be surprised here warren
> 1.4.2_07 ?  Really???
>
> This might help
> I would update a few versions
> I do see 6.x and still wondering why...
> But I would not be surprised if your Java has a lot to do with it. It
> could be as simple as you are using TLS 1.0
> Would have to look at it...
>
> http://www.oracle.com/technetwork/java/javase/documentation/overview-142120.html
>
> Sent from my iPhone
>
> On Oct 19, 2015, at 11:45 AM, Ken Pritchard <pri...@ptd.net
> <pri...@ptd.net>> wrote:
>
> **
>
> Did something in your environment change to where certificates are now
> needed when they weren’t before?  Not necessarily just the Remedy system,
> but also network protocols?  I’m not a big cert guy, but I know in our
> environment new policies come out from time to time that affect how
> connections and ‘stuff’ work.
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Warren
> R. Baltimore II
> *Sent:* Monday, October 19, 2015 9:24 AM
> *To:* arslist@ARSLIST.ORG <arslist@arslist.org>
> *Subject:* Re: Email Struggles
>
>
>
> **
>
> Problem is, I can't find a cert that expired on that day!  In fact, none
> of them are set to expire this year.
>
>
>
> On Mon, Oct 19, 2015 at 9:15 AM, <tboot...@objectpath.com> wrote:
>
> Warren:
>
> Sounds like your cert has expired on your server that is running the
> Remedy Email client.  All certs have an expiry date.  You will have to go
> to your server management group and have them re-issue the cert for this
> server (from your cert provider, whomever that is).  Then, you can install
> it on your server and you should be golden.
>
>
>
> You should also have them check the expiry date of the Microsoft 365
> server certificate as well... :-)
>
>
>
> Terry
>
>
>
>
>
>
>
> On 2015-10-19 08:32, Warren R. Baltimore II wrote:
>
> **
>
> ARS 6.3 patch 16
>
> Solaris SunOS 5.10
>
> Java SDK 1.4.2_07
>
>
>
> I'm having a problem.
>
>
>
> I connect using IMAP4 to a Microsoft 365 server to download my email.
> I've been using this method for a couple of years now without problems.
> Prior to that, I had been using MBOX.  I have been supporting this server
> for 7 years now and not once have I loaded a certificate for SSL.
>
>
>
> On Wednesday evening, my server stopped downloading email from Office
> 365.  In the aremaild.sh_log file, I see the following error:
>
>
>
> Oct 19, 2015 7:55:27 AM com.sun.mail.imap.IMAPStore protocolConnect
>
> SEVERE: sun.security.validator.ValidatorException: No trusted certificate
> found;
>
>   nested exception is:
>
> javax.net.ssl.SSLHandshakeException:
> sun.security.validator.ValidatorException: No trusted certificate found
>
> javax.mail.MessagingException: sun.security.validator.ValidatorException:
> No trusted certificate found;
>
>   nested exception is:
>
> javax.net.ssl.SSLHandshakeException:
> sun.security.validator.ValidatorException: No trusted certificate found
>
> at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)
>
> at javax.mail.Service.connect(Service.java:233)
>
> at javax.mail.Service.connect(Service.java:134)
>
> at
> com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)
>
> at
> com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:470)
>
> at
> com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:170)
>
> at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
>
> at java.lang.Thread.run(Thread.java:534)
>
>
>
>  Microsoft has said that they have not made any changes on their end.  My
> UNIX team tells me no changes have been made there (and I believe them).
>
>
>
> I've done quite a few searches against these errors.  Everything seems to
> be pointing to a certificate issue on my end.  But I'm not really sure
> exactly what I need to do to update it.  From what I can tell, I need to
> make the change to the cacerts file at:  /usr/java142_07/jre/lib/security.
> I'm afraid the instructions for updating or creating these certs are a bit
> hazy.  And the manual from Remedy is next to useless (due to the multiple
> methodologies to do this thing).  Could somebody point me in the right
> di

Re: Email Struggles

2015-10-20 Thread Warren R. Baltimore II

Mission accomplished!  In the past, when we attempted to use the newer
versions of Java, it would kill the email process.  I got to thinking that
when we tried that previously, we were using very different approaches to
the retrieving email (MBOX).  I had never tried using the newer versions
with IMAP.  So, I pointed the email daemon at the newest version
(jdk1.6.0_101) and surprise!  It worked!

Thanks for getting me to think about that Pat!

On Tue, Oct 20, 2015 at 7:49 AM, Warren R. Baltimore II <
warrenbaltim...@gmail.com> wrote:

> We've tried upgrading Java in the past.  Darn thing won't work with the
> newer versions!  I'll take a look.
>
> Warren
>
> On Mon, Oct 19, 2015 at 10:10 PM, <remedy...@gmail.com> wrote:
>
>> **
>> Would not be surprised here warren
>> 1.4.2_07 ?  Really???
>>
>> This might help
>> I would update a few versions
>> I do see 6.x and still wondering why...
>> But I would not be surprised if your Java has a lot to do with it. It
>> could be as simple as you are using TLS 1.0
>> Would have to look at it...
>>
>> http://www.oracle.com/technetwork/java/javase/documentation/overview-142120.html
>>
>> Sent from my iPhone
>>
>> On Oct 19, 2015, at 11:45 AM, Ken Pritchard <pri...@ptd.net
>> <pri...@ptd.net>> wrote:
>>
>> **
>>
>> Did something in your environment change to where certificates are now
>> needed when they weren’t before?  Not necessarily just the Remedy system,
>> but also network protocols?  I’m not a big cert guy, but I know in our
>> environment new policies come out from time to time that affect how
>> connections and ‘stuff’ work.
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Warren
>> R. Baltimore II
>> *Sent:* Monday, October 19, 2015 9:24 AM
>> *To:* arslist@ARSLIST.ORG <arslist@arslist.org>
>> *Subject:* Re: Email Struggles
>>
>>
>>
>> **
>>
>> Problem is, I can't find a cert that expired on that day!  In fact, none
>> of them are set to expire this year.
>>
>>
>>
>> On Mon, Oct 19, 2015 at 9:15 AM, <tboot...@objectpath.com> wrote:
>>
>> Warren:
>>
>> Sounds like your cert has expired on your server that is running the
>> Remedy Email client.  All certs have an expiry date.  You will have to go
>> to your server management group and have them re-issue the cert for this
>> server (from your cert provider, whomever that is).  Then, you can install
>> it on your server and you should be golden.
>>
>>
>>
>> You should also have them check the expiry date of the Microsoft 365
>> server certificate as well... :-)
>>
>>
>>
>> Terry
>>
>>
>>
>>
>>
>>
>>
>> On 2015-10-19 08:32, Warren R. Baltimore II wrote:
>>
>> **
>>
>> ARS 6.3 patch 16
>>
>> Solaris SunOS 5.10
>>
>> Java SDK 1.4.2_07
>>
>>
>>
>> I'm having a problem.
>>
>>
>>
>> I connect using IMAP4 to a Microsoft 365 server to download my email.
>> I've been using this method for a couple of years now without problems.
>> Prior to that, I had been using MBOX.  I have been supporting this server
>> for 7 years now and not once have I loaded a certificate for SSL.
>>
>>
>>
>> On Wednesday evening, my server stopped downloading email from Office
>> 365.  In the aremaild.sh_log file, I see the following error:
>>
>>
>>
>> Oct 19, 2015 7:55:27 AM com.sun.mail.imap.IMAPStore protocolConnect
>>
>> SEVERE: sun.security.validator.ValidatorException: No trusted certificate
>> found;
>>
>>   nested exception is:
>>
>> javax.net.ssl.SSLHandshakeException:
>> sun.security.validator.ValidatorException: No trusted certificate found
>>
>> javax.mail.MessagingException: sun.security.validator.ValidatorException:
>> No trusted certificate found;
>>
>>   nested exception is:
>>
>> javax.net.ssl.SSLHandshakeException:
>> sun.security.validator.ValidatorException: No trusted certificate found
>>
>> at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)
>>
>> at javax.mail.Service.connect(Service.java:233)
>>
>> at javax.mail.Service.connect(Service.java:134)
>>
>> at
>> com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)
>>
>> at

Email Struggles

2015-10-19 Thread Warren R. Baltimore II

ARS 6.3 patch 16
Solaris SunOS 5.10
Java SDK 1.4.2_07

I'm having a problem.

I connect using IMAP4 to a Microsoft 365 server to download my email. I've
been using this method for a couple of years now without problems. Prior
to that, I had been using MBOX. I have been supporting this server for 7
years now and not once have I loaded a certificate for SSL.

On Wednesday evening, my server stopped downloading email from Office 365.
In the aremaild.sh_log file, I see the following error:

Oct 19, 2015 7:55:27 AM com.sun.mail.imap.IMAPStore protocolConnect
SEVERE: sun.security.validator.ValidatorException: No trusted certificate
found;
nested exception is:
javax.net.ssl.SSLHandshakeException:
sun.security.validator.ValidatorException: No trusted certificate found
javax.mail.MessagingException: sun.security.validator.ValidatorException:
No trusted certificate found;
nested exception is:
javax.net.ssl.SSLHandshakeException:
sun.security.validator.ValidatorException: No trusted certificate found
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)
at javax.mail.Service.connect(Service.java:233)
at javax.mail.Service.connect(Service.java:134)
at
com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)
at
com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:470)
at
com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:170)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:534)

Microsoft has said that they have not made any changes on their end. My
UNIX team tells me no changes have been made there (and I believe them).

I've done quite a few searches against these errors. Everything seems to
be pointing to a certificate issue on my end. But I'm not really sure
exactly what I need to do to update it. From what I can tell, I need to
make the change to the cacerts file at: /usr/java142_07/jre/lib/security.
I'm afraid the instructions for updating or creating these certs are a bit
hazy. And the manual from Remedy is next to useless (due to the multiple
methodologies to do this thing). Could somebody point me in the right
direction? Do I need a cert from Microsoft? Or is this something I need
to get from somewhere else?

Any suggestions would be greatly appreciated!
--

Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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"Where the Answers Are, and have been for 20 years"

Re: Email Struggles

2015-10-19 Thread Warren R. Baltimore II

Problem is, I can't find a cert that expired on that day!  In fact, none of
them are set to expire this year.

On Mon, Oct 19, 2015 at 9:15 AM, <tboot...@objectpath.com> wrote:

> Warren:
>
> Sounds like your cert has expired on your server that is running the
> Remedy Email client.  All certs have an expiry date.  You will have to go
> to your server management group and have them re-issue the cert for this
> server (from your cert provider, whomever that is).  Then, you can install
> it on your server and you should be golden.
>
>
>
> You should also have them check the expiry date of the Microsoft 365
> server certificate as well... :-)
>
>
>
> Terry
>
>
>
>
>
>
> On 2015-10-19 08:32, Warren R. Baltimore II wrote:
>
> **
> ARS 6.3 patch 16
> Solaris SunOS 5.10
> Java SDK 1.4.2_07
>
> I'm having a problem.
>
> I connect using IMAP4 to a Microsoft 365 server to download my email.
> I've been using this method for a couple of years now without problems.
> Prior to that, I had been using MBOX.  I have been supporting this server
> for 7 years now and not once have I loaded a certificate for SSL.
>
> On Wednesday evening, my server stopped downloading email from Office
> 365.  In the aremaild.sh_log file, I see the following error:
>
>
> Oct 19, 2015 7:55:27 AM com.sun.mail.imap.IMAPStore protocolConnect
> SEVERE: sun.security.validator.ValidatorException: No trusted certificate
> found;
>   nested exception is:
> javax.net.ssl.SSLHandshakeException:
> sun.security.validator.ValidatorException: No trusted certificate found
> javax.mail.MessagingException: sun.security.validator.ValidatorException:
> No trusted certificate found;
>   nested exception is:
> javax.net.ssl.SSLHandshakeException:
> sun.security.validator.ValidatorException: No trusted certificate found
> at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)
> at javax.mail.Service.connect(Service.java:233)
> at javax.mail.Service.connect(Service.java:134)
> at
> com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)
> at
> com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:470)
> at
> com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:170)
> at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
> at java.lang.Thread.run(Thread.java:534)
>
>
>  Microsoft has said that they have not made any changes on their end.  My
> UNIX team tells me no changes have been made there (and I believe them).
>
> I've done quite a few searches against these errors.  Everything seems to
> be pointing to a certificate issue on my end.  But I'm not really sure
> exactly what I need to do to update it.  From what I can tell, I need to
> make the change to the cacerts file at:  /usr/java142_07/jre/lib/security.
> I'm afraid the instructions for updating or creating these certs are a bit
> hazy.  And the manual from Remedy is next to useless (due to the multiple
> methodologies to do this thing).  Could somebody point me in the right
> direction?  Do I need a cert from Microsoft?  Or is this something I need
> to get from somewhere else?
>
> Any suggestions would be greatly appreciated!
> --
>
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>


-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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"Where the Answers Are, and have been for 20 years"

Remedy 9.x and Amazon Web Services

2015-10-13 Thread Warren R. Baltimore II

I was curious if anyone out there has attempted an install of version 9 in
the AWS EC2 environment?  We are currently building a proof of concept
installation using ARS 9.x, ITSM 9 and SSO.  The developer who is working
on the project has run into a myriad of issues.  The problems he is having
tend to be around broken installers, but he is also having a devil of a
time getting the CMDB to work on one of the servers.

Our organization is on a path to move to Amazon here in the next year, but
the problems we are having right now are a bit concerning.  He has spent
days trying to get this up and running.

Has anyone out there been able to do this?

Do you know if BMC tests Remedy in the AWS environment?

Love to hear from you!

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: ITSM 9 Smart Reporting and Amazon Web Services

2015-09-25 Thread Warren R. Baltimore II

Thanks Levi!  I'll forward this to my partner.

Warren

On Thu, Sep 24, 2015 at 10:13 PM, Lippincott, Levi (OMA-GIS) <
levi.lippinc...@interpublic.com> wrote:

> **
>
> Warren,
>
>
>
> I was installing Smart Reporting 9 SP1 and ran into a similar issue. The
> error messages I was getting were not as clear as they should have been.
>
>
>
> After a few days dealing with support and them talking to the developers
> of the install package we were able to get my install to work by having the
> server name FQDN in the host and then for the DB name something with no
> spaces or special characters, and then the instance name we had to put the
> server short name. Once we did that the install worked.
>
>
>
> Maybe that will work for you, my host name had periods but no dashes. So
> you might still be stuck, hope that helps.
>
>
>
> *Levi Lippincott / *Remedy Administrator
>
>
>
> +1 402 561 7014 office
>
> +1 402 321 5421 mobile
>
> levi.lippinc...@interpublic.com
>
>
>
> *Interpublic Group*  6825 Pine Street, Omaha, NE 68106
>
>
>
> *"Talent is a Gift; But Character is a Choice." -Matt Grotewold-*
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
> *Sent:* Thursday, September 24, 2015 6:30 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* ITSM 9 Smart Reporting and Amazon Web Services
>
>
>
> **
>
> Wondering if anyone out there has had a similar issue.
>
> We are installing the whole ARS9/itsm 9 suite on a Virtual Server from
> Amazon Web Services.
>
> It's ITSM 9 patch 1 on Windows 2012 operating system connecting to SQL
> 2010 (I thinkmay be wrong about that last bit).
>
> Anyway, my partner has discovered a bug with the installer for Smart
> Reporting.  Evidently the Servername cannot have any special characters in
> the install setup process.  Now, while our servername is clean in that
> regards, the FQDN is full of periods and dashes which breaks the install.
> We can't figure out a way around this?  My buddy is pulling his hair out
> trying to figure this one out.
>
>
> --
>
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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"Where the Answers Are, and have been for 20 years"

Re: Prevent User from using Client Tool

2015-09-25 Thread Warren R. Baltimore II

HA HA!  I love it!

