menu to access the data).
The bottom line is that row-level locking is located at the Company
level. Any need to move it to the Organization or Department level
would require a fundamental change to the ITSM 7 application.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University
implementation, such as the
resurrection of Login Name as the key search and identification field
for every object related to people.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request
the Windows machine to fix. I has happened here, and it is a
known defect of the User Tool uninstaller.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion
where that would make the difference between 15 minutes,
or 8, and one! Am I missing something here??
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action Request System discussion list
No, basically default installs of SQL Server 2005 Standard x64, ARS
7.0.01.003, and ITSM 7.0.01.004.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System
are just following their
troubleshooting scripts. The process takes longer since I did not
perform due diligence troubleshooting up front, and report all of my
results in the initial ticket submission.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
and exist exclusively in other 7.x applications now.
Some of us are trying to come up with the $$$ for the other apps, but a
lot of folks appear to be opting to stick with Help Desk 6.0 on an ARS 7
platform because it is a more complete application OOTB.
Christopher Strauss, Ph.D.
Remedy Database
Yes they are (cumulative). I did my new installs from Patch 003, then
just reinstalled from Patch 004 when it came out.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action
I would be interested in seeing that word document, since I have to do
exactly that for our environment before anyone here will consider
placing it into production.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk
Do you have a hole open in your Win2K3 firewall on the AR server for
either a specific TCP port and/or portmapper?
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request
Are these being saved directly from the Incident form, or generated by
CAI from the Service Request interface?
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System
probably take the hints from Rick where possible.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
, and it worked!
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Tuesday, June 05, 2007
to me. You would need to have licensing upgrade your
licensing file to add the EIE and the SQL Server or Oracle Adapter
(Remedy Link for SQL Server or Oracle). Your sales rep has to be
involved, I believe, to authorize your account for the products.
Christopher Strauss, Ph.D.
Remedy Database
it, rather like Service Impact Manager.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Elry
Sent: Saturday
of custom fields to the Support Request to carry the template data
over into the Incident. The Service Request module's CAI integration is
already pretty fragile in our experience, so adding a lot of additional
fields isn't going to make things better.
Christopher Strauss, Ph.D.
Remedy Database
in order to show up in the Reports console. BMC is aware of
the problem.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto
that happening on Doug's watch!
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Christian
Files\Java\jre1.5.0_11\bin\client
C:\Program Files (x86)\Java\jdk1.5.0_11\jre\bin\client
C:\Program Files (x86)\Java\jre1.5.0_11\bin\client
On one of those machines, AREmail is running and working properly.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas
Thanks - that was my experience, which I reported but never heard a
reason for. I have had the most success by simply using the appadmin
account since it covers just about every permission group.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
On 7.0.x editing the prefetchConfig.xml to a live state (remove the
comment lines)
!--
--
activates the script - just restart your mid-tier (web server) and hang
on to your desk. Watch the CPU activity on your AR server.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University
put into ITSM 7... I just plan to make them
ask for them again - before we try to add them because of the increased
complexity of the OTB applications.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original
What permissions are you automatically assigning to the new customer
records with this process? I was expecting to need Incident Submitter,
Incident Viewer, Asset Viewer, and KMSAC-KMSUser.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http
Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bill H
Sent: Wednesday, May 16, 2007 12:02 PM
To: arslist@ARSLIST.ORG
Subject
who are support staff will have
separate logins in one of the many IT support companies and membership
on one or more of their subordinate support groups.
Roger, what permissions do you plan to use for customers?
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas
ServletExec 5 when I tested it.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, May 15, 2007 1
I blame ITSM/SLM/RKM 7.x. they pretty much eliminated what little I
ever had.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Where did you see this utility, or was it only available directly
through support??? I can't comment (yet) since I had not heard of it.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action
Did you localize your server or the application - that has always had
the effect of hiding the canned reports because they have inconsistent
Locale data... null, en, or en_US. They have to match the server locale
to be seen in the consoles.
Christopher Strauss, Ph.D.
Remedy Database
that my AR servers do, and draw
directory information from it that it loads from PeopleSoft.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto
correctly, through _many_ different iterations of that software,
so there is hope that some of the ITSM bugs will finally be addressed as
well. Of course, none of the 7 defects I have open were included in the
Patch 004 fix list; maybe by Patch 005, or 7.1...
Christopher Strauss, Ph.D.
Remedy Database
, ITSM will remain in the dark ages as far as the
customer-facing interface is concerned; no matter how good it is, the
SRM portal will be unaffordable for all but the largest organizations.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http
, anyway) and I have to assume that they
will also wipe out the Remedy Knowledge Management integrations that I
have had to add manually to the incident, problem, and service request
forms. Seems like these application patches break as much as they fix,
in their current incarnations.