If you can't do the timedon't do the crime!

:-p

On Thu, Sep 24, 2015 at 3:07 PM, Jason Miller <jason.mil...@gmail.com>
wrote:

> **
> If you want to be a bit nasty but not alter their machine you can have a
> Filter that looks for $CLIENT-TYPE$ = 3 that has Run Process:
> Application-Invalidate-User.
>
> Then they can't get back in until somebody resets/clears the password in
> the User form. And it is a filter so there is no playing goofy games to get
> around it.
>
> Jason
>
> On Thu, Sep 24, 2015 at 5:36 AM Pierson, Shawn <
> shawn.pier...@energytransfer.com> wrote:
>
>> **
>>
>> For that matter, why not do an Active Link with a Run Process that calls
>> the wmic command to uninstall it.  I forget the exact syntax but I’m sure
>> it is easily found on Google.  Something like:
>>
>>
>>
>> C:\> wmic product where “description=’BMC Remedy Action Request System
>> 7.6.4’ “ uninstall
>>
>>
>>
>> I don’t know if it can uninstall the client if it’s actually running, so
>> maybe the idea would be to have one action kick off the uninstaller and
>> immediately after it exit the app you suggested.
>>
>>
>>
>> That being said, I find the User Tool to be completely essential to
>> working with Remedy as an administrator.  Without it, RBE would be
>> unsupportable, for example since it doesn’t work right in the Mid Tier.
>>
>>
>>
>> Thanks,
>>
>>
>>
>> *Shawn Pierson *
>>
>> Remedy Developer | Energy Transfer
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
>> *Sent:* Wednesday, September 23, 2015 3:59 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Prevent User from using Client Tool
>>
>>
>>
>> **
>>
>> Keith,
>>
>> Create a shared workflow that fires on window open of your main forms.
>> Check the $CLIENT_TYPE$ keyword and any time the client type = 3, display a
>> message saying that they aren't authorized to use that tool anymore, and
>> then do an 'Exit App' run-process, which will shut down the client...
>>
>>
>>
>> On Wed, Sep 23, 2015 at 2:43 PM, Sinclair, Keith <
>> ksincl...@shoppertrak.com> wrote:
>>
>> **
>>
>> Is there a really good way to prevent users from using the User Tool?
>>
>>
>>
>> We have removed the tool from new laptop builds, images, etc. However,
>> there are some people who refuse to give up the tool unless we pry it from
>> their cold dead hands. These people are also downloading and reinstalling
>> the client when we do remove it.
>>
>>
>>
>> So, what is a great way of preventing them from using it in the first
>> place? I know I am not alone in the forcing of users away from the tool.
>>
>>
>>
>> Thanks,
>>
>>
>>
>> *Keith Sinclair*
>>
>> Remedy Development
>>
>> ShopperTrak Chicago, USA
>>
>> *O* 312.676.8289
>>
>> ksincl...@shoppertrak.com | shoppertrak.com
>>
>> *Retail Profitability, Improved.*
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> Private and confidential as detailed here
>> <http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot
>> access hyperlink, please e-mail sender.
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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ITSM 9 Smart Reporting and Amazon Web Services

2015-09-24 Thread Warren R. Baltimore II

Wondering if anyone out there has had a similar issue.

We are installing the whole ARS9/itsm 9 suite on a Virtual Server from
Amazon Web Services.

It's ITSM 9 patch 1 on Windows 2012 operating system connecting to SQL 2010
(I thinkmay be wrong about that last bit).

Anyway, my partner has discovered a bug with the installer for Smart
Reporting.  Evidently the Servername cannot have any special characters in
the install setup process.  Now, while our servername is clean in that
regards, the FQDN is full of periods and dashes which breaks the install.
We can't figure out a way around this?  My buddy is pulling his hair out
trying to figure this one out.

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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Users not being released from server....

2015-09-03 Thread Warren R. Baltimore II

ARS 6.3, ITSM 5.5
Oracle 10x
SunOS

I've got a strange one folks, not really sure how to approach it.

2 days ago, something funky happened to my database.  Not really sure what
it was, but the DBA was able to eventually restore it.

Anyhoo

Ever since then, I have 2 users (that I am aware of) who cannot log in
using the WUT (7.6.03) without first getting the

 "it appears that you are already logged into the system. Would you like us
to reset your account? (All reset requests will be tracked and you will
need to relogin)" message.


When I check the License console, they are not showing as logged in.
Additionally, if they click "Yes", it closes the client, but they continue
to get blocked with the message.  If, however, they just click the "x" on
the message window and go through this 3 times, they get in!


Remedy has been shut down and restarted on this machine twice, but they
continue to be blocked.  I considered using ARRELOAD, but I'm not sure that
will affect this situation.


Anybody have any ideas?

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: Users not being released from server....

2015-09-03 Thread Warren R. Baltimore II

I forgot to mentionI tried that!  No go.  I also did a modify all to
the entire User base to refresh the user cache without luck.

On Thu, Sep 3, 2015 at 11:42 AM, Drew Shuller <drew.shul...@gmail.com>
wrote:

> ** I seem to remember this problem but I can't remember what we did to fix
> it.
>
> Maybe delete and recreate the User record?
>
> Drew
> Honduras
>
>
> On Thu, Sep 3, 2015 at 9:02 AM, Warren R. Baltimore II <
> warrenbaltim...@gmail.com> wrote:
>
> **
>
> ARS 6.3, ITSM 5.5
> Oracle 10x
> SunOS
>
> I've got a strange one folks, not really sure how to approach it.
>
> 2 days ago, something funky happened to my database.  Not really sure what
> it was, but the DBA was able to eventually restore it.
>
> Anyhoo
>
> Ever since then, I have 2 users (that I am aware of) who cannot log in
> using the WUT (7.6.03) without first getting the
>
>
>
>
>
>
>
>
>
>
>
>
>  "it appears that you are already logged into the system.
> Would you like us to reset your account? (All reset requests will be
> tracked
> and you will need to relogin)" message.
>
>
> When I check the License console, they are not showing as logged in.
> Additionally, if they click "Yes", it closes the client, but they continue
> to get blocked with the message.  If, however, they just click the "x" on
> the message window and go through this 3 times, they get in!
>
>
> Remedy has been shut down and restarted on this machine twice, but they
> continue to be blocked.  I considered using ARRELOAD, but I'm not sure that
> will affect this situation.
>
>
> Anybody have any ideas?
>
>
>
>
>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> --
> Sent from MetroMail
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
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Remedy Developer
410-533-5367

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Re: What is it about the ARSlist that keeps you here rather than Communities

2015-08-18 Thread Warren R. Baltimore II

Daniel,

While I do utilize the community a bit (not much) it's a simple thing for
me.  This is easier, it is tried and true.  Frankly, I find the whole
community site a horrid pain.  Very confusing and not user friendly.

On Tue, Aug 18, 2015 at 2:51 PM, Pierson, Shawn 
shawn.pier...@energytransfer.com wrote:

 **

 I’m not extremely active because I am juggling several major projects at
 the moment but I’d like to chime in for this.  Also, thank you for
 maintaining the list and keeping it available to us this long.



 *Why are you more active here?



 I’m not especially active on either forum at the moment because of my
 workload, but I read the ARSList on a regular basis because it’s easier.



 *What makes the ARSlist different\unique\special versus Communities.



 This is much easier to use for me.  I feel like part of the problem is how
 things have to be categorized on BMCDN to a very granular degree.  It’s not
 hard to use, but requires a little more thought than an email does.  Plus,
 there is the “sticky” aspect that I see things appear here from people that
 I know are knowledgeable.  Email is also a lot easier to consume so I can
 passively scan large volumes of ARSList postings where I can’t do that on
 BMCDN.



 *Do you miss the ARSlist Awards and sessions or see this list as a
 commodity now and just want to use it.



 I’ve never really participated in the awards either way.  I think
 community building is great but I barely have much time to participate.



 Thanks,



 *Shawn Pierson *

 Remedy Developer | Energy Transfer
 Private and confidential as detailed here
 http://www.energytransfer.com/mail_disclaimer.aspx. If you cannot
 access hyperlink, please e-mail sender.
 _ARSlist: Where the Answers Are and have been for 20 years_




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Re: Security issue with 7.6.04 sp5 midtier

2015-07-23 Thread Warren R. Baltimore II

As I expected, no Hot Fix will be forthcoming for a pretty good reason
It required a major re-work that gave us v 8.x!  I'm ok with that one.
We'll probably just stick with our workaround as we are hoping to move off
this platform and onto 9 sometime in the next year.

On Wed, Jul 22, 2015 at 4:14 PM, LJ LongWing lj.longw...@gmail.com wrote:

 **
 Wellbased on my understanding of 'Limited Support', it essentially
 means that they reserve the right to tell you to go take a hike if they
 feel like it...and it sounds like that's exactly what they have done.  What
 you might try is setup some new Remedy 9 Mid-Tier servers...they should
 work just fine against the 7.6.04 App servers, should be a very minimal
 config/upgrade...and will likely get you past this particular hurdle
 without much pain...and have the advantage of moving you down the road of
 upgrade just a bit :)

 On Wed, Jul 22, 2015 at 12:21 PM, Warren R. Baltimore II 
 warrenbaltim...@gmail.com wrote:

 **
 I'm wondering if anyone out there is ars list land has come across this
 issue

 We are on Windows 2008 boxes.  We have 3 app servers and 3 web servers.
 Each run on their own virtual device.

 Load balancing is conducted by an F5 Load Balancer.

 Starting sometime in the last week (most likely the weekend) our users
 started encountering enourmous wait times logging into Remedy.  Each time
 would take around 4 minutes!  Needless to say, they weren't pleased.

 It took about a day and a half, but we finally worked the issue down to
 the load balancer our infrastructure provider uses.  What happened is that
 a meta tag that is part of each Remedy form - meta
 http-equiv=\X-UA-Compatible\ content=\IE=5\.  The load balancers IDS
 had sometime in the last month had an update that added a rule blocking IE5
 content.  We're not sure why it didn't actually start blocking this stuff
 until now, but it did.

 Now, our provider was able to change the rule so that it merely logs the
 usage and does not block it, so we are now back to normal operations, but
 it leaves open a potential security hole, and they are understandably
 resistant to leaving that open.

 When I spoke with BMC, I got back a response that there would be no more
 Hotrfixes for 7.6.04!  That took me back a bit given the fact that we're in
 limited support until 1/2017!  Now, I pushed back (lightly) and they are
 talking it over, so I'm not getting myself to worked up just yet.  But I am
 curious if anyone else is having this issue.  We're not that unusual in our
 setup.

 Anyone else?

 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367
  _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_




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Remedy Developer
410-533-5367

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Security issue with 7.6.04 sp5 midtier

2015-07-22 Thread Warren R. Baltimore II

I'm wondering if anyone out there is ars list land has come across this
issue

We are on Windows 2008 boxes.  We have 3 app servers and 3 web servers.
Each run on their own virtual device.

Load balancing is conducted by an F5 Load Balancer.

Starting sometime in the last week (most likely the weekend) our users
started encountering enourmous wait times logging into Remedy.  Each time
would take around 4 minutes!  Needless to say, they weren't pleased.

It took about a day and a half, but we finally worked the issue down to the
load balancer our infrastructure provider uses.  What happened is that a
meta tag that is part of each Remedy form - meta
http-equiv=\X-UA-Compatible\ content=\IE=5\.  The load balancers IDS
had sometime in the last month had an update that added a rule blocking IE5
content.  We're not sure why it didn't actually start blocking this stuff
until now, but it did.

Now, our provider was able to change the rule so that it merely logs the
usage and does not block it, so we are now back to normal operations, but
it leaves open a potential security hole, and they are understandably
resistant to leaving that open.

When I spoke with BMC, I got back a response that there would be no more
Hotrfixes for 7.6.04!  That took me back a bit given the fact that we're in
limited support until 1/2017!  Now, I pushed back (lightly) and they are
talking it over, so I'm not getting myself to worked up just yet.  But I am
curious if anyone else is having this issue.  We're not that unusual in our
setup.

Anyone else?

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Now to the real post.... Right Answers

OKIn the hopes that any snickering has subsided from my last post

I've been asked to perform the administrative tasks to install Right
Answers in our ITSM 7.6.04 installation.  One of the first items in the
instructions (*Remedy Web Services Integration to RightAnswers
Portals...The Basics*) is to make changes to the HPD:Help Desk form in Base
Development mode - *If Neccesary.*

Now this seems a bit counter-intuitive to me.  As I understand the whole
concept of Base Development v. Best Practice Customization, when making
a change to the base form without the use of overlays, then there is a
better then good chance that when I do an upgrade, I'm going to lose that
change.

Am I missing something?  I should be doing this on an overlay.  Correct?

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Misses the point

From today's Columbus Dispatch:
*Buying the constitution *

*Big money, not popular demand, is what drives the marijuana proposal*

*The haphazard signature-gathering effort by backers of a
marijuana-legalization ballot issue suggests something other than a
grass-roots clamor to bring legalized pot to Ohio.*

*And the cities and townships where backers of the issue propose to set up
their government-sanctioned-monopoly pot farms don’t seem exactly
enthusiastic about that prospect.*

*All in all, the lurching campaign effort shows ResponsibleOhio’s proposal
for what it is: a bid to use the mechanics of state government — and,
thereby, voters — to create an insider business opportunity for a handful
of people. The campaign is driven not by popular demand, but by the big
money of the investors who stand to profit.*

*If a genuine grass-roots group of Ohioans wanted to see marijuana
legalized for medical or recreational use, nothing would stop them from
circulating petitions in support of that effort. But despite
ResponsibleOhio’s complaint that lawmakers have been ignoring a burning
desire for years, that supposed desire hasn’t inspired very many people to
volunteer to pass petitions.*

*To get the proposed amendment onto the November ballot, the group is
paying people to circulate petitions. To be fair, few groups could muster
the hundreds of thousands of valid signatures needed by using volunteers
alone; many turn to paid circulators. And ResponsibleOhio’s paid
circulators certainly aren’t the first to turn in lots of flawed
signatures.*

*But, a spot check at county boards of elections shows a remarkably shoddy
effort by ResponsibleOhio’s circulators: As of Friday, major counties were
finding more than half of the signatures invalid for one reason or another.
At this rate, when the counting is done, the group won’t have the 305,591
valid signatures required to make the ballot, even though it collected more
than double the number. (If that happens, Ohio law allows a 10-day “cure
period” for petitioners to try to get the additional signatures needed.)*

*In Franklin County, as of Tuesday, only 40 percent of 113,000 signatures
counted so far were valid. About 26,000 people weren’t registered to vote
at the address they listed on the petition; 23,000 weren’t registered at
all. About 7,800 were duplicates and 2,600 were deemed “not genuine.*

*Circulators with any commitment to the cause they’re pushing, beyond a
per-signature payment, tend to try a lot harder to get valid signatures.*

*The pushback from communities that stand to host the constitutionally
protected pot farms is more evidence that ResponsibleOhio’s heavy-handed
approach is unwise. If the proposal was simply to make marijuana
cultivation legal, prospective growers might emerge naturally and work with
local officials and residents to win them over.*

*Instead, ResponsibleOhio’s investors secured rights to properties in 10
locations around the state and wrote a constitutional amendment that would
give them exclusive rights and hamper local government’s ability to get in
their way.*

*It’s no wonder Ohioans — those who actually have kept up their voting
registrations and are concerned about their communities — aren’t the ones
driving this self-serving scheme.*
What the editorial board of the Dispatch seem to not understand is a simple
fact

If you smoke a lot of dope, you tend to do shit half - assed!