Christopher Strauss
before we can put it into production
since the customer search dialogs fail to follow even previous ITSM
apps, and do not provide for searches on the login name - our key
identifier for who the customer is.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing
, it will involve over
116,000 records for our active LDAP entries. All suggestions are
welcome.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto
Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, April 18, 2007 12:36 PM
To: arslist@ARSLIST.ORG
45,000, although we will be loading a customer table from
PeopleSoft that has about 320,000 entries. That is our current load on
our ITSM 5.5 / ARS 5.1.2 system.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk
point where you chose
which apps to integrate with. I think the separate integration
installer in 7.x is so that you can run it again after you add another
ITSM app later, and want it added to the SLM coverage.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas
- maybe too many changes at once).
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent
authentication for SQL server and you have to get the appropriate Active
Directory domain accounts set up on the new db server first.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From
does it.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Wednesday, April 11
on it now - was running RKM 7.1) and EIE with SQL Server
Plugin (working on next). Then I have to reinstall SLM with the
collector now that there is (supposedly) a way to use it with
ServletExec AS instead of JBoss.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas
All of my Windows 2003 Enterprise servers (R2 for web servers) are at
Sp1 except for the newest one I just installed for RKM 7.1.01, which I
brought up at Sp2.
All of my SQL Server 2005 installs are at Sp2.
There is a mix of x86 and x64 servers for both OS and SQL Server.
Christopher Strauss
Management with a few poorly implemented
menus, and while there is a work-around, this has not been fixed yet.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion
as a single line that reads:
Plugin: areahub.dll
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
Do you know if this occurs when you use the Tomcat standalone (servlet
AND web) configuration for mid-tier?
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System
corrected. You would be letting them place a time bomb
on their machine. Since we had two workstations completely trashed by
this bug last July, I can attest to the fact that it is a catastrophic
problem.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
on this project
due to buggy application code - it would be better to wait for a newer
release than waste time configuring an older one that we already know is
riddled with bugs.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu
scripts and static content, while
mid-tier lives completely on Tomcat, which it shares with Remedy
Knowledge Management and on at least one machine, Crystal Report Server
XI. I still have to get a certificate on it (easy in IIS, unknown in
Tomcat) so I can move it to SSL.
Christopher Strauss, Ph.D
Our issue was that on 7.0.1 and 7.0.1.001 the SSL certificate function
of AREA that had been working in 7.0 stopped working. It is still
broken.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original
All of my 5.1.2, 6.3, and 7.0 mid-tiers are running with 1.4.2_13, which
has both the necessary security and the DST updates. Some folks have
been able to get some versions of 1.5 to run, but not me. I am pretty
sure 1.6 is completely unsupported at this time.
Christopher Strauss, Ph.D.
Remedy
.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Stephen Lumini
Sent: Tuesday, March 06, 2007 12:25 PM
It has been uncommonly quiet out there since early Saturday morning...
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
___
UNSUBSCRIBE
is there to cushion the falls.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday
into many different
multiple group patterns.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris
Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Hendershot,Bruce D.
Sent: Thursday, March 01, 2007 8:29 AM
To: arslist
-tier servers are on JDK 1.4.2_13. I finally had
one prefetch complete (31 minutes) after three failures, so I am not impressed
with how SE is handling that function.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk
.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Watson, Benjamin A.
Sent: Thursday, March 01, 2007 1:08
response times until we got
prefetching in place. They are still annoyed with it when they are the
first user to open any form after a restart on mid-tier.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original
install 7.0.01.001).
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday
need all of the docs to figure it out,
except where the add-on has actually broken functionality in the Change
Management system).
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk
took a
single bite, turned green, and left quickly.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
___
UNSUBSCRIBE or access ARSlist Archives
forms and filters, not imports. We had to get the
Windows 2000 and Exchange 2000 patches from the State - they bought them
for all state agencies - and I will have to apply them as well.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http
Then the only thing I need to do besides patching the OS is to patch the
6.3 mid-tier. Thanks for the clarification.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System
like any other MMC console), and the SQL
Server version is 8.00.2039 for SP4, 8.00.760 for SP3. The version you
are reporting appears to be SP3 + 818 hotfix.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk
- refuse to accept replication from the SQL 2000 publisher.
Personally, I would never want to put a combination of AR server and db
server into production that I could never run an upgrade installer
against.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing
it running now, but setting it up and having it index various form
fields was fairly straightforward, as I recall (it's been a while).
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action
I believe that _13 includes a security fix that you should apply, in
addition to the DST fix that first appeared in _11. We have not had any
problems with 1.4.2_13 on any of our 5.1.2 or 7.0.01 systems since we
upgraded.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North
undefined.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA
Sent: Tuesday, February 20
with a packaged app.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Kern, Robert SBA
Sent: Monday
, and are
disinclined to inflict it on our user community (~300 support staff and
45K active customers with read licenses). My hope is that BMC will
address these issues in whatever maintenance releases come out between
now and out target implementation date this summer.
Christopher Strauss, Ph.D.
Remedy
heard it will be, no one will be able to afford to buy it, making it
irrelevant.
Today's Dilbert cartoon is the best description I have seen yet of an
ITSM 7 implementation project.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http
tickets around between groups.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent
Has anyone recently compared Telalert to AlarmPoint, or to any other
paging system, specifically for use with the paging subsystem and
on-call groups capabilities that are already built into ITSM 7???
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing
My bad - new subject line - remainder of other message cleaned. It has
been that kind of day.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, February 14, 2007 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Portland RUG
a sample set of
organizations, CTI, customers, etc., and testing it.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
I did not see any issues when replacing Java 1.4.1_02 with 1.4.2_13 on
any of my 5.1.2 or 6.3 mid-tier servers, but all are on Windows Server
2000 or 2003 using IIS 5 or 6 with ServletExec. You will want to use
_13, since _12 and earlier have a security vulnerability.
Christopher Strauss, Ph.D
/administer the app. Would you buy a new car that came with no
wheels and tires?
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
is now in a similar condition
- spouting C++ errors, after uninstalling the 7.0.01 User Tool to
install 7.0.01 Patch 001. It corrupted his IE 7 installation, and is
preventing Office 2003 from applying updates. This is definitely a
serious problem.
Christopher Strauss, Ph.D.
Remedy Database
prior to
us customizing it.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED
SLM), but the User licenses did not. Licensing
had to issue me all new licenses manually with new keys under my normal
Site/Support ID.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
_
From: Action Request
process, after which you get regular email updates with direct
links to the pdf files as new release notes, technical bulletins, and
other documents are released. IMHO, that is by far the best feature of
the new supportweb.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North
- it's like getting a tire jack with a new car -
it's a component that is _expected_ to fail, so the repair tools are
standard. I'm just not sure I like having a public interface to my
customers that is so easily deflated.
/whine Back to ITSM 7 incident process testing...
Christopher Strauss, Ph.D
I certainly hope this one makes it into production; we haven't had a
reliable, working solution for our Macintosh users since RemedyWeb 4.1
!! It has been one _long_ dry spell since then, full of unrealized
promises.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North
problems with the 7.0.01 Patch 001 installers.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carter
, this isn't going to be downtime-free, quick-fix
anyway. Just wondered if anyone has a success story yet.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk
the selection box to Create a
request from the Overview console, or search for a customer. Each new
form or dialog that you invoke for the first time has a long, pregnant
pause before it displays - especially if it was not included in a
prefetch.
Christopher Strauss, Ph.D.
Remedy Database
3000 CTI, but people will only see a much smaller
subset any any point in time. We are still experimenting with ITSM 7
configuration to see how well this will _really_ work.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu
Correct. Even with 1100 of our CTI in MAINASSET, that leaves an awful
lot visible in Helpdesk and Change Tasking. One of the key goals for
implementing ITSM 7 with multi-tenancy is to greatly reduce the number
of CTI visible to any one user during any particular task.
Christopher Strauss, Ph.D
/ITSM 7.x installation, since the load times measured for
initial ITSM 7 form access are clearly unacceptable. Prefetch will need
to be a lot better documented and understood before that will be
possible, so please share any experience that you might have with it.
Christopher Strauss, Ph.D.
Remedy
not overwrite/upgrade properly and the docs warn about that.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, January 08, 2007 9:52 AM
To: arslist
server engine when they have it
ready. Now you say the two pieces are only installable together, once!?
That's just wrong.
AND they want us to pay three times as much money for this crap as we
did for SLA!??? That's even MORE WRONG.
Christopher Strauss, Ph.D.
Remedy Database Administrator
The other thing that the 7.0.01 release appears to break is AREA LDAP
authentication. None of the settings for AREA that worked on a 7.0
server are working on 7.0.01.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk
seem to go to backline
support almost immediately, but maybe it is because they have already
seen a problem and are looking for more sites to report it so that they
can gather data to solve it. When I get that kind of a response, I
usually reciprocate in terms of level of effort.
Christopher Strauss
going we probably won't be in production on 7 by March.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick
that and take
the hits. What are the rest of you in similar situations thinking???
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
Mine shows 7.0.01, but I have also applied Patch 003 which is required
before installing the integrations, as well as the SLM integrations.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From
Which webcast is that?
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Monday
is inadequate to the task. This is definitely
hogzilla software when it comes to hardware resources. And yes, these
are all HP DL385s but storage is local or attached SCSI, not SAN.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http
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