I refer you to a certain brother who liked to build shit in his room...but
never seemed to finish!

:-p

-- 
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Remedy Developer
410-533-5367

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Re: Now to the real post.... Right Answers

Thanks folks!  Tauf, I think I agree.  I suspect this is just a fine
example of poorly worded instructions.

On Thu, Jul 16, 2015 at 8:04 AM, Tauf Chowdhury taufc...@gmail.com wrote:

 **
 I think the if necessary is for installations where Overlays have not
 yet been implemented. For example, they may have gone live without using
 overlays and done other customizations in base dev mode and that is how
 they are operating.
 If you're already using overlays and developing in BP mode, then you
 should use overlays if applicable.

 Sent from my iPhone

 On Jul 16, 2015, at 7:50 AM, Warren R. Baltimore II 
 warrenbaltim...@gmail.com wrote:

 **
 OKIn the hopes that any snickering has subsided from my last post

 I've been asked to perform the administrative tasks to install Right
 Answers in our ITSM 7.6.04 installation.  One of the first items in the
 instructions (*Remedy Web Services Integration to RightAnswers
 Portals...The Basics*) is to make changes to the HPD:Help Desk form in
 Base Development mode - *If Neccesary.*

 Now this seems a bit counter-intuitive to me.  As I understand the whole
 concept of Base Development v. Best Practice Customization, when making
 a change to the base form without the use of overlays, then there is a
 better then good chance that when I do an upgrade, I'm going to lose that
 change.

 Am I missing something?  I should be doing this on an overlay.  Correct?

 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367
  _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
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Remedy Developer
410-533-5367

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Re: Misses the point

Apologies folks!  Sent to the wrong list.

But my premise stands!

On Thu, Jul 16, 2015 at 7:36 AM, Warren R. Baltimore II 
warrenbaltim...@gmail.com wrote:

 From today's Columbus Dispatch:
 *Buying the constitution *

 *Big money, not popular demand, is what drives the marijuana proposal*

 *The haphazard signature-gathering effort by backers of a
 marijuana-legalization ballot issue suggests something other than a
 grass-roots clamor to bring legalized pot to Ohio.*

 *And the cities and townships where backers of the issue propose to set up
 their government-sanctioned-monopoly pot farms don’t seem exactly
 enthusiastic about that prospect.*

 *All in all, the lurching campaign effort shows ResponsibleOhio’s proposal
 for what it is: a bid to use the mechanics of state government — and,
 thereby, voters — to create an insider business opportunity for a handful
 of people. The campaign is driven not by popular demand, but by the big
 money of the investors who stand to profit.*

 *If a genuine grass-roots group of Ohioans wanted to see marijuana
 legalized for medical or recreational use, nothing would stop them from
 circulating petitions in support of that effort. But despite
 ResponsibleOhio’s complaint that lawmakers have been ignoring a burning
 desire for years, that supposed desire hasn’t inspired very many people to
 volunteer to pass petitions.*

 *To get the proposed amendment onto the November ballot, the group is
 paying people to circulate petitions. To be fair, few groups could muster
 the hundreds of thousands of valid signatures needed by using volunteers
 alone; many turn to paid circulators. And ResponsibleOhio’s paid
 circulators certainly aren’t the first to turn in lots of flawed
 signatures.*

 *But, a spot check at county boards of elections shows a remarkably shoddy
 effort by ResponsibleOhio’s circulators: As of Friday, major counties were
 finding more than half of the signatures invalid for one reason or another.
 At this rate, when the counting is done, the group won’t have the 305,591
 valid signatures required to make the ballot, even though it collected more
 than double the number. (If that happens, Ohio law allows a 10-day “cure
 period” for petitioners to try to get the additional signatures needed.)*

 *In Franklin County, as of Tuesday, only 40 percent of 113,000 signatures
 counted so far were valid. About 26,000 people weren’t registered to vote
 at the address they listed on the petition; 23,000 weren’t registered at
 all. About 7,800 were duplicates and 2,600 were deemed “not genuine.*

 *Circulators with any commitment to the cause they’re pushing, beyond a
 per-signature payment, tend to try a lot harder to get valid signatures.*

 *The pushback from communities that stand to host the constitutionally
 protected pot farms is more evidence that ResponsibleOhio’s heavy-handed
 approach is unwise. If the proposal was simply to make marijuana
 cultivation legal, prospective growers might emerge naturally and work with
 local officials and residents to win them over.*

 *Instead, ResponsibleOhio’s investors secured rights to properties in 10
 locations around the state and wrote a constitutional amendment that would
 give them exclusive rights and hamper local government’s ability to get in
 their way.*

 *It’s no wonder Ohioans — those who actually have kept up their voting
 registrations and are concerned about their communities — aren’t the ones
 driving this self-serving scheme.*
 What the editorial board of the Dispatch seem to not understand is a
 simple fact

 If you smoke a lot of dope, you tend to do shit half - assed!

 I refer you to a certain brother who liked to build shit in his room...but
 never seemed to finish!

 :-p

 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367




-- 
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Remedy Developer
410-533-5367

___
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Re: Now to the real post.... Right Answers

Misi,

I'm curious, why would you avoid the overlays?  Is it because of the added
complexity it adds to upgrades?

On Thu, Jul 16, 2015 at 7:55 AM, Misi Mladoniczky m...@rrr.se wrote:

 Hi,

 You should work in Best Practice Mode and try to use Custom objects as
 much as
 possible instead of modifying with Overlay.

 For example you might create a Custom Display-Only form that perfrorms
 most of
 the logic, and the create a custom filter attached to the HPD:HelpDesk form
 that calls the Custom form using a Service Action.

 But if you need to store a foreign key or something, just go ahead and
 create
 an overlay and add your extra field.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

  OKIn the hopes that any snickering has subsided from my last post
 
  I've been asked to perform the administrative tasks to install Right
  Answers in our ITSM 7.6.04 installation.  One of the first items in the
  instructions (*Remedy Web Services Integration to RightAnswers
  Portals...The Basics*) is to make changes to the HPD:Help Desk form in
 Base
  Development mode - *If Neccesary.*
 
  Now this seems a bit counter-intuitive to me.  As I understand the whole
  concept of Base Development v. Best Practice Customization, when
 making
  a change to the base form without the use of overlays, then there is a
  better then good chance that when I do an upgrade, I'm going to lose that
  change.
 
  Am I missing something?  I should be doing this on an overlay.  Correct?
 
  --
  Warren R. Baltimore II
  Remedy Developer
  410-533-5367
 
 
 ___
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 Where the Answers Are, and have been for 20 years




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Remedy Developer
410-533-5367

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Re: Fed Ex

2015-07-13 Thread Warren R. Baltimore II

Thanks Randeep!
 On Jul 13, 2015 6:05 PM, Randeep Atwal ratwals...@gmail.com wrote:

 **
 Hi Warren

 Did not build one, but they do have various options when I discussed it
 way back with them

 Since you mention shipping and print labels, one of their solutions is
 installing Fedex shipping software on your shipping staffs PC's.  Then they
 configure an OBDC driver on that software that can connect flexibly to your
 Remedy instance and query and retrieve data (such as Contents, Address,
 flexible field mapping against a form (or forms, if you join them together)
 you have in Remedy that indicate what to be shipped.

 So you could essentially provide your reference number to a ticket/request
 id for any form in Remedy that captures your shipping details, and it
 transfers it to Fedex.

 They provide this free (stickiness for their service)

 So I'd suggest you contact Fedex and they will put someone in touch with
 you to do a proof of concept based on my experience.  (The more your
 volume, they will recommend the options)


 On Mon, Jul 13, 2015 at 2:39 PM, Warren R. Baltimore II 
 warrenbaltim...@gmail.com wrote:

 **
 Has anyone built an integration with FEDEX web services?  I was just
 asked if I could build something.  I assume that FedEX has a web service
 that can be consumed.  I thought It would be a good thing to start by
 asking the folks here if they have done it, what there experience was like
 and what kind of information are they able to get.

 I would want to be able to set up shipping and print labels.  But I would
 also like to be able to track packages based on a shipping tracking label.

 Any insight would be most appreciated.

 ARS / ITSM 7.6.04.

 Warren

 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367
  _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_

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Fed Ex

2015-07-13 Thread Warren R. Baltimore II

Has anyone built an integration with FEDEX web services?  I was just asked
if I could build something.  I assume that FedEX has a web service that can
be consumed.  I thought It would be a good thing to start by asking the
folks here if they have done it, what there experience was like and what
kind of information are they able to get.

I would want to be able to set up shipping and print labels.  But I would
also like to be able to track packages based on a shipping tracking label.

Any insight would be most appreciated.

ARS / ITSM 7.6.04.

Warren

-- 
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Remedy Developer
410-533-5367

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Re: Notificationn with ARTask problems

2015-03-30 Thread Warren R. Baltimore II

YAY!

Thanks LJ!

:-)

On Mon, Mar 30, 2015 at 4:24 PM, LJ LongWing lj.longw...@gmail.com wrote:

 **

 Nope, two different properties of the action
 On Mar 30, 2015 2:19 PM, Warren R. Baltimore II 
 warrenbaltim...@gmail.com wrote:

 **
 Wouldn't that also prevent the URL from being attached?

 On Mon, Mar 30, 2015 at 4:16 PM, LJ LongWing lj.longw...@gmail.com
 wrote:

 **

 Warren,
 That is a property of the filter with the notification action, modifying
 that filter and unveiling the box for the task should do it.
 On Mar 30, 2015 2:03 PM, Warren R. Baltimore II 
 warrenbaltim...@gmail.com wrote:

 **
 Currently, when one of the canned notifications goes to our users from
 ITSM 7.6.04, patch1, the email includes the hyperlink URL to the underlying
 request (good) but it also includes the ARTask shortcut to the the Client
 version (bad).  Is there a way to remove that ARTask without removing the
 url.  Since the WUT is no longer used, I'm not even sure why it is in 
 there!

 Windows 2008 R2 server
 MS SQL 2008

 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367
  _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_




 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367
  _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_




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Remedy Developer
410-533-5367

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Notificationn with ARTask problems

2015-03-30 Thread Warren R. Baltimore II

Currently, when one of the canned notifications goes to our users from ITSM
7.6.04, patch1, the email includes the hyperlink URL to the underlying
request (good) but it also includes the ARTask shortcut to the the Client
version (bad).  Is there a way to remove that ARTask without removing the
url.  Since the WUT is no longer used, I'm not even sure why it is in there!

Windows 2008 R2 server
MS SQL 2008

-- 
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Remedy Developer
410-533-5367

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Re: Notificationn with ARTask problems

2015-03-30 Thread Warren R. Baltimore II

Wouldn't that also prevent the URL from being attached?

On Mon, Mar 30, 2015 at 4:16 PM, LJ LongWing lj.longw...@gmail.com wrote:

 **

 Warren,
 That is a property of the filter with the notification action, modifying
 that filter and unveiling the box for the task should do it.
 On Mar 30, 2015 2:03 PM, Warren R. Baltimore II 
 warrenbaltim...@gmail.com wrote:

 **
 Currently, when one of the canned notifications goes to our users from
 ITSM 7.6.04, patch1, the email includes the hyperlink URL to the underlying
 request (good) but it also includes the ARTask shortcut to the the Client
 version (bad).  Is there a way to remove that ARTask without removing the
 url.  Since the WUT is no longer used, I'm not even sure why it is in there!

 Windows 2008 R2 server
 MS SQL 2008

 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367
  _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Reporting question

2015-03-17 Thread Warren R. Baltimore II

Thanks all!  I was aware of the pre built using the advanced query bar.
This customer wanted them built directly into the report, and unless it's a
crystal or Birt report, that isn't going to happen.

a well..

On Tue, Mar 17, 2015 at 2:03 PM, Patrick Zandi remedy...@gmail.com wrote:

 **
 I was looking for that.. myself..

 On Tue, Mar 17, 2015 at 2:00 PM, Frank Caruso caruso.fr...@gmail.com
 wrote:

 Not sure if this helps but you can create Advanced searches which do
 prompt for parameters. In the advanced bar you can type the following:

 'Submit Date' = $Enter Start Date$ and 'Submit Date' = $End Date$

 When you run this a dialog box will appear asking for the dates. After
 the query is run you can then save the Search. The next time you run it the
 parameter dialog will appear.

 HTH

 Frank Caruso


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




 --
 Patrick Zandi
  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Reporting question

2015-03-17 Thread Warren R. Baltimore II

ARS 7.6.04
ITSM 7.6.04

We just moved off of an ARS 6.3 client based installation.  I am now
getting a ton of questions about reporting.  The Mid Tier manuals
appendixes infer that you can still build reports with embedded
qualifications that use parameters.  However whenever I try to do it, I get
an error.

I'd like to be able to do something like 'Submit Date' = $StartDateHere$
AND 'Submit Date'  $EndDate+1Here$.

This was never an issue in the client, but now...whoo boy!  I've got a
helpdesk staffer who is in charge of creating reports that he is sharing
with his management, but they hate the fact that they have to run a search,
select records, then choose a report.  They want to be able to just run the
report from the report console and be prompted for the variables.

I know it's possible with the BIRT tool, but we're just not there yet.

Any help would be appreciated.

Warren

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: USER_CACHE Problems

2015-02-17 Thread Warren R. Baltimore II

That's the beauty of an inherited system!  You get to play Tomb Raider
everytime you run into a problem.  This one was just plain weird because I
NEVER would have thought to look for workflow.  Like Doug said earlier,
this isn't supposed to be an issue at that level!

Soon this thing is going to be retired

I will not shed a tear!

On Mon, Feb 16, 2015 at 4:41 PM, Joe D'Souza jdso...@shyle.net wrote:

 **

 Mine too. It brings out my “Sheldon-ism” when I see some developers leave
 a fully developed system with the default note, warning and error number
 which makes it that much more harder to trace the cause of these messages.



 I have an approach with those numbers that tells me 1) if it was a filter
 or active link, 2) which form it might be originating from (which is very
 useful if the error is from some other forms happening from a push or set
 field to or from some other form) and 3) identifies it right off the bat if
 it’s a note, warning or error (as some users have a difficult time
 reporting these messages accurately).



 Just that number should be able to convey information such as this and
 other information if possible. Sometimes it may need additional info such
 as what kind of a client it is coming from, etc. So depending on your need,
 it is a nice idea to design message numbers that tell you a brief story.



 My 2 cents.



 Joe


  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Rick Westbrock
 *Sent:* Monday, February 16, 2015 10:08 AM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: USER_CACHE Problems



 This is a great example of why I always create unique custom error
 messages and store them in a form so that I can easily reference them. One
 of my pet peeves is re-using message numbers (especially the default value)
 for multiple unrelated functions.



 -Rick



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Mueller, Doug
 *Sent:* Saturday, February 14, 2015 1:12 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: USER_CACHE Problems



 **

 Warren,



 Just to confirm behavior.



 The AR System does not record anywhere in the DB where you are logged in
 from.  So, there is no relationship here to USER_CACHE or anything else.
 There is an in memory list of connections.  That in memory list is what
 holds where you are connected from and would complain if it was different
 systems.  No amount of reloading or resetting or reviewing or anything of
 the user_cache table would have made any difference – and you found that
 out.



 IF the error was being caused by something within Remedy itself,
 restarting the system would have cleared this in memory list and corrected
 the problem.



 Nowhere in our logic do we have workflow that records where a user is
 logging in from.  The logic you found is custom logic as you suspected.  It
 looks like whoever implemented it coopted our error message and issued the
 same error as we would issue.



 I am glad that you found the custom logic causing the problem in this
 situation.



 Doug Mueller



 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Warren
 R. Baltimore II
 *Sent:* Friday, February 13, 2015 10:00 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: USER_CACHE Problems



 **

 Well  You guys all rock.  But it turned out to be workflow related!

 I don't know if this is out of the box, but there are some active links
 that fire when a person first logs in to my system and checks if they
 logged in from some where else.  My suspicion is that it is custom and
 related to the addition of a government warning that pops up when a user
 first logs in.  This workflow checks a form to see if a person is still
 logged in.  There is some workflow that is supposed to delete the form
 entry when you log out, but because of the initial dbase issues I was
 having, that didn't happen for these 2 users (supposition on my part).
 This is separate from whatever process Remedy installed to check the
 licensing requirements, but it gives the same error message when tripped!
 Once I deleted the 2 users entries from this form, they were able to log in
 without issue (without the admin privs).  Problem solved.

 I've been here for 6 years almost, and this is the first time I've run
 into this!

 Thank you again for everyone's kind suggestions.  I now know more about
 how Remedy cache's users then I ever thought possible!

 Take care!

 Warren



 On Fri, Feb 13, 2015 at 12:22 PM, Joe D'Souza jdso...@shyle.net wrote:

 **

 Great point..



 With a recent Windows update, my outlook client using pop/smtp to connect
 to my mail server, would not connect to the incoming mail server.



 Ptroblem turned out to be outlook no longer likes IPv6 to be enabled at
 the time of an initial connect. So I have to disable IPv6, have outlook
 connect

Re: USER_CACHE Problems

2015-02-13 Thread Warren R. Baltimore II

 or authentication string for an existing user
  
   The password you have specified for the user name is not recognized.
 The
   problem can be
  
   either with the password or with the authentication string (if using
 NT
   authentication, the
  
   authentication string is the NT domain) or both. Enter the password
  defined
   for this user
  
   name to access the system as that user.
  
   I've used both Demo with a Fixed license and Admin privs. as well as
 my
  own
   user id that also has admin privs.  Am I missing something?
  
  
  
  -Original Message-
   On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote:
  
   The logged in status for a user is only in memory (not stored in the
   database) so have you restarted the AR System?
  
   When using the arreload utility make sure to turn off the max number
 of
   records returned limit (if you have one set on the server) before
  running
   or you will only get that number of users loaded into the user_cache
  
   Fred
  
   -Original Message-
   From: Action Request System discussion list(ARSList) [mailto:
   arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
   Sent: Thursday, February 12, 2015 7:58 AM
   To: arslist@ARSLIST.ORG
   Subject: Re: USER_CACHE Problems
  
   Hi,
  
   Have you tried the arreload-program?
   arreload -u User -f -a adminuser -p adminpassword
  
   The -f is supposed to flush the cache before reloading it.
  
   Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
  2011)
  
   -Original Message-
   From: Action Request System discussion list(ARSList) [mailto:
   arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
   Sent: Thursday, February 12, 2015 8:06 AM
   To: arslist@ARSLIST.ORG
   Subject: Re: USER_CACHE Problems
  
   **
   Gave it a shotno joy in mudville I'm afraid  Thanks for the
 idea
   though!
  
   -Original Message-
   On Thu, Feb 12, 2015 at 8:37 AM, Karthik  wrote:
   **
   Deleting and recreating their user record works?
  
   - Karthik
  
   -Original Message-
   On 12 February 2015 at 18:29, Warren R. Baltimore II  wrote:
   **
   ARS 6.3
   Oracle 10x
   Sun OS 5.1
  
   A little help please!
  
   My legacy server is showing an issue that I have not dealt with
 before.
  
   A couple of days, my database started showing some problems related
 to
   tablespace.  This caused a bunch of weird issues.  The tablespace
 issue
  has
   been resolved.  A couple of my users had closed their clients during
  that
   time and when they came back received the error message that they
 were
   still logged on and would they like the other session closed.  They
  would
   answer in the affirmative, but when they would then log back on, they
  would
   get the same message.  I then tried to kick them off from the admin
  tool,
   but they would still get the message.
  
   I then triggered (I think) a re-cache by adding a display only
 checkbox
   and then doing a modify all against all users with that checkbox
  checked.
   I did this based on kbase articles that talked about this type of
 issue.
   However I still have a couple of users who are getting this message.
  
   User logs don't show a need for them to be released, in fact they
 just
   show them logging in as normal.
  
   They are able to work by just closing (using the x to close the
 window).
   None the less, it is very annoying!
  
   Any ideas?
  
   Thanks!
  
   --
   Warren R. Baltimore II
   Remedy Developer
   410-533-5367
 
 
 
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for 20 years
 
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for 20 years
 


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: USER_CACHE Problems

2015-02-13 Thread Warren R. Baltimore II

Well  You guys all rock.  But it turned out to be workflow related!

I don't know if this is out of the box, but there are some active links
that fire when a person first logs in to my system and checks if they
logged in from some where else.  My suspicion is that it is custom and
related to the addition of a government warning that pops up when a user
first logs in.  This workflow checks a form to see if a person is still
logged in.  There is some workflow that is supposed to delete the form
entry when you log out, but because of the initial dbase issues I was
having, that didn't happen for these 2 users (supposition on my part).
This is separate from whatever process Remedy installed to check the
licensing requirements, but it gives the same error message when tripped!
Once I deleted the 2 users entries from this form, they were able to log in
without issue (without the admin privs).  Problem solved.

I've been here for 6 years almost, and this is the first time I've run into
this!

Thank you again for everyone's kind suggestions.  I now know more about how
Remedy cache's users then I ever thought possible!

Take care!

Warren

On Fri, Feb 13, 2015 at 12:22 PM, Joe D'Souza jdso...@shyle.net wrote:

 **

 Great point..



 With a recent Windows update, my outlook client using pop/smtp to connect
 to my mail server, would not connect to the incoming mail server.



 Ptroblem turned out to be outlook no longer likes IPv6 to be enabled at
 the time of an initial connect. So I have to disable IPv6, have outlook
 connect to the incoming mail server, and then re-enable IPv6 after which it
 works fine. This happens everytime I restart my machine and seems to be a
 flaw with one of the updates.



 I know that is not the same issue as you, but could be a related issue?



 Joe


  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W
 *Sent:* Friday, February 13, 2015 11:53 AM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: USER_CACHE Problems



 Here is an off-hand thought … Does the machine the user is on have
 multiple network cards?   Could it be some weird multi-home network issue
 (one transaction the sever see the connection from IP a.b.c.x and another
 from IP a.b.c.y)?



 Fred





 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
 *Sent:* Friday, February 13, 2015 10:47 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: USER_CACHE Problems



 **

 Good morning/afternoon/evening/night my fellow listers!

 First off, I apologize for not responding sooner to everyone's kind offer
 of support.  It was a bit chilly this morning here in Maryland, so my kids
 schools went to a 2 hour delay to prevent the little darlings from having
 to wear gloves and a hat (insert sarcastic eye roll here)!

 The issue is not spawned by a user still being logged on to a separate
 machine.  In fact, I had them log out, go to another machine, and then come
 back and log back in.  They got the message, and the user.log reflected the
 other machine.  But even after they are logged out from that machine and
 they just focus on the one.  It keeps happening.  That's why I gave him the
 admin license just so he wouldn't keep receiving the message.

 I've just finished working with my 2 problem children.  I've taken quite a
 bit of logging and I am hoping I can track down where Remedy tracks this
 info and fix it there.  I'll let you know what I find.  Might be kind of
 interesting!

 Take care for now!

 Happy Friday!

 Warren





 On Fri, Feb 13, 2015 at 8:32 AM, Misi Mladoniczky  wrote:

 Hi,

 An admin can login from multiple machines, that is why the error disappears
 when changing to admin.

 Best Regards - Misi, RRR AB, http://rrr.se


  If you gave the person admin permissions and the problem went away and
 then
  came back after you removed it.  Then the issue isn't the user_cache.
 The
  issue is the permissions that the user has and the permissions required
 for
  the screen you are trying to access.  Everything is changing when
  permissions are changed so the user_cache and that whole under lying
 system
  is working fine.
 
  I am sorry I don't have better advice for you, but I would say find
 someone
  who it is working for and making sure that this user has the same access.
  Another thing to look into is the data for their permissions in the db.
  You might see a bit of corruption in the group assignment.  I have found
  issues with manually pasting in values sometimes.  I hope some of that
  helps.
 
  Brian Goralczyk
 
  Brian Goralczyk
  Phone 574-643-1144
  Email bgoralc...@gmail.com
 
  On Thu, Feb 12, 2015 at 1:04 PM, Grooms, Frederick W 
  frederick.w.gro...@xo.com wrote:
 
  What error is the user getting?   9361 ?
 
  Also ... When updating a user I think the user cache only gets updated
  when one of the following changes (so

Re: USER_CACHE Problems

2015-02-13 Thread Warren R. Baltimore II

And there was in fact an active link that first checked if the user was in
the Admin group.

On Fri, Feb 13, 2015 at 1:25 PM, Joe D'Souza jdso...@shyle.net wrote:

 **

 There would be one subtle but important difference when an error such as
 that comes out of workflow..



 It would happen even with an Administrative user, UNLESS in the Run If
 condition, there is a check for group membership or if you have used the
 results of APPLICATION-CONFIRM-GROUP to exclude certain groups from running
 that workflow.



 With the out of the box message, you would not get that error with
 Administrative users having a Fixed License.



 Cheers



 Joe


  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
 *Sent:* Friday, February 13, 2015 1:00 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: USER_CACHE Problems



 **

 Well  You guys all rock.  But it turned out to be workflow related!

 I don't know if this is out of the box, but there are some active links
 that fire when a person first logs in to my system and checks if they
 logged in from some where else.  My suspicion is that it is custom and
 related to the addition of a government warning that pops up when a user
 first logs in.  This workflow checks a form to see if a person is still
 logged in.  There is some workflow that is supposed to delete the form
 entry when you log out, but because of the initial dbase issues I was
 having, that didn't happen for these 2 users (supposition on my part).
 This is separate from whatever process Remedy installed to check the
 licensing requirements, but it gives the same error message when tripped!
 Once I deleted the 2 users entries from this form, they were able to log in
 without issue (without the admin privs).  Problem solved.

 I've been here for 6 years almost, and this is the first time I've run
 into this!

 Thank you again for everyone's kind suggestions.  I now know more about
 how Remedy cache's users then I ever thought possible!

 Take care!

 Warren



 On Fri, Feb 13, 2015 at 12:22 PM, Joe D'Souza jdso...@shyle.net wrote:

 **

 Great point..



 With a recent Windows update, my outlook client using pop/smtp to connect
 to my mail server, would not connect to the incoming mail server.



 Ptroblem turned out to be outlook no longer likes IPv6 to be enabled at
 the time of an initial connect. So I have to disable IPv6, have outlook
 connect to the incoming mail server, and then re-enable IPv6 after which it
 works fine. This happens everytime I restart my machine and seems to be a
 flaw with one of the updates.



 I know that is not the same issue as you, but could be a related issue?



 Joe


  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W
 *Sent:* Friday, February 13, 2015 11:53 AM


 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: USER_CACHE Problems



 Here is an off-hand thought … Does the machine the user is on have
 multiple network cards?   Could it be some weird multi-home network issue
 (one transaction the sever see the connection from IP a.b.c.x and another
 from IP a.b.c.y)?



 Fred





 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
 *Sent:* Friday, February 13, 2015 10:47 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: USER_CACHE Problems



 **

 Good morning/afternoon/evening/night my fellow listers!

 First off, I apologize for not responding sooner to everyone's kind offer
 of support.  It was a bit chilly this morning here in Maryland, so my kids
 schools went to a 2 hour delay to prevent the little darlings from having
 to wear gloves and a hat (insert sarcastic eye roll here)!

 The issue is not spawned by a user still being logged on to a separate
 machine.  In fact, I had them log out, go to another machine, and then come
 back and log back in.  They got the message, and the user.log reflected the
 other machine.  But even after they are logged out from that machine and
 they just focus on the one.  It keeps happening.  That's why I gave him the
 admin license just so he wouldn't keep receiving the message.

 I've just finished working with my 2 problem children.  I've taken quite a
 bit of logging and I am hoping I can track down where Remedy tracks this
 info and fix it there.  I'll let you know what I find.  Might be kind of
 interesting!

 Take care for now!

 Happy Friday!

 Warren





 On Fri, Feb 13, 2015 at 8:32 AM, Misi Mladoniczky  wrote:

 Hi,

 An admin can login from multiple machines, that is why the error disappears
 when changing to admin.

 Best Regards - Misi, RRR AB, http://rrr.se


  If you gave the person admin permissions and the problem went away and
 then
  came back after you removed it.  Then the issue isn't the user_cache.
 The
  issue is the permissions

Re: USER_CACHE Problems

 [servername]
  -f -d
  
   I get the following:
  
   Action Request System  Reload Cache Manager   Version 6.03.00 patch
 016
   Remedy, a BMC Software company.
   Copyright (c) 1991 - 2005 BMC Software, Inc.
   All rights reserved.
   Summary of command line arguments:
  User form: User
  Group form   :
  Admin user   : [userid]
  Update server: [servername]
  Flush items from CURRENT server only
   Verifying Admin access to 'source' server -- [servername]
  FAILED!
   Message not in catalog; Message number = 329 (ARERR 329)
  [servername]
  
  
   ARERR 329 :
  
   Invalid password or authentication string for an existing user
  
   The password you have specified for the user name is not recognized.
 The
   problem can be
  
   either with the password or with the authentication string (if using
 NT
   authentication, the
  
   authentication string is the NT domain) or both. Enter the password
  defined
   for this user
  
   name to access the system as that user.
  
   I've used both Demo with a Fixed license and Admin privs. as well as
 my
  own
   user id that also has admin privs.  Am I missing something?
  
  
  
  -Original Message-
   On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W wrote:
  
   The logged in status for a user is only in memory (not stored in the
   database) so have you restarted the AR System?
  
   When using the arreload utility make sure to turn off the max number
 of
   records returned limit (if you have one set on the server) before
  running
   or you will only get that number of users loaded into the user_cache
  
   Fred
  
   -Original Message-
   From: Action Request System discussion list(ARSList) [mailto:
   arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
   Sent: Thursday, February 12, 2015 7:58 AM
   To: arslist@ARSLIST.ORG
   Subject: Re: USER_CACHE Problems
  
   Hi,
  
   Have you tried the arreload-program?
   arreload -u User -f -a adminuser -p adminpassword
  
   The -f is supposed to flush the cache before reloading it.
  
   Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
  2011)
  
   -Original Message-
   From: Action Request System discussion list(ARSList) [mailto:
   arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
   Sent: Thursday, February 12, 2015 8:06 AM
   To: arslist@ARSLIST.ORG
   Subject: Re: USER_CACHE Problems
  
   **
   Gave it a shotno joy in mudville I'm afraid  Thanks for the
 idea
   though!
  
   -Original Message-
   On Thu, Feb 12, 2015 at 8:37 AM, Karthik  wrote:
   **
   Deleting and recreating their user record works?
  
   - Karthik
  
   -Original Message-
   On 12 February 2015 at 18:29, Warren R. Baltimore II  wrote:
   **
   ARS 6.3
   Oracle 10x
   Sun OS 5.1
  
   A little help please!
  
   My legacy server is showing an issue that I have not dealt with
 before.
  
   A couple of days, my database started showing some problems related
 to
   tablespace.  This caused a bunch of weird issues.  The tablespace
 issue
  has
   been resolved.  A couple of my users had closed their clients during
  that
   time and when they came back received the error message that they
 were
   still logged on and would they like the other session closed.  They
  would
   answer in the affirmative, but when they would then log back on, they
  would
   get the same message.  I then tried to kick them off from the admin
  tool,
   but they would still get the message.
  
   I then triggered (I think) a re-cache by adding a display only
 checkbox
   and then doing a modify all against all users with that checkbox
  checked.
   I did this based on kbase articles that talked about this type of
 issue.
   However I still have a couple of users who are getting this message.
  
   User logs don't show a need for them to be released, in fact they
 just
   show them logging in as normal.
  
   They are able to work by just closing (using the x to close the
 window).
   None the less, it is very annoying!
  
   Any ideas?
  
   Thanks!
  
   --
   Warren R. Baltimore II
   Remedy Developer
   410-533-5367
 
 
 
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for 20 years
 
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for 20 years
 


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: USER_CACHE Problems

Gave it a shotno joy in mudville I'm afraid  Thanks for the idea
though!

On Thu, Feb 12, 2015 at 8:37 AM, Karthik karthik...@gmail.com wrote:

 **
 Deleting and recreating their user record works?

 - Karthik

 On 12 February 2015 at 18:29, Warren R. Baltimore II 
 warrenbaltim...@gmail.com wrote:

 **
 ARS 6.3
 Oracle 10x
 Sun OS 5.1

 A little help please!

 My legacy server is showing an issue that I have not dealt with before.

 A couple of days, my database started showing some problems related to
 tablespace.  This caused a bunch of weird issues.  The tablespace issue has
 been resolved.  A couple of my users had closed their clients during that
 time and when they came back received the error message that they were
 still logged on and would they like the other session closed.  They would
 answer in the affirmative, but when they would then log back on, they would
 get the same message.  I then tried to kick them off from the admin tool,
 but they would still get the message.

 I then triggered (I think) a re-cache by adding a display only checkbox
 and then doing a modify all against all users with that checkbox checked.
 I did this based on kbase articles that talked about this type of issue.
 However I still have a couple of users who are getting this message.

 User logs don't show a need for them to be released, in fact they just
 show them logging in as normal.

 They are able to work by just closing (using the x to close the window).
 None the less, it is very annoying!

 Any ideas?

 Thanks!

 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367
  _ARSlist: Where the Answers Are and have been for 20 years_




 --
 - Karthik
  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: USER_CACHE Problems

I'll give it a shot  It's been awhile since I've tried one of these
triggers

On Thu, Feb 12, 2015 at 8:58 AM, Misi Mladoniczky m...@rrr.se wrote:

 Hi,

 Have you tried the arreload-program?
 arreload -u User -f -a adminuser -p adminpassword

 The -f is supposed to flush the cache before reloading it.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

  Deleting and recreating their user record works?
 
  - Karthik
 
  On 12 February 2015 at 18:29, Warren R. Baltimore II 
  warrenbaltim...@gmail.com wrote:
 
  **
  ARS 6.3
  Oracle 10x
  Sun OS 5.1
 
  A little help please!
 
  My legacy server is showing an issue that I have not dealt with before.
 
  A couple of days, my database started showing some problems related to
  tablespace.  This caused a bunch of weird issues.  The tablespace issue
 has
  been resolved.  A couple of my users had closed their clients during
 that
  time and when they came back received the error message that they were
  still logged on and would they like the other session closed.  They
 would
  answer in the affirmative, but when they would then log back on, they
 would
  get the same message.  I then tried to kick them off from the admin
 tool,
  but they would still get the message.
 
  I then triggered (I think) a re-cache by adding a display only checkbox
  and then doing a modify all against all users with that checkbox
 checked.
  I did this based on kbase articles that talked about this type of issue.
  However I still have a couple of users who are getting this message.
 
  User logs don't show a need for them to be released, in fact they just
  show them logging in as normal.
 
  They are able to work by just closing (using the x to close the window).
  None the less, it is very annoying!
 
  Any ideas?
 
  Thanks!
 
  --
  Warren R. Baltimore II
  Remedy Developer
  410-533-5367
   _ARSlist: Where the Answers Are and have been for 20 years_
 
 
 
 
  --
  - Karthik
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for 20 years
 


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: USER_CACHE Problems

I did bounce the Remedy system after the problem started.  It didn't work
though  I've been trying the following command:

# ./arreload -a [userid] -p [password] -u User -s [servername] -f -d

I get the following:

Action Request System  Reload Cache Manager   Version 6.03.00 patch 016
Remedy, a BMC Software company.
Copyright (c) 1991 - 2005 BMC Software, Inc.
All rights reserved.
Summary of command line arguments:
   User form: User
   Group form   :
   Admin user   : [userid]
   Update server: [servername]
   Flush items from CURRENT server only
Verifying Admin access to 'source' server -- [servername]
   FAILED!
Message not in catalog; Message number = 329 (ARERR 329)
   [servername]


ARERR 329 :

Invalid password or authentication string for an existing user

The password you have specified for the user name is not recognized. The
problem can be

either with the password or with the authentication string (if using NT
authentication, the

authentication string is the NT domain) or both. Enter the password defined
for this user

name to access the system as that user.

I've used both Demo with a Fixed license and Admin privs. as well as my own
user id that also has admin privs.  Am I missing something?




On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W 
frederick.w.gro...@xo.com wrote:

 The logged in status for a user is only in memory (not stored in the
 database) so have you restarted the AR System?

 When using the arreload utility make sure to turn off the max number of
 records returned limit (if you have one set on the server) before running
 or you will only get that number of users loaded into the user_cache

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Thursday, February 12, 2015 7:58 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: USER_CACHE Problems

 Hi,

 Have you tried the arreload-program?
 arreload -u User -f -a adminuser -p adminpassword

 The -f is supposed to flush the cache before reloading it.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
 Sent: Thursday, February 12, 2015 8:06 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: USER_CACHE Problems

 **
 Gave it a shotno joy in mudville I'm afraid  Thanks for the idea
 though!

 -Original Message-
 On Thu, Feb 12, 2015 at 8:37 AM, Karthik  wrote:
 **
 Deleting and recreating their user record works?

 - Karthik

 -Original Message-
 On 12 February 2015 at 18:29, Warren R. Baltimore II  wrote:
 **
 ARS 6.3
 Oracle 10x
 Sun OS 5.1

 A little help please!

 My legacy server is showing an issue that I have not dealt with before.

 A couple of days, my database started showing some problems related to
 tablespace.  This caused a bunch of weird issues.  The tablespace issue has
 been resolved.  A couple of my users had closed their clients during that
 time and when they came back received the error message that they were
 still logged on and would they like the other session closed.  They would
 answer in the affirmative, but when they would then log back on, they would
 get the same message.  I then tried to kick them off from the admin tool,
 but they would still get the message.

 I then triggered (I think) a re-cache by adding a display only checkbox
 and then doing a modify all against all users with that checkbox checked.
 I did this based on kbase articles that talked about this type of issue.
 However I still have a couple of users who are getting this message.

 User logs don't show a need for them to be released, in fact they just
 show them logging in as normal.

 They are able to work by just closing (using the x to close the window).
 None the less, it is very annoying!

 Any ideas?

 Thanks!

 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367






 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

USER_CACHE Problems

ARS 6.3
Oracle 10x
Sun OS 5.1

A little help please!

My legacy server is showing an issue that I have not dealt with before.

A couple of days, my database started showing some problems related to
tablespace.  This caused a bunch of weird issues.  The tablespace issue has
been resolved.  A couple of my users had closed their clients during that
time and when they came back received the error message that they were
still logged on and would they like the other session closed.  They would
answer in the affirmative, but when they would then log back on, they would
get the same message.  I then tried to kick them off from the admin tool,
but they would still get the message.

I then triggered (I think) a re-cache by adding a display only checkbox and
then doing a modify all against all users with that checkbox checked.  I
did this based on kbase articles that talked about this type of issue.
However I still have a couple of users who are getting this message.

User logs don't show a need for them to be released, in fact they just show
them logging in as normal.

They are able to work by just closing (using the x to close the window).
None the less, it is very annoying!

Any ideas?

Thanks!

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: USER_CACHE Problems

Disable-Admin-Ops is set to F
I set the port using:  set ARTCPPORT [portid]

It's not a server group

On Thu, Feb 12, 2015 at 10:04 AM, Grooms, Frederick W 
frederick.w.gro...@xo.com wrote:

 Are you in a server group or have the config entry Disable-Admin-Ops
 turned on?

 Are you using a specific port for your server?   If so set the ARTCPPORT
 environment variable first
 export ARTCPPORT=123456

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
 Sent: Thursday, February 12, 2015 8:41 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: USER_CACHE Problems

 **
 I did bounce the Remedy system after the problem started.  It didn't work
 though  I've been trying the following command:

 # ./arreload -a [userid] -p [password] -u User -s [servername]
 -f -d

 I get the following:

 Action Request System  Reload Cache Manager   Version 6.03.00 patch 016
 Remedy, a BMC Software company.
 Copyright (c) 1991 - 2005 BMC Software, Inc.
 All rights reserved.
 Summary of command line arguments:
User form: User
Group form   :
Admin user   : [userid]
Update server: [servername]
Flush items from CURRENT server only
 Verifying Admin access to 'source' server -- [servername]
FAILED!
 Message not in catalog; Message number = 329 (ARERR 329)
[servername]

 ARERR 329 :
 Invalid password or authentication string for an existing user
 The password you have specified for the user name is not recognized. The
 problem can be
 either with the password or with the authentication string (if using NT
 authentication, the
 authentication string is the NT domain) or both. Enter the password
 defined for this user
 name to access the system as that user.

 I've used both Demo with a Fixed license and Admin privs. as well as my
 own user id that also has admin privs.  Am I missing something?


 -Original Message-
 On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W  wrote:
 The logged in status for a user is only in memory (not stored in the
 database) so have you restarted the AR System?

 When using the arreload utility make sure to turn off the max number of
 records returned limit (if you have one set on the server) before running
 or you will only get that number of users loaded into the user_cache

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Thursday, February 12, 2015 7:58 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: USER_CACHE Problems

 Hi,

 Have you tried the arreload-program?
 arreload -u User -f -a adminuser -p adminpassword

 The -f is supposed to flush the cache before reloading it.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
 Sent: Thursday, February 12, 2015 8:06 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: USER_CACHE Problems

 **
 Gave it a shotno joy in mudville I'm afraid  Thanks for the idea
 though!

 -Original Message-
 On Thu, Feb 12, 2015 at 8:37 AM, Karthik  wrote:
 **
 Deleting and recreating their user record works?

 - Karthik

 -Original Message-
 On 12 February 2015 at 18:29, Warren R. Baltimore II  wrote:
 **
 ARS 6.3
 Oracle 10x
 Sun OS 5.1

 A little help please!

 My legacy server is showing an issue that I have not dealt with before.

 A couple of days, my database started showing some problems related to
 tablespace.  This caused a bunch of weird issues.  The tablespace issue has
 been resolved.  A couple of my users had closed their clients during that
 time and when they came back received the error message that they were
 still logged on and would they like the other session closed.  They would
 answer in the affirmative, but when they would then log back on, they would
 get the same message.  I then tried to kick them off from the admin tool,
 but they would still get the message.

 I then triggered (I think) a re-cache by adding a display only checkbox
 and then doing a modify all against all users with that checkbox checked.
 I did this based on kbase articles that talked about this type of issue.
 However I still have a couple of users who are getting this message.

 User logs don't show a need for them to be released, in fact they just
 show them logging in as normal.

 They are able to work by just closing (using the x to close the window).
 None the less, it is very annoying!

 Any ideas?

 Thanks!

 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367






 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years



 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367
 _ARSlist: Where

Re: USER_CACHE Problems

I tried that Mark by utilizing a display only check box on the form.  I
figured that would workmaybe not?

I also tried giving the user Administrator level privileges.  As I
expected, the problem went away.  But the moment I took them back, the
problem was back.

If he just clicks the x in the warning box, he can work.  The funny thing
is that it pops back up when he opens his helpdesk case form.  I suspect
this may have something to do with the Helpdesk license assigned to him.
Just a guess though.

On Thu, Feb 12, 2015 at 10:26 AM, Walters, Mark mark_walt...@bmc.com
wrote:

 If you're having problems with arreload you can force a reload of the
 user_cache table by doing a Modify All on all of the records in the User
 form - select them all and change a field such as the Creator/Submitter -
 one that you're not worried about.  This will cause a delete from/insert
 into the user_cache table for each user.

 Mark

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
 Sent: Thursday, February 12, 2015 8:41 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: USER_CACHE Problems

 **
 I did bounce the Remedy system after the problem started.  It didn't work
 though  I've been trying the following command:

 # ./arreload -a [userid] -p [password] -u User -s [servername] -f
 -d

 I get the following:

 Action Request System  Reload Cache Manager   Version 6.03.00 patch 016
 Remedy, a BMC Software company. Copyright (c) 1991 - 2005 BMC Software,
 Inc. All rights reserved.
 Summary of command line arguments:
User form: User
Group form   :
Admin user   : [userid]
Update server: [servername]
Flush items from CURRENT server only
 Verifying Admin access to 'source' server -- [servername]
FAILED!
 Message not in catalog; Message number = 329 (ARERR 329)
[servername]

 ARERR 329 :
 Invalid password or authentication string for an existing user The
 password you have specified for the user name is not recognized. The
 problem can be either with the password or with the authentication string
 (if using NT authentication, the authentication string is the NT domain) or
 both. Enter the password defined for this user name to access the system as
 that user.

 I've used both Demo with a Fixed license and Admin privs. as well as my
 own user id that also has admin privs.  Am I missing something?


 -Original Message-
 On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W  wrote:
 The logged in status for a user is only in memory (not stored in the
 database) so have you restarted the AR System?

 When using the arreload utility make sure to turn off the max number of
 records returned limit (if you have one set on the server) before running
 or you will only get that number of users loaded into the user_cache

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Thursday, February 12, 2015 7:58 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: USER_CACHE Problems

 Hi,

 Have you tried the arreload-program?
 arreload -u User -f -a adminuser -p adminpassword

 The -f is supposed to flush the cache before reloading it.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
 Sent: Thursday, February 12, 2015 8:06 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: USER_CACHE Problems

 **
 Gave it a shotno joy in mudville I'm afraid  Thanks for the idea
 though!

 -Original Message-
 On Thu, Feb 12, 2015 at 8:37 AM, Karthik  wrote:
 **
 Deleting and recreating their user record works?

 - Karthik

 -Original Message-
 On 12 February 2015 at 18:29, Warren R. Baltimore II  wrote:
 **
 ARS 6.3
 Oracle 10x
 Sun OS 5.1

 A little help please!

 My legacy server is showing an issue that I have not dealt with before.

 A couple of days, my database started showing some problems related to
 tablespace.  This caused a bunch of weird issues.  The tablespace issue has
 been resolved.  A couple of my users had closed their clients during that
 time and when they came back received the error message that they were
 still logged on and would they like the other session closed.  They would
 answer in the affirmative, but when they would then log back on, they would
 get the same message.  I then tried to kick them off from the admin tool,
 but they would still get the message.

 I then triggered (I think) a re-cache by adding a display only checkbox
 and then doing a modify all against all users with that checkbox checked.
 I did this based on kbase articles that talked about this type of issue.
 However I still have a couple of users who are getting this message.

 User logs don't show a need for them to be released, in fact they just

Re: USER_CACHE Problems

Not mid-tier I'm afraid.  They are using a Windows User Client (ARS 6.3
ITSM 5.5)  I've had the user clear the local cache.  Nothing seems to
work.  And I can't get the darn arreload to run.

It's very frustrating!


On Thu, Feb 12, 2015 at 12:02 PM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS lisa.kemes@dla.mil wrote:

 Could it be a simple case of clearing the their browser cache after
 clearing the MidTier cache?  Make sure Preserver Favorite website data is
 NOT checked in IE, and then clear the browsing history.

 Lisa

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
 Sent: Thursday, February 12, 2015 11:08 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: USER_CACHE Problems

 **

 For Solaris I have always had to use the  “export VARIABLE=VALUE” method
 in order for later applications to see the data in the environment (but
 that is probably just me and script files)



 As long as there are no spaces or special characters in the values of the
 arreload try not using the quotes



 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
 Sent: Thursday, February 12, 2015 9:30 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: USER_CACHE Problems



 **

 Disable-Admin-Ops is set to F

 I set the port using:  set ARTCPPORT [portid]



 It's not a server group



 -Original Message-

 On Thu, Feb 12, 2015 at 10:04 AM, Grooms, Frederick W  wrote:

 Are you in a server group or have the config entry
 Disable-Admin-Ops turned on?

 Are you using a specific port for your server?   If so set the
 ARTCPPORT environment variable first
 export ARTCPPORT=123456

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
 Sent: Thursday, February 12, 2015 8:41 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: USER_CACHE Problems

 **
 I did bounce the Remedy system after the problem started.  It
 didn't work though  I've been trying the following command:

 # ./arreload -a [userid] -p [password] -u User -s
 [servername] -f -d

 I get the following:

 Action Request System  Reload Cache Manager   Version 6.03.00
 patch 016
 Remedy, a BMC Software company.
 Copyright (c) 1991 - 2005 BMC Software, Inc.
 All rights reserved.
 Summary of command line arguments:
User form: User
Group form   :
Admin user   : [userid]
Update server: [servername]
Flush items from CURRENT server only
 Verifying Admin access to 'source' server -- [servername]
FAILED!
 Message not in catalog; Message number = 329 (ARERR 329)
[servername]

 ARERR 329 :
 Invalid password or authentication string for an existing user
 The password you have specified for the user name is not
 recognized. The problem can be
 either with the password or with the authentication string (if
 using NT authentication, the
 authentication string is the NT domain) or both. Enter the
 password defined for this user
 name to access the system as that user.

 I've used both Demo with a Fixed license and Admin privs. as well
 as my own user id that also has admin privs.  Am I missing something?


 -Original Message-

 On Thu, Feb 12, 2015 at 9:26 AM, Grooms, Frederick W  wrote:
 The logged in status for a user is only in memory (not stored in
 the database) so have you restarted the AR System?

 When using the arreload utility make sure to turn off the max
 number of records returned limit (if you have one set on the server) before
 running or you will only get that number of users loaded into the user_cache

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Thursday, February 12, 2015 7:58 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: USER_CACHE Problems

 Hi,

 Have you tried the arreload-program?
 arreload -u User -f -a adminuser -p adminpassword

 The -f is supposed to flush the cache before reloading it.

 Best Regards - Misi, RRR AB, http://www.rrr.se 
 http://www.rrr.se  (ARSList MVP 2011)

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
 Sent: Thursday, February 12, 2015 8:06 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: USER_CACHE Problems

 **
 Gave it a shotno joy in mudville I'm afraid  Thanks for
 the idea

Re: Plugin errors

2015-01-29 Thread Warren R. Baltimore II

 --
 param name=MaxBackupIndex value=2/
 layout class=org.apache.log4j.PatternLayout
param name=ConversionPattern value=%d %-5p [%t] %C (%F:%L) -
 %m%n/
 /layout
   /appender
 and then several lines that look like
   logger additivity=true name=com.bmc.arsys.pluginsvr
 level value=warn/
   /logger
 I typically set all of these to debug.  These are not changeable during
 runtime like the C plugin is...so I just set them to debug and let them run
 constantly.

 So.with this, you should be able to take a look at your configurations
 and ensure that everything is correct.please come back and ask any
 clarifying question you might have :)



 On Wed, Jan 28, 2015 at 9:06 AM, Warren R. Baltimore II 
 warrenbaltim...@gmail.com wrote:

 **

 Good morning/afternoon/evening!

 Recently, we've been seeing plugin errors creeping into our environment.
 They have now gotten to a point where the system can no longer function as
 designed.

 ARS 7.6.04 Patch 5

 CMDB 7.6.05 Patch 5

 Mid-Tier 7.6.04 Patch 5

 Apache Tomcat 6.0.20

 Windows 2008 Standard Server (virtual)

 MS SQL 2008

 We are seeing similar issues with different functionality on both our Dev
 and Prod environments.

 PRODUCTION

 3 identical application servers and 3 identical Mid Tier servers (running
 Apache Tomcat 6.0.20).

 We see the following error when we try to create a Seat in our CMDB.

 [SERVER_GROUP_NAME] (9555) BMC.FILTERAPI.NORM.ENGINE : RPC: Miscellaneous
 tli error - System error (connection refused)

 If we attempt to open  the Impact Simulator, we see a similar error:
 Cannot establish a network connection to the AR System Plug-In server :
 [SERVER_GROUP_NAME] (9556) AIS.FILTERAPI : RPC: Miscellaneous tli error -
 System error (Connection refused) (ARERR 8760)

 We turned down 2 of the 3 app servers and did not receive the error.
 However when we bring up the other 2, we continue to see them.


 DEVELOPMENT

 We see similar errors, but they come about differently.

 Single app server and a single mid tier.

 When we open the AR System Administration: Server Information form, we
 see this error:



 The specified plug-in does not exist. :
 REMEDY.ARDBC.SERVER.ADMINISTRATION (ARERR 8755)



 TROUBLESHOOTING TO DATE

 I've checked our ar.cfg files and armonitor files and they seem to be
 pointing to all the right places.  I can't find anything that is specific
 to this error in the kbase (although I've found things similar).  When I
 run through the troubleshooting for these similar things, everything seems
 to be OK.

 We have turned on just about every type of logging we can thing of.  And
 other than the Plug in does not exist error, we haven't found anything.



 I suspect I have missed something.  I'm hoping this will ring a bell with
 someone out there.

 I did open a ticket with BMC.  They have escalated the issue to
 Engineering.

 Any help would be most appreciated.


 Thank you in Advance!

 Warren


 --
 Warren R. Baltimore II
 Remedy Developer
 410-533-5367
  _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: User Preference

2015-01-29 Thread Warren R. Baltimore II

It is local Lisa.  Wherever the other logs (active links etc.) are saved.
On Jan 29, 2015 2:17 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
lisa.kemes@dla.mil wrote:

 If you select Server Filters to Yes on the User Preference form for your
 account, where does this log get created?  I'm assuming on the server?  (AR)

 Lisa Kemes
 Remedy Consultant
 Dev Technology Group
 DLA Office: (717) 770-6437
 Cell Phone: (717) 602-9460
 lisa.ke...@devtechnology.com


 ___
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Plugin errors

2015-01-28 Thread Warren R. Baltimore II

Good morning/afternoon/evening!

Recently, we've been seeing plugin errors creeping into our environment.
They have now gotten to a point where the system can no longer function as
designed.

ARS 7.6.04 Patch 5

CMDB 7.6.05 Patch 5

Mid-Tier 7.6.04 Patch 5

Apache Tomcat 6.0.20

Windows 2008 Standard Server (virtual)

MS SQL 2008

We are seeing similar issues with different functionality on both our Dev
and Prod environments.

PRODUCTION

3 identical application servers and 3 identical Mid Tier servers (running
Apache Tomcat 6.0.20).

We see the following error when we try to create a Seat in our CMDB.

[SERVER_GROUP_NAME] (9555) BMC.FILTERAPI.NORM.ENGINE : RPC: Miscellaneous
tli error - System error (connection refused)

If we attempt to open  the Impact Simulator, we see a similar error:
Cannot establish a network connection to the AR System Plug-In server :
[SERVER_GROUP_NAME] (9556) AIS.FILTERAPI : RPC: Miscellaneous tli error -
System error (Connection refused) (ARERR 8760)

We turned down 2 of the 3 app servers and did not receive the error.
However when we bring up the other 2, we continue to see them.


DEVELOPMENT

We see similar errors, but they come about differently.

Single app server and a single mid tier.

When we open the AR System Administration: Server Information form, we
see this error:



The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION
(ARERR 8755)



TROUBLESHOOTING TO DATE

I've checked our ar.cfg files and armonitor files and they seem to be
pointing to all the right places.  I can't find anything that is specific
to this error in the kbase (although I've found things similar).  When I
run through the troubleshooting for these similar things, everything seems
to be OK.

We have turned on just about every type of logging we can thing of.  And
other than the Plug in does not exist error, we haven't found anything.



I suspect I have missed something.  I'm hoping this will ring a bell with
someone out there.

I did open a ticket with BMC.  They have escalated the issue to Engineering.

Any help would be most appreciated.


Thank you in Advance!

Warren


-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: Plugin errors

2015-01-28 Thread Warren R. Baltimore II

I'll check.  Thanks Fred!

On Wed, Jan 28, 2015 at 11:28 AM, Grooms, Frederick W 
frederick.w.gro...@xo.com wrote:

 **

 On the dev server do you see the plugin loading in the arplugin.log ?   (On
 the Dev server I would make sure the Plugin log level is set to ALL)



 On Prod you might want to check that the plugin passwords have not been
 messed up in the Admin Console - Connection Settings



 Fred





 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
 *Sent:* Wednesday, January 28, 2015 10:07 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Plugin errors



 **

 Good morning/afternoon/evening!

 Recently, we've been seeing plugin errors creeping into our environment.
 They have now gotten to a point where the system can no longer function as
 designed.

 ARS 7.6.04 Patch 5

 CMDB 7.6.05 Patch 5

 Mid-Tier 7.6.04 Patch 5

 Apache Tomcat 6.0.20

 Windows 2008 Standard Server (virtual)

 MS SQL 2008

 We are seeing similar issues with different functionality on both our Dev
 and Prod environments.

 PRODUCTION

 3 identical application servers and 3 identical Mid Tier servers (running
 Apache Tomcat 6.0.20).

 We see the following error when we try to create a Seat in our CMDB.

 [SERVER_GROUP_NAME] (9555) BMC.FILTERAPI.NORM.ENGINE : RPC: Miscellaneous
 tli error - System error (connection refused)

 If we attempt to open  the Impact Simulator, we see a similar error:
 Cannot establish a network connection to the AR System Plug-In server :
 [SERVER_GROUP_NAME] (9556) AIS.FILTERAPI : RPC: Miscellaneous tli error -
 System error (Connection refused) (ARERR 8760)

 We turned down 2 of the 3 app servers and did not receive the error.
 However when we bring up the other 2, we continue to see them.


 DEVELOPMENT

 We see similar errors, but they come about differently.

 Single app server and a single mid tier.

 When we open the AR System Administration: Server Information form, we
 see this error:



 The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION
 (ARERR 8755)



 TROUBLESHOOTING TO DATE

 I've checked our ar.cfg files and armonitor files and they seem to be
 pointing to all the right places.  I can't find anything that is specific
 to this error in the kbase (although I've found things similar).  When I
 run through the troubleshooting for these similar things, everything seems
 to be OK.

 We have turned on just about every type of logging we can thing of.  And
 other than the Plug in does not exist error, we haven't found anything.



 I suspect I have missed something.  I'm hoping this will ring a bell with
 someone out there.

 I did open a ticket with BMC.  They have escalated the issue to
 Engineering.

 Any help would be most appreciated.


 Thank you in Advance!

 Warren



 --

 Warren R. Baltimore II
 Remedy Developer
 410-533-5367






  _ARSlist: Where the Answers Are and have been for 20 years_




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Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: Friday Humor Overlays

2014-12-15 Thread Warren R. Baltimore II

I remember playing with it at a buddy's house.  Had to be around '73.  I
thought it was the coolest thing I had ever seen!

On Mon, Dec 15, 2014 at 2:13 PM, Rick Westbrock rwestbr...@24hourfit.com
wrote:

 My first thought was of my wife's Odyssey system that is sitting in our
 garage. I actually hooked it up to an old CRT television a few years ago
 just to dink around with it. It was an authentic recreation as the TV was
 about a 12 screen or so.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Friday, December 12, 2014 2:06 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Friday Humor Overlays

 Hi,

 I am sad to say that this was one of my first thought sa well ;-)

 Best Regards - Misi, RRR AB, http://rrr.se

  So can his family then sue BMC?
 
  -Original Message-
  From: Action Request System discussion list(ARSList)
  [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
  Sent: Friday, December 12, 2014 4:06 PM
  To: arslist@ARSLIST.ORG
  Subject: [arslist] Friday Humor Overlays
 
  Hi,
 
  The inventor of the first gaming console Ralph Baer passed away this
 week.
 
  The gaming console Magnavox Oddyssey was released in 1972 .
 
  Ralph Baer also seems to have been first with OVERLAYS.
 
  Check out the OVERLAYS at the bottom of the page:
  http://www.magnavox-odyssey.com/Standard%20games.htm
 
  Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
  2011)
 
  Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
  * RRR|License - Not enough Remedy licenses? Save money by optimizing.
  * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
  Find these products, and many free tools and utilities, at http://rrr.se
 .
 
  __
  _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Where the Answers Are, and have been for 20 years
 
  __
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  Where the Answers Are, and have been for 20 years
 


 ___
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 Answers Are, and have been for 20 years


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 Where the Answers Are, and have been for 20 years



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: Friday Fun with Kinetic Task

2014-11-14 Thread Warren R. Baltimore II

John,

That is pretty cool!

On Fri, Nov 14, 2014 at 11:52 AM, John Sundberg 
john.sundb...@kineticdata.com wrote:

 **

 I did this 2 minute demo a whole bunch of times at KEG, WWRUG, Gartner and
 a bunch of other places this last year.

 This demo/example seems to be very well received.

 I put together a quick video in case anybody else wanted to see it.

 Hopefully it generates some good ideas…

 http://vimeo.com/111858070


 Basically - it is Kinetic Task — hooked up to Vimeo and then an ITSM
 system to fetch tickets assigned, work them, close them.

 Here is a link to Kinetic Task if you want to try any of this yourself:
 http://www.kineticdata.com/products/task/
 Here is to download Kinetic Task
 http://www.kineticdata.com/products/task/request-information/
 Here is Kinetic Community which has Kinetic Task info
 http://community.kineticdata.com/

 Under Kinetic Task — you can find:
 -handlers (our terminology for integration connectors)
 -sources (our terminology for Web-hooks)


 Feel free to email me off-line if you have any questions.
 (john.sundb...@kineticdata.com)

 *** I would love to hear what people think of the idea.
 (Basically - 0 software installed, works anywhere you have texting, simple)


 Have fun,

 -John




 --

 *John Sundberg*
 Kinetic Data, Inc.
 Your Business. Your Process.

 651-556-0930 I john.sundb...@kineticdata.com
 www.kineticdata.com I community.kineticdata.com


  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: OT: What was the first ARS app you built?

2014-11-13 Thread Warren R. Baltimore II

My first app was on a 4.x system (I think).  It was for The Ohio State
University Med Center Security office.  It tracked location information of
all the Security Guards doing rounds.  It also was used to track security
incidents.  It was a monster.  I designed it before I had a decent
understanding of decent design.  But, it worked, and the Security folks
seemed to like it.

On Thu, Nov 13, 2014 at 10:11 AM, Danaceau, Chris chris.danac...@finra.org
wrote:

 **

 That was it J



 --

 Thank You,



 Chris Danaceau

 FINRA

 240-386-6728 (desk)

 301-367-8949 (cell)

 Remedy FAQ
 http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
 *Sent:* Wednesday, November 12, 2014 4:48 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: OT: What was the first ARS app you built?



 **

 it it was branded 'Phoenix', then yes...that was the system :)



 On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org
 wrote:

 **

 LJ was the the WCom system I eventually took over?



 --

 Thank You,



 Chris Danaceau

 FINRA

 240-386-6728 (desk)

 301-367-8949 (cell)

 Remedy FAQ
 http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
 *Sent:* Wednesday, November 12, 2014 12:51 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: OT: What was the first ARS app you built?



 **

 My first app was a rebuild of a custom HelpDesk we used internallyit
 was on 3.2...had tons of bells and whistles and did many things that tons
 of systems I've worked on since didn't do...was a healthy team and
 experience to start off my Remedy career...wow, it's been a long time.



 On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com
 wrote:

 **

 I thought I would start a side topic from the how fast could that be?
 thread.  We have seen more and more out of the box ITSM installs in
 recent years and custom development appears to be less prevalent.  Many of
 us started out building anything and everything under the sun.



 For me, I had just switch from working in an aerospace fabrication shop to
 my first IT job at a help desk.  About 6 months in I became very interested
 in what else Remedy could do.  As I learned more about what Remedy could do
 I really wished we would of had it at the job I had left.



 So with that my first app was one geared around running a fab shop.  The
 app tracked customers, jobs/parts, equipment and staff.  It could associate
 what machine a part is in and who is working on it.  Also it could show the
 status of a machine so planners didn't schedule a job in a machine that was
 down for maintenance.  Also you could not schedule machinists to a job if
 they were on vacation.



 It probably also had things like an email to the worker when a job/part
 was assigned to them.  I have been trying to find the definition in recent
 years.  I am sure I would get a kick out of how I built things back then.



 Jason

 _ARSlist: Where the Answers Are and have been for 20 years_



 _ARSlist: Where the Answers Are and have been for 20 years_

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-- 
Warren R. Baltimore

Re: OLD Midtier and New technology....

2014-11-03 Thread Warren R. Baltimore II

I appreciate everyone's responses.  I'm kind of between a rock and a hard
place on this one.  I can't update the midtier or make any changes to the
environment (it's a long sad story).  Luckily, I just discovered that we
have older versions of IE available to my users via Citrix, so I can direct
them to that.

Hopefully in the next month or so we will be moving to 7.6.04 (and then I
can start the upgrade process to 8.1!).

On Fri, Oct 31, 2014 at 11:44 PM, Pat Zandi remedy...@gmail.com wrote:

 **
 It does ??? How may I ask ...
 Cannot remember that ..
 Tomcat? Severely exec? We sphere?

 Is that in compatibility mode too?



 Sent from my iPhone

 On Oct 31, 2014, at 8:35 PM, LJ LongWing lj.longw...@gmail.com wrote:

 **

 But, it still has problems with ie11
 On Oct 31, 2014 5:53 PM, Pat Zandi remedy...@gmail.com wrote:

 **
 Actually 7 does work

 Sent from my iPhone

 On Oct 31, 2014, at 6:36 PM, Joel Sender jdsen...@earthlink.net wrote:

 **

 for a ‘hail mary’, try mid-tier version 7



 *Joel*

 Joel Senderjdsen...@earthlink.net310.829.5552



 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *LJ
 LongWing
 *Sent:* Friday, October 31, 2014 6:07 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: OLD Midtier and New technology



 **

 yeathat's probably not going to workI just tried adding an 8.1 to
 a 6.3 server I have here and got



 ARServer (server): ERROR (8203): The server's RPC version is not
 supported



 it's just too oldso yea...Firefox may be your only way out of the
 situation.



 On Fri, Oct 31, 2014 at 7:01 AM, LJ LongWing lj.longw...@gmail.com
 wrote:

 you could install Mid-Tier on new hardware without touching the old one
 at alljust to check to see if it works :)



 On Fri, Oct 31, 2014 at 6:57 AM, Warren R. Baltimore II 
 warrenbaltim...@gmail.com wrote:

 **

 I thought about it.  But the server is in code freeze due to its advanced
 years and the fact that we're going to retire it soon.  If I screwed it up,
 i'd be in a world of hurt.



 On Fri, Oct 31, 2014 at 8:04 AM, LJ LongWing lj.longw...@gmail.com
 wrote:

 **

 This is a long shot, but, have you tried to check out an 8.1 sp2 mid-tier
 against that remedy server, it might alleviate the problems if you can get
 it to connect.

 On Oct 31, 2014 4:01 AM, Warren R. Baltimore II 
 warrenbaltim...@gmail.com wrote:

 **

 I'm hoping that there are some folks experiencing this.



 I've got a pretty old (and soon to be retired) ARS installation.  ARS
 6.3, Midtier 6.3, ITSM 6.3.



 The midtier is running on a Solaris box using Apache and New Atlanta.



 Recently, my organization decided that the bleeding edge of techcnology
 was a good place to go.  So, as part of a refresh, they dropped Brand New
 Windows 8.1 machines on everyones desk.  YAY!  These machines are all using
 IE 11.



 Now, I have a small subset of users (at least the ones I know about) who
 are having a hell of a time with this setup.  They are unable to log into
 our Remedy installation via IE.  When they do, they get the following error:

 Caught excepetion undefined: undefined - TypeError:

 Object doesn't support property or method 'getAttribute'...AT:

 undefined

  A few of these people have been able to get by this error by clearing
 the cache, taking the site out of and then back into compatability mode.
 But with most, no amount of cajoling will get the site to run.



 My org is experimenting with putting Firefox out there, I'm hopeful that
 this will resolve the issue, but until then I'm stuck.  Has anyone ran up
 against this issue?  Were you able to get around it?  Do you hate Win 8.1
 as much as I do?



 Thanks in advance!

 --



 Warren R. Baltimore II

 Remedy Developer

 410-533-5367

 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_




 --

 Warren R. Baltimore II
 Remedy Developer
 410-533-5367

 _ARSlist: Where the Answers Are and have been for 20 years_





 _ARSlist: Where the Answers Are and have been for 20 years_


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 This email is free from viruses and malware because avast! Antivirus
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 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: OLD Midtier and New technology....

2014-11-03 Thread Warren R. Baltimore II

It is  We've forced it by policy to always be in compatibility mode.

On Mon, Nov 3, 2014 at 9:31 AM, arslist arsl...@danielbloom.ca wrote:

 **

 Try putting their IE11 into compatability mode



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
 *Sent:* November 3, 2014 7:28 AM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: OLD Midtier and New technology



 **

 I appreciate everyone's responses.  I'm kind of between a rock and a hard
 place on this one.  I can't update the midtier or make any changes to the
 environment (it's a long sad story).  Luckily, I just discovered that we
 have older versions of IE available to my users via Citrix, so I can direct
 them to that.



 Hopefully in the next month or so we will be moving to 7.6.04 (and then I
 can start the upgrade process to 8.1!).



 On Fri, Oct 31, 2014 at 11:44 PM, Pat Zandi remedy...@gmail.com wrote:

 **

 It does ??? How may I ask ...

 Cannot remember that ..

 Tomcat? Severely exec? We sphere?



 Is that in compatibility mode too?






 Sent from my iPhone


 On Oct 31, 2014, at 8:35 PM, LJ LongWing lj.longw...@gmail.com wrote:

 **

 But, it still has problems with ie11

 On Oct 31, 2014 5:53 PM, Pat Zandi remedy...@gmail.com wrote:

 **

 Actually 7 does work

 Sent from my iPhone


 On Oct 31, 2014, at 6:36 PM, Joel Sender jdsen...@earthlink.net wrote:

 **

 for a ‘hail mary’, try mid-tier version 7



 *Joel*

 Joel Senderjdsen...@earthlink.net310.829.5552



 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *LJ
 LongWing
 *Sent:* Friday, October 31, 2014 6:07 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: OLD Midtier and New technology



 **

 yeathat's probably not going to workI just tried adding an 8.1 to
 a 6.3 server I have here and got



 ARServer (server): ERROR (8203): The server's RPC version is not
 supported



 it's just too oldso yea...Firefox may be your only way out of the
 situation.



 On Fri, Oct 31, 2014 at 7:01 AM, LJ LongWing lj.longw...@gmail.com
 wrote:

 you could install Mid-Tier on new hardware without touching the old one at
 alljust to check to see if it works :)



 On Fri, Oct 31, 2014 at 6:57 AM, Warren R. Baltimore II 
 warrenbaltim...@gmail.com wrote:

 **

 I thought about it.  But the server is in code freeze due to its advanced
 years and the fact that we're going to retire it soon.  If I screwed it up,
 i'd be in a world of hurt.



 On Fri, Oct 31, 2014 at 8:04 AM, LJ LongWing lj.longw...@gmail.com
 wrote:

 **

 This is a long shot, but, have you tried to check out an 8.1 sp2 mid-tier
 against that remedy server, it might alleviate the problems if you can get
 it to connect.

 On Oct 31, 2014 4:01 AM, Warren R. Baltimore II 
 warrenbaltim...@gmail.com wrote:

 **

 I'm hoping that there are some folks experiencing this.



 I've got a pretty old (and soon to be retired) ARS installation.  ARS 6.3,
 Midtier 6.3, ITSM 6.3.



 The midtier is running on a Solaris box using Apache and New Atlanta.



 Recently, my organization decided that the bleeding edge of techcnology
 was a good place to go.  So, as part of a refresh, they dropped Brand New
 Windows 8.1 machines on everyones desk.  YAY!  These machines are all using
 IE 11.



 Now, I have a small subset of users (at least the ones I know about) who
 are having a hell of a time with this setup.  They are unable to log into
 our Remedy installation via IE.  When they do, they get the following error:

 Caught excepetion undefined: undefined - TypeError:

 Object doesn't support property or method 'getAttribute'...AT:

 undefined

  A few of these people have been able to get by this error by clearing the
 cache, taking the site out of and then back into compatability mode.  But
 with most, no amount of cajoling will get the site to run.



 My org is experimenting with putting Firefox out there, I'm hopeful that
 this will resolve the issue, but until then I'm stuck.  Has anyone ran up
 against this issue?  Were you able to get around it?  Do you hate Win 8.1
 as much as I do?



 Thanks in advance!

 --



 Warren R. Baltimore II

 Remedy Developer

 410-533-5367

 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_




 --

 Warren R. Baltimore II
 Remedy Developer
 410-533-5367

 _ARSlist: Where the Answers Are and have been for 20 years_





 _ARSlist: Where the Answers Are and have been for 20 years_


 --

 http://www.avast.com/

 This email is free from viruses and malware because avast! Antivirus
 http://www.avast.com/ protection is active.


 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers

OLD Midtier and New technology....

2014-10-31 Thread Warren R. Baltimore II

I'm hoping that there are some folks experiencing this.

I've got a pretty old (and soon to be retired) ARS installation.  ARS 6.3,
Midtier 6.3, ITSM 6.3.

The midtier is running on a Solaris box using Apache and New Atlanta.

Recently, my organization decided that the bleeding edge of techcnology was
a good place to go.  So, as part of a refresh, they dropped Brand New
Windows 8.1 machines on everyones desk.  YAY!  These machines are all using
IE 11.

Now, I have a small subset of users (at least the ones I know about) who
are having a hell of a time with this setup.  They are unable to log into
our Remedy installation via IE.  When they do, they get the following error:

Caught excepetion undefined: undefined - TypeError:

Object doesn't support property or method 'getAttribute'...AT:

undefined

 A few of these people have been able to get by this error by clearing the
cache, taking the site out of and then back into compatability mode.  But
with most, no amount of cajoling will get the site to run.

My org is experimenting with putting Firefox out there, I'm hopeful that
this will resolve the issue, but until then I'm stuck.  Has anyone ran up
against this issue?  Were you able to get around it?  Do you hate Win 8.1
as much as I do?

Thanks in advance!
-- 

Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: OLD Midtier and New technology....

2014-10-31 Thread Warren R. Baltimore II

I thought about it.  But the server is in code freeze due to its advanced
years and the fact that we're going to retire it soon.  If I screwed it up,
i'd be in a world of hurt.

On Fri, Oct 31, 2014 at 8:04 AM, LJ LongWing lj.longw...@gmail.com wrote:

 **

 This is a long shot, but, have you tried to check out an 8.1 sp2 mid-tier
 against that remedy server, it might alleviate the problems if you can get
 it to connect.
 On Oct 31, 2014 4:01 AM, Warren R. Baltimore II 
 warrenbaltim...@gmail.com wrote:

 **
 I'm hoping that there are some folks experiencing this.

 I've got a pretty old (and soon to be retired) ARS installation.  ARS
 6.3, Midtier 6.3, ITSM 6.3.

 The midtier is running on a Solaris box using Apache and New Atlanta.

 Recently, my organization decided that the bleeding edge of techcnology
 was a good place to go.  So, as part of a refresh, they dropped Brand New
 Windows 8.1 machines on everyones desk.  YAY!  These machines are all using
 IE 11.

 Now, I have a small subset of users (at least the ones I know about) who
 are having a hell of a time with this setup.  They are unable to log into
 our Remedy installation via IE.  When they do, they get the following error:

 Caught excepetion undefined: undefined - TypeError:

 Object doesn't support property or method 'getAttribute'...AT:

 undefined

  A few of these people have been able to get by this error by clearing
 the cache, taking the site out of and then back into compatability mode.
 But with most, no amount of cajoling will get the site to run.

 My org is experimenting with putting Firefox out there, I'm hopeful that
 this will resolve the issue, but until then I'm stuck.  Has anyone ran up
 against this issue?  Were you able to get around it?  Do you hate Win 8.1
 as much as I do?

 Thanks in advance!
 --

 Warren R. Baltimore II
 Remedy Developer
 410-533-5367
  _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Mercurial

2014-10-21 Thread Warren R. Baltimore II

Anyone use Mercurial for Version Control?  ARS 7.6.04.  Opinions?

Warren Baltimore

___
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Where the Answers Are, and have been for 20 years

Re: Mercurial

2014-10-21 Thread Warren R. Baltimore II

Yep...we're just not there yet.

On Tue, Oct 21, 2014 at 12:49 PM, Rick Cook remedyr...@gmail.com wrote:

 **
 You know that 8.x has version control built into it?

 Rick Cook

 On Tue, Oct 21, 2014 at 9:43 AM, Warren R. Baltimore II 
 warrenbaltim...@gmail.com wrote:

 **
 Anyone use Mercurial for Version Control?  ARS 7.6.04.  Opinions?

 Warren Baltimore




  _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Diff Files and Migrator

2014-10-10 Thread Warren R. Baltimore II

Lisa, I believe what you need to do is actually save off the DEF files and
run the difference report against those.

Saving the difference report is just saving a report (I think...it's been
awhile since I used the migrator!)

On Fri, Oct 10, 2014 at 12:27 PM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS lisa.kemes@dla.mil wrote:

 If I ran a diff in Migrator on one form and saved the file on my
 desktop, that's a history of what those forms looked like at that
 particular time right?

 Let's say I change that form a day later.  If I open that diff file at a
 later date will it show the new differences?  Or keep the old ones that
 was captured before the changes?

 Lisa Kemes
 Remedy Consultant
 Dev Technology Group
 DLA Office: (717) 770-6437
 Cell Phone: (717) 602-9460
 lisa.ke...@devtechnology.com


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: OT: Friday Humor

2014-09-19 Thread Warren R. Baltimore II

LOL!

Took me a moment to figure out what you were looking at.  Love a sense
of humor!

Warren

On Fri, Sep 19, 2014 at 10:00 AM, Boyd, Rebecca boy...@wfu.edu wrote:

 **
 Under the category of Why didn't I think of that

 http://gardner-webb.libguides.com/support.php

 TGIF

 --
 Rebecca Boyd
 Application Administrator
 Wake Forest University
  _ARSlist: Where the Answers Are and have been for 20 years_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
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Where the Answers Are, and have been for 20 years

Re: AREmail problems - ARS 6.3

Yep, they are actually copied from the production serverwhich got me
thinking this morning, so I tried using an IMAP4 email box on my current
production box, and sure enough, it failed the same way.  I suspect I need
to update the javamail.providers file with an entry for imap4  Just not
sure what that would be yet!
Thanks for the idea Joe!

On Wed, Aug 6, 2014 at 5:25 PM, Joe D'Souza jdso...@shyle.net wrote:

 **

 Did you run a comparison on the file system? This looks like a missing jar
 file somewhere if all other factors (versions of AR Server, JRE/JDK etc.)
 are the same as the working server.



 Joe


  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
 *Sent:* Wednesday, August 06, 2014 5:12 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* AREmail problems - ARS 6.3



 **

 Hello all!



 Got a bit of a problem and I'm really floundering



 I've got an old ARS 6.3 installation that I have to fail over to my DR
 server.  We've never had the email piece working on the DR side, but I need
 to get it going now.



 It's AREmail 6.3 running on a Solaris box.



 I'm trying to set up an imap outgoing server.  I can get the email engine
 started, but fromt here it is all down hill.



 Lots of Java issues (jdk1.4.2_34).  I keep seing the following rotate
 through the error logs:



  Connection reset;

 nested exception is:

 java.net.SocketException: Connection reset

 javax.mail.MessagingException: Connection reset;

 nested exception is:

 java.net.SocketException: Connection reset

 at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)

 at javax.mail.Service.connect(Service.java:233)

 at javax.mail.Service.connect(Service.java:134)

 at
 com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)

 at
 com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)

 at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

 at java.lang.Thread.run(Thread.java:579)



 Additionally, when I look at the emaild.sh_log file, I see the following:



  Application has started Version:  06.03.00 patch 022 200706151326

 Checking connection to server: ntcprdrem247 ...

 Using JRE: 1.4.2_34

 loaded library

 Successfully connected.

 DEBUG: JavaMail version 1.3

 DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers

 DEBUG: URL
 jar:file:/opt/ar/AREmail/myservername/emaildaemon.jar!/META-INF/javamail.providers

 DEBUG: Bad provider entry:

 DEBUG: successfully loaded resource:
 jar:file:/opt/ar/AREmail/myservername/emaildaemon.jar!/META-INF/javamail.providers

 DEBUG: URL
 jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.providers

 DEBUG: successfully loaded resource:
 jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.providers

 DEBUG: URL
 jar:file:/opt/ar/AREmail/myservername/pop3.jar!/META-INF/javamail.providers

 DEBUG: successfully loaded resource:
 jar:file:/opt/ar/AREmail/myservername/pop3.jar!/META-INF/javamail.providers

 DEBUG: URL
 jar:file:/opt/ar/AREmail/myservername/imap.jar!/META-INF/javamail.providers

 DEBUG: successfully loaded resource:
 jar:file:/opt/ar/AREmail/myservername/imap.jar!/META-INF/javamail.providers

 DEBUG: successfully loaded resource: /META-INF/javamail.default.providers

 DEBUG: Tables of loaded providers

 DEBUG: Providers Listed By Class Name:
 {com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
 m...@remedy.com],
 com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
 m...@remedy.com],
 com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
 Microsystems, Inc],
 com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
 Microsystems, Inc],
 com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun
 Microsystems, Inc],
 gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,
 d...@gnu.org]}

 DEBUG: Providers Listed By Protocol:
 {imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
 Microsystems, Inc],
 mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
 m...@remedy.com],
 mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
 m...@remedy.com],
 pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy
 stems, Inc],
 smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
 Microsystems, Inc],
 mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,
 d...@gnu.org]}

 DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map

 DEBUG: URL
 jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.address.map

 DEBUG

Re: AREmail problems - ARS 6.3

I think your dead on Fred, I realized this morning that it (IMAP4) doesn't
work on my current prod box either (I use MBOX there).  I think I need to
track down the verbiage for the javamail.providers file uses for imap4 (it
only has an entry for MBOX).

Thanks for the Idea!

On Wed, Aug 6, 2014 at 5:55 PM, Grooms, Frederick W 
frederick.w.gro...@xo.com wrote:

 **

 Do you have access to the server where AREmail works?   If so try copying
 the jar files over to the DR server.



 Fred



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
 *Sent:* Wednesday, August 06, 2014 4:12 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* AREmail problems - ARS 6.3



 **

 Hello all!



 Got a bit of a problem and I'm really floundering



 I've got an old ARS 6.3 installation that I have to fail over to my DR
 server.  We've never had the email piece working on the DR side, but I need
 to get it going now.



 It's AREmail 6.3 running on a Solaris box.



 I'm trying to set up an imap outgoing server.  I can get the email engine
 started, but fromt here it is all down hill.



 Lots of Java issues (jdk1.4.2_34).  I keep seing the following rotate
 through the error logs:



  Connection reset;

 nested exception is:

 java.net.SocketException: Connection reset

 javax.mail.MessagingException: Connection reset;

 nested exception is:

 java.net.SocketException: Connection reset

 at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)

 at javax.mail.Service.connect(Service.java:233)

 at javax.mail.Service.connect(Service.java:134)

 at
 com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)

 at
 com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)

 at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

 at java.lang.Thread.run(Thread.java:579)



 Additionally, when I look at the emaild.sh_log file, I see the following:



  Application has started Version:  06.03.00 patch 022 200706151326

 Checking connection to server: ntcprdrem247 ...

 Using JRE: 1.4.2_34

 loaded library

 Successfully connected.

 DEBUG: JavaMail version 1.3

 DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers

 DEBUG: URL
 jar:file:/opt/ar/AREmail/myservername/emaildaemon.jar!/META-INF/javamail.providers

 DEBUG: Bad provider entry:

 DEBUG: successfully loaded resource:
 jar:file:/opt/ar/AREmail/myservername/emaildaemon.jar!/META-INF/javamail.providers

 DEBUG: URL
 jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.providers

 DEBUG: successfully loaded resource:
 jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.providers

 DEBUG: URL
 jar:file:/opt/ar/AREmail/myservername/pop3.jar!/META-INF/javamail.providers

 DEBUG: successfully loaded resource:
 jar:file:/opt/ar/AREmail/myservername/pop3.jar!/META-INF/javamail.providers

 DEBUG: URL
 jar:file:/opt/ar/AREmail/myservername/imap.jar!/META-INF/javamail.providers

 DEBUG: successfully loaded resource:
 jar:file:/opt/ar/AREmail/myservername/imap.jar!/META-INF/javamail.providers

 DEBUG: successfully loaded resource: /META-INF/javamail.default.providers

 DEBUG: Tables of loaded providers

 DEBUG: Providers Listed By Class Name:
 {com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
 m...@remedy.com],
 com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
 m...@remedy.com],
 com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
 Microsystems, Inc],
 com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
 Microsystems, Inc],
 com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun
 Microsystems, Inc],
 gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,
 d...@gnu.org]}

 DEBUG: Providers Listed By Protocol:
 {imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
 Microsystems, Inc],
 mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
 m...@remedy.com],
 mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
 m...@remedy.com],
 pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy
 stems, Inc],
 smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
 Microsystems, Inc],
 mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,
 d...@gnu.org]}

 DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map

 DEBUG: URL
 jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.address.map

 DEBUG: successfully loaded resource:
 jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.address.map

 DEBUG: java.io.FileNotFoundException:
 /usr/j2se/jre

Re: AREmail problems - ARS 6.3

I don't know Pat, I think I just need to update my Javamail.providers file
though

On Wed, Aug 6, 2014 at 7:03 PM, Pat Zandi remedy...@gmail.com wrote:

 **
 In this version wasn't there a autofix function like : delete all the
 forms and then run aremail -x -i. Or something like that and it reinstalls
 the whole system and them u just configure and voila.  I know I did that
 but that was 2002?I can't remember

 Sent from my iPhone

 On Aug 6, 2014, at 5:55 PM, Grooms, Frederick W 
 frederick.w.gro...@xo.com wrote:

  **

 Do you have access to the server where AREmail works?   If so try copying
 the jar files over to the DR server.



 Fred



 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Warren
 R. Baltimore II
 *Sent:* Wednesday, August 06, 2014 4:12 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* AREmail problems - ARS 6.3



 **

 Hello all!



 Got a bit of a problem and I'm really floundering



 I've got an old ARS 6.3 installation that I have to fail over to my DR
 server.  We've never had the email piece working on the DR side, but I need
 to get it going now.



 It's AREmail 6.3 running on a Solaris box.



 I'm trying to set up an imap outgoing server.  I can get the email engine
 started, but fromt here it is all down hill.



 Lots of Java issues (jdk1.4.2_34).  I keep seing the following rotate
 through the error logs:



  Connection reset;

 nested exception is:

 java.net.SocketException: Connection reset

 javax.mail.MessagingException: Connection reset;

 nested exception is:

 java.net.SocketException: Connection reset

 at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:303)

 at javax.mail.Service.connect(Service.java:233)

 at javax.mail.Service.connect(Service.java:134)

 at
 com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1687)

 at
 com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:205)

 at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

 at java.lang.Thread.run(Thread.java:579)



 Additionally, when I look at the emaild.sh_log file, I see the following:



  Application has started Version:  06.03.00 patch 022 200706151326

 Checking connection to server: ntcprdrem247 ...

 Using JRE: 1.4.2_34

 loaded library

 Successfully connected.

 DEBUG: JavaMail version 1.3

 DEBUG: successfully loaded file: /usr/j2se/jre/lib/javamail.providers

 DEBUG: URL
 jar:file:/opt/ar/AREmail/myservername/emaildaemon.jar!/META-INF/javamail.providers

 DEBUG: Bad provider entry:

 DEBUG: successfully loaded resource:
 jar:file:/opt/ar/AREmail/myservername/emaildaemon.jar!/META-INF/javamail.providers

 DEBUG: URL
 jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.providers

 DEBUG: successfully loaded resource:
 jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF/javamail.providers

 DEBUG: URL
 jar:file:/opt/ar/AREmail/myservername/pop3.jar!/META-INF/javamail.providers

 DEBUG: successfully loaded resource:
 jar:file:/opt/ar/AREmail/myservername/pop3.jar!/META-INF/javamail.providers

 DEBUG: URL
 jar:file:/opt/ar/AREmail/myservername/imap.jar!/META-INF/javamail.providers

 DEBUG: successfully loaded resource:
 jar:file:/opt/ar/AREmail/myservername/imap.jar!/META-INF/javamail.providers

 DEBUG: successfully loaded resource: /META-INF/javamail.default.providers

 DEBUG: Tables of loaded providers

 DEBUG: Providers Listed By Class Name:
 {com.remedy.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
 m...@remedy.com],
 com.remedy.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
 m...@remedy.com],
 com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
 Microsystems, Inc],
 com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
 Microsystems, Inc],
 com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun
 Microsystems, Inc],
 gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,
 d...@gnu.org]}

 DEBUG: Providers Listed By Protocol:
 {imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun
 Microsystems, Inc],
 mapistore=javax.mail.Provider[STORE,mapistore,com.remedy.mail.mapi.MAPIStore,
 m...@remedy.com],
 mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.remedy.mail.mapi.MAPITransport,
 m...@remedy.com],
 pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy
 stems, Inc],
 smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun
 Microsystems, Inc],
 mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,
 d...@gnu.org]}

 DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map

 DEBUG: URL
 jar:file:/opt/ar/AREmail/myservername/smtp.jar!/META-INF

Re: AREmail problems - ARS 6.3